PLANET IPX-1980 User Manual

Internet Telephony PBX

system

IPX-1980

Copyright© 2013 by PLANET Technology Corp. All rights reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any language or computer language, in any form or by any means, electronic, mechanical, magnetic, optical, chemical, manual or

otherwise, without the prior written permission of PLANET.

PLANET makes no representations or warranties, either expressed or implied, with respect to the contents hereof and specifically disclaims any warranties, merchantability or fitness for any particular purpose. Any software described in this manual is sold or licensed "as is". Should the programs prove defective following their purchase, the buyer (and not this company, its distributor, or its dealer) assumes the entire cost of all necessary servicing, repair, and any incidental or consequential damages resulting from any defect in the software. Further, this company reserves the right to revise this publication and to make changes from time to time in the contents hereof without obligation to notify any person of such revision or changes. All brand and product names mentioned in this manual are trademarks and/or registered trademarks of their respective holders.

Disclaimer

PLANET Technology does not warrant that the hardware will work properly in all environments and applications, and makes no warranty and representation, either implied or expressed, with respect to the quality, performance, merchantability, or fitness for a particular purpose. PLANET has made every effort to ensure that this User’s Manual is accurate; PLANET disclaims liability for any inaccuracies or omissions that may have occurred. Information in this User’s Manual is subject to change without notice and does not represent a commitment on the part of PLANET. PLANET assumes no responsibility for any inaccuracies that may be contained in this User’s Manual. PLANET makes no commitment to update or keep current the information in this User’s Manual, and reserves the right to make improvements to this User’s Manual and/or to the products described in this User’s Manual, at any time without notice. If you find information in this manual that is incorrect, misleading, or incomplete, we would appreciate your comments and suggestions.

Trademarks

The PLANET logo is a trademark of PLANET Technology. This documentation may refer to numerous hardware and software products by their trade names. In most, if not all cases, these designations are claimed as trademarks or registered trademarks by their respective companies.

CE mark Warning

This is a class B device, in a domestic environment; this product may cause radio interference, in which case the user may be required to take adequate measures.

Federal Communication Commission Interference Statement

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

1. Reorient or relocate the receiving antenna.

2. Increase the separation between the equipment and receiver.

3. Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.

4. Consult the dealer or an experienced radio technician for help.

FCC Caution:

To assure continued compliance (example-use only shielded interface cables when connecting to computer or peripheral devices). Any changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.

This device complies with Part 15 of the FCC Rules. Operation is subject to the Following two conditions: (1) This device may not cause harmful interference, and (2) this Device must accept any interference received, including interference that may cause undesired operation.

R&TTE Compliance Statement

This equipment complies with all the requirements of DIRECTIVE 1999/5/EC OF THE EUROPEAN PARLIAMENT AND THE COUNCIL OF 9 March 1999 on radio equipment and telecommunication terminal Equipment and the mutual recognition of their conformity (R&TTE) The R&TTE Directive repeals and replaces in the directive 98/13/EEC (Telecommunications Terminal Equipment and Satellite Earth Station Equipment) As of April 8, 2000.

WEEE Caution

To avoid the potential effects on the environment and human health as a result of the presence of hazardous substances in electrical and electronic equipment, end users of electrical and electronic equipment should understand the meaning of the crossed-out wheeled bin symbol. Do not dispose of WEEE as unsorted municipal waste and have to collect such WEEE separately.

Safety

This equipment is designed with the utmost care for the safety of those who install and use it. However, special attention must be paid to the dangers of electric shock and static electricity when working with electrical equipment. All guidelines of this and of the computer manufacture must therefore be allowed at all times to ensure the safe use of the equipment.

Customer Service

For information on customer service and support for the Gigabit SSL VPN Security Router, please refer to the following Website URL:

http://www.planet.com.tw

Before contacting customer service, please take a moment to gather the following information:

♦ Internet Telephony PBX System serial number and MAC address ♦ Any error messages that displayed when the problem occurred ♦ Any software running when the problem occurred ♦ Steps you took to resolve the problem on your own

Revision

User’s Manual for PLANET Internet Telephony PBX System Model: IPX-1980 Rev: 1.1 (June, 2013)

TABLE OF CONTENTS

Chapter 1 Introduction...................................................................................................................... 6

1.1 Features................................................................................................................................. 7

1.2 Package Contents.................................................................................................................. 7

1.3 Physical Specification.............................................................................................................8

1.4 Specification......................................................................................................................... 10

Chapter 2 Installation Procedure ................................................................................................... 12

2.1 Web Login............................................................................................................................ 12

2.2 Configuring the WAN............................................................................................................13

2.3 Remote Management...........................................................................................................15

Chapter 3 Basic Configuration....................................................................................................... 17

3.1 Preparation Before Operation ..............................................................................................17

3.2 Before Making a Call............................................................................................................17

3.2.1 System Information .................................................................................................... 17

3.2.2 Basic Configuration.................................................................................................... 19

3.2.3 Time Based Rules...................................................................................................... 21

3.3 Outbound Call ...................................................................................................................... 23

3.3.1 Trunks ........................................................................................................................ 23

3.3.2 Outbound Routes....................................................................................................... 26

3.4 Inbound Call......................................................................................................................... 27

3.4.1 Inbound Routes.......................................................................................................... 27

3.4.2 IVR............................................................................................................................. 28

3.4.3 IVR Prompts...............................................................................................................29

3.4.4 Ring Groups...............................................................................................................30

3.5 Black List.............................................................................................................................. 31

3.5.1 Pickup Call ................................................................................................................. 32

3.6 On The Call.......................................................................................................................... 33

3.6.1 Call Parking................................................................................................................ 33

3.6.2 Transfer...................................................................................................................... 33

3.6.3 Conference ................................................................................................................34

3.6.4 Monitor....................................................................................................................... 36

3.7 Settings before leaving office ............................................................................................... 37

3.7.1 Follow Me................................................................................................................... 37

3.7.2 VoiceMail.................................................................................................................... 38

3.8 Call Queue ........................................................................................................................... 39

3.8.1 Create Agent ..............................................................................................................39

3.8.2 Agent Registration...................................................................................................... 41

3.8.3 Agent Log Off .............................................................................................................42

Chapter 4 Advanced........................................................................................................................ 43

4.1 Options................................................................................................................................. 43

4.1.1 General ...................................................................................................................... 43

4.1.2 General ...................................................................................................................... 44

4.1.3 Global SIP Settings.................................................................................................... 46

4.2 Voice Mail.............................................................................................................................49

4.3 Music Settings...................................................................................................................... 52

4.4 DISA..................................................................................................................................... 53

4.5 Paging And Intercom............................................................................................................ 54

4.6 Monitor .................................................................................................................................55

4.7 Phone Book ......................................................................................................................... 55

4.8 PIN Set................................................................................................................................. 56

4.9 Feature Codes ..................................................................................................................... 57

4.10 Auto Provision .................................................................................................................... 59

Chapter 5 Status.............................................................................................................................. 62

5.1 Record List........................................................................................................................... 62

5.2 Call Logs .............................................................................................................................. 62

5.3 Register Status..................................................................................................................... 63

5.4 System Info ..........................................................................................................................63

Chapter 6 System............................................................................................................................ 65

6.1 Network And Country ...........................................................................................................65

6.2 Trouble Shooting.................................................................................................................. 66

6.3 DHCP Server Settings .........................................................................................................66

6.4 DDNS & VPN ....................................................................................................................... 67

6.5 Time Settings ....................................................................................................................... 68

6.6 Management ........................................................................................................................ 69

6.7 Data Storage........................................................................................................................ 70

6.8 Backup .................................................................................................................................71

6.9 Update .................................................................................................................................71

Chapter 7 Operating Instruction .................................................................................................... 73

7.1 How to connect the IPX-1980 IP PBX to the Internet ........................................................... 73

7.1.1 IP PBX behind the Router .......................................................................................... 73

7.1.2 IP PBX behind the Modem......................................................................................... 73

7.2 How to combine two IPX-1980 IP PBX in the same network ............................................... 74

7.3 How to combine two IPPBX in different network .................................................................. 78

7.4 Remotely register IP phone to the IPX-1980........................................................................ 80

7.5 How to customization on hold music ................................................................................... 84

Chapter 8 How to use Skype account in IPX-1980 ....................................................................... 85

Chapter 1 Introduction

PLANET IPX-1980 IP PBX telephony system is SIP based and

optimized for the small and medium business in daily communications.

The IPX-1980 is able to accept 100 user registrations, and easy to

manage a fully voice over IP system with the convenience and cost

advantages.

Based on state-of-the-art embedded technology, the IPX-1980 provides a solid, uniform platform for voice

as well as data network communications. It offers a seamlessly integrated solution for the up-to-date

telecommunication needs. Being more flexible, the IPX-1980 integrates up to 8 FXO ports to become a

feature-rich PBX system that supports smooth communications between existing PSTN calls, analog

phones, IP phones and SIP-based endpoints.

The IPX-1980 integrates NAT functions to make it perfect for small business usage. Besides traditional

PBX system functions, it provides many advanced functions including voice mail to email, web

management and etc. Designed to run on a variety of VoIP applications, the IP PBX provide IP-based

communications, voice conferencing, support paging/intercom, call monitoring and BLF (Busy Lamp Field)

functions. It also supports call detailed record (CDR), centralized Auto-Attendant (AA), and Interactive

Voice Responses (IVR). The IPX-1980 utilizes standard PSTN lines via the interfaces of gateway to

support seamless communications among local calls, SIP-based endpoints including low cost long distance

call service, telephone number portability and one network for both voice and data.

With the IPX-1980, standard SIP phones can be easily integrated in your office. Users may build up the

VoIP network in minutes by applying the IPX-1980 with PLANET IP Phone series, ATA (Analog Telephone

Adapter) series and Gateway series. Allowing distributed IP technology to meet traditional voice services

with proactive managed interface, the IP PBX IPX-1980 supports daily business processes more efficient

and productive.

1.1 Features

 PBX Features

• 30 Concurrent calls / Up to 100 registers

• BLF (Busy Lamp Field)

• DID (Direct Inward Dialing Number)

• Conference Room

• Automated Attendant (AA)

• Interactive Voice Responses (IVR)

• Built-in voice mail server

• DISA (Direct Inward System Access)

• User Management via Web Browsers

• Display 100 Registered User’s Status: Unregistered / Registered / On-Call

• Multiple Service Providers Lines / SIP Accounts (10)

• Simultaneous Trunk Links: 10 concurrent trunk calls

• Analog/GSM, VoIP Trunk, Peer Trunk Management

• Two-stage / One-stage call to Trunk by Trunk Group Configuration

• Built in 8 port FXO

• By adding external FXO analog gateway to use Terminal trunk Line

• By adding external GSM VoIP gateway to use GSM trunk line

• Built-in SIP Proxy Server Following RFC-3261

 Call Features

• Call Paging and Intercom

• Call Forward Immediate

• Call Forward on Busy

• Call Forward on No Answer

• Call Pickup / Call Park

• Call / Pickup Group

• Caller ID / T.38 (Pass Through)

• Music on Hold / Music on Transfer

• Call Transfer / Call Hold / Call Waiting

• Call Queue

• 3-Way conference with feature phones

• Call Monitoring

 Other Features

• Supports Skype for SIP

• DDNS Client (Supports Planet DDNS / Dyndns.org / Zoneedit.com)

• Trouble Shooting (Ping, Traceroute)

• Auto Provision

• VPN Client (Supports N2N / L2TP)

• Black List / Phone Book

1.2 Package Contents

Thank you for purchasing PLANET Internet Telephony PBX system, IPX-1980. This Quick Installation

Guide will introduce how to finish the basic setting to connect the web management interface and the

Internet. Open the box of the Internet Telephony PBX system and carefully unpack it. The box should

contain the following items:

z IPX-1980 x 1

z Quick Installation Guide x 1

z User’s Manual CD x 1

z Power Adapter x 1 (12V)

z RJ-45 X 1

If any of above items are damaged or missing, please contact your dealer immediately.

1.3 Physical Specification

Dimensions

240 x 368 x 82 mm (W x D x H)

Weight

1800g

Front Panel

Rear Panel

LED definitions

Front Panel LED State Descriptions

PWR

SYS

LAN

WAN

Off

Flashing

Off

Flashing

Off

Flashing

Off

PBX Power ON

PBX Power OFF

Enabling system

System is working

System is off

LAN is connected successfully

Ethernet not connection

PBX network connection established

Waiting for network connection

1 12V DC

2 Reset

3 WAN

4 LAN

FXO Port

12V DC Power input outlet

The reset button, when pressed, resets the IP PBX without the need to

unplug the power cord.

The WAN port supports auto negotiating Fast Ethernet 10/100 Base-TX

networks. This port allows your IP PBX to be connected to an Internet Access

device, e.g. router, cable modem, ADSL modem, through a CAT.5 twisted

pair Ethernet cable.

The LAN port allows your PC or Switch/Hub to be connected to the IP PBX

through a CAT.5 twisted pair Ethernet cable.

Connect to PBX or CO line with RJ-11(Write) analog line. FXO port was

connected to the extension port of a PBX or directly connected to a PSTN line

of carrier

Button Action Description

Reset

Press for 6 Secs

Press Over 6 Secs

Please be remind, reset to factory default, Upload music setting (on hold music) and

backup file will not remove.

System reboot.

Reset to Factory Default

1.4 Specification

Product

Model IPX-1980

Hardware

LAN 1 x 10/100Mbps RJ-45 port WAN 1 x 10/100Mbps RJ-45 port FXO 8 x RJ-11 connection

Protocols and Standard

Protocols and Standards

Internet Telephony PBX System

RFC 793 TCP RFC 826 ARP RFC 1034, 1035 DNS RFC 1631 NAT RFC 2068 HTTP RFC 2131 DHCP RFC 2516 PPPoE RFC 3261, RFC 3311, RFC 3515 RFC 3265, RFC 3892, RFC 3361 RFC 3842, RFC 3389, RFC 3489 RFC 3428, RFC 2327, RFC 2833 RFC 2976, RFC 3263

Management HTTP Web Browser

Internet Connection Type

Call control SIP 2.0 (RFC3261) , SDP (RFC 2327), Symmetric RTP

Registration Max. 100 nodes / SIP IP phones / ATA / Voice Gateways / Video phone

Calls Max. 30 concurrent calls

Voice Codec Support G.711-Ulaw, G.711-Alaw, G.726, G.729GSM, SPEEX

Video Codec H.261, H.263, H.263+, H.264

Voice Processing

PBX features

Fixed IP, PPPoE, DHCP client

DTMF detection and generation

In-Band and RFC 2833, SIP INFO

30 Concurrent calls / Up to 100 registers BLF (Busy Lamp Field) DDNS Client (Supports Planet DDNS / Dyndns.org / Zoneedit.com / No-ip.com) VPN Client (Supports N2N /L2TP) DID (Direct Inward Dialing Number) Conference Room Automated Attendant (AA) Interactive Voice Responses (IVR) Built-in voice mail server DISA (Direct Inward System Access) User Management via Web Browsers Display 100 Registered User’s Status: Unregistered / Registered / On-Call Multiple Service Providers Lines / SIP Accounts (10) Simultaneous Trunk Links: 10 concurrent trunk calls Analog/GSM, VoIP Trunk, Peer Trunk Management Two-stage / One-stage call to Trunk by Trunk Group Configuration Built in 8 FXO PSTN trunk By adding external FXO analog gateway to use Terminal trunk Line Built-in SIP Proxy Server Following RFC-3261

Fax Support using T.30 or T.38 Pass-Through **

Multiple Language: Chinese, English, Portugal

Call Paging and Intercom

Caller ID

Call Group

Call Hold

Call Waiting

Call Transfer

Call features

Call Forward (Always, Busy, No Answer)

Call Pickup

Call Park

Call Resume

Call Queue

Music on Hold

3-Way conference with feature phones VIP-256 series, VIP-255PT, VIP-361PE, VIP-362WT, and the ATA (Analog Telephone Adapter) VIP-156, VIP-157

Internet Sharing

Protocol TCP/IP, UDP / RTP / RTCP, HTTP, ARP, NAT, DHCP, PPPoE, DNS

Other Function DDNS, Ping test, Auto Provision Connection Type Static IP, PPPoE, DHCP Management HTTP Web Browser

System: 1, PWR, 1, SYS, 8 FXO Ports

LED Indications

WAN:1, LNK/Off

LAN:1, LNK/Off

Environment

Dimension (W x D x H)

Operating Temperature

Power Requirement

EMC/EMI

240 x 368 x 82 mm

-10 ~ 45 Degree C, 10 ~ 80% humidity

12V DC

CE, FCC Class B, RoHS

Remark: ** T.30/ T.38 support depends on fax machine, SIP provider and network / transport resilience.

Chapter 2 Installation Procedure

Basic System Configuration

2.1 Web Login

Step 1. Connect a computer to a LAN port on the IPX-1980. Your PC (DHCP client mode) will obtain an IP

address automatically. (It is usually in the 192.168.0.x range.)

Step 2. Start a web browser. To use the user interface, you need a PC with Internet Explorer (version 6

and higher), Firefox, or Safari (for Mac).

Step 3. Enter the default IP address of the IPX-1980: 192.168.0.1 into the URL address box.

Step 4. Enter the default user name admin and the default password admin then click Login to enter

Web-based user interface.

(Default IP)

Default WAN IP: 172.16.0.1

Default LAN IP: 192.168.0.1

Default Name: admin

Default Password: admin

Figure 2-1. Login page of the IPX-1980

2.2 Configuring the WAN

Step 1. Go to System → System Connection to find Network & Country.

Figure 2-2. Network & Country button

Figure 2-3. Network setting page

Step 2. Edit your WAN information.

There are three types of WAN connection. They are Static IP, PPPoE (Point-to-Point Protocol over

Ethernet), DHCP. You can find detail setting process in the user manual.

Figure 2-4. WAN connection type selection item

2.3 Remote Management

The function can enable users to manage the Internet Telephony PBX system at remote sites

and to allow technical person to assist you in solving network problem.

Step 1. Go to Network & Country → HTTP port and Remote Administration.

Figure 2-5. HTTP port and Remote Administration

Step 2. Mark Remote Administration to active it. And then enter the control port you want to

use. The default value is 80.

Step 3. Click Apply to save the configuration. And you can type the http://WAN IP address:

to access the IPX-1980 from the remote side.

Step 4. To verify the IP address of your computer and the Internet Telephony PBX system.

Click Start form Windows → Run. Type the cmd to open the command window, then

type ipconfig for getting default gateway address. In the below case, the default

gateway is 192.168.0.1 and the user’s PC is 192.168.0.100.

Figure 2-6. Check the IP address for the PC and IPX-1980

Every Time after save the change please press the “Activate Changes” to

make modification effect.

Chapter 3 Basic Configuration

3.1 Preparation Before Operation

What kind of IP Phone can be used with IPX-1980 IP PBX?

z Our IPX-1980 is base on SIP 2.0 (RFC 3261) any IP phone model base on same

protocol can be work with IPX-1980.

3.2 Before Making a Call

3.2.1 System Information

Default WAN IP: 172.16.0.1

Default LAN IP: 192.168.0.1

Default Name: admin

Default Password: admin

1. To login IPX-1980 must segment PC to same domain as IPX-1980

WAN or LAN IP address.

2. For security reason, please modify the username and password after

you login. You can modify in this page: “System”---“Management”

3. Every Time after save the change please press the “Activate

Changes” to make modification effect.

If username and password are right, this following page will be displayed:

z Network WAN/ LAN Port IP will be displayed

z Storage Total storage and used storage will be displayed

z Channels Channel information will be based on the product model

z Device Info Product Model and System Version will be displayed

1. If FXO without connection, the color will be Orange.

2. If FXO do connected, the color will be Green, also the front panel LED will

be lighting.

Common Button

Besides of the device info in the home page, the following common buttons are displayed

as well:

z Log out Log out GUI

z Reboot Reboot the IP PBX system

z Factory Defaults Restore all settings to factory default

z Activate Changes Activate the changes for your current configuration

System Menu

System Menu includes the following sub menu:

z Home Page Display device info

z Basic Basic configuration on extension, trunks, etc

z Inbound Control Configure Inbound Route, IVR and Black List, etc

z Advanced Configure extension's default info, conference, etc.

z Status Check record list, call logs, register status, etc here.

z System Configure network, time, etc; manage call logs, back up files, etc

3.2.2 Basic Configuration

Configure Extensions

Planet IP PBX support SIP/IAX2 and analog extension, configure extension from this

page: 【Basic】----【Extensions】

Extension Settings

Item Explanation

Search Search extension precisely or fuzzily

Show all Show all extensions

Extension Be connected to the phone eg: "888"

Name Extension name (English letter is supported only) eg: "Tom"

Password Password of SIP/IAX2 extension eg: "12u3b6"

Caller ID Caller's ID eg: "801"

Outbound CID Overrides the caller id when dialing out with a trunk.

VM Password Voicemail Password for this user, eg: "1234".

E-mail The e-mail address for this user, eg. "Tom@gmail.com"

Analog Phone If this user is attached to an analog port on the system, please

choose the port number here.

Dial Plan Please choose the Dial Plan for this user，Dial Plan is defined

under the "Outbound Routes".

Voicemail This user will have a voicemail account after choosing this option.

Can reinvite Set up calls directly between caller and receiver, after being

connected by IP PBX system. This method is known to cause

problems with certain hardware, such as the common Cisco ATA

186.

SIP Check this option if the User or Phone is using SIP or is a SIP

device.

IAX2 Check this option if the User or Phone is using IAX2 or is an IAX2

device.

T.38 Fax Enables T.38 fax (UDPTL) pass through on SIP to SIP calls

Agent Check this option if this User or Phone is a Call Agent.

NAT Check this option if the User or Phone is located behind a NAT

(Network Address Translation) enabled gateway.

Pickup Group Select your pickup group.

Delete VMail Voicemail will not be checkable by phone if you choose this

option. Messages will be sent by email only.

Note: You must configure SMTP server for this functionality.

DTMF Mode The Dual-Tone Multi-Frequency mode to be used is specified

here and can be changed if necessary. The default is rfc2833.

Video Call Enable/Disable Video call for this extension

Permit IP IP address and network restriction.

eg: "192.168.1.77" or "192.168.10.0/255.255.255.0"

Auto Provision Please select the phone manufacture and input MAC address of

the IP Phone. For more details, Please check in Part 3.10

Codecs Configure The allowed and disallowed codecs can be selected by clicking

this link. Default codecs are alaw, ulaw and G.729.

1. There are few default extensions which number started with "8", you

can add or delete extension by your requirement

2. As our professional suggestion, extensions don't exceed 100

accounts. If extensions were over 100, it will cause the system

crashed or other problems.

3. For security reason the default password is random character or

number ex: BB%ChH64rI, and every time when you reset to default

system will random a new password again.

3.2.3 Time Based Rules

You can set working time rule and after-working time rule, and deal with your inbound call

based on this time rule. Please set from this page: 【Time Based Rule】---【New Time

Rule】:

New Time Rule:

Item Explanation

Rule Name Define the time rule name.

Time & Date Conditions Set time segment of Month/Date/Week.

Destination How to deal with the inbound call in different time segment

eg: Inbound call will be forward to IVR in working time.

3.3 Outbound Call

3.3.1 Trunks

If you want to set up outbound call to connect to PSTN(Public Switch Telephone Network)

or VoIP provider, please configure on this page: 【Basic】->【Trunks】

Planet IP PBX supports 3 kinds of trunks: Analog/GSM line, Custom VoIP, Peer.

How to add each trunk:

1) Analog/ GSM Line

Click 【Add a Dial Rule】->【Analog/GSM】

Item Explanation

Description Define description for the trunk.

Lines Individual lines of the PBX

eg: Analog Port #3: The third analog port of the PBX.

You can configure the Analog/GSM line through PLANET IP PBX. Same Analog line

couldn't be used in multiple trunks. If you don't have available Analog/GSM trunk, you

can't set up trunk.

2) Custom VoIP

Custom VoIP allows you to create a VoIP trunk, please configure on this page:

【Add a Trunk】->【VoIP Trunk】

Item Explanation

Description Description for VoIP Trunk, digit or letter is allowed.

Protocol Choose protocol for this trunk, SIP or IAX2

Dial Plan Choose a dial plan for this trunk, define it in the submenu named

【Outbound Routes】.

closed

Host Host Address provided by VoIP Provider.

Outbound proxy Outbound proxy is provided by VoIP Provider.

Proxy Port Proxy Port is provided by VoIP Provider.

Without If you don't use Authentication when connecting server, Please

Authentication check this option.

Username Username provided by VoIP Provider.

Password Password provided by VoIP Provider.

3) Peer

PLANET IP PBX will be taken as a Client when you use "Peer", it's used for outbound call

by connecting to another IPX-1980 IP PBX.

Item Explanation

Peer Name Define the Peer Name, digit or letter is allowed.

Protocol Choose protocol for this trunk, SIP or IAX2

Dial Plan Choose a dial plan for this trunk, define it in the submenu named

【Outbound Routes】.

Host IP Address of the other IPX-1980 IP PBX

NAT Check this option, extension user will be configured after NAT

(Network Address Translation).

Without

Authentication

If you don't use Authentication when connecting server, Please

check this option.

Username Username provided by the other IPX-1980 IP PBX.

Password Password provided by the other IPX-1980 IP PBX.

Once A trunk is added, this trunk will be displayed in the "List of Trunk". You can define the

codecs, configure advanced settings or delete this trunk from the drop downs of "Option"

3.3.2 Outbound Routes

Outbound Routes is to define what trunk is used for outbound call by extension user. If

you don't allow extension user call out, please ignore this part.

Please configure on this page: 【Basic】->【Outbound Routes】

On this page, you can configure basic match pattern of outbound routes and create

different dial plan. Please configure by clicking【Add a Dial Rule】

Item Explanation

Rule Name Set a name for this dial rule

PIN Set Set PIN which you need input when you dial out by this rule.

Record in CDR If you selected it, CDR will show which pin the call is outbound

through

Place this call Choose a trunk for this rule

through

Failover Choose a failover trunk for using when the above chosen trunk is

not available.

Dialing Rules Define the number match pattern for dialing.

Define a custom

pattern

Delete[ ]digits prefix If deleted one digit prefix, when dial 12345, digit 2345 will be sent.

Auto-add digit[ ] If added digit"1", when dial 12345, digit 123451 will be sent.

N digit from 2 to 9

Z digit from 1 to 9

X digit from 0 to 9

. One digit or multiple digits

3.4 Inbound Call

3.4.1 Inbound Routes

When a call from outside, you want to forward this call to an extension or IVR, this Chapter

will introduce you how to deal with the inbound calls.

Please configure on this page:【Inbound Routes】

General

When a call from a trunk (Analog/ VoIP), it could be forwarded to an extension, call queue,

conference or IVR. You can choose based on your requirement.

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