RISCO Group ACOS User Manual
RISCO Group
Access Control Operator Station
User Manual
User Manual for ACOS
About This Manual
Purpose
This manual has been written to help you understand and use Access Control Operator Station (ACOS)
application. It presents the functional capabilities and operational details of ACOS and contains the
procedures that you should know for performing your business tasks using this application.
Intended Audience
This manual is primarily intended for operators in Risco Group who will use the ACOS application to create
new accounts, installer companies and other account management related activities.
Prerequisites for Use
Basic understanding of the access control systems and security systems is essential for using this manual.
Knowledge of Risco Access Control System is essential to use this manual.
Organization of the Manual
This manual is organized as follows:
General Information about ACOS provides an overview of ACOS. It also details the hardware and software
requirements.
Getting Started takes you on a quick tour of ACOS and explains how to log on and log off from ACOS.
Create New Account describes how to create new accounts.
Configure Account provides the details on how to search, edit and configure an account.
Create Installers Companies describes how to create new installer companies.
Configure Installers describes how to search, edit and configure installer companies
Create Operators describes how to create other Operators
Configure Operators describes how to search, edit and configure Operators
Reset Password describes the process to reset password for operators.
Import/Export Language describes how to import and export multi-lingual localization data for ACOS,
ACIS, ACUS and ACWS applications.
System Access Report describes the process to view system access report.
Reports describe the reports that an operator available to the operator.
Contacts provides the contact details of Risco
Glossary provides the glossary of the terms used in this manual.
Index of the terms, concepts and tasks is provided in this section.
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Typographical Conventions
The following typographical conventions are used in this manual:
Convention Indicates Example
User Manual for ACOS
Command and Screen
element names
URLs and Hyperlinks URLs and hyperlinks. http://www.riscogroup.com
<Text> Examples or samples are placed in
Cross-reference
“System Messages”
Note
Buttons, check boxes, radio buttons, etc.
Commands that you choose from the
menus or dialogue boxes appear in title
case and in bold font.
angular brackets. User needs to replace
them with appropriate options.
Cross-references are written in bold and
orange.
The system messages are written in
italics, bold and double quotes.
Notes for providing extra information
about the particular task appear in the
document.
Click Login. ACOS home page
appears.
Enter the URL in the form of http://www.<domain name>.com
For more details on software
requirements, refer to section 10
Importing and Exporting Multilingual files in ACOS.
The system displays a message,
“Account created successfully”
Note: At any point in time, click
Cancel to quit from the
screen and return to the
home page. Fields
marked with an asterisk
(*) are mandatory.
Feedback and Suggestions
Home: http://www.riscogroup.com
Email: support@riscogroup.com
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User Manual for ACOS
Contents
1 Introduction to ACOS ................................................................................................................... 1
1.1 Overview of the Activities in ACOS ........................................................................................................ 2
2 Getting Started with ACOS .......................................................................................................... 3
2.1 Before Using ACOS ............................................................................................................................... 3
2.2 Logging On to ACOS ............................................................................................................................. 3
2.3 Logging off from ACOS .......................................................................................................................... 6
2.4 ACOS Menu Bar .................................................................................................................................... 6
3 Creating a New Account ............................................................................................................... 8
3.1 Add a New Account ............................................................................................................................... 8
3.2 License Details of an Account ............................................................................................................. 11
3.3 Technical and Personal Contact Details .............................................................................................. 15
3.4 View Process Status ............................................................................................................................ 17
4 Configuring an Account ............................................................................................................. 19
4.1 Search Accounts ................................................................................................................................. 19
4.2 Configure Account ............................................................................................................................... 22
4.3 Delete an Account ............................................................................................................................... 25
5 Creating New Installer Company ............................................................................................... 27
5.1 Add an Installer Company ................................................................................................................... 27
6 Configuring an Installer Company ............................................................................................ 32
6.1 Search an Installer Company .............................................................................................................. 32
6.2 Configure an Installer Company .......................................................................................................... 35
6.3 Delete an Installer Company ............................................................................................................... 37
7 Creating a New Operator Profile ................................................................................................ 38
7.1 Add an New Operator Profile ............................................................................................................... 38
8 Configuring Operator Profile ..................................................................................................... 41
8.1 Search Operator .................................................................................................................................. 41
8.2 Configure Operator .............................................................................................................................. 43
8.3 Delete an Operator .............................................................................................................................. 45
9 Reset Password .......................................................................................................................... 47
9.1 Basic Search ....................................................................................................................................... 48
9.2 Advanced Search ................................................................................................................................ 48
9.3 Reset Password .................................................................................................................................. 50
10 Importing/Exporting Multi-Lingual Files in ACOS ................................................................... 52
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11 Viewing System Access Report ................................................................................................ 59
12 Generating Reports..................................................................................................................... 60
12.1 Account Installer Company List Report................................................................................................ 62
12.2 Account License Report ....................................................................................................................... 63
12.3 Account Report .................................................................................................................................... 64
12.4 Installer Company Account Report ...................................................................................................... 66
12.5 Installer Company Installer Report ...................................................................................................... 66
12.6 Installer Company Report .................................................................................................................... 67
13 Creating New Server Type ......................................................................................................... 69
13.1 Create a New Server Type .................................................................................................................. 69
14 Configuring Server Type ....................................................................................................... ..... 70
14.1 Configure Server Type......................................................................................................................... 70
14.2 Delete Server Type Name ................................................................................................................... 71
Appendix ...................................................................................................................... ........................ 73
Glossary ...................................................................................................................... ......................... 75
Contact ................................................................................................... Error! Bookmark not defined.
Index ......................................................................................................................... ............................ 77
Notes ...................................................................................................... Error! Bookmark not defined.
RISCO Group Limited Warranty ........................................................................................................ 79
Contacting RISCO Group ................................................................................................................... 80
Total number of pages in the manual, including the cover page: 88
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User Manual for ACOS
List of Tables
TABLE 3: MENU BAR............................................................................................................................... 6
ABLE 4: ADD AN ACCOUNT................................................................................................................... 9
T
T
ABLE 6: ACCEPTABLE PHONE NUMBER FORMATS IN ACOS ............................................................. 73
List of Figures
FIGURE 1: LOG ON TO ACOS .................................................................................................................. 4
F
IGURE 2: ACOS HOME PAGE ................................................................................................................ 5
F
IGURE 3: CHANGE PASSWORD .............................................................................................................. 6
IGURE 4: ABOUT RISCO ......................................................................................................................... 7
F
F
IGURE 5: ABOUT RISCO ......................................................................................................................... 7
IGURE 6: CREATE A NEW ACCOUNT ..................................................................................................... 8
F
F
IGURE 7: LICENSE DETAILS ................................................................................................................. 12
IGURE 8: CONTACT DETAILS ............................................................................................................... 15
F
F
IGURE 9: FULL NAME .......................................................................................................................... 16
F
IGURE 10: ACCOUNT CREATED SUCCESSFULLY ................................................................................. 17
IGURE 11: PROCESS STATUS ............................................................................................................... 18
F
F
IGURE 12: CONFIGURE ACCOUNT ....................................................................................................... 19
IGURE 13: ADVANCED SEARCH ........................................................................................................... 21
F
F
IGURE 14: ADVANCED SEARCH - ACCOUNTS ...................................................................................... 21
F
IGURE 15: ADVANCED SEARCH - EXAMPLE ........................................................................................ 22
IGURE 16: CONFIGURE ACCOUNT ....................................................................................................... 23
F
F
IGURE 17: STATISTICS ......................................................................................................................... 24
IGURE 18: CONFIGURE ACCOUNT – SEARCH RESULTS ....................................................................... 26
F
F
IGURE 19: DELETE ACCOUNT .............................................................................................................. 26
F
IGURE 20: CREATE AN INSTALLER COMPANY .................................................................................... 27
IGURE 21: MAIN INSTALLER DETAILS ................................................................................................ 29
F
F
IGURE 22: FULL NAME ........................................................................................................................ 29
IGURE 23: INSTALLER COMPANY CREATED SUCCESSFULLY .............................................................. 30
F
F
IGURE 24: EMAIL SENT TO AN INSTALLER .......................................................................................... 31
F
IGURE 25: SEARCH INSTALLER COMPANY .......................................................................................... 32
IGURE 26: ADVANCED SEARCH - INSTALLER COMPANY .................................................................... 34
F
F
IGURE 27: ADVANCED SEARCH - RESULTS ......................................................................................... 34
IGURE 28: CONFIGURE INSTALLER COMPANY .................................................................................... 35
F
F
IGURE 29: MAIN INSTALLER DETAILS ................................................................................................ 36
F
IGURE 30: CONFIGURE INSTALLER COMPANY – SEARCH RESULTS .................................................... 37
F
IGURE 31: DELETE INSTALLER COMPANY .......................................................................................... 37
F
IGURE 32: CREATE A NEW OPERATOR ................................................................................................ 38
F
IGURE 33: FULL NAME ........................................................................................................................ 39
F
IGURE 34: OPERATOR CREDENTIALS .................................................................................................. 40
IGURE 35: EMAIL SENT TO AN OPERATOR ........................................................................................... 40
F
F
IGURE 36: SEARCH OPERATOR - BASIC ............................................................................................... 41
F
IGURE 37: ADVANCED SEARCH - OPERATORS .................................................................................... 42
IGURE 38: ADVANCED SEARCH - RESULTS ......................................................................................... 43
F
F
IGURE 39: CONFIGURE OPERATOR ...................................................................................................... 44
F
IGURE 40: CONFIGURE OPERATOR – SEARCH RESULTS ..................................................................... 45
F
IGURE 41: DELETE OPERATOR ............................................................................................................ 45
F
IGURE 42: RESET PASSWORD .............................................................................................................. 47
IGURE 43: ADVANCED SEARCH - RESET PASSWORD .......................................................................... 49
F
F
IGURE 44: SEARCH RESULTS – ADVANCED SEARCH .......................................................................... 50
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FIGURE 45: EMAIL EXAMPLE - RESET PASSWORD ................................................................................ 51
F
IGURE 46: IMPORT/EXPORT MULTI-LINGUAL FILES ........................................................................... 52
IGURE 47: SERVER TYPE ................................................................................................................... 53
F
F
IGURE 48: SAVE LANGUAGE FILE ....................................................................................................... 54
F
IGURE 49: EXPORTED FILE .................................................................................................................. 55
F
IGURE 50: IMPORT LANGUAGE FILE.................................................................................................... 56
F
IGURE 51: BROWSE AND SELECT FILE ................................................................................................ 57
F
IGURE 52: IMPORT FILE SELECTED ..................................................................................................... 57
F
IGURE 53: SYSTEM ACCESS REPORT ................................................................................................... 59
IGURE 54: ACOS – REPORTS .............................................................................................................. 60
F
F
IGURE 55: STATUS FOR REPORTS DOWNLOAD ................................................................................... 61
F
IGURE 56: REPORT TYPES ................................................................................................................... 62
F
IGURE 57: ACCOUNT INSTALLER COMPANY LIST REPORT ................................................................. 63
F
IGURE 58: ACCOUNTS LICENSE REPORT ............................................................................................. 64
IGURE 59: ACCOUNT REPORT ............................................................................................................. 65
F
F
IGURE 60: INSTALLER COMPANY ACCOUNT REPORT ......................................................................... 66
F
IGURE 61: INSTALLER COMPANY – INSTALLER REPORT .................................................................... 67
F
IGURE 62: INSTALLER COMPANY REPORT .......................................................................................... 68
F
IGURE 63: NEW SERVER TYPE ............................................................................................................ 69
IGURE 64: CONFIGURE SERVER TYPE ................................................................................................. 70
F
F
IGURE 65: CONFIGURE SERVER TYPE – DETAILS................................................................................ 71
IGURE 66: DELETE SERVER TYPE ........................................................................................................ 72
F
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User Manual for ACOS
List of Abbreviations
Abbreviation/
Acronym
ACCB Access Control Controller Board
ACIS Access Control Installer Station
ACOS Access Control Operator Station
ACUS Access Control User Station
AMAC Account Management Autonomous Component
ID Identification Number
OS Operating System
RAC RISCO Access Control
RMAC Risco Management Autonomous Component
RSP RISCO Service Platform
URL Uniform Resource Locator
Expansion
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User Manual for ACOS
1 Introduction to ACOS
The Risco Access Control system (RAC) is a security system that can be used to control and manage access to
a site (building). The RAC system comprises several client applications. Their details are described in the
following table.
Application Name User Purpose
Access Control Operator Station
(ACOS)
Access Control Installer Station
(ACIS)
Access Control User Station
(ACUS)
Access Control Web Station
(ACWS)
Access Control Management
Station (ACMS)
Map Editor User
Operator
Installer
User
ACWS User
Manager
ACOS is used for client account
management.
ACIS is used to configure devices
at the client location and create
sections in an account.
ACUS is used to manage the
access control system at the
location.
ACWS is used for visitor
management and automation
execution
ACMS is used to view server
queue details and manage worker
handler threads.
Map Editor is used to create Maps
that will be used in the Access
Control System at the client site.
You will use ACOS to create and manage accounts. An account is created for a client who has purchased the
RAC system and wants to implement it within the premises. An Account is the physical location where RAC
System will be deployed and managed.
When you create an Account and assign an Installer Company to it, the Installer from the company sets up
the hardware at the location and configures the devices. When an operator creates an Installer Company, a
Main Installer is created who has access to ACIS (used to configure firmware devices) and all sections in the
particular account. (The premises of an account can be divided into sections depending upon requirement.
A section is an area that divides the account into logical configurable units.) When you create an account, a
Main User and a Main Section are created. Main User is the user profile created by default. The Main Section
is the logical configuration unit created in an account by default.
Each account has a unique identification number, (Account Reference Number) assigned to it. This Account
Reference Number serves as the most important identifier for the account and is required to log on to
ACUS and ACWS. This should be present in the Configuration file when the Installer configures firmware
devices.
When ACOS is installed, the Main Operator is created. The Main Operator can create other operators who
have access to ACOS.
ACOS is available in the following languages:
• English
• French
• Italian
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User Manual for ACOS
• Hebrew
When you select your preferred language and logon to ACOS, application is localised in that language.
1.1 Overview of the Activities in ACOS
You will use ACOS primarily for account creation and management. The activities that an operator performs
using ACOS are:
• Create New Account
• Configure/edit Account
• Create New Installer Company
• Configure/Edit Installer Company
• Create New Operator
• Configure/Edit Operator
• Reset Password
• Import/Export Multi-Lingual Data files
• View System Access Report
• Generate Reports
• Create New Server Type
• Configure Server Type
Each of these tasks is explained in the manual.
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User Manual for ACOS
2 Getting Started with ACOS
This section describes the process to log on and log off from ACOS. In addition, it describes all the
screen elements on the home page and the menu bar.
Before Using ACOS
Before using ACOS ensure that you have verified the following:
• ACOS is installed on the machine.
• You have the correct user name and password to log on to ACOS.
Logging On to ACOS
After ACOS is successfully installed, log on to the application.
To logon to ACOS:
1. Click Start → All Programs → Risco Axes Plus → ACOS → ACOS Client. The splash
screen for the application appears.
Or
• Double-click the ACOS icon created on the desktop after installation. The splash screen for
the application appears.
The Login screen appears after the splash screen.
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User Manual for ACOS
Figure 1: Log on to ACOS
2. Select the language from the drop-down list. The available languages are English, French,
Italian and Hebrew. Select the preferred language and the labels and data on the screen
appears in that language.
Note: If you do not select any language, then you logon to ACOS in the default language
selected for the logged on operator. The Default language for the Main Operator is the
default language of the machine where ACOS is installed.
3. Enter the user name and password in the User Name and Password fields respectively.
Note: The User Name is not case sensitive. You can enter the user name in lowercase or
uppercase. However, the Password is case-sensitive. When the operator is added in
ACOS, the login ID and Password is sent to the operator via email.
ACOS account is locked after three unsuccessful login attempts.
4. Click Login. ACOS home page appears.
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User Manual for ACOS
Figure 2: ACOS Home Page
When you logon to ACOS and the home page appears, the name of the logged on operator appears on
the upper-right corner of the screen. The product logo appears at the upper-left corner. You can click
(Minimize) to minimize the Window. You can click (Close) to close the Window.
2.2.1 For the First Time User
If you are logging in for the first time, you will have to change your password after you first successful
logon. The Change Password dialog box appears after you log on.
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User Manual for ACOS
Figure 3: Change Password
1. The Login ID and Email Address are displayed by default. In the Old Password field, enter
your current password. Enter and confirm a new password in the New Password and
Confirm Password fields and click OK. The password is changed and ACOS Home Page
appears.
Note: The Change Password dialog box appears if you are logging on for the first time or your
password has been reset. You can click Cancel to quit logging on to ACOS.
2.3 Logging off from ACOS
To log off from ACOS, click the Logout link available at the upper-right corner of the Window.
2.4 ACOS Menu Bar
ACOS home page provides the following options.
Table 1: Menu Bar
Option Name Description
Home To return to the home page from anywhere in the application, click Home.
Help Click Help to view the online help for ACOS. You can also press F1 to view
online help.
About Click About to view the general information of ACOS.
You can view additional details about Risco and the Installer Company by clicking the About button.
To view additional details:
1. Click About. The following screen appears.
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Figure 4: About Risco
2. Click About Risco, the details of Risco Group are displayed.
User Manual for ACOS
Figure 5: About Risco
The hyperlinks for Product Information, News and Events, Risco Website and Technical Support Email
Address are given. Click any of them to view the information.
Note: Click Cancel to quit this screen and return to the home page.
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User Manual for ACOS
3 Creating a New Account
Whenever any organization/company purchases the Risco access control system, an account for the
company is created in ACOS. Each client must have an account. The operator creates a new account
through ACOS and assigns an Account Reference Number to it. The Account Reference Number is a
unique identification number for each account.
3.1 Add a New Account
To create a new account:
1. On ACOS Home page, click New Account. The New Account screen appears.
Figure 6: Create a New Account
Note: At any point in time, click Cancel to quit from the screen and return to the home page. All
fields marked with an asterisk (*) are mandatory.
2. Enter the following details on the screen in the General tab.
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User Manual for ACOS
Table 2: Add an Account
Field Name Description
Account Reference Number
Account Name
Description
Address Details
Enter the account reference number. Each Account will
have a unique reference number. This is a mandatory
field.
Note: The Account Reference Number is the most
important identifier for an account and is used
to log on to ACUS and ACWS.
Enter the name of the company. This serves as the
account name. This is a mandatory field and the field
length should be between 1 and 100 characters.
Detailed description of the Account.
1. Click Address. The Address Details dialog box
appears.
2. Enter the address in Address Line 1 and Address Line
2 fields.
3. Enter the name of the City where the account is located
in the City field.
4. Enter the State, Province or Region Name where the
account is located in the State/Province/Region field.
5. Enter the Zip Code in the Zip/Postal Code field.
6. Select the country of the account from the Country
drop-down list.
7. Click OK. The address appears on the New Account
screen.
This is not a mandatory field.
Phone Number
Enter the phone number for the contact person in the
company.
Appendix provides the list of acceptable formats for
entering phone numbers in ACOS.
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User Manual for ACOS
Installer Company
Language
1. Click Add. The Installer Company dialog box appears.
2. Conduct a blank search for these companies or type the
search criteria and click Search. The list of installer
companies matching the search criteria appears. The
details of the installer companies displayed are:
• Installer Company Name
• Address
• Main Installer ID
• Main Installer First Name
• Main Installer Last Name
2. Select the check box against the installer company that
you want to assign to this account.
3. Click OK. The Installer Company name appears in the
field.
You can assign multiple installer companies to a single
account.
Select the preferred language. The available languages
are English, French, Italian and Hebrew. The Account
Language will be used to create the Default Data in the
AMAC. The Language selected here will be the default
language of the main section and the main user created
for the account.
Server Type
For example, if you select Hebrew for an account, then
when the user logs on to ACUS, the home page and all
the labels and fields appear in Hebrew.
Select the AMAC server type used by the account from
the drop-down list. The server types available are:
• VIP: The account will be maintained on the
RISCO Server but will be a dedicated server for
such esteemed customers and the access to
these accounts will be on a priority basis.
• Non VIP: The account is maintained on the
RISCO Server. There could be multiple customer
accounts managed on the same server.
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Logging Select the Logging Enabled check box to enable logging
all transactions for the newly created account. You can
select either Database or Windows NT for the logging
activity as per the business requirement
Database: The error logging or any other information
logging through application will be made in database
tables.
Windows NT: This will indicate that the error logging or
any other information logging through application will be
done through the Windows NT (OS) logger.
Logging is enabled for ACUS only.
Days to Keep Audit Log
Auditing Enabled Select the Auditing Enabled check box if you want to
Enter the number of days that you want to maintain the
Audit Log.
Note: You can enter this data only if the Auditing
Enabled check box is selected.
enable auditing. All actions or configurations made by the
Installer and User are audited.
3.2 License Details of an Account
After you enter the details in the General tab, you must enter the licensing details for the account.
To enter License details:
1. Click the License tab. The License dialog box is displayed. The Account Reference
Number and Account Name appear by default.
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User Manual for ACOS
Figure 7: License Details
2. Select the check boxes against the required Licenses under the Number of Licences
column.
The available licences are:
Field Name Description
Access Control Module
Alarm management
Automation
Management
Select this check box to provide the Access Control Module license. If this license
is not provided, the user will not be able to logon to ACUS.
Note: If this license is not provided for an account, the users will not be able
to log on to ACUS. However, you can configure it later.
This license allows the client to enable the alarms function. User can manage
alarms through ACUS. An alarm will be triggered for Forced Door Entry, Broken
Door, Illegal Entry, Fire and so on. If this license is not available, then the user will
not be able to configure Alarms in ACUS.
This allows the user to automate certain actions in ACUS. The Automation module
is enabled. The user can pre-configure programs that can be run on a desired
time and schedule.
Bandwidth Usage For the Bandwidth Usage license, select High, Medium or Low based on the
requirement for the account.
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Field Name Description
User Manual for ACOS
Custom Reports
Graphic Printing of
Badges
Hebrew Support, Italian
Support, French
Support, English
Support
Logical Access Web
Service
There are two kind of reports:
• Predefined reports
• Custom reports
If you select this check box, the ACUS user can customize the report types and
generate reports in ACUS.
This allows the printing of cards. Displays the layout for the badges (cards). A
convenient layout may be chosen for the printing of individuals’ badge. If this
licence is not available, the user will not be able to access the Card Layout
function and will not be able to print cards.
Select the check boxes against the languages whose support will be available to
the RAC system applications. For example, if you select only English and French,
then the ACUS User will be able to logon and view the RAC system applications in
English and French languages only.
This license is used to find the location of the card holder with the help of a Web
service. In this Web service, we enter the details of the card holder and get the
present location of the card holder.
For example, If a user’s employee number is an attribute to search and in the Web
service, you enter the employee number, it will return you the present location of
the user (For example, zone 4).
Maps In Dashboards
Maximum Number of
Persons
Maximum Number of
Users
Number of Biometric
Readers
This license allows the company to create and view maps of the location where
RAC system is installed. It shows the plan of the location and the positions of the
Doors, Relays, Sensors, and Readers. Accessing the sensors will change the icon
for the sensor. It will be a pictorial representation.
Restricts the number of person ID’s from being created using ACUS. These
licenses will come into play while creating the cards for the individuals.
If the number of Person ID’s created in ACUS exceed the licence, then a warning
message is displayed that informs the user that the licence limit is being
exceeded. However, it allows the user to create more persons. The warning
message will keep appearing at regular intervals.
You may specify the number of users that will use ACUS application in the RAC
system.
This defines the number of required Biometric Readers.
Biometrics refers to methods for uniquely recognizing humans based upon one
or more intrinsic physical or behavioural traits. There are several forms of
biometric identification employed in access control: fingerprint, hand geometry,
iris and face recognition. Biometric Reader is a reader that identifies these human
attributes.
If the number of Biometric Readers used exceeds the licence, then a warning
message will appear each time a Biometric Reader is used in ACUS. The warning
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Field Name Description
message will inform the user that the licence is exceeded. It will however, allow
the user to use Biometric Readers.
User Manual for ACOS
Number of Doors
Number of Proxies
RAC Simultaneous Users
Real Time Event Export
Number of doors for the entry-exit movement at the location. Each account will
be provided with a license of using the access control system on a certain number
of doors.
If the number of doors used exceeds the licence, then a warning message will
appear each time a door is created in ACUS. The warning message will inform the
user that the licence is exceeded. It will however, allow the user to configure
doors. The warning message will keep appearing at regular intervals.
Controller and the Server communicate through proxy. Depending on the system
load, multiple proxies can be configured to accelerate the speed of response.
Accordingly, one can decide upon the number of proxies. We can leverage
creation of those many proxies as defined in this field.
If the number of Proxies registered exceeds the licence, then a warning message
will appear each time a proxy is registered in ACIS. The warning message will
inform the user that the licence is exceeded. It will, however, allow the user to
register Proxies.
This license value by default is 1. It defines the number of ACUS instances that can
be opened simultaneously.
For example, if the number of licenses for RAC Simultaneous Users is 2, then a
maximum of 2 instances of the ACUS application can be opened simultaneously
on the same machine.
The user will be able to export events using the Event Export function.
Real Time Validation
Web Service
This allows the user of ACUS to get the card details of the card holder with the
help of a third party interface.
SLA Usage For the SLA Usage license, select Platinum, Gold or Silver based on your
requirement.
Zone Management
This allows the user to add and configure Zones in a section.
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3.3 Technical and Personal Contact Details
To add contact details:
1. Click the Contact Details tab.
User Manual for ACOS
Figure 8: Contact Details
2. Click Full Name under the Technical Person Details. The Full Name dialog box appears.
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Figure 9: Full Name
3. Select the title from the Title drop-down list. Enter the last name, the first name and the
middle name in the Last Name, First Name and Middle Name fields. Select a suffix from
the drop-down list if required.
Note: You can also enter the Technical Person Contact name in the name field. The separator is
a space. For example, if you enter the name as HannahCohen, then it will be recognised
as only the last name by the system. Hence, use a space to separate the names.
4. Click OK. The Technical Person Contact Name is displayed in the name field on the screen.
5. Enter the Phone Number and Email ID in the respective fields. You can enter the phone
number in any format.
6. Similarly, enter the contact details for the contact person under Contact Person Details.
7. Click Create. The system displays a message, “Account created successfully”. The
status on the bottom-left corner of the screen changes to successful.
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User Manual for ACOS
Figure 10: Account Created Successfully
Note: You can click Restore Default to restore the default field values.
When an account is created, the Main User ID and Main Section are created. You can log on to ACUS
using the default login ID and Password.
3.4 View Process Status
You can click Status to view status of the task. For example, if you create an account and click Status,
the process status for account creation appears.
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User Manual for ACOS
Figure 11: Process Status
The details such as Selected Item, Object Name, Description of the task that you performed; Expected
Start Date, Update Date and Time, Process Status and Progress details are displayed.
• Click Clear Failure to clear all the messages whose Process Status is ‘Fail’.
• Click Flush to clear all the status messages irrespective of the status.
• Click Clear Successful to clear all the messages whose Process Status is
‘Successful’.
• Click Close to close the window.
.
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User Manual for ACOS
4 Configuring an Account
You can configure and edit accounts after they have been created. Search for the accounts and then
configure them. The following section describes how to search for accounts for configuration.
4.1 Search Accounts
To search accounts:
1. On the home page, click Configure Account. The Configure Account screen appears.
Figure 12: Configure Account
4.1.1 Basic Search
The Basic Search can be carried out using the following parameters. Select any of the parameters from
the drop-down list.
Field Name Description
None
All
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Select None and click
displayed.
Select All from the drop-down list and enter the search criteria in the
(Search). All Accounts created in the system are
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