Ricoh Aficio SP 5200S, Aficio SP 5210SR, Aficio SP 5210SF Troubleshooting

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Operating Instructions

Troubleshooting

When the Machine Does Not Operate As Wanted

Troubleshooting When Using the Copy/Document Server Function

Troubleshooting When Using the Facsimile Function

Troubleshooting When Using the Printer Function

Troubleshooting When Using the Scanner Function

Clearing Misfeeds

Appendix

Read this manual carefully before you use this machine and keep it handy for future reference. For safe and correct use, be sure to read the Safety

Information in "Manuals and Safety Information for This Machine" before using the machine.

Manuals for This Machine.................................................................................................................................4

Notice..................................................................................................................................................................7

Important.........................................................................................................................................................7

How to Read This Manual.................................................................................................................................8

Symbols...........................................................................................................................................................8

Machine Types...............................................................................................................................................8

Notes...............................................................................................................................................................9

Names of Major Items...................................................................................................................................9

List of Options.................................................................................................................................................9

Model-Specific Information.............................................................................................................................10

1. When the Machine Does Not Operate As Wanted

Indicators..........................................................................................................................................................11

Panel Tone........................................................................................................................................................12

Checking Machine Status and Settings..........................................................................................................13

When an Indicator to the Right of a Function Key Is Lit.................................................................................16

When You Have Problems Operating the Machine.....................................................................................18

Messages Displayed When Changing the On-screen Language...........................................................23

Adjusting the Image Density............................................................................................................................26

Adjusting Printing Position................................................................................................................................28

2. Troubleshooting When Using the Copy/Document Server Function

Messages Displayed When Using the Copy/Document Server Function..................................................31

When You Cannot Make Clear Copies.........................................................................................................34

When You Cannot Make Copies As Wanted...............................................................................................38

When Memory Is Full..................................................................................................................................45

3. Troubleshooting When Using the Facsimile Function

Adjusting the Volume.......................................................................................................................................47

Messages Displayed When Using the Facsimile Function............................................................................49

When You Cannot Send or Receive Fax Messages As Wanted.................................................................60

When Memory Is Full..................................................................................................................................66

If an Error Report Is Printed..............................................................................................................................67

Turning Off the Main Power / In the Event of Power Failure.......................................................................68

When an Error Occurs Using Internet Fax.....................................................................................................69

Error Mail Notification.................................................................................................................................69

Error Report (E-mail)....................................................................................................................................69

Server-Generated Error E-mail...................................................................................................................69

4. Troubleshooting When Using the Printer Function

Messages Displayed When Installing the Printer Driver...............................................................................71

Windows XP Professional or Windows Server 2003/2003 R2.............................................................71

Windows XP Home Edition.........................................................................................................................72

Windows Vista.............................................................................................................................................72

Windows 7...................................................................................................................................................73

Windows Server 2008...............................................................................................................................74

Windows Server 2008 R2..........................................................................................................................75

If USB Connection Fails...................................................................................................................................76

Messages Displayed When Using the Printer Function.................................................................................77

Status Messages..........................................................................................................................................77

Messages Displayed on the Control Panel When Using the Printer Function.........................................78

Other Messages...........................................................................................................................................81

When You Cannot Print...................................................................................................................................91

When the Data In Indicator Does Not Light Up or Flash..........................................................................93

Other Printing Problems...................................................................................................................................96

5. Troubleshooting When Using the Scanner Function

Messages Displayed When Using the Scanner Function...........................................................................105

Messages Displayed on the Control Panel When Using the Scanner Function...................................105

Messages Displayed on the Client Computer.........................................................................................115

When You Cannot Send Scanned Files.......................................................................................................120

When Stored Files Cannot Be Accessed.................................................................................................120

When Stored Files Cannot Be Edited......................................................................................................120

When You Cannot Browse the Network to Send a Scan File...............................................................120

When the TWAIN Driver Cannot Be Started..........................................................................................121

When the Network Delivery Function Cannot Be Used.........................................................................121

When S/MIME Cannot Be Used............................................................................................................121

When You Cannot Send Scan Files Using WSD....................................................................................122

When Scanning Is Not Done As Expected..................................................................................................123

6. Clearing Misfeeds

Removing Jammed Paper..............................................................................................................................125

Locating Jammed Paper............................................................................................................................125

When A1 is displayed..............................................................................................................................127

When A2 is displayed..............................................................................................................................128

When B is displayed.................................................................................................................................128

When C is displayed.................................................................................................................................131

When P is displayed..................................................................................................................................133

When R is displayed (Type 3 Only)........................................................................................................135

When Y1 - Y3 is displayed.......................................................................................................................136

When Z1 - Z2 is displayed......................................................................................................................137

Removing Jammed Staples...........................................................................................................................141

7. Appendix

Trademarks.....................................................................................................................................................143

INDEX...........................................................................................................................................................145

Manuals for This Machine

Read this manual carefully before you use this machine.

Refer to the manuals that are relevant to what you want to do with the machine.

• Media differ according to manual.

• The printed and electronic versions of a manual have the same contents.

• Adobe® Acrobat® Reader®/Adobe Reader must be installed in order to view the manuals as PDF files.

• A Web browser must be installed in order to view the html manuals.

Manuals and Safety Information for This Machine (mainly Europe and Asia)

Contains introductions of the manuals and information about safe usage of this machine.

Before using the machine, be sure to read the section of this manual entitled Safety Information to avoid injury and prevent damage to the machine.

Manuals and Safety Information for This Machine (mainly North America)

Contains introductions of the manuals and information about safe usage of this machine.

Before using the machine, be sure to read the section of this manual entitled Safety Information to avoid injury and prevent damage to the machine.

This manual is provided in English only.

Quick Installation Guide

Contains procedures for unpacking and installing the machine.

Initial Guide for Scanner and Fax

Explains how to set up the Scanner and Facsimile functions and use their basic features. Details about these functions that are not included in this manual are provided in Scanner Reference, Facsimile Reference, and Network and System Settings Reference.

About This Machine

This manual introduces the machine's various functions. It also explains preparation procedures for using the machine, the control panel, how to install options, how to enter text, how to install the CD-ROMs provided, and how to replace paper, print cartridge, staples, and other consumables.

Troubleshooting

Provides a guide for resolving common usage-related problems.

Copy and Document Server Reference

Explains Copier and Document Server functions and operations. Also refer to this manual for explanations on how to place originals.

Facsimile Reference

Explains Facsimile functions and operations.

Printer Reference

Explains Printer functions and operations.

Scanner Reference

Explains Scanner functions and operations.

Network and System Settings Reference

Explains how to connect the machine to a network and how to configure and operate the machine in a network environment. It also explains how to change System Settings and how to register information in the Address Book.

Security Reference

This manual is for administrators of the machine. It explains security functions that you can use to prevent unauthorized use of the machine, data tampering, or information leakage. For enhanced security, we recommend that you first make the following settings:

• Install the Device Certificate.

• Enable SSL (Secure Sockets Layer) Encryption.

• Change the user name and password of the administrator using Web Image Monitor.

For details, see “Setting up the Machine”, Security Reference.

Be sure to read this manual when setting the enhanced security functions, or user and administrator authentication.

VM Card Extended Feature Settings Device Reference

Explains how to set up the extended features settings with the machine.

VM Card Extended Feature Settings Web Reference

Explains how to set up the extended features settings using Web Image Monitor.

UNIX Supplement

Explains how to set up and use a network printer using UNIX.

To obtain the “UNIX Supplement”, visit our Web site or consult an authorized dealer.

This manual includes explanations of functions and settings that might not be available on this machine.

This manual is provided in English only.

Other manuals

• Quick Reference Copy Guide

• Quick Reference Printer Guide

• Quick Reference Fax Guide

• Quick Reference Scanner Guide

• App2Me Start Guide

• The following software products are referred to using general names:

Product name General name

DeskTopBinder Lite and DeskTopBinder Professional *

DeskTopBinder

SmartDeviceMonitor for Client 2 SmartDeviceMonitor for Client

Optional

Notice

Important

In no event will the company be liable for direct, indirect, special, incidental, or consequential damages as a result of handling or operating the machine.

For good copy quality, the manufacturer recommends that you use genuine toner from the manufacturer.

The manufacturer shall not be responsible for any damage or expense that might result from the use of parts other than genuine parts from the manufacturer with your office products.

How to Read This Manual

Symbols

This manual uses the following symbols:

Indicates points to pay attention to when using the machine, and explanations of likely causes of paper misfeeds, damage to originals, or loss of data. Be sure to read these explanations.

Indicates supplementary explanations of the machine's functions, and instructions on resolving user errors.

This symbol is located at the end of sections. It indicates where you can find further relevant information.

[ ]

Indicates the names of keys on the machine's display or control panels.

(mainly Europe and Asia)

(mainly North America)

Differences in the functions of Region A and Region B models are indicated by two symbols. Read the information indicated by the symbol that corresponds to the region of the model you are using. For details about which symbol corresponds to the model you are using, see “Model-Specific Information”.

Machine Types

This machine comes in three models with different copy and print speeds, and different units installed.

Machine type

Type 1 45 sheets/minute (A4 )

47 sheets/minute (81/2 × 11 )

Type 2 50 sheets/minute (A4 )

52 sheets/minute (81/2 × 11 )

Type 3 50 sheets/minute (A4 )

52 sheets/minute (81/2 × 11 )

Copy/print speed Finisher Internal tray 2

Cannot be installed Cannot be installed

Cannot be installed Standard

Standard Cannot be installed

Notes

Contents of this manual are subject to change without prior notice.

Some illustrations in this manual might be slightly different from the machine.

Certain options might not be available in some countries. For details, please contact your local dealer.

Depending on which country you are in, certain units may be optional. For details, please contact your local dealer.

Names of Major Items

Major items of this machine are referred to as follows in this manual:

• Auto Document Feeder ADF

List of Options

This section provides a list of options for this machine, and how they are referred to as in this manual.

Option list Referred to as

IEEE 802.11a/g Interface Unit Type J

IEEE 802.11g Interface Unit Type K

IEEE 802.11a/g Interface Unit Type J

Wireless LAN board

Model-Specific Information

CFE052

This section explains how you can identify the region your machine belongs to.

There is a label on the rear of the machine, located in the position shown below. The label contains details that identify the region your machine belongs to. Read the label.

The following information is region-specific. Read the information under the symbol that corresponds to the region of your machine.

(mainly Europe and Asia)

If the label contains the following, your machine is a region A model:

• CODE XXXX -67, -69

• 220-240V

(mainly North America)

If the label contains the following, your machine is a region B model:

• CODE XXXX -57

• 120-127V

• Dimensions in this manual are given in two units of measure: metric and inch. If your machine is a Region A model, refer to the metric units. If your machine is a Region B model, refer to the inch units.

1. When the Machine Does Not

Operate As Wanted

This chapter describes basic troubleshooting procedures that are applicable to all functions of this machine.

Indicators

This section describes the indicators displayed when the machine requires the user to remove misfed paper, to add paper, or to perform other procedures.

Indicator Status

: Paper Misfeed indicator Appears when a paper misfeed occurs.

See p.125 "Removing Jammed Paper".

: Original Misfeed indicator Appears when an original misfeed occurs.

See p.125 "Removing Jammed Paper".

: Load Paper indicator Appears when paper runs out.

See "Loading Paper", About This Machine.

: Replace Print Cartridge indicator Appears when the print cartridge needs to be replaced

soon.

Follow the on-screen instructions.

See "Handling the Print Cartridge", About This Machine.

: Add Staple indicator Appears when staples run out.

See "Adding Staples", About This Machine.

: Service Call indicator Appears when the machine is malfunctioning or requires

maintenance.

: Open Cover indicator Appears when one or more covers of the machine are

open.

1. When the Machine Does Not Operate As Wanted

Panel Tone

The following table describes the meaning of the various beep patterns that the machine produces to alert users about left originals and other machine conditions.

Beep pattern Meaning Causes

Single short beep Panel/screen input

accepted.

Short, then long beep Panel/screen input rejected. An invalid key was pressed on the

Single long beep Job completed successfully. A Copier/Document Server Features

Two long beeps Machine has warmed up. After cooling or being switched on, the

Five long beeps Soft alert The initial screen returns when the

Five long beeps repeated four times.

Five short beeps repeated five times.

Soft alert An original has been left on the

Strong alert The machine requires user attention

A control panel or screen key was pressed.

control panel or screen, or the entered password was incorrect.

job has finished.

machine has fully warmed up and is ready for use.

machine goes into energy saving mode and when simplified display is canceled.

exposure glass or paper is empty.

because paper has jammed, the toner needs replenishing, or other problems have occurred.

• Users cannot mute the machine's beep alerts. When the machine beeps to alert users of a paper jam or toner request, if the machine's covers are opened and closed repeatedly within a short space of time, the beep alert might continue, even after normal status has resumed.

• You can select to enable or disable beep alerts. For details about Panel Key Sound, see "General Features", Network and System Settings Reference.

Checking Machine Status and Settings

You can check the machine's system status.

Maintenance Info

You can check the following items under [Maintenance Info]:

• [Remaining Print Cart.]

Displays the amount of remaining toner.

• [No Staples]

Displays whether there are staples remaining or not.

• [Paper Tray]

Displays the paper type and size loaded into the paper tray.

• [Output Tray Full]

Displays whether the output tray is overloaded.

• [Original Misfeed]

Displays the state of and solutions for original misfeeds.

• [Paper Misfeed]

Displays the state of and solutions for paper misfeeds.

• [Cover Open]

Indicates whether one or more covers of the machine are open.

Data Storage

You can check the following items under [Data Storage]:

• [HDD Remaining Memory]

Displays the amount of available hard disk memory.

• [HDD File(s)]

Displays the total number of jobs stored on the hard disk.

• [Print Job(s)]

Displays the number of jobs for "Hold Print Job(s):", "Stored Print Job(s):", "Locked Print Job(s):", and "Sample Print Job(s):".

• [Fax TX / RX File(s)]

Displays the number of "Transmission Standby File(s):", "Memory Lock File(s):", "RX Print Standby File(s):", and other files stored on the hard disk.

• [Memory Erase Status]

Displays the state of the memory data.

1. When the Machine Does Not Operate As Wanted

Machine Address Info

You can check the following items under [Machine Address Info]:

• [Fax No.]

Displays the machine's fax number.

• [H.323 Own Fax No.]

Displays the machine's alias telephone number.

• [SIP User Name]

Displays the machine's SIP user name.

• [Fax E-mail Account]

Displays the machine's fax e-mail account.

• [Machine IPv4 Address]

Displays the machine's IPv4 address.

• [Machine IPv6 Address]

Displays the machine's IPv6 address.

Enquiry

You can check the following items under [Enquiry]:

• [Machine Repairs]

Displays the machine number and contact number which are required for service.

• [Sales Representative]

Displays the sales representative's telephone number.

• [Supply Order]

Displays the contact number for placing supply orders.

• [Supply Details]

Displays the name of toner, staples, etc., used on the machine.

1. On the control panel, press [System Status].

2. Press each tab, and then check the contents.

3. After checking the information, press [Exit].

Checking Machine Status and Settings

The previous screen returns.

• [No Staples], [Output Tray Full], [Original Misfeed], [Paper Misfeed], and [Cover Open] appear on the [Maintenance Info] tab only when these errors occur.

• Depending on the security settings, the [Machine Address Info] tab might not be displayed.

• The contact numbers appear in [Machine Repairs], [Sales Representative], and [Supply Order] on the [Enquiry] tab only when your sales or service representative enters them.

• [Supply Details] appears on the [Enquiry] tab only when your sales or service representative enters them.

• For details about how to locate and remove misfeeds, see "Removing Jammed Paper".

• p.125 "Removing Jammed Paper"

CCT002

1. When the Machine Does Not Operate As Wanted

When an Indicator to the Right of a Function Key Is Lit

When an indicator to the right of a function key lights up, press the corresponding function key. Then, follow the instructions displayed on the control panel.

If an error occurs in the function you are using, check the message that appears on the control panel, and see "Messages Displayed" for the relevant function.

The following table explains problems that cause the indicator to light.

Problem

Documents and reports do not print out.

An error has occurred. The function whose indicator

The paper output tray is full. Remove the prints from the tray.

There is no paper left. Load paper. See "Loading Paper",

is lit is defective.

Causes Solutions

About This Machine.

Check the displayed message, and then take an appropriate action. See "Messages Displayed" of each chapter.

You can use other functions normally.

When an Indicator to the Right of a Function Key Is Lit

Problem Causes Solutions

The machine is unable to connect to the network.

• p.31 "Messages Displayed When Using the Copy/Document Server Function"

A network error has occurred.

• Check the displayed message, and then take an appropriate action. See "Messages Displayed" of each chapter.

• Check that the machine is correctly connected to the network, and that the machine is correctly set. For details about how to connect the network, see "Interface Settings", Network and System Settings Reference.

• Contact the network administrator.

• If the indicator is still lit even after trying to solve the problem as described here, contact your service representative.

• p.49 "Messages Displayed When Using the Facsimile Function"

• p.71 "Messages Displayed When Installing the Printer Driver"

• p.77 "Messages Displayed When Using the Printer Function"

• p.105 "Messages Displayed When Using the Scanner Function"

1. When the Machine Does Not Operate As Wanted

When You Have Problems Operating the Machine

This section describes common problems and messages. If other messages appear, follow the instructions displayed.

• When disconnecting the power cord from the wall outlet, always pull the plug, not the cord. Pulling the cord can damage the power cord. Use of damaged power cords could result in fire or electric shock.

Problem Causes Solutions

Although the copier screen appears when the machine is turned on using the main power switch, it cannot be switched to another screen by pressing the [Facsimile], [Printer], or [Scanner] key.

The machine has just been turned on and the User Tools screen is displayed, but the User Tools menu has items missing.

The operation switch indicator continues blinking and does not turn off when pressed.

Functions other than the copier function are not yet ready.

Functions other than the copier function are not yet ready. Time required varies by function. Functions appear in the User Tools menu when they become ready for use.

This occurs in the following cases:

• The ADF is open.

• The machine is communicating with external equipment.

Wait a little longer.

• Lower the ADF.

• Check if the machine is communicating with external equipment.

• Wait a little longer.

• The hard disk is active.

Strange noise is heard. The supplies or options are

not properly installed.

The display is off. The machine is in Energy

Saver mode.

Confirm that the supplies or options are properly installed.

Press the [Energy Saver] key to cancel Energy Saver mode.

When You Have Problems Operating the Machine

Problem Causes Solutions

The display is off. The operation switch is

turned off.

Nothing happens when the operation switch is turned on.

"Please wait." appears. This message appears when

The main power switch is turned off.

you turn on the operation switch.

the machine is warming up.

you change the print cartridge.

Turn on the operation switch.

Check the cable is securely plugged into the power outlet and the machine. Turn on the main power switch.

Wait for a while. If the machine does not get ready in two minutes, contact your service representative.

• Wait for a while. If the machine does not get ready in two minutes, contact your service representative.

• Wait until the message disappears. Do not turn off the main power switch while the message is showing.

Wait for a while. If the message does not disappear in 30 seconds, contact your service representative.

"Toner has been depleted." appears, even though there is toner remaining.

"Memory is full. Do you want to store scanned file?" appears.

The user code entry screen is displayed.

The machine is failing to detect the amount of toner remaining correctly. The environment in which the printer is used can affect the accuracy of toner detection.

The scanned originals exceed the number of sheets/pages that can be stored on the hard disk.

Users are restricted by User Code Authentication.

If there is toner remaining, remove and then reinsert the print cartridge. The machine will automatically attempt to reload the toner and printing will be possible if there is enough toner remaining.

• Press [Yes] to store pages that have been scanned. Delete unnecessary files by pressing [Delete File].

• Press [No] if you are not storing pages that have been scanned. Delete unnecessary files by pressing [Delete File].

Enter the user code (up to eight digits), and then press [OK].

CFF041

1. When the Machine Does Not Operate As Wanted

Problem Causes Solutions

The Authentication screen appears.

"Authentication has failed." appears.

"You do not have the privileges to use this function." continues to be displayed even though you have entered a valid user name.

An error message remains, even if misfed paper is removed.

Basic Authentication, Windows Authentication, LDAP Authentication or Integration Server Authentication is set.

The entered login user name or login password is not correct.

The machine cannot perform authentication.

The logged in user name does not have permission for the selected function.

• When a misfeed message appears, it remains until you open and close the cover as required.

Enter your login user name and user password. See "When the Authentication Screen is Displayed", About This Machine.

Ask the user administrator for the correct login user name and login password.

Contact your administrator.

Contact your administrator about the permission for the required function.

Remove misfed paper, and then open and close the cover. See p.125 "Removing Jammed Paper".

An error message remains, even if misfed paper is removed.

• Paper is still jammed in the tray.

Misfed paper in the finisher has not been removed.

Open the front cover of the finisher, turn the knob clockwise or counterclockwise, and then remove the misfed paper (type 3 only).

When You Have Problems Operating the Machine

Problem Causes Solutions

Original images are printed on the reverse side of the paper.

Misfeeds occur frequently. The tray's side or end fences

Misfeeds occur frequently. Paper of undetectable size

Misfeeds occur frequently. There is a foreign object on

You may have loaded the paper incorrectly.

may not be set properly.

has been loaded.

the finisher tray.

Load paper correctly. Load paper into the paper tray with the print side down. Load paper into the bypass tray with the print side up.

• Remove misfed paper. See p. 125 "Removing Jammed Paper".

• Check that the side or end fences are set properly. See "Changing the Paper Size", About This Machine.

• Remove misfed paper. See p. 125 "Removing Jammed Paper".

• If you load a paper size that is not selected automatically, you need to specify the paper size with the control panel. See "Changing to a Size That Is Not Automatically Detected", About This Machine.

• Remove misfed paper. See p. 125 "Removing Jammed Paper".

Misfeeds occur frequently. The friction pad, paper feed

roller, or registration roller may be dirty.

Cannot print in duplex mode.

"Apply Duplex" is set to [No] for "Paper Type".

• Do not place anything on the finisher tray. It may cause a paper jam.

Clean the pertinent section as necessary. See "Cleaning the Friction Pad and Paper Feed Roller" and "Cleaning the Registration Roller", About This Machine.

Under "Paper Type" in [Tray Paper Settings], set "Apply Duplex" to [Yes]. For details, see "Tray Paper Settings", Network and System Settings Reference.

1. When the Machine Does Not Operate As Wanted

Problem Causes Solutions

Cannot print in duplex mode.

"Following output tray is full. Remove paper." appears.

"Turn main Power Switch off" appears.

"Shutting down... Please wait. Main power will be turned off automatically." appears.

You have selected a paper type that cannot be used for duplex print.

The output tray is full. Remove paper from the output tray to

The machine does not shut down normally when the main power switch is turned off, and then immediately turned on.

The shut down procedure has begun because the main power switch was turned off while the machine was in standby mode or performing an operation.

In [Tray Paper Settings], select a paper type that can be used for duplex print. For details about the paper types that can be used, see "Specifications for the Main Unit", About This Machine.

resume printing. If paper is destined for the finisher shift tray, to prevent paper from falling off the tray press the [Clear/Stop] key to suspend printing, and then remove the paper. Press [Continue] on the display panel to resume printing.

Turn off the machine. Wait for three seconds or more after shutting it down, and then turn it on again.

Follow the message that appears and wait until the machine has shut down. Do not turn on the main power switch while this message is displayed. If the main power switch has been turned on, follow the message that appears. For details about turning the main power switch on and off, see "Turning On/Off the Power", About This Machine.

Two minutes elapses after you turn off the main power switch, but the machine does not power off.

An error has occurred when the Address Book is changed from the display panel or Web Image Monitor.

The machine cannot complete the shutdown procedure.

The Address Book cannot be changed while deleting the multiple stored documents.

Repeat the shutdown procedure, and then force power off by disconnecting the machine's power cord from the wall outlet.

Wait a while, and then retry the operation.

When You Have Problems Operating the Machine

Problem Causes Solutions

Cannot use Web Image Monitor to print documents stored in Document Server.

• If you cannot make copies as you want because of paper type, paper size, or paper capacity problems, use the recommended paper. See "Recommended Paper Sizes and Types", About This Machine.

• Using curled paper often causes misfeeds, soiled paper edges, or slipped positions while performing staple or stack printing. When using curled paper, take the stiffness out of the paper with your hands to straighten out the curl, or load the paper up side down. Also, lay paper on a flat surface to prevent paper from curling, and do not lean it against the wall.

• p.125 "Removing Jammed Paper"

When print volume limits are specified, users cannot print beyond their print volume limit. Print jobs selected by users who have reached their print volume limits will be canceled.

• For details about specifying print volume limits, contact your administrator.

• To view the status of a print job, see [Print Job History]. In Web Image Monitor, [Print Job History] is under [Document Server] in [Job].

Messages Displayed When Changing the On-screen Language

This section describes possible solutions for the messages that appear on the control panel when changing the on-screen language.

• Before turning the main power switch off, see "Turning On/Off the Power", About This Machine.

Message

"Reboot after card insert E01"

"Download Error E02"

"Power off on"

"Download Error E03"

"Power off on"

Turn off the main power switch, and then back on again. If the error occurs again, contact your sales or service representative.

Solutions

1. When the Machine Does Not Operate As Wanted

Message Solutions

"Download Error E04"

"Power off on"

"Download Error E05"

"Power off on"

"Download Error E06"

"Power off on"

"Download Error"

"Power off on E10"

"Download Error"

"Power off on E11"

"Download Error"

"Power off on E12"

"Download Error"

"Power off on E13"

"Download Error"

"Power off on E14"

Turn off the main power switch, and then back on again. If the error occurs again, contact your sales or service representative.

Contact your sales or service representative.

Turn off the main power switch, and then back on again. If the error occurs again, contact your sales or service representative.

Contact your sales or service representative.

Turn off the main power switch, and then back on again. If the error occurs again, contact your sales or service representative.

"Download Error"

"Power off on E15"

"Download Error E19"

"Power off on"

"Download Error E20"

"Power off on"

"Download Error E21"

"Power off on"

"Download Error E22" Turn off the main power switch, and then back on again. If the error

"Download Error E24"

"Power Off On"

Turn off the main power switch, and then back on again. If the error occurs again, contact your sales or service representative.

occurs again, contact your sales or service representative.

Turn off the main power switch, and then back on again. If the error occurs again, contact your sales or service representative.

When You Have Problems Operating the Machine

Message Solutions

"Reboot After Card Insert E32"

"No Valid Data E33" The data in the SD card may be invalid. Contact your sales or service

"No Valid Data E34" The data in the SD card may be invalid. Contact your sales or service

"No Valid Data E35" The data in the SD card may be invalid. Contact your sales or service

"No Valid Version E38" The data in the SD card may be invalid. Contact your sales or service

"Download Error E42" Turn off the main power switch, and then back on again. If the error

"Download Error E49"

"Power Off On"

"No Valid Data E50" The data in the SD card may be invalid. Contact your sales or service

Turn off the main power switch, and then back on again. If the error occurs again, contact your sales or service representative.

representative.

occurs again, contact your sales or service representative.

Firmware update is prohibited. Contact your administrator.

representative.

CCS003

1. When the Machine Does Not Operate As Wanted

Adjusting the Image Density

• Maximized settings may produce smudged printouts.

1. Press the [User Tools/Counter] key.

Press [Maintenance].

3. Press [Adjust Image Density].

Adjusting the Image Density

4. Adjust the image density by pressing [Lighter] or [Darker].

You can specify the image density in the range from -3 to +3.

Increasing the value makes the printouts darker and decreasing the value makes the printouts lighter.

5. Press [OK].

6. Press [Exit] twice.

CCS003

1. When the Machine Does Not Operate As Wanted

Adjusting Printing Position

You can adjust the printing position for trays 2-4.

1. Press the [User Tools/Counter] key.

2. Press [Maintenance].

3. Press [Adjust Print Position].

4. Press [Print Test Sheet].

5. Press [Start Printing].

Adjusting Printing Position

6. Confirm the position of the image on the test sheet, and then adjust the registration value.

Use this sheet to confirm the current print position.

1. When the Machine Does Not Operate As Wanted

7. Select the tray you want to adjust.

8. Press [ ] or [ ] to specify the vertical position.

You can specify the printing position between -5.0 mm to 5.0 mm in increments of 0.1 mm.

9. Press [ ] or [ ] to specify the horizontal position.

10. Press [OK].

11. Print the test sheet to confirm the adjustment result.

12. Press [Exit] three times.

2. Troubleshooting When Using the

Copy/Document Server Function

This chapter describes likely causes of and possible solutions for Copier and Document Server function problems.

Messages Displayed When Using the Copy/ Document Server Function

This section describes the machine's main messages. If other messages appear, follow their instructions.

• If you cannot make copies as you want because of the paper type, paper size or paper capacity problems, use recommended paper. See "Recommended Paper Sizes and Types", About This Machine.

• For messages that are not listed here, see "When You Have Problems Operating the Machine".

Message

"Authentication has failed." The entered login user name

or login password is not correct.

"Authentication has failed." The machine cannot perform

authentication.

"Cannot staple paper of this size."

"Check paper size." An irregular paper size is

"Duplex is not available with this paper size."

"Exceeded max. number of pages per file. Do you want to store the scanned pages as 1 file?"

The Staple function cannot be used with paper size selected.

set.

A paper size not available in Duplex mode has been selected.

The number of scanned pages exceeds the capacity per file of the Document Server.

Causes Solutions

Contact the user administrator.

Contact your administrator.

Select a proper paper size. See "Finisher (Type 3 Only)", About This Machine.

If you press the [Start] key, the copy will start using the selected paper.

Select a proper paper size. See "Specifications for the Main Unit", About This Machine.

Press [Store File] to store scanned pages as a file. Scanned data is stored as a file in the Document Server. If you do not want to store scanned pages, press [No]. Scanned data is deleted.

2. Troubleshooting When Using the Copy/Document Server Function

Message Causes Solutions

"Exceeded the maximum number of sheets that can be used. Copying will be stopped."

"File being stored exceeded max. number of pages per file. Copying will be stopped."

"Magazine or Booklet mode is not available due to mixed image mode."

"Maximum number of sets is n."

(A figure is placed at n.)

The number of pages the user is permitted to copy has been exceeded.

The scanned originals have too many pages to store as one document.

You selected the "Magazine" or "Booklet" function for originals scanned using different functions, such as copy and printer.

The number of copies exceeds the maximum copy quantity.

Contact your administrator.

Press [Exit], and then store again with an appropriate number of pages.

Make sure originals for the "Magazine" or "Booklet" function are scanned using the same function.

You can change the maximum copy quantity from [Max. Copy Quantity] in [General Features] under [Copier / Document Server Features]. For details about Max. Copy Quantity, see "General Features", Copy and Document Server Reference.

"Original is being scanned by another function. Switch to the following function, then press the Stop key to cancel scanning or press the Start key to continue."

"Please wait." The destination list is being

A function of the machine other than the Copier function is being used such as the Document Server function.

updated from the network using Web Image Monitor.

Cancel the job in progress. For example, press [Exit], and then press the [Document Server] key. Next, press the [Clear/Stop] key. When the message "The Clear / Stop key was pressed. Are you sure you want to stop scanning?" appears, press [Stop].

Wait until the message disappears. Do not switch off the power while this message is displayed. Depending on the number of destinations to be updated, there may be some delay before you can resume operation. Operations are not possible while this message is displayed.

Messages Displayed When Using the Copy/Document Server Function

Message Causes Solutions

"Stapling capacity exceeded."

"The selected file(s) contained file(s) without access privileges. Only file(s) with access privileges will be deleted."

"You do not have the privileges to use this function."

• p.18 "When You Have Problems Operating the Machine"

The number of sheets per set is over the staple capacity.

You have tried to delete files without the authority to do so.

The logged in user name does not have permission for the selected function.

Check the stapler capacity. See "Finisher (Type 3 Only)", About This Machine.

Files can be deleted by the person who created the file. To delete a file which you are not authorized to delete, contact the person who created the file.

Contact your administrator about permission for the required function.

2. Troubleshooting When Using the Copy/Document Server Function

When You Cannot Make Clear Copies

This section describes likely causes of and possible solutions for unclear copies.

Problem Causes Solutions

Copies appear dirty. Image density is too high. Adjust the image density settings. See

"Adjusting Copy Image Density", Copy and Document Server Reference.

Copies appear dirty. Auto Image Density is not

selected.

Images are smudged. Smudging can occur if a

printed side rubs against things such as the corner of the machine.

The reverse side of an original image is copied.

A shadow appears on copies if you use pasted originals.

Image density is too high. Adjust the image density settings. See

Auto Image Density is not selected.

The original is thin. On the control panel, select [Auto

Image density is too high. • Adjust the image density settings.

On the control panel, select [Auto Density].

When removing copies from the output tray, do so carefully to avoid scuffing the printed side. If you are making many copies, remove them in small batches.

"Adjusting Copy Image Density", Copy and Document Server Reference.

On the control panel, select [Auto Density].

Density], or adjust the image density settings.

See "Adjusting Copy Image Density", Copy and Document Server Reference.

The same copy area is dirty whenever making copies.

The exposure glass, scanning glass, or ADF is dirty.

• Change the orientation of the original.

• Put mending tape on the pasted part.

Clean them. See "Cleaning the Machine", About This Machine.

When You Cannot Make Clear Copies

Problem Causes Solutions

The same copy area is dirty whenever making copies.

Copies are too light. Image density is too light. Adjust the image density settings. See

Copies are too light. A light copy may result when

• The original that has already been printed is scanned.

• Original Type is set to [Text / Photo], and an original with text and photographs that can hardly be distinguished from each other is loaded.

you use damp or rough grain paper.

On the control panel, press [Generation Copy], and then begin copying.

"Adjusting Copy Image Density", Copy and Document Server Reference.

• Use recommended paper. For details about recommended paper, see "Recommended Paper Sizes and Types", About This Machine.

• Use paper that has been stored in the recommended temperature and humidity conditions. For details about the proper way to store paper, see "Paper Storage", About This Machine.

Parts of images are not copied.

The original is not set correctly.

The correct paper size is not selected.

Even if you place originals on the exposure glass, or ADF correctly, margin of a few millimeters on all four sides of the original might not be copied.

Set originals correctly. See "Placing Originals", Copy and Document Server Reference.

Select the proper paper size.

Use "Create Margin" function to reduce the image of its original size.

For details about missing image area, see "Create Margin", Copy and Document Server Reference.

2. Troubleshooting When Using the Copy/Document Server Function

Problem Causes Solutions

Images appear only partially.

Black lines appear. The exposure glass,

White lines appear. The exposure glass,

Copies are blank. The original is not set

A moire pattern is produced on copies.

The paper is damp. Use paper that has been stored in the

scanning glass, or ADF is dirty.

correctly.

The original has a dot pattern image or many lines.

recommended temperature and humidity conditions. For details about the proper way to store it, see "Paper Storage", About This Machine.

Clean them. See "Cleaning the Machine", About This Machine.

When using the exposure glass, face the originals down. When using the ADF, face them up.

Place the original on the exposure glass at a slight angle.

Black spots appear on the copy of a photographic print.

White stripes appear on the OHP.

Because of high humidity, the photographic print has stuck to the exposure glass.

Fragments of paper are stuck to the OHP.

Place the print on the exposure glass in either of the following ways:

• Place an OHP transparency on the exposure glass, and then place the print on the OHP transparency.

• Place the print on the exposure glass, and then place two or three sheets of white paper on it. Leave the ADF open when copying.

Use a dry cloth to wipe any paper fragments off the back of the OHP.

When You Cannot Make Clear Copies

Problem Causes Solutions

The image on the back side of duplex copies has mottled blank patches or is smudged.

Missing patches and smudges are caused by moisture leaking from the paper.

• Do not install the machine in areas that are susceptible to low temperatures.

• Use paper that has been stored where temperature and humidity conditions meet the limitations we recommend. For details about the paper storage conditions we recommend, see "Paper Storage", About This Machine.

2. Troubleshooting When Using the Copy/Document Server Function

When You Cannot Make Copies As Wanted

This section describes likely causes of and possible solutions for unsatisfactory copy results.

Basic

Problem Causes Solutions

Misfeeds occur frequently. The number of sheets loaded

exceeds the capacity of the machine.

Misfeeds occur frequently. The paper tray's side fences

are set too tightly.

Misfeeds occur frequently. The paper is damp. Use paper that has been stored in the

Misfeeds occur frequently. The paper is too thick or too

thin.

Fan the sheets thoroughly before loading them.

• When loading paper into the paper tray, load paper only as high as the upper limit markings on the side fences of the paper.

• When loading paper on the bypass tray, load only as much paper as can be held between the guides on the bypass tray.

Push the side fences lightly, and then reset it.

recommended temperature and humidity conditions. See "Paper Storage", About This Machine.

Use recommended paper. See "Recommended Paper Sizes and Types", About This Machine.

Misfeeds occur frequently. The copy paper is wrinkled

or has been folded/ creased.

• Use recommended paper. For details about recommended paper, see "Recommended Paper Sizes and Types", About This Machine.

• Use paper that has been stored in the recommended temperature and humidity conditions. For details about the proper way to store paper, see "Paper Storage", About This Machine.

When You Cannot Make Copies As Wanted

Problem Causes Solutions

Misfeeds occur frequently. Printed paper is being used. Do not load sheets that have already

been copied or printed onto by another machine.

Misfeeds occur frequently. Sheets are sticking together. Fan the sheets thoroughly before

loading them. Alternatively, feed the sheets into the machine one at a time.

Misfeeds occur frequently. The friction pad, paper feed

roller, or registration roller may be dirty.

Copy paper becomes creased.

Copies are not stapled. There are jammed staples in

Copies are not stapled. Copy paper is curled. Turn the copy paper over in the tray.

Copies are stapled as separate batches.

The paper is damp. Use paper that has been stored in the

The paper is too thin. Use recommended paper. See

the stapler.

The number of copies is too great for the stapler to staple as a single batch.

Clean the pertinent section as necessary. See "Cleaning the Friction Pad and Paper Feed Roller" and "Cleaning the Registration Roller", About This Machine.

recommended temperature and humidity conditions. See "Paper Storage", About This Machine.

"Recommended Paper Sizes and Types", About This Machine.

Remove jammed staples. See p.141 "Removing Jammed Staples".

Check the stapler capacity. See "Finisher (Type 3 Only)", About This Machine.

Staples are wrongly positioned.

Paper does not output during printing with stapling.

Originals are not set correctly.

When you stop printing while using the staple function, paper not stapled during printing may be left in the staple unit.

Check the correct position to place the originals. For details about how to place the originals with stapling, see "Staple (Type 3 Only)", Copy and Document Server Reference.

Press the [Clear Modes] key, and then cancel copy settings, including stapling.

2. Troubleshooting When Using the Copy/Document Server Function

Problem Causes Solutions

You cannot combine several functions.

When sorting, the pages are divided into two blocks.

The copy is grayed out or a text pattern appears in the background of the copy.

Images are skewed. The side fences in the paper

Images are skewed. The paper is feeding in at a

Selected functions cannot be used together.

The memory became full in the middle of sorting and the pages were delivered in two blocks.

You have copied a copyguarded document protected from unauthorized copying.

feed tray are not set properly.

slant.

Check the combination of functions, and then make the settings again. See "Function Compatibility", Copy and Document Server Reference.

In [Copier / Document Server Features], under [Input / Output], set [Memory Full Auto Scan Restart] to [Off].

Check the document. For details about how to prevent unauthorized copying of the document, see "Preventing an Unauthorized Copy", About This Machine.

Make sure the side fences are set properly. For details about how to set the side fences, see "Changing the Paper Size", About This Machine.

Load the paper correctly. See "Loading Paper", About This Machine.

Edges of sheets are creased. The paper is damp. Use paper that has been stored in the

recommended temperature and humidity conditions. See "Paper Storage", About This Machine.

Edges of sheets are creased. You are using non-

When Memory Is Full

This section describes likely causes of and possible solutions for problems related to full memory.

Message Causes Solutions

"Memory is full. nn originals have been scanned. Press [Print] to copy scanned originals. Do not remove remaining originals."

"n" in the message represents a changeable number.

"Press [Continue] to scan and copy remaining originals."

• If you set [Memory Full Auto Scan Restart] in [Input / Output] of User Tools to [On], even if the memory becomes full, the memory overflow message will not be displayed. The machine will make copies of the scanned originals first, and then automatically proceed to scan and to copy the remaining originals. In this case, the resulting sorted pages will not be sequential. For details about Memory Full Auto Scan Restart, see "Input / Output ", Copy and Document Server Reference.

The scanned originals exceed the number of pages that can be stored in memory.

The machine checked if the remaining originals should be copied, after the scanned originals were printed.

Press [Print] to copy scanned originals and cancel the scanning data. Press [Stop] to cancel the scanning data and not copy.

Remove all copies, and then press [Continue] to continue copying. Press [Stop] to stop copying.

2. Troubleshooting When Using the Copy/Document Server Function

3. Troubleshooting When Using the

CCS003

Facsimile Function

This chapter describes likely causes of and possible solutions for facsimile function problems.

Adjusting the Volume

This section describes how to adjust the volume.

You can change the volume of the following sounds that the machine makes.

On Hook Mode

Heard when [On Hook] is pressed.

At Transmission

Heard when "Immediate Transmission" is performed.

At Reception

Heard when the machine receives a document.

At Dialing

Heard after pressing the [Start] key, until the line connects to the destination.

At Printing

Heard when a received document is printed.

1. Press the [User Tools/Counter] key.

2. Press [Facsimile Features].

3. Check that [General Settings] screen appears.

3. Troubleshooting When Using the Facsimile Function

4. Press [Adjust Sound Volume].

5. Press [Lower] or [Louder] to adjust the volume, and then press [OK].

You can hear the actual volume by pressing [Check].

If you press [Cancel], the volume setting is canceled. The screen returns to that of step 4.

You can set the volume level to between 0 and 7.

6. Press the [User Tools/Counter] key.

The standby screen appears.

• You can adjust the On Hook volume when you press [On Hook]. See "On Hook Dial", Facsimile Reference.

Messages Displayed When Using the Facsimile Function

This section describes the machine's main messages. If other messages appear, follow their instructions.

Message Causes Solutions

"Authentication has failed." The entered login user name

or login password is not correct.

"Authentication has failed." The machine cannot perform

authentication.

"Cannot find the specified path. Please check the settings."

"Check whether there are any network problems."

[13-10]

"Check whether there are any network problems."

[13-11]

The name of the computer or folder entered as the destination is wrong.

The alias telephone number you entered is already registered on the gatekeeper by another device.

Cannot access gatekeeper. • In [Facsimile Features], under

Contact the user administrator.

Contact your administrator.

Check whether the computer name and the folder name for the destination are correct.

• In [Facsimile Features], under [Initial Settings], select [H.323 Settings], and then check that the alias telephone number is correctly programmed. You can also use the Web Image Monitor for confirmation. See Web Image Monitor Help.

• Contact the network administrator.

[Initial Settings], select [H.323 Settings], and then check that Gatekeeper Address is correctly programmed. You can also use the Web Image Monitor for confirmation. See Web Image Monitor Help.

• Contact the network administrator.

3. Troubleshooting When Using the Facsimile Function

Message Causes Solutions

"Check whether there are any network problems."

[13-17]

"Check whether there are any network problems."

[13-18]

Registering of user name is rejected by SIP server.

Cannot access SIP server. • In [Facsimile Features], under

• In [Facsimile Features], under [Initial Settings], select [SIP Settings], and then check that "SIP Server IP Address" and "SIP User Name" are correctly programmed. You can also use the Web Image Monitor for confirmation. See Web Image Monitor Help.

• Contact the network administrator.

[Initial Settings], select [SIP Settings], and then check that "SIP Server IP Address" is correctly programmed. You can also use the Web Image Monitor for confirmation. See Web Image Monitor Help.

• Contact the network administrator.

"Check whether there are any network problems."

[13-24]

The password registered for the SIP server is not the same as the password registered for this machine.

Contact your administrator.

Messages Displayed When Using the Facsimile Function

Message Causes Solutions

"Check whether there are any network problems."

[13-25]

"Check whether there are any network problems."

[13-26]

In [Effective Protocol], the IP address is not enabled, or an incorrect IP address has been registered.

The "Effective Protocol" and "SIP Server IP Address" settings are different, or an incorrect IP address has been registered.

• In [System Settings], under [Interface Settings], select [Effective Protocol], and then check that "IPv4" is programmed to "Active". You can also use the Web Image Monitor for confirmation. See Web Image Monitor Help.

• In [System Settings], under [Interface Settings], select [Machine IPv4 Address], and then check that the IP address is correctly programmed. You can also use the Web Image Monitor for confirmation. See Web Image Monitor Help.

• Contact your administrator.

• In [System Settings], under [Interface Settings], check that the IP address is correctly programmed. You can also use the Web Image Monitor for confirmation. See Web Image Monitor Help.

• Contact your administrator.

3. Troubleshooting When Using the Facsimile Function

Message Causes Solutions

"Check whether there are any network problems."

[14-01]

The DNS server, SMTP server, or folder specified for transfer to was not found, or the destination for Internet Fax around (not through) the SMTP server could not be found.

• In [System Settings], under [Interface Settings], check that the DNS server is correctly programmed. You can also use the Web Image Monitor for confirmation. See Web Image Monitor Help.

• In [System Settings], under [File Transfer], select [SMTP Server], and then check that "Server Name" or "Port No." is correctly programmed. You can also use the Web Image Monitor for confirmation. See Web Image Monitor Help.

• Check that the folder for transfer is correctly specified.

• Check that the computer in which the folder for transfer is specified is correctly operated.

• Check that the LAN cable is correctly connected to the machine.

• Contact the network administrator of the destinations.

• Contact the network administrator.

Messages Displayed When Using the Facsimile Function

Message Causes Solutions

"Check whether there are any network problems."

[14-09]

E-mail transmission was refused by SMTP authentication, POP before SMTP authentication, or login authentication of the computer in which the folder for transfer is specified.

• In [System Settings], under [File Transfer], select [SMTP Authentication], [POP before SMTP], or [Fax E-mail Account], and then check that "User Name" and "Password" are correctly programmed. You can also use the Web Image Monitor for confirmation. See Web Image Monitor Help.

• Check that the user ID and password for the computer in which the folder for forwarding is specified are correctly programmed.

• Check that the folder for forwarding is correctly specified.

• Check that the computer in which the folder for forwarding is specified is correctly operated.

• Contact the network administrator.

"Check whether there are any network problems."

[14-33]

Neither the machine's nor the administrator's e-mail address is registered.

• In [System Settings], under [File Transfer], select [Fax E-mail Account], and then check that "Email Address" is correctly programmed. You can also use the Web Image Monitor for confirmation. See Web Image Monitor Help.

• Contact the network administrator.

3. Troubleshooting When Using the Facsimile Function

Message Causes Solutions

"Check whether there are any network problems."

[15-01]

"Check whether there are any network problems."

[15-02]

No POP3/IMAP4 server address is programmed.

Cannot log in to the POP3/ IMAP4 server.

• In [System Settings], under [File Transfer], select [POP3 / IMAP4 Settings], and then check that "Server Name" is correctly programmed. You can also use the Web Image Monitor for confirmation. See Web Image Monitor Help.

• Contact the network administrator.

• In [System Settings], under [File Transfer], select [Fax E-mail Account], and then check that "User Name" and "Password" are correctly programmed. You can also use the Web Image Monitor for confirmation. See Web Image Monitor Help.

• Contact the network administrator.

"Check whether there are any network problems."

[15-03]

No machine e-mail address is programmed.

• In [System Settings], under [File Transfer], check that the machine e-mail address is correctly programmed. You can also use the Web Image Monitor for confirmation. See Web Image Monitor Help.

• Contact the network administrator.

Messages Displayed When Using the Facsimile Function

Message Causes Solutions

"Check whether there are any network problems."

[15-11]

Cannot find the DNS server or POP3/IMAP4 server.

• In [System Settings], under [Interface Settings], check that the IP address of the DNS Server is correctly programmed. You can also use the Web Image Monitor for confirmation. See Web Image Monitor Help.

• In [System Settings], under [File Transfer], select [E-mail Communication Port], and then check that the port number of the POP3/IMAP4 server is correctly programmed. You can also use the Web Image Monitor for confirmation. See Web Image Monitor Help.

• Check that the LAN cable is correctly connected to the machine.

• In [System Settings], under [File Transfer], select [Reception Protocol], and then check that the reception protocol is correctly programmed. You can also use the Web Image Monitor. See Web Image Monitor Help.

• Contact the network administrator.

3. Troubleshooting When Using the Facsimile Function

Message Causes Solutions

"Check whether there are any network problems."

[15-12]

"Connection with LDAP server has failed. Check the server status."

Cannot log in to the POP3/ IMAP4 server.

A network error has occurred and connection has failed.

• In [System Settings], under [File Transfer], check that the user name and password for POP before SMTP authentication are correctly programmed. You can also use the Web Image Monitor for confirmation. See Web Image Monitor Help.

• Contact the network administrator.

• Try the operation once more. If the message is still shown, the network may be crowded.

"Error occurred, and transmission was cancelled."

"Exceeded max. No. of display search results. Max.: n"

(A figure is placed at n.)

• Original jammed during Immediate Transmission.

• A problem occurred in the machine, or noise occurred on the telephone line.

The number of search results has exceeded the maximum number of items that can be displayed.

• In [System Settings], under [Administrator Tools], check the settings of LDAP server. For details, see "Programming the LDAP server", Network and System Settings Reference.

Press [Exit], and then send the documents again.

Search again after changing the search conditions.

Messages Displayed When Using the Facsimile Function

Message Causes Solutions

"Exceeded time limit for LDAP server search. Check the server status."

"Functional problem occurred. Stopped processing."

"Functional problems with facsimile. Data will be initialized."

A network error has occurred and connection has failed.

The main power switch was turned off while the machine was receiving a document by Internet Fax.

There is a problem with the fax.

• Try the operation once more. If the message is still shown, the network may be crowded.

• In [System Settings], under [Administrator Tools], check the settings of LDAP server. For details, see "Programming the LDAP server", Network and System Settings Reference.

Even if you turn the main power switch back on immediately, depending on the mail server, the machine might not be able to resume reception of the Internet Fax if the timeout period has not expired. Wait until the mail server's timeout period has expired, and then resume reception of the Internet Fax. For details, contact your network administrator.

Record the code number shown on the screen, and then contact your service representative. Other functions can be used.

"LDAP server authentication has failed. Check the settings."

"Original is being scanned by another function. Switch to the following function, then press the Stop key to cancel scanning or press the Start key to continue."

"Put original back, check it and press the Start key."

A network error has occurred and connection has failed.

A function of the machine other than the Facsimile function is being used such as the Document Server function.

Original jammed during Memory Transmission.

Make settings correctly for the user name and the password for LDAP server authentication.

Before sending a file by fax, cancel the job in progress. For example, press [Exit], and then press the [Document Server] key. Next, press the [Clear/ Stop] key. When the message "The Clear / Stop key was pressed. Are you sure you want to stop scanning?" appears, press [Stop].

Press [Exit], and then send the documents again.

3. Troubleshooting When Using the Facsimile Function

Message Causes Solutions

"Remove the paper from Internal Tray 1."

"Some invalid destination(s) contained. Do you want to select only valid destination(s)?"

"Some page(s) are near blank."

"The selected file(s) contained file(s) without access privileges. Only file(s) with access privileges will be deleted."

Internal Tray 1 is full. Remove the paper. If the other tray is

also full, the tray name shown on the screen changes. Remove paper from the tray indicated on the display.

The specified group contains fax destinations, e-mail destinations, and/or folder destinations, either of which are incompatible with the specified transmission method.

The first page of the document is almost blank.

You tried to delete a document for which you do not have permission to delete.

In the message that appears at each transmission, press [Select].

The original's blank side might have been scanned. Be sure to place your originals correctly. For details, see "Detecting Blank Sheet", Facsimile Reference.

Only the administrator can delete this document. Contact your administrator if you want to delete a document for which you do not have permission to delete.

"Updating the destination list... Please wait. Specified destination(s) or sender's name has been cleared."

"You do not have the privileges to use this function."

• If "Check whether there are any network problems." appears, the machine is not correctly connected to the network or the settings of the machine are not correct. If you do not need to connect to a network, you can specify the setting so this message is not displayed, and then the

The destination list is being updated from the network using Web Image Monitor.

The logged in user name does not have permission for the selected function.

Contact your administrator about the permission for the required function.

Messages Displayed When Using the Facsimile Function

[Facsimile] key no longer lights. For details about how to do this, see "Parameter Settings", Facsimile Reference. If you reconnect the machine to the network, be sure to set "Display" by configuring the appropriate User Parameter.

• If the paper tray runs out of paper, "There is no paper. Load paper." appears on the screen, asking you to add paper. If there is paper left in the other trays, you can receive documents as usual, even if the message appears on the screen. You can turn this function on or off with "Parameter Settings". For details about how to do this, see "Parameter Settings", Facsimile Reference.

3. Troubleshooting When Using the Facsimile Function

When You Cannot Send or Receive Fax Messages As Wanted

This section describes likely causes of and possible solutions for transmission and reception-related problems.

Transmission/Reception

Problem Causes Solutions

Both transmission and reception are impossible.

Transmission

Problem Causes Solutions

Document appears blank at the other end.

Printed or sent images are spotty.

Reception is possible, but transmission is impossible.

The modular cord may be disconnected.

The original was placed upside down.

The exposure glass, scanning glass, or ADF is dirty.

There are regions and telephone exchanges where a dial tone can not be detected.

Make sure the modular cord is correctly connected. See "Connecting the Machine to a Telephone Line and Telephone", Network and System Settings Reference.

When the original is placed directly on the exposure glass, the side to be scanned must face down. When the original is inserted into the ADF, the side to be scanned must face up.

Clean them. See "Cleaning the Machine", About This Machine. Make sure ink or correction fluid is dry before placing originals.

Turn the dial tone detection off in User Parameters. For details about how to do this, see "Parameter Settings", Facsimile Reference.

Transmission failed due to "maximum e-mail size" error.

If the e-mail size specified on the machine is too large, the Internet Fax document cannot be sent.

In [Facsimile Features], under [Send Settings], set [Max. E-mail Size] to [Off], or set the maximum e-mail size to a larger value. Then, resend the document.

When You Cannot Send or Receive Fax Messages As Wanted

Problem Causes Solutions

LAN-Fax Driver does not work.

Although a group specification was set for the following, reception was not possible.

Receiving Station of Transfer Box, Forwarding, Forwarding of Special Sender, Reception Report email, E-mail TX Results, routing e-mail received via SMTP.

Reception

The entered login user name, login password, or driver encryption key is incorrect.

A high security level is set by the extended security function.

The number of specified destinations exceeds the maximum number that can be specified as a group.

Check your login user name, login password, or driver encryption key, and then enter them correctly. Contact your administrator.

Contact your administrator.

A maximum of 500 parties can be specified for a group. Check if there are more than the specified numbers registered in the Address Book. If a group was registered in another group or specified as Receiving Stations 1 to 5 for the Transfer Box, transmission is canceled but an error message does not appear.

Problem Causes Solutions

The machine failed to print received fax documents.

If this happened when the Receiving File indicator was lit, low paper or low toner may have caused printing to stop.

In [Facsimile Features], under [Reception Settings], [Store] has been selected for [Reception File Setting].

The paper has run out. Load paper into the tray. See

• Load paper into the tray.

• Add toner.

For details about Substitute Reception, see "Substitute Reception", Facsimile Reference.

Print the fax documents using a Web browser or the Print Stored RX File function. See "Printing Received and Stored Documents" and "Viewing, Printing, and Deleting Received Fax Documents Using Web Image Monitor", Facsimile Reference.

"Changing the Paper Size", About This Machine.

3. Troubleshooting When Using the Facsimile Function

Problem Causes Solutions

While pressing [Manual Email RX], "Cannot receive Emails currently." appears and e-mail cannot be received.

Printing

Problem Causes Solutions

Print is slanted. The paper is fed at a slant. Load the paper correctly. See "Loading

Misfeeds occur frequently. The number of feeding into

Misfeeds occur frequently. The paper tray's side fences

The machine is receiving an on-demand e-mail message (e-mail inquiry from the administrator).

the paper tray exceeds the capacity of the machine.

are set too tightly.

After the e-mail is received, press [Manual E-mail RX], and then try again.

Paper", About This Machine.

• When loading paper into the paper tray, load paper only as high as the upper limit markings on the side fences of the paper.

• When loading paper on the bypass tray, load only as much paper as can be held between the guides on the bypass tray.

Push the side fences lightly, and then reset it.

Misfeeds occur frequently. The paper is damp. • Use recommended paper. For

details about recommended paper, see "Recommended Paper Sizes and Types", About This Machine.

• Use paper that has been stored in the recommended temperature and humidity conditions. For details about the proper way to store paper, see "Paper Storage", About This Machine.

Misfeeds occur frequently. The paper is too thick or too

thin.

Use recommended paper. See "Recommended Paper Sizes and Types", About This Machine.

When You Cannot Send or Receive Fax Messages As Wanted

Problem Causes Solutions

Misfeeds occur frequently. The paper is wrinkled or has

been folded/creased.

Misfeeds occur frequently. Printed paper is being used. Do not load sheets that have already

Misfeeds occur frequently. Sheets are sticking together. Fan the sheets thoroughly before

Misfeeds occur frequently. The friction pad, paper feed

roller, or registration roller may be dirty.

Use recommended paper only and be sure its storage environment meets the recommended temperature and humidity conditions. For details about recommended paper and the proper way to store it, see "Recommended Paper Sizes and Types" and "Paper Storage", About This Machine.

been copied or printed onto by another machine.

loading them. Alternatively, feed the sheets into the machine one at a time.

Clean the pertinent section as necessary. See "Cleaning the Friction Pad and Paper Feed Roller" and "Cleaning the Registration Roller", About This Machine.

Sheets are feeding in together, resulting in jams.

Copy paper becomes creased.

The pages are sticking together.

Printed paper is being used. Do not load sheets that have already

The paper is damp. Use paper that has been stored in the

The paper is too thin. Use recommended paper. See

Fan the sheets thoroughly before loading them. Alternatively, feed the sheets into the machine one at a time.

been copied or printed onto by another machine.

recommended temperature and humidity conditions. See "Paper Storage", About This Machine.

"Recommended Paper Sizes and Types", About This Machine.

3. Troubleshooting When Using the Facsimile Function

Problem Causes Solutions

Edges of sheets are creased. The paper is damp. Use paper that has been stored in the

recommended temperature and humidity conditions. See "Paper Storage", About This Machine.

Edges of sheets are creased. You are using non-

When Memory Is Full

This section describes likely causes of and possible solutions for problems related to full memory.

Message Causes Solutions

"Memory is full. Cannot scan more. Transmission will be stopped."

The memory is full. If you press [Exit], the machine returns

to standby mode and starts transmitting the stored pages.

Check the pages that have not been sent using the Communication Result Report, and then resend those pages.

If an Error Report Is Printed

An Error Report is printed if a document cannot be successfully sent or received.

Possible causes include a problem with the machine or noise on the telephone line. If an error occurs during transmission, resend the original. If an error occurs during reception, ask the sender to resend the document.

• If an error happens frequently, contact your service representative.

• The "Page" column gives the total number of pages. The "Page not sent" or "Page not received" column gives the number of pages not sent or received successfully.

• You can display destinations by configuring the appropriate User Parameter. For details about how to do this, see "Parameter Settings", Facsimile Reference.

• You can display sender names by configuring the appropriate User Parameter. For details about how to do this, see "Parameter Settings", Facsimile Reference.

3. Troubleshooting When Using the Facsimile Function

Turning Off the Main Power / In the Event of Power Failure

The following notes concern power failure and turning off the machine.

• Do not turn off the main power switch while the power indicator is lit or blinking. If you do, the hard disk and memory may be damaged and failure could result.

• Turn off the main power switch before pulling out the plug. If you pull out the plug with the switch on, the hard disk and memory may be damaged and failure could result.

• Make sure 100% is shown on the display before you unplug the machine. If a lower value is shown, some data is currently present in memory.

• Right after a power failure, the internal battery needs to be sufficiently recharged to guard against future data loss. Keep the machine plugged in and the main power switch on for about 24 hours after the power loss.

Even if the main power switch is turned off, the contents of the machine memory (for example, programmed numbers) will not be lost. However, if power is lost for about one hour because the main power switch is turned off, there is a power cut, or the power cable is removed, contents of the Fax memory are lost. Lost items will include any fax documents stored in memory using Memory Transmission/Reception, or Memory Lock.

If a file was deleted from memory, a Power Failure Report is automatically printed as soon as the power is restored.

This report can be used to identify lost files. If a memory stored for Memory Transmission was lost, resend it. If a document received by Memory Reception or Substitute Reception was lost, ask the sender to resend it.

When an Error Occurs Using Internet Fax

This section describes reports that the machine sends if an Internet Fax error occurs.

Error Mail Notification

The machine sends the Error Mail Notification to the sender when it is unable to successfully receive a particular e-mail message. A "cc" of this notification is also sent to the administrator's e-mail address when one is specified.

• If an incoming Internet Fax from another party bypasses the SMTP server, even if reception is not successful, an Error Mail Notification is not sent to the sender.

• You can select to send Error Mail Notification by configuring the appropriate User Parameter. For details about how to do this, see "Parameter Settings", Facsimile Reference.

• If Error Mail Notification cannot be sent, the Error Report (E-mail) is printed by the machine.

• If an error occurs when an e-mail is received via SMTP, the SMTP server sends an error e-mail to the originator of the document.

Error Report (E-mail)

The Error Report (E-mail) is printed by the machine when it is unable to send an Error Mail Notification.

Server-Generated Error E-mail

The transmitting server sends this error e-mail to the originator of e-mail that cannot be transmitted successfully (due to reasons such as specifying an incorrect e-mail address).

• If an Internet Fax transmission bypasses the SMTP server, even if transmission is not successful, an error e-mail is not sent from the server.

• After a server-generated error e-mail is printed, the first page of the sent document is printed.

3. Troubleshooting When Using the Facsimile Function

4. Troubleshooting When Using the

Printer Function

This chapter describes likely causes of and possible solutions for printer function problems.

Messages Displayed When Installing the Printer Driver

This section describes what to do if a message appears when installing the printer driver.

Message number 58 or 34 indicates that the printer driver cannot be installed using Auto Run. Install the printer driver using [Add Printer] or [Install Printer].

Message number 58 appears if there is a newer version of the printer driver already installed.

Windows XP Professional or Windows Server 2003/2003 R2

This section describes the procedure under Windows XP Professional or Windows Server 2003/2003 R2.

1. On the [start] menu, click [Printers and Faxes].

2. Click [Add a printer].

3. Follow the instructions in Add Printer Wizard.

If the printer driver is on a CD-ROM, the location of the driver is as follows:

• PCL 5e

32bit-driver: "\x86\DRIVERS\PCL5e\XP_VISTA\(language)\DISK1"

64bit-driver: "\X64\DRIVERS\PCL5e\X64\(language)\DISK1"

• PCL 6

32bit-driver: "\x86\DRIVERS\PCL6\XP_VISTA\MUI\DISK1"

64bit-driver: "\X64\DRIVERS\PCL6\X64\MUI\DISK1"

• PostScript® 3

32bit-driver: "\x86\DRIVERS\PS\XP_VISTA\MUI\DISK1"

64bit-driver: "\X64\DRIVERS\PS\X64\MUI\DISK1"

If the installer starts, click [Cancel] to quit.

4. Specify a port.

4. Troubleshooting When Using the Printer Function

• Available ports vary according to your Windows operating system or the type of interface. For details, see "Confirming the Connection Method", Printer Reference.

• The PCL6 printer driver is installed in the language of your operating system.

Windows XP Home Edition

This section describes the procedure under Windows XP Home Edition.

1. On the [start] menu, click [Control Panel].

2. Click [Printers and Other Hardware].

3. Click [Printers and Faxes].

4. Click [Add a printer].

5. Follow the instructions in Add Printer Wizard.

If the printer driver is on a CD-ROM, the location of the driver is as follows:

• PCL 5e

32bit-driver: "\x86\DRIVERS\PCL5e\XP_VISTA\(language)\DISK1"

64bit-driver: "\X64\DRIVERS\PCL5e\X64\(language)\DISK1"

• PCL 6

32bit-driver: "\x86\DRIVERS\PCL6\XP_VISTA\MUI\DISK1"

64bit-driver: "\X64\DRIVERS\PCL6\X64\MUI\DISK1"

• PostScript 3

32bit-driver: "\x86\DRIVERS\PS\XP_VISTA\MUI\DISK1"

64bit-driver: "\X64\DRIVERS\PS\X64\MUI\DISK1"

If the installer starts, click [Cancel] to quit.

6. Specify a port.

• Available ports vary according to your Windows operating system or the type of interface. For details, see "Confirming the Connection Method", Printer Reference.

• The PCL6 printer driver is installed in the language of your operating system.

Windows Vista

This section describes the procedure under Windows Vista.

1. On the Start menu, click [Control Panel].

Messages Displayed When Installing the Printer Driver

2. Click [Hardware and Sound].

3. Click [Printers].

4. Click [Add a printer].

5. Follow the instructions in Add Printer Wizard.

If the printer driver is on a CD-ROM, the location of the driver is as follows:

• PCL 5e

32bit-driver: "\x86\DRIVERS\PCL5e\XP_VISTA\(language)\DISK1"

64bit-driver: "\X64\DRIVERS\PCL5e\X64\(language)\DISK1"

• PCL 6

32bit-driver: "\x86\DRIVERS\PCL6\XP_VISTA\MUI\DISK1"

64bit-driver: "\X64\DRIVERS\PCL6\X64\MUI\DISK1"

• PostScript 3

32bit-driver: "\x86\DRIVERS\PS\XP_VISTA\MUI\DISK1"

64bit-driver: "\X64\DRIVERS\PS\X64\MUI\DISK1"

If the installer starts, click [Cancel] to quit.

6. Specify a port.

• Available ports vary according to your Windows operating system or the type of interface. For details, see "Confirming the Connection Method", Printer Reference.

• The PCL6 printer driver is installed in the language of your operating system.

Windows 7

This section describes the procedure under Windows 7.

1. On the Start menu, click [Control Panel].

2. Click [Hardware and Sound].

3. Click [Devices and Printers].

4. Click [Add a printer].

5. Follow the instructions in Add Printer Wizard.

If the printer driver is on a CD-ROM, the location of the driver is as follows:

• PCL 5e

32bit-driver: "\x86\DRIVERS\PCL5e\XP_VISTA\(language)\DISK1"

64bit-driver: "\X64\DRIVERS\PCL5e\X64\(language)\DISK1"

4. Troubleshooting When Using the Printer Function

• PCL 6

32bit-driver: "\x86\DRIVERS\PCL6\XP_VISTA\MUI\DISK1"

64bit-driver: "\X64\DRIVERS\PCL6\X64\MUI\DISK1"

• PostScript 3

32bit-driver: "\x86\DRIVERS\PS\XP_VISTA\MUI\DISK1"

64bit-driver: "\X64\DRIVERS\PS\X64\MUI\DISK1"

If the installer starts, click [Cancel] to quit.

6. Specify a port.

• Available ports vary according to your Windows operating system or the type of interface. For details, see "Confirming the Connection Method", Printer Reference.

• The PCL6 printer driver is installed in the language of your operating system.

Windows Server 2008

This section describes the procedure under Windows Server 2008.

1. On the [Start] menu, click [Control Panel].

2. Click [Hardware and Sound].

3. Click [Printers].

4. Click [Add a printer].

5. Follow the instructions in Add Printer Wizard.

If the printer driver is on a CD-ROM, the location of the driver is as follows:

• PCL 5e

32bit-driver: "\x86\DRIVERS\PCL5e\XP_VISTA\(language)\DISK1"

64bit-driver: "\X64\DRIVERS\PCL5e\X64\(language)\DISK1"

• PCL 6

32bit-driver: "\x86\DRIVERS\PCL6\XP_VISTA\MUI\DISK1"

64bit-driver: "\X64\DRIVERS\PCL6\X64\MUI\DISK1"

• PostScript 3

32bit-driver: "\x86\DRIVERS\PS\XP_VISTA\MUI\DISK1"

64bit-driver: "\X64\DRIVERS\PS\X64\MUI\DISK1"

If the installer starts, click [Cancel] to quit.

6. Specify a port.

Messages Displayed When Installing the Printer Driver

• Available ports vary according to your Windows operating system or the type of interface. For details, see "Confirming the Connection Method", Printer Reference.

• The PCL6 printer driver is installed in the language of your operating system.

Windows Server 2008 R2

This section describes the procedure under Windows Server 2008 R2.

1. On the [Start] menu, click [Control Panel].

2. Click [Hardware].

3. Click [Devices and Printers].

4. Click [Add a printer].

5. Follow the instructions in Add Printer Wizard.

If the printer driver is on a CD-ROM, the location of the driver is as follows:

• PCL 5e

32bit-driver: "\x86\DRIVERS\PCL5e\XP_VISTA\(language)\DISK1"

64bit-driver: "\X64\DRIVERS\PCL5e\X64\(language)\DISK1"

• PCL 6

32bit-driver: "\x86\DRIVERS\PCL6\XP_VISTA\MUI\DISK1"

64bit-driver: "\X64\DRIVERS\PCL6\X64\MUI\DISK1"

• PostScript 3

32bit-driver: "\x86\DRIVERS\PS\XP_VISTA\MUI\DISK1"

64bit-driver: "\X64\DRIVERS\PS\X64\MUI\DISK1"

If the installer starts, click [Cancel] to quit.

6. Specify a port.

• Available ports vary according to your Windows operating system or the type of interface. For details, see "Confirming the Connection Method", Printer Reference.

• The PCL6 printer driver is installed in the language of your operating system.

4. Troubleshooting When Using the Printer Function

If USB Connection Fails

This section describes how to troubleshoot a problem related to USB connections.

Problem Causes Solutions

The machine is not automatically recognized.

Windows has already configured the USB settings.

The machine does not recognize the USB connection even when a USB cable is inserted.

The USB cable is not connected properly.

Check whether the computer has identified the machine as an unsupported device.

If the USB cable is connected while the machine is off, the machine might not recognize the USB connection.

Disconnect the USB cable, and then turn off the main power switch. Turn on the main power switch again. When the machine has fully booted up, reconnect the USB cable.

Open Windows' Device Manager, and then, under [Universal Serial Bus controllers], remove any conflicting devices. Conflicting devices have a [!] or [?] icon by them. Take care not to accidentally remove required devices. For details, see Windows Help.

Press the operation switch, and then disconnect the USB cable. When the machine has returned to the ready condition, reconnect the USB cable.

Messages Displayed When Using the Printer Function

This section describes the principal messages that appear on the display panel, error logs or reports. If other messages appear, follow their instructions.

Status Messages

This section describes the machine status messages.

Message Status

"Hex Dump Mode" In Hex Dump mode, the machine receives data in hexadecimal format.

Turn off the main power switch after printing, and then turn it back on.

"Job Suspended..." Printing was temporarily stopped by SmartDeviceMonitor for Client.

You can resume printing via [My Job List] in SmartDeviceMonitor for Client, or via the Web Image Monitor. To resume printing via Web Image Monitor, check with your system administrator first.

"Offline" The machine is offline. To start printing, switch the machine online by

pressing [ Online].

"Please wait." This message might appear for a second or two while the machine is

preparing, performing initial adjustments, or adding toner. Wait a while.

"Printing..." The machine is printing. Wait a while.

"Ready" This is the default ready message. The machine is ready for use. No

action is required.

"Resetting job..." The machine is resetting the print job. Wait until "Ready" appears on

the display panel.

"Setting change..." The machine is changing settings. You cannot use the control panel

while this message is displayed. Wait a while.

"Waiting for print data..." The machine is waiting for the next data to print. Wait a while.

4. Troubleshooting When Using the Printer Function

Messages Displayed on the Control Panel When Using the Printer Function

This section describes likely causes of and possible solutions for the error messages that appear on the control panel.

• Before turning the main power switch off, see "Turning On/Off the Power", About This Machine.

Message Causes Solutions

"Authentication has failed." The entered login user name

or login password is not correct.

"Authentication has failed." The machine cannot perform

authentication.

"Cannot connect with the wireless card. Turn the main power switch off, then check the card."

"Cannot display files from the selected memory device."

• The wireless LAN board was not inserted when the machine was turned on.

• The wireless LAN board was pulled out after the machine was turned on.

• The settings are not updated although the unit is detected.

The memory device used cannot be recognized.

Ask the user administrator for the correct login user name and login password.

Contact your administrator.

Turn off the main power switch, and then check the wireless LAN board is inserted correctly. And then, turn on the main power switch again. If the message appears again, call your service representative.

For details about the recommended memory devices for the Direct printing function from removable memory devices, contact your sales or service representative. The USB flash memory that features password protection or other security features may not work normally.

"Hardware Problem: Ethernet"

An error has occurred in the Ethernet interface.

Turn off the main power switch, and then back on again. If the message appears again, contact your service representative.

Messages Displayed When Using the Printer Function

Message Causes Solutions

"Hardware Problem: HDD" An error has occurred in the

hard disk.

"Hardware Problem: USB" An error has occurred in the

USB interface.

"Hardware Problem: Wireless Board"

"Hardware Problem: Wireless Card"

Access to the wireless board in which the wireless LAN board is inserted is possible, but an error was detected.

• The installed wireless LAN card is not compatible with this machine.

• An error has occurred in the wireless LAN card.

Turn off the main power switch, and then back on again. If the message appears again, contact your service representative.

Turn off the main power switch, and then check the wireless board is inserted correctly. And then, turn on the main power switch again. If the message appears again, contact your service representative.

Turn off the main power switch, and then check the wireless card. And then, turn on the main power switch again. If the message appears again, contact your service representative.

"Load following paper in n. To cancel job, press [Job Reset]."

(A figure is placed at n.)

"More than one file cannot be selected with this file type."

The printer driver settings are incorrect or the tray does not contain paper of the size selected in the printer driver.

A non-JPEG file has been selected.

Check that the printer driver settings are correct, and then load paper of the size selected in the printer driver into the input tray. For details about how to change the paper size, see "Changing the Paper Size", About This Machine.

Multiple non-JPEG files cannot be selected at one time in the Direct printing function from removable memory devices. Select files separately.

4. Troubleshooting When Using the Printer Function

Message Causes Solutions

"Paper size and type are mismatched. Select another tray from the following and press [Continue]. To cancel job, press [Job Reset]. Paper size and type can also be changed in User Tool."

"Paper size of n is mismatched. Select another tray from the following and press [Continue].Paper type can also be changed in User Tools."

(A tray name is placed at n.)

"Problem: Printer Font Error" An error has occurred in the

"The selected file(s) contained file(s) without access privileges. Only file(s) with access privileges will be deleted."

The printer driver settings are incorrect or the tray does not contain paper of the size or type selected in the printer driver.

The size of the paper in the tray does not match the paper size specified in the printer driver.

font settings.

You have tried to delete files without the authority to do so.

Select a tray containing paper that is the same size as the specified paper size.

Contact your service representative.

Files can be deleted by the person who created the file. To delete a file which you are not authorized to delete, contact the person who created the file.

"The same paper tray cannot be set for the main sheets and slip sheets ([Designate]). Check the setting."

"The size of the selected file(s) is too large."

The tray selected for other pages is the same as the one for slip sheets.

The total size of the selected file(s) exceeds 1 GB.

Reset the job. Be sure the tray you select for slip sheets is not providing paper for other pages.

File(s) with a total size that exceeds 1 GB cannot be printed.

• When the total size of the multiple files that are selected exceeds 1 GB, select files separately.

• Print by using a function other than the Direct printing function from removable memory devices.

Messages Displayed When Using the Printer Function

Message Causes Solutions

"Updating the destination list... Please wait. Specified destination(s) or sender's name has been cleared."

"You do not have the privileges to use this function."

The destination list is being updated from the network using Web Image Monitor.

The logged in user name does not have permission for the selected function.

Contact your administrator about the permission for the required function.

Other Messages

This section describes likely causes of and possible solutions for the error messages that are printed on the error logs or reports.

Message Causes Solutions

"86: Error" Parameters of the control

code are invalid.

Check the print settings.

"91: Error" Printing was canceled by the

auto job cancel function due to a command error.

"92: Error" Printing was canceled

because [Job Reset] or the [Clear/Stop] key was selected on the machine's control panel.

"98: Error" The machine could not

access Hard disk correctly.

Check that the data is valid.

Perform the print operation again if necessary.

Turn off the main power switch, and then back on again. If the message appears frequently, contact your service representative.

4. Troubleshooting When Using the Printer Function

Message Causes Solutions

"99: Error" This data cannot be printed.

The specified data is either corrupt or not supported by the Direct printing function from removable memory devices.

"Address Book is currently in use by another function. Authentication has failed."

"Auto-registration of user information has failed."

"Cannot store data of this size."

The machine currently cannot perform authentication because the Address Book is being used by another function.

Automatic registration of information for LDAP Authentication or Windows Authentication failed because the Address Book is full.

The paper size exceeded the capacity of the Document Server.

Check that the data is valid. For details about the kinds of data supported by the Direct printing function from removable memory devices, see "Direct Printing from a Removable Memory Device", Printer Reference.

Wait a while, and then retry the operation.

Contact your administrator.

Reduce the paper size of the file that you want to send to a size that the Document Server can store. Custom size files can be sent but not stored afterward.

"Classification Code is incorrect."

"Collate has been cancelled."

The classification code has not been entered, or the classification code has been entered incorrectly.

The classification code is not supported with the printer driver.

Collate was canceled. Turn off the main power switch, and

Enter the correct classification code.

Select Optional for classification code. For details about how to specify classification code settings, see "Configuring Classification Codes", Printer Reference.

then back on again. If the message appears again, contact your sales or service representative.

Messages Displayed When Using the Printer Function

Message Causes Solutions

"Compressed Data Error." The printer detected corrupt

compressed data.

"Data storage error." You tried to print a Sample

Print, Locked Print, Hold Print, or Stored Print file, or to store a file in the Document Server when the hard disk was malfunctioning.

"Document Server is not available to use. Cannot store."

"Duplex has been cancelled."

You cannot use the Document Server function.

Duplex printing was canceled.

• Check the connection between the computer and the printer.

• Check that the program you used to compress the data is functioning correctly.

Contact your service representative.

Contact your administrator.

• Select the proper paper size for the duplex function. See "Specifications for the Main Unit", About This Machine.

"Error has occurred." A syntax error, etc.,

occurred.

"Exceeded max. capacity of Document Server. Cannot store."

"Exceeded max. number of files of Document Server. Cannot store."

The hard disk became full after a file was stored.

The maximum file capacity of the Document Server was exceeded.

• In [Tray Paper Settings], under "Paper Type", set "Apply Duplex" to [Yes] for the paper tray that can be used for duplex print. For details, see "Tray Paper Settings", Network and System Settings Reference.

Check that the PDF file is valid.

Delete some of the files stored in the Document Server or reduce the size that you want to send.

Delete some of the files stored in the Document Server.

4. Troubleshooting When Using the Printer Function

Message Causes Solutions

"Exceeded max. number of files to print for temporary / stored jobs."

"Exceeded max. number of pages of Document Server. Cannot store."

"Exceeded max. number of pages to print for temporary / stored jobs."

"Exceeded max. pages. Collate is incomplete."

"Exceeded the maximum unit count for Print Volume Use. The job has been cancelled."

While printing a Sample Print, Locked Print, Hold Print, or Stored Print file, the maximum file capacity was exceeded.

The maximum page capacity of the Document Server was exceeded.

While printing a Sample Print, Locked Print, Hold Print, or Stored Print file, the maximum page capacity was exceeded.

The number of pages exceeds the maximum number of sheets that you can use Collate with.

The number of pages the user is permitted to print has been exceeded.

Delete unneeded files stored in the machine.

Delete some of the files stored in the Document Server or reduce the number of pages that you want to send.

Delete unneeded files stored in the machine.

Reduce the number of pages to print.

Contact your administrator.

"Failed to obtain file system." PDF direct printing could not

be performed because the file system could not be obtained.

"File system is full." PDF file does not print out

because the capacity of the file system is full.

"HDD is full." The hard disk became full

while printing a Sample Print, Locked Print, Hold Print, or Stored Print file.

Turn off the main power switch, and then back on again. If the message appears again, contact your service representative.

Delete all unnecessary files from the hard disk, or decrease the file size sent to the machine.

Delete unneeded files stored in the machine.

Alternatively, reduce the data size of the Sample Print, Locked Print, Hold Print, or Stored Print file.

Messages Displayed When Using the Printer Function

Message Causes Solutions

"HDD is full." When printing with the

PostScript 3 printer driver, the hard disk capacity for fonts and forms has been exceeded.

"I/O buffer overflow." An input buffer overflow

occurred.

"Information for user authentication is already registered for another user."

The user name for LDAP or Integration Server authentication was already registered in a different server with a different ID, and a duplication of the user name occurred due to a switching of domains (servers), etc..

Delete unneeded forms or fonts registered in the machine.

• In [Printer Features], under [System], set [Memory Usage] to [Font Priority].

• In [Printer Features], under [Host Interface], select [I/O Buffer], and then set the maximum buffer size to a larger value.

• Reduce the number of files being sent to the machine.

Contact your administrator.

4. Troubleshooting When Using the Printer Function

Message Causes Solutions

"Insufficient Memory" A memory allocation error

occurred.

PCL 5e

• On the printer driver's [Print Quality] tab, select a lower resolution in the "Resolution" area.

• In [Printer Features], under [System], set [Memory Usage] to [Font Priority].

PCL 6

• On the printer driver's [Detailed Settings] tab, click [Print Quality] in the "Menu:", and then select a lower resolution in the "Resolution:" list.

• On the printer driver's [Detailed Settings] tab, click [Print Quality] in the "Menu:", and then select "Raster" in the "Vector/ Raster:" list. In some cases, it will take a long time to complete a print job.

• In [Printer Features], under [System], set [Memory Usage] to [Font Priority].

PostScript 3

• On the printer driver's [Detailed Settings] tab, click [Print Quality] in the "Menu:", and then select a lower resolution in the "Resolution:" list.

• In [Printer Features], under [System], set [Memory Usage] to [Font Priority].

Messages Displayed When Using the Printer Function

Message Causes Solutions

"Memory Retrieval Error" A memory allocation error

occurred.

"No response from the server. Authentication has failed."

"Print overrun." Images were discarded

A timeout occurred while connecting to the server for LDAP authentication or Windows Authentication.

while printing.

Turn off the main power switch, and then back on again. If the message appears again, replace the RAM.

Check the status of the server.

PCL 5e

On the printer driver's [Print Quality] tab, select a lower resolution in the "Resolution" area.

PCL 6

On the printer driver's [Detailed Settings] tab, click [Print Quality] in the "Menu:", and then select a lower resolution in the "Resolution:" list.

PostScript 3

On the printer driver's [Detailed Settings] tab, click [Print Quality] in the "Menu:", and then select a lower resolution in the "Resolution:" list.

"Printing privileges have not been set for this document."

"Receiving data failed." Data reception was aborted. Resend the data.

"Selected ppr. size is not supported. Job was cancelled."

"Sending data failed." The machine received a

The PDF document you have tried to print has no privileges to print.

Job reset is automatically performed if the specified paper size is incorrect.

command to stop transmission from the printer driver.

Contact the owner of the document.

Specify the correct paper size, and then print the file again.

Check if the computer is working correctly.

4. Troubleshooting When Using the Printer Function

Message Causes Solutions

"Staple has been cancelled." Stapling printing was

canceled.

"The entered password is incorrect."

"The print job has been cancelled because capture file(s) could not be stored: Exceeded max. memory."

"The print job has been cancelled because capture file(s) could not be stored: Exceeded max. number of files."

"The print job has been cancelled because capture file(s) could not be stored: Exceeded max. number of pages per file."

The password of the encrypted PDF file has been entered incorrectly.

The hard disk became full after a file was stored.

The maximum file capacity of the Document Server was exceeded.

The maximum page capacity of the Document Server was exceeded.

Check the paper orientation, paper quantity, print orientation, and staple position. Certain settings can produce print results that might not be as expected.

Enter the correct password.

Delete the files stored in the Document Server or reduce the file size to be sent.

Delete the files stored in the Document Server.

Delete some of the files stored in the Document Server or reduce the number of pages that you want to send.

"You do not have a privilege to use this function. This job has been cancelled."

"You do not have a privilege to use this function. This operation has been cancelled."

If printing does not start, contact your service representative.

The entered login user name or login password is not correct.

The logged in user is not allowed to use the selected function.

The logged in user does not have the privileges to register programs or change the paper tray settings.

Check that the user name and password are correct.

Contact your administrator.

CCT001

Messages Displayed When Using the Printer Function

• The contents of errors may be printed on the Configuration Page. Check the Configuration Page in conjunction with the error log. For details about how to print the Configuration Page, see "List / Test Print", Printer Reference.

Checking the Error Log

If files could not be stored due to printing errors, identify the cause of the errors by checking the error log on the control panel.

• The most recent 30 errors are stored in the error log. If a new error is added when there are 30 errors already stored, the oldest error is deleted. However, if the earliest error is a Sample Print, Locked Print, Hold Print, or Stored Print error, it is not deleted. The error is stored separately until the number of errors reaches 30.

• If the main power switch is turned off, the log is deleted.

• You cannot view [Error Log] on the simplified display.

1. Press the [Printer] key to display the printer screen.

2. Press [Error Log].

An error log list appears.

4. Troubleshooting When Using the Printer Function

3. Press the desired job list, and then press [Details].

A detailed error log appears.

When You Cannot Print

This section describes what to do if printing does not start even after performing a printing operation.

Problem Causes Solutions

Printing does not start. The power is off. Check the cable is securely plugged

into the power outlet and the machine. Turn on the main power switch.

Printing does not start. The machine is set to

"Offline".

Printing does not start. The cause is displayed on

the screen of the control panel.

Printing does not start. The interface cable is not

connected correctly.

Printing does not start. The correct interface cable is

not being used.

Printing does not start. The interface cable was

connected after the machine was switched on.

Press [ Online].

Check the error message or warning status on the display panel, and then take the required action.

Connect the interface cable securely. If it has a fastener, fasten that securely as well. See "Connecting to the Interface", Network and System Settings Reference.

The type of interface cable you should use depends on the computer. Be sure to use the correct one. If the cable is damaged or worn, replace it. See "Connecting to the Interface", Network and System Settings Reference.

Connect the interface cable before turning on the main power switch.

4. Troubleshooting When Using the Printer Function

Problem Causes Solutions

Printing does not start. If the machine is using

wireless LAN, failure to print might result from a weak wireless signal.

Printing does not start. If the machine is using

wireless LAN, SSID settings are incorrect.

Printing does not start. If the machine is using

wireless LAN, the receiver's MAC address may be preventing communication with the access point.

In [System Settings], under [Interface Settings], select [Wireless LAN], and then press [Wireless LAN Signal] to check signal status. If signal quality is poor, move the machine to a location where radio waves can pass or remove objects that might cause interference.

(You can check signal status only when using wireless LAN in the infrastructure mode.)

Check using the machine's display panel that the SSID is correctly set. See "Wireless LAN", Network and System Settings Reference.

Check access point settings when in the infrastructure mode. Depending on the access point, client access may be limited by MAC address. Also, check there are no problems in transmission between access point and wired clients, and between access point and wireless clients.

Printing does not start. The login user name, login

password, or driver encryption key is invalid.

Printing does not start. Advanced encryption has

been set using the Extended Security function.

Check the login user name, login password, or driver encryption key.

Check the settings of the Extended Security function with the administrator.

When You Cannot Print

Problem Causes Solutions

Data In indicator does not light up or flash.

[List / Test Print] is disabled. A mechanical error might

Printing does not start when using the extended wireless LAN in Ad-hoc mode.

If the Data In indicator does not light up or flash even after the print job starts, the machine has not received the data.

have occurred.

The correct Communication mode is not set.

• When the machine is connected to a computer via a cable, check the computer print port settings are correct. For details, see p. 93 "When the Data In Indicator Does Not Light Up or Flash".

• When it is networked with a computer, contact your administrator.

Contact your service representative.

• Turn off the main power switch, and then back on again. See "Turning On/Off the Power", About This Machine.

• In [System Settings], under [Interface Settings], select [Wireless LAN], and then set [Communication Mode] to [802.11 Ad-hoc Mode] and [Security Method] to [Off]. Then at the other side, set [SSID Setting] and [Ad-hoc Channel] to the same values.

If printing does not start, contact your service representative.

When the Data In Indicator Does Not Light Up or Flash

When the Data In indicator does not light up or flash after starting a print job, data is not being sent to the machine.

When the machine is connected to the computer using the interface cable

This section describes how to check the print port when the Data In indicator does not light up or blink.

Check if the print port setting is correct.

4. Troubleshooting When Using the Printer Function

For Windows XP Professional or Windows Server 2003/2003 R2

1. Click the [start] button, and then click [Printers and Faxes].

2. Click the icon of the machine. On the [File] menu, click [Properties].

3. Click the [Ports] tab.

4. In the [Print to the following port(s)] list, confirm the correct port is selected.

For Windows XP Home Edition

1. Click the [start] button, and then click [Control Panel].

2. Click [Printers and Other Hardware].

3. Click [Printers and Faxes].

4. Click the icon of the machine. On the [File] menu, click [Properties].

5. Click the [Ports] tab.

6. In the [Print to the following port(s)] list, confirm the correct port is selected.

For Windows Vista

1. Click the Start button, and then click [Control Panel].

2. Click [Hardware and Sound].

3. Click [Printers].

4. Click the icon of the machine. On the [Organize] menu, click [Properties].

5. Click the [Ports] tab.

6. In the [Print to the following port(s)] list, confirm the correct port is selected.

For Windows 7

1. Click the Start button, and then click [Control Panel].

2. Click [Hardware and Sound].

3. Click [Devices and Printers].

4. Right click the icon of the machine. On the context menu, click [Printer properties].

5. Click the [Ports] tab.

6. In the [Print to the following port(s)] list, confirm the correct port is selected.

For Windows Server 2008

1. Click the [Start] button, and then click [Control Panel].

2. Click [Hardware and Sound].

3. Click [Printers].

4. Click the icon of the machine. On the [Organize] menu, click [Properties].

5. Click the [Ports] tab.

6. In the [Print to the following port(s)] list, confirm the correct port is selected.

For Windows Server 2008 R2

1. Click the [Start] button, and then click [Control Panel].

2. Click [Hardware].

3. Click [Devices and Printers].

4. Right click the icon of the machine. On the context menu, click [Printer properties].

5. Click the [Ports] tab.

6. In the [Print to the following port(s)] list, confirm the correct port is selected.

Network connection

Contact the network administrator.

When You Cannot Print

4. Troubleshooting When Using the Printer Function

Ricoh Aficio SP 5200S, Aficio SP 5210SR, Aficio SP 5210SF Troubleshooting

Specifications and Main Features

Frequently Asked Questions

User Manual

TABLE OF CONTENTS

Manuals for This Machine

Notice

Important

How to Read This Manual

Symbols

Machine Types

Notes

Names of Major Items

List of Options

Model-Specific Information

Indicators

Panel Tone

Checking Machine Status and Settings

When an Indicator to the Right of a Function Key Is Lit

When You Have Problems Operating the Machine

Messages Displayed When Changing the On-screen Language

Adjusting the Image Density

Adjusting Printing Position

Messages Displayed When Using the Copy/ Document Server Function

When You Cannot Make Clear Copies

When You Cannot Make Copies As Wanted

When Memory Is Full

Adjusting the Volume

Messages Displayed When Using the Facsimile Function

When You Cannot Send or Receive Fax Messages As Wanted

When Memory Is Full

If an Error Report Is Printed

Turning Off the Main Power / In the Event of Power Failure

When an Error Occurs Using Internet Fax

Error Mail Notification

Error Report (E-mail)

Server-Generated Error E-mail

Messages Displayed When Installing the Printer Driver

Windows XP Professional or Windows Server 2003/2003 R2

Windows XP Home Edition

Windows Vista

Windows 7

Windows Server 2008

Windows Server 2008 R2

If USB Connection Fails

Messages Displayed When Using the Printer Function

Status Messages

Messages Displayed on the Control Panel When Using the Printer Function

Other Messages

Checking the Error Log

When You Cannot Print

When the Data In Indicator Does Not Light Up or Flash

When the machine is connected to the computer using the interface cable

Network connection

Other Printing Problems