Quantum STORAGECARE GUARDIAN User Manual
StorageCare Guardian
Software Installation and
Configuration Guide
StorageCare Guardian Software Overview 3
StorageCare Guardian Software Installation 3
StorageCare Guardian Installation Procedures ........................................................................5
Installation ...................................................................................................................................10
StorageCare Guardian Software Configuration 13
Agent Configuration Utility ......................................................................................................13
Managed Devices ........................................................................................................................17
Policy Manager ............................................................................................................................20
Proxy Server Configuration Information 23
Deploying Changes to the Agent ..............................................................................................24
Re-installing or Moving StorageCare Guardian 25
Error Messages 25
Could not access the device. Make sure IP address is correct ..............................................26
Model name and IP address don’t match. Make sure to enter the right IP address
for the selected model ......................................................................................................... 26
Agent Communication Error ....................................................................................................26
Agent Communication Error – SSL: General Error (Solaris 8) 28
DNS Not Configured on Server ................................................................................................28
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StorageCare Guardian Agent Services (Windows) 29
StorageCare Guardian Agent Processes (Solaris/Linux) 31
Uninstalling StorageCare Guardian 32
Solaris/Linux ...............................................................................................................................32
Windows: .....................................................................................................................................34
Made in the USA.
Quantum Corporation provides this publication “as is” without warranty of any kind, either express or implied, including but not limited to the implied
warranties of merchantability or fitness for a particular purpose. Quantum Corporation may revise this publication from time to time without notice.
COPYRIGHT STATEMENT
© Copyright 2006 by Quantum Corporation. All rights reserved.
Your right to copy this document is limited by copyright law. Making copies or adaptations without prior written authorization of Quantum
Corporation is prohibited by law and constitutes a punishable violation of the law.
TRADEMARK STATEMENT
Quantum,the Quantum logo, DLT, DLTtape, and the DLTtape logo are all registered trademarks of Quantum Corporation in the U.S. and other
countries. The DLT logo and StorageCare trademarks of Quantum Corporation.
Other trademarks may be mentioned herein which belong to other companies.
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StorageCare Guardian Software Overview 0
Quantum StorageCare Guardian is an exciting new remote monitoring and support
capability for Quantum products. Simply by downloading and installing the StorageCare
Guardian software on a Windows, Solaris or Linux server in your environment, Quantum
is able to proactively monitor your Quantum products 7x24, and to notify you if a
problem exists. In addition, StorageCare Guardian can monitor critical status indicators to
predict a failure even before it happens, increasing the overall reliability of the system.
Most important of all, StorageCare Guardian allows Quantum to respond immediately
when a problem occurs, without having to wait for a technician to arrive on-site.
This guide will show you how to plan and perform the StorageCare Guardian software
installation at one or more sites.
StorageCare Guardian Software Installation 0
Before starting installation of the StorageCare Guardian agent, plan the StorageCare
Guardian agent installations for your company. The best performance is obtained when
the server that is acting as the StorageCare Guardian Agent is located at the same site as
the managed Quantum products. Each Quantum product should be managed by no more
than one StorageCare Guardian agent, or conflicts can occur. After reviewing the system
requirements below, choose an appropriate server to act as the StorageCare Guardian
Agent.
Once you have planned your installation, collect the TCP/IP addresses for each of the
Quantum products that this agent will manage. You will need this information later when
you add the Quantum products to the StorageCare Guardian Agent Configuration Utility.
Note: StorageCare Guardian will use the TCP/IP addresses supplied by the
customer to monitor the Quantum devices, therefore only static TCP/IP
addresses should be assigned to the monitored equipment. If a DHCP address
is used, each time the TCP/IP address of the device changes, it will become
unreachable to the StorageCare Guardian agent and appear to be down.
Note: A DHCP-assigned address for the server running the StorageCare Guardian
agent is fine, and in fact it can be a hidden IP address.
Supported products for this release or StorageCare Guardian are:
• DX30 (firmware v2.30 and above)
• DX100
• DX3000
• DX5000
• DPM5500
•PX502
•PX506
•PX510
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•PX720
• SuperLoader 3
• M-Series w/MC300
• P-Series w/MC350
Download the appropriate StorageCare Guardian Agent installer from
guardianinfo.quantum.com
and copy to the server that will be acting as the StorageCare
Guardian Agent at this site.
Note: The StorageCare Guardian installer will upgrade an existing StorageCare
Guardian installation, without the need to un-install, re-install, and re-add
devices, as long as as StorageCare Guardian was originally installed at the
default install location. The default install locations are:
Windows: C:/Program Files/Quantum/StorageCare_Guardian
Solaris: /export/home/Quantum/StorageCare_Guardian
Linux: /root/export/home/Quantum/StorageCare_Guardian
If you originally installed to the default location as shown above, the
StorageCare Guardian installer will detect the existing installation and will
automatically upgrade using the same location and contact information, and
retain previously configured devices. If you originally installed to a nondefault location (i.e. a different location than shown on the list above), you will
need to un-install StorageCare Guardian first, install the new version, then readd your devices to the Agent Configuration Utility.
The requirements for the server that will run the agent software are:
• Microsoft Windows 2000, 2003 or XP; Sun Solaris 8 or 9; or Red Hat Enterprise Linux 3
or 4 operating system
• Solaris 8 servers require patch 112438-03 or better to be installed (required for SSL to
function properly on Solaris 8)
• Highly available (i.e. running at all times, except for maintenance)
• Minimum of 100MB available disk space
• Graphical User Interface (GUI)
• Web connectivity to managed Quantum devices
• Outgoing web connectivity to the Internet
• DNS name resolution correctly configured (otherwise, a local host file will be required
- see release notes). Must be able to resolve the DNS name guardian.quantum.com
.
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StorageCare Guardian Installation Procedures
After ensuring that your system meets the minimum requirements listed do the following
0
to complete the installation at your site.
Note: The StorageCare Guardian installer will upgrade an existing StorageCare
Guardian installation, without the need to un-install, re-install and re-add
devices,
as long as as StorageCare Guardian was originally installed at the
default install location. The default install locations are:
Windows: C:/Program Files/Quantum/StorageCare_Guardian
Solaris: /export/home/Quantum/StorageCare_Guardian
Linux: /root/export/home/Quantum/StorageCare_Guardian
If you originally installed to the default location as shown above, the
StorageCare Guardian installer will detect the existing installation and will
automatically upgrade using the same location and contact information, and
retain previously configured devices. If you originally installed to a nondefault location (i.e. a different location than shown on the list above), you will
need to un-install StorageCare Guardian first, install the new version, then readd your devices to the Agent Configuration Utility.
1 Navigate to the folder containing the installer and start the installer as follows:
Windows OS:
Double-click on the
GuardianBuildnnn.exe file (where nnn equals the build number).
Note: Administrator privileges are required for successful installation on
Windows.
Solaris/Linux OS:
a Using gzip (if not installed, download from www.gzip.org
gzip -d GuardianBuildnnn.bin.gz (where nnn is the build number of the installer).
b Start the installer:
/bin/sh GuardianBuildnnn.bin.gz (where nnn is the build number
), unzip the installer:
of the installer).
Note: A Graphical User Interface (GUI) session on the server is required for
successful installation on Solaris or Linux.
Note: Root privileges are required for successful installation on Solaris or Linux.
2 The progress display is shown as
figure 1
.
InstallAnywhere prepares to start the installation, see
Note: If an update install, many of the screens in the following pages will not be
shown, nor will the Agent Configuration utility start up following
installation. You may start the Agent Configuration utility manually to
verify that your previously configured devices are still present.
5
Figure 1 InstallAnywhere Progress Display
Figure 2 Agent Installer Splash Screen
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3 The StorageCare Guardian Agent Installer splash screen displays, see figure 2.
4 The Introduction screen of the StorageCare Guardian installer displays, see figure 3.
This screen notifies the user that any open applications should be closed before
installing StorageCare Guardian.
Click
Next to continue.
6
Figure 3 Introduction Screen
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5 The License Agreement screen comes up. User has to select I accept the terms of the
License Agreement
before the installation can continue, see figure 4.
Figure 4 License Agreement Screen
Click
Next to continue.
6 The Choose Install Folder screen comes up, see figure 5. Choose the location where the
StorageCare Guardian agent software should be installed. By default the software will
be installed in the following locations:
Windows:
Solaris:
C:\Program Files\Quantum\StorageCare_Guardian
/export/home/Quantum/StorageCare_Guardian
Linux: /root/export/home/Quantum/StorageCare_Guardian
If you would like to change these locations, enter the new location in the text box or
click on
Choose… to navigate to the desired location.
7
Figure 5 Choose Install Folder Screen
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Click Next to continue.
Figure 6 Customer Information Screen
7 The
Customer Information screen comes up, see figure 6. Enter the name of your
company. If possible, the same company name should be used for all StorageCare
Guardian installations at your company.
Next to continue.
Click
Note: On this and following data entry screens, the following characters must not
be used: & < > ' " (ampersand, less than, greater than, apostrophe and
quote). If these characters are used, the StorageCare Guardian software
will not install properly, and/or the installation will not register correctly
with the Quantum StorageCare Guardian enterprise server.
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8 The Location Information screen comes up, see . Enter a descriptive name for this
location/site. The
Location Name field will be used to distinguish multiple agent
installations under your customer name.
Figure 7 Location Information Screen
Click on
Next to continue.
9 Enter the street address information for the location specified.
Click the
Next button.
Figure 8 Adding Address Information
Note: The location name that was entered on the previous screen is automatically
added to the text box for this screen.
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10 Add contact information in the next window.
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Figure 9 Adding Contact Information
Click the
Next button.
Note: The contact information is required so that Quantum is able to notify you if
a problem exists with your software, or with managed devices.
The Pre-installation Summary screen allows the user to review the selections given in the
previous screens before completing the installation, see . Use the scroll bar to see the lower
parts of the information display. If any changes are required, use the
Previous button to
review or modify previous selections.
Installation 0When you are satisfied with your pre-installation selections, proceed with the installation.
1 Click the
Install button on the Pre-installation Summary screen, see figure 10.
10
Figure 10 Begin Installation
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2 A series of status displays show the progress of the installation.
Figure 11 Status Display Screens
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