Rockwell Automation Commercial Programs User Manual
Rockwell Automation Commercial Programs
Legacy Toolkit & Support User Guide
This guide is for active participants of the
Commercial Toolkit
Programs and may not be distributed to non-authorized users.
Global Commercial Programs
Welcome
Overview
Legacy Toolkit Contents
Commercial Programs FAQ
Activation FAQ
Telephone Support
Online Support
Software, Firmware and Other Updates
Support Options
International Numbers
Welcome
To the Rockwell Automation Global Commercial Programs
Dear Partner,
Rockwell Automation is pleased to have you participate in the Program. We recognize the value your company provides in applying our technologies to implement customer solutions, and thank you for your support and continued participation in this Program.
For more detailed information on the Program, please visit the Commercial Toolkit Programs section of our Partner Relationship Management (PRM) Portal located at https://partners.rockwellautomation.com/. This site requires a login and password. If you have not already done so, please register for a PRM Portal account to enable access. We recommend that you regularly visit this site to learn the latest Program and product details. In many cases we will only be distributing information via e-mail or posting it on the PRM Portal.
Your Toolkit contains:
•ActivationCertificatecontainingtheserialnumberandproductkeytoactivatethe
Toolkit. Detailed information is provided in the Welcome Email you receive when your order has been processed. Welcome kits are sent via email 5-7 days after the order is processed.
•Media can be purchased at time of toolkit order. Please note, the most recent updates may need to be downloaded from the support website at http://www.rockwellautomation.com/en-us/support/product/product-downloads.html or with Compatibility and Download webpage https://compatibility.rockwellautomation.com/Pages/home.aspx
•Legacy Toolkit & Support User Guide including Contact information, Toolkit Contents, FAQ, Instructions for using the Rockwell Automation Support Center, Knowledgebase, contacting Technical Support, and other important information designed to help you makethemoastofyourprogrambenefitsandtoolkitlicense.
The registered participant site will be able to use the Toolkit serial number to obtain support in the interim. You may reach the Channel Development Team via e-mail at rschannel@ra.rockwell.com or by phone at (0) 01.414.382.8360.
Sincerely,
Rockwell Automation
2
Overview
•UsetheinstructionsprovidedinthisUserGuidetoobtainefficientserviceand maximizethebenefitsofyourToolkitlicense.Providingyourauthorizationnumberfor support and serial number(s) for product updates will expedite service delivery.
•SupportinformationspecifictotheProgramandlicensepurchased(supportlevel, serialnumber(s),authorizationnumber(s),etc.)canbeverifiedonlineonthePartner
Network Portal (PRM Portal) at https://partners.rockwellautomation.com/
•Make sure you sign up on our Knowledgebase at https://rockwellautomation.custhelp.com/ toreceiveproactivenotificationof product updates and tech notes.
Contents
1Rockwell Automation Legacy Toolkit Contents
2Commercial Programs FAQ
3Activation FAQ
4Telephone Support
5Online Support
6Software, Firmware and Other Updates
7Support Options
8International Numbers
3
1 Legacy Toolkit Contents
Legacy Software Toolkit Bundle Contents – Named & Concurrent
*Denotesproductserialnumberindicatedontoolkitactivationcertificateistheparentserialnumbertodownloadallactivations
Data Management |
Production Management |
FactoryTalk® Historian Classic Authoring Client |
Single Runtime Client FTM/FTHC |
|
|
FactoryTalk® Historian Classic Server 70K Tag |
SoftLogix™ 5800 |
|
|
RSV32 ADS Floating View Client |
Design&Configuration |
|
|
RSView®32 Active Display System |
PanelBuilder® 32 |
|
|
RSView®32 Active Display Client |
RSLogix 500® PRO 1ySub ESD S/W |
|
|
RSView®32 ADS Dedicated Client |
RSLogix™ 5 Professional 1ySub ESD Software |
|
|
RSView®32 Messenger Pro |
Studio 5000® Legacy for v20.04 and below |
|
|
RSView®32 WebServer |
Peformance & Visibility |
|
|
RSView®32 Works 100K |
FactoryTalk® Metrics Server 200 workcell |
|
|
RSLinx® Classic Gateway |
FactoryTalk® Metrics Authoring Client |
|
|
FactoryTalk® Transaction Manager Pro 70K Tags |
FactoryTalk® View Studio |
|
|
|
FactoryTalk® View SE Unlimited Server |
|
|
|
FactoryTalk® View SE Client |
|
|
The Legacy Toolkit is intended to provide commercial program participants access to Legacy Software. It does not include access to Legacy Hardware Support. Legacy Hardware Support requires the purchase of a Legacy Support contract. Please contact your Rockwell Automation sales person or authorized distributor for details.
LegacyToolkit:ForcustomerswhorequireaccesstoRSVeiw32,HistorianClassic,SoftLogix,Studio5000Legacyforv20.04andbelowselecttheLegacyToolkit “buywith”optionwhenyoushopfortheToolkitSubscription.TheLegacyToolkitprovidesyouwiththeappropriateactivationcertificaterequiredtousethe softwarehighlightedabove.
Note:AllToolkitsoftwareissubjecttolimitationsasdescribedinthelicenseagreement.Forproductreleasenotesandsystemrequirements,pleaseseeour websiteathttps://partners.rockwellautomation.com/
4
2 Commercial Programs FAQ
What is the objective of the Commercial Toolkit Programs?
The purpose of the Programs is to help Rockwell Automation systems integrator and machine builder customers to increase their profitability,effectiveness,andcompetitiveedge by providing economical access to the tools they need to integrate Rockwell Automation products and technology and develop integration solutions for their customers.
WheredoIfindProgramdetails?
For Program information, please go to the Partner Relationship Management (PRM) Portal (https://partners.rockwellautomation.com/).
InthePRMPortal,youwillfindinformationonthe
Programs, tools to help you with our products, your Partner Summary Report, and other details on our products and services that are only available to Program Participants. If you haven’t had a chance to browse the PRM Portal, please take a moment to do so, as PRM portal access is oneofthebenefitsprovidedtoyouwithProgram participation.
What about software that a Program participant already owns?
Program Participants that have existing software purchased outside the Toolkit offering can obtain a TechConnect contract. Furthermore, existing software can be brought into support and resold to their customers.
For more information go to https://rockwellautomation.custhelp.com/
Do I need additional TechConnect contracts for GML, PLC2 or PLC3 software if the Toolkit license my company purchased includes support?
Yes. Toolkit Support does not include Legacy Support. Participants may purchase a Legacy Support contract through your localRockwellAutomationsalesofficeor
Authorized Distributor.
Can a company buy one Toolkit with 8-5 Phone Support and another Toolkit with 24x7 Phone Support?
No, all participants will need to purchase all Toolkits/installs with matching support levels.
Will a participant be able to upgrade their 8-5 Support option to 24x7 at a later time?
No. Support contracts can only be modifiedattimeofrenewal.
5
Loading...