Quantum Scalar i6000, SCi6000 User Manual

User’s Guide

Scalar i6000

6-66879-15 Rev B

Quantum Scalar i6000 User’s Guide, 6-66879-15 Rev B, December 2017, Product of USA.

Quantum Corporation provides this publication “as is” without warranty of any kind, either express or implied, including but not limited to the implied warranties of merchantability or fitness for a particular purpose. Quantum Corporation may revise this publication from time to time without notice.

Your right to copy this manual is limited by copyright law. Making copies or adaptations without prior written authorization of Quantum Corporation is prohibited by law and constitutes a punishable violation of the law.

TRADEMARK STATEMENT

Quantum, the Quantum logo, DLT, DLTtape, the DLTtape logo, SuperLoader, Scalar, StorNext, and DXi are registered trademarks of Quantum Corporation, registered in the U.S. and other countries.

Preserving the World's Most Important Data. Yours., Backup. Recovery. Archive. It’s What We Do., the DLT logo, DLTSage, Dynamic Powerdown, FastSense, FlexLink, GoVault, MediaShield, Optyon, Pocketsized. Well-armored, SDLT, SiteCare, SmartVerify, StorageCare, Super DLTtape, and Vision are trademarks of Quantum.

LTO and Ultrium are trademarks of HP, IBM, and Quantum in the U.S. and other countries. All other trademarks are the property of their respective companies.

Specifications are subject to change without notice.

ii Quantum Scalar i6000 User’s Guide

Preface xiii

Chapter 1 Description 1

Front View. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Hardware Configuration Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Dual Robotics Configurations and Parking Modules . . . . . . . . . . . . . . . 7

Control Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Expansion Modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Library Management Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

I/O Management Unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Control Management Blade . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Fibre Channel I/O Blades . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Ethernet Expansion Blades . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Robot . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Import/Export Stations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

I/E Station Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Extended I/E Option . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Cartridges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Quantum Scalar i6000 User’s Guide iii

Contents

Cartridge Magazines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Tape Drives and Media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

LTO Drives. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Mixed Media Support and Rules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Support for WORM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Operator Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Power System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Library Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Density . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Centralized Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Proactive Availability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Serviceability and Reliability . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Data Path Conditioning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Host Attachment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Remote Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Capacity on Demand. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Chapter 2 Troubleshooting Your Library 43

How Does the Library Report Issues?. . . . . . . . . . . . . . . . . . . . . . . . . . 43

Status Indicator. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

System Status Button Indicators . . . . . . . . . . . . . . . . . . . . . . . 46

E-mail Notifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

SNMP TRAP Notification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

Working With Tickets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

Ticket Guidelines. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

Displaying Ticket Lists . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Viewing Ticket Details . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

Viewing History Ticket Details . . . . . . . . . . . . . . . . . . . . . . . . . 62

Viewing Ticket Details Reports . . . . . . . . . . . . . . . . . . . . . . . . 63

Viewing Ticket Repair Pages . . . . . . . . . . . . . . . . . . . . . . . . . . 67

Viewing Tape Alerts and Generating Media Integrity Analysis

Reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68

Mailing, Saving, and Printing Ticket Information . . . . . . . . . . 80

Running Verification Tests to Determine Issue Resolution. . . . 82

Closing Tickets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83

Generating the Tickets Report. . . . . . . . . . . . . . . . . . . . . . . . . 84

Suppressing Tickets and Ticket Notifications. . . . . . . . . . . . . . 90

iv Quantum Scalar i6000 User’s Guide

Contents

Interpreting LEDs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92

Interpreting Blade Status LEDs . . . . . . . . . . . . . . . . . . . . . . . . 92

Interpreting Drive Status LEDs . . . . . . . . . . . . . . . . . . . . . . . . 95

Interpreting Fibre Port Link LEDs. . . . . . . . . . . . . . . . . . . . . . . 99

Interpreting Ethernet Expansion Blade LEDs . . . . . . . . . . . . . 102

Interpreting MCB Port LEDs . . . . . . . . . . . . . . . . . . . . . . . . . 103

Interpreting LBX Terminator LEDs . . . . . . . . . . . . . . . . . . . . . 105

Interpreting Power Supply LEDs . . . . . . . . . . . . . . . . . . . . . . 110

Interpreting Gen 2 Robot Status LEDs. . . . . . . . . . . . . . . . . . 112

Interpreting HDEM Tower Enable Button Blinking Pattern . . 114

Working With Command History Logs. . . . . . . . . . . . . . . . . . . . . . . . 115

Viewing Command History Logs . . . . . . . . . . . . . . . . . . . . . . 116

Mailing and Saving Logs . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119

Accessing Online Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121

Chapter 3 Configuring Your Library 123

Running the Setup Wizard. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124

Prerequisites . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125

Accessing Setup Wizard . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125

Enabling Licenses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125

Working With Partitions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128

Understanding Partition Media Policy Settings . . . . . . . . . . . 131

Creating Partitions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134

Modifying Partitions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147

Deleting Partitions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 155

Configuring Control Paths. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 156

Configuring an IBM or HP LTO-5 or later Drive as the Control Path 159

Setting Up the Network Configuration . . . . . . . . . . . . . . . . . . . . . . . 162

Setting up IPv4 Network Configuration . . . . . . . . . . . . . . . . 163

Setting up IPv6 Network Configuration . . . . . . . . . . . . . . . . 167

Configuring DNS. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 170

Viewing the Current Network Port Settings . . . . . . . . . . . . . 171

Changing the Internal IP Network Address . . . . . . . . . . . . . . 171

Managing Connectivity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 173

Port Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 173

FC Host Port Failover. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 177

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Setting Up Policies for the Physical Library . . . . . . . . . . . . . . . . . . . . 180

Specifying the Date and Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 185

Configuring E-mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 187

Setting Up or Changing the E-Mail Configuration . . . . . . . . 188

Testing the Current E-Mail Configuration . . . . . . . . . . . . . . . 189

Setting Up E-mail Notifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 190

Setting Up Media Security Notifications . . . . . . . . . . . . . . . . . . . . . . 196

Viewing the Media Security Events Report . . . . . . . . . . . . . . 198

Configuring Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 198

Configuring Drive SCSI ID . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 199

Configuring Fibre Channel Drive Speed, Topology, and Loop ID . . . . 202

Configuring Fibre Channel I/O Blades . . . . . . . . . . . . . . . . . . . . . . . . 204

FC Host . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 204

Channel Zoning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 208

FC Host LUN Mapping. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 209

Generating the LUN Mapping Report . . . . . . . . . . . . . . . . . . 221

Generating the Library Configuration Report . . . . . . . . . . . . . . . . . . 225

Configuring Drive Cleaning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 227

Assigning Cleaning Magazines . . . . . . . . . . . . . . . . . . . . . . . 228

Importing Cleaning Media . . . . . . . . . . . . . . . . . . . . . . . . . . 230

Exporting Cleaning Media. . . . . . . . . . . . . . . . . . . . . . . . . . . 231

Unassigning a Cleaning Magazine . . . . . . . . . . . . . . . . . . . . 233

Registering SNMP Traps. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 233

Registering an Application . . . . . . . . . . . . . . . . . . . . . . . . . . 234

Removing an Application’s Trap Registration . . . . . . . . . . . . 235

Configuring Library Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 235

Accessing the Security Configuration Dialog Box . . . . . . . . . 235

Configuring Access for Network Services . . . . . . . . . . . . . . . 236

Configuring Access for Remote LMC Clients . . . . . . . . . . . . . 237

Configuring Access for SNMP and SMI-S. . . . . . . . . . . . . . . . 240

Using LDAP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 241

LDAP Server Guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 241

Configuring LDAP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 242

Configuring Screen Saver Preferences . . . . . . . . . . . . . . . . . . . . . . . . 248

Working With Data Path Conditioning . . . . . . . . . . . . . . . . . . . . . . . 250

Configuring Datapath Conditioning . . . . . . . . . . . . . . . . . . . 250

vi Quantum Scalar i6000 User’s Guide

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About the Configuration Record . . . . . . . . . . . . . . . . . . . . . . . . . . . . 252

Setting Aisle Lights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 253

Configuring a Webcam For Your Library . . . . . . . . . . . . . . . . . . . . . . 254

Additional Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 255

Working with Towers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 255

Chapter 4 Active Vault 259

About Active Vault . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 260

Configure Active Vault. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 260

Create Active Vault Partitions . . . . . . . . . . . . . . . . . . . . . . . . 261

Configure Access to External Applications . . . . . . . . . . . . . . 262

Configure Active Vault Policies on Partitions. . . . . . . . . . . . . 262

View Active Vault Partition Policies . . . . . . . . . . . . . . . . . . . . 266

Chapter 5 Advanced Reporting 267

Media Usage Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 268

Viewing Cross-Partition Media Moves . . . . . . . . . . . . . . . . . . . . . . . . 270

Chapter 6 Automated Media Pool 273

Requirements for Automated Media Pool . . . . . . . . . . . . . . . . . . . . . 275

Configure Automated Media Pool . . . . . . . . . . . . . . . . . . . . . . . . . . . 275

Create an AMP Partition . . . . . . . . . . . . . . . . . . . . . . . . . . . . 275

Create Magazine Extensions in Standard Partitions . . . . . . . 276

Configure AMP Import Policies . . . . . . . . . . . . . . . . . . . . . . . 277

Configure AMP Auto Export Policies . . . . . . . . . . . . . . . . . . . 277

Use an Automated Media Pool . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 278

Assign Storage Magazines to/from the AMP. . . . . . . . . . . . . 279

Move Media to/from the AMP . . . . . . . . . . . . . . . . . . . . . . . 281

Auto Import Media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 283

Chapter 7 Capacity on Demand 285

Quantum Scalar i6000 User’s Guide vii

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Chapter 8 Encryption Key Management 287

Encryption Key Management Systems . . . . . . . . . . . . . . . . . . . . . . . . 287

KMIP-compliant Encryption Key Management. . . . . . . . . . . . . . . . . . 289

FIPS-Certified Encryption Solution . . . . . . . . . . . . . . . . . . . . . . . . . . . 289

Enabling and Disabling FIPS Mode on HP LTO-5 or Later Tape

Drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 291

Viewing FIPS Status on the Library . . . . . . . . . . . . . . . . . . . . 292

Setting up EKM on the Scalar i6000 . . . . . . . . . . . . . . . . . . . . . . . . . 293

Step 1 — Installing the EKM License Key. . . . . . . . . . . . . . . . 293

Step 2 — Preparing Partitions for Library-managed Encryption . 294 Step 3 — Installing TLS Communication Certificates on the

Library. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 294

Step 4 — Configuring the EKM Server . . . . . . . . . . . . . . . . . 302

Step 5 — Configuring Partitions for Library-managed Encryption 306

Step 6 — Saving the Library Configuration. . . . . . . . . . . . . . 311

Using EKM Path Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 311

Troubleshooting EKM Path Diagnostics Problems . . . . . . . . . 312

Monitoring EKM Server Status. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 313

Using Q-EKM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 315

Using SKM. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 316

SKM Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 316

Chapter 9 Extended Data Lifecycle Management 327

About EDLM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 328

Configuring EDLM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 330

Step 1: Creating the EDLM Library Managed Partition . . . . . 330

Step 2: Configuring Access to StorNext . . . . . . . . . . . . . . . . 332

Step 3: Configuring EDLM Policies on Partitions . . . . . . . . . . 332

Step 4: Viewing EDLM Partition Policies . . . . . . . . . . . . . . . . 342

Running Manual EDLM Tests . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 342

Viewing EDLM Test Sessions and Report Details . . . . . . . . . . . . . . . . 348

Working with the EDLM Test Sessions List . . . . . . . . . . . . . . 348

Viewing EDLM Session Report Details . . . . . . . . . . . . . . . . . . 351

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Viewing the EDLM Queue . . . . . . . . . . . . . . . . . . . . . . . . . . . 355

Diagnosing a Suspect EDLM Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . 356

Chapter 10 Path Failover 357

Use the Storage Networking Wizard . . . . . . . . . . . . . . . . . . . . . . . . . 358

License Drives for Path Failover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 359

Configure Control Path . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 361

Multi Control Path . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 362

Basic Control Path Failover . . . . . . . . . . . . . . . . . . . . . . . . . . 364

Advanced Control Path Failover . . . . . . . . . . . . . . . . . . . . . . 369

Advanced Control Path . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 373

Configuring Data Path Failover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 376

Basic Data Path Failover . . . . . . . . . . . . . . . . . . . . . . . . . . . . 379

Advanced Data Path Failover (ADPF) . . . . . . . . . . . . . . . . . . . 381

Configuring Host Access to Storage Networking Drives and Partitions . . 383

Requirements for Host Access. . . . . . . . . . . . . . . . . . . . . . . . 384

Configuring Hosts. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 384

Creating, Modifying, and Deleting Host Access Groups . . . . 396

Host Access Configuration – Modifying Drives/Partitions and

Viewing Host Access Groups. . . . . . . . . . . . . . . . . . . . . . . . . 411

Chapter 11 Configuring Access to StorNext 419

Step 1: Confirming the External Application is Supported . . 420 Step 2: Installing/Removing the Scalar i6000 API Client Plug-in . 420

Step 3: Configuring External Access . . . . . . . . . . . . . . . . . . . 422

Chapter 12 Partition Utilization Reporting 427

Viewing the Partition Utilization Report . . . . . . . . . . . . . . . . 427

Interpreting the Partition Utilization Report . . . . . . . . . . . . . 428

Scheduling Partition Utilization Reports . . . . . . . . . . . . . . . . 429

Chapter 13 Running Your Library 433

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Logging On and Off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 434

Logging On From the Touch Screen (Local Client). . . . . . . . . 434

Logging Off From the Touch Screen (Local Client) . . . . . . . . 436

Logging On From a Web Browser (Remote Client) . . . . . . . . 436

Logging Off the Web Browser (Remote Client) . . . . . . . . . . . 438

Connecting to Multiple Libraries . . . . . . . . . . . . . . . . . . . . . . . . . . . . 438

Operator Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 439

Indicator Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 440

Library Management Console (LMC). . . . . . . . . . . . . . . . . . . . . . . . . 442

Menus. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 443

Toolbar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 453

Reading the Library Information Panel . . . . . . . . . . . . . . . . . 455

System Status Buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 457

Understanding Location Coordinates . . . . . . . . . . . . . . . . . . . . . . . . 459

Cartridge Locations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 460

Tape Drive Location Coordinates. . . . . . . . . . . . . . . . . . . . . . 465

I/O Blade Locations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 468

I/E Station Locations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 470

Tower Locations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 472

Viewing the Library (Physical or Partition) . . . . . . . . . . . . . . . . . . . . . 473

Displaying the Physical Library or a Partition. . . . . . . . . . . . . 474

Managing Library Views . . . . . . . . . . . . . . . . . . . . . . . . . . . . 474

Changing the Library’s State . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 475

Working With Local User Accounts . . . . . . . . . . . . . . . . . . . . . . . . . . 477

Creating Local User Accounts . . . . . . . . . . . . . . . . . . . . . . . . 478

Modifying Local User Accounts. . . . . . . . . . . . . . . . . . . . . . . 481

Deleting Local User Accounts . . . . . . . . . . . . . . . . . . . . . . . . 483

Viewing Local User Account Permissions . . . . . . . . . . . . . . . 484

Shutting Down/Rebooting the Library . . . . . . . . . . . . . . . . . . . . . . . . 485

Powering Off the Library . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 487

Powering On the Library . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 487

Locking/Unlocking the I/E Station . . . . . . . . . . . . . . . . . . . . . . . . . . . 488

When Robotics Are Not Ready. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 490

Using the Library Access Feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . 492

Aisle Access. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 493

Robot Access. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 496

x Quantum Scalar i6000 User’s Guide

Contents

Chapter 14 Using the Command Line Interface 497

Logging on to the CLI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 498

Command Line Interface (CLI) Commands. . . . . . . . . . . . . . . . . . . . . 499

Initial Path . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 499

Navigating Paths. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 499

Global Commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 500

Path-specific Commands. . . . . . . . . . . . . . . . . . . . . . . . . . . . 502

Issuing a Command from the Initial Prompt . . . . . . . . . . . . . 503

CLI Command List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 503

Chapter 15 Maintaining Your Library 515

Monitoring the Library . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 516

Monitoring System Status. . . . . . . . . . . . . . . . . . . . . . . . . . . 517

Monitoring Drive Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . 520

Monitoring Connectivity Status . . . . . . . . . . . . . . . . . . . . . . 523

Monitoring I/E Station Status . . . . . . . . . . . . . . . . . . . . . . . . 527

Monitoring Slot and Extended I/E Slot Status . . . . . . . . . . . . 529

Monitoring Media Status . . . . . . . . . . . . . . . . . . . . . . . . . . . 532

Monitoring Sensor Status . . . . . . . . . . . . . . . . . . . . . . . . . . . 535

Monitoring Users Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . 540

Monitoring Partition Status . . . . . . . . . . . . . . . . . . . . . . . . . 541

Monitoring Partition Policies. . . . . . . . . . . . . . . . . . . . . . . . . 544

Monitoring EKM Server Status . . . . . . . . . . . . . . . . . . . . . . . 546

Mailing, Saving, and Printing Status Information. . . . . . . . . 548

Mailing or Saving the Configuration Record . . . . . . . . . . . . . 550

Maintenance Actions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 552

Is the Access Door Closed? . . . . . . . . . . . . . . . . . . . . . . . . . . 552

Is a Cartridge Old? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 552

Using Library Explorer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 553

Drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 559

Re-enable Robot Remotely . . . . . . . . . . . . . . . . . . . . . . . . . . 569

Working With Connectivity . . . . . . . . . . . . . . . . . . . . . . . . . . 570

Capturing Snapshots. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 572

Capture a Network Trace . . . . . . . . . . . . . . . . . . . . . . . . . . . 575

Updating Library Software . . . . . . . . . . . . . . . . . . . . . . . . . . 579

Updating Drive Firmware . . . . . . . . . . . . . . . . . . . . . . . . . . . 592

Teaching the Library (Configuration and Calibration) . . . . . . 599

Saving and Restoring Library Configuration . . . . . . . . . . . . . 601

Viewing the Drive Resource Utilization Reports. . . . . . . . . . . 610

Quantum Scalar i6000 User’s Guide xi

Contents

Setting Up Advanced Reporting Options . . . . . . . . . . . . . . . 616

Working With Verification Tests . . . . . . . . . . . . . . . . . . . . . . 622

Using the Partitions Defragmentation Tool. . . . . . . . . . . . . . 674

Removing Lodged Cartridges . . . . . . . . . . . . . . . . . . . . . . . . 677

Using Sift Sort . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 678

Exporting Media via Sift/Sort . . . . . . . . . . . . . . . . . . . . . . . . 678

Capturing Sift Sort Screen Shot . . . . . . . . . . . . . . . . . . . . . . 682

Retrieving MIBs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 682

Emailing or Saving an MIB File . . . . . . . . . . . . . . . . . . . . . . . 682

Maintaining Air Filters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 683

Removing an Air Filter. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 685

Replacing an Air Filter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 686

Robot, Tower and Power Rail Health Checks . . . . . . . . . . . . . . . . . . . 687

Chapter 16 Working With Cartridges and Barcodes 689

Handling Cartridges Properly. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 690

Write-Protecting Cartridges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 691

Supported Barcode Formats . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 692

Barcode Label Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 693

Installing Barcode Labels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 693

Using Cleaning Cartridges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 696

Managing and Moving Media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 697

Importing Cartridges Into Partitions . . . . . . . . . . . . . . . . . . . 697

Exporting Cartridges From Partitions . . . . . . . . . . . . . . . . . . 699

Loading Drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 700

Unloading Drives. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 702

Moving Media Within a Partition . . . . . . . . . . . . . . . . . . . . . 703

Moving Media Between Active Vault or AMP and Standard

Partitions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 704

Taking Inventory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 706

xii Quantum Scalar i6000 User’s Guide

Preface

This guide contains information and instructions necessary for the normal operation and management of the Scalar i6000 library. This guide is intended for system administrators, operators, or anyone interested in learning about or using the Scalar i6000 library after its initial installation and configuration. Be aware that you must have administrator privileges to use many of the features that this guide describes.

Caution: Be sure to read all operating instructions in this manual

and in the

Guide

System, Safety, and Regulatory Information

before operating this product.

Product Safety Statements

This product is designed for data storage and retrieval using magnetic tape. Any other application is not considered the intended use. Quantum will not be held liable for damage arising from unauthorized use of the product. The user assumes all risk in this aspect.

This unit is engineered and manufactured to meet all safety and regulatory requirements. Be aware that improper use may result in

Quantum Scalar i6000 User’s Guide xiii

Preface

bodily injury, damage to the equipment, or interference with other equipment.

Caution: Be sure to read all operating instructions in this manual

and in the

Guide

WARNING: Before powering on or using this equipment, read THE

System, Safety, and Regulatory Information Guide

the Guide for future reference.

Note: When drive sled positions are empty, drive cover plates must be

installed and in place at all times to prevent access into the empty drive sled Positions.

System, Safety, and Regulatory Information

before operating this product.

. Keep

Mechanical Locks The access and service doors can only be opened with a key. The key

should be kept by an authorized person at your company. Access to the interior of the library is both a data-integrity and safety issue.

Power Button on the Library’s Indicator Panel

Switching off the Power button on the indicator panel, located on the front of the library, removes power from the electronics, which causes the picker to stop immediately. This button also removes power from the drives.

WARNING: This power button functions as a power interrupt only. To

completely remove all power before servicing or in an emergency, turn off the circuit breaker on the power distribution unit, and then disconnect the power cord from the electrical source.

Mercury Statement Projectors, LCD displays, and some multifunction printers may

use lamp(s) that contain a small amount of mercury for energy-efficient lighting purposes. Mercury lamps in these products are labeled accordingly. Please manage the lamp

xiv Quantum Scalar i6000 User’s Guide

Preface

according to local, state, or federal laws. For more information, contact the Electronic Industries Alliance at disposal information check www.lamprecycle.org.

www.eiae.org. For lamp-specific

Disposal of Electrical and Electronic Equipment

the environment. For more information about where you can drop off your waste equipment for recycling, please visit our Web site at: http:// qcare.quantum.com or contact your local government authority, your household waste disposal service or the business from which you purchased the product.

Product Model Number

The Scalar i6000 Regulatory Model Number is as follows: SCi6000.

This symbol on the product or on its packaging indicates that this product should not be disposed of with your other waste. Instead, it should be handed over to a designated collection point for the recycling of electrical and electronic equipment. The separate collection and recycling of your waste equipment at the time of disposal will help to conserve natural resources and ensure that it is recycled in a manner that protects human health and

Explanation of Symbols and Notes

The following symbols appear throughout this document to highlight important information.

Note: Indicates important information that helps you make better

use of your system.

Quantum Scalar i6000 User’s Guide xv

Preface

Caution: Indicates a situation that may cause possible damage to

equipment, loss of data, or interference with other equipment.

WARNING: Indicates a potentially hazardous situation which, if not

avoided, could result in death or bodily injury.

Description

The Scalar i6000 library automates the retrieval, storage, and control of tape cartridges. Application software on the host can use the library’s robotics to mount cartridges into tape drives and retrieve them without operator intervention.

The library can be installed on a solid or raised floor. It has a standard 19-inch rack footprint and can be placed in a standard server rack space. Because the library provides access by way of the access and service doors, the library can be placed with either side against a wall or between racks.

In December, 2011, the library robotics were redesigned. The redesign accommodates either a single robot or dual robotics. The original robot hardware is referred to as Gen 1; the new robot hardware is referred to as Gen 2.

With firmware version i11, robots in a dual-robot system work in an active/active manner, where both robots perform move commands and other library operations.

In March 2013, the library electronics were redesigned, including a new second generation Management Control Blade (MCB 2). The electronics redesign is referred to as Gen2 Electronics and is required for to support new features, such as Active/Active operation for Dual Robots and the High-Density Expansion Module (HDEM).

In June 2015 new Series 3 modules were released for the Control Module (CM3), Drive Ready Expansion Module (DREM3) and Storage

Quantum Scalar i6000 User’s Guide 1

Chapter 1: Description

Figure 1 Robot Tab

Expansion Module (SEM3). These new modules are capable of a higher number of drive support than the previous modules.

Dual robotics libraries require special modules on either end called parking modules, which house the robots when not in use. See

Dual Robotics Configurations and Parking Modules on page 7 for more

information.

You can tell which generation robot you have via the library user interface. The library displays which generation of robot hardware is installed. Select Monitor > System from the menu, click the Robot tab, and look in the Generation column (see

Figure 1).

To determine what generation electronics your library is running, select Monitor > System from the menu, click the Components tab and look in the Name column. If you have MCB2 and RCU2, you have gen2 electronics. Any other MCB or RCU level means gen1 electronics.

2 Quantum Scalar i6000 User’s Guide

Figure 2 Components Tab

Chapter 1: Description

For Gen 1 systems, the maximum library can be configured to accommodate from 100 LTO cartridges to 5,322 LTO cartridges (for a single-robot library) or 5,376 LTO cartridges (for a dual-robot library).

For Gen 2 systems, the maximum library can be configured to accommodate from 100 LTO cartridges to 7,146 LTO cartridges (for a single-robot library) or 7,224 LTO cartridges (for a dual-robot library).

In March of 2013, a High Density Expansion Module (HDEM) was made available to provide increased storage capabilities. A single HDEM can hold up to 720 total slots; 540 on two independent carousels and 240 on the front door.

This chapter provides a description of the following features and components:

Note: The library software features described in this guide apply to

both the Scalar i2000 and the Scalar i6000. However, certain features are available on Scalar i6000 only.

This chapter includes the following sections:

• Front View on page 5

• Hardware Configuration Options on page 6

• Dual Robotics Configurations and Parking Modules on page 7

• Control Module on page 10

Quantum Scalar i6000 User’s Guide 3

Chapter 1: Description

• Expansion Modules on page 13

• Library Management Module on page 18

• I/O Management Unit on page 21

• Robot on page 25

• Import/Export Stations on page 25

• Cartridges on page 28

• Cartridge Magazines on page 29

• Tape Drives and Media on page 33

• Mixed Media Support and Rules on page 35

• Support for WORM on page 36

• Operator Panel on page 37

• Power System on page 38

• Library Features on page 39

4 Quantum Scalar i6000 User’s Guide

Front View

control module

expansion module

touch screen

I/E station

access doors

operator panel

Figure 3 Front View of a Control Module and Expansion Module

Chapter 1: Description

Front View

Figure 3 shows a front view of the library, consisting of a control

module and an expansion module.

Quantum Scalar i6000 User’s Guide 5

Chapter 1: Description Hardware Configuration Options

Hardware Configuration Options

The library is designed for ease of installation, configuration, and field upgrades. The minimum library configuration consists of one control module. You can add up to 15 expansion modules as storage and tape drive requirements change.

Note: Expansion modules in positions nine through sixteen are no

longer storage-only modules and can contain I/E stations or drives.

For LTO, the maximum library configuration can accommodate

•1 control module

• 0 to 15 expansion modules

• Gen 1 systems: 100 to 5322 cartridges (single robotics)

• Gen 2 systems: 100 to 7146 cartridges (single robotics), or 100 to 7224 (dual robotics). For libraries containing high-density expansion modules, the maximum capacities are 12,006 LTO cartridges (for a single-robot library) or 11,760 LTO cartridges (for dual-robot libraries).

• 1 to 192 tape drives.

An LTO library I/E Station configuration can accommodate:

• 1 to 8 24-slot Import/Export (I/E) stations in the control module and first 7 expansion modules.

• 1 24-slot I/E in the control module and up to 7 72-slot I/E stations and first 7 expansion modules.

6 Quantum Scalar i6000 User’s Guide

Chapter 1: Description

Dual Robotics Configurations and Parking Modules

A dual robotics library requires Gen 2 robotics hardware. A dual robotics library requires, at a minimum, a control module, a left parking module, and a right parking module. See

The left and right parking modules have the same size and appearance as expansion modules, but they function differently. Each parking module contains a “parking space” in which the respective left or right robot resides when not in use. The “parking space” occupies four magazine columns which cannot be used for storage.

The left parking module is located to the left of the control module in position zero. It is referred to in the user interface as “module 0.” The left parking module does not contain tape drives, I/E stations, or power supplies. The control module supplies its power. If you are upgrading to dual robotics, you will receive a left parking module to add onto your existing system. This increases your system size, so you must take this into account when planning for an upgrade.

Figure 4.

The right parking module is the right-most module in the system. As of firmware version i11, a right parking module can contain drives in any position in the library and up to one 24-slot I/E station. Right parking modules may not contain 72-slot I/E stations.

Note: High-density expansion modules (HDEM) cannot be used as

right parking modules.

If you are upgrading a single-robotics library to a dual-robotics library, the existing right-most expansion module can, in most cases, be converted into a right parking module. However, if the existing rightmost expansion module contains a 72-slot I/E station, you may need another module to be added to the right of your system which will become the right parking module. If space considerations prohibit the addition of another module, then the right-most module will be swapped with another module in the library that does not contain a 72-slot I/E station.

Quantum Scalar i6000 User’s Guide 7

Chapter 1: Description

Control module

(Position 1)

Left parking space

(left-most two columns)

Expansion

module

(Position 2)

Right parking

module

(Position 3)

Right parking space

(right-most two columns)

Left parking

module

(Position 0)

Dual Robotics Configurations and Parking Modules

Figure 4 Dual Robotics Library

Side panels, doors, and door posts have been removed for clarity.

8 Quantum Scalar i6000 User’s Guide

Figure 5 Left Parking Module

Rack 1 (rear wall)

Rack 2 (door)

= Columns unavailable for storage

= Calibration target

Slot Configuration (Dual Robotics Only)

Chapter 1: Description

Dual Robotics Configurations and Parking Modules

Quantum Scalar i6000 User’s Guide 9

Chapter 1: Description

Rack 1 (rear wall)

Rack 2 (door)

= columns unavailable for storage

Optional drive

clusters

Optional 24-slot I/E station

= Calibration target

Control Module

Figure 6 Right Parking Module Slot Configuration (Dual Robotics Only)

Control Module

All libraries contain a control module. A single-frame library consists of a control module only. The control module manages library operations via the library management module and includes an operator panel touch screen for local operator use. For more information, see:

• Library Management Module on page 18

• Support for WORM on page 36

10 Quantum Scalar i6000 User’s Guide

Figure 7 Front and Back View

power supplies

library management

magazines

module

drive

picker

I/E

station

accessor

and cartridge slots

front view back view

clusters

I/O management unit

of the Control Module

Chapter 1: Description

Control Module

The control module also contains all of the other components common to expansion modules, including:

• Import/Export Stations on page 25

• Tape Drives and Media on page 33

• Cartridges on page 28

• Cartridge Magazines on page 29

• Power System on page 38

The control module always occupies module position 1 in the library. (In dual-robotics configurations, the left parking module is in position 0.)

Quantum Scalar i6000 User’s Guide 11

Chapter 1: Description

Power supplies

Library management

Magazines

module

Drive

Robot

24-slot

and cartridge slots

front view

rear view

clusters

I/O management unit

I/E station

Control Module

Figure 8 Front and Back View of a Series 3 Control Module (CM3)

12 Quantum Scalar i6000 User’s Guide

Expansion Modules

Expansion modules enable the library to expand by adding space for tape drives, an I/E station, and storage. Each expansion module from 96 to 780 LTO cartridge slots depending on the number of tape drives installed and whether an I/E station is installed. See for location information.

In Gen 1 configurations, the library’s maximum configuration includes up to 11 expansion modules for a total of 12 modules. in Gen 2 configurations, up to 16 modules can be added. Expansion modules can be added only to the right of the control module.

In firmware version i11, all standard expansion modules can accommodate the following functional units:

• I/O Management Unit on page 21

Chapter 1: Description

Expansion Modules

Figure 9 on page 14

• Control Management Blade on page 21

• Fibre Channel I/O Blades on page 22

• Ethernet Expansion Blades on page 22

• Robot on page 25

• Import/Export Stations on page 25 (optional)

• Tape Drives and Media on page 33 (drives are optional)

• Cartridge Magazines on page 29

• Support for WORM on page 36

• Power System on page 38 (required only if drives are installed; if an expansion module contains only cartridges, all power is derived from the control module).

High-density expansion modules can accommodate the following functional units:

• Robot on page 25

• Import/Export Stations on page 25 (optional)

• Tape Drives and Media on page 33 (media only)

• Cartridge Magazines on page 29

• Support for WORM on page 36

Quantum Scalar i6000 User’s Guide 13

Chapter 1: Description

I/E station 24 slot (optional)

cartridge magazines

drive cluster (optional)

drive side door side

Expansion Modules

Figure 9 SEM with 24 Slot I/E Station

• Power System on page 38

14 Quantum Scalar i6000 User’s Guide

Figure 10 Series 3 SEM with a

24-slot I/E station

magazines

DREM drive

drive side door side

(optional in DREM and SEM)

cluster (optional)

24-slot I/E Station

Chapter 1: Description

Expansion Modules

Quantum Scalar i6000 User’s Guide 15

Chapter 1: Description

72-slot I/E station

magazines

drive cluster (optional)

drive side door side

(optional)

Expansion Modules

Figure 11 SEM with 72 Slot I/E Station

16 Quantum Scalar i6000 User’s Guide

Figure 12 Series 3 SEM with a

72-slot I/E station

magazines

DREM drive

(optional)

drive side door side

(optional in

cluster

DREM and SEM)

72-slot I/E Station

Chapter 1: Description

Expansion Modules

Quantum Scalar i6000 User’s Guide 17

Chapter 1: Description Library Management Module

Library Management Module

The library management module is located in the control module. It controls system hardware and enables external devices to perform configuration and obtain system status. The library management module contains the following boards:

• Management control blade (MCB) - Manages the library, passing commands to and from the robotics control unit as well as the storage area network (SAN) components.

• Robotics control unit (RCU) - Controls the picker and accessor functionality.

• Library motor drive (LMD) (Gen 1 libraries only) - Distributes power to the picker along with the X and Y-axis circuits. It also distributes power to the touch screen.

• Library power control (LPC) (Gen 2 libraries only) - Distributes power to the robot through the power rails. It also distributes power to the touch screen.

18 Quantum Scalar i6000 User’s Guide

Figure 13 Library Management

Library motor drive (LMD) or

library power control (LPC)

Robotics control unit (RCU)

Management control blade (MCB)

Module Boards

Chapter 1: Description

Library Management Module

Quantum Scalar i6000 User’s Guide 19

Chapter 1: Description

Management control blade (MCB)

Library Management Module

Figure 14 Library Management Module Boards in Series 3 CM

20 Quantum Scalar i6000 User’s Guide

I/O Management Unit

The I/O management unit is an optional component that provides connectivity and data path management to a SAN fabric and the hosts. The I/O management unit houses up to four FC I/O blades, which provide FC connections for the Fibre Channel drives in the module. The I/O management unit also houses up to two Ethernet Expansion blades, which handle internal Ethernet communication between the MCB and HP LTO-5 or later drives. (The control module and each of the expansion modules can contain up to 12 FC drives.) The I/O management unit performs all tape drive and library host communication functions in a library that is attached to a SAN.

I/O management units may be installed in the control module and expansion modules. The I/O management unit supports the following blades:

• Control Management Blade

• Fibre Channel I/O Blades

Chapter 1: Description

I/O Management Unit

• Ethernet Expansion Blades

When FC I/O blades or Ethernet Expansion blades are installed in the library, the following rules regarding control management blades (CMBs) apply:

• Any module (including the control module) that contains FC I/O blades or Ethernet Expansion blades must also contain a CMB.

• A CMB must be installed in the control module and all modules that contain drives. Modules that don’t contain drives, blades or network chassis will contain drive and network jumpers that maintain communications between the MCB located in the control module and the modules that contain drives, FC I/O blades and EEBs.

Control Management Blade

Quantum Scalar i6000 User’s Guide 21

The control management blade (CMB) performs unit status monitoring including power and I/O present conditions, and internal network switch functions connecting I/O blades with the library management module.

Chapter 1: Description I/O Management Unit

Fibre Channel I/O Blades

Ethernet Expansion Blades

There is one Fibre Channel (FC) I/O blade type supported: 7404 that auto-negotiates up to 4 controller that provides connectivity and features that enhance the performance and reliability of tape operations. It also provides two host communication ports and four connection ports to drives.)

• Fibre Channel LTO-1, LTO-2, LTO-3, LTO-4, LTO-5, LTO-6 and LTO-7 drives can be connected to drive-aggregating Fibre Channel I/O blades or directly attached to a host, so these drives do not require an external SNC.

• We recommend that you do not connect an LTO-5 or later drive to an FC I/O blade. These drives support speeds of 8 Gbps, but the FC I/O blade only supports 4 Gbps.

The Ethernet Expansion Blade (EEB) provides the option for Ethernet connectivity to each LTO-5 or later drive (for MCB-to-drive communication purposes only). The connection is at T100. The EEB provides a control path to the drive for commands as well as facilitates taking drive logs and downloading drive firmware. Each EEB has 6 Ethernet ports to allow attachment to 6 LTO-5 or later drives. The EEB provides Ethernet connectivity to the library's internal Ethernet only and should not be connected to an external Ethernet source.

Gbps. The 7404 FC I/O blade has an embedded

22 Quantum Scalar i6000 User’s Guide

Figure 15 I/O Management

Bay 1 - Not used

Bay 3 - FCB #1

Bay 5 - FCB #3

Bay 7 - EEB for lower

drive cluster

Bay 2 - CMB

Bay 4 - FCB #2

Bay 6 - FCB #4

Bay 8 - EEB for upper drive cluster

CMB = Control management blade

FCB = Fibre Channel I/O blade

EEB = Ethernet Expansion blade

Unit

Chapter 1: Description

I/O Management Unit

Quantum Scalar i6000 User’s Guide 23

Chapter 1: Description

Bay 1 - Not used

Bay 3 - FCB or EEB

Bay 5 - FCB or EEB

Bay 7 - EEB

Bay 2 - CMB

Bay 4 - FCB or EEB

Bay 6 - FCB or EEB

Bay 8 - EEB

CMB = Control Management Blade

FCB = Fibre Channel I/O Blade

EEB = Ethernet Expansion Blade

I/O Management Unit

Figure 16 I/O Management Unit in Series 3 Module

24 Quantum Scalar i6000 User’s Guide

Robot

The robot moves cartridges between storage cells, tape drives, and the I/E station. A picker is used to get or put cartridges in a storage cell or a tape drive slot. The picker moves along an X and Y axis and can pivot

. A barcode scanner on the picker assembly identifies cartridges

180 located in storage cells.

The library can be configured for either one or two robots. See Dual

Robotics Configurations and Parking Modules on page 7 for more

information.

Import/Export Stations

I/E stations enable you to import and export cartridges without interrupting normal library operation. There are two types of I/E stations: 24-slot I/E stations and 72-slot I/E stations.

Chapter 1: Description

Robot

Each 24-slot I/E station has a capacity of 24 LTO cartridges that are located in four removable magazines. The 72-slot I/E station consists of two side-by-side 36-slot I/E stations that can operate independently or as a single 72-slot I/E station. Each 36-slot I/E station provides I/E capacity of 36 LTO cartridges in six removable magazines.

The I/E station is installed on the front of the control module or any of the first seven expansion modules, including high-density expansion modules. It can be installed in a right parking module if the right parking module is in position 2 through 8. Expansion modules (and the right parking module) in positions nine through seventeen are storageonly modules and do not contain I/E stations or drives. See page 5, Figure 9 on page 14, and Figure 11 on page 16 for I/E station location.

Note: The I/E station cannot be configured as a storage location, but

it can be part of a logical division of library resources known as partitions. For information about partitions, see

Partitions on page 128.

Quantum Scalar i6000 User’s Guide 25

Figure 3 on

Working With

Chapter 1: Description Import/Export Stations

Note: The maximum number of I/E element addresses in any partition

is 240. This includes both physical slots and Extended I/E virtual slots.

I/E Station Options An expansion module is designed for customers who have an increased

need to import or export cartridges. An expansion module, including high-density expansion modules, can have no I/E station, a 24 slot I/E station, or a 72 slot I/E station. The increased capacity is achieved by increasing the overall length of the I/E station and doubling its width.

The 24-slot I/E station has a capacity of 24 LTO cartridges that are located in four removable magazines.

The 72- slot I/E station consists of two side-by-side 36-slot I/E stations that can be operate as one 72-slot I/E station or can be operated independently. Each 36-slot I/E station provides I/E capacity of 36 LTO cartridges in six removable magazines.

Extended I/E Option The number of I/E slots in a library is usually associated with the number

of I/E slots in an actual physical I/E station, but this physical slot count could limit how many I/E slots may be available to a host application.

Extended I/E configurations remove such I/E slot count limitations by increasing the I/E slot count for a partition with storage slots that will be reported to a host as I/E slots. Thus, extended I/E allows the user to configure their partitions with I/E slots beyond the number of physical I/E slots configured in the library. As a result, the host can export more media than previously allowed.

Keep in mind that as extended I/E slots are used, fewer storage slots are available. You will need to initiate move/import operations of tape cartridges into the extended I/E area for host access. Conversely, to move/export tape cartridges from extended I/E area slots to the emptied physical I/E Station slots, you need to initiate the move/export operation from the user interface for physical access to the library.

26 Quantum Scalar i6000 User’s Guide

Chapter 1: Description

Import/Export Stations

Note: By default, the extended I/E feature is disabled and is only

available on Scalar i6000 libraries. Extended I/E can be enabled/ disabled from the 'Physical Library' dialog (Setup > System Settings > Physical Library). Refer to

Setting Up Policies for

the Physical Library on page 180.

Note: To configure a partition with extended I/E segments, you must

use the Partition Wizard (Setup > Partition > Configure). The extended I/E feature is only available in expert creation mode or if you are modifying an existing partition. Refer to

Using Expert Mode on page 141. Extended IE is not supported on library

managed partitions.

Extended I/E must be enabled before using it. When configuring extended I/E in a partition, ensure you have enough licensed slots [Capacity On Demand (COD)] to accommodate the new extended I/E slots, since extended I/E slots use the COD licensed slot count.

When you configure extended I/E slots you must have at least one physical I/E segment configured in the partition. The maximum number of physical and extended I/E slots per partition is 240.

The I/E area configured with the extended I/E feature will report the SCSI element addresses starting with the actual physical I/E slots, followed by the extended I/E slots. This will allow hosts to always first use the available slots in the actual physical I/E Station before “spilling” into the extended I/E area.

Quantum Scalar i6000 User’s Guide 27

Chapter 1: Description

LTO magazine

LTO cartridge

magazine barcode

cartridge barcode location

Cartridges

Figure 17 Example of LTO Cartridge Insertion into a Magazine

Cartridges are stored in magazines within the library, as shown in

Figure 17.

28 Quantum Scalar i6000 User’s Guide

Chapter 1: Description

Cartridge Magazines

Each cartridge has an operator-attached, machine-readable barcode label on it for identification purposes. The library can dynamically support barcode labels with 1 to 14 characters plus a one-character or two-character media identifier, depending on drive type. The library currently supports Code 39 (3 of 9) type barcode labels. For more information about tape cartridges, see page 33. For additional specification information, see Barcode Label

Requirements on page 693. For details about the use of drives and

cartridges, see Mixed Media Support and Rules on page 35.

Note: Media must contain valid barcode labels. The library will not

support tapes without valid barcode labels.

Note: A 14-character barcode label length may not be printable

according to the Code 39 label specifications for the tape cartridge area to which the label is attached. The effective tape cartridge barcode label length, including any media ID, may be limited to a maximum of 12 characters.

Tape Drives and Media on

Cartridge Magazines

The cartridge magazine is a storage assembly that installs on the drive side or door side of the control module or expansion module, as shown in

Figure 18. It contains the cartridge slots and provides flexibility when

adding storage cartridges to a module.

Quantum Scalar i6000 User’s Guide 29

Chapter 1: Description

I/E

cartridge

magazines

station

door sidedrive side

drives or storage

upper drive cluster

lower drive cluster

Cartridge Magazines

Figure 18 Magazine and Drive Locations in the Control Module

30 Quantum Scalar i6000 User’s Guide

Figure 19 Magazine and Drive

24-slot I/E

cartridge

magazines

drives

storage

station

door side

drive side

Location in the Single-Robotics Series 3 Control Module

Chapter 1: Description

Cartridge Magazines

Quantum Scalar i6000 User’s Guide 31

Chapter 1: Description Cartridge Magazines

Table 1 Cartridge Capacities in Library Modules

Type Magazine Capacity Cartridge Capacity

Magazine (LTO) -- 6

Control module (single-robotics)

Control module (dual-robotics)

Standard Expansion module

Drive Ready Expansion Module

High-Density Expansion Module

Left parking module (dual-robotics)

Right parking module (dual-robotics)

a. Control module: The minimum is based on having 18 drives and one 24-slot I/E station installed. The maximum

is based on having one drive and one 24-slot I/E station installed.

b. Drive Ready Expansion module: The minimum is based on having 24 drives and one 72-slot I/E station and 24

drives installed. The maximum is based on having no drives or an I/E station installed.

c. Standard and HDEM: The minimum is based on one 72-slot I/E station and 12 drives installed. The maximum is

based on having no drives or an I/E station installed.

d. Left parking module: No drives or I/E stations are allowed. The left parking space takes up 4 columns of storage.

There are six empty magazines located in the unusable 4 columns which are used for calibration only. These six magazines are not counted toward the total capacity.

e. Right parking module: The minimum is based on having 12 drives and one 24-slot I/E station installed. The

maximum is based on no drives or I/E station installed. The right parking space takes up 4 columns of storage.

36 min/51 max 216 min/306 max

42 min/64 max 252 min/384 max

48 min/76 max 288 min/456 max

16 min/76 max 96 min/456 max

102 min/130 max 612 min/780 max

38 228

12 min/38 max 72 min/228 max

Each magazine has a barcode label that the scanner reads for identification and inventory. An optional, snap-on dust cover is available for the magazines. Magazines with the dust cover have interlocked stacking that enables easier storage of the media when they are removed from the library for external storage.

32 Quantum Scalar i6000 User’s Guide

Tape Drives and Media

Note: Library firmware versions 630Q (i10) and later do not support

DLT tape drives, media, or magazines. If you upgrade to these library firmware versions, make arrangements to remove and/ or replace all DLT tape drives, media, and magazines in your library. If you want to continue to use DLT tape drives and media, your library firmware must be at version 617Q.GS01001 (i8.4) or earlier.

Tape drives are enclosed in a universal drive sled. You can hot swap and hot add all supported drives, regardless of type. The library supports the following types of tape drives:

• IBM LTO-1 or LTO-2 LVD–SCSI

• IBM LTO-1, LTO-2, LTO-3, LTO-4, LTO-5, LTO-6 or LTO -7 FC Multi-mode

Chapter 1: Description

Tape Drives and Media

• HP LTO-3, LTO-4, LTO-5, LTO-6 FC Multi - m o d e

Caution: A single partition can have a mixture of drive types and

interface types within the same domain (for example, LTO-5 and LTO-6 with SCSI or Fibre Channel interfaces). For more information, see page 35 and Understanding Partition Media Policy Settings on page 131.

The standard control module and expansion modules have upper and lower drive clusters. Series 3 control modules have one upper and two lower clusters and expansion modules have two upper and lower clusters. Each library must have at least one tape drive. Each drive cluster can house up to six tape drives. Additional drives can be added to any expansion modules in the configuration, except high-density expansion modules. This enables you to have a total of 192 drives. In dual-robot systems, the left parking module cannot contain drives.

Note: When you add drives, you lose storage slots.

As of firmware version i11, drives can be installed in any module in the library except a left parking module or high-density expansion module.

Mixed Media Support and Rules on

Quantum Scalar i6000 User’s Guide 33

Chapter 1: Description Tape Drives and Media

However, it is still recommended that drives be installed in bottom-totop order.

Note: The term drive cluster defines a grouping of up to six tape

drives below or above the middle X-axis rail.

Figure 18 on page 30 shows the locations of drives in the control

module. For details about the use of drives and cartridges, see Mixed

Media Support and Rules on page 35.

Fibre C h a n n e l LT O - 1 , LT O - 2 , LT O - 3 , LT O - 4 , LT O - 5 , LT O - 6 a n d LT O - 7 d r i v e s can be connected to drive-aggregating Fibre Channel I/O blades or directly attached to a host, so these drives do not require an external SNC. More detailed information about LTO drives follows.

LTO Drives Six generations of LTO drives are supported, but they are not fully

compatible as shown in

Ta bl e 2. (N/C = Not Compatible)

Table 2 LTO Drive and Cartridge Compatibility

LTO-3

LTO-3 Drives

LTO-4 Drives

LTO-5 Drives

LTO-6 Drives

Reads/ Writes

Read Read

N/C N/C Reads Read

LTO-3 WORM

Write Once, Read Many

Many

LTO-4

N/C N/C N/C N/C N/C N/C N/C N/C

Reads/ Writes

LTO-4 WORM

Write Once, Read Many

Many

LTO-5

N/C N/C N/C N/C N/C N/C

Reads/ Writes

LTO-5 WORM

Write Once, Read Many

LTO-6

N/C N/C N/C N/C

Reads/ Writes

LTO-6 WORM LTO-7

Write Once, Read Many

Reads/ Writes

LTO-7 WORM

Write Once, Read Many

34 Quantum Scalar i6000 User’s Guide

Chapter 1: Description

Mixed Media Support and Rules

LTO-5 WORM

Many

LTO-7 Drives

LTO-3

N/C N/C N/C N/C Reads Read

LTO-3 WORM

LTO-4

LTO-4 WORM

LTO-5

All LTO cartridges are the same physical size, which means they use the same magazines in the library.

LTO drives can be directly attached to hosts, the SAN, or to FC I/O blades in the I/O management unit. SCSI drives must be directly attached to hosts or to the SAN.

Mixed Media Support and Rules

The library supports LTO cartridges and drives in the same configuration, provided that you adhere to the following rules:

Note: Libraries with Gen 2 hardware do not support DLT drives or

media.

LTO-6

Reads/ Writes

LTO-6 WORM LTO-7

Write Once, Read Many

Reads/ Writes

LTO-7 WORM

Write Once, Read Many

Note: Libraries with firmware at version 630Q or later do not support

DLT drives or media.

• When purchasing a library with mixed media, the new orders must specify the base system technology and the number of magazines, the number of drives, and the number of I/E station magazines for each media type required. The base system is considered the primary media type used in the library.

• Multiple generations of LTO media can be mixed at the magazine level.

• The suppo r t e d m u l tiple media are LTO -1, LTO-2, LTO-3, LTO -3 WORM, LTO -4, LTO -4 WORM, LT O -5, LT O -5 W ORM , LT O - 6 , LT O -6 WORM, LTO -7 and LTO-7 WORM.

• Drives can be installed in any frame.

Quantum Scalar i6000 User’s Guide 35

Chapter 1: Description Support for WORM

Support for WORM

The Scalar i6000 library supports WORM (write once, read many) techno l o g y i n LTO - 3 , LTO - 4, LTO - 5, LTO - 6 and LTO-7 tape drives. W O R M requirements include:

•Cartridges

•Firmware

• WORM-supported LTO-3 tape drives

• WORM-supported LTO-4 tape drives

• WORM-supported LTO-5 tape drives

• WORM-supported LTO-6 tape drives

• WORM-supported LTO-7 tape drives

WORM allows non-erasable data to be written once and provides extra data security by prohibiting accidental data erasure. When the library firmware and WORM-supported LTO-3, LTO-4, LTO-5, or LTO-6 tape drive code are installed on a library with LTO-3, LTO-4, LTO-5, LTO-6 or LTO-7 tape drives, the WORM feature is supported whenever the operator uses WORM cartridges.

36 Quantum Scalar i6000 User’s Guide

Operator Panel

touch screen

Power indicator

Status indicator

Robotics Enabled

indicator

Robotics Enabled

button

Power button

Figure 20 Operator Panel

Chapter 1: Description

Operator Panel

The operator panel is located on the front of the control module and consists of indicators and a touch screen (see are for library control and power, and the indicators provide library status.

Figure 20). The buttons

Quantum Scalar i6000 User’s Guide 37

The touch screen is the library navigation point and provides access to the LMC. For more information about the touch screen and the LMC, see

Library Management Console (LMC) on page 442.

Chapter 1: Description Power System

Power System

The library supports single and redundant power configurations. The single configuration has a single AC line input and single DC power supply. The redundant configuration has dual AC line input and dual DC power supplies. You can hot swap a power supply if you have a redundant power supply. You can hot add a second power supply.

The power system consists of the following:

• Power supply

• Power distribution unit

• AC power cord

A single power switch, located on the front door of the control module, turns on and off all power for the control module and attached expansion modules. Each power distribution unit has a second circuit breaker, located in the rear of the module, that controls the module power supply output. The power supply has three LEDs that provide status information. The power system also has four fuses for system protection.

The control module and all expansion modules or right parking modules that contain drives must contain a power system. If an expansion module or right parking module contains only cartridges, its power is derived from the control module and a power system is not needed.

High-density expansion modules have their own AC power systems that can supply power to up to six (6) additional HDEMs if redundant power is installed. The additional HDEMs must be in consecutive positions to receive power from a single HDEM. Each power distribution unit has a circuit breaker located at the rear of the module.

38 Quantum Scalar i6000 User’s Guide

Chapter 1: Description

Library Features

This section describes several library features.

Density The library provides a storage density of 720 cartridges (LTO) per square

meter. Each module, also referred to as a frame, has two storage racks: one on the drive side and another on the door side. A rack consists of up to 10 horizontal sections and three or four columns of magazines, depending on the rack configuration. Each magazine, located at the intersection of a particular section and a particular column, consists of five or six cartridge slots, depending on the type of media.

Centralized Management

The Library Management Console (LMC) gives you a single point from which to view all library components, including robotics, drives, storage, I/E stations, and network connectivity. You can use this graphical user interface both locally from the library’s touch screen and remotely from a remote client. The LMC communicates with the LMC server that runs on the library. The LMC uses a simple and intuitive graphical style that is secure and provides library managers with native partitioning ability.

Proactive Availability The library can alert you about problems before they occur. The library

checks the complete data path at user-defined intervals to make sure that it is functioning properly before backups begin. The library also monitors its six major subsystems (drives, power, robotics, cooling, connectivity, and control). You can configure the library to send notifications of problems to one or more e-mail accounts, including Quantum service personnel. For more information about the library’s

Serviceability and Reliability

monitoring and reporting capabilities, see page 515.

The library has extensive serviceability and reliability features. You can hot swap drives, power supplies (in redundant power configurations only), Input/Output (I/O) blades, and fans. Host port failover, an advanced feature that moves a host’s communication stream from a

Maintaining Your Library on

Quantum Scalar i6000 User’s Guide 39

Chapter 1: Description Library Features

failed connection to a working connection without disrupting the backup operation, maintains connectivity whether the failure occurs on the host, the switch, or the library.

Your backup system and data path are idle most of the time. When backups begin, the system is used intensively at maximum bandwidth. The library provides you with notifications and a robust ticket system that notifies you of any problems it identifies, enabling you to solve them before backups begin. For more information about the library’s notification system, ticket system, and other troubleshooting help, see

Troubleshooting Your Library on page 43.

Data Path Conditioning Quantum provides an automatic means of verifying, monitoring, and

protecting data path integrity between hosts and library drives. This feature is referred to as data path conditioning. Using this feature, administrators can proactively detect and resolve data path problems before they affect backups, restore operations, and other data transfer operations. Data path conditioning makes sure that data transmissions are optimized and reliable, resulting in improved system availability.

Data path conditioning occurs in two separately managed areas:

• Between host and Fibre Channel (FC) I/O blades

• Between FC I/O blades and library drives

The FC I/O blade manages data path conditioning along the path between itself and the library drives. Data path monitoring automatically occurs at regular, configurable intervals. The FC I/O blade generates a RAS ticket if monitoring tests fail for two intervals. This indicates either loss of connectivity or drive failure. The FC I/O blades include the data path conditioning feature. Administrators can use the LMC to configure data path conditioning.

Host Attachment Requests issued from the host application result in cartridge movement

in the library. The primary requests issued are for mounting and dismounting cartridges in and out of the tape drives and for importing and exporting cartridges in and out of the library. The library manages the physical location. In addition to requesting cartridge movement in the library, the host application can use the FC command interface to obtain status information, configuration information, and cartridge storage information from the library.

40 Quantum Scalar i6000 User’s Guide

Chapter 1: Description

Library Features

Hosts can be attached to the library in the following ways:

• FC drives can be directly attached to host systems or to the SAN. In these configurations, the management control blade (MCB) has one library control port (FC) connecting to the controlling host computer.

• FC drives can be attached to FC I/O blades in the I/O management unit. There are two ports on each FC I/O blade that can be connected directly to the host or to the SAN.

Remote Management The library can be managed locally or remotely using the LMC. Locally,

the LMC appears on the touch screen on the front of the library. Remotely, the LMC is accessed through a client instance of the LMC software on any computer on the network. For more information about accessing page 436. For more information about the LMC, see Library

Management Console (LMC) on page 442.

The LMC provides additional monitoring of a SAN-attached library over the network to a management server by using Simple Network Management Protocol (SNMP). This includes library subsystem health and status information and early fault notification. For more

information, see the Intelligent Libraries Basic SNMP Reference Guide.

Logging On From a Web Browser (Remote Client) on

The library also supports the Common Information Model (CIM) server based on the Storage Management Initiative Specification (SMI-S) on the MCB. A CIM client can use the CIM server to monitor the SAN-

attached library. For more information, see the Intelligent Libraries SMI- S Reference Guide.

Capacity on Demand If you purchased capacity on demand, the library is initially licensed for

a default configuration of 102 LTO storage slots.

Capacity on Demand allows you to license physical slots in 100-slot blocks. Any number of slots can be licensed between 100 and 12,000. You do not need to license all the physical slots, but only licensed slots can be assigned to host managed partitions. It is often desirable to have more physical slots installed than will be licensed.

Capacity on Demand allows you to purchase capacity for your library as needed. As your storage needs change, you can add storage in blocks of

100. Scalar i6000 licensing begins at 100 cartridges and can be

Quantum Scalar i6000 User’s Guide 41

Chapter 1: Description Library Features

increased to as many as 7,146 LTO cartridges (for a single-robot library) or 7,224 LTO cartridges (for a dual-robot library).

Expansion modules are sold separately from the slot licensing. This separation provides the flexibility to order the exact modules needed (DREM, SEM or HDEM).

42 Quantum Scalar i6000 User’s Guide

Chapter 2

Troubleshooting Your

Library

This chapter describes how the library informs you of issues that it detects within its subsystems. It also provides information about working with tickets to resolve issues, running verifications tests to check whether they have been resolved, interpreting LEDs, viewing command history logs, and accessing Online Help.

This chapter consists of the following sections:

• How Does the Library Report Issues? on page 43

• Working With Tickets on page 48

• Viewing Ticket Details on page 57

• Interpreting LEDs on page 92

• Working With Command History Logs on page 115

• Accessing Online Help on page 121

How Does the Library Report Issues?

The library has advanced problem detection, reporting, and notification functionality. The library has many processors and sensors that monitor conditions and operations, such as temperatures, voltages, current, calibrations, firmware versions, and so forth.

Quantum Scalar i6000 User’s Guide 43

Chapter 2: Troubleshooting Your Library

Status indicator

How Does the Library Report Issues?

The library reports issues in several ways, which are described below:

• Status Indicator on page 44

• System Status Button Indicators on page 46

• E-mail Notifications on page 47

Status Indicator The first indication of issues is the status indicator on the indicator

panel, as shown in

Figure 21 Status Indicator

Figure 21.

•If the Status indicator light is solid green, the library currently has no tickets in an Open state.

•If the Status indicator light is flashing amber, at least one of the six subsystems has a ticket in an Open state.

When the library detects an issue, it creates a ticket for it. A ticket includes the following types of information:

• Details about the issue

• Reports that are associated with the ticket

• A repair page that provides corrective actions

In most cases, tickets indicate operational failures that do not always point to a single CRU/FRU as having failed or causing an issue. IN such

44 Quantum Scalar i6000 User’s Guide

Table 3 Severity Levels Assigned to Tickets

Chapter 2: Troubleshooting Your Library

How Does the Library Report Issues?

cases, customer repair instructions are provided to isolate the issue and recover from the failure. Only if the library is able to clearly identify a failing CRU/FRU will the repair instruction request service or specific CRU/FRU replacement.

Note: Tickets can indicate failures or other serious problems, but they

also can indicate warning conditions that you should investigate. For example, opening the library’s access door or intentionally disconnecting drive fibre channel connections, causes the library to create a ticket, but if such operation is performed intentionally this condition would not indicate serious problems. However, you should still investigate the tickets to make sure no issue has been caused inadvertently by an aisle access operation or SAN configuration.

The library assigns a severity level to each ticket that it creates, and it notifies users of the ticket.

Ta bl e 3 describes possible severity levels for

tickets.

Severity Level Description

1 (Failed) Indicates that a failure or serious condition has occurred within a library

subsystem that requires immediate corrective action. In some cases, a hardware component is no longer functioning at an acceptable level or has failed. In other cases an operation may not have completed without a component having actually failed.

Examples of failure situations include a FRU that is not functioning, a temperature threshold that may affect operations, or an Ethernet or FC connectivity issue that requires resolutions to network or SAN fabric connectivity issues before operations function normally again.

2 (Degraded) Indicates that a degraded condition exists within a library subsystem that impacts

system performance or redundancy. Typical library operations can continue without immediate corrective action, but an administrator should investigate the condition and correct the problem soon.

Examples of degraded situations include a redundant power supply that has failed or a connectivity problem that has caused failover to occur.

Quantum Scalar i6000 User’s Guide 45

Chapter 2: Troubleshooting Your Library How Does the Library Report Issues?

Severity Level Description

3 (Warning) Indicates that a condition exists within a library subsystem that has some or little

effect on system operations. Typical library operations can continue without immediate corrective action, but you should investigate the condition and correct the problem when possible.

Examples of warning situations include a FRU that is functioning less reliably, or drives that cannot unload a tape while other drives are still available to service other requests, or a temperature threshold that has been reached that does not affect reliable operations.

The library has three ways of notifying users that it has discovered issues and has created tickets for them:

• Status indicators on Library Management Console (LMC) system status buttons

• E-mail notifications

• SNMP TRAP notifications

System Status Button Indicators

System status buttons are located in the Overall System Status area at the bottom of the LMC display. Each button displays a status indicator for the library subsystem it represents. For more information about the buttons, see

System Status Buttons on page 457. When the library

creates a ticket, the status indicator button for the affected subsystem automatically changes from the following icon:

Good (green)

to one of the following icons:

Warning or Degraded (yellow)

Failed (flashing red)

46 Quantum Scalar i6000 User’s Guide

Chapter 2: Troubleshooting Your Library

How Does the Library Report Issues?

The meanings of these status indicators correspond to the severity levels described in

Ta bl e 3 on page 45. If a system status button indicates

anything other than a Good state, clicking it displays a list of open tickets for the subsystem. To access tickets by using the system status buttons, see

Working With Tickets on page 48.

E-mail Notifications The library collects status information on its components and, if the

appropriate e-mail notifications have been set up in the LMC, the library can send notifications whenever tickets with severity levels 1, 2, or 3 are created. For information about severity levels, see The library assigns a severity level to each ticket it creates. If the ticket’s severity level matches one of an e-mail address’ severity codes (as set up in e-mail notifications), the library sends a notification to that particular e-mail address. The library also sends a notification if a ticket’s severity level escalates to a more severe level. The library does not send one when an ticket’s severity level becomes less severe.

By default, the only e-mail address to which the library sends e-mail notifications is

techsup@quantum.com (Quantum technical support).

When configured for Quantum technical support notification, the library notifies Quantum technical support only of those severity 1 issues that suggest a component failure requiring a possible CRU/FRU replacement. Severity 1 tickets that do not identify a library component failure, such as customer network connection issues and SAN fabric connection problems, do not automatically notify Quantum technical support, but allow customer issue analysis and customer-initiated support calls. To set up other e-mail addresses to receive any severity 1, and/or severity 2 and severity 3 ticket notification, see

mail on page 187 and Setting Up E-mail Notifications on page 190.

Ta bl e 3 on page 45.

Configuring E-

Note: Even though you can remove the Quantum technical support

e-mail address so that Quantum does not receive severity level 1 notifications, Quantum recommends that you do not remove it. Also, do not include the Quantum technical support e-mail address for severity level 2 or 3 notifications.

The subject line of the e-mail notification indicates “Scalar i6000,” the library’s serial number, and the severity level of the ticket. The body of the message states that the library sent the message automatically. The message body also includes the following information, which provides details about the ticket and library conditions at the time of the event:

Quantum Scalar i6000 User’s Guide 47

Chapter 2: Troubleshooting Your Library Working With Tickets

• Ticket summary

• Ticket details, including status information

• Firmware versions, including MCB, RCU, CMB, and drive bricks

• Physical library configuration

• Library states, such as physical library online or offline, partitions

• Time stamps of recent activity

•Report summary

• Report details for the ticket

The notification also includes a repair page attachment. This page provides a problem description and corrective actions you or a customer service engineer (CSE) can perform. For more information about repair pages, see

Note: A notification e-mail contains helpful information about a

online or offline, or robotics varied on or varied off

Viewing Ticket Repair Pages on page 67.

ticket and how to resolve it. However, the notification represents a condition that existed at a certain time in the past. The notification might not reflect the current situation. The notification indicates a specific ticket ID, so you should find and examine that specific ticket in the LMC. The ticket reflects the real-time status of the issue. For more information about accessing tickets, see Working With Tickets on page 48.

SNMP TRAP Notification The library can be configured for SNMP TRAP receiver addresses which

to send RAS subsystem change event notification and other library event as discussed in the

i6000 Library

Basic SNMP Reference Guide for the Scalar i2000/

Working With Tickets

Tickets are your primary troubleshooting tool when you experience problems with the library. A ticket provides details and reports about

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the issue and library conditions at the time of the event. It also provides guidance on how to resolve the issue. If you are an administrator or a service representative, you can access the tickets through the LMC. This section explains how to display ticket lists, view ticket and report details, view repair pages, and resolve and close tickets.

Ticket Guidelines To help you quickly troubleshoot an issue by using tickets, read the

following guidelines.

What is the issue and its cause?

You became aware of a library issue because either the library sent an e-mail notification, an LMC system status button indicated a subsystem status of Warning, Degraded, or Failed, or a backup/archive software application indicated a problem. Tickets include details about the issue and library conditions at the time of the event. They also include reports, any history tickets that the library has created in the past for the same FRU, and a repair page that provides a detailed description of the issue and its possible causes. The repair page also provides corrective actions that you or a CSE can perform. To use a ticket to determine an issue and its cause, you can perform the following general steps:

1 Display a list of tickets (see Displaying Ticket Lists on page 52).

2 View the details for the appropriate ticket (see Viewing Ticket

Details on page 57).

3 View the reports that are associated with this ticket (see Viewing

Ticket Details Reports on page 63.

4 View the ticket’s repair page (see Viewing Ticket Repair Pages on

page 67).

Where did the issue occur in the library?

The Status Group field on the Details tab of the Ticket Details dialog box indicates the library subsystem that caused the ticket. For more information about the Details tab, see page 57 The FRU ID field on the Report tab of the Ticket Details dialog box indicates the type of FRU that is affected, and the FRU Instance field indicates the specific FRU by its location in the library. For more

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information about the Report tab, see Viewing Ticket Details Reports on page 63.

When did the issue first occur?

The Posted field on the Details tab of the Ticket Details dialog box indicates the date and time on which the library first reported the issue and created a ticket for it. For more information about the Details tab, see

Has the issue occurred repeatedly?

The Duplicates field on the Details tab of the Ticket Details dialog box indicates how many times the library has reported the same issue while the ticket has been open. In addition, you can determine whether the same issue has occurred and been resolved in the past. The FRU History List area on the Details tab lists tickets that have been opened for the same FRU in the past, but have been resolved and are now in the Closed or Verified state. By selecting a history ticket and then clicking Show, you can investigate the ticket history of a particular FRU. For more information about the Details tab and viewing history tickets, see

Viewing Ticket Details on page 57.

Does the issue involve drives or tapes?

You can determine if the issue involves a particular drive or tape by viewing tape alerts and generating tape alert reports.

Tape alerts are issued by a drive whenever there is a problem in the drive that relates to a tape cartridge. The problem can be with the drive or with the tape cartridge. You can view tape alerts on the Media Integrity Analysis tab of the Ticket Details dialog box for tickets in the drive group. For more information on the Media Integrity Analysis tab, see

Viewing Tape Alerts and Generating Media Integrity Analysis Reports on

page 68.

Tape alert reports enable you to cross-reference tape alerts for drives and tape cartridges over a specified period of time, in order to determine if the problem belongs to the drive or to a specific tape cartridge. You generate tape alert reports using the Report Criteria dialog box. You need an Advanced Reporting license in order to use view tape alerts reports. For more information on using the Report

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Criteria dialog box, see Viewing Tape Alerts and Generating Media

Integrity Analysis Reports on page 68.

Has the FRU been replaced before?

You can determine whether a specific FRU has been replaced in the past by examining the FRU SN field on the Details tab of the Ticket Details dialog box for the open ticket and the history tickets. Because the history tickets associated with an open ticket are for the same specific instance of a FRU, and because a FRU instance is identified by its location in the library, the FRU serial number, which is uniquely assigned to each FRU, will change if the unit has been replaced in the past. For more information about the Details tab and viewing history tickets, see

Viewing Ticket Details on page 57.

How do I resolve the issue?

The repair page provides comprehensive, step-by-step procedures for resolving the issue. Both user and CSE procedures are provided. When the procedures require a CSE to perform them, contact technical support. For more information, see page 67.

Viewing Ticket Repair Pages on

How can I know whether the issue is resolved?

Some issues require you to determine whether they are resolved and others the library will detect automatically.

• In some cases, the library can automatically detect that an issue is resolved (for example, an open door that is now shut). For these, the library automatically transitions the ticket to the Verified state.

• In other cases, the library cannot automatically detect that an issue is resolved (for example, a faulty tape cartridge). You must determine whether the issue is resolved by running a verification test or, if an applicable test does not exist, by following the repair page instructions. If you run a test and the results are all good, the library automatically transitions the ticket to the Verified state. If you cannot run a test, you should physically examine the FRU, and then manually transition the ticket to the Closed state after determining that the issue is resolved. After you close the ticket, the library transitions it to the Verified state if it is able to do so. For

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The library reopens tickets that receive failed, degraded, or warning reports within 30 minutes of transitioning to the Closed or Verified state. If a Closed or Verified ticket remains free of failed, degraded, or warning reports for 30 minutes, the library locks them from transitioning back to the Open state. A failed, degraded, or warning report that is received beyond 30 minutes causes the library to open a new ticket.

What do I do if I cannot resolve the issue?

Contact Quantum technical support. See Getting More Information or

Help on page xvii. Technical support personnel might ask you to send

them an electronic copy of the ticket. For instructions, see Mailing,

Saving, and Printing Ticket Information on page 80.

How do I view the number of tickets that occurred in a certain time range?

more information, see Running Verification Tests to Determine Issue

Resolution on page 82 and Closing Tickets on page 83.

The Tickets Report lets you see how many tickets occurred in a particular time period. You can choose to group tickets by subsystem, module, or FRU, and the results can be presented as a rollup summary or as a trend so you can see if the number of issues is increasing or decreasing over time. Also, the report results can be presented in different chart formats, such as bar graphs or pie charts. For more information, see

Generating the Tickets Report on page 84.

Displaying Ticket Lists The LMC provides three ways to display ticket lists:

• By clicking a system status button that indicates a Warning, Degraded, or Failed state

This option displays a list of open tickets for the associated subsystem. See on page 53.

• By clicking Tools > Tickets

This option displays the Tickets dialog box from which you can obtain a list of all tickets or a partial list of tickets according to

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selection criteria. See Using the Tickets Command or the Tickets

Button to Display Ticket Lists on page 55.

• By clicking the Tickets button on the toolbar

This option displays the same Tickets dialog box as the To ol s > Tickets command does. See

Using the Tickets Command or the

Tickets Button to Display Ticket Lists on page 55.

From the ticket list, you can select a ticket to view ticket details, associated reports, and a repair page.

Using System Status Buttons to Display Ticket Lists

To display a list of tickets by using a system status button, the button must indicate a Warning, Degraded, or Failed state. Clicking a system status button that indicates a Good state either displays a list of subsystem tickets that are in Closed or Verified states or informs you that no tickets exist for the subsystem.

1 Click the system status button that corresponds with the subsystem

for which you want to display a list of open tickets. The Ticket List dialog box appears with a list of open tickets for the subsystem.

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The following table describes the elements on the Ticket List dialog box.

Element Description

In the Select Ticket area:

Check Box To close multiple tickets, select each ticket you want to close by clicking the

check box.

ID The library-assigned identifier for the ticket.

Description A summary description of the ticket. The description identifies the FRU that

caused the ticket and includes reason text that describes the cause of the ticket.

State The current state of the ticket. Possible states are:

Open — indicates that an issue, whether problem or warning condition, has occurred in the library that requires attention

Closed — indicates that a user has closed the issue Verified — indicates that the library has successful operational results or

positive data that verifies that the problem is resolved

Severity The severity level of the ticket. Possible levels are:

•1 (Failed)

• 2 (Degraded)

•3 (Warning)

•5 (Good)

Serial # The serial number that the manufacturer assigns to the particular FRU.

Sub-system The subsystem that caused the ticket. Possible subsystems are:

• Connectivity

•Drives

•Control

•Power

•Cooling

• Robotics

Posted Date The date and time on which the library created the ticket.

The Details button displays the Ticket Details dialog box. For more information, see

Viewing Ticket Details on page 57.

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2 By default, the ticket list is sorted by ticket ID in ascending order

with the oldest ticket at the top and the newest one at the bottom. To change the sorting (for example, by state or severity), click the column heading by which you want the tickets sorted. Repeatedly clicking a column heading toggles between ascending and descending order.

Using the Tickets Command or the Tickets Button to Display Ticket Lists

1 Make sure that you are viewing the physical library. From the View

menu, click the name of the physical library.

2 Click To ol s > Tickets or click the Tickets button on the toolbar. The

Tickets dialog box appears.

The Tickets dialog box enables you to specify the kinds of tickets that will appear in the ticket list. For example, you can do the following:

• To display all tickets in the library, select All for state, severity, and subsystem.

• To display all open tickets with a severity level 2 status for the drives and control subsystems, select Opened for state, 2 for severity, and Drives and Control for subsystem.

• To display all tickets that users have manually closed for the robotics subsystem, select Closed for state, All for severity, and Robotics for subsystem.

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3 Select the appropriate check boxes in the Select State, Select

• To display all tickets that the library has automatically determined as having been resolved, select Verified for state, All for severity, and All for subsystem.

If you select a combination that does not produce a ticket list, a No Tickets Found error message appears.

By default, this dialog box is set to Opened for state, All for severity level, and All for subsystem.

Note: Tickets that the library has automatically verified and

closed are in the Verified state. Tickets that users have manually closed are in the Closed state.

Severity, and Select Sub-system areas, and then click OK. The Ticket List dialog box appears.

For descriptions of elements on the Ticket List dialog box, see Using

System Status Buttons to Display Ticket Lists on page 53.

4 By default, the ticket list is sorted by ticket ID in ascending order

with the oldest ticket at the top and the newest one at the bottom. To change the sorting (for example, by state or severity), click the

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column heading by which you want the tickets sorted. Repeatedly clicking a column heading toggles between ascending and descending order.

Viewing Ticket Details Tickets provide detailed information about the ticket itself, the reports

that are associated with it, and a repair page that gives guidance for resolving the issue. These tickets provide important information about library conditions from which the issue emerged and helpful information for resolving it.

To display the detailed information for a particular ticket, perform the following steps:

1 On the Ticket List dialog box in the Select Ticket area, click the

appropriate ticket row to highlight it.

2 Click Details. The Ticket Details dialog box appears with the Details

tab displayed.

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The Ticket # area of the Ticket Details dialog box displays detailed information about the ticket. The FRU History Ticket List area lists all tickets that were ever opened in the past and that see the same specific FRU (based on the FRU’s location in the library) as the one reported by this ticket.

Ta bl e 4 on page 59 describes the elements on the Details tab.

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Table 4 Details tab

Element Description

In the Ticket # area:

State The current state of the ticket. Possible states are:

Open — indicates that an issue, whether problem or warning condition, has occurred in the library that requires attention

Closed — indicates that a user has closed the issue Verified — indicates that the library has successful operational results or

positive data that verifies that the problem is resolved

Posted The date and time on which the library created the ticket.

Status Group The subsystem that caused the ticket. Possible subsystems are:

• Connectivity

•Drives

• Control

•Power

•Media

•Robotics

Working With Tickets

Closed If the ticket is closed, the date and time on which it was closed.

Severity The severity level that is associated with the status group (subsystem).

Possible levels are:

• 1 (Failed)

• 2 (Degraded)

•3 (Warning)

• 5 (Good)

Duplicates The number of times that the library has reopened the ticket. If a ticket is in

the Closed or Verified state and the identical problem occurs again within 30 minutes, the library reopens the ticket and increments the ticket’s duplicate count. If the library has not reopened the ticket, the value is zero (0).

Tickets that are in the Closed or Verified state for more than 30 minutes cannot be reopened. In this case, if the identical problem occurs again, the library creates a new ticket.

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Element Description

FRU SN The serial number of the particular FRU.

Repair Link The name of the repair page that is associated with the ticket.

FRU Status The status of the FRU. Possible statuses are:

•Failed

•Degraded

• Warning

•Good

Error Code A number that is associated with a particular issue that caused the ticket

report. Because more than one issue can cause a report, an error code provides another level of detail to what the report provides. The error code maps to a portion of library firmware code, which a trained analyst can examine to determine the root cause of an issue. If the ticket is in the Closed or Verified state, this field is set to N/A. This information is for technical support use only.

FRU Logical SN The logical serial number that the library assigns to a drive in a specific

location. This is not the serial number of the particular FRU (see FRU SN in this table). If a drive is replaced by another drive in the same library location, the logical serial number remains the same. From the host’s perspective, the replacement drive is the same as the original one. This field appears for all drive-related tickets only. If the logical serial number addressing feature is disabled for the library, Disabled appears in this field.

Description area A summary description of report information that is associated with the

ticket. It includes reason text that describes the cause of the ticket.

In the FRU History Ticket List area:

ID The library-assigned identifier for the history ticket.

Description A summary description of the history ticket. The description identifies the

FRU that caused the ticket and includes reason text that describes the cause of the ticket.

All tickets that appear on the Details tab, including the ones in the FRU History Ticket List area and the Ticket # area, see the same specific FRU.

State The current state of the history ticket. All history tickets are in the Closed or

Verified state.

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Element Description

Severity The historical ticket’s current severity level.

Serial # The serial number of the particular FRU.

Sub-system The subsystem that caused the ticket. Possible subsystems are:

• Connectivity

•Drives

• Control

•Power

•Media

•Robotics

Posted Date The date and time on which the library created the ticket.

From the Ticket Details dialog box, you can perform the following tasks:

• Generate a QR code to send RAS ticket details by using the QR Code button.

• Display detailed information for a history ticket by using the Show button, and then redisplay the original ticket details using the Initial Ticket button (see

Viewing History Ticket

Details on page 62)

• Connect to online service and support resources by clicking Online Support. Online service and support resources include free, secure access to KnowledgeBase articles and the Online Service Request tool. (If clicking Online Support does not connect you to the online service and support website, try disabling your Web browser’s pop-up blocker.)

• Mail, save, or print ticket information by using the Send button (see

Mailing, Saving, and Printing Ticket Information on

page 80)

• Determine whether the issue is resolved by using the FRU Test button. FRU Test is available only if the ticket’s FRU has an applicable verification test that you can run. (FRUs that belong to the Accessor, Picker, Drive, I/E Assembly, or Bar Code Label categories have applicable verification tests.) When you click FRU Test, the Verification Tests dialog box appears with the appropriate verification test already selected and ready to start.

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If you run a verification test and the results are all good, the library automatically transitions the ticket to the Verified state. For more information, see

Working With Verification Tests on

page 622.

Note: If the library does not have a verification test for the

FRU, after you resolve the issue, you must manually transition the ticket to the Closed state by using the Close Ticket button. After you close the ticket, the library transitions it to the Verified state if it is able to do so. For more information about manually closing a ticket, see Closing Tickets on page 83.

• Display report information (see Viewing Ticket Details Reports on page 63)

• Display the repair page (see Viewing Ticket Repair Pages on page 67)

Viewing History Ticket Details

To display the detailed information for a particular history ticket, perform the following steps:

1 On the Ticket List dialog box in the FRU History Ticket List area of

the Details tab, click the appropriate ticket row to highlight it and click Show.

The history ticket details appear in the Ticket # area. However, the list of tickets in the FRU History Ticket List remains the same as what the initial ticket displayed. This list does not change. The Report and Repair tabs show information that is specific to the history ticket, but the Close Ticket and FRU Test buttons at the

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bottom of the Ticket Details dialog box are grayed out because the history ticket is in the Closed or Verified state already.

2 To return to the non-history ticket that appeared initially, click Initial

Ticket.

Viewing Ticket Details Reports

The library creates a key report for each issue that occurs. As updates to the issue occur, the library creates subordinate reports that it associates with the key report. Typically, you should examine the key report because it represents the earliest time at which the ticket reached its highest severity level. It often isolates the most significant problem.

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To display all report information that is associated with a ticket, click the Report tab on the Ticket Details dialog box.

By default, the Report # area displays report details for either the key report or, if subordinate reports exist, the most recent subordinate report.

Ta bl e 5 on page 65 describes the elements on the Report tab.

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Table 5 Report tab

Element Description

In the Reports Tree area:

Report tree area Provides a hierarchy of report information that is associated with the ticket.

Descriptions includes reason text that describes the cause of the report. Initially, only the highest level of the report tree appears. Clicking this level

(Reports for Ticket #) reveals one or more second-level reports, and clicking a second-level report reveals one or more third-level reports. Second-level reports function essentially as containers of third-level reports. A ticket in the Open state has one or more third-level reports, including one key report. The key report represents the earliest time at which the ticket reached its highest severity level. It often isolates the most significant problem. A ticket in the Closed or Verified state does not have a key report.

In the Report # area:

Report ID The library-assigned identifier for the report.

Posted The date and time on which the library created the report.

Duplicates For open tickets only, the number of times that the library created the same

report. If the identical issue occurs while the ticket remains open, the library creates an identical report and increments the report’s duplicate count. If the library has not created duplicate reports, the value is zero (0).

Status Group The subsystem that caused the ticket. Possible subsystems are:

• Connectivity

•Drives

•Control

•Power

•Media

• Robotics

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Element Description

Severity The severity level that is associated with the status group (subsystem). Possible

levels are:

•Failed

•Degraded

•Warning

•Good

FRU ID The identifier for the FRU.

FRU Instance In libraries with multiple FRUs of the same kind, the specific FRU that caused the

report. This field usually identifies a particular FRU by its location in the library (for example, [1,1,1,8,1,1] for a drive sled). If the library has only one instance of the FRU, this field is blank.

FRU Category The category to which the FRU belongs.

Reason A brief explanation of why the FRU caused the report. Reasons describe the

causes of issues.

Error Code A number that is associated with a particular issue that caused the ticket report.

Because more than one issue can cause a report, an error code provides another level of detail to what the report provides. The error code maps to a portion of library firmware code, which a trained analyst can examine to determine the root cause of an issue. This information is for technical support use only.

Modifier A numerical qualifier, in hexadecimal format, that provides context for an error

condition. A modifier adds another level of detail to what the error code provides. If a modifier does not exist for the error condition, this field is set to “0x0”. This information is for technical support use only.

Repair Link The name of the repair page that is associated with the report.

Report Description A summary description of the report.

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Viewing Ticket Repair Pages

Repair pages provide problem descriptions and corrective actions that you or a CSE can perform. To display the repair page that is associated with a ticket, click the Repair tab on the Ticket Details dialog box.

The repair page provides the following information:

• The title at the top of the repair page is a brief description of the issue.

•The Problem section describes the issue in more detail.

•The User and Customer Service Engineer Actions section provides corrective actions that the user or the CSE can perform.

•The Customer Service Engineer Actions section provides additional corrective actions that the CSE can perform. If you are a user, do not perform these steps. Contact technical support for assistance.

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Viewing Tape Alerts and Generating Media Integrity Analysis Reports

Note: If you are a CSE, see the

Guide

for detailed maintenance action plans, and removal

and replacement procedures.

•The Technical Support Information section provides a comprehensive list of FRUs that could be involved.

• Text on the repair pages can include links to specific Online Help pages, which appear in place of the repair page when you click them. Navigation buttons near the top of the Repair tab enable you to access Online Help pages as follows:

•The Back button returns you to the previously viewed page (either a previously viewed Online Help page or the repair page).

•The Next button returns you to the page that you were viewing before you clicked the Back button.

•The Content button displays a table of contents for the Online Help system.

A drive issues a tape alert whenever there is a problem encountered by the drive. The problem can be with the drive, library, or with the tape cartridge. You can view tape alerts on the Media Integrity Analysis tab of the Ticket Details dialog box. You can also access Media Integrity Analysis via Reports on the LMC menu. See page 69 or Generating Media Integrity Analysis Reports on page 71.

Scalar i2000/i6000 Maintenance

Viewing Tape Alerts on

Note: The Media Integrity Analysis feature (including viewing tape

alerts) requires an Advanced Reporting license key to use. For more information, see Enabling Licenses on page 125.

You can use these reports to cross-reference tape alerts for drives and tape cartridges over a specified period of time, in order to determine if the problem belongs to the drive or to a specific tape cartridge. Typically, tape alerts point to a drive problem if a specific drive exhibits tape alerts against multiple pieces of media. Conversely, tape alerts point to a media problem if a specific piece of media exhibits tape alerts against multiple drives. See on page 71.

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Viewing Tape Alerts

To view tape alerts:

1 Click the Media Integrity Analysis tab on the Ticket Details dialog

box.

Note: The Media Integrity Analysis tab only appears on the

Ticket Details dialog box for drive subsystem tickets.

The Media Integrity Analysis view appears, displaying one of the following:

• If the ticket contains a valid drive serial number and the drive is present in the library, the view displays a list of drive SNs in the left pane and media IDs in the right pane for which tape alerts exist for the specified date range.

• If the drive serial number given in the ticket is invalid or if the drive is not present in the library, the view displays the message, “Invalid serial number or drive is no longer present.”

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2 To change the date range, click the down arrow next to the date box

and select the range you want.

The Media Integrity Analysis tab displays the tape alert information available for the selected range.

3 To sort the lists, click the column heading you want to sort.

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4 To generate a report, click Report. The Report Criteria dialog box

appears.

Go to Generating Media Integrity Analysis Reports on page 71.

Generating Media Integrity Analysis Reports

Note: The Media Integrity Analysis feature requires an Advanced

Reporting license key to use. For more information, see

Enabling Licenses on page 125.

This function allows you to generate reports using the criteria described in

Ta bl e 7 on page 86.

To g en e r a te Media Integrity Analysis reports:

1 Do one of the following:

•On the Media Integrity Analysis tab of the Ticket Details dialog box, click Report.

•On the menu bar, click Tools > Reports > Media > Integrity Analysis. The Report Criteria dialog box appears.

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2 To view a report, select the report criteria described in Ta b le 6 and

click View.

Table 6 Report Criteria

Element Description

Range Specifies the range of time to cover in the report. Choices include:

•Historical

• Current Month

• Last Month

•Last 3 Months

•Last 6 Months

• Last 12 Months

• Last 30 Days (default)

•Last 7 Days

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Element Description

Grouping Determines which drive or tape cartridge to base the report. Choices include:

•All (default)

• Selected Drive by Physical SN—displays the Choose Drive dialog box

• Selected Media by Media ID—displays the Specify Media dialog box

Media ID, Drive Physical SN,

Selected in any combination to determine which values are included in the

report. (All=default) Tap e A l e r t check boxes

Type Type of report. Choices include:

• Rollup — displays the values based on which of the above check boxes, Media ID, Drive Physical SN, and/or Tape Al er t, that you have selected (default)

• Trend — shows the occurrence of tape alerts over time

Sort By How the report is sorted. Choices include:

• Alphabetically (default)

• Count

• Last Occurrence

Chart Determines the type of chart. Choices include:

•Area

•Bar

•Bar 3D

•Line

• Stacked Area

•Stacked Bar

•Stacked Bar 3D

•Pie

• Pie 3D (default)

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The Report Viewer dialog box appears. The content and appearance of the report varies depending on the selected criteria.

3 Click Preview. The report appears in the Media Integrity Analysis

Print Preview window.

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4 To navigate through the report, click the Next or Back icons on the

toolbar. The next or previous page appears.

5 To increase or decrease the magnification of the report, click the

Zoom In or Zoom Out buttons.

6 In the report viewer, you can perform the following tasks:

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Printing Media Integrity Analysis Reports

To print a tape alert report:

1 In the Media Integrity Analysis Reports Print Preview window,

2 Follow the prompts.

Note: The Print function is not available on the touch screen.

• To print the report, click the Print icon on the toolbar. Refer to

Printing Media Integrity Analysis Reports on page 76.

• To save the report as an Adobe Portable Document Format (PDF) file, click the Adobe PDF icon on the toolbar. Refer to.

Creating

Report PDFs on page 76.

• To export the report, refer to Exporting a Report to an E-mail or

a Text File on page 89.

• To save the report template, refer to Saving a Report Template on page 89.

click the Print button. The local system’s print dialog box appears.

Creating Report PDFs

To create a PDF of a report:

1 In the Media Integrity Analysis Print Preview window, click the

PDF button. The Saving Report into a PDF-File dialog box appears.

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2 Click Select File. The Save dialog box appears.

Working With Tickets

3 In the Save dialog box, browse to the location where you want to

save the file, type the filename, and click Save.

4 In the Saving Report into a PDF-File dialog box, enter the settings

you want and click Confirm. The PDF file is saved in the specified location.

Note: The PDF function is not available on the touch screen.

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Exporting Media Integrity Analysis Reports

You can export the report data as a comma-delimited text (.CSV) file that you can open in Microsoft Excel. This function allows you to:

• E-mail the file as an attachment

• Save the file to a folder

To export report data:

In the Report Criteria dialog box, select the range and grouping you want to export and click Export. The Export Raw Data dialog box appears.

Note: The only criteria that the export function uses are range

and grouping.

To e-mail the data:

1 Select Email.

2 Type the e-mail address or click the down arrow and select the e-

mail address from the drop-down list.

3 If you want, type a comment.

4 Click OK.

To save the data to a folder:

1 Select Save.

2 Type the file name in the text box.

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3 Click Browse. The Open dialog box appears.

4 In the Open dialog box, browse to the location where you want to

save the file, type the file name, and click Open.

5 Click OK.

Note: The Save function is not available on the touch screen.

Saving a Report Template

If you frequently generate the Media Integrity Analysis Report with the same set of report criteria, save the criteria as a template. Loading the template recalls the saved report criteria and lets you quickly generate a report based on the saved criteria.

1 On the menu bar, click Tools > Reports > Media Integrity

Analysis. The Report Criteria dialog box appears.

2 Under Specify Report Criteria, click criteria options in the lists to

customize the content and appearance of the Media Integrity Analysis Report.

Ta bl e 6 on page 72 summarizes the available report criteria options.

3 Under Te mp la te s , click Save.

4 Type a name for the template, and then click OK. The template

appears in the list under Te mp l at es .

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5 To c lo s e t h e Report Criteria dialog box, click Cancel.

To load the saved report criteria at a later time, click the template in the list, and then click View to generate the report.

Mailing, Saving, and Printing Ticket Information

The Send button on the Ticket Details dialog box enables you to send detailed ticket information, including all report details, to e-mail addresses. If you are accessing the LMC from a remote client, Send also enables you to save the information to a file or print it.

Note: You can mail, save, or print ticket information from a remote

client. However, you cannot save or print the information from the library’s touch screen.

Ticket information that a user sends by using the Send button is essentially the same as the information that the library automatically provides in e-mail notifications (see The only differences are that the subject line states “Library RAS Information” and the body of the message does not have a “REASON FOR AUTOMATED E-MAIL” section, but it has a “REPAIR AND TROUBLESHOOTING INSTRUCTIONS ATTACHED” section.

The message body also includes the following information, which provides details about the ticket and library conditions at the time of the event:

• Ticket summary

• Ticket details, including status information

• Firmware versions, including MCB, RCU, CMB, and drive bricks

E-mail Notifications on page 47).

• Physical library configuration

• Library states, such as physical library online or offline, partitions online or offline, or robotics varied on or varied off

• Time stamps of recent activity

•Report summary

• Report details for the ticket

The RAS repair page attachment is in HTML format.

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Note: Before you perform the following procedure, you must make

sure that e-mail is appropriately configured in the LMC so that the library can send ticket details to the recipient. See

Configuring E-mail on page 187.

To mail, save, or print information for a particular ticket, perform the following steps:

1 Make sure that the Ticket Details dialog box displays information

for the ticket that you want to send. See

Displaying Ticket Lists on

page 52 and Viewing Ticket Details on page 57.

2 Click Send. The Ticket Information dialog box appears.

3 Perform one of the following tasks:

• To indicate that you want to send the information as an e-mail message to a recipient, select Email, and then either type an email address in the Email text box or select an existing address from the drop-down list. You can type a comment in the Comment text box to send with the information.

• To indicate that you want to save the information, select Save, and then either type in the Save text box a path and a file name to which you want the information saved or click Browse to specify a location and a file name.

Note: The Save option is available to remote client users only.

It appears grayed out on the touch screen.

• To indicate that you want to send the information to a printer, select Print.

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4 To send, click OK.

Note: The Print option is available to remote client users only.

It appears grayed out on the touch screen.

Running Verification Tests to Determine Issue Resolution

A ticket is always generated against a particular FRU when the library detects an issue. Therefore, the library provides FRU tests that you can run to determine whether the conditions that caused the ticket have been resolved. Running the FRU tests is an important part of ensuring that the system is working properly.

The library can detect issues under the following contexts:

• When the library polls at regular intervals, or

• When a host or user commands the library to perform an operation (such as occurs with GUI commands, host inventory, and host move media)

FRU tests are designed to help resolve issues under the second context.

During FRU testing, the library creates operational scenarios to evaluate the functionality of a FRU. FRU tests attempt to evaluate as many aspects of the FRU as possible, but they might not fully recreate the conditions that caused the original ticket. The library cannot recreate all conditions and, therefore, the library does not provide tests for some FRUs.

The instructions on the ticket’s repair page direct you to run a FRU test if an applicable one exists. If you run the test and the results are all good, the library automatically transitions the ticket to the Verified state.

Note: If you cannot run a test, make sure that you complete the

repair page instructions and, if needed, physically examine the FRU. After you determine that the issue is resolved, manually transition the ticket to the Closed state. See page 83. After you close the ticket, the library transitions the ticket to the Verified state if it is able to do so.

Closing Tickets on

You can access the tests in two ways:

•On the main LMC display, click To ol s > Verification Tests. The Verification Tests dialog box appears. From this dialog box, you can choose from a variety of verification tests, including the FRU tests.

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Quantum Scalar i6000, SCi6000 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Contents

Preface

Description

Front View

Hardware Configuration Options

Dual Robotics Configurations and Parking Modules

Control Module

Expansion Modules

Library Management Module

I/O Management Unit

Robot

Import/Export Stations

Cartridges

Cartridge Magazines

Tape Drives and Media

Mixed Media Support and Rules

Support for WORM

Operator Panel

Power System

Library Features

How Does the Library Report Issues?

Working With Tickets