Panasonic KX-TDE200, KX-TDE100 User Manual
Pure IP-PBX
Operating Manual
Model No.
KX-TDE100
KX-TDE200
Thank you for purchasing a Panasonic Pure IP-PBX.
Please read this manual carefully before using this product and save this manual for future use.
KX-TDE100/KX-TDE200: PMMPR Software File Version 1.0000 or later
Document Version: 2007-06
Feature Highlights
IP Communication
This PBX supports IP communication using
a variety of IP telephones, such as the KX-NT300
series with Self Labeling and/or Bluetooth
wireless headsets, and SIP Extensions (SIP
Hardphone/SIP Softphone).
IP Proprietary
Telephone
IP Softphone
R
SIP Extension
You can install a software-based telephone
(Panasonic IP Softphone) on your computer to
make and receive calls using Internet Protocol
(IP) and access PBX features without a wired
IP Proprietary Telephone.
IP Softphone
Consult your dealer Consult your dealer
Cellular Phone Features
This PBX supports the use of cellular phones
with the PBX. Cellular phones can make and
receive calls as if they were registered
extensions.
This PBX optionally supports a Portable Station
(PS) system. PSs can be used in the PBX
with other wired telephones.
Wireless System
Consult your dealer 1.3.77 Wireless XDP Parallel Mode (Page 142)
Easy Operation
A Panasonic telephone that is equipped with
a Navigator Key/Jog Dial and a display helps
you to access desired features easily. Also, you
will be informed of the arrival of an incoming call
or a message waiting by the lamp if it is equipped.
ENTER
Navigator Key Jog Dial
Message/Ringer Lamp
Simplified Voice Message
You can set incoming calls to be redirected
to your message box to let callers leave voice
messages when you are unable to answer
the phone.
Hello, this
is 204. Please
leave your
message.
1.1 Before Operating the Telephones (Page 18) 1.3.63 SVM (Simplified Voice Message) (Page
117)
2 Operating Manual
ACD Report Server
(KX-NCV200)
This PBX supports Voice Processing Systems
(VPS) with an ACD Report Server. In addition
to VPS features, the ACD Report Server
provides you with a variety of features, such as
monitoring, reporting, and creating performance
graphs, to manage call information efficiently.
Phone Assistant (PA)
This application allows you to use your computer
to access PBX features, providing advanced call
handling capabilities to ensure that each call is
handled efficiently.
Computer
(Client)
<Report Sample: Incoming Calls>
Nick
5
Jack
5
John
7
Computer
(PA Server)
Consult your dealer Consult your dealer
Call Center
This PBX offers a built-in Call Center feature
called Incoming Call Distribution (ICD) Group.
Incoming calls to an ICD Group can be queued
or redirected to a preprogrammed destination,
answered in order of priority and monitored by
a supervisor extension.
Customers
ICD Group
Queuing
1.3.35 ICD GROUP FEATURES (Page 88)
Computer
(Client)
Operating Manual 3
In This Manual,
• The following abbreviations are used:
APT → Analog Proprietary Telephone
Display PT → Proprietary Telephone with a Display
DPT → Digital Proprietary Telephone
IP-PT → IP Proprietary Telephone
PS → Portable Station
PT → Proprietary Telephone
SIP Extension → Session Initiation Protocol Extension
SLT → Single Line Telephone
• The illustrations of the PBX are based on the KX-TDE200.
• The following icons are used frequently.
!!
!!
ConditionsHints
Important Notice
• Under power failure conditions, the connected telephones may not operate. Please ensure that a
separate telephone, not dependent on local power, is available for emergency use.
• Prior to connection of this product, please verify that the intended operating environment is
supported.
Satisfactory performance cannot be guaranteed for the following:
– interoperability and compatibility with all devices and systems connected to this product
– proper operation and compatibility with services provided by telecommunications companies
over connected networks
NOTES
• This manual provides basic information on how you can access commonly used PBX functions
with proprietary telephones (PTs), single line telephones (SLTs), portable stations (PSs), and
DSS Consoles. For detailed information about each feature or setting, refer to the Feature Manual
or PC Programming Manual.
• In this manual, several kinds of PTs appear, as follows:
– IP Proprietary Telephone (IP-PT)
– Digital Proprietary Telephone (DPT)
– Analog Proprietary Telephone (APT)
– Proprietary Telephone with a Display (Display PT)
"PT" is used as a generic term to represent all of these PTs. If a PBX feature only supports
specific PTs, such as IP-PTs, the available telephone types are clearly indicated.
• This PBX supports SIP (Session Initiation Protocol) Extensions. However, some PBX features
may not be available for SIP Extensions, depending on your telephone type.
• IP-PTs/SIP Extensions may become busy and you may not be able to make or receive calls,
depending on the network status.
• The contents of this manual apply to PBXs with a certain software version, as indicated on the
cover of this manual. To confirm the software version of your PBX, refer to the PC Programming
Manual or PT Programming Manual.
• Product specifications are subject to change without notice.
4 Operating Manual
Notes for SIP Extension Users
Before using a SIP Extension, please read the following notes.
a. The following features are available for SIP Extension users:
– Making calls
–Answering calls
– Holding calls
– Transferring calls (You cannot go on-hook before the transferred party answers.)
b. The available operations using feature numbers are limited. Refer to the telephone types
displayed at the top left of each operation.
c. The operations for Call Forwarding (FWD)/Do Not Disturb (DND)/Personal Speed Dialing using
the feature number, are not available. However, it is possible to enable these features at SIP
Extensions if set through system programming.
d. The tones listed in "4.3.1 Tone" are not available for SIP Extension users. Tones or the tone types
may vary depending on the type of telephone being used. For example, when you put a call on
hold, a specific tone for the SIP Extension may be heard, or no tone may be heard.
e. Any number pressed while hearing a Busy/DND/Reorder tone, such as the feature number to
activate Automatic Callback Busy, will be ignored.
f. The operations for SIP Extensions may differ from the steps in this manual, and may vary
depending on the type of telephone being used.
Trademarks
• The Bluetooth word mark and logos are owned by the Bluetooth SIG, Inc. and any use of such
marks by Matsushita Electric Industrial Co., Ltd. is under license.
• All other trademarks identified herein are the property of their respective owners.
Operating Manual 5
Important Information
SAVE THESE INSTRUCTIONS
SECURITY PRECAUTIONS
In order to use the PBX safely and correctly the Security Requirements below must be observed. Failure to
do so may result in:
• Loss, leakage, falsification or theft of user information.
• Illegal use of the PBX by a third party.
• Interference or suspension of service caused by a third party.
What is User Information?
User Information is defined as:
1. Information stored on the SD Memory Card:
Phonebook data, user IDs, system settings data, passwords (User/Administrator/Installer),
Personal Identification Numbers (PINs), etc.
2. Information sent from the PBX to a PC or other external device:
Phone call data (including telephone numbers of outside parties), call charge data, etc.
Security Requirements
1. The SD Memory Card contains software for all the processes of the PBX and all customer data. It can
be easily removed and taken away from the PBX by a third party. Therefore, do not allow unauthorized
access to prevent data leakage.
2. Always make backups of data stored on the SD Memory Card. For details, consult your dealer.
3. To prevent illegal access from the Internet, active a Firewall.
4. To avoid unauthorized access and possible abuse of the PBX, we strongly recommend:
a. Keeping the password secret.
b. Selecting a complex, random password that cannot be easily guessed.
c. Changing your password regularly.
5. Perform the following when sending the PBX for repair or handing it over to a third party.
a. Make a backup of data stored on the SD Memory Card.
b. Using an SD formatter, format the SD Memory Card so that information cannot be retrieved from it.
6. To prevent data leakage, render the SD Memory Card physically unusable before disposal.
7. When user information is sent from the PBX to a PC or other external device, the confidentiality of that
information becomes the responsibility of the customer. Before disposing of the PC or other external
device, ensure that data cannot be retrieved from it by formatting the hard disk and/or rendering it
physically unusable.
6 Operating Manual
WARNING
• THIS UNIT MAY ONLY BE INSTALLED AND SERVICED BY QUALIFIED SERVICE
PERSONNEL.
• IF DAMAGE TO THE UNIT EXPOSES ANY INTERNAL PARTS, DISCONNECT THE
POWER SUPPLY CORD IMMEDIATELY AND RETURN THE UNIT TO YOUR DEALER.
• UNPLUG THIS UNIT FROM THE AC OUTLET IF IT EMITS SMOKE, AN ABNORMAL
SMELL OR MAKES UNUSUAL NOISE. THESE CONDITIONS CAN CAUSE FIRE OR
ELECTRIC SHOCK. CONFIRM THAT SMOKE HAS STOPPED AND CONTACT AN
AUTHORIZED PANASONIC FACTORY SERVICE CENTER.
• WHEN RELOCATING THE EQUIPMENT, FIRST DISCONNECT THE TELECOM
CONNECTION BEFORE DISCONNECTING THE POWER CONNECTION. WHEN THE
UNIT IS INSTALLED IN THE NEW LOCATION, RECONNECT THE POWER FIRST,
AND THEN RECONNECT THE TELECOM CONNECTION.
• THIS UNIT IS EQUIPPED WITH A GROUNDED PLUG. FOR SAFETY REASONS THIS
PLUG MUST ONLY BE CONNECTED TO A GROUNDED OUTLET THAT HAS BEEN
INSTALLED ACCORDING TO APPLICABLE REGULATIONS.
• TO PREVENT POSSIBLE FIRE OR ELECTRIC SHOCK, DO NOT EXPOSE THIS
PRODUCT TO RAIN OR MOISTURE.
• THE POWER SUPPLY CORD IS USED AS THE MAIN DISCONNECT DEVICE.
ENSURE THAT THE AC OUTLET IS LOCATED NEAR THE EQUIPMENT AND IS
EASILY ACCESSIBLE.
• TO PROTECT THIS UNIT FROM STATIC ELECTRICITY, DO NOT TOUCH ANY
EXTERNAL CONNECTORS OF THE UNIT.
Operating Manual 7
Safety Instructions
When using your telephone equipment, basic safety precautions should always be followed to reduce the
risk of fire, electric shock and injury to persons, including the following:
1. Read and understand all instructions.
2. Follow all warnings and instructions marked on the product.
3. Unplug the product from the wall outlet before cleaning. Do not use liquid cleaners or aerosol cleaners.
Clean with a damp cloth.
4. Do not use the product near water, for example, near a bathtub, wash bowl, kitchen sink, or laundry tub,
in a wet basement, or near a swimming pool.
5. Do not place this product on an unstable surface, as a fall may cause serious internal damage.
6. Slots and openings in the front, back and bottom of the cabinet are provided for ventilation; to protect
it from overheating, these openings must not be blocked or covered. The openings should never be
blocked by placing the product on a bed, sofa, rug, or other similar surface while in use. The product
should never be placed near or over a radiator or other heat source. This product should not be placed
in a sealed environment unless proper ventilation is provided.
7. The product should only be connected to the type of electrical power supply specified on the product
label. If you are not sure of the type of power supply to your home, consult your dealer or local power
company.
8. For safety purposes this unit is equipped with a grounded plug. If you do not have a grounded outlet,
please have one installed. Do not bypass this safety feature by tampering with the plug.
9. Do not allow anything to rest on the power cord. Do not locate this product where the power cord may
be stepped on or tripped on.
10. To reduce the risk of fire or electric shock, do not overload wall outlets and extension cords.
11. Do not insert objects of any kind into this product through its slots and openings, as they may touch
dangerous voltage points or short out parts that could result in a risk of fire or electric shock. Never spill
liquid of any kind on or in the product.
12. To reduce the risk of electric shock, do not disassemble this product. Only qualified personnel should
service this product. Opening or removing covers may expose you to dangerous voltages or other risks.
Incorrect reassembly can cause electric shock.
13. Unplug this product from the wall outlet and have it serviced by qualified service personnel in the
following cases:
a) When the power supply cord or plug is damaged or frayed.
b) If liquid has been spilled into the product.
c) If the product has been exposed to rain or water.
d) If the product does not operate according to the operating instructions. Adjust only the controls that
are explained in the operating instructions. Improper adjustment of other controls may result in
damage and may require service by a qualified technician to restore the product to normal
operation.
e) If the product has been dropped or the cabinet has been damaged.
f) If product performance deteriorates.
14. Avoid using wired telephones during an electrical storm. There is a remote risk of electric shock from
lightning.
15. Do not use a telephone in the vicinity of a gas leak to report the leak.
8 Operating Manual
Attention
• Keep the unit away from heating appliances and devices that generate electrical noise such as
fluorescent lamps, motors and televisions. These noise sources can interfere with the performance of
the PBX.
• This unit should be kept free of dust, moisture, high temperature (more than 40 °C [104 °F]) and
vibration, and should not be exposed to direct sunlight.
• If you are having problems making calls to outside destinations, follow this procedure to test the CO
lines:
1. Disconnect the PBX from all CO lines.
2. Connect known working single line telephones (SLTs) to those CO lines.
3. Make a call to an external destination using those SLTs.
If a call cannot be carried out correctly, there may be a problem with the CO line that the SLT is
connected to. Contact your telephone company.
If all SLTs operate properly, there may be a problem with your PBX. Do not reconnect the PBX to the
CO lines until it has been serviced by an authorized Panasonic Factory Service Center.
• Wipe the unit with a soft cloth. Do not clean the unit with abrasive powders or with chemical agents such
as benzene or thinner.
• When using a Panasonic proprietary telephone (PT), use only the correct Panasonic handset.
• For users of PC Phone (Free License Version) shipped with KX-T7601 USB Module:
All features of the PC Phone software are available for 90 days from the date of installation.
After this period expires, the following buttons on the Operation Screen will become unavailable:
– Recording
–TAM
–Voice Memo
–Text Memo
– Speed
To continue using any of the corresponding features after the trial period, please purchase KXTDA0350 (PC Phone, 5 licenses).
Notice for users in California
This product contains a CR coin cell lithium battery that
contains perchlorate material—special handling may apply.
See www.dtsc.ca.gov/hazardouswaste/perchlorate
Operating Manual 9
When you ship the product
Carefully pack and send it prepaid, adequately insured and preferably in the original carton. Attach a
postage-paid letter, detailing the symptom, to the outside of the carton. DO NOT send the product to
the Executive or Regional Sales offices. They are NOT equipped to make repairs.
Product Service
Panasonic Factory Service Centers for this product are listed in the service center directory. Consult
your certified Panasonic dealer for detailed instructions.
For Future Reference
Please print, record, and retain the following information for future reference.
Note
The serial number of this product can be found on the label affixed to the unit. You should record the
model number and the serial number of this unit as a permanent record of your purchase to aid in
identification in the event of theft.
MODEL NO.
SERIAL NO.
DATE OF PURCHASE
NAME OF DEALER
DEALER'S ADDRESS
DEALER'S TELEPHONE NO.
10 Operating Manual
F.C.C. REQUIREMENTS AND RELEVANT INFORMATION
1. Notification to the Telephone Company
This equipment complies with Part 68 of the FCC rules and the requirements adopted by the ACTA. On
the side of this equipment is a label that contains, among other information, a product identifier in the
format US: ACJMF03AKX-TDA100. If requested, this number must be provided to the telephone
company.
Installation must be performed by a qualified professional installer. If required, provide the telephone
company with the following technical information:
• Telephone numbers to which the system will be connected
• Make: Panasonic
• Model: KX-TDE100 and KX-TDE200
• Certification No.: found on the side of the unit
• Ringer Equivalence No.: 0.3A
• Facility Interface Code: 02LS2, 04DU9.BN/DN/1KN/1SN
• Service Order Code: 9.0F, 6.0P
• Required Network Interface Jack: RJ21X, RJ48C, RJ2HX
2. Ringer Equivalence Number (REN)
The REN is used to determine the number of devices that may be connected to a telephone line.
Excessive RENs on a telephone line may result in the devices not ringing in response to an incoming
call. In most but not all areas, the sum of RENs should not exceed five (5.0). To be certain of the number
of devices that may be connected to a line, as determined by the total RENs, contact the local telephone
company. The REN for this product is part of the product identifier that has the format US:
ACJMF03AKX-TDA100. The digits represented by 03 are the REN without a decimal point (e.g., 03 is
a REN of 0.3). For earlier products, the REN is separately shown on the label.
3. Incidence of Harm to the Telephone Lines
If this equipment causes harm to the telephone network, the telephone company will notify you in
advance that temporary discontinuance of service may be required. But if advance notice isn't practical,
the telephone company will notify the customer as soon as possible. Also, you will be advised of your
right to file a complaint with the FCC if you believe it is necessary.
4. Changes in Telephone Company Communications Facilities, Equipment, Operations and
Procedures
The telephone company may make changes in its facilities, equipment, operations or procedures that
could affect the operation of the equipment. If this happens the telephone company will provide
advance notice in order for you to make necessary modifications to maintain uninterrupted service.
5. Trouble with this equipment
If trouble is experienced with this equipment, for repair or warranty information, please see the attached
warranty, which includes the Service Center Directory. If the equipment is causing harm to the
telephone network, the telephone company may request that you disconnect the equipment until the
problem is resolved.
6. Connection to Party Line
Connection to party line service is subject to state tariffs. Contact the state public utility commission,
public service commission or corporation commission for information.
Operating Manual 11
7. Combined Use with Alarm Equipment
If your home has specially wired alarm equipment connected to the telephone line, ensure the
installation of this equipment does not disable your alarm equipment. If you have questions about what
will disable alarm equipment, consult your telephone company or a qualified installer.
Note
This equipment has been tested and found to comply with the limits for a Class B digital device,
pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection
against harmful interference in a residential installation. This equipment generates, uses, and can
radiate radio frequency energy and, if not installed and used in accordance with the instructions, may
cause harmful interference to radio communications. However, there is no guarantee that interference
will not occur in a particular installation. If this equipment does cause harmful interference to radio or
television reception, which can be determined by turning the equipment off and on, the user is
encouraged to try to correct the interference by one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is
connected.
• Consult the dealer or an experienced radio/TV technician for help.
CAUTION
Any changes or modifications not expressly approved by the party responsible for compliance could
void the user's authority to operate this device.
When programming emergency numbers and/or making test calls to emergency numbers:
1. Remain on the line and briefly explain to the dispatcher the reason for the call before hanging up.
2. Perform such activities in the off-peak hours, such as early morning hours or late evenings.
WARNING
The software contained in the ARS and TRS features to allow user access to the
network must be upgraded to recognize newly established network area codes and
exchange codes as they are placed into service.
Failure to upgrade the on-premise PBXs or peripheral equipment to recognize the new
codes as they are established will restrict the customer and users of the PBX from
gaining access to the network and to these codes.
KEEP THE SOFTWARE UP TO DATE WITH THE LATEST DATA.
12 Operating Manual
For Cell Station
CAUTION
Any changes or modifications not expressly approved by the party responsible for compliance could
void user's authority to operate this device.
Note
This equipment has been tested and found to comply with the limits for a Class B digital device,
pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection
against harmful interference in a residential installation. This equipment generates, uses, and can
radiate radio frequency energy and, if not installed and used in accordance with the instructions, may
cause harmful interference to radio communications. However, there is no guarantee that interference
will not occur in a particular installation. If this equipment does cause harmful interference to radio or
television reception, which can be determined by turning the equipment off and on, the user is
encouraged to try to correct the interference by one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is
connected.
• Consult the dealer or an experienced radio/TV technician for help.
Some wireless telephones operate at frequencies that may cause interference to nearby TVs and
VCRs. To minimize or prevent such interference, the base of the wireless telephone should not be
placed near or on top of a TV or VCR. If interference is experienced, move the wireless telephone
further away from the TV or VCR. This will often reduce, or eliminate, interference.
Operating near 2.4 GHz electrical appliances may cause interference. Move away from the electrical
appliances.
CAUTION
To comply with FCC RF exposure requirements in uncontrolled environment:
• This equipment must be installed and operated in accordance with provided instructions and a
minimum 20 cm (8 in) spacing must be provided between antenna and all person's body (excluding
extremities of hands, wrist and feet) during wireless modes of operation.
• This transmitter must not be co-located or operated in conjunction with any other antenna or
transmitter.
Medical—consult the manufacturer of any personal medical devices, such as pacemakers, to
determine if they are adequately shielded from external RF (radio frequency) energy. (The unit operates
in the frequency range of 2401 MHz to 2480 MHz, and the power output level can range from 0.004 W
to 0.4 W.) Do not use the unit in health care facilities if any regulations posted in the area instruct you
not to do so. Hospitals or health care facilities may be using equipment that could be sensitive to
external RF (radio frequency) energy.
Operating Manual 13
Table of Contents
1 Operation............................................................................................... 17
1.1 Before Operating the Telephones..................................................................................18
1.1.1 Before Operating the Telephones .....................................................................................18
1.2 Basic Operations.............................................................................................................28
1.2.1 Making Calls......................................................................................................................28
1.2.2 Answering Calls ................................................................................................................30
1.3 Telephone Features and Operation...............................................................................32
1.3.1 Absent Message ............................................................................................................... 32
1.3.2 Account Code Entry ..........................................................................................................33
1.3.3 Alternate Calling—Ring/Voice........................................................................................... 34
1.3.4 Automatic Callback Busy (Camp-on) ................................................................................34
1.3.5 BGM (Background Music).................................................................................................36
1.3.6 Call Hold ........................................................................................................................... 36
1.3.7 Call Monitor .......................................................................................................................39
1.3.8 Call Park............................................................................................................................ 39
1.3.9 Call Pickup ........................................................................................................................ 41
1.3.10 Call Splitting ...................................................................................................................... 42
1.3.11 Call Transfer ...................................................................................................................... 44
1.3.12 CALL WAITING FEATURES .............................................................................................47
1.3.13 Call Waiting Tone .............................................................................................................. 52
1.3.14 Character Entry .................................................................................................................53
1.3.15 Conference........................................................................................................................55
1.3.16 Conference, Unattended ...................................................................................................60
1.3.17 Data Line Security............................................................................................................. 61
1.3.18 DISA (Direct Inward System Access)................................................................................61
1.3.19 DND (Do Not Disturb) .......................................................................................................64
1.3.20 Door Open ........................................................................................................................67
1.3.21 Doorphone Call .................................................................................................................68
1.3.22 EFA (External Feature Access)......................................................................................... 69
1.3.23 Executive Busy Override ...................................................................................................69
1.3.24 Extension Dial Lock...........................................................................................................71
1.3.25 Extension Feature Clear ...................................................................................................72
1.3.26 Extension PIN (Personal Identification Number) ...............................................................73
1.3.27 External Relay................................................................................................................... 75
1.3.28 External Sensor ................................................................................................................ 75
1.3.29 FWD (Call Forwarding) .....................................................................................................76
1.3.30 Hands-free Answerback....................................................................................................82
1.3.31 Hands-free Operation........................................................................................................83
1.3.32 Headset Operation............................................................................................................84
1.3.33 HOSPITALITY FEATURES ...............................................................................................87
1.3.34 Hot Line.............................................................................................................................87
1.3.35 ICD GROUP FEATURES ..................................................................................................88
1.3.36 ICD Group Features—Call Log History for ICD Group .....................................................89
1.3.37 ICD Group Features—Incoming Call Queue Monitor........................................................90
1.3.38 ICD Group Features—Log-in/Log-out ...............................................................................91
1.3.39 ICD Group Features—Log-in/Log-out Monitor and Remote Control.................................93
1.3.40 ICD Group Features—Manual Queue Redirection ...........................................................95
14 Operating Manual
1.3.41 ICD Group Features—Supervisory...................................................................................96
1.3.42 Message Waiting .............................................................................................................. 97
1.3.43 Mute .................................................................................................................................. 99
1.3.44 Off-hook Monitor ............................................................................................................. 100
1.3.45 OHCA (Off-hook Call Announcement)............................................................................100
1.3.46 One-touch Dialing ........................................................................................................... 101
1.3.47 Paging ............................................................................................................................. 102
1.3.48 Paralleled Telephone.......................................................................................................103
1.3.49 PDN (Primary Directory Number)/SDN (Secondary Directory Number) Extension........ 104
1.3.50 Printing Message ............................................................................................................ 107
1.3.51 Privacy Release .............................................................................................................. 108
1.3.52 Private Network Features—CLIP (Calling Line Identification Presentation) ...................109
1.3.53 Private Network Features—CLIR (Calling Line Identification Restriction) ...................... 109
1.3.54 Private Network Features—COLP (Connected Line Identification Presentation)........... 110
1.3.55 Private Network Features—COLR (Connected Line Identification Restriction).............. 110
1.3.56 Private Network Features—TIE Line Access.................................................................. 111
1.3.57 Quick Dialing................................................................................................................... 112
1.3.58 Redial, Last Number ....................................................................................................... 112
1.3.59 Room Status Control ...................................................................................................... 112
1.3.60 Self Labeling (KX-NT366 only) .......................................................................................115
1.3.61 Speed Dialing, Personal .................................................................................................115
1.3.62 Speed Dialing, System ...................................................................................................116
1.3.63 SVM (Simplified Voice Message).................................................................................... 117
1.3.64 TAFAS (Trunk Answer From Any Station) ....................................................................... 126
1.3.65 Timed Reminder .............................................................................................................127
1.3.66 Time Service................................................................................................................... 128
1.3.67 Verification Code Entry ................................................................................................... 129
1.3.68 VOICE MAIL FEATURES................................................................................................130
1.3.69 Voice Mail Features—LCS (Live Call Screening)............................................................130
1.3.70 Voice Mail Features—Two-way Record........................................................................... 133
1.3.71 Voice Mail Features—Voice Mail Integration................................................................... 134
1.3.72 Wake-up Call................................................................................................................... 135
1.3.73 Walking COS .................................................................................................................. 137
1.3.74 Walking Extension .......................................................................................................... 138
1.3.75 Walking Extension, Enhanced ........................................................................................139
1.3.76 Whisper OHCA ............................................................................................................... 141
1.3.77 Wireless XDP Parallel Mode ........................................................................................... 142
1.4 Display Features ...........................................................................................................143
1.4.1 Call Log, Incoming..........................................................................................................143
1.4.2 Call Log, Outgoing..........................................................................................................145
1.4.3 Directories....................................................................................................................... 148
1.4.4 System Feature Access .................................................................................................. 150
2 Manager Operation ............................................................................. 155
2.1 Manager Service Features ........................................................................................... 156
2.1.1 Dial Tone Transfer ...........................................................................................................156
2.1.2 External BGM (Background Music).................................................................................156
2.1.3 OGM (Outgoing Messages)............................................................................................ 157
2.1.4 Private Network Features—NDSS (Network Direct Station Selection) Monitor Release ....... 159
2.1.5 Remote Extension Dial Lock........................................................................................... 159
2.1.6 Time Service Mode Control ............................................................................................ 159
Operating Manual 15
3 Customizing Your Phone & System.................................................. 163
3.1 Personal Programming.................................................................................................164
3.1.1 Programming Information................................................................................................ 164
3.1.2 Personal Programming....................................................................................................164
3.1.3 Programming Feature Clear............................................................................................ 173
3.1.4 Customizing the Buttons ................................................................................................. 175
3.2 Manager Programming .................................................................................................181
3.2.1 Programming Information................................................................................................ 181
3.2.2 Manager Programming ...................................................................................................182
3.3 System Programming ................................................................................................... 184
3.3.1 Programming Information................................................................................................ 184
3.3.2 System Programming...................................................................................................... 187
4 Appendix ............................................................................................. 191
4.1 Troubleshooting ............................................................................................................192
4.1.1 Troubleshooting ............................................................................................................... 192
4.2 Feature Number Table ..................................................................................................195
4.2.1 Feature Number Table..................................................................................................... 195
4.3 Tone................................................................................................................................ 204
4.3.1 Tone ................................................................................................................................ 204
Index .......................................................................................................... 209
16 Operating Manual
Section 1
Operation
This chapter shows you step by step how to use each feature.
Read this chapter to become familiar with the many useful
features of this PBX.
Operating Manual 17
1.1 Before Operating the Telephones
1.1 Before Operating the Telephones
1.1.1 Before Operating the Telephones
What Kind of Telephone Can Be Used?
You can use the following types of telephone with this PBX:
• Panasonic IP Proprietary Telephone (IP-PT)
(e.g., KX-NT346 or KX-NT366)
• SIP Extension
(SIP Hardphone/SIP Softphone)
• Panasonic Proprietary Telephone (PT)
(e.g., KX-T7636)
• Panasonic Portable Station (PS)
(e.g., KX-TD7690)
• Single Line Telephone (SLT)
(e.g., rotary pulse telephone)
Which features are available depend on the type of telephone being used. If you are using a Panasonic
REDIAL
proprietary telephone with a special feature button such as or a display (Display PT) or both, you can
follow the operation with the button or display messages for easy programming.
If you use a large display telephone (e.g., KX-NT346 or KX-T7636), you can follow the displayed messages
to use the features. If your telephone does not have feature buttons and/or a display, you may operate the
PBX by entering a feature number instead. Follow the operation for your type of telephone.
If you use a Console, you can use the buttons on the Console as the buttons on the connected proprietary
telephone.
• If you use a Panasonic proprietary
telephone which does not have feature
buttons, you may change one of the unused
flexible buttons to a feature button. Refer to
"3.1.4 Customizing the Buttons".
Registration for your Portable Station (PS)/SIP Extension
Your PS/SIP Extension must be registered with the PBX and assigned an extension number before initial
use, through system programming. To confirm the extension number of your PS, refer to "Your extension
information" in "3.1.2 Personal Programming". For SIP Extension users, follow the instructions for your SIP
Extension.
Feature Numbers
To use certain features, you need to enter specified feature numbers (and an additional parameter, if
required).
There are two types of feature numbers as follows:
• Flexible feature number
• Fixed feature number
18 Operating Manual
1.1 Before Operating the Telephones
Fixed feature numbers cannot be changed. However, you can change the flexible numbers to other numbers
for easier use. In this manual, the default numbers (factory installed) are used for operations.
A flexible number is shown as (half-shaded key). Use the new programmed number if you have
changed the feature number. Write the new number in the "Feature Number Table" (Appendix).
If you use a single line telephone which does not have the " " or "#" keys;
it is not possible to access features that have " " or "#" in their feature numbers.
Tone
You will hear various tones, during or after an operation, for confirmation. Refer to "4.3.1 Tone" (Appendix).
Display
In this manual, you will see "the display ...". This refers to the display of a Panasonic proprietary telephone.
If your telephone is not a Panasonic display proprietary telephone, the message will not be displayed.
If you use a Panasonic display proprietary telephone, the display helps you confirm the settings. Some
proprietary telephones also give you easy access to features. A message is displayed depending on the
feature. By pressing the corresponding button on the side or at the bottom of the display, or pressing the
Navigator Key, you can access the desired feature.
Furthermore, depending on the display proprietary telephone, you can operate features or make calls using
the display message. Refer to "1.4 Display Features".
Your Extension Number
If you use a Panasonic display proprietary telephone, you can check your own extension number on the
display. Press the TRANSFER button or Soft (S1) button while on-hook.
Using a Navigator Key/Jog Dial/Volume Key
The Navigator Key can be used for the display contrast and the volume control or you can search for desired
items on the display. Press the Navigator Key/Volume Key or rotate the Jog Dial in the desired direction. The
contrast or the volume level and the items will change as follows:
Navigator Key Jog Dial Volume Key
Up
Down
Up
(Level increases)
ENTER
Down
(Level decreases)
RightLeft
Left
(counter-clockwise)
Level decreases
Right
(clockwise)
Level increases
(Level increases)
(Level decreases)
Examples
The displays and the illustrations shown as examples are from a telephone connected to the KX-TDE200.
Operating Manual 19
1.1 Before Operating the Telephones
Restrictions
Some features may be restricted at your extension depending on system programming and the type of
telephone being used.
Icon Descriptions
The following icons show you the feature availability, notes and action to use the features.
This feature cannot be used with a
single line telephone.
See "Programming" for Related
Programming if necessary.
Off-hook (One of the following).
• Lift the handset.
• Press the SP-PHONE button.
• Press the MONITOR button. (To
start talking, lift the handset.)
• Press TALK button.
On-hook (One of the following).
• Hang up.
• Press the SP-PHONE button.
• Press the MONITOR button.
• Press CANCEL button.
Press the corresponding feature
button on the proprietary telephone.
8
(CO)
OR
9
OR
CO line
group no.
Seize a CO line (One of the
following).
• Press the CO button.
• Dial automatic line access
number 9.
• Dial CO line group access
number and CO line group
number.
Press the Call button on the
Doorphone.
Press the hookswitch lightly.
Ta lk .
desired no.
extension no.
phone no.
HOLD
20 Operating Manual
Enter the required number.
<Example>
You will hear a busy, confirmation,
dial, ring or ringback tone.
B. Tone: Busy Tone
account code
Enter the account code.
C. Tone: Confirmation Tone
D. Tone: Dial Tone
R. Tone: Ring Tone
R. B. Tone: Ringback Tone
Dial an extension number. Dial outside phone number.
Dial the telephone number.
outside
phone no.
dial key
Press any dial key (0–9, , #).
Press the HOLD button on your SIP
Extension.
1.1 Before Operating the Telephones
When You Use a Panasonic Proprietary Telephone
If you use a Panasonic proprietary telephone and the Console, they may have some of the useful feature
buttons described below. For a PS user, refer to "Operating Instructions" for PS. These buttons make
operations simple. The illustrations may differ from the buttons on your telephone.
Buttons on the PT
AUTO DIAL
STORE
REDIAL
Flexible Buttons:
Used to make or receive an outside call
(CO button), or as a feature button.
Button assignment is required.
Refer to "Customized Buttons" for details.
AUTO DIAL/STORE:
Used for System/Personal Speed Dialing
or storing program changes.
REDIAL:
Used to redial the last dialed number.
SP-PHONE
PAUSE
MESSAGE
SP-PHONE:
Used for hands-free operation.
PAU SE :
Used to insert a pause when storing a
telephone number. This button also
functions as the PROGRAM button when
there is no PROGRAM button on your
telephone.
MESSAGE:
Used to leave a message waiting
indication or call back the party who left
the message waiting indication.
INTERCOM
MONITOR
INTERCOM:
Used to make or receive intercom calls.
MONITOR:
Used for hands-free dialing. You can
monitor the party's voice in hands-free
mode.
Soft Buttons:
Used to select the item displayed on the
bottom of the display.
AUTO ANS (Auto Answer)/MUTE:
Used to receive an incoming call in
hands-free mode or mute the microphone
during a conversation.
AUTO ANS
MUTE
Operating Manual 21
1.1 Before Operating the Telephones
TRANSFER
FLASH/
RECALL
VOICE CALL
MUTE
TRANSFER:
Used to transfer a call to another party.
FLASH/RECALL:
Used to disconnect the current call and
make another call without hanging up.
This button can also be used as a
CANCEL button while on-hook.
VOICE CALL/MUTE:
Used to monitor an intercom call
automatically, but it cannot be used for
hands-free conversations. It also mutes
the handset microphone during a
conversation.
HOLD:
Used to place a call on hold.
HOLD
CONF (Conference):
Used to establish a multiple party
conversation.
CONF
Call Forwarding (FWD)/Do Not Disturb
(DND):
Used to perform Call Forwarding (FWD)
or Do Not Disturb (DND).
FWD/DND
PROGRAM
RELEASE
PROGRAM:
Used to enter and exit the Programming
mode.
RELEASE:
Used to disconnect the line.
ANSWER
VOL
ANSWER:
Used to answer an incoming call.
Navigator Key/Jog Dial/Volume Key:
Used to adjust the volume and the display
contrast or select desired items.
22 Operating Manual
1.1 Before Operating the Telephones
MODE:
Used to shift the display to access various
features.
(PF)
Programmable Feature (PF):
Located on the upper part of the Flexible
button array or on the DSS Console.
MODE
Assigns the desired button and used to
access the stored feature. Mostly used as
a One-touch Dialing button. (Only the "F
and number" may be shown on some
telephones.)
SELECT:
SELECT SHIFT
Used to select the displayed item or to call
the displayed phone number.
ENTER:
Used to confirm the selected item.
SHIFT:
Used to access the second level of Soft
button features.
CANCEL:
Used to cancel the selected item.
NEXT PAGE:
Used to switch the page for the Self
Labeling feature. (KX-NT366 only)
Customized Buttons
If the term is in parentheses like (Account) in this manual, it means a flexible button has been made into an
"Account" button. To customize, refer to "3.1.4 Customizing the Buttons".
Button Feature
Loop-CO (L-CO)
Used to access an idle CO line for making outside calls.
Incoming outside calls from any CO line arrive at this button.
Used to access an idle CO line in a specified CO line group for making outside
Group-CO (G-CO)
calls.
Incoming calls from CO lines in the assigned CO line group arrive at this button.
Single-CO (S-CO) Used to access a specified CO line for making or receiving outside calls.
Direct Station Selection (DSS)
Used to access an extension with one touch.
It is also possible to be changed to the other feature button.
One-touch Dialing Used to access a desired party or system feature with one touch.
Incoming Call Distribution
Group (ICD Group)
Message
Message for Another
Extension
Call Forwarding (FWD)/Do Not
Disturb (DND)—Both calls
Used to access a specified incoming call distribution group for making or
receiving calls.
Used to leave a message waiting indication or call back the party who left the
message waiting indication.
Used to have a Message button for another extension.
Used to forward all calls to a specified destination or refuse.
FWD/DND—Outside calls Used to forward CO line calls to a specified destination or refuse.
FWD/DND—Intercom calls Used to forward intercom calls to a specified destination or refuse.
Group FWD—Both calls Used to forward all the calls to your group to a specified destination.
Operating Manual 23
1.1 Before Operating the Telephones
Button Feature
Group FWD—Outside calls Used to forward the CO line calls to your group to a specified destination.
Group FWD—Intercom calls Used to forward the intercom calls to your group to a specified destination.
Account Used to enter an account code.
Conference Used to establish a multiple party conversation.
Terminate Used to disconnect the current call and make another call without hanging up.
External Feature Access (EFA) Used to access special features offered by a host PBX or a telephone company.
Call Park Used to park or retrieve a call in a preset parking zone.
Call Park (Automatic Park
Zone)
Used to park a call in an idle parking zone automatically.
Call Log Used to show the incoming call information.
Call Log for ICD Group Used to have a Call Log button for incoming call distribution group.
Log-in/Log-out Used to switch between the log-in and log-out mode.
Log-in/Log-out of a specified
group
Used to have a Log-in/Log-out button for another incoming call distribution
group.
Log-in/Log-out for all groups Used to have a Log-in/Log-out button for all groups.
Hurry-up
Used to transfer the longest waiting call in the queue of an incoming call
distribution group to the overflow destination.
Wrap-up Used to switch the wrap-up status, Ready and Not Ready mode.
System Alarm Used to confirm a PBX error.
Time Service (Day/Night/
Lunch/Break)
Used to switch the time service mode.
Answer Used to answer an incoming call.
Release
Used to disconnect the line during or after a conversation or to complete a Call
Transfer.
Toll Restriction (TRS) Used to change the toll restriction level of other extension users temporarily.
Calling Line Identification
Restriction (CLIR)
Connected Line Identification
Restriction (COLR)
Used to switch between the CLIP and CLIR services.
Used to switch between the COLP and COLR services.
Headset Used to talk using the headset.
Time Service Switching Mode
(Automatic/Manual)
Used to switch the time service mode, Automatic or Manual.
Two-way Record Used to record a conversation into your own mailbox.
Two-way Transfer Used to record a conversation into the mailbox of a specific extension.
One-touch Two-way Transfer
Live Call Screening (LCS)
24 Operating Manual
Used to record a conversation into the mailbox of a specific extension with one
touch.
Used to monitor your own voice mailbox while an incoming caller is leaving a
message and, if desired, intercept the call.
1.1 Before Operating the Telephones
Button Feature
Voice Mail Transfer Used to transfer a call to the mailbox of a specified extension.
Network Direct Station
Selection (NDSS)
Used to access an extension connected to other PBXs in the network with one
touch.
CTI Used to access CTI features.
Check-in Used to switch the room status of extensions from Check-out to Check-in.
Check-out Used to switch the room status of extensions from Check-in to Check-out.
Primary Directory Number
(PDN)
Secondary Directory Number
(SDN)
Used to make and receive both outside and intercom calls.
Used to show the current status of another extension, call the extension, and
pick up or transfer calls to it.
Operating Manual 25
1.1 Before Operating the Telephones
How to Follow the Steps
An example of system operation is shown below.
Calling Another Extension
Intercom Call
PT and SLT
PT/SLT/PS/SIP Extn.
extension no.
(DSS)
Off-hook.
The DSS button light shows the current status as follows:
Off: The extension is idle.
Red on: Your or another extension is using the line.
To call using a directory, refer to "1.4.3 Directories".
For quick operation
If you are an operator or dial some extensions frequently, DSS buttons are useful.
Hands-free Operation
You can make an intercom call and have a conversation in hands-free mode using the SPPHONE button (refer to "1.3.37 Hands-free Operation").
Customizing Your Phone
Dial extension number
or press DSS.
3.1.2 Settings on the Programming Mode—Preferred Line Assignment—Outgoing
Select the seized line when going off-hook.
3.1.3 Customizing the Buttons
Create or edit a Direct Station Selection (DSS) button.
Feature title
Operation steps
OR
Talk.
The description of the
icons are explained on
"Icon Descriptions".
Conditions
Hints
26 Operating Manual
Programming References: The related or required programming is noted.
Connection Example
This diagram shows you a connection example.
Telephone Company
1.1 Before Operating the Telephones
Private IP
Network
Batteries
Computer
Printer
External Sensor/
External Relay
Doorphone & Door Opener
Computer
KX-TDE100 KX-TDE200
Fax Machine
Wireless Phone
Portable
Station
Pure IP-PBX
Cell
Station
Single Line
Telephone
Analog
Proprietary
Telephone
Digital
Proprietary
Telephone
DSS Console
DSS Console
USB
Router
Computer
IP Proprietary
Telephone
IP Softphone
SIP (Session Initiation
Protocol) Extension
Computer
(Server)
External Music Source
Pager/
Speaker
Amplifier
Voice Processing
System
KX-T7636/
KX-T7633
KX-T7600 Digital
Proprietary
Telephone
Computer
KX-T7600 Digital
Proprietary
Telephone
Computer
Operating Manual 27
1.2 Basic Operations
1.2 Basic Operations
1.2.1 Making Calls
–Intercom Call
–Operator Call
– Calling an Outside Party
Intercom Call
You can call another extension user.
PT/SLT/PS/SIP Extn.
extension no.
OR
(DSS)
OR
*
Off-hook.
Dial extension number,
or press DSS or SDN.
(SDN)
Talk.
• The DSS button light shows the current status as follows:
Off: The extension is idle.
Red on: Your or another extension is using the line.
• * You have to press the SDN button once or twice depending on the mode of the SDN button.
For details, refer to "1.3.49 PDN (Primary Directory Number)/SDN (Secondary Directory
Number) Extension".
• To call using a directory, refer to "1.4.3 Directories".
• For quick operation
If you are an operator or dial some extensions frequently, DSS buttons are useful.
• Hands-free Operation
You can make an intercom call and have a conversation in hands-free mode using the SPPHONE button (refer to "1.3.31 Hands-free Operation").
Customizing Your Phone
• 3.1.2 Personal Programming—Preferred Line Assignment—Outgoing
Select the seized line when going off-hook.
• 3.1.4 Customizing the Buttons
Create or edit a Direct Station Selection (DSS) button.
28 Operating Manual
Operator Call
You can call an extension or a group assigned as the operator.
PT/SLT/PS/SIP Extn.
0
1.2 Basic Operations
Off-hook.
Enter 0.
Calling an Outside Party
You have to seize a CO line before dialing an outside phone number because external calls are made via
your PBX.
Select one of the following methods:
Automatic Line Access
PT/SLT/PS/SIP Extn.
(L-CO)
OR
9
Off-hook. Talk.
Press L-CO or
enter automatic
line access number.
CO Line Group Access
outside
phone no.
Dial outside
phone number.
PT/SLT/PS/SIP Extn.
(G-CO)
OR
CO line
8
group no.
Off-hook. Talk.
Press G-CO or enter CO line
group access number and then
CO line group number (2 digits).
outside
phone no.
Dial outside phone
number.
Operating Manual 29
1.2 Basic Operations
S-CO Line Access
PT and SLT
PT/PS
(S-CO)
Off-hook. Talk.
Press S-CO.
outside
phone no.
Dial outside
phone number.
• Each of the S-CO button or G-CO button light shows the current status as follows:
Off: The line is idle.
Red on: The line is in use.
• You may be restricted from making a call to the specified outside party. To make a call, refer
to "1.3.67 Verification Code Entry" or "1.3.73 Walking COS".
• To confirm number before dialing, you can enter a phone number and confirm it on the
display and then go off-hook. (Predialing)
• To make a call to another party without going on-hook, press the FLASH/RECALL button.
It will re-access the CO line and provide external dial tone. Pressing the Terminate button will
provide intercom dial tone. You can dial the new phone number without going on/off-hook.
• Hands-free Operation
You can make an outside call and have a conversation in hands-free mode using the SPPHONE button (refer to "1.3.31 Hands-free Operation").
Customizing Your Phone
• 3.1.2 Personal Programming—Preferred Line Assignment—Outgoing
Select the seized line when going off-hook.
• 3.1.4 Customizing the Buttons
Create or edit a Loop-CO (L-CO) button, a Group-CO (G-CO) button, a Single-CO (SCO) button or a Terminate button.
1.2.2 Answering Calls
PT/SLT/PS/SIP Extn.
Off-hook.
30 Operating Manual
Talk.
Loading...