Printronix SL5000E, SL5000r, T5000, T5000E, T5000r Software Manual

Remote Management Software User’s Manual

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Remote Management Software User’s Manual

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Table of Contents

1 Overview ................................................................ 7

The Remote Management Software .......................................................7

Requirements .......................................................................................... 7

Installing the Software .............................................................................7

Printer Setup ........................................................................................... 8

P7000 Series Line Matrix Printers......................................................8

P5000 Series Line Matrix Printers......................................................8

SL5000r/T5000r Series Thermal Printers........................................... 9

SL5000e/T5000e Series Thermal Printers ......................................... 9

T4000 Series Thermal Printers ........................................................ 10

Laser Printers (L5535, L5520, L1524) .............................................10

Set Password ...................................................................................10

Set Telemetry Path (SL5000/T5000 Series Only) ............................ 11

Check Port Number.......................................................................... 11

Getting Started ...................................................................................... 12

2 Printer Database .................................................. 19

Overview ...............................................................................................19

The Menu Bar........................................................................................20

The File Menu .................................................................................. 20

The Edit Menu .................................................................................. 24

The View Menu ................................................................................ 25

The Applications Menu.....................................................................29

The Status Menu .............................................................................. 30

The Utilities Menu ............................................................................43

The Help Menu.................................................................................61

The Toolbar ...........................................................................................62

Managing the Database ........................................................................ 64

Database Items ................................................................................64

Defining Printer Properties ...............................................................65

3 Applications and Web Access.............................. 75

Configuration Editor...............................................................................75

Menu Tree ........................................................................................ 76

Creating Configurations ................................................................... 76

Changing Configurations..................................................................77

Saving Configuration Files ............................................................... 80

Table of Contents

Opening Configuration Files.............................................................80

Downloading Configurations ............................................................ 81

Uploading Configurations................................................................. 81

Migration ..........................................................................................81

Flash File Manager................................................................................ 85

Get File Info...................................................................................... 86

Upload.............................................................................................. 87

Delete And Optimize ........................................................................ 88

File Download........................................................................................ 89

Define The Download Files .............................................................. 89

Download The Files .........................................................................90

Recovery File ................................................................................. 100

Operator Panel .................................................................................... 101

Primary/Secondary Operator Keys ................................................ 105

Message Display ............................................................................ 106

Status Indicator .............................................................................. 106

Disabled Indicator ..........................................................................106

In Progress Indicator ...................................................................... 106

Information Capture............................................................................. 107

File .................................................................................................108

Configuration Printout .................................................................... 108

Error Log ........................................................................................ 108

Directory......................................................................................... 108

Data Validation ....................................................................................109

ODV Quality Wizard ............................................................................ 111

Speed Keys .........................................................................................112

Job Capture......................................................................................... 113

Job Capture Features ....................................................................114

Web Access ........................................................................................117

The Remote Management Software Web Site URL Address ........ 117

Changing The User Password ....................................................... 118

The Printer List Page .....................................................................119

Changing User Settings, IP Addresses, and

IP Address Ranges ........................................................................ 120

A Contact Information ............................................ 123

Printronix Customer Support Center ................................................... 123

Printronix Supplies Department...........................................................123

Corporate Offices ................................................................................ 124

1 Overview

The Remote Management Software

The remote management software utility allows you to organize all of the

printers in your office remotely in a single database, download software and

printer settings from a host computer with a single mouse click, and use a

virtual operator panel to configure printers in the same room or on the other

side of the world.

Requirements

• a line matrix, thermal, or laser printer manufactured by Printronix®, Inc.

• the printer must be attached to the host system via a 10/100Base-T

network interface card (NIC) or a wireless NIC; if you do not have a NIC, see your dealer for an upgrade

• a host computer running the Windows

UNIX

(such as Linux® or Solaris™) operating system

(95, 98, Me, NT, 2000, or XP) or

• a host computer running a Java™ 2 Platform, Standard Edition (J2SE™) Java Runtime Environment (JRE) that is fully 1.4 compliant or higher

• for Windows, a minimum hardware configuration of a 450MHz Pentium with 128 MB of RAM

To install and edit the database, it is not necessary to have the printers connected. When starting a session with a printer, the printer must be connected and turned on.

Installing the Software

The Windows, Linux, and Solaris versions of the J2SE JRE and the Java-based remote management software are available on CD. Follow the on-screen instructions to first install the J2SE JRE for your platform, then the remote management software.

NOTE: If you have another UNIX operating system, see your system

administrator.

Chapter 1 Printer Setup

Printer Setup

Your printer uses the diagnostic port to communicate with the remote management software. The diagnostic port must be configured to interact with the NIC. Follow the instructions below for your printer model to check the diagnostic port setting.

P7000 Series Line Matrix Printers

1. On the operator panel, press the ON LINE CLEAR key to take the printer offline.

2. Press c and d at the same time to unlock the ENTER key.

3. Press e, f, c, and d at the same time to enter the Factory menu.

4. Press f until PRINTER MGMT displays.

5. Press d until PNE Port displays.

6. Press d again to see the current selection.

7. If you have the internal PCI NIC, press f until Ethernet displays. If you have the external NIC, press f until Adapter displays.

8. Press ENTER to select it.

9. Press c and d at the same time to lock the ENTER key.

10. Press ON LINE CLEAR to put the printer back online.

P5000 Series Line Matrix Printers

1. On the operator panel, press the ON LINE CLEAR key to take the printer offline.

2. Press UP and DOWN at the same time to unlock the ENTER key.

3. Press PREV, NEXT, UP, and DOWN at the same time to enter the Factory menu.

4. Press NEXT until PRINTER MGMT displays.

5. Press DOWN until DIAGNOSTIC PORT displays.

6. Press DOWN again to see the current selection.

7. Press NEXT until Debug Ethernet or Debug Adapter displays.

8. Press ENTER to select it.

9. Press UP and DOWN at the same time to lock the ENTER key.

10. Press ON LINE CLEAR to put the printer back online.

Printer Setup

SL5000r/T5000r Series Thermal Printers

1. On the operator panel, press the PAUSE key to take the printer offline.

2. Press to place the printer in Menu mode. QUICK SETUP displays on

. .

the operator panel.

3. Press ↓ and

4. Press + until PRINTER MGMT displays.

5. Press ↓ until PNE Port displays.

NOTE: If PNE Port does not display, see “Factory Menu” below.

6. If you have the internal PCI NIC, press + until Ethernet displays. If you have the external NIC, press + until Adapter displays.

7. Press

8. Press ↓ and

9. Press PAUSE twice to put the printer back online.

↵ at the same time to unlock the ↵ key.

↵ to select it.

↵ at the same time to lock the ↵ key.

Factory Menu

1. On the operator panel, press the PAUSE key to take the printer offline.

2. Press ↓ and

3. Press +, –, ↓, and ↑ at the same time to enter the Factory menu.

4. Press ↓ until PNE Port (or Diagnostic Port) displays.

5. If you have the internal PCI NIC, press + until Ethernet (or Debug Ethernet) displays. If you have the external NIC, press + until Adapter (or Debug Adapter) displays.

6. Press

↵ at the same time to unlock the ↵ key.

↵ to select it.

7. Press ↓ and

8. Press PAUSE twice to put the printer back online.

↵ at the same time to lock the ↵ key.

SL5000e/T5000e Series Thermal Printers

1. On the operator panel, press the PAUSE key to take the printer offline.

2. Press ↓ and

3. Press +, –, ↓, and ↑ at the same time to enter the Factory menu.

4. Press ↓ until Diagnostic Port displays.

5. Press + until Debug Ethernet displays.

6. Press

7. Press ↓ and

8. Press PAUSE twice to put the printer back online.

↵ at the same time to unlock the ↵ key.

↵ to select it.

↵ at the same time to lock the ↵ key.

Chapter 1 Printer Setup

T4000 Series Thermal Printers

1. On the operator panel, press the PAUSE key to take the printer offline.

2. Press UP and DOWN at the same time to unlock the ENTER key.

3. Press UP, DOWN, PREV, and NEXT at the same time to enter the Factory menu.

4. Press NEXT until PRINTER MGMT displays.

5. Press DOWN until Diagnostic Port displays.

6. Press DOWN again to see the current selection.

7. Press NEXT until Debug Ethernet displays.

8. Press ENTER to select it.

9. Press UP and DOWN at the same time to lock the ENTER key.

10. Press PAUSE to put the printer back online.

Laser Printers (L5535, L5520, L1524)

1. On the operator panel, press the ONLINE key to take the printer offline.

2. Press UP and DOWN at the same time to unlock the ENTER key.

3. Press UP, DOWN, PREV, and NEXT at the same time to enter the Factory menu.

4. Press NEXT until PRINTER MGMT displays.

5. Press DOWN until Diagnostic Port displays.

6. Press DOWN again to see the current selection.

7. Press NEXT until Debug Ethernet displays.

8. Press ENTER to select it.

9. Press UP and DOWN at the same time to lock the ENTER key.

10. Press ONLINE to put the printer back online.

Set Password

See page 43 to learn how to set passwords.

If the password is unknown you must clear it first.

P7000 Series

Go into the Factory menu, then into the PRINTER MGMT menu. Press f until Clear Password displays. Unlock the ENTER key, then press ENTER to clear the User and Supervisor passwords.

Under the Security tab in Printer Properties, delete any passwords that already exist. Now you may set new passwords as described on page 43.

Printer Setup

T5000 Series

Go into the Factory menu. Press ↑ or ↓ until Clear Password displays. Unlock the

↵ key, then press ↵ to clear the User and Supervisor passwords.

Under the Security tab in Printer Properties, delete any passwords that already exist. Now you may set new passwords as described on page 43.

All Other Printers

Go into the Factory menu, then into the PRINTER MGMT menu. Press NEXT until Clear Password displays. Unlock the ENTER key, then press ENTER to clear the User and Supervisor passwords.

Under the Security tab in Printer Properties, delete any passwords that already exist. Now you may set new passwords as described on page 43.

Set Telemetry Path (SL5000/T5000 Series Only)

The following procedure enables you to collect data using the Data Validation application.

1. On the operator panel, press the PAUSE key to take the printer offline.

2. Press to place the printer in Menu mode. QUICK SETUP displays on

. .

the operator panel.

3. Press ↓ and

4. Press + until VALIDATOR displays.

5. Press ↓ until Telemetry Path displays.

6. Press + or – until Network Port displays.

7. Press

NOTE: Since only one port can be used at a time, DEACTIVATING HOST

SERIAL displays.

If you later change the setting to Serial Port or Disabled, REACTIVATING HOST SERIAL will display.

8. Press ↓ and

9. Press PAUSE twice to put the printer back online.

For more information, refer to the Online Data Validator User’s Manual.

↵ at the same time to unlock the ↵ key.

↵ to activate it.

↵ at the same time to lock the ↵ key.

Check Port Number

Make sure your printer port number has the same setting as the NIC. To check the port number using the remote management software, see page 15. To check the port number on the printer, check the PNE Port Number (or PPM Port Number) in the PRINTER MGMT or Factory menu. The default port number is 3001.

Chapter 1 Getting Started

Getting Started

This section provides a short tutorial on how to set up and access a printer using the remote management software.

1. This tutorial assumes the host computer running the remote management software and the printer you want to access are connected by a network. You must know the printer’s IP Address and Port Number.

2. From your operating system, launch the remote management software. Click the splash screen to see the main window of the printer database more clearly. See Figure 1.

Figure 1. Printer Database Main Window

Getting Started

Figure 2. Printer Properties: Identification Tab

3. Double-click New_Printer (A template). The Printer Properties dialog box opens. See Figure 2.

4. Assign a name to your printer. Delete the words New_Printer in the Name (Unique) field, and then type Tutorial.

5. Assign a description to this printer. Delete the words A template in the Printer Description field, and then type My First Connection.

Chapter 1 Getting Started

Figure 3. Printer Properties: Security Tab

6. Click the Security tab. See Figure 3.

7. If you are using the remote management software for the first time, it is likely that no passwords are assigned to this printer. If you are unsure, contact your system administrator.

• If no passwords are assigned, leave the password boxes empty.

• If a User password is necessary to access this printer, type the password

in the User Password field.

• If a Supervisor password is necessary to access this printer, type the password in the Supervisor Password field, and check the Supervisor Mode check box.

• If a Telnet Guest password is necessary to poll the status of the printer, type the password in the Telnet Guest Password field. See “Security Tab” on page 67.

• If a Telnet Root password is necessary to update wireless printer settings, type the password in the Telnet Root Password field. See “Security Tab” on page 67.

In any case, an asterisk (*) character appears in the field after each letter you type to preserve password secrecy.

For more details on setting up and changing passwords, see page 43.

Getting Started

Figure 4. Printer Properties: Connections Tab – Network Sub-Tab

8. Click the Connections tab. By default, the Network sub-tab displays.

9. Click the IP Address field and then type the IP Address of the printer you want to access. Follow the format shown in Figure 4.

The Port Number field must be set to the same port as the printer. Leave it set at 3001. Leave the Time Out (5..300 seconds) field set at 15 seconds.

Chapter 1 Getting Started

Figure 5. Connections: Connections Tab – Access Method Sub-Tab

10. Click the Access Method sub-tab. See Figure 5.

The Access Method tells the remote management software how the host computer communicates with the printer. Make sure it is set to Ethernet. Ignore Download Mode and Download Timeout for now. These options are described in “Access Method Sub-Tab” on page 70.

Getting Started

Figure 6. Printer Database Main Window

11. Click OK. The Printer Properties dialog box closes and you return to the printer database main window. See Figure 6. Your printer is now set up in the remote management software database.

12. Try to access the virtual operator panel as a test to see if the information you input is accurate. Follow this procedure:

a. Tutorial (My First Connection) should be highlighted in blue, as

shown in Figure 6. If it is not highlighted, click it to select it.

b. Select ApplicationsOperator Panel. The virtual operator panel

appears (see “Operator Panel” on page 101). If not, an error message appears in the Status and Error Log pane. Check your password to make sure it is correct. If the error continues, contact your system administrator.

Chapter 1 Getting Started

2 Printer Database

Overview

When you start the remote management software, the printer database window appears first. The printer database tool organizes and controls printers and Download files. Figure 7 shows how the database looks when the remote management software launches for the first time.

Menu Bar Toolbar Database Pane

The menu bar contains all the menus used to control the functions of the program. The menus are described later in this chapter.

The toolbar contains buttons for the most commonly used menu functions. See page 62 for descriptions of the toolbar buttons.

Use the Database pane to access and control your printers in a tree format. The first line of the database tree displays the database file name. In Figure 7, the default file name for this database is default.pdb. From there, your database tree branches out to include printers, folders, and Download files, which you can organize into groups. With a single mouse click, you can download a file to several printers at once. In addition, you can use as many

Status Bar

Figure 7. Printer Database Main Window

Status and Error Log Pane

Polling Indicator

Chapter 2 The Menu Bar

databases with the remote management software as you want. Databases save as .pdb files on your local hard drive.

NOTE: You can open only one printer database at a time.

The Status and Error Log scrolls status and error messages as you work through the program. If the remote management software does not function properly, look at this pane for error messages. Use the scroll bar on the side of the pane to reference previous status and error messages. The status and error messages relate to the current remote management software session, not to the specific database. When you exit the remote management software, these messages will be deleted.

The Status Bar displays brief status messages of the remote management software, some of which appear in the Status and Error Log.

The Polling Indicator turns green whenever printers are being polled.

The Menu Bar

The printer database menu bar is located at the top of the window (see Figure 7). Use the menu bar to access all the functions of the remote management software.

The following are descriptions of the options located on the menu bar.

The File Menu

Figure 8. File Menu

New

Creates a new database file. Since the remote management software allows only one database file to be open at a time, it asks if you want to save your changes to the current database before it creates a new one.

Open

Opens a database file. Since the remote management software allows only one database file to be open at a time, it asks if you want to save your changes to the current database before it opens a different one.

The Menu Bar

Save

Saves the active database file using its current name.

Save As

Prompts you to enter a name for the current database file before the remote management software saves it. Use Save As if you do not want to overwrite the current database file.

Preferences

Opens the Preferences dialog box. See Figure 9.

Exit

Exits the remote management software.

The Preferences dialog box has three tabs: Printer Database, Configuration Editor, and Servers.

The Printer Database tab controls database features.

Database File Name: Enter the name of the default database file. The remote management software opens this database file when the program starts. To select a new default database file, type it into the Database File Name field, or click Browse to locate a file on your network.

Lease Time on Printer Connection: Enter an amount (in seconds) to set the maximum amount of time a printer connection can remain open without any communication. The default is three seconds.

Security: Check the Show message when the printer is not protected check box to enable a warning message that informs you when a selected printer does not have an assigned password.

Figure 9. Preferences: Printer Database Tab

Chapter 2 The Menu Bar

Figure 10. Preferences: Configuration Editor Tab

The Configuration Editor tab controls features of the Configuration Editor utility.

Hide Key/Unhide Key: Assigns which keys hide and unhide menu items in the Configuration Editor menu tree (see page 75). The default for Hide is H h. The default for Unhide is U u.

Dec./Inc. Key: Assigns which keys will decrement and increment menu items in the Configuration Editor menu tree (see page 75). The default for decrement is < ,. The default for increment is > ..

The Menu Bar

Figure 11. Preferences: Servers Tab

The Servers tab allows you to assign port values for the SNMP (Simple Network Management Protocol) Trap Server, the Web Server, and the XML Server. Click Service Enabled next to the corresponding server to turn it on.

NOTE: You must restart the remote management software to use the new

settings and enable the servers.

SNMP Trap Server: The service that enables the remote management software to receive alerts from the printer when its status changes. Once the remote management software receives the alert, the remote management software creates an instant status poll to reflect the change in the database pane. For instance, if you turn the printer offline, the printer sends an alert to the remote management software causing it to change the printer status instantly. In the database pane, the printer status changes to offline.

NOTE: The SNMP Trap Server works only if the printer’s NIC is configured

correctly using the Configure Print Servers utility. See “Configure Print Servers” on page 56.

Web Server: Allows you to view the active remote management software using a web browser. See “Web Access” on page 117.

NOTE: If you want to use the Web Server service, you must also enable the

XML Server service.

XML Server: The remote management software uses XML to communicate with its web server.

Chapter 2 The Menu Bar

The Edit Menu

Use the Edit option on the menu bar to build your database. The options in the Edit menu are described below.

Insert

Figure 12. Edit Menu

Adds a folder, printer, or Download file into your database. You must select an existing database item to create a folder, printer, or file. You can also paste the contents of the paste buffer (the last item that was copied or cut) into the database. The new icon appears one level below the selected database item. If there are items below the selected database item, the new item appears at the end.

Inserting an item involves three steps:

1. Select a database item. (The new icon will appear below the item you select.)

2. Define which type of icon you want to add. Select EditInsertand then select the item you want to add. Or click the (insert new folder),

(insert new printer), or (insert new Download file) icon.

A new icon appears in the database.

3. Define what printer, folder, or file this icon represents.

a. To define a printer, see “Defining Printer Properties” on page 65.

b. To define a folder, double-click New Folder. The Folder Name dialog

box opens. Type the name of the folder and click OK.

c. To define a Download file, see “File Download” on page 89.

Cut

Removes selected folders, printers, or files from the database and places it in the paste buffer.

Copy

Copies selected folders, printers, or files from the database to the paste buffer, leaving the original intact.

NOTE: You can select multiple database items by using the Ctrl or Shift key.

The Menu Bar

Paste

Places the item in the paste buffer on the database tree. To paste, you must select a database item. The pasted item appears on the same level as the selected database item.

NOTE: If you select EditPaste, the pasted item appears on the same level

as the selected database item. However, if you select EditInsert Paste Buffer, the pasted item appears one level below the selected database item.

Delete

Permanently removes a selected folder, printer, or file from the database.

Include/Exclude

Deactivates a selected folder, printer, or file. Inactive database items display a red circle with a slash through it on top of the item’s icon.

You cannot send information to or receive information from excluded database items using the following Applications, Status, and Utilities menu options: Flash File Manager, File Download, Update Status, and Configure Print Servers.

To activate a database item, select the inactive item and then select

EditInclude/Exclude.

The View Menu

Figure 13. View Menu

Collapse Tree

Collapses all folders on the database menu tree. Only the top level menu items display.

Expand Tree

Expands all folders and printers on the database menu tree. All folders, printers, and Download files display.

Chapter 2 The Menu Bar

Style

Angled Lines: Shows the links between database items using angled lines.

Figure 14. Angled Lines

Horizontal Lines: Shows the links between folders using horizontal lines.

Figure 15. Horizontal Lines

No Lines: Shows no lines between database items.

The Menu Bar

Figure 16. No Lines

Chapter 2 The Menu Bar

Toolbar

Allows you to select which buttons display on the toolbar.

Figure 17. Customize Toolbar

The Menu Bar

The Applications Menu

Figure 18. Applications Menu

For an explanation of the Applications menu options, find the menu option in Table 1 and go to the corresponding page.

Table 1. Applications Menu Options

Menu Option Page

Configuration Editor page 75

Flash File Manager page 85

File Download page 89

Operator Panel page 101

Information Capture page 107

Data Validation page 109

ODV Quality Wizard page 111

Speed Keys page 112

Job Capture page 113

Chapter 2 The Menu Bar

The Status Menu

Discover Printers

To search for printers on a network, select StatusDiscover Printers, or click the Discover Printers button at the far right of the toolbar. The results of the search display in the database pane.

Discover Printers searches for printers on a network based on the settings specified in the Discovery tab of the Status Monitoring Properties dialog box. The next section explains how to configure your search.

Figure 19. Status Menu

The Menu Bar

Properties

Select StatusProperties to open the Status Monitoring Properties dialog box. The dialog box contains three tabs: Discovery, Polling, and Alert Delivery.

NOTE: To enable printer discovery, check the Enable Printer Discovery

check box.

Discovery Tab

You can discover printers on a network in three ways:

1. Print Server Discovery: This option allows you to discover all PrintNet

NOTE: To discover unconfigured NICs, you must enter the Gateway Address

Figure 20. Status Monitoring Properties:

Discovery Tab – Print Server Discovery Sub-Tab

printers on a subnet. To enable the option, check the Enable Print Server Discovery check box in the Status Monitoring Properties dialog box (see Figure 20), then click Apply or OK.

Response Wait (Seconds): To specify the time delay (in seconds) the remote management software waits for a printer response. By default, the value is set at 5 seconds.

Broadcast IP, Subnet Mask, and Return Gateway: These settings must match your network configuration. See your system administrator.

and Subnet Mask in the Return Gateway field.

Chapter 2 The Menu Bar

Figure 21. Print Server Discovery in Progress

If Enable Print Server Discovery is enabled, a progress indicator displays while the remote management software discovers printers. See Figure 21.

The Menu Bar

Figure 22. Status Monitoring Properties:

Discovery Tab – Polled Discovery Sub-Tab

2. Polled Discovery: This option allows you to select a range of IP addresses to poll. To enable the option, click the Polled Discovery tab and check the Enable Polled Discovery check box, then click Add (see Figure 22). In the First IP Address field, enter the first IP address of your desired range. In the Last IP Address field, enter the last IP address. Click Apply or OK. The remote management software polls the printers within your specified range and displays the results in the database pane.

If Polled Discovery is enabled, a progress indicator displays while the remote management software discovers printers. See Figure 23.

Figure 23. Polled Discovery in Progress

Chapter 2 The Menu Bar

Figure 24. Status Monitoring Properties:

Discovery Tab – Known Printers Discovery Sub-Tab

3. Known Printers Discovery: This option logs previously discovered printer IP addresses. From this log, you can select and delete previously polled discoveries to create a new polling list to target your printer search. To enable the option, click the Known Printers Discovery tab and check the Enable Known Printers Discovery check box (see Figure 24). From the polled list of IP addresses, refine your search by keeping or deleting found IP addresses. Click Apply or OK to start a new poll based on your specification.

NOTE: You cannot manually add an IP address to this list. If you delete an IP

address, it is lost until it is rediscovered.

If Known Printers Discovery is enabled, a progress indicator displays while the remote management software discovers printers. See Figure 25.

Figure 25. Known Printers Discovery in Progress

Polling Tab

The Menu Bar

Figure 26. Status Monitoring Properties: Polling Tab

The Polling option allows you to control the way the remote management software polls printers on the network. For instance, you can create a timed interval for the remote management software to poll every 30 seconds or every two minutes. You can also specify a range of IP addresses.

To enable the option, check the Enable Status Monitoring check box in the Polling tab (see Figure 26). The SNMP Pacing (MS) value places a delay between each SNMP request. This feature minimizes the network load. By default, the value is set at 100 milliseconds (.1 second).

NOTE: If Discovery is enabled, then a discovery also occurs, based upon the

settings in the Discovery tab (see “Discovery Tab” on page 31).

Now you can set parameters to a new task. The parameters include:

Printer/Folder: To select which printer or folder you want the remote management software to poll. Click the field to select options from a dropdown menu.

First IP: To set the beginning IP address in a polling range. Use this option if you select Range: as the Printer/Folder option.

Last IP: To set the last IP address in a polling range. Use this option if you select Range: as the Printer/Folder option.

Chapter 2 The Menu Bar

Enable: To select whether or not you want to enable polling of a specific task.

If you want the remote management software to poll the printers according to the specifications of your first task, select true. Otherwise, select false.

Initial Delay (S): To specify the time delay from when the remote management software starts to when the remote management software polls printers. The time delay is calculated in seconds.

Polled Interval (S): To poll printers automatically with timed intervals calculated in seconds. Use this option to periodically poll for new printers every few seconds.

Response Wait (MS): To specify the time delay the remote management software waits between SNMP responses. By default, the value is set at 300 milliseconds (.3 seconds).

NOTE: If your network is overloaded and the responses are slow, you may

not receive a response with the default setting. In this case, increase your Response Wait (MS) value.

NOTE: If you enter a low value for slow networks, you may receive no

response. In this case, increase the Response Wait (MS) value.

Alert Delivery Tab

The Menu Bar

Figure 27. Status Monitoring Properties:

Alert Delivery Tab – Alert Log Sub-Tab

Select StatusProperties to open the Status Monitoring Properties dialog box. Click the Alert Delivery tab. Check the Enable Notification check box to enable the option. The Alert Delivery properties allow you to customize the way the remote management software notifies you of potential printer errors. Descriptions of the three alert types follows:

1. Alert Log: Allows the remote management software to log alerts to a file located in the remote management software installation directory. To log alerts, check the Enable Log File check box, then click Add (see Figure 27). A task item adds to the log list. In the task item, specify the following as applicable, then click Apply or OK.

Log File: To name the log file. The default file name is alerts.log.

Size: To set the maximum file size, in bytes. The default (and

minimum required) size is 1000 bytes.

Device: To choose a device item you want the remote management software to monitor, such as a folder, specific printer, or a range of IP addresses.

First: To set the beginning IP address in a polling range. Use this option if you select Range: as the Device option.

Last: To set the last IP address in a polling range. Use this option if you select Range: as the Device option.

Chapter 2 The Menu Bar

NOTE: In the remaining alert option fields, select enable or disable as

desired.

Offline, Warning, Media Input, Media Output, Media Path, Marker, Cutter, Barcode, RFID, Scanner, Label, Intervention Needed, Consumables, and Power Cart: For a description of the alert groups

and printer events, refer to “Alert Groups” in the SNMP Configuration section of chapter three in the Network Interface Card User’s Manual. All options are enabled by default.

To set up alert groups on the NIC, see “Configure Print Servers” on page 56.

Comment: Enter comments as needed.

2. Email Alerts: The remote management software sends you an alert e-mail if a printer error occurs. To set up Email Alerts, check the Enable

Email check box. Enter information in the following fields:

Outgoing Mail (SMTP) Server: See your system administrator.

Email Subject: Enter the subject of e-mail.

Email Sender: Enter your e-mail address.

SMTP Email Server Port: See your system administrator.

Figure 28. Status Monitoring Properties:

Alert Delivery Tab – Email Alerts Sub-Tab

The Menu Bar

Next, click Add to define a new task (see Figure 28). In the new task item, specify the following information, then click Apply or OK.

Email Address: Enter the e-mail address where you want the remote management software to send the alert messages.

Device: To choose a device item you want the remote management software to monitor, such as a folder, specific printer, or a range of IP addresses.

First: To set the beginning IP address in a polling range. Use this option if you select Range: as the Device option.

Last: To set the last IP address in a polling range. Use this option if you select Range: as the Device option.

NOTE: In the remaining alert option fields, select enable or disable as

desired.

Offline, Warning, Media Input, Media Output, Media Path, Marker, Cutter, Barcode, RFID, Scanner, Label, Intervention Needed, Consumables, and Power Cart: For a description of the alert groups

and printer events, refer to “Alert Groups” in the SNMP Configuration section of chapter three in the Network Interface Card User’s Manual. All options are enabled by default.

Comment: Enter comments as needed.

Figure 29. Status Monitoring Properties:

Alert Delivery Tab – Syslog Posting Sub-Tab

Chapter 2 The Menu Bar

3. Syslog Posting: Used in a UNIX operating system, it allows the remote management software to log alerts to a file located in the remote management software installation directory. To log alerts, check the Enable Syslog check box, then click Add (see Figure 29). A task item adds to the log list. In the task item, specify the following as applicable, then click Apply or OK.

Machine Address: The UNIX IP Address.

Port: See your system administrator.

Device: To choose a device item that you want the remote

management software to monitor, such as a folder, specific printer, or a range of IP addresses.

First: To set the beginning IP address in a polling range. Use this option if you select Range: as the Device option.

Last: To set the last IP address in a polling range. Use this option if you select Range: as the Device option.

NOTE: In the remaining alert option fields, select enable or disable as

desired.

Offline, Warning, Media Input, Media Output, Media Path, Marker, Cutter, Barcode, RFID, Scanner, Label, Intervention Needed, Consumables, and Power Cart: For a description of the alert groups

and printer events, refer to “Alert Groups” in the SNMP Configuration section of chapter three in the Network Interface Card User’s Manual. All options are enabled by default.

Comment: Enter comments as needed.

The Menu Bar

Update Status

Update Status shows the condition of the printer at the time the status is checked. To update the status of a printer, select StatusUpdate Status, or click the (green flag) button at the right of the toolbar.

Figure 30 shows a printer with a wireless NIC that uses two ports. The (signal strength) icon represents the wireless port, while the (ethernet port) icon represents the ethernet port.

Figure 30. Update Status

When the printer status updates, the (printer) icon may change color:

• Green indicates the printer is functioning properly and can print

• Yellow indicates a warning, but the printer can print

• Red indicates the printer is not functioning properly and cannot print

• Grey indicates that the printer is not recognized

The message to the right of the printer description is identical to the message on the operator panel.

If you enable status polling, the printer status updates automatically.

The (ribbon supply) icon indicates the amount of ribbon available on the printer.

• Green indicates a full or nearly full ribbon supply

• Yellow indicates a moderate ribbon supply

• Red indicates a small or no ribbon supply

• Grey indicates that the ribbon supply feature is not supported on the

printer

NOTE: The following three icons appear only if the features are installed.

The (signal strength) icon indicates the strength of the radio signal.

• Green with three or four bars indicates a strong signal

• Yellow with two bars indicates a moderate signal

• Red with one bar indicates a weak or non-existent signal

The (ethernet port) icon always remains blue, since it represents an ethernet connection.

The (battery power) icon indicates the percentage of available battery power.

• Green indicates the battery has 61% to 100% available power

• Yellow indicates the battery has 20% to 60% available power

• Red indicates the battery has less than 20% available power

Chapter 2 The Menu Bar

Place the pointer over the , , or icon to obtain status information about the feature. See Figure 31, Figure 32, and Figure 33.

NOTE: No information displays if you place the pointer over the icon.

Figure 31. The Ribbon Supply Icon

Figure 32. The Signal Strength Icon

Figure 33. The Battery Power Icon

The Utilities Menu

Reboot Printer

The Menu Bar

Figure 34. Utilities Menu

Reboots the selected printer.

Set Printer Password

The remote management software does not allow passwords to change unless the Supervisor password matches the password in the Printer Properties. See “Security Tab” on page 67.

NOTE: If a password exists but is unknown, you must clear it first.

See “Set Password” on page 10.

To set the printer password in the database:

1. Double-click the printer name. The Printer Properties dialog box opens.

2. Click the Security tab.

3. Type the User and Supervisor passwords.

4. Check the Supervisor Mode check box.

5. Click OK.

Chapter 2 The Menu Bar

To change the printer password:

1. Click the printer name to select it.

2. Select UtilitiesSet Printer Password. The Change Password dialog box opens.

3. Type the new password.

4. For a new Supervisor password, check the Supervisor Password check box. For a new User password, leave this box unchecked.

Figure 35. Change Password Dialog Box

5. Click Set.

6. If you entered a new Supervisor password, double-click the printer name. The Printer Properties dialog box opens.

7. Click the Security tab.

8. Type the same password you entered in step 3 in the Supervisor Password field.

9. Click OK.

The Menu Bar

Set Wireless Properties

NOTE: For a more thorough description of these settings, refer to the

Network Interface Card User’s Manual.

To set wireless properties, select a wireless printer from the printer database then select UtilitiesSet Wireless Properties.

The Wireless Properties dialog box contains four tabs: General, WEP Encryption, Kerberos, and LEAP.

Figure 36. Wireless Properties: General Tab

General Tab

You must click Read to obtain the printer’s settings before you can modify them.

NOTE: If the NIC has a password assigned to the user guest, then a Telnet

Guest Password is required. See “Security Tab” on page 67.

SSID (Service Set Identifier): A 1 to 32 case sensitive character string that identifies the SS network that the printer with a wireless NIC is a part of.

Network Mode: Determines if the client communicates using an access point (Infrastructure) or other clients peer to peer (Ad Hoc).

Antenna Diversity: The NIC supports a single (Primary and Auxiliary) and dual (Diverse) antenna mode.

Power Saver Mode: Determines if the NIC will go into a power saving mode (Modes 1 through 5) or stay powered up (CAM: Continuous Access Mode).

Authentication: Determines the authentication scheme: Open, Shared, Kerberos, or LEAP.

Open system authentication allows all devices that have the authentication algorithm number for open system to authenticate.

Chapter 2 The Menu Bar

Shared key authentication involves a four step process using secure or encrypted text by means of WEP.

LEAP is to enable LEAP operation.

Kerberos is to enable Kerberos operation.

Sub-Channel: Determines the channel for the radio frequency card: 1 through 15 and Default.

Transmit Power: Determines the wattage of the transmission power: Max (100 mW - Default), 50% (30 mW), 25% (15 mW), 10% (5 mW), and 1% (1 mW).

Transmission Rate: Currently unavailable. Determines the rate of data transmission from the radio frequency card to the access point: 1 MHz, 2MHz, 5 MHz, 11 MHz, and Automatic.

Preamble Length: Determines the size of the packet header generated by the access point: Long, Short, or Default (set by the access point).

International Roaming: Check this check box to enable roaming outside the home country.

IMPORTANT

When you are finished, click Send to transmit the values to the printer.

NOTE: If the NIC has a password assigned to the user root, then a Telnet

Root Password is required. See “Security Tab” on page 67.

If you are not going to modify settings on any other tabs, you must update the printer for the settings to take effect. Click Update to update the printer.

Make sure the settings match those configured in the Access Point.

WEP Encryption Tab

The Menu Bar

Figure 37. Wireless Properties: WEP Encryption Tab

You must click Read to obtain the printer’s settings before you can modify them.

NOTE: If the NIC has a password assigned to the user guest, then a Telnet

Guest Password is required. See “Security Tab” on page 67.

Select which key you want to use for Wireless Equivalency Privacy (WEP) encryption. Use the correct number and type of digits for your preferred encryption strength (40 or 128 bit), then select ASCII or Hex.

Click Disable to disable WEP encryption for the selected printer.

Click Clear to clear all keys displayed on the WEP Encryption tab simultaneously. (The keys stored in the NIC are not affected.)

When you are finished, click Send to transmit the values to the printer. You can transmit up to four keys at once, but only the selected key will become the active key in the printer.

NOTE: If the NIC has a password assigned to the user root, then a Telnet

Root Password is required. See “Security Tab” on page 67.

NOTE: If the values are not in the selected format, or if the exact number of

characters required is not entered, an error message will appear. Correct the problem, then click Send again.

If you are not going to modify settings on any other tabs, you must update the printer for the settings to take effect. Click Update to update the printer.

IMPORTANT

Make sure the settings match those configured in the Access Point.

Chapter 2 The Menu Bar

Kerberos Tab

The Kerberos tab contains four sub-tabs: Print Server, KDC, Set Password, and Credentials.

Figure 38. Wireless Properties:

Kerberos Tab – Print Server Sub-Tab

Print Server Sub-Tab

You must click Read to obtain the printer’s settings before you can modify them.

NOTE: If the NIC has a password assigned to the user guest, then a Telnet

Guest Password is required. See “Security Tab” on page 67.

Status: Displays Authenticated or Not Authenticated once an attempt to send Kerberos information has been sent.

Activate Kerberos: Check this check box to have the printer use Kerberos when the printer is using a wireless connection.

Renewable Lifetime/Units: The maximum allowable renewable lifetime in seconds, hours, or days. The range is 300 seconds to 3 days, or 0 (i.e., no limit). The default is 0.

Print Server Name: The name of the print server.

When you are finished, click Send to transmit the values to the printer.

NOTE: If the NIC has a password assigned to the user root, then a Telnet

Root Password is required. See “Security Tab” on page 67.

If you are not going to modify settings on any other tabs, you must update the printer for the settings to take effect. Click Update to update the printer.

IMPORTANT

Make sure the settings match those configured in the Access Point.

The Menu Bar

Figure 39. Wireless Properties:

Kerberos Tab – KDC Sub-Tab

KDC Sub-Tab

You must click Read to obtain the printer’s settings before you can modify them.

NOTE: If the NIC has a password assigned to the user guest, then a Telnet

Guest Password is required. See “Security Tab” on page 67.

KDC Port: The TCP/UDP port number used by the KDC. The default is 88.

KDC Name: The name of the KDC which the Access Point is registered. The

default is krbtgt.

KDC Realm: The realm of the KDC which the Access Point is registered. The default is LOCALREALM.

Clock Skew/Units: The maximum allowable time difference between the Print Server clock and the KDC clock, in seconds, hours, or days. The default is 300 seconds.

Ticket Lifetime/Units: The maximum allowable ticket lifetime in seconds, hours, or days. The range is 300 seconds to 3 days. The default is 10 hours.

When you are finished, click Send to transmit the values to the printer.

NOTE: If the NIC has a password assigned to the user root, then a Telnet

Root Password is required. See “Security Tab” on page 67.

If you are not going to modify settings on any other tabs, you must update the printer for the settings to take effect. Click Update to update the printer.

IMPORTANT

Make sure the settings match those configured in the Access Point.

Chapter 2 The Menu Bar

IMPORTANT

Figure 40. Wireless Properties:

Kerberos Tab – Set Password Sub-Tab

Set Password Sub-Tab

You must click Read to obtain the printer’s settings before you can modify them.

NOTE: If the NIC has a password assigned to the user guest, then a Telnet

Guest Password is required. See “Security Tab” on page 67.

New Password/Confirm Password: Use these fields to set the Kerberos password. Click Confirm to confirm that both the passwords match.

When you are finished, click Send to transmit the value to the printer.

NOTE: If the NIC has a password assigned to the user root, then a Telnet

Root Password is required. See “Security Tab” on page 67.

If you are not going to modify settings on any other tabs, you must update the printer for the settings to take effect. Click Update to update the printer.

Make sure the settings match those configured in the Access Point.

The Menu Bar

Figure 41. Wireless Properties:

Kerberos Tab – Credentials Sub-Tab

Credentials Sub-Tab

This tab displays the Service Principle, the date and time the settings are valid, and the date and time the settings expire.

Chapter 2 The Menu Bar

IMPORTANT

Figure 42. Wireless Properties: LEAP Tab

LEAP Tab

To use LEAP, you must set Authentication to LEAP in the General tab (page 45).

This tab displays the information necessary for the Cisco Extensible Authentication Protocol) wireless security scheme. The Cisco LEAP allows for a WEP key timeout that forces re-authentication, resulting in the derivation of a new WEP key for the session.

Enter the User Name, Password, and Confirm Password corresponding to the RADIUS (Remote Authentication Dial-In User Service) server, then click Confirm to confirm the Password.

To enable LEAP in the NIC, select the General tab. Make sure LEAP is selected in the Authentication drop down menu. Click Send to transmit the LEAP settings and the wireless properties defined in the General tab.

LEAP (Lightweight

SNMP Browser

The Menu Bar

Figure 43. SNMP Browser

The SNMP Browser enables you to view attribute values in the Printer MIB managed by the NIC. You can retrieve an attribute value of a specific MIB Object ID (OID), or you can walk or traverse the MIB.

Three inputs are required before you can use the SNMP Browser:

1. IP: defines the IP address of the target printer.

2. OID: defines either the specific MIB object ID you want to view, or the starting location for the MIB walk.

3. community: defines the access community defined in the NIC. The default is public.

The Get button retrieves the attribute and attribute value for the specific OID entered. If the OID entered is invalid, you will receive the Error: SNMP error message.

The Walk button traverses the MIB starting with the OID entered. The display is in the format: OID=Attribute_Value.

The Clear button clears the current display.

The File menu allows you to open a previously saved SNMP Browser session, save the current session to file, or send the current session to a printer.

Chapter 2 The Menu Bar

Assign IP Address

Figure 44. Assign IP Address

IMPORTANT

Allows you to assign IP addresses remotely to NICs that have not been previously configured, or to reconfigure the NIC settings. See Figure 44.

This utility requires expert network knowledge. If you assign incorrect network parameters to the printer, then other devices on the network may operate improperly, possibly causing the whole network to be unusable.

The Assign IP Address utility has five fields:

• Broadcast Address: To enter a subnet broadcast number or a direct IP address to find the printer.

• Hardware Address: To enter the Machine Access Code (MAC) on the NIC.

• New IP Address: To assign the printer its new IP address. Make sure this address is correct and do not enter an already existing IP address.

• New Mask: To enter the new mask address, if necessary. If you need the same mask, type the mask number.

• New Gateway: To enter the gateway number the new printer uses.

Once you click Assign, the NIC settings change immediately.

NOTE: To view the new settings on the operator panel, reset the NIC (refer to

the Network Interface Card User’s Manual) or reboot the printer: set the power switch to O (Off), wait 15 seconds, then set the power switch to I (On).

The Menu Bar

Lock/Unlock Menus

Figure 45. Lock/Unlock Menus Dialog Box

The Lock/Unlock Menus dialog box allows you to lock or unlock menus on a selected printer.

When you lock menus on a printer, the menu tree is disabled in the operator panel (physical and virtual). Any key that affects the menu tree such as +, –,

↑, ↓,

↵, UP, DOWN, NEXT, and PREV will not function. Also, any key that

goes to a menu, e.g., the JOB SELECT or TEST PRINT key, will not function.

NOTE: When some of the above listed keys are used in combination with

another to perform functions not related to the menu, they are not disabled.

Other keys not disabled are those that perform a function, e.g., PAUSE, FEED, ONLINE, PAPER ADVANCE, VIEW, SET TOF, PRT CONFIG, and PAGE EJECT.

Chapter 2 The Menu Bar

Configure Print Servers

To access the Configure Print Servers application, select one or several printers from the printer database then select UtilitiesConfigure Print Servers or click the Configure Print Servers button. The Configure Print Servers window appears (see Figure 46).

The Configure Print Servers application allows you to set the trap port according to the SNMP Trap Server setting (see page 23).

Figure 46. Configure Print Servers Window

The Configure Print Servers application also allows you to select or deselect alert groups. To deselect an alert group, uncheck the check box(es) of the corresponding option(s). (By default all check boxes are checked.) The alert group options include:

• Warning

• Offline

• Media Input

• Media Output

• Media Path

Click Start to configure the print servers.

NOTE: Check the Automatic check box to have the remote management

software connect directly with the printer.

Uncheck the check box to have the remote management software make a Telnet connection with the printer. Enter root in the Login field and the password for the user root in the Password field.

When your printer encounters a problem that falls within the parameters of the selected alert options, the corresponding alert message appears. Refer to the Alert Groups Table in chapter three of the Network Interface Card User’s Manual for descriptions of the alert message options.

NOTE: To check the print servers configuration, go to the NIC web page as

discussed in chapter three of the Network Interface Card User’s Manual.

• Marker

• Cutter

• Barcode

• RFID

• Scanner

• Intervention

• Consumable

• Label

• Power Cart

The Menu Bar

Configure Wireless Printers

Selecting individual printers and modifying wireless parameters is time consuming, especially when several printers need to be configured with the same property values.

To simplify this, the remote management software provides a batch mode operation. This involves creating and modifying a wireless.xml file (which contains the batch mode information), then sending this file to all the specified wireless printers.

Create the wireless.xml File

1. Make sure the printers you want to receive the batch processing are in the printer database, and that their status has been updated. See “Update Status” on page 41.

2. To be certain that the remote management software knows the printers’ current settings, make sure the printers have been read. See “Set Wireless Properties” on page 45.

3. Select the wireless printers to be configured (or a folder of printers), then select UtilitiesConfigure Wireless Printers.

NOTE: If you are prompted to overwrite an existing wireless.xml file, click

Yes, since you will be configuring a new set of printers.

A dialog box opens with the selected printers displayed. See Figure 47.

Figure 47. Sample Wireless Properties

Chapter 2 The Menu Bar

The wireless.xml file has been created.

NOTE: If your printer selection includes a printer with a wireless NIC that

uses both the wireless and ethernet ports, the generated wireless.xml file will list only the ethernet port as the interface for sending wireless properties.

4. Click Cancel.

Modify the wireless.xml File

Locate and open the wireless.xml file, which is located in the remote management software installation directory. See Figure 48.

To modify this file, open it using a text editor. The following values can be set for the attributes (the default item is listed first).

NOTE: The following information is automatically inserted near the beginning

of the wireless.xml file (as comments).

Printer

enabled: false, true (false causes the remote management software to skip

the printer update)

name: A Printer (the name of the printer in the printer database)

ipAddress: 0.0.0.0 (IP address of the printer)

iFNum: 2 (this setting must always be 2)

Figure 48. The wireless.xml File

The Menu Bar

TelnetRootPassword

password: <null> (NIC password)

NOTE: <null> indicates that there is nothing in the allotted space.

WirelessProperties

essid: 101 (1 to 32 character string)

networkMode: infrastructure, adhoc, pseudo

powerSaverMode: CAM, 1 to 5 (CAM is Continuous Access Mode)

antennaDiversity: diverse, primary, auxiliary

transmissionRate: auto, 1, 2, 5, 11

subChannel: default, 1 to 15

preambleLength: default, long, short

transmitPower: 100 (figure is in percent, range is 1 to 100)

internationalRoaming: false, true

IMPORTANT

All the information in the wireless.xml file is sent as clear text during batch mode operation. For security, send the following information to a wireless printer using the ethernet port.

WEP

enabled: false, true (false causes the remote management software to ignore

the rest of the WEP section)

selectedKey: 0, 1 to 4 (0 disables WEP encryption)

Key1-Key4:

value: <null>

For 40 bit encryption (ASCII) use 5 characters For 128 bit encryption (ASCII) use 13 characters For 40 bit encryption (Hex) use 10 characters For 128 bit encryption (Hex) use 26 characters

type: Hex, ASCII

Kerberos

enabled: false, true (false causes the remote management software to ignore

the rest of the Kerberos section)

activate: false, true (true causes the printer to use Kerberos when the printer is using a wireless connection)

clockSkew: 300 (range is 60 seconds to 15 minutes)

clockSkewUnit: seconds, minutes

ticketLifetime: 43200 (range is 300 seconds to 3 days)

ticketUnit: seconds, minutes, hours, days

Chapter 2 The Menu Bar

renewableLifetime: 0 (range is 300 seconds to 7 days; 0 means there is no

renew limit and the remote management software ignores the renewableUnit value)

renewableUnit: seconds, minutes, hours, days

printServerName: <null> (maximum of 63 printable characters; in the

Windows environment, the user name defined in the Windows server must be changed accordingly)

IMPORTANT

The KDC settings must match those configured in the Access Point.

portKDC: <null> (range is 0 to 65535)

nameKDC: <null> (maximum of 127 printable characters)

realmKDC: <null> (maximum of 127 printable characters)

password: <null> (maximum of 40 printable characters, excluding

the " character)

When the values are correct, save the file as wireless.xml and place it in the remote management software installation directory.

For security, limit access to the wireless.xml file, since it contains WEP keys and Kerberos passwords.

Send the wireless.xml File to the Printers

1. Select UtilitiesConfigure Wireless Properties.

When you are prompted to overwrite an existing wireless.xml file, click “No,” since you have just created and modified it.

2. Click Start.

The Start button will turn red and change to Stop. The remote management software verifies the wireless properties and any errors discovered will display.

IMPORTANT

If all data in the wireless.xml file are valid, they will be sent to all printers specified in the file. Click Stop to abort the setting of the wireless properties while in batch mode operation.

Aborting the batch mode operation will leave the printers’ wireless properties in a mixed state, some new settings and some old settings. Abort only if you want to make a value correction in the wireless.xml file. Save the corrected file and start the batch mode operation again.

The Menu Bar

Figure 49. Wireless Properties Successfully Sent

When the data have been successfully sent, the Wireless Properties dialog box will update. See Figure 49.

The Help Menu

Figure 50. Help Menu

User’s Manual Location

Displays the remote management software User’s Manual Location dialog box. This dialog box tells you where to find the user’s manual PDF file.

About

Displays the remote management software About dialog box. The About dialog box shows the program’s version information and part number, and the Java version number.

Chapter 2 The Toolbar

The Toolbar

The remote management software toolbar contains buttons that perform functions. See below for a description of each button. Refer to the specified page for a more detailed description.

You can select which buttons display on the toolbar. See page 28.

Button Description

Open: Opens a different printer database.

Save: Saves the current printer database.

Folder: Inserts a new folder into the printer database

(page 24).

Printer: Inserts a new printer into the database (page 24).

Download File: Inserts a new Download file into the database (page 24).

Edit: Defines the properties of the selected item (page 65).

Include/Exclude: Deactivates a selected folder, printer, or file (page 25).

Cut: Removes a selected folder, printer, or file from the database and places it in the paste buffer (page 24).

Copy: Copies a selected folder, printer, or file to the paste buffer (page 24).

Paste After: Pastes the item in the paste buffer after the selected item (page 25).

Paste Into: Pastes the item in the paste buffer into the selected item (page 25).

Delete: Removes the selected item (page 25).

Operator Panel: Virtual operator panel that allows you

to make selections via the remote management software as if you are using the physical operator panel (page 101).

Information Capture: Allows the remote management software to capture information sent between the computer and the printer (page 107).

Configuration Editor: Allows you to edit the data sent from the computer to the printer before the printer receives it (page 75).

Button Description

File Download: Allows you to download a configuration,

firmware, or flash file to the printer (page 89).

Data Validation: Opens the Data Validation window (page 109).

ODV Quality Wizard: Opens the ODV Quality Wizard window (page 111).

Configure Print Servers: Opens the Configure Print Servers window (page 56).

Speed Keys: Opens the Speed Keys window (page 112).

Flash File Manager: Opens the Flash File Manager window (page 85).

Update Status: Marks a printer or printers for status updates (page 41).

The Toolbar

Discover Printers: Searches for new printers (page 30).

Job Capture: Opens the Job Capture window

(page 113).

Help: Opens the Help window (page 61).

Chapter 2 Managing the Database

Managing the Database

To organize your databases easily and effectively, use the Edit option on the printer database menu bar. You can add, delete, and assign printers, configuration files, and download files to your database tree. You can also organize them using folders. All Edit menu functions have buttons on the toolbar (see page 62).

Database Items

Folder: Use folders to group the elements of your database.

Printer: See “Defining Printer Properties” on page 65.

Download file: A flash file or a configuration file (created in the

Configuration Editor which is described on page 75) stored on your host computer.

A flash file contains information (e.g., the printer’s firmware file or a font file) that you can download to the flash SIMM memory of a printer or group of printers.

A configuration file contains user-defined printer configurations that you can download to your printer using either the printer database or the Configuration Editor.

For information about Download files, see “File Download” on page 89.

Defining Printer Properties

Managing the Database

Figure 51. Defining Printer Properties

Before you can use any of the remote management software applications, you must define the printer’s properties. You must identify the printer and configure how the printer communicates with the remote management software. To define a printer, double-click the printer’s name or click the (edit database entry) button. The first time you run the remote management software, double-click New_Printer (A template). The Printer Properties dialog box opens. See Figure 51.

The Printer Properties dialog box contains four tabs: Identification, Security, Connections, and Information, described in the next sections.

Chapter 2 Managing the Database

Identification Tab

Figure 52. Printer Properties: Identification Tab

Name (Unique)/Printer Description: Assigns a name to your printer to

identify it in the printer database. You can also assign a printer description, which appears in parentheses to the right of the printer name in the database.

When you assign a printer name and description, use only printable characters. Spaces may be used to separate words.

Security Tab

Managing the Database

Figure 53. Printer Properties: Security Tab

User/Supervisor Password: Enter the printer’s password, if appropriate.

The password feature restricts access to certain functions of the remote management software. In User mode, the remote management software does not allow the following functions: downloading files, configurations, or configuration names to the printer; clearing the error log; and setting passwords. Supervisor mode allows unrestricted access to all functions of the remote management software.

User and Supervisor passwords are only recognized up to 9 characters, and are displayed as *****, one * for each character typed. Use only printable characters for passwords. Spaces may be used to separate words. To set up a password, see page 43.

Telnet Guest Password: The remote management software uses Telnet to poll the status of older printers. If your printer reports a Telnet error (see Figure 54), enter the password for the user guest. See your system administrator.

Figure 54. Telnet Guest Password Error: Polling the Printer Status

Chapter 2 Managing the Database

Figure 55. Telnet Guest Password Error: Reading Wireless Settings

The remote management software also uses Telnet to read wireless printer settings. If the remote management software reports a Telnet error when attempting to read wireless printer settings (see Figure 55), enter the password for the user guest. See your system administrator.

NOTE: After you enter the password for the user guest, you must click OK to

close the Printer Properties dialog box so that the remote management software will recognize the Telnet Guest password.

Managing the Database

Figure 56. Telnet Root Password Error

Telnet Root Password: The remote management software uses Telnet to

update wireless printer settings. If the remote management software reports a Telnet error when attempting to update wireless printer settings (see Figure 56), enter the password for the user root. See your system administrator.

NOTE: After you enter the password for the user root, you must click OK to

close the Printer Properties dialog box so that the remote management software will recognize the Telnet Root password.

Chapter 2 Managing the Database

Connections Tab

Figure 57. Printer Properties:

Connections Tab – Access Method Sub-Tab

The Connections tab contains three sub-tabs: Access Method, Network, and Serial/Modem.

Access Method Sub-Tab

Access Method: Identifies how the remote management software accesses

the printer. Refer to the Network Interface Card User’s Manual to set up the NIC for your printer.

• Ethernet: To connect the host computer to the printer via the NIC.

• Network (TCP): To connect the host computer to the printer via a

network interface.

• Printer Serial Port (Direct): To connect the host computer to the printer directly via the serial port.

• Printer Debug Port (Direct): To connect the host computer to the printer directly via the debug port.

• Printer Serial Port (Modem): To connect the host computer to the printer via a modem and the serial port.

• Printer Debug Port (Modem): To connect the host computer to the printer via a modem and the debug port.

Download Mode: Identifies how the remote management software downloads files and configurations to the printer. Access Method is the only option available.

Printer Timeout on Firmware Download: Specifies the number of minutes the printer waits for data while downloading a file from the host computer. If a

Managing the Database

stall lasts for more than the specified time, the printer times out and the download terminates. If you have a slow connection between the remote management software and the printer, you may need to define a longer Download Timeout period.

The Download Timeout range is between 1 and 60 minutes. The default is 2minutes.

Firmware Download Initial Delay (Sec): Specifies the number of seconds the remote management software waits before sending files to the printer. If the printer is not ready within the specified time, the download will terminate, and the Status and Error Log will report Connection Refused.

If you receive this error message, increase the initial delay time. The default is 60 (seconds).

Network Sub-Tab

Enter the printer’s IP Address and Port Number. (Click Default to reset the Port Number to 3001.) The Time Out option sets the amount of time, in seconds, the remote management software waits for a response from the printer after sending a command. If there is no response in the specified amount of time, an error message appears in the Status and Error Log pane. If you have a slow connection between the remote management software and the printer, you may need to define a longer Time Out period. Define the Time Out between 5 and 300 seconds (the default is 15 seconds).

NOTE: The Network settings must match the settings in the operator panel

Figure 58. Printer Properties: Connections – Network Sub-Tab

menu. See “ETHERNET PARAMS”, “ETHERNET ADDRESS”, or “WIRELESS ADDRESS” in the printer’s User’s Manual to check the IP address. Check the PNE Port Number (or PPM Port Number) in the PRINTER MGMT or Factory menu to check the port number. See “Printer Setup” on page 8.

Chapter 2 Managing the Database

Serial/Modem Sub-Tab

The Serial/Modem tab contains two tabs: Serial Port Parameters and Modem Control.

Serial Port Parameters

Figure 59. Printer Properties: Connections – Serial/Modem Sub-Tab

Serial Port Parameters

Connect Using: The serial port to use for connection. The default is COM1.

The range is COM1 to COM20.

Speed: The baud rate at which data transfers. This setting must match the speed of the printer serial debug port in the PRINTER MGMT or Factory menu. See “Printer Setup” on page 8.

Word Size: The number of data bits per character. Must be set to 8 bits.

Parity: Adds an error checking bit if set to Odd or Even. Since the word size

must be set to 8 for correct operation, parity should normally be set to None.

Stop Bits: Inter-character gap. Can be set to 1 or 2. The normal setting is 1.

Modem Control

Managing the Database

Figure 60. Printer Properties: Connections – Serial/Modem Sub-Tab

Modem Control

Phone Number: Enter the phone number you wish to call.

Dial Method: Choose Tone or Pulse.

Call Back: Enter your phone number, and check Enable if you want to use it

as a call back number.

Chapter 2 Managing the Database

Information Tab

Figure 61. Printer Properties: Information Tab

Contains information about your printer. Refer to the Network Interface Card User’s Manual for more information.

3 Applications and

Configuration Editor

Web A c cess

Figure 62. Configuration Editor Window

To access the Configuration Editor application, select a printer from the printer database and select ApplicationsConfiguration Editor or click the

(configuration editor) button. Select FileUpload From Printer to upload configurations from the printer. The configurations upload from the printer and the active configuration displays in the Configuration Editor window. See Figure 62.

The Configuration Editor supports offline editing, allowing the editing of stored configurations. If you start the Configuration Editor without connecting to a printer, the screen will be blank (indicating no configuration loaded). A configuration will not display until you load a configuration file from a disk or computer.

The Configuration Editor allows you to upload, modify, and download eight user-defined configurations and the factory default configuration (only if modification of the factory configuration has been enabled; see the Note on page 77). You may also save sets of configurations to your local hard drive so that they can be easily downloaded to the printer at any time.

The Configuration Editor does not change the current configuration or the active printer status until the configurations are downloaded to the printer.

Chapter 3 Configuration Editor

Menu Tree

The Configuration Editor displays the printer configurations in a tree format (see Figure 62). The top level of the tree is the OFFLINE menu. From this level, the tree branches into the printer’s submenus. Menu items that have a

or (handle) next to them have further submenus below them. Click the handle to expand or collapse the submenus below. (You may also use the Expand Tree/Collapse Tree options in the View menu, but these options will expand or collapse all submenus.)

The Configuration Editor has three drop-down menus at the bottom. The Displayed Language option allows you to select from five or more different languages to display the configuration information. The Displayed Configuration option lets you choose between the available configurations to display. The Power-Up Configuration allows you to assign which configuration loads whenever the printer turns on.

Creating Configurations

Along with the factory configuration, your printer allows up to 8 user-defined configurations that can be downloaded to your printer’s memory. You may create configurations using the operator panel or by using the Configuration Editor.

To create a configuration using the Configuration Editor:

1. Select EditCopy From:. A list of configurations appears. Undefined

configurations appear gray. Choose one of the configurations.

2. Click Edit. (Notice that the configuration you chose in step 1 now appears

next to the Copy From: menu item.) Move your mouse down to Copy To. A list of configurations appears. Choose the number of the configuration you want to create. This new configuration is created with the settings from the configuration you chose in step 1.

NOTE: If you choose to Copy To a configuration which already exists, that

configuration will be overwritten.

3. You may now edit the configuration settings. See “Changing

Configurations” on page 77.

Configuration Editor

Changing Configurations

Configuration settings in the Configuration Editor can be changed two ways:

• make the changes directly on the menu tree

• use the Menu Editor

NOTE: Normally, the factory default configuration cannot be changed.

However, you can enable modification of the factory configuration. Select EditEnable Factory Edit. It is strongly recommended that you do not modify the factory default configuration. If you choose to modify the factory configuration, you should first upload it from the printer, and then save it. This way, you will have a backup copy of the factory configuration. To disable modification of the factory configuration, select EditDisable Factory Edit.

Making Changes on Menu Tree

1. Using the Displayed Configuration menu at the bottom of the window, click the drop-down arrow to choose the configuration to change.

2. Expand the submenus until the configuration setting you want to change displays.

3. Select the menu item you want to change. A selection box surrounds your choice. See Figure 63.

Figure 63. Selecting a Menu Item

4. Double-click an item to open the Menu Editor (page 78) for that item, or use the < and > keys to toggle through the available options. See Figure 64. (You may change these keys in the printer database window: select FilePreferences, then click the Configuration Editor tab. See page 22.)

Figure 64. Toggling Through The Available Options

Chapter 3 Configuration Editor

Menu Editor

Figure 65. Menu Editor

Double-click any menu item to open the Menu Editor window. Figure 65 shows the screen you see when you double-click the Printer Protocol option. By using the Menu Editor, you may view and adjust the settings of all nine of the printer configurations at once. To change a setting, click the drop-down arrow underneath the corresponding configuration and choose an option. Grayed out configuration names and settings do not exist; you must create the configuration before you can edit it (see page 76).

To hide a menu item in the operator panel, select Hidden under a configuration. Click Hide All to hide this menu item in all configurations. (For more information on hiding, see page 79.)

Select Copy Fact (1-8) to set all configurations to the same value as the factory or user-defined configuration currently selected under the EditCopy From: menu in the Configuration Editor (see page 76).

Click Cancel to exit the Menu Editor without saving your changes.

Click Apply to save your changes without exiting the Menu Editor.

Click OK to save your changes and exit the Menu Editor.

Deleting Configurations

To delete any of the configurations (except the factory configuration), select

EditDeleteand choose the number of the configuration to be deleted.

Naming Configurations

You may name any of the eight user-defined configurations using an alphanumeric string of 1 to 15 characters. Select EditNames to open the Edit Configuration Names window.

Choose the configuration you want to name, then click OK to assign the name change, Cancel to exit this window without saving your changes, or Reset to restore the original configuration numbers.

Hiding/Unhiding Menu Items

Configuration Editor

IMPORTANT

Figure 66. Hiding a Menu Item

The Configuration Editor allows you to hide menus to make the operator panel menus easier to use, or to restrict printer operators from accessing certain printer configuration menu items. If you choose to hide a menu item in the Configuration Editor, the hidden menu item still loads into the printer when the configuration downloads to it. However, the hidden menu item does not appear on the operator panel.

The Configuration Editor displays hidden menus in gray on the menu tree. When a menu item is hidden, all of its sub-menus are hidden as well. In Figure 66, the Printer Protocol menu item is hidden. The Printer Protocol menu item, as well as its sub-menus (P-Series, P-Series XQ, etc.) cannot be changed from the operator panel.

Depending upon the active emulation, active interface, or hardware attached to the printer, some menu items cannot be hidden on the operator panel, even though they may be defined as “hidden” in the remote management software.

You can still change hidden menu items using the Menu Editor.

You can hide or unhide menu items in three ways:

1. In the menu bar, select ViewHide/Unhide Menus. With this menu option, you may hide or unhide individual items, sub-menus or the entire configuration.

2. Using the Menu Editor. See page 78.

3. Using the keyboard. From the menu tree, select a menu item. A selection

box appears around the selected menu item. Press H to hide the menu item or U to unhide the menu item. (To change these keys, select FilePreferences in the printer database window. See page 22.)

Chapter 3 Configuration Editor

Saving Configuration Files

Normally, your printer can save only nine configurations in its memory. You change these configurations through the operator panel. However, using the remote management software, you can store a nearly unlimited number of configurations on your host computer.

Once you have made your changes, you can save your configurations as a .cfg file on your local hard drive. This way, you can open any set of configurations from your host computer and download them into your printer quickly and easily.

To save configurations to your local hard drive, select FileSave As. Be sure to save your configuration as a .cfg file.

Opening Configuration Files

To open a configuration file, select FileOpen. The Configuration Editor loads the settings from the file you choose.

IMPORTANT

These settings do not affect the current configuration or the active printer status until the configurations are downloaded to the printer.

NOTE:

If you load a configuration file that was created with remote management software version 3.03H or earlier, you may need to link the affiliated CST file. In this case, select FileOpen again, and check the Link CST File check box. See Figure 67. Navigate to the affiliated .cst file and double-click it (or single-click it and click the Select button). Save the configuration file, and the CST information will save to the new configuration file. (You will not need to link the CST file in the future.)

NOTE: If you hover the pointer over the Link CST File check box, a screen

The Configuration Editor displays only one configuration file at a time. Be sure to save any changes before opening another configuration file.

tip appears that describes this functionality.

Figure 67. Linking a CST File

Configuration Editor

Downloading Configurations

You may use the Configuration Editor to download into your printer any configurations you have created. Open the configuration file you want to use, then select FileDownload To Printer to send individual configurations, all configurations, or just the configuration names.

Downloading a configuration overwrites the corresponding configuration currently stored in the printer. If you want to save the configurations currently stored in the printer before overwriting them, upload them into the Configuration Editor first, and then save them as a .cfg file on your local hard drive.

NOTE: Be sure to calibrate your thermal printer after you download a

configuration to it. See “Running Auto Calibrate” in the printer’s User’s Manual.

Uploading Configurations

The Configuration Editor can upload configurations from a printer. Select FileUpload From Printer. Once the configurations upload, you can save them to a file. Now you can select another printer from the database and upload its configurations. The remote management software prompts you to save the previously uploaded configuration before the new configuration uploads.

Migration

Over time, menus and functions changed to reflect the new features of the printers. Some printer features have been removed to provide better or more complete printer features. Older saved configurations may have used these removed features or contain settings that no longer exist or have been modified in new printer firmware. This can cause potential problems when downloading new printer firmware while preserving previously saved configurations if the saved settings are not analyzed and adjusted to work with the new firmware. This analysis and adjustment has been summarized into one word: migration.

Transferring Saved Settings

Original Method

To ensure that your settings from the saved configuration are set correctly in the printer: print out the old configurations, download the configurations to the printer, print out the new configurations, and compare the old settings with the new settings.

If you need to make changes: upload the configurations to the Configuration Editor, make changes, and re-download to the printer.

Chapter 3 Configuration Editor

Enhanced Method

Using the migration utility in the Configuration Editor, all these things can be done without having to download the configurations to the printer until you know they are correct. No migrated settings will be downloaded to your printer until you download them. This way you can run the migration, view the results, view the report, and make any necessary changes without affecting your saved configurations or the configurations in the printer.

How To Use The Migration Utility

STEP 1:

Load the configurations settings that need to be migrated into the Configuration Editor before using the migration utility.

Migration Limitations

Only attempt to migrate saved configuration settings from printers of the same model type and the same emulations. An example of a different printer model type is a thermal printer configuration to a line matrix or laser printer.

The printer that you are going to migrate the settings to should be a superset of or contain the same emulations as the saved configurations. For example, migrate saved settings that contain an ANSI emulation on a line matrix printer to another line matrix printer that contains ANSI and PGL. Do not migrate these same saved settings to a line matrix printer that does not contain ANSI. The migration utility does not prevent you from doing this, but the results would be useless and could cause problems if the migrated configurations were downloaded and then loaded on a different printer type.

IMPORTANT

Make sure the printer model type and emulations of the saved configurations match the printer model type and emulations of the printer you want to migrate the settings to before attempting to migrate the saved settings.

Loading Configuration Settings

The configuration settings to migrate can be opened using the Configuration Editor in the following ways:

Loading From a File

Click the (open configuration file) button or select FileOpen. Choose your configuration file and then click OK.

Loading From a Printer

Select a printer in the printer database. Click the (upload configuration) button or select the FileUpload From Printer to upload the settings.

Configuration Editor

STEP 2:

Select a printer and begin the migration of the saved configuration settings.

Select a Printer to Use for Migration

Select a printer in the printer database. The printer you select must have new printer firmware. If it does not, exit the Configuration Editor and download new firmware to the selected printer (see “File Download” on page 89), then select the printer in the printer database.

Start the Migration

Click the (migrate) button or select MigrationRun Migration. Several messages will appear in the bottom left corner of the Configuration Editor that indicate the progress of the migration.

STEP 3:

View the results using the Configuration Editor.

The results will display graphically in the Configuration Editor.

Several different icons will display depending on the migration. Hover the pointer over an icon to display a short description. A icon can represent several types of changes. The migration report details these changes (page 84).

Select MigrationView Results to see the migration results.

This menu has the following submenus:

Original Configurations

All Menus: Displays the original configuration settings with the menus that

were removed from the original configurations.

Removed Menus: Displays only the menus that were removed from the original configurations.

Migrated Configurations

All Menus: Displays the migrated configuration settings including all of the

menus that were modified.

Modified Menus: Displays only the menus that were modified by the migration of the saved settings.

If you select Modified Menus and then select ViewExpand Tree, all of the menus that were affected by the migration will display in a simplified view.

Migration Icon Definitions

was added to another menu.

Indicates a new menu or a new set of menus.

Indicates that the menu previously existed in the saved configurations and

Chapter 3 Configuration Editor

Indicates that the menu previously existed in the saved configurations and was moved to another menu, or removed from the current menu but still exists in the saved configurations.

Indicates that the menu was completely removed.

Indicates that this menu or a submenu has changed. The change can be various things such as range or increment.

Indicates that additional selections have been added to this menu.

Indicates that selections have been removed from this menu.

Indicates that this menu has been replaced with another menu or the menu definition has changed.

STEP 4:

View the results using the Migration Report Viewer.

Select MigrationView Report or double-click the Migration Report icon (located at the top of the migrated configurations display) to open the Migration Report Viewer.

IMPORTANT

The Migration Report Viewer displays a detailed textual report of the information that displays graphically in the Configuration Editor. Use the Migration Report Viewer to view, save, or print the report.

NOTE: It is recommended to use landscape mode when printing the

migration report.

The report contains the following types of messages:

Informational Messages: Menu settings that migrated without problems. They display to inform you that there was a change during the migration.

Warning Messages: Menu settings that attempted to migrate to the new configurations and were changed. Analyze these settings to determine if they are desirable.

Intervention Messages: Menu settings that could not migrate to the new configurations. This could occur when a menu item was completely removed and the user utilized a setting other than the default. In this case the Migration Utility cannot decide what action to take.

You must resolve intervention messages, or the printer may not operate properly.

STEP 5:

Post-migration.

After you review the migrated configuration, save, delete, or download the migrated configuration file to one or more printers using the remote management software.

Flash File Manager

Figure 68. Flash File Manager Window

With the Flash File Manager, you can view a list of the unprotected files loaded in the printer’s flash memory. You can upload the files to the host computer, save them for backup, and download them to another printer. You can also delete the files.

Select ApplicationsFlash File Manager or click the (flash file manager) button. See Figure 68.

The Printer List pane displays a list of printers that are selected in the printer database. If you select one printer, it appears alone in the list. If you select a folder, all active printers in the folder appear.

If you return to the printer database and select another printer or folder, click Refresh to update the Flash File Manager and display the newly selected printer(s).

NOTE: Cloned printers or different folders that link to the same printer do not

display. Only the original printer displays.

Chapter 3 Flash File Manager

Get File Info

Figure 69. Get File Info

Select a printer, and then click Get File Info to see a list of the unprotected files loaded in the printer’s flash memory. Progress displays on the status bar at the bottom of the window. After you retrieve the flash memory information, the files appear in the File List pane. See Figure 69.

When complete, select another printer and click Get File Info to view its flash memory information.

You can only view the flash memory information from one printer at a time, but the Flash File Manager remembers what information has been retrieved. For printers that have not had flash memory information loaded, the message FFS (Flash File System) Info Not Loaded displays. See Figure 69.

NOTE: Although you have retrieved the flash memory information, the files

have not been uploaded. Notice the message “data not loaded”. To upload the files, see “Upload” on page 87.

Upload

Flash File Manager

Figure 70. Uploaded Flash Files

To upload unprotected files, select a printer, and then select the files you want to upload from the File List. Click Upload to upload the unprotected files from the flash memory. Progress displays on the status bar at the bottom of the window.

After the files upload, they appear selected in the File List pane. See Figure 70. Click Save As to save all the files together as one downloadable file. Save the file with a .pff file extension.

Chapter 3 Flash File Manager

IMPORTANT

Figure 71. Selecting Multiple Files

Or, you may use the Shift or Ctrl key to select single or multiple files. See Figure 71. This way, only the selected files will save to the .pff file when you click Save As.

NOTE: You can save only uploaded files to a downloadable file.

Delete And Optimize

You can not undo a flash file deletion.

You can erase files from the printer’s flash memory. Select the files you want to delete from the File List, then click Delete. To download files back to the flash memory, see “File Download” on page 89.

Once you have deleted files, the flash memory is not optimized until you click

Optimize. Optimizing reclaims flash space from deleted flash files.

NOTE: The printer reboots after you Optimize.

To delete and optimize in one step, select the files you want to delete from the File List, then click Delete & Optimize.

File Download

NOTE: The terms download and upload as used here and in the software

The File Download application allows you to download any of the following file types (program files, configuration files, and flash files) to either a single printer or to a group of printers in one step.

To download a file to a single printer, insert a (Download file) icon below the printer (one level lower than the printer). To download a file to a group of printers, insert the Download file icon on the same level as the printers (in the same folder containing the printers). Use the printer database and insert additional Download file icons to download as many files to as many printers as you want.

NOTE: Previous versions of the remote management software required

File Download

indicate the printer’s point of view. Therefore, when you download a file, you are sending information to the printer (the printer downloads). When you upload a file, you are receiving information from the printer (the printer uploads).

different file types to be downloaded to the printer in separate steps, which is why the various file types were identified by or icons. With this version of the software, a distinction between the various file types is not needed, and a icon identifies all file types. Therefore, if you open a printer database that was saved using a previous version of the remote management software, all icons will change to icons.

Define The Download Files

After you insert Download files, you must define them:

1. Double-click New Download File. The Define Download File dialog box opens. See Figure 72.

2. Click Browse. The Open dialog box opens.

3. Navigate to a program (firmware), configuration, or flash file, select it, then click Open.

Figure 72. Define Download File

Chapter 3 File Download

4. Since multiple file types can now be downloaded in one operation, a Test button is provided to allow you to verify if the file type specified is what you intended. Clicking the Test button causes the remote management software to evaluate the specified file and display the file type – this will help you verify that you selected the correct file. Click OK if the file type returned is correct, click Cancel to terminate, or click Browse to select another file.

5. When you are finished, click OK. The database displays the path and name of the program, configuration, or flash file.

Download The Files

After you define Download files in your database, you must download them to your printer for them to affect the active print state.

NOTE: Each emulation used by the printer has its own list of valid flash files it

can use. Refer to the appropriate Programmer’s Reference Manual for details about valid flash files.

To begin the download process, select a printer or a folder containing printers and select ApplicationsFile Download, or click the (file download) icon. The File Download dialog box opens and displays a list of all the printers that you selected in the printer database. See Figure 73.

NOTE: If you later select a different printer or folder in the printer database

and the File Download dialog box is still open, click Update List to update the list of printers.

Figure 73. File Download

File Download

The following are the download options for each printer:

Firmware: Check this box to download the printer firmware (program file).

Restore Config: Check this box to restore the configurations that were in the

printer once the Program File download has been completed.

Restore Flash: Check this box to restore the flash files that were in the printer once the Program File download has been completed.

Config File: Check this box to download a configuration file.

Flash Files: Check this box to download a single flash file or multiple flash

files.

For each printer listed, various combinations of these operations can be executed. Some combinations are mutually exclusive. For example, the remote management software does not allow you to simultaneously preserve the printer’s configurations and download a new configuration file to the same printer (you cannot check both Restore Config and Config File for the same printer). Similarly, you cannot restore configurations or flash files unless you are downloading new program files.

NOTE: You can double-click a field name (e.g., Firmware, Config File, etc.) to

check or uncheck the check boxes for all displayed printers at once.

IMPORTANT

Restoring Configurations and Flash Files

Whenever a printer downloads a program (firmware) file, the configurations and flash memory are erased. You can choose whether or not to restore the configurations and/or flash memory to what was previously loaded. Check or uncheck the Restore Config check box for configurations and/or the Restore Flash check box for flash files. By default, the configurations and flash memory will restore.

If you uncheck Restore Config or Restore Flash, the configurations or flash memory will erase when you initiate a program file download.

NOTE:

If you are downloading a program file and flash files, the Flash Files and Restore Flash check boxes will be checked. The flash files will restore, but they will be overwritten if the new flash files you are downloading have the same name.

If a download fails due to a power interrupt or a severed connection, the configurations and flash files will be lost and will not restore. You can still restore the printer using the recovery file, but only if Restore Config and/or Restore Flash was checked. See “Recovery File” on page 100.

Chapter 3 File Download

Confirm that the correct files will be sent to the appropriate printers. Close the dialog box to cancel the download and start over.

Figure 74. Download in Progress

IMPORTANT

Click Start to begin the download. Once the download is in progress, click Abort or close the dialog box to abort the download. See Figure 74.

Aborting a download may leave the printer in an unstable state.

NOTE: Be sure to calibrate your thermal printer after you download a

configuration to it. See “Running Auto Calibrate” in the printer’s User’s Manual.

You can also download a series of files to several printers at once using folders. Select a folder and select ApplicationsFile Download. All of the appropriate files inside the selected folder download to all of the printers inside that folder.

NOTE: Downloading a configuration file does not immediately update the

printer’s active configuration. You must activate a downloaded configuration using the Load Config. setting in the operator panel. Refer to the printer’s User’s Manual for details.

See page 93 for examples of using the printer database and the File Download application to download files.

Downloading Examples

File Download

Figure 75. Sample Database

In this sample printer database (Figure 75), the printers are organized according to different parts of the building. Each area contains its own printers and Download files.

In the Manufacturing folder, two printers share the same program and configuration Download files, the Area 1 printer has a flash Download file (in this example, a fonts file), and the Area 2 printer has no flash Download file.

In the Administration Office folder, two printers share a program Download file, the Vending Room printer has a configuration and a flash Download file, and the Conference Room printer has no configuration or flash Download file.

The Building B and Building C folders are collapsed.

Chapter 3 File Download

Figure 76. File Download: Conference Room Printer

Example 1

IMPORTANT

In this example, the user selected the Conference Room printer, then selected ApplicationsFile Download or clicked the (file download) button. The File Download dialog box opens. See Figure 76.

The Conference Room printer will download a program (firmware) file, and the configurations and flash memory will restore

If you uncheck Restore Config or Restore Flash, the configurations or flash memory will erase when you initiate a program file download.

Example 2

File Download

Figure 77. File Download: Vending Room Printer

In this example, the user selected the Vending Room printer, then selected ApplicationsFile Download or clicked the (file download) button. The File Download dialog box opens. See Figure 77.

The Vending Room printer will download a program (firmware), configuration, and flash file, and the flash memory will be restored.

Chapter 3 File Download

Figure 78. Update Properties for the Vending Room Printer

To see a summary of the files the printer will download, double-click the printer or select the printer and click Properties. The Update Properties dialog box opens. See Figure 78.

In this example, the Vending Room printer will download the Printer Software B.prg program file, the Vending Configs.cfg configuration file, and the Fonts.pff flash file.

File Download

Figure 79. Configuration Download Settings

Since the printer will download a configuration file, you can click Settings to open the Configuration Download Settings dialog box. See Figure 78.

You can select or deselect specific configurations within the configuration file you want to download. Only the selected configurations will download. You can also select which of the configurations will be set as the Power-Up configuration.

In this example, the printer will download all configurations, and the Power-Up configuration will be set to configuration 4.

Chapter 3 File Download

Example 3

Figure 80. File Download: Manufacturing

In this example, the user selected the Manufacturing folder, then selected ApplicationsFile Download or clicked the (file download) button. The File Download dialog box opens. See Figure 80.

In this example, the Area 1 and Area 2 printers will download the same program (firmware) file and a configuration file, since both files are in the same folder as the two printers (see Figure 75). In addition, the Area 1 printer will download a flash file.

Both printers will have their flash memories restored.

Example 4

File Download

Figure 81. File Download: Building A

IMPORTANT

In this example, the user selected the Building A folder, then selected ApplicationsFile Download or clicked the (file download) button. The File Download dialog box opens. See Figure 81.

In this example (refer to Figure 75):

• The Area 1 and Area 2 printers will download the same program (firmware) and configuration files, and their flash memories will be restored.

• The Area 1 printer will download a flash file.

• The Vending Room and Conference Room printers will download the

same program file.

• The Vending Room printer will download a configuration and a flash file, and its flash memory will be restored.

• The Conference Room printer will not download a flash or configuration file, but its configurations and flash memory will be restored.

Make sure the same printer is not listed more than once in the File Download dialog box.

Chapter 3 File Download

Recovery File

Whenever a printer downloads a program (firmware) file, the configurations and flash memory are erased. You can choose to restore the configurations and/or flash memory, but if during the download the power interrupts or the connection severs, the files will be lost and will not restore.

The remote management software makes a recovery file of the configurations and flash memory before they are erased. The recovery file is located in the remote management software installation directory.

If a download fails, the Status and Error Log will display the location of the recovery file. The file is named after the printer name in the printer database, followed by a .par extension (printer archive).

The .par file is a compressed zip file, and can be opened by any program that can uncompress zip files.

The .par archive contains the configuration file, which is named after the name of the printer in the printer database. The archive also contains the flash files, which are named exactly as they appeared in the flash memory.

Once you uncompress the .par file, you can add the uncompressed files to the printer database and download them using File Download to restore the printer.

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Printronix SL5000E, SL5000r, T5000, T5000E, T5000r Software Manual

Specifications and Main Features

Frequently Asked Questions

User Manual