Panasonic HYBRID IP-PBX KX-TDA100, KX-TDA30, KX-TDA200, KX-TDA60 User Manual

Model

KX-TDA30/KX-TDA100/KX-TDA200

Thank you for purchasing a Panasonic Hybrid IP-PBX. Please read this manual carefully before using this product and save this manual for future use.

KX-TDA30: MPR Version 2.2 KX-TDA100/KX-TDA200: MPR Version 2.0

Hybrid IP-PBX

User Manual

2 User Manual

Feature Highlights

1.8 Utilising the Call Centre (Page 126) 1.9.5 If a Voice Processing System is Connected (Page 138)

Appendix (Page 203) Consult your dealer

1.1 Before Operating the Telephones (Page 14) Consult your dealer

This PBX can establish Incoming Call Distribution Groups (ICD Group) by which a large volume of calls from the external customers could be received. One extension can act as the supervisor, and monitor other group members.

Call Centre

Queuing

Customers

ICD

Group 01

ICD

Group 02

You can forward your calls to a voice processing system and let calling parties leave messages in your mailbox when you are unable to receive calls.

Voice Mail Integration

Message

This PBX optionally supports a Portable Station (PS) system. PSs can be used on the PBX with other wired telephones.

Wireless System

PC Phone/PC Console

This PBX supports the PC Phone/PC Console when your computer is connected to certain Panasonic telephones via USB interface. The PC Phone/PC Console provides advanced control and monitoring of your PBX.

Computer

If you are using a certain Panasonic telephone that is equipped with a Navigator Key/Jog Dial and a display, it helps you to access the desired feature easily. Also, you will be informed of the arrival of an incoming call or a message waiting by the lamp if it is equipped.

Easy Operation

ENTER

Navigator Key Jog Dial

Message/Ringer Lamp

This PBX can record or print out call information: date, time, extension no., dialled no., duration, etc.

Date

01/02/02

Time

10:03AM

11:07AM

Ext

1230

2230

• • • • • • •

Call Record

(Station Message Detail Recording)

User Manual 3

1.5.2 Using Voice Messaging (Built-in Simplified Voice Message [SVM]) (KX-TDA30 only) (Page 91)

You can set incoming calls to be redirected to your message box to let callers leave voice messages when you are unable to answer the phone.

Built-in Simplified Voice Message

Hello, this is 204. Please leave your message.

4 User Manual

In This Manual,

• Proprietary Telephone is abbreviated as "PT". Single Line Telephone is abbreviated as "SLT". Portable Station is abbreviated as "PS". Proprietary Telephone with a Display is abbreviated as "Display PT". Digital Proprietary Telephone is abbreviated as "DPT".

• The suffix of each model number is omitted.

• The illustrations of the PBX are based on the KX-TDA200.

• The following icons are used frequently.

Notice

Product specifications are subject to change without notice.

ConditionsHints

User Manual 5

Important Information

WARNING

• THIS UNIT MAY ONLY BE INSTALLED AND SERVICED BY QUALIFIED SERVICE PERSONNEL.

• IF DAMAGE TO THE UNIT EXPOSES ANY INTERNAL PARTS, DISCONNECT THE POWER SUPPLY CORD IMMEDIATELY AND RETURN THE UNIT TO YOUR DEALER.

• UNPLUG THIS UNIT FROM THE AC OUTLET IF IT EMITS SMOKE, AN ABNORMAL SMELL OR MAKES UNUSUAL NOISE. THESE CONDITIONS CAN CAUSE FIRE OR ELECTRIC SHOCK. CONFIRM THAT SMOKE HAS STOPPED AND CONTACT AN AUTHORISED PANASONIC FACTORY SERVICE CENTRE.

• WHEN RELOCATING THE EQUIPMENT, FIRST DISCONNECT THE TELECOM CONNECTION BEFORE DISCONNECTING THE POWER CONNECTION. WHEN THE UNIT IS INSTALLED IN THE NEW LOCATION, RECONNECT THE POWER FIRST, AND THEN RECONNECT THE TELECOM CONNECTION.

• THIS UNIT IS EQUIPPED WITH AN EARTHED PLUG. FOR SAFETY REASONS THIS PLUG MUST ONLY BE CONNECTED TO AN EARTHED OUTLET THAT HAS BEEN INSTALLED ACCORDING TO APPLICABLE REGULATIONS.

• TO PREVENT POSSIBLE FIRE OR ELECTRIC SHOCK, DO NOT EXPOSE THIS PRODUCT TO RAIN OR MOISTURE.

• THE POWER SUPPLY CORD IS USED AS THE MAIN DISCONNECT DEVICE. ENSURE THAT THE AC OUTLET IS LOCATED NEAR THE EQUIPMENT AND IS EASILY ACCESSIBLE.

• TO PROTECT THIS UNIT FROM STATIC ELECTRICITY, DO NOT TOUCH ANY EXTERNAL CONNECTORS OF THE UNIT.

Safety Instructions

When using your telephone equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock and injury to persons, including the following:

1. Do not use this product near water, for example, near a bathtub, wash bowl, kitchen sink or laundry tub,

in a wet basement, or near a swimming pool.

2. Avoid using wired telephones during an electrical storm. There is a remote risk of electric shock from

lightning.

3. Do not use a telephone in the vicinity of a gas leak to report the leak.

4. Use only the power cord and batteries indicated in this manual. Do not dispose of batteries in a fire, as

they may explode. Dispose according to local regulations.

SAVE THESE INSTRUCTIONS

6 User Manual

The KX-TDA30E, KX-TDA30NE, KX-TDA30GR, and KX-TDA30CE are designed to interwork with the:

• Analogue Public Switched Telephone Network (PSTN) of European countries

• Pan-European Integrated Services Digital Network (ISDN) using ISDN basic rate access

The KX-TDA100E/KX-TDA200E, KX-TDA100NE/KX-TDA200NE, KX-TDA100GR/KXTDA200GR, and KX-TDA100CE/KX-TDA200CE are designed to interwork with the:

• Analogue Public Switched Telephone Network (PSTN) of European countries

• Pan-European Integrated Services Digital Network (ISDN) using ISDN basic rate access

• Pan-European Integrated Services Digital Network (ISDN) using ISDN primary rate access

• ONP 2048 kbit/s digital structured leased lines (D2048S)

Panasonic Communications Co., Ltd./Panasonic Communications Company (U.K.) Ltd. declares that this equipment is in compliance with the essential requirements and other relevant provisions of Radio & Telecommunications Terminal Equipment (R&TTE) Directive 1999/5/EC. Declarations of Conformity for the relevant Panasonic products described in this manual are available for download by visiting:

http://doc.panasonic.de

Contact: Panasonic Services Europe GmbH Panasonic Testing Centre Winsbergring 15, 22525 Hamburg, F.R. Germany

User Manual 7

Attention

• Keep the unit away from heating appliances and devices that generate electrical noise such as fluorescent lamps, motors, and televisions. These noise sources can interfere with the performance of the PBX.

• This unit should be kept free of dust, moisture, high temperature (more than 40 ), and vibration, and should not be exposed to direct sunlight.

• If you are having problems making calls to outside destinations, follow this procedure to test the outside lines:

1. Disconnect the PBX from all outside lines.

2. Connect known working single line telephones (SLTs) to those outside lines.

3. Make a call to an external destination using those SLTs.

If a call cannot be carried out correctly, there may be a problem with the outside line that the SLT is connected to. Contact your telephone company. If all SLTs operate properly, there may be a problem with your PBX. Do not reconnect the PBX to the outside lines until it has been serviced by an authorised Panasonic Factory Service Centre.

• Never attempt to insert wires, pins, etc. into the vents or holes of this unit.

• Wipe the unit with a soft cloth. Do not clean the unit with abrasive powders or with chemical agents such as benzene or thinner.

• When using a Panasonic proprietary telephone (PT), use only the correct Panasonic handset.

• For users of PC Phone (Free Licence Version) shipped with KX-T7601 USB Module: All features of the PC Phone software are available for 90 days from the date of installation. After this period expires, the following buttons on the Operation Screen will become unavailable:

– Recording –TAM – Voice Memo – Text Memo – Speed To continue using any of the corresponding features after the trial period, please purchase KX-

TDA0350 (PC Phone, 5 licences).

8 User Manual

For Future Reference

Please print, record, and retain the following information for future reference.

Note

The serial number of this product can be found on the label affixed to the unit. You should record the model number and the serial number of this unit as a permanent record of your purchase to aid in identification in the event of theft.

MODEL NO.

SERIAL NO.

DATE OF PURCHASE

NAME OF DEALER

DEALER'S ADDRESS

DEALER'S TEL. NO.

User Manual 9

Table of Contents

1 Operation ...............................................................................................13

1.1 Before Operating the Telephones................................................................................. 14

1.1.1 Before Operating the Telephones..................................................................................... 14

1.2 Making Calls ................................................................................................................... 25

1.2.1 Basic Calling..................................................................................................................... 25

1.2.2 Easy Dialling..................................................................................................................... 30

1.2.3 Redial ............................................................................................................................... 34

1.2.4 When the Dialled Line is Busy or There is No Answer ..................................................... 35

1.2.5 Accessing the ISDN Service (ISDN Service Access)....................................................... 44

1.2.6 Alternating the Calling Method (Alternate Calling—Ring/Voice)....................................... 45

1.2.7 Calling without Restrictions .............................................................................................. 46

1.2.8

To Access Another Party Directly from Outside (Direct Inward System Access [DISA])

......... 47

1.2.9

Setting Your Telephone from Another Extension or through DISA (Remote Setting)

.............. 50

1.3 Receiving Calls............................................................................................................... 51

1.3.1 Answering Calls ................................................................................................................ 51

1.3.2 Answering Hands-free (Hands-free Answerback) ............................................................ 52

1.3.3 Answering a Call Ringing at Another Telephone (Call Pickup) ......................................... 53

1.3.4

Answering a Call via an External Speaker (Trunk Answer From Any Station [TAFAS])

........... 54

1.3.5 Using the ANSWER/RELEASE Button ............................................................................ 55

1.3.6 Identifying Malicious Calling Parties (Malicious Call Identification [MCID])...................... 57

1.4 During a Conversation ................................................................................................... 58

1.4.1 Transferring a Call (Call Transfer) ..................................................................................... 58

1.4.2 Holding a Call ................................................................................................................... 62

1.4.3 Talking to Two Parties Alternately (Call Splitting) ............................................................. 66

1.4.4 Answering Call Waiting.....................................................................................................68

1.4.5 Multiple Party Conversation.............................................................................................. 72

1.4.6 Mute ................................................................................................................................. 81

1.4.7 Letting Other People Listen to the Conversation (Off-hook Monitor)................................ 82

1.4.8 Using the Headset (Headset Operation) .......................................................................... 83

1.5 Before Leaving Your Desk ............................................................................................. 85

1.5.1 Forwarding Calls............................................................................................................... 85

1.5.2

Using Voice Messaging (Built-in Simplified Voice Message [SVM]) (KX-TDA30 only)

............ 91

1.5.3 Showing a Message on the Caller's Telephone Display (Absent Message)................... 101

1.5.4 Preventing Other People from Using Your Telephone (Extension Dial Lock) ................. 103

1.6 Making/Answering an Announcement ....................................................................... 105

1.6.1 Paging ............................................................................................................................ 105

1.6.2 Answering/Denying a Paging Announcement ................................................................ 107

1.6.3

Making an Announcement and Having a Multiple Party Conversation (Broadcasting)

......... 108

1.7 Setting the Telephone According to Your Needs ...................................................... 111

1.7.1 Setting the Alarm (Timed Reminder).............................................................................. 111

1.7.2 Refusing Incoming Calls (Do Not Disturb [DND]) ........................................................... 113

1.7.3

Receiving Call Waiting (Call Waiting/Off-hook Call Announcement [OHCA]/Whisper OHCA)

...... 115

1.7.4 Displaying Your Telephone Number on the Called Party and Caller's Telephone (Calling/

Connected Line Identification Presentation [CLIP/COLP]) ............................................. 116

1.7.5 Preventing Your Telephone Number Being Displayed on the Caller's Telephone (Connected

Line Identification Restriction [COLR]) ........................................................................... 117

10 User Manual

1.7.6 Preventing Your Number Being Displayed on the Called Party's Telephone (Calling Line

Identification Restriction [CLIR]) ..................................................................................... 118

1.7.7

Preventing Other People from Joining Your Conversation (Executive Busy Override Deny)

......... 119

1.7.8 Turning on the Background Music (BGM) .......................................................................120

1.7.9 Protecting Your Line against Notification Tones (Data Line Security) .............................121

1.7.10 Checking the Time Service Status .................................................................................. 122

1.7.11 Setting the Parallelled Telephone to Ring (Parallelled Telephone)..................................123

1.7.12 Using Your PS in Parallel with a Wired Telephone (Wireless XDP Parallel Mode)..........124

1.7.13 Clearing Features Set at Your Extension (Extension Feature Clear) .............................. 125

1.8 Utilising the Call Centre................................................................................................ 126

1.8.1 Leaving an Incoming Call Distribution Group (Log-in/Log-out, Wrap-up) ....................... 126

1.8.2 Monitoring and Controlling the Call Status of an Incoming Call Distribution Group (Incoming

Call Distribution Group Monitor)...................................................................................... 129

1.8.3 Forwarding a Waiting Call (Manual Queue Redirection) ................................................. 132

1.9 Using User-supplied Equipment..................................................................................133

1.9.1 If a Doorphone/Door Opener is Connected ....................................................................133

1.9.2 If an External Relay is Connected...................................................................................135

1.9.3 If an External Sensor is Connected ................................................................................ 136

1.9.4 If a Host PBX is Connected.............................................................................................137

1.9.5 If a Voice Processing System is Connected.................................................................... 138

1.10 After Moving to a New Location in the Office.............................................................144

1.10.1 Using the Same Settings as Your Previous Extension (Walking Extension) ...................144

1.11 Using a Display Proprietary Telephone ......................................................................145

1.11.1 Using the Call Log........................................................................................................... 145

1.11.2 Using the Directories.......................................................................................................149

1.11.3 Accessing System Features (System Feature Access) .................................................. 156

2 Manager Operation ............................................................................. 157

2.1 Control Features ...........................................................................................................158

2.1.1 Extension Control............................................................................................................158

2.1.2 Time Service Mode Control ............................................................................................ 159

2.1.3 Restriction Level Control (Dial Tone Transfer) .................................................................161

2.1.4 Turning on the External Background Music (BGM)......................................................... 162

2.1.5 Recording Outgoing Messages (OGM)........................................................................... 163

2.1.6 Allowing Users to Seize an Unavailable Outside Line (Trunk Busy Out).........................166

2.1.7 Using the Telephones in a Hotel-type Environment (Hospitality Features) .....................167

2.1.8 Releasing Network Direct Station Selection (NDSS) Monitor .........................................173

3 Customising Your Phone & System.................................................. 175

3.1 Customising Your Phone (Personal Programming)...................................................176

3.1.1 Customising Your Phone (Personal Programming)......................................................... 176

3.1.2 Settings on the Programming Mode................................................................................178

3.1.3 Customising the Buttons .................................................................................................188

3.2 Manager Programming .................................................................................................193

3.2.1 Programming Information................................................................................................ 193

3.2.2 Manager Programming ...................................................................................................194

3.3 Customising Your System (System Programming) ................................................... 196

3.3.1 Programming Information................................................................................................ 196

3.3.2 System Programming......................................................................................................199

4 Appendix ............................................................................................. 203

User Manual 11

4.1 Troubleshooting ........................................................................................................... 204

4.1.1 Troubleshooting .............................................................................................................. 204

4.2 Feature Number Table.................................................................................................. 207

4.2.1 Feature Number Table .................................................................................................... 207

4.3 What is This Tone?....................................................................................................... 218

4.3.1 What is This Tone?.........................................................................................................218

4.4 Revision History ........................................................................................................... 222

4.4.1 KX-TDA100/KX-TDA200 MPR Version 1.1 .................................................................... 222

4.4.2 KX-TDA100/KX-TDA200 MPR Version 2.0 .................................................................... 223

4.4.3 KX-TDA30 MPR Version 1.1........................................................................................... 224

4.4.4 KX-TDA30 MPR Version 2.0........................................................................................... 225

4.4.5 KX-TDA30 MPR Version 2.2........................................................................................... 226

Index ..........................................................................................................227

12 User Manual

User Manual 13

Section 1

Operation

This chapter shows you step by step how to use each feature. Read this chapter to become familiar with the many useful features of this PBX.

1.1 Before Operating the Telephones

14 User Manual

1.1 Before Operating the Telephones

1.1.1 Before Operating the Telephones

What Kind of Telephone Can Be Used?

You can use a single line telephone (SLT), such as a rotary pulse telephone or a Panasonic proprietary telephone (PT) such as the KX-T7636 or KX-NT136. You can also use a Panasonic Portable Station (PS) such as the KX-TCA255 or KX-TD7690. Use the feature depending on the telephone you are using. If you

are using a Panasonic proprietary telephone with a special feature button such as or a display (Display PT) or both, you can follow the operation with the button or display messages for easy programming. If you use a large display telephone (e.g., KX-T7636), you can follow the displayed messages to use the features. If your telephone does not have feature buttons and/or a display, you may operate the PBX by entering a feature number instead. Follow the operation for your type of telephone. If you use a Console, you can use the buttons on the Console as the buttons on the connected proprietary telephone.

Registration for Your Portable Station (PS)

You must register your PS in the PBX and determine its extension number before initial use. For PS registration, consult your dealer.

Feature Numbers

To use certain features, you need to enter specified feature numbers (and an additional parameter, if required). There are two types of feature numbers as follows:

• Flexible feature number

• Fixed feature number

Fixed feature numbers cannot be changed. However, you can change the flexible numbers to other numbers for easier use. If you want to change the numbers, consult your dealer. In this manual, the default numbers (factory installed) are used for operations.

A flexible number is shown as (half-shaded key). Use the new programmed number if you have changed the feature number. Write the new number in "4.2.1 Feature Number Table" (Appendix).

Notice

The default value of a flexible feature number may vary depending on country/area. For more details, consult your dealer.

• If you use a Panasonic proprietary telephone which does not have feature buttons, you may change one of the unused flexible buttons to a feature button. Refer to "3.1.3 Customising the Buttons".

REDIAL

1.1 Before Operating the Telephones

User Manual 15

Tone

You will hear various tones, during or after an operation, for confirmation. Refer to "4.3.1 What is This Tone?" (Appendix).

Display

In this manual, you will see "the display ...". This refers to the display of a Panasonic proprietary telephone. If your telephone is not a Panasonic display proprietary telephone, the message will not be displayed. If you use a Panasonic display proprietary telephone, the display helps you confirm the settings. Some proprietary telephones also give you easy access to features. A message is displayed depending on the feature. By pressing the corresponding button on the side or at the bottom of the display, or pressing the Navigator Key, you can access the desired feature. Furthermore, depending on the display proprietary telephone, you can operate features or make calls using the display message. Refer to "1.11 Using a Display Proprietary Telephone".

Notice

In this manual, the display messages are described in English.

Your Extension Number

If you use a Panasonic display proprietary telephone, you can check your own extension number on the display. Press the TRANSFER button or Soft (S1) button while on-hook.

Using a Navigator Key/Jog Dial/Volume Key

The Navigator Key can be used for the display contrast and the volume control or you can search for desired items on the display. Press the Navigator Key/Volume Key or rotate the Jog Dial in the desired direction. The contrast or the volume level and the items will change as follows:

If you use a single line telephone which does not have the " " or "#" keys;

it is not possible to access features that have " " or "#" in their feature numbers.

Navigator Key Jog Dial Volume Key

(Level

increases

)

Down

(Level

decreases

)

RightLeft

ENTER

Left

(anti-clockwise)

Level

decreases

Right

(clockwise)

Level

increases

(Level

increases

)

Down

(Level

decreases

)

1.1 Before Operating the Telephones

16 User Manual

Examples

The displays and the illustrations shown as examples are from a telephone connected to the KX-TDA200.

Restrictions

Some features may be restricted at your extension under system programming. Consult your manager or dealer.

Icon Descriptions

The following icons show you the feature availability, notes and action to use the features.

This feature cannot be used with a single line telephone.

Seize an outside line (One of the following).

• Press the CO button.

• Dial automatic line access number 0 or 9.

• Dial outside line group access number and outside line group number.

See "Programming" for Related Programming if necessary.

Off-hook (One of the following).

• Lift the handset.

• Press the SP-PHONE button.

• Press the MONITOR button. (To start talking, lift the handset.)

• Press TALK button.

Press the Call button on the Doorphone.

On-hook (One of the following).

• Hang up.

• Press the SP-PHONE button.

• Press the MONITOR button.

• Press CANCEL button.

Press the hookswitch lightly.

Press the corresponding feature button on the proprietary telephone.

Ta lk .

Enter the required number. <Example>

Enter the account code.

You will hear a busy, confirmation, dial, ring or ringback tone.

B. Tone: Busy Tone C. Tone: Confirmation Tone D. Tone: Dial Tone R. Tone: Ring Tone R. B. Tone: Ringback Tone

Dial an extension number. Dial outside phone number.

Dial the telephone number.

outside line group no.

(CO)

desired no.

account code

extension no.

outside phone no.

phone no.

1.1 Before Operating the Telephones

User Manual 17

When You Use a Panasonic Proprietary Telephone

If you use a Panasonic proprietary telephone and the Console, they may have some of the useful feature buttons described below. For a PS user, refer to "Operating Instructions" for PS. These buttons make operations simple. The illustrations may differ from the buttons on your telephone.

Fixed Buttons

CO:

Used to make or receive an outside call. (Button assignment is required.) Also used as feature buttons. (Button assignment is required.) (Only the outside line "number" [e.g., 1, 2] may be shown on some telephones.)

SP-PHONE: Used for hands-free operation.

AUTO DIAL/STORE: Used for System/Personal Speed Dialling or storing programme changes.

PAU SE: Used to insert a pause when storing a telephone number. This button also functions as the PROGRAM button when there is no PROGRAM button on your telephone.

REDIAL: Used to redial the last dialled number.

MESSAGE: Used to leave a message waiting indication or call back the party who left the message waiting indication.

(CO)

SP-PHONE

AUTO DIAL

STORE

PAUSE

REDIAL

MESSAGE

1.1 Before Operating the Telephones

18 User Manual

INTERCOM: Used to make or receive intercom calls.

Soft Buttons: Used to select the item displayed on the bottom of the display.

MONITOR: Used for hands-free dialling. You can monitor the party's voice in hands-free mode.

AUTO ANS (Auto Answer)/MUTE: Used to receive an incoming call in hands-free mode or mute the microphone during a conversation.

TRANSFER: Used to transfer a call to another party.

HOLD: Used to place a call on hold.

INTERCOM

INT’

MONITOR

AUTO ANS

MUTE

TRANSFER

HOLD

1.1 Before Operating the Telephones

User Manual 19

FLASH/RECALL: Used to disconnect the current call and make another call without hanging up. This button also functions as a CANCEL button while on-hook.

CONF (Conference): Used to establish a multiple party conversation.

VOICE CALL/MUTE: Used to monitor an intercom call automatically, but it cannot be used for hands-free conversations. It also mutes the handset microphone during a conversation.

Call Forwarding (FWD)/Do Not Disturb (DND):

Used to perform Call Forwarding (FWD) or Do Not Disturb (DND).

PROGRAM: Used to enter and exit the Programming mode.

ANSWER: Used to answer an incoming call.

FLASH/

RECALL

CONF

VOICE CALL

MUTE

FWD/DND

PROGRAM

PROG.

ANSWER

1.1 Before Operating the Telephones

20 User Manual

Customised Buttons

If the term is in parentheses like (Account) in this section, it means a flexible button has been made into an "Account" button. To customise, refer to "3.1.3 Customising the Buttons".

RELEASE: Used to disconnect the line.

Navigator Key/Jog Dial/Volume Key: Used to adjust the volume and the display contrast or select desired items.

Programmable Feature (PF):

Located on the upper part of the CO button array or on the DSS Console.

Assigns the desired button and used to access the stored feature. Mostly used as a One-touch Dialling button. (Only the "F and number" may be shown on some telephones.)

MODE: Used to shift the display to access various features.

SELECT: Used to select the displayed item or to call the displayed phone number.

SHIFT: Used to access the second level of Soft button features.

ENTER: Used to confirm the selected item.

CANCEL: Used to cancel the selected item.

Buttons Feature

Loop-CO (L-CO)

Used to access an idle outside line for making outside calls. Incoming outside calls from any outside line arrive at this button.

Group-CO (G-CO)

Used to access an idle outside line in a specified outside line group for making outside calls. Incoming calls from outside lines in the assigned outside line group arrive at this button.

RELEASE

VOL

(PF)

MODE

SELECT SHIFT

1.1 Before Operating the Telephones

User Manual 21

Single-CO (S-CO) Used to access a specified outside line for making or receiving outside calls.

Direct Station Selection (DSS)

Used to access an extension with one touch. It is also possible to be changed to the other feature button.

One-touch Dialling Used to access a desired party or system feature with one touch.

Incoming Call Distribution Group (ICD Group)

Used to access a specified incoming call distribution group for making or receiving calls.

Message

Used to leave a message waiting indication or call back the party who left the message waiting indication.

Message for Another Extension

Used to have a Message button for another extension.

Call Forwarding (FWD)/Do Not Disturb (DND)—Both calls

Used to forward all calls to a specified destination or refuse.

FWD/DND—Outside calls Used to forward outside calls to a specified destination or refuse.

FWD/DND—Intercom calls Used to forward intercom calls to a specified destination or refuse.

Group FWD—Both calls Used to forward all the calls to your group to a specified destination.

Group FWD—Outside calls Used to forward the outside calls to your group to a specified destination.

Group FWD—Intercom calls Used to forward the intercom calls to your group to a specified destination.

Account Used to enter an account code.

Conference Used to establish a multiple party conversation.

Terminate Used to disconnect the current call and make another call without hanging up.

External Feature Access (EFA)

Used to access special features offered by a host PBX or a telephone company.

Charge Reference Used to check the total call charge for your own extension.

Call Park Used to park or retrieve a call in a preset parking zone.

Call Park (Automatic Park Zone)

Used to park a call in an idle parking zone automatically.

Call Log Used to show the incoming call information.

Call Log for ICD Group Used to have a Call Log button for incoming call distribution group.

Log-in/Log-out Used to switch between the log-in and log-out mode.

Log-in/Log-out of a specified group

Used to have a Log-in/Log-out button for another incoming call distribution group.

Log-in/Log-out for all groups Used to have a Log-in/Log-out button for all groups.

Hurry-up

Used to transfer the longest waiting call in the queue of an incoming call distribution group to the overflow destination.

Wrap-up Used to switch the wrap-up status, Ready and Not Ready mode.

System Alarm Used to confirm a PBX error. For more details, consult your dealer.

Time Service (Day/Night/ Lunch/Break)

Used to switch the time service mode.

Buttons Feature

1.1 Before Operating the Telephones

22 User Manual

Answer Used to answer an incoming call.

Release

Used to disconnect the line during or after a conversation or to complete a Call Transfer.

Toll Restriction/Call Barring

Used to change the toll restriction/call barring level of other extension users temporarily.

ISDN Service Used to access an ISDN service.

Calling Line Identification Restriction (CLIR)

Used to switch between the CLIP and CLIR services.

Connected Line Identification Restriction (COLR)

Used to switch between the COLP and COLR services.

ISDN-Hold Used to transfer a call using telephone company.

Headset Used to talk using the headset.

Time Service Switching Mode (Automatic/Manual)

Used to switch the time service mode, Automatic or Manual.

Two-way Record Used to record a conversation into your own mailbox.

Two-way Transfer Used to record a conversation into the mailbox of a specific extension.

One-touch Two-way Transfer

Used to record a conversation into the mailbox of a specific extension with one touch.

Live Call Screening (LCS)

Used to monitor your own voice mailbox while an incoming caller is leaving a message and, if desired, intercept the call.

Voice Mail Transfer Used to transfer a call to the mailbox of a specified extension.

Network Direct Station Selection (NDSS)

Used to access an extension connected to other PBXs in the network with one touch.

CTI Used to access CTI features. For more details, consult your dealer.

Check-in Used to switch the room status of extensions from Check-out to Check-in.

Check-out Used to switch the room status of extensions from Check-in to Check-out.

Buttons Feature

1.1 Before Operating the Telephones

User Manual 23

How to Follow the Steps

An example of system operation is shown below.

Calling Another Extension

To call an extension (Intercom Call)

The DSS button light shows the current status as follows:

Off: The extension is idle. Red on: Your or another extension is using the line.

For quick operation

If you are an operator or dial some extensions frequently, DSS buttons are useful.

Customising Your Phone

3.1.3 Customising the Buttons Create or edit a Direct Station Selection (DSS) button.

PT and SLT

PT/SLT/PS

Off-hook.

Talk.Dial extension number

or press DSS.

extension no.

(DSS)

Feature title

Operation steps

The description of the icons are explained on "Icon Descriptions".

Conditions

Hints

Programming References: The related or required programming is noted.

To call using a directory, refer to "1.11.2 Using the Directories".

Hands-free Operation

You can make an intercom call and have a conversation in hands-free mode using the SPPHONE button.

3.1.2 Settings on the Programming Mode—Preferred Line Assignment—Outgoing Select the seized line when going off-hook.

1.1 Before Operating the Telephones

24 User Manual

Connection Example

This diagram shows you a connection example.

External Sensor/

External Relay

Doorphone & Door Opener

External Music Source

Pager/

Speaker

Batteries

Voice Processing

System

KX-T7636/ KX-T7633

Computer

Printer

Router

Telephone Company

Hybrid IP-PBX

Computer

Single Line

Telephone

Cell Station

Portable

Station

Wireless Phone

Fax Machine

Computer

USB

Analogue Proprietary Telephone

Digital Proprietary Telephone

ISDN Telephone

Amplifier

Computer

(Server)

Computer

Single Line

Telephone

Digital Proprietary Telephone

Private IP

Network

DSS Console

KX-T7600 Digital

Proprietary

Telephone

KX-T7600 Digital

Proprietary

Telephone

KX-TDA30 KX-TDA100 KX-TDA200

IP Proprietary

Telephone

(KX-TDA100/

KX-TDA200 only)

1.2 Making Calls

User Manual 25

1.2 Making Calls

1.2.1 Basic Calling

– Calling Another Extension – Calling an Outside Party – Making a Call to a Private Network (TIE Line Access) – Using an Account Code (Account Code Entry)

Calling Another Extension

To call an extension (Intercom Call)

When your telephone does not access an outside line automatically

When your telephone accesses an outside line automatically

• The DSS button light shows the current status as follows:

Off: The extension is idle. Red on: Your or another extension is using the line.

PT and SLT

PT/SLT/PS

Off-hook.

Talk.Dial

extension number

or press

DSS

extension no.

(DSS)

Off-hook.

Press

INTERCOM

PT/PS

extension no.

Dial

extension number

INTERCOM

While on-hook

(DSS)

Press DSS.

While on-hook

Off-hook.

PT/PS

1.2 Making Calls

26 User Manual

To call an operator (Operator Call)

You can call an extension or a group assigned as the operator.

Calling an Outside Party

You have to seize an outside line before dialling an outside phone number because external calls are made via your PBX. Select one of the following methods:

To select an idle outside line automatically (Automatic Line Access)

• To call using a directory, refer to "1.11.2 Using the Directories".

• For quick operation If you are an operator or dial some extensions frequently, DSS buttons are useful.

• Hands-free Operation You can make an intercom call and have a conversation in hands-free mode using the SPPHONE button.

Customising Your Phone

• 3.1.2 Settings on the Programming Mode—Preferred Line Assignment—Outgoing

Select the seized line when going off-hook.

• 3.1.3 Customising the Buttons

Create or edit a Direct Station Selection (DSS) button.

• The operator call number (default) varies depending on country/area. For more details, consult your dealer.

• The automatic line access number (default) varies depending on country/area. For more details, consult your dealer.

PT/SLT/PS

Off-hook.

Enter

9 or 0

PT/SLT/PS

Off-hook. Talk.

Dial outside phone number.

Press L-CO or enter automatic

line access number.

0 9

(L-CO)

outside

phone no.

1.2 Making Calls

User Manual 27

To select an idle outside line in the specified outside line group automatically (Outside Line Group Access)

To select the specified outside line

• Each of the S-CO button or G-CO button light shows the current status as follows:

Off: The line is idle. Red on: The line is in use.

• You may be restricted from making a call to the specified outside party. To make a call, refer to "1.2.7 Calling without Restrictions".

• To confirm number before dialling, you can enter a phone number and confirm it on the display and then go off-hook. (Predialling)

• Call Charge Reference You can confirm your total call charges by pressing the Charge Reference button.

• To make a call to another party without going on-hook, press the FLASH/RECALL button. It will re-access the outside line and provide external dial tone. Pressing the Terminate button will provide intercom dial tone. You can dial the new phone number without going on/off-hook.

• Hands-free Operation You can make an outside call and have a conversation in hands-free mode using the SPPHONE button.

Customising Your Phone

• 3.1.2 Settings on the Programming Mode—Preferred Line Assignment—Outgoing

Select the seized line when going off-hook.

• 3.1.3 Customising the Buttons

Create or edit a Loop-CO (L-CO) button, a Group-CO (G-CO) button, a Single-CO (SCO) button, a Terminate button or a Charge Reference button.

PT and SLT

PT/SLT/PS

Off-hook. Talk.

Press

G-CO

or enter

outside

line group access number

and then

outside line group

number

(2 digits).

Dial

outside phone

number

outside

phone no.

(G-CO)

outside line

group no.

PT and

PT/PS

Off-hook.

Talk.Press

S-CO

(S-CO)

Dial

outside phone

number

outside

phone no.

1.2 Making Calls

28 User Manual

Making a Call to a Private Network (TIE Line Access)

You can access extensions connected to other PBXs in a private network.

To call

To call with one touch

• To start monitoring another PBX extension after customising an NDSS button, go offhook, press the NDSS button, and go on-hook. The NDSS button light will show the current status as follows:

Off: The extension is idle. Red on: The extension is busy.

Customising Your Phone

• 3.1.3 Customising the Buttons

Create or edit a Network Direct Station Selection (NDSS) button.

PT/SLT/PS

Off-hook.

Talk.

Enter 7. Dial private phone

number.

private phone no.

PT and SLT

PT/PS

Off-hook. Press

NDSS

Talk.

(NDSS)

1.2 Making Calls

User Manual 29

Using an Account Code (Account Code Entry)

You may give a specified account code to extension users and check their telephone usage. You can specify an account code for each client and check the call duration.

• A Panasonic proprietary telephone extension user can enter an account code during a conversation and when hearing reorder tone after the other party hangs up.

• Account codes may use the digits "0" through "9".

• If you enter the wrong code, press the " " key and re-enter the account code.

• You may not be able to make an outside call without an account code. Entry mode is assigned to each user. Ask your manager for your mode.

• For your convenience, you can store the code with the phone number in the memory (e.g., Speed Dialling).

Customising Your Phone

• 3.1.3 Customising the Buttons

Create or edit an Account button.

PT/SLT/PS

Enter #.

Off-hook.

account code

Enter

account code

(max. 10 digits).

Press

Account

enter

Dial

outside

phone number

outside

phone

no.

Seize outside line before entering outside phone number.

(Account)

D.Tone

1.2 Making Calls

30 User Manual

1.2.2 Easy Dialling

This is convenient for frequently dialled phone numbers. – With a One-touch Button (One-touch Dialling) – Using Numbers Stored at Your Extension (Personal Speed Dialling) – Using Numbers Stored in the PBX (System Speed Dialling) – To a Preset Number by Going Off-hook (Hot Line) – Using a Preprogrammed Number (Quick Dialling)

With a One-touch Button (One-touch Dialling)

Using Numbers Stored at Your Extension (Personal Speed Dialling)

You can store numbers at your extension for your personal use. This feature is also known as Station Speed Dialling.

To store a phone number

You can store a phone number into the flexible button for one-touch operation.

Customising Your Phone

• 3.1.3 Customising the Buttons Create or edit a One-touch Dialling button, store the desired phone number or feature number.

Press

One-touch

Dialling

Off-hook.

PT/PS

(One-touch Dialling)

Off-hook.

Enter

personal speed

dialling number

(2 digits).

Enter #.

desired

phone no.

personal speed

dialling no.

Enter

desired

phone number

(max. 32 digits).

PT/SLT

On-hook.

Enter 30.

Enter outside line access number before outside phone number.

C.Tone

+ 202 hidden pages

Panasonic HYBRID IP-PBX KX-TDA100, KX-TDA30, KX-TDA200, KX-TDA60 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual