Copyright 2005 Philips Consumer Electronics B.V. Eindhoven, The Netherlands.
All rights reserved. No part of this publication may be reproduced, stored in a
retrieval system or transmitted, in any form or by any means, electronic,
mechanical, photocopying, or otherwise without the prior permission of Philips.
Mapping Large Signal Panel E1-E3 (Part 2)(E5) 5354-55
Side Jack Panel(G1) 5657
ACS Module(H1) 5862-63
ACS Module(H2) 5962-63
ACS Module(H3) 6062-63
Mapping ACS Module H1-H3(H4) 6162-63
HOP Panel(J1)6469
HOP Panel(J2)6569
Diversity HOP Panel J1 and J2(J3) 6669
Mapping HOP Panel J1 and J2 Part 1(J4) 6769
Mapping HOP Panel J1 and J2 Part 2(J5) 6869
Keyboard Panel(K1) 7071
8. Alignments73
9. Circuit Descriptions, List of Abbreviations, and IC
Data Sheets79
List of Abbreviations96
IC Data Sheets100
10. Spare Parts List109
11. Revision List119
Published by JH 563 Service PaCEPrinted in the NetherlandsSubject to modificationEN 3122 785 15020
EN 2DPTV565 AA1.
Technical Specifications, Connections, and Chassis Overview
1.Technical Specifications, Connections, and Chassis Overview
Index of this chapter:
1.1 Technical Specifications
1.2 Connections
1.3 Chassis Overview
1.1Technical Specifications
1.1.1Reception
Tuning System: PLL
Nr. Of Presets: 100
Color Systems Off-air: PAL B/G, D/K, I
Ye -Video (CVBS) 1.0 V_pp / 75 ohm jq
Wh - Audio L 0.5 V_rms / 10 kohm jq
Rd - Audio R 0.5 V_rms / 10 kohm jq
EN 3DPTV565 AA1.
Side I/O (3.5 mm jack)
Bk -Headphone 10 mW / 8 - 620 ohm t
Side I/O (Hosiden: SVHS - In)
1-Y Ground H
2-C Ground H
3-Y 1.0 Vpp / 75 ohm j
4-C 0.3 Vpp / 75 ohm j
1.3Chassis Overview
CRT
Panel
SSB
FOCUS
BLOCK
(FG2)
ACS
SSM
HOP
Figure 1-4 PWB location
LSB
AC INPUT
F_15020_031.eps
170305
EN 4DPTV565 AA2.
Safety Instructions, Warnings, and Notes
2.Safety Instructions, Warnings, and Notes
Index of this chapter:
2.1 Safety Instructions
2.2 Maintenance Instructions
2.3 Warnings
2.4 Notes
2.1Safety Instructions
Safety regulations require that during a repair:
•Due to the chassis concept, a very large part of the circuitry
(incl. deflection) is 'hot'. Therefore, connect the set to the
mains via an isolation transformer.
•Replace safety components, indicated by the symbol h,
only by components identical to the original ones. Any
other component substitution (other than original type) may
increase risk of fire or electrical shock hazard.
•Wear safety goggles when you replace the CRT.
Safety regulations require that after a repair, you must return
the set in its original condition. Pay, in particular, attention to
the following points:
•General repair instruction: as a strict precaution, we advise
you to re-solder the solder connections through which the
horizontal deflection current is flowing. In particular this is
valid for the:
1. Pins of the line output transformer (LOT).
2. Fly-back capacitor(s).
3. S-correction capacitor(s).
4. Line output transistor.
5. Pins of the connector with wires to the deflection coil.
6. Other components through which the deflection current
flows.
•The maintenance inspection includes the following actions:
1. Perform the 'general repair instruction' noted above.
2. Clean the power supply and deflection circuitry on the
chassis.
3. Clean the picture tube panel and the neck of the picture
tube.
2.3Warnings
•In order to prevent damage to ICs and transistors, avoid all
high voltage flashovers. In order to prevent damage to the
picture tube, use the method shown in Fig. 2-1, to
discharge the picture tube. Use a high voltage probe and a
multi-meter (position V
reading is 0 V (after approx. 30 s).
V
Figure 2-1 Discharge picture tube
). Discharge until the meter
DC
E_06532_007.eps
250304
Note: This re-soldering is advised to prevent bad connections
due to metal fatigue in solder connections, and is therefore only
necessary for television sets more than two years old.
•Route the wire trees and EHT cable correctly and secure
them with the mounted cable clamps.
•Check the insulation of the mains cord for external
damage.
•Check the strain relief of the mains cord for proper function,
to prevent the cord from touching the CRT, hot
components, or heat sinks.
•Check the electrical DC resistance between the mains plug
and the secondary side (only for sets that have an isolated
power supply). Do this as follows:
1. Unplug the mains cord and connect a wire between the
two pins of the mains plug.
2. Turn on the main power switch (keep the mains cord
unplugged!).
3. Measure the resistance value between the pins of the
mains plug and the metal shielding of the tuner or the
aerial connection of the set. The reading should be
between 4.5 MΩ and 12 MΩ.
4. Switch the TV 'off' and remove the wire between the
two pins of the mains plug.
•Check the cabinet for defects, to prevent the possibility of
the customer touching any internal parts.
2.2Maintenance Instructions
•All ICs and many other semiconductors are susceptible to
electrostatic discharges (ESD, w). Careless handling
during repair can reduce life drastically. Make sure that,
during repair, you are connected with the same potential as
the mass of the set by a wristband with resistance. Keep
components and tools also at this potential. Available ESD
protection equipment:
– Complete kit ESD3 (small tablemat, wristband,
connection box, extension cable and ground cable)
4822 310 10671.
– Wristband tester 4822 344 13999.
•Together with the deflection unit and any multi-pole unit,
flat square picture tubes form an integrated unit. The
deflection and the multi-pole units are set optimally at the
factory. We do not recommend adjusting this unit during
repair.
•Be careful during measurements in the high voltage
section and on the picture tube.
•Never replace modules or other components while the unit
is 'on’.
•When you align the set, use plastic rather than metal tools.
This will prevent any short circuits and the danger of a
circuit becoming unstable.
2.4Notes
2.4.1General
We recommend a maintenance inspection carried out by
qualified service personnel. The interval depends on the usage
conditions:
•When a customer uses the set under normal
circumstances, for example in a living room, the
recommended interval is three to five years.
•When a customer uses the set in an environment with
higher dust, grease, or moisture levels, for example in a
kitchen, the recommended interval is one year.
•Measure the voltages and waveforms with regard to the
chassis (= tuner) ground (H), or hot ground (I), depending
on the tested area of circuitry.
•The voltages and waveforms shown in the diagrams are
indicative. Measure them in the Service Default Mode (see
chapter 5) with a colour bar signal and stereo sound (L: 3
kHz, R: 1 kHz unless stated otherwise) and picture carrier
at 475.25 MHz (PAL) or 61.25 MHz (NTSC, channel 3).
Directions for Use
EN 5DPTV565 AA3.
•Where necessary, measure the waveforms and voltages
with (D) and without (E) aerial signal. Measure the
voltages in the power supply section both in normal
operation (G) and in standby (F). These values are
indicated by means of the appropriate symbols.
•The picture tube panel has printed spark gaps. Each spark
gap is connected between an electrode of the picture tube
and the Aquadag coating.
•The semiconductors indicated in the circuit diagram and in
the parts lists, are interchangeable per position with the
semiconductors in the unit, irrespective of the type
indication on these semiconductors.
3.Directions for Use
You can download this information from the following websites:
Remove two screws (E) (one each at either end of the plastic
light barrier).
4.1.13 Mirror Mounting Board Removal (57)
Remove all screws, located in the mirror mounting board
brackets, and remove the board.
Note: Take care not to place fingerprints or smudges on the
mirror.
4.1.14 Complete Optical Assembly or Individual CRT Assembly
Removal
1. Remove the Plastic Light Barrier.
2. Disconnect the CRT panels, 2nd anode leads (at HVT),
and the yoke connectors from assemblies to be removed.
3. To remove the complete Optical Assembly, remove four
screws (G) and lift the assembly up and out.
4. To remove individual CRT assemblies, remove four screws
(H) from the desired assembly and lift the assembly up and
out.
Caution: Do not disturb the focus assembly wing nuts, as this
will misadjust mechanical focus.
4.1.8Convergence Panel Removal (ACS)
First, remove the Module Bracket (see the chapter “Small
Signal Module Removal”).
1. Carefully pull the ACS panel upward to separate it from the
SSM connectors.
2. Disconnect the cable assemblies.
EN 8DPTV565 AA4.
Mechanical Instructions
4.2Service Position
1. Remove the Side Back Covers.
2. Remove the Front Speaker Baffle.
3. Remove the Front Control Panel.
4. Route the ribbon cable and the wire through opening and
into the back of the unit.
5. Reconnect the ribbon cable to the Front Control Panel.
6. Remove the Side Jack Panel to allow room for cable
movement.
7. Remove the rear Jack Panel cover (76).
8. Being careful with the PIP Panel, pull the Chassis Frame
out and tilt up.
9. Place the Chassis Frame on the bottom board of the PTV.
4.3Picture Tube Replacement
Replacement of the cathode ray tube (CRT) and/or optical
system components of a Projection TV (PTV) can be easily
accomplished by following general guidelines. Use care when
working around the CRT and optical systems of the PTV. The
PTV light path encompasses a number of precision optical
components. These include lenses, mirrors, the lenticular
screen, and Fresnel lens. The PTV incorporates three separate
CRTs, representing green, red, and blue outputs. Each CRT
uses an independent deflection/convergence yoke, magnetic
centring ring, coupler, C-element lens, and output lens (A/B
lens). Each tube is mechanically fastened to a coupler which
houses fluid (a glycol-type substance) used to cool the high
temperatures generated by the small (7") CRTs. The fluid also
provides an optical characteristic supporting the optical system
of the PTV. When replacement of a CRT or optical component
is required, caution must be exercised in preventing fluid
spillage. The technician must carefully reassemble the CRT/
optical components, ensuring a proper seal of the coupling
fluid. Use only factory original coupling fluid.
Caution: Do not use or add water as an alternative to the
prescribed coupling fluid.
Note: Upon completion of CRT/optical assembly repair, the
centring, convergence, grey scale, mechanical and electrical
focus adjustments are required. If more than one assembly
requires repair, it is recommended the service technician fully
complete one assembly at a time, using the existing
assemblies as a reference for the alignment of the centring and
convergence.
The following procedure should be used when performing
repairs on the CRT/optical assemblies of the Projection TV.
4.3.1Disassembly Procedure
A. Removal of a single CRT/Lens Assembly from the light
rack
1. Remove AC power from the PTV.
2. Remove the upper and lower back covers (1/4" screws).
3. Remove the barrier board and the shield cover from around
the lens assemblies (1/4" screws).
4. Carefully remove the CRT Socket Board from the CRT of
the CRT/optical assembly being serviced.
5. Remove the yoke and convergence plugs, of the CRT/
optical assembly being serviced, from the Large Signal
Module.
6. Remove the high voltage anode lead from the HV splitter
block on the Large Signal Module of the CRT/optical
assembly being serviced. Remove ground lug connectors
from the coupler frame.
7. Remove the four 1/4" screws that secure the CRT/lens
assembly to the light rack. These four screws are located
in each corner, on the top of the coupler assembly.
Caution: Do not remove the bolts with pressure springs or
the inverted Torx screws of the CRT/lens assembly. The
removal of these components could result in fluid spillage
into the PTV cabinet.
8. Carefully remove the CRT/Lens assembly from the PTV
cabinet.
4.3.2Servicing the CRT/Lens Assembly
Warning: Coupling fluid is a poisonous solution containing a
high concentration of ethylene glycol. Do not leave exposed
fluid unattended. Prevent children or pets from coming into
contact with the fluid. Clean up spills immediately.
Caution: Do not attempt any repairs on the CRT/optical block
assembly without first removing the CRT coupling fluid.
Removal of the delta output lens will result in spillage of the
coupling fluid.
B. Removing the PTV Coupling Fluid
All repairs made to the CRT/optical block assembly require the
removal of the coupling fluid. The following procedure
describes how to remove the PTV coupling fluid.
1. Lay the CRT assembly on its side with the plug pointing up.
2. Remove the plug (X8).
3. Remove some of the fluid from the coupler to prevent
spillage when the CRT is removed. An empty coupling fluid
bottle with a cone top is recommended to lower the fluid
level within the coupler. Squeeze and hold the bottle and
insert the tip of the cap into the drain hole of the coupler.
Loosen the grip on the bottle, allowing the fluid to be pulled
up into the bottle. Save the fluid.
4. Reinstall the plug (X8).
5. Stand the CRT assembly up with the neck of the CRT
pointing up.
6. With an awl or marking pen, outline the edges of the CRT
onto the coupler.
Note: The correct positioning of the CRT to the coupler is
critical to the optimum performance of the optical system.
7. Remove the four CRT mounting bolts (A) (with springs and
spacers) and remove the mounting bracket (D).
8. Remove the four CRT mounting ear screws.
Note: The CRT mounting ear screws are not used on some
assemblies.
9. Gently remove any metal shavings from around the screw
holes. Do not allow the metal shavings to get into the fluid.
Note the position of the high voltage anode cap with
respect to the coupler.
10. Carefully remove the CRT from the coupler. Wipe any
excess fluid from the faceplate of the CRT. Set the CRT
aside.
11. Use an empty coupling fluid bottle to extract the remainder
of the fluid from the coupler.
Note: Complete removal of the coupling fluid is not
necessary when only replacing the CRT.
12. Clean any remaining fluid from the coupler and the CRT
gasket channel using absorbent tissue. Refer to "C".
Cleaning the Coupler, C-element Lens, and CRT
Faceplate procedure if the fluid is discoloured or
contaminated.
13. Make all necessary repairs.
C. Cleaning the Coupler, C-Element Lens, and CRT
Faceplate
1. Remove CRT coupling fluid as described in steps B1
through B13.
2. Using denatured alcohol on a cloth made of 100% cotton
or a lens cleaning tissue, gently clean the C-element
(fisheye) lens, coupler and the CRT faceplate. Thoroughly
clean the coupler assembly, including the expansion
chamber bladder, and allow to fully dry.
Caution: Do not use soap or detergent type substances to
clean the coupler and its related assemblies. Water can be
used as an alternative to denatured alcohol, but the
assemblies must be completely dry before reassembly of
the coupler and the addition of the coupling fluid. A hair
Mechanical Instructions
EN 9DPTV565 AA4.
dryer may be used to dry the coupler and its assemblies
before reassembly. If contaminated fluid is discovered, the
coupler and its related assemblies must be completely
disassembled and cleaned to prevent a reoccurrence.
3. Replace the CRT and C-element lens gaskets.
4. Reassemble the C-element lens and the output lens to the
coupler.
5. Refer to "Replacing the CRT Coupling Fluid" upon
completion of necessary repairs and cleaning of the
optical/coupler assemblies.
D. Replacement of the CRT
1. Remove CRT coupling fluid as described in steps B1
through B13.
2. Remove the plastic protective coating (if present) from the
faceplate of the replacement CRT.
3. Refer to "Replacing the CRT Coupling Fluid" to complete
the CRT replacement.
E. Repair or Replacement of the Optical/Coupler Assembly
1. Remove CRT coupling fluid as described in steps B1
through B13.
2. Remove the four inverted-type Torx screws, which secure
the Delta output lens to the coupler. An inverted-type Torx
socket can be purchased using part number 4835 395
17303.
3. Removal of the Delta output lens will allow access to the Celement lens, C-element gasket, coupler, and its
assemblies.
4. Refer to "Replacing the CRT Coupling Fluid" upon
completion of necessary repairs to the optical/coupler
assemblies.
the top of the coupler at the plug. Wipe any excess fluid
from around the coupler.
11. Reinstall the plug and check for any fluid leaks.
12. Install the repaired CRT/optical block assembly into the
PTV and perform any necessary adjustments.
4.4Set Re-assembly
To re-assemble the whole set, execute all processes in reverse
order.
Note: While re-assembling, make sure that all cables are
placed and connected in their original position
F. Replacing the PTV Coupling Fluid
Notes:
•Before replacing the CRT coupling fluid, ensure the
expansion chamber bladder is fully collapsed. This can be
easily inspected by viewing the bladder through the small
hole on the expansion chamber assembly. If the rubber of
the bladder is not easily visible through the small hole, then
the bladder may be considered collapsed and fluid can be
added. If the rubber of the expansion chamber bladder is
visible at the hole of the expansion chamber, then
replacement of the expansion chamber bladder is required.
•The CRT coupling fluid is critical to the optical performance
of the PTV. Use only part number 4835 310 67032 (3 bottle
kit) or 4835 310 67031 (1 bottle) to ensure the optical
integrity and performance reliability of the PTV when
replacing the CRT coupling fluid.
1. Reinstall the CRT gasket into the gasket channel of the
coupler. Confirm the placement of the CRT, C-element
lens, and vent plug gaskets.
2. Place the CRT onto the coupler with the high voltage
anode lead positioned as marked in step 10 of procedure
B.
3. Carefully position the CRT onto the coupler, using the
outline defined in step 6 of procedure B as a reference.
4. Start the CRT mounting ear screws but do not tighten
them.
5. Tighten the CRT mounting ear screws in a star pattern (like
tightening lug nuts on the wheel of a car). Make sure the
CRT does not shift position from the outline defined in step
B6.
Caution: do not over tighten the CRT ear screws (the CRT
mounting ear screws are not used on some assemblies).
6. Install the CRT mounting bracket and start the four CRT
mounting bracket bolts with springs.
7. Tighten the bolts in a star pattern.
8. Lay the CRT assembly on its side with the plug pointing up.
9. Remove the plug.
10. Using the PTV coupling fluid bottle with the cone top, refill
the coupler with fluid through the drain access hole.
Completely fill the coupler chamber so the fluid is level with
EN 10DPTV565 AA5.
Service Modes, Error Codes, and Fault Finding
5.Service Modes, Error Codes, and Fault Finding
Index of this chapter:
5.1 Test Conditions
5.2 Service Modes
5.3 Problems and Solving Tips (related to CSM)
5.4 ComPair
5.5 Error Codes
5.6 The ”Blinking LED” Procedure
5.7 Trouble Shooting Tips
5.1Test Conditions
The chassis is equipped with test points printed on the circuit
board assemblies. They refer to the diagram letters. The
numbering is in a logical sequence for diagnostics. Always start
diagnosing (within a functional block), in the sequence of the
relevant test points for that block.
Measurements should be performed under the following
conditions:
•Service Default Mode.
•Video: Colour Bar Signal.
•Audio: 3 kHz left, 1 kHz right.
5.2Service Modes
Service Default Mode (SDM) and Service Alignment Mode
(SAM) offer several features for the service technician, while
the Customer Service Mode (CSM) is used for communication
between a Philips Customer Care Centre (P3C) and a
customer.
There is also the option of using ComPair, a hardware interface
between a computer (see requirements below) and the TV
chassis. It offers the ability of structured troubleshooting, test
pattern generation, error code reading, software version
readout, and software upgrading.
Minimum requirements: a Pentium processor, Windows 95/
98, and a CD-ROM drive (see also paragraph “ComPair”).
5.2.1Service Default Mode (SDM)
Introduction
The Service Default Mode (SDM) is a technical aid for the
service technician. The Service Default Mode (SDM)
establishes fixed, repeatable settings of customer controls,
which allow consistent measurements to be made. The SDM
also initiates the blinking LED procedure and, if necessary,
overrides the 5 V protection.
The SDM places the set in the following pre-defined conditions:
•Tuning frequency set to 475.25MHz.
•Volume level set to 25% (of the maximum volume level).
•Other picture and sound settings set to 50% (mid-range).
The following functions are turned OFF while in SDM:
•Timer
•Sleep timer
The following functions are disabled during SDM (and enabled
after leaving SDM):
•Parental lock
•Blue mute
•Hospitality Mode
•No-ident Timer (normally the set is automatically switched
off when no video signal (IDENT) is received for 15
minutes).
All other controls operate normally.
How to Enter SDM
To enter the Service Default Mode, press the following key
sequence on the remote control transmitter
“0-6-2-5-9-6”-MENU. Do not allow the display to time out
between entries while keying the sequence.
Upon entry into the Service Default Mode, the letters "SDM" will
be displayed at the upper right corner of the screen.
HRS: 120E SWID: HDR: 1AP1-5.15
ERR: 14 13 31 30 17 16 23
Figure 5-1 SDM menu
Special SDM functions
•Access to normal user menu: Pressing the "MENU" button
on the remote control switches between the SDM and the
normal user menus (with the SDM mode still active in the
background).
How to Exit SDM
To exit the Service Default Mode, press the Power (standby)
button.
Note: To save the error codes, unplug the AC power cord
without turning off the set. When the power is turned back on,
the Service Default Mode will still be active.
5.2.2Service Alignment Mode (SAM)
The Service Alignment Mode (SAM) is used to align the set
and/or adjust the option settings and to display/clear the error
code buffer values.
How to Enter SAM
•To enter the Service Alignment Mode (SAM), press the
following key sequence on the remote transmitter:
“0-6-2-5-9-6”-[i+]. Do not allow the display to time out
between entries. After entering SAM with this method a
service warning will appear on the screen, you can
continue by pressing any digit key on the RC.
•Use the DST-emulation feature of ComPair.
•Press the ALIGN button on the DST while the set is in the
normal operation
After entering this mode, “SAM” the following menu structure
will appear on the screen:
Clear Errors: Erases the contents of the error buffer. Select the
CLEAR ERRORS menu item and press the LEFT or RIGHT
cursor key. The contents of the error buffer are cleared.
The functionality of the OPTIONS and ALIGNMENTS (TUNER,
WHITE TONE, GEOMETRY, SOUND, and SMART SETTING)
sub-menus are described in the "Alignments" section (chapter
8).
CLEAR ERRORS >
OPTIONS >
TUNER >
SOUND >
SMART SETTING >
GDE SAM >
E_15000_059.eps
141004
Figure 5-2 SAM menu
Contents of SAM
•OPERATION HOURS. Displays the accumulated total of
operation hours (not the standby hours).
•SOFTWARE INFO
– SWID Displays the SW version of the software.
example: 1AP1-5.15)
•AP1 = 2 letter and 1 digit combination to indicate
the software type and supported languages:
•AP = Asian Pacific.
•1 = Main SW language version number.
•5.15 = Sub version number.
•ERRORS (followed by maximal 7 errors). The most recent
error is displayed at the upper left (for an error explanation
see paragraph “Error Codes”).
•OPTION BYTES. See chapter 8.
•SUB MENU
–Clear Errors
•Erases the contents of the error buffer. Select the
CLEAR ERRORS menu item and press the LEFT
or RIGHT cursor key. The contents of the error
buffer are cleared.
•The functionality of the OPTIONS and
ALIGNMENTS (TUNER, WHITE TONE,
GEOMETRY, SOUND, and SMART SETTING)
sub-menus are described in the service
adjustments.
– The functionality of the OPTIONS and ALIGNMENTS
(TUNER, WHITE TONE, GEOMETRY, SOUND, and
SMART SETTING) sub-menus are described in the
service adjustments.
How to Navigate
Menu items may be selected using the cursor UP/DOWN keys.
The selected item will be highlighted.
When not all menu items will fit on the screen, pressing the
cursor UP/DOWN keys on the remote transmitter will display
the next/previous menu items.
With the cursor LEFT/RIGHT keys, it is possible to:
•Activate/deactivate the selected menu item (e.g. TUNER)
•Change the value of the selected menu item (e.g. VERSLOPE)
•Activate the selected submenu (e.g. SERV-BLK)
Access to normal user menu
Pressing the "MENU" button on the remote control switches
between the SAM and the normal user menus (with the SAM
mode still active in the background). Pressing the "MENU" key
in a submenu will return the screen to the previous menu.
Menu and Sub-menu Definitions
How to Exit SAM
To exit the Service Alignment Mode, press the Power
(Standby) button.
Note: To save the error codes, unplug the AC power cord
without turning off the set. When the power is turned back on,
the Service Alignment Mode will still be active.
5.2.3Customer Service Mode (CSM)
Purpose
When a customer is having problems with his TV-set, he can
call his dealer. The service technician can then ask the
customer to activate the CSM, in order to identify the status of
the set. Now, the service technician can judge the severity of
the complaint. In many cases, he can advise the customer how
to solve the problem, or he can decide if it is necessary to visit
the customer.
The CSM is a read only mode; therefore, modifications in this
mode are not possible.
How to Enter CSM
Use one of the following methods:
•Press the 'MUTE' button on the RC-transmitter
simultaneously with the 'MENU' button on the TV (top
control) for (at least) 4 seconds.
Note: Activation of the CSM is only possible if there is no (user)
menu on the screen!
1
HRS: 0196 SWID: HDR: 1AP1-5.15
2
CODES: 101 23 17 103 31 23 16
3
OPT: 186 174 7 207 55 0 0 0
4 SYSTEM: AUTO
NO SIGNAL
5
6
7
NOT PERFERED
8
9
SOURCE: 0
10
11 SOUND: MONO
12 VOLUME: 3
13 BALANCE: 1
14 HUE: 50
15 COLOUR: 54
16 BRIGHTNESS: 50
17 CONTRAST: 75
Figure 5-3 CSM menu
Contents of CSM
Customer Service Menu 1
•Line 1 : "HRS : nnnn" and SWID : "1AP1-BBC-X.YY"
– HRS: Indicates the accumulated total of operational
hours. (Shown in hexadecimal format.) (Standby hours
are not counted as operating hours).
– SWID: Software identification of the main micro
controller (1AP1-5.15)
– AP1 is 2 letter and 1 digit combination to indicate the
software type and the supported languages.
•Line 2 : "CODES : xx xx xx xx xx xx xx "; Error code
buffer (see explanation of error codes above) Displays the
last 7 errors of the error code buffer.
CSM
E_15000_060.eps
141004
EN 12DPTV565 AA5.
Service Modes, Error Codes, and Fault Finding
•Line 3 : "OPT xxx xxx xxx xxx xxx xxx xxx xxx"; Option
bytes. Option bits control software and hardware
functionality. An option byte or option number represents
8 of those bits. Each option number is displayed as a
number between 0 and 255. The set may not work correctly
when an incorrect option code is set. See Service
Adjustments for more information on correct option settings
•Line 4: "SYSTEM : AUTO"; Indicates which Colour and
sound system is installed for this preset: NTSC/PAL/
SECAM. Complaints that may be caused by an incorrect
system setting: no color / colours not correct / unstable
picture /noise in picture. To change the system setting of a
preset: Press the "MENU" button on the remote control
– Select the INSTALL sub menu
– Select the MANUAL STORE sub menu
– Select and change the SYSTEM setting until picture
and sound are correct
– Select the STORE menu item
•Line 5 : "NO SIGNAL"; Indicates that the set is not
receiving an "ident" signal on the selected source. No or
bad antenna signal; connect a proper antenna signal.
Antenna not connected; connect the antenna. No channel
/ preset is stored at this program number; go to the
INSTALL menu and store a proper channel at this program
number. The tuner is faulty (in this case the CODES line
will contain number 13 or 16); check the tuner and replace/
repair if necessary.
Note: On some models (if the BM option is ON), BLUE
MUTE is displayed when no signal is received.
•Line 6 : "TIMER ON " (Not Active on AP Units); Indicates
that the on/off timer is running.The following Complaints
may be caused by the activation of the sleep timer: The set
may turn on from standby or may switch to a different
channel without using either the remote control or the local
keyboard. To switch off the activation timer: Select
"TIMER" in the "FEATURE" menu. Select "ACTIVATE" in
the "TIMER" menu. Set to "OFF" with the left/right cursor
keys. Indicates that the on/off timer is running. The
following Complaints may be caused by the activation of
the sleep timer: The set may turn on from standby or may
switch to a different channel without using either the
remote control or the local keyboard.
•Line 7: "CHANNEL BLOCKED"; Indicates that all channels
are locked except the selected channel.The following
complaints may be generated due to locked channels: TV
cannot be switched on from standby with the local
keyboard buttons. "CH+" and "CH-" buttons on local
keyboard do not function. To disable the LOCK feature:
Select "FEATURE" menu (with the Remote Control).
Select "LOCK" (with the Remote Control). Set to "OFF"
•Line 8: "NOT PREFERED" (Not Active on AP Units);
Indicates that at least one channel is deleted as a preferred
channel (by default, all channels are skipped). Note that
"SKIPPED" will always be displayed in CSM unless all the
channels are not skipped. To add a channel as a selected
channel to the list of preferred channels: Select "INSTALL"
menu. Select "CHANNEL EDIT". Select "ADD/DELETE".
Set to "ADD" with the left/right cursor keys.
•Line 9 : "HOTELMODE ON" (Not Active on AP Units);
Indicates that the Hotel mode has been activated.
•Line 10 : "SOURCE :"Indicates which SOURCE is installed
for this preset. AV1, AV2, SVHS2, Channel number (8)
•Line 11 : "SOUND"; Indicates which sound mode is
installed for this preset. Mono, Stereo, SAP, NICAM, L1,
L2, Virtual or Digital.
•Line 12 : "VOLUME"; Value indicates level at CSM entry.
•Line 13 : "BALANCE"; Value indicates level at CSM entry.
•Line 14 : "HUE"; Value indicates level at CSM entry.
•Line 15 : "COLOUR"; Value indicates level at CSM entry.
•Line 16 : "BRIGHTNESS"; Value indicates level at CSM
entry.
•Line 17 : "CONTRAST"; Value indicates level at CSM
entry.
How to Exit CSM
Use one of the following methods:
•Press a key on the remote control transmitter with
exception of the 'CHANNEL', 'VOLUME' and digit (0-9)
keys)
•Press the ‘POWER’ button on the remote control
transmitter or on the TV set.
5.3Problems and Solving Tips (related to CSM)
Note: Below described problems are all related to the TV
settings. The procedures to change the value (or status) of the
different settings are described above. New value(s) are
automatically stored.
5.3.1Picture Problems
Snowy/Noisy Picture
1. Check line 24 'Noise Figure'. In case the value is 127 or
higher, and the value is high on other programs, check the
aerial cable/aerial system.
2. Check lines 11 'Sharpness' and 24 'Noise Figure'. In case
the value of line 11 is 3 or 4 and the value of line 24 is high
(127 or higher), decrease the 'Sharpness' value.
Picture too Dark
1. Press 'Smart Picture' button on the RC-transmitter. In case
the picture improves, increase the 'Brightness' or the
'Contrast' value. The new value(s) are automatically stored
(in 'personal' pre-set) for all TV channels.
2. Check line 7 'Brightness' and 8 'Contrast'. If the value of
line 7 is low (< 10) or the value of line 8 is low (< 10),
increase the 'Brightness' or the 'Contrast' value.
Picture too Bright
1. Press 'Smart Picture' button on the RC-transmitter. In case
the picture improves, decrease the 'Brightness' or the
'Contrast' value. The new value(s) are automatically stored
(in 'personal' pre-set) for all TV channels.
2. Check lines 7 'Brightness' and 6 'Contrast'. If the value of
line 7 is high (> 40) or the value of line 8 is high (> 50).
Decrease the 'Brightness' value or increase the 'Contrast'
value.
White Line around Picture Elements and Text
1. Press 'Smart Picture' button on the Remote Control. In
case the picture improves, decrease the 'Sharpness' value.
The new value is automatically stored (in “personal” preset) for all TV channels.
2. Check line 11 'Sharpness'. Decrease the 'Sharpness'
value. The new value is automatically stored for all TV
channels.
No Picture
Check line 27 'Tuned bit'. In case the value is 'On', install the
required program again. Open the installation menu and
perform manual installation.
Blue Picture
No proper signal is received. Check the aerial cable/aerial
system.
Blue Picture and/or Unstable Picture
A scrambled or decoded signal is received.
Black and White Picture
Check line 9 'Colour'. In case the value is low (< 10), increase
the 'Colour' value. The new value is automatically stored for all
TV channels.
Service Modes, Error Codes, and Fault Finding
EN 13DPTV565 AA5.
NO Colours/colour Lines Around Picture Elements or
Colours not Correct or Unstable Picture
Check line 20 'TV System'. If a “strange” system pops up,
something has gone wrong during installation. Re-install the
channel.
Menu Text not Sharp Enough
1. Press 'Smart Picture' button on the RC-transmitter. In case
picture improves, decrease the contrast value. The new
value(s) are automatically stored for all TV channels.
2. Check line 8 'Contrast'. The value of line 8 is high (> 50).
Decrease the contrast value.
5.3.2Sound Problems
No Sound from Left and Right Speaker
Check line 6 'Volume'. The value is low. Increase the value of
'Volume'. The new value(s) are automatically stored (in
“personal” pre-set) for all TV channels.
Sound too Loud for Left and Right Speaker
Check line 6 'Volume'. The value is high. Decrease the value of
'LS Volume'. The new value(s) are automatically stored (in
“personal” pre-set) for all TV channels.
5.4ComPair
5.4.1Introduction
When this is not the case, ComPair will guide you through
the fault finding tree by asking you questions (e.g. Does the
screen give a picture? Click on the correct answer: YES /
NO) and showing you examples (e.g. Measure test-point I7
and click on the correct oscillogram you see on the
oscilloscope). You can answer by clicking on a link (e.g.
text or a waveform picture) that will bring you to the next
step in the fault finding process.
By a combination of automatic diagnostics and an interactive
question / answer procedure, ComPair will enable you to find
most problems in a fast and effective way.
Beside fault finding, ComPair provides some additional features like:
•Up- or downloading of pre-sets.
•Managing of pre-set lists.
•Emulation of the (European) Dealer Service Tool (DST).
•If both ComPair and Force/SearchMan (Electronic Service
Manual) are installed, all the schematics and the PWBs of
the set are available by clicking on the appropriate
hyperlink.
Example: Measure the DC-voltage on capacitor C2568
(Schematic/Panel) at the Mono-carrier.
– Click on the “Panel” hyperlink to automatically show
the PWB with a highlighted capacitor C2568.
– Click on the “Schematic” hyperlink to automatically
show the position of the highlighted capacitor.
5.4.3How to Connect
ComPair (Computer Aided Repair) is a service tool for Philips
Consumer Electronics products. ComPair is a further
development on the European DST (service remote control),
which allows faster and more accurate diagnostics. ComPair
has three big advantages:
•ComPair helps you to quickly get an understanding on how
to repair the chassis in a short time by guiding you
systematically through the repair procedures.
•ComPair allows very detailed diagnostics (on I
is therefore capable of accurately indicating problem areas.
You do not have to know anything about I
yourself because ComPair takes care of this.
•ComPair speeds up the repair time since it can
automatically communicate with the chassis (when the
microprocessor is working) and all repair information is
directly available. When ComPair is installed together with
the Force/SearchMan electronic manual of the defective
chassis, schematics and PWBs are only a mouse click
away.
5.4.2Specifications
ComPair consists of a Windows based fault finding program
and an interface box between PC and the (defective) product.
The ComPair interface box is connected to the PC via a serial
(or RS232) cable.
For this chassis, the ComPair interface box and the TV
communicate via a bi-directional service cable via the service
connector(s).
The ComPair fault finding program is able to determine the
problem of the defective television. ComPair can gather
diagnostic information in two ways:
•Automatic (by communication with the television): ComPair
can automatically read out the contents of the entire error
buffer. Diagnosis is done on I
access the I
send and receive I
2
C/UART bus of the television. ComPair can
2
C/UART commands to the micro
2
C/UART level. ComPair can
controller of the television. In this way, it is possible for
ComPair to communicate (read and write) to devices on
2
C/UART busses of the TV-set.
the I
•Manually (by asking questions to you): Automatic
diagnosis is only possible if the micro controller of the
television is working correctly and only to a certain extend.
2
C level) and
2
C commands
This is described in the chassis fault finding database in
ComPair .
Note: If you encounter any problems, contact your local
support desk.
EN 14DPTV565 AA5.
Service Modes, Error Codes, and Fault Finding
5.5Error Codes
5.5.1Introduction
The error code buffer contains all errors detected since the last
time the buffer was erased. The buffer is written from left to
right. When an error occurs that is not yet in the error code
buffer, the error code will appear at the left side and all other
errors shift one position to the right.
5.5.2How to Read the Error Buffer
Use one of the following methods:
•On screen via the SAM (only possible when you have a
picture). Examples:
– ERR: 0 0 0 0 0 0 0 : No errors detected.
– ERR: 6 0 0 0 0 0 0 : Error code 6 is the last and only
detected error.
– ERR: 9 6 0 0 0 0 0 : Error code 6 was first detected and
error code 9 is the last detected (newest) error.
•Via the "blinking LED" procedure, if no picture is available.
See explanation of "The blinking LED procedure" below.
5.5.3How to Clear the Error Buffer
The error code buffer will be cleared in the following cases:
•By activating "CLEAR ERRORS" in the SAM menu.
•By exiting SDM or SAM with the "Standby" command on
the remote control.
•Upon automatic reset, when the content has not changed
for 50 consecutive hours.
Note: By leaving SDM or SAM via the Mains switch, the error
buffer will not be reset.
5.5.4Error Codes
In case of non-intermittent faults, clear the error buffer before
starting the repair. This to ensure that "old" error codes are no
longer present. Before clearing the buffer, write down the
content, as the history can give you valuable information. If
possible, check the entire content of the error buffer. In some
situations, an error code is only the result of another error code,
and not the actual cause (e.g. a fault in the protection detection
circuitry can also lead to a protection).
Table 5-1 Error Code Table
Error number Explanation
0No error
1FBX 3V3 protection
2No Horizontal Flyback protection
3Vertical Output Failure (GDE)
4+5V protection active
5HOP POR not sucessful
6General I2C error main I2C bus
7DAC Initialisation failure (GDE)
83D Combfilter I2C communication error
9HCS-GDE communication failure
10NVM communication failure
11NVM Id error
12Main uP Internal RAM test failure
13Main tuner I2C failure
14Sound I2C failure
15SRAM test failure
16PIP/DW Tuner I2C failure
17ECO PIP/DW failure
18I/O expander I2C failure
19Guide+ I2C failure
20V-chip PIP failure
21NV clock failure
22Incredible picture (YUV) CR
23Bocma IC TDA888xx on DW panel errorn
24
25
26
27Virtual Dolby error
30HIP I/O-video processing error
31Feature Box error
32
33
34
35
100
101No Ack or response from GDE
102HCS encountered errors
103Sony A/V Switch I2C communication failure
104GDE non-critical error
105Change Display Config Exit did not occur
106I'm alive' not received in time
107Reserved for future error codes
108Reserved for future error codes
109Reserved for future error codes
110Reserved for future error codes
111Reserved for future error codes
112Reserved for future error codes
113Reserved for future error codes
114Reserved for future error codes
115Reserved for future error codes
116Reserved for future error codes
117Reserved for future error codes
118Reserved for future error codes
119Reserved for future error codes
Note: Error codes 1,2, 3, and 4 are protection codes, and in this
case, the supplies of some circuits will be switched "off". Also,
in protection, the LED will blink the number of times equivalent
to the most recent error code.
Service Modes, Error Codes, and Fault Finding
Table 5-2 Error Code Table GDE
ErrorError NameDescription
AVertical Output FailureThis error indicates the Vertical Deflection pulse received at pin 9 on the TDA933x is not correct.
This can be caused by a failure in the HOP board or the Scan Board.
BHorizontal Flyback FailureThis error indicates the Horizontal Flyback pulse received at pin 13 on the TDA933x is not correct.
This can be caused by a failure in the HOP board or the Scan Board.
CHOP Initialization FailureThis error indicates the TDA933x was not initialized correctly during ACS board power up.
This can be caused by an error on the ACS board, the HOP board or the Small Signal Carrier
board.
DDAC Initialization FailureThis error indicates the TDA8444 was not initialized correctly during ACS board power up.
This can be caused by an error on the ACS board, the HOP board or the Small Signal Carrier
board.
EAuto Convergence FailureThis error indicates an error during the Auto Convergence process.
FSet References FailureThis error indicates there was an error while setting the reference values.
GSensor Pattern FailureThis error indicates there is an error in a sensor or an error occurred while walking a pattern
across a sensor.
HGeneral Initialization FailureThis error indicates a general initialization software failure. This error is caused by the ACS board.
IHOP IIC ErrorThis error indicates there was an IIC error while accessing the HOP.
This can be caused by an error on the ACS board, the HOP board or the Small Signal Carrier.
JDAC IIC ErrorThis error indicates there was an IIC error while accessing the DAC.
This can be caused by an error on the ACS board, the HOP board or the Small Signal Carrier.
KST2050A IIC ErrorThis error indicates there was an IIC error while accessing the ST2050A.
This can be caused by an error on the ACS board.
LMain EEPROM IIC ErrorThis error indicates there was an IIC error while accessing the main EEPROM on the ACS board.
This can be caused by an error on the ACS board.
MEEPROM Factory Service 1 Failure This error indicates there was a data integrity failure when accessing the main EEPROM factory/
service area 1.
This error is caused by corrupted EEPROM data that does not match the data integrity CRC.
NEEPROM Factory Service 2 Failure This error indicates there was a data integrity failure when accessing the main EEPROM factory/
service area 2.
This error is caused by corrupted EEPROM data that does not match the data integrity CRC.
OEEPROM Factory Service 3 Failure This error indicates there was a data integrity failure when accessing the main EEPROM factory/
service area 3.
This error is caused by corrupted EEPROM data that does not match the data integrity CRC.
PEEPROM Customer Data 1 Failure This error indicates there was a data integrity failure when accessing the main EEPROM custom-
er data area 1.
This error is caused by corrupted EEPROM data that does not match the data integrity CRC.
QEEPROM Customer Data 2 Failure This error indicates there was a data integrity failure when accessing the main EEPROM custom-
er data area 2.
This error is caused by corrupted EEPROM data that does not match the data integrity CRC.
REEPROM Customer Data 3 Failure This error indicates there was a data integrity failure when acces sing the main EEPROM custom-
er data area 3.
This error is caused by corrupted EEPROM data that does not match the data integrity CRC.
SEEPROM Factory Service 4 Failure This error indicates there was a data integrity failure when access ing the main EEPROM factory/
service area 4.
This error is caused by corrupted EEPROM data that does not match the data integrity CRC.
TEEPROM Factory Service 5 Failure This error indicates there was a data integrity failure when accessing the main EEPROM factory/
service area 5.
This error is caused by corrupted EEPROM data that does not match the data integrity CRC.
UEEPROM Factory Service 6 Failure This error indicates there was a data integrity failure when accessing the main EEPROM factory/
service area 6.
This error is caused by corrupted EEPROM data that does not match the data integrity CRC.
VEEPROM Customer Data 4 Failure This error indicates there was a data integrity failure when accessing the main EEPROM custom-
er data area 4.
This error is caused by corrupted EEPROM data that does not match the data integrity CRC.
WEEPROM Customer Data 5 Failure This error indicates there was a data integrity failure when accessing the main EEPROM custom-
er data area 5.
This error is caused by corrupted EEPROM data that does not match the data integrity CRC.
XEEPROM Customer Data 6 Failure This error indicates there was a data integrity failure when accessing the main EEPROM custom-
er data area 6.
This error is caused by corrupted EEPROM data that does not match the data integrity CRC.
YEEPROM Scratch Pad FailureThis error indicates there was a data integrity failure when accessi ng the main EEPROM scratch
pad area.
This error is caused by corrupted EEPROM data that does not match the data integrity CRC.
EN 15DPTV565 AA5.
EN 16DPTV565 AA5.
Service Modes, Error Codes, and Fault Finding
5.6The ”Blinking LED” Procedure
5.6.1Introduction
The contents of the error buffer can also be made visible
through the "blinking LED" procedure. This is especially useful
when there is no picture.
When the SDM is entered, the LED will blink the number of
times equal to the value of the error code.
– The ON/OFF indicator going out for 500 ms precedes all
error code sequences. (There is a possibility of up to 10.)
– After the 500 ms delay, the ON/OFF indicator will slowly
flash the first number of the first code.
– This immediately follows by rapid flashes for the second
number in the first code. If an error code is smaller than 10,
the ON/OFF indicator will rapidly flash 1-9 times to indicate
the code. (EXP. Six rapid flashes indicate an error code of
6.)
– There will be a delay of approximately 3 seconds between
codes.
– For error codes of 10 and higher, the ON/OFF indicator will
slowly flash the correct number of times to indicate the first
digit, and will then rapidly flash the correct number of times
to indicate the second digit. (EXP. Three slow flashes
followed by six rapid flashes indicate an error code of 36.)
– When all error-codes are displayed, the sequence is
finished and the ON/OFF indicator turns OFF for 300 ms.
At this point the sequence will begin again as indicated by
the ON/OFF indicator turning ON for 300 ms and repeating
all error codes.
Example: 112 024 036 0 0
After entering SDM:
– The sequence will begin by the ON/OFF indicator turning
off for 500 ms.
– Then slowly blink 11 times followed by two rapid blinks
(indicating error code 112).
– Next the LED will pause for 300 ms followed by 2 slow
blinks follow by 4 rapid blinks, (indicating error code 024).
– Next the LED will pause for 300 ms, then slowly blink 3
times followed by 6 rapid blinks (indicating error code 36).
– Then pause 300 ms ending the sequence in this example.
– If there were error codes in positions 4 and 5, those
sequences would also be given.
Note: If errors 1, 2, 3, or 4 occur, the LED always blinks
indicating the last error that occurred, even if the set is not in
service mode.
Checking the Screen voltage from the Focus G2 block will
indicate whether the High voltage circuit is working or not.
Horizontal and Vertical drive from the HOP panel must be
present for the High voltage to be present. Horizontal drive
should be present on Pin 9 of 1510 and Vertical drive should be
present on Pin 3.
5.7.3No Picture
If Audio is present but there is no Picture, press the Index
button on the Remote control. If OSD is present, High voltage
is working and the CRT drive circuits are working. If the signal
is NTSC, YUV from the SSM is fed to the HOP on connector
1250. YUV from the SSB can be checked on Pins 25, 24, and
23 of connector 1020.
5.7.4 No Audio
The Audio amplifier is located on the SSM. The Audio is
powered by a supply located on the Large Signal panel. This
voltage can be checked on Pins 10 and 11 of connector 1516.
These voltages will measure a plus 23 and a minus 23 Volts.
Speaker output can be checked on connector 1349. A Centre
Channel Amp switch panel will be present on the Core models
5.7Trouble Shooting Tips
5.7.1Introduction
Before the set can be repaired to a component level, it is
necessary to determine which board is defective. The Wiring
interconnect diagram is a useful tool for this (see chapter 6).
5.7.2Dead Set
The Standby Power supply and Rectifiers are located on the
Input panel. Control for power On/Off is performed by the
Microprocessor located on the SSB. This Processor is powered
by the 5 Volt standby voltage from the Input Panel. For a Dead
Set condition, check the 5 Volt standby supply on Pin 1 of 1102.
If this voltage is present, check the Standby line on Pin 3. This
line will be approximately 2.6 Volts in standby and zero Volts
when the set is turned "on". If the Standby line goes Low, check
the 130 Volt source on Pin 8 of connector 1518. If this voltage
is present, the Full Power supply on located on the Large
Signal panel is working. If the Picture is not present but audio
is, the High voltage or video drive circuits may have failed.
Block Diagrams, Testpoint Overviews, and Waveforms
D(B)
D(G)
D(R)
E
C
J
A
B
K
H
H
G
6.Block Diagrams, Testpoint Overviews, and Waveforms
Wiring Diagram
17DPTV565 AA6.
DR2k4 INTERCONNECT WIRING DIAGRAM / SUPPLY VOLTAGE DIAGRAM
SERVICE TIP: IN CASE SSB IS PLACED IN SSB-EXTENSION-PANEL 9965 000 05769, COAX-CABLE 1681 - 1948 IS TOO SHORT.
A LONGER CABLE 3104 311 00351 CAN BE ORDERED.