Ricoh HotSpot Printer Operation Manual

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PPrreeffaaccee ............................................... 5

About This Guide ................................... 5

How to Read This Guide ....................... 6

Service & Support Resources ................ 7

I. IInnttrroodduuccttiioonn ................................... 9

How HotSpot Printing Works ................. 9

Marketing Toolkit ................................... 13

II. IInnssttaallllaattiioonn ..................................... 16

Step A: Install Printer .......................... 16

Step B: Register Printer ...................... 17

Step C: Check License Status ............ 19

Step D: Test Printer............................. 20

Step E: Install POP Display (opt.) ....... 21

Step F: Customize Service (opt.) ........ 22

III. MMaannaaggeemmeenntt ................................. 23

Home Page Overview .................... 25

Management Functions .................. 28

Web Pages ................................. 28

Languages .................................. 49

Printers ........................................ 51

Software ...................................... 60

Reports ....................................... 61

Administrators ............................. 62

Update Account .......................... 63

IV. AAddvvaanncceedd AAddmmiinniissttrraattiioonn ............ 64

System Information ........................ 64

Status Test ..................................... 65

Print Job Management ................... 66

User List Management ................... 67

HTTP Proxy Settings ...................... 67

Log File Settings ............................ 68

V. AAppppeennddiicceess ................................... 70

1: HotSpot Printer Operation .......... 71

2: Keypad Layout & Operation ....... 73

3: Check Device Status via WIM .... 75

4: HotSpot-compatible Models ....... 77

5: File Format Support ................... 78

6: WebPay 2.0 Overview ............... 80

7: Frequently Asked Questions ...... 83

8: Troubleshooting ......................... 87

) ............. 3

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Documentation revision 1; November, 2009  Copyright 2009 by Ricoh Americas Corporation. All rights reserved. No part of this publ ication m ay be repro duced, tr ansm itted, trans cribed, stor ed in a re trieval s ystem, or translate d

into any language or computer language, in an y form or by any means, electroni c, mechanical, opt ical, chem ical, manual or otherwise, without the prior written permission of Ricoh Americas Corporation.

HotSpot Printer a registered trademark of Ricoh Americas Corporation. PrintSpots is a registered trademark of PrinterOn Corporation. Blackberry is a registered trademark of Research in Motion Limited iPhone is a registered trademark of Apple Computer Inc. Windows and Internet Ex pl orer are registered trademarks of Microsoft Corporation.

is a registered trademark of Apple Computer, Inc.

Mac

Adobe

All other trademarks are the property of their respective owners. The material in this docum ent is for information on ly and is subject to change without notice. W hile reasonable

efforts have been m ade in the preparation of this document to as sure its accurac y, Ricoh Americas Corporation, its contractors and partner s, assume no liability resulting from errors or omissions in this docum ent or from the use of the information contained herein.

Ricoh Americas Cor poration reserves the right to m ake changes in the product design without reservation and without notification to its users.

All screens used within this guide are for illustration purposes only, as they may vary based on actual system configuration.

and InDesign® are registered trademarks of Adobe Systems, Inc.

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HotSpot Printer Operator’s Guide

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PREFACE ............................................................................................................................. 5

About This Guide ..................................................................................................................... 5

How to R ead This Guide .......................................................................................................... 6

Service & Support Resources ................................................................................................. 7

I. INTRODUCTION .............................................................................................................. 9

How HotSpot Printing Works .................................................................................................. 9

System Reliability ............................................................................................................... 10

Data Security ...................................................................................................................... 10

Your Service Subscription .................................................................................................. 11

Printer Configurations ......................................................................................................... 11

HotSpot Printer Applications ............................................................................................... 12

Marketing Toolkit ................................................................................................................... 13

Point-of-Purchase (POP) Display ....................................................................................... 13

Free Downloads ................................................................................................................. 13

HotSpot Printer Poster ........................................................................................................ 15

Additional Marketing Resources ......................................................................................... 15

II. INSTALLATION ............................................................................................................. 16

Step A: Install Printer ............................................................................................................ 16

Step B: Register Printer ........................................................................................................ 17

Step C: Check License Status .............................................................................................. 19

Step D: Test Printer ............................................................................................................... 20

Step E: Install POP Display (optional) ................................................................................. 21

Step F: Customize Service (optional) .................................................................................. 22

III. MANAGEMENT ............................................................................................................. 23

Administrator Log In / Log Out .............................................................................................. 24

Management Home Page Overview ...................................................................................... 25

Management Functions ......................................................................................................... 28

Web Pages ................................................................................................................. 28

About Web Pages Screen ........................................................................................... 29

Start Page Edit Screen ............................................................................................... 31

A. Brand Colors ......................................................................................................... 32

B. Company Logo & Headline Text ............................................................................ 33

C. About Your Printing Service .................................................................................. 34

D. User Information .................................................................................................... 35

E. Select Document Instructions ................................................................................ 36

F. Printing Email & Boarding Passes ......................................................................... 36

G. Business Center Branding ..................................................................................... 37

H. Help Text ............................................................................................................... 37

I. Additional Information (Web Site Links, Terms, Privacy) ......................................... 38

J. Printer Name .......................................................................................................... 40

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HotSpot Printer Operator’s Guide

K. Description of Your Printers ................................................................................... 40

Printing Options Screen .............................................................................................. 41

About Printing Options Screen .................................................................................... 42

Approve Print Job Screen ........................................................................................... 44

About Approve Print Job Screen ................................................................................. 45

Confirmation of Print Job Screen ................................................................................ 47

Languages .................................................................................................................. 49

Printers ....................................................................................................................... 51

About Manage your Printers Screen ........................................................................... 51

Configure Required Info, Printing Options & Pricing Options....................................... 53

About Required Info Screen ........................................................................................ 54

About Printing Options Screen .................................................................................... 55

About Pricing Options Screen ..................................................................................... 58

Software .................................................................................................................... 60

Reports ...................................................................................................................... 61

Administrators .......................................................................................................... 62

Update Account ........................................................................................................ 63

IV. ADVANCED ADMINISTRATION ................................................................................... 64

Administrator Log In .............................................................................................................. 64

About Service Status (Screen 1) ..................................................................................... 64

System Information ..................................................................................................... 64

Status Test ................................................................................................................. 65

About Service Status (Screen 2) ..................................................................................... 66

Print Job Management ................................................................................................ 66

User List Management ................................................................................................ 67

HTTP Proxy Settings .................................................................................................. 67

Log File Settings ......................................................................................................... 68

Administrator Log Out ........................................................................................................... 69

V. APPENDICES................................................................................................................ 70

Appendix 1: HotSpot Printer Operation ............................................................................... 71

Appendix 2: HotSpot Keypad Layout & Operation ............................................................. 73

Appendix 3: Check Device Status via Web Image Monitor................................................. 75

Appendix 4: HotSpot-Compatible Printer Models ............................................................... 77

Appendix 5: File Format Support ......................................................................................... 78

Appendix 6: WebPay 2.0 Plug-in Overview ......................................................................... 80

Appendix 7: Frequently Asked Questions ........................................................................... 83

Appendix 8: Troubleshooting ............................................................................................... 87

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HotSpot Printer Operator’s Guide

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Thank you for choosing a HotSpot Printer! Offering a unique combination of hardware and embedded software, HotSpot Printers harness the Internet to deliver a secure, integrated solution for printing from any computer (on any platform [PC, Mac or Linux]), cell phone or wireless handheld devices. With no need for driver downloads or software installation, your HotSpot Printer is the plug-and-play solution for printing anytime, anywhere.

About This Guide

To follow is a breakdown of the five sections in this guide. Each section provides an overview of content and, if applicable, walks you through the common tasks of HotSpot Printer management and operation.

I. Introduction

This section lays the foundation for understanding your HotSpot Printer and PrinterOn’s hosted Mobile Printing Service, including an explanation of exactly how your service works.

II. Installation

This section contains step-by-step instructions on how to install your HotSpot Printer, register your Mobile Printing Service, and t hen test the printer.

III. Management

This section covers a wide range of optional customization functions that are available to HotSpot Printer administrators. Learn how to personalize the service to reflect your corporate identity.

IV. Advanced Administration

This section covers tasks and settings that may be required, such as status testing, print job and user list management, as well as proxy and log file parameters.

V. Appendices

This section contains useful references designed to answer questions you may have, including HotSpot Printer and keypad operation, checking device status, HotSpot-compatible printer models, file format support, optional WebPay 2.0 plug-in, frequently asked questions and troubleshooting.

PrinterOn Web Page

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HotSpot Printer Operator’s Guide

How to Read This Guide

The following conventions, terms and acronyms are used in this guide.

Convention Description

Important: Indicates key information.

Example: Important: A network connection is required…

Note: Indicates supplementary information.

Example: Note: For more information…

Reference:

Bold face

[Button Name]

Term Description

HotSpot Printer™

HotSpot Keypad

PrinterOn® Corporation

PrintSpots™

Indicates where you can find additional information. Within the PDF file, click on the link to go to that section or Web site.

Example: Reference: See Indicates a specific action to be taken.

Example: Click Web Pages icon Indicates a button/tab on the HotSpot keypad, printer control panel or

computer screen. Example: Press [OK] on the HotSpot keypad.

Ricoh's name for its Network Laser Printers running the embedded PrinterOn Print Delivery Software (PDS).

The HotSpot Printer component that enables release code entry. The keypad also supports other functions, such as job reprint, delete, etc.

Ricoh’s partner that provides the software that runs on the HotSpot Printer and hosts the Mobile Printing Service.

PrintSpots is the name of PrinterOn’s Mobile Printing Service. Print jobs are sent to a “PrintSpots,” i.e., the URL or email address of a HotSpot Printer.

IV. Advanced Administration.

Release Code

Tracking Number

Web Image Monitor

Also called Privacy Release Code, a 4- to 10-digit code generated by the PrinterOn Server and communicated to the user. This code is entered on the HotSpot keypad to release the print job.

An 8-digit code generated by the PrinterOn Server at the same time the release code is assigned. This code is for troubleshooting purposes, not release of print jobs at the printer.

Ricoh Web interface that is built into the controller of all Ricoh printers, enabling the administrator to manage settings on the device. All that is needed is a standard Web browser and the printer’s IP address.

for

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HotSpot Printer Operator’s Guide

Type

Description

Details

Acronym Description

DHCP

ESA™

HSIA

ISP IT

HTTP

HTTPS

SSL

TLS

Dynamic Host Configuration Protocol. A protocol for assigning dynamic IP addresses to devices connected to a network, for simplified network administration.

Embedded Software Architecture. Ricoh’s Java platform that is required to host PrinterOn’s Mobile Printing Service.

High Speed Internet Access is required for proper operation of the HotSpot Printer.

Internet Service Prov ider. A company that provides access to the Internet. Information Technology. A broad subject concerned with all aspects of

managing and processing inf orm at ion. HyperText Transfer Protocol. Defines how messages are formatted and

transmitted via the Web. For example, when you enter a URL in your browser, this sends an HTTP command to a server, directing it to locate and transmit the requested Web page.

HyperText Transfer Protocol/Secure. URLs that require an SSL connection start with https instead of http.

Secure Sockets Layer. SSL is encryption technology used for communication between a Web browser and server, ensuring the integrity and privacy of data exchange. All major browsers, e.g., Internet Explorer, are SSL enabled.

Transport Layer Security. An authentication prot ocol uti lized when you email documents to a HotS pot Pri nter . The TLS protocol is designed to prevent eavesdropping, tampering, or message forgery.

URL

Uniform Resource Locator. An addressing system that allows a user to specify documents or resources anywhere on the Internet.

Service & Support Resources

Following is a summary of all HotSpot Printer-related resources, including important URLs, email addresses and Help Desk resources. Keep this page handy for future reference.

Administrators

URL Current information on HotSpot

Printers, including free downloads and other support services

URL Register HotSpot Printer www.printeron.net/register URL Customize PrinterOn Web Pages www.printeron/net/administrators

www.ricoh-usa.com/hotspotprinters

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Type

Description

Details

Administrators Cont.

HotSpot Printer Operator’s Guide

URL Check service status

URL Web Image Monitor (view/change

HotSpot Printer settings)

http://PrinterIPAddress:8080/printeron/PDSJSP Default credentials:

• User Name = hotspot

• Password = printeron

http://PrinterIPAddress. Default credentials:

• Login User Name: admin

• Login Password: leave field blank

Users

URL Locate active HotSpot Printers http://www.printspots.com URL Print via Web upload (document or

Web page)

Email Print via email (message/

attachment)

Email Subscription renewal Contact your authorized HotSpot Printer sales

www.printeron.net/ricoh/xxxxx*

ricohxxxxx@printspots.com*

representative

* Note: xxxxx is the unique 5- or 6-digit HotSpot Printer ID located on the labels supplied with the device, as well

as the Mobile Printing subscription certificate. See

Your Subscription Certificate.

Ricoh Help Desk

United States: 1-800-RICOH38 (1-800-742-6438) Canada: 1-800-263-0815

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HotSpot Printer Operator’s Guide







II.. IInnttrroodduuccttiioonn

How HotSpot Printing Work s

A HotSpot Printer is a hardcopy output solution that enables mobile users to print documents securely across the Internet, without the need for a device-specific driver or special software. From any Internetenabled computer (laptop/notebook/desktop), cell phone or other wireless handheld device, HotSpot users can send files directly to the printer. How? It is very simple.

Input Processing Output

 Documents, Web pages, email messages/attachments are sent from the Internet-enabled

device to the PrinterOn Ser ver, using 128-bit SSL (Secure Sockets Layer) encryption.

 The Server generates a compressed printable data file that is automatically formatted for

the target HotSpot Printer, and then transmitted. For jobs submitted via the PrinterOn Web Page, a private release code is generated and then displayed on the computer screen. In addition, the release code is emailed to the supplied address.

 The print job is received by the target HotSpot Printer, again using 128-bit SSL encrypt-

tion. The file resides safely in the printer hard disk drive until the user arrives at the printer and enters the release code, via the attached HotSpot keypad. The file is decompressed and printed.

Important:

• The print job downloads directly to the HotSpot Printer’s hard disk drive and remains there,

encrypted, for 72 hours. If the assigned release code is not entered into the device keypad within 72 hours, the file is automatically deleted from the printer’s hard disk drive.

• For the user’s convenience, up to five (5) reprints can be released at the HotSpot keypad, after the

first job is printed, for a total of six (6) copies. The reprint function times out after 20 minutes, after which the file is automatically erased from the printer’s hard disk drive.

Note:

• The HotSpot Printer’s URL is www.printeron.net/ricoh/

• The HotSpot Printer’s email address is ricoh. xxxxx

- xxxxx is the unique 5- or 6-digit HotSpot Printer ID located on the lab els sup pl ie d with the device, as

well as the Mobile Printing Service subscription certificate.

- Printer URLs can also be found by searching PrinterOn’s directory at www.printeron.com.

Reference: For step-by-step instructions, see

xxxxx

@printspots.com.

Appendix 1: HotSpot Printer Operation.

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HotSpot Printer Operator’s Guide

System Reliability

To ensure uninterrupted service, your state-of-the-art Mobile Printing Service support an infrastructure that incorporates critical redundancy factors, thus facilitating reliable, timely, accurate and secure file processing, transfer, and output.

• Dual-Network Operation Centers – While we refer to the “PrinterOn Server,” for simplicity, in

actuality there are clusters of server farms for load balancing. Should one center be removed from operation, the other is always available for undisrupted service.

• Three Inbound Internet Connections – These physically-distinct connections are managed by

two separate Internet Service Providers (ISPs). This prevents downtime caused by the loss of any single connection or one of the ISPs.

• Battery Backup System – In the event of a power outage, each physical location incorporates

Battery Backup Systems to prevent the loss of print job data. Furthermore, the Battery Backup Systems are supported by generators for longer-term outages, if battery backup is not sufficient.

Data Security

Your HotSpot Printer utilizes three forms of communication with the PrinterOn Server:

1. HTTP (HyperText Transfer Protocol) – HTTP communication takes place with the Server during

the license validation process, when you register your HotSpot Printer on line.

2. HTTPS (HyperText Transfer Protocol/Secure) – HTTPS communication occurs when a print job

is submitted through the PrinterOn Web Page. 128 -bit SSL encryption technology secures all information exchange between your Web browser and the Server.

Note: Using both HTTP and HTTPS requires that data be allowed to pass through the firewall using TCP ports 80 and 443. As most environments allow for secure Internet communications on client computers, the HotSpot Printer does not require any special firewall configuration. If a proxy server is used, the HotSpot Printer must be configured with a proxy user account.

Reference: See IV. Advanced Administration, About Service Status (Screen 2), HTTP Proxy

Settings.

3. TLS (Transport Layer Security) - When emailing messages/attachments, the PrinterOn Server

will accept requests for TLS authentication. The TLS protocol is designed for secure data and file exchange over the Internet; the client/server prevents eavesdropping, tampering, or message forgery.

Important: After the PrinterOn Server confirms successful file transfer, all records of the

print job on the Server are deleted.

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HotSpot Printer Operator’s Guide

Your Service Subscription

Your new HotSpot Printer ships with a one-year PrintSpots Mobile Printing Service subscription, which also serves as your proof of purchase. service subscription starts on the date of purchase register your HotSpot Printer today, in order to take immediate advantage of your new mobile printing capability.

Toward the end of the first year of service, Ricoh/ PrinterOn will send a subscription-renewal reminder (to the registered email address). At that time, a 2-, 3- or 4-year subscription extension can be purchased.

Subscription Extensions – Part Numbers

2-year Extension 3-year Extension 4-year Extension

003357MIU 004813MIU 004814MIU

The

, so

Note: For more information and pricing, please contact your authorized HotSpot Printer sales representative.

Printer Configurations

• Color Laser Printers

The Color HotSpot Printer ships with the following components pre-installed:

- Printer with 550-sheet Paper Tray, 100-sheet Bypass Tray, and standard Automatic Duplexing

- 512MB RAM

- 60GB hard disk drive

- USB host interface

- USB keypad and Velcro strips

- VM card with PrinterOn’s JAVA-based mobile printing software

- One-year Mobile Printing Service subscription (see previous section

for details)

• Black-and-White Laser Printers

The Black-and-White HotSpot Printer ships with the following components pre-installed:

- Printer with 500-sheet Paper Tray and 100-sheet Bypass Tray

- 256MB RAM

- 40GB hard disk drive

- USB host interface

- USB keypad and Velcro strips

- VM card with PrinterOn’s JAVA-based mobile printing software

- One-year Mobile Printing Service subscription (see previous section

for details) Note: For more information on printer-related options and specifications, please refer to the associated product brochure and/or your authorized HotSpot Printer sales representative.

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HotSpot Printer Operator’s Guide

For Print Release, Press OK

Option Prt. Jobs Supplies

K C M Y

P r i n t R e l e a s e

P r e s s O K

• Printer LCD Panel Design

HotSpot-enabled printers are designed with either a 2- or 4-line LCD panel, for Black-and-White and Color Laser Printers, respectively. For illu stration purposes, the 4-line display is used in this guide.

2-line LCD 4-line LCD

• Printer Restrictions

When the printer is accessed via the Mobile Printing Service, envelope printing, custom paper sizes, special paper types, and other advanced printer driver features are not supported. However, advanced driver features are available when the printer is being utilized as a standard network printer.

HotSpot Printer Applications

Research has indicated that the tool knowledge workers miss most while away from the off ice is… the printer. Indeed, business travelers and mobile professionals need to be able to print from the road, satellite offices, library, hotel room, café or restaurant, as easily as they print documents at their home or corporate office. As businesses must compete in a global marketplace, easy access to the printed page – presentations, spec sheets, proposals, boarding passes, travel itinerary – has never been more important….

• A hotel chain uses HotSpot Printers to enable guests (users) to print securely from their rooms

without the involvement of IT staff. Integration with the hotel's accounting system allows print charges to be billed directly to guest (user) rooms.

• A coffee franchise uses HotSpot Printers to cater to their Web-surfing clientele. Having printers on

site lengthens customer stays, increasing revenues on refills. The ability to support cash payments also increases revenue.

• A law firm uses HotSpot Printers to enable visiting attorneys and clients to print, as needed, without

IT support. Temporary and contract employees are directed to HotSpot Printers for security purposes.

• A conference center uses HotSpot Printers to allow all guests (users) to print without setting up

accounts for each user/event at Guest Services – a logistics headache when trade shows come to town.

• Any organization concerned with security, for example, the use of thumbnail drives to transfer files

prior to printing can utilize Hot Spot Printers to avoid exposure to information theft and alteration.

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HotSpot Printer Operator’s Guide

Marketing Toolkit

We have created exciting marketing tools that will allow you to effectively advertise your Mobile Printing Services. These instructional resources and point-of-purchase (POP) display materials ensures maximum visibility and end-user satisfaction.

Point-of-Purchase (POP) Display

Your new HotSpot Printer shipped with an envelope containing a point-of-purchase (POP) display and two plastic holders, along with instructions on how to set up the display on your printer. For more information, see II.Installation, Step E: Install POP Display (optional

Free Downloads

Free Marketing Toolkit downloads include an Email Blast, Slim Jim and Tent Card point-of-purchase pieces. To download the files, please visit Tools link.

www.ricoh-usa.com/hotspotprinters. Click on the HotSpot

Email Blast

If you wish to reach out to potential customers through email, we have designed an eye-catching marketing piece that can be delivered by either inserting the file into the email itself (as shown) or as a file attachment. Craft a message to your target audience, for maximum impact.

The Email Blast is available in three file formats PDF, PSD, HT ML and JPEG. Choose the format that best suits your requirements.

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Slim Jim

The Slim Jim is a point-of-purchase display card that and is available in PDF and Adobe InDesign format (fonts included).

Personalize the card with your business name/location, Web and email addresses. Print this two-sided card in duplex mode and trim to size, then place in plastic holders/display racks as a take-away pamphlet.

Your customers, visitors or clients can learn how to use your Mobile Printing Service, in three easy steps.

HotSpot Printer Operator’s Guide

Tent Card

Print and fold this card so that it is readable on either side of the fold. This free-standing card can be placed on a table top, counter or other flat surface. This is a great advertisement for your HotSpot Printer patrons who may wish to try your new service.

Tent cards are available as either a generic tent card or a tent card with fields for listing your HotSpot Printer's email address and Web page address. The tent card files are available in PDF and Adobe InDesign, with fonts included.

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HotSpot Printer Operator’s Guide

HotSpot Printer Poster

A HotSpot Printer poster is also available through your authorized sales representative. This pre-printed advertising piece is the ideal way to promote your HotSpot Printer service. Place the poster in high-traffic area for maximum impact. Note: Please check with your local representative for poster availability.

Additional Marketing Resources

Please check the HotSpot Printer Website (www.ricoh-

usa.com/hotspotprinters) for pricing and availability of future

marketing tools, including:

• 24” Vinyl Desktop Circle

• 38” Vinyl Floor Circle

• Hanging Ceiling Display

If you require additional customization, please work with your authorized HotSpot sales representative. He/she will be able to direct you to marketing partners that can assist.

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HotSpot Printer Operator’s Guide

IIII.. IInnssttaallllaattiioonn

This section contains step-by-step instructions on how to install your HotSpot Printer, register your Mobile Printing Service, and then test the printer.

Step A: Install Printer

To install your HotSpot Printer, proceed as follows:

1. Unpack and connect printer. For detailed installation

instructions, refer to the printer’s Quick Installation

Guide, located in the box.

Important:

• A network connection is required before you activate your Mobile Printing Service. Ethernet settings

are detailed in the printer’s Quick Inst allation Guide. Should you need further assistance, contact the Ricoh Help Desk (U.S.: 1-800-RICOH38 [1-800-742-6438]; Canada: 1-800-263-0815).

• It is strongly suggested that you do not disable DHCP

2. Turn printer OFF.

3. Attach HotSpot keypad into the USB port on the

rear of the printer.

4. Affix keypad to printer’s top cover with Velcro

Velcro strips. Place to left side, as shown.

5. Turn printer ON.

6. Print Configuration Page(s). The Configuration

Page(s) contain important printer information, such as Unit Number (Serial Number) and IP Address.

a. Press [Menu] on printer control panel.

for initial setup and testing.

b. Scroll down [] to [List/Test Print], and then press [OK]. c. Scroll down [] to [Config. Page], and then press [OK].

Display reads: [Config. Page Printing…. Please wait].

d. Locate the Unit Number or Printer ID, which appears at the

top of the page. This is the printer’s Serial Number, which you will need to have available for the next step, Step B.

Note: The Configuration Page also identifies your printer’s IPv4 Address (circled above), which is required when using Web Image Monitor and PrinterOn Service Status utilities.

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HotSpot Printer Operator’s Guide

Step B: Register Printer

The HotSpot Printer Registration Service is available 24/7. To register a new printer from a computer with Internet access, proceed as follows:

1. Open your Web browser.

2. Go to:

3. Click [Get Started Now].

4. Read Terms and conditions of use,

and then click [Accept].

http://printeron.net/register.

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HotSpot Printer Operator’s Guide

Printer Machine ID is the “Unit User Login and Password are

Asterisk (*) ind icates

Number” (i.e., Serial Number) located at the top of the Configuration Page. See

A, 6).

Step

located on your Mobile Printing Service subscription certificate.

a required field.

5. Complete all required fields, and then

click [Submit].

Note: A confirmation email is sent to the specified email address to validate the address. You must follow the instructions in the email in order to complete the registration process.

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HotSpot Printer Operator’s Guide

For Print Release, Press OK

Option Prt. Jobs Supplies

K C M Y

PrinterOn x.x LicenseValid

Option Prt. Jobs Supplies

K C M Y

HotSpot

HotSpot Keypad

Step C: Check License Status

To confirm that your PrinterOn application is running properly, i.e., your license is valid, proceed as follows:

1. Turn printer ON, if necessary.

Note: Approximately 90 seconds after [Ready] displays on the printer’s LCD, the message [For Print Release, Press OK] should appear (see Fig. 1). The HotSpot Printer is now in standby mode.

2. Press question mark button [?] on HotSpot keypad.

Important: The message [PrinterOn x.x LicenseValid] should

appear in the printer’s LCD (see Fig. 2). This indicates that the application is working properly. If a different message appears, e.g., [PrinterOn x.x NoLicense] or [PrinterOn x.x Internet Down], see

Appendix 8: Troubleshooting.

3. Press [Cancel] on HotSpot Keypad to return to standby mode.

Printer LCD

Fig. 1

Remote Service Status Check

To check HotSpot Mobile Printing Service status from any computer with an Internet connection. Open your Web browser and enter:

http://

PrinterIPAddress

:8080/printeron/PDSJSP.

Default credentials:

• User Name = hotspot

• Password = printeron

Note: For more information, see

Administration.

IV. Advanced

Fig. 2

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HotSpot Printer Operator’s Guide

Step D: Test Printer

To test your HotSpot Printer, send a print job using Method A and/or Method B, outlined below. Note that these instructions are general guidelines, as your configuration settings may vary.

Note: The URL and/or email address you use includes the HotSpot Printer’s unique 5- or 6-digit ID (

xxxxx

), which is located on the label affixed to the printer, as well as the Mobile Printing Service

subscription certificate.

Method A: Print via Web Upload

1. Open your Web browser.

2. Go to: www.printeron.net/ricoh/

Note:

• This URL must be

typed in lower-case letters. If typed in upper case, the screen reads [The page you requested could not be found.]. Re-enter URL using lower-case letters.

• If you enter a URL using a non-existent printer

ID (

xxxxx

), the screen reads [The page you

requested could not be found.]. Re-enter

URL with correct ID.

• If you enter a URL using a valid printer ID (xxxxx

reads [Service offline]. Click [Back] and enter URL with ID of a registered printer.

3. Browse to your document or, if printing a Web page, e nter the complete URL.

4. Enter your email address.

5. Click [Submit].

Note: Your release code is displayed, along with a tracking number. In additional, this information is emailed to the address entered in step 4.

6. Follow the instructions on the HotSpot Printer LCD to enter your release code and print the job.

Method B: Print via Email

xxxxx.

), but the unit is not yet registered, the screen

1. Open your email application.

2. Enter the printer’s email address:

ricoh

xxxxx

@printspots.com

3. Send email/attachments as you normally would.

4. The service replies with a confi r mation messag e

that includes your private release code and details regarding the print job (as shown at right). Note: If Method A: Print via Web Upload was used to submit the job, the release code will display on the computer screen as well.

5. Follow the instructions on the HotSpot Printer LCD

to enter your release code and print the job.

Important: Print speed may be affected by network, application, or computer performance

Reference: For detailed instructions, see

Appendix 1: HotSpot Printer Operation and Appendix 2:

HotSpot Keypad Layout & Operation.

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HotSpot Printer Operator’s Guide

Step E: Install POP Display (optional)

Your new HotSpot Printer ships with an envelope containing a point-of-purchase (POP) display and two plastic holders. In order to install the POP display, proceed as follows:

1. Remove POP display and plastic holders from envelope.

2. Slide POP display in groove of plastic holders. Space

holders evenly along bottom edge.

3. Remove holders’ adhesive strips. Place on top of the

HotSpot Printer, as shown in Fig. 3.

Fig. 3

Note:

• Placement of the POP display varies depending on the printer model.

• POP display adds approximately 10.5″ in height. When adding toner, remove the display or

allow for clearance.

Page 22

HotSpot Printer Operator’s Guide

Insert your logo

Tell users how to

Provide custom

Choose which langAdd a HotSpot Printing

Add your own

tion.

Step F: Customize Service (optional)

PrinterOn Web Pages are highly customizable. This means that you can edit the appearance of the PrinterOn Website that hosts your Mobile Printing Service. Though customization is optional, we suggest you review the key features of this flexible solution to learn how you can easily tailor the service to your specific needs.

Note: Customization instructions are covered in the next section

Start Page

uages to display in this drop-down.

and personal headline text.

III. Management.

Indicate printer location, pricing and availability.

send print jobs to your HotSpot Printer.

instructions that make print job submission as easy as 1-2-3.

Help text, e.g., contact informa-

Add your own Terms & Conditions and Privacy Policy statement.

After job is submitted, offer print job options (e.g., # of copies, pricing info, job approval screens, etc.

Partner’s logo.

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HotSpot Printer Operator’s Guide

Function

Customized Start Page

Fig. 4

IIIIII.. MMaannaaggeemmeenntt

Your Mobile Printing Service allows for extensive customization of the user interface (see Fig. 4). You can add a company logo, headline text and color palette, as well as create personalized content directed to your users. Users that visit the PrinterOn Web Page, using the HotSpot Printers unique URL (e.g., www.printeron.net/ricoh/xxxxx chosen.

The authorized administrator simply logs in to the Management Home Page, and then selects t he desired function icon (see Fig. 5). The following key features and functions are available, among many others:

) can then view, and, if applicable, select those settings that you have

• Add company logo and colors

• Add partner logos and links

• Set printer defaults

• Add/remove printers

• Add/remove administrators

• Add/remove languages

• Add/edit Help text

• Modify contact information

• Set pricing/billing options

• Create a custom end-user survey

• View/export activity reports

• Add terms & conditions, privacy notice

Management Home Page

Icons

Fig. 5

Page 24

Administrator Log In / Log Out

1. Open your Web browser.

2. Go to: https://www.printeron.net/administrators.

Important: To ensure that your

service is updated correctly, do not make changes to your service in multiple browser windows.

3. Under Hospitality, click

[Manage my service],

4. Enter Email/User Name and Password.

Note:

• The credentials are on the Mobile Printing

Service subscription certificate that shipped with the printer. If necessary, see

Your Service Subscription.

Reference: To change credentials, see

Update your account preferences

5. Click [

Page displays. See Fig. 6.

]. The Management Home

HotSpot Printer Operator’s Guide

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HotSpot Printer Operator’s Guide

Log Out…

After modifying settings within the Management screens, you must log out in order to ensure that the session has ended. To do so, click [

Log out

Management Home Page Overview

The Management Home Page is where you will select and set customization functions. Before doing so, review the following description of Home Page functions. You will then be prepared to customize your service, as outlined in the next section,

1. Open the Management Home Page. If necessary, see

2. Review the Management Home Page.

Management Functions.

Administrator Log In / Log Out.

Management Home Page

Fig. 6

Page 26

About Management Home Page

Feature

Description

associated with your service. To add more printers to your

HotSpot Printer Operator’s Guide

A Function Icons

This row of icons provides one-click access to the following functions:

Web Pages – Edit PrinterOn Web Pages to reflect your own

brand colors, logo, text, etc.

Languages – Add another language (English, Spanish,

French, Dutch, German and/or Italian), which is userselectable from the PrinterOn Web Page.

Printers – Update your printer settings, add/remove printers,

set pricing and billing information, etc.

Software – Though this function icon is available, there is no

need to perform download, upgrade or manage your printer release software.

Reports – View and export reports of printer activity. Create

your own end-user survey to gauge response.

Administrators – Add/remove administrators of your service. Update Account – Update contact and/or billing address

information.

B Group Name

C Service Summary

All HotSpot Printers are automatically under the same "Group Name,” so there is no need to create a Group.

• URL – Your PrinterOn Web Page URL (users will visit in

order to send a file) is created by combining the brand name and unique 5- or 6-digit HotSpot Printer ID ( net/ricoh/xxxxx [Update Account] function icon

). To change the name, do so through t he

www.printeron.

• Service Name – This is the brand/ID combination created for

your service, e .g ., ricoh/xxxxx one Mobile Printing Service, each one will have a unique Service Name. Each Service Name will be listed on the Management Home Page for you to select the service to manage.

. If you are managing more than

• Annual Renewal Date – The Renewal Date is the scheduled

expiration date of your subscription. Depending on the subscription purchased, it can be 1, 3 or 4 years. If you wish to renew your service, please contact your authorized HotSpot Printer sales representative to purchase an extension. For details, see

Your Service Subscription.

• Number of Printers – This is the number of printers you have

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HotSpot Printer Operator’s Guide

service, or to edit your printer information, do so through the

[Printers] function icon .

• Show/Hide your service in searches – You can restrict the

accessibility of your service by hiding it in searches, preventing users from finding your service in Printer Directory searches.

• Set Online/Offline – If you need to temporarily make your

service unavailable, for printer maintenance, for example, you can present users with a notification page when they browse to your service Website. You can customize the text on this page

by clicking the [Web Pages] function icon

• Create a new service under a new group name – This

function is not applicable to HotSpot Printers.

• Clone this service – This function is not applicable to HotSpot

Printers.

• Get Guest Awareness Kit – This function is not applicable to

HotSpot Printers.

• Delete this S ervice – Warning! Do not click this button.

Doing so will permanently remove your Mobile Printing Service.

D Additional Services

• Update your account preferences – Allows you to update

• Hotel Administrator support page – Clicking this link open

the Support for Service Administrators page where you can find PrinterOn FAQs and documentation.

• About Guest Printing Services – Click this link to view

information about the many benefits your Mobile Printing Service offers users.

3. Return to the Management Home Page, if necessary.

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HotSpot Printer Operator’s Guide

Thumbnails

Fig. 7

Management Functions

Web Pages

Web Pages are the screens presented to users after they open the HotSpot Printer URL (www.printeron.net/ricoh/ follows:

1. Open Management Home Page. If necessary, see

2. Click Web Pages function icon .

3. Review the Web Pages screen, and then make any nece ssa r y changes.

xxxxx

). To edit the appearance and content of those pages, proceed as

Administrator Log In / Log Out.

Web Pages Screen

Page 29

About Web Pages Screen

Feature

Description

Simple Template is

Default Template

HotSpot Printer Operator’s Guide

A Printer URL

B Template Selection

• Edit your Web pages for http://www.printeron.net/

ricoh/xxxxx Your HotSpot Printer URL displays here. This indicates that you

will be editing PrinterOn Web Pages related to this specific printer. Click on this link to view the Start Page users see when visiting the PrinterOn Website.

Start Page

• Choose your template – Click the drop-down to select

[Simple] or [Default].

Simple Template

the best choice for most users.

Default Template

includes space for multiple HotSpot Printers. The user selects the target printer by clicking on associated button.

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HotSpot Printer Operator’s Guide

C Thumbnail Selection

The thumbnails shown in Fig. 7 are for illustration purposes and do not reflect changes made to a page.

Note:

• When u sing the [Simple] template, some features shown for

editing may appear differently in the user interface.

• On each page, click the green [Edit] buttons to make changes.

Your changes are saved automatically.

1. Select File – Click to view the first screen users will see, called the Start Page, where he/she identifies themse lves, uploads a document and selects a printer (if you have offered more than one). This is also the screen where you can insert a company logo, colors and text.

2. Options – Click to view the [Printing Options] screen. This screen presents the user with options, such as page range and number of copies for specific document types. Note that you have the option of not offering this screen to users.

3. Approve – Click to view the [Approve Print Job] screen. This is another optional screen you may offer to your users that displays the page count for their print job, and costs associated with the job. It gives the user the opportunity to approve printing or cancel the job before it is printed.

4. Confirm – Click to view the [Confirmation of print job] screen. This screen notifies the user that the document has been processed, and allows the user to check the status of a job in progress.

5. PDS – This function is not applicable to HotSpot Printers.

Reference: Detailed instructions for customization functions 1 – 4 (above) are covered in the sections to follow.

D Function Icons

Click on a function icon to navigate to another screen, e.g., the Management Home P age

4. Return to the Management Home Page, if necessary.

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HotSpot Printer Operator’s Guide

E F

Start Page Edit Screen

You can perform Star t Page customization functions from the Start Page Edit Screen. Again, the Start Page is the first screen HotSpot Printer users will see when printing from their computer. It displays instructions on how to use the service, as well as branding elements that personalize the service to your specifications.

To open the Start Page Edit Screen, proceed as follows:

1. Open Management Home Page. If necessary, see

Administrator Log In / Log Out.

2. Click Web Pages function icon

3. Click [1.

Select File

]. See Fig. 7.

Note: Each alphabetic callout shown in Fig. 8 identifies a specific edit button available on the Start Page Edit Screen. You will be asked to refer back to Fig. 8 as you proceed through this section.

Start Page Edit Screen

Fig. 8

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HotSpot Printer Operator’s Guide

On the headline

overlay color is white.

On the instruction

Instructions for up-

A. Brand Colors

Brand colors are those colors that are unique to your organization. Both the headline banner and instruction pane headers can be customized. To do so, proceed as follows:

1. Click [Edit] button A . See Fig. 8.

2. Enter the hexadecimal value for the

primary and secondary colors to apply to the PrinterOn Web Pages (e.g., Start Page).

Note: If you do not know the hexadecimal values of your colors, choose one from the color palette by clicking the color.

3. Set the text overlaying each color to either

white or black. Note: Fig. 9 illustrates how these settings are displayed on the Start Page.

Start Page

loading a new company logo and header text is covered in the next section.

banner, the primary color is brown, text

pane header, the secondary color is green, text overlay color is black.

Fig. 9

4. Click [Save] to save your settings and exit the screen. To exit, without saving settings, click

[Cancel].

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HotSpot Printer Operator’s Guide

Headline Text

B. Company Logo & Headline Text

To personalize the PrinterOn Web Pages, add/edit your company logo and headline text, proceed as follows:

1. Click [Edit] button B . See Fig. 8.

2. Click [Browse] to locate and select the GIF

or JPG file.

Important: The file must be no more than

256 colors, and no larger than 100 pixels high by 300 pixels wide.

3. If applicable, select [Remove Existing

Logo] box.

4. To add/edit change the Headline text, click in

the space provided and type your greeting, e.g., Welcomes You to HotSpot Printing!

5. Click [Save] to save your settings and exit the screen. To exit, without saving settings, click

[Cancel]. Note: Saved changes are immediately applied to the Start Page. To check, click the HotSpot

Printer URL link at the top of Web Pages’ main screen (http://www.printeron.net/ricoh/

xxxxx

See Fig. 10.

Start Page

Company Logo

Fig. 10

Page 34

C. About Your Printing Service

To customize the text that appears below the company logo and headline text on the Start Page, to better describe your service, address and hours of operation, proceed as follows:

1. Click [Edit] button C . See Fig. 8.

2. Enter Description, Address and Hours of

operation information.

3. Click [Save] to save your settings and exit the

screen. To exit, without saving settings, click [Cancel].

HotSpot Printer Operator’s Guide

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HotSpot Printer Operator’s Guide

D. User Information

User information is uniquely identifies the user’s print jobs; the user will need to input this information before submitting their print job from the PrinterOn Web Page. For most applications, the user’s email address is sufficient. However, you can create a custom field as well. For instance, if you wish to track or identify jobs/users with something other than an email address, a custom field is available. Also, if your Mobile Printing Service is integrated with a third-party billing system, such as WebPay 2.0, you can enter a unique field, e.g., Payment Code; the entered number will be automatically sent to your back-end billing system.

To add/edit User Information, proceed as follows:

1. Click [Edit] button D . See Fig. 8.

2. Select/enter one or more of the following:

• Email address: This is the default

setting. When selected, the user will be required to enter his/her email address. The release code will be sent to that address.

• Other: This field is used if you do not

want to use Email address (default setting) for tracking users. If selected, enter Name of Field, e.g., Privacy Release Code.

• Print Billing System: Select this box if

you are integrating your Mobile Printing Service with a third-party print billing systems. Enter Name of field, e.g., Billing Code or Dept. Cod e.

• Text: Optionally, you can edit default text

to explain to your users how their information will be used.

3. Scroll down, if necessary, and click [Save] to save your settings and exit the screen. To exit,

without saving settings, click [Cancel].

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HotSpot Printer Operator’s Guide

E. Select Document Instructions

To add/edit the instructions users will see when submitting their print job from the PrinterOn Web Page, proceed as follows:

1. Click [Edit] button E . See Fig. 8.

2. Enter/edit Text.

3. Click [Save] to save your settings and exit

the screen. To exit, without saving settings, click [Cancel].

F. Printing Email & Boarding Passes

To add/edit text that explains how to print email and boarding passes, proceed as follows:

Important: If you do not wish to display this text, deselect the [Boarding] and [Emai l Text] boxes.

1. Click [Edit] button F . See Fig. 8.

2. Select settings and enter text.

3. Click [Save] to save your settings and exit the screen. To exit, without saving settings, click

[Cancel].

Page 37

G. Business Center Branding

Fig. 11

If you are partnering with other businesses, it is possible to display up to two logos and URLs to link to those sites. It is an ideal way to support joint advertising and promotional initiatives. The logo(s) and URL(s) will appear at the bottom of the Start Page (see Fig. 11).

1. Click [Edit] button G . See Fig. 8.

2. Upload Logo, and enter Name(s) and URL(s).

Note: Be sure that logos are GIF or JPG format, 256 colors, and no larger than 100 pixels high by 200 pixels wide.

3. Click [Save] to save your settings and exit the screen. To exit, without saving

settings, click [Cancel].

H. Help Text

If you would like to add text explaining to users how to contact the Mobile Printing Service administrator or key operator, including, for example, a phone number, email address and hours available, proceed as follows.

1. Click [Edit] button H See Fig. 8.

2. Enter Text.

HotSpot Printer Operator’s Guide

Note: Pressing the Page, see Fig. 12) will display a pop-up window with text you have entered here (see Fig. 13). If text is not entered, only the content regarding file format support and printing Web pages will display.

Help button (bottom of Start

Page 38

Fig. 12

Fig. 13

Start Page Pop-up Window

3. Click [Save] to save your settings and exit the screen. To exit, without saving settings, click

[Cancel].

I. Additional Information (Web Site Links, Terms, Privacy)

If you would like to insert links to your Web site and terms and conditions, as well as add/edit privacy and security information, proceed as follows:

• Brand and Location Web Links

You can link from your Mobile Printing Service to associated Web pages, such as the home page of your brand’s and location’s Web sites.

1. Click Web Site Links [Edit] button I .

See Fig. 8.

2. In the Brand web page URL enter the entire

URL, including the http prefix.

3. In the Location web page URL, enter the

location name for your Mobile Printing Service.

4. Click [Save] to save your settings and exit the

screen. To exit, without saving settings, click [Cancel].

HotSpot Printer Operator’s Guide

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HotSpot Printer Operator’s Guide

• Terms and Conditions Link

A pop-up window explains to users the restrictions of use for your Mobile P r int ing Service. If required, enter a link to your own terms and conditions, as follows:

1. Click Terms [Edit] button I . See Fig. 8.

2. In the space provided, enter the complete URL to

your terms and conditions.

3. Click [Save] to save your settings and exit the

screen. To exit, without saving settings, click [Cancel].

Note: Click the Terms link (bottom of Start Page) to open this window.

• Privacy and Security Information

A pop-up window explains to users your privacy and security policies. This text can be edited to reflect internal policies governing the security of your Mobile Printing Service.

1. Click Privacy [Edit] button I . See Fig. 8.

2. Modify the text, as needed.

3. Click [Save] to save your settings and exit the

screen. To exit, without saving settings, click [Cancel].

Note: Click the Privacy link (bottom of Start Page) to open this window.

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HotSpot Printer Operator’s Guide

Printer Name(s)

Description of Your Printer (s )

J. Printer Name

If you would like to identify your HotSpot Printer(s) using another printer name, e.g., change the default printer model name to, for example, Lobby Printer, proceed as follows:

Note: The printer name only appears if you have chosen the Default Templat e (see Fig. 14). In that event, when more than one printer is displayed in the list, user s can select the desired button to choose the target printer. See

About Web Pages Screen, B. Template

Selection

1. Click [Edit] button J . See Fig. 8.

2. Enter the printer name(s). Note: The

maximum recommended length of the printer name is 15 characters.

3. Click [Save] to save your settings and exit

the screen. To exit, without saving settings, click [Cancel].

K. Description of Your Printers

If you would like to enter additional printer information, such as description, location and pricing, proceed as follows:

Note: The description only appears if you have chosen the Default Template (see Fig. 14). See

About Web Pages Screen, B. Template Selection.

1. Click [Edit] button K . See Fig. 8.

2. Enter Text, as needed.

3. Click [Save] to save your settings and exit

the screen. To exit, without saving settings, click [Cancel].

Default Template

Fig. 14

Page 41

HotSpot Printer Operator’s Guide

Printing Options Screen

The Printing Options screen is a screen that presents the user with selections, such as page range and number of copies for specific document types.

To open the Printing Options screen, proceed as follows:

1. Open Management Home Page. If necessary, see

Administrator Log In / Log Out.

2. Click Web Pages icon .

3. Click [2.

Options

4. Click [Edit].

5. Review the Printing Options screen, and then

make any necessary changes.

Page 42

Printing Options Screen

Feature

Description

About Printing Options Screen

HotSpot Printer Operator’s Guide

 Offer users

B Cover Pages

printing options

This box is selected by default, allowing you to offer users printing options. If you do not wish to offer users printing options, clear this box.

Select one or more of the following boxes to request the associated information from the sender. These fields will be displayed on the cover page:

 Room Number  Name  Other (enter Name of Field in adjacent box)

Note:

• Cover pag es are required by default for your service printers.

• To turn off cover pages, you must update your printer's listing in

the Members > Printers area.

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HotSpot Printer Operator’s Guide

PowerPoint – Notes

C Document Options

Select one or more of the following options you would users to set for their document:

 Number of Copies (default = 1 copy)  Page Range (default = all pages [or the first worksheet])  Excel and PowerPoint Options:

• Excel – Entire Workbook

• Excel – Active Worksheet

• PowerPoint – Slides

•

D Delivery Options

6. Click [Save] to save your settings and exit the screen. To exit, without saving settings, click

[Cancel].

Delivery Options do not apply to Ricoh HotSpot Printers since the print job owner must physically release the job.

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HotSpot Printer Operator’s Guide

Approve Print Job Screen

The Approve Print Job screen is an optional screen you may offer to your users that displays the page count for their print job and pricing information, if applicable. This gives the user an opportunity to approve the job before it is printed. In addition, when integrating your Mobile Printing Service with thirdparty billing systems, such as WebPay 2.0, you can identify applicable URL, authorization and notification settings.

To open the Approve Print Job screen, proceed as follows:

1. Open Management Home Page. If necessary, see

Administrator Log In / Log Out.

2. Click Web Pages icon

3. Click [3.

Approval

4. Click [Edit].

5. Review the Approve Print Job screen,

and then make any necessary changes.

Page 45

Approve Print Job Screen

Feature

Description

job tracking and subsequent customer billing.

About Approve Print Job Screen

HotSpot Printer Operator’s Guide

 Allow users to

B  I am integrating

approve their print jobs

my service with a print billing system

Select this option if you want to show users the page count and price information before they print their documents. If you clear this box, the Approve Print Job screen will not appear.

Select this box only if you are integrating your Mobile Printing Service with any third-party print billing system (cost recovery solution), other than WebPay 2.0. If selected, also set the following:

• URL: Enter URL of the print billing system in the space

provided.

• Imprint: Select this box (below URL) if you wish to limit the

session to only those that contain an imprint from the print billing system. Those users will be considered authorized. If the box is unchecked, the imprint is received but is not required; the user will be considered authorized.

• Send Blind Job Notices from: Select either:

- Print Delivery Station (i.e., HotSpot Printer): The Blind

Job Notice is sent when the job is released from the printer.

- User’s Web Browser: The Blind Job Notice is sent from

the user’s Web browser when they approve the job to be sent to the printer.

The Blind Job Notice application produces a printer activity report, including the job owner and number of pages printed. This enhancement confirms the secure release of print jobs to the printer’s hard disk drive, enabling real-time

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HotSpot Printer Operator’s Guide

Note: When integrating your Mobile Printing Service with the WebPay 2.0 third-party print bi lling system, a screen similar to that shown below allows the user to input credit card billing information. For more information, see

Plug-in Overview.

Appendix 6: WebPay 2.0

6. Click [Save] to save your settings and exit the screen. To exit, without saving settings, click

[Cancel].

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HotSpot Printer Operator’s Guide

Confirmation of Print Job Screen

This screen notifies the user that the document has been processed, and allo ws the user to check the status of a job in progress. In addition, you can create an end-user Printing Service Survey, if desired.

To open the Confirmation of Print Job screen, proceed as follows:

1. Open Management Home Page. If necessary, see

Administrator Log In / Log Out.

2. Click Web Pages function icon

3. Click [4.

Confirm

4. Review the Confirmation of Print Job screen (see

Fig. 15), and then make any necessary changes.

Confirmation of Print Job Screen

Fig. 15

Page 48

About Confirmation of Print Job Screen

Feature

Description

HotSpot Printer Operator’s Guide

Confirmation of

Print Job Information

B Delivery Options

C Printing Service

Survey

Add/edit instructions to your users for picking up their documents, and then click [Save].

Delivery Options do not apply to Ricoh HotSpot Printers since the print job owner must physically release the job.

If desired, create an end-user survey with up to 6 Yes/No questions. Also, enter survey link text that users can click on, should they choose to fill out the survey (after the print job is submitted). If this scr een is modified, click [Save].

Note: To get a report of survey results, go to the Management Home Page and click the

Reports link.

5. If necessary, click Back [] to return to Management Home Page.

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HotSpot Printer Operator’s Guide

Languages

The PrinterOn Web Pages can be displayed in one of six languages (English [default], Spanish, French, Dutch, German and Italian). When more than one language is available, a drop-down (see Fig. 16) gives a user the opportunity to select the desired display language. In Fig. 16, Spanish has been selected.

When selecting another language, three setting changes are available, as follows:

• Web Pages: Procedures with instructions on next page. Note that changing the P rinterOn Web

Pages (Fig. 16) does not change the language of the administrative pages (

administrators). Those pages are English only.

www.printeron.net/

• HotSpot Printer LCD: Change the HotSpot Printer’s LCD language to match the PrinterOn Web

Pages, click the flag button on the HotSpot keypad (see Fig. 17) until the desired language appears in the printer’s LCD. If necessary, see

Appendix 2: HotSpot Keypad Layout and Operation.

• Standard Printer LCD: The LCD language for non-HotSpot specific messages (see Fig. 18) can

also be modified using the Web Image Monitor (WIM) utility. Proceed as follows: Log in to WIM. If necessary, see under Device Settings, click [System] > click [General Settings] > click [Display Panel Language] drop-down > select language > click [OK]. If necessary, reset printer by turning device off/on.

Fig. 16 Fig. 17 Fig. 18

Web Pages

To add/remove one or more language(s) from t he PrinterOn Web Pages, proceed as follows:

1. Open Management Home Page. If necessary, see

Appendix 3: Check Device Status via Web Image Monitor. Click [Configuration] >

Administrator Log In / Log Out.

2. Click Languages icon

Page 50

3. Click drop-down [] to view/select language:

Fig. 19

• English

• Espanol (Spanish)

• Francais (French)

• Netherlandse (Dutch)

• Deutsch (German)

• Italiano (Italian)

4. Click [Add Language].

5. Choose which languages you would

like to display by default, and which languages you would like to make available to users from the Start page drop-down (see Fig. 16).

6. If making changes, click [Update].

7. Just as you selected a language in step 3,

you can perform the same function from this screen (see Fig. 19). Click the drop-down to view/select another language, e.g., Francais, and click [Add Language]. The screen refreshes, showing French added to Languages available in your Service list.

8. To remove a language, click the associated

drop-down to select the language, if necessary, and then click [Remove].

9. The Management Home Page displays.

Note: To remove another language, repeat step 2, and then 8.

HotSpot Printer Operator’s Guide

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HotSpot Printer Operator’s Guide

Feature

Description

Printers

On the Printers page, you can view and edit settings made for the last printer you updated. Note, however, that you must use a different PrinterOn Name for each printer. If you edit these settings, they will become the default setting for the next printer you add to your service. Note that it may take several minutes for some changes to be reflected in search results.

1. Open Management Home Page. If necessary, see Administrator Log In / Log Out.

2. Click Printers function icon

3. Review the Manage your Printers screen.

Manage your Printers Screen

About Manage your Printers Screen

Fig. 20

A Add a printer to

your Service

B Printer Name Performs same function as [A]. C Features

Click this link to open the Printer Configuration page when you can add/delete printers, as well as set printing and pricing options.

If special settings have been made, for example, maximum page count, duplex, etc., the information displays here, as well as a

legend. Click the Quick He lp icon

to view a description of legend

icons.

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HotSpot Printer Operator’s Guide

D Options

• Set printer hours – Choose the time zone and hours of printer

availability (weekdays, weekends and/or holidays).

• Take printer online/offline – If you need to temporarily make

your service unavailable (f or printer maintenance, for example), you can present users with a notification page when they browse to the PrinterOn Web Pages (www.printeron.net/ricoh/xxxxx You can customize the text on this page by clicking the [Web

Pages] icon

4. If necessary, click Back [] to return to Manage your Printers screen.

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HotSpot Printer Operator’s Guide

Configure Required Info, Printing Options & Pricing Options

It is possible to add or remove a printer. When adding a printer, you can set printer options, such as maximum page count, maximum page size (KB), supported paper sizes, etc. In addition, it is possible to configure pricing information for your Mobile Printing Service.

Important: Fees can be associated with your service with or without the optional WebPay 2.0 plug-in.

The advantage of WebPay 2.0, however, is the ability to integrate your service with a credit card billing system. For more information, see

Appendix 6: WebPay 2.0 Plug-in Overview.

Required Info

1. From the Manage your Printers screen, click [A], Add a Printer to your Service. If necessary,

see previous section.

2. Review the Required Info screen, and then make any necessary changes.

Required Info Screen

Fig. 21

Page 54

About Required Info Screen

Feature

Description

HotSpot Printer Operator’s Guide

A Printer Configura-

tion

B Using your printer

with PrintWhere

Your HotSpot Printer has been pre-configured, so leave the settings as shown in Fig. 21.

and Email Printing

C Autofind Hint

Your printer's IP address (or DNS name) enables guests (users) in the vicinity of your service with an easy and quick way to find your printer and use your service. Guests (users) simply browse to the main PrintSpots page (

www.printspots.com) and the directory

matches the quest’s (user’s) IP Address with the printer's Search IP Address. Enter the IP address of the network your printer is connected to in the Search IP Address field. The IP A ddress of your computer (or the network address it is using) is displayed in the green box. If your service uses this same address, click the button.

D Delete this printer Warning! Do not click this button. Doing so wil l r emove the

HotSpot Printer.

3. Click [Save] to save your settings and exit the screen. To exit, without saving settings, click

[Cancel].

Printing Options

1. To set printing options, click the Printing Options tab. See Fig. 21.

2. Review the Printing Options screen, and then make any necessary changes.

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HotSpot Printer Operator’s Guide

Feature

Description

Fig. 22

Printing Options Screen

About Printing Options Screen

A Releasing print

jobs

B Authorizing users

Your HotSpot Printer has been pre-configured, so leave the settings as shown in Fig. 22.

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HotSpot Printer Operator’s Guide

options.

C Output options  Include a Cover Page with print jobs

Cover Pages identify the sender and the time of the print job, and may include additional information.

 This printer is monitored by an attendant

When checked, this tells the users of your printing service that their print jobs will be held at the printer until the authorized user is present to pick up (and possibly pay for) the print job.

 Guests will be charged for printing

When checked, this box enables the Pricing Options tab, in which you can specify the price for each selected paper size. The prices will be displayed to your guests (users) in the printer Details window of your service.

• Printer password

If a password is entered here, users must provide this password to print to your HotSpot Printer. Jobs that are not supplied with the correct password cannot be submitted.

• Max. page count

Specify the maximum number of pages a print job may use. Print requests exceeding this limit will not be accepted. This includes cover pages.

• Max. job size (KB)

Enter a number to specify the limit on a print job. Print requests exceeding this limit will not be accepted. Note: The maximum file size is 16MB.

• Duplexing

From the drop-down list, select your duplexing preference. If you prefer to let the printer control duplexing, select "Not Managed".

• Paper sizes

From the drop-down list, select the valid page sizes for print jobs and click [Add]. You can specify up to 7 paper sizes. To make one of the paper sizes your default, select the paper size from your list in the r ight-hand column and click [Set Default]. Note: To allow users to select different paper sizes during printing, you must enable this function on the Printing Options Screen. See

Printing Options Screen, A. Offer users printing

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HotSpot Printer Operator’s Guide

D Description of your

printing service

The following fields add detailed information to your listing to inform your guests (users) about how they can pick up print jobs and who to contact if there is a problem.

• Hours of operation: For example, Mon.-Fri.: 8:00am-6pm; Sat.-

Sun: Closed.

• Location: For example: 12 Anywhere St., Anywhere, NJ 01234

• Description: For example: HotSpot Printer – Hotel Lobby

• Assistance: For example: Contact front desk, ext. 123

 Include in email to users

Select this box if you wish to include any or all of the above information in email communications with your users.

E Print Delivery

This function is not applicable to HotSpot Printers.

Station

3. Click [Save] to save your settings and exit the screen. To exit, without saving settings, click

[Cancel].

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HotSpot Printer Operator’s Guide

Pricing Options

1. To set pricing options, click the Pricing Options tab. See Fig. 21.

2. Review the Pricing Options screen, and then make any necessary changes.

Note:

• Pay-for-pr int services are supported. And though integration with third-party billing applications

(see

Appendix 6: WebPay 2.0 Plug-in Overview) is also supported, it is not required in order to

set pricing parameters.

• The pricing f ie ld s will describe to users how they will be charged for print jobs. The prices will be

displayed to your guests (users) in the printer Details window of your service.

• If the screen reads “Printing is free” you must return to the Printing Options tab and select the

“

Guests will be charged for prints,” under Output Options. See previous section.

Pricing Options Screen

Fig. 23

About Pricing Options Screen

Feature Description

A Currency

B Media Size

C Minimum charge

per job

If necessary, select the currency from the drop-down list for displaying and calculating your printing prices.

Displays the paper sizes you specified in the Printing Options tab. Enter a price for each of these sizes.

If applicable, enter the minimum amount users must pay for printing.

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HotSpot Printer Operator’s Guide



D Other Options

If applicable, select the following box(es):

Price includes all taxes: Indicates to users in the printer

description whether or not the prices you have listed include applicable taxes, or whether you will be adding taxes to the price when users pay for their documents.

Charge for cover page if cover pages are enabled: If your

printer requires users to include cover pages with their documents (if your printer is available to all users and the printer is attended or set to automatically release documents), you can choose whether or not the cover page is free or whether users are charged for this page according to your printing price for a single page

3. Click [Save] to save your settings and exit the screen. To exit, without saving settings, click

[Cancel].

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HotSpot Printer Operator’s Guide

View Machine ID, and Printers

Warning! Do not change

These functions are not

Software

Though the Software function icon is available, there is no need to download, upgrade and manage software for your HotSpot Printer.

1. Open Management Home Page. If necessary, see

2. Click Software function icon .

Serial Number

Administrator Log In / Log Out.

Local IP Address or Port settings!

applicable to your HotSpot Printer.

3. Close your Web browser [X] or click another function icon.

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HotSpot Printer Operator’s Guide

Reports

To view/export a Summary or Detailed Activity Report or Survey Response Report, proceed as follows:

1. Open Management Home Page. If necessary, see

2. Click Reports function icon .

3. Click [Create Report] for desired

category, Summary or Detailed (Activity Report).

Note:

Administrator Log In / Log Out.

• When choosing Detailed, select the

HotSpot Printer, if more than one is installed, and the period (Today, Yesterday, Last 7 Days, Last 14 Days, etc., up to the last three months).

• Export data from the Detailed (Activity

Report) screen by clicking [

Report

to open or save the report. Open the .csv file in Microsoft Notepad, etc.

]. Follow the pop-up messages

Excel, Word,

Export

• To create a report containing responses

to your survey, if applicable, click [ Report] . For more information on creating a survey, see

Printing Service Survey.

4. Close your Web browser [X] or click another function icon.

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HotSpot Printer Operator’s Guide

Administrators

Multiple administrators provide backup in the event that an administrator is not available, and is strongly recommended. To add or remove administrators, proceed as follows.

1. Open Management Home Page. If necessary, see Administrator Log In / Log Out.

2. Click Administrators function icon .

3. To add an Administrator, enter his/her email

address, and then click [Add]. Note:

• The new administrator(s) will receive an

email from PrinterOn which includes a link to complete the setup process. During that process, you will be asked to create a new password (6 – 20 characters) .

• If you enter an email address that already

exists, a pop-up window reads [User

already exist as an administrator for this portal.]. Click [OK] to close the

window.

4. To remove an Administrator, click the drop-down and select the associated email address, and then

click [Remove]. Important:

• You may not remove yourself as an administrator.

• If the display reads [Unable to remove the user. The user is a super administrator of the site],

see

Appendix 8: Troubleshooting.

5. Close your Web browser [X] or click another function icon.

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HotSpot Printer Operator’s Guide

Update Account

To update your contact and/or billing address information, proceed as follows:

1. Open Management Home Page. If necessary, see Administrator Log In / Log Out.

2. Click Account Information function icon .

3. Change settings, as required.

Note: Asterisk (*) indicates a required field.

4. Click [Update] to save settings. To exit,

without saving settings, click [Cancel].

Referral and Property Codes are not applicable to your Mobile Printing Service.

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HotSpot Printer Operator’s Guide

System

Java SDK.

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This section covers tasks and settings that may be required, such as pr int job and user list management, as well as proxy and log file parameters.

Administrator Log In

1. Open your Web browser.

2. Go to:

3. Review Service Status (Screen 1) system information and status testing capabilities, and then

perform any necessary testing procedures.

About Service Status (Screen 1)

http://PrinterIPAddress:8080/printeron/PDSJSP.

Service Status (Screen 1)

Fig. 24

Feature Description

Information

■ Software Version: Indicates the currently installed version of

your Mobile Printing Service software.

■ Printer Model: Indicates the printer model number.

■ Printer ID: Indicates the unique PrinterOn identifier used to

associate the physical printer with PrinterOn virtual printer listing.

■ SDJ/J Version: Indicates the installed version of the supplied

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HotSpot Printer Operator’s Guide

■ Local Time: The current local time as reported by the printer.

the Mobile Printing Service software.

Note: For more information, see Appendix 8: Troubleshooting.

This value is used when performing secure network communications (SSL). If this value is significantly incorrect, the SSL protocol may reject connections. The date and time can be set on the printer control panel, if necessary. See

Appendix 8:

Troubleshooting.

■ Free Disk Space: Indicates the remaining free disk space

available on the HotSpot Printer’s hard disk drive. In low disk space conditions, the service may not be able to download additional print jobs.

■ Print data files in disk: Indicates the current number of print

jobs that reside on the printer and are available for release via

Status Test

To follow are fields and options available on the PrinterOn administration pages related to the current software status and testing options.

■ PrinterOn License: Indicates the results of the last license

query to the PrinterOn hosted services. The license can be manually checked by clicking the adjacent [Test] button. The PrinterOn license status will display one of the following three values:

- Valid: Connection with the Mobi le Print ing Service is

successful, software is licensed.

- No License: Connection with the Mobile Printing Service is

successful, software is not licensed.

- No Comm: Unable to communicate with the PrinterOn’s

Mobile Printing Service.

■ Spool Service Connection: Indicates whether the software

was able to successfully communicate with the PrinterOn print data spooling service. A typical cause of failure is the lack of Internet connectivity. The connection can be manually tested by clicking the adjacent [Test] button.

■ Softw are Status: Indicates whether the software is currently

running or not. The software can be started and stopped using the adjacent [Start/Stop] button.

Internet Connection Test Tool: The Internet Connection Test Tool provides facilities to test Internet connections to specific URLs and reports the resulting http response contents. The supplied input text box accepts a URL string up to 256 characters. Pressing the [Test] button will perform an HTTP GET operation to the supplied URL. This tool is provided to aid in troubleshooting Internet connectivity and DNS issues. The URL provided can test SSL and non-SSL connections by preceding the URL wit h the appropriate http:// or https:// prefix.

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HotSpot Printer Operator’s Guide

Feature

Description

4. To man age print jobs and the user list, c lick [Log in], upper right corner (see. Fig. 24).

5. Enter credentials. Defaults:

• User Name = hotspot

• Password = printeron

6. Click [Login].

7. Review Service Status (Screen 2), and then make any necessary changes.

Service Status (Screen 2)

Fig. 25

About Service Status (Screen 2)

Print Job Management

■ Print data files in disk Indicates the current number of print

jobs that reside on the printer and are available for release. Clicking the adjacent [Delete All ] button will delete all print jobs saved and accessible to the Mobile Printing Servi ce.

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HotSpot Printer Operator’s Guide

User List Management

HTTP Proxy Settings

This section allows you to modify the default User Name and Password. It also provides facilities to create additional administrator accounts.

Important:

• The User Name and Password must be numeric in order to

access Operator Mode from the HotSpot Printer control panel, as the attached HotSpot Keypad only supports entry of numbers. See

Appendix 2: HotSpot Keypad Layout & Operation.

• There is no password reset or restore capability.

The HTTP Proxy Settings section allows the user to configure the Mobile Printing Service to work in network situations where all traffic has to go through an HTTP Proxy. For network proxies that do not use these particular features, the configured values on the Proxy Tab are ignored, so the default values do not need to be changed.

Settings include the following:

■ Enable HTTP Proxy: Select desired box. When selected, the

following functions are enabled.

- Use Web Proxy Auto Discover: Allows you to attempt

automatic detection of proxy configuration information on your local network using automatic detection protocols. If a proxy is found, the application displays the proxy URL in the Proxy Address field.

Authenticating proxies, (those that require username/ password credentials) are not supported with Web Proxy Automatic Discovery. Manual Configuration must be used for authenticating proxies. For non-authenticating proxies, any username/password data is ignored.

- User Manual Configuration (default): Allows manual

configuration of proxy settings.

■ Proxy Address: Defines the address for the proxy server.

■ Proxy Port: Defines the TCP port for the proxy server.

■ User Name: Specifies the User Name for proxies which require

authentication.

■ Password: Specifies the Password for proxies that require

authentication.

■ Re-enter Password: Confirms the password entered in the

Password field is the same. [Save Settings]: Click to save all setting s.

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HotSpot Printer Operator’s Guide

■ [Test Proxy]: Used to test your proxy configuration settings.

Depending on the proxy method used, the results of the test are returned in the Proxy Test Results popup.

Log File Settings

The Log File settings are provided to assist in troubleshooting potential problems. The following options are available to configure and view log files.

[Save Log Level]: From the drop-down, select the desired level of detail contained in the log, and then press this button. The log contains data regarding each transaction processed via the PrinterOn Server and HotSpot Printer.

• FINE (default)

• OFF: No logging activity

• INFO: Detailed information regarding normal operations (e.g.,

print job received)

• WARNING: serious problems that may interfere with normal

operations (e.g., disk/directory not found)

• SEVERE: only critical, system wide messages (e.g., expired

license, obsolete software version)

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HotSpot Printer Operator’s Guide

Important: Depending on the monitoring and troubleshooting

requirements, 6 log levels are provided. In most cases, logging should be kept to a low level or not enabled at all.

[Refresh Log File List]: Multiple log files are used to ensure any individual log file does not exceed a predetermined size.

This button can be used to refresh the list of available log files in the log file drop down box.

[View Log File]: Click this button to open a new browser window that will display the contents of the currently selected log file.

Note: The log filename consists of the date (year/month/day) time (hour/minute/second) and log number.

Director20090811174238.123.log

Administrator Log Out

After viewing/modifying Service Status settings, you must log out in order to ensure that the session has ended. To do so, click [

Log out ].

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HotSpot Printer Operator’s Guide

VV.. A

Appppeennddiicceess

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HotSpot Printer Operator’s Guide

Release Code

Tracking Number

AAppppeennddiixx 11:: HHoottSSppoott PPrriinntteerr OOppeerraattiioonn

When printing to your HotSpot Printer, the URL or email address that you use includes the printer’s unique 5- or 6-digit ID (

xxxxx

). This number is located on the label affixed to the printer, as well as the

Mobile Printing Service subscription certificate. Note: The exact steps taken to print a document may vary based on configuration settings. Also,

depending on the size and complexity of the submitted print job, it may take several minutes for the printer to receive the file(s) from the PrinterOn Server.

Printing Instructions for Computer Users

PC/Mac users can print in one of two ways, as follows:

Method A: Print via Web Upload

Upload a document or Web page using the p rinter’s URL…

1. Open your Web browser.

2. Go to: www.printeron.net/ricoh/

xxxxx

3. Browse to and select the document to print or enter a Web page URL* to

print the associated page.

4. Enter required User Information, e.g., your email address.

5. Click [Submit].

Note:

• Printing Options screens may display, allowing you to, for example, select the

paper size, number of copies and document type (Excel, Word, PowerPoint, etc.), and approve the job before it is sent to the HotSpot Printer.

• Your release code is displayed, along with a tracking number (see Fig. 26). In

addition, this information is emailed to the address entered in step 4. Write down your tracking number should you need it for troubleshooting purposes.

Fig. 26

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HotSpot Printer Operator’s Guide

At the HotSpot Printer….

6. Press [OK] on the HotSpot keypad** attached to the printer.

7. Follow prompts on printer’s LCD panel to enter release code and print the job.

8. To print another document, select [

Print another document

], lower right corner (see Fig. 26).

Repeat from step 3.

Method B: Print via Email

Send email messages/attachments using any email application…

1. Open your email application.

2. Enter the printer’s email address: ricoh

xxxxx

@printspots.com.

3. Send email messages/attachments as you normally would.

Note: An email containing your release code(s) and tracking number is sent to your email inbox.

At the HotSpot Printer ….

4. Press [OK] on the HotSpot keypad** attached to the printer.

5. Follow prompts on printer’s LCD panel to enter release code and print the job.

Printing Instructions for Handheld Device Users

Print from your Blackberry®, iPhone™ other mobile handheld devices – with Internet access – by emailing messages/attachments to the HotSpot Printer’s email address. See Method B: Print via Email.

* Interactive Websites that generate URLs based on user input, such as mapquest.com and amazon.

com, often contain long URLs that are not entirely visible in the Web browser. When pasting the URL into the file or URL field, make sure you have copied the entire URL in order for the page to print.

** For information on additional HotSpot keypad functionality, e.g., reprinting or deleting a print job, see

Appendix 2: HotSpot Keypad Layout and Operation.

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HotSpot Printer Operator’s Guide

Key

Description

AAppppeennddiixx 22:: HHoottSSppoott KKeeyyppaadd LLaayyoouutt && OOppeerraattiioonn

Your HotSpot Printer comes with a keypad that is used for entry of the private release code, as well as for other functions, such as reprinting or deleting a print job, setting the language for the printer’s LCD panel, or checking your PrinterOn license status. Please take a moment to review these important features.

HotSpot Keypad

A 10-keypad

B [Menu]

C Flag (Language

Selection)

Press to enter release code or other instruction. Note: The maximum length of a release code is 10 digits.

Press to select function: [Menu] + [1] = Print [Menu] + [2] = Delete (Manually delete a print job) [Menu] + [3] = Reprint (Up to five [5] reprints can be released at

the HotSpot keypad, after the first job is printed, for a total of 6 copies. The reprint function times out after 20 minutes, after which the file is automatically erased from the printer’s hard disk drive.)

[Menu] + [4] = Operator (for administrator use only). See IV.

Advanced Administration, User List Management

Hint: You can also press [Menu] repeatedly to reach associated function, e.g., press [Menu] twice to delete a job in memory.

Press to select a different language for the printer’s LCD panel, e.g., English (default), Spanish, French, Dutch, German and Italian. All display text will appear in the selected language.

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HotSpot Printer Operator’s Guide

D [ Back]

E [?] Press to view license status. [PrinterOn x.x LicenseValid] should

If incorrect release code is entered, press to erase digits from right to left.

display. If not , see

Appendix 8: Troubleshooting.

F [X Cancel]

G [ OK]

H [Clear]

Press to exit current function, without printing. Press to confirm entry, e.g., after release code is entered. Press to erase an entered release code, and try again.

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HotSpot Printer Operator’s Guide

AAppppeennddiixx 33:: CChheecckk DDeevviiccee SSttaattuuss vviiaa WWeebb IImmaaggee MMoonniittoorr

If you wish to check the status of your printer installation, use Web Image Monitor (WIM). WIM is firmware built into all Ricoh printers that allows the administrator to use a standard Web browser to remotely manage the device over the network. All you need is Internet access, administrative privileges, and the printer’s IP Address; the IP Address on the Configuration Page. For information on printing the Configuration Page, see

To view/edit configuration settings, proceed as follows:

1. Open your Web browser.

2. Go to: http://PrinterIPAddress.

3. Click [Login].

II. Installation, Step A: Install Printer.

4. Enter credentials. Defaults:

• Login User Name: admin

• Login Password: leave field blank

5. Click [Login].

Page 76

6. Click [Configuration].

7. When done, click [Logout].

HotSpot Printer Operator’s Guide

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HotSpot Printer Operator’s Guide

AAppppeennddiixx 44:: HHoottSSppoott--CCoommppaattiibbllee PPrriinntteerr MMooddeellss

Color Laser Printers

Ricoh Lanier Savin

• Aficio SP C420DN-KP • LP331cn-KP • CLP131DN-KP

• Aficio SP C410DN-KP • LP226cn-IP • CLP27DN-KP

Black-and-White Laser Printers

Ricoh Lanier Savin

• Af icio SP 4100N-KP • LP131n-KP • MLP31DN-KP

Important: Also check the Ricoh Website (www.ricoh-usa.com) for the most recent model

introductions.

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HotSpot Printer Operator’s Guide

Microsoft Word 2.x

Microsoft PowerPoint 4.x

Microsoft PowerPoint 97

OpenOffice 3.x Draw

PNG - Portable Network Graphic

TIFF-M MSB CCITT Group 4 Tiled

TIFF-M LSB CCITT Group 4 Tiled

TIFF-M LSB Raw Striped

AAppppeennddiixx 55:: FFiillee FFoorrmmaatt SSuuppppoorrtt

Your Mobile Printing Service supports over 100 file formats….

Microsoft Office Formats

Microsoft Word 6.x Microsoft Word 95 Microsoft Word 97 Microsoft Word 2000 Microsoft Word XP Microsoft Word 2003 Microsoft Word 2007 Microsoft Word 2008 for Mac Microsoft Excel 2.x Microsoft Excel 3.x Microsoft Excel 4.x Microsoft Excel 5.x Microsoft Excel 95 Microsoft Excel 97 Microsoft Excel 2000 Microsoft Excel XP Microsoft Excel 2003 Microsoft Excel 2007 Microsoft Excel 2008 for Mac

Microsoft PowerPoint 2000 Microsoft PowerPoint XP Microsoft PowerPoint 2003 Microsoft PowerPoint 2007 Microsoft PowerPoint 2008 for Mac Microsoft Visio 5 Microsoft Visio 2000 Microsoft Visio 2002 Microsoft Visio 2007 OpenOffice 1.x Writer OpenOffice 1.x Calc OpenOffice 1.x Draw OpenOffice 1.x Impress OpenOffice 2.x Writer OpenOffice 2.x Calc OpenOffice 2.x Draw OpenOffice 2.x Impress OpenOffice 3.x Writer OpenOffice 3.x Calc

OpenOffice 3.x Impress StarWriter 3.0 StarCalc 3.0 StarDraw 3.0 StarChart 3.0 StarWriter 4.0 StarCalc 4.0 StarImpress 4.0 StarChart 4.0 StarWriter 5.0 StarCalc 5.0 StarDraw 5 . 0 StarImpress 5.0 StarChart 5.0 StarWriter 7.0 StarCalc 7.0 StarDraw 7.0 StarImpress 7.0 StarChart 7.0

Adobe PDF

PDF - Portable Document Format

Text Formats

RTF - Rich Text Format; ASCII Text; Unicode Text - Little Endian; Unicode Text - Big Endian

Graphics Formats

PNG - Interlaced Portable Network Graphic Windows BMP OS/2 BMP Windows BMP RLE4 Windows BMP RLE8 Windows BMP - Uncompressed bitmap JPEG JPEG 2000 JFIF - Baseline JPEG Good Compression Progressive JPEG JPEG 2000 - Code Stream JBIG2 GIF - Graphics Interchange Format TIFF LSB TIFF MSB TIFF-M MSB CCITT Group 4 Striped TIFF-M LSB CCITT Group 4 Striped TIFF-L MSB CCITT Group 4 Striped TIFF-L LSB CCITT Group 4 Striped

TIFF-L MSB CCITT Group 4 Tiled TIFF-L LSB CCITT Group 4 Tiled TIFF-M MSB CCITT Group 4 TIFF-M LSB CCITT Group 4 TIFF-L MSB CCITT Group 4 TIFF-L LSB CCITT Group 4 TIFF-M MSB Raw CMYK TIFF-M LSB Raw CMYK TIFF-L MSB Raw CMYK TIFF-L LSB Raw CMYK TIFF-M MSB Raw Striped CMYK TIFF-M LSB Raw Striped CMYK TIFF-L MSB Raw Striped CMYK TIFF-L LSB Raw Striped CMYK TIFF-M MSB Raw TIFF-M LSB Raw TIFF-L MSB Raw TIFF-L LSB Raw TIFF-M MSB Raw Striped

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TIFF-L LSB Raw Striped

Graphics Formats Cont.

TIFF-L MSB Raw Striped

TIFF-M LSB Striped Packbits

TIFF-L MSB Striped Packbits

TIFF-M MSB LZW CMYK

HotSpot Printer Operator’s Guide

TIFF-M MSB Raw Tiled TIFF-M LSB Raw Tiled TIFF-L MSB Raw Tiled TIFF-L LSB Raw Tiled TIFF-M MSB CCITT Group 3 Tiled TIFF-M LSB CCITT Group 3 Tiled TIFF-L MSB CCITT Group 3 Tiled TIFF-L LSB CCITT Group 3 Tiled TIFF-M MSB CCITT Group 3 TIFF-M LSB CCITT Group 3 TIFF-L MSB CCITT Group 3 TIFF-L LSB CCITT Group 3 TIFF-M MSB Striped Packbits

TIFF-L LSB Striped Packbits TIFF-M MSB NRLE TIFF-M LSB NRLE TIFF-L MSB NRLE TIFF-L LSB NRLE TIFF-M MSB CCITT Group 3 2D TIFF-M LSB CCITT Group 3 2D TIFF-L MSB CCITT Group 3 2D TIFF-L LSB CCITT Group 3 2D TIFF-M MSB JPEG TIFF-M LSB JPEG TIFF-L MSB JPEG TIFF-L LSB JPEG

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HotSpot Printer Operator’s Guide

AAppppeennddiixx 66:: WWeebbPPaayy 22..00 PPlluugg--iinn OOvveerrvviieeww

Ricoh has collaborated with PrinterOn and WebPay Services Aps (WPS), a Danish company specializing in Web payment processing services, to provide a secure hosted billing solution called WebPay 2.0. Fully-integrated into HotSpot Printers and the PrinterOn Mobile Printing Service, WebPay 2.0 is an optional plug-in that brings eCommerce capability to your HotSpot Service.

WebPay 2.0 seamlessly integrates with your HotSpot Mobile Printing Service, enabling easy Web or email job submission. In the background, WebPay 2.0 counts the number of pages in each job, calculates the job cost and initiates a credit card billing sequence just like any other eCommerce transaction. The rest of the HotSpot printing process, i.e., entering a release code, etc., remains unchanged. This offers a unique opportunity to turn your HotSpot Printer into a revenue-generating service.

WebPay 2.0 Benefits

• Totally Secure – Every print job and financial transaction is guaranteed secure. Private release

codes are generated for each job. All jobs are erased after leaving a server or being printed.

• 100% Automated – There’s nothing for employees to do but make sure paper is in the printer.

The system is self-service to all walk-in customers.

• Extremely Easy to Use – That means no IT or customer support requirements. No

administration is required. The user simply sends the file, approves the charge request, and enters the release code at the printer. It’s that simple.

• Affordable & Profitable –The syst em is tur n-key, and the first year of the PrinterOn Mobile

Printing Service is included in the printer’s price. The WebPay 2.0 service costs only $30 per printer per month, (annual commitment required), and generates new revenues and offsets the cost of printer ownership.

WebPay 2.0 Enhancements

WebPay 2.0 includes several enhancements that address the expanding use of Mobile Printing Services.

• Global Administration, Accounting, and

Reporting WebPay 2.0 now provides a secure portal for printer administration and reporting over multiple locations and a limitless number of devices. An administrator tasked with monitoring HotSpot activity across an entire organization can do so from a centralized portal. They can view all HotSpot printers installed under the account, monitor volumes and activity by device and see network totals. With this information companies can identify and redeploy underutilized printers or change the promotion of the HotSpot service to increase visibility/use. Further, the WebPay service is completely scalable, allowing you to easily install additional devices to expand the – service or meet demand in high volume locations.

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6.750.50

26/16/2009 7:50Hotspot printer NetherlandsPrint job

7.251.5066/12/2009 12:15Hotspot printer USAPrint job

8.751.2556/4/2009 9:30Hotspot printer GermanyPrint job

10.0010.006/4/2009 8:04WebPay deposit order 544-8663Deposit

BalanceCostPagesDate/TimeDetailsJob

• Personal Print Accounts

This feature allows business travelers and mobile executives to securely print from any computer or mobile device to any HotSpot Printer at any location on a HotSpot Printer provider’s network by establishing a WebPay 2.0 Personal pre-paid debit account with the HotSpot Printer service provider. Using a standard credit card, a user deposits funds into a WebPay account. Then, whenever a document is printed, the job cost is debited from the account. The user simply logs into their prepaid account rather than entering a credit card number for each transaction. Imagine you are a sales representative covering several states or even European countries, and you often stay at Hilton hotels that offer the HotSpot Mobile Printing Service and WebPay, as illustrated in Fig. 27.

Fig. 27

For the end-user, the advantages of having a WebPay account include the ability to print to any HotSpot Printer on the provider’s network, not having to enter a credit card number for each print job, plus the ability to charge all printing expenses to the same account no matter where the pages are output. You can also log into your account, see transaction details, check balances, easily refund the account, and print a consolidated report for expense reimbursement. This feature is extremely useful for hotel chains, Wi-Fi providers, coffee shop chains, and other similar businesses with multiple locations.

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• Support for Cash Payments and Vouchers

WebPay 2.0 opens the door to greater revenue generating opportunities by allowing walk-in customers to purchase printing services for cash at the register, or for retailers to issue vouchers/coupons for quantities of printed pages as a free promotion. For instance, a café may provide patrons with $1 of free printing with every latte. Similar to Personal Print Accounts, this is another way to make mobile printing easy and affordable, but tailored for the retail environment. Vouchers can only be issued by the owner of the printer. When a retailer subscribes to the WebPay service, they will be able to sell vouchers in $1, $5, and $10 denominations to cash paying customers. The voucher is printed with a code that the user enters into their PC or mobile device to submit the print job.

• Integration with Back-end Third Party Accounting Systems.

WebPay 2.0 now supports the ability to integrate with third party accounting systems. This is especially critical in t he hospitality industry. When the hotel property offers HotSpot Mobile Printing and WebPay payment services, guests can route all printing charges directly to their hotel bill, just as with in-room movies and room service charges. This enhancement makes HotSpot solutions an attractive, maintenance-free service.

Note: For more information on WebPay 2.0, please contact your authorized HotSpot Printer sales representative.

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Q1. How does the Ricoh / PrinterOn® Corporation partnership work? A1. Founded in 2000, PrinterOn Corporation is a Canadian company recognized as an industry leader

and pioneer of Mobile Printing Services. By partnering with Ricoh, the two companies merge their core competencies to deliver the industry’s first completely embedded secure mobile printing solution.

Ricoh provides the robust, reliable printer hardware that addresses the needs of business professionals with the highest standards for image quality. PrinterOn provides the software mechanism to enable users to print any document to any device with total data security. Ricoh’s Embedded Software Architecture™ completes the picture by actually integrating mobile printing capabilities into the printer controller.

For more information about PrinterOn Corporation’s products and services, please visit their

Website at

http://www.printeron.com

Q2. What is a HotSpot Printer ? A2. A HotSpot Printer is a secure, customizable mobile printing solution that enables a user to print

documents securely across the Internet, from any Internet-enabled computer, cell phone or wireless handheld device.

Q3. What is PrintSpot™?

A PrintSpot™ is simply PrinterOn’s Server that receives your print instructions and files, and then

A3.

generates compressed printable data file that is directed back to the specified HotSpot Printer. You simply upload or email your document to the secure PrinterOn Server via the URL or email address of the HotSpot Printer. This information is printed on a label affixed to the printer.

Q4. How do I register and activate the printer?

Your HotSpot Printer ships with a subscription certificate this is needed in order to register the

A4.

Mobile Printing Service. You must first unpack and connect the printer, and then register the device with PrinterOn at

Registering the printer upon installation activates the service. You will also be asked to provide email contact information as well.

Note: Step-by-step instructions for installing, registering, testing and customizing the Printer On Web Pages are included in this Operator’s Guide. See

www.printeron.net/register.

II. Installation.

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Q5. Where do I turn for service and support? A5. A new HotSpot Printer is supported by a standard one-year warranty on the printer itself, along

with a one-year subscription to PrinterOn’s PrintSpots Mobile Printing Service. For first-line technical support, in the U.S., call 1-800-RICOH-38 (1-800-742-6438), in Canada, call 1-800-263-

0815. If the issue appears related to PrinterOn, PrinterOn Corporation’s technical support will be engaged directly to help resolve the issue. PrinterOn stands ready to help achieve the greatest satisfaction and performance from your Mobile Printing Service.

Q6. How do I renew or extend the Mobile Printing Service? A6. When your HotSpot Mobile Printing Service is nearing the expiration of its prepaid one-year

subscription, contact your authorized HotSpot sales representative. You will then have the option to purchase a 2-, 3- or 4-year Mobile Printing Service Extension from Ricoh:

• 2-year Extension: Part #: 003357MIU

• 3-year Extension: Part #: 004813MIU

• 4-year Extension: Part #: 004814MIU

Upon purchase of the Service Extension, you will receive a Certificate with an Extension Code as well as instructions for extending the service.

Q7. How does HotSpot printing work? A7. You send a document from your Internet-enabled computer, cell phone or wireless handheld

device to the PrinterOn Server, using the URL or email address assigned to the HotSpot Printer. After the document is submitted, the Server generates a compressed printable data file and securely communicates the file back to the destination printer. You then receive a private release code (on your computer or PDA) that is entered via the HotSpot keypad, attached to the printer. The document prints. It is that easy!

Q8. What types of mobile printing methods are supported? A8. There are two methods of mobile printing integrated into your HotSpot Printer:

1. Driverless Web-based Printing: You enter the URL of the HotSpot Printer's Web page and

send documents and Web content to the HotSpot Printer. The URL (e.g., www.printeron.net/ ricoh/xxxxx

2. Email Printing: Also driverless, this method allows you to forward email messages/attachments (from any computer or handheld device [BlackBerry, iPhone or Internet-enabled cellphone]) to the email address assigned to the HotSpot Printer. The email address (e.g., ricohxxxxx

*Note: xxxxx represents the unique 5- or 6-digit ID assigned to your HotSpot Printer.

Important: Both mobile printing methods require Internet access and nothing more. There is no

software for the user to download and install to print to a HotSpot Printer.

)* is printed on a label affixed to the HotSpot Printer.

@printspots.com)* is printed on a label affixed to the HotSpot Printer.

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Q9. What is “driverless” printing? A9. “Driverless” refers to a system’s ability to request a print job without opening the document or

choosing print parameters inside a printer driver. Driverless printing is desirable because it allows you to send files for output without access to the authoring application, such as when a Microsoft Word document is sent as an email attachment to a cell phone or PDA. In short, driverless printing requires that the receiving server prepare the file for output, not the sending device, thus enabling you to access convenient printing whenever you are away from your desk.

Q10. When sending a document to a HotSpot Printer, is the file transfer process

secure?

A10. For complete data protection, every step of the file transfer process is encrypted using 128-bit

SSL encryption technology. Each file is erased from the PrinterOn Server immediately after transfer to the target HotSpot Printer. Further, every job is locked safely on the printer’s hard disk drive, until the user arrives at the printer and enters their private 4- to 10-digit release code via the attached HotSpot keypad.

Q11. How can I search for printer locations? A11. Visit the PrinterOn Web sit e at http://www.printeron.com/index to locate PrintSpots, i.e.,

accessible HotSpot Printers in your area.

Q12. How will I know where to send the file? A12. As mentioned, labels are affixed to the front of each HotSpot Printer clearly ident if ying t he URL

and email address of each printer. You can also check the PrinterOn Web site at

http://www.printeron.com/index to search for local HotSpot Printers.

Q13. Do HotSpot Printers support third-party billing/accounting systems? A13. Yes. Ricoh has collaborated with PrinterOn and WPS to enable a hosted billing solution called

WebPay 2.0, which counts the number of pages, calculates the job cost, and initiates a secure credit card billing sequence just like any other e-transaction. The rest of the printing process (entering a release code, etc.) is identical to the free process. Reference: See

Appendix 6: WebPay 2.0 Plug-in Overview.

Q14. What languages are support by the HotSpot Printer and PrinterOn We b Pages? A14. For global travelers, multinational enterprises and hotel chains, HotSpot Printers and the

PrinterOn Web Pages support English (default), Spanish, French, German, Dutch and Italian.

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Q15. What document file formats are supported? A15. Your Mobile Printing Service supports over 100 file types, including:

• Microsoft® Word 2.0 > 20 07

• Microsoft Excel 2.0 > 2007

• Microsoft PowerPoint 4.0 > 2007

• Microsoft Visio 5 > 2007

• OpenOffice.org

• Adobe PDF files

• Web pag es (htm, html, mhtml)

• Text and RTF files

• JPEG, TIFF, BMP, PNG, and GIF picture files

Reference: For a complete File Format Support list, see

Q16. Can I brand my Mobile Printing Service? A16. Yes. You can change the design of the PrinterOn Web Pages using a simple online editor to

incorporate your company colors, logo and text. This allows you to take greater ownership of the solution as a branded service to your customers, guests and employees. In this way it can help you expand this unique offering and differentiate yourself from competitors who do not offer mobile printing.

Q17. Is there a maximum file size limit for HotSpot Printers? A17. Yes. The maximum file size the HotSpot printer can process is 16MB.

Appendix 5.

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No. Issue Action

1 Service is not

running, i.e., default printer display message

does not

read: [For

Print Release, Press OK]

• Perform the following steps to restart the service:

1. Turn printer power OFF.

2. Disconnect the USB keypad cable (from rear of printer).

3. Turn printer power ON.

4. Wait approx. 90 seconds after [Ready] is displayed on printer LCD.

5. Turn printer power OFF.

6. Reconnect the USB keypad cable.

7. Turn printer power ON.

8. Wait approx. 90 seconds after [Ready] is displayed on printer LCD. The message [Print

Release Press OK] should appear on the LCD.

9. To determine service status, go to 2.

2 Cannot print

• To check service status press the [?] key on the HotSpot keypad. The printer LCD will display

one of the following messages:

- [PrinterOn x.x LicenseValid]. Indicates that Mobile Printing Service application is working

properly.

- [PrinterOn x.x InternetDown]. This indicates that the printer cannot get proper connection

to the Mobile Printing Service Server. Please check printer network settings (IPv4, DHCP, DNS, etc.). See Quick Installation Guide. Also see Item 3, below.

- [PrinterOn x.x NoLicense]. This indicates that the application cannot get a valid license

from the Mobile Printing Service Server. Please check printer’s network settings (IPv4, DHCP, DNS, etc.). See Quick Installation Guide. Please check that the printer’s time and date are set correctly. See Item 4.

Ricoh Help Desk: U.S.:1-800-RICOH38 (1-800-742-6438), Canada: 1-800-263-0815

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No. Issue Action

3 Service status

reads: [PrinterOn x.x InternetDown]

(Note: To check service status, press [?] on HotSpot keypad)

• Confirm that there is Internet connectivity from another device (e.g., computer, laptop, etc.) by

using the same Ethernet cable and physical port connection.

• Confirm that there a no authentication requirements for accessing the Internet (e.g.,

username/password, “click here to connect” messages, etc.

• Ping or HTTP the HotSpot Printer’s IPv4 Address. For the IPv4 Address, print a Configuration

Page from the device control panel. For instructions, see

II. Installation, Step A: Install Printer.

• Contact your IT department or ISP (Internet Service Provider) to confirm that the TCP/IP

settings used by the HotSpot Printer are valid.

• Has DHCP been disabled? If so, static DNS values must be entered.

About DHCP

The HotSpot Printer’s default DHCP setting is “On”, in order for the DHCP Server to automatically assign an IP Address, Subnet Mask, Gateway Address and DNS Address. If, for example, the printer is turned off and moved to a new location, with DHCP set to “On,” as shown below, the correct network settings are automatically assigned.

The problem arises when the printer settings are changed to DHCP “Off” and an IP Address is manually assigned. If DHCP is “Off,” then the IP Address, Subnet Mask, Gateway Address and DNS Address must be manually set. If any of these addresses are set incorrectly or omitted, then the printer will not be able to communicate with the PrinterOn Server and vice versa. This typically results in an "Internet Down" error message on the printer's LCD Panel. With the Internet Down error, users are able to submit jobs to the PrinterOn Server, receive their release code but, the job never downloads to the Printer because the printer can't communicate over the Internet.

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No. Issue Action

3 Service status

reads: [PrinterOn x.x InternetDown]

Cont.

To correct the problem, proceed as follows:

Step 1: From the printer’s control panel, assign IP Address, Subnet Mask, Gateway Address

values. Note: Reboot the printer by turning the power off for at least five seconds. Reference: For more information, refer to the printer’s Hardware Guide >

Configuration, located on the Manual CD-ROM included with the printer.

Step 2: From Web Image Monitor, change the DNS Server values to match those entered via

the printer’s control panel. Important: Assign both primary and back-up DNS Addresses.

a. Make sure you have Internet access on an unrestricted network line. b. Open your Web browser c. Go to: http://PrinterIPAddress. d. Enter login credentials. Defaults:

• Login User Name: admin

• Password: leave blank

e. Click [Login]. f. Click [Configuration] link, left sidebar. g. Under Network, click [IPv4]. h. Under Details, click [Specify] button

adjacent to [Auto Obtain (DHCP)].

Important: If the DNS server is set

to [Specify], enter the values for the Primary (DNS Server1) and Secondary (DNS Server2) servers.

i. Click [OK] to save changes.

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No. Issue Action

3 Service status

reads: [PrinterOn x.x InternetDown]

Cont.

Step 3: Reboot the printer. This step is critical, as the changes will not take effect until

after the device is reset.

a. Turn printer OFF and remove network cable and HotSpot keypad. b. Turn printer ON. Wait until [Ready] appears in the display. c. Turn printer OFF and reconnect network cable and HotSpot keypad.

Turn printer ON. Approx. 90 seconds after [Ready] appears in the display, the message [For Print Release, Press OK]. You’re ready to print.

4 Service status

reads: [PrinterOn x.x NoLicense]

• This indicates that the Mobile Printing Service application running on the printer cannot get

a valid license from the PrinterOn Server. Please check printer network settings (IPv4, DHCP, DNS etc.). Also check that the time and date are set correctly. To do so, proceed as follows:

1. At printer control panel, press [Menu].

2. Select [Maintenance], and press [OK].

3. Select [Timer Settin gs], and press [OK].

4. Select [Set Date], and press [OK].

5. If necessary, enter correct month, day, year, and press [OK].

6. Select [Set Time], and press [OK].

7. If necessary, enter correct hour, minute, second, and press [OK].

8. Press [Menu] to exit.

Note: Steps may very slightly, based on printer model.

5 Job is sent and

release code received, but document does not print.

• To check service status, press [?] on Hot-Spot keypad.

• If the license status reads [PrinterOn x.x LicenseValid], but you still cannot release a print job,

there are other possible issues:

1. Firewall, authentication and/or redirection is preventing HTTP/HTTPS communication.

2. A change has occurred in the TCP/IP environment. Turn the printer OFF/ON to restart the

HotSpot Service.

3. Make sure that you are not entering the tracking number instead of the release code.

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No. Issue Action

6 Unavailable

printer features

• When the printer is accessed via the Mobile Printing Service, envelope printing, custom

paper sizes, special paper types, and other advanced printer driver features are not supported. However, advanced driver features are available when the printer is being utilized as a standard network printer.

7 A Web page will

not print

• Interactive Web sit es that generate URLs based on user input, such as mapquest.com and

amazon.com, often contain long URLs that aren't entirely visible in the Web browser. When pasting the URL into the File or URL field, make sure you have copied the entire URL in order for the page to print.

8 Cannot reprint a

job (via the [Menu] key on the HotSpot keypad)

• You have attempted to reprint more than five (5) copies, the maximum number available for

reprint, and/or 20 minutes has elapsed since the first print was released. After 20 minutes, the reprint function times out and the file is erased from the printer’s hard disk drive.

9 Trying to open

PrinterOn Web Page, but screen reads [Service offline]

• You have entered t he URL (www.printeron.net/ricoh/xxxxx) using a valid printer ID (xxxxx

Reference: See

but the unit is not yet registered. Register the printer and try again.

II. Installation, Step B: Register Printer.

10 Trying to open

PrinterOn Web Page, but screen reads [The page you request could not be found.]

• You have entered a URL using a non-existent printer ID (xxxxx

• You typed the URL in upper case. Re-enter URL using all lower-case letters.

). Re-enter URL with correct

ID.

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No. Issue Action

11 Trying to remove

an administrator, but screen reads [Unable to remove the user. The user is a super administrator of the site]

Super Administrators are members of Ricoh's manufacturing and technical support departments that require login privileges for troubleshooting purposes. As such, a Super Administrator cannot be removed.

###

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Ricoh Americas Corporation

Five Dedrick Place, West Caldwell, NJ 07006

Phone (973) 882-2000 

www.ricoh-usa.com

11/09 Rev. 1

Ricoh HotSpot Printer Operation Manual

Specifications and Main Features

Frequently Asked Questions

User Manual