Petsafe Elite Pendant Remote Trainer User Manual

Elite Pendant™ Remote Trainer

operating and training guide

Model Number

PDT00-13377

PLEASE READ THIS ENTIRE GUIDE BEFORE BEGINNING

Important Safety Information

Explanation of Attention Words and Symbols used in this guide

This is the safety alert symbol. It is used to alert you to potential personal injury hazards. Obey all safety messages that follow this symbol to avoid possible injury or death.

WARNING indicates a hazardous situation which, if not avoided, could result in death or serious injury.

CAUTION, used with the safety alert symbol, indicates a hazardous situation which, if not avoided, could result in minor or moderate injury.

CAUTION, used without the safety alert symbol, indicates a hazardous situation which, if not avoided, could result in harm to your pet.

Risk of explosion. Do not short circuit, mix old and new batteries, dispose

must be protected from shorting. Dispose of used batteries properly.

can cause severe injury and even death to their owner and others. If you are unsure whether this product is appropriate for your dog, please consult your veterinarian or certiﬁed trainer.

strong leash, long enough for him to attempt to chase an object, but short enough for him not to reach a road or other unsafe area. You must also be physically strong enough to restrain your dog when he tries to chase.

on the pet’s neck may cause skin damage. Ranging from redness to pressure ulcers; this condition is commonly known as bed sores.

Avoid leaving the collar on the dog for more than 12 hours per day.

When possible reposition the collar on the pet’s neck every 1 to 2 hours.

Check the ﬁt to prevent excessive pressure; follow the instructions in this manual.

A non-metallic collar is recommended. If using a metallic collar ensure it does not make contact with the Pendant

Never connect a lead to the electronic collar; it will cause excessive pressure on the contacts.

When using a separate collar for a lead, don’t put pressure on the electronic collar.

Wash the dog’s neck area and the contacts of the collar weekly with a damp cloth.

Examine the contact area daily for signs of a rash or a sore.

If a rash or sore is found, discontinue use of the collar until the skin has healed.

If the condition persists beyond 48 hours, see your veterinarian.

For additional information on bed sores and pressure necrosis, please visit our website.

These steps will help keep your pet comfortable and safe. Millions of pets are comfortable while they wear stainless steel contacts. Some pets are sensitive to contact pressure. You may ﬁnd after some time that your pet is very tolerant of the collar. If so, you may relax some of these precautions. It is important to continue daily checks of the contact area. If redness or sores are found, discontinue use until the skin has fully healed.

PetSafe

Remote Trainers must be used only on healthy dogs. We recommend that you take

your dog to a veterinarian before using the collar if he is not in good health.

2 Customer Care Center 1-800-732-2677

of in ﬁre, or expose to water. When batteries are stored or disposed, they

Not for use with aggressive dogs. Do not use this Product if your dog is aggressive, or if your dog is prone to aggressive behavior. Aggressive dogs

Safety during on-leash training. It is vitally important that you and your dog remain safe while learning during on-leash training. Your dog should be on a

Risk of skin damage. Please read and follow the instructions in this manual. Proper ﬁt of the collar is important. A collar worn for too long or made too tight

™

Receiver.

Thank you for choosing the PetSafe® brand. You and your pet deserve a companionship that includes memorable moments and a shared understanding together. Our products and training tools promote a lifestyle of protection, teaching, and love—essentials that inﬂuence memories for a lifetime. If you have any questions about our products or training your pet, please visit our website at www.petsafe.net or contact our Customer Care Center at 1-800-732-2677.

To get the most protection out of your warranty, please register your product within 30 days at www.petsafe.net. By registering and keeping your receipt, you will enjoy the product’s full warranty and should you ever need to call the Customer Care Center, we will be able to help you faster. Most importantly, PetSafe

will never give or sell your valuable information to anyone. Complete warranty information is available online at www.petsafe.net.

Table of Contents

Components ................................................................................................................. 4

Other Items You May Need .......................................................................................... 4

How the System Works ................................................................................................ 4

Features ........................................................................................................................ 4

Key Deﬁnitions ............................................................................................................. 5

Operating Guide ......................................................................................................... 6

Prepare the Handheld Remote ................................................................................. 6

Prepare the Pendant Fit the Pendant To Pair the Pendant

Training Guide ........................................................................................................... 10

General Tips ............................................................................................................ 10

Teaching Your Pet With Tone .................................................................................. 10

Find the Best Stimulation Level for Your Pet .......................................................... 10

Teaching Basic Obedience ..................................................................................... 11

Eliminating Unwanted Behavior .............................................................................. 13

Frequently Asked Questions ................................................................................... 16

Troubleshooting ........................................................................................................ 16

Test Light Instructions ................................................................................................ 17

Customer Care International ...................................................................................... 17

Battery Disposal ......................................................................................................... 18

Perchlorate Battery ..................................................................................................... 18

Compliance ............................................................................................................... 18

Warranty ..................................................................................................................... 18

myTrainer

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Software ................................................................................................. 20

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Receiver ............................................................................... 6

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Receiver ......................................................................................... 8

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Receiver and the Handheld Remote ...................................... 9

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Components

Handheld Remote

Pendant

Receiver

Dual USB

Power Adapter

Wrist Strap

USB Cables

Nylon Collar

Test Light

Tool

Operating and Training Guide

Other Items You May Need

Scissors

Lighter

Non-metallic collar and 10-foot leash

How the System Works

The latest evolution in Remote Trainers is now available from PetSafe® brand. The new Elite Pendant™ Remote Trainer improves communication with your pet using a stylish, easy-slide remote and a unique programmable Pendant levels of stimulation and a tone option.

The Pendant™ Remote Trainer can be used anywhere to teach basic commands or to deter unwanted behaviors. At the push of a button, your Handheld Remote sends a signal activation to your dog’s Pendant the association between this behavior and your correction. The PetSafe Trainer has been proven safe, comfortable, and effective for both small and large dog breeds.

Important: The Elite Pendant™ Remote Trainer has a range of up to 200 yards. Depending on the way you hold the Handheld Remote, the maximum range may vary. Terrain, weather, vegetation, transmission from other radio devices, and other factors will affect the maximum range.

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Receiver. The Pendant™ is comfortable for your pet and easy to use with 9

™

Receiver. He receives a safe but annoying stimulation. He’ll quickly learn

Elite Pendant™ Remote

Features

200 yard range allows you to communicate with your pet from a distance

9 levels of static stimulation and a tone option

Perfect-sized Handheld Remote ﬁts comfortably in your hand

4 Customer Care Center 1-800-732-2677

The Pendant™ Receiver can be used with most collars up to ¾” wide

Rechargeable batteries in the Handheld Remote and Pendant

Waterproof Pendant

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Receiver and water-resistant Handheld Remote

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Receiver

Key Definitions

Handheld Remote: Transmits the signal to the Pendant™ Receiver. Slide Switch: Adjusts the stimulation range to 1 of 3 positions, low, medium, or high. Stimulation Button 1: Delivers continuous stimulation

up to 10 seconds long. Low stimulation. Stimulation Button 2: Delivers continuous stimulation up to 10 seconds long. Medium stimulation. Stimulation Button 3: Delivers continuous stimulation up to 10 seconds long. High stimulation. Note: When a

stimulation button is held for 10 seconds or more, the Handheld Remote will “time-out.” The button will need to be released for 5 seconds and pressed again before additional stimulation can be delivered.

Tone Button: Produces an audible tone from the collar. No stimulation is delivered. Status Gauge: Displays battery life, charging status, and when a tone (green) or stimulation (yellow) button is being pressed. Micro USB Port:

Connects to myTrainer™ software. Also used to connect Power Adapter for charging. Keep the cover in place when not charging to keep debris out of the opening.

Pendant™ Receiver: Delivers stimulation or tone on a signal from the Handheld Remote. The Pendant

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is waterproof. SmartTouch On/Off Buttons: Momentarily pressing and holding these buttons simultaneously turns the Pendant on and off.

Contact Loops: The contacts through which the Pendant delivers stimulation.

Status Gauge: Displays battery life, charging status, and when a tone (green) or stimulation (yellow) button is being pressed. Micro USB Port: Connects to myTrainer

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software. Also used to connect Power Adapter for charging. Keep the cover in place when not charging to keep debris out of the opening.

(Low, Med, High)

Tone Button

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Slide Switch

Status Gauge

Contact Loops

SmartTouch

On/Off

Contact Loops

Micro USB Port

(with cover)

SmartTouch

On/Off

Stimulation

Buttons

1 2 3

Status Gauge

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Operating Guide

Step 1

Prepare the Handheld Remote

Charge the Handheld Remote

1. Lift the rubber cover protecting the Remote’s Micro USB Port

and insert one of the Micro USB connectors (1A).

2. Insert the USB connector on the opposite end into the power

adapter (1B) and plug into a standard wall outlet.

3. Charge the Handheld Remote for 5 hours for the ﬁrst charge.

Recharges take only 3-4 hours. Note: The Status Gauge will

have a solid red LED while charging and a solid green LED when fully charged.

4. When charging is completed, replace the rubber cover.

Note: Approximate battery life between charges is 40 to 50 hours, depending on frequency of use. Ensure the Handheld Remote is closed when no longer in use for longer battery life.

Note: Both the Handheld Remote and the Pendant™ can also be charged by plugging into a USB port on your computer. Charging time may be longer than when using the power adapter.

Turning On the Handheld Remote

Power up the Handheld Remote by sliding it open. You will see the status gauge display the remaining battery life.

Handheld Remote LED - Function and Response

Handheld Remote Function Status Gauge LED Response

Good battery 3 green LEDs are solid for 3 seconds

Medium battery 2 green LEDs are solid for 3 seconds

Low battery 1 green LED is solid for 3 seconds

Critical battery Red LED ﬂashes for 3 seconds

Any stimulation button pressed Red LED is solid for length of button press

Tone button pressed 1 green LED is solid for length of button press

USB Cable placed in the Handheld Remote Micro USB Port

Step 2

Prepare the Pendant™ Receiver

Charge the Pendant™ Receiver

1. Lift the rubber cover protecting the Pendant’s Micro USB Port and insert one of the Micro

USB connectors (2A).

2. Insert the USB connector on the opposite end into the power adapter (1B) and plug into a

standard wall outlet. The red light will appear. Note: The Handheld Remote and the Pendant

Receiver can both be plugged in to the charger at the same time.

6 Customer Care Center 1-800-732-2677

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3. Charge the Pendant™ until the green LED comes on and is solid. Recharges take only 3-4 hours

4. When charging is completed, replace the rubber cover.

Attach the Pendant™ Receiver to a Collar

A black nylon collar is included or most collars up to ¾” wide can be used with the Pendant

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A non-metallic collar is recommended. If using a metallic collar ensure it does not make contact with the Pendant

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Receiver.

Place Pendant™ Receiver face down on a hard surface (i.e. table). Insert collar into loops and rotate through. Ensure collar is in the inner loop (2B).

Charger connector placed in the

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Pendant Receiver Micro USB Port

To Turn the Pendant™ On

1. Press and hold the SmartTouch On/Off buttons (2C) until the

green LED comes on and the Pendant

2. Release the SmartTouch On/Off buttons. The green LED will ﬂash once

every 10 seconds until the Pendant indicates the battery status and that the Pendant radio signal from the Handheld Remote.

3. Once the Pendant

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has been turned on, press the Tone button of the Handheld Remote. Upon pressing, the Pendant long as the Tone button is pressed. If it does not, see “To Pair the Handheld Remote and the Pendant

life of the battery, turn the Pendant

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beeps low to high.

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is turned off. The ﬂashing light

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Receiver”. Note: To extend the

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off when it is not in use.

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is ready to receive a

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should beep for as

To Turn the Pendant™ Off

1. Press and hold the SmartTouch On/Off buttons (2C) until the red LED turns off (approximately 3 seconds) and the Pendant

2. Release the SmartTouch On/Off buttons. To extend the life between charging cycles, turn the Pendant

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off when it is not in use. Approximate

battery life between charges is 40-50 hours, depending on frequency of use.

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beeps high to low.

Pendant™ Receiver LED – Function and Response

Pendant™ Function Status Gauge LED Response

Pendant™ is turning ON Green LED appears momentarily Beeps low to high

Good battery 3 green LEDs ﬂash every 10 seconds None

Medium battery 2 green LEDs ﬂash every 10 seconds None

Low battery 1 green LED ﬂashes every 10 seconds None

Critical battery condition

Red LED ﬂashes three times every 10 seconds

Tone being received Green LED ﬂashes Tone beep

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is turning OFF Red LED appears for 3 seconds Beeps high to low

Pendant

™

is charging Red LED is solid None

Pendant

Pendant™ charging complete Green LED is solid None

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Pendant™ Tone Response

None

Rechargeable Batteries

The rechargeable Lithium Ion batteries are not memory sensitive and do not require depletion before charging.

The batteries come partially charged from the factory, but will require a full charge (4-5 hours) before the ﬁrst use.

Remember—always keep batteries away from ﬂame.

When storing the unit for long periods, remember to regularly give batteries a full charge (3-4 hours). This should be done once every 4 to 6 weeks.

The Elite Trainers are equipped with a safety feature to prevent over charging.

If your equipment has not been charged for an extended period, you may experience a decrease in battery life the ﬁrst few uses. Afterwards, the battery life will return to previous capacity levels.

You should expect hundreds of recharge cycles from your batteries. However, all rechargeable batteries lose capacity over time relative to the number of recharge cycles they experience. This is normal. If your operating time drops to half of the original life, contact the Customer Care Center.

Do not attempt to cut into or pry open the battery. Be sure to discard the used battery properly.

Step 3

Fit the Pendant™ Receiver

Important: The proper ﬁt and placement of your Pendant™ Receiver is important for effective operation. The Contact Loops must have direct contact with your dog’s skin on the underside of his neck.

To assure a proper ﬁt, please follow these steps:

1. Make sure that the Pendant

2. Attach the Pendant

3. Start with your dog standing comfortably (3A).

4. Place the collar and Pendant™ Receiver on the your dog’s neck close to the ears. Center the Contact Loops underneath your dog’s neck, touching the skin (3B).

Note: It is sometimes necessary to trim the hair around the Contact Loops to make sure that contact is consistent.

5. Check the tightness of the collar and Pendant™ Receiver by inserting one ﬁnger between the collar and your dog’s neck (3C). The ﬁt should be snug but not constricting.

6. Allow your dog to wear the collar and Pendant™ for several minutes then recheck the ﬁt. Check the ﬁt again as your dog becomes more comfortable with the collar and Pendant

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Do not shave the pet’s neck as this may increase the risk of skin irritation.

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The Pendant™ Receiver should not be worn for more than 12 hours out of every 24-hour period. Leaving the collar on too long could lead to skin irritation. Please refer to page 2 for additional information.

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to collar. See page 7 for instructions.

is turned off.

8 Customer Care Center 1-800-732-2677

To Re-Thread the Nylon Collar

Slide Buckle

Ridges

The slide buckle prevents the collar from becoming loose around your pet’s neck.

The ridges must be facing up; the collar will slip if it is not properly threaded.

Step 4

To Pair the Pendant™ Receiver and the Handheld Remote

If your Pendant™ Receiver does not beep when the Tone button of the Handheld Remote is pressed, or if the Pendant

1. With the Pendant™ Receiver off your pet, turn the Pendant™ off.

2. Press and hold the SmartTouch On/Off buttons for 5 seconds.

3. The Pendant

4. Press the Tone button.

5. The Pendant

6. If the Pendant

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is not responding to the Handheld Remote, follow these steps:

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will beep and the LED will ﬂash.

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will respond and pair.

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does not respond, please contact the Customer Care Center.

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