Quadra-Fire CASTILE-B series, CASTILE-CSB-B, CASTILE-MBK-B, CASTILE-PMH-B Owner's Manual

R

Owner’s Manual

Installation and service of this appliance should be performed by
qualified personnel. Hearth & Home Technologies recommends
HHT Factory Trained or NFI certified professionals.

Operation & Care

INSTALLER: Leave this manual with party responsible for use and operation.
OWNER: Retain this manual for future reference.

Contact your dealer with questions on installation, operation, or service.

NOTICE: DO NOT DISCARD THIS MANUAL

CASTILE-B PELLET APPLIANCE

MODEL(S):

CASTILE-MBK-B

CASTILE-CSB-B

CASTILE-PMH-B

CAUTION

Check building codes prior to installation.

• Installation MUST comply with local, regional, state
and national codes and regulations.

• Consult local building, re ofcials or authorities
having jurisdiction about restrictions, installation
inspection, and permits.

WARNING

If the information in these instructions is

not followed exactly, a re could result

causing property damage, personal injury,
or death.

• Do not store or use gasoline or other ammable
vapors and liquids in the vicinity of this or any other
appliance.

• Do not over re - If appliance or chimney connector

glows, you are over ring. Over ring will void your

warranty.

• Comply with all minimum clearances to combustibles

as specied. Failure to comply may cause house re.

WARNING

HOT SURFACES!

Glass and other surfaces are hot during
operation AND cool down.

Hot glass will cause burns.

• Do not touch glass until it is cooled

• NEVER allow children to touch glass

• Keep children away

• CAREFULLY SUPERVISE children in same room as

replace.

• Alert children and adults to hazards of high
temperatures

• High temperatures may ignite clothing or other

ammable materials.

• Keep clothing, furniture, draperies and other

ammable materials away.

CAUTION

Tested and approved for wood pellets and shelled
corn only. Burning of any other type of fuel voids your
warranty.

1 February 11, 20197021-155H

NOTE

To obtain a French translation of this manual, please
contact your dealer or visit www.quadrare.com

Pour obtenir une traduction française de ce manuel, s’il
vous plaît contacter votre revendeur ou visitez

www.quadrare.com

CASTILE FREESTANDING

CAUTION: HOT WHILE IN OPERATION DO NOT TOUCH, KEEP CHILDREN,

CLOTHING AND FURNITURE AWAY. CONTACT MAY CAUSE SKIN BURNS. SEE
NAMEPLATE AND INSTRUCTIONS. Operate this unit only with fuel hopper lid closed.
Failure to do so may result in emissions of products of combustion from the hopper
under certain conditions. Maintain hopper seal in good condition. Do not over fill the
hopper.

ATTENTION

:

CHAUD LORS DE L'OPÉRATION. NE PAS TOUCHER. GARDEZ LES ENFANTS ET LES VÊTEMENTS
LOIN DE L'ESPACE DÉSIGNÉ DE L'INSTALLATION. LE CONTACT PEUT CAUSER DES BRÛLURES À LA PEAU. VOIR
L'ÉTIQUETTE ET LES INSTRUCTIONS.

Opérez cet appareil uniquement avec le couvercle de la trémie fermé. Le défaut de ne pas
suivre les instructions peut résulter, sous certaines conditions, en une combustion des émissions des produits venant de la trémie. Ne
pas remplir la trémie trop pleine.

7014-197C

Report / Rapport

061-S77d-6.2

BARCODE LABEL

HF

Serial No. /

N

o

de série:

®

Castile Pellet Stove

Appareil de chauffage solide/de type de boulettes. Accepté dans l’installation dans les maisons mobiles. Cet appareil a été testé et enregistré pour i’usage dans les
Maisons Mobiles en accord avec OAR 814-23-9000 jusqu’à 814-23-909. OMNI-Test laboratories, Inc. a déterminé que cet appareil se conforme avec la norme de
l’Association Canadienne de normalisation (CSA) B415.1 ainsi que le Titre 40 du Code Fédéral de Régulations des États-Unis, partie 60, sous-partie AAA. Accréditations
OMNI-Test Laboratories : Le conseil Canadien des Normes (CCN/SCC), l’Institue des Standards Nationaux Américan (ANSI) et l’Agence de Protection Environmental
(EPA).
Testé à: ASTM E1509-04, ULC S627-00, ULC/ORD-C1482-M1990 Room Heating Pellet Burning Type, (UM) 84-HUD POUR USAGE AVEC LES BOULETTES DE
BOIS OU DE COMBUSTIBLE DE MAIS ÉCOSSÉ DES CHAMPS.

N’utiliser aucun autre genre de combustible puissance de Rendement: 38,700 Btu’s/hr. Puissance

l’appereil. Ne pas bloquer l’espace au dessous de l’appareil.
DANGER: Risque de décharge électrique. Déconnectez le dil électrique de la prise de contact avant le service.
Remplacez la vitre seulement avec une vitre céramique de 5 mm disponsible chez votre fournisseur.
Pour allumer, monter la température du thermostat en dessous de la température de oa pièce. Pour des instructions supplémentaires, référez vous au manel du
propriétaire. Gardez la porte d’ouverture et la porte des cendres fermées hermétiquement durant l’opération.
PRÉVENTION DES FEUZ DE MASON - Installez et utilisez en accord avec les instructions d’installation et d’opération du fabricant. Contactez le bureau de la constuction
ou le bureau des incendies au sujet des restrictions et des inspections d’installation dans votre voisinage. Ne pas obstruex l’espace en dessous de l’appareil.
AVIS - Pour les Maisons Mobiles: Ne pas installer dans une chambre à coucher. Un tuyau extérieu de combustion d’air doit être maintenue intacte.
Référez vous aux instructions de fabricant et des codes locaux pour les précautions requises pour passer une cheminée à travers un mur ou un plafond combustibles, et
les compemsations maximums. Inspectez et nettoyez la cheminée fréquemment. Ne pas connecter cet appareil à une cheminée servant un autre appareil. Utilisez systèm
de ventilation “L” ou “P

L” diamètre 76mm ou 102mm.

MINIMUM CLEARANCES TO COMBUSTIBLE MATERIALS

Note 1: In residential installations, when using Perts 811-0890, (3” - 3” Top Vent Adapter) and 812-3570 (3” - 6” Offset Adapter), 24 gauge

Note 1: Dans les installations résidentielles. Lorsque les pièces 811-0890, (dessus de l’adapteur 76mm - 76mm) et 812-3570 (dessus de

l’adapteur 76mm - 152mm), un tuyau connecteur de 6” pour mur simple de calibre 24 peut être utilisé.

Note 2: In manufactured home installation, when using Part 811-0890, (3” - 3” Top Vent Adapter) and (3” - 6” Offset Adapter), use listed

Note 2: Pour l‘utilisation dans les maisons prèfabriquées, lorsque les pièces 811-0860, (dessus de l’daptateur d’ventilation 76mm - 76mm)

et 812-3570 (le ressaut de l’adapteur 76m - 152mm), utilisez un tuyau connecteur evregistré pour mur double. Un assemblage d’air extérieur
(pièce 811-0872), doit être utilisé pour l’installation dans les maison préfabriquées.

C

C

A

B

“B” is to Cast Top

(“B” du haut)

D

E

“E” is to Cast Top

(“E” du haut)

F

F

ESPACES LIBRES MINIMUM DES MATÉRIAUX COMBUSTIBLES:

A Back Wall to Stove / Mur Arrière du poêle 2” / 51mm
B Side Wall to Cast Top / Mur De Côté du haut 6” / 152mm

Corner Installation / Installation du Coin:

C Side Wall / Mur De Côté 2” / 51mm

Vertical 3 in. - 6 in. Adapter Kit (Part #812-3570 Installation / Unassemblage Pour
Adapteur 76mm - 152mm (Pièce 812-3570 Pour Installation verticale:

D Back Wall to Flue Pipe / Mur Arrière tuyau rigide 3” / 76mm
E Side Wall to Cast Top / Mur De Côté du haut 6” / 152mm

Corner Installation with Vertical Adapter Kit / Installation du coin avec un
assemblage d’adapteur verticale:

F Side Wall / Mur De Côté 2” / 51mm

Alcove Installation / Installation de l’alcove:

Min. Alcove Height / Une hauteur minimum de l’alcove: 43” / 1092mm
Min. Alcove Side Wall / Une hauteur minimum mur de côté de l’alcove: 6” / 152mm
Max. Alcove Depth / La profondeur maximum de l’alcove: 36” / 914mm

G G

I

H*

USA
G = 6” / 152mm
H* = 2” / 51mm
I = 6” / 152mm

Canada
G = 203mm
H* = 51mm
I = 457mm

FLOOR PROTECTION / PROTECTION DU SOL

pipe when installed with horizontal venting or under the Top
Vent Adapter with vertical installation. Recommended in USA;

Required in Canada.

Floor protection must be non-combustible material, extending
beneath heater and to the front/sides/rear as indicated. Measure
front distance (I) from the surface of the glass door.
*La protection du sol non combustible doit se prolonger sous la
conduite de fumée lorsqu’elle est installée avec une ventilation
horizontale ou sous l’adaptateur de ventilation supérieure avec
une installation verticale. Recommandé aux USA; Obligatoire
au Canada.
La protection du sol doit être incombustible, s’étendant sous le
radiateur et à l’avant / aux côtés / à l’arrière comme indiqué.
Mesurer la distance avant (I) à partir de la surface de la porte
vitrée.

7021-131_R6

Date of Manufacture / Date de fabrication:

2017 2018 2019 JAN FEB MAR APR MAY JUN JUL AUG SEP OCT NOV DEC

Manufactured by / Fabriqué par: Hearth and Home Technologies 352 Mountain House Road, Halifax PA 17032

U.S. Environmental Protection Agency

A Method 28 & 5G. Not approved for sale after May 15, 2020

This wood heater needs periodic inspection and repair for proper operation. Consult the owner ’s Manual for further information. It is against federal
regulations to operate this wood heater in a manner inconsistent with operating instructions in this manual.

DO NOT REMOVE THIS LABEL / NE PAS ENLEVER L’ETIQUETTE

Made in the U.S.A. of US and imported parts. / Fabriqué aux États-Unis-d’Amérique par des pièces d’origine américaine et pièces importées.

Listed solid fuel Room Heater/Pellet Type. Also suitable for Mobile Home Installation. This appliance has been tested and listed for use in
Manufactured Homes in accordance with OAR 814-23-9000 through 841-23-909. OMNI-Test Laboratories, Inc. has determined that this
appliance complies with Canadian Standards Association (CSA) B415.1 and Title 40 of the U.S. Code of Federal Regulations, Part 60, SubPart
AAA.OMNI-Test Laboratories Accreditations: The Standards Council of Canada, the American National Standards Institute, and the U.S.
Environmental Protection Agency.
Tested to: ASTME E1509-04, ULC S627-00, ULC/ORD-C1482-M1990 Room Heating Pellet Burning Type, (UM) 84-HUD FOR USE ONLY WITH
PELLETIZED WOOD OR SHELLED FIELD CORN FUEL. Do not use any other type of fuel.
Input Rating: 38,700 Btu’s/hr Electrical Rating: 115 VAC, 60 Hz, Start 4.1 Amps, Run 1.1 Amps. Route power cord away from unit. Do not route
cord under or in front of appliance. Do not obstruct the space beneath the heater.
DANGER: Risk of electrical shock. Disconnect power supply before servicing. Replace glass only with 5mm ceramic available from your
dealer. To start, set thermostat above room temperature, the stove will light automatically. To shutdown, set thermostat to below room
temperature. For further instruction refer to owner’s manual. Keep viewing and ash removal doors tightly closed during operation.
PREVENT HOUSE FIRES - Install and use only in accordance with manufacturer’s installation and operating instructions. Contact local
building or fire officials about restrictions and inspections in your area.
WARNING - FOR MOBILE HOMES: Do not install appliance in a sleeping room. An outside combustion air inlet must be provided. The structural
integrity of the mobile home floor, ceiling and walls must be maintained.
DO NOT CONNECT THIS UNIT TO A CHIMNEY SERVING ANOTHER APPLIANCE. Use a 3 in o

r 4 in diameter type”L” or “PL” venting system.

and Welcome to the Quadra-Fire Family!

NOTE: Clearances may only be reduced by means approved by

the regulatory authority having jurisdiction

A. Sample of Serial Number / Safety Label

LOCATION: Back of Appliance

Test Lab &
Report No.

Model
Name

Serial No.

SAMPLE

2 February 11, 20197021-155H

Mfg. Date

CASTILE FREESTANDING

Safety Alert Key:

• DANGER! Indicates a hazardous situation which, if not avoided will result in death or serious injury.

• WARNING! Indicates a hazardous situation which, if not avoided could result in death or serious injury.

• CAUTION! Indicates a hazardous situation which, if not avoided, could result in minor or moderate injury.

• NOTICE: Indicates practices which may cause damage to the appliance or to property.

TABLE OF CONTENTS

A. Sample of Serial Number / Safety Label ......... 2

B. Warranty Policy ............................ 4

1 Listing and Code Approvals ..............7

A. Appliance Certication....................... 7

B. BTU & Efciency Specications ............... 7

C. Glass Specications ........................ 8

D. Electrical Rating ........................... 8

E. Mobile Home Approved...................... 8

F. Sleeping Room ............................8

G. California - Prop65 ......................... 8

2 Operating Instructions .......................9

A. Fire Safety ................................ 9

B. Non-Combustible Materials ................... 9

C. Combustible Materials....................... 9

D. Fuel Material and Fuel Storage................ 9

E. Before Your First Fire ...................... 10

F. Filling the Hopper.......................... 10

G. General Operating Information ............... 10

H. Starting Your First Fire ..................... 11

I. Fire Characteristics......................... 11

J. Feed Rate Adjustment Instructions ............ 11

K. Ignition Cycles ............................ 12

L. Restarting the Appliance .................... 12

M. Clear Space ............................. 12

N. Thermostat Controls ....................... 13

O. Thermostat Setup Options .................. 13

P. Thermostat Operation Instructions............. 14

Q. Thermostat Temperature Programs ........... 14

R. Thermostat Other Features.................. 15

S. Thermostat Battery Replacement ............. 16

T. Frequently Asked Questions ................. 17

3 Maintenance and Service ................. 18

A. Quick Reference Maintenance Chart .......... 18

B. General Maintenance and Cleaning ........... 19

C. Soot or Creosote Fire Awareness .............22

D. High Ash Fuel Content Maintenance........... 22

4 Troubleshooting Guide .....................23

5 Service Parts Replacement .............. 26

A. Glass Replacement - Door Assembly ..........26

B. Igniter Replacement ....................... 26

C. Blower Replacement ....................... 27

D. Bafe & Brick Set Removal .................. 28

E. Bafe & Brick Set Installation ................ 29

6 Reference Materials .......................... 30

A. Component Functions ..................... 30

B. Component Locations ...................... 32

C. Service and Maintenance Log................ 33

D. Exploded Drawings ........................ 34

E. Service Parts ............................. 35

Quadra-Fire is a registered trademark of Hearth & Home Technologies.

3February 11, 2019 7021-155H

CASTILE FREESTANDING

Vent Free burners, Vent Free ceramic fiber logs,

Aluminized Burners

B. Warranty Policy

Hearth & Home Technologies

LIMITED LIFETIME WARRANTY

Hearth & Home Technologies, on behalf of its hearth brands (“HHT”), extends the following warranty for HHT gas, wood, pellet and
electric hearth appliances that are purchased from an HHT authorized dealer.

WARRANTY COVERAGE:

WARRANTY PERIOD:

distributor, whichever occurs earlier. However, the warranty shall commence no later than 24 months following the date of product

is produced in the following table.

Warranty Period HHT Manufactured Appliances and Venting

Parts Labor Gas Pellet Wood Electric Venting Components Covered

1 Year

2 years

3 years

5 years 1 year

6 years 3 years

7 years 3 years

X X X

X X

X X X

X

X

X

X X

X X

xX

X

X

All parts and material except as covered by

Conditions, Exclusions, and Limitations listed

Igniters, auger motors, electronic components, and

glass

Factory-installed blowers

Molded refractory panels

Ignition Modules

Firepots, burnpots, mechanical feeders/auger

assemblies

Castings and Baffles

Catalyst - limitations listed

Manifold tubes, HHT chimney and termination

10 years 1 year

Limited
Lifetime

3 years

90 Days

X

X X X

X X X X X

4 February 11, 20197021-155H

Burners, logs and refractory

Firebox and heat exchanger, Grate and Stainless

Steel Burners, FlexBurn® System (engine, inner

cover,access cover and fireback)

All replacement parts beyond warranty period

4021-645J • 08-03-171

CASTILE FREESTANDING

WARRANTY CONDITIONS:

• This warranty only covers HHT appliances that are purchased through an HHT authorized dealer or distributor. A list of HHT
authorized dealers is available on the HHT branded websites.

•

• This warranty is only valid in the country in which the HHT authorized dealer or distributor that sold the appliance resides.

• Contact your installing dealer for warranty service. If the installing dealer or distributor is unable to provide necessary parts, contact

other than the dealer from whom you originally purchased the product.

• Check with your dealer in advance for any costs to you when arranging a warranty call. Travel and shipping charges for parts are not
covered by this warranty.

• Limited Catalyst Warranty

o For wood burning products containing a catalyst, the catalyst will be warranted for a six-year period as follows: if the original

o From 37 to 72 months a pro-rated credit will be allowed against a replacement catalyst and labor credit necessary to install

Amount of Time Since Purchase Credit Towards Replacement Cost

0 - 36 Months 100%

37 - 48 Months 30%

49 - 60 Months 20%

61 - 72 Months 10%

o Any replacement catalyst will be warranted under the terms of the catalyst warranty for the remaining term of the original

WARRANTY EXCLUSIONS:

This warranty does not cover the following:

•

•

• Repair or replacement of parts that are subject to normal wear and tear during the warranty period are not covered. These parts

•
this noise are not covered by this warranty.

•

•

•

•

4021-645J • 08-03-172

5February 11, 2019 7021-155H

CASTILE FREESTANDING

This warranty is void if:

•

•

• There is any damage to the appliance or other components due to water or weather damage which is the result of, but not limited

LIMITATIONS OF LIABILITY

•

have other rights, which vary from state to state. EXCEPT TO THE EXTENT PROVIDED BY LAW, HHT MAKES NO EXPRESS WARRANTIES
OTHER THAN THE WARRANTY SPECIFIED HEREIN. THE DURATION OF ANY IMPLIED WARRANTY IS LIMITED TO DURATION OF THE
EXPRESSED WARRANTY SPECIFIED ABOVE.

6 February 11, 20197021-155H

4021-645J • 08-03-173

1 Listing and Code Approvals

CASTILE FREESTANDING

A. Appliance Certication

Model

Laboratory OMNI Test Laboratories, Inc.

Report No. 061-S-77d-6.2

Type

Standard

Castile Pellet Appliance

Solid Fuel Room Appliance/Pellet Fuel
Burning Type

ASTM E1509-04, ULC S627-00 and
ULC/ORD-C1482-M1990 Room

Appliance Pellet Fuel Burning type and

(UM) 84-HUD, Mobile Home Approved.

B. BTU & Efciency Specications

EPA Certication #: 940-14

EPA Certied Emissions: 1.8 grams per hour

*LHV Tested Efciency: N/A

**HHV Tested Efciency: N/A

***EPA BTU Output: 8,500 to 28,200 / hr.

****BTU Input: 11,600 to 38,700 / hr.

Vent Size: 3, 4 or 6 inches, “L” or “PL”

Hopper Capacity: 45 lbs.

Fuel Wood Pellets

* Weighted average LHV efciency using data collected

during EPA emissions test.

**Weighted average HHV efciency using data collected

during EPA emissions test.

***A range of BTU outputs based on EPA Default

Efciency and the burn rates from the low and high EPA

tests.

****Based on the maximum feed rate per hour multiplied

by approximately 8600 BTU’s which is the average BTU’s

from a pound of pellets.

NOTICE: This installation must conform with local codes. In the absence of local codes you must comply with the ASTM
E1509-04, ULC S627-00, (UM) 84-HUD and ULC/ORD-C-1482.

The Quadra-Fire Castile Pellet Appliance meets the U.S. Environmental Protection Agency’s emission limits for pellet

This pellet appliance needs periodic inspection and repair for proper operation. It is against federal regulations to operate
this pellet appliance in a manner inconsistent with operating instructions in this manual.

appliances sold after May 15, 2015.

7February 11, 2019 7021-155H

CASTILE FREESTANDING

C. Glass Specications

This appliance is equipped with 5mm ceramic glass.
Replace glass only with 5mm ceramic glass. Please

contact your dealer for replacement glass.

D. Electrical Rating

115 VAC, 60 Hz, Start 5 Amps, Run 1.25 Amps

E. Mobile Home Approved

• This appliance is approved for mobile home
installations when not installed in a sleeping room and
when an outside combustion air inlet is provided.

• The structural integrity of the mobile home oor, ceiling,
and walls must be maintained.

• The appliance must be properly grounded to the frame
of the mobile home and use only Listed pellet vent

Class “L” or “PL” connector pipe.

• Outside Air Kit, part OAK-ACC must be installed in a
mobile home installation.

F. Sleeping Room

When installed in a sleeping room it is recommended that
3ft of vertical be installed prior to horizontally exiting the

room and a smoke/CO alarm be installed in the bedroom.
The size of the room must be at least 50ft³ per 1,000 Btu/hr

stove input, if the stove exceeds the room size, out air must
be installed.

G. California - Prop65

WARNING

This product and the fuels used to operate this product (wood), and

the products of combustion of such fuels, can expose you to

chemicals including carbon black, which is known to the State of

California to cause cancer, and carbon monoxide, which is known to

the State of California to cause birth defects or other reproductive

harm. For more information go to: WWW.P65Warnings.ca.gov

WARNING

Fire Risk.

Hearth & Home Technologies disclaims any
responsibility for, and the warranty will be

voided by, the following actions:

• Installation and use of any damaged appliance.

• Modication of the appliance.

• Installation other than as instructed by Hearth &
Home Technologies.

• Installation and/or use of any component part not
approved by Hearth & Home Technologies.

• Operating appliance without fully assembling all
components.

• Operating appliance without legs attached (if
supplied with appliance).

• Do NOT Over re - If appliance or chimney connector

glows, you are over ring.

Any such action that may cause a re hazard.

Improper installation, adjustment, alteration, service or
maintenance can cause injury or property damage.

For assistance or additional information, consult a qualied

installer, service agency or your dealer.

NOTE: Hearth & Home Technologies, manufacturer of this

appliance, reserves the right to alter its products,

their specications and/or price without notice.

8 February 11, 20197021-155H

User Guide

2 Operating Instructions

WARNING

Fire Risk.

• Do not operate appliance before reading
and understanding operating instructions.

• Failure to operate appliance properly may

cause a house re.

Visit www.quadrare.com/shopping-tools/videos to view
product and use & care videos.

A. Fire Safety

To provide reasonable re safety, the following should be
given serious consideration:

• Install at least one smoke detector on each oor of
your home.

• Install at least one carbon monoxide detector on each

oor of your home.

• Locate smoke detector away from the heating
appliance and close to the sleeping areas.

• Follow the smoke detector manufacturer’s placement
and installation instructions and maintain regularly.

• Follow the carbon monoxide manufacturer’s placement
and installation instructions and maintain regularly.

• Conveniently locate a Class A re extinguisher to

contend with small res.

• In the event of a hopper re:

• Evacuate the house immediately.

• Notify re department.

B. Non-Combustible Materials

Material which will not ignite and burn, composed of any

combination of the following:

- Steel

- Plaster

Materials reported as passing ASTM E 136, Standard
Test Method for Behavior of Metals, in a Vertical Tube
Furnace of 750° C.

- Brick

- Iron

- Concrete

- Tile

C. Combustible Materials

Material made of/or surfaced with any of the following

materials:

- Wood

- Compressed Paper

- Plant Fibers
Any material that can ignite and burn: ame proofed or not,
plastered or non-plastered.

- Plastic

- Plywood/OSB

- Sheet Rock (drywall)

D. Fuel Material and Fuel Storage

Pellet fuel quality can greatly uctuate. This appliance has
been designed to burn a wide variety of fuels, giving you
the choice to use the fuel that is most economical in your
region.

- Glass

- Slate

CASTILE FREESTANDING

Fuel Material

• Made from sawdust or wood by-products

• Depending on the source material it may have a high or
low ash content.

Higher Ash Content Material

• Hardwoods with a high mineral content

• Fuel that contains bark

• Standard grade pellets, high ash pellets, corn and other
biomass fuels

Lower Ash Content Material

• Most softwoods

• Fuels with low mineral content

• Most premium grade pellets

Corn

• Moisture content must be 15% or less

• Corn must be free of debris. Never burn corn straight

from the eld. It will clog the auger mechanism.

• Corn with excessive grain dust must be screened by

sifting with 3/16 (4.76mm) inch mesh screening

• Do no sue corn that contains additives such as oils or
means or has been chemically treated with pesticides.
It will void your warranty and destroy the exhaust
system.

CAUTION!

Do not burn fuel that contains an additive; (such as

soybean oil).

• May cause hopper res

• Damage to product may result

Read the ingredients list on the package.

Clinkers

Minerals and other non-combustible materials such as sand
will turn into a hard, glass-like substance called a clinker
when heated in the re pot.

Trees from different areas will vary in mineral content. That
is why some fuels produce more clinkers than others.

Moisture

Always burn dry fuel. Burning fuel with high moisture
content takes heat from the fuel and tends to cool the
appliance, robbing heat from your home. Damp pellet fuel
can clog the feed system.

Hearth & Home Technologies strongly recommends only

using Pellet Fuel Institute (PFI) certied fuel.

9February 11, 2019 7021-155H

CASTILE FREESTANDING

Size

• Pellets are either 1/4 inch or 5/16 inch (6-8mm) in
diameter

• Length should be no more that 1-1/2 inches (38mm)

• Pellet lengths can vary from lot to lot from the same
manufacturer

• Due to length variations, the ame height (feed rate)
may need adjusting occasionally.

Performance

• Higher ash content requires the ash drawer to be
emptied more frequently

• Hardwoods require more air to burn properly

• Premium wood pellets produce the highest heat output.

• Burning pellets longer than 1-1/2 inches (38mm) can
cause an inconsistent fuel feed rate and/or missed
ignitions.

CAUTION

Tested and approved for wood pellets and shelled corn.
Burning of any other type of fuel voids your warranty.

Changing to Different Fuel Type

• Empty the hopper of the previous fuel

• Thoroughly vacuum hopper before lling with the new
fuel

The burn rate, BTU content and heat output will all vary
depending on the fuel selected.

G. General Operating Information

1. Thermostat Calls For Heat

The appliance is like most modern furnaces; when the
thermostat calls for heat, your appliance will automatically
light and deliver heat. When the room is up to temperature

and the thermostat is satised, the red call light will go off

and the appliance will shut down.

2. Heat Output Controls

This appliance is equipped with a heat output control switch
that has three settings or burn rates; low, medium and
high. The appliance will turn on and off as the thermostat
demands. When the thermostat calls for heat, the
appliance will start up at the burn rate for which it is set. If
the appliance is set at one of the lower settings, it will run
quieter but take longer to heat up an area than if it were set
at a higher burn rate. Regardless of the burn rate, when
the area is warm enough to satisfy the thermostat, the
appliance will shut off.

Heat Output Switch

High
Med
Low

Storage

• Wood pellets should be left in their original sealed bag
until using to prevent moisture absorption.

Do not store any pellet fuel within the clearance
requirements or in an area that would hinder routine
cleaning and maintenance.

E. Before Your First Fire

1. First, make sure your appliance has been properly
installed and that all safety requirements have been

met. Pay particular attention to the re protection,

venting and thermostat installation instructions.

2. Double check that the ash drawer and rebox are
empty!

3. Close the front door.

IMPORTANT DETAIL: The tip of the thermocouple must
be in contact with the inside end of the thermocouple
cover or missed ignitions can occur.

F. Filling the Hopper

Open the hopper lid by lifting the handle. Fill the hopper

with fuel. Close the hopper lid. The unit will not feed with

the hopper lid open and the re will go out.

Figure 10.1

Reset Button

Reset
Button

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CASTILE FREESTANDING

Thumb Screw

Set Screw

Feed Adjustment
Control Rod

Increase

Decrease

Red Call Light is
located on top of
Junction Box behind
the Control Box.

Control

Box

H. Starting Your First Fire

1. A thermostat is required for proper operation of this

appliance, except for corn. At this time, ll the hopper

with pellets, set the thermostat to its lowest setting.
Plug the power cord into nearby outlet.

2. The exhaust blower will stay on for approximately 18
minutes even though the thermostat is not calling for
heat. This is normal.

3. L

ocate the heat output control switch mounted on
the back of the appliance in the upper right corner
(Figure 11.1). Turn it to the “high” setting by pushing
the top of the control switch in and then adjust the
thermostat to its highest setting. Remove the right side
panel and the red call light located to the left of the
control box will be on (Figure 10.2 on page 10). This
indicates the thermostat is calling for heat.

4. The fuel feed system and the igniter should

5. For your rst re it will be necessary to press the reset

button once approximately 2 minutes after start up and

again in 5 minutes. This will ll the feed system and

allow the appliance to begin dropping pellets. The
appliance will continue to run as long as the thermostat
is calling for heat.

6. Once the appliance has ignited, let it burn for
approximately 15 minutes, then set the thermostat to

the desired room temperature. Adjust the heat output
control switch to the desired setting.

NOTE: We recommend the use of a 50-50 blend of corn

and wood pellets. The only change in operation is
that the feed rate may require a slight adjustment.

If the appliance is running all of the time, 100%
corn will work after the re has been started using

wood pellets.

now

be on.

I. Fire Characteristics

A properly adjusted re with the heat output control switch
set on “high” has a short active ame pattern that extends
out of the re pot approximately 4 inches (102mm). If the
re has tall ames with black tails and seems somewhat

lazy, the feed rate will need to be reduced. This is done
by sliding the fuel adjustment control rod down, which will

reduce the feed. If the re is not 4 inches (102mm) tall,

slide the fuel adjustment control rod up to increase the

feed. A medium and low setting will give a shorter ame.
The ame will rise and fall somewhat. This is normal.

J. Feed Rate Adjustment Instructions

The feed adjustment control rod is factory set, and should
be adequate for most fuels. However, if the flame height
is too high or too low, you will need to adjust the feed rate.

Wait until the appliance has been burning for 15 minutes

before making your adjustments and a
feed adjustment to take effect.

1. Loosen the set screw 1/4 to 1/2 turn during set-up
of appliance. This will allow movement of the feed

adjustment control rod. Do not re-tighten set screw

(Figure 11.2). Loosen the wing nut.

2. Adjust the feed adjustment control rod upward towards

the “+” symbol to increase the feed rate and ame
height or down towards the “-” symbol, to decrease
the feed rate and ame height.

3. Re-tighten the wing nut.

llow 15 minutes for

Figure 11.1

Figure 11.2

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CASTILE FREESTANDING

Red Call Light is
located on top of
Junction Box behind
the Control Box.

Control

Box

K. Ignition Cycles

1. At the beginning of each ignition cycle, it is normal to

see some smoke in the rebox. The smoke will stop
once the re starts.

2. The convection blower will automatically turn on after
your appliance has been burning for approximately
10 minutes. This blower transfers heat from your
appliance into the room, and will continue to run after
the thermostat has stopped calling for heat until the
appliance has cooled down.

3. Occasionally the appliance may run out of fuel and shut
itself down. When this happens, the red call light will
be on (Figure 12.1). To restart it, ll the hopper and
press the reset button (See Figure 10.1, page 10).
When you press the reset button the red call light will
go out. Release the button and the light will come back

on. You should see a re shortly. If not, follow the

instructions on page 9, of “Starting Your First Fire”.

L. Restarting the Appliance

Restart Process

1. When the unit has run out of fuel and the “empty

hopper” error code illuminates, add pellet fuel to the

hopper.

2. Dump the ashes and clinkers built up in the re pot by
pulling the ash dump removal handle out several times.
Make sure clinkers have dropped into the ash pan then
return the handle to fully closed position.

3. Turn the dial control to OFF and then up to high 2X to
prime.

4. After seeing pellets drop then turn to desired setting to
reset the appliance control system. The appliance will
then being its startup sequence.

Restarting After a Power Failure

1. For an electrical disruption the appliance will start on

its own without need for priming - providing the control

system is asking for heat.

2. The appliance will always go through a normal
shutdown sequence before restarting.

M. Clear Space

Mantel:

objects on mantel or hearth. Heat may damage these
objects.

Avoid placing candles and other heat-sensitive

Figure 12.1

WARNING

Fire Risk

Do NOT operate appliance:

• With appliance door open.

• Fire pot oor open.

• Cleaning slide plates open.

Do NOT store fuel:

• Closer than required clearances to
combustibles to appliance

• Within space required for loading or ash
removal.

CAUTION

HOT WHILE IN OPERATION. KEEP CHILDREN,
CLOTHING AND FURNITURE AWAY. CONTACT MAY

CAUSE SKIN BURNS.

NOTICE: Clearances may only be reduced by means

approved by the regulatory authority having
jurisdiction.

WARNING

Fire Risk.

Do NOT place combustible objects in front of the

appliance. High temperatures may ignite clothing,
furniture or draperies. Maintain a minimum
clearance of 3 feet (914mm) in front of appliance.

WARNING

Fire Risk.

Keep combustible materials, gasoline and other

ammable vapors and liquids clear of appliance.

• Do NOT store ammable materials in the appliance’s
vicinity.

• DO NOT USE GASOLINE, LANTERN FUEL,
KEROSENE, CHARCOAL LIGHTER FLUID OR
SIMILAR LIQUIDS TO START OR “FRESHEN UP”
A FIRE IN THIS APPLIANCE.

• DO NOT BURN GARBAGE OR FLAMMABLE
FLUIDS SUCH AS GASOLINE, NAPHTHA OR
ENGINE OIL.

• DO NOT USE CHEMICALS OR FLUIDS TO START
THE FIRE.

• Keep all such liquids well away from the appliance
while it is in use.

• Combustible materials may ignite.

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