Printronix SL5000 User Manual
PRINTRONIX T5000 / SL5000 Thermal Printer
Maintenance Plan Summary
Revision Date Revision Comments
01/03/00 Preliminary Release
03/02/00 Updated, part number changes and additions, pricing added.
06/21/00 Updated part numbers, added several part numbers, changed sparing level from 3 to 2 on
several items, pricing updates. Added T5X04 part information.
07/14/00 Corrected Warranty Policy
08/31/00 Added Phase 2 Spare Parts
04/26/01 Updated, part number changes and additions, pricing added.
07/26/01 Added Maintenance Contract Pricing sheet.
10/01/01 Changed Print Head Warranty Duration.
02/07/02 Updated, part number changes and additions, pricing added.
09/12/02 Added Phase 3 Spare Parts, Updated Parts Pricing and Maintenance Contract
11/18/02 Updated Maintenance Contract Pricing
05/05/03 Added Power Cart Spare Parts and Pricing
08/22/03 Updated Maintenance Contract Pricing
07/02/04 Added Unique and Common Spares for SL5000e MP/C1 (RFID Phase 2)
12/12/04 Added Unique Spares for T5000r / SL5000r
01/05/05 Added Unique Spares for T5000e (RFID Phase 1)
04/15/05 Added Unique Spares and Pricing for T5000r / SL5000r and Updated Maint.Contract Pricing
2/28/06 Updated Part Numbers and Pricing. Moved T5000r/SL5000r parts to ‘r’ version MPS
04/19/07 Updated Singapore phone numbers
Randy Carter (714) 368-2860
PRINTRONIX Confidential Document - Not to be Duplicated.
All prices stated herein are subject to change in accordance with contract terms and conditions
Page 1
PRINTRONIX T5000 / SL5000 Thermal Printer
Maintenance Plan Summary
Index
I. Documentation:..................................................................................................... 4
II. Training:................................................................................................................4
III. Technical/Product Support: .................................................................................. 4
IV. Repair Services: ................................................................................................... 5
A. T5000 Repair/Refurbishment Prices Excluding SL5000 (U.S. Prices) .................5
V. Warranty:..............................................................................................................5
VI. T5000 Suggested Maintenance Pricing (U.S. Prices) .......................................... 6
VII. Spare Level Definitions:........................................................................................6
VIII. T5000, Printronix Recommended Tools ...............................................................7
IX. T5000, Printronix Recommended Field Spares (U.S. Prices)...............................7
A. Unique Spares T5204/T5304................................................................................ 7
B. Unique Spares T5206/T5306................................................................................ 8
C. Unique Spares T5208/T5308................................................................................9
D. Level 1 Spares, T5X04/T5X06/T5X08................................................................... 9
E. Level 2 Spares, T5X04/T5X06/T5X08................................................................. 10
F. Level 3 Spares, T5X04/T5X06/T5X08................................................................. 10
G. Cutter Option Spare Parts, T5X04/T5X06/T5X08...............................................13
H. Validator Option Spare Parts, T5X04/T5X06/T5X08........................................... 13
I. Hardware Kit, Contents (individual parts are not sold separately).....................14
J. Consumable Items, T5X04/T5X06/T5X08...........................................................14
K. Unique Spares for T5000e (T5x04e/T5x06e/T5x08e)..........................................15
L. Power Cart Spares (T5000e With Wireless Option).......................................... 15
M. Unique Spares for T5000e (RFID Phase 1) ........................................................ 16
N. Unique and Common Spares for SL5000e (RFID Phase 2)................................ 16
PRINTRONIX Confidential Document - Not to be Duplicated.
All prices stated herein are subject to change in accordance with contract terms and conditions
Page 2
PRINTRONIX T5000 / SL5000 Thermal Printer
Maintenance Plan Summary
The T5000 Series of Printers consists of a family of high quality, Direct Thermal and Thermal Transfer
printers specifically designed for printing labels and tags, from any MS-DOS, Windows, or ASCII based
compatible computer.
The T5000 Thermal Transfer family includes three basic models, T5X04, T5X06 and T5X08. The
model number indicates the print resolution and the print width. For example, a T5206 is a 203 dpi
printer with a 6-inch print width and a T5308 is a 300 dpi printer with an 8-inch print width. The
printhead is interchangeable so that a 203 dpi printer in the field can be easily upgraded to be a 300 dpi
printer, typically by a customer. The printhead is a customer replaceable consumable. 4, 6 and 8-inch
printheads must be used with 4, 6 and 8 inch models. A 6-inch head cannot be mounted in an 8-inch
model and vise versa.
Printer Model Max Print Speed
T5204 10 203 4.1
T5304 8 300 4.1
T5206 10 203 6.6
T5306 8 300 6.6
T5208 8 203 8.5
T5308 6 300 8.5
T5000 Thermal Features
Emulations: The T5000 has the standard Printronix LinePrinter Plus (LP+) emulation which
provides direct compatibility with Printronix P-series printers. In addition, the printer has coresident Printronix IGP/PGL and IGP/VGL emulations which provide printer subsystem
commands for text, barcodes, graphics, lines, and boxes.
T5000r also includes Protocol Interpreters for PPI/ZGL (Zebra), PPI/TGL (TEC), PPI/IPL
(Intermec) and PPI/STGL (Sato).
Hardware Options:
Fonts A selection of fonts is available to extend the capabilities of the standard
Memory Expansion:
Media Cutter: A Heavy Duty cutter is used to automatically cut printed media.
Label/Tag Catcher Tray: Used with the Media Cutter option to catch the cut media and
Internal Label Rewinder: Used for Batch rewind or Peel-Off mode, peels off labels one
Coax / Twinax Host Interface: Provides connection to an IBM host computer system
PrintNet Servers: Allows the user to attach to a LAN rather than attaching it directly to
On-Line Barcode Validator: Provides on-line verification of printed barcodes.
The T5000r additional features include a Real Time Clock, USB Communication, GPIO
PRINTRONIX Confidential Document - Not to be Duplicated.
All prices stated herein are subject to change in accordance with contract terms and conditions
(ips)
Printing Density
(dpi)
Max Print
Width
(inches)
resident fonts.
16MB DRAM SIMM: Additional memory to accommodate long labels.
10MB Flash SIMM: Additional memory to accommodate IPDS.
The T5000r comes with 32MB DRAM fixed and 8MB Flash upgradeable to
16MB for forms, logos and fonts.
collect it away from the Media Cutter Assy.
at a time before printing the next.
using a coax or twinax interface.
a host system. PrintNet servers are available as an internally option with the
10/100Base-T (UTP) connection. Wireless 802.11b is also available.
(General Purpose I/O) and an RFID Upgrade Kit for the T5x4r or T5x6r.
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PRINTRONIX T5000 / SL5000 Thermal Printer
Maintenance Plan Summary
Key Maintenance Data:
750931-001 G Maintenance Manual, T5, T5e & SL5e Series $450.00
179280-001 Maintenance Manual, T5
174503-001 T5000
178425-001 T5000r & SL5000r Users Manual N/C available on WEB site
174951-001 T5000
178371-001 SL5000
174302-001 Network Interface Card User’s Manual N/C available on WEB site
750928-001 T5000 LP+ Programmer’s Manual N/C available on WEB site
170895-001 Data Validator User’s Manual N/C available on WEB site
179097-001 SL5r & T5r, Validator, User Manual N/C available on WEB site
176995-001 IGP/PGL Programmers Manual N/C available on WEB site
750930-001 IGP/VGL Programmers Manual N/C available on WEB site
Note: The prices quoted here are for U.S. location only. Prices for the other areas
can be obtained by calling the appropriate numbers listed below.
MTBF: 20,000 Hours based on 25% mechanical duty cycle, 25% electronic duty
cycle (power on), excluding the printhead. The printhead is considered a
consumable and the wear is dependent on usage, media and ribbon.
MTBPM: No specific maintenance is required other than routine operator cleaning.
MTT Install: 15 Minutes, user installable.
MTTR: 20 Minutes
End User PM: Periodic cleaning, depending on site environment, amount of usage and
media used. For exact procedures review the appropriate T5000 User’s Manual.
Documentation:
I.
Part Number Description U.S. List Price
r
e
& SL5000e User’s Manual N/C available on WEB site
e
Quick Setup Guide (Q.S.G.) N/C available on WEB site
e
Q.S.G. RFID Phase II N/C available on WEB site
& SL5r Series
II. Training:
Training for the T5000 Thermal Printer for service and maintenance is a two (2) day class. Classes
are offered on a regular scheduled basis at our training centers or by special arrangement at the
customer facility. To schedule training, contact Customer Service Training Department:
Irvine, CA (714) 368-2332
Wijchen, Holland (31) 24 6489 489
Singapore (65) 6548-4114
III. Technical/Product Support:
Printronix Technical Support personnel are available for telephone consultation and assistance on
the T5000 Thermal printer. To provide worldwide assistance, Printronix has three Technical Support
numbers available;
Irvine, CA (714) 368-2686 6:00 AM to 5:00 PM Pacific Time
Wijchen, Holland (31) 24 6489 489 9:00 AM to 7:00 PM (C.E.T)
Singapore (65) 6548-4114 8:00 AM to 5:30 PM Singapore Time
PRINTRONIX Confidential Document - Not to be Duplicated.
All prices stated herein are subject to change in accordance with contract terms and conditions
Page 4
PRINTRONIX T5000 / SL5000 Thermal Printer
Maintenance Plan Summary
IV. Repair Services:
Printronix provides three repair centers worldwide for warranty and non-warranty printers and
subAssy repair;
Repair Center Locations For Return Authorization Order Call
Irvine, CA (714) 368-2515
Wijchen, Holland (31) 24 6489 489
Singapore (65)6548-4163
A. T5000 Repair/Refurbishment Prices Excluding SL5000 (U.S. Prices)
T5000e T5000r
175077-901 Controller $ 417.00 178272-901 Contoller $398.00
173344-901 Power Supply $ 259.00 178207-901 Power Supply $357.00
174658-901 PrintNet PCBA $ 240.00 179406-901 PCI,NIC,Wired $126.00
171945-901 Validator $ 650.00 179412-901 PCI,NIC,Wireless $126.00
178850-901 PCI,GPIO $275.00
SL5000
178433-901 RFID,Reader Assy,AWID-915 $1,012.00
179067-901 RFID,Reader Assy,AWID-868 $1,012.00
178434-901 RFID,Reader Assy,ALIEN $1,012.00
V. Warranty:
This printer is warranted against defects in material and workmanship under normal use for a period
of ninety (90) days from the date of shipment to buyer (90 days warranty applicable to U.S. only).
The warranty on all spare parts, excluding print heads, is one year, return to Printronix Repair Center
location.
Warranty for the print head is 1,000,000 inches for Direct Thermal printing and 2,000,000 inches
for Thermal Transfer printing or 180 days (whichever comes first)
Warranty for the Data Validator Option is the same as for the printer as noted above. As a spare
part, warranted as any other part.
Warranty for the Cutter Option is 500,000 Cuts.
The Printer and/or any constituent part thereof (Printronix manufactured only) determined by
Authorized Service Provider to be defective during the warranty period will be repaired provided the
printer (a) has proof of date shipped, (b) has been properly installed and maintained, and (c) has not
been damaged, subjected to misuse or abnormal operation or altered or improperly configured,
installed or repaired by unauthorized personnel or others in a manner which Authorized Service
Provider reasonable determines to have adversely affected performance or reliability.
Liability under this warranty is limited to the repair or replacement of the defective part. Repair or
replacement of the part thereof shall neither extend nor decrease the warranty period.
NOTE: Damage due to misuse, abuse or that caused by common carrier during transit is excluded
under the warranty provision.
PRINTRONIX Confidential Document - Not to be Duplicated.
All prices stated herein are subject to change in accordance with contract terms and conditions
Page 5
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