Panasonic kx-vc500 Operation Manual

Operating Manual

HD Visual Communication Unit

Model No.

KX-VC500

Thank you for purchasing a Panasonic HD Visual Communication Unit. Please read this manual carefully before using this product and save this manual for future use.

Document Version: 2010-03

DCE

Video camera

Display

Microphone

Router

Internet

Router

Microphone

Video camera

Display

Introduction

Feature Highlights

DCE: Data Circuit-terminating Equipment

Lifelike Visual Communication

You can experience lifelike visual communication with smooth, high-quality video and clear stereo*2 sound.

Monaural if 2 or more microphones are used.

Simply Operated Visual Communication

You can easily begin a video conference call by pressing the KX-VC500 followed by the Start button. (Page 22)

’s One-Touch Connection button

Home Electronics-style Remote Control Operation and Simple, Easy to Understand Graphical User Interface

You

can make settings and perform operations using familiar remote control operations and a simple, easy to

understand interface.

Stabilized Communication Quality

In periods of network congestion, automatic packet transmission rate quality control prevents packet loss to maintain a video conference call’s image and sound quality. This allows visual communication with stabilized communication quality even over an internet connection.

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Selectable Video Source

By connecting your computer or video camera to the KX-VC500, you can show your computer’s screen or video camera image to video conference call participants. (Page 37, Page 39)

Encrypted Communication

Packets sent for video conference calls can be encrypted to prevent packet leaks, tampering, or eavesdropping.

Trademarks

• HDMI is a trademark or registered trademark of HDMI Licensing LLC.

• This product is licensed under the AVC Patent Portfolio License. This license permits the end user to

perform, for personal and non-commercial use, only the following actions:

– Encode video in compliance with the AVC Standard (below, "AVC Video"). – Decode AVC Video that was encoded by a consumer engaged in both personal and non-commercial

activity.

– Decode AVC Video obtained from a video provider licensed to provide AVC Video.

Additional information may be obtained from MPEG LA, LLC. See http://www.mpegla.com.

Introduction

Open Source Software

Parts of this product use Open Source Software supplied based on the conditions of the Free Software Foundation’s GPLs and/or LGPLs and other conditions. Relevant conditions apply to this software. Therefore, please read license information about GPLs and LGPLs, and information about other Open Source Software in the included CD-ROM before using this product. Also, some software parts of this product are licensed under the MOZILLA PUBLIC LICENSE (MPL). You can get the source codes licensed under GPL, LGPL, and MPL. Please note that software licensed under GPL, LGPL, and MPL is not under warranty.

Document Version 2010-03 Operating Manual 3

Notice for users in California

This product contains a CR coin cell lithium battery that contains perchlorate material—special handling may apply. See www.dtsc.ca.gov/hazardouswaste/perchlorate

Introduction

Precaution

4 Operating Manual Document Version 2010-03

For Your Safety ........................................................................................7

For Your Safety .................................................................................................................7

Before Operation ....................................................................................10

Notes about Operation ...................................................................................................10

Data Security ...................................................................................................................11

Privacy and Right of Publicity .......................................................................................11

Federal Communications Commission Requirements ................................................12

Preparation .............................................................................................13

Part Names and Usage ...................................................................................................13

Main Unit (Front) ............................................................................................................13

Main Unit (Back) .............................................................................................................14

Remote Control ..............................................................................................................15

Boundary Microphone (Optional Accessory) ..................................................................16

LED Patterns ..................................................................................................................17

Screen Standby ..............................................................................................................17

Turning the Power On/Off ..............................................................................................18

Screen Display ................................................................................................................19

Home Screen (Idle Screen) ............................................................................................19

Menu Screen (Idle Screen) ............................................................................................20

Video Conference Call Screen .......................................................................................21

Table of Contents

Starting a Video Conference .................................................................22

Making a Video Conference Call ....................................................................................22

Calling Using Speed Dial (2-party Conference/3-party Conference) ..............................22

Calling from the Contact List (2-party Conference/3-party Conference) ........................25

Calling by Entering an IP Address ..................................................................................26

Calling from the Call History ...........................................................................................27

Answering a Video Conference Call ..............................................................................28

Changing the Screen Layout ................................................................30

Changing the Screen Layout during a 2-party Video Conference Call ......................30

Changing the Screen Layout during a 3-party Video Conference Call ......................31

Adjusting the Volume and Sound Quality ...........................................33

Adjusting the Volume .....................................................................................................33

Muting the Microphone ...................................................................................................34

Reducing Microphone Noise ..........................................................................................35

Adjusting Sound Quality ................................................................................................36

Displaying Other Video Sources ..........................................................37

Displaying a Computer’s Screen ...................................................................................37

Displaying the Sub Video Camera’s Image ..................................................................39

Displaying the Connection Status ........................................................41

Displaying the Connection Status .................................................................................41

Displaying Unit Information ...........................................................................................42

Contacts and Settings ...........................................................................43

Adding Contacts to the Contact List .............................................................................43

Registering a New Contact .............................................................................................43

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Table of Contents

Editing Contact Information ............................................................................................44

Deleting a Contact ..........................................................................................................44

Registering a Contact from the Call History ...................................................................45

Changing System Settings .............................................................................................46

Setting the Unit Name ....................................................................................................46

Setting the Date and Time ..............................................................................................46

Making Network Settings ................................................................................................46

Display Unit Information .................................................................................................47

Making Administrator Menu Settings ............................................................................48

Logging in to the Administrator Menu .............................................................................48

Making Software Update Settings ..................................................................................48

Updating Software ..........................................................................................................49

Input ........................................................................................................51

Inputting Letters and Numbers ......................................................................................51

Miscellaneous .........................................................................................53

Changing the Remote Control Batteries .......................................................................53

Cleaning the Unit .............................................................................................................54

Additional Information ...........................................................................55

Support Web ....................................................................................................................55

Troubleshooting ..............................................................................................................56

Basic Operation ..............................................................................................................56

Audio ..............................................................................................................................58

System Settings .............................................................................................................59

Error Messages ..............................................................................................................59

Miscellaneous .................................................................................................................60

Specifications .........................................................................................61

System Specifications ....................................................................................................61

Index..............................................................................................................62

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WARNING

CAUTION

WARNING

For Your Safety

To prevent personal injury and/or damage to property, be sure to observe the following safety precautions.

The following symbols classify and describe the level of hazard and injury caused when this unit is operated or handled improperly.

Denotes a potential hazard that could result in serious injury or death.

Denotes a hazard that could result in minor injury or damage to the unit or other equipment.

The following types of symbols are used to classify and describe the type of instructions to be observed. (The following symbols are examples.)

This symbol is used to alert users to a specific operating procedure that must not be performed.

Power and Ground Connection

The power source voltage of this unit is listed on the nameplate. Only plug the unit into an AC outlet with the proper voltage. If you use a cord with an unspecified current rating, the unit or plug may emit smoke or become hot to the touch.

Do not connect the unit to the AC outlet, AC extension cords, etc., in a way that exceeds the comply with the instructions provided with, the AC outlet, AC extension cords, etc.

To ensure safe operation the power cord supplied must be inserted into a standard three-prong AC outlet which is effectively grounded wiring.

The fact that the equipment operates satisfactorily does not imply that the power point is grounded and that the installation is completely safe. For your safety, if grounding of the power point, consult a qualified electrician.

power rating of, or does not

in any doubt about the effective

through the normal

This symbol is used to alert users to a specific operating procedure that must be followed in order to operate the unit safely.

Plug the power cord firmly into an AC outlet. Otherwise, it can cause fire or electric shock.

Do not pull, bend, rest objects on, or chafe the to the power cord or plug can cause fire or electric shock.

Do not allow anything to rest on the AC adaptor cord or AC cord. Do not locate this unit where the AC adaptor cord or AC cord may be stepped on or tripped on.

Do not attempt to repair the power cord, or plug. If the power cord or plug is damaged or frayed, contact an authorized service representative for a replacement.

power cord and plug. Damage

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For Your Safety

Ensure that the plug connection is free of dust. In a damp environment, a contaminated connector can draw a significant amount of current that can generate heat, if left unattended over an extended period of time.

Stop operation immediately if the unit emits smoke, excessive heat, abnormal smell or can cause fire or electric shock. Immediately turn the unit off, and unplug the power cord, and contact your dealer for service.

Do not connect or disconnect the AC plug with wet hands. Danger of electric shock exists.

When disconnecting the unit, grasp the plug instead of the cord. Pulling on a cord forcibly can damage it, and cause fire or electric shock.

During thunderstorms, do not touch the unit and plug. It may cause an electric shock.

unusual noise. These conditions

Operating Safeguards

Do not disassemble this unit. Only qualified personnel should service this unit. Disassembling you to dangerous voltages or other risks. Incorrect reassembly can cause electric shock.

Do not alter the unit or modify any parts. Alteration or modification can cause fire or electric shock.

If metal fragments or water gets into the unit, turn immediately. Contact your dealer for service. Operating the contaminated unit can cause fire or electric shock.

Do not insert foreign objects into the unit.

the unit off and unplug the unit

and eventually cause fire

the unit may expose

Installation

Battery

Clean the AC plug periodically with a soft, dry cloth to remove dust and other debris.

Do not use the supplied power cord with any other device. It may cause fire or electric shock.

Never open or remove unit covers that are screwed component can cause electric shock.

Do not touch the unit, AC adaptor, AC adaptor cord, or AC cord during a lightning storm.

The AC adaptor should be connected to a vertically outlet. Do not connect the AC adaptor to a ceiling-mounted AC outlet, as the weight of the adaptor may cause it to become disconnected

Only connect the unit to the type of electric power specified on the label affixed to the unit. Confirm the type of electric power site if necessary.

The battery contains diluted sulfuric acid, a very toxic substance. If the battery leaks and the liquid inside spills on the skin or clothing, immediately wash it off with plenty of clean water. If the liquid splashes into eyes, immediately flush clean water and consult a doctor. Sulfuric acid in the eyes may cause loss of eyesight and acid on the skin will cause burns.

Do not charge, short, heat, break or throw in a fire, as it may result in the battery leaking, generating heat, or bursting.

with screws. A high-voltage

oriented or floor-mounted AC

supplied to the installation

the eyes with plenty of

Do not connect the positive terminal and

Do not place the remote control in microwave ovens or on induction cookware.

8 Operating Manual Document Version 2010-03

the negative terminal of the battery to each other with any metal object (such as wire).

CAUTION

For Your Safety

Power

Do not carry or store the batteries together with necklaces, hairpins, or other metal objects.

Do not mix old and new batteries or different types of batteries.

Batteries that seem worn down or damaged should not be used. Using worn down or damaged batteries may result in leaking.

Do not use rechargeable batteries.

Take the depleted batteries out of the remote control. Otherwise, the batteries may leak.

When the unit is not used over an extended period of time, take the batteries out of the remote control. Otherwise, the batteries may leak. Do not use the leaked batteries.

When the unit is not used over an extended period unplug it. If an unused unit is left connected to a power source for a long period, degraded insulation may cause electric shock, current leakage, or fire.

of time, switch it off and

Battery

Allow 10 cm (4 in) clearance around the unit for proper ventilation.

Do not place the unit in an area close to fire. Doing so may cause fire.

Be sure to use the specified type of batteries only.

Ensure that batteries are installed with correct polarity. Incorrectly installed batteries can burst or leak, resulting in spillage or injuries.

This product contains batteries. Replace only with the same or equivalent type. Improper use overheating, rupture or explosion resulting in injury or fire. Dispose of used batteries according to the instructions of your local solid waste officials and local regulations.

When replace the batteries for the remote control,

Do not install the battery backwards so that the polarity is reversed.

or replacement may cause

use AA/R6 type dry cell.

The unit should be used only with the power cord enclosed with the unit.

Installation

Do not expose the unit to contact with liquids (rain, excessive smoke or dust. Do not subject the unit to excessive shock.

Place this unit on a flat surface. Serious damage and/or injury may result if the unit falls.

Document Version 2010-03 Operating Manual 9

water, moisture, oil, etc.) or

Before Operation

Notes about Operation

Please pay this device:

1. Please contact your dealer for installing,

upgrading, or repairing this device.

2. Do not forcefully hit or shake this device.

Dropping or bumping this device can damage or break this device.

3. Do not place this device in a freezer or other

location where it is exposed to cold temperatures.

Doing so may result in damage or malfunctions.

4. Place this device at least 2 m (6 ft) away from

radios, office equipment, microwave ovens, air conditioning units, etc.

Noise from electronic devices can cause static and interference in other devices.

5. Do not place this device in direct sunlight, near

a heating unit or boiler, or other locations where it is exposed to high temperatures.

Doing so may result in damage, including warping or deteriorating of the casing and other parts.

attention to the following points when using

10. Keep the device at least 10 cm (4 in) away from

all walls.

If placed against a wall, the device may not be able to ventilate properly, which may lead to a system malfunction due to overheating.

11. Avoid placing the device in areas with high

humidity, and exposing it to rain.

Neither the main unit nor the power plug is water resistant.

12. The power outlet should be near the product

and easily accessible.

About the Operating Environment

This device includes a feature that automatically adjusts voice transmissions to improve clarity. After beginning a video conference call, adjustments to the call environment may not complete immediately, and as a result voices may cut out or echo. In such cases, at the beginning of the video conference call, be sure to speak in turn with other parties.

About Moving the Device

Do not move this device while cords are still connected. Doing so may result in damage to the cords.

6. Do not place this device in a location where it is

exposed to hydrogen sulfide, phosphorous, ammonia, sulfur, carbon, acid, dirt, toxic gas, etc.

Doing so may result in damage, and the usable life-span of the device may decrease.

7. Do not apply insecticides or other volatile

liquids to the device, nor leave rubber bands or vinyl objects on the device for extended periods of time.

Doing so may result in alterations to the material or paint peeling off the device.

Other

• This device is a class A information technology

device. Using this device in a residential setting can cause radio wave interference. In these cases, the user may be responsible for taking appropriate measures to prevent the interference.

• The unit may not operate in the event of a power

failure.

• The illustrations and screenshots in this manual are

for reference only and may vary from the actual product.

8. Do not bring cards with magnetic strips, such

as credit cards and telephone cards, near the microphone.

Cards might become unusable.

9. Do not bring the device near items that emit

electromagnetic waves or that are magnetized (high-frequency sewing machines, electric welders, magnets, etc.).

Doing so may result in static noise or damage.

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Before Operation

Data Security

We recommend observing the security precautions described in this section, in order to prevent the disclosure of sensitive information.

Panasonic is not responsible for any damages caused by improper use of this device.

Preventing Data Loss

Keep a separate record of all information stored in the contact list.

Preventing Data Disclosure

• Do not place this device in a location that can be

accessed or removed without authorization.

• If important information is saved on this device,

store it in an appropriate location.

• Do not store sensitive personal information in the

unit.

• In the following situations, make a record of

information stored in the contact list and return the unit to the state it was in when purchased. Contact your dealer for details.

– Before lending or disposing of the unit – Before handing the unit over to a third party – Before having the unit serviced

• Make sure the unit is serviced by only a certified

technician. This device can register and store personal data (the contact list, the disclosure of data stored on this device, make sure to delete all data that is registered and stored on this device prior to disposing of, lending, or returning this device.

connection history, etc.). In order to prevent

Privacy and Right of Publicity

installing for maintaining the privacy and usage rights of images and other data (including sound picked up by the microphone). Use this device accordingly.

• Privacy is generally said to be, "A legal guarantee

and right not to have the details of one’s personal life unreasonably publicized, and the right to be able to control information about oneself. In addition, right of publicity is a right not to have a likeness of one’s face or figure photographed and publicized without consent".

• When the Automatic Answer feature is enabled,

transmission begins as soon as a video conference call is received. The receiver of the video conference call will begin transmitting as soon as the video conference call is received at any time, from any caller. Please be aware when the Automatic Answer feature is enabled, there is a risk that due to an unexpected, automatically answered video conference call, privacy rights may be violated or sensitive information may be transmitted to unauthorized parties.

and using this device, you are responsible

Preventing Data Disclosure over the Network

• To ensure the security of private conversations,

only connect the unit to a secure network.

• To prevent unauthorized access, only connect the

unit to a network that is properly managed.

• Make sure all computers connected to the unit

employ up-to-date security measures.

Document Version 2010-03 Operating Manual 11

Before Operation

Federal Communications Commission Requirements

Federal Communications Commission Interference Statement

This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions manual, may area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense.

FCC Caution

cause harmful interference to radio communications. Operation of this equipment in a residential

To assure continued compliance, (example - use only shielded interface cables when connecting to other devices). Any changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate this equipment.

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ABCD

FG H

Preparation

Part Names and Usage

Main Unit (Front)

Power LED

Shows the power status. The LED is red when the power is on and off when the power is off.

Remote Control Signal Receiver

Receives Remote Control signals. The maximum range of reception is approximately 8 m (26.2 ft) from front of the KX-VC500, and approximately 3 m (9.8 ft) from 20° on each side, total 40°.

Start button

Press to make or manually answer video conference calls. (Page 22, Page 28)

End button

Press to end a video conference call.

Power button

Turns the power on and off. (Page 18)

Status LED

Shows the operational status of the KX-VC500. (Page 17)

Home button

Press to display the Home screen. (Page 19)

One-Touch Connection buttons (LED lit)

Press to select a dial destination from up to 5 destinations displayed on the Home screen. (Page 22)

Note

• During a video conference call, buttons other than [Power] and [End] cannot be used.

Document Version 2010-03 Operating Manual 13

Preparation

Main Unit (Back)

RS-232C terminal

This terminal is not available for use.

MIC jack

Used to connect the Boundary Microphone (optional) (

L/R jack

Used to connect general-purpose microphones (not for the Boundary Microphone).

LAN jack

Connect a LAN cable.

Camera Control terminal

This terminal is not available for use.

Main Camera terminal

Connect the main video camera with an HDMI cable.

Sub Camera terminal

Used to connect a second, sub video camera with an HDMI cable for sharing video contents apart from the main video camera. (Page 39)

RGB terminal

Used to connect a computer for sending screens to participants. (Page 37)

HDMI terminal

Used to connect to the display with an HDMI cable.

Component terminal

Used to connect to the display with a component video cable.

Audio Out terminal

Used to connect an amplifier or active speaker.

GND terminal

Used to connect a grounding wire when the power cord’s ground terminal connection is not available.

AC IN

Connect the power cord.

Page 16).

14 Operating Manual Document Version 2010-03

Remote Control

Press to transmit the sub video camera's images to the other party. This operation is only available during a video conference call. (Page 40)

Press to display/hide information about the other party, guide area and duration, during a call. (Page

21) Press to change the layout of the

screen during a call. (Page 30)

Press to return to the main camera after showing images from a computer or sub video camera. (Page 38, 40)

Press to display the Menu screen. (Page 20)

Press to end a call. Press to confirm the selected item or

entered information. Press to return to the previous

screen. Press to adjust the volume during a

call. Press [+] to increase and [–] to decrease the volume. (Page 33)

Press to adjust the sound quality during a call. (Page 36)

Press to mute the microphone during a call, so that the other party cannot hear your voice. (Page 34)

Press to display your contact list. This can only be pressed from the Home screen.

Press to transmit the your computer's screen to the other party. This operation is only available during a video conference call. (Page 38)

Press to enter screen standby mode. (Page 17)

Press to make or manually answer video conference calls. (Page 22, 28)

Press to move the cursor and select items.

Press to display the Home screen. (Page 19)

This button is not available for use.

Press to select the feature assigned to each color. Available features are displayed in the guide area. (Page

19)

Press to display the connection status of the network and peripheral devices. (Page 41)

Press to dial or perform settings where inputting digits/characters is required. (Page 51) The Remote Control 1/2/3 is not available for use.

Preparation

Document Version 2010-03 Operating Manual 15

Preparation

Boundary Microphone (Optional Accessory)

Boundary Microphone (Proprietary cable included. Cable length: approx. 8.5

[approx. 28 ft])

Part No.:KX-VCA001NA

MIC Mute button

Press to mute your own voice so that other video conference call participants cannot hear you. (Page 34)

LEDs

Indicate the operational status of the Boundary Microphone. Red (on): Microphone is muted Green (on): Transmitting Orange (blinking in 1s intervals): Starting up Off: No transmission in progress

Note

• Up to 4 Boundary Microphones can be connected in cascade.

• Contact your dealer for purchase information.

Federal Communications Commission Requirements

Federal Communications Commission Interference Statement

This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions manual, area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense.

FCC Caution

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

cause harmful interference to radio communications. Operation of this equipment in a residential

may

For Canada Users

This Class A digital apparatus complies with Canadian ICES-003. Cet appareil numérique de la classe A est conforme à la norme NMB-003 du Canada.

16 Operating Manual Document Version 2010-03

LED Patterns

LEDs indicate the operational status of the KX-VC500, as follows:

LED pattern Status

Preparation

Slow blue flashing

• Starting up

• Idle state

Blue on

Red on

• In a video conference call (including when dialing,

receiving a

video conference call, and being disconnected)

• An error has occurred.

• Maintenance is being performed.

Red flashing

Off

• A serious error has occurred.

• Power is off

• In screen standby mode

Screen Standby

When there more than 10 minutes, or when the remote control’s [Video Out On/Off] button is pressed, the KX-VC500 enters a screen standby mode. Video out to the display is suspended and the status LED turns off. Screen standby mode ends when the KX-VC500 or remote control is operated, or when a video conference call is received.

Notice

• If screen standby mode ends and no image is visible, check to see if the display or camera’s power

is no video conference call transmission, and the KX-VC500 or remote control is not operated for

saving settings.

settings are enabled. Check each device’s manual for more information about its power saving

Note

• When the KX-VC500 or remote control is operated and screen standby mode ends, the home screen

will be displayed.

• If a button is pressed on the KX-VC500 or remote control to end screen standby mode, that button’s

operation is not performed in that case.

• If screen standby mode begins while editing information in the contact list or other screen, any unsaved

changes will be lost.

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Preparation

Turning the Power On/Off

Note

• Make sure that peripheral devices (e.g., display, main video camera) are turned on.

1 Press the [Power]

button

on the front of the KX-VC500.

• The Power LED and all of the One-Touch

Connection button LEDs turn on. Then, the One-Touch Connection button LEDs turn off, the Status LED starts flashing blue slowly, and the Home screen is displayed.

• When the power is turned off, the power LED turns

off.

18 Operating Manual Document Version 2010-03

Screen Display

Home Screen (Idle Screen)

Preparation

Displayed when or on the remote control.

Main Video Camera Image

Displays the video from the main video camera.

Unit Information

Displays the KX-VC500’s name and IP address.

Site/Group

Displays the name/group name assigned to One-Touch Connection number 1 through 5. If the name is too long to display, it will be shortened and ended with "...".

Guide

Displays operations you can perform with the remote control.

Status Indication

The status of the KX-VC500 is displayed with an icon.

the power is turned on. Also displayed when the [Home] button is pressed on the KX-VC500

Icon Status

Microphone is muted.

LAN cable or peripheral connection error (no connection, device error, etc.).

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Preparation

Menu Screen (Idle Screen)

Displayed when [Menu] is pressed on the remote control. Displays operations you can perform and settings you can change.

Main Video Camera Image

Displays the video from the main video camera.

Unit Information

Displays the KX-VC500’s name and IP address.

Guide

Displays operations you can perform with the remote control when performing features or changing settings.

Menu List

Displays the various functions you can use and settings available to change.

Status Indication

The status of the KX-VC500 is displayed with an icon. (

Page 19)

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+ 44 hidden pages