Page 1
Operating Instructions
Digital Cordless Phone
Model No. KX-TG2711SA
KX-TG2713SA
Model shown is KX-TG2711.
Before initial use, see “Getting Started”
on page 8.
Thank you for purchasing a Panasonic product.
Please read these operating instructions before using the unit and save them for
future reference.
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Introduction
Model composition .......................................3
Accessory information ..................................3
Important Information
For your safety .............................................5
Important safety instructions ........................6
For best performance ...................................6
Other information .........................................7
Specifications ...............................................7
Getting Started
Setting up .....................................................8
Note when setting up ...................................9
Controls ......................................................10
Display .......................................................10
Turning the power on/off ............................11
Initial settings .............................................11
One touch eco mode ..................................12
Making/Answering Calls
Making calls ...............................................13
Answering calls ..........................................13
Useful features during a call .......................14
Phonebook
Handset phonebook ...................................15
Copying phonebook entries .......................15
Programming
Programmable settings ..............................17
Special programming .................................18
Caller ID Service
Using Caller ID service ...............................20
Caller list ....................................................20
Voice Mail Service
Voice mail service ......................................22
Intercom/Locator
Intercom .....................................................23
Handset locator ..........................................23
Transferring calls, conference calls ............23
Useful Information
Character entry ..........................................24
Error messages ..........................................26
Troubleshooting .........................................26
Wall mounting ............................................30
Index
Index...........................................................31
2
Table of Contents
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Model composition
Series Model No.
Base unit Handset
Part No. Part No. Quantity
KX-TG2711
series
KX-TG2711 KX-TG2711 KX-TGA277 1
KX-TG2713 KX-TG2711 KX-TGA277 3
R Intercom calls and the phonebook copy feature are only available for KX-TG2713.
R The suffix (SA) in the following model numbers will be omitted in these instructions:
KX-TG2711SA/KX-TG2713SA
Accessory information
Supplied accessories
No. Accessory item/Part number
Quantity
KX-TG2711 KX-TG2713
A AC adaptor/PNLV226CE 1 3
B Telephone line cord 1 1
C
Rechargeable batteries
*1
2 6
D
Handset cover
*2
1 3
E Charger – 2
*1 See page 4 for replacement battery information.
*2 The handset cover comes attached to the handset.
A B C D E
3
Introduction
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Additional/replacement accessories
Please contact your nearest Panasonic dealer for sales information.
Accessory item Model number
Rechargeable
batteries
HHR-4MVT or HHR-4MRT
*1
Battery type:
– Nickel metal hydride (Ni-MH)
– 2 x AAA (R03) size for each handset
DECT repeater KX-A405
*1 Replacement batteries may have a different capacity from that of the supplied batteries.
4
Introduction
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Page 5
For your safety
To prevent severe injury and loss of life/
property, read this section carefully before
using the product to ensure proper and safe
operation of your product.
WARNING
Power connection
R Use only the power source marked on the
product.
R Do not overload power outlets and
extension cords. This can result in the risk
of fire or electric shock.
R Completely insert the AC adaptor/power
plug into the power outlet. Failure to do so
may cause electric shock and/or excessive
heat resulting in a fire.
R Regularly remove any dust, etc. from the
AC adaptor/power plug by pulling it from
the power outlet, then wiping with a dry
cloth. Accumulated dust may cause an
insulation defect from moisture, etc.
resulting in a fire.
R Unplug the product from power outlets if it
emits smoke, an abnormal smell, or makes
an unusual noise. These conditions can
cause fire or electric shock. Confirm that
smoke has stopped emitting and contact an
authorised service centre.
R Unplug from power outlets and never touch
the inside of the product if its casing has
been broken open.
R Never touch the plug with wet hands.
Danger of electric shock exists.
R It is advisable to unplug the machine during
thunderstorms as the warranty does not
cover any damage resulting from lightning
strikes and power surges. Lightning
protection is advised.
Installation
R To prevent the risk of fire or electrical
shock, do not expose the product to rain or
any type of moisture.
R Do not place or use this product near
automatically controlled devices such as
automatic doors and fire alarms. Radio
waves emitted from this product may cause
such devices to malfunction resulting in an
accident.
R Do not allow the AC adaptor or telephone
line cord to be excessively pulled, bent or
placed under heavy objects.
Operating safeguards
R Unplug the product from power outlets
before cleaning. Do not use liquid or
aerosol cleaners.
R Do not disassemble the product.
R Do not spill liquids (detergents, cleansers,
etc.) onto the telephone line cord plug, or
allow it to become wet at all. This may
cause a fire. If the telephone line cord plug
becomes wet, immediately pull it from the
telephone wall jack, and do not use.
Medical
R Consult the manufacturer of any personal
medical devices, such as pacemakers or
hearing aids, to determine if they are
adequately shielded from external RF
(radio frequency) energy. (The product
operates in the frequency range of
1.88 GHz to 1.90 GHz, and the RF
transmission power is 250 mW (max.).)
R Do not use the product in health care
facilities if any regulations posted in the
area instruct you not to do so. Hospitals or
health care facilities may be using
equipment that could be sensitive to
external RF energy.
CAUTION
Installation and location
R Never install telephone wiring during an
electrical storm.
R Never install telephone line jacks in wet
locations unless the jack is specifically
designed for wet locations.
R Never touch uninsulated telephone wires or
terminals unless the telephone line has
been disconnected at the network interface.
R Use caution when installing or modifying
telephone lines.
R The AC adaptor is used as the main
disconnect device. Ensure that the AC
5
Important Information
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outlet is installed near the product and is
easily accessible.
R This product is unable to make calls when:
– the handset batteries need recharging or
have failed.
– there is a power failure.
Battery
R We recommend using the batteries noted
on page 4. USE ONLY rechargeable
Ni-MH batteries AAA (R03) size.
R Do not mix old and new batteries.
R Do not open or mutilate the batteries.
Released electrolyte from the batteries is
corrosive and may cause burns or injury to
the eyes or skin. The electrolyte is toxic and
may be harmful if swallowed.
R Exercise care when handling the batteries.
Do not allow conductive materials such as
rings, bracelets, or keys to touch the
batteries, otherwise a short circuit may
cause the batteries and/or the conductive
material to overheat and cause burns.
R Charge the batteries provided with or
identified for use with this product only, in
accordance with the instructions and
limitations specified in this manual.
R Only use a compatible base unit (or
charger) to charge the batteries. Do not
tamper with the base unit (or charger).
Failure to follow these instructions may
cause the batteries to swell or explode.
Important safety instructions
When using your product, basic safety
precautions should always be followed to
reduce the risk of fire, electric shock, and
injury to persons, including the following:
1. Do not use this product near water for
example, near a bathtub, washbowl,
kitchen sink, or laundry tub, in a wet
basement or near a swimming pool.
2. Avoid using a telephone (other than a
cordless type) during an electrical storm.
There may be a remote risk of electric
shock from lightning.
3. Do not use the telephone to report a gas
leak in the vicinity of the leak.
4. Use only the power cord and batteries
indicated in this manual. Do not dispose of
batteries in a fire. They may explode.
Check with local codes for possible special
disposal instructions.
SAVE THESE INSTRUCTIONS
For best performance
Base unit location/avoiding noise
The base unit and other compatible Panasonic
units use radio waves to communicate with
each other.
R For maximum coverage and noise-free
communications, place your base unit:
– at a convenient, high, and central
location with no obstructions between
the handset and base unit in an indoor
environment.
– away from electronic appliances such as
TVs, radios, personal computers,
wireless devices, or other phones.
– facing away from radio frequency
transmitters, such as external antennas
of mobile phone cell stations. (Avoid
putting the base unit on a bay window or
near a window.)
R Coverage and voice quality depends on the
local environmental conditions.
R If the reception for a base unit location is
not satisfactory, move the base unit to
another location for better reception.
Environment
R Keep the product away from electrical noise
generating devices, such as fluorescent
lamps and motors.
R The product should be kept free from
excessive smoke, dust, high temperature,
and vibration.
R The product should not be exposed to
direct sunlight.
R Do not place heavy objects on top of the
product.
R When you leave the product unused for a
long period of time, unplug the product from
the power outlet.
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Important Information
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R The product should be kept away from heat
sources such as radiators, cookers, etc. It
should not be placed in rooms where the
temperature is less than 0 °C or greater
than 40 °C. Damp basements should also
be avoided.
R The maximum calling distance may be
shortened when the product is used in the
following places: Near obstacles such as
hills, tunnels, underground, near metal
objects such as wire fences, etc.
R Operating the product near electrical
appliances may cause interference. Move
away from the electrical appliances.
Routine care
R Wipe the outer surface of the product
with a soft moist cloth.
R Do not use benzine, thinner, or any
abrasive powder.
Other information
CAUTION: Risk of explosion if battery is
replaced by an incorrect type. Dispose of used
batteries according to the instructions.
Notice for product disposal, transfer,
or return
R This product can store your private/
confidential information. To protect your
privacy/confidentiality, we recommend that
you erase information such as phonebook
or caller list entries from the memory before
you dispose of, transfer, or return the
product.
Information on Disposal in other
Countries outside the European Union
These symbols are only valid in the European
Union. If you wish to discard these items,
please contact your local authorities or dealer
and ask for the correct method of disposal.
Specifications
R Standard:
DECT (Digital Enhanced Cordless
Telecommunications),
GAP (Generic Access Profile)
R Frequency range:
1.88 GHz to 1.90 GHz
R RF transmission power:
Approx. 10 mW (average power per
channel)
R Power source:
220–240 V AC, 50/60 Hz
R Power consumption:
Base unit:
Standby: Approx. 0.52 W
Maximum: Approx. 2.7 W
Charger:
Standby: Approx. 0.1 W
Maximum: Approx. 1.8 W
R Operating conditions:
0 °C – 40 °C, 20 % – 80 % relative air
humidity (dry)
Note:
R Design and specifications are subject to
change without notice.
R The illustrations in these instructions may
vary slightly from the actual product.
7
Important Information
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Setting up
Connections
R Use only the supplied Panasonic AC
adaptor PNLV226CE.
R When mounting the unit on a wall, see
page 30.
n Base unit
Hook
“Click”
Press plug firmly.
Use only the supplied
telephone line cord.
*DSL/ADSL filter (not supplied) is required if
you have DSL/ADSL service.
Correct Incorrect
To power outlet
“Click”
To telephone
line
DSL/ADSL filter*
n Charger
To power outlet
Hooks
Battery installation
R USE ONLY Ni-MH batteries AAA (R03)
size.
R Do NOT use Alkaline/Manganese/Ni-Cd
batteries.
R Confirm correct polarities (
, ).
Rechargeable Ni-MH ONLY
Battery charging
Charge for about 7 hours.
R When the batteries are fully charged,
“Fully charged” is displayed.
Confirm “Charging” is displayed.
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Getting Started
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Note when setting up
Note for connections
R The AC adaptor must remain connected at
all times. (It is normal for the adaptor to feel
warm during use.)
R The AC adaptor should be connected to a
vertically oriented or floor-mounted AC
outlet. Do not connect the AC adaptor to a
ceiling-mounted AC outlet, as the weight of
the adaptor may cause it to become
disconnected.
During a power failure
The unit will not work during a power failure.
We recommend connecting a corded-type
telephone (without AC adaptor) to the same
telephone line or to the same telephone line
jack, if you have such a telephone jack in your
house.
Note for battery installation
R Use the supplied rechargeable batteries.
For replacement, we recommend using the
Panasonic rechargeable batteries noted on
page 4, 6.
R Wipe the battery ends (
, ) with a dry
cloth.
R Avoid touching the battery ends (
, ) or
the unit contacts.
Note for battery charging
R It is normal for the handset to feel warm
during charging.
R Clean the charge contacts of the handset,
base unit, and charger with a soft and dry
cloth once a month. Before cleaning the
unit, disconnect from power outlets and any
telephone line cords. Clean more often if
the unit is exposed to grease, dust, or high
humidity.
Battery level
Icon Battery level
High
Icon Battery level
Medium
Low
Needs charging.
Panasonic Ni-MH battery
performance (supplied batteries)
Operation Operating time
In continuous use 20 hours max.
Not in use (standby) 170 hours max.
Note:
R It is normal for batteries not to reach full
capacity at the initial charge. Maximum
battery performance is reached after a few
complete cycles of charge/discharge (use).
R Actual battery performance depends on
usage and ambient environment.
R Even after the batteries are fully charged,
the handset can be left on the base unit or
charger without any ill effect on the
batteries.
R The battery level may not be displayed
correctly after you replace the batteries. In
this case, place the handset on the base
unit or charger and let it charge for at least
7 hours.
9
Getting Started
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Controls
Handset
A
E
F
G
I
J
L
M
K
A
B
C
D
H
Speaker
M N (Phonebook/Clear)
M N (Speakerphone)
M N (Talk)
Dial keypad
Receiver
Display
M N (Menu/OK)
M N (Mute/Pause)
MR/ECON
R: Recall/Flash
ECO: Eco mode shortcut key
M N (Off/Power)
Microphone
Charge contacts
Navigator key
– MDN, MCN, MFN, or MEN: Scroll through various
lists and items.
–
(Volume: MDN or MCN): Adjust the
receiver or speaker volume while talking.
– MFN (
: Caller list): View the caller list.
– MEN (T: Redial): View the redial list.
Base unit
BA
M N (Locator)
Charge contacts
Display
Handset display items
Item Meaning
Range status: The more
bars visible, the closer the
handset is to the base unit.
R When
is flashing:
Handset is searching
for base unit.
(page 27)
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Getting Started
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Item Meaning
Handset is accessing base
unit (intercom*1, paging,
changing base unit
settings, etc.).
Handset is on an outside
call.
R When flashing slowly:
The call is put on hold.
R When flashing rapidly:
An incoming call is now
being received.
ECO
The base unit transmission
power is set to “Low”.
(page 12)
Battery level
Alarm is on. (page 19)
[P]
Privacy mode is on.
*1
(page 18)
New voice mail message
received.*2 (page 22)
[IN USE]
Someone is using the
line.
*1
*1 KX-TG2713
*2 Voice mail subscribers only
Turning the power on/off
Power on
Press M N for about 1 second.
Power off
Press M N for about 2 seconds.
Initial settings
Symbol meaning:
Example: MbN: “Off”
Press MCN or MDN to select the words in
quotations.
Display language
1 M
N
2 MbN: “Handset Setup” a M
N
3 MbN: “Display Setup” a M N
4 MbN: “Select Language” a M
N
5 MbN: Select your desired language. a
M
N a M N
Note:
R If you select a language you cannot read:
M
N a M N a MDN 3 times a
M
N a MCN 3 times a M N 2
times a MbN: Select your desired
language. a M
N a M N
Date and time
1 M
N
2 MbN: “Handset Setup” a M
N
3 MbN: “Set Date & Time” a M
N
4 Enter the current date, month, and year.
Example: 15 July, 2012
15 07 12
5 Enter the current hour and minute.
Example: 9:30
09 30
R You can select 24-hour or 12-hour
clock format (“AM” or “PM”) by
pressing *.
6 M
N a M N
Note:
R The date and time may be incorrect after a
power failure. In this case, set the date and
time again.
Dialling mode
If you cannot make calls, change this setting
according to your telephone line service. The
default setting is “Tone”.
“Tone”: For tone dial service.
“Pulse”: For rotary/pulse dial service.
1 M
N
2 MbN: “Base Unit Setup” a M N
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Getting Started
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3 MbN: “Dial Mode” a M N
4 MbN: Select the desired setting. a
M
N a M N
One touch eco mode
The MR/ECON button on the handset enables
you to activate the eco function with one touch.
By activating eco mode, your unit can reduce
the base unit transmission power by up to
90 % in standby mode.
You can turn on/off one touch eco mode by
just pressing MR/ECON. The default setting is
“Normal”.
– When the one touch eco mode is on: “Low”
is temporarily displayed and “ECO” is
shown on the handset display.
– When the one touch eco mode is off:
“Normal” is temporarily displayed and
“ECO” goes off from the handset display.
Note:
R When there is another cordless phone
nearby and it is in use, the base unit
transmission power may not be reduced.
(KX-TG2713)
R Activating one touch eco mode reduces the
range of the base unit in standby mode.
R If you set the repeater mode to “On” (page
19), one touch eco mode is cancelled.
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Getting Started
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Making calls
1 Lift the handset and dial the phone
number.
R To correct a digit, press M
N.
2 M
N
3 When you finish talking, press M
N or
place the handset on the base unit or
charger.
Using the speakerphone
1 Dial the phone number and press M
N.
R Speak alternately with the other party.
2 When you finish talking, press M
N.
Note:
R For best performance, use the
speakerphone in a quiet environment.
R To switch back to the receiver, press M
N/
M
N.
Adjusting the receiver or speaker
volume
Press MDN or MCN repeatedly while talking.
Making a call using the redial list
The last 10 phone numbers dialled are stored
in the redial list (each 24 digits max.).
1 MEN (T)
2 MbN: Select the desired phone number.
3 M
N
Erasing a number in the redial list
1 MEN (T)
2 MbN: Select the desired phone number.
a M
N 2 times
3 MbN: “Yes” a M N a M N
Pause (for PBX/long distance service
users)
A pause is sometimes required when making
calls using a PBX or long distance service.
When storing a calling card access number
and/or PIN in the phonebook, a pause is also
needed (page 15).
Example: If you need to dial the line access
number “0” when making outside calls with a
PBX:
1 0 a M
N
2 Dial the phone number. a M
N
Note:
R A 3 second pause is inserted each time
M
N is pressed.
Answering calls
1 Lift the handset and press M
N or M N
when the unit rings.
R You can also answer the call by
pressing any dial key from 0 to 9,
*, or #. (Any key answer feature)
2 When you finish talking, press M
N or
place the handset on the base unit or
charger.
Auto talk
You can answer calls simply by lifting the
handset off the base unit or charger. You do
not need to press M N. To turn this feature
on, see page 17.
Adjusting the handset ringer volume
n While the handset is ringing for an
incoming call:
Lift the handset and press MDN or MCN
repeatedly to select the desired volume.
n Programming the volume beforehand:
1 M
N
2 M
N: “Handset Setup” a M N
3 M
N: “Ringer Setup” a M N
4 M
N: “Ringer Volume” a M N
5 MbN: Select the desired volume.
6 M
N a M N
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Making/Answering Calls
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Page 14
Temporary handset ringer off
While the handset is ringing for a call, you can
turn the ringer off temporarily by pressing
M
N.
Useful features during a call
Hold
This feature allows you to put an outside call
on hold.
1 Press M
N during an outside call.
2 MbN: “Hold” a M N
3 To release hold, press M
N.
R Another handset user can take the call
by pressing M
N. (KX-TG2713)
Note:
R If a call is kept on hold for more than 9
minutes, the call rings at your handset
again. After 1 additional minute on hold, the
call is disconnected.
R If another phone is connected to the same
line, you can also take the call by lifting its
handset.
Mute
While mute is turned on, you can hear the
other party, but the other party cannot hear
you.
1 Press M
N during conversation.
2 To return to the conversation, press
M
N again.
Recall/flash
MR/ECON allows you to use the special
features of your host PBX such as transferring
an extension call, or accessing optional
telephone services.
Note:
R To change the recall/flash time, see
page 18.
For call waiting or Call Waiting
Caller ID service users
To use call waiting or Call Waiting Caller ID,
you must first subscribe with your service
provider/telephone company.
This feature allows you to receive calls while
you are already talking on the phone. If you
receive a call while on the phone, you will hear
a call waiting tone.
If you subscribe to both Caller ID and Call
Waiting with Caller ID services, the 2nd
caller’s information is displayed after you hear
the call waiting tone on the handset.
1 Press MR/ECON to answer the 2nd call.
2 To switch between calls, press MR/ECON.
Note:
R Please contact your service provider/
telephone company for details and
availability of this service in your area.
Temporary tone dialling (for
rotary/pulse service users)
You can temporarily switch the dialling mode
to tone when you need to access touch-tone
services (for example, answering services,
telephone banking services, etc.).
Press * before entering access numbers
which require tone dialling.
Call share
Available for:
KX-TG2713
You can join an existing outside call.
To join the conversation, press M
N when
the other handset is on an outside call.
Note:
R To prevent other users from joining your
conversations with outside callers, turn the
privacy mode on (page 18).
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Making/Answering Calls
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Page 15
Handset phonebook
The phonebook allows you to make calls
without having to dial manually. You can add
50 names and phone numbers.
Adding entries
1 M
N a M N
2 MbN: “New Entry” a M N
3 Enter the party’s name (16 characters
max.). a M
N
R You can change the character entry
mode by pressing M
N (page 24).
4 Enter the party’s phone number (24 digits
max.). a M
N
5 MbN: “Save” a M N
R To add other entries, repeat from step
3.
6 M
N
Finding and calling from a
phonebook entry
Scrolling through all entries
1 M
N
2 MbN: Select the desired entry.
R You can scroll through the phonebook
entry by pressing and holding MCN or
MDN.
3 M
N
Searching by first character
1 M
N
R Change the character entry mode if
necessary:
M
N a MbN: Select the character
entry mode. a M
N
2 Press the dial key (0 to 9) which
contains the character you are searching
for (page 24).
R Press the same dial key repeatedly to
display the first entry corresponding to
each character located on that dial key.
R If there is no entry corresponding to
the character you selected, the next
entry is displayed.
3 MbN: Scroll through the phonebook if
necessary.
4 M
N
Editing entries
1 Find the desired entry (page 15). a
M
N
2 MbN: “Edit” a M
N
3 Edit the name if necessary (16 characters
max.; page 24). a M
N
4 Edit the phone number if necessary (24
digits max.). a M
N
5 MbN: “Save” a M
N
6 M N
Erasing entries
1 Find the desired entry (page 15). a
M
N
2 MbN: “Erase” a M N
3 MbN: “Yes” a M
N a M N
Copying phonebook entries
Available for:
KX-TG2713
You can copy phonebook entries between 2
handsets.
Copying an entry
1 Find the desired entry (page 15). a
M N
2 MbN: “Copy” a M
N
15
Phonebook
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Page 16
3 Enter the handset number you wish to
send the phonebook entry to.
R When an entry has been copied,
“Completed” is displayed.
R To continue copying another entry:
MbN: “Yes” a M
N a MbN:
Select the desired entry. a M
N
4 M N
Copying all entries
1 M
N a M N
2 MbN: “Copy All” a M
N
3 Enter the handset number you wish to
send the phonebook entry to.
R When all entries have been copied,
“Completed” is displayed.
4 M
N
16
Phonebook
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Page 17
Programmable settings
You can customise the unit by programming the following features using the handset.
Scrolling through the display menus
1 M
N
2 Press MCN or MDN to select the desired main menu. a M
N
3 Press MCN or MDN to select the desired item in sub-menu 1. a M N
R In some cases, you may need to select from sub-menu 2. a M
N
4 Press MCN or MDN to select the desired setting. a M N
R This step may vary depending on the feature being programmed.
R To exit the operation, press M
N.
Note:
R In the following table, < > indicates the default settings.
R In the following table,
indicates the reference page number.
R Display menu order and sub-menu may vary depending on your model.
Main menu
Sub-menu 1 Sub-menu 2
Caller List
– – 20
Intercom
*1
– – 23
Ph.Book Setup New Entry
– 15
Copy All
*1
– 16
Handset Setup
Set Date & Time
*2
– 11
Alarm
<Off>
– 18
Ringer Setup
Ringer Volume
<Level 6>
13
Ringtone
*3, *4
<Ringtone 1>
–
Display Setup
Select Language
<English>
11
Contrast
<Level 3>
–
Register H.set
– 29
Keytones*5
<On>
– –
Auto Talk*6
<Off>
– 13
17
Programming
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Page 18
Main menu Sub-menu 1 Sub-menu 2
Base Unit Setup
*2
First Ring
*7
<On>
– –
Dial Mode
<Tone>
– 11
Recall/Flash*8
<100 msec.>
– 14
Privacy Mode
*1, *9
<Off>
– –
Base Unit PIN
– 29
Repeater Mode
<Off>
– 19
*1 KX-TG2713
*2 If you program these settings using one of the handsets, you do not need to program the
same item using another handset. (KX-TG2713)
*3 The ringer tone may continue to play for several seconds even if the caller has already hung
up. You may either hear a dial tone or no one on the line when you answer the call.
*4 The preset melodies in this product are used with permission of © 2011 Copyrights Vision
Inc.
*5 Turn this feature off if you prefer not to hear key tones while you are dialling or pressing any
keys, including confirmation tones and error tones.
*6 If you subscribe to a Caller ID service and want to view the caller’s information after lifting up
the handset to answer a call, turn off this feature.
*7 If you do not want the unit to ring before the caller information is received, set to “Off”.
(Caller ID subscribers only)
You can only remove the first ring if the unit rings two times or more by default, which
depends on your service provider/telephone company.
*8 The recall/flash time depends on your telephone exchange or host PBX. Contact your PBX
supplier if necessary.
*9 To prevent other users from joining your conversations with outside callers, turn this feature
on.
Special programming
Alarm
An alarm sounds at the set time for 3 minutes
once or daily. Alarm can be set for each
handset.
Important:
R Set the date and time beforehand
(page 11).
1 M
N
2 MbN: “Handset Setup” a M N
3 MbN: “Alarm” a M
N
4 MbN: Select the desired alarm option. a
M
N
“Off”
Turns alarm off. Go to step 8.
“Once”
An alarm sounds once at the set time.
18
Programming
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Page 19
“Daily”
An alarm sounds daily at the set time.
Go to step 6.
5 Enter the desired date and month.
6 Set the desired time. a M N
7 MbN: Select the desired alarm tone. a
M
N
R We recommend selecting a different
ringer tone from the one used for
outside calls.
8 M N a M N
R When the alarm is set,
is displayed.
Note:
R To stop the alarm, lift the handset and
press M
N or place the handset on the
base unit or charger.
R When the handset is in use, the alarm will
not sound until the handset is in standby
mode.
Increasing the range of the base
unit
You can increase the signal range of the base
unit by using a DECT repeater. Please use
only the Panasonic DECT repeater noted on
page 4. Contact your Panasonic dealer for
details.
Important:
R Before registering the repeater to this base
unit, you must turn the repeater mode on.
R Do not use more than one repeater at a
time.
Setting the repeater mode
1 M
N
2 MbN: “Base Unit Setup” a M
N
3 MbN: “Repeater Mode” a M
N
4 MbN: Select the desired setting. a
M N a M N
Note:
R After turning the repeater mode on or off,
may flash on the handset momentarily.
This is normal and the handset can be used
once
stops flashing.
Registering the DECT repeater
(KX-A405) to the base unit
Note:
R Please use a repeater that has not yet been
registered to another unit. If the repeater is
registered to another unit, deregister it first,
referring to the Installation Guide for the
DECT repeater.
1 Base unit:
Press and hold M
N for about 5 seconds.
(No registration tone)
R The next step must be completed
within 90 seconds.
2 DECT repeater:
Connect the AC adaptor, then wait until
the indicator and indicator light
green.
3 Base unit:
To exit the registration mode, press M
N.
19
Programming
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Page 20
Using Caller ID service
Important:
R This unit is Caller ID compatible. To use
Caller ID features, you must subscribe to a
Caller ID service. Contact your service
provider/telephone company for details.
Caller ID features
When an outside call is being received, the
caller information is displayed.
Caller information for the last 50 callers is
logged in the caller list from the most recent
call to the oldest.
R If the unit cannot receive caller information,
the following is displayed:
– “Out of Area”: The caller dials from
an area which does not provide a Caller
ID service.
– “Private Caller”: The caller
requests not to send caller information.
R If the unit is connected to a PBX system,
caller information may not be properly
received. Contact your PBX supplier.
Missed calls
If a call is not answered, the unit treats it as a
missed call and “Missed Call” is displayed.
This lets you know if you should view the
caller list to see who called while you were
away.
Even if only one missed call in the caller list is
viewed (page 20), “Missed Call”
disappears from the display. When you
receive another new call, “Missed Call” is
displayed again.
Note:
R Even when there are unviewed missed
calls, “Missed Call” disappears from the
standby display if the following operation is
performed by one of the registered
handsets:
– Being replaced on the base unit or
charger.
– Pressing M
N.
Phonebook name display
When caller information is received and it
matches a phone number stored in the
phonebook, the stored name in the
phonebook is displayed and logged in the
caller list.
Caller list
Important:
R Only 1 person can access the caller list at a
time.
R Make sure the unit’s date and time setting
is correct (page 11).
Viewing the caller list and calling
back
1 MFN (
)
2 Press MCN to search from the most recent
call, or press MDN to search from the
oldest call.
3 To call back, press M
N.
To exit, press M
N.
Note:
R If the entry has already been viewed or
answered, “
” is displayed, even if it was
viewed or answered using another handset.
Editing a caller’s phone number
before calling back
1 MFN (
)
2 MbN: Select the desired entry. a
M
N
3 MbN: “Edit and Call” a M
N
4 Edit the number.
R Press dial key (0 to 9) to add,
M
N to delete.
5 M
N
20
Caller ID Service
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Erasing caller information
1 MFN (
)
2 MbN: Select the desired entry. a
M
N
3 MbN: “Erase” or “Erase All” a
M
N
4 MbN: “Yes” a M N a M N
Storing caller information to the
phonebook
1 MFN (
)
2 MbN: Select the desired entry. a
M
N
3 MbN: “Add Phonebook” a M
N
4 To store the name, continue from step 3,
“Adding entries”, page 15.
21
Caller ID Service
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Page 22
Voice mail service
Voice mail is an automatic answering service
offered by your service provider/telephone
company. After you subscribe to this service,
your service provider/telephone company’s
voice mail system answers calls for you when
you are unavailable to answer the phone or
when your line is busy. Messages are
recorded by your service provider/telephone
company, not your telephone.
When you have new messages,
is
displayed on the handset if message
indication service is available. Please contact
your service provider/telephone company for
details of this service.
Important:
R If
still remains on the display even
after you have listened to new messages,
turn it off by pressing and holding # for 2
seconds.
22
Voice Mail Service
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Page 23
Intercom
Available for:
KX-TG2713
Intercom calls can be made between
handsets.
Note:
R When paging the handset, the paged
handset beeps for 1 minute.
R If you receive an outside call while talking
on the intercom, you hear 2 tones. To
answer the call, press M
N, then press
M N.
Making an intercom call
1 M
N
2 MbN: “Intercom” a M N
3 To page a specific handset, enter the
handset number.
R To stop paging, press M
N.
4 When you finish talking, press M
N.
Answering an intercom call
1 Press M
N to answer the page.
2 When you finish talking, press M
N.
Handset locator
You can locate a misplaced handset by
paging it.
1 Base unit: Press M
N.
R All registered handsets beep for 1
minute.
2 To stop paging:
Base unit: Press M
N.
Handset: Press M N.
Transferring calls, conference calls
Available for:
KX-TG2713
Outside calls can be transferred or a
conference call with an outside party can be
made between 2 handsets.
1 During an outside call, press M
N.
2 MbN: “Intercom” a M
N
R flashes to indicate the outside call
is on hold.
3 Enter the desired handset number you
want to transfer to.
4 Wait for the paged party to answer.
R If the paged party does not answer,
press M
N to return to the outside call.
5 To complete the transfer:
Press M
N.
R The outside call is being routed to the
destination unit.
To establish a conference call:
Press 3.
R To leave the conference, press
M
N. The other 2 parties can
continue the conversation.
R To put the outside call on hold, press
M
N. a MbN: “Hold” a
M
N
To resume the conference, press 3.
Answering a transferred call
Press M
N to answer the page.
23
Intercom/Locator
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Page 24
Character entry
The dial keys are used to enter characters and numbers. Each dial key has multiple characters
assigned to it. The characters that can be entered depend on the character entry mode
(page 24).
– Press MFN or MEN to move the cursor left or right.
– Press dial keys to enter characters and numbers.
– Press M
N to erase the character or number highlighted by the cursor. Press and hold
M
N to erase all characters or numbers.
– Press * (Aaa) to switch between uppercase and lowercase.
– To enter another character located on the same dial key, press MEN to move the cursor to the
next space, then press the appropriate dial key.
Character entry modes
The available character entry modes are Alphabet (ABC), Numeric (0-9), Greek (
),
Extended 1 (
), Extended 2 ( ), and Cyrillic ( ). When in these entry modes except
Numeric, you can select which character is entered by pressing a dial key repeatedly.
When the unit displays the character entry screen:
M
N a MbN: Select a character entry mode. a M N
Note:
R
in the following tables represents a single space.
Alphabet character table (ABC)
Numeric entry table (0-9)
Greek character table ( )
24
Useful Information
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Page 25
Extended 1 character table ( )
R The following are used for both uppercase and lowercase:
Extended 2 character table ( )
R The following are used for both uppercase and lowercase:
Cyrillic character table ( )
25
Useful Information
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Page 26
Error messages
Display message Cause/solution
Failed
R Phonebook copy failed (page 15). Confirm the other handset
(the receiver) is in standby mode and try again.
Incomplete
R The receiver’s phonebook memory is full. Erase the unwanted
phonebook entries from the other handset (the receiver) and
try again.
Memory Full
R The phonebook memory is full. Erase unwanted entries
(page 15).
No link to base.
Reconnect AC
adaptor.
R The handset has lost communication with the base unit. Move
closer to the base unit and try again.
R Unplug the base unit’s AC adaptor to reset the unit.
Reconnect the adaptor and try again.
R The handset’s registration may have been cancelled.
Re-register the handset (page 29).
Troubleshooting
If you still have difficulties after following the instructions in this section, disconnect the base unit’s
AC adaptor and turn off the handset, then reconnect the base unit’s AC adaptor and turn on the
handset.
General use
Problem Cause/solution
The handset does not turn
on even after installing
charged batteries.
R Place the handset on the base unit or charger to turn on the
handset.
The unit does not work. R Make sure the batteries are installed correctly (page 8).
R Fully charge the batteries (page 8).
R Check the connections (page 8).
R Unplug the base unit’s AC adaptor to reset the unit and turn
off the handset. Reconnect the adaptor, turn on the handset
and try again.
R The handset has not been registered to the base unit.
Register the handset (page 29).
The handset display is
blank.
R The handset is not turned on. Turn the power on (page 11).
26
Useful Information
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Page 27
Problem Cause/solution
I cannot hear a dial tone. R Make sure that you are using the supplied telephone line cord.
Your old telephone line cord may have a different wiring
configuration.
R The base unit’s AC adaptor or telephone line cord is not
connected. Check the connections.
R Disconnect the base unit from the telephone line and connect
the line to a known working telephone. If the working
telephone operates properly, contact our service personnel to
have the unit repaired. If the working telephone does not
operate properly, contact your service provider/telephone
company.
I cannot use the intercom
or phonebook copy feature.
R These features are available between the handsets. Although
the handset displays “Intercom”, “Copy All”, or “Copy”,
these features are not available for single handset models.
Programmable settings
Problem Cause/solution
The display is in a
language I cannot read.
R Change the display language (page 11).
I cannot activate the eco
mode.
R You cannot set eco mode when you set the repeater mode
“On”. If required, set the repeater mode to “Off” (page 19).
Battery recharge
Problem Cause/solution
The handset beeps and/or
flashes.
R Battery charge is low. Fully charge the batteries (page 8).
I fully charged the
batteries, but
–
still flashes or
– the operating time
seems to be shorter.
R Clean the battery ends ( , ) and the charge contacts with
a dry cloth and charge again.
R It is time to replace the batteries (page 8).
Making/answering calls, intercom
Problem Cause/solution
is flashing.
R The handset is too far from the base unit. Move closer.
R The base unit’s AC adaptor is not properly connected.
Reconnect AC adaptor to the base unit.
R The handset is not registered to the base unit. Register it
(page 29).
R Activating one touch eco mode reduces the range of the base
unit in standby mode. If required, turn eco mode off (page 12).
27
Useful Information
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Page 28
Problem Cause/solution
Noise is heard, sound cuts
in and out.
R You are using the handset or base unit in an area with high
electrical interference. Re-position the base unit and use the
handset away from sources of interference.
R Move closer to the base unit.
R If you use a DSL/ADSL service, we recommend connecting a
DSL/ADSL filter between the base unit and the telephone line
jack. Contact your DSL/ADSL provider for details.
The handset does not ring. R The ringer volume is turned off. Adjust ringer volume
(page 13).
I cannot make a call. R The dialling mode may be set incorrectly. Change the setting
(page 11).
Caller ID
Problem Cause/solution
Caller information is not
displayed.
R You must subscribe to a Caller ID service. Contact your
service provider/telephone company for details.
R If your unit is connected to any additional telephone
equipment, remove and plug the unit directly into the wall jack.
R If you use a DSL/ADSL service, we recommend connecting a
DSL/ADSL filter between the base unit and the telephone line
jack. Contact your DSL/ADSL provider for details.
R Other telephone equipment may be interfering with this unit.
Disconnect the other equipment and try again.
Caller information is slow
to display.
R Depending on your service provider/telephone company, the
unit may display the caller’s information at the 2nd ring or
later. Set the first ring to “Off” (page 18).
R Move closer to the base unit.
The name stored in the
phonebook is not fully
displayed while an outside
call is being received.
R Edit the phonebook entry name to fit in 1 line of text (page 15).
Liquid damage
Problem Cause/solution
Liquid or other form of
moisture has entered the
handset/base unit.
R Disconnect the AC adaptor and telephone line cord from the
base unit. Remove the batteries from the handset and leave to
dry for at least 3 days. After the handset/base unit are
completely dry, reconnect the AC adaptor and telephone line
cord. Insert the batteries and charge fully before use. If the
unit does not work properly, contact an authorised service
centre.
Caution:
R To avoid permanent damage, do not use a microwave oven to speed up the drying process.
28
Useful Information
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Page 29
Registering a handset to the base unit
1 Handset:
M N
2 MbN: “Handset Setup” a M N
3 MbN: “Register H.set” a M
N
4 Base unit:
Press and hold M
N for about 5 seconds. (No registration tone)
R If all registered handsets start ringing, press M
N again to stop, then repeat this step.
(KX-TG2713)
R The next step must be completed within 90 seconds.
5 Handset:
Wait until “Enter Base PIN” is displayed. a Enter the base unit PIN (default: “0000”).
a M
N
R If you forget your PIN, contact an authorised service centre.
R When the handset has been registered successfully,
stops flashing.
Deregistering a handset
1 M
N
2 MbN: “Base Unit Setup” a M
N
3 335 a M
N
R All handsets registered to the base unit are displayed.
4 Enter the desired handset number you want to cancel. a M N
5 MbN: “Yes” a M
N
R A confirmation tone sounds.
R The handset does not beep when cancelling its own registration.
6 M
N
Changing the base unit PIN (Personal Identification Number)
Important:
R If you change the PIN, please make note of your new PIN. The unit will not reveal the PIN to
you. If you forget your PIN, contact an authorised service centre.
1 M
N
2 MbN: “Base Unit Setup” a M
N
3 MbN: “Base Unit PIN” a M N
4 Enter the current 4-digit base unit PIN (default: “0000”).
5 Enter the new 4-digit base unit PIN. a M
N a M N
29
Useful Information
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Page 30
Wall mounting
Note:
R Make sure that the wall and the fixing method are strong enough to support the weight of the
unit.
R Drive the screws (not supplied) into the wall.
n Base unit n Charger
50 mm
Screws
Hook
Longer than
20 mm
Space
(6 mm)
25 mm
Screws
Hooks
Longer than
20 mm
Space
(5 mm)
30
Useful Information
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Page 31
Index
A Alarm: 18
Answering calls: 13
Auto talk: 13, 17
B Battery: 8, 9
C Call share: 14
Call waiting: 14
Call Waiting Caller ID: 14
Caller ID service: 20
Caller list: 20
Caller list edit: 20
Character entry: 24
Conference calls: 23
D Date and time: 11
Dialling mode: 11
Display
Contrast: 17
Language: 11
E Eco mode: 12
Error messages: 26
F First ring: 18
H Handset
Deregistration: 29
Locator: 23
Registration: 29
Hold: 14
I Intercom: 23
K Keytones: 17
M Making calls: 13
Missed calls: 20
Mute: 14
P Pause: 13
Phonebook: 15
PIN: 29
Power failure: 9
Power on/off: 11
Privacy mode: 18
R Recall/flash: 14
Redialling: 13
Repeater: 19
Ringer tone: 17
S Speakerphone: 13
T Temporary tone dialling: 14
Transferring calls: 23
Troubleshooting: 26
V Voice mail: 22
Volume
Receiver: 13
Ringer (Handset): 13, 17
Speaker: 13
W Wall mounting: 30
31
Index
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Page 32
For your future reference
We recommend keeping a record of the following information to assist with any repair under
warranty.
Serial No. Date of purchase
(found on the bottom of the base unit)
Name and address of dealer
Attach your purchase receipt here.
Helpdesk contact telephone number.: 086 15 11 047
Sales Department:
Private Bag X223, Halfway House, 1685, SOUTH AFRICA
Customer Support: 086 15 11 047
Homepage: www.nashuacommunications.co.za
E-mail: info@nashua-communications.co.za
1-62, 4-chome, Minoshima, Hakata-ku, Fukuoka 812-8531, Japan
© Panasonic System Networks Co., Ltd. 2012
*PNQX5414ZA*
*PNQX5414ZA*
PNQX5414ZA TT1112MU0 (A)
TG2711_13SA(en)_0927_ver001.pdf 32 2012/09/27 12:18:21
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