Panasonic WV-S2550L, WV-S1550L User Manual

Operating Instructions

WV-S1550L

WV-S2550L WV-S1550L

WV-S2250L

WV-S2550L

WV-S2250L

Network Camera

Model No. WV-S2550L

WV-S2250L WV-S1550L

The model number is abbreviated in some descriptions in this manual.

Preface

About the user manuals

There are 3 sets of operating instructions as follows.

• Operating Instructions (this document): Explains how to perform the settings and how to operate this

camera.

• Important Information: Provides information about the cautions required for safely using and installing this

camera.

• Installation Guide: Explains how to install and connect devices.

The screens used in these operating instructions show the case of WV-S2550L. Depending on the model used, the screens shown in the explanations may differ to the actual camera screens.

Note

• “Control No.:C****” used in this document should be used to search for information on the Panasonic

support website and will guide you to the right information.

Abbreviations

The following abbreviations are used in these operating instructions. Microsoft Windows 10 is described as Windows 10. Microsoft Windows 8.1 is described as Windows 8.1. Microsoft Windows 7 is described as Windows 7. Windows Internet Explorer 11 is described as Internet Explorer. SDXC/SDHC/SD memory card is described as SD card or SD memory card. Universal Plug and Play is described as UPnP™ or UPnP.

2 Operating Instructions

For administrator registration

At the time of first access to the camera (or at the time of initialization), the registration screen will be displayed.

Preface

[User name (1 to 32 characters)]

Enter the user name of the administrator.

Available number of characters: 1 - 32 characters Unavailable characters: 2-byte characters, and 1-byte symbols " & : ; \

[Password (8 to 32 characters)]/[Retype password]

Enter the administrator password.

Available number of characters: 8 - 32 characters Unavailable characters: 2-byte characters, and 1-byte symbols " &

Note

• Distinguish between upper- and lower cases.

• For the password, use three or more types of characters from upper- and lowercase alphabetic

characters, numeric characters, and symbols.

• Set the password which does not include the user name.

IMPORTANT

• If you forgot or do not know the password or user name, the camera must be initialized. Because all

settings other than preset position settings are deleted when the camera is initialized, make sure to keep the information secure from third parties. Refer to “Parts and functions” section in the Important Information in the supplied CD-ROM for more information about initializing the camera.

• It is recommended to change the password periodically.

The registration completion screen will be displayed after registering a user name and password of the administrator. After 10 seconds, the camera will be reconnected automatically. Please click “here” if it is not displayed automatically.

Operating Instructions 3

Preface

When the camera is reconnected to, an authentication window is displayed. Enter the registered user name and password to start operation.

Viewer software

In order to display H.265 (or H.264) images, send/receive audio to/from the camera, and play images saved on the SD memory card, the “Network Camera View 4S” (ActiveX®) viewer software must be installed. This software can be installed directly from the camera or by selecting the [Install] button next to [Viewer Software] on the menu of the CD-ROM provided, and then following the on-screen instructions.

IMPORTANT

• The default setting of “Automatic installation” is “On”. Follow the instructions on page 235 when the

message is displayed on the information bar of the browser.

• Depending on the software environment of your PC, it may take time for the message to be displayed

on the information bar of the browser.

• If you display the “Live” page on a PC and click the [Viewer Software] button, the installation screen

for ActiveX, which is required for viewing camera images, is displayed. Follow the on-screen instructions and install the software. When displayed JPEG images (still images), there is no need to install ActiveX.

• When the install wizard is displayed again even after completing the installation of the ActiveX, restart

the PC.

4 Operating Instructions

Preface

• The viewer software used on each PC should be licensed individually. The number of installations of

the viewer software from the camera can be checked on the [Upgrade] tab of the “Maintenance” page (®page 209). Refer to your dealer for the software licensing.

Operating Instructions 5

Table of Contents

1 Operations ................................................................................................9

1.1 Monitor images on a PC ...................................................................................................9

1.1.1 Monitor images from a single camera ..............................................................................9

1.1.2 About the “Live” page .....................................................................................................12

1.1.3 Monitor images from multiple cameras ..........................................................................17

1.2 Monitor images on a cellular phone/mobile terminal ..................................................20

1.2.1 Monitor images on a cellular phone ...............................................................................20

1.2.2 Monitor images on a mobile terminal (including smartphones) ......................................21

1.3 Record images on the SD memory card manually ......................................................26

1.4 Action at an alarm occurrence .......................................................................................28

1.4.1 Alarm type ......................................................................................................................28

1.4.2 Action at an alarm occurrence ........................................................................................28

1.5 Transmit images onto an FTP server ............................................................................30

1.5.1 Transmit an alarm image at an alarm occurrence (Alarm image transmission) .............30

1.5.2 Transmit images at a designated interval or period (FTP periodic image

transmission) ..................................................................................................................30

1.5.3 Save images on the SD memory card when images fail to transmit using the FTP periodic

image transmission function ...........................................................................................31

1.6 Display the log list ..........................................................................................................32

1.7 Playback of images on the SD memory card ...............................................................36

1.7.1 Playback “JPEG(1)”/“JPEG(2)” images saved to the SD memory card .........................36

1.7.2 Playback “Stream(1)”/“Stream(2)”/“Stream(3)”/“Stream(4)” images saved to the SD

memory card ..................................................................................................................39

2 Settings ...................................................................................................42

2.1 About the network security ............................................................................................42

2.1.1 Equipped security functions ...........................................................................................42

2.2 Display the setup menu from a PC ................................................................................43

2.2.1 How to display the setup menu ......................................................................................43

2.2.2 How to operate the setup menu .....................................................................................44

2.2.3 About the setup menu window .......................................................................................45

2.3 Use Easy Setup [Easy Setup] ........................................................................................47

2.3.1 Configure the Internet settings [Internet] ........................................................................47

2.3.2 Configure an event action [Event action] ........................................................................48

2.3.2.1 Configure the schedule/alarm (event function type setup menu) ................................51

2.3.2.2 Alarm: Configure the terminal and VMD (alarm setup menu) ......................................51

2.3.2.3 Alarm: Configure the alarm function type (Alarm function type setup menu) ..............53

2.3.2.4 Alarm: Configure the details for image transfer or recording conditions ......................54

2.3.2.5 Alarm: Configure the output terminal ...........................................................................56

2.3.2.6 Alarm: configure the mail notifications and mail server ...............................................57

2.3.2.7 Schedule: Configure SD recording or FTP periodic image transmission (schedule

function type setup menu) ...........................................................................................59

2.3.2.8 Schedule: Set SD memory recording (video recording setup menu) ..........................59

2.3.2.9 Schedule: Configure FTP periodic image transmission (FTP periodic image transmission

setup menu) .................................................................................................................62

2.4 Configure the basic settings of the camera [Basic] ....................................................65

2.4.1 Configure the basic settings [Basic] ...............................................................................65

2.4.2 Configure the settings relating to the SD memory card [SD memory card] ....................72

2.4.3 Configure the settings relating to alteration detection [Alteration detection] ..................80

2.4.4 How to configure alteration detection settings ................................................................82

2.4.4.1 Generation of the CRT key (encryption key) ...............................................................82

2.4.4.2 Generation of CSR (Certificate Signing Request) .......................................................83

6 Operating Instructions

Table of Contents

2.4.4.3 Installation of the certificate issued by CA ...................................................................85

2.4.4.4 Configuration of alteration detection ............................................................................86

2.4.5 Access copy images saved on the SD memory card onto the PC [SD memory card

images] ...........................................................................................................................87

2.4.6 Configure the directory of the PC that images will be downloaded to [Log] ...................89

2.5 Configure the settings relating to images and audio [Image/Audio] .........................90

2.5.1 Configure the settings relating to the image capture mode [Image] ...............................90

2.5.2 Configure the settings relating to JPEG images [Image] ................................................91

2.5.3 Configure the settings relating to Stream [Image] ..........................................................93

2.5.4 Configure the settings relating to image adjust, zoom/focus, privacy zone, VIQS, and lens

distortion compensation [Image quality] .........................................................................99

2.5.4.1 Configure the settings relating to image quality (“Image adjust” setup menu) ..........100

2.5.4.2 Set mask areas ..........................................................................................................109

2.5.4.3 Adjust the zoom and focus ........................................................................................113

2.5.4.4 Configure the settings relating to the privacy zone (“Privacy zone” setup

menu) ........................................................................................................................116

2.5.4.5 Configure the VIQS setting ........................................................................................118

2.5.4.6 Configure the VIQS area ...........................................................................................120

2.5.4.7 Configure the settings relating to lens distortion compensation ................................122

2.5.5 Configure the settings relating to audio [Audio] ............................................................123

2.6 Configure the multi-screen settings [Multi-screen] ...................................................126

2.7 Configure the alarm settings [Alarm] ..........................................................................128

2.7.1 Configure the settings relating to the alarm action [Alarm] ...........................................128

2.7.2 Configure the settings relating to the output terminal [Alarm] ......................................130

2.7.3 Change the AUX name [Alarm] ....................................................................................131

2.7.4 Configure the settings relating to the camera action on alarm occurrence

[Alarm] ..........................................................................................................................132

2.7.4.1 Configure settings relating to image quality on alarm action .....................................133

2.7.4.2 Configure settings relating to alarm E-mail notifications ............................................134

2.7.4.3 Configure settings relating to FTP transmissions of alarm images ...........................135

2.7.4.4 Configure settings relating to recording to an SD memory card when an alarm

occurs ........................................................................................................................136

2.7.4.5 Configure settings relating to Panasonic alarm protocol notification when an alarm

occurs ........................................................................................................................137

2.7.4.6 Configure settings relating to HTTP alarm notification when an alarm occurs ..........138

2.7.5 Configure the VMD settings [VMD area] ......................................................................138

2.7.6 Set the VMD areas [VMD area] ....................................................................................140

2.7.7 Configuration of the settings relating to alarm notification [Notification] .......................142

2.7.7.1 Configure the settings relating to Panasonic alarm protocol .....................................143

2.7.7.2 Configure the settings relating to HTTP alarm notification ........................................145

2.8 Configure the settings relating to the authentication [User mng.] ...........................147

2.8.1 Configure the settings relating to the user authentication [User auth.] .........................147

2.8.2 Configure the settings relating to the host authentication [Host auth.] .........................150

2.8.3 Configure IEEE 802.1X [IEEE 802.1X] .........................................................................152

2.8.4 Configure the data encryption settings [Data encryption] .............................................152

2.9 Configuring the network settings [Network] ..............................................................155

2.9.1 Configure the network settings [Network] .....................................................................155

2.9.2 Configure advanced network settings [Advanced] .......................................................159

2.9.2.1 Configure the settings related to sending E-mails .....................................................160

2.9.2.2 Configure the settings related to FTP transmission ...................................................165

2.9.2.3 Configure the settings relating to the NTP server ......................................................169

2.9.2.4 Configure the UPnP settings .....................................................................................170

2.9.2.5 Configure the HTTPS settings ...................................................................................172

2.9.2.6 Configure the settings relating to DDNS ....................................................................173

2.9.2.7 Configure the settings relating to SNMP ...................................................................175

Operating Instructions 7

Table of Contents

2.9.2.8 Configure the QoS settings .......................................................................................176

2.9.3 How to configure HTTPS settings ................................................................................178

2.9.3.1 Select the certificate to use when accessing with HTTPS .........................................179

2.9.3.2 Obtaining the root certificate ......................................................................................179

2.9.3.3 Configuration of HTTPS connections ........................................................................185

2.9.3.4 Generation of the CRT key (SSL encryption key) .....................................................186

2.9.3.5 Generation of CSR (Certificate Signing Request) .....................................................187

2.9.3.6 Installation of the CA certificate .................................................................................188

2.9.4 Access the camera using the HTTPS protocol (for pre-installed certificate) ................189

2.9.4.1 Configuration of the host file ......................................................................................189

2.9.5 Access the camera using the HTTPS protocol (for CA Certification) ...........................194

2.9.6 How to configure the settings relating to DDNS ...........................................................195

2.9.6.1 Configuration of the DDNS service (Example of the “Viewnetcam.com”

service) ......................................................................................................................196

2.9.6.2 When using “Dynamic DNS Update” .........................................................................199

2.9.6.3 When using “Dynamic DNS Update(DHCP)” ............................................................200

2.10 Configure the settings relating to the schedules [Schedule] ...................................201

2.10.1 How to set the schedules .............................................................................................204

2.10.2 How to delete the set schedule ....................................................................................206

2.11 Maintenance of the camera [Maintenance] .................................................................208

2.11.1 Check the system log [System log] ..............................................................................208

2.11.2 Upgrade the firmware [Upgrade] ..................................................................................209

2.11.3 Check the status [Status] .............................................................................................210

2.11.4 Reset the settings/Reboot the camera [Default reset] ..................................................213

2.11.5 Settings data/backing up or restoring logs [Data] .........................................................214

2.12 Display the Panasonic support website [Support] ....................................................216

3 Others ....................................................................................................217

3.1 Using the CD-ROM ........................................................................................................217

3.1.1 About the CD launcher .................................................................................................217

3.1.2 Installing Panasonic “IP Setting Software” ...................................................................218

3.1.3 Installing the manuals ...................................................................................................219

3.1.4 Installing the Viewer software .......................................................................................219

3.1.5 Configure the network settings of the camera using the Panasonic “IP Setting

Software” ......................................................................................................................220

3.2 About the displayed system log ..................................................................................223

3.3 Troubleshooting ............................................................................................................227

3.4 Directory structure of drive B ......................................................................................237

8 Operating Instructions

1 Operations

1.1 Monitor images on a PC

The following are descriptions of how to monitor images from the camera on a PC.

1.1.1 Monitor images from a single camera

1. Start up the web browser.

2. Enter the IP address designated using the Panasonic “IP Setting Software” in the address box of the

browser.

• Example when entering an IPv4 address: http://URL registered using IPv4 address

http://192.168.0.10/

• Example when entering an IPv6 address: http://[URL registered using IPv6 address]

http://[2001:db8::10]/

1 Operations

IMPORTANT

• When the HTTP port number is changed from “80”, enter “http://IP address of the camera + : (colon)

+ port number” in the address box of the browser. (Example: http://192.168.0.11:8080)

• When the PC is in a local network, configure the proxy server setting of the web browser (under

[Internet Options...] under [Tools] of the menu bar) to bypass the proxy server for the local address.

Note

• Refer to page 189 and page 194 for further information about the case in which “HTTPS” is

selected for “HTTPS” - “Connection” on the [Advanced] tab of the “Network” page (®page 155).

Operating Instructions 9

1 Operations

3. Press the [Enter] key on the keyboard.

→ The “Live” page will be displayed. Refer to page 12 for further information about the “Live” page.

When “On” is selected for “User auth.”, the authentication window will be displayed before displaying live images for the user name and password entries.

IMPORTANT

• It is recommended to change the password periodically.

• When displaying multiple H.265 (or H.264) images on a PC, images may not be displayed depending

on the performance of the PC.

Note

• The maximum number of concurrent access user is 14 including users who is receiving H.265 (or H.

264) images and users who are receiving JPEG images. Depending on the set values for “Bandwidth control(bit rate)” and “Max bit rate (per client)*”, the maximum concurrent access number may be 14 or less users. When 14 users are concurrently accessing, the access limit message will be displayed for users who subsequently attempt to access. When “Multicast” is selected for “Transmission type” of “Stream”, only the first user who accessed to monitor H.265 (or H.264) images will be included in the maximum number. The second and subsequent users who are monitoring H.265 (or H.264) images will not be included in the maximum number.

• If you set the “Stream transmission” (®page 93) to “On”, an H.265 (or H.264) image will be displayed

based on the settings of the “Stream encoding format”. If you set the “Stream transmission” (®page

93) to “Off”, a JPEG image will be displayed. A JPEG image can be displayed even if the “Stream transmission” is set to “On”, but in that case, the transmission interval of the JPEG image will be limited to maximum 5 fps.

• The refresh interval may become longer depending on a network environment, PC performance,

photographic subject, access traffic, etc.

10 Operating Instructions

<Refresh interval of JPEG images> When “On” is selected for “Stream transmission”

max. 5fps

When “Off” is selected for “Stream transmission”

max. 30fps

1 Operations

Operating Instructions 11

J K

N O P Q R S T

1 Operations

1.1.2 About the “Live” page

Note

• The buttons and setting items displayed on the “Live” page can be changed depending on the user

rights of the accessing user. You can set the user right settings from “User auth.” under “User mng.”. (®page 147)

[select language] pull-down-menu

The camera’s display language can be selected. The default language can be set in the [Menu language] in the [Basic] settings. (®page 65)

[Login] button

This button is displayed when “User auth.” is “On” and a person other than the administrator logs in, or when “User auth.” is “Off” and “Guest User” is set to “Use”. (®page 147) Even in the above case, the [Login] button will not be displayed if “Host auth.” is set to “On”, and the camera browser is opened from a host with administrator rights.

If login fails, close all the browsers, open the “Live” page and login once again.

[Setup] button

Displays the setup menu.

[Live view] pull-down menu

You can select and switch to the image to be displayed in the main area from the following:

12 Operating Instructions

1 Operations

Stream(1)/Stream(2)/Stream(3)/Stream(4)/JPEG(1)/JPEG(2)/Multi-screen The image in the main area is displayed based on the contents set in Stream(1) – (4) (®page 93), JPEG(1) – (2) (®page 91), or Multi-screen (®page 126). Also the first stream displayed when you accessed the camera can be set from “Initial display stream” of the [Image] tab. For “Multi-screen”, you can set the “Initial display” in the [Multi-screen] tab.

Note

• When the image capture size is larger than “1280´960” or “1280´720”, the image may become

smaller than the actual size depending on the window size of the web browser.

Stream information display

Displays the setup for stream encoding format, image capture size, bit rate, and frame rate for the live view of a stream.

Note

• Displays the values set in the stream. The actual bit rate and frame rate vary depending on the

network environment and the used PC.

[Refresh interval] pull-down menu

This pull-down menu will be displayed only when a JPEG image is displayed. Use it to select the display method of the JPEG image.

• MJPEG: Uses viewer software to display JPEG images successively as MJPEG (Motion JPEG). Not

available if the viewer software is not installed.

• Refresh interval : 1s/Refresh interval : 3s/Refresh interval : 5s/Refresh interval : 10s/Refresh

interval : 30s/Refresh interval : 60s: Refreshes JPEG format (still images) images at the specified interval.

Note

• Depending on the network environment or the PC used, JPEG format (still images) images may

not be refreshed at the specified interval.

• The [Refresh interval] pull-down on the “Live” page is not displayed for JPEG images with data

encryption set to “On”.

[Zoom] buttons

Images will be zoomed in on with the electronic zoom by the viewer software “Network Camera View 4S”.

• [x1] button: The images in the main area will be displayed at x1.

• [x2] button: The images in the main area will be displayed at x2.

• [x4] button: The images in the main area will be displayed at x4.

[Brightness] buttons

The brightness is adjustable from 0 to 255. Click the

button to make the image darker. If you click the [Normal] button, the display will be reset to default.

[AUX] button

These buttons will be displayed only when “Terminal 3” of “Alarm” is set to “AUX output” on the setup menu. (®page 51)

button to make the image brighter, or click the

• [Open] button: The status of the AUX connector will be open.

• [Close] button: The status of the AUX connector will be closed.

Note

• The names of “AUX”, “Open” and “Close” can be changed. (®page 131)

[Rec. on SD] button

The [Rec. on SD] button will be displayed only when “Manual” is selected for “Save trigger” on the [SD memory card] tab. (®page 76) Click this button to manually record images on the SD memory card. Refer to page 26 for descriptions of how to manually record images on the SD memory card.

Operating Instructions 13

1 Operations

[Log/Play] button

When the [Log/Play] button is clicked, the log list will be displayed and images saved on the SD memory card can be played. Refer to page 32 for further information about the log list and for how to play images on the SD memory card.

[Viewer software] button

Starts installation of the viewer software for display. This button will not be available if the viewer software is already installed on the PC, or if the “Automatic installation” of the [Viewer software (nwcv4Ssetup.exe)] in the [Basic] tab is set to “Off”. (®page 69)

Camera title

The camera title entered for “Camera title” on the [Basic] tab will be displayed. (®page 66)

Support button

When this button is clicked, the support site below will be displayed in a newly opened window. This website contains technical information, FAQ, and other information. https://security.panasonic.com/support/

Alarm occurrence indication button

When an alarm occurs, the display flashes. When this button is clicked, the output terminal will be reset and this button will disappear. (®page 28)

Note

Full screen button

Images will be displayed on a full screen. If the full screen button is clicked once when the image displayed in the main area is smaller than the main area, the image is displayed corresponding to its image capture size. If the full screen button is clicked once when images are displayed corresponding to their image capture sizes, images are displayed in full screen. To return to the “Live” page when displaying an image in full screen, press the [Esc] key.

Snap shot button

Click this button to take a picture (a still picture). The picture will be displayed on a newly opened window. When right-clicking on the displayed image, the pop-up menu will be displayed. It is possible to save the image on the PC by selecting “Save” from the displayed pop-up menu. When “Print” is selected, printer output is enabled.

• Since the blinking of the alarm occurrence indication button is not coupled to recording images to

the SD memory card, forwarding E-mails, or other operations, check the settings of each operation separately.

Note

• If the viewer software is not installed, “Save” and “Print” will not be displayed in the pop-up menu.

• The following settings may be required.

Open Internet Explorer, click [Tools] ® [Internet Options] ® [Security] ® [Trusted Sites] ® [Sites]. Register the camera address on [Website] of the displayed trusted windows. After registration, close the web browser, and then access the camera again.

• When it takes longer than the specified period to obtain the snap shot picture due to the network

environment, the snap shot picture may not be displayed.

• If the image capture size specified for JPEG cannot be obtained, JPEG images are displayed with

the image capture size that could be obtained. Therefore, when JPEG images obtained with snap shot are displayed on a PC, the displayed image size may differ from the captured sized.

• If the encryption setting for JPEG(1) or JPEG(2) is “On”, the Snap shot button is not displayed.

Mic input button

Turns on/off the audio reception (hear audio from the camera on a PC). This button will be displayed only when “Mic input”, “Interactive(Full-duplex)”, or “Interactive(Half-duplex)” is selected for “Audio transmission mode” on the setup menu. (®page 123)

14 Operating Instructions

1 Operations

When the audio reception is turned off, the button will turn into the button and audio from the camera

will not be heard. Audio volume can be adjusted (Low/ Middle/ High) by moving the volume cursor .

Note

• When “Audio volume control mode” is set to “Adjust Mic input” in the setup menu, the volume cursor

is not displayed when using “Audio recording”.

• When the camera is restarted, the adjusted volume level (for the reception) will return to the level

that had been set on the [Audio] tab on the setup menu. (®page 123)

• Actual volume level will change in three steps even though the volume cursor can be adjusted

minutely.

• If multiple camera browsers are open at the same time on the same computer, audio cannot be

heard from the camera browsers that were opened later. Please only access 1 camera at a time.

Audio output button

Turns on/off the audio transmission (play audio from the PC on the unit speaker). This button will be displayed only when “Audio output”, “Interactive(Full-duplex)” or “Interactive(Half-duplex)” is selected for “Audio transmission mode” on the setup menu. (®page 123) The button will blink during the audio transmission. When the audio transmission is turned off, the button

display will switch to the

, and audio from the PC will not be heard.

Audio output volume can be adjusted (Low/Middle/High) by moving the volume cursor .

Note

• When a user is using the audio transmission function with “Interactive(Half-duplex)” selected, the

receiver button and the transmission button will be inoperable for the other users. When “Interactive(Full-duplex)” is selected, the transmission button is inoperable for other users.

• The maximum duration of a single audio output is the audio output duration set in the [Audio] tab

on the “Image/Audio” page. Audio output stops when the specified audio output duration has passed. To turn the audio transmission function on, click the [Audio output] button again.

• When the camera is restarted, the adjusted volume level (for both the audio transmission and

reception) will return to the level that had been set on the [Audio] tab on the “Image/Audio” page. (®page 123)

• Actual volume level will change in three steps even though the volume cursor can be adjusted

minutely.

SD recording status indicator

The status of the SD recording can be checked with this indicator. When the SD recording starts, the SD recording status indicator will light red. It will go off when the SD recording stops. This indicator will be displayed when “Manual” or “Schedule” is selected for “Save trigger” on the setup menu. (®page 72)

Main area

Images from the camera will be displayed in this area. The current time and date will be displayed according to the settings configured for “Time display format” and “Date/time display format”. (®page 65) In addition, when being adjusted, the status of brightness (®page 68) will be displayed as well as the characters configured for “Camera title on screen” (®page 67). The number of lines for the display is 2. A zoom operation can be performed using the mouse wheel. When clicking a desired point while displaying live images at x2 or x4 in the main area, the camera will move to locate the clicked point at the center of the main area.

Operating Instructions 15

1 Operations

Note

Only operable by users whose access level is “1. Administrator”.

Only operable by users whose access level is “1. Administrator” or “2. Camera control” when “On” is selected for “User auth.” (®page 147)

• When the camera is operated by a user with a low access level, images displayed on the screen

may be changed temporarily. This does not affect operation of the camera.

• Depending on the PC in use, screen tearing* may occur when the shooting scene drastically

changes due to the GDI restrictions of the OS. *A phenomenon in which portions of the screen are displayed out of alignment.

16 Operating Instructions

1 Operations

1.1.3 Monitor images from multiple cameras

Images from multiple cameras can be displayed on a multi-screen. Images from 4, 9, and up to 16 cameras can be displayed simultaneously. To display images on a multi-screen, it is necessary to register cameras in advance. 4 cameras can be registered as a group and up to 4 groups (16 cameras) can be registered. (®page 126)

IMPORTANT

• When video is displayed in 4 screens and 9 screens, the video and audio may cut out because the

transmission volume of other cameras is large. In such cases, the setting of the registered cameras needs to be changed to reduce the transmission volume. Example of setup to reduce the transmission volume:

– Set the video transmission format to “H.265” or “H.264”. – Set the “Transmission priority” (®page 94) of the stream to “Best effort”.

• To enable the audio for multi-screen, the audio must be enabled for the camera.

• When 16 screens are used for the display, only still images (JPEG) can be refreshed.

Note

• Multi-screen can be used to display JPEG images, and H.265 (or H.264) images. If other cameras

support audio, audio is also output.

• Adjust the volume when multi-screen is displayed.

• For further information about “Network Camera Recorder with Viewer Software Lite”, which is suited

to viewing images from several cameras, refer to our website (https://security.panasonic.com/support/info/ <Control No.: C0301>).

• When you have registered a camera with the authentication function enabled, enter the user name and

password of the “Administrator” for the registered camera in the “Authentication dialog”. Refer to the Panasonic support website below for information about the terms and conditions for use of multi-screen. https://security.panasonic.com/support/info/ <Control No.: C0302>

Operating Instructions 17

1 Operations

1. From the “Live view” pull-down menu in the “Live” page, select “Multi-screen”.

→ Images from the registered cameras will be displayed on a selected multi-screen (screen can be split

up to 16 areas). The following are instructions when displaying on a 4-split screen.

“Live view” pull-down menu

Select the image displayed in the main area.

[Layout] pull-down menu

Select from the pull-down menu to display images from cameras in multi-screens of 4 to 9 or even 16 screens.

[Refresh interval] pull-down menu

Select from the pull-down menu and switch between video (H.265/H.264/MJPEG) and still images (JPEG). For still images (JPEG), select the refresh interval (Refresh interval : 1s/Refresh interval : 3s/Refresh interval : 5s/Refresh interval : 10s/Refresh interval : 30s/Refresh interval : 60s) for camera images. When the 16 screen layout is used, Refresh interval : 1s cannot be selected.

[Image capture size] pull-down menu

Select the image capture size from the pull-down menu to change it. When you select “4 Screens” in the [Layout] pull-down menu, the image capture size of the camera changes.

• When the aspect ratio is 4:3:

Switching between QVGA (default) and VGA

• When the aspect ratio is 16:9:

Switching between 320´180 (default) and 640´360

Full screen display

If you press the full screen button, the display of the camera image will be maximized. If you click the

(reset) button in the full screen display, the display size will be reset to original size.

Camera title

If you click the camera title, live images from the corresponding camera will be displayed on the “Live” page of the newly opened window.

Camera control bar

Can be used to get snap shot of JPEG images or to adjust the PC mic input/output volume (mic input or audio output).

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1 Operations

Note

• The frame rate may drop depending on the network environment and number of accessing users.

• If the image capture size specified for JPEG cannot be obtained, a JPEG image with an image

capture size that could be obtained is displayed. Therefore, when JPEG images obtained with snap shot are displayed on a PC, the displayed image size may differ from the captured sized.

• When in full screen display, click¢ering and zoom are not available.

• When a video (H.265/ H.264/ MJPEG) is selected from the “Refresh interval” pull-down menu, a

different video from the setting may be displayed subject to the connected camera settings.

Operating Instructions 19

A B

1 Operations

1.2 Monitor images on a cellular phone/mobile terminal

1.2.1 Monitor images on a cellular phone

It is possible to connect to the camera using a cellular phone via the Internet and monitor images (JPEG only) from the camera on the screen of the cellular phone. It is also possible to refresh images to display the latest image.

IMPORTANT

• When the authentication window is displayed, enter the user name and password.

To enhance the security, it is recommended to change the password periodically. (®page 147)

• If the cellular phone in use is not compatible with UTF-8 encode, it is impossible to display the screen

correctly.

• When “VGA”, “QVGA”, “640x360”, or “320x180” is not selected for either one of “JPEG(1)” or

“JPEG(2)” of [JPEG] on the [Image] tab, images cannot be viewed from cellular phones.

• Audio is not supported for cellular phones.

Note

• It is necessary to configure the network settings of the cellular phone in advance to connect to the

Internet and monitor images from the camera. (®page 155)

• When “Auto” is selected for “Menu language”, the screen is displayed in English. If you want the screen

to be displayed in Japanese or Chinese, select “Japanese” or “Chinese” for “Menu language”. (®page 65) For further information about compatible devices, refer to our website (https://security.panasonic.com/support/info/ <Control No.: C0108>).

1. Access to “http://IP address/mobile”

cellular phone.

or “http://Host name registered in the DDNS server/mobile” using a

→ Images from the camera will be displayed.

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Refresh control Press the dial key “5” or the [Manual Refresh] button to refresh the camera images. Press the [Auto Refresh] button to refresh the images from the camera in 5-second intervals. When the dial key “5” or the [Manual Refresh] button is pressed again, the refresh mode of the camera will return to manual refresh.

IMPORTANT

• Transmission will be periodically performed when “Auto Refresh” is selected for the camera

image. Confirm the contract plan of the cellular phone in use before using this function.

• Depending on the cellular phone in use, “Auto Refresh” may be unavailable.

Resolution control Changes the image capture size by pressing the dial key “0”.

• Image in the aspect ratio of “4:3”: Changes the image capture size between 320x240 (default) and

640x480.

• Image in the aspect ratio of “16:9”: Changes the image capture size between 320x180 (default)

and 640x360. AUX control Controls the AUX terminal. These buttons will be displayed only when “AUX output” is selected for “Terminal 3” on the setup menu. (®page 51)

Note

• Some cellular phones cannot change the image capture size even when resolution is changed by

resolution control.

• Depending on the image capture size selected for “JPEG(1)” or “JPEG(2)”, “Resolution” may not be

able to be used.

• When the HTTP port number is changed from “80”, enter “http://IP address: (colon) + port number/

mobile”*1 in the address box of the browser. When using the DDNS function, access to “http://Host name registered in the DDNS server: (colon) + port number/mobile”.

• When “HTTPS” is selected for “HTTPS” - “Connection” on the [Advanced] tab of the “Network” page,

enter as follows. “https://IP address: (colon) + port number/mobile” or “https://Host name registered in the DDNS server: (colon) + port number/mobile”

• When the authentication window is displayed, enter the user name of an administrator or user and

password. Depending on the cellular phone in use, password entry may be required each time the screen is switched.

• Depending on the cellular phone in use, larger size images may not be displayed. In this case, selecting

a setting close to the lowest quality setting for “Image quality setting” of “JPEG” (®page 91) may sometimes solve this problem.

• Depending on the cellular phone in use or its contract plan, it may be impossible to access.

• The operations menu displayed on the mobile telephone screen may not be displayed depending on

the user rights and access level of the accessing user. To display the operations menu, it is necessary to set the user rights and access level (“User auth.” in “User mng.”). (®page 147)

IP address is the global WAN IP address of the router that can be accessed via the Internet.

1.2.2 Monitor images on a mobile terminal (including smartphones)

It is possible to connect to the camera using a mobile terminal via the Internet and monitor images (MJPEG or JPEG) from the camera on the screen of the mobile terminal. It is also possible to refresh images to display the latest image.

Operating Instructions 21

1 Operations

The compatible mobile terminals are shown as follows. (As of April, 2018)

– iPad, iPhone (iOS 4.2.1 or later) – Android™ mobile terminals

When an Android terminal is used, an MJPEG format image is displayed by the Firefox® browser, and a JPEG format image is displayed by the standard browser. For further information about compatible devices, refer to our website (https://security.panasonic.com/support/info/ <Control No.: C0108>)

IMPORTANT

• When the authentication window is displayed, enter the user name and password.

To enhance the security, it is recommended to change the password periodically. (®page 147)

Note

• It is necessary to configure the network settings of the mobile terminal in advance to connect to the

Internet and monitor images from the camera. (®page 155)

1. Access to “http://IP address/cam”

mobile terminal.

→ Images from the camera will be displayed.

or “http://Host name registered in the DDNS server/cam”*2 using a

Live images area Displays images from the camera. Operation buttons area When functions are selected in the function selection area C, buttons to operate those functions are displayed. Function selection area When functions that can be operated are selected, operation buttons are displayed in the operation buttons area B.

Note

• The operations button displayed on the mobile terminal screen may not be available depending on

the user rights and access level of the accessing user. To display the operations button, it is necessary to set the user rights and access level (“User auth.” in “User mng.”). (®page 147)

22 Operating Instructions

2. Click the button of the function that you want to operate.

A B

1 Operations

Resolution control AUX control

Each function is explained below.

Resolution control Press the

button to display the buttons used to select the resolution on the screen.

The resolution can be changed by selecting a resolution setting from the buttons.

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Images are displayed in the image capture size selected in “JPEG(1)” or “JPEG(2)” of [JPEG] on the [Image] tab. However, the images of the image capture size of “3072´1728”, “2560´1440”, “3072 ´2304”, and “2560´1920” cannot be displayed.

AUX control Press the button to display the buttons used to operate the AUX output on the screen. The AUX

output terminals can be controlled with the and buttons. This function is only displayed when [Terminal 3] is set to [AUX output] on the settings menu.

(®page 128)

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Note

• You can change the image size displayed on the mobile terminal by accessing the following addresses. – Large display: http://IP address/cam/dl – Medium display: http://IP address/cam/dm – Small display: http://IP address/cam/ds

• When the resolution is changed by the resolution control, the displayed resolution changes but the

image size remains the same.

• When the HTTP port number is changed from “80”, enter “http://IP address: (colon) + port number/

cam”*1 in the address box of the browser. When using the DDNS function, access to “http://Host name registered in the DDNS server: (colon) + port number/cam”*2.

• When “HTTPS” is selected for “HTTPS” - “Connection” on the [Advanced] tab of the “Network” page,

enter as follows. “https://IP address: (colon) + port number/cam” or “https://Host name registered in the DDNS server: (colon) + port number/cam”

• When the authentication window is displayed, enter the user name of an administrator or user and

password. Depending on the mobile terminal in use, password entry may be required each time the screen is switched.

• It is impossible to send and receive audio using a mobile terminal.

• Depending on the mobile terminal in use, larger size images may not be displayed. In this case,

selecting a setting close to the lowest quality setting for “Image quality setting” of “JPEG” (®page

91) may sometimes solve this problem.

• Depending on the mobile terminal in use or its contract plan, it may be impossible to access.

IP address is the global WAN IP address of the router that can be accessed via the Internet. However, when accessing the same LAN as the camera with a wireless compatible mobile terminal, the IP address is the local IP address.

Only when accessing the camera via the Internet.

Operating Instructions 25

1 Operations

1.3 Record images on the SD memory card manually

Images displayed on the “Live” page can be recorded on the SD memory card manually. This button is operable only when “Manual” is selected for “Save trigger” on the [SD memory card] tab on the “Basic” page of the setup menu. (®page 76) It is possible to select “JPEG(1)”, “JPEG(2)”, “Stream(1)”, “Stream(2)”, “Stream(3)”, or “Stream(4)” on “Recording format” of the setup menu. (®page 75) When “JPEG(1)” or “JPEG(2)” is selected for “Recording format”, still image data are recorded. When “Stream(1)”, “Stream(2)”, “Stream(3)”, or “Stream(4)” is selected, video data are recorded. Images recorded on the SD memory card can be copied onto the PC. (®page 87)

1. Display the “Live” page. (®page 9)

2. Click the [Rec. on SD] button.

→ The SD recording window will open.

3. Click the [Start] button to start recording images on the SD memory card. The SD recording status indicator

will light red (®page 12) while images are being recorded on the SD memory card. The image saving interval can be configured on the [SD memory card] tab of the “Basic” page. (®page 72)

4. Click the [Stop] button to stop saving images on the SD memory card.

® The SD recording status indicator will turn off.

5. Click the [Close] button to close the window.

Note

• Image data saved on Drive B can be obtained by executing “Access img.” on the [SD memory card]

tab and logging in from the user authentication window (®page 87).

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The destination to save image data is a fixed directory on Drive B (®page 237).

• When the [Start] button is clicked immediately after the [Stop] button is clicked, saving of images may

not start. In this case, click the [Start] button again.

Operating Instructions 27

1 Operations

1.4 Action at an alarm occurrence

The alarm action (camera action at an alarm occurrence) will be performed when the following alarms occur.

1.4.1 Alarm type

• Terminal alarm: When connecting an alarm device such as a sensor to the alarm input terminal of the

camera, the alarm action will be performed when the connected alarm device is activated.

• VMD alarm: When motion is detected in the set VMD area, the alarm action will be performed.

*VMD stands for “Video Motion Detection”.

• Command alarm: When a Panasonic alarm protocol is received from the connected device via a network,

the alarm action will be performed.

1.4.2 Action at an alarm occurrence

Display the alarm occurrence indication button on the “Live” page

The alarm occurrence indication button will be displayed on the “Live” page at an alarm occurrence. (®page 12)

IMPORTANT

• When “Polling(30s)” is selected for “Status update mode” (®page 65), the Alarm occurrence

indication button will be refreshed in 30-second intervals. For this reason, it may take a maximum of 30 seconds until the alarm occurrence indication button is displayed on the “Live” page at an alarm occurrence.

Notify of alarm occurrences to the device connected to the output terminal

It is possible to output signals from the output terminal of the camera and sound the buzzer when an alarm occurs. The settings for the alarm output can be configured in the [Alarm] tab of the “Alarm” page. (®page 130)

Save images on the SD memory card

When an alarm occurs, images (JPEG/H.265/H.264) will be saved on the SD memory card. The settings to save images on the SD memory card can be configured on the [SD memory card] tab (®page 72) of the “Basic” page and the [Alarm] tab of the “Alarm” page. (®page 132)

Transmit an image onto a server automatically

An alarm image can be transmitted at an alarm occurrence to the server designated in advance. The settings required to transmit an alarm image to a server can be configured in the “Alarm image” section on the [Alarm] tab of the “Alarm” page (®page 132) and the [Advanced] tab of the “Network” page (®page 165).

Notify of alarm occurrences by E-mail

Alarm E-mail (alarm occurrence notification) can be sent at an alarm occurrence to the E-mail addresses registered in advance. Up to 4 addresses can be registered as recipients of the alarm E-mail. An alarm image (still picture) can be sent with the alarm E-mail as an attached file. The settings for alarm E-mail can be

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configured in the “Alarm E-mail notification” section on the [Alarm] tab of the “Alarm” page (®page 132) and the [Advanced] tab of the “Network” page (®page 160).

Notify of alarm occurrences to the designated addresses (Panasonic alarm protocol notification)

This function is available only when a Panasonic device, such as the network disk recorder, is connected to the system. When “On” is selected for “Panasonic alarm protocol”, the connected Panasonic device will be notified that the camera is in the alarm state. The settings for Panasonic alarm protocol can be configured in the “Panasonic alarm protocol notification” section of the [Notification] tab of the “Alarm” page. (®page 143)

Notify of alarm occurrences to the designated HTTP server (HTTP alarm notification)

Alarm occurrence notifications can be sent at an alarm occurrence to the HTTP servers registered in advance. Up to 5 HTTP servers can be registered as recipients of alarm notifications. The URL sent to HTTP servers with alarm notifications can be specified. The settings for HTTP alarm notification can be configured on the [Notification] tab of the “Alarm” page. (®page 145)

Operating Instructions 29

1 Operations

1.5 Transmit images onto an FTP server

Images can be transmitted to an FTP server. By configuring the following settings, transmission of images captured at an alarm occurrence or captured at a designated interval to an FTP server will become available.

IMPORTANT

• When using this function, set the user name and the password to access the FTP server to restrict

users who can log into the FTP server.

1.5.1 Transmit an alarm image at an alarm occurrence (Alarm image transmission)

An alarm image can be transmitted at an alarm occurrence to the FTP server. To transmit alarm images to an FTP server, it is necessary to configure the settings in advance. FTP server settings and settings relating to alarm image transmission can be configured in the “FTP” section of the [Advanced] tab of the “Network” page. (®page 165) Settings can also be configured from the “Alarm image FTP transmission” settings of “Camera action on alarm” on the [Alarm] tab of the “Alarm” page. (®page 132)

Note

• Depending on the network traffic, the number of the transmitted images may not reach the set number

of images to be transmitted.

• Alarm images failed to be transmitted to the FTP server at an alarm occurrence will not be saved on

the SD memory card. However, images that fail to be transmitted with the FTP periodic image transmission will be saved. When “On” is selected for both the alarm image transmission function and the FTP periodic image transmission function, the alarm image transmission function will be given priority over the FTP periodic image transmission function. Also, when “On” is selected for the “FTP transmission retry” FTP setting (®page 166), alarm images will be retransmitted if there is an FTP transmission failure. Therefore, if there is continuous retransmission due to network problems or other factors, periodic transmission will not be performed and images that fail to be transmitted with the FTP periodic image transmission will not be saved to an SD memory card.

1.5.2 Transmit images at a designated interval or period (FTP periodic image transmission)

Images can be transmitted at a designated interval or period. To transmit images at a designated interval or period, it is necessary to configure the settings in advance. FTP server settings and settings relating to FTP periodic transmission image transmission can be configured in the “FTP” section of the [Advanced] tab of the “Network” page. (®page 165) When using FTP periodic image transmission, it is necessary to configure the schedule settings of FTP periodic image transmission on the [Schedule] tab of the “Schedule” page. Configure the schedule settings of the FTP periodic image transmission on the “Schedule” page. (®page 204)

Note

• Depending on the line speed or the traffic, images may not be transmitted at the designated interval.

• When “On” is selected for both the alarm image transmission function and the FTP periodic image

transmission function, the alarm image transmission function will be given priority over the FTP periodic

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