RISCO Group Application Server User Manual

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RISCO Cloud

RISCO Application Server

Web Administration Manual

For more information about the control panels that are supported by RISCO Cloud

please refer to our website: www.riscogroup.com

Table of Contents

1. Introduction ................................................................................................................................................................................ 1

1.1. Related Documents ................................................................................................................................................ 1

1.2. Abbreviations .......................................................................................................................................................... 1

2. Overview ..................................................................................................................................................................................... 2

2.1. System Architecture ................................................................................................................................................ 3

2.2. The Web Administration Application ....................................................................................................................... 3

3. Login ............................................................................................................................................................................................ 4

3.1. Login Access Level ................................................................................................................................................. 4

3.2. Logging Into the Web Administration Application ................................................................................................... 5

3.3. Logging Out............................................................................................................................................................. 5

4. Web Admin/WEB RP User Management................................................................................................................................... 6

4.1. Adding a New User ................................................................................................................................................. 7

4.2. Editing an Existing User .......................................................................................................................................... 8

4.3. Filtering by RP User Assigned to Group Option...................................................................................................... 9

4.4. Deleting a User ....................................................................................................................................................... 9

5. Service Providers List .............................................................................................................................................................. 10

5.1. Adding a New Service Provider ............................................................................................................................ 11

5.2. Editing an Existing Service Provider ..................................................................................................................... 13

5.3. Deleting a Service Provider ................................................................................................................................... 13

6. Control Panels List ................................................................................................................................................................... 14

6.1. Adding a New Control Panel ................................................................................................................................. 14

6.2. Editing an Existing Control Panel .......................................................................................................................... 16

6.3. Deleting a Control Panel ....................................................................................................................................... 17

6.4. Additional Control Panel Options .......................................................................................................................... 17

7. Control Panels Groups ............................................................................................................................................................ 26

7.1. Creating a Control Panel Group ............................................................................................................................ 26

7.2. Managing Control Panels Groups ......................................................................................................................... 27

8. System Status Tools ................................................................................................................................................................ 29

8.1. Statistics ................................................................................................................................................................ 29

8.2. Database Services Information ............................................................................................................................. 31

9. E-mail Template Editor............................................................................................................................................................. 32

10. SMS Template Editor................................................................................................................................................................ 35

11. Licenses .................................................................................................................................................................................... 36

12. General Configuration Options ............................................................................................................................................... 38

12.1. RISCO Cloud Common Parameters ..................................................................................................................... 38

12.2. Event Groups Enable/Disable ............................................................................................................................... 42

13. Customization ........................................................................................................................................................................... 46

13.1. Editing Text ........................................................................................................................................................... 46

13.2. Editing Tip of the Day Texts .................................................................................................................................. 48

13.3. Adding Customized Logos and Images ................................................................................................................ 48

13.4. Modifying the Icon Text ......................................................................................................................................... 50

13.5. Modifying the Hints ................................................................................................................................................ 51

13.6. Modifying the Web User Application Color Scheme ............................................................................................. 52

13.7. Managing Files on the Web User Application’s Downloads Page ........................................................................ 53

13.8. WUApp Translations Page.................................................................................................................................... 54

13.9. Messages, Remarks and Terms of Use ............................................................................................................... 58

Appendix A: Event Table ................................................................................................................................................................... 59

Appendix B: E-mail Notification ........................................................................................................................................................ 63

iii

1 Introduction

1. Introduction

This guide provides information regarding the RISCO Application Server (RISCO Cloud) and instructions on how to use the Web Administration application. The target audience for the guide is personnel responsible for RISCO Cloud administration. The principle purpose of this guide is to provide the reader with the information necessary to manage RISCO Cloud admin and WEB Based RP users, customers (subscribers) and service providers.

If you have any questions concerning any of the procedures described in this guide please contact RISCO Group at (+972-3) 963-7777.

1.1. Related Documents

(UL Note: All security systems working with RISCO Cloud are subject to UL approval).

The Agility 3 User & Installer manuals provide additional information on some of the subjects addressed in this guide.

1.2. Abbreviations

The following abbreviations are used throughout the guide:

Abbreviation Meaning

CPNS

CPWS

CSR

Proxy

GPRS

GPRS Proxy

IIS

ISP

RISCO Cloud/Proxy

RISCO Cloud

PSTN

Control Panel, or Security Panel. In some manuals, term Control System is also used.

Control panel Notification Service

Control panel Web Service

Central Station Receiver

RISCO Proxy Server

General Packet Radio Service

A server installed as part of RISCO Cloud topology responsible for the communication with the GPRS based security panels.

Internet Information services

Internet Service Provider

RISCO Application/Proxy Server

RISCO Application Server

Public Switched Telephone Network

Remote Programmer application (for programming control panels)

SIA

WAApp

WUApp

RISCO Cloud Web Administration Manual

Security systems event reporting protocol

Service Provider – refers to monitoring stations serviced by RISCO Cloud

Web Administrative Application (Administrator Access to RISCO Cloud)

Web User Application (Security Systems Users connected to RISCO Cloud).

2 Overview

2. Overview

RISCO Application Server (RISCO Cloud) is the central component of RISCO’s Web based service platform. Implementing secure TCP/IP network connectivity, RISCO Cloud provides high-speed central station reporting via a broadband interface.

The predominant role of the RISCO Cloud is to handle and manage communications between security systems installed in the homes and businesses of subscribers and multiple alarm monitoring service providers. In addition to event reporting, RISCO Cloud enables the security system to be programmed and controlled via the Web by means of a number of Web applications and utilities.

RISCO Cloud

Figure 2-1: System Architecture

The main components of the system are:

• RISCO Cloud/Proxy – application/proxy server responsible for connection between

end-users’ control panels1 and service providers, for system management, and data transfer to the central station's alarm monitoring system

• Agility 3 – security panels with GSM/GPRS, IP or PSTN connection.

Please note that Control Panel, Security Panel, and Control System terms refer to the same notion.

RISCO Cloud Web Administration Manual

2 Overview

2.1. System Architecture

The security control panel, installed in the home or business of the subscriber, provides the interface to a wide range of encrypted wireless peripherals and household appliances. The control panel communicates with RISCO Cloud via broadband or wireless GPRS connection to the Internet.

Event messages are forwarded to the monitoring service’s central station. backup communication is provided to a traditional receiver at the monitoring service. The proxy server Risco Cloud/Proxy forwards events to the central station’s management software application.

Additionally, monitoring, control and programming of the remote premises security systems can be performed from RISCO Group’s Smartphone application (iRISCO) or a PC with an Internet connection.

2.2. The Web Administration Application

The Web Administration application is the main administrator interface with RISCO Cloud and offers the following features

• Web Administration and Web RP user management

• Service Provider configuration

• Control panel record configuration

• Web User application customization features

• RISCO Cloud configuration features

• Control panels Groups configuration

• Event forwarding email and SMS template editing

The user can access the Web Administration application from a standard Web browser (Internet Explorer version 6.0 and above with JavaScript support).

In addition to the configurable options listed above, the Web Administration application also displays statistics regarding the current status of the system; for example, offline control panels and panels with a trouble condition, and database status information. RISCO Cloud provides additional status notification to the administrator via email. For further details on the content of these email messages, see Appendix B: E-mail Notification.

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3 Login

3. Login

To begin a session, the Web Administration application requires that the user logs in.

3.1. Login Access Level

The Login Access Level is the authorization granted to the Web Administration Application user. There are five types of access levels available for Administrator accounts:

Table 3-1: Login Access Levels

Access Levels Available Options

Role

Administrator Full Access WAApp: Management of all data in RISCO Cloud WAApp

Customer Data

Change Only

Remote

Programmer

Read Only

Panel Registrar

Supervisor

Operator

Technician

WAApp: Modifying data that is related to CP owners in Control Panel

Update page only.

WAApp: Reading data but no data management.

WAApp: Access to the CP list for panel registration.

WAApp:

Control Panels

service Providers.

Users: Allocating users to CP groups and updating user details. WEB RP: Full Access WEB RP: Has restricted access to the General frame of the Web RP

where only the CP ID and the SW versions of the CP modules are displayed. Monitor: Arming/Disarming, seeing the registered devices' status, bypassing/unbypassing of the zones.

WAApp: No Access WAApp: No Access Web RP: The same access level as the Supervisor, but no access to the

User Management frame (user names and the passcodes).

: Adding new CPs and assigning CPs to groups and

The Remote Programmer has access to manage only the associated Control Panels based on the “WEB RP Users and Control panels assignment groups” membership. Complete access to the CP data is provided, with only one restriction: no option to select Service Provider that has no relation.

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3 Login

3.2. Logging Into the Web Administration Application

To log into the Web Administration application:

1. Enter user name and password.

2. Click Login; the Main page is displayed.

Figure 3-1: Main Page

The Main page displays the details of the current user. At the top of the page, there is a menu offering links to the various pages of the application.

3.3. Logging Out

To log out of the Web Administration Application:

Click Log Out; you are automatically returned to the Log In page.

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4 Web Admin/WEB RP User Management

4. Web Admin/WEB RP User Management

On the Users List page, you can view the list of users who are authorized to enter the Web Administration application or the Web Remote Programmer (RP) application.

For RP users, there is an option to display the list for each group of panels specifically.

Figure 4-1: Users List

Table 4-1: User Fields description

Column Select If selected, the WEB RP User can be allocated to a Control panel Group*. Login ID The user name that is entered when logging in. Role The type of user. The role can be Administrator (RISCO Cloud operator

Access Level The authorization level of the user. Various authorization levels are

First/Middle/Last Name User's personal details for identification purposes. Phone User’s telephone number for reference purposes. Last Update The date when the user’s details were last edited. Updated By The RISCO Cloud WAApp operator who last updated the user’s details.

Associate If one of the WEB RP users were selected in the list, the operator can

Display List Filtering The users display list can be filtered by selection of the list length on the

Description

for Web Administration application user), Remote Programmer (RP user), or CMS user (for Central Monitoring Station)

available for each role.

(If Deleted displayed in the Update By column, meaning this Administrator User was deleted from the RISCO Cloud DB)

Choose a Control Panel Group and Associate the selected Users to this Group (for more information, see, Control Panels Groups

foot of the page on the right, or by selecting the User Role for display from the dropdown list on the top of the table.

For more information, see, Control Panels Groups

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4 Web Admin/WEB RP User Management

4.1. Adding a New User

To add a new user:

1. On the Users List page, click New User (located at the foot of the list); the User Update page is displayed.

Figure 4-2: New User Page

2. Enter the new user’s login ID, password (twice) and personal details in the appropriate fields.

The User ID is automatically assigned once the new user is saved in the system.

3. Choose the new user’s role and access level.

Panel Registrar access level allows only panel registration – see Figure 4-3

Figure 4-3: New User Page – Control Panel Registrar

If the RISCO Cloud administrator grants Supervisor access level to a Remote Programmer, the Remote Programmer acquires access to WebRP and WAApp, therefore allowing him to assign control panels to groups and service providers as well as add new panels – see Figure 4-4.

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4 Web Admin/WEB RP User Management

Figure 4-4: New User Page – Remote Programmer with Supervisor access level

4. Click OK to update and return to the Users List

– Or –

Click Apply to update and remain on the User Update page.

Mandatory fields are indicated by an asterisk (*).

4.2. Editing an Existing User

To edit the existing user's details:

1. On the Users List page, click the Login ID Name of the user you wish to edit (colored in blue); the User Update page is displayed.

2. Edit the user’s details as required.

3. Click OK to update and return to the Users List

– Or –

Click Apply to update and remain on the User Update page.

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4 Web Admin/WEB RP User Management

4.3. Filtering by RP User Assigned to Group Option

If the operator chooses to filter the Users Display list by the RP User Assigned to Group option, two new options, relevant for this display only, will appear on the foot of the page in addition to Associate, as displayed below.

Figure 4-5: Filtering by RP User Assigned to Group display

• Associate – When the operator wishes to associate one or several WEB RP users from

one group with another group, too, the relevant users will be selected from the displayed list, the new group will be selected from the dropdown list, and associate button will be pressed. Now the WEB RP users will be associated with the new group as well.

• Transfer – If the operator wishes to transfer WEB RP users between groups, the above

procedure will be executed, and Transfer button will be pressed instead of Associate, thus deleting the WEB RP users from the previous group, and transferring them only to the newly chosen group.

• Remove – If the operator wishes to remove WEB RP user from a group, the relevant

user or users will be selected, and pressing the Remove button will remove those users from this list.

The WEB RP users won’t be deleted from the RISCO Cloud database, but only removed from the association with the group.

4.4. Deleting a User

To delete a user:

1. On the Users List page, click the Login ID of the user you wish to delete; the User Update page is displayed.

2. Click Delete and then OK; the user is deleted.

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5 Service Providers List

5. Service Providers List

The Service Providers list displays all of the current service providers that are configured for RISCO Cloud. After an event is received from a control panel, the event data is forwarded to the Proxy of the service provider which is, in turn, passed on to the service providers monitoring software. The Service Providers page comprises a list of the service providers that are available for allocation to each customer (i.e. each control panel). In the certain countries, a common service provider will be responsible for all events and will be so entered in this screen.

Figure 5-1: Service Providers Page

Table 5-1: Service Providers Columns/Fields

Column/Field

Provider Name The name of the service provider. Provider Type The Type of the service provider: Proxy or IP SIA CSR. Last Update The date when the service provider’s details were last edited. Updated By The person who last updated the service provider’s details.

Default Provider Option to assign a default service provider in cases when multiple

Description

service providers are used.

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5 Service Providers List

5.1. Adding a New Service Provider

To add a new service provider:

1. On the Service Providers List page, click New Service Providers (located at the foot of the list); the New Service Provider page is displayed.

Figure 5-2: New Service Provider Page

2. Enter the new service provider’s details in the appropriate fields. The available fields are described in the table following this procedure.

3. Click OK to update and return to the Service Providers List.

– Or –

Click Apply to update and remain on the Service Provider Update page.

Mandatory fields are indicated by an asterisk (*).

Table 5-2: Service Providers Fields

Field Description Provider ID The serial number of the Service Provider that is allocated

automatically when the Service Provider is registered in RISCO Cloud.

Provider Name The name of the service provider. Description A short description of the service provided. Location A description of where the service provider is located. Contact Name General details for future reference. Contact E-mail General details for future reference. SP Type

Service Provider Type – Choose from the dropdown list the type of the service provider. The Proxy Provider – emulating events in event reporting protocol to PSTN CSR or SIA IP Receiver Provider (CSR) which receives the events in SIA protocol using TCP/IP communication.

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5 Service Providers List

Field Description

to forward an event, used for security and authentication method, for Monitoring Station control of RISCO Cloud event reporting.

CSR Host IP address of the service provider.(only applicable to SIA lP)

CSR Port

CSR Protocol

Account Prefix

Receiver Number

Report Attempts

Other Settings

Password The password used for authentication when RISCO Cloud

RSICO Cloud/Proxy URL 1 & 2

Last Update/By Last time the service provider fields were updated and details

Port number of the service provider.(only applicable to SIA IP)

Communication connection protocol used by the service provider.(only applicable to SIA IP) Prefix number used by the service provider.(only applicable to SIA IP) Receiver number used by the service provider.(only applicable to SIA IP) Number of times RISCO Cloud will attempt to report to the service provider before a report “report failed” event is triggered (only applicable to SIA IP) Enable/ disable the reporting of guard code usage and arm/disarm control panel events to the service provider

forwards an event. If a password is required (this is defined by the Proxy application), enter the password again in the Confirm Password box. If no password is required, select the Blank Password check box. The password must be between 6 and 16 characters and must begin with a letter. The URL of the two RISCO Cloud/Proxy servers (1 = Primary, 2 = Backup). It is possible to enter one URL if no backup is required.

of the user/administrator that performed the changes

5.1.1. Editing the Service Provider’s Event List

Each service provider has an Event List used to filter the events that are sent from RISCO Cloud/Proxy to the monitoring station. When a control panel sends an event to the RISCO Cloud, only events that are enabled in the service provider’s Event List are forwarded to the control panel’s service provider. For a complete list of events included in the Event List, refer to Customization.

In case of the CMS connection failure, the end user notification will be repeated three times.

To edit a service provider’s Event List:

1. On the Service Provider Update page (see, Adding a New Service Provider), click Event List; the Event List page is displayed.

To edit a service provider’s Event List, you must first create the Service Provider. It is not enough to enter the mandatory fields in the Service Provider Update page; you must also click Apply before you can access the Event List.

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5 Service Providers List

Figure 5-3: Service Provider Event List

2. Using the checkboxes located on the right hand side of the list, select the events that the RISCO Cloud/Proxy shall forward to the service provider.

By clearing the checkbox the user disables event forwarding to the service provider, but not the end user SMS notification.

Clicking a column label sorts the event list according to ID, Event Name or the Event Group to which the event belongs. Two checkboxes located at the bottom of the table allow you to select or clear all checkboxes simultaneously.

3. When you have finished configuring the Event List, click Update to return to the Service Provider Update page.

5.2. Editing an Existing Service Provider

To edit an existing service provider:

1. On the Service Providers List page, click the Provider Name of the service provider you wish to edit; the Service Provider Update page is displayed.

2. Edit the service provider’s details as required.

3. Click OK to update and return to the Service Providers List.

– Or –

Click Apply to update and remain on the Service Provider Update page.

5.3. Deleting a Service Provider

To delete a service provider:

1. On the Service Providers List page, click the Provider Name of the service provider you wish to delete; the Service Provider Update page is displayed.

2. Click Delete; the following dialog box appears.

3. Click OK; the service provider is deleted.

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6 Control Panels List

6. Control Panels List

The Control Panels List is an inventory of the customers’ control panels. A control panel must appear in the list in order to be recognized by RISCO Cloud.

To view the Control Panels List:

1. Open the Control Panels List page.

2. Select the Control Panel Group you wish to view (for more information about Control Panels Groups see Control Panels Groups).

3. Choose the appropriate search filters for the control panels you wish to view.

4. Click Find; the required entries in the Control Panels List are displayed.

Figure 6-1: Control Panels List Page

6.1. Adding a New Control Panel

To add a new control panel:

1. On the Control Panels List page, click New Customer; the Control Panel Update page is displayed.

2. Enter the new customer’s details in the appropriate fields. The available fields are described in the table following this procedure.

3. Click OK to update and return to the Control Panels List.

–Or–

Click Apply to update and remain on the Control Panel Update page.

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Figure 6-2: New Control Panel Page (Self Registration enabled)

Figure 6-3: New Control Panel Page (Self Registration disabled)

Table 6-1: Control Panel Update Page

Field Description Control Panel ID The serial number of the control panel that is allocated automatically

when the customer is created.

ISP Account Number The customer’s account number at the ISP/Cable provider used for

billing purposes (only applicable when the Self Registration option is disabled).

CP Login ID Used by the control panel for identification when connecting to RISCO

Cloud. This parameter must be identical to the CP ID programmed at the control panel. To edit this field, click the Change button to the right of the field then click OK in the confirmation dialog box. The maximum number of characters you should enter for the CP ID is 16.

CP Password Used by the control panel for authentication when connecting to

RISCO Cloud. This parameter must be identical to the CP Password programmed at the control panel. The maximum number of characters you should enter for the CP Password is 16.

CP Confirm Password Confirmation field for the CP Password.

Web Login ID The customer’s login name that they must enter when they log in to the

Web User Application (only applicable when the Self Registration option is disabled).

Web Password The customer’s password that must be entered when they log in to the

Web User Application. The maximum number of characters you should enter for the Web Password is 16 and the password must begin with a letter (only applicable when the Self Registration option is disabled).

RISCO Cloud Web Administration Manual

Field Description

Web Confirm Password

Confirmation field for the Web Password (only applicable when the Self Registration option is disabled).

6 Control Panels List

First/Middle/ Last Name

Cell Phone/E-mail Additional customer information for reference purposes (only

Time Zone The UTC offset and time zone in which the control panel is located.

Current IP IP address of the control panel (this parameter is displayed after the

Last Update/By

Last Connect Time Last time the control panel connected to RISCO Cloud.

The customer's personal details for identification purposes (only applicable when the Self Registration option is disabled).

applicable when the Self Registration option is disabled).

first connection between the control panel and RISCO Cloud).

Last time the control panel fields were updated and details of the user/administrator that performed the changes.

The following diagrams show world time zones, US time zones and their UTC offset.

Figure 6-4: World Time Zones Figure 6-5: US Time Zones

6.2. Editing an Existing Control Panel

To edit an existing control panel:

1. On the Control Panels List page, click the CP Login ID of the customer you wish to edit; the Control Panel Update page is displayed.

2. Enter the control panel’s details as required.

3. Click OK to update and return to the Control Panels List.

– Or –

Click Apply to update and remain on the Control Panel Update page.

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6.3. Deleting a Control Panel

To delete a control panel:

1. On the Control Panels List page, click the CP login ID of the control panel you wish to delete; the Control Panel Update page is displayed.

2. Click Delete and then OK; the control panel is deleted.

6.4. Additional Control Panel Options

On opening the Control Panel Update page, the column on the left hand side offers a number of additional options relevant to each control panel. These are as follows:

• Event Forwarding – allows the user to enable or disable the event forwarding groups

that are available for the Alerts event forwarding feature in the Web User Application.

• Service Providers – allows the user to define the service provider (monitoring service)

to which events are reported.

• Web Users – allows the user to add additional Sub users for the security panel.

• Group Membership – on this page the user can assign the panel to any group

available in RISCO Cloud.

• Devices Descriptors – allows the web user to edit descriptors of registered devices via

WUApp.

• User Video Events – on this page the user can define additional user video event

parameters and view a log of the video events removed by the web user.\

• CP Statistics – allows the user to view general statistical information about the

selected control panel and associated Web and Smartphone user

• Smartphone List – allows the user to view the list of registered Smartphone’s

associated to the selected control panel.

Each of these options is explained in the following sections.

6.4.1. Event Forwarding

Alert notification is an event forwarding feature that allows notification by email or text message after an event has occurred. The list of event forwarding options appears on the Control Panel Update page located below the customer details. This option in the Web Administration application is used for enabling or disabling email and/or SMS notification per event forwarding group. Contacts for event forwarding, however, are edited by the customer in the Alerts section of the Web User application. The user fills in contacts credentials and then chooses the desired events to be forwarded from the available groups, as chosen by administrator on this page.

To edit event forwarding options:

1. Open the Control Panel Update page.

2. Click the Event Forwards link in the left-hand column; the Event Forwards table is displayed.

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6 Control Panels List

Figure 6-6: Event Forwards Table

3. Using the checkboxes that appear in the E-mail and SMS columns enable or disable event forwarding per event group as required.

4. Click Update.

6.4.2. Service Provider

Service providers can generally be defined as the monitoring station to which RISCO Cloud forwards event data. This section explains how to allocate a service provider to a control panel. The list of service providers available for allocation to a control panel is determined elsewhere in this application – see Service Providers List.

Allocating a service provider to a control panel

Each control panel can be allocated with several service providers, Proxy or IP SIA. This ensures that the service provider to which the customer has subscribed will receive the relevant event messages generated by the customer’s security system. The event will be filtered by the Event Forwarding as explained above, and by Service Provider Event List as defined per service provider, see Editing the Service Provider’s Event List.

To allocate a service provider to a control panel:

1. Open the Control Panel Update page.

2. Click the Service Providers link in the left-hand column; the Service Providers table is displayed. The page appears as follows.

Figure 6-7: Service Provider Allocation

3. Click on New SP button then choose an available service provider.

4. Enter the account number in the text field provided.

This account will be reported in the events sent to service provider’s monitoring system, regardless of the account number registered in the panel for other means of communication.

5. Click Update.

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6 Control Panels List

Editing a control panel’s service provider

To edit a control panel’s service provider:

1. Open the Control Panels Update page.

2. Click the Service Providers link in the left-hand column; the Service Providers table is displayed. – see Figure 6-7.

3. Click the Edit link next to the control panel’s service provider.

4. Edit the service provider details as required.

If you want to disable the service provider without deleting it from the control panel’s record, select the Disabled check box.

5. Click Update.

Deleting a service provider from a control panel record

To delete a service provider from a control panel record:

1. Open the Control Panel Update page.

2. Click the Service Providers link in the left-hand column; the Service Providers table is displayed – see Figure 6-7.

3. Click the Delete link next to the control panel’s service provider; the service provider is deleted.

This procedure only deletes the service provider from the control panel record and does not delete the service provider from the RISCO Cloud database.

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6 Control Panels List

6.4.3. WEB Users

On the WEB Users page, the RISCO Cloud administrator can create additional Sub users to work with the WUApp, receive Video Events and use a Look In option to view their premises. Sub users can also be created by the Master user of the security panel registered in the Control Panel Update page, and referred as Web Users in the WAApp.

Figure 6-8: New Web Page User

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6 Control Panels List

6.4.4. Creating Sub users

To create a WEB User (Sub User) to work with the control panel:

1. Open the Control Panel Update page.

2. Click the Web Users link in the left-hand column, the Control Panel Web Users page is displayed.

3. Click on New Sub user.

4. Control Panel Web Users page appears, as displayed below.

Figure 6-9: New Web (sub) User Creation

Table 6-2: Adding New Web (sub) User

Field

Description

when logging in to the Web User Application.

logging in to the Web User Application. The maximum number of characters that should be entered for the Web Password is 16 and the password must begin with a letter.

First/Middle/ Last Name

Cell Phone/E-mail Additional customer information for reference

Last Update Last time the web user’s information was updated.

The customer's personal details for identification purposes.

purposes.

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6 Control Panels List

6.4.5. Group Membership

Using this page you can include or remove the security panel from relevant Control Panel Groups. To see more information about the Control Panel Groups, refer to Control Panels Groups section.

1. Open the Control Panel Update page.

1. Click the Group Membership link in the left-hand column, a Control Panel Group List is displayed.

Figure 6-10: Control Panel Groups Membership

2. Select or deselect relevant checkboxes.

3. Click Apply to update the selection and remain on the same page, or OK to return to Control Panel Update page.

6.4.6. Device Descriptors

The Device Descriptors page allows the user to enable/disable the editing of descriptors of registered devices via WUApp by the web user for the selected control panel.

1. Open the Control Panel Update page.

2. Click the Device Descriptors link in the left-hand column, the Control Panel Device Descriptors page is displayed as shown above.

Figure 6-11: Control Panel Device Descriptors

3. Select or deselect the relevant check box.

4. Click Save to update the selection.

6.4.7. User Video Events

On the User Video Events page the user can define additional user video event parameters and view a log of the video events removed by the web user.

1. Open the Control Panel Update page.

2. Click the User Video Events link in the left-hand column, the Control Panel User Video Events page is displayed.

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6 Control Panels List

Figure 6-12: Control Panel User Video Events

3. Define the relevant parameters.

4. Click Save to update the changes.

Video events removed from the system by the web user are displayed in the list directly below the user video event parameters. Upon a request from the web user, the Restore option allows the administrator user to restore any deleted video events from storage.

6.4.8. CP Statistics

The CP Statistics page allows the user to view general statistical information about the selected control panel and associated Web and Smartphone user.

To display the CP Statistics page:

1. Open the Control Panel Update page.

2. Click the CP Statistics link in the left-hand column; the CP Statistics page is displayed.

Figure 6-13: CP Statistics

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Table 6-3: CP Statistics

Field Description

6 Control Panels List

CP account creation date

Owner registration

First login (Web or Smartphone)

CP last connect time

Last update

Smartphone(s) registered

Last login (Smartphone)

Last time armed

Last time snapshot requested

Disarm commands

The time the control panel account was created

The first time the owner of the control panel registered to the RISCO Cloud system

The first time the user logged into the RISCO Cloud system using the web or Smartphone application was recorded

The last time that the control panel connected to the RISCO Cloud system

Last time the Web or Smartphone application user’s information was updated.

The number of Smartphone registered to the control panel

The last time that a Web or Smartphone application user logged into the RISCO Cloud system

The last time Web or Smartphone application user armed the control panel

The last time Web or Smartphone application user requested a snapshot

The number of times a Web or Smartphone application user activated a disarm command

Full arm commands

The number of times a Web or Smartphone application user activated a full arm command

Partial arm commands

The number of times a Web or Smartphone application user activated a partial arm command

Perimeter arm commands

The number of times a Web or Smartphone application user activated a perimeter arm command

Snapshot request commands

The number of times a Web or Smartphone application user activated a snapshot request command

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6 Control Panels List

6.4.9. Smartphone List

The Smartphone List page allows the user to view the list of registered Smartphone’s associated to the selected control panel.

To display the Smartphone List page:

1. Open the Control Panel Update page.

2. Click the Smartphone List link in the left-hand column; the Smartphone List page is displayed.

Figure 6-14: CP Statistics

The Unregister option allows the administrator user to unregister any Smartphone user from the system.

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7 Control Panels Groups

7. Control Panels Groups

In the RISCO Cloud server, all security panels are registered in the same database, managed by the same services and exposed to the RISCO Cloud administrator. The WEBrp users, whose accounts are managed by the RISCO Cloud administrator as well, can access this database using a WEBrp program supplied by the RISCO Cloud administrator to relevant personnel, for panels’ maintenance purposes. By uploading panels’ parameters, the WEBrp operators can change programming, view arm status, system event log, Etc…

When uploading the security panels list, the WEBrp operators should be exposed only to security panels relevant for them. For this purpose, Control Panel Groups are available to RISCO Cloud administrator, to create relations between security panels, WEBrp users and monitoring stations. When clicking the Control Panels Groups icon from the main menu, the following page appears, displaying a list of all Control Panels Groups available.

Figure 7-1: Control Panels Groups

Table 7-1: Control Panels Groups Fields

Field

Description

Group Name The Name of the Control Panel Group, and can be changed by clicking

on the Edit button on the left hand side of the list.

Maximum Count The maximum number of security control panels that can be added to

the group.

CP Members Displaying the number of the security control panels assigned to each

group.

RP Users Assigned Displaying the number of the WEBrp users assigned to each group.

7.1. Creating a Control Panel Group

1. Open the Control Panels Groups page.

2. Click on the New CP Group button. The New Control Panel Group page is displayed.

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7 Control Panels Groups

Figure 7-2: New Control Panels Group Creation

3. Enter the name for the new Control Panels Group.

4. Define the maximum number of control panels that can be added to the Control Panels Group.

When creating a new group, the group is empty until panels and WEBrp users are copied or moved to it.

5. Click Update to save the defined Control Panels Group and return to main page, or Cancel to return without saving the changes.

7.2. Managing Control Panels Groups

1. On the Control Panels Groups page click on Edit to change the name of the Group or on the numbers displayed in CP members and RP Users Assigned columns to edit the relevant control panels and WEBrp Users respectively.

Figure 7-3: Control Panels Groups List

2. When Clicking on the number of CP Members column, the list of security panels assigned to the group is displayed, as shown below.

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7 Control Panels Groups

Figure 7-4: Control Panels Assigned to Specific Group

• To copy/move control panels to another group, select panels by selecting a checkbox

in Select column, then choose a group in the drop down list on the right, and then click the Copy or Move button.

• To remove a control panel from group association, use the CP Update Page – see

section.

• To create a new control panel group, click on the New CP Group button. The creation

procedure is similar to the section about Adding a New Control Panel.

• When clicking on a number of the RP Users Assigned column on the Control Panel

Group List, in a similar manner, the list of assigned WEBrp users is displayed, as shown below.

Figure 7-5: Users Assigned to Specific Groups

On this page you can associate the WEBrp User with an additional group, by selecting a group from the drop down list and a user by checking the relevant checkbox, then clicking on the Associate button.

• To transfer one or multiple users to another group, check the relevant checkboxes,

select a new group from the drop down list, and click on the Transfer button (this function is widely used when replacement for a WEBrp user is necessary, allowing you to avoid transferring each panel individually).

• Clicking on the New User button will open a page for WEBrp user creation as

described in the section about Adding a New User.

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8 System Status Tools

8. System Status Tools

8.1. Statistics

The Statistics page enables you to view the current state of control panels that are online, offline or have detected a system trouble condition. This page allows you to filter the data you want to view in the displayed list. To do so, on the Main menu, click Statistics; the Statistics page appears. Select the required filtering options (Any Armed State, Armed, Disarmed, No Trouble, Trouble, etc.) and click the Collect button. Additional system status notification is provided by RISCO Cloud via email – see Appendix B: E-mail Notification.

The Control Panel Statistics page is divided into two tables. The first table represents a summary of the current state of all control panels that are online, offline or have a trouble condition.

Figure 8-1: Control Panel State Statistics

Table 8-1: Summary of Status for all Control Panels Columns

Column

Time and Date The time and date at which the statistics were collected.

Total Number of Panels The total number of control panels that are listed in the

Online Panels Control panels that are online.

Offline Panels Control panels that went offline.

Never Connected Control panels that appear in the list of customers but

Panels with Trouble Control panels that have reported a trouble condition.

Description

control panels table.

have never been connected.

The second table represents a more comprehensive version of the current state of each control panel that is online, offline or has a trouble condition

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Figure 8-2: Control Panel State Statistics

8 System Status Tools

Table 8-2: Individual Status of Each Control Panel Columns

Column

CP Login ID The control panel’s ID number.

First/Last Name The customer’s personal details.

Last Connect Time The last time that the control panel was online.

Online Current online status (Yes/No).

Armed Current arming status (Yes/No).

Trouble Current trouble status (Yes/No).

Trouble Time The time that the trouble condition was recorded.

Smartphone Associated Smartphone ID.

Last Armed Last time an arm command was initiated.

Last Snapshot Last time a snapshot command was initiated.

Snapshot Commands Number of snapshot commands initiated.

Disarm Commands Number of disarm commands initiated.

Description

Full Arm Commands Number of full arm commands initiated.

Partial Arm Commands Number of partial arm commands initiated.

Perimeter Arm Commands Number of perimeter arm commands initiated.

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8 System Status Tools

8.2. Database Services Information

The DB (database) Services Information page allows the administrator user to view the current status of the Primary and Backup database servers.

Figure 8-3: Database Servers Status – Common Information

Table 8-3: Database Status

Field Description

Status The current status of the server.

Metadata Consistence The current status of the main DB tables. If this field

displays “OK”, all of these tables exist and are correctly linked to one another.

Schema Version The current RISCO Cloud database schema version.

The Advanced Information tab offers the administrator user additional troubleshooting tools if any problems are experienced with the database servers.

Figure 8-4: Database Servers Status – Common Information

Enter your User ID and Password into relevant fields to get advanced troubleshooting information.

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9 E-mail Template Editor

9. E-mail Template Editor

The E-mail Template Editor enables you to determine the exact text of the E-mails sent by the Alerts event forwarding feature – see Event Forwarding.

The E-mail templates are simple "****.eml" files produced by a regular e-mail client application like MS Outlook (Express), Mozilla Thunderbird, or the like. In other words, you create an E-mail and save it to be used later as a template.

You can put any of the meta-characters (see Figure 9-1) inside the textual part of the E-mail to be replaced by the actual text relevant for the reported event. Using images inside the body is allowed

- they are part of the "****.eml" file structure. You can also attach files that will become part of the message.

To start editing the E-mail and templates settings:

1. Open the E-mail & SMS Settings wizard by clicking the relevant link on the menu bar at the top of the page.

2. On the Information page, general information about this application is presented, explaining the upcoming pages and steps.

3. Click Next to proceed.

Figure 9-1: All available % characters for E-mail and SMS templates

The Meta-Characters Legend page displays a list of all % characters and their meaning that can be used in the following configuration steps.

In SMS Templates, only %n, %w, %d, %m, %u, %g, %t, %a, and %% can be used.

4. Click Next to proceed.

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9 E-mail Template Editor

Figure 9-2: Common E-mail and SMS WS Settings Editor

5. Enter the required settings in the fields provided.

Table 9-1: Common E-mail and SMS WS Settings Editor

Field

Description

Target IP Address The IP address of the SMS Server.

Target PC Port Port that the RISCO Cloud uses to reach the SMS server.

SMTP Server The IP address of the SMTP server.

Sender E-mail Address The address from which emails are sent to the Alert contacts.

Main Message: Number of Messages in Queue

Main Message: Delete Mechanism

Event Message: Number of Messages in Queue

Event Message: Expire Time The amount of time (in minutes) that a single message can

The maximum capacity of the queue. This is the maximum number of email messages to all recipients. The possible values that may be programmed for this field are: 50, 100, 200, 300, 400, 500, 750 and 1000.

This option defines how RISCO Cloud handles a full queue. Two options are available. If Delete Last Message When Full is selected, a new message causes the oldest message to be deleted (FIFO). If No Action is selected, new messages are ignored when the queue is full.

The maximum number of email messages to a single Alert contact that may be entered in the queue. The possible values that may be programmed for this field are: 5, 7, 10, 15 and 20.

remain in the queue before it is deleted. The maximum value that you can program for this field is 60 minutes.

Event Message: Delete Mechanism

WUApp access URL: WUApp URL:

This option defines how RISCO Cloud handles a full queue for a single alert contact. Two options are available. If Delete Last Message When Full is selected, a new message causes the oldest message to be deleted (FIFO). If No Action is selected, new messages are ignored when the queue is full.

The image event file link that is added to the SMS/e-mail that is sent to the web user.

6. Once you have configured the required settings, click Apply.

7. Click Next to proceed.

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9 E-mail Template Editor

Figure 9-3: E-mail Template Editor

8. Select the language you wish to edit from the Language dropdown list.

Each language can have its own unique template, allowing the administrator user to choose in the WUApp a language for each alert.

9. In the Active Template Management area, choose the desired template from the list in the Available Templates field. You can upload a new template in the Add New Template area. To do so, browse to the desired file, enter description (mandatory field), then click Upload.

Please make sure that the language of the chosen template is the same as the language chosen in Step 8.

10. Choose the Template you want to use as default and click Set.

11. Enter the Sender Name - the text that appears as the sender of the email – typically the service provider’s name.

12. In the Signed By field, you can enter the signature text that you want to appear at the end of the email.

13. Click Test if you wish to test the Template, enter your E-mail address, then click Send. You will receive a test message from RISCO Cloud.

14. Click Save to save your settings.

15. Click Next to open the Test E-mail Template Editor.

16. Edit the Test E-mail in a similar way to E-mail Template editing. This template will be sent when the user generates Test Event from Alerts page on WUApp.

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10 SMS Template Editor

10. SMS Template Editor

The SMS Template Editor enables you to determine the exact text of the SMS messages sent in the Alerts event forwarding feature – see Event Forwarding.

To start editing the SMS texts and templates settings:

1. Open the E-mail & SMS Settings wizard by clicking the relevant link on the menu bar at the top of the page.

2. Click SMS Template Editor to open the SMS Template Editor.

Figure 10-1: SMS Template Editor

3. Select the Language you wish to edit from the dropdown list on the left (Note: Each language can have its’ own unique template, allowing the user to choose in the WUApp a language for each alert).

4. In the Appeal field enter the required text for the opening line of the SMS. For example, “Dear %n” (where %n is the name of the Alert contact).

5. In the Message Body field, enter the text that you want to appear in the SMS. See Figure 9-1 for the variables available.

6. In the Signed By field, enter the signature text that you want to appear at the end of the message.

7. Click Apply.

8. Click Next to open the Test SMS Template Editor.

9. Edit the Test SMS Template in a similar way to SMS Template editing. This template will be sent when the user generates Test Event from Alerts page on WUApp.

10. Click Apply; All settings are set to the registered information; all will be used for E-mail and SMS alerts that the user will receive from RISCO Cloud.

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11 Licenses

11. Licenses

The licenses page allows the administrator user to view information regarding the current software licenses that have been activated as well as add additional licenses if required. The RISCO Cloud software license determines how many subscribers’ control panels and which features are supported by RISCO Cloud. License keys are issued by RISCO and can be added as required.

The Licenses page is divided into two tables. The first table represents a list of the current software licenses that have been activated in the system.

Figure 11-1: License Summary Page

Table 11-1: Registered License Information

Field

Description

Serial number Used for indication of correct key programming.

Issue Date The date and time the Key was created in the Database.

Expired Date Expiration Date for the Key.

Added in DB Time The time the Key was programmed in the WAApp.

Updater Name RISCO Cloud Administrator Username who

programmed the License.

Last Updated Last time the license was updated.

Supported CPs Number of supported control panels.

State Current state of the license.

The second table (see above) represents a list of which options that are supported by the system.

Table 11-2: License Options Summary Information

Field

Description

Valid License(s) The number of valid licenses.

Control Panels Total number of control panels that can be connected to

RISCO Cloud server.

SMS Sending Indicates if SMS user notification is supported by the

license.

Home Automation Indicates if HA activation by users from WUApp is

supported by the license.

Video Monitoring Indicates if Video Camera viewing by users from WUApp

is supported by the license.

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11 Licenses

To add a new license:

1. On the Licenses page, click + Adding License; the Add License Key field is displayed.

Figure 11-2: Add License Key Field

2. Enter the license key that you received from RISCO GROUP.

3. Click Add License. The new license is displayed in the current software licenses list.

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12 General Configuration Options

12. General Configuration Options

On this page you can configure common parameters affecting the installation and general RISCO Cloud activity, default settings appearing in several parts of the RISCO Cloud Admin. application, RISCO Cloud event groups description, etc…

12.1. RISCO Cloud Common Parameters

RISCO Cloud Common Parameters include options and settings that affect the functionality of RSICO Cloud. Any task that needs to be sent to the control panel over the Web is sent via the RISCO Cloud. For example, when the user wishes to arm the system using the Web User Application, the command is sent via RISCO Cloud to the control panel.

Figure 12-1: RISCO Cloud Common Parameters Configuration Page

The following table explains the common configurable parameters for RISCO Cloud.

Table 12-1: RISCO Cloud Common Parameters Configuration

Field

Description

Enable Self Registration Enable or disable the self registration option

(log-off and then login to see changes).

XML Proxy Notification UDP Port

SV Loss/Restore Source GPRS

SV Loss/Restore Source LAN

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The UDP port that the panels use to communicate with the XML Proxy.

The number of the event that is sent to the service provider in cases of GPRS service loss/restore.

The source of the SV Loss/Restore for the LAN.

12 General Configuration Options

Field

Description

Apple Push Notification (APN) Enabled

Use APN Sandbox Servers

Apple Certificate Apple certification status.

Apple Certificate Password

Android Push Notification Enabled (C2DM)

Android e-mail Account The login ID of the e-mail account that has

Android Account Password

Android Account Type The type of android account (GOOGLE,

Enable or disable the Apple push notification (APN) mechanism.

Enable or disable the use of the push notification mechanism via the Apples Sandbox Servers (APN).

The password for Apple certification.

Enable or disable the Android push notification (C2DM) mechanism.

been registered to use the C2DM service.

The password for the above e-mail account.

HOSTED or both).

To edit Common Parameters for RISCO Cloud:

1. Open the Configurations page; the Common Parameters for RISCO Cloud are displayed.

2. Define the relevant parameters, see Table 12-1: RISCO Cloud Common Parameters Configuration.

3. Click Apply.

The Reset button is used to undo any changes made to the configuration before you click Apply.

12.1.1. Control Panel Parameters

Control Panel parameters include options and settings that affect the functionality of RISCO Cloud towards the control panel. Any control panel status events that need to be sent to RISCO Cloud over the Web are sent by the control panel.

Figure 12-2: Control Panel Configuration Page

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The following table explains the configurable parameters that apply to the control panels.

Table 12-2: Control Panel Parameter Configuration

Field

Description

I’m Alive Interval When Armed (Seconds)

I’m Alive Interval When Not Armed (Seconds)

I’m Alive Grace Period (Seconds)

Offline Scan Period (Seconds) The control panel status refresh time (in

Send CP State Email Enable/disable the sending of control panel

Default Time zone Defines default system time zone.

The amount of time RISCO Cloud waits for a status message (I’m Alive) from the armed control panels before issuing an alert event (in seconds).

The amount of time RISCO Cloud waits for a status message (I’m Alive) from the disarmed control panels before issuing an alert event (in seconds).

The amount of additional time RISCO Cloud waits for a status message (I’m Alive) from the control panels (after the initial waiting time) before issuing an alert event (in seconds).

seconds).

status change email.

To edit Control Panel Parameters for the Panel:

1. Open the Configurations page.

2. Click the Control panel Parameters link in the left-hand column; the parameters for the control panels are displayed.

3. Define the required parameters, see Table 12-2: Control Panel Parameter Configuration.

4. Click Apply.

The Reset button is used to undo any changes made to the configuration before you click Apply.

12.1.2. Event Texts

The Event Texts page enables you to edit texts in the RISCO Cloud Event table, see Appendix A Events Table. The table includes two columns that may be edited according to personal preferences, long and short template styles or translation into different languages.

These event texts are used both in the Web User application and in the emails sent by the Alerts event forwarding feature.

For example, if you edit the Event Name and the User Support Text for a specific event, the new Event Name text appears in the event log displayed in the Web User application and the User Support Text appears as the tool tip for that event.

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Figure 12-3: Event Texts Page

The following table explains the columns in the Event Texts table.

Table 12-3: Event Texts

Column

Event Text Template

Language

ID The ID number of the event in the RISCO Cloud Event table.

Event Name

Event Group

User Support Text

Description

Choose the text template you wish to edit – Long for RISCO Cloud and panel messages, Short for Web User panel messages.

Choose the language you wish to edit (Note: The language templates are unique per language, and selected by user according to flags chosen).

The name of the event as it appears in the Web User application’s event log display and in event forwarding email messages (%m – see Figure 9-3)

The event group to which the event belongs. This text cannot be edited.

The associated event text that appears as a tool tip in the Web User application’s event log display and can be sent in event forwarding email messages.

To edit event texts:

1. Open the Configurations page.

2. Choose the language you wish to edit.

3. Click the Event Texts link in the left-hand column; the Event Texts table is displayed.

4. Edit the event names and their associated event texts in the fields provided.

5. Click Apply.

The Reset button in the CPNS configuration page is used to undo any changes made to the configuration before you click Apply.

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12 General Configuration Options

12.2. Event Groups Enable/Disable

The Event Groups list allows you to determine the types of event that will be displayed in the control panel’s Event Forwards page and the Alerts page in the Web User application.

Figure 12-4: Event Group List

To enable/disable event groups:

1. Open the Configurations page.

2. Click the Allowed Event Groups link in the left-hand column; the Event Group list is displayed.

3. Use the checkboxes on the right hand side of the list to enable or disable event groups as required.

4. Click Update.

12.2.1. Alert Log Settings

Alert Log Settings allows the RISCO Cloud Administrator to determine the amount of time the alert messages are displayed in the alert log record. This page also provides the capability to define email recipient (s) for alert warnings.

Figure 12-5: Alert Log Settings Configuration Page

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12 General Configuration Options

The following table explains the Alert Log Setting parameters that apply to the alert log record.

Table 12-4: Alert Log Settings Configuration

Field Description

Alert Log Maximum Message Count

Maximum Log Record Age (in days)

Email recipient for Warnings The alert warning e-mail recipient

The maximum number of alert messages stored in the alert log

The maximum amount of time alert messages are stored in the alert log (in days)

To edit Alert Log Settings:

1. Open the Configurations page.

2. Click the Alert Log Settings link in the left-hand column; the Alert Log Setting Parameters are displayed.

3. Enter the alert log setting parameters and the alert warning notification email recipient (s) in the fields provided.

4. Click Apply.

The Reset button is used to undo any changes made to the configuration before you click Apply.

12.2.2. Statistics Parameters

Statistic Parameters allows the RISCO Cloud Administrator to define the amount of time to retain information for statistics purposes.

Figure 12-6: Statistics Parameters Configuration Page

The following table explains the Statistics parameters that apply to the statistics record.

Table 12-5: Statistics Parameters Configuration

Field Description

Long Time Offline The amount of time a control panel can be in an offline status before being

displayed in Statistics (in days)

Long Time Trouble The amount of time a control panel can be in a trouble status before being

displayed in Statistics (in days)

Statistics Data Retention Time

The amount of time statistical data is displayed in statistics panel

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To edit Statistics Parameters:

1. Open the Configurations page.

2. Click the Statistics Parameters link in the left-hand column; the Statistics Parameters are displayed.

3. Enter the Statistic Parameters in the fields provided.

4. Click Apply.

The Reset button is used to undo any changes made to the configuration before you click Apply.

12.2.3. Video Events

The Video Events page, allows you to configure parameters for the video module, affecting the way video events are stored and removed.

Figure 12-7: Video Events Configuration Page

The following table explains the Video Event parameters that apply to the video module.

Table 12-6: Video Event Configuration

Field Description

Video Events Root Folder (UNC or Local Path)

UNC Access Username Access username for UNC

UNC Access Password Access password for UNC

Video Events Maximum Age The maximum global storage time for video events (in days)

Remove Aged Images From Storage After

Do not use 1st image for end user “Take Image” requests

The directory path for the video events root folder

The maximum global storage time for video images (in days)

Check to activate option

To edit Video Event Parameters:

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12 General Configuration Options

1. Open the Configurations page.

2. Click the Video Events link in the left-hand column; the Video Event parameters are displayed.

3. Enter the Video Events Root Folder path and the UNC access username and password (if required) in the fields provided.

Access username & password fields are only required when root folder is an UNC share, e.g. path starts with \\. The video files are accessed by WUWS, WUApp and OLS service.

4. Enter the remaining Video Event parameters in the fields provided.

5. Click Apply.

The Reset button is used to undo any changes made to the configuration before you click Apply.

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13 Customization

13. Customization

The Customization page allows you to customize the Web User Application. The following screen shot will help to familiarize you with the different customizable sections of the application’s home page.

Changeable Logo, when clicked linking user to pre-defined link.

4 digits pass code for security panel Username and password for access

Drop-down List of supported languages.

Enter any news you wish to inform your users about (example above).

Scroll ticker

Up to 4 rollover images, periodically changed.

Tip of the day field – displaying up to 10 changeable tips.

Figure 13-1: Web User Application Home Page Layout

13.1. Editing Text

For the text sections that you can customize on the Web User Application, the editing interface is identical. The interface allows you to edit the text that appears in specific sections of the application and offers many of the tools that are included in most word processing applications. Among others, you can modify:

• … the names and descriptions of the icons that appears on Home and Settings pages

of the WUApp (Icon Text);

• …pop-up balloons for different items of the WUApp interface (Hints);

• …text below the navigation icons on the Home Page (Welcome Messages).

• …text that appears the Automation page is selected and the panel or RISCO Cloud do

not support Automation (HA Unavailable Msg).

• … text that appears when Video tab is selected and your RISCO Cloud configuration

does not support video, or no camera is configured (Video Unavailable Msg).

• … text that appears on the video cameras monitoring page (Cameras Remarks).

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To edit text:

1. On the Customization page, choose the text you want to edit.

Figure 13-2: Web User Application Home Page Layout

2. Select the Language you wish to edit. (Note: The templates are unique per language, and can be set independently).

3. Edit the text as required.

4. Click Save.

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13.2. Editing Tip of the Day Texts

Tip of the Day texts appear at random order every time the Web User Application Log-In page is opened. You can enter up to ten different tips with up to 70 characters per tip.

Figure 13-3: Tip of the Day Editing Interface

To edit Tip of the Day texts:

1. On the Customization page, choose Tip of the Day.

2. Enter up to ten texts in the fields provided.

3. Click Save.

13.3. Adding Customized Logos and Images

In addition to customized texts, you may also determine which logo and images appear in the Web User Application. The interface that allows you to upload images is similar for all the images that appear in the interface.

Figure 13-4: Adding Logo and Internal Image

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Figure 13-5: Adding Custom Rollover Images to the Web User Application

To add customized logos and images to the Web User Application:

1. On the Customization page, choose the type of image you wish to upload. The choices are:

• Logo & Internal Image – this is the logo that appears at the top all pages and the

image that appears on the right hand side of the internal pages in the application.

• Rollover Images – these are the images that appear on the home page, changing once

every few seconds.

Do not upload any file larger than 995174 bytes.

2. Click Browse for the image you wish to upload.

3. Choose the image file and click Open.

4. Click Save.

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13.4. Modifying the Icon Text

You can change names and descriptions of the icons that appear on Home and Settings pages of the WUApp (Icon Text).

Figure 13-6: Icon Text Editing Page

To modify the icons names and descriptions:

1. On the Customization page, choose Icon Text.

2. Edit the text in the fields provided.

3. Click Save.

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13 Customization

13.5. Modifying the Hints

Hints are the messages that appear in context-oriented pop-up balloons provided for the WUApp interface. On the configurations page you can modify the hints' text for the following three areas of the WUApp interface: Main Page, Fixed Menu, and Settings menu bar – see Table 13-1: Hints in the WUApp.

Figure 13-7: Hint Text Editing Page

The following table illustrates the three areas of the WUApp interface (Main Page, Fixed Menu, and Settings menu bar) that can be modified from the Hint text editing page.

Table 13-1: Hints in the WUApp

Main Page – User Registration fields

Fixed Menus – Home Page frames

Settings menu bar – menu bar that appears at the top of the Settings page.

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To modify the Hints text:

1. On the Customization page, choose Hints.

2. Edit the text in the fields provided.

3. Click Save.

13.6. Modifying the Web User Application Color Scheme

In order to fit in with the color scheme of your website, you can determine the color scheme of the Web User Application.

Figure 13-8: Color Scheme Modification Page

To modify the Web User Application’s color scheme:

1. On the Customization page, choose Colors.

2. Enter the HTML tag of the colors you wish to appear in the Web User Application, or select the color from the list by clicking on the color icon.

3. Click Save.

To reset the Web User Application’s default color scheme:

1. On the Customization page, choose Colors.

2. Click Set Defaults.

The color set will affect only the main page, while the user can choose inside WUApp an appearance of their choice.

RISCO Cloud Web Administration Manual

13 Customization

13.7. Managing Files on the Web User Application’s Downloads Page

The Downloads page is part of the Help menu in the Web User application. This page is designed for files that can be downloaded by the user. For example, you can add a PDF file of the control panel’s user manual on this page.

Figure 13-9: Downloads Page

To add a file to the Downloads page:

1. On the Customization page, choose Downloads.

2. Click Browse; the Choose File window opens.

3. Choose a file and click Open.

Do not choose a file larger than 995174 bytes. If you choose a file with the same name as a file that has already been uploaded, the previous file will be overwritten.

4. In the Description field, enter the name of the file as you want it to appear on the Web User application’s interface (e.g. User Manual).

The Description field is used as the link to download the file. If the Description field is left blank, it will not be possible to save the changes.

5. Click Upload and Save; the file is added to the file list at the bottom of the page.

To delete a file from the Downloads page:

1. On the Customization page, choose Downloads.

2. In the list of files at the bottom of the page, click Delete next to the file you want to delete; a dialog box opens asking for confirmation.

3. Click OK.

To edit the description of a file on the Downloads page:

1. On the Customization page, choose Downloads.

2. In the list of files at the bottom of the page, enter a new description in the Description field next to the relevant file.

3. Click Update.

RISCO Cloud Web Administration Manual

13 Customization

13.8. WUApp Translations Page

On the WUApp Translations page you can define and edit language translations, import and export predefined translation files (XML) and choose which languages should appear on the Web User Application for the user to choose from. You can also choose which language should appear as default on the Web User Application.

Figure 13-10: WUApp Translations Page

The following table explains the available options that apply to the WUApp Translation page.

Table 13-2: WUApp Translation Page Options

Option Description

Language Select a language from the existing languages list.

Once the selected language is displayed, the following legend applies to the translation list:

- Changes that have been made to the translation list

- Missing translation that remains in English

New Define a new language translation

Edit Change the language file icon file for an existing language

Import Import predefined language translation files (XML)

Export/Export All Export stored language translation files (XML)

Enable/Disable Choose which languages should or should not appear on the Web User

Application for the user to choose from. You can also choose which language should appear as default on the Web User Application

Select WUApp Section

RISCO Cloud Web Administration Manual

Filter the translation list in order to display only the section of the translation list that is required

13 Customization

13.8.1. Defining a New Language

To define a new language on the WUApp Translations page:

1. On the Customization page, choose WUApp Translations.

2. Click New. The New Translation page is displayed.

Figure 13-11: New Translation Page

3. Select a language from the Translation Language selection

4. Enter a Language Name.

You can change the language name at a later stage via the Language Translation list.

5. Click Browse; the Choose File window opens.

6. Choose a translation flag image file and click Open.

7. Click Add.

RISCO Cloud Web Administration Manual

13.8.2. Importing/Exporting Translation Files

To import a predefined translation file:

1. On the Customization page, choose WUApp Translations.

2. Click the Import. The Import File page is displayed.

Figure 13-12: Import File Page

3. Click Browse; the Choose File window opens.

4. Choose a translation file and click Open.

5. Click Import.

To export an existing translation file:

13 Customization

1. On the Customization page, choose WUApp Translations.

2. Click Export and save the translation file in the desired directory.

3. Once the export process is complete, click Close.

RISCO Cloud Web Administration Manual

13 Customization

13.8.3. Enabling/Disabling Languages for the Web User Application

You can choose which languages should appear on the Web User Application for the user to choose from – see p. 52, Figure 13 1, as well as define which language should appear as default on the Web User Application.

To enable/disable languages for the Web User Application on the WUApp Translations page:

1. On the Customization page, choose WUApp Translations.

2. Click the New button. The New Translation page is displayed.

Figure 13-13: Language Selection page

3. Select the checkboxes for the languages you want to appear on the Web User Application.

Every language you select on this page is represented by the flag of its country on the WUApp's Home Page.

4. Choose the default language.

5. Click Save.

RISCO Cloud Web Administration Manual

13 Customization

13.9. Messages, Remarks and Terms of Use

Messages, remarks and terms of use that appear in certain areas of the WUApp interface can be included and modified on the customization page. You can modify the text for the following areas of the WUApp interface: Welcome message, HA unavailable message, Video unavailable message, camera remarks and self registration license terms.

To define a new message, remark or term on the WUApp Customization page:

1. On the Customization page, choose one of the available options (e.g. Welcome Msg). The selected page is displayed.

Figure 13-14: Welcome Message page

2. Add or update the desired message.

3. Click Save to save the changes.

RISCO Cloud Web Administration Manual

Appendix A: Event Table

The following table explains the events that are included in the event table, their SIA and Contact ID equivalents and each event’s associated event data (address field).

For each defined Service Provider, any event that appears in the event table may be enabled or disabled (i.e. an enabled event shall be forwarded to the service provider when the event is received by RISCO Cloud).

Table 3: RISCO Cloud Events List

ID Event Name SIA Cont. ID Event Group Address Field

0 Fire Alarm FA 1110 Fire Device Number

1 Panic Alarm PA 1120 Burglary Device Number

2 Emergency Alarm MA 1150 Emergency Device Number

3 Alarm BA 1130 Burglary Device Number

4 Fire Restore FR 3110 Fire Device Number

5 Panic Restore PR 3120 Burglary Device Number

6 Medical Restore MR 3150 Medical - SOS Device Number

7 Alarm Restore BR 3130 Burglary Device Number

8 Trouble BT 1380 Peripherals Device Number

9 Zone Bypassed UB 1570 Burglary Device Number

10 Zone Unbypassed UU 3570 Burglary Device Number

11 Zone Tamper TA 1137 Burglary Device Number

12 Tamper Restore TR 3137 Burglary Device Number

13 Full Arm CL 3401 Arm/Disarm User Number

14 Part Arm CG 3456 Arm/Disarm User Number

15 Perimeter Arm CG 3441 Arm/Disarm User Number

16 Disarmed OP 1401 Arm/Disarm User Number

17 Medical Alarm MA 1100 Medical - SOS Device Number

18 Panic Alarm PA 1120 Burglary Device Number

19 Fire Alarm FA 1110 Fire Device Number

20 Edit User Code JV 1462 Service – Maintenance User Number

21 Delete User Code JX 3462 Service – Maintenance User Number

22 Duress HA 1121 Burglary N.A.

23 Bell Cancel BC 1521 Burglary User Number

24 Battery Low YT 1302 Power Outage Device Number

25 Battery Restore YR 3302 Power Outage Device Number

26 Battery Low XT 1384 Power Outage Device Number

27 Battery Restore XR 3384 Power Outage Device Number

28 AC Loss AT 1301 Power Outage Device Number

ID Event Name SIA Cont. ID Event Group Address Field

29 AC Restore AR 3301 Power Outage Device Number

30 Tamper TA 1137 Burglary Device Number

31 Tamper Restore TR 3137 Burglary Device Number

32 Communication Trouble YC 1350 Peripherals Notification Device Number

33 Communication Restore YK 3350 Peripherals Notification Device Number

34 Media Loss LT 1351 Peripherals Notification Device Number

35 Media Restore LR 3351 Peripherals Notification Device Number

36 Device Trouble ET 1330 Peripherals Notification Device Number

37 Device Trouble Restore ER 3330 Peripherals Notification Device Number

38 FM Jamming XQ 1344 RF Jamming Device Number

39 FM Jamming Restore XH 3344 RF Jamming NA

40 Programming Start LB 1627 Service – Maintenance N.A.

41 Programming End LX 1628 Service – Maintenance N.A.

42 Remote Programming Start RB 1412 Service – Maintenance N.A.

43 Remote Programming End RS 3412 Service – Maintenance N.A.

44 Periodic Test RP 1602 Always Report N.A.

45 Walk Test TS 1607 Service – Maintenance User Number

46 End Walk Test TE 3607 Service – Maintenance NA

47 Set Time JT 1625 Service – Maintenance User Number

48 Set Date JD 1625 Service – Maintenance User Number

49 Out of synchronization UT 1341 Do Not Report Device Number

50 Resynchronization UR 3341 Do Not Report Device Number

51 CP out of synchronization UT 1341 Peripherals Notification Device Number

52 CP resynchronization UR 3341 Peripherals Notification Device Number

53 Supervision Loss US 1381 Peripherals Notification Device Number

54 Supervision Restore UR 3381 Peripherals Notification Device Number

56 Clear Log LB 1621 Service – Maintenance User Number

57 Stop Communication OC 1350 Do Not Report User Number

58 Listen In Start LF 1606 Service – Maintenance N.A.

59 Listen In End LE 3606 Service – Maintenance N.A.

60 WDT Reset RR 1305 Service – Maintenance Task

61 Power Up Reset RR 3301 Power Outage Device Number

62 Net Disconnect RA 1350 Service – Maintenance Device Number

63 Init Start YD 1551 Service – Maintenance Device Number

64 Init End YE 3551 Service – Maintenance Device Number

65 Message Queue Full JO 1624 Service – Maintenance Device Number

66 Message Queue Restore JL 3621 Service – Maintenance Device Number

ID Event Name SIA Cont. ID Event Group Address Field

67 Message Queue Disc. YO 1102 Service – Maintenance Device Number

68 24 HR-X Alarm TT 1370 Burglary Device Number

69 24 HR-X Restore TR 3370 Burglary Device Number

70 Open After Alarm OR 1458 Burglary User Number

71 GSM Signal Level YY 1605 Peripherals Notification Signal Level (0-9)

72 No Arm Period Expire CD 1654 Service – Maintenance N.A.

73 Trouble Restore BJ 3380 Peripherals Notification Device Number

74 Water Alarm WA 1154 Burglary Device Number

75 Water Restore WH 3154 Burglary Device Number

76 Gas Alarm GA 1151 Fire Device Number

77 Gas Restore GH 3151 Fire Device Number

78 Environmental Alarm UA 1150 Burglary Device Number

79 Environmental Restore UH 3150 Burglary User Number

80 No Motion Alarm NA 1102 Medical - SOS Device Number

81 Manual Test RX 3601 Burglary User Number

82 Recent Closing CR 1459 Burglary User Number

83 Exit Alarm EA 1454 Burglary User Number

84 Exit Error EE 1457 Burglary User Number

85 Alarm Canceled OC 1406 Burglary User Number

86 Report Aborted YO 1466 Do Not Report User Number

87 Swinger Trouble BD 1377 Service – Maintenance Device Number

88 Cross Zoning Verification BG 1378 Service – Maintenance Device Number

89 Daylight Change YO 0000 Do Not Report NA

90 RF Comm Trouble XQ 1353 Service – Maintenance Device Number

91 RF Comm Restore XH 3353 Service – Maintenance Device Number

92 System Bell Fault YA 1321 Service – Maintenance Device Number

93 System Bell Restore YH 3321 Service – Maintenance Device Number

94 Web User Access Start RB 1412 Service – Maintenance User Number

95 Web User Access End RS 3412 Service – Maintenance User Number

96 No XML Proxy Connection NC 1350 Do Not Report NA

97 No XML Proxy Connection Restore NR 3350 Do Not Report NA

98 System Radio Jamming XQ 1344 RF Jamming Device Number

99 External Battery Low YT 1302 Service – Maintenance Device Number

100 External Battery Restore YR 3302 Service – Maintenance Device Number

101 DHCP Fail LT 1351 Peripherals Notification NA

102 DHCP Restore LR 3351 Peripherals Notification NA

103 High Temperature KA 1158 Burglary Device Number

ID Event Name SIA Cont. ID Event Group Address Field

104 High Temperature Restore KH 3158 Burglary Device Number

105 Low Temperature ZA 1159 Burglary Device Number

106 Low Temperature Restore ZH 3159 Burglary Device Number

107 Partition 1 Armed CG 3400 Arm/Disarm User Number, Address Number

108 Partition 2 Armed OG 3400 Arm/Disarm User Number, Address Number

109 Partition 1 Disarmed CG 1400 Arm/Disarm User Number, Address Number

110 Partition 2 Disarmed OG 1400 Arm/Disarm User Number, Address Number

111 Local Snapshot XX 1400 Do Not Report User Number, Address Number

112 SMS Snapshot XX 1400 Do Not Report User Number, Address Number

113 WEB Snapshot XX 1400 Do Not Report User Number, Address Number

114 RP User Snapshot XX 1400 Do Not Report User Number, Address Number

115 Sensor Snapshot TW 1139 Burglary Device Number

116 RF Device WDT Reset RR 1305 Do Not Report User Number, Address Number

117 Crash and Smash UZ 1777 Burglary Device Number

Appendix B: E-mail Notification

Among the features of RISCO Cloud is the ability to notify the administrator by email to provide information concerning system status.

A query is run periodically that gathers statistics concerning control panels that are offline and/or have a trouble condition. The interval between these queries can be configured by RISCO to meet the requirements of the application.

The resulting email appears as follows:

Subject:

Control panels Offline and Trouble statistics for [server current time]

Body:

Never connected = [number of panels never connected] Trouble = [number of panels with a trouble condition Trouble for more than [pre-configured parameter] seconds = [number of panels with a long-term trouble condition] Offline Armed = [number of panels that went offline while armed] Offline Disarmed = [number of panels that went offline while disarmed] Offline for more than [pre-configured parameter] seconds = [number of long-term offline panels] Total CPs checked = [total number of panels offline and/or with trouble conditions]

In addition, various system events cause RISCO Cloud to send an email to the administrator. The following table provides an explanation for these email messages.

Table 4: RISCO Cloud Administrator e-mails

E-mail Subject E-mail Body Explanation and Required Action

Primary RISCO Cloud DB Server unreachable!

-or-

Backup RISCO Cloud DB Server unreachable!

Backup RISCO Cloud DB Server became reachable!

Inconsistent RISCO Cloud DB metadata on primary DB server!

Primary RISCO Cloud DB Server unreachable!

-or-

Backup RISCO Cloud DB Server unreachable!

Backup RISCO Cloud DB Server became reachable!

[the textual data in the exception generated when the metadata was checked]

One of RISCO Cloud modules has detected a failure to connect to the database.

Using the DB Servers Information page in the Web Administration application (see p. 037, Table 11), check the status of the connection to the primary and backup databases.

If there is a problem with one of the database connections, check the status of the DB service master/slave using the services snap-in.

If the service is not running, enter the OS event viewer and search for the errors that may have caused the problem.

The connection to the Backup RISCO Cloud database is restored.

Call RISCO’s technical support department.

-or-

Inconsistent RISCO Cloud DB metadata on backup DB server!

E-mail Subject E-mail Body Explanation and Required Action

Web Service – [type] at URL = [URL] is unreachable or wrong!

Web Service – [type] at URL = [URL] is ready

Web Service – [type] at URL = The URL parameter is missing in current configuration file!

[server current time] [URL] A Web request has not been answered by the IIS.

Enter the configuration file for the specific component (i.e. the “type” that appears in the email), check that the URL is correct by copying it in the Explorer Address bar and check the outcome.

If you receive an IIS error check the virtual directory integrity, permissions and the ASPX file for the appropriate service type.

Enter the OS event viewer and search for the errors that may have caused the problem.

Enter the correct URL in the appropriate Web Configuration file or, if required, call RISCO’s technical support department for assistance.

[server current time] [URL] The restore message that is sent to indicate that the

URL to a Web Service that was previously unreachable is now OK.

[server current time] The URL parameter is missing in current configuration file!

The URL in the specified Web service is missing (i.e. the line does not exist in the configuration file).

Edit the appropriate configuration file and type the correct URL according to the IIS RISCO Cloud components installation.

Web Service – [type] at URL = The URL parameter is empty in current configuration file!

Control panel [CPID] at IP [Current IP] is offline.

Control panel [CPID] at IP [Current IP] is online.

If required, call RISCO’s technical support department for assistance.

[server current time] The URL parameter is empty in current configuration file!

[server current time] “I’m Alive” messages are not being received from the

[server current time] A control panel that was previously reported as

The URL in the specified Web service is empty (i.e. the line exists in the configuration file but the URL has not been entered).

Edit the appropriate configuration file and type the correct URL according to the IIS RISCO Cloud components installation.

If required, call RISCO’s technical support department for assistance.

specified control panel for a pre-configured period.

“offline” is now back online.

E-mail Subject E-mail Body Explanation and Required Action

SMS Send Error An error occurred while trying to

send SMS message! SMS Error: [error code enumerator]

Incorrect Configuration Parameters

No SMTP server specified in configuration file!

-or-

No email address for sending specified in configuration file!

-or-

No SMS server URL specified in configuration file.

The RISCO Cloud is unable to send SMS messages.

This may happen because the SMS service is down or not accessible.

Check the status of the SMS sending service using the Services snap-in.

Make sure that the COM port used by the SMS services is not configured for any other service or device.

Check the connection between the SMS transmitter and the server on which the SMS service is installed.

Check the SMS transmitter for any problem with its functionality or SIM card.

If required, call RISCO’s technical support department for assistance.

The RISCO Cloud is unable to send event forwarding email or SMS messages.

In the case of error messages related to email sending, check the integrity and existence of the SMTP address at the gateway and RISCO Cloud admin SMTP address.

In the case of error messages related to SMS sending, edit the SMS configuration file and restart the SMS sending service in the OS.

-or-

No SMS server Port specified in configuration file.

-or-

The ESWS service is unable to connect to the SMS service.

Socket Error An error occurred during setup of

socket! SMS Error: [Error Code Enumerator]

Primary CPWS is unreachable!

-or-

Backup CPWS is unreachable!

Primary CPWS is unreachable! URL: [CPWS Primary URL]

-or-

Backup CPWS is unreachable! URL: [CPWS Backup URL]

Check that the SMS IP address and port in the ESWS wizard are correctly configured and that the SMS service is running.

Call RISCO’s technical support department.

Call RISCO’s technical support department for assistance.

E-mail Subject E-mail Body Explanation and Required Action

Primary CPWS has just became reachable!

-or-

Backup CPWS has just became reachable!

Primary CPWS has just become reachable! URL: [CPWS Primary URL]

-or-

Backup CPWS has just become reachable! URL: [CPWS Backup URL]

The restore message that is sent to indicate that the offline CP service is now OK.

RISCO Group Limited Warranty

RISCO Group and its subsidiaries and affiliates warrants its products to be free from defects in materials and workmanship under normal use for 24 months from the date of production. Because Seller does not install or connect the product and because the product may be used in conjunction with products not manufactured by the Seller, Seller cannot guarantee the performance of the security system which uses this product. Seller's obligation and liability under this warranty is expressly limited to repairing and replacing, at Seller's option, within a reasonable time after the date of delivery, any product not meeting the specifications. Seller makes no other warranty, expressed or implied, and makes no warranty of merchantability or of fitness for any particular purpose.

In no case shall seller be liable for any consequential or incidental damages for breach of this or any other warranty, expressed or implied, or upon any other basis of liability whatsoever.

Seller's obligation under this warranty shall not include any transportation charges or costs of installation or any liability for direct, indirect, or consequential damages or delay.

Seller does not represent that its product may not be compromised or circumvented; that the product will prevent any personal injury or property loss by burglary, robbery, fire or otherwise; or that the product will in all cases provide adequate warning or protection.

Seller, in no event shall be liable for any direct or indirect damages or any other losses occurred due to any type of tampering, whether intentional or unintentional such as masking, painting or spraying on the lenses, mirrors or any other part of the detector.

Buyer understands that a properly installed and maintained alarm may only reduce the risk of burglary, robbery or fire without warning, but is not insurance or a guaranty that such event will not occur or that there will be no personal injury or property loss as a result thereof.

Consequently seller shall have no liability for any personal injury, property damage or loss based on a claim that the product fails to give warning. However, if seller is held liable, whether directly or indirectly, for any loss or damage arising under this limited warranty or otherwise, regardless of cause or origin, seller's maximum liability shall not exceed the purchase price of the product, which shall be complete and exclusive remedy against seller.

No employee or representative of Seller is authorized to change this warranty in any way or grant any other warranty.

WARNING: This product should be tested at least once a week.

Contacting RISCO Group

RISCO Group is committed to customer service and product support. You can contact us through our website www.riscogroup.com or as follows:

United Kingdom

Tel: +44-(0)-161-655-5500

technical@riscogroup.co.uk

Italy

Tel: +39-02-66590054

support@riscogroup.it

Spain

Tel: +34-91-490-2133

support-es@riscogroup.com

France

Tel: +33-164-73-28-50

support-fr@riscogroup.com

Belgium

Tel: +32-2522-7622

support-be@riscogroup.com

USA

Tel: +1-631-719-4400

support-usa@riscogroup.com

Brazil

Tel: +55-11-3661-8767

support-br@riscogroup.com

China (Shanghai)

Tel: +86-21-52-39-0066

support-cn@riscogroup.com

China (Shenzhen)

Tel: +86-755-82789285

E-mail: support-cn@riscogroup.com

Poland

Tel: +48-22-500-28-40

support-pl@riscogroup.com

Israel

Tel: +972-3-963-7777

support@riscogroup.com

No part of this document may be reproduced in any form without prior written permission from the publisher.

RISCO Group 10/2012 5 I N 1973

RISCO Group Application Server User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual