Pitney Bowes SendPro C, SendPro+ Operator's Manual

Shipping & Mailing Postage Meters

SendPro® C, SendPro®+

PCN 8H00 

Operator Guide

US English Edition SV63317 Rev D PDF August 2019

All rights reserved. This book may not be reproduced in whole or in part in any fashion or stored in a retrieval system of any type or transmitted by any means, electronically or mechanically, without the express written permission of Pitney Bowes.

The use of this information by the recipient or others for purposes other than the training of customers on Pitney Bowes equipment may constitute an infringement of intellectual property rights of Pitney Bowes, and Pitney Bowes assumes no responsibility for any such use of the information.

We have made every reasonable effort to ensure the accuracy and usefulness of this manual. However, we cannot assume responsibility for errors or omissions or liability for the misuse or misapplication of our products.

Except as provided in writing, duly signed by an officer of Pitney Bowes, no license either express or implied, under any Pitney Bowes or third party’s patent, copyright or other intellectual property rights is granted by providing this information.

Table of Contents

Sealing the envelope only, bypass all printing 34

Filling the moistener tank 35

1 - Quick start guide

Finding the Product Code Number (PCN) and serial number 9

Navigating the Home screen on the SendPro C, SendPro+ 10

Print a trackable label or print postage on an envelope 12

Creating and printing a trackable label 15

Tracking a shipment 20

Using cost accounts to charge back Trackable Labels postage costs 20

Adding a single Trackable Labels cost account 21

Printing postage on envelopes 22

Sending a First-Class letter envelope on SendPro C, SendPro+ Model with PCN 8H00 24

Sending a large First-Class® envelope SendPro C, SendPro+ Model with PCN 8H00 25

Sending Certified Mail on SendPro C, SendPro+ Model with PCN 8H00 27

Installing the ink cartridge 35

Printing a test pattern 36

Supplies, ink cartridges, and options 37

Accessing the SendPro® Care application 39

2 - Connectivity information

Setting up a wired network connection on SendPro C, SendPro+ Model with PCN 8H00 43

Setting up a wireless (WiFi) network connection 44

Connecting to a hidden Wi-Fi network 45

Deleting a Wi-Fi network 46

Checking your network connection 47

Checking the MAC address for wired and wireless networks 48

Setting up a proxy server 50

Sending an international letter on SendPro C, SendPro+ Model with PCN 8H00 28

Sending mail using a Certificate of Mailing on SendPro® C, SendPro®+ Model with PCN 8H00 29

Using USPS special services 31

Adding a graphic to your envelope in Envelope Printing 31

How to process ERR in Envelope Printing on SendPro C, SendPro+ 32

Using the weighing platform for Envelope Printing 33

Sealing envelopes 33

Pitney Bowes Operator Guide August 2019 iii

3 - Managing your machine

Creating or disabling the security PIN 53

Adjusting time zone and location code 54

Adjusting display brightness 54

Setting up Energy Saver on SendPro C, SendPro+ Model with PCN 8H00 55

Managing your Pitney Bowes USPS Postage Funds 55

Using USPS Informed Delivery 55

Installing your SendPro C, SendPro+ 57

Installing a scale 62

Uploading system logs 62

Deleting addresses from the Trackable Label address book 80

Editing addresses in the Trackable Label address book 81

Managing your Trackable Labels cost accounts81

4 - Using Trackable Labels

Signing in and out of Trackable Labels 65

Creating and printing a trackable label 66

Creating a trackable label from the address book 71

Creating a new trackable label sender address 71

Changing the sender address for Trackable Labels 72

Creating an international trackable label 72

Printing a USPS return trackable label 73

Printing a USPS scan form 73

Reprinting a USPS, UPS or FedEx trackable label 74

Canceling a UPS or FedEx trackable label 74

Getting a USPS refund for a trackable label 74

5 - Managing Trackable Labels

Use SendPro Online to perform these tasks for your SendPro C machine 77

Using the Trackable Labels address book 78

About cost accounts for Trackable Labels 78

Turning Trackable Label cost accounts on or off 78

Changing the default refill amounts for Trackable Labels 79

Turning on address autofill 79

Searching addresses in the Trackable Label address book 79

Adding new addresses to Trackable Labels address book 80

Adding a single Trackable Labels cost account 81

Modifying a Trackable Label cost account 82

Refilling Trackable Labels postage 83

Setting up your FedEx account 83

Setting up your UPS account 84

Setting up default printing options 84

Managing Trackable Labels email notifications 85

Setting the default address for USPS return labels 85

Determining how you spend your postage 86

Withdrawing money from your Trackable Labels account 86

6 - Using Envelope Printing

Printing postage on envelopes 89

Checking your available Envelope Printing postage 90

Refilling postage for your Envelope Printing balance 91

Using accounts to charge back Envelope Printing postage costs 92

Sending a First-Class letter envelope on SendPro C, SendPro+ Model with PCN 8H00 93

Sending a large First-Class® envelope SendPro C, SendPro+ Model with PCN 8H00 93

Sending Certified Mail on SendPro C, SendPro+ Model with PCN 8H00 95

Sending an international letter on SendPro C, SendPro+ Model with PCN 8H00 96

Printing a future date 97

Omitting the date from Envelope Printing for SendPro C, SendPro+with model PCN 8H00 98

Pitney Bowes Operator Guide August 2019 iv

Printing additional postage 98

Envelope Printing

Re-dating your mail 99

Using USPS special services 100

Entering weight manually for Envelope Printing 100

Using the weighing platform for Envelope Printing 102

Sealing the envelope only, bypass all printing 102

Sealing envelopes 103

Zeroing the scale 104

Adding insurance to your mail in Envelope Printing 104

How to process ERR in Envelope Printing on SendPro C, SendPro+ 105

Getting a USPS refund for damaged or incorrectly printed mail in Envelope Printing 105

Adding a graphic to your envelope in Envelope Printing 106

Creating a custom text message for your mail on SendPro C, SendPro+ model with PCN 8H00 107

Adding a custom text message to your envelope or tape 109

Editing or deleting a custom text message on SendPro C, SendPro+ model with PCN 8H00 111

Printing a graphic on your envelope without printing postage 113

Adding an inscription to your envelope in Envelope Printing 113

Printing only the date and time in Envelope Printing 113

Uploading Envelope Printing transactions 116

Clearing or resetting the number of mailpieces you've sent in Envelope Printing 118

Performing USPS postal inspections for Envelope Printing 118

Updating postal rates or software for Envelope Printing 119

Viewing the total Envelope Printing postage spent 122

Viewing the Envelope Printing postage refill history 122

Setting the Envelope Printing low funds warning 122

Setting up a mailer ID 123

Updating the ZIP code 123

Managing accounts for Envelope Printing 123

Multi-level Envelope Printing accounts 124

Turning Envelope Printing account passwords on and off 125

Creating an Envelope Printing account 126

Editing an Envelope Printing account 127

Deleting an Envelope Printing account 128

8 - View Print Reports

Printing a receipt when refilling postage for Envelope Printing 131

Viewing the total Envelope Printing postage spent 131

Viewing the Envelope Printing postage refill history 131

Printing a report for the number of mailpieces

7 - Managing Envelope Printing

Confirming your meter update for Envelope Printing 115

Changing the default refill amounts in

Pitney Bowes Operator Guide August 2019 v

115

sent in Envelope Printing 132

Printing Envelope Printing funds report 132

Running Envelope Printing account reports 133

Emailing an Envelope Printing account report 133

Setting the Envelope Printing account report period 135

Setting the Envelope Printing account report preferences 136

Viewing the Trackable Labels history 137

9 - Mail Machine Maintenance

Key in Postage 171

Sections of the meter impression 172

Postal Security Device 172

Parts of the machine 173

Connections on the back of the machine 174

Specifications 174

Check the postage print quality on the SendPro C, SendPro+ Model with PCN 8H00 139

Printing a test pattern 139

Cleaning the print nozzles 140

Checking the ink level 140

Installing the ink cartridge 141

Change the ink waste pad on the SendPro C, SendPro+ Model with PCN 8H00 142

Cleaning the printhead 144

Installing the printhead 149

Cleaning the moistener brush and wick assembly 154

Filling the moistener tank 157

Avoiding envelope sealing issues 157

How to properly feed envelopes 158

Managing product email notifications 159

Moving your SendPro C, SendPro+ meter 160

12 - Technical Support

Contacting Pitney Bowes 177

A - SendPro Online

Importing Addresses 181

Exporting Addresses 185

Importing Cost Accounts 185

Exporting Cost Accounts 186

Exporting a History Report 186

Setting up and Managing a UPS Account 187

Setting up and Managing a FedEx Account 188

Managing Users 190

Inviting Users 192

Viewing Locations in SendPro Online and on the SendPro C/SendPro+ 193

Creating an international trackable label 193

Printing a USPS scan form 194

10 - Supplies

Ordering supplies from your SendPro C, SendPro+ Model with PCN 8H00 163

Supplies, ink cartridges, and options 166

11 - Machine Information

USPS requirements 171

Pitney Bowes Operator Guide August 2019 vi

Shipping Label Printing Defaults 194

Comparing Carrier Rates 195

B - Safety

Lithium Ion Battery 200

Agency Compliance Information 200

Important Safety Notes 200

Note for California Customers Only on all Models 202

C - Third party software

Third party software 204

Pitney Bowes Operator Guide August 2019 vii

1 - Quick start guide

In this section

Finding the Product Code Number (PCN) and serial number 9 Navigating the Home screen on the SendPro C, SendPro+ 10 Print a trackable label or print postage on an envelope 12 Creating and printing a trackable label 15 Tracking a shipment 20 Using cost accounts to charge back Trackable Labels postage costs 20 Adding a single Trackable Labels cost account 21 Printing postage on envelopes 22 Sending a First-Class letter envelope on SendPro C, SendPro+ Model with PCN 8H00 24 Sending a large First-Class® envelope SendPro C, SendPro+ Model with PCN 8H00 25 Sending Certified Mail on SendPro C, SendPro+ Model with PCN 8H00 27 Sending an international letter on SendPro C, SendPro+ Model with PCN 8H00 28 Sending mail using a Certificate of Mailing on SendPro® C, SendPro®+ Model with PCN 8H00 29 Using USPS special services 31 Adding a graphic to your envelope in Envelope Printing 31 How to process ERR in Envelope Printing on SendPro C, SendPro+ 32 Using the weighing platform for Envelope Printing 33 Sealing envelopes 33 Sealing the envelope only, bypass all printing 34 Filling the moistener tank 35 Installing the ink cartridge 35 Printing a test pattern 36

Quick start guide

Supplies, ink cartridges, and options 37 Accessing the SendPro® Care application 39

Finding the Product Code Number (PCN) and serial number

To locate the (1) Product Code Number (PCN) and the (2) 7-digit serial number, check the label on the rear of the meter or under the display cover as shown here. Note that the serial number is blurred out here for security reasons.

Pitney Bowes Operator Guide August 2019 9

Quick start guide

Navigating the Home screen on the SendPro C, SendPro+

The Home screen on the SendPro C, SendPro+ machine provides the starting point for creating either a trackable shipping label or printing postage on an envelope.

For general purpose envelopes and post cards, print postage by tapping (1) Envelope Printing. For important large envelopes or packages using USPS, USP®, or FedEx® start creating a shipping label by tapping (2) Trackable Labels.

The application drawer (3) at the bottom of the screen provides access to a variety of applications to support and enhance your SendPro C-Series device. For example, you can track shipments (Universal Tracking), access address information (Address Book) and even check your network connection (Check Network).

Pitney Bowes Operator Guide August 2019 10

Quick start guide

To view all of the options in the application drawer, tap the double-headed arrow (4) on the right side of the application drawer. Other options include the ability to track a shipment (Tracking), visit the USPS postal website, and order supplies.

Note: The History icon in the applications drawer provides information about labels you have created using the Trackable Labels application (Date, Recipient, Carrier, Tracking Number (USPS), Status, and Label Amount). The History & Report application provides a history of the postage refill operations you have performed for the Envelope Printing application.

Global Toolbar

The global toolbar located at the top of the Home screen appears at the top of every screen within the Trackable Labels and Envelope Printing applications.

This toolbar allows you to view and change settings and defaults values for your machine and the Trackable Labels and Envelope Printing applications.

(1) Back - Return to the previous screen.

(2) Home - Return to the Home screen from anywhere in Trackable Labels or Envelope Printing.

Pitney Bowes Operator Guide August 2019 11

Quick start guide

(3) Support - Get information on how to perform tasks using Trackable Labels and Envelope Printing using the SendPro Care app. Search online content or watch a video.

(4) Network - View the current network type (wireless or Ethernet) and status and strength (for wireless connection). Allows you to turn wireless connection on or off. The icon here represents a wireless connection.

(5) Settings - View or change your machine and application settings. For your machine, this includes adjusting the screen brightness, setting sound notification levels, and viewing wireless or Ethernet connection information. For the Envelope Printing this includes setting up automatic postage refills, external scales and barcode scanners and performing maintenance on the mail postage printer. For the Trackable Labels this includes managing your carrier accounts and setting up your shipping label printer default values.

(6) Profile - View your profile (name and email for Trackable Label account), log out, or lock your SendPro C device.

Print a trackable label or print postage on an envelope

With SendPro® C you can create either a trackable shipping label or print postage on an envelope. For a shipping label, tap Trackable Labels on the Home screen. For postage, tap Envelope Printing on the Home screen.

Use Trackable Labels to get the best pricing, free tracking and detailed delivery history for Priority Mail® and other USPS package services. You can also send via UPS® or FedEx®. The packaging options and benefits are almost identical. The process for creating a UPS or FedEx label is the same.

Pitney Bowes Operator Guide August 2019 12

Use Trackable Labels for:

Quick start guide

Thick envelopes

USPS non flat rate envelopes

Poly mailers

Boxes USPS flat rate boxes

USPS flat rate envelopes

USPS non flat rate boxes

Pitney Bowes Operator Guide August 2019 13

Tube

Quick start guide

Use Envelope Printing for:

Standard envelopes and postcards

Large envelopes

Pitney Bowes Operator Guide August 2019 14

Creating and printing a trackable label

1. Tap Trackable Labels on the Home screen.

Quick start guide

2. Tap the carrier you want to use. For example, tap USPS.

Pitney Bowes Operator Guide August 2019 15

Quick start guide

3. Verify that the sender address is correct. If not, tap on the Sender field and select a new address.

4. If you have enabled cost accounts on your SendPro® C, you must provide an account. If this field contains an account, verify the account is correct. To change or add an account, tap on the Cost Account field and select an account from the list.

5. Tap Continue.

Pitney Bowes Operator Guide August 2019 16

Quick start guide

6. Enter the recipient address. You can manually enter the recipient information or select one from the address book. To select one from the address book, tap the Address icon in the upper right corner of the screen as shown here.

7. Tap Continue.

8. Tap a package type. For example, Box or Envelope.

Pitney Bowes Operator Guide August 2019 17

Quick start guide

9. Enter the dimensions and the weight of the box or envelope:

l Tap each dimension and enter a value using the display keypad. Tap the green check mark

when done.

l If you have an attached scale, place the box or envelope on the scale and the weight appears

in the weight field. If you do not have a scale, tap on the Weight field and enter the value using the keypad and then tap Apply.

10. Tap Continue.

11. Tap the service you want to use, in this example, Priority Mail.

Pitney Bowes Operator Guide August 2019 18

Quick start guide

12. Tap Add additional service to add extra services. If you are not adding any special services, go to step 14.

13. Select the extra service, in this example, Signature Confirmation.

14. You can continue to add additional services if necessary. Tap Apply when done.

15. Tap Print.

Pitney Bowes Operator Guide August 2019 19

Quick start guide

16. At the Label Options screen, tap Format and select the printer format. For example, tap Roll- 4x6.

Note: If you want to print a sample label first, tap the Print Sample button.

17. Tap Print again and the label prints.

l If prompted, enter the Sender and Recipient's phone number (required for some services).

18. The carrier screen reappears. You can now print another label.

Tracking a shipment

You can locate the tracking number for a trackable label by using the History button on the Home screen. You can then use that tracking number to locate the shipment.

1. Tap Universal Tracking in the application drawer at the bottom of the Home screen.

2. Enter the carrier's tracking number in the field provided.

3. Tap Track.

4. The package status is displayed at the top of the screen.

Using cost accounts to charge back Trackable Labels postage costs

You can assign the costs for a trackable label to an account when you create the trackable label.

In order to use cost accounts to charge back your Trackable Labels postage costs you need to turn on the cost accounts feature.

Pitney Bowes Operator Guide August 2019 20

Quick start guide

1. Open Trackable Labels cost accounts by tapping the Cost Accounts icon in the application drawer at the bottom of the Home screen.

2. Tap the Cost Account settings icon in the upper right corner of the Cost Accounts screen.

3. Tap the slider in the upper right so that it turns blue and ON display.

l If you want to make sure every trackable label is assigned an account, tap in the check box for

Require cost account for all shipments.

4. Once you turn cost accounts on, you will need to have at least 1 cost account to print a trackable label.

Adding a single Trackable Labels cost account

Open your Trackable Label cost accounts by tapping the Cost Accounts icon in the application drawer at the bottom of the Home screen. This opens the Cost Accounts screen.

Note: To import or export multiple cost accounts, use your SendPro® C user ID to log into SendPro Online. In your web browser, go to https://login.pitneybowes.com/sendpro and sign in with your SendPro C user ID and password.

1. Tap the plus sign + in the upper left corner of the Cost Accounts screen.

2. Enter the account name, up to 20 characters. Tap the green check mark when done. You can use lower case letters, upper case letters, numerals and special characters for the account name. Allowed special characters include:

l - hyphen l _ dash l ' single quote l @ at sign l . Period l and optional description.

3. (Optional) Enter a description of the account, up to 200 characters.

4. Tap Enter (green check mark) when done. You can use the same types of characters as for the account name.

5. Tap on the option button for Active or Inactive, whichever is appropriate for this account.

Pitney Bowes Operator Guide August 2019 21

Quick start guide

6. To make this the account that is automatically used for all trackable labels, tap the checkbox for Make this my default Cost Account.

7. Tap Apply.

Printing postage on envelopes

Tap Envelope Printing on the Home screen to open the Envelope Printing screen.

This screen is the starting point for printing postage on an envelope or tape. It also allows you to change what you print on the envelope.

Within the mail screen you can:

1. View the balance of funds you have remaining in your meter.

2. Select an account by tapping Account (this option appears if your device has the account feature enabled).

3. Tap Class to view the class and any extra services.

4. Tap the weight icon to view the weighing options (enter weight manually or using a scale).

5. Tap the date to view the date options.

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Quick start guide

6. View the total postage amount.

7. Preview or add graphics.

8. Tap Print Mode to access the Print mode screen. This provides you with different printing modes such as adding graphics to your envelope, adding more postage, or making corrections to the date. You can also choose to only seal envelopes without printing any postage.

Scroll down to view additional options.

Pitney Bowes Operator Guide August 2019 23

Quick start guide

9. Tap on the option you want to select the mode.

l Certificate of Mailing l Date and Time Stamp l Date Correction l Graphic Only l Postage Correction l Postage Printing - printing postage on an envelope is the default mode. l Seal Only- bypass all printing. l Test Print - Check the quality of postage imprint

Sending a First-Class letter envelope on SendPro C, SendPro+ Model with PCN 8H00

If you are unsure of your SendPro C, SendPro+ model number, refer to Related topics.

1. Tap Envelope Printing on the Home screen.

2. If you have the accounting feature enabled on your machine:

a. Tap Account on the left side of the screen. b. Select an account.

If you have only a single account, once you select that account the device will remember that account the next time you start Envelope Printing.

3. Tap Class.

4. Tap Start Over to display a list of all the available classes.

5. Tap First-Class Retail Metered for a First-Class mail envelope.

6. Tap Letter.

7. Select any special services required.

8. Tap Apply.

9. Place the envelope on the scale. The weight appears in the weight button on the screen.

10. Place the envelope on the feed deck; the machine automatically feeds the envelope and prints the postage.

Pitney Bowes Operator Guide August 2019 24

Quick start guide

Note: If you have previously printed any envelopes, you may get a message that transactions are being uploaded. Once the upload completes, you see the message "Transaction upload status, Upload success" with a check mark. Tap the check mark.

Sending Certified Mail on SendPro C, SendPro+ Model with PCN 8H00

If you are unsure of your SendPro C, SendPro+ model number, refer to Related topics.

Not all extra services like Certified Mail are available for all classes and only certain services can be combined.

To find out more about Certified Mail, tap on the Postal Advisor icon in the application drawer at the bottom of the Home screen. Scroll down until you reach the section on Extra Services.

1. Tap Envelope Printing on the Home screen.

2. If you have the accounting feature enabled on your machine: a. Tap Account on the left side of the screen.

b. Select an account.

If you have only a single account, once you select that account the device will remember that account the next time you start Envelope Printing..

3. Tap Class.

4. Tap Start Over to display a list of the available classes.

5. Tap a class that can be combined with Certified Mail (for example, First Class or Priority Mail).

6. Tap on the mailpiece type (for example, letter or large envelope).

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Quick start guide

7. Tap on Certified as your extra service and tap Apply.

8. Depending on the type class and type of mailpiece:

l Enter the destination ZIP Code and tap Apply l Enter the Mailer ID and tap Apply.

9. Enter the barcode from the label and tap Apply.

10. Run the mailpiece through the machine.

11. Place green Certified Mail label on the mailpiece. (USPS Label 3800-N)

Sending an international letter on SendPro C, SendPro+ Model with PCN 8H00

If you are unsure of your SendPro C, SendPro+ model number, refer to Related topics.

1. Tap Envelope Printing on the Home screen.

2. If you have the accounting feature enabled on your machine: a. Tap Account on the left side of the screen.

b. Select an account.

If you have only a single account, once you select that account the device will remember that account the next time you start Envelope Printing.

3. Tap Class.

4. Tap Start Over to display a list of all the available classes.

5. Tap First-Class Mail Intl Retail for a First-Class mail envelope.

6. Tap Letter.

7. Tap in the Country field and use the keypad to enter the destination country.

8. Select any special services required.

9. Tap Apply.

10. Place the envelope on the scale. The weight appears in the weight button on the screen.

11. Place the envelope on the feed deck; the machine automatically feeds the envelope and prints the postage.

Pitney Bowes Operator Guide August 2019 28

Quick start guide

Sending mail using a Certificate of Mailing on SendPro® C, SendPro®+ Model with PCN8H00

If you are unsure of your SendPro C, SendPro+ model number, refer to Related topics.

Purchase a Certificate of Mailing when you need to have proof that you’ve sent a letter or package.

A Certificate of Mailing is a receipt that provides evidence of the date that you took your mail to the Postal Service™ for mailing.

1. Fill out the USPS postal forms 3606-D, 3665, or 3817 which can be obtained at the post office or online at the USPS web site.

2. Calculate the fees for all of the mail pieces. This can include the cost of the Certificate of Mailing fees as well as the total postage amount.

3. Tap Envelope Printing on the Home screen.

4. If you have the accounting feature enabled on your device:

a. Tap Account on the left side of the screen. b. Select an account.

If you have only a single account, once you select that account the device will remember that account the next time you start Envelope Printing.

5. Scroll down and tap Print Mode on the left side of the Envelope Printing screen.

Pitney Bowes Operator Guide August 2019 29

Quick start guide

6. Tap on Certificate of Mailing.

7. Tap Apply.

8. Tap on the postage amount and use the keypad to enter the amount you calculated in step 2.

9. Feed the appropriate form (3606-D, 3665, or 3817) through the feeder so the meter stamp prints on the form or on a tape strip that can be applied to the form. Alternatively, you can print the meter stamp on each of the mail pieces that are included in the Certificate of Mailing.

10. Take the mail pieces and the printed form to the Post office. They will apply a round stamp proof of induction mark that serves as legal proof that your items have been mailed.

Pitney Bowes SendPro C, SendPro+ Operator's Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

1 - Quick start guide

Finding the Product Code Number (PCN) and serial number

Navigating the Home screen on the SendPro C, SendPro+

Print a trackable label or print postage on an envelope

Creating and printing a trackable label

Tracking a shipment

Using cost accounts to charge back Trackable Labels postage costs

Adding a single Trackable Labels cost account

Printing postage on envelopes

Sending a First-Class letter envelope on SendPro C, SendPro+ Model with PCN 8H00

Sending Certified Mail on SendPro C, SendPro+ Model with PCN 8H00

Sending an international letter on SendPro C, SendPro+ Model with PCN 8H00