Panasonic KX-TDE100, KX-TDE600, KX-TDE200, KX-NCP1000, KX-NCP500 User Manual

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User Manual

Pure IP-PBX

Model No. KX-NCP500/KX-NCP1000

KX-TDE100/KX-TDE200/KX-TDE600

Thank you for purchasing a Panasonic Pure IP-PBX. Please read this manual carefully before using this product and save this manual for future use.

KX-NCP500/KX-NCP1000: PBMPR Software File Version 4.1000 or later

KX-TDE100/KX-TDE200: PMMPR Software File Version 4.1000 or later KX-TDE600: PGMPR Software File Version 4.1000 or later

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IP Communication

This PBX supports IP communication using a variety of IP telephones, such as the KX-NT300 series with Self Labelling and/or Bluetooth wireless headsets, Panasonic IP Softphones and SIP Extensions.

SIP Extension

IP Softphone

IP Proprietary Telephone

If you are using a certain Panasonic telephone that is equipped with a Navigator Key/Jog Dial and a display, it helps you to access the desired feature easily. Also, you will be informed of the arrival of an incoming call or a message waiting by the lamp if it is equipped.

ENTER

Navigator Key Jog Dial

Message/Ringer Lamp

Easy Operation

This PBX supports the use of cellular phones with the PBX. Cellular phones can make and receive calls as if they were registered extensions.

Cellular Phone Features

This PBX optionally supports a Portable Station (PS) system. PSs can be used in the PBX with other wired telephones.

Wireless System

Feature Highlights

Consult your dealer 1.1 Before Operating the Telephones

(Page 18)

1.16 Cellular Phone Features (Page 195) 1.8.12 Using Your PS in Parallel with a Wired

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Telephone (Wireless XDP Parallel Mode) (Page 145)

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You can set incoming calls to be redirected to your message box to let callers leave voice messages when you are unable to answer the phone.

Hello, this is 204. Please leave your message.

Built-in Simplified Voice Message

This PBX offers a built-in Call Centre feature called Incoming Call Distribution (ICD) Group. Incoming calls to an ICD Group can be queued or redirected to a preprogrammed destination, answered in order of priority and monitored by a supervisor extension.

Queuing

Customers

ICD Group

Call Centre

CA Client users can connect to the PBX without using an external server. CA Client users can make calls by clicking in a phonebook on their PC, as well as use many other features.

(Client)

Communication Assistant (CA)

This application can calculate call cost estimates and track call activity for calls that are made through the PBX. Installing the CA Call Accounting web server software allows you to access CA Call Accounting from any PC by using a web client. You can sort and view, print, or export call information with the web client.

CA Call Accounting

(Client)

(Web Server)

Feature Highlights

1.6.2 Using Voice Messaging (Built-in Simplified Voice Message [SVM]) (Page 105)

Consult your dealer Consult your dealer

In This Manual,

• The following abbreviations are used:

APT ® Analogue Proprietary Telephone Display PT ® Proprietary Telephone with a Display DPT ® Digital Proprietary Telephone IP-PT ® IP Proprietary Telephone PS ® Portable Station PT ® Proprietary Telephone SIP Extension ® Session Initiation Protocol Extension SLT ® Single Line Telephone

• The suffix of each model number (e.g., KX-NCP500NE) is omitted.

• The illustrations of the PBX are based on the

1.9 Utilising the Call Centre (Page 147)

KX-NCP500.

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ConditionsHints

Feature Highlights

• The following icons are used frequently.

Notice

• This

• Under power failure conditions, the connected telephones may not operate. Please ensure that a separate

• Prior to connection of this product, please verify that the intended operating environment is supported.

PBX supports SIP (Session Initiation Protocol) Extensions. However, some PBX features may not be

available for SIP Extensions, depending on your telephone type.

telephone, not dependent on local power, is available for emergency use.

Satisfactory performance cannot be guaranteed for the following:

– interoperability and compatibility with all devices and systems connected to this product – proper operation and compatibility with services provided by telecommunications companies over

connected networks

NOTES

• Some optional hardware, software, and features are not available in some countries/areas, or for some

PBX models. Please consult your certified Panasonic dealer for more information.

• This manual provides basic information on how you can access commonly used PBX functions with

proprietary telephones (PTs), single line telephones (SLTs), portable stations (PSs), and DSS Consoles. For detailed information about each feature or setting, consult your dealer.

• In this manual, several kinds of PTs appear, as follows: – IP Proprietary Telephone (IP-PT) – Digital Proprietary Telephone (DPT) – Analogue Proprietary Telephone (APT) – Proprietary Telephone with a Display (Display PT)

"PT" is used as a generic term to represent all of these PTs. If a PBX feature only supports specific PTs, such as IP-PTs, the available telephone types are clearly indicated.

• IP-PTs/SIP Extensions may become busy and you may not be able to make or receive calls, depending

on the network status.

• The contents of this manual apply to PBXs with a certain software version, as indicated on the cover of

this manual. To confirm the software version of your PBX, consult your dealer.

• Product specifications are subject to change without notice.

• The buttons and operations for the KX-NT400 differ from those for the other PTs. KX-NT400 users should

refer to the Operating Instructions of the KX-NT400.

Notes for SIP Extension Users

Before using a SIP Extension, please read the following notes.

a. The following features are available for SIP Extension users:

– Making calls – Answering calls – Holding calls – Transferring calls (You cannot go on-hook before the transferred party answers.)

b. The available operations using feature numbers are limited. Refer to the telephone types displayed at the

top left of each operation.

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Feature Highlights

c. A KX-HGT100 user can access some PBX features using the feature numbers. Some features are only

available to their latest versions. Refer to "1.15.1 Operation List". For more details, consult your dealer.

when the firmware of the KX-HGT100 and the MPR software file version of the PBX are upgraded

d. A KX-HGT100 user can store and dial phone numbers in his/her telephone for personal use through

KX-HGT100 programming.

e. The tones listed in "4.3.1 What is This Tone?" are not available for SIP Extension users. Tones or the tone

types may vary depending on the type of telephone being used. For example, when you put a call on hold, a specific tone for the SIP Extension may be heard, or no tone may be heard.

f. Any number pressed while hearing a Busy/DND/Reorder tone, such as the feature number to activate

Automatic Callback Busy, will be ignored.

g. The operations for SIP Extensions may differ from the steps in this manual, and may vary depending on

the type of telephone being used.

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Feature Highlights

Safety Notices

Please damage to property. The notices are classified as follows, according to the severity of injury or damage:

observe the safety notices in this manual in order to avoid danger to users or other people, and prevent

WARNING

CAUTION

This notice means that misuse could result in death or serious injury.

This notice means that misuse could result in injury or damage to property.

Trademarks

• The Bluetooth

Panasonic Corporation is under licence.

word mark and logos are owned by the Bluetooth SIG, Inc. and any use of such marks by

• All other trademarks identified herein are the property of their respective owners.

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SAVE THESE INSTRUCTIONS

Important Safety Instructions

using your telephone equipment, basic safety precautions should always be followed to reduce the risk

When of fire, electric shock and injury to persons, including the following:

• Do not use the product near water, for example, near a bathtub, wash bowl, kitchen sink, or laundry tub,

in a wet basement, or near a swimming pool.

• Avoid using wired telephones during an electrical storm. There is a remote risk of electric shock from

lightning.

• Do not use a telephone in the vicinity of a gas leak to report the leak.

[For KX-NCP Series PBX Users Only]

Rack Mount Instructions—The following or similar rack-mount instructions are included with the installation instructions:

a. Elevated Operating Ambient—If installed in a closed or multi-unit rack assembly, the operating ambient

temperature of the rack environment may be greater than room ambient. Therefore, consideration should be given to installing the equipment in an environment compatible with the maximum ambient temperature (Tma) specified by the manufacturer.

b. Reliable Earthing—Reliable earthing of rack-mounted equipment should be maintained. Particular attention

should be given to supply connections other than direct connections to the branch circuit (e.g., use of power strips).

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SAVE THESE INSTRUCTIONS

Important Information

WARNING

SAFETY REQUIREMENTS

For All Telephone Equipment

• The product must only be installed and serviced by qualified service personnel. The product should be

used as-is from the time of purchase; it should not be disassembled or modified. Disassembly or modification can cause a fire, electric shock, or damage to the product.

• Do not allow rain to fall on the product or expose the product to moisture. Do not let water, oils, or other

liquids to splash onto the product. Such conditions can lead to fire or electric shock, and may impair the performance of the product.

• Follow all warnings and instructions marked on the product.

• Do not place the product on an unstable or uneven surface. If the product were to fall over, it may cause

injury or damage to the product.

• Products that require a power source should only be connected to the type of electrical power supply

specified on the product label. If you are not sure of the type of power supply to your home, consult your dealer or local power company.

• For

• Do not allow anything to rest on the power cord. Do not locate the product where the power cord may be

• Do not supply power to a combination of devices that exceeds the total rated capacity of the wall outlets

• Regularly clean dust off of all equipment. Excessive amounts of dust can lead to fire or electric shock, and

• Unplug the product from the wall outlet and contact your dealer in the following cases:

safety purposes some products are equipped with an earthed plug. If you do not have an earthed outlet,

please have one installed. Do not bypass this safety feature by tampering with the plug.

stepped on or tripped on.

or extension cables used. If outlets, power strips, extension cords, etc. are used in a manner that exceeds their rated capacity, they emit large amounts of heat, which could cause a fire.

may impair the performance of the product.

a. When the power supply cord or plug is damaged or frayed. b. If liquid has been spilled into the product. c. If the product has been exposed to rain or water. d. If the product does not operate according to the operating instructions. Adjust only the controls that are

explained in the operating instructions. Improper adjustment of other controls may result in damage and may require service by a qualified technician to restore the product to normal operation.

e. If the product has been dropped or the cabinet has been damaged. f. If product performance deteriorates.

For the PBX

damage to the unit exposes any internal parts, disconnect the power supply cord immediately and return

• If

the unit to your dealer.

• Unplug the unit(s) from the AC outlet if the system emits smoke, an abnormal smell or makes unusual

noise. These conditions can cause fire or electric shock. Confirm that smoke has stopped and contact an authorised Panasonic Factory Service Centre.

• This unit is equipped with an earthed plug. For safety reasons this plug must only be connected to an

earthed outlet that has been installed according to applicable regulations.

• Do not insert objects of any kind into this product, as they may touch dangerous voltage points or short out

parts that could result in a fire or electric shock.

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Important Information

[For KX-NCP Series PBX Users Only]

• Only use the 19-inch rack mounting equipment (attachment bracket, screws) included with the PBX.

[For KX-TDE Series PBX Users Only]

• Do not dispose of batteries in a fire, as they may explode. Dispose according to local regulations.

CAUTION

SAFETY REQUIREMENTS

For All Telephone Equipment

• The

• Unplug the product from the wall outlet before cleaning. Wipe the product with a soft cloth. Do not clean

For the PBX

• When relocating the equipment, first disconnect the telecom connection before disconnecting the power

• The power supply cord is used as the main disconnect device. Ensure that the AC outlet is located near

• Slots and openings in the front, back and bottom of the cabinet are provided for ventilation; to protect it

• When this product is no longer in use, make sure to detach it from the rack (for KX-NCP series PBXs)/wall

• To protect this unit from static electricity, do not touch any external connectors of the unit.

product should be kept free of dust, moisture, high temperature (more than 40 °C), and vibration, and

should not be exposed to direct sunlight.

with abrasive powders or with chemical agents such as benzene or thinner. Do not use liquid cleaners or aerosol cleaners.

connection. When the unit is installed in the new location, reconnect the power first, and then reconnect the telecom connection.

the equipment and is easily accessible.

overheating, these openings must not be blocked or covered. The openings should never be blocked

from by placing the product on a bed, sofa, rug, or other similar surface while in use. The product should never be placed near or over a radiator or other heat source. This product should not be placed in a sealed environment unless proper ventilation is provided.

(for KX-TDE series PBXs).

SECURITY REQUIREMENTS

In order to use the PBX safely and correctly the Security Requirements below must be observed. Failure to do so may result in:

• Loss, leakage, falsification or theft of user information.

• Illegal use of the PBX by a third party.

• Interference or suspension of service caused by a third party.

What is User Information?

User Information is defined as:

1. Information stored on the SD Memory Card:

Phonebook data, user IDs, system settings data, passwords (User/Administrator/Installer), Personal Identification Numbers (PINs), etc.

2. Information sent from the PBX to a PC or other external device:

Phone call data (including telephone numbers of outside parties), call charge data, etc.

Requirements

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Important Information

1. The

SD Memory Card contains software for all the processes of the PBX and all customer data. It can be easily removed and taken away from the PBX by a third party. Therefore, do not allow unauthorised access to prevent data leakage.

2. Always make backups of data stored on the SD Memory Card. For details, consult your dealer.

3. To prevent illegal access from the Internet, activate a Firewall.

4. To avoid unauthorised access and possible abuse of the PBX, we strongly recommend: a. Keeping the password secret. b. Selecting a complex, random password that cannot be easily guessed. c. Changing your password regularly.

5. Perform the following when sending the PBX for repair or handing it over to a third party. a. Make a backup of data stored on the SD Memory Card. b. Using an SD formatter, format the SD Memory Card so that information cannot be retrieved from it.

6. To prevent data leakage, render the SD Memory Card physically unusable before disposal.

7. When user information is sent from the PBX to a PC or other external device, the confidentiality of that

information becomes the responsibility of the customer. Before disposing of the PC or other external device, ensure that data cannot be retrieved from it by formatting the hard disk and/or rendering it physically unusable.

Notice

SAFETY REQUIREMENTS

For All Telephone Equipment

• Read and understand all instructions.

For the PBX

• Keep

the unit away from heating appliances and devices that generate electrical noise such as fluorescent

lamps, motors, and televisions. These noise sources can interfere with the performance of the PBX.

• If you are having problems making calls to outside destinations, follow this procedure to test the outside

lines:

1. Disconnect the PBX from all outside lines.

2. Connect known working single line telephones (SLTs) to those outside lines.

3. Make a call to an external destination using those SLTs.

If a call cannot be carried out correctly, there may be a problem with the outside line that the SLT is connected to. Contact your telephone company. If all SLTs operate properly, there may be a problem with your PBX. Do not reconnect the PBX to the outside lines until it has been serviced by an authorised Panasonic Factory Service Centre.

Notes

SAFETY REQUIREMENTS

For All Telephone Equipment

• Never attempt to insert wires, pins, etc. into the vents or holes of the product.

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Attention

• When using a Panasonic

proprietary telephone (PT), use only the correct Panasonic handset.

• For users of PC Phone (Free Licence Version) shipped with KX-DT301/KX-T7601 USB Module:

All features of the PC Phone software are available for 90 days from the date of installation. After this period expires, the following buttons on the Operation Screen will become unavailable:

– Recording – TAM – Voice Memo – Text Memo – Speed

To continue using any of the corresponding features after the trial period, please purchase KX-TDA0350 (PC Phone, 5 licences).

For users in the European Union only

Information for Users on Collection and Disposal of Old Equipment and used Batteries

These symbols on the products, packaging, and/or accompanying documents mean that used electrical and electronic products and batteries should not be mixed with general household waste.

proper treatment, recovery and recycling of old products and used batteries, please take

For them to applicable collection points, in accordance with your national legislation and the Directives 2002/96/EC and 2006/66/EC. By disposing of these products and batteries correctly, you will help to save valuable resources and prevent any potential negative effects on human health and the environment which could otherwise arise from inappropriate waste handling. For more information about collection and recycling of old products and batteries, please contact your local municipality, your waste disposal service or the point of sale where you purchased the items. Penalties may be applicable for incorrect disposal of this waste, in accordance with national legislation.

For business users in the European Union

If you wish to discard electrical and electronic equipment, please contact your dealer or supplier for further information.

Information on Disposal in other Countries outside the European Union

These symbols are only valid in the European Union. If you wish to discard these items, please contact your local authorities or dealer and ask for the correct method of disposal.

Note for the battery symbol (bottom two symbol examples):

symbol might be used in combination with a chemical symbol. In this case it complies

This with the requirement set by the Directive for the chemical involved.

For users in New Zealand only

• This equipment shall not be set to make automatic calls to the Telecom ’111’ Emergency Service.

• The grant of a Telepermit for any item of terminal equipment indicates only that Telecom has accepted

that the item complies with minimum conditions for connection to its network. It indicates no endorsement of the product by Telecom, nor does it provide any sort of warranty. Above all, it provides no assurance

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Attention

that any item will work correctly in all respects with another item of Telepermitted equipment of a different make or model, nor does it imply that any product is compatible with all of Telecom

’s network services.

• APPLICABLE ONLY TO TELECOM CUSTOMERS WHO HAVE AUTOMATIC ACCESS TO OTHER

CARRIERS FOR TOLL CALLS When calling back a number from the Caller ID list, all numbers prefixed with "0 + AREA CODE" will be automatically forwarded to your toll carrier. This includes numbers in your local calling area. The zero + area code should either be removed when calling back local numbers, or check with your toll carrier that a charge will not be levied.

• All persons using this device for recording telephone conversations shall comply with New Zealand law.

This requires that at least one party to the conversation is to be aware that it is being recorded. In addition, the principles enumerated in the Privacy Act 1993 shall be complied with in respect to the nature of the personal information collected, the purpose for its collection, how it is used, and what is disclosed to any other party.

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Table of Contents

Operation ................................................................................................17

1.1 Before Operating the Telephones .................................................................................18

1.1.1 Before Operating the Telephones ..................................................................................18

1.2 Making Calls ....................................................................................................................31

1.2.1 Basic Calling ...................................................................................................................31

1.2.2 Easy Dialling ...................................................................................................................36

1.2.3 Redial .............................................................................................................................40

1.2.4 When the Dialled Line is Busy or There is No Answer ...................................................41

1.2.5 Accessing the ISDN Service (ISDN Service Access) .....................................................49

1.2.6 Alternating the Calling Method (Alternate Calling—Ring/Voice) ....................................50

1.2.7 Calling without Restrictions ............................................................................................51

1.2.8 To Access Another Party Directly from Outside (Direct Inward System Access

[DISA]) ............................................................................................................................52

1.2.9 Setting Your Telephone from Another Extension or through DISA (Remote

Setting) ...........................................................................................................................55

1.3 Receiving Calls ................................................................................................................56

1.3.1 Answering Calls ..............................................................................................................56

1.3.2 Answering Hands-free (Hands-free Answerback) ..........................................................57

1.3.3 Answering a Call Ringing at Another Telephone (Call Pickup) ......................................58

1.3.4 Answering a Call via an External Speaker (Trunk Answer From Any Station

[TAFAS]) .........................................................................................................................59

1.3.5 Using the ANSWER/RELEASE Button ..........................................................................60

1.3.6 Identifying Malicious Calling Parties (Malicious Call Identification [MCID]) ....................62

1.4 During a Conversation ....................................................................................................63

1.4.1 Transferring a Call (Call Transfer) ..................................................................................63

1.4.2 Holding a Call .................................................................................................................68

1.4.3 Talking to Two Parties Alternately (Call Splitting) ..........................................................73

1.4.4 Answering Call Waiting ..................................................................................................75

1.4.5 Multiple Party Conversation ...........................................................................................80

1.4.6 Mute ...............................................................................................................................89

1.4.7 Letting Other People Listen to the Conversation (Off-hook Monitor) .............................90

1.4.8 Using the Headset (Headset Operation) ........................................................................91

1.5 Using a PDN/SDN Button ...............................................................................................93

1.5.1 Primary Directory Number (PDN)/Secondary Directory Number (SDN)

Extension ........................................................................................................................93

1.6 Before Leaving Your Desk .............................................................................................97

1.6.1 Forwarding Calls ............................................................................................................97

1.6.2 Using Voice Messaging (Built-in Simplified Voice Message [SVM]) ............................105

1.6.3 Showing a Message on the Caller’s Telephone Display (Absent Message) ................116

1.6.4 Preventing Other People from Using Your Telephone (Extension Dial Lock) ..............118

1.7 Making/Answering an Announcement ........................................................................120

1.7.1 Paging ..........................................................................................................................120

1.7.2 Answering/Denying a Paging Announcement ..............................................................122

1.7.3 Making a Conference Group Call .................................................................................123

1.8 Setting the Telephone According to Your Needs ......................................................130

1.8.1 Setting the Alarm (Timed Reminder) ............................................................................130

1.8.2 Refusing Incoming Calls (Do Not Disturb [DND]) .........................................................132

1.8.3 Receiving Call Waiting (Call Waiting/Off-hook Call Announcement [OHCA]/Whisper

OHCA) ..........................................................................................................................136

1.8.4 Displaying Your Telephone Number on the Called Party and Caller’s Telephone (Calling/

Connected Line Identification Presentation [CLIP/COLP]) ...........................................137

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1.8.5 Preventing Your Telephone Number Being Displayed on the Caller’s Telephone

(Connected Line Identification Restriction [COLR]) ......................................................138

1.8.6

1.8.7 Preventing Other People from Joining Your Conversation (Executive Busy Override

1.8.8 Turning on the Background Music (BGM) ....................................................................141

1.8.9 Protecting Your Line against Notification Tones (Data Line Security) ..........................142

1.8.10 Checking the Time Service Status ...............................................................................143

1.8.11 Setting the Parallelled Telephone to Ring (Parallelled Telephone) ..............................144

1.8.12 Using Your PS in Parallel with a Wired Telephone (Wireless XDP Parallel

1.8.13 Clearing Features Set at Your Extension (Extension Feature Clear) ...........................146

1.9 Utilising the Call Centre ................................................................................................147

1.9.1 Leaving an Incoming Call Distribution Group (Log-in/Log-out, Wrap-up) .....................147

1.9.2 Monitoring and Controlling the Call Status of an Incoming Call Distribution Group (Incoming

1.9.3 Forwarding a Waiting Call (Manual Queue Redirection) ..............................................153

1.10 Using User-supplied Equipment ..................................................................................154

1.10.1 If a Doorphone/Door Opener is Connected ..................................................................154

1.10.2 If an External Relay is Connected ................................................................................156

1.10.3 If an External Sensor is Connected ..............................................................................157

1.10.4 If a Host PBX is Connected ..........................................................................................158

1.10.5 If a Voice Processing System is Connected .................................................................159

1.11 Administrative Features ...............................................................................................166

1.11.1 Using the Telephones in a Hotel-type Environment (Hospitality Features) ..................166

1.11.2 Recording Information Using Preprogrammed Messages (Printing Message) ............173

1.12 Exchanging the Settings between Extensions ...........................................................174

1.12.1 Walking Extension ........................................................................................................174

1.12.2 Enhanced Walking Extension .......................................................................................175

1.13 Using a Display Proprietary Telephone ......................................................................177

1.13.1 Using the Call Log ........................................................................................................177

1.13.2 Using the Directories ....................................................................................................180

1.13.3 Accessing System Features (System Feature Access) ...............................................188

1.14 Using an IP Proprietary Telephone .............................................................................189

1.14.1 Self Labelling (KX-NT366 only) ....................................................................................189

1.15 Using a KX-HGT100 SIP Extension .............................................................................190

1.15.1 Operation List ...............................................................................................................190

1.15.2 Speed Dialling ..............................................................................................................193

1.15.3 Displaying Your Telephone Number on the Called Party’s Telephone ........................194

1.16 Cellular Phone Features ...............................................................................................195

1.16.1 Cellular Phone Features ...............................................................................................195

Preventing Your Number Being Displayed on the Called Party’s Telephone (Calling Line

Identification Restriction [CLIR]) ...................................................................................139

Deny) ............................................................................................................................140

Mode) ...........................................................................................................................145

Call Distribution Group Monitor) ...................................................................................150

2 Manager Operation ..............................................................................199

2.1 Control Features ...........................................................................................................200

2.1.1 Extension Control .........................................................................................................200

2.1.2 Time Service Mode Control ..........................................................................................201

2.1.3 Restriction Level Control (Dial Tone Transfer) .............................................................203

2.1.4 Turning on the External Background Music (BGM) ......................................................204

2.1.5 Recording Outgoing Messages (OGM) ........................................................................205

2.1.6 Allowing Users to Seize an Unavailable Outside Line (Trunk Busy Out) .....................208

2.1.7 Releasing Network Direct Station Selection (NDSS) Monitor ......................................209

3 Customising Your Phone & System ...................................................211

3.1 Customising Your Phone (Personal Programming) ..................................................212

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Table of Contents

3.1.1 Customising Your Phone (Personal Programming) .....................................................212

3.1.2

3.1.3 Customising the Buttons ..............................................................................................224

3.2 Manager Programming .................................................................................................229

3.2.1 Programming Information .............................................................................................229

3.2.2 Manager Programming .................................................................................................230

3.3 Customising Your System (System Programming) ...................................................232

3.3.1 Programming Information .............................................................................................232

3.3.2 System Programming ...................................................................................................235

Settings on the Programming Mode .............................................................................214

4 Appendix ...............................................................................................239

4.1 Troubleshooting ............................................................................................................240

4.1.1 Troubleshooting ............................................................................................................240

4.2 Feature Number Table ..................................................................................................244

4.2.1 Feature Number Table .................................................................................................244

4.3 What is This Tone? .......................................................................................................256

4.3.1 What is This Tone? ......................................................................................................256

4.4 Revision History ............................................................................................................260

4.4.1 KX-NCP500/KX-NCP1000 PBMPR Software File Version 2.0xxx ...............................260

4.4.2 KX-NCP500/KX-NCP1000 PBMPR Software File Version 4.1xxx ...............................261

4.4.3 KX-TDE100/KX-TDE200 PMMPR Software File Version 2.01xx .................................262

4.4.4 KX-TDE100/KX-TDE200 PMMPR Software File Version 3.0xxx .................................263

4.4.5 KX-TDE100/KX-TDE200 PMMPR Software File Version 4.1xxx .................................264

4.4.6 KX-TDE600 PGMPR Software File Version 3.0xxx .....................................................265

4.4.7 KX-TDE600 PGMPR Software File Version 4.1xxx .....................................................266

Index............................................................................................................267

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Table of Contents

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Section 1

Operation

This chapter shows you step by step how to use each feature. Read this chapter to become familiar with the many useful features of this PBX.

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REDIAL

1.1.1 Before Operating the Telephones

1.1 Before Operating the Telephones

1.1.1 Before Operating the Telephones

What Kind of Telephone Can Be Used?

You can use the following types of telephone with this PBX:

• Panasonic IP Proprietary Telephone (IP-PT)

(e.g., KX-NT346 or KX-NT366)

• SIP Extension

(e.g., KX-HGT100)

• Panasonic Proprietary Telephone (PT)

(e.g., KX-T7636 or KX-DT346)

• Panasonic Portable Station (PS)

(e.g., KX-TCA255 or KX-TD7690)

• Single Line Telephone (SLT)

(e.g., rotary pulse telephone)

Which features are available depend on the type of telephone being used. If you are using a

proprietary telephone with a special feature button such as

follow the operation with the button or display messages for easy programming. If you use a large display telephone (e.g., telephone does not have feature buttons and/or a display, you may operate the PBX by entering a feature number instead. Follow the operation for your type of telephone. If you use a Console, you can use the buttons on the Console as the buttons on the connected proprietary telephone.

KX-NT346 or KX-T7636), you can follow the displayed messages to use the features. If your

or a display (Display PT) or both, you can

Panasonic

• If you use a Panasonic

proprietary not have feature buttons, you may change one of the unused flexible buttons to a feature button. Refer to "3.1.3 Customising the Buttons".

telephone which does

Registration for your Portable Station (PS)/SIP Extension

Your

PS/SIP Extension must be registered with the PBX and assigned an extension number before initial use, through system programming. To confirm the extension number of your PS, refer to "Your extension information" in "3.1.2 Settings on the Programming Mode". For SIP Extension users, follow the instructions for your SIP Extension.

Feature Numbers

To use certain features, you need to enter specified feature numbers (and an additional parameter, if required). There are two types of feature numbers as follows:

• Flexible feature number

• Fixed feature number

Fixed feature numbers cannot be changed. However, you can change the flexible numbers to other numbers for easier use. In this manual, the default numbers (factory installed) are used for operations.

A flexible number is shown as the feature number. Write the new number in

(half-shaded key). Use the new programmed number if you have changed

"4.2.1 Feature Number Table" (Appendix).

18 User Manual

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(Level increases)

Down

(Level decreases)

RightLeft

ENTER

Left

(anti-clockwise)

Level decreases

Right

(clockwise)

Level increases

(Level increases)

Down

(Level decreases)

1.1.1 Before Operating the Telephones

Notice

The default value of a flexible feature number may vary depending on country/area.

If you use a single line telephone which does not have the " " or "#" keys;

it is not possible to access features that have " " or "#" in their feature numbers.

Tone

You will hear various tones, during or after an operation, for confirmation. Refer to Tone?" (Appendix).

"4.3.1 What is This

Display

this manual, you will see "the display …". This refers to the display of a Panasonic proprietary telephone. If your telephone is not a Panasonic display proprietary telephone, the message will not be displayed. If you use a Panasonic display proprietary telephone, the display helps you confirm the settings. Some proprietary telephones also give you easy access to features. A message is displayed depending on the feature. By pressing the corresponding button on the side or at the bottom of the display, or pressing the Navigator Key, you can access the desired feature. Furthermore, depending on the display proprietary telephone, you can operate features or make calls using the display message. Refer to "1.13 Using a Display Proprietary Telephone".

Notice

In this manual, the display messages are described in English.

Your Extension Number

you use a Panasonic display proprietary telephone, you can check your own extension number on the display.

If Press the TRANSFER button or Soft (S1) button while on-hook.

Using a Navigator Key/Jog Dial/Volume Key

The

Navigator Key can be used for the display contrast and the volume control or you can search for desired items on the display. Press the Navigator Key/Volume Key or rotate the Jog Dial in the desired direction. The contrast or the volume level and the items will change as follows:

Examples

The displays and the illustrations shown as examples are from a telephone connected to the

Navigator Key Jog Dial Volume Key

KX-NCP500.

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outside line group no.

(CO)

desired no.

account code

extension no.

outside phone no.

phone no.

dial key

HOLD

1.1.1 Before Operating the Telephones

Restrictions

Some features may be restricted at your extension depending on system programming and the type of telephone being used.

Icon Descriptions

The following icons show you the feature availability, notes and action to use the features.

This feature cannot be used with a single line telephone.

See "Programming" for Related Programming if necessary.

Off-hook (One of the following).

• Lift the handset.

• Press the SP-PHONE button.

• Press the MONITOR button.

(To start talking, lift the handset.)

• Press TALK button.

On-hook (One of the following).

• Hang up.

• Press the SP-PHONE button.

• Press the MONITOR button.

• Press CANCEL button.

Press the corresponding feature button on the proprietary telephone.

Seize an outside line (One of the following).

• Press the CO button.

• Dial automatic line access

number 0/9.

• Dial outside line group

access number and outside

Press the Call button on the Doorphone.

Press the hookswitch lightly.

Talk.

line group number.

20 User Manual

Enter the required number. <Example>

Enter the account code.

Dial an extension number.

Dial the telephone number.

Press the HOLD button on your SIP Extension.

You will hear a busy, confirmation, dial, ring or ringback tone. B. Tone: Busy Tone C. Tone: Confirmation Tone D. Tone: Dial Tone R. Tone: Ring Tone R. B. Tone: Ringback Tone

Dial outside phone number.

Press any dial key (0–9, , #).

Page 21

SP-PHONE

1.1.1 Before Operating the Telephones

When You Use a Panasonic Proprietary Telephone

If you use a Panasonic proprietary telephone and the Console, they may have some of the useful feature buttons described below. For a PS user, refer to "Operating Instructions operations simple. The illustrations may differ from the buttons on your telephone.

Buttons on the PT

" for PS. These buttons make

Flexible Buttons:

Used to make or receive an outside feature button. Button assignment is required. Refer to "Customised Buttons" for details.

call (CO button), or as a

SP-PHONE:

Used for hands-free operation.

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AUTO DIAL

STORE

PAUSE

REDIAL

MESSAGE

1.1.1 Before Operating the Telephones

AUTO DIAL/STORE:

Used for System/Personal Speed Dialling or storing programme changes.

PAUSE:

Used to insert a pause when storing a telephone number. This button also functions as the PROGRAM button when

there is no PROGRAM button on

your telephone.

REDIAL:

Used to redial the last dialled number.

MESSAGE:

Used to leave a message waiting indication the message waiting indication.

or call back the party who left

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INTERCOM

INT’

MONITOR

AUTO ANS

MUTE

1.1.1 Before Operating the Telephones

INTERCOM:

Used to make or receive intercom calls.

Soft Buttons:

Used to select the item displayed on the bottom of the display.

MONITOR:

Used for hands-free dialling. You can monitor the party’s voice in hands-free mode.

AUTO ANS (Auto Answer)/ MUTE:

Used to receive an incoming call in hands-free mode or mute the microphone during a conversation.

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TRANSFER

HOLD

FLASH/

RECALL

CONF

1.1.1 Before Operating the Telephones

TRANSFER:

Used to transfer a call to another party.

HOLD:

Used to place a call on hold.

FLASH/RECALL:

Used to disconnect the current call and make another call without hanging up. This button also functions as a CANCEL button while on-hook.

CONF (Conference):

Used to establish a multiple party conversation.

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VOICE CALL

MUTE

FWD/DND

PROGRAM

PROG.

ANSWER

1.1.1 Before Operating the Telephones

VOICE CALL/MUTE:

Used

to monitor an intercom call automatically, but it cannot be used for hands-free conversations. It also mutes the handset microphone during a conversation.

PROGRAM:

Used to enter and exit the Programming mode.

Call Forwarding (FWD)/Do Not Disturb (DND):

Used to perform Call Forwarding (FWD) or Do Not Disturb (DND).

ANSWER:

Used to answer an incoming call.

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RELEASE

VOL

(PF)

MODE

SELECT

SHIFT

1.1.1 Before Operating the Telephones

RELEASE:

Used to disconnect the line.

Navigator Key/Jog Dial/Volume Key:

Used to adjust the volume and the display contrast or select desired items.

Programmable Feature (PF):

Located Flexible button array or on the DSS Console.

Assigns the desired button and used to access the stored feature. Mostly used as a One-touch Dialling button. (Only the "F and number" may be shown on some telephones.)

on the upper part of the

SELECT:

Used to select the displayed item or to call the displayed phone number.

ENTER:

Used to confirm the selected item.

Used to switch the page for the Self Labelling feature. (KX-NT366 only)

MODE:

Used to shift the display to access various features.

SHIFT:

Used to access the second level of Soft button features.

CANCEL:

Used to cancel the selected item.

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1.1.1 Before Operating the Telephones

Customised Buttons

If the term is in parentheses like (Account) in this manual, it means a flexible button has been made into an "Account" button. To customise, refer to "3.1.3 Customising the Buttons".

Button Feature

Loop-CO (L-CO)

Used to access an idle outside line for making outside calls. Incoming outside calls from any outside line arrive at this button.

Used to access an idle outside line in a specified outside line group for

Group-CO (G-CO)

making outside calls. Incoming

calls from outside lines in the assigned outside line group arrive

at this button.

Single-CO (S-CO)

Direct Station Selection (DSS)

Used to access a specified outside line for making or receiving outside calls.

Used to access an extension with one touch. It is also possible to be changed to the other feature button.

One-touch Dialling Used to access a desired party or system feature with one touch.

Incoming Call Distribution Group (ICD Group)

Message

Message for Another Extension

Used to access a specified incoming call distribution group for making or receiving calls.

Used to leave a message waiting indication or call back the party who left the message waiting indication.

Used to have a Message button for another extension.

Call Forwarding (FWD)/Do Not Disturb (DND)—Both

Used to forward all calls to a specified destination or refuse.

calls

FWD/DND—Outside calls Used to forward outside calls to a specified destination or refuse.

FWD/DND—Intercom calls Used to forward intercom calls to a specified destination or refuse.

Group FWD—Both calls Used to forward all the calls to your group to a specified destination.

Group FWD—Outside calls Used to forward the outside calls to your group to a specified destination.

Group FWD—Intercom calls Used to forward the intercom calls to your group to a specified destination.

Account Used to enter an account code.

Conference Used to establish a multiple party conversation.

Terminate

External Feature Access (EFA)

Used to disconnect the current call and make another call without hanging up.

Used to access special features offered by a host PBX or a telephone company.

Call Charge Reference Used to check the total call charge for your own extension.

Call Park Used to park or retrieve a call in a preset parking zone.

Call Park (Automatic Park Zone)

Used to park a call in an idle parking zone automatically.

Call Log Used to show the incoming call information.

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1.1.1 Before Operating the Telephones

Button Feature

Call Log for ICD Group Used to have a Call Log button for incoming call distribution group.

Log-in/Log-out Used to switch between the log-in and log-out mode.

Log-in/Log-out of a specified group

Used to have a Log-in/Log-out button for another incoming call distribution group.

Log-in/Log-out for all groups Used to have a Log-in/Log-out button for all groups.

Hurry-up

Used to transfer the longest waiting call in the queue of an incoming call distribution group to the overflow destination.

Wrap-up Used to switch the wrap-up status, Ready and Not Ready mode.

System Alarm Used to confirm a PBX error.

Time Service (Day/Night/ Lunch/Break)

Used to switch the time service mode.

Answer Used to answer an incoming call.

Release

Toll Restriction/Call Barring

Used to disconnect the line during or after a conversation or to complete a Call Transfer.

Used to change the toll restriction/call barring level of other extension users temporarily.

ISDN Service Used to access an ISDN service.

Calling Line Identification Restriction (CLIR)

Connected Line Identification Restriction (COLR)

Used to switch between the CLIP and CLIR services.

Used to switch between the COLP and COLR services.

ISDN-Hold Used to transfer a call using telephone company.

Headset Used to talk using the headset.

Time Service Switching Mode (Automatic/Manual)

Used to switch the time service mode, Automatic or Manual.

Two-way Record Used to record a conversation into your own mailbox.

Two-way Transfer Used to record a conversation into the mailbox of a specific extension.

One-touch Two-way Transfer

Live Call Screening (LCS)

Voice Mail Transfer

Network Direct Station Selection (NDSS)

Used to record a conversation into the mailbox of a specific extension with one touch.

Used to monitor your own voice mailbox while an incoming caller is leaving a message and, if desired, intercept the call.

Used to transfer a call to the mailbox of a specified extension. Also used to access some voice mail features with one touch.

Used to access an extension connected to other PBXs in the network with one touch.

CTI Used to access CTI features.

Check-in Used to switch the room status of extensions from Check-out to Check-in.

Check-out Used to switch the room status of extensions from Check-in to Check-out.

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Calling Another Extension

To call an extension (Intercom Call)

The DSS button light shows the current status as follows:

Off: The extension is idle. Red on: Your or another extension is using the line.

For quick operation

If you are an operator or dial some extensions frequently, DSS buttons are useful.

Customising Your Phone

3.1.3 Customising the Buttons Create or edit a Direct Station Selection (DSS) button.

PT and SLT

PT/SLT/PS/SIP Extn.

Off-hook.

Talk.Dial extension number

or press DSS.

extension no.

(DSS)

Feature title

Operation steps

The description of the icons are explained on "Icon Descriptions".

Conditions

Hints

Programming References: The related or required programming is noted.

To call using a directory, refer to "1.13.2 Using the Directories".

Hands-free Operation

You can make an intercom call and have a conversation in hands-free mode using the SPPHONE button.

3.1.2 Settings on the Programming Mode—Preferred Line Assignment—Outgoing Select the seized line when going off-hook.

1.1.1 Before Operating the Telephones

Button Feature

Cleaned-up

Primary Directory Number (PDN)

Secondary Directory Number (SDN)

Used to switch the room status of extensions between Ready and Not Ready.

Used to make and receive both outside and intercom calls.

Used to show the current status of another extension, call the extension, and pick up or transfer calls to it.

How to Follow the Steps

An example of system operation is shown below.

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Doorphone & Door Opener

External Music Source

Pager/

Speaker

Remote PC

Printer

Telephone Company

PBX

Amplifier

External Sensor/

External Relay Device

KX-T7600 KX-T7600

Voice Processing

System

KX-T7636/

KX-T7633

Router

CSPS

Wireless Phone

Fax Machine

USB

APT

DPT

ISDN Telephone

CTI Server

SLT

DSS Console

IP-PT

SIP Extension

Private

IP Network

ITSP

Network

DCE

(e.g., ADSL

Modem)

WAN

USB

KX-DT300 KX-DT300

KX-DT346/

KX-DT343

IP-CS

IP Softphone, CA

Client PC

1.1.1 Before Operating the Telephones

Connection Example

This diagram shows you a connection example.

ITSP: Internet Telephony Service Provider

DCE: Data Circuit Terminating Equipment

CA: Communication Assistant

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1.2 Making Calls

PT and SLT

PT/SLT/PS/SIP Extn.

Off-hook.

Talk.Dial extension number,

or press DSS or SDN.

extension no.

(DSS)

(SDN)

1.2.1 Basic Calling

– Calling Another Extension – Calling an Outside Party – – Using an Account Code (Account Code Entry)

Calling Another Extension

To call an extension (Intercom Call)

Making a Call to a Private Network (TIE Line Access)

1.2.1 Basic Calling

• The DSS button light shows the current status as follows:

Off: The extension is idle. Red on: Your or another extension is using the line.

You have to press the SDN button once or twice depending on the mode of the SDN button.

• *

For details, refer to "1.5.1 Primary Directory Number (PDN)/Secondary Directory Number (SDN) Extension".

• To call using a directory, refer to "1.13.2 Using the Directories

• For quick operation

If you are an operator or dial some extensions frequently, DSS buttons are useful.

• Hands-free Operation

You can make an intercom call and have a conversation in hands-free mode using the SP-PHONE button.

Customising Your Phone

• 3.1.2 Settings on the Programming Mode—Preferred Line Assignment—Outgoing Select

the seized line when going off-hook.

• 3.1.3 Customising the Buttons

Create or edit a Direct Station Selection (DSS) button.

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PT/SLT/PS/SIP Extn.

Off-hook.

Enter 9 or 0.

PT/SLT/PS/SIP Extn.

Off-hook. Talk.

Dial outside phone number.

Press L-CO or enter automatic

line access number.

0 9

(L-CO)

outside

phone no.

PT and SLT

PT/SLT/PS/SIP Extn.

Off-hook. Talk.

Press G-CO or enter outside line

group access number and then outside line group number (2 digits).

Dial outside phone number.

outside

phone no.

(G-CO)

outside line

group no.

1.2.1 Basic Calling

To call an operator (Operator Call)

You can call an extension or a group assigned as the operator.

• The operator call number (default) varies depending on country/area.

Calling an Outside Party

You have to seize an outside line before dialling an outside phone number because external calls are made via your PBX. Select one of the following methods:

To select an idle outside line automatically (Automatic Line Access)

• The automatic line access number (default) varies depending on country/area.

To select an idle outside line in the specified outside line group automatically (Outside Line Group Access)

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To select the specified outside line

PT and

PT/PS

Off-hook.

Talk.Press S-CO.

(S-CO)

Dial outside phone number.

outside

phone no.

PT/SLT/PS/SIP Extn.

Off-hook.

Talk.

private phone no.

Dial extension number or enter 7 and then dial private phone number.

extension no.

• Each of the S-CO button or G-CO button light shows the current status as follows:

Off: The line is idle. Red on: The line is in use.

• You

may be restricted from making a call to the specified outside party. To make a call, refer

to "1.2.7 Calling without Restrictions".

• To confirm number before dialling, you can enter a phone number and confirm it on the

display and then go off-hook. (Predialling)

• Call Charge Reference

You can confirm your total call charges by pressing the Call Charge Reference button.

• To

make a call to another party without going on-hook, press the FLASH/RECALL button. It will re-access the outside line and provide external dial tone. Pressing the Terminate button will provide intercom dial tone. You can dial the new phone number without going on/off-hook.

• Hands-free Operation

You can make an outside call and have a conversation in hands-free mode using the SP-PHONE button.

1.2.1 Basic Calling

Making a Call to a Private Network (TIE Line Access)

You can access extensions connected to other PBXs in a private network.

To call

Customising Your Phone

• 3.1.2

Settings on the Programming Mode—Preferred Line Assignment—Outgoing Select

the seized line when going off-hook.

• 3.1.3 Customising the Buttons

Create or edit a Loop-CO (L-CO) button, a Group-CO (G-CO) button, a Single-CO (S-CO) button, a Terminate button or a Call Charge Reference button.

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PT and SLT

PT/PS

Off-hook. Press NDSS.

Talk.

(NDSS)

PT/SLT/PS/SIP Extn.

Enter #.

Off-hook.

account code

Enter account code (max. 10 digits).

Press Account or enter 49.

Dial outside

phone number.

outside

phone no.

Seize outside line before entering outside phone number.

(Account)

D.Tone

1.2.1 Basic Calling

• * Which type of telephone number must be entered depends on the settings of your PBX.

To call with one touch

• To start monitoring another PBX extension after customising an NDSS button, go

off-hook, press the NDSS button, and go on-hook. The NDSS button light will show the current status as follows:

Off: The extension is idle. Red on: The extension is busy.

Using an Account Code (Account Code Entry)

You

may give a specified account code to extension users and check their telephone usage. You can specify

an account code for each client and check the call duration.

Customising Your Phone

• 3.1.3 Customising the Buttons

Create or edit a Network Direct Station Selection (NDSS) button.

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1.2.1 Basic Calling

• A Panasonic proprietary telephone extension user can enter an account code during a

conversation and when hearing reorder tone after the other party hangs up.

• Account codes may use the digits "0" through

"9".

• Depending on the settings of your PBX, you may be required to enter an account code to

make an outside call.

• If you enter the wrong code, press the "

" key and re-enter the account code.

• For

your convenience, you can store the code with the phone number in the memory (e.g.,

Speed Dialling).

Customising Your Phone

• 3.1.3 Customising the Buttons

Create or edit an Account button.

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Press One-touch Dialling.

Off-hook.

PT/PS

(One-touch Dialling)

Off-hook.

Enter personal speed dialling number (2 digits).

Enter #.

desired

phone no.

personal speed

dialling no.

Enter desired phone number

(max. 32 digits).

On-hook.

Enter 30.

Enter outside line access number before outside phone number.

C.Tone

PT/SLT/SIP Extn.

1.2.2 Easy Dialling

This is convenient for frequently dialled phone numbers.

– With a One-touch Button (One-touch Dialling) – Using Numbers Stored at Your Extension (Personal Speed Dialling) – Using Numbers Stored in the PBX (System Speed Dialling) – To a Preset Number by Going Off-hook (Hot Line) –

With a One-touch Button (One-touch Dialling)

Using a Preprogrammed Number (Quick Dialling)

You can store a phone number into the flexible button for one-touch operation.

Using Numbers Stored at Your Extension (Personal Speed Dialling)

You can store up to 100 numbers at your extension for your personal use. This feature is also known as Station Speed Dialling.

To store a phone number

Customising Your Phone

• 3.1.3 Customising the Buttons

Create or edit a One-touch Dialling button, store the desired phone number or feature number.

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To dial

PT/SLT/SIP Extn.

Enter . Dial personal speed

dialling number (2 digits).

personal speed

dialling no.

Off-hook.

Press AUTO DIAL or enter .

AUTO DIAL

STORE

PT/SLT/PS/SIP Extn.

Off-hook.

Dial system speed

dialling number (3 digits).

system speed

dialling no.

Press AUTO DIAL or enter .

AUTO DIAL

STORE

1.2.2 Easy Dialling

• To call using a directory, refer to "1.13.2 Using the Directories

Using Numbers Stored in the PBX (System Speed Dialling)

You can make calls using speed dialling numbers stored in the PBX.

• To call using a directory, refer to "1.13.2 Using the Directories

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PT/SLT/PS

Enter #.

On-hook.

Off-hook.

Enter desired

phone number

(max. 32 digits).

desired

phone no.

Enter outside line access number before outside phone number.

Enter

740

Enter 2.

4 0

C.Tone

PT/SLT/PS

Off-hook.

On-hook.

Enter 1 to set or 0 to cancel.

Set

Cancel

Enter 740.

4 07

C.Tone

Off-hook.

PT/SLT/PS

1.2.2 Easy Dialling

To a Preset Number by Going Off-hook (Hot Line)

You can make an outside call simply by going off-hook if you have preprogrammed your phone. This feature is also known as Pickup Dialling.

To store a phone number

To set/cancel

To dial

38 User Manual

• To call another party, dial the desired party

’s phone number before the preprogrammed

number is dialled.

• You should assign the intercom line as the seized line when going off-hook. (Preferred Line

Assignment—Outgoing)

• It is possible to increase the delay before Hot Line is activated through system programming.

This can be useful if you require more time after going off-hook to dial another telephone number or extension number.

Customising Your Phone

• 3.1.2 Settings on the Programming Mode

Select the seized line when going off-hook.

—Preferred Line Assignment—Outgoing

Page 39

Using a Preprogrammed Number (Quick Dialling)

Off-hook.

Dial quick dialling

number (max. 8 digits).

PT and SLT

quick dialling no.

PT/SLT/PS/SIP Extn.

You can make a call simply by pressing the preprogrammed number for quick dialling.

• This is a useful feature for hotels.

For example, to dial Room Service, dial the digit

"3", not the full extension number.

1.2.2 Easy Dialling

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Page 40

PT/SLT/PS/SIP Extn.

Off-hook.

Press REDIAL or enter #.

REDIAL

1.2.3 Redial

This is convenient when calling the same outside party again.

– Redialling the Last Number You Dialled (Last Number Redial)

Redialling the Last Number You Dialled (Last Number Redial)

• Up to 32 digits can be stored and redialled.

• After pressing REDIAL, if you hear a busy tone again, press REDIAL to retry.

• Automatic Redial

redial automatically, press the SP-PHONE button and then the REDIAL button, or press

the REDIAL button directly. It will keep trying the busy number until the called party answers or until a specified timeout. You can perform other tasks during dialling. To cancel, press the FLASH/RECALL button. Some outside lines may not support this feature. This feature is not available for the KX-T7665 and PS.

40 User Manual

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PT/SLT/PS

While hearing a busy tone

Enter 6.

On-hook.

C.Tone

Off-hook.

PT/SLT/PS

Talk.

While hearing a callback ringing

R.B.Tone

1.2.4 When the Dialled Line is Busy or There is No Answer

–

Reserving a Busy Line (Automatic Callback Busy)

– Setting Callback on an ISDN Line (Completion of Calls to Busy Subscriber [CCBS]) – Sending a Call Waiting Notification (Call Waiting) – Leaving a Message Waiting Indication/Calling Back the Caller Who Left an Indication (Message

Waiting)

– Joining an Existing Call (Executive Busy Override) – Monitoring Another Extension (Call Monitor) – To an Extension Refusing the Call (DND Override)

Reserving a Busy Line (Automatic Callback Busy)

You can set the telephone to receive callback ringing:

• when a dialled extension becomes idle.

• when your desired outside line that is in use by another extension becomes idle.

You cannot set Automatic Callback Busy for a busy party outside of the PBX. When you answer the callback ringing:

• For an outside call: The line is seized.

• For an intercom call: The called extension starts ringing automatically.

To set (for both extension and outside line)

To answer the callback ringing from an idle extension

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Off-hook.

PT/SLT/PS

Talk.

Dial outside phone

number.

outside

phone no.

While hearing a callback ringing

Off-hook.

PT/SLT/PS

On-hook.

4 6

Enter 46.

C.Tone

PT/SLT/PS

On-hook.

While hearing a busy tone

Enter 6.

C.Tone

1.2.4 When the Dialled Line is Busy or There is No Answer

To answer the callback ringing from an idle outside line

• If you do not answer the callback ringing within 10 seconds, this feature will be cancelled.

To cancel callback ringing (Automatic Callback Busy Cancel)

Setting Callback on an ISDN Line (Completion of Calls to Busy

Subscriber [CCBS])

can set the telephone to receive callback ringing when a busy called party on an ISDN line becomes free.

You When you answer the callback ringing, the called party’s telephone number is automatically dialled.

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To answer while hearing a callback ringing

PT/SLT/PS

Off-hook.

PT/SLT/PS

On-hook.

4 6

Enter 46.

C.Tone

PT/SLT/PS

Enter 1.

While hearing a busy tone

To cancel (CCBS Cancel)

1.2.4 When the Dialled Line is Busy or There is No Answer

• If you do not answer within a specified time period, this feature will be cancelled.

• Availability of this feature depends on the ISDN service of your telephone company.

Sending a Call Waiting Notification (Call Waiting)

You can inform the called party that your call is waiting. This feature is also known as Busy Station Signalling (BSS).

• Depending

party using the speaker and the microphone (Off-hook Call Announcement [OHCA]), or you can send a call announcement through the handset (Whisper OHCA), if they are having another conversation using the handset. Refer to "1.8.3 Receiving Call Waiting (Call Waiting/Off-hook Call Announcement [OHCA]/ Whisper OHCA)".

• Depending on system programming and the called extension’s setting, a call waiting tone

may be sent automatically without performing the operation above. For details, refer to "Automatic Call Waiting" in "3.1.2 Settings on the Programming Mode".

on the type of the other party’s telephone, you may be able to talk to the other

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PT/SLT/PS

Press MESSAGE or enter 4.

On-hook.

When the called extension is busy or does not answer

MESSAGE

C.Tone

PT and SLT

PT/SLT/PS/SIP Extn.

Off-hook.

Enter 1 to leave or 0 to cancel.

On-hook.

Enter desired extension number.

Leave

Cancel

Enter 70.

desired

extension no.

C.Tone

1.2.4 When the Dialled Line is Busy or There is No Answer

Leaving a Message Waiting Indication/Calling Back the Caller Who Left

an Indication (Message Waiting)

For an extension leaving a message waiting indication When the called extension is busy or does not answer your call, you can leave a notification so that the called party may call you back.

For an extension receiving a message waiting indication As a message receiver, the Message button light or Message/Ringer Lamp lets you know that a call has been received. If you receive notification, you can call the caller back by a simple operation.

Note

For an extension receiving a message waiting indication, this feature is not available for SIP extensions (except the KX-HGT100). Guide of the KX-HGT100 for instructions.

For an extension leaving a message waiting indication

To leave a message waiting indication

For KX-HGT100 users, refer to the Quick Reference

To leave/cancel a message waiting indication

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While on-hook

PT/PS

Press MESSAGE until the desired extension appears.

Off-hook. Talk.

MESSAGE

Off-hook.

Press MESSAGE or enter 70 and then 2.

PT/SLT/PS/KX-HGT100

Talk.

MESSAGE

PT/SLT/PS/KX-HGT100

Off-hook.

Enter 0.

On-hook.

Dial your

extension number.

Enter 70.

your

extension no.

C.Tone

1.2.4 When the Dialled Line is Busy or There is No Answer

For an extension receiving a message waiting indication

To check the left message and call back

To call back

To clear message waiting indications left on your extension

• The Message button light or Message/Ringer Lamp shows the current status as follows:

Off: No message Red on: You have a message.

• The display shows the messages starting with the most recent call.

• At

a called extension, the MESSAGE button allows you to clear message waiting indications if you do not want to call the callers back. To clear, press the MESSAGE button and then press the soft button.

• On your PT, you can establish one or more Message for Another Extension buttons. These

buttons can accept the message waiting notification of other extensions or various incoming call distribution groups. In other words, you can monitor the message waiting notifications of other telephones.

• A single line telephone extension user will receive a special dial tone as message waiting

notification when going off-hook.

• The message waiting lamp of a single line telephone can also let you know that you have a

message in the same way as the Message button.

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Enter 3.

PT/SLT/PS

Talk.

C.Tone

During a conversation

C.Tone

Talk.

A three-party conversation is now established.

Parties in the conversation

Party joining the call

Off-hook.

B. Tone

Dial extension number,

PDN, or SDN.

extension no.

(SDN)

(PDN)

Off-hook.

Press red CO, PDN, or SDN.

Enter 3.

PT/PS

Talk.

B. Tone C.Tone

Parties in the conversation

Party joining the call

During a conversation

C.Tone

Talk.

A three-party conversation is now established.

(CO)

(SDN)

(PDN)

1.2.4 When the Dialled Line is Busy or There is No Answer

Customising Your Phone

• 3.1.3 Customising the Buttons

Create or edit a Message button or Message for Another Extension button.

Joining an Existing Call (Executive Busy Override)

The preprogrammed extension can call someone who is busy on the telephone and establish a three-party conversation.

To join an intercom call

To join an outside call

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• To join another conversation, you must have Executive Busy Override enabled at your

Talk to the other party.

During a conversation

PT/PS

Press TRANSFER.

TRANSFER

To continue

extension through COS programming.

is possible for an originating extension to leave a three-party conversation with an outside

• It

party and let the two other parties talk by simply going on-hook.

• Executive Busy Override is not available when making a call to a SIP Extension.

For the originating extension

To talk to each party alternately

1.2.4 When the Dialled Line is Busy or There is No Answer

• You can also deny others the possibility of joining your conversation (Default: Allow). Refer

to "1.8.7 Deny)".

Preventing Other People from Joining Your Conversation (Executive Busy Override

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PT/SLT/PS

Enter 5.

B.Tone

Off-hook.

C.Tone

Monitoring starts

Press red DSS, PDN, or SDN, or dial extension number.

extension no.

(DSS)

(SDN)

(PDN)

Enter 1.

PT/SLT/PS

Talk.

R.B.Tone

extension no.

Dial extension number.

DND Tone

Off-hook.

1.2.4 When the Dialled Line is Busy or There is No Answer

Monitoring Another Extension (Call Monitor)

The preprogrammed extension can monitor another extension.

To monitor

To an Extension Refusing the Call (DND Override)

The preprogrammed extension can call someone who has set the DND feature.

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Off-hook.

On-hook.

PT/PS

Press ISDN service. Or press ISDN service and then enter service code and then press ISDN service again.

outside line

Seize outside line.

(If all required digits are stored.)

(Requires to dial additional digits.)

service code

(ISDN Service)

(ISDN Service) (ISDN Service)

1.2.5 Accessing the ISDN Service (ISDN Service Access)

You can access services provided by the ISDN.

To access

• Availability of features depends on the ISDN service of your telephone company.

Customising Your Phone

• 3.1.3 Customising the Buttons

Create or edit an ISDN Service button.

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Ring

Hello

After dialling

Enter .

PT/SLT/PS

Talk.

C.Tone

1.2.6 Alternating the Calling Method (Alternate Calling—Ring/Voice)

1.2.6 Alternating the Calling Method (Alternate Calling—Ring/ Voice)

The caller can alternate the alerting method, either ring or voice, when making an intercom call. On the other hand, any extension can set the alerting method, Ringing (Default): You can call the other party with a ring tone. Voice-calling: You can talk to the other party immediately after confirmation tone.

To change the method

either ring or voice, when receiving an intercom call.

• Voice-calling from a SIP Extension is not available.

the called party uses a SIP Extension, single line telephone (SLT) or portable station (PS),

• If

Voice-calling is not available.

• This feature is not available when the called party’s telephone is in the Voice Call Deny mode.

Customising Your Phone

• 3.1.2 Settings on the Programming Mode—Alternate Receiving—Ring/Voice

Select the alerting method, either ring or the other party

’s voice.

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1.2.7 Calling without Restrictions

Off-hook.

PT/SLT/PS

Enter 47.

extension PIN

extension no.

your

extension no.

desired

phone no.

Dial your extension number.

Enter extension PIN (max. 10 digits).

If a wrong extension PIN is entered, you hear an alarm tone.

Dial desired

phone number.

Seize outside line before entering outside phone number.

C.Tone & D.Tone

PIN: Personal Identification Number

Off-hook.

PT/SLT/PS

Enter 47.

Enter .

verification code PIN

verification code

Enter verification code (max. 4 digits).

Enter verification code PIN (max. 10 digits).

If a wrong verification code PIN is entered, you hear an alarm tone.

extension no.

desired

phone no.

Dial desired phone number.

Seize outside line before entering outside phone number.

C.Tone & D.Tone

PIN: Personal Identification Number

1.2.7 Calling without Restrictions

–

Using Your Calling Privileges at Another Extension (Remote COS Access)

Using Your Calling Privileges at Another Extension (Remote COS

Access)

You

can use your calling privileges (Class of Service) at another extension. You may override restrictions which have been set. To use this feature, an original extension number and an extension PIN (Personal Identification Number) are required. You can make a call by entering a verification code and verification code PIN.

To call (Walking COS)

To call with a verification code (Verification Code Entry)

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Dial DISA phone number.

DISA

phone no.

From Outside Telephone

In No Security Mode/Trunk Security Mode

Off-hook.

Dial DISA

phone number.

Enter extension PIN or verification code PIN (max.10 digits).

DISA

phone no.

In All Security Mode

Off-hook.

Enter 47.

Dial your extension number, or enter

and then verification code.

your

extension no.

verification

code

Dial desired extension number.

desired

extension no.

Dial desired extension number.

desired

extension no.

extension PIN

verification code PIN

R.B.Tone & DISA message

C.Tone & D.Tone

PIN: Personal Identification Number

1.2.8 To Access Another Party Directly from Outside (Direct Inward System Access [DISA])

–

Calling through DISA

When outside callers access extensions in the PBX, a prerecorded message greets the caller and gives information need the operator’s assistance. You may be able to access system features or call an outside party with your password depending on the security mode.

To call an extension

about how to access an extension. You do not

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In No Security Mode

Dial

DISA

phone number

In Trunk Security Mode/All Security Mode

From Outside Telephone

DISA

phone no.

Off-hook.

Enter 47.

Seize outside line before dialling outside phone number.

Dial outside phone

number.

outside

phone no.

Seize outside line before dialling outside phone number.

Dial outside phone

number.

outside

phone no.

R.B.Tone & DISA message

Dial

DISA

phone number.

Dial your extension number, or enter

and then verification

code.

Enter extension PIN or

verification code PIN

(max.10 digits).

extension PIN

C.Tone & D.Tone

DISA

phone no.

PIN: Personal Identification Number

your

extension no.

verification

code

verification code PIN

Dial

phone number.

To dial a different number during a conversation with an outside party or while hearing the ringback, reorder, or busy tone

Enter .

phone no.

Dial a line access number as the first digit when calling an outside party.

From Outside Telephone

DISA message

1.2.8 To Access Another Party Directly from Outside (Direct Inward System Access [DISA])

To call an outside party

• * Callers from preprogrammed outside numbers can access the PBX through DISA without

a password (extension PIN/verification code PIN) (DISA Automatic Walking COS).

• When making an outside call using Walking COS through DISA, the CLIP number for that

call will be that of the extension seized by Walking COS.

To retry

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1.2.8 To Access Another Party Directly from Outside (Direct Inward System Access [DISA])

CAUTION

There

is a risk that fraudulent telephone calls will be made using the Outside-to-Outside Call feature of DISA. The cost of such calls will be billed to the owner/renter of the PBX. To protect the PBX from this kind of fraudulent use, we strongly recommend:

a. Enabling DISA security (Trunk Security or All Security). b. Keeping your passwords (verification code PIN/extension PIN) secret. c. Selecting complex, random PINs that cannot be easily guessed. d. Changing PINs regularly.

• Time limit

Both parties will hear an alarm tone fifteen seconds before the specified time limit. To extend, press any dial button except

• If Built-in Automated Attendant service is set, you can access the desired extension

simply by pressing a single digit (0

–9) from the options given the prerecorded message.

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Off-hook.

PT/SLT/PS

Enter 47.

extension PIN

extension no.

your

extension no.

desired

feature no.

Dial your extension number.

Enter extension PIN (max. 10 digits).

If a wrong extension PIN is entered, you hear an alarm tone.

Dial desired

feature number.

C.Tone & D.Tone

PIN: Personal Identification Number

Off-hook.

Enter 47.

Dial your extension number.

Enter extension PIN (max. 10 digits).

If a wrong extension PIN is entered, you hear an alarm tone.

Dial desired

feature number.

Dial

DISA

phone number.

DISA

phone no.

extension no.

your

extension no.

R.B.Tone & DISA message

extension PIN

extension no.

desired

feature no.

C.Tone & D.Tone

PIN: Personal Identification Number

From Outside Telephone

1.2.9 Setting Your Telephone from Another Extension or through DISA (Remote Setting)

You can set the following features on your telephone from another extension or through DISA.

• Call Forwarding (FWD)/Do Not Disturb (DND)

• Changing the Log-in/Log-out Status of Extensions

• Absent Message

• Extension Dial Lock

• Time Service—Changing the Time Mode (Day/Night/Lunch/Break)

From another extension

Through DISA

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Talk.

Off-hook.

Select one of the following methods:

· Lift the handset to receive the preferred line. (Default: Ringing line is selected.)

· Press the SP-PHONE button.

· Press the flashing CO, INTERCOM, ICD Group, PDN, or SDN button directly.

· Press the ANSWER button.

PT/SLT/PS/SIP Extn.

1.3.1 Answering Calls

1.3 Receiving Calls

1.3.1 Answering Calls

• Hands-free Operation

You can receive a call and have a conversation in hands-free mode using the SP-PHONE button.

Customising Your Phone

• 3.1.2 Settings on the Programming Mode

Preferred Line Assignment—Incoming

Select the seized line when going off-hook.

Alternate Receiving—Ring/Voice

Select the alerting method, either ring or the other party’s voice.

—

• 3.1.3 Customising the Buttons

Create or edit an Incoming Call Distribution Group (ICD Group), Primary Directory Number (PDN), or Secondary Directory Number (SDN) button.

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Press AUTO ANS.

While on-hook

AUTO ANS

MUTE

1.3.2 Answering Hands-free (Hands-free Answerback)

You can answer an incoming call without going off-hook as soon as the line is connected.

an intercom call arrives, you will hear the caller talking without the phone ringing.

When When an outside call arrives, you will hear the caller talking after a preprogrammed number of rings. Hands-free Answerback for outside calls requires system programming.

To set/cancel

• The AUTO ANS button light shows the current status as follows:

Off: Not set Red on: Set

• PS users: Refer to "Operating Instructions" for PS.

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PT/SLT/PS

Off-hook.

Press flashing DSS. Enter 40 and then dial group number (2 digits). Or enter 41 and then dial extension number.

Talk.

Group

Directed

4 0

group no.

extension no.

(DSS)

C.Tone

Off-hook.

On-hook.

Enter 1 to deny or 0 to allow.

PT/SLT/PS/SIP Extn.

Deny

Allow

Enter 720.

2 07

C.Tone

1.3.3 Answering a Call Ringing at Another Telephone (Call Pickup)

–

Answering a Call from Another Telephone (Call Pickup)

– Denying Other People the Possibility of Picking Up Your Calls (Call Pickup Deny)

Answering a Call from Another Telephone (Call Pickup)

You

can answer an incoming call that is ringing at another extension or group from your phone without leaving your desk. The following types of pickup are available:

Group Call Pickup: Picks up a call within your group. Directed Call Pickup: Picks up a specified extension’s call.

Denying Other People the Possibility of Picking Up Your Calls (Call

Pickup Deny)

You can deny or allow other people to pick up your calls.

• If you receive a call waiting tone, you can ask a third party to pick up your second call with

Directed Call Pickup.

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Off-hook.

PT/SLT/PS

Talk.

While hearing a tone

Enter 42.

C.Tone

Enter 1.

Off-hook.

Dial speaker

number (1 digit).

speaker no.

PT/SLT/PS

Talk.

While hearing a tone

Enter 42.

C.Tone

1.3.4 Answering a Call via an External Speaker (Trunk Answer From Any Station [TAFAS])

can be notified of incoming outside calls through an external speaker. These calls can be answered from

You any extension.

Through an external speaker

[For KX-NCP series PBX users]

[For KX-TDE series PBX users]

• You can also receive a paging announcement via a speaker with this operation.

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Press ANSWER.

Talk.

ANSWER

During a conversation

Press DSS or dial desired phone number.

The called party answers.

Seize outside line before dialling outside phone number.

(DSS)

desired

phone no.

Press TRANSFER.

TRANSFER

Press RELEASE.

RELEASE

Press ANSWER.

Talk.

While hearing a call waiting tone

ANSWER

1.3.5 Using the ANSWER/RELEASE Button

The ANSWER and RELEASE buttons are convenient for operators using headsets. With the ANSWER button, you can answer all incoming calls. With the RELEASE button, you can disconnect the line during or after a conversation, or complete transferring a call.

To answer

To transfer a call

To talk to a waiting caller

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Press DSS.

During a conversation

Press RELEASE.

The called party answers.

The other party is placed on hold and the destination extension is called immediately.

(DSS)

RELEASE

Press RELEASE.

During a conversation

RELEASE

1.3.5 Using the ANSWER/RELEASE Button

To transfer an outside call to an extension with a one-touch operation

To end a conversation

Customising Your Phone

• 3.1.3 Customising the Buttons

Create or edit an Answer button or a Release button.

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Talk or on-hook.

During a conversation or when hearing a reorder tone after the calling party hangs up.

PT/SLT/PS

Enter 7 3.Press TRANSFER or

Recall/hookswitch.

7 3

TRANSFER

C.Tone

1.3.6 Identifying Malicious Calling Parties (Malicious Call Identification [MCID])

can ask your telephone company to trace a malicious calling party during a conversation or after the calling

You party hangs up. You will receive the information on the malicious call later on.

To request MCID

• Availability of this feature depends on the ISDN service of your telephone company.

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1.4 During a Conversation

Press DSS or dial extension number.

On-hook.Talk.

During a conversation

This step can be omitted.

PT/PS

Press

TRANSFER.

extension no.

(DSS)

TRANSFER

C.Tone

1.4.1 Transferring a Call (Call Transfer)

– Transferring to an Extension in the PBX – Transferring to an Outside Party Using the PBX Service –

Transferring a Call Using the ISDN Service (Call Transfer [CT]—by ISDN)

1.4.1 Transferring a Call (Call Transfer)

• You

can transfer a held call without talking, and go on-hook even if the transferred party does not answer the call. If a transferred call is not answered within a specified time, it will ring at a preprogrammed extension, if set, or at your extension again. If you are off-hook at that time, you will hear an alarm tone. If an outside call is not answered within a specified time, it is automatically disconnected.

• For users of SIP Extensions: – Even if your telephone has a TRANSFER button, you cannot use it to transfer calls.

Please make sure to use the HOLD button.

– The transfer operation for SIP Extension users may differ from the steps in this section,

and may vary depending on the type of telephone being used.

Transferring to an Extension in the PBX

To transfer

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Dial extension number.

On-hook.

Talk.

During a conversation

SLT

Press Recall/ hookswitch.

extension no.

C.Tone

This step can be omitted.

Dial extension number.

On-hook.Talk.

During a conversation

SIP Extn.

extension no.

Press HOLD, or TRANSFER for KX-HGT100.

This step can be omitted when using KX-HGT100.

HOLD

During a conversation with an outside party

PT/PS

Press DSS.

(DSS)

On-hook.

Talk.

This step can be omitted.

1.4.1 Transferring a Call (Call Transfer)

• * Instead of going on-hook, if you press the HOLD button or TRANSFER button

(KX-HGT100) once or twice (depending on the telephone being used), you can return to the held call, and the call with the transferred party will be disconnected.

• For the transfer operation using an SDN button, refer to

(PDN)/Secondary Directory Number (SDN) Extension".

To transfer with one touch (One-touch Transfer)

64 User Manual

"1.5.1 Primary Directory Number

Page 65

On-hook.Talk.

Seize outside line.

During a conversation

PT/PS

Press TRANSFER. Dial outside phone

number.

outside line

outside

phone no.

TRANSFER

C.Tone

On-hook.

Talk.Seize outside line.

During a conversation

SLT

Press Recall/hookswitch.

Dial outside phone

number.

outside line

outside

phone no.

C.Tone

On-hook.Talk.

Seize outside line.

During a conversation

SIP Extn.

Dial outside phone number.

outside line

outside

phone no.

Press HOLD, or TRANSFER for KX-HGT100.

HOLD

This step can be omitted when using KX-HGT100.

1.4.1 Transferring a Call (Call Transfer)

• System

programming is required to use the One-touch Transfer feature during a conversation

with an extension.

Transferring to an Outside Party Using the PBX Service

Some extensions may be restricted from performing this feature.

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During a conversation

PT/PS

Press ISDN-Hold.

(ISDN-Hold)

Dial phone number.

phone no.

Talk.

On-hook.

This step can be omitted.

Dial phone number.

phone no.

PT/PS

Talk.

During a conversation

On-hook.

Enter 62.

Press

TRANSFER.

TRANSFER

C.Tone

This step can be omitted.

1.4.1 Transferring a Call (Call Transfer)

• * Instead of going on-hook, if you press the HOLD button or TRANSFER button

(KX-HGT100) held call, and the call with the transferred party will be disconnected.

once or twice (depending on the telephone being used), you can return to the

• Time limit

Both the caller and the transferred party will hear an alarm tone fifteen seconds before a specified time period, and the call will be disconnected.

• To return to the held call before the destination answers, press the TRANSFER button,

corresponding CO, ICD Group or INTERCOM button, or the hookswitch.

Customising Your Phone

• 3.1.3 Customising the Buttons

Create or edit a Direct Station Selection (DSS) button.

Transferring a Call Using the ISDN Service (Call Transfer [CT]—by

ISDN)

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Dial phone number.

phone no.

SLT

Talk.

During a conversation

On-hook.

Enter 62.

Press Recall/ hookswitch.

C.Tone

This step can be omitted.

1.4.1 Transferring a Call (Call Transfer)

• To retrieve the held call, press the TRANSFER button, Recall/hookswitch.

• Even if you go on-hook while transferring a call, it is transferred.

• After the call is transferred, the line becomes idle.

Customising Your Phone

• 3.1.3 Customising the Buttons

Create or edit an ISDN-Hold button.

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On-hook.

During a conversation

PT/PS

Press HOLD, or press TRANSFER and then enter 50.

C.Tone

TRANSFER

HOLD

C.Tone

SLT

During a conversation

On-hook.

Enter 50.

Press Recall/

hookswitch.

C.Tone

SIP Extn.

During a conversation

On-hook.

HOLD

Press HOLD.

1.4.2 Holding a Call

–

Holding

– Holding in a System Parking Zone (Call Park)

• For users of SIP Extensions:

The holding operation for SIP Extension users may differ from the steps in this section, and may vary depending on the type of telephone being used.

Holding

There are two types of hold. The difference between them is that other people can retrieve your held call (Regular Hold) or not (Exclusive Call Hold). As they can be alternated, ask your manager what the current mode is.

To hold (Call Hold)

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To retrieve a call (Call Hold Retrieve)

Off-hook.

Press DSS or dial

holding extension number.

Off-hook.

At the holding extension (Call Hold Retrieve)

To retrieve an outside call from another extension—only Regular Hold (Call Hold Retrieve–Specified with a held line number)

To retrieve an intercom call or outside call from another extension—only Regular Hold (Call Hold Retrieve–Specified with a holding extension number)

PT/SLT/PS

Talk.

Press CO, or enter 53 and then held line number (3 digits).

Enter 51.

holding

extension no.

(DSS)

Press flashing CO or INTERCOM, or enter 50.

C.Tone

(CO)

held line no.

A confirmation tone is heard.

(CO)

INTERCOM

A confirmation tone is heard.

SIP Extn.

HOLD

Press HOLD.

Off-hook.

Talk.

1.4.2 Holding a Call

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During a conversation

Press Call Park.

PT/PS

(Call Park)

1.4.2 Holding a Call

• The CO or INTERCOM button light shows the current status as follows:

• If

• Hold Mode Change (PT only)

• If Automatic Call Hold has been preprogrammed, you can put the current call on hold

• For the Call Hold Retrieve operation using a PDN/SDN button, refer to "1.5.1 Primary

– Regular Hold mode

Flashing green slowly: Your held call Flashing red: Another extension’s held call

– Exclusive Call Hold mode

Flashing green moderately: Your held call Red on: Another extension’s held call

a call is not retrieved within a specified time, you will hear an alarm as a reminder (Hold

Recall). If an outside call is not answered within a specified time, it is automatically disconnected.

After pressing the HOLD button, if you press the HOLD button again, the status switches from the Regular Hold mode to the Exclusive Call Hold mode or from the Exclusive Call Hold mode to the Regular Hold mode.

automatically another call.

Directory Number (PDN)/Secondary Directory Number (SDN) Extension".

by pressing another CO, ICD Group or INTERCOM button to make or answer

Holding in a System Parking Zone (Call Park)

You

can put a call on hold in a common parking zone of the PBX so that any extension can retrieve the parked call. You can use this feature as a transferring feature. A call can be put into either a specified parking zone (Specified) or any idle parking zone (Auto). If a Call Park button and Call Park (Automatic Park Zone) button have been established, you can select either way to park by simply pressing the corresponding button. When a call is parked automatically, or more than one call has been parked at the same time, you need to specify the parking zone number to retrieve the required call.

To set

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Enter a specified parking zone number (2 digits) or press

to park at an idle parking zone automatically.

During a conversation

Press TRANSFER.

PT/PS

On-hook.

Enter 52.

parking zone no.

Specified

Auto

If you hear a busy tone, enter another parking zone number or press again.

TRANSFER

C.Tone

During a conversation

Press Recall/ hookswitch.

SLT

On-hook.

If you hear a busy tone, enter another parking zone number.

Enter 52. Enter a specified parking

zone number (2 digits).

parking zone no.

C.Tone

Press a flashing Call Park.

PT/PS

(Call Park)

Off-hook.

Enter 52. Dial stored parking

zone number

(2 digits).

stored parking

zone no.

PT/SLT/PS

Talk.

C.Tone

1.4.2 Holding a Call

To retrieve (Call Park Retrieve)

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1.4.2 Holding a Call

• If a call is parked automatically, confirm the parking zone number on the display.

• If

• After you park a call, you can perform other operations.

Customising Your Phone

• 3.1.3 Customising the Buttons

a call is not retrieved within a specified time, you will hear an alarm as a reminder (Call Park Recall). If an outside call is not answered within a specified time, it is automatically disconnected.

you hear a reorder tone when retrieving a parked call, there is no held call. Confirm the stored parking zone number.

Create or edit a Call Park button or Call Park (Automatic Park Zone) button.

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PT/PS

During a conversation

Press TRANSFER.

Talk to the other party.

Talk to the original party.

TRANSFER

Press DSS or dial the other party's extension number.

Press TRANSFER.

extension no.

(DSS)

TRANSFER

C.Tone

The other party will be on hold.

SLT

During a conversation

Talk to the other party.

Talk to the original party.

Dial the other party's extension number.

Press Recall/

hookswitch.

extension no.

Press Recall/ hookswitch.

C.Tone

The other party will be on hold.

PT/PS

Press DSS or dial the other party's extension number.

Talk to the other party.

During a conversation

Press TRANSFER.

extension no.

(DSS)

TRANSFER

Press TRANSFER.

TRANSFER

C.Tone

On-hook.

1.4.3 Talking to Two Parties Alternately (Call Splitting)

talking to one party while the other party is on hold, you can swap the calls back and forth (alternately).

When

To alternate between the parties leaving one party on hold temporarily

To leave the conversation and then let the two parties talk

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SLT

Dial the other party's extension number.

Talk to the other party.

During a conversation

Press Recall/ hookswitch.

extension no.

C.Tone

On-hook.

Press Recall/

hookswitch.

1.4.3 Talking to Two Parties Alternately (Call Splitting)

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1.4.4 Answering Call Waiting

PT/SLT/PS

While hearing a tone

Off-hook.

On-hook.

Talk to the new party.

PT/PS

Press HOLD.

While hearing a tone

Disregard this step if both parties are extensions.

Press CO, ICD Group, PDN,

SDN, or INTERCOM.

HOLD

Talk to the new party.

(CO)

INTERCOM

(ICD Group)

(SDN)

(PDN)

1.4.4 Answering Call Waiting

–

Answering Call Waiting in the PBX

– Answering Call Waiting from the Telephone Company

Answering Call Waiting in the PBX

During when an outside call has been received or another extension is letting you know a call is waiting. You must activate this feature to use it. (Default: Disable—No call [Intercom calls]/No tone [Outside calls])

You can answer the second call by disconnecting (1) or holding (2) the current call.

1. To disconnect the current call and then talk to the new party

2. To hold the current call and then talk to the new party

a conversation, a call waiting tone or voice announcement through the speaker or the handset occurs

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SLT

While hearing a tone

Enter 50.

Talk to the new party.

Press Recall/hookswitch.

C.Tone

PT/PS

During a conversation

Off-hook.On-hook. Talk to the

original party.

Press CO, ICD Group, PDN,

SDN, or INTERCOM.

(CO)

INTERCOM

(ICD Group)

(SDN)

(PDN)

PT/SLT/PS

During a conversation

Off-hook.

On-hook.

Talk to the original party.

Enter 50.

C.Tone

1.4.4 Answering Call Waiting

After talking to the new party (second call), you can disconnect (2.1) or hold (2.2) it and then retrieve the first call.

2.1 To disconnect the second call and then talk to the original party

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PT/PS

Press HOLD.

During a conversation

Disregard this step if both parties are extensions.

HOLD

Talk to the original party.

Off-hook.

On-hook.

Talk to the new party.

Press CO, ICD Group, PDN,

SDN, or INTERCOM.

(CO)

INTERCOM

(ICD Group)

(SDN)

(PDN)

Press CO, ICD Group, PDN, SDN, or INTERCOM.

(CO)

INTERCOM

(ICD Group)

(SDN)

(PDN)

1.4.4 Answering Call Waiting

2.2 To hold the second call and then talk to the original party

After holding it, you can talk to the original party. Then, you can disconnect it and then talk to the new party again.

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SLT

During a conversation

Enter 50.

Talk to the original party.

Press Recall/ hookswitch.

Off-hook.

On-hook.

Talk to the new party.

Enter 50.

C.Tone

Default (Tone 1)

Special Tones (Tone 2)

15 s

5 s

1.4.4 Answering Call Waiting

• Depending

• The caller’s name or number is displayed for five seconds in fifteen second intervals while

Customising Your Phone

• 3.1.2 Settings on the Programming Mode—Call Waiting Tone Type Selection

on the type of your telephone, you may be able to talk to the other party using

the speaker and the microphone (Off-hook Call Announcement [OHCA]), or you can receive an announcement through the handset (Whisper OHCA), if you are having a conversation using the handset. Refer to "1.8.3 Receiving Call Waiting (Call Waiting/Off-hook Call Announcement [OHCA]/ Whisper OHCA)".

waiting to be answered.

If you select "Tone 1", you will hear the same tone for Call Waiting from an outside party and an extension. If you select "Tone 2", you will hear different tones for Call Waiting from an outside party and an extension.

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While hearing a tone

PT/PS

While hearing a tone

PT/SLT/PS

Press FLASH/RECALL or EFA.

Enter 60.

6 0

Press TRANSFER or Recall/hookswitch.

TRANSFER

FLASH/

RECALL

(EFA)

1.4.4 Answering Call Waiting

Answering Call Waiting from the Telephone Company

is an optional telephone company service. You can receive a call waiting tone and the caller’s information.

This For details, consult your telephone company.

• To return to the original party, repeat the operation.

• In this case, the FLASH/RECALL button on proprietary telephones must be set to External

Feature Access (EFA) mode through system programming.

Customising Your Phone

• 3.1.3 Customising the Buttons

Create or edit an External Feature Access (EFA) button.

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Press CONF or TRANSFER.

Press CONF.Dial desired phone

number.

Seize outside line before dialling outside phone number.

PT/PS

Talk with multiple parties.

During a conversation

desired

phone no.

Talk to the new party.

CONF

TRANSFER

C.Tone

Dial desired phone number.

desired

phone no.

PT/PS

Talk with multiple parties.

Enter 3.

Press TRANSFER.

Talk to the new party.

During a conversation

Seize outside line before dialling outside phone number.

TRANSFER

Press TRANSFER.

TRANSFER

C.Tone

1.4.5 Multiple Party Conversation

–

Adding Other Parties during a Conversation (Conference)

– Leaving a Conference (Unattended Conference) – Leaving a Conference (Leaving Three-party Conference) – Letting a Third Party Join Your Call (Privacy Release) –

Adding a Third Party during a Conversation Using the ISDN Service (Three-party Conference [3PTY]

—by ISDN)

Adding Other Parties during a Conversation (Conference)

You can add one or more parties to your conversation.

To establish a conference call

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Dial desired phone number.

desired

phone no.

SLT

Talk with multiple parties.

Enter 3.

Press Recall/ hookswitch.

Talk to the new party.

During a conversation

Seize outside line before dialling outside phone number.

Press Recall/ hookswitch.

C.Tone

PT/PS

Press HOLD.

During a conversation

Press the flashing CO, PDN, or SDN.

(CO)

Talk to the new party.

Press CONF or TRANSFER.

Talk to the original party.

Press the flashing CO, ICD Group, PDN, SDN, or INTERCOM corresponding to the original party.

Press CONF, or press TRANSFER and then enter 3.

Talk with multiple parties.

C.Tone

CONF

TRANSFER

HOLD

TRANSFER

(SDN)

(PDN)

(CO)

INTERCOM

(ICD Group)

(SDN)

(PDN)

1.4.5 Multiple Party Conversation

To establish a conference call when receiving a call from an outside party during a two-party conversation

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Press CONF. Press CONF.Dial desired

phone number.

desired

phone no.

Seize outside line before dialling outside phone number.

PT/PS

Talk.

During a conversation

Talk.

CONF CONF

C.Tone

To continue

PT/PS

During a 3- to 7-party conference

Press the flashing CO, ICD Group, PDN, or SDN corresponding to

the party on hold.

Talk with multiple parties.

Press CONF. Press CONF.

C.Tone

CONFCONF CONF

(CO)

(ICD Group)

(SDN)

(PDN)

During a conversation

PT/PS

Press TRANSFER.

TRANSFER

1.4.5 Multiple Party Conversation

To add four or more parties to a conference

To add another party on hold to a conference

To talk to two parties alternately in a three-party conversation

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During a conversation

SLT

Press Recall/hookswitch.

PT/PS

Press TRANSFER once or twice to establish a conversation with the party to be disconnected.

During a conversation

Press FLASH/RECALL.*

Press the flashing CO, ICD Group, PDN, SDN, or INTERCOM corresponding to the party on hold.

Talk.

The other party will be put on hold.

TRANSFER

FLASH/

RECALL

(CO)

INTERCOM

(ICD Group)

(SDN)

(PDN)

1.4.5 Multiple Party Conversation

To disconnect one party and then talk to the other in a three-party conversation

• * In this case, the FLASH/RECALL button on a proprietary telephone must be set to Flash/

• During a three-party conversation, pressing the TRANSFER button or Recall/hookswitch

• You

• During a conversation involving four or more parties, you cannot disconnect one party and

• SIP Extensions cannot originate a conference call, but can be added as a member.

Customising Your Phone

• 3.1.3 Customising the Buttons

Recall mode through system programming.

alternates between the other parties in the conversation.

can have a conference with a maximum of eight parties (comprising intercom or outside

lines) simultaneously.

maintain the conversation with the other parties.

Create or edit a Conference button.

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PT/PS

Press CONF.

During 3- to 7-party conference

On-hook.

CONF

Press flashing green CO, ICD Group, PDN, SDN, or INTERCOM.

PT/PS

(CO)

INTERCOM

(ICD Group)

(SDN)(PDN)

OR OR

During a conversation

PT/PS

On-hook.

1.4.5 Multiple Party Conversation

Leaving a Conference (Unattended Conference)

The person who originated a conference can leave the conference, and allow the other parties to continue the conversation.

To leave a conference

To return while others are talking

To complete a conversation

• Time limit

parties will hear an alarm tone before a specified timeout. The originating extension user

Both will hear an alarm tone before timeout. The call is disconnected when the timer runs out unless the originating extension returns to the conference.

Customising Your Phone

• 3.1.3 Customising the Buttons

Create or edit a Conference button.

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During a three-party conference

PT/SLT/PS

On-hook.

During a three-party conference

PT/PS

Press TRANSFER.

TRANSFER

On-hook.

SLT

Press Recall/hookswitch.

On-hook.

During a three-party conference

1.4.5 Multiple Party Conversation

Leaving a Conference (Leaving Three-party Conference)

person who originated a conference with two other parties can leave the conference, and allow the other

The parties to continue the conversation.

To leave a conference involving at least one other extension

To leave a conference involving two outside parties

• To

your extension must be enabled to transfer calls to outside lines through COS programming.

leave a conference call involving two outside parties and have the conversation continue,

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Press green S-CO.

Wait for an answer. To prolong, press the S-CO again.

PT/PS

Talk.

C.Tone

Off-hook.

Your extension (on the outside call)

The S-CO button will flash at all extensions that have that S-CO button.

Other extension

(S-CO)

Press the flashing S-CO within 5 seconds.

A three-party conversation is now established.

Talk.

C.Tone

Press CONF.Dial desired phone

number.

Seize outside line before dialling outside phone number.

PT/PS

Talk with multiple parties.

During a conversation

desired

phone no.

Talk to the new party.

CONF

C.Tone

Press ISDN-Hold.

(ISDN-Hold)

1.4.5 Multiple Party Conversation

Letting a Third Party Join Your Call (Privacy Release)

You can let a third party join your current outside call and establish a three-party conversation. You can also leave the conversation and then let the two other parties talk.

To let a third party join your conversation and establish a three-party conversation

• Only an S-CO button can be used for this operation.

• You can leave a three-party conversation and let the two other parties talk by simply going

on-hook.

Adding a Third Party during a Conversation Using the ISDN Service

(Three-party Conference [3PTY]—by ISDN)

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Dial desired phone number.

desired

phone no.

PT/PS

Talk with multiple parties.

Press TRANSFER.

Talk to the new party.

During a conversation

Seize outside line before dialling outside phone number.

TRANSFER

Press TRANSFER.

TRANSFER

Enter 62.

C.Tone

Enter 3.

C.Tone

Dial desired phone number.

desired

phone no.

SLT

Talk with multiple parties.

Enter 3.

Press Recall/ hookswitch.

Talk to the new party.

During a conversation

Seize outside line before dialling outside phone number.

Press Recall/ hookswitch.

C.Tone

Enter 62.

C.Tone

1.4.5 Multiple Party Conversation

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During a conversation

PT/SLT/PS

On-hook.

1.4.5 Multiple Party Conversation

To complete a conversation

Customising Your Phone

• 3.1.3 Customising the Buttons

Create or edit an ISDN-Hold button.

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1.4.6 Mute

Press MUTE.

During a conversation

AUTO ANS

MUTE

VOICE CALL

MUTE

You can disable the microphone or the handset to consult privately with others in the

while listening to the other party on the phone through the speaker or the handset.

room

To set/cancel

1.4.6 Mute

• The AUTO ANS/MUTE or VOICE CALL/MUTE button light shows the current status as

follows:

Off: Normal Flashing red: Mute

• If mute is used during OHCA, it will become Handset Mute.

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Press SP-PHONE.

During a conversation using the handset

SP-PHONE

1.4.7 Letting Other People Listen to the Conversation (Off-hook Monitor)

You can let other people in the room listen to the conversation through the speaker while continuing the conversation using the handset.

To set/cancel

• The SP-PHONE button light shows the current status as follows:

Off: The voice is heard through the handset. On: The voice is heard through the speaker and the handset.

• This feature is only available with certain proprietary telephones, and requires system

programming.

• Hands-free operation

You can have a conversation in hands-free mode using the SP-PHONE button. You can perform other tasks simultaneously.

• Helpful hints for hands-free operation: – If it is difficult to hear the other party

Increase the volume using the Navigator Key, Jog Dial, or Volume Key.

’s voice,

– If the other party has difficulty hearing you,

Decrease the volume.

– If the other party reports that your voice echoes,

Use the telephone in a room that has curtains, carpeting or both.

– If parts of the conversation cannot be heard,

If you and the other party speak at the same time, parts of your conversation may be lost. To avoid this, try to speak alternately.

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Press SP-PHONE.

SP-PHONE

Off-hook.

Press red Headset.

(Headset)

1.4.8 Using the Headset (Headset Operation)

You can have a conversation using a headset.

this case, you must select "Headset on" in programming mode or set the Headset button

In on (red) in advance. This feature is also known as Handset/Headset Selection.

To talk using the headset

To use the handset during a conversation using the headset

To talk in hands-free mode during a conversation using the headset

• The Headset button light shows the current status as follows:

Off: Headset mode off Red on: Headset mode on

• This feature is not available for the KX-T7665.

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1.4.8 Using the Headset (Headset Operation)

• For KX-NT400/KX-NT300 series (except

users:

KX-NT321)/KX-DT343/KX-DT346 telephone

• With KX-NT400/KX-NT300 series (except KX-NT321)/KX-DT343/KX-DT346 telephones,

you can use a Bluetooth wireless headset registered on your extension as a headset.

• Operating Distance

Please keep the telephones with connected Bluetooth Modules, 3 m or more apart from each other. Also, if a Bluetooth headset is in use near a telephone with a connected Bluetooth Module, other than the one it is registered to, noise may be heard. Move away from the telephone and closer to the one it is registered to, to improve the signal.

• Noise

Signals are transmitted between this module and the Bluetooth headset using radio waves. For maximum distance and noise free operation, it is recommended that the module is situated away from electrical appliances such as faxes, radios, PCs, or microwaves.

• Systems using the 2.4 GHz ISM (Industrial, Scientific and Medical) band may interfere

with this product. Examples of such systems are cordless telephones, wireless LAN, Home RF, microwave ovens and other ISM devices. These systems may cause minor noise.

Customising Your Phone

• 3.1.2 Settings on the Programming Mode

Select the equipment to use.

—Headset Operation

• 3.1.3 Customising the Buttons

Create or edit a Headset button.

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1.5.1 Primary Directory Number (PDN)/Secondary Directory Number (SDN) Extension

1.5 Using a PDN/SDN Button

1.5.1 Primary Directory Number (PDN)/Secondary Directory Number (SDN) Extension

Primary Directory Number (PDN) buttons and Secondary Directory Number (SDN) buttons are useful when extension users will handle calls for other extensions. For example, of a boss or multiple bosses. The functions of PDN and SDN buttons are as follows: PDN button: This button can be used to make and receive all calls (including both outside and intercom calls). Having multiple PDN buttons allows multiple calls to be queued at the extension. Extensions that have a PDN button are called PDN extensions. SDN button: The light of an SDN button displays the current call status of the registered extension, similar to a DSS button. In addition, this button can be used to perform the following operations:

• call the PDN extension (

• answer calls ringing at the PDN extension

• hold

• transfer calls to the PDN extension (

Extensions that have an SDN button are called SDN extensions.

a secretary or multiple secretaries can handle calls and check the call status

SDN Direct Dial)

calls and retrieve calls held by the PDN extension (

Retrieve)

Call Transfer Using SDN Button)

Call Hold and Call Hold

• The

extension that is registered as the destination of an SDN button must have at least one

PDN button.

• One extension can have up to 8 PDN buttons.

• An extension can have only one SDN button for each PDN extension.

• The button light of each PDN/SDN button shows the current status as follows:

Light Pattern PDN Button Status SDN Button Status

Off The PDN extension is idle.

Green on The extension is on a call using the PDN

button.

Flashing green slowly

Flashing green moderately

Flashing green rapidly

Red on A corresponding SDN extension is using the

A call is on hold at the PDN extension (Regular Hold).

A call is on hold temporarily or on Exclusive Call Hold.

The PDN extension is receiving an incoming call.

line.

The extension is on a call using an SDN button.

A call answered with the SDN button is on hold (Regular Hold).

A call answered with the SDN button is on

hold temporarily or on Exclusive Call

Hold.

An SDN extension is receiving a Hold Recall or callback ringing from a call answered with the SDN button.

The corresponding PDN extension or another corresponding SDN extension is using the line.

Flashing red slowly

A corresponding SDN extension is holding a call.

Another corresponding SDN extension, or

the PDN extension itself, is holding a

call.

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PT/PS

Off-hook. Talk.

Press corresponding SDN.

(SDN)

Off-hook. Talk.

Press corresponding SDN.

(SDN)

D.Tone

Press the SDN again.

PT/PS

(SDN)

1.5.1 Primary Directory Number (PDN)/Secondary Directory Number (SDN) Extension

Light Pattern PDN Button Status SDN Button Status

Flashing red rapidly

The PDN extension is receiving an incoming call to an incoming call distribution (ICD)

The corresponding PDN extension is receiving an incoming call.

group.

SDN Direct Dial

Using an SDN button, you can easily call the corresponding PDN extension. SDN buttons are in one of two modes depending on system programming, and the operation procedure differs as follows:

Enhanced DSS Key Mode

Standard SDN Key Mode

• When

performing SDN Direct Dial to call the corresponding PDN extension, the SDN button

light shows the current status of the destination extension as follows:

Green on: You are using the line. Red on: The line is being used. (The PDN extension, or another SDN extension when multiple

extensions have SDN buttons to a same PDN extension, is using the line.)

• Even if a PDN extension has set Do Not Disturb (DND), you can call the extension as normal

by pressing the SDN button.

• When

94 User Manual

an SDN button is in Standard SDN Key Mode, you can dial a telephone number while hearing a dial tone, instead of pressing the SDN button again. Depending on system programming, your call will be made using either your normal calling privileges (Class of Service) or those of the corresponding PDN extension (SDN Walking COS).

Page 95

Off-hook.

To retrieve a call at the holding extension

To retrieve a call from another extension—only Regular Hold

PT/PS

Talk.

Press flashing green PDN or SDN.

(SDN)

(PDN)

(SDN)

(PDN)

Press flashing red PDN or SDN.

1.5.1 Primary Directory Number (PDN)/Secondary Directory Number (SDN) Extension

Call Hold and Call Hold Retrieve

You can put calls answered with a PDN or SDN button on hold normally (®1.4.2 Holding a Call). You can also retrieve a call held at your extension/another extension with a simple operation, regardless of the call type.

Call Hold Retrieve

a call is not retrieved within a specified time, you will hear an alarm as a reminder (Hold

• If

Recall). If an outside call is not answered within a specified time, it is automatically disconnected.

• If Automatic Call Hold has been preprogrammed, you can put the current call on hold

automatically by pressing another PDN button to make or answer another call.

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On-hook.Talk.

During a conversation

This step can be omitted.

(SDN)

Press SDN.

PT/PS

1.5.1 Primary Directory Number (PDN)/Secondary Directory Number (SDN) Extension

Call Transfer Using SDN Button

You can transfer a call to a PDN extension with a simple operation using a corresponding SDN button.

To transfer a call to a PDN extension

• System

programming is required to use this feature during a conversation with an extension.

• * When an SDN button is in Standard SDN Key Mode, you have to press the SDN button

twice to transfer the call, unless you used that SDN button to answer an incoming call.

Customizing Your Phone

• 3.1.2 Settings on the Programming Mode

Select the seized line when going off-hook.

—Preferred Line Assignment—Incoming

• 3.1.2 Settings on the Programming Mode—Preferred Line Assignment—Outgoing

Select the seized line when going off-hook.

• 3.1.3 Customising the Buttons

Create or edit a Primary Directory Number (PDN) or Secondary Directory Number (SDN) button.

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1.6 Before Leaving Your Desk

Forward

set

Call

destinationForwarding

extension

1.6.1 Forwarding Calls

– Forwarding Your Calls (Call Forwarding [FWD]) – FWD/DND Settings Using Fixed FWD/DND Button –

Forwarding Your Calls (Call Forwarding [FWD])

Forwarding Your Calls Using ISDN Service (Call Forwarding [CF]—by ISDN)

You can have your incoming calls forwarded to a specified destination.

All Calls:

All calls are forwarded. Preset extensions may also forward from their own receiving group.

Busy:

All calls are forwarded when your extension is busy.

1.6.1 Forwarding Calls

No Answer:

calls are forwarded when you do not answer the call within

All a specified time period.

Busy/No Answer (BSY/NA):

All calls are forwarded when you do not answer within a specified time period or when your extension is busy.

Follow Me (From):

If you fail to set the above-mentioned "All Calls" to forward before you leave your desk, you can set the same feature from the destination extension.

• Incoming calls can be forwarded up to four times.

• You can set the floating extension number of a voice mail group or the

forward destination.

• You can set your cellular phone as the forward destination.

• Boss & Secretary feature

The extension which has been set as the destination can call the forwarding extension.

ESVM card as a

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Page 98

PT/SLT/PS/SIP Extn.

Enter #.

On-hook.

Enter destination extension number. Or enter outside line access number and then outside phone number.

Cancel All Calls Busy No Answer Busy/No Answer

Enter required number.

For "Cancel", go on-hook directly after entering 0.

Off-hook.

Both Calls

Intercom Calls

Outside Calls

Enter 71.

Enter 0 to 2 as you desire.

destination

extension no.

(max. 32 digits)

outside

phone no.

outside line

access no.

C.Tone

PT/SLT/PS

your

extension no.

On-hook.

Dial your extension number.

Enter 7 or 8.

Follow Me Follow Me Cancel

Off-hook.

Both Calls

Intercom Calls

Outside Calls

Enter 71.

Enter 0 to 2 as you desire.

C.Tone

1.6.1 Forwarding Calls

To set/cancel

To set Follow Me from another extension

98 User Manual

is not possible to set Follow Me from a SIP Extension. However, it is possible to set it on a

• It

SIP Extension from another extension that is not a SIP Extension.

• When using a proprietary telephone, you can set or cancel Call Forwarding by pressing the

FWD/DND button (fixed button) instead of " 710".

Page 99

Off-hook.

Enter time (seconds [2 digits]).

time

PT/SLT/PS/SIP Extn.

Enter 713.

On-hook.

1 3 7

C.Tone

PT/SLT/PS/SIP Extn.

Set

Cancel

Enter 1 to set or 0 to cancel.

Enter ICD Group

extension number.

ICD Group

extension no.

Off-hook.

Both Calls

Intercom Calls

Outside Calls

Enter 71.

Enter 4 to 6 as you desire.

Enter #.

On-hook.

Enter destination extension number. Or enter outside line access number and then outside phone number.

(max. 32 digits)

outside

phone no.

outside line

access no.

C.Tone

ICD Group: Incoming Call Distribution Group

For "Cancel", go on-hook directly after entering ICD Group extension number.

destination

extension no.

1.6.1 Forwarding Calls

To set the timer for "No Answer" and "Busy/No Answer"

To set/cancel (Call Forwarding [FWD] for your Incoming Call Distribution Group)

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FWD DND Off

1.6.1 Forwarding Calls

• The FWD/DND button light shows the current status as follows:

Off: Both features are not set. Red on: FWD mode Flashing red slowly: DND mode

• The Group FWD button light shows the current status as follows:

Off: No set Red on: FWD mode

• The system has two modes: (1) FWD/DND Cycle Switch Mode and (2) FWD/DND Setting

Mode. Ask your manager what mode your system is in if you are not sure.

(1) When in FWD/DND Cycle Switch Mode:

Pressing below:

(2) When in FWD/DND Setting Mode:

Pressing the FWD/DND button (fixed button) while in idle status allows you to switch the FWD/DND FWD/DND Button").

the FWD/DND button (fixed button) while in idle status will cycle the setting as shown

status and set the FWD destination (refer to "

FWD/DND Settings Using Fixed

Note

FWD/DND button (customised button) is always in FWD/DND Cycle Switch Mode: the

mode cannot be changed.

• Transferred outside calls are also forwarded to the destination assigned for outside calls.

• When intercom calls are set to be handled differently from outside calls (forwarding type,

forward destination), we recommend establishing buttons for both FWD/DND—Outside calls and FWD/DND—Intercom calls, and/or Group FWD—Outside calls and Group FWD— Intercom calls, because:

a. the light patterns of the FWD/DND—Both calls button (including FWD/DND button [fixed

button]) and the Group FWD—Both calls button will indicate the setting for either outside calls or intercom calls, but not both.

Note

The FWD icon on PS display reflects the setting for outside calls only.

b. pressing the FWD/DND—Both calls button (including FWD/DND button [fixed button]) or

the Group FWD—Both calls button will not change the FWD or DND mode for intercom calls and outside calls separately.

Customising Your Phone

• 3.1.3 Customising the Buttons

Create or edit FWD/DND (Both calls, Outside calls, Intercom calls) buttons, or Group FWD (Both calls, Outside calls, Intercom calls) buttons.

100 User Manual