How it Works
Ricoh
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SP C440DN
Quick Installation Manual
2 pgs2.78 Mb0
Read This First Manual
258 pgs5.47 Mb0
SCHEDA TECNICA
4 pgs921.29 Kb0
User Manual
100 pgs3.34 Mb2
User Manual
60 pgs2.08 Mb0
Table of contents
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Ricoh SP C440DN User Manual

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Page 1
User Guide
Getting Started
Loading Paper
Troubleshooting
For safe and correct use, be sure to read the Safety Information in Read This First before using the machine.
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TABLE OF CONTENTS

1. Getting Started
How to Read the Manuals.............................................................................................................................5
Model-Specific Information...........................................................................................................................6
List of Options................................................................................................................................................. 7
Guide to Components....................................................................................................................................8
Guide to the Names and Functions of the Control Panel......................................................................... 13
Guide to the Names and Functions of the Control Panel Screen............................................................ 15
Turing On the Power....................................................................................................................................17
Turning Off the Power..................................................................................................................................17
Saving Energy.............................................................................................................................................. 18
Configuring Printer Settings from the [Menu] key......................................................................................21
Displaying the top page..............................................................................................................................23
2. Loading Paper
Specifications of Envelopes.........................................................................................................................42
Printing on Envelopes with Windows (PCL 6/PostScript 3)..................................................................... 44
Printing on Envelopes with Windows (PCL 5c)..........................................................................................44
Printing on Envelopes with Mac OS X........................................................................................................45
Specifying a Paper Size.............................................................................................................................. 46
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Specifying a Paper Type............................................................................................................................. 47
Configuring Envelope Settings Using the Control Panel...........................................................................47
3. Troubleshooting
Indicators...................................................................................................................................................... 50
Status Messages.......................................................................................................................................... 52
Alert Messages (Displayed on the Control Panel).................................................................................... 53
Alert Messages (Printed on Error Logs and Reports)................................................................................ 57
When the Data In Indicator Does Not Light Up or Flash..........................................................................65
When You Cannot Print Properly................................................................................................................66
Paper Misfeeds Occur Frequently..............................................................................................................72
Additional Troubleshooting.........................................................................................................................75
The Printed Image is Different from the Image on the Computer............................................................. 79
When Printer Is Not Functioning Properly..................................................................................................82
Paper Misfeed Message (A).......................................................................................................................86
Paper Misfeed Message (B) (C).................................................................................................................87
Paper Misfeed Message (Y1), (Y2) or (Y3).............................................................................................. 89
Paper Misfeed Message (Z)....................................................................................................................... 91
INDEX............................................................................................................................................................. 95
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Manuals for This Machine

Read this manual carefully before using this machine.
Refer to the manuals that are relevant to what you want to do with the machine.
• The method for viewing the manual depends on the manual.
• Adobe® Acrobat® Reader®/Adobe Reader must be installed in order to view the manuals as PDF files.
• A Web browser must be installed in order to view the HTML manuals.
User Guide
Summaries are provided below for the operating instructions regarding the basic usage of this machine, frequently used functions, and troubleshooting when an error message appears.
Read This First
Before using the machine, be sure to read the "Safety Information" section of this manual. It describes the regulations and environmental conformance.
Quick Installation Guide
Describes procedures from unpacking the machine to connecting it to a computer.
Operating Instructions
Provides detailed information about the operation of the machine in HTML format. The following are the main topics of the manual:
• Getting Started
• Setting Up the Printer
• Loading Paper
• Printing
• Configuring and Managing the Printer
• Troubleshooting
• Maintenance and Specifications
VM Card Extended Feature Settings
Explains how to set up the extended features settings using the control panel or Web Image Monitor.
Security Guide
This manual is for administrators of the machine. It explains security functions that you can use to prevent unauthorized use of the machine, data tampering, or information leakage. For enhanced security, we recommend that you first:
• Install the Device Certificate.
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• Enable SSL (Secure Sockets Layer) Encryption.
• Change the user name and password of the administrator using Web Image Monitor.
For details, see "Before Using This Printer", Security Guide.
Be sure to read this manual when configuring the enhanced security functions or user and administrator authentication.
Driver Installation Guide
Explains how to install and configure the drivers.
Other Manuals
• Appendix
• DHCP Option 204
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1. Getting Started

This section describes the symbols used in the manuals supplied with the printer, available options, and names and functions of components.

Before You Start

How to Read the Manuals

Symbols used in the manuals
This manual uses the following symbols:
Indicates points to pay attention to when using the machine, and explanations of likely causes of paper misfeeds, damage to originals, or loss of data. Be sure to read these explanations.
Indicates supplementary explanations of the machine's functions, and instructions on resolving user errors.
This symbol is located at the end of sections. It indicates where you can find further relevant information.
[ ]
Indicates the names of keys on the machine's display or control panels.
Indicates the key sequence order you should perform using the control panel.
Example:
Select [Host Interface] Press [OK]
(Select [Host Interface], and then press the [OK] key.)
(mainly Europe and Asia)
(mainly North America)
Differences in the functions of Region A and Region B models are indicated by the two symbols. Read the information indicated by the symbol that corresponds to the region of the model you are using. For details about which symbol corresponds to the model you are using, see page 6 "Model-Specific Information".
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Disclaimer
Contents of this manual are subject to change without prior notice.
To the maximum extent permitted by applicable laws, in no event will the manufacturer be liable for any damages whatsoever arising out of failures of this machine, losses of the registered data, or the use or non-use of this product and operation manuals provided with it.
Make sure that you always copy or have backups of the data registered in this machine. Documents or data might be erased due to your operational errors or malfunctions of the machine.
In no event will the manufacturer be responsible for any documents created by you using this machine or any results from the data executed by you.
Notes
The manufacturer shall not be responsible for any damage or expense that might result from the use of parts other than genuine parts from the manufacturer with your office products.
For good output quality, the manufacturer recommends that you use genuine toner from the manufacturer.
Some illustrations in this manual might be slightly different from the machine.
About IP addresses
In this manual, "IP address" covers both IPv4 and IPv6 environments. Read the instructions that are relevant to the environment you are using.

Model-Specific Information

This section explains how to identify the region to which your printer belongs.
There is a label on the rear of the printer, located in the position shown below. The label contains details that identify the region to which your printer belongs. Read the label.
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Before You Start
The following information is region-specific. Read the information under the symbol that corresponds to the region of your printer.
(mainly Europe and Asia)
If the label contains the following, your printer is a Region A model:
• CODE XXXX -27
• 220–240 V
(mainly North America)
If the label contains the following, your printer is a Region B model:
• CODE XXXX -17
• 120–127 V
• Dimensions in this manual are given in two measurement units: metric and imperial. If your printer is a Region A model, refer to the metric units. If your printer is a Region B model, refer to the imperial units.

List of Options

This section provides a list of options for this printer and the names commonly used in this manual.
Option name Description
Paper Feed Unit PB1020 550-sheet paper feed unit
Hard Disk Drive Option Type P7 Hard disk
IEEE802.11 Interface Unit Type O Wireless LAN interface board
IEEE 1284 Interface Board Type A IEEE 1284 interface board
USB Device Server Option Type M12 USB device server
XPS Direct Print Option Type P7 XPS card
Camera Direct Print Card Type P7 Camera direct print card
VM CARD Type P7 VM card
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1. Getting Started

Guide to Names and Functions of Components

Guide to Components

• Do not obstruct the machine's vents. Doing so risks fire caused by overheated internal components.
Exterior: Front view
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1. Tray 1
Up to 550 sheets of plain paper can be loaded.
For details about the sizes and types of paper that can be used, see page 28 "Paper Size Specifications" and page 30 "Paper Type Specifications".
2. Remaining paper indicator
Indicates the approximate amount of paper remaining in the tray.
3. Extender for the bypass tray
Pull this extender out when loading A5 or larger size paper in the bypass tray.
4. Bypass tray
Up to 100 sheets of plain paper can be loaded.
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DJF001
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Guide to Names and Functions of Components
For details about the sizes and types of paper that can be used, see page 28 "Paper Size Specifications" and page 30 "Paper Type Specifications".
5. Front cover
Open the front cover to replace the fusing unit or transfer roller, or to remove jammed paper.
6. Control panel
For details, see page 13 "Guide to the Names and Functions of the Control Panel".
7. Standard Tray / Top Cover
Under normal operation, output is stacked on the top cover, which works as the standard output tray. Open this cover to replace the toner.
8. Front Cover Open Levers
Pull these levers toward the front side of the printer to open the front cover.
9. Ventilation holes
The right side of the printer features two ventilation holes. To prevent overheating, heat from internal components is released through these vents. Malfunctions and failure can result if these ventilation holes are blocked or obstructed.
The dustproof filter needs to be replaced regularly for proper maintenance.
Replace the dustproof filter when the following message appears:
"Replcmnt Rqrd:Fusing Unit"
Replace the dustproof filter and the fusing unit together.
10. Paper Feed Roller
This ensures only one sheet of paper is fed in at a time. If multi-sheet feeds occur, clean the paper feed roller carefully.
Exterior: Rear view
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1. Getting Started
1. Ethernet port
Use a network interface cable to connect the printer to a network.
2. USB port B
Use a USB cable to connect the printer to a computer.
3. USB port H (Port for use by customer engineer)
Do not use this port.
4. Controller Board
Slide this out to install options such as the memory unit or printer hard disk. Plug cables such as a USB cable and Ethernet cable into their connectors.
5. Optional interface board slot
Optional interface boards can be inserted.
Insert an optional wireless LAN interface board, IEEE 1284 interface board, or USB device server board.
6. USB port A
Connect external devices such as a digital camera, a card authentication device, etc.
7. Front Cover Open Levers
Pull these levers toward the front side of the printer to open the front cover.
8. Left Cover
Open this cover when replacing the drum unit, transfer unit or waste toner bottle.
9. Main power switch
Use this switch to turn the power on and off.
For details about how to shut down the printer, see page 17 "Turning Off the Power".
10. Ventilation holes
To prevent overheating, heat from internal components is released through these ventilation holes.
Malfunctions and failure can result if these ventilation holes are blocked or obstructed.
The dustproof filter needs to be replaced regularly for proper maintenance.
11. Power connector
Connect the power cord to the printer. Insert the other end into an electrical outlet.
12. Expansion card slots
Remove the cover to install SD cards.
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Interior: Front view
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Guide to Names and Functions of Components
1. Waste Toner Bottle
Collects toner that is wasted during printing.
If the message which prompts you to replace it appears on the display, replace the waste toner bottle.
For details about the messages that appear on the screen when consumables need to be replaced, see "Replacing Other Consumables", Operating Instructions.
2. Inner Cover
Open this cover when replacing the drum unit or transfer unit.
3. Drum Unit
From the left, the drum units are installed in the order of yellow (Y), magenta (M), cyan (C), and black (K).
For details about the messages that appear on the screen when consumables need to be replaced, see "Replacing Other Consumables", Operating Instructions.
4. Transfer Unit
Replace the transfer unit and transfer roller together.
For details about the messages that appear on the screen when consumables need to be replaced, see "Replacing Other Consumables", Operating Instructions.
5. Toner
From the left, the toner is installed in the order of yellow (Y), magenta (M), cyan (C), and black (K).
For details about the messages that appear on the screen when consumables need to be replaced, see "Adding Toner (Print Cartridge)", Operating Instructions.
6. Fusing Unit
Replace the fusing unit and the dustproof filter together.
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For details about the messages that appear on the screen when consumables need to be replaced, see "Replacing Other Consumables", Operating Instructions.
7. Transfer Roller
Replace the transfer roller and the transfer unit together.
For details about the messages that appear on the screen when consumables need to be replaced, see "Replacing Other Consumables", Operating Instructions.
Guide to functions of the printer's internal options
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1. Optional interface units
• Wireless LAN board
Allows you to communicate over a wireless LAN.
• IEEE 1284 interface board
Allows you to connect to an IEEE 1284 cable.
• USB device server
Allows you to add an Ethernet port to the printer and use two IP addresses at the same time.
To attach this option, see "Installing the Interface Units", Operating Instructions.
2. SD memory card options
• Camera direct print card
Allows you to directly print images taken with a PictBridge-compatible digital camera.
• VM card
With this card, you can install embedded software applications.
• XPS card
Allows you to print XPS files.
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Guide to Names and Functions of Components
To attach this option, see "Installing SD Card Options", Operating Instructions.
3. Hard disk
Allows you to store documents to be printed.
To attach this option, see "Installing the hard disk", Operating Instructions.
• If you want to use two or more SD cards that can be inserted in the same slot, contact your sales or service representative.
Cautions When Re-installing the Controller Board
This section describes handling the controller board when installing options.
If you slide out the controller board to install the hard disk, carefully follow the instruction below to re­install the controller board.
• The following may occur if the controller board is not correctly installed:
• All control panel indicators are lit.
• No control panel indicators are lit.
• The "SC670" error message appears on the display.
Re-install the controller board in the printer. To do this, grip the handles on the back of the board and push the board in until it stops.

Guide to the Names and Functions of the Control Panel

This illustration shows the control panel of the printer.
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1. Getting Started
1. Light sensor
The sensor that detects the ambient light level when the ECO Night Sensor function is enabled.
2. [Job Reset] key
Press to cancel the current print job.
3. [Suspend/Resume] key
Press this to suspend the print job currently being processed. The indicator remains lit as long as the job is suspended.
To resume the job, press this key again. The suspended job will resume automatically when the time specified in [Auto Reset Timer] elapses (default: 60 seconds).
For details about the [Auto Reset Timer] setting, see "Timer Settings", Operating Instructions.
4. [Switch Functions] key
Press this key to switch between the operation screen of the printer function and the function screens of the extended features currently in use.
5. [Menu] key
Press this key to configure and check the current printer settings.
Press to change the default settings to meet your requirements. See "Function Details of the Printer Configuration Items", Operating Instructions.
6. Selection keys
Correspond to the function items at the bottom line on the display.
Example: When this manual instructs you to press [Option], press the selection key on the left below the initial screen.
7. Power indicator
Lights up when the printer is ready to receive data from a computer. Flashes when the printer is warming up or receiving data. It is unlit when the power is off or when the printer is in energy saver mode.
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Guide to Names and Functions of Components
8. [Escape] key
Press this key to cancel an operation or return to the previous display.
9. Scroll keys
Press these keys to move the cursor in each direction.
When the [ ] [ ] [ ] [ ] keys appear in this manual, press the applicable key for the direction that you want to move the cursor.
10. Alert indicator
Lights up or flashes when a printer error occurs.
Steady red: printing is not possible, or is possible but print quality cannot be ensured.
Flashing yellow: the printer will soon require maintenance or a replacement consumable such as print cartridge.
Follow the instructions that appear on the display.
11. [OK] key
Use this key to confirm settings or setting values, or move to the next menu level.
12. Data in indicator
Flashes when the printer is receiving data from a computer. The data in indicator is lit if there is data to be printed.
13. Display
Displays current printer status and error messages.
Entering energy saver mode turns off the back light. For details about energy saver mode, see page 18 "Saving Energy".
14. Number Keys
Use these to enter characters or numbers.

Guide to the Names and Functions of the Control Panel Screen

1. Operational Status or Messages
Displays the printer status and messages.
2. [Option]
Press to display the following items:
• Form Feed
You can output data that is unprintable due to errors such as a missing line-feed code.
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1. Getting Started
• Error Log
If a document cannot be printed due to errors or other reasons, an error log is created. You can check the error log using the control panel.
3. [Prt.Jobs]
Press to display print jobs sent from a computer.
[Prt.Jobs] is displayed only when the optional hard disk is installed in the printer.
4. [Supplies]
Press to display the information about printer supplies.
• By default, the remaining amount of toner is displayed. To avoid displaying the remaining amount of toner, set [Display Supply Info] to [Off] in [General Settings] under [Maintenance].
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Turning On/Off the Power

DJF005
This section explains how to turn on/off the printer.

Turing On the Power

1. Make sure the power cord is firmly plugged into the wall outlet.
2. Push the main power switch.
Turning On/Off the Power
The power indicator turns on.
• After you switch the main power on, a screen may appear to indicate that the printer is initializing. Do not switch the power off during this process. Initialization takes about three minutes.

Turning Off the Power

• When disconnecting the power cord from the wall outlet, always pull the plug, not the cord. Pulling the cord can damage the power cord. Use of damaged power cords could result in fire or electric shock.
• Do not press and hold the main power switch when turning off the printer. Doing so shuts down the printer forcefully and may damage the hard disk and the SDRAM module, causing a malfunction of the printer.
• Before unplugging the power cord plug, turn off the power switch and make sure the power switch indicator turns off. Not doing so may result in damage to the hard disk or memory, leading to a malfunction.
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• Do not turn off the power while the printer is in operation.
1. Push the main power switch.
The main power is turned off automatically when the shutdown process is complete.
If the shutdown process is not complete within the period of time displayed on the screen, contact your service representative.

Saving Energy

This printer has the following energy saving functions:
Low Power mode
If the printer is not used for a certain period of time, it enters Low Power mode.
In Low Power mode, the printer consumes less electricity than in the standby mode by turning off the display and lowering the temperature of the fusing unit heater. If the printer receives a job, it increases the temperature of the fusing unit and perform printing, but the display remains off.
You can configure the period of time the printer waits before it enters Low Power mode in [Low Power Mode Timer]. For details, see "System", Operating Instructions.
To exit Low Power mode, do one of the following:
• Start print jobs
• Press any key on the control panel
• Open any cover
• Open any paper tray
The printer also exits Low Power mode when the ECO Night Sensor detects an increase in the ambient light level.
Fusing Unit Off mode
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If you do not use the printer for a certain period after an operation, the display will turn off and the printer goes into Fusing Unit Off mode. The printer uses less electricity in Fusing Unit Off mode.
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Turning On/Off the Power
When the printer is in Fusing Unit Off mode, the display is on but the fusing unit heater is off to save energy. In this mode, you can change the printer settings on the control panel. However, the printer must exit this mode to print.
You can change the amount of time that the printer waits before switching to Fusing Unit Off mode under [Fusing Unit Off Mode Timer]. For details, see "System", Operating Instructions.
To exit Fusing Unit Off mode, do one of the following:
• Start print jobs
• Display the [Maintenance] screen on the control panel
• Operate the control panel when [Exit Fusing Unit Off Mode] is set to [On Operating Control Panel]
Sleep mode
If the printer remains inactive for a specified period after entering Fusing Unit Off mode, it enters Sleep mode to further reduce the power consumption. The printer also enters Sleep mode when:
• The printer waits before entering Sleep mode is set in [Sleep Mode Timer]
• It is the day and time specified in [Weekly Timer]
The printer can print jobs from computers.
You can change the amount of time that the printer waits before switching to Sleep mode.
For details about setting [Sleep Mode Timer] and [Weekly Timer], see "System", Operating Instructions.
To exit Sleep mode, do one of the following:
• Press one of the keys on the control panel
• Start print jobs
ECO Night Sensor
ECO Night Sensor can detect darkness and automatically turn off this product's power.
If ECO Night Sensor is enabled and detects darkness in a room after the lights are turned off, the sensor automatically turns the power off and reduces the power consumption of this product to 1W or less.
The default settings of ECO Night Sensor are enabled.
To change the settings, see "System", Operating Instructions.
• The ECO Night Sensor function's factory default is [Auto Power Off Only]. If the printer is located in an environment where the ambient light level is low (such as in a hallway or a location with motion sensor lighting), it is advisable that you either keep this function disabled or adjust its sensitivity.
• You can configure the printer to automatically turn its power on when it detects an increase in the ambient light level. The printer may also react to daylight and turn its power on. If the
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1. Getting Started
printer is located in an environment where it is exposed to direct sunlight, it is advisable that you do not change the factory default configuration and only enable [Auto Power Off Only].
• The energy saving functions will not activate when:
• Communicating with external devices
• The hard disk is active
• A warning message is displayed
• The service call message is displayed
• Paper is jammed
• The printer's covers are opened
• Toner is being replenished
• The printer settings screen is displayed
• Fixed warm-up is in progress
• Data is being processed
• Operations are suspended during printing
• The Data In indicator is on or flashing
• The sample print, locked print, hold print, or stored print screen is displayed
• Accessing the printer using Web Image Monitor
• The printer consumes less energy when in Sleep mode, but it takes longer to start printing.
• If two or more energy saving functions are set, the function for which the predetermined conditions to enter energy saving mode are met takes effect first.
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DJF006

Displaying the Printer Configuration Screens Using the Control Panel

Displaying the Printer Configuration Screens Using the Control Panel

Configuring Printer Settings from the [Menu] key

The configuration screens allow you to change or set defaults.
• If Administrator Authentication Management is specified, contact your administrator.
1. Press the [Menu] key.
2. Select the settings you want to change.
Press the [ ] or [ ] key to select the next or previous items.
3. Press the [OK] key.
• Any changes you make with configuration screens remain in effect even if the main power switch is turned off.
• To cancel changes made to settings and return to the initial display, press the [Escape] key.
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1. Getting Started

Using Web Image Monitor

• You cannot configure the printer settings using Web Image Monitor from a computer connected to the USB device server's network. Be sure to access Web Image Monitor from the printer's network.
Using Web Image Monitor, you can check the printer status and change settings.
Available operations
The following operations can be remotely performed using Web Image Monitor from a client computer.
• Displaying printer status or settings
• Checking the print job status or history
• Interrupting currently printing jobs
• Resetting the printer
• Managing the Address Book
• Configuring printer settings
• Configuring network protocol settings
• Configuring security settings
Configuring the printer
To perform the operations from Web Image Monitor, TCP/IP is required. After the printer is configured to use TCP/IP, operations from Web Image Monitor become available.
Recommended Web browser
• Windows:
Internet Explorer 6.0 or higher
Firefox 10 and 15 or higher
Google Chrome 19 or higher
• Mac OS:
Safari 3.0 or higher
Firefox 10 and 15 or higher
Google Chrome 19 or higher
Web Image Monitor supports screen reader software. We recommend JAWS 7.0 or a later version.
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• Display and operation problems may occur if you do not enable JavaScript and cookies, or if you are using a non-recommended Web browser.
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Using Web Image Monitor
• If you are using a proxy server, change the Web browser settings. Contact your administrator for information about the settings.
• We recommend using Web Image Monitor in the same network.
• If the printer is firewall-protected, it cannot be accessed from computers outside the firewall.
• If the printer under DHCP is used, the IP address may be changed automatically by the DHCP server settings. Enable DDNS setting on the printer, and then connect using the printer's host name. Alternatively, set a static IP address to the DHCP server.
• If the HTTP port is disabled, a connection to the printer using the printer's URL cannot be established. SSL settings must be enabled on this printer. For details, contact your network administrator.
• If Firefox is used, fonts and colors may be different, or tables may not appear properly configured.
• When using a host name under Windows Server 2003/2003 R2/2008/2008 R2/2012/2012 R2 with IPv6 protocol, perform host name resolution using an external DNS server. The host file cannot be used.
• To use JAWS 7.0 under Web Image Monitor, you must be running Windows and Internet Explorer
6.0 or a later version.
• If you are using Internet Explorer 8.0 or higher, downloading will be slower than with other browsers. To download faster with Internet Explorer 8.0 or higher, open the browser's [Internet Options] menu and register the printer's URL as a trusted site, and then disable SmartScreen filter for trusted sites. For details about these settings, see the Internet Explorer Help files.
• You can access Web Image Monitor more quickly by registering the printer's URL as a bookmark. Note that the URL you register must be the URL of the top page, which is the page that appears before login. If you register the URL of a page that appears after login, Web Image Monitor will not open properly from the bookmark.
• If user authentication is activated, you must enter your login user name and password to use Web Image Monitor. For Details, see "Logging In Using Web Image Monitor", Operating Instructions.
• When you configure settings using Web Image Monitor, do not log in from the control panel. The settings you have configured using Web Image Monitor may become invalid.

Displaying the top page

There are two modes available with Web Image Monitor: guest mode and administrator mode.
Displayed items may differ depending on the printer type.
Guest mode
This mode requires no login to enter.
In the guest mode, the printer status, settings, and print job status can be viewed, but the printer settings cannot be changed.
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Administrator mode
This mode requires an administrator login to enter.
In the administrator mode, you can configure various printer settings.
• When entering an IPv4 address, do not begin segments with zeros. For example: If the address is "192.168.001.010", you must enter it as "192.168.1.10".
1. Start your Web browser.
2. Enter "http://(printer's IP address or host name)/" in your Web browser's address bar.
The top page of Web Image Monitor appears.
If the printer's host name has been registered on the DNS or WINS server, you can enter it.
When setting SSL, a protocol for encrypted communication, under the environment in which server authentication is issued, enter "https://(printer's IP address or host name)/".
3. To log in to Web Image Monitor in the administrator mode, click [Login] on the top page.
The window for entering the login user name and password appears.
4. Enter your login user name and password, and then click [Login].
For details about the login user name and password, contact your administrator.
Depending on the configuration of your Web browser, the login user name and password might be saved. If you do not want to save them, configure your Web browser's settings so that this information is not saved.
1. Menu area
Displays the content of a selected menu item.
2. Header area
Displays the dialog box for switching to the user mode and administrator mode and the menu for each mode.
Also displays the link to Help and dialog box for keyword search.
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Using Web Image Monitor
3. Refresh/Help
(Refresh): Click at the upper right in the work area to update the printer information. Click the Web
browser's [Refresh] button to refresh the entire browser screen.
(Help): Use Help to view or download Help file contents.
4. Basic Information area
Displays the basic information of the printer.
5. Work area
Displays the contents of the item selected in the menu area.
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2. Loading Paper

This chapter describes available trays for each paper size and type, and explains how to load paper in paper trays.

Paper Loading Procedure

To achieve the print results you expect, it is important to select an appropriate input tray according to the size, type, and weight of the paper you want to use for printing. You also need to specify the paper size and type properly using the control panel or Web Image Monitor.
Follow the procedure below to load paper.
1. Check the paper tray available for the size, type, and weight of the paper you want to
use for printing.
For details about available paper trays for each paper size and type, see page 28 "Paper Size Specifications" and page 30 "Paper Type Specifications".
2. Change the paper size and type settings for the tray you selected.
Use the control panel of the printer or Web Image Monitor to change the paper size and type.
For details about changing paper settings using the control panel, see page 46 "Paper Settings".
3. Load paper into the tray.
For details about loading paper, see page 35 "Loading Paper into Paper Trays" or page 38 "Loading Paper into the Bypass Tray".
For details about loading envelopes, see page 42 "Loading Envelopes".
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2. Loading Paper

Paper Size Specifications

The following tables show the paper sizes that can be loaded in each paper tray. The "Paper size" column shows the names of paper sizes and their dimensions in millimeters and inches. The and icons indicate the paper orientation in relation to the printer body.
The letters in the tables indicate the following:
• A: The paper size is detected automatically. You can also select the paper size using the control panel.
• B: Select the paper size using the control panel.
• C: Select the paper size using the printer driver.
• : You can print on both sides of paper.
• -: Not supported
Metric sizes
Paper size name Actual size Bypass tray Trays 1–4 Two-sided
A4 210 × 297 mm B A
A5 148 × 210 mm B
A6 105 × 148 mm B
B5 182 × 257 mm B B
B6 128 × 182 mm B B
C5 Env 162 × 229 mm B B -
C6 Env 114 × 162 mm B B -
DL Env 110 × 220 mm B B -
16K 195 × 267 mm B B
A
B
A
B
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Paper Size Specifications
Imperial sizes
Paper size name Actual size Bypass tray Trays 1–4 Two-sided
81/2 × 14 8.5" × 14" B A
81/2 × 13 8.5" × 13" B B
81/2 × 11 8.5" × 11" B A
81/4 × 13 8.25" × 13" B B
8 × 13 8" × 13" B B
71/4 × 101/
51/2 × 81/
41/8 × 91/
37/8 × 71/
81/2 × 132/
2
2
2
2
5
7.25" × 10.5" B A
5.5" × 8.5" B A
4.125" × 9.5" B B -
3.875" × 7.5" B B -
8.5" × 13.4" C C
Custom Size Specifications
You can also load custom size paper by specifying horizontal and vertical sizes.
The following tables show the custom paper sizes that can be loaded in each tray.
Metric sizes
Tray
Bypass tray
Trays 1–4
Horizontal size
(One-sided)
70.0 to 216.0mm127.0 to 1260.0mm102.0 to 216.0mm148.0 to 355.6
98.0 to 216.0 mm
Vertical size (One-sided)
Horizontal size
(Two-sided)
148.0 to 355.6mm102.0 to 216.0mm148.0 to 355.6
Vertical size (Two-sided)
mm
mm
Imperial sizes
Tray
Horizontal size
(One-sided)
Vertical size (One-sided)
Horizontal size
(Two-sided)
Vertical size (Two-sided)
Bypass tray 2.76 to 8.50" 5.00 to 49.60" 4.02 to 8.50" 5.83 to 14.00"
Trays 1–4 3.86 to 8.50" 5.83 to 14.00" 4.02 to 8.50" 5.83 to 14.00"
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2. Loading Paper

Paper Type Specifications

The following table show the paper types that can be loaded in each tray. See “Paper weight” table for the actual paper weight indicated by numbers in the “Paper weight No.” column. Use both tables to specify the correct paper type for the paper you are using.
The letters in the tables indicate the following:
• A: Supported
• : You can print on both sides of paper.
• -: Not supported
Paper type Paper weight No. Bypass tray Trays 1–4 Two-sided
Thin Paper 1 A A -
Plain Paper 1 2 A A
Plain Paper 2 3 A A
Middle Thick Paper 4 A A
Thick Paper 1 5 A A
Thick Paper 2 6 A A
Thick Paper 3 7 A A -
Thick Paper 4 8 A - -
Recycled Paper 2, 3 A A
Special Paper 1 2, 3 A A
Special Paper 2 5 A A
Special Paper 3 6 A A
Letterhead Paper 2 to 6 A A
Preprinted Paper 2, 3 A A -
Transparency -
Label Paper 2 to 7 A A -
*1
A - -
30
Envelope 4 to 7 A A -
Waterproof Paper 3 to 7 A A -
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Paper type Paper weight No. Bypass tray Trays 1–4 Two-sided
Coated Paper (Glossy) 2 to 6 A A
Paper Type Specifications
Coated Paper (Glossy: Thick) 7, 8
*2
A A -
Coated Paper (Matted) 2 to 6 A A
Coated Paper (Matted: Thick) 7, 8
It is not necessary to specify the paper weight for this paper type.
*1
Paper weight No. 8 is available for the bypass tray only.
*2
*2
A A -
Paper weight
No. Paper weight
1 52–60 g/m2 (14–16 lb. BOND)
2 61–80 g/m2 (16–20 lb. BOND)
3 81–90 g/m2 (20–24 lb. BOND)
4 91–105 g/m2 (24–28 lb. BOND)
5 106–130 g/m2 (28–35 lb. BOND)
6 131–163 g/m2 (35 lb. BOND–90 lb. INDEX)
7 164–220 g/m2 (90 lb. INDEX–80 lb. COVER)
8 221–256 g/m2 (80 lb. COVER-140 lb. INDEX)
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CBK254
2. Loading Paper

Paper Precautions

• Do not attempt to print on stapled sheets, aluminum foil, carbon paper, or any kind of conductive paper. Doing so risks fire.
Precautions
• Print quality is not guaranteed if paper other than the ones recommended is used. For more
information about recommended paper, contact your sales or service representative.
• If paper jams occur or multiple sheets are fed at once, fan the paper before loading it.
• If you load paper when only a few sheets of paper remain in the tray, multiple sheet feeding
may occur. Remove any remaining paper, stack them upon the new sheets of paper, and then fan the entire stack before loading it into the tray.
• Straighten curled or warped paper before loading.
• For details about available paper sizes and types for each paper tray, see page 28 "Paper
Size Specifications" and page 30 "Paper Type Specifications".
• Depending on the environment where the printer is being used, you might at times hear a
rustling noise from paper moving through the printer. This noise does not indicate a malfunction.
• If paper cannot be fed properly because of burrs on the edges of paper, load paper upside
down.
• It is recommended to load envelopes and labels into the bypass tray.
Unusable Paper
To prevent errors and misfeeds, do not use:
• Paper for inkjet printers, thermal fax paper, art paper, paper with perforated lines, hemmed-
edge paper, or window envelopes
• Bent, folded, or creased paper, perforated paper, slippery paper, torn paper, rough paper,
thin paper with little stiffness, and paper with a dusty surface
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• Errors can occur if you print onto sides that are already printed. Be sure to print onto blank
DJF136
2
4
3
1
5
5
sides only.
• Even supported types of paper may cause paper jams or malfunctions if they have been
improperly stored.
• If you print onto rough grain paper, the output image might be blurred.
• Do not load sheets that have already been printed by another printer.
Paper Storage
When storing paper, the following precautions should always be followed:
• Do not store paper where it will be exposed to direct sunlight.
• Avoid storing paper in humid areas (humidity: 70% or less).
• Store on a flat surface.
• Do not store paper vertically.
• Once opened, store paper in plastic bags.
Print Area
Paper Precautions
The following shows the recommended print area for paper printed with this printer:
1. Print area
2. Feed direction
3. Varies depending on the paper type
• Plain Paper, Middle Thick Paper, Thick Paper 1, Thick Paper 2, Thick Paper 3, Thick Paper 4:
4.2 mm (0.2 inches)
• Thin Paper:
5.25 mm (0.2 inches)
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2. Loading Paper
4. Varies depending on the paper type
• Plain Paper, Middle Thick Paper, Thick Paper 1, Thick Paper 2, Thick Paper 3, Thick Paper 4:
2 mm (0.1 inches)
• Thin Paper:
3.2 mm (0.1 inches)
5. 2 mm (0.1 inches)
• The print area may vary depending on the paper size, printer language, and printer driver
settings.
• The recommended printing area for the bypass tray is up to 355.6 mm (14.00 inches) in
length in the paper feeding direction.
• Depending on the printer driver settings, you may be able to print outside the recommended
print area. However, the actual output may not come out as desired, or a paper feed problem may occur.
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DJF214

Loading Paper into Paper Trays

Loading Paper into Paper Trays
In the following example procedure, paper is loaded into Tray 1.
• When loading paper, take care not to trap or injure your fingers.
• For details about trays that can be loaded for each paper size and type, see page 28 "Paper Size Specifications" and page 30 "Paper Type Specifications".
• If paper jams occur frequently, flip the paper stack in the tray.
• Do not mix different types of paper in the same paper tray.
• After loading paper of the size that cannot be detected automatically, specify the paper size and type using the control panel. When printing a document, specify the same paper size and type in the printer driver as specified on the printer.
• Do not move the side paper guides and end paper guide forcefully. Doing so may damage the tray.
• When loading label paper, load it one by one.
1. Pull the tray carefully until it stops, lift the front side of the tray, and then pull it out of the
printer.
Place the tray on a flat surface.
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DJF215
DJF216
DJF217
2. Loading Paper
2. Squeeze the clip on the side paper guide and end guide, and then adjust the guides to the
paper size being loaded.
3. Load the new paper stack print side up.
Make sure paper is not stacked higher than the upper limit (upper line) marked inside the tray.
36
4. Adjust the paper guides to close any gaps.
Do not move paper loaded in the tray more than a few millimeters.
Moving the loaded paper excessively may cause damage to paper edges on the openings of the tray's lifting plate, resulting in sheets being folded or becoming jammed.
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DJF218
Loading Paper into Paper Trays
5. Lift the front side of the tray, and then slide it into the printer carefully until it stops.
To avoid paper jams, make sure the tray is securely inserted.
• Letterhead paper and envelopes must be loaded in a specific orientation. For details, see page 40 "Loading Orientation-Fixed Paper or Two-Sided Paper" or page 42 "Loading Envelopes".
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DJF222
DJF223
2. Loading Paper

Loading Paper into the Bypass Tray

• For details about trays that can be loaded for each paper size and type, see page 28 "Paper Size Specifications" and page 30 "Paper Type Specifications".
• Do not mix different types of paper.
• After loading paper, specify the paper size and type using the control panel. When printing a document, specify the same paper size and type in the printer driver as specified on the printer.
• When loading label paper, load it one by one.
• Paper feeding conditions and printing quality may vary depending on the paper thickness and width. Be sure to perform test printing using the same paper beforehand.
• Load paper with the print side down and in the short-edge feed direction.
1. Press the mark in the center of the bypass tray.
38
Open the bypass tray.
Page 41
DJF224
1
1
2
DJF225
DJF226
Loading Paper into the Bypass Tray
2. If you load A5 or larger size paper, pull out the bypass tray extension.
3. Slide the side guides outward, and then load paper print side down, until it stops.
4. Adjust the side guides to fit the paper width.
• Letterhead paper and envelopes must be loaded in a specific orientation. For details, see page 40 "Loading Orientation-Fixed Paper or Two-Sided Paper" or page 42 "Loading Envelopes".
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2. Loading Paper

Loading Orientation-Fixed Paper or Two-Sided Paper

Orientation-fixed (top to bottom) or two-sided paper (for example, letterhead paper, or copied paper) might not print correctly, depending on how the paper is placed.
Settings using the control panel
Set [Letterhead Setting] in [Machine Modes] under [Print Settings] to [Auto Detect] or [On (Always)], and then place the paper as shown in the table below. For details about [Letterhead Setting], see "Machine Modes", Operating Instructions.
Paper orientation
The meanings of the icons are as follows:
Icon Meaning
Place or load paper printed side face up.
Place or load paper printed side face down.
Print side Trays 1–4 Bypass tray
One-sided
Two-sided
• To print on letterhead paper when [Letterhead Setting] is set to [Auto Detect], you must specify [Letterhead] for the paper type in the printer driver's settings.
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Loading Orientation-Fixed Paper or Two-Sided Paper
• If a print job is changed partway through printing from one-sided to two-sided printing, one-sided output after the first copy may be printed facing a different direction. To ensure all paper is output facing the same direction, specify different input trays for one-sided and two-sided printing. Note also that two-sided printing must be disabled for the tray specified for one-sided printing.
• For details about how to make two-sided prints, see "Printing on Both Sides of a Page", Operating Instructions.
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CHU024
2. Loading Paper

Loading Envelopes

This section explains various details about and recommendations concerning envelopes.

Specifications of Envelopes

• Some of this machine's internal components get very hot. For this reason, take care when removing misfed paper. Not doing so could result in burns.
• Do not use window envelopes.
• Envelopes, especially those with glue on their flaps, may stick together. Fan the envelopes to separate them before loading. If the envelopes still stick together, load them one by one. For the envelope types that can be used with this printer, see page 28 "Paper Size Specifications" and page 30 "Paper Type Specifications".
• Misfeeds might occur depending on the length and shape of the flaps.
• When loading envelopes with their flaps open, specify a custom size. You can print with a standard envelope size setting only when printing on envelopes with their flaps closed. However, be sure to open the flaps when loading envelopes into Tray 1 with their flaps toward the back of the printer.
• Before loading envelopes, press down on them to remove any air from inside, flattening out all four edges. If they are bent or curled, flattening their leading edges (the edge going into the printer) by running a pencil or ruler across them.
Loading orientation for envelopes
The method for loading envelopes varies depending on the orientation of the envelopes. Be sure to load envelopes with the correct orientation.
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Loading Envelopes
Orientation Paper tray 1–4 Bypass tray
Envelopes
• Flaps: closed
• Flaps: closed
• Bottom side of envelopes: toward the right of the printer
• Side to be printed: face up
• Bottom side of envelopes: toward the right of the printer
• Side to be printed: face down
Recommended envelopes
For details about recommended envelopes, contact your local dealer.
The size of envelopes that you can load depends on the tray in which you load them. For details, see page 28 "Paper Size Specifications".
• Load only one size and type of envelope at a time.
• The duplex function cannot be used with envelopes.
• Straighten any curls within 2 mm (0.1 inch) upward and 0 mm (0 inches) downward on the tray before loading.
• To achieve better output quality, it is recommended that you set the right, left, top, and bottom print margin to at least 15 mm (0.6 inches) each.
• The output quality on envelopes may be uneven if parts of an envelope have differing thicknesses. Print one or two envelopes to check the print quality.
• When printing onto envelopes, the print speed is slower than usual.
• Flatten out prints if they are creased or curled.
• Check that the envelopes are not damp.
• High temperature and high humidity conditions can reduce print quality and cause envelopes to become creased.
• Depending on the environment, printing on envelopes may wrinkle them even if they are the recommended envelopes.
• Certain types of envelopes might be output creased, dirtied, or misprinted. If you are printing a solid color on an envelope, lines may appear where the overlapped edges of the envelope make it thicker.
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2. Loading Paper

Printing on Envelopes with Windows (PCL 6/PostScript 3)

1. After creating a document, open the [Printing Preferences] dialog box in the document's
native application.
2. Click the [Frequently Used Settings] tab, and then configure the following settings:
• Document Size:
Select the envelope size.
• Input Tray:
Select the paper tray where the envelopes are loaded.
• Paper Type:
Select [Envelope].
Change any other print settings as necessary. For details, see the printer driver's Help.
3. Click [OK].
4. Start printing from the application's [Print] dialog box.
• Configure the paper settings appropriately using both the printer driver and the control panel. For details about settings using the control panel, see page 47 "Configuring Envelope Settings Using the Control Panel".
• Envelopes must be loaded in a specific orientation. For details, see page 42 "Loading Envelopes".

Printing on Envelopes with Windows (PCL 5c)

1. After creating a document, open the [Printing Preferences] dialog box in the document's
native application.
2. Click the [Paper] tab, and then configure the following settings:
• Input Tray:
Select the paper tray where the envelopes are loaded.
• Document Size:
Select the envelope size.
• Type:
Select [Envelope].
Change any other print settings as necessary. For details, see the printer driver's Help.
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Loading Envelopes
3. Click [OK].
4. Start printing from the application's [Print] dialog box.
• Configure the paper settings appropriately using both the printer driver and the control panel. For details about settings using the control panel, see page 47 "Configuring Envelope Settings Using the Control Panel".
• Envelopes must be loaded in a specific orientation. For details, see page 42 "Loading Envelopes".

Printing on Envelopes with Mac OS X

1. After creating a document, open the printing preferences screen in the document's native
application.
2. Configure the following settings:
• Two-Sided:
Select [Off].
• Paper Size:
Select the envelope size.
• Orientation:
Select the orientation of the envelope.
3. Select [Paper Feed] in the pop-up menu.
4. Select the paper tray where the envelopes are loaded.
5. Select [Printer Features] in the pop-up menu.
6. Select [Paper] for "Feature Sets:", and then select [Envelope] for "Paper Type:".
7. Change any other print settings as necessary.
8. Start printing from the application's printing preferences screen.
• Configure the paper settings appropriately using both the printer driver and the control panel. For details about settings using the control panel, see page 47 "Configuring Envelope Settings Using the Control Panel".
• Envelopes must be loaded in a specific orientation. For details, see page 42 "Loading Envelopes".
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2. Loading Paper

Paper Settings

This section explains how to specify paper size and type using the control panel.
• When [Tray Setting Priority] is set to [Machine Setting(s)], the paper settings configured using the printer's control panel have priority over the settings specified in the printer driver or commands. For details, see "Machine Modes", Operating Instructions.

Specifying a Paper Size

When loading paper whose size cannot be selected automatically or in the bypass tray, specify the paper size using the control panel. For details about the paper sizes that can be detected automatically, see page 28 "Paper Size Specifications".
• To use custom size paper, be sure to specify the paper size using the control panel and the printer driver.
• The printer cannot print on custom size paper if the application does not support custom size paper.
Specifying Standard Size Paper
Press the [Menu] key, and then select the setting items using the [ ] or [ ] key.
1. Select [Paper Input] Press [OK]
2. Select [Paper Size: (tray name)] Press [OK]
3. Select the size of the paper set in the specified tray Press [OK]
• For details about the available paper size, see page 28 "Paper Size Specifications".
• To resume automatic paper size detection after specifying the paper size manually, select [Auto Detect] on Step 3.
Specifying Custom Size Paper
Press the [Menu] key, and then select the setting items using the [ ] or [ ] key.
1. Select [Paper Input]
2. Select [Paper Size: (tray name)] Press [OK]
Press [OK]
46
3. Select [Custom Size] Press [OK]
Page 49
4. Press the number keys to enter the horizontal value Press [OK]
5. Press the number keys to enter the vertical value Press [OK]
• For details about the available paper size, see page 28 "Paper Size Specifications".

Specifying a Paper Type

You can improve printer performance by selecting the optimum paper type for the tray.
Press the [Menu] key, and then select the setting items using the [ ] or [ ] key.
1. Select [Paper Input] Press [OK]
2. Select [Paper Type: (tray name)] Press [OK]
3. Select the type of the paper set in the specified tray Press [OK]
The setting is complete when specifying the following types of paper:
Thin Paper, Middle Thick, Thick Paper 1, Thick Paper 2, Thick Paper 3, Thick Paper 4, Special Paper 1, Special Paper 2, Special Paper 3, Recycled Paper, Preprinted Paper, OHP (Transparency)
Paper Settings
4. If you have selected [No Display (Plain Paper)], [Letterhead], [Coated Paper (Glossy)],
[Coated Paper(Glossy:Thick)], [Coated Paper (Matted)], [Coated Paper(Matted:Thick)], [Waterproof Paper], [Label Paper], or [Envelope] for the paper type, press [Escape]
5. Select [Maintenance]
6. Select [General Settings] Press [OK]
7. Select the paper thickness setting for the specified paper type Press [OK]
8. Select the tray where the specified type of paper is loaded [OK]
If you selected [Letterhead Setting], [Label Paper Setting], or [Envelope Setting] in Step 8, you can specify the paper thickness for each tray separately. For other paper types, the specified paper thickness is applied to all trays.
9. Select the paper thickness Press [OK]
• For details about the available paper type, see page 30 "Paper Type Specifications".
Press [OK]

Configuring Envelope Settings Using the Control Panel

When printing on envelopes, load envelopes in bypass tray or Tray 1, and then follow the procedure below to specify envelope type and thickness.
Press the [Menu] key, and then select the setting items using the [ ] or [ ] key.
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2. Loading Paper
1. Select [Paper Input] Press [OK]
2. Select [Paper Size: (tray name)] Press [OK]
3. Select the envelope type Press [OK]
4. Select [Paper Type: (tray name)] Press [OK]
5. Select [Envelope] Press [OK]
6. Press [Escape]
7. Select [Maintenance] Press [OK]
8. Select [General Settings] Press [OK]
9. Select [Envelope Setting] Press [OK]
10. Select the source tray for which you want to change the paper thickness Press [OK]
11. Select the paper thickness Press [OK]
• For details about the envelope types that can be loaded in each tray, see page page 28 "Paper Size Specifications" and page 30 "Paper Type Specifications".
• For details about how to load envelopes, see page 42 "Loading Envelopes".
• Configure the paper settings appropriately using both the printer driver and the control panel. For details about paper settings using the printer driver, see "Printing on Envelopes", Operating Instructions.
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3. Troubleshooting

This chapter provides solutions to common problems and it also explains how to correct unwanted print results.

When a Panel Tone Beeps

The following table describes various beep patterns that the printer produces to alert users about printer conditions and the meaning of each beep pattern.
Beep pattern Meaning Causes
Single short beep Panel/screen input
accepted.
Two long beeps Printer has warmed up. When the power is turned on or the
Five long beeps repeated four times.
Five short beeps repeated five times.
• Beep alerts cannot be muted. If the printer's covers are opened and closed repeatedly within a short space of time during an alert indicating a paper jam or insufficient toner, a beep alert might continue, even after normal status has resumed.
Soft alert An error message appears on the
Strong alert The printer requires user attention
A control panel key was pressed.
printer exits Sleep mode, the printer has fully warmed up and is ready for use.
control panel if there is no tray for the selected paper size or the tray is empty.
because paper has jammed, the toner needs replenishing, or other problems have occurred.
• You can enable or disable beep alerts. For details, see "General Settings", Operating Instructions.
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3. Troubleshooting

When Checking the Indicator Lamps, Status Icons, and Messages on the Control Panel

Indicators

This section describes the indicators displayed when the printer requires the user to remove misfed paper, to add paper, or to perform other procedures.
Indicator Status
: Paper Misfeed indicator Appears when a paper misfeed occurs.
For details about removing jammed paper, see page 85 "Removing Jammed Paper".
: Load Paper indicator Appears when paper runs out.
For details about loading paper, see page 27 "Loading Paper".
: Add Toner indicator Appears when toner runs out.
For details about adding toner, see "Adding Toner (Print Cartridge)", Operating Instructions.
: Service Call indicator Appears when the printer is malfunctioning or requires
maintenance.
: Cover Open indicator Appears when one or more covers of the printer are open.
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If USB Connection Fails

Problem Causes Solutions
If USB Connection Fails
The printer is not automatically recognized.
Windows has already configured the USB settings.
The USB cable is not connected properly.
Check whether or not the computer has identified the printer as an unsupported device.
Disconnect the USB cable, turn off the printer, and then turn it on again. When the printer has fully booted up, reconnect the USB cable.
Open Windows' Device Manager, and then, under [Universal Serial Bus controllers], remove any conflicting devices. A [!] or [?] icon is displayed for conflicting devices. Take care not to accidentally remove required devices. For details, see Windows Help.
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3. Troubleshooting

When Messages Are Displayed

This section describes the main messages that appear on the display panel and printed error logs and reports. If other messages appear, follow their instructions.

Status Messages

Message Status
"Calibrating..." The printer is calibrating the color. Wait a while.
"Energy Saver Mode" The printer is in Energy Saver mode. Press any key to recover to the
normal mode.
"Hex Dump Mode" In Hex Dump mode, the printer receives data in a hexadecimal format.
Turn off the printer after printing, and then turn it on again.
"Job Suspended" All jobs are suspended. Turn off the printer, and turn it on again to
resume the jobs.
"Offline" The printer is offline and cannot print.
"Please wait..." This message may appear for a few seconds. It means the printer is
initializing, replenishing toner, or performing maintenance operations. Wait a while.
"Printing..." The printer is printing. Wait a while.
"Printing Suspended" Printing is suspended. To resume printing, press the [Suspend/Resume]
key.
"Ready" This is the default ready message. The printer is ready for use. No
action is required.
"Resetting Job" The printer is resetting the print job. Wait a while.
"Setting change..." The printer is applying the changes made to its settings. Wait a while.
"Updating Certificate..." The printer is updating the @Remote certificate. Turn the power off, and
then turn it on again.
"Waiting for print data..." The printer is waiting for the next data to print. Wait a while.
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Alert Messages (Displayed on the Control Panel)

Message Cause Solution
When Messages Are Displayed
" (A) Remove misfeed in Trays. Opn & cls Frt.Cov."
" (B) (C) Open Front Cover and remove the paper."
" (Y1) Remove misfeed in Tray 2. Opn & cls Frt. Cov."
" (Y2) Remove misfeed in Tray 3. Opn & cls Frt. Cov."
" (Y3) Remove misfeed in Tray 4. Opn & cls Frt. Cov."
Remove paper from the Tray 1 and then reload paper. Then open the front cover and then close it again, so the error message disappears.
Open the front cover and remove any jammed paper from the internal paper feed path.
Open Tray 2 and remove the jammed paper. To reset the error, open the front cover and then close it.
Open Tray 3 and remove the jammed paper. To reset the error, open the front cover and then close it.
Open Tray 4 and remove the jammed paper. To reset the error, open the front cover and then close it.
For details, see page 85 "Removing Jammed Paper".
For details, see page 85 "Removing Jammed Paper".
For details, see page 85 "Removing Jammed Paper".
For details, see page 85 "Removing Jammed Paper".
For details, see page 85 "Removing Jammed Paper".
" (Z) Open Frt. Cov and remove paper in Dup.Feed."
" Add toner. Replace Toner Cartridge."
" Toner is almost empty." The print cartridge is almost
" Waste Toner Bottle full" The waste toner bottle is full.
Open the front cover and remove any jammed paper from the internal paper feed path.
The toner has run out. Replace the print cartridge.
empty.
Replace the waste toner bottle.
For details, see page 85 "Removing Jammed Paper".
For details, see "Adding Toner (Print Cartridge)", Operating Instructions.
For details, see "Adding Toner (Print Cartridge)", Operating Instructions.
For details, see "Replacing Other Consumables", Operating Instructions.
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3. Troubleshooting
Message Cause Solution
"@Remote Cert. update failed"
"Cannot connect=>Comm.Serv. Check proxy user/ password."
"Change (Tray name) to the following settings:"
"Connect failed:WirelessCard Turn power off, check card."
"Duplex mode is in off position for (tray name)"
Updating the @Remote certificate failed.
The proxy user name or password is incorrect.
The size of the paper in the tray does not match the paper size specified in the printer driver.
The printer cannot detect the wireless LAN interface board.
The duplex mode for the indicated tray is not available.
Turn the printer off, and then turn it on again. If the problem persists, contact your sales or service representative.
Check the proxy server settings, and then change the user name and/or password if they are incorrect.
Select a tray containing paper that is the same size as the specified paper size.
Check that the board is supported or installed correctly.
You can use one-sided printing only. Press [Change] to change the tray's settings, press [JobReset] to reset the job, or press [Form Feed] to force printing.
54
"Ethernet Board Error" An error on the Ethernet is
detected.
Turn the printer off, and then turn it on again. If the problem persists, contact your sales or service representative.
"Independent-supply toner" Independent-supply toner is set. Use the toner recommended for
this printer.
"Load paper in (tray name)" There is no paper in the specified
tray.
Load the specified paper in the tray, press [JobReset] to reset the job.
"Parallel I/F Error" The printer's self-diagnostic test
failed due to a loopback error.
Replace the IEEE 1284 board that caused the error.
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When Messages Are Displayed
Message Cause Solution
"Printer Font Error." There are problems with the
printer's font file.
"Problem with Hard Disk Please call service."
"Problem:Wireless card Please call service."
The printer cannot detect the hard disk.
The printer cannot detect a wireless LAN interface board.
"Repl Rqrd Soon:FusingUnit" You will need to replace the
fusing unit soon.
"Repl Rqrd Soon:IntTrans" You will need to replace the
transfer unit soon.
Turn the printer off, and then turn it on again.
If the problem persists, contact your sales or service representative.
Check that the hard disk installed correctly. If the problem persists, contact your sales or service representative.
Check that the wireless LAN interface board installed correctly. If the problem persists, contact your sales or service representative.
Contact your sales or service representative to obtain a new unit.
Contact your sales or service representative to obtain a new unit.
"Repl Rqrd Soon:PCU:Black"
"Repl Rqrd Soon:PCU:Color"
You will need to replace the black drum unit soon.
You will need to replace the color drum unit soon.
"Replacmnt Requrd:IntTrans" You need to replace the transfer
unit.
"Replcmnt Rqrd:Fusing Unit" You need to replace the fusing
unit.
Contact your sales or service representative to obtain a new unit.
Contact your sales or service representative to obtain a new unit.
For details, see "Replacing Other Consumables", Operating Instructions.
For details, see "Replacing Other Consumables", Operating Instructions.
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Page 58
3. Troubleshooting
Message Cause Solution
"Rplcmnt Requird:PCU:Black"
"Rplcmnt Requird:PCU:Color"
"SD Card authenticatn.failed Error recurs, call service."
"Set the Drum Unit correctly."
"Set the Fusing Unit correctly."
You need to replace the black drum unit.
You need to replace the color drum units.
Authentication from the SD card failed.
The drum unit may not be installed correctly.
The fusing unit may have not been installed correctly.
For details, see "Replacing Other Consumables", Operating Instructions.
For details, see "Replacing Other Consumables", Operating Instructions.
Turn the printer off, and then turn it on again. If the problem persists, contact your sales or service representative.
Turn the printer off, and then install the drum unit again.
Turn the printer off, and then install the fusing unit again.
If the message continues to appear after the unit is installed again, contact your sales or service representative.
56
"Set the Intermediate Transfer Unit correctly."
"Set the Toner Cartridge correctly."
"Set Waste Toner Bottle correctly."
The transfer unit may not be installed correctly.
The print cartridge may have not been installed correctly.
The waste toner bottle may not be installed correctly.
Turn the printer off and re-install the transfer unit.
Turn the printer off, and install the print cartridge again.
Turn the printer off and re-install the waste toner bottle, and then close the left cover.
"Standard Tray is full.
The standard tray is full. Remove the paper.
Remove the paper."
"Supply order has failed." The automatic supply order failed. The message indicates the printer
tried to order the supplies.
"USB has a problem. Please call service."
The printer has detected a USB board failure.
Turn the printer off, and then turn it on again. If the problem persists, contact your sales or service representative.
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When Messages Are Displayed

Alert Messages (Printed on Error Logs and Reports)

This section describes likely causes of and possible solutions for the error messages that are printed on the error logs or reports.
Message Cause Solution
"86: Error" Parameters of the control code
are invalid.
"91: Error" Printing was canceled by the
auto job cancel function due to a command error.
"92: Error" Printing was canceled because
the [Job Reset] key or the [Suspend/Resume] key was pressed on the printer's control panel.
"Address book is in use." The printer currently cannot
perform authentication because the Address Book is being used by another function.
"Auto-user prog. failed." Automatic registration of
information for LDAP Authentication or Windows Authentication failed because the Address Book is full.
Check the print settings.
Check that the data is valid.
Perform the print operation again as necessary.
Wait a while, and then retry the operation.
For details about the automatic registration of user information, see Security Guide.
"Cannot print." You have no privileges to print
the PDF file you want to print.
"Classification Code Error" The classification code is not
specified with the printer driver.
"Collate cancelled." Collate was canceled. Reduce the number of pages to
Contact the owner of the document.
Select [Optional] for the classification code. For details about how to specify classification code settings, see "Registering Classification Codes", Operating Instructions.
be printed.
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3. Troubleshooting
Message Cause Solution
"Collate: Page max." The amount of free memory is
insufficient to perform collating.
"Command Error." An RPCS command error
occurred.
Reduce the number of pages to be printed.
Check that the communication between a device and the printer is working correctly.
"Compressed Data Error" The printer detected corrupt
compressed data.
Check that the program you used to compress the data is functioning correctly.
"Duplex cancelled." Duplex printing was canceled. Change the setting for "Duplex
Tray" in [Paper Input] to enable duplex printing for the paper tray.
"Error occured. Prntd/Cncld." An error occurred during
Check the print settings.
printing, but it was ignored.
"Excd Prt Vol Use max count." Printing was canceled because
Contact your user administrator. the print maximum number was reached.
"Excd Prt Vol Use max count." Maximum number of user codes
Delete unnecessary user codes. that can be registered has been reached.
58
"Exceeded max. No. of files." While printing a Sample Print,
Locked Print, Hold Print, or Stored Print file, the maximum file capacity was exceeded.
"Exceeded max. No. of pages." While printing a Sample Print,
Locked Print, Hold Print, or Stored Print file, the maximum page capacity was exceeded.
"File System Error." PDF direct printing could not be
performed because the file system could not be obtained.
Delete unneeded files stored in
the printer.
• Delete unneeded files stored in the printer.
• Reduce the number of pages to print.
Turn the printer off, and then turn it on again. If the message appears again, contact your service representative.
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When Messages Are Displayed
Message Cause Solution
"File System Full." The PDF file cannot be printed
because the capacity of the file system is full.
"Function use denied." The print job was cancelled
because of one of the following:
• The user does not have privileges to print.
• No privileges to print are assigned to the entered user name or user code, or a wrong password was specified for the user name.
"HDD is full." The hard disk became full while
printing a Sample Print, Locked Print, Hold Print, or Stored Print file. Delete unnecessary files stored in the printer.
Delete all unnecessary files from the hard disk, or decrease the file size sent to the printer.
Enter the user name or user code with privileges to print, or enter the correct password for the user name.
Reduce the data size of the Sample Print, Locked Print, Hold Print, or Stored Print file.
When printing with the PostScript 3 printer driver, the hard disk capacity for fonts and forms has been exceeded. Delete unnecessary forms or fonts registered to the printer.
"HDD not installed." The printer received a stored
job file but no hard disk is installed.
"I/O buffer overflow." An input buffer overflow
occurred.
Install a hard disk.
• Select [Font Priority] for [Memory Usage] in [System].
• In [I/O Buffer] under the [Host Interface] menu, set the maximum buffer size to a larger value.
• Reduce the number of files being sent to the printer.
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3. Troubleshooting
Message Cause Solution
"Insufficient Memory." A memory allocation error
occurred.
"Memory Retrieval Error." A memory allocation error
occurred.
PCL 6:
Select a lower resolution on the printer driver. For details about how to change the resolution setting, see the printer driver Help. On the printer driver's [Detailed Settings] tab, click [Print Quality] in "Menu:", and then select [Raster] in the "Vector/Raster:" list. In some cases, it will take a long time to complete a print job.
PCL 5c, PostScript 3:
Select a lower resolution on the printer driver. For details about how to change the resolution setting, see the printer driver Help.
Turn off the printer, and then turn it on again. If the message appears again, contact your service representative.
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"No response from server." A timeout occurred while the
printer was connecting to the server for LDAP Authentication or Windows Authentication.
"Paper Size Error" Printing was canceled because
the specified paper size cannot be fed from the tray.
"Paper Type Error" The printer does not recognize
the paper type specified using the printer driver.
Check the status of the server.
Check the available paper size.
Check that the printer is connected to the network correctly and bidirectional communication is enabled. If the problem persists, check the user paper type settings of the printer.
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When Messages Are Displayed
Message Cause Solution
"Password mismatch." A wrong password was entered
Check the password. when an encrypted PDF file was printed.
"PDF File Error." A syntax error, etc., occurred. Check that the PDF file is valid.
"Print overrun." Printing images was aborted. Select a lower resolution on the
printer driver. For details about
how to change the resolution
setting, see the printer driver
Help.
"Receiving data failed." Data reception was aborted. Resend the data.
"Sending data failed." The printer received a command
to stop a transmission from the
Check that the computer is
working correctly. printer driver.
"User auth. already exists." The same account name is
Contact your user administrator. already used in the newly selected domain or server in an environment using LDAP Authentication.
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3. Troubleshooting

When You Cannot Print

Problem Cause Solution
Printing does not start. The power is off. For details about how to turn on
the main power switch, see
page 17 "Turning On/Off the
Power".
Printing does not start. The cause is displayed on the
screen of the control panel.
Printing does not start. The interface cable is not
connected correctly.
Printing does not start. The correct interface cable is
not being used.
Printing does not start. The interface cable was
connected after the printer was switched on.
Check the error message or
warning status on the display
panel, and then take the
required action. For details
about solutions, see page 52
"When Messages Are
Displayed".
For details about how to
connect interface cables
correctly, see "Connecting the
Printer", Operating Instructions.
The type of interface cable to
use depends on the computer.
Be sure to use the correct one. If
the cable is damaged or worn,
replace it. For details about
interface cable, see
"Connecting the Printer",
Operating Instructions.
Connect the interface cable
before turning on the main
power switch.
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When You Cannot Print
Problem Cause Solution
Printing does not start. If the printer is using wireless
LAN, failure to print might result from a weak wireless signal.
Printing does not start. If the printer is using wireless
LAN, when there is a microwave oven, mobile phone, industrial machine, scientific instrument, or medical instrument which uses the same frequency range near the device, radio waves may be interfering with the wireless LAN's communication.
Check the radio signal status of
the wireless LAN in [System
Settings]. If the signal quality is
not satisfactory, move the
printer to a location where
radio waves can pass or
remove objects that might cause
interference.
You can check the signal status
only when wireless LAN is used
in infrastructure mode. For
details about the radio signal
status of the wireless LAN, see
"Host Interface", Operating
Instructions.
Turn off the microwave oven,
mobile phone, industrial
machine, scientific instrument, or
medical instrument which uses
the same frequency range and
then try printing again. If
printing is successful, move the
device to a location where it
does not interfere.
Printing does not start. If the printer is using wireless
LAN, SSID settings may be incorrect.
Check that the SSID is correctly
set using the printer's display
panel. For details about SSID
Setting, see "Connecting to the
Wireless LAN Interface",
Operating Instructions.
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3. Troubleshooting
Problem Cause Solution
Printing does not start. If the printer is using wireless
LAN, the receiver's MAC address may be preventing communication with the access point.
Printing does not start. The Login User Name, Login
Password, or Driver Encryption Key is incorrect.
Printing does not start. Advanced encryption has been
set using the Extended Security function.
[List / Test Print] is disabled. A mechanical error might have
occurred.
Check the access point settings
when using the infrastructure
mode. Depending on the access
point, client access may be
filtered by MAC address. Also,
check that there are no
transmission problems between
the access point and wired
clients, and between the access
point and wireless clients.
Check the Login User Name,
Login Password, and Driver
Encryption Key.
Check the settings of the
Extended Security function. For
details about Extended Security
function settings, see Security
Guide.
Contact your service
representative.
Printing does not start when using the extended wireless
The correct Communication Mode is not set.
LAN in Ad-hoc Mode.
If printing does not start, contact your service representative.
64
• Turn the main power switch off and then back on again. For details about how to turn on/off the main power switch, see page 17 "Turning On/Off the Power".
• Change [Communication Mode] in [System Settings] to [802.11 Ad-hoc Mode], and then select [Off] for [Security Method]. For details about Communication Mode, see "Host Interface", Operating Instructions.
Page 67
When You Cannot Print

When the Data In Indicator Does Not Light Up or Flash

When the Data In indicator does not light up or flash after a print job starts, data is not being sent to the printer.
When the printer is connected to the computer using the interface cable
Check that the print port setting is correct. When connecting the printer to the computer using a parallel interface, connect using LPT1 or LPT2.
1. Open the printer properties dialog box, and then click the [Ports] tab.
For details about displaying the printer properties dialog box, see "Displaying the Printer Driver Properties with Windows", Operating Instructions.
2. In the [Print to the following port(s)] list, check that the correct port is selected.
Network connection
For details about the network connection, contact your administrator.
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3. Troubleshooting

Other Printing Problems

This section describes likely causes of and possible solutions for problems that can occur when a print job is performed from a computer.

When You Cannot Print Properly

Problem Cause Solution
The printed image is smudged. Settings for thick paper have not
been configured when printing on thick paper in the bypass tray.
Printed images contain blots or are patchy.
The paper is damp. Use paper that has been stored
PCL 5c:
On the printer driver's [Paper] tab, select [Bypass Tray] in the "Input Tray:" list. Then in the "Type:" list, select a proper paper type.
PCL 6/PostScript 3:
On the printer driver's [Detailed Settings] tab, click [Paper] in "Menu:", and then select [Bypass Tray] in the "Input Tray:" list. Then in the "Paper Type:" list, select a proper paper type.
in the recommended temperature and humidity conditions. For details about the proper way to store paper, see page 32 "Paper Precautions".
66
Printed images contain blots or are patchy.
The printer is not on a level surface.
The printer must be placed on a stable and level surface. Check the printer environment and select an appropriate location. For details about the printer's environment, see "Install
Location", Operating
Instructions.
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Other Printing Problems
Problem Cause Solution
Printed images contain blots or are patchy.
The printed image is faded over the entire page.
The printed image is faded over the entire page.
The printed image is faded over the entire page.
The paper is creased, curled, or has blemishes.
Smooth out the wrinkles or replace the paper. For details about paper, see page 32 "Paper Precautions".
The paper is damp. Use paper that has been stored
in the recommended temperature and humidity conditions. For details about the proper way to store paper, see page 32 "Paper Precautions".
The paper is unsuitable. Printing on coarse or treated paper might result in faint print image.
Use recommended paper. For details about recommended paper, see page 28 "Paper Size Specifications" and page 30 "Paper Type Specifications".
If [On] is selected in the "Toner Saving:" list in the printer driver settings, the entire page will be faded when printed.
PCL 6/PostScript 3:
On the printer driver's [Detailed Settings] tab, click [Print Quality] in "Menu:", and then select [Off] in the "Toner Saving".
Images smudge when rubbed. (Toner is not fixed.)
The specified paper type and the paper that is actually loaded might be different. For example, thick paper might be loaded but not specified as the paper type.
PCL 5c:
On the printer driver's [Paper] tab, select a proper paper type in the [Type:] box.
PCL 6/PostScript 3:
On the printer driver's [Detailed Settings] tab, click [Paper] in "Menu:", and then select a proper paper type in the "Paper Type:" list.
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3. Troubleshooting
Problem Cause Solution
The printed image is different from the image on the computer's display.
The image is too dark or too light.
The image is too dark or too light.
Printing will be performed by the printer's graphic processing function.
The paper type settings are not configured correctly.
The paper is loaded reverse side up. Printing on non-print surfaces reduces print quality and can damage the printer's internal components.
Image is dirty. Use of non-recommended toner
can result in a loss of print quality and other problems.
PCL 6:
On the printer driver's [Detailed Settings] tab, click [Print Quality] in "Menu:", and then select [Raster] in the "Vector/ Raster:" list.
Check that the paper loaded on the paper tray or bypass tray matches the paper type set on the display panel. For details about paper type settings, see page 46 "Paper Settings".
Before printing on special paper, check its surface carefully. For details about special paper, see page 32 "Paper Precautions".
Use genuine manufacturer toner. Contact your service representative.
68
Printed graphics do not match graphics on the screen.
Print result differs from the display.
If the printer driver is configured to use the graphics command, the graphics command from the printer is used to print.
A non-Windows operating system is being used.
If you want to print accurately, set the printer driver to print without using the graphics command. For details about settings for printer driver, see the printer driver Help.
Check that the application supports the printer driver.
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Other Printing Problems
Problem Cause Solution
Print result differs from the display.
Print result differs from the display.
Characters differ from the display.
The printer is not selected for printing.
Use the printer driver of the printer and check that the printer is the specified printer. For details about how to open the printer driver settings screen, see
"Displaying the Printing Preferences dialog box from the [Start] menu", Operating Instructions.
Data transmission failed or was canceled during printing.
Check whether there is failed or canceled data remaining. For details about how to identify the cause of the error, see "Checking Error Logs", Operating Instructions.
The loaded paper is unsuitable. Printing on recommended paper
produces better resolution. For details about recommended paper, see page 28 "Paper Size Specifications" and page 30 "Paper Type Specifications".
Image position differs from the display.
The page layout settings are not configured correctly.
Check the page layout settings configured using the application. For details about page layout settings, see the application's Help.
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3. Troubleshooting
Problem Cause Solution
Image position differs from the display.
Lines of garbled or unwanted alphanumeric characters appear.
Images are cut off, or excess is printed.
The page layout settings are not configured correctly.
An incorrect printer language might have been selected.
You may be using paper smaller than the size selected in the application.
PCL 5c:
On the printer driver's [Paper] tab, select [Print On] box, and then select the desired size.
PCL 6 / PostScript 3:
On the printer driver's [Detailed Settings] tab, click [Basic] in "Menu:", and then select the desired size in the "Print On:" list.
Select the correct printer driver, and then print the file again.
Use the same size paper as that selected in the application. If you cannot load paper of the correct size, use the reduction function to reduce the image, and then print. For details about the reduction function, see the printer driver Help.
70
Photo images are grainy. Some applications print at a
lower resolution.
A solid line is printed as a
Dither patterns do not match. PostScript 3:
dashed line or appears blurred.
Use the application's or printer driver's settings to specify a higher resolution. For details about printer driver's settings, see the printer driver Help.
Change the dithering settings on the printer driver. For details about the dithering settings, see the printer driver Help.
Page 73
Other Printing Problems
Problem Cause Solution
Fine lines are fuzzy with inconsistent thickness or color, or do not appear.
Images appear only partially colored.
When printing is performed using the USB device server, a print job cannot be completed properly.
Super fine lines have been specified in the application, or a color that is too light has been specified for the lines.
PostScript 3:
Change the dithering settings on the printer driver. For details about the dithering settings, see the printer driver Help.
If the problem continues after you change the dithering settings, use the settings of the application in which the image was created to change the color and thickness of the lines.
The paper is damp. Use paper that has been stored
in the recommended temperature and humidity conditions. For details about the proper way to store paper, see page 32 "Paper Precautions".
Even if the USB device server has received the data successfully, the printer cannot
Specify a longer period for [I/O Timeout] using the printer's
control panel. complete the print job properly because the timeout period set on the printer is too short.
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3. Troubleshooting

Paper Misfeeds Occur Frequently

Problem Cause Solution
Paper is not fed from the selected tray.
Images are printed at a slant. The tray's side fences might not
Images are printed at a slant. The paper is feeding in at a
When you are using Windows, printer driver settings override those settings using the display panel.
be locked.
slant.
PCL 5c:
On the printer driver's [Paper]
tab, select the desired input tray
in the "Input Tray:" list.
PCL 6/PostScript 3:
On the printer driver's [Detailed
Settings] tab, click [Paper] in
"Menu:", and then select the
desired input tray in the "Input
Tray:" list.
Check that the side fences are
locked. For details about how to
set the side fences, see page 35
"Loading Paper into Paper
Trays" or page 38 "Loading
Paper into the Bypass Tray".
Load the paper correctly. For
details about loading paper,
see page 35 "Loading Paper
into Paper Trays" or page 38
"Loading Paper into the Bypass
Tray".
72
Misfeeds occur frequently. The number of sheets loaded
exceeds the capacity of the printer.
Misfeeds occur frequently. The paper tray's side fences are
set too tightly.
Load paper only as high as the
upper limit markings on the side
fences of the paper tray, or the
markings on the paper guides of
the bypass tray.
Push the side fences lightly, and
then reset them.
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Other Printing Problems
Problem Cause Solution
Misfeeds occur frequently. The paper is damp. Use paper that has been stored
in the recommended
temperature and humidity
conditions. For details about the
proper way to store paper, see
page 32 "Paper Precautions".
Misfeeds occur frequently. The paper is too thick or too
thin.
Misfeeds occur frequently. The paper is wrinkled or has
been folded/creased.
Use recommended paper. For
details about recommended
paper, see page 28 "Paper
Size Specifications" and
page 30 "Paper Type
Specifications".
• Use recommended paper. For details about recommended paper, see page 28 "Paper Size Specifications" and page 30 "Paper Type Specifications".
• Use paper that has been stored in the recommended temperature and humidity conditions. For details about the proper way to store paper, see page 32 "Paper Precautions".
Misfeeds occur frequently. Printed paper is being used. Do not load sheets that have
already been copied or printed by another printer.
Misfeeds occur frequently. Sheets are sticking together. Fan the sheets thoroughly
before loading them. Alternatively, feed the sheets into the printer one at a time.
Sheets are feeding in together, resulting in jams.
Sheets are sticking together. Fan the sheets thoroughly
before loading them. Alternatively, feed the sheets into the printer one at a time.
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3. Troubleshooting
Problem Cause Solution
Printed paper becomes creased.
The paper is damp. Use paper that has been stored
in the recommended temperature and humidity conditions. For details about the proper way to store paper, see page 32 "Paper Precautions".
Printed paper becomes creased.
The paper is too thin. Use recommended paper. For
details about recommended paper, see page 28 "Paper Size Specifications" and page 30 "Paper Type Specifications".
Edges of sheets are creased. The paper is damp. Use paper that has been stored
in the recommended temperature and humidity conditions. For details about the proper way to store paper, see page 32 "Paper Precautions".
Edges of sheets are creased. You are using non-
recommended paper.
Use recommended paper. For details about recommended paper, see page 28 "Paper Size Specifications" and page 30 "Paper Type Specifications".
74
Duplex printing is malfunctioning.
The image on the back side of duplex printing has mottled blank patches or is smudged.
You have selected a paper tray that is not set for duplex print.
Missing patches and smudges are caused by moisture leaking from the paper.
Change the setting to enable duplex printing for the paper tray.
• Do not install the printer in areas that are susceptible to low temperature.
• Use paper that has been stored in the recommended temperature and humidity conditions. For details about the proper way to store paper, see page 32 "Paper Precautions".
Page 77
Other Printing Problems
Problem Cause Solution
White stripes appear on the OHP.

Additional Troubleshooting

Problem Causes Solutions
It takes a long time to complete a print job.
Fragments of paper are stuck to the OHP.
Photographs and other data intensive pages take a long time for the printer to process, so simply wait when printing such data.
Use a dry cloth to wipe any paper fragments off the back of the OHP.
If the Data In indicator is flashing, data has been received by the printer. Wait for a moment.
Changing the following settings with the printer driver may help speed up printing:
• Select [Speed] in "Print Priority" list.
• Select a lower resolution.
• For details about how to change the settings, see the printer driver Help.
Images are printed in the wrong orientation.
Optional components connected to the printer are not recognized.
The feed orientation you selected and the feed orientation selected in the printer driver's option setup might not be the same.
Bidirectional communication is not working.
Set the printer's feed orientation and the printer driver's feed orientation accordingly. For details about settings for printer driver, see the printer driver Help.
Set up optional devices on the properties of the printer. For details about how to set up optional devices, see the printer driver Help.
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3. Troubleshooting
Problem Causes Solutions
Combined printing, booklet printing, or Auto Reduce/ Enlarge printing does not come out as expected.
Some types of data, such as graphics data or data from certain applications, do not print.
The application or printer driver settings are not configured correctly.
The printer driver settings are not configured correctly.
Make sure the application's paper size and orientation settings match those of the printer driver. If a different paper size and orientation are set, select the same size and orientation.
PCL 5c:
On the printer driver's [Print Quality] tab, select [600 dpi] in the "Resolution" area.
PCL 6:
• On the printer driver's [Detailed Settings] tab, click [Print Quality] in "Menu:", and then select [Quality] in the "Print Priority:" list.
• On the printer driver's [Detailed Settings] tab, click [Print Quality] in "Menu:", and then select [Raster] in the "Vector/ Raster:" list.
76
PostScript 3:
On the printer driver's [Detailed Settings] tab, click [Print Quality] in "Menu:", and then select [Photographic] in the "Dithering:" list.
For details about the printer driver settings, see the printer driver Help.
Page 79
Other Printing Problems
Problem Causes Solutions
Some characters are not printed or appear strange.
The printer driver settings are not configured correctly.
PCL 5c:
On the printer driver's [Print Quality] tab, select [600 dpi] in the "Resolution" area.
PCL 6:
• On the printer driver's [Detailed Settings] tab, click [Print Quality] in "Menu:", and then select [Quality] in the "Print Priority:" list.
• On the printer driver's [Detailed Settings] tab, click [Print Quality] in "Menu:", and then select [Raster] in the "Vector/ Raster:" list.
PostScript 3:
On the printer driver's [Detailed Settings] tab, click [Print Quality] in "Menu:", and then select [Text] in the "Dithering:" list.
Print speed or application relinquishing speed is slow.
The printer driver settings are not configured correctly.
For details about the printer driver settings, see the printer driver Help.
PCL 6:
On the printer driver's [Detailed Settings] tab, click [Print Quality] in "Menu:", and then select [Speed] in the "Print Priority:" list.
For details about the printer driver settings, see the printer driver Help.
Quit any other applications.
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3. Troubleshooting
Problem Causes Solutions
Print ends mid-job. An error might have occurred. Check the printer's display
panel to see if an error has occurred.
A print instruction was issued from the computer, but printing did not start.
Color originals are printed in black and white.
PDF files do not print out/ cannot perform PDF direct print.
PDF files do not print out/ cannot perform PDF direct print.
PDF direct print produces strange or malformed characters.
"Resetting job..." appears and printing is suspended.
User Authentication may have been set.
For details about User Authentication, see Security Guide.
No color print settings are configured on the printer driver.
Change the "Color/Black and White:" setting on the printer driver. For details about how to change the "Color/ Black and White:" setting, see the printer driver Help.
PDF files are password­protected.
To print password-protected PDF files, enter the password in [PDF Menu].
PDF files cannot be printed if they are print-disabled in PDF
Change the PDF file security setting.
file security setting.
Fonts were not embedded. Embed fonts in the PDF file you
want to print, and then print.
Memory is insufficient. In [System], select [Memory
Usage] to [Font Priority].
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Printing via wireless LAN is slow.
The number of jobs exceeds the capacity of the printer.
Reduce the number of jobs.
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Other Printing Problems
Problem Causes Solutions
Printing via wireless LAN is slow.
• A communication error might have occurred.
• Interference from other wireless LAN devices can reduce the communication speed
If the printer is using a wireless LAN, radio waves may be interfering with the wireless communication. This may occur if there is a microwave oven, cordless telephone, industrial printer, scientific instrument, or medical instrument using the same frequency range near the device.
• Move the printer farther away from the wireless LAN device.
• If there are active wireless LAN devices nearby, move the printer or disable those devices.
Turn off other printers or instruments that use the same frequency range, and then try printing again. If printing is successful, move the devices to a location where they do not interfere with the printer.

The Printed Image is Different from the Image on the Computer

Problem Solutions
The printed image is different from the image on the computer's display.
Images are cut off, or excess pages are printed.
When you use some functions, such as enlargement or reduction, the layout of the image might be different from that displayed on the computer display.
If you are using paper smaller than the paper size selected in the application, use the same size paper with that selected in the application. If you cannot load paper of the correct size, use the reduction function to reduce the image, and then print.
For details, see the printer driver's Help.
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3. Troubleshooting
Problem Solutions
PDF Direct Print is not executed (PDF file is not printed).
As a result of printing using PDF Direct Printing, characters are missing or misshapen.
The paper size appears on the control panel and printing is not performed with PDF Direct Print.
You must install an optional hard disk or set the value of [RAM Disk] in the System Menu to 2 MB or higher.
For details about [RAM Disk], see "System", Operating Instructions.
When printing a PDF using a password, set the password of the PDF file using the [Change PDF Password] menu in [PDF Menu] or Web Image Monitor. For details about [Change PDF Password], see "PDF Menu", Operating Instructions.
For details about Web Image Monitor, see Web Image Monitor Help.
• PDF files not allowed to be printed by the PDF file security setting cannot be printed.
• Highly compressed PDFs cannot be printed using PDF Direct Print. Open the relevant application and print the PDF file using the printer driver. Set the file format to standard PDF.
Before printing, embed the font in the PDF file to be printed.
When PDF Direct Print is used, printout requires paper set within the PDF file. When a message indicating a paper size appears, either place the indicated size in the paper tray or perform Form Feed.
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The printer takes a long time to start printing.
Also, if [Sub Paper Size] in the [System] menu is set to [Auto], printing is performed assuming Letter size and A4 size to be the same size. For example, when a PDF file set to A4 size paper is printed using PDF Direct Print and Letter size paper is loaded in the paper tray, or vice versa, the file will be printed out.
The printer accesses the USB interface when it receives a print job from the USB device server's network. In this case, it takes longer than usual to start a print job received from the printer's network.
If it takes too long to start printing, specify a shorter period for [I/O Timeout] using the printer's control panel.
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Problem Solutions
Other Printing Problems
The color of the printout is different from the color on the computer's display.
The color of the printout is different from the color specified.
The color changes significantly when adjusted with the printer driver.
• The colors created using color toner are different from the ones displayed on the display.
• If you select [On] for [Economy Color:] on the [Print Quality] menu in the printer driver's dialog box, the color gradation may appear differently.
For details, see the printer driver's Help.
• Turn the printer off, and then turn it on again. If the colors are different from what you expect, perform [Color Registration].
For details, see "Adjusting the Color Registration", Operating Instructions.
If a specific color is missing turn the printer off, wait a few moments, and then turn it on again. If this does not resolve the problem, contact your sales or service representative.
Do not make extreme settings for the color balance on the [Print Quality] menu under the [Detailed Settings] tab in the printer driver's dialog box.
Note that the sample image displayed in the printer driver is used only to show what processing will be performed, so it may not match the print results.
For details, see the printer driver's Help.
Color documents are printed in black and white.
• Color printing is not enabled for the printer.
For details, see the printer driver's Help.
• Some applications print color files in black and white.
Solid areas, lines, or text are shiny or glossy when created as a mixture of cyan, magenta,
• Select [K (Black)] for [Gray Reproduction:] in the printer driver's dialog box.
For details, see the printer driver's Help.
yellow.
Black gradation is not natural. • Select [CMY + K] for [Gray Reproduction:] in the printer
driver's dialog box.
For details, see the printer driver's Help.
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3. Troubleshooting
Problem Solutions
A color is missing or partially blurred.
• Paper is damp. Use paper that has been stored properly.
For details, see page 32 "Paper Precautions".
• A print cartridge is almost empty. When the "Toner is almost empty." message appears on the display panel. If the toner indicator on the initial screen seems empty, replace the print cartridge of the displayed color.
For details, see "Adding Toner (Print Cartridge)", Operating Instructions.
• Condensation may have collected. If there were sudden changes in temperature or humidity, restart the printer when it is acclimatized.

When Printer Is Not Functioning Properly

Problem Solutions
Paper is not fed from the selected tray.
When you are using a Windows operating system, the printer driver settings override those set using the control panel. Set the input tray you want using the printer driver.
82
For details, see the printer driver's Help.
Prints do not stack properly. • Paper is damp. Use paper that has been stored properly. See
page 32 "Paper Precautions".
• If printed sheets come out curled, use the standard tray extension. See page 8 "Guide to Components".
It takes too long to turn on the printer.
It takes too long to resume printing.
If the printer is turned off while accessing the hard disk (for example: during file deletion), the printer will require more time to power-up the next time it is turned on. To avoid this time delay, do not turn the printer off while it is in operation.
• The data is so large or complex that it takes time to process it. If Data In indicator is flashing, the data is being processed. Wait until it resumes.
• The printer was in the Energy Saver mode or the Sleep mode. To recover from these modes, the printer must warm up, and this takes time until printing starts. For details, see page 18 "Saving Energy".
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Problem Solutions
Other Printing Problems
It takes too long to complete the print job.
Attached options are not detected in the printer properties.
When printing combined prints or bound prints.
An empty tray is selected by Auto Tray Select, and the document is not printed due to out of paper error.
• Photographs and other data-intensive pages take a long time for the printer to process, so wait when printing such data. Changing the settings with printer driver may help to speed up printing. For details, see the printer driver's Help.
• The data is so large or complex that it takes time for the printer to process it. If Data In indicator is flashing, the data is being processed. Wait until it resumes.
• If "Waiting for print data..." appears on the display, the printer is now warming up. Wait for a while. The printer is adjusting the color registration. Wait for a while.
The computer and printer are not in bidirectional communication. You must configure attached options in the printer properties. For details, see the printer driver's Help.
Check that the paper size and direction set in the printer driver are the same as those set in the application.
If the settings are not the same, change the settings of the printer driver.
If a paper tray is opened and closed while the printer is in Energy Saver mode, the printer will initialize the tray upon recovery, but the tray will not be selectable by Auto Tray Select.
To print from a paper tray that you opened and closed while the printer was in Energy Saver mode, you must manually specify the tray as the source paper tray before printing. When the printer recovers from Energy Saver mode and completes initialization, it will then print the document from the tray you have specified.
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3. Troubleshooting

When PictBridge Printing Does Not Work

Problem Causes Solutions
PictBridge is not available. There is a problem with the
USB connection or the PictBridge settings.
When two or more digital cameras are connected, the second and subsequent cameras are not recognized.
Printing is disabled. The number of originals
You have connected multiple digital cameras.
exceeds the maximum number of pages that can be printed at a time.
Use the following procedure to check the connection and settings:
1. Disconnect, and then reconnect the USB cable.
2. Check that the PictBridge settings are enabled.
3. Disconnect the USB cable, and then turn off the printer. Turn the printer back on. When the printer has fully booted up, reconnect the USB cable.
Connect only one digital camera. Do not connect multiple cameras.
The maximum specifiable print quantity at a time is 999. Respecify the quantity to 999 or less, and then retry printing.
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Printing is disabled. There is no paper of the
specified size remaining.
Printing is disabled. The paper size setting for this
tray cannot be printed on the printer.
There is no paper of the specified size remaining.
If you have to use paper that is not of the specified size, perform Form Feed. To cancel printing, perform Job Cancel.
Select the paper size setting that can be printed on the printer.
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DJF126
DJF127
DJF128
DJF129

Removing Jammed Paper

Removing Jammed Paper
An error message appears if a paper misfeed occurs. The error message indicates where the misfeed occurs.
Check the location and remove the paper.
• Some of this machine's internal components get very hot. For this reason, take care when removing misfed paper. Not doing so could result in burns.
• When removing jammed paper, make sure not to trap or injure your fingers.
• Some of this machine's components get damaged on contact. Do not touch the sensors, connectors, LEDs, or other fragile parts that are shown in this manual when removing jammed paper. Otherwise, a malfunction might occur.
Location of Connectors
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DJF133
DJF134
DJF227
3. Troubleshooting
• To prevent misfeeds, do not leave any torn scraps of paper inside the printer.
• Contact your service representative if misfeeds occur frequently.
• If the error message remains displayed even after you remove misfed paper, open and close the front cover.

Paper Misfeed Message (A)

The paper misfeed message " (A)" appears when a paper misfeed occurs in the standard paper feed tray.
1. Pull out the paper tray, and then carefully remove any misfed paper.
2. Push in the paper tray. Make sure the tray is securely inserted to avoid paper jams.
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DJF228
DJF228
Removing Jammed Paper
3. Carefully open the printer's front cover by pulling the left and right side levers.
4. Carefully close the front cover.
• When closing the front cover, push the upper side of the cover firmly. After closing the cover, check that the error has cleared.

Paper Misfeed Message (B) (C)

The paper misfeed message " (B) (C)" appears when a paper misfeed occurs in the internal paper feed path.
• Forcefully removing misfed paper may cause paper to tear and leave scraps of paper in the printer.
• Remove the paper from the bypass tray before opening the front cover.
• If a misfeed occurs when using the bypass tray, open the front cover, and then remove the misfed paper.
• The inside of this printer becomes very hot. Before removing paper around the fusing unit, wait until the temperature of the covers inside the fusing unit and paper transfer unit cools down.
1. Carefully open the printer's front cover by pulling the left and right side levers.
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BYK085
DJF229
DJF230
3. Troubleshooting
2. Remove misfed paper slowly.
If you cannot find the misfed paper, look inside the printer.
3. If a misfeed occurs in the output area of the fusing unit, open the output cover by pulling
back the levers marked "C" (left and right on the fusing unit's upper side).
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4. Remove misfed paper slowly.
DJF231
DJF232
5. Close the output cover of the fusing unit.
Removing Jammed Paper
6. Carefully close the front cover.
• When closing the front cover, push the upper side of the cover firmly. After closing the cover, check that the error has cleared.

Paper Misfeed Message (Y1), (Y2) or (Y3)

The following messages are displayed according to the tray where the paper is jammed:
• " (Y1)": Tray 2
• " (Y2)": Tray 3
• " (Y3)": Tray 4
• Forcefully removing misfed paper may cause paper to tear and leave scraps of paper in the printer. This might cause a misfeed and damage the printer.
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DJF233
DJF234
DJF228
3. Troubleshooting
1. Pull out the optional paper tray until it stops, and then remove the jammed paper.
2. Carefully slide the tray back into the optional paper feed until it stops.
90
3. Carefully open the printer's front cover by pulling the left and right side levers.
4. Carefully close the front cover.
• If a paper jam occurs in one of the optional paper feed trays, pull out all the paper trays above the tray in which the jam occurred, and then remove any jammed or partially fed sheets. If you cannot pull a tray fully out, jammed sheets are the most likely cause. To pull a stuck tray fully out, use moderate force.
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DJF228
DJF235
DJF236
Removing Jammed Paper
• When closing the front cover, push the upper side of the cover firmly. After closing the cover, check that the error has cleared.

Paper Misfeed Message (Z)

The paper misfeed message " (Z)" appears when a paper misfeed occurs inside the duplex unit.
1. Carefully open the printer's front cover by pulling the left and right side levers.
2. Tilt the duplex unit backward by carefully raising its front end.
3. Carefully remove misfed paper.
4. Carefully close the front cover.
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3. Troubleshooting
• When closing the front cover, push the upper side of the cover firmly. After closing the cover, check that the error has cleared.
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Trademarks

Trademarks
Adobe, Acrobat, PostScript, PostScript 3, and Reader are either registered trademarks or trademarks of Adobe Systems Incorporated in the United States and/or other countries.
Firefox® is a registered trademark of the Mozilla Foundation.
Java is a registered trademark of Oracle and/or its affiliates.
Microsoft®, Windows®, Windows Server®, Windows Vista®, and Internet Explorer® are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries.
OpenLDAP is a registered trademark of the OpenLDAP Foundation.
PCL® is a registered trademark of Hewlett-Packard Company.
PictBridge is a trademark.
The proper name of Internet Explorer 6 is Microsoft® Internet Explorer® 6.
The proper name of Internet Explorer 8 is Windows® Internet Explorer® 8.
The proper names of the Windows operating systems are as follows:
• The product names of Windows Vista are as follows:
Microsoft® Windows Vista® Ultimate
Microsoft® Windows Vista® Business
Microsoft® Windows Vista® Home Premium
Microsoft® Windows Vista® Home Basic
Microsoft® Windows Vista® Enterprise
• The product names of Windows 7 are as follows:
Microsoft® Windows® 7 Home Premium
Microsoft® Windows® 7 Professional
Microsoft® Windows® 7 Ultimate
Microsoft® Windows® 7 Enterprise
• The product names of Windows 8 are as follows:
Microsoft® Windows® 8
Microsoft® Windows® 8 Pro
Microsoft® Windows® 8 Enterprise
• The product names of Windows 8.1 are as follows:
Microsoft® Windows® 8.1
Microsoft® Windows® 8.1 Pro
Microsoft® Windows® 8.1 Enterprise
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3. Troubleshooting
• The product names of Windows Server 2003 are as follows:
Microsoft® Windows Server® 2003 Standard Edition
Microsoft® Windows Server® 2003 Enterprise Edition
• The product names of Windows Server 2003 R2 are as follows:
Microsoft® Windows Server® 2003 R2 Standard Edition
Microsoft® Windows Server® 2003 R2 Enterprise Edition
• The product names of Windows Server 2008 are as follows:
Microsoft® Windows Server® 2008 Standard
Microsoft® Windows Server® 2008 Enterprise
• The product names of Windows Server 2008 R2 are as follows:
Microsoft® Windows Server® 2008 R2 Standard
Microsoft® Windows Server® 2008 R2 Enterprise
• The product names of Windows Server 2012 are as follows:
Microsoft® Windows Server® 2012 Foundation
Microsoft® Windows Server® 2012 Essentials
Microsoft® Windows Server® 2012 Standard
• The product names of Windows Server 2012 R2 are as follows:
Microsoft® Windows Server® 2012 R2 Foundation
Microsoft® Windows Server® 2012 R2 Essentials
Microsoft® Windows Server® 2012 R2 Standard
Other product names used herein are for identification purposes only and might be trademarks of their respective companies. We disclaim any and all rights to those marks.
Microsoft product screen shots reprinted with permission from Microsoft Corporation.
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INDEX

A
Additional troubleshooting................................... 75
B
Beeps......................................................................49
Bypass tray.............................................................38
C
Cannot print properly............................................66
Control panel.........................................................13
E
Energy.................................................................... 18
Envelopes...............................................................42
Exterior................................................................. 8, 9
I
Indicators................................................................50
Interior.................................................................... 11
Internal options......................................................12
J
Jammed paper.......................................................85
S
Screen.................................................................... 15
U
USB connection..................................................... 51
W
Web Image Monitor............................................. 22
When you cannot print......................................... 62
L
Letterhead paper................................................... 40
Loading paper....................................................... 35
M
Manuals................................................................... 3
Messages...............................................................52
O
Options.....................................................................7
P
Paper loading procedure..................................... 27
Paper misfeeds.......................................................72
Paper precautions................................................. 32
Paper settings.........................................................46
Paper size...............................................................28
Paper type..............................................................30
PictBridge............................................................... 84
Power..................................................................... 17
Printed image.........................................................79
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MEMO
GB
US
96 EN
EN
M257-8500A
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© 2015
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