Rockwell Automation Commercial Programs User Manual
Rockwell Automation Commercial Programs
Legacy Toolkit & Support User Guide
This guide is for active participants of the Commercial Toolkit
Programs and may not be distributed to non-authorized users.
Global Commercial Programs
Welcome
Overview
Legacy Toolkit Contents
Commercial Programs FAQ
Activation FAQ
Telephone Support
Online Support
Software, Firmware and Other Updates
Support Options
International Numbers
Welcome
To the Rockwell Automation Global Commercial Programs
Dear Partner,
Rockwell Automation is pleased to have you participate in the Program. We recognize
the value your company provides in applying our technologies to implement
customer solutions, and thank you for your support and continued participation in
this Program.
For more detailed information on the Program, please visit the Commercial Toolkit
Programs section of our Partner Relationship Management (PRM) Portal located at
https://partners.rockwellautomation.com/. This site requires a login and password.
If you have not already done so, please register for a PRM Portal account to enable
access. We recommend that you regularly visit this site to learn the latest Program
and product details. In many cases we will only be distributing information via e-mail
or posting it on the PRM Portal.
Your Toolkit contains:
• Activation Certicate containing the serial number and product key to activate the
Toolkit. Detailed information is provided in the Welcome Email you receive when your
order has been processed. Welcome kits are sent via email 5-7 days after the order is
processed.
• Media can be purchased at time of toolkit order. Please note, the most recent updates
may need to be downloaded from the support website at
http://www.rockwellautomation.com/en-us/support/product/product-downloads.html
or with Compatibility and Download webpage
https://compatibility.rockwellautomation.com/Pages/home.aspx
• Legacy Toolkit & Support User Guide including Contact information, Toolkit Contents,
FAQ, Instructions for using the Rockwell Automation Support Center, Knowledgebase,
contacting Technical Support, and other important information designed to help you
make the moast of your program benets and toolkit license.
The registered participant site will be able to use the Toolkit serial number to obtain
support in the interim. You may reach the Channel Development Team via e-mail at
rschannel@ra.rockwell.com or by phone at (0) 01.414.382.8360.
Sincerely,
Rockwell Automation
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Overview
• Use the instructions provided in this User Guide to obtain ecient service and
maximize the benets of your Toolkit license. Providing your authorization number for
support and serial number(s) for product updates will expedite service delivery.
• Support information specic to the Program and license purchased (support level,
serial number(s), authorization number(s), etc.) can be veried online on the Partner
Network Portal (PRM Portal) at
https://partners.rockwellautomation.com/
• Make sure you sign up on our Knowledgebase at
https://rockwellautomation.custhelp.com/ to receive proactive notication of
product updates and tech notes.
Contents
1 Rockwell Automation Legacy Toolkit Contents
2 Commercial Programs FAQ
3 Activation FAQ
4 Telephone Support
5 Online Support
6 Software, Firmware and Other Updates
7 Support Options
8 International Numbers
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1 Legacy Toolkit Contents
*Denotes product serial number indicated on toolkit activation certicate is the parent serial number to download all activations
FactoryTalk® Historian Classic Authoring Client
FactoryTalk® Historian Classic Server 70K Tag
RSV 32 ADS Floa ting View Cli ent
RSView® 32 Active Displa y System
RSView® 32 Active Displa y Client
RSView® 32 ADS Dedic ated Clien t
RSView®32 Messenger Pro
RSView®32 WebServer
RSView® 32 Works 100 K
RSLinx® Classic Gateway
FactoryTalk® Transaction Manager Pro 70K Tags
The Legacy Toolkit is intended to provide commercial program participants access to Legacy Software. It does not include
access to Legacy Hardware Support. Legacy Hardware Support requires the purchase of a Legacy Support contract. Please
contact your Rockwell Automation sales person or authorized distributor for details.
Legacy Toolkit: For customers who require access to RSVeiw32, Historian Classic, SoftLogix, Studio 5000 Legacy for v20.04 and below select the Legacy Toolkit
“buy with” option when you shop for the Toolkit Subscription. The Legacy Toolkit provides you with the appropriate activation certicate required to use the
software highlighted above.
Note: All Toolkit software is subject to limitations as described in the license agreement. For product release notes and system requirements, please see our
web site at https://partners.rockwellautomation.com/
Legacy Software Toolkit Bundle Contents – Named & Concurrent
Data Management
Singl e Runtime Cli ent FTM/F THC
SoftLogix™ 5800
PanelBuilder® 32
RSLogix 500® PR O 1ySub ES D S/W
RSLogix™ 5 P rofessional 1 ySub ESD So ftware
Stud io 5000® Le gacy for v2 0.04 and below
FactoryTalk® Metrics Server 200 workcell
FactoryTalk® Metrics Authoring Client
FactoryTalk® View Studio
FactoryTalk® View SE Unlimi ted Serve r
FactoryTalk® View SE Client
Production Management
Desig n & Congurat ion
Peformance & Visibility
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2 Commercial Programs FAQ
What is the objective of the Commercial
Toolkit Programs?
The purpose of the Programs is to help
Rockwell Automation systems integrator and
machine builder customers to increase their
protability, effectiveness, and competitive edge
by providing economical access to the tools they
need to integrate Rockwell Automation products
and technology and develop integration solutions
for their customers.
Where do I nd Program details?
For Program information, please go to the
Partner Relationship Management (PRM) Portal
(https://partners.rockwellautomation.com/).
In the PRM Portal, you will nd information on the
Programs, tools to help you with our products,
your Partner Summary Report, and other details
on our products and services that are only
available to Program Participants. If you haven’t
had a chance to browse the PRM Portal, please
take a moment to do so, as PRM portal access is
one of the benets provided to you with Program
participation.
What about software that a Program
participant already owns?
Program Participants that have existing
software purchased outside the Toolkit offering
can obtain a TechConnect contract. Furthermore,
existing software can be brought into support
and resold to their customers.
For more information go to
https://rockwellautomation.custhelp.com/
Do I need additional TechConnect contracts
for GML, PLC2 or PLC3 software if the Toolkit
license my company purchased includes
support?
Yes. Toolkit Support does not include
Legacy Support. Participants may purchase
a Legacy Support contract through your
local Rockwell Automation sales oce or
Authorized Distributor.
Can a company buy one Toolkit with 8-5
Phone Support and another Toolkit with 24x7
Phone Support?
No, all participants will need to purchase all
Toolkits/installs with matching support levels.
Will a participant be able to upgrade their 8-5
Support option to 24x7 at a later time?
No. Support contracts can only be
modied at time of renewal.
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