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TG251x_2xE(e).book Page 1 Monday, January 25, 2010 3:09 PM
Operating Instructions
Digital Cordless Phone
Model No.
KX-TG2511E
KX-TG2512E
KX-TG2513E
Digital Cordless Answering System
Model No.
KX-TG2521E
KX-TG2522E
KX-TG2523E
KX-TG2524E
Model shown is KX-TG2511.
Before initial use, see “Getting
Started” on page 11.
Thank you for purchasing a Panasonic product.
Please read these operating instructions before using the unit and save
them for future reference.
This unit is compatible with Caller ID. You must subscribe to the appropriate
service offered by your service provider/telephone company.
Please access our online customer survey:
http://panasonic.net/pcc/tel/q
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Table of Contents
Introduction
Model composition . . . . . . . . . . . . . . . 3
Accessory information . . . . . . . . . . . . . 3
General information. . . . . . . . . . . . . . . 6
Important Information
For your safety . . . . . . . . . . . . . . . . . . 7
Important safety instructions . . . . . . . . 8
For best performance . . . . . . . . . . . . . 8
Other information. . . . . . . . . . . . . . . . . 9
Specifications . . . . . . . . . . . . . . . . . . . 9
Getting Started
Setting up . . . . . . . . . . . . . . . . . . . . . 11
Note when setting up. . . . . . . . . . . . . 12
Controls. . . . . . . . . . . . . . . . . . . . . . . 13
Display. . . . . . . . . . . . . . . . . . . . . . . . 13
Turning the power on/off . . . . . . . . . . 14
Initial settings. . . . . . . . . . . . . . . . . . . 14
One touch eco mode. . . . . . . . . . . . . 15
Intercom/Locator
Intercom . . . . . . . . . . . . . . . . . . . . . . 32
Handset locator . . . . . . . . . . . . . . . . 32
Transferring calls, conference calls . 32
Useful Information
Character entry. . . . . . . . . . . . . . . . . 33
Error messages . . . . . . . . . . . . . . . . 35
Troubleshooting . . . . . . . . . . . . . . . . 35
Wall mounting . . . . . . . . . . . . . . . . . . 41
Conditions of guarantee . . . . . . . . . . 42
Index
Index. . . . . . . . . . . . . . . . . . . . . . . . . 43
Making/Answering Calls
Making calls. . . . . . . . . . . . . . . . . . . . 16
Answering calls . . . . . . . . . . . . . . . . . 16
Useful features during a call . . . . . . . 17
Phonebook
Handset phonebook . . . . . . . . . . . . . 18
Copying phonebook entries. . . . . . . . 19
Programming
Programmable settings . . . . . . . . . . . 20
Special programming . . . . . . . . . . . . 22
Caller ID Service
Using Caller ID service . . . . . . . . . . . 23
Caller list . . . . . . . . . . . . . . . . . . . . . . 23
Answering System
Answering system. . . . . . . . . . . . . . . 25
Turning the answering system on/off. 25
Greeting message. . . . . . . . . . . . . . . 26
Listening to messages. . . . . . . . . . . . 26
Remote operation . . . . . . . . . . . . . . . 27
Answering system settings . . . . . . . . 29
Voice Mail Service
Voice mail service . . . . . . . . . . . . . . . 31
2
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Model composition
Introduction
Series Model No.
KX-TG2511
series
KX-TG2521
series
L The suffix (E) in the following model numbers will be omitted in these instructions:
KX-TG2511E/KX-TG2512E/KX-TG2513E/KX-TG2521E/KX-TG2522E/
KX-TG2523E/KX-TG2524E
Feature differences
Series
KX-TG2511 series – r
KX-TG2521 series rr
*1 KX-TG2512/KX-TG2513
*2 KX-TG2522/KX-TG2523/KX-TG2524
KX-TG2511 KX-TG2511 KX-TGA250 1
KX-TG2512 KX-TG2511 KX-TGA250 2
KX-TG2513 KX-TG2511 KX-TGA250 3
KX-TG2521 KX-TG2521 KX-TGA251 1
KX-TG2522 KX-TG2521 KX-TGA251 2
KX-TG2523 KX-TG2521 KX-TGA251 3
KX-TG2524 KX-TG2521 KX-TGA251 4
Base unit Handset
Part No. Part No. Quantity
Intercom Phonebook
Answering
system
Between
handsets
*1
*2
copy
Between
handsets
–
r
*2
Accessory information
Supplied accessories
Accessory item/
No.
Part number
1 AC adaptor/
PQLV219EW or
PQLV219EZ
Helpline Tel. No.: U.K. 0844 844 3898 R.O.I. 01289 8333
Quantity
KX-TG2511
KX-TG2521
1234
KX-TG2512
KX-TG2522
KX-TG2513
KX-TG2523
KX-TG2524
3
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Introduction
*2
Quantity
KX-TG2511
KX-TG2521
KX-TG2512
KX-TG2522
KX-TG2513
KX-TG2523
KX-TG2524
1111
2468
1234
—123
Accessory item/
No.
Part number
2 Telephone line
cord/PNJA1037Z
(for U.K.)
3 Rechargeable
batteries
*1
/
HHR-55AAAB or
N4DHYYY00005
4 Handset cover
5 Charger
*3
*1 See page 4 for replacement battery information.
*2 The handset cover comes attached to the handset.
*3 PNLC1010ZM: Metallic grey
PNLC1010ZT: Titanium black
12345
Additional/replacement accessories
Please contact your nearest Panasonic dealer for sales information.
Accessory item Model number
Rechargeable
batteries
P03P or HHR-4NGE
Battery type:
– Nickel metal hydride (Ni-MH)
– 2 x AAA (R03) size for each handset
DECT repeater KX-A272
*1 Replacement batteries may have a different capacity from that of the supplied
batteries.
*1
4
Helpline Tel. No.: U.K. 0844 844 3898 R.O.I. 01289 8333
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Introduction
Sales and support information
Customer Care Centre
L For customers within the U.K.: 0844 844 3898
L For customers within the Republic of Ireland: 01289 8333
L Visit our website for product information: www.panasonic.co.uk
L E-mail: customer.care@panasonic.co.uk
Direct Sales at Panasonic U.K.
L Order accessory and consumable items for your product with ease and confidence
by phoning our Customer Care Centre Monday - Thursday 9:00am - 5:30pm,
Friday 9:30am - 5:30pm (Excluding public holidays).
L Or go on line through our Internet Accessory ordering application at
www.pas-europe.com
L Most major credit and debit cards accepted.
L All enquiries transactions and distribution facilities are provided directly by
Panasonic U.K. Ltd.
L It couldn’t be simpler!
L Also available through our Internet is direct shopping for a wide range of finished
products, take a browse on our website for further details.
Helpline Tel. No.: U.K. 0844 844 3898 R.O.I. 01289 8333
5
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Introduction
General information
L This equipment is designed for use on the U.K. and Republic of Ireland analogue
telephone network.
L In the event of problems, you should contact your equipment supplier in the first
instance.
Declaration of Conformity:
L Panasonic System Networks Co., Ltd. declares that this equipment is in
compliance with the essential requirements and other relevant provisions of Radio
& Telecommunications Terminal Equipment (R&TTE) Directive 1999/5/EC.
Declarations of Conformity for the relevant Panasonic products described in this
manual are available for download by visiting:
http://www.doc.panasonic.de
Contact to Authorised Representative:
Panasonic Testing Centre
Panasonic Marketing Europe GmbH
Winsbergring 15, 22525 Hamburg, Germany
For your future reference
We recommend keeping a record of the following information to assist with any repair
under warranty.
Serial No. Date of purchase
(found on the bottom of the base unit)
Name and address of dealer
Attach your purchase receipt here.
6
Helpline Tel. No.: U.K. 0844 844 3898 R.O.I. 01289 8333
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Operating safeguards
For your safety
To prevent severe injury and loss of
life/property, read this section carefully before
using the product to ensure proper and safe
operation of your product.
WARNING
Power connection
L Use only the power source marked on the
product.
L Do not overload power outlets and
extension cords. This can result in the risk
of fire or electric shock.
L Completely insert the AC adaptor/power
plug into the power outlet. Failure to do so
may cause electric shock and/or excessive
heat resulting in a fire.
L Regularly remove any dust, etc. from the
AC adaptor/power plug by pulling it from the
power outlet, then wiping with a dry cloth.
Accumulated dust may cause an insulation
defect from moisture, etc. resulting in a fire.
L Unplug the product from power outlets if it
emits smoke, an abnormal smell, or makes
an unusual noise. These conditions can
cause fire or electric shock. Confirm that
smoke has stopped emitting and contact an
authorised service centre.
L Unplug from power outlets and never touch
the inside of the product if its casing has
been broken open.
L Never touch the plug with wet hands.
Danger of electric shock exists.
Installation
L To prevent the risk of fire or electrical shock,
do not expose the product to rain or any
type of moisture.
L Do not place or use this product near
automatically controlled devices such as
automatic doors and fire alarms. Radio
waves emitted from this product may cause
such devices to malfunction resulting in an
accident.
L Do not allow the AC adaptor or telephone
line cord to be excessively pulled, bent or
placed under heavy objects.
L Unplug the product from power outlets
before cleaning. Do not use liquid or
aerosol cleaners.
L Do not disassemble the product.
L Do not spill liquids (detergents, cleansers,
etc.) onto the telephone line cord plug, or
allow it to become wet at all. This may
cause a fire. If the telephone line cord plug
becomes wet, immediately pull it from the
telephone wall jack, and do not use.
Medical
L Consult the manufacturer of any personal
medical devices, such as pacemakers or
hearing aids, to determine if they are
adequately shielded from external RF
(radio frequency) energy. (The product
operates in the frequency range of 1.88
GHz to 1.90 GHz, and the RF transmission
power is 250 mW (max.).)
L Do not use the product in health care
facilities if any regulations posted in the
area instruct you not to do so. Hospitals or
health care facilities may be using
equipment that could be sensitive to
external RF energy.
CAUTION
Installation and location
L Never install telephone wiring during an
electrical storm.
L Never install telephone line jacks in wet
locations unless the jack is specifically
designed for wet locations.
L Never touch uninsulated telephone wires or
terminals unless the telephone line has
been disconnected at the network interface.
L Use caution when installing or modifying
telephone lines.
L The AC adaptor is used as the main
disconnect device. Ensure that the AC
outlet is installed near the product and is
easily accessible.
L This product is unable to make calls when:
– the handset batteries need recharging or
have failed.
– there is a power failure.
Important Information
Helpline Tel. No.: U.K. 0844 844 3898 R.O.I. 01289 8333
7
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Important Information
Battery
L We recommend using the batteries noted
on page 4. USE ONLY rechargeable Ni-
MH batteries AAA (R03) size.
L Do not mix old and new batteries.
L Do not open or mutilate the batteries.
Released electrolyte from the batteries is
corrosive and may cause burns or injury to
the eyes or skin. The electrolyte is toxic and
may be harmful if swallowed.
L Exercise care when handling the batteries.
Do not allow conductive materials such as
rings, bracelets, or keys to touch the
batteries, otherwise a short circuit may
cause the batteries and/or the conductive
material to overheat and cause burns.
L Charge the batteries provided with or
identified for use with this product only, in
accordance with the instructions and
limitations specified in this manual.
L Only use a compatible base unit (or
charger) to charge the batteries. Do not
tamper with the base unit (or charger).
Failure to follow these instructions may
cause the batteries to swell or explode.
For best performance
Base unit location/avoiding noise
The base unit and other compatible Panasonic
units use radio waves to communicate with
each other.
L For maximum coverage and noise-free
communications, place your base unit:
– at a convenient, high, and central
location with no obstructions between
the handset and base unit in an indoor
environment.
– away from electronic appliances such as
TVs, radios, personal computers,
wireless devices, or other phones.
– facing away from radio frequency
transmitters, such as external antennas
of mobile phone cell stations. (Avoid
putting the base unit on a bay window or
near a window.)
L Coverage and voice quality depends on the
local environmental conditions.
L If the reception fo r a base unit location is not
satisfactory, move the base unit to another
location for better reception.
Important safety
instructions
When using your product, basic safety
precautions should always be followed to
reduce the risk of fire, electric shock, and
injury to persons, including the following:
1. Do not use this product near water for
example, near a bathtub, washbowl,
kitchen sink, or laundry tub, in a wet
basement or near a swimming pool.
2. Avoid using a telephone (other than a
cordless type) during an electrical storm.
There may be a remote risk of electric
shock from lightning.
3. Do not use the telephone to report a gas
leak in the vicinity of the leak.
4. Use only the power cord and batteries
indicated in this manual. Do not dispose of
batteries in a fire. They may explode.
Check with local codes for possible special
disposal instructions.
SAVE THESE INSTRUCTIONS
8
Helpline Tel. No.: U.K. 0844 844 3898 R.O.I. 01289 8333
Environment
L Keep the product away from electrical noise
generating devices, such as fluorescent
lamps and motors.
L The product should be kept free from
excessive smoke, dust, high temperature,
and vibration.
L The product should not be exposed to direct
sunlight.
L Do not place heavy objects on top of the
product.
L When you leave the product unused for a
long period of time, unplug the product from
the power outlet.
L The product should be kept away from heat
sources such as radiators, cookers, etc. It
should not be placed in rooms where the
temperature is less than 0 °C or greater
than 40 °C. Damp basements should also
be avoided.
L The maximum calling distance may be
shortened when the product is used in the
following places: Near obstacles such as
hills, tunnels, underground, near metal
objects such as wire fences, etc.
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TG251x_2xE(e).book Page 9 Monday, January 25, 2010 3:09 PM
L Operating the product near electrical
appliances may cause interference. Move
away from the electrical appliances.
Routine care
L Wipe the outer surface of the product
with a soft moist cloth.
L Do not use benzine, thinner, or any
abrasive powder.
For more information about collection and
recycling of old products and batteries, please
contact your local municipality, your waste
disposal service or the point of sale where you
purchased the items.
Penalties may be applicable for incorrect
disposal of this waste, in accordance with
national legislation.
For business users in the European Union
If you wish to discard electrical and electronic
equipment, please contact your dealer or
supplier for further information.
Other information
Information on Disposal in other Countries
Notice for product disposal, transfer, or
return
L This product can store your private/
confidential information. To protect your
privacy/confidentiality, we recommend that
you erase information such as phonebook
or caller list entries from the memory before
you dispose of, transfer, or return the
product.
Information for Users on Collection and
Disposal of Old Equipment and used
Batteries
1
These symbols (1, 2, 3) on the products,
packaging, and/or accompanying documents
mean that used electrical and electronic
products and batteries should not be mixed
with general household waste.
For proper treatment, recovery and recycling
of old products and used b atteries, please take
them to applicable collection points, in
accordance with your national legislation and
the Directives 2002/96/EC and 2006/66/EC.
By disposing of these products and batteries
correctly, you will help to save valuable
resources and prevent any potential negative
effects on human health and the environment
which could otherwi se arise from inappropriate
waste handling.
2
3
outside the European Union
These symbols (1, 2, 3) are only valid in the
European Union. If you wish to discard these
items, please contact your local authorities or
dealer and ask for the correct method of
disposal.
Note for the battery symbol
This symbol (2) might be used in combination
with a chemical symbol (3). In this case it
complies with the requirement set by the
Directive for the chemical involved.
Specifications
■ Standard:
DECT (Digital Enhanced
Cordless Telecommunications),
GAP (Generic Access Profile)
■ Frequency range:
1.88 GHz to 1.90 GHz
■ RF transmission power:
Approx. 10 mW (average power per
channel)
■ Power source:
220–240 V AC, 50/60 Hz
■ Power consumption:
Base unit
Standby: Approx. 0.45 W
Maximum: Approx. 3.8 W
Base unit
Standby: Approx. 0.5 W
Maximum: Approx. 3.8 W
Charger:
Standby: Approx. 0.2 W
Maximum: Approx. 3.0 W
Important Information
*1
:
*2
:
Helpline Tel. No.: U.K. 0844 844 3898 R.O.I. 01289 8333
9
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Important Information
■ Operating conditions:
0 °C – 40 °C, 20 % – 80 % relative air
humidity (dry)
*1 KX-TG2511/KX-TG2512/KX-TG2513
*2 KX-TG2521/KX-TG2522/KX-TG2523/
KX-TG2524
Note:
L Design and specifications are subject to
change without notice.
L The illustrations in these instructions may
vary slightly from the actual product.
10
Helpline Tel. No.: U.K. 0844 844 3898 R.O.I. 01289 8333
Page 11
TG251x_2xE(e).book Page 11 Monday, January 25, 2010 3:09 PM
Getting Started
Setting up
Connections
L Use only the supplied Panasonic AC
adaptor PQLV219E.
■ Base unit
Press plug firmly.
Hook
Use only the supplied
telephone line cord.
(DSL/ADSL filter*)
To telephone line
Correct Wrong
*DSL/ADSL filter (not supplied) is
required if you have DSL/ADSL service.
■ Charger
“Click”
(220-240 V AC,
50/60 Hz)
Battery installation
L USE ONLY Ni-MH batteries AAA
(R03) size.
L Do NOT use Alkaline/Manganese/Ni-
Cd batteries.
L Confirm correct polarities (S, T).
Rechargeable Ni-MH ONLY
L When the language selection is
displayed, see page 14.
Battery charge
Charge for about 7 hours.
L When the batteries are fully charged,
“Fully charged” is displayed.
Confirm “Charging”
is displayed.
Hooks
(220-240 V AC,
50/60 Hz)
Helpline Tel. No.: U.K. 0844 844 3898 R.O.I. 01289 8333
11
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Getting Started
Battery level
Note when setting up
Note for connections
L The AC adaptor must remain
connected at all times. (It is normal for
the adaptor to feel warm during use.)
L The AC adaptor should be connected
to a vertically oriented or floormounted AC outlet. Do not connect
the AC adaptor to a ceiling-mounted
AC outlet, as the weight of the adaptor
may cause it to become disconnected.
During a power failure
The unit will not work during a power
failure. We recommend connecting a
corded-type telephone (without AC
adaptor) to the same telephone line or to
the same telephone line jack using a Tadaptor. Your Panasonic sales shop can
offer you more information about
connection possibilities.
Note for battery installation
L Use the supplied rechargeable
batteries. For replacement, we
recommend using the Panasonic
rechargeable batteries noted on page
4, 8.
L Wipe the battery ends (S, T) with a
dry cloth.
L Avoid touching the battery ends
(S, T) or the unit contacts.
Note for battery charge
L It is normal for the handset to feel
warm during charging.
L Clean the charge contacts of the
handset, base unit, and charger with a
soft and dry cloth once a month. Clean
more often if the unit is exposed to
grease, dust, or high humidity.
Icon Battery level
5 High
6 Medium
7 Low
074 Needs charging.
Panasonic Ni-MH battery
performance (supplied batteries)
Operation Operating time
In continuous
use
Not in use
(standby)
Note:
L It is normal for batteries not to reach
full capacity at the initial charge.
Maximum battery performance is
reached after a few complete cycles of
charge/discharge (use).
L Actual battery performance depends
on usage and ambient environment.
L Even after the handset is fully
charged, the handset can be left on
the base unit or charger without any ill
effect on the batteries.
L The battery level may not be
displayed correctly after you replace
the batteries. In this case, place the
handset on the base unit or charger
and let it charge for at least 7 hours.
18 hours max.
170 hours max.
12
Helpline Tel. No.: U.K. 0844 844 3898 R.O.I. 01289 8333
Page 13
TG251x_2xE(e).book Page 13 Monday, January 25, 2010 3:09 PM
A Navigator key
Controls
Handset
– {^}, {V}, {<}, or {>}: Scroll through
various lists and items.
– ? (Volume: {^} or {V}): Adjust the
receiver or speaker volume while
talking.
– {<} (y: Caller list): View the caller list.
F
– {>} (R: Redial): View the redial list.
Base unit
G
Getting Started
A
B
C
D
E
A
A Speaker
B {k/C} (Phonebook/Clear)
C {C} (Talk)
D {s} (Speakerphone)
E Dial keypad
F Receiver
G Display
H {j/OK} (Menu/OK)
I {T/P} (Mute/Pause)
J {ic} (Off/Power)
K {ECO/R}
ECO: Eco mode shortcut key
R: Recall/Flash
L Microphone
M Charge contacts
H
I
J
K
L
M
L Model shown is KX-TG2511.
A {x} (Locator)
B Charge contacts
AB
Display
Handset display items
Item Meaning
w Within range of a
base unit
L When flashing
slowly:
Handset is
searching for base
unit. (page 37)
Helpline Tel. No.: U.K. 0844 844 3898 R.O.I. 01289 8333
13
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Getting Started
Item Meaning
L Paging, intercom
k Handset is on an
ECO The base unit
u Answering system is
5 Battery level
[P] Privacy mode is on.
0 New voice mail
[IN USE] Someone is using the
*1 KX-TG2521/KX-TG2522/
KX-TG2523/KX-TG2524
*2 Voice mail subscribers only
*3 KX-TG2512/KX-TG2513/
KX-TG2522/KX-TG2523/KX-TG2524
mode.
outside call.
L When flashing
slowly:
The call is put on
hold.
L When flashing
rapidly:
An incoming call is
now being
received.
transmission power is
set to “Low”. (page
15)
*1
(page 25)
on.
(page 21)
message received.
(page 31)
*3
line.
Turning the power on/off
Power off
Press {ic} for about 2 seconds.
Initial settings
Symbol meaning:
Example: {V}/{^}: “Off”
Press {V} or {^} to select the words
in quotations.
Display language
Important:
L When the language selection is
displayed after installing the
batteries for the first time, perform
step 5.
{j/OK}
1
2 {V}/{^}: “Handset Setup” i
{j/OK}
3 {V}/{^}: “Display Setup” i
*2
{j/OK}
4 {V}/{^}: “Select Language” i
{j/OK}
5 {V}/{^}: Select your desired
language. i {j/OK} i {ic}
Note:
L If you select a language you cannot
read: {ic} i {j/OK} i {^}
3 times i {j/OK} i {V} 2 times
i {j/OK} 2 times i
{V}/{^}: Select your desired
language. i {j/OK} i {ic}
Power on
Press {ic} for about 1 second.
14
Helpline Tel. No.: U.K. 0844 844 3898 R.O.I. 01289 8333
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TG251x_2xE(e).book Page 15 Monday, January 25, 2010 3:09 PM
Date and time
1
{j/OK}
2 {V}/{^}: “Handset Setup” i
{j/OK}
3 {V}/{^}: “Set Date & Time” i
{j/OK}
4 Enter the current date, month, and
year.
Example: 15 July, 2010
{1}{5} {0}{7} {1}{0}
5 Enter the current hour and minute.
Example: 9:30
{0}{9} {3}{0}
L You can select 24-hour or 12-hour
clock format (“AM” or “PM”) by
pressing {*}.
– When the one touch eco mode is off:
“Normal” is temporarily displayed
and “ECO” goes off from the handset
display.
Note:
L When there is another cordless phone
nearby and it is in use, the base unit
transmission power may not be
reduced.
L Activating one touch eco mode
reduces the range of the base unit in
standby mode.
L If you set the repeater mode to “On”
(page 22), one touch eco mode is
cancelled.
6 {j/OK} i {ic}
Note:
L To correct a digit, press {<} or {>} to
move the cursor to the digit, then
make the correction.
L The date and time may be incorrect
after a power failure. In this case, set
the date and time again.
Getting Started
One touch eco mode
The {ECO/R} button on the handset
enables you to activate the eco function
with one touch.
By activating eco mode, your unit can
reduce the base unit transmission power
by up to 90% in standby mode.
You can turn on/off one touch eco mode
by just pressing {ECO/R}. The default
setting is “Normal”.
– When the one touch eco mode is on:
“Low” is temporarily displayed and
“ECO” is shown on the handset
display.
Helpline Tel. No.: U.K. 0844 844 3898 R.O.I. 01289 8333
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Making/Answering Calls
3 {V}/{^}: “Yes” i {j/OK} i
Making calls
1 Lift the handset and dial the phone
number.
L To correct a digit, press {k/C}.
2 {C}
3 When you finish talking, press
{ic} or place the handset on the
base unit or charger.
Using the speakerphone
1 Dial the phone number and press
{s}.
L Speak alternately with the other
party.
2 When you finish talking, press
{ic}.
Note:
L For best performance, use the
speakerphone in a quiet environment.
L To switch back to the receiver, press
{C}.
Adjusting the receiver or speaker
volume
Press {^} or {V} repeatedly while
talking.
Making a call using the redial list
The last 10 phone numbers dialled are
stored in the redial list (each 24 digits
max.).
1 {>} (R)
2 {V}/{^}: Select the desired phone
number.
3 {C}
Erasing a number in the redial list
1 {>} (R)
2 {V}/{^}: Select the desired phone
number. i {j/OK} 2 times
{ic}
Pause (for PBX/long distance service
users)
A pause is sometimes required when
making calls using a PBX or long
distance service. When storing a calling
card access number and/or PIN in the
phonebook, a pause is also needed
(page 18).
Example: If you need to dial the line
access number “0” when making outside
calls with a PBX:
1 {0} i {T/P}
2 Dial the phone number. i {C}
Note:
L A 3 second pause is inserted each
time {T/P} is pressed. Repeat as
needed to create longer pauses.
Answering calls
1 Lift the handset and press {C} or
{s} when the unit rings.
L You can also answer the call by
pressing any dial key from {0} to
{9}, {*}, or {#}. (Any key
answer feature)
2 When you finish talking, press
{ic} or place the handset on the
base unit or charger.
Auto talk
You can answer calls simply by lifting the
handset off the base unit or charger. You
do not need to press {C}. To turn this
feature on, see page 21.
Adjusting the handset ringer volume
Press {^} or {V} repeatedly to select the
desired volume while the handset is
ringing for an incoming call.
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Note:
L You can also program the handset
ringer volume beforehand (page 21).
Note:
L To change the recall/flash time, see
page 21.
For call waiting or Call Waiting
Useful features during a call
Hold
This feature allows you to put an outside
call on hold.
1 Press {j/OK}, during an outside call.
2 {V}/{^}: “Hold” i {j/OK}
3 To release hold, press {C}.
L Another handset user can take
the call by pressing {C}.
(KX-TG2512/KX-TG2513/
KX-TG2522/KX-TG2523/
KX-TG2524)
Note:
L If a call is kept on hold for more than 9
minutes, the call rings at your handset
again. After 1 additional minute on
hold, the call is disconnected.
L If another phone is connected to the
same line (page 12), you can also take
the call by lifting its handset.
Caller ID service users
To use call waiting, you must first
subscribe to call waiting from your
service provider/telephone company.
This feature allows you to receive calls
while you are already talking on the
phone. If you receive a call while on the
phone, you will hear a call waiting tone.
If you subscribe to both Caller ID and
Call Waiting with Caller ID services,
the 2nd caller’s information is displayed
after you hear the call waiting tone on the
handset.
1 Press {ECO/R} to answer the 2nd
call.
2 To switch between calls, press
{ECO/R}.
Note:
L Please contact your service
provider/telephone company for
details and availability of this service
in your area.
Call share
Making/Answering Calls
Mute
While mute is turned on, you can hear
the other party, but the other party
cannot hear you.
1 Press {T/P} during conversation.
2 To return to the conversation, press
{T/P} again.
Recall/flash
{ECO/R} allows you to use the special
features of your host PBX such as
transferring an extension call, or
accessing optional telephone services.
Helpline Tel. No.: U.K. 0844 844 3898 R.O.I. 01289 8333
Available for:
KX-TG2512/KX-TG2513/
KX-TG2522/KX-TG2523/KX-TG2524
You can join an existing outside call.
To join the conversation, press {C}
when the other handset is on an outside
call.
Note:
L To prevent other users from joining
your conversations with outside
callers, turn the privacy mode on
(page 21).
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Phonebook
2 Press the dial key ({0} to { 9}) which
Handset phonebook
The phonebook allows you to make calls
without having to dial manually. You can
add 50 names and phone numbers.
Adding entries
{k/C} i {j/OK}
1
2 {V}/{^}: “New Entry” i
{j/OK}
3 Enter the party’s name (16
characters max.). i {j/OK}
L You can change the character
entry mode by pressing {T/P}
(page 33).
4 Enter the party’s phone number (24
digits max.). i {j/OK}
5 {V}/{^}: “Save” i {j/OK}
L To add other entries, repeat from
step 3.
6 {ic}
Finding and calling a
phonebook entry
contains the character you are
searching for (page 33).
L Press the same dial key
repeatedly to display the first
entry corresponding to each
character located on that dial key.
L If there is no entry corresponding
to the character you selected, the
next entry is displayed.
3 {V}/{^}: Scroll through the
phonebook if necessary.
4 {C}
Editing entries
Find the desired entry (page 18).
1
i {j/OK}
2 {V}/{^}: “Edit” i {j/OK}
3 Edit the name if necessary (16
characters max.; page 33). i
{j/OK}
4 Edit the phone number if necessary
(24 digits max.). i {j/OK}
5 {V}/{^}: “Save” i {j/OK}
6 {ic}
Scrolling through all entries
1 {k/C}
2 {V}/{^}: Select the desired entry.
L You can scroll through the
phonebook entry by pressing and
holding {V} or {^}.
3 {C}
Searching by first character
1 {k/C}
L Change the character entry mode
if necessary:
{T/P} i {V}/{^}: Select the
character entry mode. i
{j/OK}
18
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Erasing entries
Find the desired entry (page 18).
1
i {j/OK}
2 {V}/{^}: “Erase” i {j/OK}
3 {V}/{^}: “Yes” i {j/OK} i
{ic}
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Copying phonebook entries
Available for:
KX-TG2522/KX-TG2523/KX-TG2524
You can copy phonebook entries
between 2 handsets.
Copying an entry
1 Find the desired entry (page 18).
i {j/OK}
2 {V}/{^}: “Copy” i {j/OK}
3 Enter the handset number you wish
to send the phonebook entry to.
L When an entry has been copied,
“Completed” is displayed.
L To continue copying another
entry: {V}/{^}: “Yes” i
{j/OK} i Find the desired
entry. i {j/OK}
4 {ic}
Phonebook
Copying all entries
1 {k/C} i {j/OK}
2 {V}/{^}: “Copy All” i {j/OK}
3 Enter the handset number you wish
to send the phonebook entry to.
L When all entries have been
copied, “Completed” is
displayed.
4 {ic}
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Programming
Programmable settings
You can customise the unit by programming the following features using the handset.
Programming by scrolling through the display menus
{j/OK}
1
2 Press {V} or {^} to select the desired main menu. i {j/OK}
3 Press {V} or {^} to select the desired item in sub-menu 1. i {j/OK}
L In some cases, you may need to select from sub-menu 2. i {j/OK}
4 Press {V} or {^} to select the desired setting. i {j/OK}
L This step may vary depending on the feature being programmed.
L To exit the operation, press {ic}.
Note:
L In the following table, < > indicates the default settings.
Main menu Sub-menu 1 Sub-menu 2 Page
Caller List ––23
Answer System
(KX-TG2521/
KX-TG2522/
KX-TG2523/
KX-TG2524)
Intercom
Ph.Book Setup
(Ph.Book:phonebook)
20
*2
Helpline Tel. No.: U.K. 0844 844 3898 R.O.I. 01289 8333
Play New Msg.
(Msg:message)
Play All Msg. –26
Erase All Msg.
Greeting Start REC
Settings Remote Code
Answer On
Answer Off
––32
New Entry –18
Copy All
(KX-TG2521/
KX-TG2522/
KX-TG2523/
KX-TG2524)
*1
Play Greeting 26
Default
Number of Rings
<4 Rings>
Recording Time
<3 Minutes>
Call Screening
<On>
*1
*1
*2
–26
–27
*1
*1
*1
–25
–25
–19
26
26
28
*1
29
*1
30
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Programming
Main menu Sub-menu 1 Sub-menu 2 Page
Handset Setup Set Date & Time
Ringer Setup Ringer Volume
Display Setup Select Language
Register H.set
(H.set:handset)
Keytones
*6
<On>
Auto Talk
<Off>
*1
Base Unit Setup
Recall/Flash
<100 msec.>
Privacy Mode
<Off>
Base Unit PIN –41
Repeater Mode
<Off>
*1 If you program these settings using one of the handsets, you do not need to
program the same item using another handset. (KX-TG2512/KX-TG2513/
KX-TG2522/KX-TG2523/KX-TG2524)
*2 Single handset models: Although the handset displays these items, these features
are not available for this model.
*3 When the ringer volume is turned off, “Ring Off” is displayed and the handset
does not ring for outside calls.
However even when the ringer volume is set to off, the handset still rings for
intercom calls (page 32) and paging (page 32).
*4 If you select one of the melody ringer tones, the ringer tone continues to play for
several seconds even if the caller has already hung up. You may either hear a dial
tone or no one on the line when you answer the call.
*5 The preset melodies in this product are used with permission of © 2007
Copyrights Vision Inc.
*6 Turn this feature off if you prefer not to hear key tones while you are dialling or
pressing any keys, including confirmation tones and error tones.
*7 If you subscribe to a Caller ID service and want to view the caller’s information
after lifting up the handset to answer a call, turn off this feature.
*8 The recall/flash time depends on your telephone exchange or host PBX. Contact
your PBX supplier if necessary.
*9 To prevent other users from joining your conversations with outside callers, turn
this feature on.
*1
–15
*3
–
<Maximum>
Ringtone
*4, *5
–
<Ringtone 1>
14
<English>
Contrast
–
<Level 3>
–40
––
*7
*8
*9
–16
–17
––
–22
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Programming
Special programming
Increasing the range of the
base unit
You can increase the signal range of the
base unit by using a DECT repeater.
Please use only the Panasonic DECT
repeater noted on page 4. Contact your
Panasonic dealer for details.
Important:
L Before registering the repeater to this
base unit, you must turn the repeater
mode on.
L Do not use more than one repeater at
a time.
Setting the repeater mode
1 {j/OK}
2 {V}/{^}: “Base Unit Setup” i
{j/OK}
3 {V}/{^}: “Repeater Mode” i
{j/OK}
4 {V}/{^}: Select the desired setting.
i {j/OK} i {i c}
Note:
L After turning the repeater mode on or
off, w flashes on the handset
momentarily. This is normal and the
handset can be used once w stops
flashing.
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Phonebook name display
Using Caller ID service
Important:
L This unit is Caller ID compatible. To
use Caller ID features, you must
subscribe to a Caller ID service.
Contact your service provider/
telephone company for details.
When caller information is received and
it matches a phone number stored in the
phonebook, the stored name in the
phonebook is displayed and logged in
the caller list.
Caller list
Caller ID features
When an outside call is being received,
the caller’s phone number is displayed.
Caller information for the last 50 callers
is logged in the caller list from the most
recent call to the oldest.
L If the unit cannot receive caller
information, the following is displayed:
– “Out of Area”: The caller dials
from an area which does not
provide a Caller ID service.
– “Private Caller”: The caller
requests not to send caller
information.
L If the unit is connected to a PBX
system, caller information may not be
properly received. Contact your PBX
supplier.
Missed calls
If a call is not answered, the unit treats it
as a missed call and “Missed Call” is
displayed. This lets you know if you
should view the caller list to see who
called while you were away.
Note:
L Even when there are unviewed
missed calls, “Missed Call”
disappears from the standby display if
the following operation is performed
by one of the registered handsets:
– Being replaced on the base unit or
charger.
– Pressing {ic}.
Important:
L Only 1 person can access the caller
list at a time. (KX-TG2512/
KX-TG2513/KX-TG2522/
KX-TG2523/KX-TG2524)
L Make sure the unit’s date and time
setting is correct (page 15).
Viewing the caller list and
calling back
1
{<} (y)
2 Press {V} to search from the most
recent call, or press {^} to search
from the oldest call.
3 To call back, press {C}.
To exit, press {ic}.
Note:
L If the entry has already been viewed
or answered:
– “Q” is displayed.
(KX-TG2511/KX-TG2521)
– “Q” is displayed, even if it was
viewed or answered using another
handset. (KX-TG2512/
KX-TG2513/KX-TG2522/
KX-TG2523/KX-TG2524)
Editing a caller’s phone
number before calling back
{<} (y)
1
Caller ID Service
Helpline Tel. No.: U.K. 0844 844 3898 R.O.I. 01289 8333
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Caller ID Service
2 {V}/{^}: Select the desired entry.
i {j/OK}
3 {V}/{^}: “Edit and Call” i
{j/OK}
4 Edit the number.
L Press dial key ({0} to {9}) to add,
{k/C} to delete.
5 {C}
Erasing caller information
{<} (y)
1
2 {V}/{^}: Select the desired entry.
i {j/OK}
3 {V}/{^}: “Erase” or “Erase All”
i {j/OK}
4 {V}/{^}: “Yes” i {j/OK} i
{ic}
Storing caller information to
the phonebook
{<} (y)
1
2 {V}/{^}: Select the desired entry.
i {j/OK}
3 {V}/{^}: “Add Phonebook” i
{j/OK}
4 To store the name, continue from
step 3, “Adding entries”, page 18.
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– If you recorded your own greeting
Answering system
Available for:
KX-TG2521/KX-TG2522/
KX-TG2523/KX-TG2524
The answering system can answer and
record calls for you when you are
unavailable to answer the phone.
You can also set the unit to play a
greeting message but not to record
caller messages by selecting
“Greeting Only” as the recording
time setting (page 30).
Important:
L Only 1 person can access the
answering system (listen to
messages, record a greeting
message, etc.) at a time.
(KX-TG2522/KX-TG2523/
KX-TG2524)
L When callers leave messages, the
unit records the day and time of each
message. Make sure the date and
time have been set correctly (page
15).
Memory capacity (including
your greeting message)
The total recording capacity is about 20
minutes. A maximum of 64 messages
can be recorded.
Note:
L If message memory becomes full,
“Messages Full” is shown on the
handset display.
L When the message memory becomes
full:
– If you use the pre-recorded greeting
message, the unit automatically
switches to another pre-recorded
greeting message asking callers to
call again later.
message, the same message is still
announced to callers even though
their messages are not recorded.
Turning the answering system on/off
The answering system is preset to on.
1 {j/OK}
2 {V}/{^}: “Answer System” i
{j/OK}
3 {V}/{^}: Select “Answer On” or
“Answer Off”. i {j/OK} i
{ic}
Note:
L When the answering system is turned
on, u is displayed.
Call screening
While a caller is leaving a message, you
can listen to the call through the
handset’s speaker. To adjust the
speaker volume, press {^} or {V}
repeatedly. You can answer the call by
pressing {C} on the handset. Call
screening can be set for each handset.
The default setting is “On”.
1 {j/OK}
2 {V}/{^}: “Answer System” i
{j/OK}
3 {V}/{^}: “Settings” i {j/OK}
4 {V}/{^}: “Call Screening” i
{j/OK}
5 {V}/{^}: Select the desired setting.
i {j/OK} i {ic}
Answering System
Helpline Tel. No.: U.K. 0844 844 3898 R.O.I. 01289 8333
25
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Answering System
Resetting to a pre-recorded greeting
Greeting message
When the unit answers a call, a greeting
message is played to callers.
You can use either:
– your own greeting message
– pre-recorded greeting message
Recording your greeting
message
You can record your own greeting
message.
1 {j/OK}
2 {V}/{^}: “Answer System” i
{j/OK}
3 {V}/{^}: “Greeting” i {j/OK}
4 {V}/{^}: “Start REC” i
{j/OK}
5 {V}/{^}: “Yes” i {j/OK}
6 After a beep sounds, hold the
handset about 20 cm away and
speak clearly into the microphone (2
minutes and 30 seconds max.).
message
If you want to use a pre-recorded
greeting message once you record your
own greeting message, you need to
erase your own greeting message.
1 {j/OK}
2 {V}/{^}: “Answer System” i
{j/OK}
3 {V}/{^}: “Greeting” i {j/OK}
4 {V}/{^}: “Default” i {j/OK}
2 times
5 {ic}
Playing back the greeting
message
{j/OK}
1
2 {V}/{^}: “Answer System” i
{j/OK}
3 {V}/{^}: “Greeting” i {j/OK}
4 {V}/{^}: “Play Greeting” i
{j/OK}
5 {ic}
7 Press {j/OK} to stop recording.
8 {ic}
Listening to messages
Using a pre-recorded greeting
message
The unit provides 2 pre-recorded
greeting messages:
– If you erase or do not record your own
greeting message, the unit plays a
pre-recorded greeting asking callers
to leave a message.
– If the message recording time (page
30) is set to “Greeting Only”,
callers’ messages are not recorded
and the unit plays a different prerecorded greeting message asking
callers to call again.
When new messages have been
recorded, “Messages” is displayed on
the handset with the total number of new
messages.
1 {j/OK}
2 {V}/{^}: “Answer System” i
{j/OK}
3 {V}/{^}: Select “Play New Msg.”
or “Play All Msg.”. i {j/OK}
4 When finished, press {ic}.
Note:
L To switch to the receiver, press {C}.
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L If “Messages Full” is shown on the
display, “Messages” and the total
number of new messages are not
displayed.
*1 If pressed within the first 5 seconds of
a message, the previous message is
played.
*2 To resume playback:
{V}/{^}: “Play” i {j/OK}
Operating the answering
system
{j/OK} i {V}/{^}: “Answer
System” i {j/OK}
Key Operation
{^} or {V} Adjust the receiver
or speaker volume
(during playback)
{1} or {<} Repeat message
(during playback)
{2} or {>} Skip message
(during playback)
{3} Enter the
“Settings” menu
{4} Play new messages
{5} Play all messages
{6} Play greeting
message
{7}{6} Record greeting
message
{8} Turn answering
system on
{j/OK} Pause message
{9} Stop recording
Stop playback
{0} Turn answering
system off
{*}{4} Erase currently
playing message
{*}{5} Erase all messages
{*}{6} Reset to a pre-
recorded greeting
message
*2
Calling back (Caller ID
subscribers only)
If caller information is received for the
call, you can call the caller back while
listening to a message.
1 Press {j/OK} during playback.
2 {V}/{^}: “Call Back” i
{j/OK}
*1
Editing the number before calling
back
1 Press {j/OK} during playback.
2 {V}/{^}: “Edit and Call” i
{j/OK}
3 Edit the number. i {C}
Erasing all messages
{j/OK}
1
2 {V}/{^}: “Answer System” i
{j/OK}
3 {V}/{^}: “Erase All Msg.” i
{j/OK}
4 {V}/{^}: “Yes” i {j/OK} i
{ic}
Remote operation
Using a touch-tone phone, you can call
your phone number from outside and
access the unit to listen to messages or
change answering system settings. The
unit’s voice guidance prompts you to
press certain dial keys to perform
different operations.
Answering System
Helpline Tel. No.: U.K. 0844 844 3898 R.O.I. 01289 8333
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Answering System
Remote access code
A 3-digit remote access code must be
entered when operating the answering
system remotely. This code prevents
unauthorised parties from listening to
your messages remotely.
Important:
L In order to operate the answering
system remotely, you must first set a
remote access code.
1 {j/OK}
2 {V}/{^}: “Answer System” i
{j/OK}
3 {V}/{^}: “Settings” i {j/OK}
4 {V}/{^}: “Remote Code” i
{j/OK}
5 To turn on remote operation, enter
the desired 3-digit remote access
code.
6 {j/OK} i {ic}
Deactivating remote operation
Press {*} in step 5 on “Remote access
code”, page 28.
L The entered remote access code is
deleted.
Using the answering system
remotely
Dial your phone number from a
1
touch-tone phone.
2 After the greeting message starts,
enter your remote access code.
L The unit announces the number of
new messages.
Note:
L You can also leave a message just as
any outside caller can. After the
greeting message starts, press {*} to
skip the greeting message and record
your message after the beep.
Voice guidance
During remote operation, the unit’s voice
guidance starts and prompts you to
press {1} to perform a specific
operation, or press {2} to listen to more
available operations.
Note:
L If you do not press any dial keys within
10 seconds after a voice guidance
prompt, the unit disconnects your call.
Remote commands
You can press dial keys to access
certain answering system functions
without waiting for the voice guidance to
prompt you.
Key Operation
{1} Repeat message
{2} Skip message
{4} Play new messages
{5} Play all messages
{6} Play greeting message
{7} Record greeting message
{9} Stop recording
{0} Turn answering system off
{*}{4} Erase currently playing
3 Follow the voice guidance prompts
as necessary or control the unit
using remote commands (page 28).
{*}{5} Erase all messages
{*}{6} Reset to a pre-recorded
4 When finished, hang up.
(during playback)
(during playback)
Stop playback
message
greeting message (during
greeting message
playback)
*1
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Key Operation
{*}{#} End remote operation
(or hang up)
*1 If pressed within the first 5 seconds of
a message, the previous message is
played.
Turning on the answering
system remotely
If the answering system is off, you can
turn it on remotely.
1 Dial your phone number from a
touch-tone phone.
2 Let the phone ring 20 times.
L A long beep is heard.
3 Enter your remote access code
within 10 seconds after the long
beep.
L The greeting message is played
back.
L You can either hang up, or enter
your remote access code again
and begin remote operation (page
27).
Answering system settings
Number of rings before the
unit answers a call
You can change the number of times the
phone rings “Number of Rings”
before the unit answers a call. You can
select 2 to 7 rings, or “Auto”.
The default setting is “4 Rings”.
“Auto”: The unit’s answering system
answers at the end of the 2nd ring when
new messages have been recorded, or
at the end of the 5th ring when there are
no new messages. If you call your phone
Helpline Tel. No.: U.K. 0844 844 3898 R.O.I. 01289 8333
from outside to listen to new messages
(page 28), you know that there are no
new messages when the phone rings for
the 3rd time. You can then hang up
without being charged for the call.
1 {j/OK}
2 {V}/{^}: “Answer System” i
{j/OK}
3 {V}/{^}: “Settings” i {j/OK}
4 {V}/{^}: “Number of Rings” i
{j/OK}
5 {V}/{^}: Select the desired setting.
i {j/OK} i {ic}
For voice mail service subscribers
To receive voice mail and use answering
system properly, please note the
following:
L To use the voice mail service (page
31) provided by your service provider/
telephone company rather than the
unit’s answering system, turn off the
answering system (page 25).
L To use this unit’s answering system
rather than the voice mail service
provided by your service provider/
telephone company, please contact
your service provider/telephone
company to deactivate your voice mail
service.
If your service provider/telephone
company cannot do this:
– Set this unit’s “Number of
Rings” setting so that this unit’s
answering system answers calls
before the voice mail service of your
service provider/telephone
company does. It is necessary to
check the number of rings required
to activate the voice mail service
provided by your service
provider/telephone company before
changing this setting.
Answering System
29
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Answering System
– Change the number of rings of the
voice mail service so that the
answering system can answer the
call first. To do so, contact your
service provider/telephone
company.
Caller’s recording time
You can change the maximum message
recording time allowed for each caller.
You can also select “Greeting Only”
which sets the unit to announce a
greeting message to callers but not
record messages. The default setting is
“3 Minutes”.
1 {j/OK}
2 {V}/{^}: “Answer System” i
{j/OK}
3 {V}/{^}: “Settings” i {j/OK}
4 {V}/{^}: “Recording Time” i
{j/OK}
5 {V}/{^}: Select the desired setting.
i {j/OK} i {ic}
Note:
L When you select “Greeting Only”:
– If you do not record your own
message, the unit will play the prerecorded greeting-only message
asking callers to call again later.
– If you use your own message,
record the greeting-only message
asking callers to call again later
(page 26).
30
Helpline Tel. No.: U.K. 0844 844 3898 R.O.I. 01289 8333
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TG251x_2xE(e).book Page 31 Monday, January 25, 2010 3:09 PM
Voice mail service
Voice mail is an automatic answering
service offered by your service provider/
telephone company. After you subscribe
to this service, your service provider/
telephone company’s voice mail system
answers calls for you when you are
unavailable to answer the phone or
when your line is busy. Messages are
recorded by your service provider/
telephone company, not your telephone.
When you have new messages, 0 is
displayed on the handset if message
indication service is available. Please
contact your service provider/telephone
company for details of this service.
Important:
L If 0 still remains on the display even
after you have listened to new
messages, turn it off by pressing and
holding {#} for 2 seconds.
L To use the voice mail service provided
by your service provider/telephone
company rather than the unit’s
answering system, turn off the
answering system (page 25). For
details, see page 29.
(KX-TG2521/KX-TG2522/
KX-TG2523/KX-TG2524)
Voice Mail Service
Helpline Tel. No.: U.K. 0844 844 3898 R.O.I. 01289 8333
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Intercom/Locator
Intercom
Available for:
KX-TG2512/KX-TG2513/
KX-TG2522/KX-TG2523/KX-TG2524
Intercom calls can be made between
handsets.
Note:
L If you receive an outside call while
talking on the intercom, you hear 2
tones. To answer the call, press
{ic}, then press {C}.
L When paging the handset, the paged
handset beeps for 1 minute.
Making an intercom call
{j/OK}
1
2 {V}/{^}: “Intercom” i {j/OK}
3 To page a specific handset, enter the
handset number.
L To stop paging, press {ic}.
4 When you finish talking, press
{ic}.
Answering an intercom call
1
Press {C} to answer the page.
2 When you finish talking, press
{ic}.
Handset locator
You can locate a misplaced handset by
pressing {x} on the base unit.
L All registered handsets beep for 1
minute.
To stop paging, press it again or {ic}
on the handset.
Transferring calls,
conference calls
Available for:
KX-TG2512/KX-TG2513/
KX-TG2522/KX-TG2523/KX-TG2524
Outside calls can be transferred or a
conference call with an outside party can
be made between 2 handsets.
1 During an outside call, press
{j/OK}.
2 {V}/{^}: “Intercom” i {j/OK}
L k flashes to indicate the outside
call is on hold.
3 Enter the desired handset number
you want to transfer to.
4 Wait for the paged party to answer.
L If the paged party does not
answer, press {C} to return to
the outside call.
5 To complete the transfer:
Press {ic}.
L The outside call is being routed to
the destination unit.
To establish a conference call:
Press {3}.
L To leave the conference, press
{ic}. The other 2 parties can
continue the conversation.
L To put the outside call on hold,
press {j/OK}. i
{V}/{^}: “Hold” i {j/OK}
To resume the conference, press
{3}.
Answering a transferred call
Press {C} to answer the page.
32
Helpline Tel. No.: U.K. 0844 844 3898 R.O.I. 01289 8333
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Useful Information
Character entry
The dial keys are used to enter characters and numbers. Each dial key has multiple
characters assigned to it. The characters that can be entered depend on the
character entry mode (page 33).
–Press {<} or {>} to move the cursor left or right.
– Press dial keys to enter characters and numbers.
–Press {k/C} to erase the character or number highlighted by the cursor. Press
and hold {k/C} to erase all characters or numbers.
–Press {*} (A→a) to switch between uppercase and lowercase.
– To enter another character located on the same dial key, press {>} to move the
cursor to the next space, then press the appropriate dial key.
Character entry modes
The available character entry modes are Alphabet (ABC), Numeric (0-9), Greek
(F), Extended 1 (G), Extended 2 (H), and Cyrillic (I). When in these entry
modes except Numeric, you can select which character is entered by pressing a dial
key repeatedly.
When the unit displays the character entry screen:
{T/P} i {V}/{^}: Select a character entry mode. i {j/OK}
Note:
L in the following tables represents a single space.
Alphabet character table (ABC)
Numeric entry table (0-9)
Greek character table (M)
Helpline Tel. No.: U.K. 0844 844 3898 R.O.I. 01289 8333
33
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Useful Information
Extended 1 character table (N)
L The following are used for both uppercase and lowercase:
Extended 2 character table (O)
L The following are used for both uppercase and lowercase:
Cyrillic character table (P)
34
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Useful Information
Error messages
If the unit detects a problem, one of the following messages is shown on the display.
Display message Cause/solution
*1
Error
*2
Failed
Incomplete
Memory Full L The phonebook memory is full. Erase unnecessary
Messages Full
No link to base.
Reconnect AC
adaptor.
*1 KX-TG2521/KX-TG2522/KX-TG2523/KX-TG2524
*2 KX-TG2522/KX-TG2523/KX-TG2524
*2
L Recording was too short. Try again.
L Phonebook copy failed (page 19). Confirm the other
handset (the receiver) is in standby mode and try
again.
L The receiver’s phonebook memory is full. Erase the
unnecessary phonebook entries from the other
handset (the receiver) and try again.
*1
entries (page 18).
L Message memory is full. Erase unnecessary
messages (page 27).
L The handset has lost communication with the base
unit. Move closer to the base unit and try again.
L Unplug the base unit’s AC adaptor to reset the unit.
Reconnect the adaptor and try again.
L The handset’s registration may have been cancelled.
Re-register the handset (page 40).
*1
Troubleshooting
If you still have difficulties after following the instructions in this section, disconnect
the base unit’s AC adaptor and turn off the handset, then reconnect the base unit’s
AC adaptor and turn on the handset.
General use
Problem Cause/solution
The handset does not
automatically turn on even after
installing charged batteries.
Helpline Tel. No.: U.K. 0844 844 3898 R.O.I. 01289 8333
L Place the handset on the base unit or charger
to turn on the handset.
35
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Useful Information
Problem Cause/solution
The unit does not work. L Make sure the batteries are installed correctly
(page 11).
L Fully charge the batteries (page 11).
L Check the connections (page 11).
L Unplug the base unit’s AC adaptor to reset the
unit and turn off the handset. Reconnect the
adaptor, turn on the handset and try again.
L The handset has not been registered to the
base unit. Register the handset (page 40).
I cannot hear a dial tone. L Make sure that you are using the supplied
telephone line cord. Your old telephone line
cord may have a different wiring configuration.
L The base unit’s AC adaptor or telephone line
cord is not connected. Check the connections.
L Disconnect the base unit from the telephone
line and connect the line to a known working
telephone. If the working telephone operates
properly, contact our service personnel to
have the unit repaired. If the working
telephone does not operate properly, contact
your service provider/telephone company.
L These features are shared between the
handsets. Although the handset displays
“Intercom”, “Copy All”, or “Copy”, these
features are not available for this model.
I cannot use the intercom
phonebook copy
*2
feature.
*1 KX-TG2511/KX-TG2521
*2 KX-TG2521
*1
or
Programmable settings
Problem Cause/solution
The display is in a language I
L Change the display language (page 14).
cannot read.
I cannot activate the eco mode. L You cannot set eco mode when you set the
repeater mode “On”. If required, set the
repeater mode to “Off” (page 22).
36
Helpline Tel. No.: U.K. 0844 844 3898 R.O.I. 01289 8333
Page 37
TG251x_2xE(e).book Page 37 Monday, January 25, 2010 3:09 PM
Useful Information
Problem Cause/solution
I cannot remember the PIN. L Change the PIN using the following method.
1 {j/OK}
2 {V}/{^}: “Base Unit Setup” i
{j/OK}
3 {V}/{^}: “Base Unit PIN” i
{j/OK}
4 {*}{7}{0}{0}{0}
5 Enter the new 4-digit base unit PIN. i
{j/OK} i {ic}
Battery recharge
Problem Cause/solution
The handset beeps and/or
7 flashes.
I fully charged the batteries, but
– 7 still flashes or
– the operating time seems to
be shorter.
The handset display is blank. L The handset is not turned on. Turn the power
L Battery charge is low. Fully charge the
batteries (page 11).
L Clean the battery ends (S, T) and the
charge contacts with a dry cloth and charge
again.
L It is time to replace the batteries (page 11).
on (page 14).
Making/answering calls, intercom
Problem Cause/solution
w is flashing. L The handset is too far from the base unit.
Move closer.
L The base unit’s AC adaptor is not properly
connected. Reconnect AC adaptor to the
base unit.
L The handset is not registered to the base unit.
Register it (page 40).
L Activating one touch eco mode reduces the
range of the base unit in standby mode. If
required, turn eco mode off (page 15).
Helpline Tel. No.: U.K. 0844 844 3898 R.O.I. 01289 8333
37
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Useful Information
Problem Cause/solution
Noise is heard, sound cuts in
and out.
The handset does not ring. L The ringer volume is turned off. Adjust ringer
I cannot make a call. L The handset is too far from the base unit.
*1 KX-TG2512/KX-TG2513/KX-TG2522/KX-TG2523/KX-TG2524
*2 KX-TG2521/KX-TG2522/KX-TG2523/KX-TG2524
L You are using the handset or base unit in an
area with high electrical interference. Reposition the base unit and use the handset
away from sources of interference.
L Move closer to the base unit.
L If you use a DSL/ADSL service, we
recommend connecting a DSL/ADSL filter
between the base unit and the telephone line
jack. Contact your DSL/ADSL provider for
details.
L Unplug the base unit’s AC adaptor to reset the
unit and turn off the handset. Reconnect the
adaptor, turn on the handset and try again.
volume (page 21).
Move closer and try again.
L Another unit is in use. Wait and try again
*1
later.
L Answering system is being used.*2 Wait and
try again later.
Caller ID
Problem Cause/solution
Caller information is not
displayed.
L You must subscribe to a Caller ID service.
Contact your service provider/telephone
company for details.
L If your unit is connected to any additional
telephone equipment, remove and plug the
unit directly into the wall jack.
L If you use a DSL/ADSL service, we
recommend connecting a DSL/ADSL filter
between the base unit and the telephone line
jack. Contact your DSL/ADSL provider for
details.
L Other telephone equipment may be interfering
with this unit. Disconnect the other equipment
and try again.
38
Helpline Tel. No.: U.K. 0844 844 3898 R.O.I. 01289 8333
Page 39
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Useful Information
Problem Cause/solution
Caller information is slow to
display.
The name stored in the
phonebook is not fully
displayed while an outside call
is being received.
Answering system (KX-TG2521/KX-TG2522/KX-TG2523/KX-TG2524)
Problem Cause/solution
The unit does not
record new
messages.
L The answering system is turned off. Turn it on (page 25).
L The message memory is full. Erase unnecessary
messages (page 27).
L The recording time is set to “Greeting Only”. Change
the setting (page 30).
L If your own greeting message is not recorded properly,
callers are unable to leave a message. Record your own
greeting message again (page 26).
L If you subscribe to a voice mail service, messages are
recorded by your service provider/telephone company,
not your telephone. Change the unit’s number of rings
setting or contact your service provider/telephone
company (page 29).
My own greeting
L Record your own greeting message again (page 26).
message cannot be
properly heard.
I cannot operate the
answering system.
L Someone is using the unit. Wait for the other user to
finish.
L A caller is leaving a message. Wait for the caller to finish.
L The handset is too far from the base unit. Move closer.
I cannot operate the
answering system
remotely.
L The remote access code is not set. Set the remote
access code (page 28).
L You are entering the wrong remote access code. If you
have forgotten your remote access code, enter the
remote access code setting to check your current code
(page 28).
L Press each key firmly.
L The answering system is turned off. Turn it on (page 29).
*1 KX-TG2522/KX-TG2523/KX-TG2524
L Depending on your service provider/
telephone company, the unit may display the
caller’s information at the 2nd ring or later.
L Move closer to the base unit.
L Edit the phonebook entry name to fit in 1 line
of text (page 18).
*1
Helpline Tel. No.: U.K. 0844 844 3898 R.O.I. 01289 8333
39
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Useful Information
Liquid damage
Problem Cause/solution
Liquid or other form of moisture
has entered the handset/base
unit.
Caution:
L To avoid permanent damage, do not use a microwave oven to speed up the drying
process.
Registering a handset to the base unit
L Disconnect the AC adaptor and telephone line
cord from the base unit. Remove the batteries
from the handset and leave to dry for at least
3 days. After the handset/base unit are
completely dry, reconnect the AC adaptor and
telephone line cord. Insert the batteries and
charge fully before use. If the unit does not
work properly, contact an authorised service
centre.
1 Handset:
{j/OK}
2 {V}/{^}: “Handset Setup” i {j/OK}
3 {V}/{^}: “Register H.set” i {j/OK}
4 Base unit:
Press and hold {x} for about 5 seconds. (No registration tone)
L If all registered handsets start ringing, press the same button to stop. Then
repeat this step. (KX-TG2512/KX-TG2513/KX-TG2522/KX-TG2523/
KX-TG2524)
L The next step must be completed within 90 seconds.
5 Handset:
Wait until “Enter Base PIN” is displayed. i Enter the base unit PIN (default:
“0000”). i {j/OK}
L If you forget your PIN, see page 37.
L When the handset has been registered successfully, w stops flashing.
Note:
L If the registration fails, try to deregister the handset and then re-register it again.
Press {j/OK} i {V}/{^}: “Base Unit Setup” i {j/OK} i {3}{3}{5}
i {j/OK} i Select the handset(s) you want to cancel, by pressing the
desired handset number. i {j/OK} i {V}/{^}: “Yes” i {j/OK} i
Repeat from step 1.
40
Helpline Tel. No.: U.K. 0844 844 3898 R.O.I. 01289 8333
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Useful Information
Changing the base unit PIN (Personal Identification Number)
Important:
L If you change the PIN, please make note of your new PIN. The unit will not reveal
the PIN to you. If you forget your PIN, see page 37.
1 {j/OK}
2 {V}/{^}: “Base Unit Setup” i {j/OK}
3 {V}/{^}: “Base Unit PIN” i {j/OK}
4 Enter the current 4-digit base unit PIN (default: “0000”).
5 Enter the new 4-digit base unit PIN. i {j/OK} i {ic}
Wall mounting
Note:
L Make sure that the wall is strong enough to support the weight of the unit.
■ Base unit ■ Charger
30 mm
Screws
(Not supplied)
Hook
Helpline Tel. No.: U.K. 0844 844 3898 R.O.I. 01289 8333
Hooks
25 mm
Screws
(Not supplied)
41
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Useful Information
Conditions of guarantee
This guarantee is in addition to and does not in any way affect any statutory or
other rights of consumer purchasers. If within the applicable guarantee period,
the product proves to be defective by reason of faulty design, workmanship or
materials, we undertake subject to the following conditions to have the defective
product (or any part or parts there of) repaired or replaced free of charge.
1.
The product shall have been purchased and used solely within either the
U.K. or R.O.I. and in accordance with standard operating instructions and the
technical and/or Safety Standards required in the U.K.
2. On being found defective, please consult with the retailer from where it was
purchased for assistance.
3. This guarantee shall not apply to damage caused through fire, accident,
lightning, misuse, wear and tear, neglect, incorrect adjustment or repair, to
damage caused through installation, adaption, modification or use in an
improper manner or inconsistent with the technical and/or safety standards
required in the country where this product is used, or to damage occurred
during transit to or from the purchaser.
4. If at any time during the guarantee period any part or parts of the product
are replaced with a part or parts not supplied or approved by us or of an
objective quality safe and suitable for the product, or the product has
been dismantled or repaired by any person not authorised by us, we shall
have the right to terminate this guarantee in whole or in part immediately
without further notice.
5. The purchaser’s sole and exclusive remedy under this guarantee against us
is for the repair or replacement of the product or any defective part or parts
and no other remedy, including, but not limited to, incidental or consequential
damage or loss of whatsoever nature shall be available to the purchaser.
6. This guarantee shall not apply to batteries and any other items of limited
natural life.
7. Our decision on all matters relating to complaints shall be final. Any product
or defective part which has been replaced shall become our property.
8. The guarantee period applicable to this product shall be 12 months.
Please keep these operating instructions with your receipt.
Panasonic Business Systems U.K.
Receipt No. Date of purchase
Model No. Serial No.
42
Helpline Tel. No.: U.K. 0844 844 3898 R.O.I. 01289 8333
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Power failure: 12
Index
A Answering calls: 16
Answering system: 25
Call screening: 25
Erasing messages: 27, 28
Greeting message: 26
Greeting only: 30
Listening to messages: 26, 28
Number of rings: 29
Recording time: 30
Remote access code: 28
Remote operation: 27
Turning on/off: 25, 27, 29
Auto talk: 16
B Battery: 11, 12
C Caller ID service: 23
Caller list: 23
Caller list edit: 23
Call share: 17
Call waiting: 17
Call Waiting Caller ID: 17
Character entry: 33
Conference calls: 32
D Date and time: 15
Display
Contrast: 21
Language: 14
E Eco mode: 15
Error messages: 35
H Handset
Deregistration: 40
Locator: 32
Registration: 40
Hold: 17
I Intercom: 32
K Keytones: 21
M Making calls: 16
Missed calls: 23
Mute: 17
P Pause: 16
Phonebook: 18
PIN: 41
Power on/off: 14
Privacy mode: 21
R Recall/flash: 17
Redialling: 16
Repeater: 22
Ringer tone: 21
S Speakerphone: 16
T Transferring calls: 32
Troubleshooting: 35
V Voice m ail: 31
Volume
Receiver: 16
Ringer (Handset): 16
Speaker: 16
W Wall mounting: 41
Index
43
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IMPORTANT!
If your product is not working properly. . .
1 Reconnect AC adaptor to the base unit.
2 Check if telephone line cord is connected.
3 Use rechargeable Ni-MH batteries.
(Alkaline/Manganese/Ni-Cd batteries CANNOT be used.)
4 Read troubleshooting page in the Operating Instructions.
If you still have any problems, please call the Panasonic
DECT Helpline
0844 844 3898 (U.K.)
01289 8333 (Rep of Ireland)
or contact us through our website:
www.panasonic.co.uk
Sales Department:
Panasonic House, Willoughby Road, Bracknell, Berkshire, RG12 8FP
1-62, 4-chome, Minoshima, Hakata-ku, Fukuoka 812-8531, Japan
Copyright:
This material is copyrighted by Panasonic System Networks Co., Ltd., and may be
reproduced for internal use only. All other reproduction, in whole or in part, is
prohibited without the written consent of Panasonic System Networks Co., Ltd.
© Panasonic System Networks Co., Ltd. 2009
PNQX2431YB CC1209DM2010 (A)
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