PANASONIC Voice Mail E User Guide
Voice Processing System
Installation Manual
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Model No.
KX-TVS90
Thank you for purchasing a Panasonic Voice Processing System, Model KX-TVS90.
Please read this manual before installing, customizing, or operating the Voice Processing System.
Thank you for purchasing the Panasonic Model
KX-TVS90 Voice Processing System.
We are confident that it will provide your customer or client with many years of dependable
service.
This Voice Processing System was especially tailored for the American environment. For
example, it can be configured for English, a second language, or a third language:
System prompts—Recorded at the factory in English
User 1 prompts—Record in any language you like
User 2 prompts—Recorded at the factory in Spanish
These prompts guide subscribers and non-subscribers through specific VPS operations.
However, we would like to stress that for outside callers who merely need to be guided to an
extension, a mailbox, or other destinations (e.g., a fax machine), they can be greeted by a
Custom Service. This supports many languages as there are 12 keys on a touchtone phone and
you can record up to 100 Custom Service menus. One twelfth of these menus can be recorded
in one language if you desire. Another twelfth can be recorded in another language, and so on.
Thus callers can be guided entirely in their native languages. For a multi-cultural United States,
Custom Service is a truly powerful feature. Please see "Custom Service" in Appendix
A1 SYSTEM FEATURES for more details.
Note
This product is only for connection behind a suitable PBX and should not be connected directly
to the network.
Panasonic World Wide Web Address: http://www.panasonic.com
for customers in the United States or Puerto Rico.
2 Installation Manual
Important Information
SAFETY REQUIREMENTS
• Follow all product warnings, cautions, and instructions.
• Handle the unit carefully. Do not drop or otherwise expose the unit to physical shock.
• If the unit malfunctions, disconnect the unit from the telephone line and check the line by
reconnecting the telephone. If the telephone operates properly, have the VPS repaired by a
qualified Panasonic Factory Service Technician.
• Install the unit so that the power cord is not obstructed in any way. Do not connect this unit
to an extension cord.
• Keep the unit free of dust, moisture, condensation, high temperature exposure (more than
40 °C {104 °F}) and vibration. Do not expose the unit to direct sunlight.
• Mount the unit on a stable wall surface. Do not mount the VPS inside of a separate
enclosure unless it is properly ventilated.
• Read all the information contained in this manual.
• This unit is designed to operate at one specific voltage and current setting. The proper
voltage and current required for this unit are listed on the product label.
• This unit is equipped with a 3-wire grounding plug. The plug will only fit into a grounded
power outlet. Do not modify this plug in any way. If it cannot be inserted into the outlet,
have the outlet replaced by a licensed electrician.
• Unplug and transport the unit to a service technician if the power supply cord is frayed or
damaged, if the cabinet is cracked or broken, or when the unit has been exposed to moisture,
has been dropped, or is not otherwise operating properly.
• Unplug the unit from its power source before cleaning.
• Do not block the vent slots and openings located on the front and top of the unit.
• Do not disassemble this product. Dangerous electrical shock could result. The unit must
only be disassembled and repaired by qualified Panasonic Factory Service Technicians.
• Do not insert wires, pins, or any other material into the unit's vent slots or access points.
This could result in electrical shock and serious unit malfunction.
• Do not install the unit near water or moisture, heating appliances, or electrical noise
generating devices such as televisions, monitors, fluorescent lamps, or electric motors.
• Do not overload wall outlets. Overloaded outlets could result in fire and/or electrical shock.
• Do not use solvents, liquid cleaners, water, or abrasive powders to clean this unit. Use only
a damp soft cloth for cleaning.
• Do not use the telephone during a lightning storm or to report a gas leak in the vicinity of
the leak.
Important Information
WARNING
TO PREVENT FIRE OR ELECTRICAL SHOCK, DO NOT EXPOSE THIS UNIT TO
RAIN OR MOISTURE.
Installation Manual 3
Important Information
When you ship the product
Carefully pack and send it prepaid, adequately insured and preferably in the original carton.
Attach a postage-paid letter, detailing the symptom, to the outside of the carton. DO NOT
send the product to the Executive or Regional Sales offices. They are NOT equipped to
make repairs.
Product service
Panasonic Factory Servicenters for this product are listed in the servicenter directory.
Consult your authorized Panasonic dealer for detailed instructions.
The serial number of this product may be found on the label affixed to the back of the unit.
You should note the serial number of this unit in the space provided and retain this book as a
permanent record of your purchase to aid in identification in the event of theft.
MODEL NO.:
SERIAL NO.:
For your future reference
DATE OF PURCHASE
NAME OF DEALER
DEALER’S ADDRESS
DEALER’S TEL. NO.
WARNING
THIS UNIT MAY ONLY BE INSTALLED AND SERVICED BY QUALIFIED
SERVICE PERSONNEL.
WHEN A FAILURE OCCURS WHICH RESULTS IN THE INTERNAL PARTS
BECOMING ACCESSIBLE, DISCONNECT THE POWER SUPPLY CORD
IMMEDIATELY AND RETURN THIS UNIT TO YOUR DEALER.
DISCONNECT THE TELECOM CONNECTION BEFORE DISCONNECTING THE
4 Installation Manual
Important Information
POWER CONNECTION PRIOR TO RELOCATING THE EQUIPMENT, AND
RECONNECT THE POWER FIRST.
THIS UNIT IS EQUIPPED WITH AN EARTHING CONTACT PLUG. FOR SAFETY
REASONS, THIS PLUG MUST ONLY BE CONNECTED TO AN EARTHING
CONTACT SOCKET WHICH HAS BEEN INSTALLED ACCORDING TO
REGULATIONS.
CAUTION
Danger of explosion if battery is incorrectly replaced.
Replace only with the same or equivalent type
recommended by the manufacturer.
Dispose of used batteries according to the
manufacturer's instructions.
Note
Before you start setting or changing system parameters, we recommend that you turn off the
Call Progression Mode with the OFLN command. While off, the power LED of the VPS will
flash and the VPS will not answer any incoming call. After you finish programming, use the
ONLN command to turn on the Call Progression Mode (normal operation). Please see
7.2.1 Off-line Set (OFLN) and 7.2.2 On-line Set (ONLN) for more details.
Trademarks
• HyperTerminal is either a registered trademark or a trademark of HILGRAEVE,
INCORPORATED in the United States and/or other countries.
• IBM is a trademark of International Business Machines Corporation in the United
States.
• Procomm Plus is either a registered trademark or a trademark of DATASTORM
TECHNOLOGIES, INC. in the United States and/or other countries.
• Smartcom is either a registered trademark or a trademark of Hayes Microcomputer
Products, Inc. in the United States and/or other countries.
• All other trademarks identified herein are the property of their respective owners.
Installation Manual 5
Important Information
F.C.C. REQUIREMENTS AND RELEVANT INFORMATION
Notify The Telephone Company
This equipment complies with Part 68 of the FCC rules and the requirements adopted by the
ACTA. On the back of this equipment is a label that contains, among other information, a
product identifier in the format US:ACJVM04BKX-TVS90. If requested, this number must be
provided to the telephone company.
Installation must be performed by a qualified professional installer. If required, provide the
telephone company with the following technical information:
• The telephone numbers to which the system will be connected
• Make: Panasonic
• Model: KX-TVS90
• FCC Registration No.: found on the back of the unit
• Ringer Equivalence No.: 0.4B
• Facility Interface Code: 02LS2
• Service Order Code: 9.0F
• Required Network Interface Jack: RJ11C
Ringer Equivalence No. (REN)
The REN is used to determine the number of devices that may be connected to a telephone line.
Excessive RENs on a telephone line may result in the devices not ringing in response to an
incoming call. In most but not all areas, the sum of RENs should not exceed five (5.0). To be
certain of the number of devices that may be connected to a line, as determined by the total
RENs, contact the local telephone company. For products approved after July 23, 2001, the
REN for this product is part of the product identifier that has the format US:ACJVM04BKXTVS90. The digits represented by ## are the REN without a decimal point (e.g., 03 is a REN
of 0.3). For earlier products, the REN is separately shown on the label.
Telephone Service Problems
If this equipment causes harm to the telephone network, the telephone company will notify you
in advance that temporary discontinuance of service may be required. But if advance notice
isn't practical, the telephone company will notify the customer as soon as possible. Also, you
will be advised of your right to file a complaint with the FCC if you believe it is necessary.
Changes in Telephone Company Communications Facilities, Equipment, Operations,
and Procedures
The telephone company may make changes in its facilities, equipment, operations or
procedures that could affect the operation of the equipment. If this happens the telephone
company will provide advance notice in order for you to make necessary modifications to
maintain uninterrupted service.
Trouble with this equipment
If trouble is experienced with this equipment, for repair or warranty information, please see the
attached warranty, which includes the Servicenter Directory. If the equipment is causing harm
6 Installation Manual
Important Information
to the telephone network, the telephone company may request that you disconnect the
equipment until the problem is resolved.
Connection to the Party Line
Connection to party line service is subject to state tariffs. Contact the state public utility
commission, public service commission or corporation commission for information.
Note
This equipment has been tested and found to comply with the limits for a Class B digital
device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide
reasonable protection against harmful interference in a residential installation. This
equipment generates, uses and can radiate radio frequency energy and, if not installed
and used in accordance with the instructions, may cause harmful interference to radio
communications. However, there is no guarantee that interference will not occur in a
particular installation. If this equipment does cause harmful interference to radio or
television reception, which can be determined by turning the equipment off and on, the
user is encouraged to try to correct the interference by one or more of the following
measures.
— Reorient or relocate the receiving antenna.
— Increase the separation between the equipment and receiver.
— Connect the equipment into an outlet on a circuit different from that to which
the receiver is connected.
— Consult the dealer or an experienced radio/TV technician for help.
CAUTION
Any change or modification made to the terminal equipment, not expressly approved by the
manufacturer, could void the user's authority to operate this equipment.
Installation Manual 7
Table of Contents
Table of Contents
1 VOICE PROCESSING SYSTEM OVERVIEW
1.1 WHAT THE VPS CAN AND CANNOT DO............................................................ 14
1.1.1 Why Voice Processing?.............................................................................................. 14
1.1.2 Basic Operations......................................................................................................... 14
1.1.3 VPS Limitations ......................................................................................................... 15
1.2 SYSTEM ADMINISTRATION, MANAGEMENT, AND USE.............................. 16
1.2.1 System Administration ............................................................................................... 16
1.2.2 System Management .................................................................................................. 16
1.2.3 Subscriber Use............................................................................................................ 16
1.3 SYSTEM BASICS ....................................................................................................... 17
1.3.1 General ....................................................................................................................... 17
1.3.2 System Components ................................................................................................... 17
1.3.3 Which Phone Systems are Compatible?..................................................................... 19
1.3.4 Installer Equipment and Software Requirements ....................................................... 20
1.3.5 Specifications .............................................................................................................21
1.3.6 Hardware .................................................................................................................... 21
1.3.7 Recommendations for System Configuration ............................................................ 21
1.4 DIGITAL INTEGRATION ........................................................................................ 23
1.4.1 General ....................................................................................................................... 23
1.4.2 APT Integration .......................................................................................................... 23
1.4.3 Connection Example—APT Integration .................................................................... 23
1.4.4 DPT Integration .......................................................................................................... 24
1.4.5 Connection Example—DPT Integration .................................................................... 24
2 INSTALLATION
2.1 SAFETY PRECAUTIONS ......................................................................................... 26
2.1.1 Installation .................................................................................................................. 26
2.1.2 Wiring......................................................................................................................... 27
2.2 UNPACKING .............................................................................................................. 28
2.3 MOUNTING THE VPS ON THE WALL................................................................. 29
2.4 FRAME GROUND CONNECTION ......................................................................... 30
2.5 INSTALLATION STEPS ........................................................................................... 31
2.6 CONNECTIONS ......................................................................................................... 33
2.6.1 Connecting to the PBX............................................................................................... 33
2.6.2 Opening the Ferrite Core............................................................................................ 33
2.6.3 Connection for APT Integration................................................................................. 34
2.6.4 Connection for DPT Integration................................................................................. 34
2.6.5 Connection for Non-APT/DPT Integration................................................................ 35
2.7 TERMINAL CONNECTION..................................................................................... 36
2.7.1 Requirements for Connecting Programming Terminal .............................................. 36
2.7.2 Connecting the RS-232C Cable.................................................................................. 36
2.7.3 RS-232C Signals ........................................................................................................ 38
3 INTEGRATING THE VPS WITH PANASONIC KX-T PHONE
SYSTEMS
3.1 GUIDELINES FOR INTEGRATION....................................................................... 40
8 Installation Manual
Table of Contents
3.1.1 APT/DPT or Inband Signaling?..................................................................................40
3.1.2 Why Integration is Important ......................................................................................40
3.1.3 How the VPS and the PBX Communicate..................................................................40
3.1.4 PBX Requirements for Integration..............................................................................41
3.2 PBX PARAMETERS AND PORT SETTINGS ........................................................44
3.2.1 General Guidelines and Definitions ............................................................................44
3.2.2 RS-232C Settings ........................................................................................................44
3.2.3 Port Settings ................................................................................................................44
3.2.4 PBX Interface Parameters ...........................................................................................45
3.3 CONNECTING THE VPS WITH PANASONIC KX-T SERIES PBXs ................48
3.3.1 VPS Programming for Inband Integration ..................................................................48
3.3.2 KX-T123211D Software Verification and Programming for Inband Integration.......49
3.3.3 KX-TA Series Programming for Inband Integration via the Manager’s Extension....51
3.3.4 KX-TD500 Programming for Inband Integration .......................................................54
3.3.5 KX-TD816, KX-TD1232, KX-TA1232 and KX-TD308 Programming for Inband
Integration via the Manager’s Extension ...................................................................63
3.3.6 KX-TD816, KX-TD1232, and KX-TA1232 Programming for Inband Integration via
the Operating and Maintenance Tool.........................................................................64
3.3.7 KX-TD308 Programming for Inband Integration via the Operating and Maintenance
Tool............................................................................................................................67
4 INTEGRATING THE VPS WITH THE PANASONIC KX-TA
SERIES PBX AND KX-TD SERIES PBX
4.1 GUIDELINES FOR DIGITAL INTEGRATION .....................................................72
4.1.1 Why Digital Integration is Important ..........................................................................72
4.2 CONNECTING THE VPS WITH THE PANASONIC KX-TA624 ........................74
4.2.1 KX-TA624 Software Verification and Programming for Digital Integration via the
Manager’s Extension .................................................................................................74
4.3 KX-TD500 PROGRAMMING FOR DIGITAL INTEGRATION ..........................80
4.4 CONNECTING THE VPS WITH THE PANASONIC KX-TD816, KX-TD1232,
KX-TA1232 AND KX-TD308 ....................................................................................88
4.4.1 KX-TD1232 Software Verification and Programming for DPT Integration via the
Manager’s Extension .................................................................................................88
4.4.2 KX-TD1232 Software Verification and Programming for DPT Integration via the
Operating and Maintenance Tool...............................................................................93
4.4.3 KX-TD308 Software Verification and Programming for DPT Integration via the
Manager’s Extension .................................................................................................96
4.5 COMMON DIGITAL INTEGRATION FEATURES AND SETUP PROCEDURES........ 101
4.5.1 Live Call Screening (LCS) Programming .................................................................101
4.5.2 Live Call Screening Password Assignment ..............................................................101
4.5.3 Live Call Screening Password Canceling .................................................................102
4.5.4 Live Call Screening Recording Mode Assignment via System Programming.........102
4.5.5 Live Call Screening Private/Hands-Free Mode Assignment via Station Programming ........... 103
4.5.6 Live Call Screening Assignment via PC Programming ............................................104
4.5.7 Live Call Screening Button Assignment via Station Programming..........................105
4.5.8 Live Call Screening Cancel Button Assignment via Station Programming..............105
4.5.9 Two-Way Recording Button Assignment via Station Programming........................106
4.5.10 Two-Way Transfer Button Assignment via Station Programming.........................107
4.5.11 Voice Mail Transfer Button Assignment via Station Programming.......................108
Installation Manual 9
Table of Contents
4.5.12 Button Assignment via PC Programming .............................................................. 108
4.5.13 Live Call Screening Activation .............................................................................. 110
4.5.14 Live Call Screening Password Control................................................................... 111
4.5.15 Two-Way Recording into Mailbox ........................................................................ 111
4.5.16 Two-Way Transfer into Mailbox............................................................................ 111
4.5.17 A Restriction on TWR/TWT Activation ................................................................ 111
5 CUSTOMIZING THE SYSTEM
5.1 STARTING UP .......................................................................................................... 114
5.1.1 Before Programming ................................................................................................ 114
5.1.2 Quick Setup .............................................................................................................. 114
5.1.3 Starting the Quick Setup........................................................................................... 115
5.2 PORT SETTING OPTIONS .................................................................................... 122
5.2.1 Custom Service Setting Example............................................................................. 122
5.2.2 Custom Service Features .......................................................................................... 123
5.2.3 Custom Service Programming.................................................................................. 124
5.2.4 Recording Menus...................................................................................................... 128
5.2.5 Checking Operation.................................................................................................. 128
5.2.6 Voice Mail ................................................................................................................ 128
5.2.7 Mailbox Groups........................................................................................................ 129
5.2.8 Extension Groups ..................................................................................................... 129
5.2.9 Interview Service...................................................................................................... 130
5.2.10 Automated Attendant.............................................................................................. 131
5.2.11 Department Dialing Service ................................................................................... 131
5.2.12 Operator Service..................................................................................................... 132
5.3 SETTING PORTS ..................................................................................................... 133
5.3.1 Port Service Menu .................................................................................................... 133
5.4 AUTOMATED ATTENDANT PARAMETERS.................................................... 135
5.4.1 Automated Attendant Menu ..................................................................................... 135
5.4.2 Department Dialing .................................................................................................. 135
5.4.3 Operator’s Parameters .............................................................................................. 136
5.5 SETTING MAILBOXES .......................................................................................... 139
5.5.1 Mailbox Setting Menu.............................................................................................. 139
5.5.2 Entering a Mailbox................................................................................................... 139
5.5.3 Deleting a Mailbox................................................................................................... 143
5.5.4 Password Reset......................................................................................................... 143
5.5.5 Mailbox Listing ........................................................................................................ 144
5.6 TRAINING THE SUBSCRIBER............................................................................. 145
6FINAL SETUP
6.1 MESSAGE MANAGER'S MAILBOX (Mailbox 998)........................................... 148
6.1.1 Accessing the Message Manager’s Mailbox ............................................................ 148
6.1.2 Main Menu of Message Manager’s Service ............................................................. 148
6.1.3 Company Greetings (Enter #6*998,5,1)................................................................... 149
6.1.4 Recording the Company Name (Enter #6*998,5,2) ................................................. 149
6.1.5 Custom Service Greetings (Enter #6*998,5,4)......................................................... 149
6.1.6 Customizing User Prompts (Enter #6*998,5,6) ....................................................... 150
6.2 SETTING UP MAILBOXES.................................................................................... 151
6.2.1 Recording Personal Greetings.................................................................................. 151
10 Installation Manual
Table of Contents
6.2.2 Recording the Owner’s Name...................................................................................152
6.3 BACKING UP THE SYSTEM..................................................................................153
7 SYSTEM MAINTENANCE AND TROUBLESHOOTING
7.1 INITIALIZING THE SYSTEM ...............................................................................156
7.2 UTILITY COMMANDS............................................................................................158
7.2.1 Off-line Set (OFLN)..................................................................................................159
7.2.2 On-line Set (ONLN)..................................................................................................159
7.2.3 Set Password (PASS) ................................................................................................159
7.2.4 Set Time (TIME).......................................................................................................160
7.2.5 Print Reports at Specified Time (PSET) ...................................................................161
7.2.6 Error Log Display (ELOG) .......................................................................................162
7.2.7 Saving the System Data to the Backup Device (SAVE)...........................................164
7.2.8 Loading New or Saved Data to the VPS (LOAD) ....................................................166
7.2.9 Print All of the VPS Parameters (GPRN) .................................................................167
7.2.10 Program Version Display (VERS) ..........................................................................167
7.2.11 Custom Service Report (CREP)..............................................................................168
7.2.12 Custom Service Menu Access Count Clear (CCLR) ..............................................169
7.2.13 Message Waiting Lamp Retry Times (MWL) ........................................................169
7.2.14 Setting Minimum Recording Length (MRL) ..........................................................170
7.2.15 Modified Prompt List (MPLT)................................................................................170
7.2.16 Utility Command List (HELP)................................................................................171
7.2.17 Quick Setup (QSET) ...............................................................................................172
7.2.18 Circuit Condition Display (LMON) ........................................................................172
7.2.19 Touchtone Information Display (PUTD) ................................................................172
7.2.20 Wait for Caller ID (WCID) .....................................................................................174
7.3 SYSTEM REPORTS..................................................................................................175
7.3.1 Mailbox Assignments................................................................................................176
7.3.2 COS (Class of Service) Assignments........................................................................176
7.3.3 System Service Report ..............................................................................................178
7.3.4 Call Account Report..................................................................................................178
7.3.5 Port Usage Report .....................................................................................................179
7.3.6 Port Usage Statistics Clear........................................................................................179
7.3.7 Flash Memory Usage Report.....................................................................................180
7.3.8 Flash Memory Usage Statistics Clear .......................................................................181
7.3.9 Mailbox Usage Report ..............................................................................................181
7.3.10 Mailbox Usage Statistics Clear ...............................................................................182
7.3.11 Fax Call Report .......................................................................................................183
7.3.12 Fax Call Statistics Clear..........................................................................................183
7.4 TROUBLESHOOTING GUIDE ..............................................................................184
7.5 SPECIFICATIONS....................................................................................................188
Appendix A SYSTEM FEATURES
A1 SYSTEM FEATURES ...............................................................................................190
Appendix B SYSTEM ADMINISTRATOR'S GUIDE
B1 SYSTEM NAVIGATION ..........................................................................................220
B2 SYSTEM ADMINISTRATION—MAILBOXES ....................................................224
Installation Manual 11
Table of Contents
B3 SYSTEM ADMINISTRATION—SETTING COS (CLASS OF SERVICE)
PARAMETERS........................................................................................................ 231
B4 SYSTEM ADMINISTRATION—PORT/TRUNK SERVICE .............................. 241
B4.1 Port Assignment........................................................................................................ 241
B4.2 Trunk Group Assignment ......................................................................................... 243
B5 SYSTEM ADMINISTRATION—SERVICE SETTINGS..................................... 246
B5.1 Automated Attendant Parameters............................................................................. 246
B5.2 Custom Service ......................................................................................................... 254
B5.3 Caller ID Call Routing Parameters........................................................................... 257
B6 SYSTEM ADMINISTRATION—SYSTEM PARAMETER SETTINGS ........... 260
B6.1 System Group Assignment ....................................................................................... 260
B6.2 Time Service ............................................................................................................. 263
B6.3 Holiday Setting ......................................................................................................... 267
B6.4 Daylight Saving Time (DST).................................................................................... 269
B6.5 Prompt Setting .......................................................................................................... 270
B6.6 System Caller Name Announcement........................................................................ 272
B6.7 Other Parameters....................................................................................................... 273
B7 SYSTEM ADMINISTRATION—HARDWARE SETTINGS .............................. 285
B7.1 RS-232C Parameters................................................................................................. 285
B7.2 Port Setting ............................................................................................................... 286
B7.3 PBX Interface Parameters......................................................................................... 287
Appendix C SYSTEM MANAGER'S GUIDE
C1 ACCESSING THE SYSTEM MANAGER'S MAILBOX ..................................... 296
C2 SETTING UP MAILBOXES.................................................................................... 297
C3 SETTING COS (CLASS OF SERVICE) PARAMETERS ................................... 300
C4 SETTING THE SYSTEM CLOCK ......................................................................... 307
C5 CHANGING THE SERVICE MODE SETTING .................................................. 309
C6 CHANGING THE COMPANY GREETING SETTING ...................................... 311
C7 CHECKING SYSTEM USAGE (SYSTEM REPORTS)....................................... 313
C8 DELIVERING MESSAGES..................................................................................... 315
C9 CUSTOMIZING THE SYSTEM MANAGER'S MAILBOX ............................... 318
C10 LISTENING TO SYSTEM MANAGER MESSAGES ........................................ 319
Appendix D MESSAGE MANAGER'S GUIDE
D1 ACCESSING THE MESSAGE MANAGER'S MAILBOX .................................. 322
D2 MANAGING THE GENERAL DELIVERY MAILBOX ..................................... 323
D3 SETTING UP MESSAGE WAITING NOTIFICATION...................................... 325
D4 CUSTOMIZING THE MESSAGE MANAGER'S MAILBOX ............................ 328
D5 SETTING THE SYSTEM CLOCK ......................................................................... 330
D6 RECORDING MESSAGES...................................................................................... 332
D7 REMOTE CALL FORWARDING SET ................................................................. 337
D8 LIST OF PROMPTS FOR VOICE MAIL AND AA SERVICE .......................... 340
D9 LIST OF MODIFIABLE PROMPTS...................................................................... 343
Glossary ............................................................................................... 395
INDEX.................................................................................................. 407
12 Installation Manual
VOICE PROCESSING SYSTEM OVERVIEW
Section 1
VOICE PROCESSING SYSTEM OVERVIEW
Installation Manual 13
VOICE PROCESSING SYSTEM OVERVIEW
1.1 WHAT THE VPS CAN AND CANNOT DO
1.1.1 Why Voice Processing?
The VPS handles incoming and outgoing calls. When a call comes in, it answers, forwards to
appropriate extensions, takes and stores messages, and notifies subscribers when messages are
left. Subscribers may send and transfer messages to other subscribers within the system. The
VPS is easy to use, helping callers through the system with step-by-step voice prompts.
Unlike handwritten messages or those left with answering services, VPS messages are
confidential; they are stored in a mailbox and retrieved only with the subscriber's password.
Other advantages of the VPS are clarity and accuracy, which are commonly lacking with
written messages. The messages come directly from the caller, in the caller's own voice. To
further ensure accuracy, the system allows the sender to correct or change messages before
saving them. Messages can be erased or transferred by the recipient.
1.1.2 Basic Operations
Greeting Callers:
The VPS greets callers with a prerecorded message that includes directions for leaving and
editing messages. The VPS can list single-digit numbers for each available extension or
mailbox. Callers who know the extension of the person they wish to reach may dial the
extension number at any time. Callers with rotary phones are transferred to a preprogrammed
destination (which is often an operator or the General Delivery Mailbox) to leave a message.
Sending Messages:
Callers can review and edit messages before leaving them in a mailbox. Subscribers can send
messages to an individual or to several mailboxes at once. The message sender can then verify
that the other subscriber has received the message.
Receiving Messages:
There are several different message notification methods that subscribers can use. They can
choose to be notified by message waiting lamp, beeper, or a call from the system to another
line. System programming determines whether a subscriber will be notified each time a
message is left. (Subscribers can choose to receive message notifications differently depending
on the time of day.) Mailbox parameters, which accommodate 5-100 messages, determine the
maximum length of messages. If the system is connected using Digital Integration, subscribers
can press a pre-assigned button to record conversations into their own mailboxes or other
subscribers' mailboxes while talking on the phone. Digital Integration also allows subscribers
to screen messages as they are being left, or intercept them if required.
14 Installation Manual
1.1.3 VPS Limitations
The VPS does not support:
UCD functions
UCD (Uniform Call Distribution) is a service that distributes calls evenly among extensions;
when all extensions are unavailable, it returns to callers to say that all extensions are busy.
Calls can be forwarded by the VPS to the KX-TD1232/816/308/500 floating number of a UCD
group. The call then rings at the next available phone.
The VPS supports UCD functions with very limited capabilities. Because the incoming call
is forwarded as an intercom path and not a DIL (direct in line), the following items will not
work:
• time table
• overflow function
• DISA message from a DISA card
• IRNA
VOICE PROCESSING SYSTEM OVERVIEW
Integration with the wrong PBX or with certain Key Systems presents limitations to the VPS'
standard functions. We do not recommend these systems for integration with the VPS. The
section 1.3.3 Which Phone Systems are Compatible? explains problems with compatibility.
Installation Manual 15
VOICE PROCESSING SYSTEM OVERVIEW
1.2 SYSTEM ADMINISTRATION,
MANAGEMENT, AND USE
1.2.1 System Administration
System Administration is accomplished by the installer using terminal emulation software. It
concerns setting and changing system parameters and diagnosing system problems.
1.2.2 System Management
Two system functions are performed by the customer: System Management and Message
Management.
System Management concerns changing system parameters through the System Manager's
Mailbox.
Message Management concerns recording voice prompts through the Message Manager's
Mailbox. These messages include Company Greetings, Company Name, Department Dialing
menu, Custom Service menus, voice labels for System Group Distribution Lists, user prompts,
multilingual selection menu and System Caller Names.
1.2.3 Subscriber Use
System users are called subscribers. Subscribers are assigned personal mailboxes which they
can customize. Subscribers can record their names, record personal greetings, set covering
extensions, record questions for an interview mailbox, set the message reception mode, set
incomplete call handling status, set call transfer status, enter Personal Group Distribution Lists,
set the message waiting lamp, and set notification by calling.
16 Installation Manual
1.3 SYSTEM BASICS
1.3.1 General
The KX-TVS90 is initially configured with 2 ports and 6 h of storage.
1.3.2 System Components
Main Cabinet
AC Inlet
P
O
W
E
Power Indicator
R
VOICE PROCESSING SYSTEM OVERVIEW
MODE (DIP Switch)
Port 1
Port 2
V
O
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C
E
P
R
O
C
E
S
S
I
N
G
S
Y
S
T
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M
Ferrite Core
Ground Terminal
RS-232C
Connector
Note
EIA port is at SELV.
Inside View of the Main Cabinet
Memory Card
Slave
Master
System Components
AC Inlet:
Connects the power cable to an AC outlet dedicated to the VPS.
Power Indicator:
Indicates the system status: when flashing, the system is off-line (not ready to receive calls).
Installation Manual 17
VOICE PROCESSING SYSTEM OVERVIEW
MODE (DIP Switch):
By setting one of the following positions and executing power down and up, you can achieve
a desired result:
Position Additional Function
01
•1
01
0 Normal setting. (All switches in 0 position.)
1
1
2*
1
3*
•2
01
•3
01
•4
01
•1
Initializes RS-232C parameters.
01
•2
01
•3
01
•4
RS-232C default parameters: 9,600, N, 8, 1
01
•1
Auto Configuration is automatically executed and all ports are
01
•2
01
•3
01
set for Automated Attendant service.
•4
01
•1
Auto Configuration is automatically executed and all ports are
01
•2
01
•3
01
•4
set for Voice Mail service.
4Reserved.
01
1•
Initializes the VPS. Clears all voice data (except User 1 and
01
2•
01
5
3•
User 2 prompts) and returns all system parameters to the default
01
4•
setting.
Table 1
01
1•
01
6 Test Mode (Flash Memory Read/Write Test)
2•
01
3•
01
4•
7Reserved.
01
1•
Initializes the VPS. Clears all voice data and returns all system
01
2•
01
3•
01
8
4•
parameters to the default setting.
CAUTION: User 1 and User 2 Prompts will be erased!
9Reserved.
01
•1
Auto Configuration is automatically executed and all ports are
01
2
10*
2
11*
12 All service prompts are set to System Prompts.
13 All service prompts are set to User 1 Prompts.
14 All service prompts are set to User 2 Prompts.
•2
01
•3
01
set for Automated Attendant service.
•4
01
•1
Auto Configuration is automatically executed and all ports are
01
•2
01
•3
01
set for Voice Mail service.
•4
01
1•
01
2•
01
3•
01
4•
01
1•
01
2•
01
3•
01
4•
01
1•
01
2•
01
3•
01
4•
15 Reserved.
1
For Panasonic KX-T series telephone systems with DPT Integration.
*
2
For Panasonic KX-TA624 telephone system with APT Integration.
*
18 Installation Manual
VOICE PROCESSING SYSTEM OVERVIEW
To change the position, use a pointed object, such as a pen, etc.
When setting the DIP Switch to any position (except 0):
1. Disconnect the station wire(s) and wait a few minutes.
2. Disconnect the AC cord from the VPS.
3. Set the DIP Switch.
4. Connect the AC cord to the VPS.
5. Connect the station wire(s) to the VPS and wait approximately 3.5 min.
6. Return the DIP Switch to position 0.
Ground Terminal:
Should be connected to a ground source with less than 1 resistance.
RS-232C Connector:
Connects an ASCII or VT terminal to the VPS that is necessary to program the system.
Memory Card:
(One/system) Stores the proprietary system program, and the voice prompts (about 30 min
worth); has the capacity to record approximately 6h of messages from callers.
1.3.3 Which Phone Systems are Compatible?
We recommend integration with the following Panasonic phone systems:
• Panasonic KX-TA624
• Panasonic KX-TD308
• Panasonic KX-TD1232
• Panasonic KX-TD816
• Panasonic KX-TA1232
• Panasonic KX-TD500
• Panasonic KX-T336
• Panasonic KX-T123211D
We cannot guarantee adequate integration of the VPS with other PBX systems or with Key
Systems. If the customer does not have a recommended Panasonic PBX system, be sure that
the system has the features listed below.
The PBX should have the following features for successful integration:
• Single line (tip/ring) port circuits (Some PBXs need an OPX card to provide this
connection.)
• Station to station touchtone signaling
• Message Waiting Notification from an SLT (single-line telephone)
Installation Manual 19
VOICE PROCESSING SYSTEM OVERVIEW
• Screened transfer from an SLT
• Message Waiting Notification on proprietary (multi-line) sets (message waiting lamp
accessed by dialing on/off codes)
If the PBX does not have these features, VPS operation will be limited.
See 3.1.4 PBX Requirements for Integration. You will find the following information about
each feature listed:
• Description
• Limitations of the system without the feature
• Tests to determine whether the PBX has the feature
VOICE MAIL
The recommended Panasonic PBX systems have Follow-on ID and Inband Integration. When
callers are transferred to an extension that is forwarded to Voice Mail, Follow-on ID sends
callers directly to the mailbox. Without Follow-on ID, the caller would have to re-enter the
mailbox number when connected to Voice Mail.
Touchtone Integration enables the VPS to recognize the current state of the call and improve
its call handling performance. When enabled, the PBX informs the VPS of the status of the call
(busy, answered, ringing, etc.) by sending a code with touchtones before sending the normal
call progress tones. For example, when a caller hangs up before making a selection, the PBX
sends # 9 to the VPS port that answered. This informs the VPS that the caller has hung up.
Upon receiving these digits, the VPS goes on-hook and is ready to handle another call.
Digital (APT/DPT) Integration is available when the VPS is connected to a Panasonic KXTA624 or other Panasonic KX-T series digital PBX (depending on the software version). This
Digital Integration provides the VPS with more information than Touchtone Integration. This
information enables the system to identify the extension number of the caller, know where
from and why the call is forwarded, and recognize what the caller wants to do. Some features
are available only with Digital Integration (Remote Call Forwarding Set, Live Call Screening,
Two-Way Recording, Two-Way Transfer, Direct Mailbox Access, Intercom Paging, Auto
Configuration, Caller Name Announcement [system/personal], Caller ID Call Routing,
Personal Greeting for Caller ID, Time Synchronization with PBX).
1.3.4 Installer Equipment and Software Requirements
The installer must have a personal computer or data terminal equipped with terminal
emulation software. We suggest that you use something like HyperTerminal by HILGRAEVE.
Use the personal computer to program the VPS. Terminal emulation software enables the
keyboard to be used as a data entry device.
While both the personal computer and data terminal are working, the personal computer allows
screens to be saved in a file throughout the process. It is often helpful to retrieve these files later
if technical support is needed.
20 Installation Manual
1.3.5 Specifications
Voice Storage (approximate): 6 h
Number of Mailboxes: 62 Subscriber and 2 Manager Mailboxes
Number of Messages per Mailbox: 100 maximum (programmable)
1.3.6 Hardware
• 2 Flash Memory Cards.
• 2 Telephone Inputs (RJ11C)
• 1 RS-232C Connector
• 1 DIP Switch (4-bit)
VOICE PROCESSING SYSTEM OVERVIEW
Table 2
Ports: 2 ports
Custom Services: 100
Message Retention: 1 to 30 days or unlimited
1.3.7 Recommendations for System Configuration
General guideline: a ratio of 6/1 (for every 6 lines, 1 port). There are 2 questions to ask when
considering how many ports are desirable:
• Are the ports answering all incoming calls or just forwarded/transferred calls?
• If they are answering incoming calls, how busy are the lines?
The guideline above (6/1) usually works well with moderate traffic. However, this may have
to be modified for heavy traffic. Recommendations are outlined in the following charts.
Table 3
CO Lines Port
1-6 1
7-12 2
Installation Manual 21
VOICE PROCESSING SYSTEM OVERVIEW
One port may not support an Automated Attendant configuration with 5 CO lines. The
preceding recommendations for Automated Attendant ports may have to be modified for heavy
traffic.
CO Lines Port
1-4 1
5-8 2
Table 4
22 Installation Manual
1.4 DIGITAL INTEGRATION
1.4.1 General
There are 2 types of Digital Integration: APT Integration and DPT Integration.
APT Integration is available when the VPS is connected to a KX-TA624. DPT Integration is
available when the VPS is connected to a KX-TD or KX-TA1232 digital PBX.
1.4.2 APT Integration
To the Panasonic KX-TA624, the VPS ports look like proprietary telephones. The PBX thinks
that the VPS is a proprietary telephone, and the VPS mimics all actions of a proprietary
telephone. Communication between the VPS and the PBX through digital integration requires
the proper software level in the PBX and 4-wire connections for each port. To communicate
between the VPS and the PBX through APT Integration, the PBX and VPS must be
programmed to work together.
VOICE PROCESSING SYSTEM OVERVIEW
1.4.3 Connection Example—APT Integration
For example, you can connect jack 7 of the KX-TA624 to Port 1 of the VPS with a 4-wire
connection (see diagram below). This connection creates 1 Voice Mail extension and can only
answer 1 call. This means that a fully-configured 2-port system requires 2 jacks from the PBX.
VPS
KX-TA624
When APT Integration is activated, a single extension jack provides 1 single-line interface at
a Port on the VPS. For example, when 1 line cord (4 wire) is connected to Port 1 on the VPS,
1 extension is provided.
7
8
Port 1
Extension 107
Port 2
Extension 108
Installation Manual 23
VOICE PROCESSING SYSTEM OVERVIEW
1.4.4 DPT Integration
To the Panasonic KX-T series PBX that uses DPT Integration, the VPS ports look like digital
extensions. The PBX thinks that the VPS is a digital phone, and the VPS mimics all actions of
a digital set. Another advantage of digital integration is that the 2B+D communication provides
2 VPS ports for each Digital Station port. Communication between the VPS and the PBX
through digital integration requires the proper software level in the PBX and 4-wire
connections for each port. To communicate between the VPS and the PBX through DPT
Integration, the PBX and VPS must be programmed to work together.
1.4.5 Connection Example—DPT Integration
For example, you can connect jack 15 of the KX-TD1232 to Port 1 of the VPS with a 4-wire
connection (see diagram below). This connection creates 2 Voice Mail extensions and can
simultaneously answer 2 calls. This means that a fully-configured 2-port system requires only
1 jack from the PBX.
VPS
KX-TD1232
When DPT Integration is activated, a single extension jack provides 2 single-line interfaces at
a Port on the VPS. For example, when 1 line cord (4 wire) is connected to Port 1 on the VPS,
2 extensions are provided.
15
Port 1
Extensions 165 and 166
24 Installation Manual
INSTALLATION
Section 2
INSTALLATION
Installation Manual 25
INSTALLATION
2.1 SAFETY PRECAUTIONS
Please read the following precautions before installing the VPS.
2.1.1 Installation
The VPS needs to be mounted on a wall. Improper placement of the system may result in
malfunction, noise, or discoloration. Avoid installing the VPS in the following places:
• in direct sunlight; in hot, cold, or humid places
• in new areas where there are thermal springs, etc. (where sulfuric gas may damage the
equipment or contacts).
• where shocks or vibrations are frequent or strong.
• in dusty places or places where water or oil may come in contact with the unit.
• near high frequency generating devices such as sewing machines, elevators or electric
welders.
• on or near computers, telexes, or other office equipment; near microwave ovens or air
conditioners. (Ideally, the VPS should not be in the room with these items and should be
at least 1.8 m {6 feet} away from televisions.)
Do not obstruct the areas around the PBX and the VPS. Both require space above for cooling
and space on the sides for maintenance and inspection.
26 Installation Manual
2.1.2 Wiring
• To assure good quality telephone connection, it is recommended new and modifications to
existing installation of customer premise wiring shall use solid twisted pair copper
conductors with minimum 24 gauge that comply with the electrical specifications for
Category 3 wiring as detailed in ANSI/EIA/TIA-570A Building Wiring Standards.
• Do not wire the telephone cable parallel to an AC power source, computer, etc. If cables
are run near those wires, shield them with metal tubing or use shielded cables and ground
the shields.
• Use protectors if running cables on the floor. Avoid running cables under carpets.
• Avoid sharing a 120 V AC power supply for computers, telexes, and other office equipment
with the VPS. Induction noise from such equipment may interrupt the VPS operation.
When making any connections or removing the cover, be sure the power switch is turned off.
When installing telephone wiring, basic safety precautions should always be followed to
reduce the risk of fire, electric shock and injury to persons, including the following:
• Never install telephone wiring during a lightning storm.
• Never install telephone jacks in wet locations unless the jack is specifically designed for
wet locations.
• Never touch uninsulated telephone wires or terminals unless the telephone line has been
disconnected at the network interface.
• Use caution when installing or modifying telephone lines.
INSTALLATION
Note
If you live in an area that can have frequent power failures, we strongly recommend that you
purchase a suitable UPS (uninterruptible power supply) for your VPS (and PBX if needed).
The power rating of your VPS may be found in the specifications.
Installation Manual 27
INSTALLATION
2.2 UNPACKING
Unpack the box and check the items below.
Table 5
Main Unit 1
AC Cord 1
Screws (Wall Mounting) 3
Anchor Plugs (Wall Mounting) 3
28 Installation Manual
2.3 MOUNTING THE VPS ON THE WALL
The wall where the VPS is to be mounted must be able to support the weight of the VPS. If
screws other than the ones supplied are used, use the same-sized diameter screws as the
enclosed ones.
To Mount on a Wooden Wall:
1. Place the template (included) on the wall to mark the 3 screw positions.
Template
INSTALLATION
2. Install the 3 screws (included accessories) into the wall.
Wooden
Wall
Drive the screw
to this position.
3. Hook the unit on the screw heads.
Installation Manual 29
INSTALLATION
2.4 FRAME GROUND CONNECTION
IMPORTANT!!!
Connect the frame of the main unit to the ground.
1. Loosen the screw.
2. Insert the grounding wire.
3. Tighten the screw.
4. Connect the grounding wire to the ground.
In most of North America, the ground provided by the "Third wire ground" at the commercial
or residential power outlet will be satisfactory. However, in some cases this ground may be
installed incorrectly. Therefore, the following test procedure should be performed.
Test Procedure
1. Obtain a suitable voltmeter and set it for a possible reading of up to 250 V AC.
2. Connect the meter probes between the 2 main AC voltage points on the wall outlet. The
reading obtained should be 108 V AC-132 V AC.
3. Move one of the meter probes to the third prong terminal (GND).
Either the same reading or a reading of 0 V should be obtained.
4. If a reading of 0 V at 1 terminal and a reading of 108 V AC-132 V AC at the other terminal
is not obtained, the outlet is not properly grounded. This condition should be corrected by
a qualified electrician (per article 250 of the National Electrical Code).
5. If a reading of 0 V at 1 terminal and a reading of 108 V AC-132 V AC at the other terminal
is obtained, then set the meter to the "OHMS/RX1" scale, place 1 probe at the GND
Terminal and the other probe at the terminal which gave a reading of 0 V. A reading of less
than 1 should be obtained. If the reading is not obtained, the outlet is not adequately
grounded. See a qualified electrician.
V
O
IC
E
P
R
O
C
E
S
S
IN
G
S
Y
S
T
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M
P
O
W
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R
To ground
30 Installation Manual
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