Printronix SL5000E, SL5000r, T5000, T5000E, T5000r Software Manual

Remote Management Software User’s Manual

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Remote Management Software User’s Manual

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Table of Contents

1 Overview ................................................................ 7

The Remote Management Software .......................................................7

Requirements .......................................................................................... 7

Installing the Software .............................................................................7

Printer Setup ........................................................................................... 8

P7000 Series Line Matrix Printers......................................................8

P5000 Series Line Matrix Printers......................................................8

SL5000r/T5000r Series Thermal Printers........................................... 9

SL5000e/T5000e Series Thermal Printers ......................................... 9

T4000 Series Thermal Printers ........................................................ 10

Laser Printers (L5535, L5520, L1524) .............................................10

Set Password ...................................................................................10

Set Telemetry Path (SL5000/T5000 Series Only) ............................ 11

Check Port Number.......................................................................... 11

Getting Started ...................................................................................... 12

2 Printer Database .................................................. 19

Overview ...............................................................................................19

The Menu Bar........................................................................................20

The File Menu .................................................................................. 20

The Edit Menu .................................................................................. 24

The View Menu ................................................................................ 25

The Applications Menu.....................................................................29

The Status Menu .............................................................................. 30

The Utilities Menu ............................................................................43

The Help Menu.................................................................................61

The Toolbar ...........................................................................................62

Managing the Database ........................................................................ 64

Database Items ................................................................................64

Defining Printer Properties ...............................................................65

3 Applications and Web Access.............................. 75

Configuration Editor...............................................................................75

Menu Tree ........................................................................................ 76

Creating Configurations ................................................................... 76

Changing Configurations..................................................................77

Saving Configuration Files ............................................................... 80

Table of Contents

Opening Configuration Files.............................................................80

Downloading Configurations ............................................................ 81

Uploading Configurations................................................................. 81

Migration ..........................................................................................81

Flash File Manager................................................................................ 85

Get File Info...................................................................................... 86

Upload.............................................................................................. 87

Delete And Optimize ........................................................................ 88

File Download........................................................................................ 89

Define The Download Files .............................................................. 89

Download The Files .........................................................................90

Recovery File ................................................................................. 100

Operator Panel .................................................................................... 101

Primary/Secondary Operator Keys ................................................ 105

Message Display ............................................................................ 106

Status Indicator .............................................................................. 106

Disabled Indicator ..........................................................................106

In Progress Indicator ...................................................................... 106

Information Capture............................................................................. 107

File .................................................................................................108

Configuration Printout .................................................................... 108

Error Log ........................................................................................ 108

Directory......................................................................................... 108

Data Validation ....................................................................................109

ODV Quality Wizard ............................................................................ 111

Speed Keys .........................................................................................112

Job Capture......................................................................................... 113

Job Capture Features ....................................................................114

Web Access ........................................................................................117

The Remote Management Software Web Site URL Address ........ 117

Changing The User Password ....................................................... 118

The Printer List Page .....................................................................119

Changing User Settings, IP Addresses, and

IP Address Ranges ........................................................................ 120

A Contact Information ............................................ 123

Printronix Customer Support Center ................................................... 123

Printronix Supplies Department...........................................................123

Corporate Offices ................................................................................ 124

1 Overview

The Remote Management Software

The remote management software utility allows you to organize all of the

printers in your office remotely in a single database, download software and

printer settings from a host computer with a single mouse click, and use a

virtual operator panel to configure printers in the same room or on the other

side of the world.

Requirements

• a line matrix, thermal, or laser printer manufactured by Printronix®, Inc.

• the printer must be attached to the host system via a 10/100Base-T

network interface card (NIC) or a wireless NIC; if you do not have a NIC, see your dealer for an upgrade

• a host computer running the Windows

UNIX

(such as Linux® or Solaris™) operating system

(95, 98, Me, NT, 2000, or XP) or

• a host computer running a Java™ 2 Platform, Standard Edition (J2SE™) Java Runtime Environment (JRE) that is fully 1.4 compliant or higher

• for Windows, a minimum hardware configuration of a 450MHz Pentium with 128 MB of RAM

To install and edit the database, it is not necessary to have the printers connected. When starting a session with a printer, the printer must be connected and turned on.

Installing the Software

The Windows, Linux, and Solaris versions of the J2SE JRE and the Java-based remote management software are available on CD. Follow the on-screen instructions to first install the J2SE JRE for your platform, then the remote management software.

NOTE: If you have another UNIX operating system, see your system

administrator.

Chapter 1 Printer Setup

Printer Setup

Your printer uses the diagnostic port to communicate with the remote management software. The diagnostic port must be configured to interact with the NIC. Follow the instructions below for your printer model to check the diagnostic port setting.

P7000 Series Line Matrix Printers

1. On the operator panel, press the ON LINE CLEAR key to take the printer offline.

2. Press c and d at the same time to unlock the ENTER key.

3. Press e, f, c, and d at the same time to enter the Factory menu.

4. Press f until PRINTER MGMT displays.

5. Press d until PNE Port displays.

6. Press d again to see the current selection.

7. If you have the internal PCI NIC, press f until Ethernet displays. If you have the external NIC, press f until Adapter displays.

8. Press ENTER to select it.

9. Press c and d at the same time to lock the ENTER key.

10. Press ON LINE CLEAR to put the printer back online.

P5000 Series Line Matrix Printers

1. On the operator panel, press the ON LINE CLEAR key to take the printer offline.

2. Press UP and DOWN at the same time to unlock the ENTER key.

3. Press PREV, NEXT, UP, and DOWN at the same time to enter the Factory menu.

4. Press NEXT until PRINTER MGMT displays.

5. Press DOWN until DIAGNOSTIC PORT displays.

6. Press DOWN again to see the current selection.

7. Press NEXT until Debug Ethernet or Debug Adapter displays.

8. Press ENTER to select it.

9. Press UP and DOWN at the same time to lock the ENTER key.

10. Press ON LINE CLEAR to put the printer back online.

Printer Setup

SL5000r/T5000r Series Thermal Printers

1. On the operator panel, press the PAUSE key to take the printer offline.

2. Press to place the printer in Menu mode. QUICK SETUP displays on

. .

the operator panel.

3. Press ↓ and

4. Press + until PRINTER MGMT displays.

5. Press ↓ until PNE Port displays.

NOTE: If PNE Port does not display, see “Factory Menu” below.

6. If you have the internal PCI NIC, press + until Ethernet displays. If you have the external NIC, press + until Adapter displays.

7. Press

8. Press ↓ and

9. Press PAUSE twice to put the printer back online.

↵ at the same time to unlock the ↵ key.

↵ to select it.

↵ at the same time to lock the ↵ key.

Factory Menu

1. On the operator panel, press the PAUSE key to take the printer offline.

2. Press ↓ and

3. Press +, –, ↓, and ↑ at the same time to enter the Factory menu.

4. Press ↓ until PNE Port (or Diagnostic Port) displays.

5. If you have the internal PCI NIC, press + until Ethernet (or Debug Ethernet) displays. If you have the external NIC, press + until Adapter (or Debug Adapter) displays.

6. Press

↵ at the same time to unlock the ↵ key.

↵ to select it.

7. Press ↓ and

8. Press PAUSE twice to put the printer back online.

↵ at the same time to lock the ↵ key.

SL5000e/T5000e Series Thermal Printers

1. On the operator panel, press the PAUSE key to take the printer offline.

2. Press ↓ and

3. Press +, –, ↓, and ↑ at the same time to enter the Factory menu.

4. Press ↓ until Diagnostic Port displays.

5. Press + until Debug Ethernet displays.

6. Press

7. Press ↓ and

8. Press PAUSE twice to put the printer back online.

↵ at the same time to unlock the ↵ key.

↵ to select it.

↵ at the same time to lock the ↵ key.

Chapter 1 Printer Setup

T4000 Series Thermal Printers

1. On the operator panel, press the PAUSE key to take the printer offline.

2. Press UP and DOWN at the same time to unlock the ENTER key.

3. Press UP, DOWN, PREV, and NEXT at the same time to enter the Factory menu.

4. Press NEXT until PRINTER MGMT displays.

5. Press DOWN until Diagnostic Port displays.

6. Press DOWN again to see the current selection.

7. Press NEXT until Debug Ethernet displays.

8. Press ENTER to select it.

9. Press UP and DOWN at the same time to lock the ENTER key.

10. Press PAUSE to put the printer back online.

Laser Printers (L5535, L5520, L1524)

1. On the operator panel, press the ONLINE key to take the printer offline.

2. Press UP and DOWN at the same time to unlock the ENTER key.

3. Press UP, DOWN, PREV, and NEXT at the same time to enter the Factory menu.

4. Press NEXT until PRINTER MGMT displays.

5. Press DOWN until Diagnostic Port displays.

6. Press DOWN again to see the current selection.

7. Press NEXT until Debug Ethernet displays.

8. Press ENTER to select it.

9. Press UP and DOWN at the same time to lock the ENTER key.

10. Press ONLINE to put the printer back online.

Set Password

See page 43 to learn how to set passwords.

If the password is unknown you must clear it first.

P7000 Series

Go into the Factory menu, then into the PRINTER MGMT menu. Press f until Clear Password displays. Unlock the ENTER key, then press ENTER to clear the User and Supervisor passwords.

Under the Security tab in Printer Properties, delete any passwords that already exist. Now you may set new passwords as described on page 43.

Printer Setup

T5000 Series

Go into the Factory menu. Press ↑ or ↓ until Clear Password displays. Unlock the

↵ key, then press ↵ to clear the User and Supervisor passwords.

Under the Security tab in Printer Properties, delete any passwords that already exist. Now you may set new passwords as described on page 43.

All Other Printers

Go into the Factory menu, then into the PRINTER MGMT menu. Press NEXT until Clear Password displays. Unlock the ENTER key, then press ENTER to clear the User and Supervisor passwords.

Under the Security tab in Printer Properties, delete any passwords that already exist. Now you may set new passwords as described on page 43.

Set Telemetry Path (SL5000/T5000 Series Only)

The following procedure enables you to collect data using the Data Validation application.

1. On the operator panel, press the PAUSE key to take the printer offline.

2. Press to place the printer in Menu mode. QUICK SETUP displays on

. .

the operator panel.

3. Press ↓ and

4. Press + until VALIDATOR displays.

5. Press ↓ until Telemetry Path displays.

6. Press + or – until Network Port displays.

7. Press

NOTE: Since only one port can be used at a time, DEACTIVATING HOST

SERIAL displays.

If you later change the setting to Serial Port or Disabled, REACTIVATING HOST SERIAL will display.

8. Press ↓ and

9. Press PAUSE twice to put the printer back online.

For more information, refer to the Online Data Validator User’s Manual.

↵ at the same time to unlock the ↵ key.

↵ to activate it.

↵ at the same time to lock the ↵ key.

Check Port Number

Make sure your printer port number has the same setting as the NIC. To check the port number using the remote management software, see page 15. To check the port number on the printer, check the PNE Port Number (or PPM Port Number) in the PRINTER MGMT or Factory menu. The default port number is 3001.

Chapter 1 Getting Started

Getting Started

This section provides a short tutorial on how to set up and access a printer using the remote management software.

1. This tutorial assumes the host computer running the remote management software and the printer you want to access are connected by a network. You must know the printer’s IP Address and Port Number.

2. From your operating system, launch the remote management software. Click the splash screen to see the main window of the printer database more clearly. See Figure 1.

Figure 1. Printer Database Main Window

Getting Started

Figure 2. Printer Properties: Identification Tab

3. Double-click New_Printer (A template). The Printer Properties dialog box opens. See Figure 2.

4. Assign a name to your printer. Delete the words New_Printer in the Name (Unique) field, and then type Tutorial.

5. Assign a description to this printer. Delete the words A template in the Printer Description field, and then type My First Connection.

Chapter 1 Getting Started

Figure 3. Printer Properties: Security Tab

6. Click the Security tab. See Figure 3.

7. If you are using the remote management software for the first time, it is likely that no passwords are assigned to this printer. If you are unsure, contact your system administrator.

• If no passwords are assigned, leave the password boxes empty.

• If a User password is necessary to access this printer, type the password

in the User Password field.

• If a Supervisor password is necessary to access this printer, type the password in the Supervisor Password field, and check the Supervisor Mode check box.

• If a Telnet Guest password is necessary to poll the status of the printer, type the password in the Telnet Guest Password field. See “Security Tab” on page 67.

• If a Telnet Root password is necessary to update wireless printer settings, type the password in the Telnet Root Password field. See “Security Tab” on page 67.

In any case, an asterisk (*) character appears in the field after each letter you type to preserve password secrecy.

For more details on setting up and changing passwords, see page 43.

Getting Started

Figure 4. Printer Properties: Connections Tab – Network Sub-Tab

8. Click the Connections tab. By default, the Network sub-tab displays.

9. Click the IP Address field and then type the IP Address of the printer you want to access. Follow the format shown in Figure 4.

The Port Number field must be set to the same port as the printer. Leave it set at 3001. Leave the Time Out (5..300 seconds) field set at 15 seconds.

Chapter 1 Getting Started

Figure 5. Connections: Connections Tab – Access Method Sub-Tab

10. Click the Access Method sub-tab. See Figure 5.

The Access Method tells the remote management software how the host computer communicates with the printer. Make sure it is set to Ethernet. Ignore Download Mode and Download Timeout for now. These options are described in “Access Method Sub-Tab” on page 70.

Getting Started

Figure 6. Printer Database Main Window

11. Click OK. The Printer Properties dialog box closes and you return to the printer database main window. See Figure 6. Your printer is now set up in the remote management software database.

12. Try to access the virtual operator panel as a test to see if the information you input is accurate. Follow this procedure:

a. Tutorial (My First Connection) should be highlighted in blue, as

shown in Figure 6. If it is not highlighted, click it to select it.

b. Select ApplicationsOperator Panel. The virtual operator panel

appears (see “Operator Panel” on page 101). If not, an error message appears in the Status and Error Log pane. Check your password to make sure it is correct. If the error continues, contact your system administrator.

Chapter 1 Getting Started

2 Printer Database

Overview

When you start the remote management software, the printer database window appears first. The printer database tool organizes and controls printers and Download files. Figure 7 shows how the database looks when the remote management software launches for the first time.

Menu Bar Toolbar Database Pane

The menu bar contains all the menus used to control the functions of the program. The menus are described later in this chapter.

The toolbar contains buttons for the most commonly used menu functions. See page 62 for descriptions of the toolbar buttons.

Use the Database pane to access and control your printers in a tree format. The first line of the database tree displays the database file name. In Figure 7, the default file name for this database is default.pdb. From there, your database tree branches out to include printers, folders, and Download files, which you can organize into groups. With a single mouse click, you can download a file to several printers at once. In addition, you can use as many

Status Bar

Figure 7. Printer Database Main Window

Status and Error Log Pane

Polling Indicator

Chapter 2 The Menu Bar

databases with the remote management software as you want. Databases save as .pdb files on your local hard drive.

NOTE: You can open only one printer database at a time.

The Status and Error Log scrolls status and error messages as you work through the program. If the remote management software does not function properly, look at this pane for error messages. Use the scroll bar on the side of the pane to reference previous status and error messages. The status and error messages relate to the current remote management software session, not to the specific database. When you exit the remote management software, these messages will be deleted.

The Status Bar displays brief status messages of the remote management software, some of which appear in the Status and Error Log.

The Polling Indicator turns green whenever printers are being polled.

The Menu Bar

The printer database menu bar is located at the top of the window (see Figure 7). Use the menu bar to access all the functions of the remote management software.

The following are descriptions of the options located on the menu bar.

The File Menu

Figure 8. File Menu

New

Creates a new database file. Since the remote management software allows only one database file to be open at a time, it asks if you want to save your changes to the current database before it creates a new one.

Open

Opens a database file. Since the remote management software allows only one database file to be open at a time, it asks if you want to save your changes to the current database before it opens a different one.

The Menu Bar

Save

Saves the active database file using its current name.

Save As

Prompts you to enter a name for the current database file before the remote management software saves it. Use Save As if you do not want to overwrite the current database file.

Preferences

Opens the Preferences dialog box. See Figure 9.

Exit

Exits the remote management software.

The Preferences dialog box has three tabs: Printer Database, Configuration Editor, and Servers.

The Printer Database tab controls database features.

Database File Name: Enter the name of the default database file. The remote management software opens this database file when the program starts. To select a new default database file, type it into the Database File Name field, or click Browse to locate a file on your network.

Lease Time on Printer Connection: Enter an amount (in seconds) to set the maximum amount of time a printer connection can remain open without any communication. The default is three seconds.

Security: Check the Show message when the printer is not protected check box to enable a warning message that informs you when a selected printer does not have an assigned password.

Figure 9. Preferences: Printer Database Tab

Chapter 2 The Menu Bar

Figure 10. Preferences: Configuration Editor Tab

The Configuration Editor tab controls features of the Configuration Editor utility.

Hide Key/Unhide Key: Assigns which keys hide and unhide menu items in the Configuration Editor menu tree (see page 75). The default for Hide is H h. The default for Unhide is U u.

Dec./Inc. Key: Assigns which keys will decrement and increment menu items in the Configuration Editor menu tree (see page 75). The default for decrement is < ,. The default for increment is > ..

The Menu Bar

Figure 11. Preferences: Servers Tab

The Servers tab allows you to assign port values for the SNMP (Simple Network Management Protocol) Trap Server, the Web Server, and the XML Server. Click Service Enabled next to the corresponding server to turn it on.

NOTE: You must restart the remote management software to use the new

settings and enable the servers.

SNMP Trap Server: The service that enables the remote management software to receive alerts from the printer when its status changes. Once the remote management software receives the alert, the remote management software creates an instant status poll to reflect the change in the database pane. For instance, if you turn the printer offline, the printer sends an alert to the remote management software causing it to change the printer status instantly. In the database pane, the printer status changes to offline.

NOTE: The SNMP Trap Server works only if the printer’s NIC is configured

correctly using the Configure Print Servers utility. See “Configure Print Servers” on page 56.

Web Server: Allows you to view the active remote management software using a web browser. See “Web Access” on page 117.

NOTE: If you want to use the Web Server service, you must also enable the

XML Server service.

XML Server: The remote management software uses XML to communicate with its web server.

Chapter 2 The Menu Bar

The Edit Menu

Use the Edit option on the menu bar to build your database. The options in the Edit menu are described below.

Insert

Figure 12. Edit Menu

Adds a folder, printer, or Download file into your database. You must select an existing database item to create a folder, printer, or file. You can also paste the contents of the paste buffer (the last item that was copied or cut) into the database. The new icon appears one level below the selected database item. If there are items below the selected database item, the new item appears at the end.

Inserting an item involves three steps:

1. Select a database item. (The new icon will appear below the item you select.)

2. Define which type of icon you want to add. Select EditInsertand then select the item you want to add. Or click the (insert new folder),

(insert new printer), or (insert new Download file) icon.

A new icon appears in the database.

3. Define what printer, folder, or file this icon represents.

a. To define a printer, see “Defining Printer Properties” on page 65.

b. To define a folder, double-click New Folder. The Folder Name dialog

box opens. Type the name of the folder and click OK.

c. To define a Download file, see “File Download” on page 89.

Cut

Removes selected folders, printers, or files from the database and places it in the paste buffer.

Copy

Copies selected folders, printers, or files from the database to the paste buffer, leaving the original intact.

NOTE: You can select multiple database items by using the Ctrl or Shift key.

The Menu Bar

Paste

Places the item in the paste buffer on the database tree. To paste, you must select a database item. The pasted item appears on the same level as the selected database item.

NOTE: If you select EditPaste, the pasted item appears on the same level

as the selected database item. However, if you select EditInsert Paste Buffer, the pasted item appears one level below the selected database item.

Delete

Permanently removes a selected folder, printer, or file from the database.

Include/Exclude

Deactivates a selected folder, printer, or file. Inactive database items display a red circle with a slash through it on top of the item’s icon.

You cannot send information to or receive information from excluded database items using the following Applications, Status, and Utilities menu options: Flash File Manager, File Download, Update Status, and Configure Print Servers.

To activate a database item, select the inactive item and then select

EditInclude/Exclude.

The View Menu

Figure 13. View Menu

Collapse Tree

Collapses all folders on the database menu tree. Only the top level menu items display.

Expand Tree

Expands all folders and printers on the database menu tree. All folders, printers, and Download files display.

Chapter 2 The Menu Bar

Style

Angled Lines: Shows the links between database items using angled lines.

Figure 14. Angled Lines

Horizontal Lines: Shows the links between folders using horizontal lines.

Figure 15. Horizontal Lines

No Lines: Shows no lines between database items.

The Menu Bar

Figure 16. No Lines

Chapter 2 The Menu Bar

Toolbar

Allows you to select which buttons display on the toolbar.

Figure 17. Customize Toolbar

The Menu Bar

The Applications Menu

Figure 18. Applications Menu

For an explanation of the Applications menu options, find the menu option in Table 1 and go to the corresponding page.

Table 1. Applications Menu Options

Menu Option Page

Configuration Editor page 75

Flash File Manager page 85

File Download page 89

Operator Panel page 101

Information Capture page 107

Data Validation page 109

ODV Quality Wizard page 111

Speed Keys page 112

Job Capture page 113

Chapter 2 The Menu Bar

The Status Menu

Discover Printers

To search for printers on a network, select StatusDiscover Printers, or click the Discover Printers button at the far right of the toolbar. The results of the search display in the database pane.

Discover Printers searches for printers on a network based on the settings specified in the Discovery tab of the Status Monitoring Properties dialog box. The next section explains how to configure your search.

Figure 19. Status Menu

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Printronix SL5000E, SL5000r, T5000, T5000E, T5000r Software Manual

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