Panasonic KX-TG2621, KX-TG2622, KX-TG2620 User Manual

PQQX14928XA ITI_2.book Page 1 Wednesday, August 23, 2006 10:44 AM

Operating Instructions

2.4 GHz Digital Cordless Phone

Model No.
Model No. KX-TG2621

2.4 GHz Digital Cordless Phone

Model No.

Model shown is KX-TG2620.

This unit is compatible with Caller ID. To use this feature, you must subscribe to
the appropriate service offered by your service provider.

KX-TG2620

with Two Handsets

KX-TG2622

Charge the handset battery for 6 hours before initial use.

Please read these Operating Instructions before using the unit and save for
future reference.

For assistance, visit our website:

http://www.panasonic.com/phonehelp for customers in the U.S.A. or Puerto
Rico.

PQQX14928XA ITI_2.book Page 2 Wednesday, August 23, 2006 10:44 AM

Thank you for purchasing a Panasonic cordless telephone.

We recommend keeping a record of the following information for future reference.

Serial No. Date of purchase
(found on the bottom of the base unit)

Name and address of dealer

Attach your purchase receipt here.

2 For assistance, please visit http://www.panasonic.com/phonehelp

PQQX14928XA ITI_2.book Page 3 Wednesday, August 23, 2006 10:44 AM

risk of fire or electric shock. Never spill

Important safety
instructions

When using the product, basic safety
precautions should always be followed to
reduce the risk of fire, electric shock, or
personal injury.

1. Read all instructions carefully.

2. Follow all warnings and instructions
marked on the product.

3. Unplug the product from power outlets
before cleaning. Do not use liquid or
aerosol cleaners. Use a moist cloth for
cleaning.

4. Do not use the product near water, for
example near a bathtub, wash bowl,
kitchen sink, etc.

5. Place the product securely on a stable
surface. Serious damage and/or injury
may result if the product falls.

6. Do not cover slots and openings on the
product. They are provided for
ventilation and protection against
overheating. Never place the product
near radiators, or in a place where
proper ventilation is not provided.

7. Use only the power source marked on
the product. If you are not sure of the
type of power supplied to your home,
consult your dealer or local power
company.

8. Do not place objects on the power
cord. Install the product where no one
can step or trip on the cord.

9. Do not overload power outlets and
extension cords. This can result in the
risk of fire or electric shock.

10. Never push any objects through slots
in the product. This may result in the

any liquid on the product.

11. To reduce the risk of electric shock, do
not disassemble the product. Take the
product to an authorized service center
when service is required. Opening or
removing covers may expose you to
dangerous voltages or other risks.
Incorrect reassembly can cause
electric shock when the product is
subsequently used.

12. Unplug the product from power outlets
and take to an authorized service
center when the following conditions
occur:
A. When the power cord is damaged

B. If liquid has been spilled into the

C. If the product has been exposed to

D. If the product does not work

E. If the product has been dropped or

F. If the product exhibits a distinct

13. During thunderstorms, avoid using
telephones except cordless types.
There may be a remote risk of an
electric shock from lightning.

14. Do not use the product to report a gas
leak, when in the vicinity of the leak.

SAVE THESE
INSTRUCTIONS

or frayed.

product.

rain or water.

normally by following the operating
instructions. Adjust only controls
covered by the operating
instructions. Improper adjustment
may require extensive work by an
authorized service center.

physically damaged.

change in performance.

For assistance, please visit http://www.panasonic.com/phonehelp 3

PQQX14928XA ITI_2.book Page 4 Wednesday, August 23, 2006 10:44 AM

CAUTION:

Installation

L Never install telephone wiring during a

lightning storm.

L Never install telephone jacks in wet

locations unless the jack is specifically
designed for wet locations.

L Never touch uninsulated telephone

wires or terminals unless the telephone
line has been disconnected at the
network interface.

L Use caution when installing or modifying

telephone lines.

L Do not touch the plug with wet hands.
L The AC adaptor is used as the main

disconnect device. Ensure that the AC
outlet is installed near the product and is
easily accessible.

Battery

To reduce the risk of fire or injury to
persons, read and follow these
instructions.

L Use only the battery(ies) specified.
L Do not dispose of the battery(ies) in a

fire. They may explode. Check with local
waste management codes for special
disposal instructions.

L Do not open or mutilate the battery(ies).

Released electrolyte is corrosive and
may cause burns or injury to the eyes or
skin. The electrolyte may be toxic if
swallowed.

L Exercise care when handling the

battery(ies). Do not allow conductive
materials such as rings, bracelets or
keys to touch the battery(ies), otherwise
a short circuit may cause the battery(ies)
and/or the conductive material to
overheat and cause burns.

L Charge the battery(ies) provided, or

identified for use with the product only, in
accordance with the instructions and
limitations specified in this manual.

WARNING:

L To prevent the risk of fire or electrical

shock, do not expose the product to rain
or any type of moisture.

L Unplug the product from power outlets if

it emits smoke, an abnormal smell, or
makes an unusual noise. These
conditions can cause fire or electric
shock. Confirm that smoke has stopped
emitting and contact the Panasonic Call
Center at 1-800-211-PANA (1-800-211-

7262).

Medical

L Consult the manufacturer of any

personal medical devices, such as
pacemakers or hearing aids, to
determine if they are adequately
shielded from external RF (radio
frequency) energy. (The product
operates in the frequency range of 2.4
GHz to 2.48 GHz, and the power output
is 100 mW (max.).) Do not use the
product in health care facilities if any
regulations posted in the area instruct
you not to do so. Hospitals or health care
facilities may be using equipment that
could be sensitive to external RF energy.

4 For assistance, please visit http://www.panasonic.com/phonehelp

PQQX14928XA ITI_2.book Page 5 Wednesday, August 23, 2006 10:44 AM

L The product should be kept away from

For best performance

Base unit location/avoiding noise

The base unit and other compatible
Panasonic units use radio waves to
communicate with each other.
For maximum distance and noise-free
operation, we recommend the following:

L Placing the product away from electrical

appliances.

L Placing the base unit in a HIGH and

CENTRAL location with no obstructions
such as walls.

L Raising the antenna vertically.
L If you use the handset near a microwave

oven which is being used, noise may be
heard. Move away from the microwave
oven and closer to the base unit.

L If you use the handset near another

cordless phone’s base unit, noise may
be heard. Move away from the other
cordless phone’s base unit and closer to
your base unit.

heat sources such as heaters, kitchen
stoves, etc. It should not be placed in
rooms where the temperature is less
than 5 °C (41 °F) or greater than 40 °C
(104 °F). Damp basements should also
be avoided.

L The maximum calling distance may be

shortened when the product is used in
the following places: Near obstacles
such as hills, tunnels, underground, near
metal objects such as wire fences, etc.

L Operating near 2.4 GHz electrical

appliances may cause interference.
Move away from the electrical
appliances.

Routine care

L Wipe the outer surface of the product

with a soft moist cloth. Do not use
benzine, thinner, or any abrasive
powder.

Environment

L Keep the product away from electrical

noise generating devices, such as
fluorescent lamps and motors.

L The product should be kept free from

excessive smoke, dust, high
temperature, and vibration.

L The product should not be exposed to

direct sunlight.

L Do not place heavy objects on top of the

product.

L When you leave the product unused for

a long period of time, unplug the product
from the power outlet.

For assistance, please visit http://www.panasonic.com/phonehelp 5

PQQX14928XA ITI_2.book Page 6 Wednesday, August 23, 2006 10:44 AM

Table of Contents

Introduction

About these operating instructions . . . . . 7

Accessory information . . . . . . . . . . . . . . 8

Preparation

Setting up the base unit . . . . . . . . . . . . 10

Setting up the handset . . . . . . . . . . . . . 11

Controls . . . . . . . . . . . . . . . . . . . . . . . . 13

Displays . . . . . . . . . . . . . . . . . . . . . . . . 16

Setting the unit before use . . . . . . . . . . 16

Making/Answering Calls

Making calls . . . . . . . . . . . . . . . . . . . . . 17

Answering calls . . . . . . . . . . . . . . . . . . 18

Useful features during a call. . . . . . . . . 18

Phonebook

Handset phonebook . . . . . . . . . . . . . . . 20

Copying handset phonebook items . . . 21

Caller ID Service

Using Caller ID service. . . . . . . . . . . . . 22

Caller list. . . . . . . . . . . . . . . . . . . . . . . . 22

Programming

Programmable settings . . . . . . . . . . . . 24

FCC and other information . . . . . . . . . . 39

Specifications . . . . . . . . . . . . . . . . . . . . 42

Warranty . . . . . . . . . . . . . . . . . . . . . . . . 43

Customer services . . . . . . . . . . . . . . . . 45

Index

Index. . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Voice Mail Service

Using Voice Mail service . . . . . . . . . . . 28

Multi-unit Operation

Handset locator . . . . . . . . . . . . . . . . . . 30

Intercom . . . . . . . . . . . . . . . . . . . . . . . . 30

Transferring calls between handsets,

conference calls . . . . . . . . . . . . . . . . . . 31

Registering a handset . . . . . . . . . . . . . 32

Useful Information

Wall mounting. . . . . . . . . . . . . . . . . . . . 33

Headset (optional) . . . . . . . . . . . . . . . . 34

Error messages . . . . . . . . . . . . . . . . . . 35

Troubleshooting . . . . . . . . . . . . . . . . . . 36

6 For assistance, please visit http://www.panasonic.com/phonehelp

PQQX14928XA ITI_2.book Page 7 Wednesday, August 23, 2006 10:44 AM

Introduction

About these operating instructions

These operating instructions can be used for KX-TG2620/KX-TG2621/KX-TG2622.

Descriptions of the multiple handsets and charger

KX-TG2622 includes 2 handsets and a charger. Descriptions of the multiple handsets and
charger in these operating instructions are for KX-TG2622 only.

KX-TG2622

Symbols used in these operating instructions

Symbol Meaning

Example: “Ringer volume”Press {^} or {V} to select the words in quotations

shown on the display.

i Proceed to the next operation.

Example: {MENU},
{Phonebook}

Example:

{MENU} i {0}{5}{1} i
Select the desired setting. i
{Save} i {OFF}

For assistance, please visit http://www.panasonic.com/phonehelp 7

The words in the brackets show button names
including soft key names (page 16) on the handset and
base unit.

Press {MENU}, then press {0}, {5}, {1}. Press {^} or
{V} to select the desired setting. Press {Save}, then
press {OFF}.

PQQX14928XA ITI_2.book Page 8 Wednesday, August 23, 2006 10:44 AM

Introduction

Accessory information

Included accessories

1234

5

Quantity

No. Accessory item Order number

1 AC adaptor PQLV19Y or

PQLV255Z

2 Telephone line cord PQJA10075Z 1 1 1 1

3 Battery HHR-P105 1 1 1 2

*2

4 Handset cover

5 Charger PQLV30041ZW – – – 1

*1 Both of the AC adaptors function well with the base unit and charger.
*2 The handset cover comes attached to the handset.

PQYNTG2432BR 1 – – –

PQYNTG2421WR – 1 1 2

*1

KX-TG
2620B

KX-TG
2620W

1112

KX-TG
2621W

KX-TG
2622W

8 For assistance, please visit http://www.panasonic.com/phonehelp

PQQX14928XA ITI_2.book Page 9 Wednesday, August 23, 2006 10:44 AM

Introduction

Additional/replacement accessories

Accessory item Order number

Rechargeable nickel metal
hydride (Ni-MH) battery

Headset KX-TCA60, KX-TCA86, KX-TCA88HA, KX-TCA91,

T-adaptor KX-J66

Battery back-up power supply KX-TCA200

Accessory item KX-TG2620B KX-TG2620W/

Belt clip PQKE10393Z2 PQKE10393Z1

HHR-P105

KX-TCA92, or KX-TCA98

KX-TG2621W/
KX-TG2622W

Sales and support information

L To order replacement accessories, call 1-800-332-5368.
L TTY users (hearing or speech impaired users) can call 1-866-605-1277.

For assistance, please visit http://www.panasonic.com/phonehelp 9

Hook

PQQX14928XA ITI_2.book Page 10 Wednesday, August 23, 2006 10:44 AM

Preparation

Note:

Setting up the base unit

Connecting the AC adaptor and
telephone line cord

Connect the telephone line cord until it
clicks into the base unit (A) and telephone
line jack (B). Connect the AC adaptor cord
by pressing the plug firmly (C).

L Use only the included Panasonic AC

adaptor PQLV19 or PQLV255.

C

L The AC adaptor must remain connected

at all times. (It is normal for the adaptor
to feel warm during use.)

L The AC adaptor should be connected to

a vertically oriented or floor-mounted AC
outlet. Do not connect the AC adaptor to
a ceiling-mounted AC outlet, as the
weight of the adaptor may cause it to
become disconnected.

L The unit will not work during a power

failure. We recommend connecting a
standard telephone to the same
telephone line or to the same telephone
jack using a Panasonic T-adaptor (page

9). Emergency power can be supplied to
the unit by connecting a Panasonic
battery back-up power supply noted on
page 9.

If you subscribe to a DSL service

Please attach a noise filter (contact your
DSL provider) to the telephone line
between the base unit and the telephone
line jack in the event of the following:

– Noise is heard during conversations.
– Caller ID features (page 22) do not

function properly.

A

(120 V AC,
60 Hz)

To single-line
telephone jack
(RJ11C)

B

To single-line
telephone
jack (RJ11C)

Noise filter

10 For assistance, please visit http://www.panasonic.com/phonehelp

PQQX14928XA ITI_2.book Page 11 Wednesday, August 23, 2006 10:44 AM

2 Insert the battery (A), and press it

Setting up the handset

Connecting the charger

Available model:

KX-TG2622

L Use only the included Panasonic AC

adaptor PQLV19 or PQLV255.

(120 V AC, 60 Hz)

Bottom of the charger

Hooks

Fasten the AC adaptor cord to prevent
it from being disconnected.

Battery installation/replacement

1 Press the notch of the handset cover

firmly, and slide it in the direction of the
arrow.

L If necessary, remove the old battery.

down until it snaps into position (B).
Then close the handset cover.

A

Important:

L Use only the rechargeable Panasonic

battery noted on page 9.

Attention:

A nickel metal hydride battery that is
recyclable powers the product you have
purchased.
Please call 1-800-8-BATTERY (1-800­822-8837) for information on how to
recycle this battery.

Battery charge

Place the handset on the base unit or
charger for 6 hours before initial use.
While charging, “Charging” is displayed
and the CHARGE indicator on the base
unit lights. When the battery is fully
charged, “Charge completed” is
displayed.

Preparation

B

L Model shown is KX-TG2620.

For assistance, please visit http://www.panasonic.com/phonehelp 11

PQQX14928XA ITI_2.book Page 12 Wednesday, August 23, 2006 10:44 AM

Preparation

Charger:

Available model:

KX-TG2622

Charge contacts

Note:

L If you want to use the unit immediately,

charge the battery for at least 15
minutes.

L To ensure that the battery charges

properly, clean the charge contacts of
the handset, base unit, and charger with
a soft, dry cloth once a month. Clean
more often if the unit is subject to the
exposure of grease, dust, or high
humidity.

Battery level

Battery icon Battery level

5 Fully charged

6 Medium

7 Low

Flashing: needs to be
recharged.

8 Empty

Panasonic battery performance

Operation Operating time

While in use
(talking)

While not in use
(standby)

While using the
Clarity Booster
feature (page

19)

Note:

L Battery operating time may be

shortened over time depending on
usage conditions and surrounding
temperature.

L Battery power is consumed whenever

the handset is off the base unit or
charger, even when the handset is not in
use. Hence the longer you leave the
handset off the base unit or charger, the
less time you may actually talk using the
handset.

L After the handset is fully charged,

displaying “Charge completed”, it
may be left on the base unit (or charger)
without any ill effect on the battery.

L The battery level may not be displayed

correctly after you replace the battery. In
this case, place the handset on the base
unit (or charger) and let charge for 6
hours.

Up to 5 hours

Up to 11 days

Up to 3 hours

Note:

L When the battery needs to be charged,

the handset beeps intermittently while it
is in use.

12 For assistance, please visit http://www.panasonic.com/phonehelp

I

N

U

SE

C

HARGE

HA

NDSE

T

LOCATO

R

I

N

U

SE

C

HARGE

HA

NDSE

T

LOCATOR

PQQX14928XA ITI_2.book Page 13 Wednesday, August 23, 2006 10:44 AM

Controls

Base unit

KX-TG2620/KX-TG2621 KX-TG2622

Preparation

A

C

B

IN USE

NDSE

LOCATOR

CHARGE

D E

A Antenna
B IN USE indicator
C Charge contacts
D CHARGE indicator
E {HANDSET LOCATOR}
F {1} (HANDSET LOCATOR)
G {2} (HANDSET LOCATOR)

AB

IN USE

NDSE

LOCATOR

CHARGE

D F GC

For assistance, please visit http://www.panasonic.com/phonehelp 13

PQQX14928XA ITI_2.book Page 14 Wednesday, August 23, 2006 10:44 AM

Preparation

Handset
KX-TG2620/KX-TG2622

A

B

C
D

E

F

G
H

I

KX-TG2620 KX-TG2622

J

K

L
M

B

N

O

I Charge contacts
J Ringer indicator

Message indicator

K Receiver
L Display
M {MENU}
N {OFF}
O {MUTE} {CLEAR}
P {HOLD}
Q {HOLD} {INTERCOM}

Note:

L Some operations not mentioned above

are displayed as soft key selections
during operation (page 16).

Example: {Flash}

PQ

A Speaker
B Soft keys
C {C} (TALK)
D Navigator key ({^} {V} {<} {>})
E {s} (SP-PHONE)
F {*} (TONE)
G {PAUSE} {REDIAL}
H Microphone

14 For assistance, please visit http://www.panasonic.com/phonehelp

PQQX14928XA ITI_2.book Page 15 Wednesday, August 23, 2006 10:44 AM

Preparation

KX-TG2621

A

B

C
D
E

F

G

H

I
J

A Speaker
B Soft keys
C Headset jack
D {C} (TALK)
E Navigator key ({^} {V} {<} {>})
F {s} (SP-PHONE)
G {*} (TONE)
H {PAUSE} {REDIAL}
I Microphone
J Charge contacts
K Ringer indicator

Message indicator

L Receiver
M Display
N {MENU}

K

L

M
N

B

O

P

Q

O {OFF}
P {MUTE} {CLEAR}
Q {HOLD}

Note:

L Some operations not mentioned above

are displayed as soft key selections
during operation (page 16).

Example: {Flash}

Using the navigator key

The handset navigator key can be used to
navigate through menus and to select
items shown on the display, by pressing
{^}, {V}, {<}, or {>}.

Adjusting audio volume

Press {^} or {V} repeatedly while talking.

{^}

{<}

{>}

{V}

For assistance, please visit http://www.panasonic.com/phonehelp 15

PQQX14928XA ITI_2.book Page 16 Wednesday, August 23, 2006 10:44 AM

Preparation

Handset soft keys

The handset features 2 soft keys. By
pressing a soft key, you can select the
feature shown directly above it on the
display.
{Select}, {Save}, {OK}, {Flash} and
additional other functions are assigned to
soft keys, pay attention to soft keys to find
functions you need during handset
operation.

Rcvd Phone

K

calls book

Note:

L In these operating instructions, soft key

names are written inside brackets, the
same way as other unit keys.

Example:

Unit keys: {C}, {OFF}, etc.
Soft keys: {Rcvd calls}, {Phonebook},

{Flash}, etc.

L Model shown is KX-TG2620.

L

Displays

Handset display items

Displayed
item

J Voice enhancer is on.

5 Battery level

Meaning

Setting the unit before
use

Display language

The default setting is “English”.

1 {MENU} i {0}{8}

2 Select the desired setting.

3 Press the right soft key to save. i

{OFF}

Dialing mode

If you cannot make calls, change this
setting depending on your telephone line
service. The default setting is “Tone”.
“Tone”: For tone dial service.
“Pulse”: For rotary pulse dial service.

1 {MENU} i {0}{5}{1}

2 Select the desired setting. i {Save}

i {OFF}

16 For assistance, please visit http://www.panasonic.com/phonehelp

PQQX14928XA ITI_2.book Page 17 Wednesday, August 23, 2006 10:44 AM

Making/Answering Calls

Making calls

1 Lift the handset and dial the phone

number.

L To correct a digit, press {CLEAR}.

2 Press {C} or {Call}.

3 When you finish talking, press {OFF} or

place the handset on the base unit or
charger.

Note:

L “Line in use” is displayed when

someone is talking on another handset
(KX-TG2622) or another phone.

Using the speakerphone

1 Lift the handset, dial the phone number,

and press {s}.
L Speak alternately with the other party.

2 When you finish talking, press {OFF}.

Note:

L Use the speakerphone in a quiet

environment.

L To switch to the receiver, press {C}.

Making a call using the redial list

The last 5 phone numbers dialed are
stored in the redial list.

1 {REDIAL}

2 Press {^} or {V} to select the desired

number.

3 {C}

Erasing a number in the redial list

1 {REDIAL}

2 Press {^} or {V} to select the desired

number. i {CLEAR} i {OFF}

PAUSE button (for PBX/long distance
service users)

A pause is sometimes required when
making calls using a PBX or long distance
service.
For example, if you need to dial the line
access number “9” when making outside
calls with a PBX:

1 {9} i {PAUSE} i Dial the phone

number.

2 {C}

Adjusting the receiver/speaker volume

Press {^} or {V} repeatedly while talking.

For assistance, please visit http://www.panasonic.com/phonehelp 17

Note:

L A 3.5 second pause is inserted each

time {PAU SE} is pressed. Press
repeatedly to insert longer pauses.

PQQX14928XA ITI_2.book Page 18 Wednesday, August 23, 2006 10:44 AM

Making/Answering Calls

Answering calls

When a call is being received, the ringer
indicator flashes rapidly.

1 Lift the handset and press {C} or {s}.

L You can also answer the call by

pressing any button except {^}, {V},
{<}, {>}, or {OFF}. (Any key talk

feature)

2 When you finish talking, press {OFF}.

Note:

L You can change the ringer tone. You can

also adjust the ringer volume (page 26).

Auto talk

This feature allows you to answer a call by
simply lifting the handset off the base unit
or charger. You do not need to press {C}.
To activate this feature, see page 26.

Temporary ringer off

While the handset is ringing for an outside
call, you can turn the ringer off temporarily
by pressing {OFF}.

Useful features during a
call

HOLD button

This feature allows you to put an outside
call on hold.

KX-TG2620/KX-TG2621

Press {HOLD} during an outside call.
L To release the hold, press {C}.

Note:

L If another phone is connected on the

same line (page 10), you can also take
the call by lifting its handset.

L If a call is kept on hold for more than 6

minutes, an alarm tone starts to sound.
After 4 additional minutes on hold, the
call is disconnected.

KX-TG2622

1 Press {HOLD} during an outside call.

L To transfer the call to another

handset, continue from step 2 on
page 31, “Transferring calls between
handsets, conference calls”.

2 Press {HOLD} again.

L To release the hold, press {C}.
L Another handset user can take the

call by pressing {C}.

Note:

L If another phone is connected on the

same line (page 10), you can also take
the call by lifting its handset.

L If a call is kept on hold for more than 6

minutes, an alarm tone starts to sound.
After 4 additional minutes on hold, the
call is disconnected.

18 For assistance, please visit http://www.panasonic.com/phonehelp

PQQX14928XA ITI_2.book Page 19 Wednesday, August 23, 2006 10:44 AM

Making/Answering Calls

Mute

While mute is turned on, you can hear the
other party, but the other party cannot hear
you.
To mute your voice, press {MUTE}.

L To return to the conversation, press

{MUTE} or {C}.

FLASH button

Pressing {Flash} allows you to use special
features of your host PBX such as
transferring an extension call, or accessing
optional telephone services such as Call
Waiting.

Note:

L To change the flash time, see page 27.
L{Flash} is a soft key visible on the

handset display during a call.

For Call Waiting service users

To use Call Waiting, you must subscribe to
your telephone company’s Call Waiting
service.
This feature allows you to receive calls
while you are already talking on the phone.
If you receive a call while on the phone,
you will hear a Call Waiting tone. Please
contact your telephone company for
details and availability of this service in
your area.
Press {Flash} to answer the 2nd call.

L To switch between calls, press {Flash}.

Temporary tone dialing (for rotary/
pulse service users)

You can temporarily switch the dialing
mode to tone when you need to access
touch tone services (for example,
answering services, telephone banking
services, etc.).
Press {*} (TONE) before entering access
numbers which require tone dialing.

Handset clarity booster

This feature can improve sound clarity
when the handset is used in an area where
there may be interference. During an
outside call, this feature is turned on
automatically when necessary. You can
also turn this feature on or off manually.

1 Press {MENU} during an outside call.
2 Press {2} to select “Booster on” or

“Booster off”.

Note:

L When this feature is turned off manually

during a call, it does not turn on again
automatically during the same call.

L While this feature is turned on, the

battery operating time is shortened
(page 12).

Handset voice enhancer

This feature clarifies the voice of the
person you are talking to, reproducing a
more natural-sounding voice that is easier
to hear and understand (page 24).

1 Press {MENU} during an outside call.
2 Press {3} to select “V.E. on” or “V.E.

off”.

Note:

L When turned on, J will be displayed.
L Depending on the condition and quality

of your telephone line, this feature may
emphasize existing line noise. If it
becomes difficult to hear, turn this
feature off.

Call share

Available model:

KX-TG2622

This feature allows the handset to join an
existing outside call.
To join the conversation, press {C} when
the other handset is on an outside call.

For assistance, please visit http://www.panasonic.com/phonehelp 19

PQQX14928XA ITI_2.book Page 20 Wednesday, August 23, 2006 10:44 AM

Phonebook

L To enter another character that is

Handset phonebook

You can add up to 50 items to the handset
phonebook and search for phonebook
items by name.

Adding items to the phonebook

1 {Phonebook}

2 {Add}

located on the same dial key, first press
{>} to move the cursor to the next
space.

Editing/correcting a mistake

Press {<} or {>} to move the cursor to the
character or number you want to erase,
then press {CLEAR}. Enter the
appropriate character or number.

L Press and hold {CLEAR} to erase all

characters or numbers.

3 Enter the name (max. 16 characters).

i {Next}

4 Enter the phone number (max. 32

digits). i {Next}i {Save}
L To add other items, repeat from step

2.

5 {OFF}

Character table

Finding and calling a
phonebook item

Phonebook items can be searched for
alphabetically by scrolling through the
phonebook items or by entering the first
initial.

Searching for a name alphabetically by
scrolling through all items

Key Character

{1} &’(),–./1

{2} abcABC2

{3} def DEF3

{4} ghi GHI 4

{5} jklJKL5

{6} mn o MNO 6

{7} pqr sPQRS7

{8} tuvTUV8

{9} wxy zWXYZ9

{0} 0Space

{*} ;

{#} #

1 {Phonebook} i {Search}

2 Press {^} or {V} to select the desired

item.

3 Press {C} to dial the phone number.

20 For assistance, please visit http://www.panasonic.com/phonehelp

PQQX14928XA ITI_2.book Page 21 Wednesday, August 23, 2006 10:44 AM

Phonebook

Searching for a name by initial

1 {Phonebook} i {Search}
2 Press the dialing button ({0} to {9},

{#}, or {*}) that corresponds to the
first letter you are searching for (see the
character table, page 20).
Example: “LISA”
Press {5} repeatedly to display the first
phonebook entry starting with the initial
“L” and go to step 3.

L If there is no item corresponding to

the letter you selected, the next item
is displayed.

3 Press {V} to select the desired item.
4 Press {C} to dial the phone number.

Editing items in the phonebook

1 Find the desired item (page 20, 21). i

{Edit}

2 Edit the name if necessary (see the

character table, page 20). i {Next}

3 Edit the phone number if necessary.

i {Next} i {Save} i {OFF}

Erasing items in the phonebook

1 Find the desired item (page 20, 21).
2 {CLEAR} i {Yes} i {OFF}

Chain dial

This feature allows you to dial phone
numbers in the handset phonebook while
you are on a call. This feature can be used,
for example, to dial a calling card access

number or bank account PIN that you have
stored in the handset phonebook, without
having to dial manually.

1 During an outside call, press {MENU}.
2 “Phonebook” i {Select}
3 Find the desired item (page 20, 21). i

{Call}

Note:

L When storing a calling card access

number and your PIN in the phonebook
as one phonebook item, press {PAUSE}
to add pauses after the number and PIN
as necessary (page 21).

L If you have rotary or pulse service, you

need to press {*} before pressing
{MENU} in step 1 to change the dialing
mode temporarily to tone.

Copying handset
phonebook items

Available model:

KX-TG2622

You can copy one or all of the phonebook
items from one handset to another.

Copying an item

1 {MENU} i {#}{1}
2 Press {^} or {V} to select the desired

item. i {Send}

3 Press {OFF} after the long beep.

Copying all items

1 {MENU} i {#}{2}
2 Press {OFF} after the long beep

For assistance, please visit http://www.panasonic.com/phonehelp 21

PQQX14928XA ITI_2.book Page 22 Wednesday, August 23, 2006 10:44 AM

Caller ID Service

Using Caller ID service

This unit is Caller ID compatible. To use
Caller ID features, you must subscribe to
your telephone company’s Caller ID
service.

Caller ID features

When an outside call is being received, the
calling party’s name and telephone
number are displayed.
Caller information for the last 50 different
callers is logged in the caller list by the
most recent call to the oldest.

L Generally caller information is displayed

from the 2nd ring.

L If the unit cannot receive caller

information, the following is displayed:
–“Out of area”: The caller dialed

from an area which does not provide
Caller ID service.

–“Private caller”: The caller

requested not to send caller
information.

–“Long distance”: The caller called

you long distance.

L If the unit is connected to a PBX system,

caller information may not be received
properly. Consult your PBX supplier.

Missed calls

If a call is not answered, the unit treats the
call as a missed call. The number of
missed calls is shown on the handset
display. This lets you know if you should
view the caller list to see who called while
you were out.

Private name display

When caller information is received and it
matches a phone number stored in the
phonebook, the stored name is displayed
and logged in the caller list.

Call Waiting Caller ID display

If you subscribe to both Caller ID and Call
Waiting with Caller ID services, the 2nd
caller’s information is displayed after you
hear a Call Waiting tone (page 19).
Please contact your telephone company
for details and availability of this service in
your area.

Caller list

Viewing the caller list and calling back

1 Press {^} or {V} to enter the caller list
2 Press {V} to search from the most

recent call, or {^} to search from the
oldest call.

3 {C}

Note:

L KX-TG2622:

Each handset has its own caller list. If
you viewed the caller list or answered a
call on one handset, the same
information in the other handsets is
displayed as “missed calls”.

L You can also press {Rcvd calls} to

enter the caller list.

L If the same caller calls more than once, it

is displayed with the number of times the
caller called (“×2” to “×9”). Only the date
and time of the most recent call is
stored.

L A Q is displayed next to items which

have already been viewed or answered.

22 For assistance, please visit http://www.panasonic.com/phonehelp

PQQX14928XA ITI_2.book Page 23 Wednesday, August 23, 2006 10:44 AM

Caller ID Service

Editing a caller’s phone number before
calling back

You can edit a phone number in the caller
list by removing its area code and/or the
long distance code “1”.

1 Press {^} or {V} to enter the caller list.

2 Select the desired item.

3 Press {Edit} repeatedly until the phone

number is shown in the desired format.

1 Local phone number

Example:

2 Area code – Local phone number

Example:

3 1 – Area code – Local phone

number

Example:

321-5555

555-321-5555

1-555-321-5555

4 {C}

Caller ID number auto edit feature

Once you call back an edited number, the
unit can automatically edit other incoming
phone numbers each time you receive a
call.
For example, you can use this feature to
set the unit to ignore the area code of
callers in your area code, so that you can
call these local numbers using caller
information without dialing the area code.
To activate this feature, you must edit an
item in the caller list, then call that number.
After that, phone numbers from that
caller’s area code are edited automatically.
This feature can be turned on or off (page

26).

Note:

L Phone numbers from the 4 most recently

edited area codes are automatically
edited.

L If you move to another area, you can

turn this feature off to erase previously
edited area codes. To use this feature
again, turn it on and reprogram the area
codes you want to edit once again.

Storing caller information into the
phonebook

1 Press {^} or {V} to enter the caller list.

2 Select the desired item.

L To edit the number, press {Edit}

repeatedly until the phone number is
shown in the desired format.

3 {Save}

L If there is the name information for

the caller, skip to step 5.

4 Enter the name (see the character

table, page 20). i {Next} i {Save}

5 {OFF}

Erasing selected caller information

1 Press {^} or {V} to enter the caller list.

2 Select the desired item.

3 {CLEAR} i {OFF}

Erasing all caller information

1 Press {^} or {V} to enter the caller list.

2 {All erase} i {Yes}

For assistance, please visit http://www.panasonic.com/phonehelp 23

PQQX14928XA ITI_2.book Page 24 Wednesday, August 23, 2006 10:44 AM

Programming

Programmable settings

You can customize the unit by programming the following features using the handset. To
access the features, there are 2 methods: scrolling through the display menus (page 24)
or using the direct commands (page 26).

L Mainly the direct command method is used in these operating instructions.

Programming by scrolling through the display menus

1 {MENU}

2 Press {^} or {V} to select the desired menu. i {Select}

L If there is a sub-menu(s), press {^} or {V} to select the desired item. i {Select}

Example: To access the handset ringer tone setting

Press {^} or {V} to select “Ringer setting”. i {Select}
Then press {^} or {V} to select “Ringer tone”. i {Select}

3 Press {^} or {V} to select the desired setting.

L This step may vary depending on the feature being programmed.

4 {Save} i {OFF}

Main menu Sub-menu 1 Sub-menu 2 Page

V.M. access – – page 29

Ringer setting Ringer volume ––

Ringer tone ––

Interrupt tone

Voice enhancer –––

Copy phonebook

Customer support – – page 27

*1

Copy 1 item – page 21

Copy all items – page 21

24 For assistance, please visit http://www.panasonic.com/phonehelp

*1

––

PQQX14928XA ITI_2.book Page 25 Wednesday, August 23, 2006 10:44 AM

Programming

Main menu Sub-menu 1 Sub-menu 2 Page

Initial setting Voice Mail Store VM access#

VM tone detect

Message alert – page 29

LCD contrast ––

Key tone ––

Auto talk ––

Caller ID edit ––

Set tel line Set dial mode

Set flash time

Set line mode

Registration – page 32

Change language – page 16

*1 KX-TG2622
*2 If you program these settings using one of the handsets, you do not need to program

the same item using another handset (KX-TG2622).

*2

page 28

*2

page 28

*2

*2

page 16

*2

–

–

For assistance, please visit http://www.panasonic.com/phonehelp 25

PQQX14928XA ITI_2.book Page 26 Wednesday, August 23, 2006 10:44 AM

Programming

Programming using the direct commands

1 {MENU}

2 Enter the desired feature code.

3 Enter the desired setting code.

L This step may vary depending on the

feature being programmed.

4 {Save} i {OFF}

Feature Feature

code

Auto talk

Caller ID edit

(Caller ID number auto edit)

Change language
(Display language)

Copy phonebook (1 item)

Copy phonebook (All items)

Interrupt tone

Key tone

LCD contrast

(Display contrast)

Message alert {0} {#} {1}: On {0}: <Off>–

Registration {0}{0} (page 32) –

Ringer tone (Handset)

Ringer volume (Handset) {1}{1}{1}: Low {2}: Medium

Set dial mode {0}{5}{1}{1}: Pulse {2}: <Tone>

*1

*3

*4

{0}{3}{1}: On {0}: <Off>–

{0}{4}{1}: <On> {0}: Off

{0}{8}{1}: <English>

*2

{#}{1} (page 21) –

*2

{#}{2} (page 21) –

{1}{3}{1}: On {2}: <2>

{0}{2}{1}: <On> {0}: Off –

{0}{1}{1}–{6}: Level 1–6 <3> –

*5

{1}{2}{1}–{3}: Tone <1>–3

Note:

L In the following table:

– < > shows the default setting.
– If “System setting” column is checked,

you do not need to program the same
item using another handset (KX­TG2622).

L If you make a mistake or enter the wrong

code, press {OFF}, then start again by
pressing {MENU}.

Setting code System

setting

–

(page 22)

–

{2}: Español (page 16)

–

{0}: Off

–

{4}–{7}: Melody 1–4

–

{3}: <High> {0}: Off

r

(page 16)

26 For assistance, please visit http://www.panasonic.com/phonehelp

PQQX14928XA ITI_2.book Page 27 Wednesday, August 23, 2006 10:44 AM

Programming

Feature Feature

code

Set flash time

*6

{0}{5}{2}{1}: <700ms> {2}: 600ms

Setting code System

setting

r
{3}: 400ms {4}: 300ms
{5}: 250ms {6}: 110ms
{7}: 100ms {8}: 90ms

Set line mode

*7

{0}{5}{3}{1}: A {2}: <B> r

Store VM access# {0}{7}{1} Go to step 2 on page 28. r

V.M. access {3} Go to step 2 on page 29. –

VM tone detect {0}{7}{2}{1}: <On> {0}: Off r

Voice enhancer {5}{1}: On {0}: <Off>–

*1 If you subscribe to Caller ID service and want to view the caller’s information after lifting

up the handset to answer a call, turn off this feature.
*2 KX-TG2622
*3 This tone lets you know when you receive a call while you are on an intercom call. If you

select “On”, the tone sounds repeatedly for as long as the line rings. If you select “2”, the

tone only sounds 2 times. (KX-TG2622)
*4 You can select whether or not key tones are heard when keys are pressed. Includes

confirmation tones and error tones.
*5 If you subscribe to a distinctive ring service (such as IDENTA-RING), select a tone

(tone 1 to 3). If you select a melody, you cannot distinguish lines by their ringers.
*6 The flash time depends on your telephone exchange or host PBX. Consult your PBX

supplier if necessary. The setting should stay at “700ms” unless pressing {Flash} fails

to pick up the call waiting call.
*7 Generally, the line mode setting should not be adjusted. If “Line in use” is not

displayed when another phone connected to the same line is in use, you need to

change the line mode to “A”.

Customer support

The handset can display the Internet address where you can download the operating
instructions or get further information for this product using your computer.
{MENU} i “Customer support” i {Select} i {OFF}

For assistance, please visit http://www.panasonic.com/phonehelp 27

PQQX14928XA ITI_2.book Page 28 Wednesday, August 23, 2006 10:44 AM

Voice Mail Service

Example:

Using Voice Mail service

1-222-333-4444

PPPP 8888

Voice Mail is an automatic answering
service offered by your telephone service
provider. After you subscribe to this
service, the telephone service provider’s
Voice Mail system will answer calls for you
when you are unavailable to answer the
phone or when your line is busy.
Messages are recorded by the telephone
service provider, not your telephone.

Important:

L Please contact your telephone service

provider for details and availability of this
service in your area.

Storing the Voice Mail (VM)
access number

In order to listen to your Voice Mail
messages, you must dial your telephone
service provider’s Voice Mail access
number. Once you have stored your Voice
Mail access number, you can dial it
automatically (page 29).

1 {MENU} i {0}{7}{1}

2 Enter your access number (max. 32

digits). i {Save} i {OFF}

Note:

L When storing your Voice Mail access

number and your mailbox password,
press {PAUSE} to add pauses (page

18) between the access number and the
password as necessary. Consult your
telephone service provider for the
required pause time.

VM access
number

To erase the Voice Mail access number

Repeat step 1, then press and hold

{CLEAR} until all digits are erased. Press
{Save}, then press {OFF}.

Pauses Password

Voice Mail (VM) tone detection

Your telephone service provider sends
special signals (sometimes called “Voice
Mail tones” or “stutter tones”) to the unit to
let you know you have new Voice Mail
messages. If you hear a series of dial
tones followed by a continuous dial tone
after you press {C}, you have new Voice
Mail messages. Minutes after you hang up
a call or after the phone stops ringing, your
unit will check the phone line to see if new
Voice Mail messages have been recorded.
Turn this feature off when:

– You do not subscribe to Voice Mail

service.

– Your telephone company does not send

Voice Mail tones.

– Your phone is connected to a PBX.
If you are not sure which setting is
required, consult your telephone service
provider.

Turning VM detection on/off

The default setting is “On”.

1 {MENU} i {0}{7}{2}

2 Select the desired setting. i {Save}

i {OFF}

28 For assistance, please visit http://www.panasonic.com/phonehelp

PQQX14928XA ITI_2.book Page 29 Wednesday, August 23, 2006 10:44 AM

Voice Mail Service

Listening to Voice Mail
messages

The unit lets you know that you have new
Voice Mail messages in the following
ways:

–“Voice Mail” is displayed on the

handset.

– The message indicator on the handset

flashes slowly if message alert feature is
turned on.

1 Press {C}, then press {VM} within 15

seconds.

L If {VM} is not displayed, the Voice

Mail access number has not been
stored. Store the number (page 28).

OR

{MENU} i “V.M. access” i

{Select}

L The speakerphone turns on.

2 Follow the prerecorded instructions.

3 Press {OFF} when finished.

Note:

L If “Voice Mail” still remains on the

display even after you have listened to
new messages, turn it off by pressing
and holding {OFF} until the handset
beeps.

L If your Voice Mail service uses Voice

Mail tones and the message is over 3
minutes long, the handset may not
indicate new messages.

L If your Voice Mail service uses Voice

Mail tones, the tones are heard from any
phone connected to the same line. If you
want to use another phone to listen to
Voice Mail messages, you have to dial
your access number manually.

Message alert

Message alert controls the message
indicator on the handset once it turns on,
message indicator will flash slowly when
there are new recorded messages in the
Voice Mail system.

1 {MENU} i {0}{#}

2 Select the desired setting. i {Save}

i {OFF}

Note:

L While message alert is on, battery

operating time is shortened.

For assistance, please visit http://www.panasonic.com/phonehelp 29

PQQX14928XA ITI_2.book Page 30 Wednesday, August 23, 2006 10:44 AM

Multi-unit Operation

Handset locator

KX-TG2620/KX-TG2621

1 Base unit:

{HANDSET LOCATOR}

L The handset beeps for 1 minute.

2 Base unit:

To stop paging, press {HANDSET

LOCATOR}.

Handset:

To stop paging, press {OFF}.

KX-TG2622

1 Base unit:

{1} or {2}

L The handset beeps for 1 minute.

2 Base unit:

To stop paging, press {1} or {2}.

Handset:

To stop paging, press {OFF}.

Intercom

Available model:

KX-TG2622

Intercom calls can be made between 2
handsets.

Note:

L If you receive a phone call while talking

on the intercom, you hear 2 tones (page

26). To answer the call, press {OFF},
then press {C}.

Making an intercom call

1 {INTERCOM}

L The destination handset beeps for 1

minute.

2 To end the intercom call, press {OFF}.

Answering an intercom call

1 Press {C} to answer the page.

2 To end the intercom call, press {OFF}.

Note:

L When the ringer volume is set to off, the

handset rings at the low level for
intercom calls.

30 For assistance, please visit http://www.panasonic.com/phonehelp

PQQX14928XA ITI_2.book Page 31 Wednesday, August 23, 2006 10:44 AM

Multi-unit Operation

Transferring calls
between handsets,
conference calls

Available model:

KX-TG2622

Outside calls can be transferred between 2
handsets. 2 handsets can have a
conference call with an outside party.

1 During an outside call, press

{INTERCOM} to put the call on hold.

2 Press the right soft key.

3 Wait for the paged party to answer.

L If the paged party does not answer,

press {C} to return to the outside
call.

4 To complete the transfer, press {OFF}.

L The outside call is being routed to

another handset.

To establish a conference call, press

{Conf}.

L To leave the conference, press

{OFF}. The other parties can

continue the conversation.

L To put the outside call on hold, press

{HOLD}. To resume the conference,

press {Conf}.

Transferring a call without speaking to
the paged party

1 During an outside call, press

{INTERCOM}, then press the right soft
key.

2 Press {OFF}.

L The outside call rings at the other

handset.

Note:

L If the paged party does not answer the

call, press {C} to return to the call. If
not answered within 1 minute, the call
will ring at your handset again. If you still
do not answer the call within 4 minutes,
the call will be disconnected.

Answering transferred calls

Press {C} to answer the page.
L After the paging party disconnects, you

can talk to the outside caller.

For assistance, please visit http://www.panasonic.com/phonehelp 31

PQQX14928XA ITI_2.book Page 32 Wednesday, August 23, 2006 10:44 AM

Multi-unit Operation

2 Base unit:

Registering a handset

The included handset and base unit are
preregistered. If for some reason the
handset is not registered to the base unit,
register the handset.

Press and hold {1} or {2} until the
CHARGE indicator flashes.

L After the CHARGE indicator starts

flashing, the rest of the procedure
must be completed within 1 minute.

3 Handset:

KX-TG2620/KX-TG2621

Press {OK}, then wait until the handset
beeps.

1 Handset:

{MENU} i {0}{0}

2 Base unit:

Press and hold {HANDSET

LOCATOR} until the CHARGE

indicator flashes.

L After the CHARGE indicator starts

flashing, the rest of the procedure
must be completed within 1 minute.

3 Handset:

Press {OK}, then wait until the handset

beeps.

KX-TG2622

Important:

L If you accidentally assign another

handset’s extension number to the base
unit, the originally assigned handset
stops functioning. Confirm the extension
number of the handset by placing it on
the base unit or charger. Lift the handset
from the charger before registering.

1 Handset:

{MENU} i {0}{0}

32 For assistance, please visit http://www.panasonic.com/phonehelp

PQQX14928XA ITI_2.book Page 33 Wednesday, August 23, 2006 10:44 AM

Useful Information

Wall mounting

Base unit

Connect the telephone line cord. Mount
the unit by inserting the mounting pins into
the round openings on the adaptor (for pin
2, use round cut out at the bottom of the
adaptor if you are using the 4 inches
phone plate), then sliding the unit down to
secure it.
Connect the AC adaptor to power outlet
(page 10).

L There are two common types of wall

phone plates. The distance between 1
and 2 may vary depending on the size
of the wall phone plate installed.

1

83 mm
(

31/4 inches
or
102 mm
(4 inches)

2

Charger

Available model:

KX-TG2622

1 Drive the screws (not included) into the

wall using the wall template as a guide.

25.4 mm
(1 inch)

Screws

(120 V AC, 60 Hz)

2 Mount the charger (A), then slide it

down (B) and to the right (C) until it is
secure.

)

A

B

C

83 mm
(

31/4 inches

102 mm

1

)

(4 inches)

2

25.4 mm
(1 inch)

For assistance, please visit http://www.panasonic.com/phonehelp 33

PQQX14928XA ITI_2.book Page 34 Wednesday, August 23, 2006 10:44 AM

Useful Information

Headset (optional)

Available model:

KX-TG2621

Connecting a headset to the handset
allows hands-free phone conversations.
Please use only a Panasonic headset
(page 9).

L Headset shown is KX-TCA86.

Switching a call between the headset
and speakerphone

To switch to the speakerphone, press {s}.
To return to the headset, press {C}.

34 For assistance, please visit http://www.panasonic.com/phonehelp

PQQX14928XA ITI_2.book Page 35 Wednesday, August 23, 2006 10:44 AM

Useful Information

Error messages

If the unit detects a problem, one of the following messages is shown on the display.

Display message Cause/solution

Busy L Another handset or the called handset is in use.

L The handset you tried to copy phonebook items to is in

*1

use.

L The handset you are calling is too far from the base unit.

Error!! L The handset’s registration has failed. Move the handset

and base unit away from all electrical appliances and try
again.

L Another handset user tried to send phonebook items to

you but there was an error. Have the other handset user
re-send the items to you (page 20).

---Incomplete--­Phonebook full

L The destination unit’s phonebook memory is full. Erase

unnecessary items from the destination unit’s
phonebook (page 21).

*1

Invalid L The other handset is not registered.

*1

*1

No items stored L Your phonebook or redial list is empty.

No link to base.
Move closer to
base, try again.

L The handset has lost communication with the base unit.

Move closer to the base unit, and try again.

L Confirm that the base unit’s AC adaptor is plugged in.
L Raise the base unit antenna.
L The handset’s registration may have been canceled.

Re-register the handset (page 32).

Phonebook full L There is no space to store new items in the phonebook.

Erase unnecessary items (page 23).

Please lift up and
try again.

L A handset button was pressed while the handset was

on the base unit or charger. Lift the handset and press
the button again.

System is busy.
Please try again

L Other units are in use and the system is busy. Try again

*1

later.

later.

Store VM access# L You have not stored the Voice Mail access number.

Store the number (page 28).

*1

*1

*1 KX-TG2622

For assistance, please visit http://www.panasonic.com/phonehelp 35

PQQX14928XA ITI_2.book Page 36 Wednesday, August 23, 2006 10:44 AM

Useful Information

Troubleshooting

General use

Problem Cause/solution

The unit does not work. L Make sure the battery is installed correctly and fully

charged (page 12).

L Check the connections (page 11).
L Unplug the base unit’s AC adaptor to reset the unit.

Reconnect the adaptor and try again.

L The handset has not been registered to the base unit.

Register the handset (page 32).

I cannot hear a dial tone. L Confirm the telephone line cord is properly connected

(page 10).

L Disconnect the unit from the telephone line and connect

a known working telephone. If the working telephone
operates properly, contact our service personnel to
have the unit repaired. If the working telephone does
not operate properly, contact your telephone company.

Programmable settings

Problem Cause/solution

While programming, the
handset starts to ring.

Battery recharge

Problem Cause/solution

I charged the battery fully,
but 7 continues to
flash, or 8 is
displayed.

The handset display is
blank.

L A call is being received. Answer the call and start again

after hanging up.

L Clean the charge contacts and charge again (page 12).
L The battery may need to be replaced with a new one

(page 12).

L Confirm that the battery is properly installed.
L Fully charge the battery (page 12).

36 For assistance, please visit http://www.panasonic.com/phonehelp

PQQX14928XA ITI_2.book Page 37 Wednesday, August 23, 2006 10:44 AM

Useful Information

Making/answering calls, intercom

Problem Cause/solution

Static is heard, sound
cuts in and out.
Interference from other
electrical units.

The handset does not
ring.

I cannot make a call. L The dialing mode may be set incorrectly. Change the

I cannot redial by
pressing {REDIAL}.

I cannot have a
conversation using the
headset. (KX-TG2621)

I cannot make long
distance calls.

I cannot page the
handset.

L Move the handset and the base unit away from other

electrical appliances.

L Move closer to the base unit.
L Raise the base unit antenna.
L Turn on the clarity booster feature (page 19).
L If your unit is connected to a telephone line with DSL

service, we recommend connecting a noise filter
between the base unit and the telephone line jack.
Contact your DSL provider for details.

L The ringer volume is turned off. Adjust it (page 26).

setting (page 16).

L The base unit or another handset is in use. Try again

later. (KX-TG2622)

L If the last number dialed was more than 48 digits long,

the number will not be redialed correctly. Dial the
number manually.

L Make sure that an optional headset is connected

properly (page 34).

L If “SP-phone” is displayed on the handset, press {C}

to switch to the headset.

L Make sure that you have long distance service.

L The called handset is too far from the base unit.
L The called handset is in use. Try again later.

Phonebook

Problem Cause/solution

Copying stopped with an
item displayed.
(KX-TG2622)

L The destination handset may have lost communication

with the base unit, or the destination unit user may have
pressed {C} or {s}.
The displayed phonebook item was not copied to the
unit. Press {OFF}. Confirm that the destination unit is
not in use and try again.

For assistance, please visit http://www.panasonic.com/phonehelp 37

PQQX14928XA ITI_2.book Page 38 Wednesday, August 23, 2006 10:44 AM

Useful Information

Caller ID

Problem Cause/solution

The handset does not
display the caller’s name
and/or phone number.

The caller list/incoming
phone numbers are not
edited automatically.

I cannot dial the phone
number edited in the
caller list.

The 2nd caller’s
information is not
displayed during an
outside call.

L You have not subscribed to Caller ID service. Contact

your telephone company to subscribe.

L If your unit is connected to any additional telephone

equipment such as a Caller ID box or cordless
telephone jack, disconnect the unit from the equipment
and plug the unit directly into the wall jack.

L If your unit is connected to a telephone line with DSL

service, we recommend connecting a noise filter
between the base unit and the telephone line jack.
Contact your DSL provider for details.

L The name display service may not be available in some

areas. Contact your telephone company for details.

L Other telephone equipment may be interfering with this

unit. Disconnect the other equipment and try again.

L The caller requested not to send caller information

(page 22).

L If a call is being transferred to you, the caller information

is not displayed.

L The Caller ID number auto edit feature is turned off.

Turn it on and try again (page 26).

L You need to call back the edited number to activate

Caller ID number auto edit.

L The phone number you dialed might have an incorrectly

edited pattern (for example, the long distance “1” or the
area code is missing). Edit the phone number with
another pattern (page 23).

L In order to use Caller ID, Call Waiting, or Call Waiting

Caller ID (CWID), you must first contact your telephone
company and subscribe to the desired service.
After subscribing, you may need to contact your
telephone company again to activate this specific
service, even if you already subscribed to both Caller ID
and Call Waiting with Caller ID services (CWID).

38 For assistance, please visit http://www.panasonic.com/phonehelp

PQQX14928XA ITI_2.book Page 39 Wednesday, August 23, 2006 10:44 AM

FCC and other information

Useful Information

This equipment complies with Part 68 of
the FCC rules and the requirements
adopted by the ACTA. On the bottom of
this equipment is a label that contains,
among other information, a product
identifier in the format US:ACJ----------.
If requested, this number must be
provided to the telephone company.

L Registration No

............(found on the bottom of the unit)

L Ringer Equivalence No.

(REN).......0.1B

A plug and jack used to connect this
equipment to the premises wiring and
telephone network must comply with the
applicable FCC Part 68 rules and
requirements adopted by the ACTA. A
compliant telephone cord and modular
plug is provided with the product. It is
designed to be connected to a
compatible modular jack that is also
compliant.

The REN is used to determine the
number of devices that may be
connected to a telephone line. Excessive
RENs on a telephone line may result in
the devices not ringing in response to an
incoming call. In most but not all areas,
the sum of RENs should not exceed five
(5.0). To be certain of the number of
devices that may be connected to a line,
as determined by the total RENs, contact
the local telephone company. For
products approved after July 23, 2001,
the REN for the product is part of the
product identifier that has the format
US:AAAEQ##TXXXX. The digits
represented by ## are the REN without a

decimal point (e.g., 03 is a REN of 0.3).

If this equipment causes harm to the
telephone network, the telephone
company will notify you in advance that
temporary discontinuance of service may
be required. But if advance notice isn’t
practical, the telephone company will
notify the customer as soon as possible.

Also, you will be advised of your right to
file a complaint with the FCC if you
believe it is necessary.

The telephone company may make
changes in its facilities, equipment,
operations or procedures that could
affect the operation of the equipment. If
this happens the telephone company will
provide advance notice in order for you
to make necessary modifications to
maintain uninterrupted service.

If trouble is experienced with this
equipment, for repair or warranty
information, please contact a Factory
Servicenter or other Authorized Servicer.
If the equipment is causing harm to the
telephone network, the telephone
company may request that you
disconnect the equipment until the
problem is resolved.

Connection to party line service is
subject to state tariffs. Contact the state
public utility commission, public service
commission or corporation commission
for information.

If your home has specially wired alarm
equipment connected to the telephone

For assistance, please visit http://www.panasonic.com/phonehelp 39

PQQX14928XA ITI_2.book Page 40 Wednesday, August 23, 2006 10:44 AM

Useful Information

line, ensure the installation of this
equipment does not disable your alarm
equipment. If you have questions about
what will disable alarm equipment,
consult your telephone company or a
qualified installer.

This equipment is hearing aid compatible
as defined by the FCC in 47 CFR Section

68.316.

When you hold the phone to your ear,
noise might be heard in your Hearing Aid.
Some Hearing Aids are not adequately
shielded from external RF (radio
frequency) energy. If noise occurs, use
an optional headset accessory or the
speakerphone option (if applicable) when
using this phone. Consult with your
audiologist or Hearing Aid manufacturer
about the availability of Hearing Aids
which provide adequate shielding to RF
energy commonly emitted by digital
devices.

WHEN PROGRAMMING EMERGENCY
NUMBERS AND(OR) MAKING TEST
CALLS TO EMERGENCY NUMBERS:

1) Remain on the line and briefly explain
to the dispatcher the reason for the
call.

2) Perform such activities in the off-peak
hours, such as early morning or late
evenings.

This device complies with Part 15 of the
FCC Rules. Operation is subject to the
following two conditions:
(1) This device may not cause harmful
interference, and (2) this device must
accept any interference received,
including interference that may cause
undesired operation.

Privacy of communications may not be
ensured when using this phone.

CAUTION:

Any changes or modifications not
expressly approved by the party
responsible for compliance could void
the user's authority to operate this
device.

NOTE:

This equipment has been tested and
found to comply with the limits for a
Class B digital device, pursuant to Part
15 of the FCC Rules. These limits are
designed to provide reasonable
protection against harmful interference in
a residential installation. This equipment
generates, uses, and can radiate radio
frequency energy and, if not installed and
used in accordance with the instructions,
may cause harmful interference to radio
communications. However, there is no
guarantee that interference will not occur
in a particular installation. If this
equipment does cause harmful
interference to radio or television
reception, which can be determined by
turning the equipment off and on, the
user is encouraged to try to correct the
interference by one or more of the
following measures:
– Reorient or relocate the receiving

antenna.

– Increase the separation between the

equipment and receiver.

– Connect the equipment into an outlet

on a circuit different from that to which
the receiver is connected.

– Consult the dealer or an experienced

radio/TV technician for help.

40 For assistance, please visit http://www.panasonic.com/phonehelp

PQQX14928XA ITI_2.book Page 41 Wednesday, August 23, 2006 10:44 AM

Useful Information

Some cordless telephones operate at
frequencies that may cause interference
to nearby TVs and VCRs. To minimize or
prevent such interference, the base of
the cordless telephone should not be
placed near or on top of a TV or VCR. If
interference is experienced, move the
cordless telephone further away from the
TV or VCR. This will often reduce, or
eliminate, interference.

FCC RF Exposure Warning:

The product complies with FCC radiation
exposure limits set forth for an
uncontrolled environment. To comply
with FCC RF exposure requirements, the
base unit must be installed and operated
with its antenna located 20 cm (8 inches)
or more between antenna and all
person’s body (excluding extremities of
hands, wrist and feet). The handset may
be carried and operated with only the
optional specific belt-clip. Other non­tested belt-clips or similar body-worn
accessories may not comply and must
be avoided. The product must not be
collocated or operated in conjunction
with any other antenna or transmitter.

Notice

For assistance, please visit http://www.panasonic.com/phonehelp 41

PQQX14928XA ITI_2.book Page 42 Wednesday, August 23, 2006 10:44 AM

Useful Information

Specifications

General

Operating environment 5 °C – 40 °C (41 °F – 104 °F)

Frequency 2.4 GHz – 2.48 GHz

Base unit

Dimensions Approx. height 139 mm x width 136 mm x depth 127 mm

15

/32 inches x 511/32 inches x 5 inches)

(5

Mass (Weight) Approx. 300 g (0.66 lb.)

Power consumption Standby: Approx. 2.7 W/1.8 W (PQLV19/PQLV255)

Maximum: Approx. 5.0 W/3.5 W (PQLV19/PQLV255)

Power output 100 mW (max.)

Power supply AC adaptor (120 V AC, 60 Hz)

Handset

Dimensions Approx. height 167 mm x width 48 mm x depth 31 mm

9

/16 inches x 17/8 inches x 17/32 inches)

(6

Mass (Weight) Approx. 140 g (0.31 lb.)

Power output 100 mW (max.)

Power supply Ni-MH battery (2.4 V, 830 mAh)

Charger

Dimensions Approx. height 61 mm x width 85 mm x depth 95 mm

*1

13

/32 inches x 311/32 inches x 33/4 inches)

(2

Mass (Weight) Approx. 90 g (0.2 lb.)

Power consumption Standby: Approx. 1.0 W/0.5 W (PQLV19/PQLV255)

Maximum: Approx. 3.0 W/2.0 W (PQLV19/PQLV255)

Power supply AC adaptor (120 V AC, 60 Hz)

*1 KX-TG2622

Note:

L Design and specifications are subject to change without notice.
L The illustrations in these instructions may vary slightly from the actual product.

42 For assistance, please visit http://www.panasonic.com/phonehelp

p

PQQX14928XA ITI_2.book Page 43 Wednesday, August 23, 2006 10:44 AM

Warranty

Useful Information

PANASONIC CONSUMER
ELECTRONICS COMPANY, DIVISION
OF PANASONIC CORPORATION OF
NORTH AMERICA
One Panasonic Way,
Secaucus, New Jersey 07094

PANASONIC PUERTO RICO, INC.
San Gabriel Industrial Park,
Ave. 65 de Infantería, Km. 9.5,
Carolina, Puerto Rico 00985

Panasonic Telephone Limited Warranty

Limited Warranty Coverage

If your telephone (identified in your Operating Instructions) does not work properly
because of a defect in materials or workmanship, Panasonic Consumer Electronics
Company or Panasonic Puerto Rico, Inc. (collectively referred to as “the warrantor”)
will, for the length of the period indicated on the chart below, which starts with the
date of original purchase (“Limited Warranty period”), at its option either (a) repair
your product with new or refurbished parts, or (b) replace it with a new or a
refurbished product. The decision to repair or replace will be made by the
warrantor.
Parts Labor
One (1) Year One (1) Year
During the “Labor” Limited Warranty period there will be no charge for labor. During

✄

the “Parts” Limited Warranty period, there will be no charge for parts. You must
mail-in your product prepaid during the Limited Warranty period. This Limited
Warranty excludes both parts and labor for batteries, antennas, and cosmetic parts
(cabinet). This Limited Warranty only applies to products purchased and serviced in
the United States or Puerto Rico. This Limited Warranty is extended only to the
original purchaser and only covers products purchased as new. A purchase receipt
or other proof of the original purchase date is required for warranty service.

To obtain service in the USA please contact:

Panasonic Services Company, Panasonic Plus Department
20421 84th Avenue South
Kent, WA 98032
Tel: [phone] Fax: [phone]

For assistance in Puerto Rico call Panasonic Puerto Rico, Inc. (787)-750-4300 or
fax [phone].
For Limited Warranty service for headsets if a headset is included with this product

lease call Panasonic Plus Department at 1-800-833-9626.

For assistance, please visit http://www.panasonic.com/phonehelp 43

PQQX14928XA ITI_2.book Page 44 Wednesday, August 23, 2006 10:44 AM

Useful Information

When shipping the unit carefully pack, include all accessories, and send it prepaid,
adequately insured and preferably in the original carton. Include a letter detailing
the complaint, a return address and a day time phone number where you can be
reached.

Limited Warranty Limits And Exclusions

This Limited Warranty ONLY COVERS failures due to defects in materials or
workmanship, and DOES NOT COVER normal wear and tear or cosmetic damage.
The Limited Warranty ALSO DOES NOT COVER damages which occurred in
shipment, or failures which are caused by products not supplied by the warrantor,
or failures which result from accidents, misuse, abuse, neglect, bug infestation,
mishandling, misapplication, alteration, faulty installation, set-up adjustments,
misadjustment of consumer controls, improper maintenance, power line surge,
lightning damage, modification, introduction of sand, humidity or liquids,
commercial use such as hotel, office, restaurant, or other business or rental use of
the product, or service by anyone other than a Factory Servicenter or other
Authorized Servicer, or damage that is attributable to acts of God.

THERE ARE NO EXPRESS WARRANTIES EXCEPT AS LISTED UNDER
“LIMITED WARRANTY COVERAGE”. THE WARRANTOR IS NOT LIABLE FOR
INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM THE USE
OF THIS PRODUCT, OR ARISING OUT OF ANY BREACH OF THIS LIMITED
WARRANTY. (As examples, this excludes damages for lost time, lost calls or

messages, cost of having someone remove or re-install an installed unit if
applicable, travel to and from the servicer. The items listed are not exclusive, but
are for illustration only.) ALL EXPRESS AND IMPLIED WARRANTIES,

INCLUDING THE WARRANTY OF MERCHANTABILITY, ARE LIMITED TO THE
PERIOD OF THE LIMITED WARRANTY.

Some states do not allow the exclusion or limitation of incidental or consequential
damages, or limitations on how long an implied warranty lasts, so the exclusions
may not apply to you.
This Limited Warranty gives you specific legal rights and you may also have other
rights which vary from state to state. If a problem with this product develops during
or after the Limited Warranty period, you may contact your dealer or Servicenter. If
the problem is not handled to your satisfaction, then write to the warrantor’s
Consumer Affairs Department at the addresses listed for the warrantor.

PARTS AND SERVICE, WHICH ARE NOT COVERED BY THIS LIMITED
WARRANTY, ARE YOUR RESPONSIBILITY.

44 For assistance, please visit http://www.panasonic.com/phonehelp

PQQX14928XA ITI_2.book Page 45 Wednesday, August 23, 2006 10:44 AM

Useful Information

Customer services

Customer Services Directory

Obtain Product Information and Operating Assistance; locate your nearest Dealer or
Servicenter; purchase Parts and Accessories; or make Customer Service and
Literature requests by visiting our Web Site at:

http://www.panasonic.com/consumersupport

or, contact us via the web at:

http://www.panasonic.com/contactinfo

You may also contact us directly at: 1-800-211-PANA (1-800-211-7262),
Monday-Friday 9 am-9 pm; Saturday-Sunday 10 am-7 pm, EST.

TTY users (hearing or speech impaired users) can call 1-877-833-8855.

Accessory Purchases

Purchase Parts, Accessories and Instruction Books online for all Panasonic
Products by visiting our Web Site at:

http://www.pasc.panasonic.com

or, send your request by E-mail to:

[e-mail]

You may also contact us directly at:
1-800-332-5368 (Phone) 1-800-237-9080 (Fax Only)
(Monday - Friday 9 am to 8 pm, EST.)
Panasonic Services Company
20421 84th Avenue South, Kent, WA 98032
(We Accept Visa, MasterCard, Discover Card, American Express, and Personal
Checks)

TTY users (hearing or speech impaired users) can call 1-866-605-1277.

Service in Puerto Rico

Panasonic Puerto Rico, Inc.
San Gabriel Industrial Park, Ave. 65 de Infantería, Km. 9.5,
Carolina, Puerto Rico 00985
Phone [phone], Fax [phone]

For assistance, please visit http://www.panasonic.com/phonehelp 45

PQQX14928XA ITI_2.book Page 46 Wednesday, August 23, 2006 10:44 AM

Index

M Making calls: 17

Index

A Answering calls: 18

Auto talk: 18

B Battery

Charge 11
Installation 11
Level: 12
Performance: 12
Replacement 11

C Call share: 19

Call Waiting: 19
Call Waiting Caller ID: 22
Caller ID number auto edit: 23
Caller ID service: 22
Caller list

Calling back 22
Editing 23
Erasing: 23
Storing: 23

Viewing 22
Chain dial: 21
Conference calls: 31
Connections: 10, 11
Customer support: 27

D Dialing mode: 16

Display

Contrast: 26

Language: 16

E Error messages: 35
F Flash: 19

Flash time: 27

H Handset locator: 30

Headset, optional: 34
Hold: 18

I Intercom: 30

Interrupt tone: 26

K Key tone: 26
L Line mode: 27

Message alert: 29
Missed calls: 22
Mute: 19

P Pause: 17

Phonebook: 20
Phonebook: copy 21
Pulse service: 19

R Redial list: 17

Registration: 32
Ringer off:
Ringer tone: 26
Rotary service: 19

S SP-phone: 17
T Tone: 19

Transferring calls: 31
Troubleshooting: 36
TTY: 9, 45

V VE (voice enhancer): 19

VM (Voice Mail): 28
Voice Mail access number: 28
Volume

Handset ringer: 26
Receiver: 17
Speaker: 17

W Wall mounting

Base unit: 33
Charger: 33

Warranty: 43

18, 26

46 For assistance, please visit http://www.panasonic.com/phonehelp

PQQX14928XA ITI_2.book Page 47 Wednesday, August 23, 2006 10:44 AM

If you need assistance with setup or operation

1 Visit our website: http://www.panasonic.com/phonehelp

2 Contact us via the web at: http://www.panasonic.com/contactinfo

3 Call us at: 1-800-211-PANA (1-800-211-7262) or 1-800-833-9626

TTY users (hearing or speech impaired users) can call 1-877-833-8855.

When you ship the product

L Carefully pack your unit, preferably in the original carton.
L Attach a letter, detailing the symptom, to the outside of the carton.
L Send the unit to Panasonic Services Company Customer Servicenter, prepaid and

adequately insured.

L Do not send your unit to Panasonic Consumer Electronics Company listed on the back

cover or to executive or regional sales offices. These locations do not repair consumer
products.

PQQX14928XA ITI_2.book Page 49 Wednesday, August 23, 2006 10:44 AM

IMPORTANT!

If your product is not working
properly. . .

1 Read this Operating Instructions

L If you lost Operating Instructions, you can download at

http://www.panasonic.com/phonehelp

2 Visit our website:

http://www.panasonic.com/phonehelp

L FAQs and troubleshooting hints are available.

3 Contact us via the web at:

http://www.panasonic.com/contactinfo

4 Call us at:

1-800-211-PANA (1-800-211-7262)

L Monday - Friday 9:00am - 9:00pm (EST),

Saturday/Sunday 10:00am - 7:00pm (EST)

To order a replacement battery,
please call: 1-800-332-5368
Or visit:

Panasonic Consumer Electronics Company,
Division of Panasonic Corporation of North America

One Panasonic Way, Secaucus, New Jersey 07094

Panasonic Puerto Rico, Inc.

San Gabriel Industrial Park, Ave. 65 de Infantería, Km. 9.5,
Carolina, Puerto Rico 00985

Copyright:

This material is copyrighted by Panasonic Communications Co., Ltd., and may be
reproduced for internal use only. All other reproduction, in whole or in part, is prohibited
without the written consent of Panasonic Communications Co., Ltd.
© 2005 Panasonic Communications Co., Ltd. All Rights Reserved.

Printed in U.S.A. PQQX14928WA DA1105RG4096

http://www.panasonic.com/batterystore