Panasonic KX-TDE100, KX-TDE600, KX-TDE200, KX-NCP1000, KX-NCP500 User Manual

User Manual

Pure IP-PBX

Model No. KX-NCP500/KX-NCP1000

KX-TDE100/KX-TDE200/KX-TDE600

Thank you for purchasing a Panasonic Pure IP-PBX. Please read this manual carefully before using this product and save this manual for future use.

KX-NCP500/KX-NCP1000: PBMPR Software File Version 4.1000 or later

KX-TDE100/KX-TDE200: PMMPR Software File Version 4.1000 or later KX-TDE600: PGMPR Software File Version 4.1000 or later

IP Communication

This PBX supports IP communication using a variety of IP telephones, such as the KX-NT300 series with Self Labelling and/or Bluetooth wireless headsets, Panasonic IP Softphones and SIP Extensions.

SIP Extension

IP Softphone

IP Proprietary Telephone

If you are using a certain Panasonic telephone that is equipped with a Navigator Key/Jog Dial and a display, it helps you to access the desired feature easily. Also, you will be informed of the arrival of an incoming call or a message waiting by the lamp if it is equipped.

ENTER

Navigator Key Jog Dial

Message/Ringer Lamp

Easy Operation

This PBX supports the use of cellular phones with the PBX. Cellular phones can make and receive calls as if they were registered extensions.

Cellular Phone Features

This PBX optionally supports a Portable Station (PS) system. PSs can be used in the PBX with other wired telephones.

Wireless System

Feature Highlights

Consult your dealer 1.1 Before Operating the Telephones

(Page 18)

1.16 Cellular Phone Features (Page 195) 1.8.12 Using Your PS in Parallel with a Wired

2 User Manual

Telephone (Wireless XDP Parallel Mode) (Page 145)

You can set incoming calls to be redirected to your message box to let callers leave voice messages when you are unable to answer the phone.

Hello, this is 204. Please leave your message.

Built-in Simplified Voice Message

This PBX offers a built-in Call Centre feature called Incoming Call Distribution (ICD) Group. Incoming calls to an ICD Group can be queued or redirected to a preprogrammed destination, answered in order of priority and monitored by a supervisor extension.

Queuing

Customers

ICD Group

Call Centre

CA Client users can connect to the PBX without using an external server. CA Client users can make calls by clicking in a phonebook on their PC, as well as use many other features.

(Client)

Communication Assistant (CA)

This application can calculate call cost estimates and track call activity for calls that are made through the PBX. Installing the CA Call Accounting web server software allows you to access CA Call Accounting from any PC by using a web client. You can sort and view, print, or export call information with the web client.

CA Call Accounting

(Client)

(Web Server)

Feature Highlights

1.6.2 Using Voice Messaging (Built-in Simplified Voice Message [SVM]) (Page 105)

Consult your dealer Consult your dealer

In This Manual,

• The following abbreviations are used:

APT ® Analogue Proprietary Telephone Display PT ® Proprietary Telephone with a Display DPT ® Digital Proprietary Telephone IP-PT ® IP Proprietary Telephone PS ® Portable Station PT ® Proprietary Telephone SIP Extension ® Session Initiation Protocol Extension SLT ® Single Line Telephone

• The suffix of each model number (e.g., KX-NCP500NE) is omitted.

• The illustrations of the PBX are based on the

1.9 Utilising the Call Centre (Page 147)

KX-NCP500.

User Manual 3

ConditionsHints

Feature Highlights

• The following icons are used frequently.

Notice

• This

• Under power failure conditions, the connected telephones may not operate. Please ensure that a separate

• Prior to connection of this product, please verify that the intended operating environment is supported.

PBX supports SIP (Session Initiation Protocol) Extensions. However, some PBX features may not be

available for SIP Extensions, depending on your telephone type.

telephone, not dependent on local power, is available for emergency use.

Satisfactory performance cannot be guaranteed for the following:

– interoperability and compatibility with all devices and systems connected to this product – proper operation and compatibility with services provided by telecommunications companies over

connected networks

NOTES

• Some optional hardware, software, and features are not available in some countries/areas, or for some

PBX models. Please consult your certified Panasonic dealer for more information.

• This manual provides basic information on how you can access commonly used PBX functions with

proprietary telephones (PTs), single line telephones (SLTs), portable stations (PSs), and DSS Consoles. For detailed information about each feature or setting, consult your dealer.

• In this manual, several kinds of PTs appear, as follows: – IP Proprietary Telephone (IP-PT) – Digital Proprietary Telephone (DPT) – Analogue Proprietary Telephone (APT) – Proprietary Telephone with a Display (Display PT)

"PT" is used as a generic term to represent all of these PTs. If a PBX feature only supports specific PTs, such as IP-PTs, the available telephone types are clearly indicated.

• IP-PTs/SIP Extensions may become busy and you may not be able to make or receive calls, depending

on the network status.

• The contents of this manual apply to PBXs with a certain software version, as indicated on the cover of

this manual. To confirm the software version of your PBX, consult your dealer.

• Product specifications are subject to change without notice.

• The buttons and operations for the KX-NT400 differ from those for the other PTs. KX-NT400 users should

refer to the Operating Instructions of the KX-NT400.

Notes for SIP Extension Users

Before using a SIP Extension, please read the following notes.

a. The following features are available for SIP Extension users:

– Making calls – Answering calls – Holding calls – Transferring calls (You cannot go on-hook before the transferred party answers.)

b. The available operations using feature numbers are limited. Refer to the telephone types displayed at the

top left of each operation.

4 User Manual

Feature Highlights

c. A KX-HGT100 user can access some PBX features using the feature numbers. Some features are only

available to their latest versions. Refer to "1.15.1 Operation List". For more details, consult your dealer.

when the firmware of the KX-HGT100 and the MPR software file version of the PBX are upgraded

d. A KX-HGT100 user can store and dial phone numbers in his/her telephone for personal use through

KX-HGT100 programming.

e. The tones listed in "4.3.1 What is This Tone?" are not available for SIP Extension users. Tones or the tone

types may vary depending on the type of telephone being used. For example, when you put a call on hold, a specific tone for the SIP Extension may be heard, or no tone may be heard.

f. Any number pressed while hearing a Busy/DND/Reorder tone, such as the feature number to activate

Automatic Callback Busy, will be ignored.

g. The operations for SIP Extensions may differ from the steps in this manual, and may vary depending on

the type of telephone being used.

User Manual 5

Feature Highlights

Safety Notices

Please damage to property. The notices are classified as follows, according to the severity of injury or damage:

observe the safety notices in this manual in order to avoid danger to users or other people, and prevent

WARNING

CAUTION

This notice means that misuse could result in death or serious injury.

This notice means that misuse could result in injury or damage to property.

Trademarks

• The Bluetooth

Panasonic Corporation is under licence.

word mark and logos are owned by the Bluetooth SIG, Inc. and any use of such marks by

• All other trademarks identified herein are the property of their respective owners.

6 User Manual

SAVE THESE INSTRUCTIONS

Important Safety Instructions

using your telephone equipment, basic safety precautions should always be followed to reduce the risk

When of fire, electric shock and injury to persons, including the following:

• Do not use the product near water, for example, near a bathtub, wash bowl, kitchen sink, or laundry tub,

in a wet basement, or near a swimming pool.

• Avoid using wired telephones during an electrical storm. There is a remote risk of electric shock from

lightning.

• Do not use a telephone in the vicinity of a gas leak to report the leak.

[For KX-NCP Series PBX Users Only]

Rack Mount Instructions—The following or similar rack-mount instructions are included with the installation instructions:

a. Elevated Operating Ambient—If installed in a closed or multi-unit rack assembly, the operating ambient

temperature of the rack environment may be greater than room ambient. Therefore, consideration should be given to installing the equipment in an environment compatible with the maximum ambient temperature (Tma) specified by the manufacturer.

b. Reliable Earthing—Reliable earthing of rack-mounted equipment should be maintained. Particular attention

should be given to supply connections other than direct connections to the branch circuit (e.g., use of power strips).

User Manual 7

SAVE THESE INSTRUCTIONS

Important Information

WARNING

SAFETY REQUIREMENTS

For All Telephone Equipment

• The product must only be installed and serviced by qualified service personnel. The product should be

used as-is from the time of purchase; it should not be disassembled or modified. Disassembly or modification can cause a fire, electric shock, or damage to the product.

• Do not allow rain to fall on the product or expose the product to moisture. Do not let water, oils, or other

liquids to splash onto the product. Such conditions can lead to fire or electric shock, and may impair the performance of the product.

• Follow all warnings and instructions marked on the product.

• Do not place the product on an unstable or uneven surface. If the product were to fall over, it may cause

injury or damage to the product.

• Products that require a power source should only be connected to the type of electrical power supply

specified on the product label. If you are not sure of the type of power supply to your home, consult your dealer or local power company.

• For

• Do not allow anything to rest on the power cord. Do not locate the product where the power cord may be

• Do not supply power to a combination of devices that exceeds the total rated capacity of the wall outlets

• Regularly clean dust off of all equipment. Excessive amounts of dust can lead to fire or electric shock, and

• Unplug the product from the wall outlet and contact your dealer in the following cases:

safety purposes some products are equipped with an earthed plug. If you do not have an earthed outlet,

please have one installed. Do not bypass this safety feature by tampering with the plug.

stepped on or tripped on.

or extension cables used. If outlets, power strips, extension cords, etc. are used in a manner that exceeds their rated capacity, they emit large amounts of heat, which could cause a fire.

may impair the performance of the product.

a. When the power supply cord or plug is damaged or frayed. b. If liquid has been spilled into the product. c. If the product has been exposed to rain or water. d. If the product does not operate according to the operating instructions. Adjust only the controls that are

explained in the operating instructions. Improper adjustment of other controls may result in damage and may require service by a qualified technician to restore the product to normal operation.

e. If the product has been dropped or the cabinet has been damaged. f. If product performance deteriorates.

For the PBX

damage to the unit exposes any internal parts, disconnect the power supply cord immediately and return

• If

the unit to your dealer.

• Unplug the unit(s) from the AC outlet if the system emits smoke, an abnormal smell or makes unusual

noise. These conditions can cause fire or electric shock. Confirm that smoke has stopped and contact an authorised Panasonic Factory Service Centre.

• This unit is equipped with an earthed plug. For safety reasons this plug must only be connected to an

earthed outlet that has been installed according to applicable regulations.

• Do not insert objects of any kind into this product, as they may touch dangerous voltage points or short out

parts that could result in a fire or electric shock.

8 User Manual

Important Information

[For KX-NCP Series PBX Users Only]

• Only use the 19-inch rack mounting equipment (attachment bracket, screws) included with the PBX.

[For KX-TDE Series PBX Users Only]

• Do not dispose of batteries in a fire, as they may explode. Dispose according to local regulations.

CAUTION

SAFETY REQUIREMENTS

For All Telephone Equipment

• The

• Unplug the product from the wall outlet before cleaning. Wipe the product with a soft cloth. Do not clean

For the PBX

• When relocating the equipment, first disconnect the telecom connection before disconnecting the power

• The power supply cord is used as the main disconnect device. Ensure that the AC outlet is located near

• Slots and openings in the front, back and bottom of the cabinet are provided for ventilation; to protect it

• When this product is no longer in use, make sure to detach it from the rack (for KX-NCP series PBXs)/wall

• To protect this unit from static electricity, do not touch any external connectors of the unit.

product should be kept free of dust, moisture, high temperature (more than 40 °C), and vibration, and

should not be exposed to direct sunlight.

with abrasive powders or with chemical agents such as benzene or thinner. Do not use liquid cleaners or aerosol cleaners.

connection. When the unit is installed in the new location, reconnect the power first, and then reconnect the telecom connection.

the equipment and is easily accessible.

overheating, these openings must not be blocked or covered. The openings should never be blocked

from by placing the product on a bed, sofa, rug, or other similar surface while in use. The product should never be placed near or over a radiator or other heat source. This product should not be placed in a sealed environment unless proper ventilation is provided.

(for KX-TDE series PBXs).

SECURITY REQUIREMENTS

In order to use the PBX safely and correctly the Security Requirements below must be observed. Failure to do so may result in:

• Loss, leakage, falsification or theft of user information.

• Illegal use of the PBX by a third party.

• Interference or suspension of service caused by a third party.

What is User Information?

User Information is defined as:

1. Information stored on the SD Memory Card:

Phonebook data, user IDs, system settings data, passwords (User/Administrator/Installer), Personal Identification Numbers (PINs), etc.

2. Information sent from the PBX to a PC or other external device:

Phone call data (including telephone numbers of outside parties), call charge data, etc.

Requirements

User Manual 9

Important Information

1. The

SD Memory Card contains software for all the processes of the PBX and all customer data. It can be easily removed and taken away from the PBX by a third party. Therefore, do not allow unauthorised access to prevent data leakage.

2. Always make backups of data stored on the SD Memory Card. For details, consult your dealer.

3. To prevent illegal access from the Internet, activate a Firewall.

4. To avoid unauthorised access and possible abuse of the PBX, we strongly recommend: a. Keeping the password secret. b. Selecting a complex, random password that cannot be easily guessed. c. Changing your password regularly.

5. Perform the following when sending the PBX for repair or handing it over to a third party. a. Make a backup of data stored on the SD Memory Card. b. Using an SD formatter, format the SD Memory Card so that information cannot be retrieved from it.

6. To prevent data leakage, render the SD Memory Card physically unusable before disposal.

7. When user information is sent from the PBX to a PC or other external device, the confidentiality of that

information becomes the responsibility of the customer. Before disposing of the PC or other external device, ensure that data cannot be retrieved from it by formatting the hard disk and/or rendering it physically unusable.

Notice

SAFETY REQUIREMENTS

For All Telephone Equipment

• Read and understand all instructions.

For the PBX

• Keep

the unit away from heating appliances and devices that generate electrical noise such as fluorescent

lamps, motors, and televisions. These noise sources can interfere with the performance of the PBX.

• If you are having problems making calls to outside destinations, follow this procedure to test the outside

lines:

1. Disconnect the PBX from all outside lines.

2. Connect known working single line telephones (SLTs) to those outside lines.

3. Make a call to an external destination using those SLTs.

If a call cannot be carried out correctly, there may be a problem with the outside line that the SLT is connected to. Contact your telephone company. If all SLTs operate properly, there may be a problem with your PBX. Do not reconnect the PBX to the outside lines until it has been serviced by an authorised Panasonic Factory Service Centre.

Notes

SAFETY REQUIREMENTS

For All Telephone Equipment

• Never attempt to insert wires, pins, etc. into the vents or holes of the product.

10 User Manual

Attention

• When using a Panasonic

proprietary telephone (PT), use only the correct Panasonic handset.

• For users of PC Phone (Free Licence Version) shipped with KX-DT301/KX-T7601 USB Module:

All features of the PC Phone software are available for 90 days from the date of installation. After this period expires, the following buttons on the Operation Screen will become unavailable:

– Recording – TAM – Voice Memo – Text Memo – Speed

To continue using any of the corresponding features after the trial period, please purchase KX-TDA0350 (PC Phone, 5 licences).

For users in the European Union only

Information for Users on Collection and Disposal of Old Equipment and used Batteries

These symbols on the products, packaging, and/or accompanying documents mean that used electrical and electronic products and batteries should not be mixed with general household waste.

proper treatment, recovery and recycling of old products and used batteries, please take

For them to applicable collection points, in accordance with your national legislation and the Directives 2002/96/EC and 2006/66/EC. By disposing of these products and batteries correctly, you will help to save valuable resources and prevent any potential negative effects on human health and the environment which could otherwise arise from inappropriate waste handling. For more information about collection and recycling of old products and batteries, please contact your local municipality, your waste disposal service or the point of sale where you purchased the items. Penalties may be applicable for incorrect disposal of this waste, in accordance with national legislation.

For business users in the European Union

If you wish to discard electrical and electronic equipment, please contact your dealer or supplier for further information.

Information on Disposal in other Countries outside the European Union

These symbols are only valid in the European Union. If you wish to discard these items, please contact your local authorities or dealer and ask for the correct method of disposal.

Note for the battery symbol (bottom two symbol examples):

symbol might be used in combination with a chemical symbol. In this case it complies

This with the requirement set by the Directive for the chemical involved.

For users in New Zealand only

• This equipment shall not be set to make automatic calls to the Telecom ’111’ Emergency Service.

• The grant of a Telepermit for any item of terminal equipment indicates only that Telecom has accepted

that the item complies with minimum conditions for connection to its network. It indicates no endorsement of the product by Telecom, nor does it provide any sort of warranty. Above all, it provides no assurance

User Manual 11

Attention

that any item will work correctly in all respects with another item of Telepermitted equipment of a different make or model, nor does it imply that any product is compatible with all of Telecom

’s network services.

• APPLICABLE ONLY TO TELECOM CUSTOMERS WHO HAVE AUTOMATIC ACCESS TO OTHER

CARRIERS FOR TOLL CALLS When calling back a number from the Caller ID list, all numbers prefixed with "0 + AREA CODE" will be automatically forwarded to your toll carrier. This includes numbers in your local calling area. The zero + area code should either be removed when calling back local numbers, or check with your toll carrier that a charge will not be levied.

• All persons using this device for recording telephone conversations shall comply with New Zealand law.

This requires that at least one party to the conversation is to be aware that it is being recorded. In addition, the principles enumerated in the Privacy Act 1993 shall be complied with in respect to the nature of the personal information collected, the purpose for its collection, how it is used, and what is disclosed to any other party.

12 User Manual

Table of Contents

Operation ................................................................................................17

1.1 Before Operating the Telephones .................................................................................18

1.1.1 Before Operating the Telephones ..................................................................................18

1.2 Making Calls ....................................................................................................................31

1.2.1 Basic Calling ...................................................................................................................31

1.2.2 Easy Dialling ...................................................................................................................36

1.2.3 Redial .............................................................................................................................40

1.2.4 When the Dialled Line is Busy or There is No Answer ...................................................41

1.2.5 Accessing the ISDN Service (ISDN Service Access) .....................................................49

1.2.6 Alternating the Calling Method (Alternate Calling—Ring/Voice) ....................................50

1.2.7 Calling without Restrictions ............................................................................................51

1.2.8 To Access Another Party Directly from Outside (Direct Inward System Access

[DISA]) ............................................................................................................................52

1.2.9 Setting Your Telephone from Another Extension or through DISA (Remote

Setting) ...........................................................................................................................55

1.3 Receiving Calls ................................................................................................................56

1.3.1 Answering Calls ..............................................................................................................56

1.3.2 Answering Hands-free (Hands-free Answerback) ..........................................................57

1.3.3 Answering a Call Ringing at Another Telephone (Call Pickup) ......................................58

1.3.4 Answering a Call via an External Speaker (Trunk Answer From Any Station

[TAFAS]) .........................................................................................................................59

1.3.5 Using the ANSWER/RELEASE Button ..........................................................................60

1.3.6 Identifying Malicious Calling Parties (Malicious Call Identification [MCID]) ....................62

1.4 During a Conversation ....................................................................................................63

1.4.1 Transferring a Call (Call Transfer) ..................................................................................63

1.4.2 Holding a Call .................................................................................................................68

1.4.3 Talking to Two Parties Alternately (Call Splitting) ..........................................................73

1.4.4 Answering Call Waiting ..................................................................................................75

1.4.5 Multiple Party Conversation ...........................................................................................80

1.4.6 Mute ...............................................................................................................................89

1.4.7 Letting Other People Listen to the Conversation (Off-hook Monitor) .............................90

1.4.8 Using the Headset (Headset Operation) ........................................................................91

1.5 Using a PDN/SDN Button ...............................................................................................93

1.5.1 Primary Directory Number (PDN)/Secondary Directory Number (SDN)

Extension ........................................................................................................................93

1.6 Before Leaving Your Desk .............................................................................................97

1.6.1 Forwarding Calls ............................................................................................................97

1.6.2 Using Voice Messaging (Built-in Simplified Voice Message [SVM]) ............................105

1.6.3 Showing a Message on the Caller’s Telephone Display (Absent Message) ................116

1.6.4 Preventing Other People from Using Your Telephone (Extension Dial Lock) ..............118

1.7 Making/Answering an Announcement ........................................................................120

1.7.1 Paging ..........................................................................................................................120

1.7.2 Answering/Denying a Paging Announcement ..............................................................122

1.7.3 Making a Conference Group Call .................................................................................123

1.8 Setting the Telephone According to Your Needs ......................................................130

1.8.1 Setting the Alarm (Timed Reminder) ............................................................................130

1.8.2 Refusing Incoming Calls (Do Not Disturb [DND]) .........................................................132

1.8.3 Receiving Call Waiting (Call Waiting/Off-hook Call Announcement [OHCA]/Whisper

OHCA) ..........................................................................................................................136

1.8.4 Displaying Your Telephone Number on the Called Party and Caller’s Telephone (Calling/

Connected Line Identification Presentation [CLIP/COLP]) ...........................................137

User Manual 13

Table of Contents

1.8.5 Preventing Your Telephone Number Being Displayed on the Caller’s Telephone

(Connected Line Identification Restriction [COLR]) ......................................................138

1.8.6

1.8.7 Preventing Other People from Joining Your Conversation (Executive Busy Override

1.8.8 Turning on the Background Music (BGM) ....................................................................141

1.8.9 Protecting Your Line against Notification Tones (Data Line Security) ..........................142

1.8.10 Checking the Time Service Status ...............................................................................143

1.8.11 Setting the Parallelled Telephone to Ring (Parallelled Telephone) ..............................144

1.8.12 Using Your PS in Parallel with a Wired Telephone (Wireless XDP Parallel

1.8.13 Clearing Features Set at Your Extension (Extension Feature Clear) ...........................146

1.9 Utilising the Call Centre ................................................................................................147

1.9.1 Leaving an Incoming Call Distribution Group (Log-in/Log-out, Wrap-up) .....................147

1.9.2 Monitoring and Controlling the Call Status of an Incoming Call Distribution Group (Incoming

1.9.3 Forwarding a Waiting Call (Manual Queue Redirection) ..............................................153

1.10 Using User-supplied Equipment ..................................................................................154

1.10.1 If a Doorphone/Door Opener is Connected ..................................................................154

1.10.2 If an External Relay is Connected ................................................................................156

1.10.3 If an External Sensor is Connected ..............................................................................157

1.10.4 If a Host PBX is Connected ..........................................................................................158

1.10.5 If a Voice Processing System is Connected .................................................................159

1.11 Administrative Features ...............................................................................................166

1.11.1 Using the Telephones in a Hotel-type Environment (Hospitality Features) ..................166

1.11.2 Recording Information Using Preprogrammed Messages (Printing Message) ............173

1.12 Exchanging the Settings between Extensions ...........................................................174

1.12.1 Walking Extension ........................................................................................................174

1.12.2 Enhanced Walking Extension .......................................................................................175

1.13 Using a Display Proprietary Telephone ......................................................................177

1.13.1 Using the Call Log ........................................................................................................177

1.13.2 Using the Directories ....................................................................................................180

1.13.3 Accessing System Features (System Feature Access) ...............................................188

1.14 Using an IP Proprietary Telephone .............................................................................189

1.14.1 Self Labelling (KX-NT366 only) ....................................................................................189

1.15 Using a KX-HGT100 SIP Extension .............................................................................190

1.15.1 Operation List ...............................................................................................................190

1.15.2 Speed Dialling ..............................................................................................................193

1.15.3 Displaying Your Telephone Number on the Called Party’s Telephone ........................194

1.16 Cellular Phone Features ...............................................................................................195

1.16.1 Cellular Phone Features ...............................................................................................195

Preventing Your Number Being Displayed on the Called Party’s Telephone (Calling Line

Identification Restriction [CLIR]) ...................................................................................139

Deny) ............................................................................................................................140

Mode) ...........................................................................................................................145

Call Distribution Group Monitor) ...................................................................................150

2 Manager Operation ..............................................................................199

2.1 Control Features ...........................................................................................................200

2.1.1 Extension Control .........................................................................................................200

2.1.2 Time Service Mode Control ..........................................................................................201

2.1.3 Restriction Level Control (Dial Tone Transfer) .............................................................203

2.1.4 Turning on the External Background Music (BGM) ......................................................204

2.1.5 Recording Outgoing Messages (OGM) ........................................................................205

2.1.6 Allowing Users to Seize an Unavailable Outside Line (Trunk Busy Out) .....................208

2.1.7 Releasing Network Direct Station Selection (NDSS) Monitor ......................................209

3 Customising Your Phone & System ...................................................211

3.1 Customising Your Phone (Personal Programming) ..................................................212

14 User Manual

Table of Contents

3.1.1 Customising Your Phone (Personal Programming) .....................................................212

3.1.2

3.1.3 Customising the Buttons ..............................................................................................224

3.2 Manager Programming .................................................................................................229

3.2.1 Programming Information .............................................................................................229

3.2.2 Manager Programming .................................................................................................230

3.3 Customising Your System (System Programming) ...................................................232

3.3.1 Programming Information .............................................................................................232

3.3.2 System Programming ...................................................................................................235

Settings on the Programming Mode .............................................................................214

4 Appendix ...............................................................................................239

4.1 Troubleshooting ............................................................................................................240

4.1.1 Troubleshooting ............................................................................................................240

4.2 Feature Number Table ..................................................................................................244

4.2.1 Feature Number Table .................................................................................................244

4.3 What is This Tone? .......................................................................................................256

4.3.1 What is This Tone? ......................................................................................................256

4.4 Revision History ............................................................................................................260

4.4.1 KX-NCP500/KX-NCP1000 PBMPR Software File Version 2.0xxx ...............................260

4.4.2 KX-NCP500/KX-NCP1000 PBMPR Software File Version 4.1xxx ...............................261

4.4.3 KX-TDE100/KX-TDE200 PMMPR Software File Version 2.01xx .................................262

4.4.4 KX-TDE100/KX-TDE200 PMMPR Software File Version 3.0xxx .................................263

4.4.5 KX-TDE100/KX-TDE200 PMMPR Software File Version 4.1xxx .................................264

4.4.6 KX-TDE600 PGMPR Software File Version 3.0xxx .....................................................265

4.4.7 KX-TDE600 PGMPR Software File Version 4.1xxx .....................................................266

Index............................................................................................................267

User Manual 15

Table of Contents

16 User Manual

Section 1

Operation

This chapter shows you step by step how to use each feature. Read this chapter to become familiar with the many useful features of this PBX.

User Manual 17

REDIAL

1.1.1 Before Operating the Telephones

1.1 Before Operating the Telephones

1.1.1 Before Operating the Telephones

What Kind of Telephone Can Be Used?

You can use the following types of telephone with this PBX:

• Panasonic IP Proprietary Telephone (IP-PT)

(e.g., KX-NT346 or KX-NT366)

• SIP Extension

(e.g., KX-HGT100)

• Panasonic Proprietary Telephone (PT)

(e.g., KX-T7636 or KX-DT346)

• Panasonic Portable Station (PS)

(e.g., KX-TCA255 or KX-TD7690)

• Single Line Telephone (SLT)

(e.g., rotary pulse telephone)

Which features are available depend on the type of telephone being used. If you are using a

proprietary telephone with a special feature button such as

follow the operation with the button or display messages for easy programming. If you use a large display telephone (e.g., telephone does not have feature buttons and/or a display, you may operate the PBX by entering a feature number instead. Follow the operation for your type of telephone. If you use a Console, you can use the buttons on the Console as the buttons on the connected proprietary telephone.

KX-NT346 or KX-T7636), you can follow the displayed messages to use the features. If your

or a display (Display PT) or both, you can

Panasonic

• If you use a Panasonic

proprietary not have feature buttons, you may change one of the unused flexible buttons to a feature button. Refer to "3.1.3 Customising the Buttons".

telephone which does

Registration for your Portable Station (PS)/SIP Extension

Your

PS/SIP Extension must be registered with the PBX and assigned an extension number before initial use, through system programming. To confirm the extension number of your PS, refer to "Your extension information" in "3.1.2 Settings on the Programming Mode". For SIP Extension users, follow the instructions for your SIP Extension.

Feature Numbers

To use certain features, you need to enter specified feature numbers (and an additional parameter, if required). There are two types of feature numbers as follows:

• Flexible feature number

• Fixed feature number

Fixed feature numbers cannot be changed. However, you can change the flexible numbers to other numbers for easier use. In this manual, the default numbers (factory installed) are used for operations.

A flexible number is shown as the feature number. Write the new number in

(half-shaded key). Use the new programmed number if you have changed

"4.2.1 Feature Number Table" (Appendix).

18 User Manual

(Level increases)

Down

(Level decreases)

RightLeft

ENTER

Left

(anti-clockwise)

Level decreases

Right

(clockwise)

Level increases

(Level increases)

Down

(Level decreases)

1.1.1 Before Operating the Telephones

Notice

The default value of a flexible feature number may vary depending on country/area.

If you use a single line telephone which does not have the " " or "#" keys;

it is not possible to access features that have " " or "#" in their feature numbers.

Tone

You will hear various tones, during or after an operation, for confirmation. Refer to Tone?" (Appendix).

"4.3.1 What is This

Display

this manual, you will see "the display …". This refers to the display of a Panasonic proprietary telephone. If your telephone is not a Panasonic display proprietary telephone, the message will not be displayed. If you use a Panasonic display proprietary telephone, the display helps you confirm the settings. Some proprietary telephones also give you easy access to features. A message is displayed depending on the feature. By pressing the corresponding button on the side or at the bottom of the display, or pressing the Navigator Key, you can access the desired feature. Furthermore, depending on the display proprietary telephone, you can operate features or make calls using the display message. Refer to "1.13 Using a Display Proprietary Telephone".

Notice

In this manual, the display messages are described in English.

Your Extension Number

you use a Panasonic display proprietary telephone, you can check your own extension number on the display.

If Press the TRANSFER button or Soft (S1) button while on-hook.

Using a Navigator Key/Jog Dial/Volume Key

The

Navigator Key can be used for the display contrast and the volume control or you can search for desired items on the display. Press the Navigator Key/Volume Key or rotate the Jog Dial in the desired direction. The contrast or the volume level and the items will change as follows:

Examples

The displays and the illustrations shown as examples are from a telephone connected to the

Navigator Key Jog Dial Volume Key

KX-NCP500.

User Manual 19

outside line group no.

(CO)

desired no.

account code

extension no.

outside phone no.

phone no.

dial key

HOLD

1.1.1 Before Operating the Telephones

Restrictions

Some features may be restricted at your extension depending on system programming and the type of telephone being used.

Icon Descriptions

The following icons show you the feature availability, notes and action to use the features.

This feature cannot be used with a single line telephone.

See "Programming" for Related Programming if necessary.

Off-hook (One of the following).

• Lift the handset.

• Press the SP-PHONE button.

• Press the MONITOR button.

(To start talking, lift the handset.)

• Press TALK button.

On-hook (One of the following).

• Hang up.

• Press the SP-PHONE button.

• Press the MONITOR button.

• Press CANCEL button.

Press the corresponding feature button on the proprietary telephone.

Seize an outside line (One of the following).

• Press the CO button.

• Dial automatic line access

number 0/9.

• Dial outside line group

access number and outside

Press the Call button on the Doorphone.

Press the hookswitch lightly.

Talk.

line group number.

20 User Manual

Enter the required number. <Example>

Enter the account code.

Dial an extension number.

Dial the telephone number.

Press the HOLD button on your SIP Extension.

You will hear a busy, confirmation, dial, ring or ringback tone. B. Tone: Busy Tone C. Tone: Confirmation Tone D. Tone: Dial Tone R. Tone: Ring Tone R. B. Tone: Ringback Tone

Dial outside phone number.

Press any dial key (0–9, , #).

SP-PHONE

1.1.1 Before Operating the Telephones

When You Use a Panasonic Proprietary Telephone

If you use a Panasonic proprietary telephone and the Console, they may have some of the useful feature buttons described below. For a PS user, refer to "Operating Instructions operations simple. The illustrations may differ from the buttons on your telephone.

Buttons on the PT

" for PS. These buttons make

Flexible Buttons:

Used to make or receive an outside feature button. Button assignment is required. Refer to "Customised Buttons" for details.

call (CO button), or as a

SP-PHONE:

Used for hands-free operation.

User Manual 21

AUTO DIAL

STORE

PAUSE

REDIAL

MESSAGE

1.1.1 Before Operating the Telephones

AUTO DIAL/STORE:

Used for System/Personal Speed Dialling or storing programme changes.

PAUSE:

Used to insert a pause when storing a telephone number. This button also functions as the PROGRAM button when

there is no PROGRAM button on

your telephone.

REDIAL:

Used to redial the last dialled number.

MESSAGE:

Used to leave a message waiting indication the message waiting indication.

or call back the party who left

22 User Manual

INTERCOM

INT’

MONITOR

AUTO ANS

MUTE

1.1.1 Before Operating the Telephones

INTERCOM:

Used to make or receive intercom calls.

Soft Buttons:

Used to select the item displayed on the bottom of the display.

MONITOR:

Used for hands-free dialling. You can monitor the party’s voice in hands-free mode.

AUTO ANS (Auto Answer)/ MUTE:

Used to receive an incoming call in hands-free mode or mute the microphone during a conversation.

User Manual 23

TRANSFER

HOLD

FLASH/

RECALL

CONF

1.1.1 Before Operating the Telephones

TRANSFER:

Used to transfer a call to another party.

HOLD:

Used to place a call on hold.

FLASH/RECALL:

Used to disconnect the current call and make another call without hanging up. This button also functions as a CANCEL button while on-hook.

CONF (Conference):

Used to establish a multiple party conversation.

24 User Manual

VOICE CALL

MUTE

FWD/DND

PROGRAM

PROG.

ANSWER

1.1.1 Before Operating the Telephones

VOICE CALL/MUTE:

Used

to monitor an intercom call automatically, but it cannot be used for hands-free conversations. It also mutes the handset microphone during a conversation.

PROGRAM:

Used to enter and exit the Programming mode.

Call Forwarding (FWD)/Do Not Disturb (DND):

Used to perform Call Forwarding (FWD) or Do Not Disturb (DND).

ANSWER:

Used to answer an incoming call.

User Manual 25

RELEASE

VOL

(PF)

MODE

SELECT

SHIFT

1.1.1 Before Operating the Telephones

RELEASE:

Used to disconnect the line.

Navigator Key/Jog Dial/Volume Key:

Used to adjust the volume and the display contrast or select desired items.

Programmable Feature (PF):

Located Flexible button array or on the DSS Console.

Assigns the desired button and used to access the stored feature. Mostly used as a One-touch Dialling button. (Only the "F and number" may be shown on some telephones.)

on the upper part of the

SELECT:

Used to select the displayed item or to call the displayed phone number.

ENTER:

Used to confirm the selected item.

Used to switch the page for the Self Labelling feature. (KX-NT366 only)

MODE:

Used to shift the display to access various features.

SHIFT:

Used to access the second level of Soft button features.

CANCEL:

Used to cancel the selected item.

26 User Manual

1.1.1 Before Operating the Telephones

Customised Buttons

If the term is in parentheses like (Account) in this manual, it means a flexible button has been made into an "Account" button. To customise, refer to "3.1.3 Customising the Buttons".

Button Feature

Loop-CO (L-CO)

Used to access an idle outside line for making outside calls. Incoming outside calls from any outside line arrive at this button.

Used to access an idle outside line in a specified outside line group for

Group-CO (G-CO)

making outside calls. Incoming

calls from outside lines in the assigned outside line group arrive

at this button.

Single-CO (S-CO)

Direct Station Selection (DSS)

Used to access a specified outside line for making or receiving outside calls.

Used to access an extension with one touch. It is also possible to be changed to the other feature button.

One-touch Dialling Used to access a desired party or system feature with one touch.

Incoming Call Distribution Group (ICD Group)

Message

Message for Another Extension

Used to access a specified incoming call distribution group for making or receiving calls.

Used to leave a message waiting indication or call back the party who left the message waiting indication.

Used to have a Message button for another extension.

Call Forwarding (FWD)/Do Not Disturb (DND)—Both

Used to forward all calls to a specified destination or refuse.

calls

FWD/DND—Outside calls Used to forward outside calls to a specified destination or refuse.

FWD/DND—Intercom calls Used to forward intercom calls to a specified destination or refuse.

Group FWD—Both calls Used to forward all the calls to your group to a specified destination.

Group FWD—Outside calls Used to forward the outside calls to your group to a specified destination.

Group FWD—Intercom calls Used to forward the intercom calls to your group to a specified destination.

Account Used to enter an account code.

Conference Used to establish a multiple party conversation.

Terminate

External Feature Access (EFA)

Used to disconnect the current call and make another call without hanging up.

Used to access special features offered by a host PBX or a telephone company.

Call Charge Reference Used to check the total call charge for your own extension.

Call Park Used to park or retrieve a call in a preset parking zone.

Call Park (Automatic Park Zone)

Used to park a call in an idle parking zone automatically.

Call Log Used to show the incoming call information.

User Manual 27

1.1.1 Before Operating the Telephones

Button Feature

Call Log for ICD Group Used to have a Call Log button for incoming call distribution group.

Log-in/Log-out Used to switch between the log-in and log-out mode.

Log-in/Log-out of a specified group

Used to have a Log-in/Log-out button for another incoming call distribution group.

Log-in/Log-out for all groups Used to have a Log-in/Log-out button for all groups.

Hurry-up

Used to transfer the longest waiting call in the queue of an incoming call distribution group to the overflow destination.

Wrap-up Used to switch the wrap-up status, Ready and Not Ready mode.

System Alarm Used to confirm a PBX error.

Time Service (Day/Night/ Lunch/Break)

Used to switch the time service mode.

Answer Used to answer an incoming call.

Release

Toll Restriction/Call Barring

Used to disconnect the line during or after a conversation or to complete a Call Transfer.

Used to change the toll restriction/call barring level of other extension users temporarily.

ISDN Service Used to access an ISDN service.

Calling Line Identification Restriction (CLIR)

Connected Line Identification Restriction (COLR)

Used to switch between the CLIP and CLIR services.

Used to switch between the COLP and COLR services.

ISDN-Hold Used to transfer a call using telephone company.

Headset Used to talk using the headset.

Time Service Switching Mode (Automatic/Manual)

Used to switch the time service mode, Automatic or Manual.

Two-way Record Used to record a conversation into your own mailbox.

Two-way Transfer Used to record a conversation into the mailbox of a specific extension.

One-touch Two-way Transfer

Live Call Screening (LCS)

Voice Mail Transfer

Network Direct Station Selection (NDSS)

Used to record a conversation into the mailbox of a specific extension with one touch.

Used to monitor your own voice mailbox while an incoming caller is leaving a message and, if desired, intercept the call.

Used to transfer a call to the mailbox of a specified extension. Also used to access some voice mail features with one touch.

Used to access an extension connected to other PBXs in the network with one touch.

CTI Used to access CTI features.

Check-in Used to switch the room status of extensions from Check-out to Check-in.

Check-out Used to switch the room status of extensions from Check-in to Check-out.

28 User Manual

Calling Another Extension

To call an extension (Intercom Call)

The DSS button light shows the current status as follows:

Off: The extension is idle. Red on: Your or another extension is using the line.

For quick operation

If you are an operator or dial some extensions frequently, DSS buttons are useful.

Customising Your Phone

3.1.3 Customising the Buttons Create or edit a Direct Station Selection (DSS) button.

PT and SLT

PT/SLT/PS/SIP Extn.

Off-hook.

Talk.Dial extension number

or press DSS.

extension no.

(DSS)

Feature title

Operation steps

The description of the icons are explained on "Icon Descriptions".

Conditions

Hints

Programming References: The related or required programming is noted.

To call using a directory, refer to "1.13.2 Using the Directories".

Hands-free Operation

You can make an intercom call and have a conversation in hands-free mode using the SPPHONE button.

3.1.2 Settings on the Programming Mode—Preferred Line Assignment—Outgoing Select the seized line when going off-hook.

1.1.1 Before Operating the Telephones

Button Feature

Cleaned-up

Primary Directory Number (PDN)

Secondary Directory Number (SDN)

Used to switch the room status of extensions between Ready and Not Ready.

Used to make and receive both outside and intercom calls.

Used to show the current status of another extension, call the extension, and pick up or transfer calls to it.

How to Follow the Steps

An example of system operation is shown below.

User Manual 29

Doorphone & Door Opener

External Music Source

Pager/

Speaker

Remote PC

Printer

Telephone Company

PBX

Amplifier

External Sensor/

External Relay Device

KX-T7600 KX-T7600

Voice Processing

System

KX-T7636/

KX-T7633

Router

CSPS

Wireless Phone

Fax Machine

USB

APT

DPT

ISDN Telephone

CTI Server

SLT

DSS Console

IP-PT

SIP Extension

Private

IP Network

ITSP

Network

DCE

(e.g., ADSL

Modem)

WAN

USB

KX-DT300 KX-DT300

KX-DT346/

KX-DT343

IP-CS

IP Softphone, CA

Client PC

1.1.1 Before Operating the Telephones

Connection Example

This diagram shows you a connection example.

ITSP: Internet Telephony Service Provider

DCE: Data Circuit Terminating Equipment

CA: Communication Assistant

30 User Manual

+ 244 hidden pages