Panasonic KX-TDA30, KX-TDA100, KX-TDA200, KX-TDA600 User Guide

Thank you for purchasing a Panasonic Hybrid IP-PBX. Please read this manual carefully before using this product and save this manual for future use.

KX-TDA30: PSMPR Software File Version 5.0000 or later KX-TDA100/KX-TDA200: PMPR Software File Version 5.0000 or later KX-TDA600: PLMPR Software File Version 5.0000 or later

Model No.

KX-TDA30/KX-TDA100

KX-TDA200/KX-TDA600

Hybrid IP-PBX

User Manual

IP Communication

This PBX supports IP communication using a variety of IP telephones, such as the KX-NT300 series with Bluetooth wireless headsets.

IP Softphone

IP Proprietary Telephone

You can install a software-based telephone (Panasonic IP Softphone) on your PC to make and receive calls using Internet Protocol (IP) and access PBX features without a wired IP Proprietary Telephone.

IP Softphone

This PBX can establish Incoming Call Distribution Groups (ICD Group) by which a large volume of calls from the external customers could be received. One extension can act as the supervisor, and monitor other group members.

Call Centre

Queuing

Customers

ICD

Group 01

ICD

Group 02

You can forward your calls to a voice processing system and let calling parties leave messages in your mailbox when you are unable to receive calls.

Voice Mail Integration

Message

This PBX optionally supports a Portable Station (PS) system. PSs can be used in the PBX with other wired telephones.

Wireless System

PC Phone/PC Console

This PBX supports the PC Phone/PC Console when your PC is connected to certain Panasonic telephones via USB interface. The PC Phone/ PC Console provides advanced control and monitoring of your PBX.

Feature Highlights

Consult your dealer Consult your dealer

1.9 Utilising the Call Centre (Page 140) 1.10.5 If a Voice Processing System is Connected (Page 152)

Section 4 Appendix (Page 219) Consult your dealer

2 User Manual

If you are using a certain Panasonic telephone that is equipped with a Navigator Key/Jog Dial and a display, it helps you to access the desired feature easily. Also, you will be informed of the arrival of an incoming call or a message waiting by the lamp if it is equipped.

Easy Operation

ENTER

Navigator Key Jog Dial

Message/Ringer Lamp

This PBX can record or print out call information: date, time, extension no., dialled no., duration, etc.

Date

01/02/02

Time

10:03AM

11:07AM

Ext

1230

2230

• • • • • • •

Call Record

(Station Message Detail Recording)

You can set incoming calls to be redirected to your message box to let callers leave voice messages when you are unable to answer the phone.

Built-in Simplified Voice Message

Hello, this is 204. Please leave your message.

ConditionsHints

Feature Highlights

1.1 Before Operating the Telephones (Page 18)

1.6.2 Using Voice Messaging (Built-in Simplified Voice Message [SVM]) (Page 102)

In This Manual,

• The following abbreviations are used:

APT ® Analogue Proprietary Telephone Display PT ® Proprietary Telephone with a Display DPT ® Digital Proprietary Telephone IP-PT ® IP Proprietary Telephone PS ® Portable Station PT ® Proprietary Telephone SLT ® Single Line Telephone

• The suffix of each model number is omitted.

• The illustrations of the PBX are based on the

• The following icons are used frequently.

Consult your dealer

KX-TDA200.

User Manual 3

Feature Highlights

Notice

• Under power failure conditions,

telephone, not dependent on local power, is available for emergency use.

the connected telephones may not operate. Please ensure that a separate

• Prior to connection of this product, please verify that the intended operating environment is supported.

Satisfactory performance cannot be guaranteed for the following:

– interoperability and compatibility with all devices and systems connected to this product – proper operation and compatibility with services provided by telecommunications companies over

connected networks

NOTES

• This manual provides basic information on how you can access commonly used PBX functions with

proprietary telephones (PTs), single line telephones (SLTs), portable stations (PSs), and DSS Consoles. For detailed information about each feature or setting, consult your dealer.

• In this manual, several kinds of PTs appear, as follows: – IP Proprietary Telephone (IP-PT) – Digital Proprietary Telephone (DPT) – Analogue Proprietary Telephone (APT) – Proprietary Telephone with a Display (Display PT)

"PT" is used as a generic term to represent all of these PTs. If a PBX feature only supports specific PTs, such as IP-PTs, the available telephone types are clearly indicated.

• IP-PTs may become busy and you may not be able to make or receive calls, depending on the network

status.

• The contents of this manual apply to PBXs with a certain software version, as indicated on the cover of

this manual. To confirm the software version of your PBX, consult your dealer.

• Product specifications are subject to change without notice.

4 User Manual

Safety Notices

Feature Highlights

Please observe the safety damage to property. The notices are classified as follows, according to the severity of injury or damage:

WARNING

CAUTION

notices in this manual in order to avoid danger to users or other people, and prevent

This notice means that misuse could result in death or serious injury.

This notice means that misuse could result in injury or damage to property.

Trademarks

• The Bluetooth

Panasonic Corporation is under licence.

word mark and

logos are owned by the Bluetooth SIG, Inc. and any use of such marks by

• All other trademarks identified herein are the property of their respective owners.

User Manual 5

SAVE THESE INSTRUCTIONS

Important Safety Instructions

When using your telephone of fire, electric shock and injury to persons, including the following:

• Do not use the product near water, for example, near a bathtub, wash bowl, kitchen sink, or laundry tub,

in a wet basement, or near a swimming pool.

• Avoid using wired telephones during an electrical storm. There is a remote risk of electric shock from

lightning.

• Do not use a telephone in the vicinity of a gas leak to report the leak.

equipment, basic safety precautions should always be followed to reduce the risk

6 User Manual

SAVE THESE INSTRUCTIONS

Important Information

WARNING

SAFETY REQUIREMENTS

For All Telephone Equipment

• The product may only be installed and serviced by qualified service personnel.

• To prevent possible fire or electric shock, do not expose the product to rain or moisture.

• Follow all warnings and instructions marked on the product.

• Do not place the product on an unstable surface, as a fall may cause serious internal damage.

• The product should only

If you are not sure of the type of power supply to your home, consult your dealer or local power company.

• For safety purposes some products are equipped with an earthed plug. If you do not have an earthed outlet,

please have one installed. Do not bypass this safety feature by tampering with the plug.

• Do not allow anything to rest on the power cord. Do not locate the product where the power cord may be

stepped on or tripped on.

• To reduce the risk of fire or electric shock, do not overload wall outlets and extension cords.

• To reduce the risk of electric shock, do not disassemble the product. Only qualified personnel should

service the product. Opening or removing covers may expose you to dangerous voltages or other risks. Incorrect reassembly can cause electric shock.

• Unplug the product from the wall outlet and have it serviced by qualified service personnel in the following

cases:

a. When the power supply cord or plug is damaged or frayed. b. If liquid has been spilled into the product. c. If the product has been exposed to rain or water. d. If the product does not operate according to the operating instructions. Adjust only the controls that are

explained in the operating instructions. Improper adjustment of other controls may result in damage and may require service by a qualified technician to restore the product to normal operation.

e. If the product has been dropped or the cabinet has been damaged. f. If product performance deteriorates.

be connected to the type of electrical power supply specified on the product label.

For the PBX

• If damage to the unit exposes any internal parts, disconnect the power supply cord immediately and return

the unit to your dealer.

• Unplug this unit from the AC outlet if it emits smoke, an abnormal smell or makes unusual noise. These

conditions can cause fire or electric shock. Confirm that smoke has stopped and contact an authorised Panasonic Factory Service Centre.

• This unit is equipped with an earthed plug. For safety reasons this plug must only be connected to an

earthed outlet that has been installed according to applicable regulations.

• Do not insert objects of any kind into this product through its slots and openings, as they may touch

dangerous voltage points or short out parts that could result in a risk of fire or electric shock. Never spill liquid of any kind on or in the product.

• Use only the power cord and batteries indicated in this manual. Do not dispose of batteries in a fire, as

they may explode. Dispose according to local regulations.

CAUTION

User Manual 7

Important Information

SAFETY REQUIREMENTS

For All Telephone Equipment

• The product should be

should not be exposed to direct sunlight.

kept free of dust, moisture, high temperature (more than 40 °C), and vibration, and

• Unplug the product from the wall outlet before cleaning. Wipe the product with a soft cloth. Do not clean

with abrasive powders or with chemical agents such as benzene or thinner. Do not use liquid cleaners or aerosol cleaners.

For the PBX

• When relocating the equipment, first disconnect the telecom connection before disconnecting the power

connection. When the unit is installed in the new location, reconnect the power first, and then reconnect the telecom connection.

• The power supply cord is used as the main disconnect device. Ensure that the AC outlet is located near

the equipment and is easily accessible.

• Slots and openings in the front, back and bottom of the cabinet are provided for ventilation; to protect it

overheating, these openings

from by placing the product on a bed, sofa, rug, or other similar surface while in use. The product should never be placed near or over a radiator or other heat source. This product should not be placed in a sealed environment unless proper ventilation is provided.

must not be blocked or covered. The openings should never be blocked

• To protect this unit from static electricity, do not touch any external connectors of the unit.

For the Cell Station

2.4 GHz Cell Station (Except for KX-TDA0151CN)

Medical—consult the manufacturer of

are adequately shielded from external RF (radio frequency) energy. (The unit operates in the frequency range of 2401 MHz to 2480 MHz, and the power output level can range from 0.004 W to 0.4 W.) Do not use the unit in health care facilities if any regulations posted in the area instruct you not to do so. Hospitals or health care facilities may be using equipment that could be sensitive to external RF (radio frequency) energy.

2.4 GHz Cell Station (Only for KX-TDA0151CN)

Medical—consult the manufacturer of any personal medical devices, such as pacemakers, to determine if they

are adequately shielded from external RF (radio frequency) energy. (The unit operates in the frequency range of 2401 MHz to 2480 MHz, and the output peak power level is less than 0.16W.) Do not use the unit in health care facilities if any regulations posted in the area instruct you not to do so. Hospitals or health care facilities may be using equipment that could be sensitive to external RF (radio frequency) energy.

DECT Cell Station Medical—consult the manufacturer of any personal medical devices, such as pacemakers, to determine if they

are adequately shielded from external RF (radio frequency) energy. (The unit operates in the frequency range of 1881 MHz to 1898 MHz, and the output peak power level is less than 0.25 W.) Do not use the unit in health care facilities if any regulations posted in the area instruct you not to do so. Hospitals or health care facilities may be using equipment that could be sensitive to external RF (radio frequency) energy.

DECT 6.0 Cell Station Medical—consult the manufacturer of any personal medical devices, such as pacemakers, to determine if they

are adequately shielded from external RF (radio frequency) energy. (The unit operates in the frequency range of 1920 MHz to 1930 MHz, and the output peak power level is less than 0.12 W.) Do not use the unit in health care facilities if any regulations posted in the area instruct you not to do so. Hospitals or health care facilities may be using equipment that could be sensitive to external RF (radio frequency) energy.

any personal medical devices, such as pacemakers, to determine if they

SECURITY REQUIREMENTS

In order to use the PBX safely and correctly the Security Requirements below must be observed. Failure to do so may result in:

8 User Manual

Important Information

• Loss, leakage, falsification or theft of user information.

• Illegal use of the PBX by a third party.

• Interference or suspension of service caused by a third party.

What is User Information?

User Information is defined as:

1. Information stored on the SD Memory Card:

Phonebook data, user IDs, system settings data, passwords (User/Administrator/Installer), Personal Identification Numbers (PINs), etc.

2. Information sent from the PBX to a PC or other external device:

Phone call data (including telephone numbers of outside parties), call charge data, etc.

Requirements

1. The SD Memory Card

easily removed and taken away from the PBX by a third party. Therefore, do not allow unauthorised access to prevent data leakage.

contains software for all the processes of the PBX and all customer data. It can be

2. Always make backups of data stored on the SD Memory Card. For details, consult your dealer.

3. To prevent illegal access from the Internet, activate a Firewall.

4. To avoid unauthorised access and possible abuse of the PBX, we strongly recommend: a. Keeping the password secret. b. Selecting a complex, random password that cannot be easily guessed. c. Changing your password regularly.

5. Perform the following when sending the PBX for repair or handing it over to a third party. a. Make a backup of data stored on the SD Memory Card. b. Using an SD formatter, format the SD Memory Card so that information cannot be retrieved from it.

6. To prevent data leakage, render the SD Memory Card physically unusable before disposal.

7. When user information is sent from the PBX to a PC or other external device, the confidentiality of that

information becomes the responsibility of the customer. Before disposing of the PC or other external device, ensure that data cannot be retrieved from it by formatting the hard disk and/or rendering it physically unusable.

Notice

SAFETY REQUIREMENTS

For All Telephone Equipment

• Read and understand all instructions.

For the PBX

• Keep the unit away

lamps, motors, and televisions. These noise sources can interfere with the performance of the PBX.

from heating appliances and devices that generate electrical noise such as fluorescent

• If you are having problems making calls to outside destinations, follow this procedure to test the outside

lines:

1. Disconnect the PBX from all outside lines.

2. Connect known working single line telephones (SLTs) to those outside lines.

3. Make a call to an external destination using those SLTs.

If a call cannot be carried out correctly, there may be a problem with the outside line that the SLT is connected to. Contact your telephone company. If all SLTs operate properly, there may be a problem with your PBX. Do not reconnect the PBX to the outside lines until it has been serviced by an authorised Panasonic Factory Service Centre.

Notes

User Manual 9

Important Information

SAFETY REQUIREMENTS

For All Telephone Equipment

• Never attempt to insert wires, pins, etc. into the vents or holes of the product.

10 User Manual

Attention

• When using a Panasonic proprietary telephone (PT), use only the correct Panasonic handset.

• For users of PC Phone (Free Licence Version) shipped with KX-DT301/KX-T7601 USB Module:

All features of the PC Phone software are available for 90 days from the date of installation. After this period expires, the following buttons on the Operation Screen will become unavailable:

– Recording – TAM – Voice Memo – Text Memo – Speed

To continue using any of the corresponding features after the trial period, please purchase KX-TDA0350 (PC Phone, 5 licences).

For users in the European Union only

Information for Users on Collection and Disposal of Old Equipment and used Batteries

These symbols on the products, packaging, and/or accompanying documents mean that used electrical and electronic products and batteries should not be mixed with general household waste. For proper treatment, recovery them to applicable collection points, in accordance with your national legislation and the Directives 2002/96/EC and 2006/66/EC. By disposing of these products and batteries correctly, you will help to save valuable resources and prevent any potential negative effects on human health and the environment which could otherwise arise from inappropriate waste handling. For more information about collection and recycling of old products and batteries, please contact your local municipality, your waste disposal service or the point of sale where you purchased the items. Penalties may be applicable for incorrect disposal of this waste, in accordance with national legislation.

and recycling of old products and used batteries, please take

Attention

For business users in the European Union

If you wish to plier for further information.

Information on Disposal in other Countries outside the European Union

These symbols are only valid in the European Union. If you wish to discard these items, please contact your local authorities or dealer and ask for the correct method of disposal.

Note for the battery symbol (bottom two symbol examples):

This symbol might be used in combination with a chemical symbol. In this case it complies with the requirement set by the Directive for the chemical involved.

discard electrical and electronic equipment, please contact your dealer or sup-

For users in New Zealand only

• This equipment shall not be set to make automatic calls to the Telecom

’111’ Emergency Service.

• The grant of a Telepermit for any item of terminal equipment indicates only that Telecom has accepted

that

the

item

complies with minimum conditions for connection to its network. It indicates no endorsement

User Manual 11

Attention

of the product by Telecom, nor does it provide any sort of warranty. Above all, it provides no assurance that any item will

work correctly in all respects with another item of Telepermitted equipment of a different

make or model, nor does it imply that any product is compatible with all of Telecom’s network services.

• APPLICABLE ONLY TO TELECOM CUSTOMERS WHO HAVE AUTOMATIC ACCESS TO OTHER

CARRIERS FOR TOLL CALLS When calling back a number from the Caller ID list, all numbers prefixed with "0 + AREA CODE" will be automatically forwarded to your toll carrier. This includes numbers in your local calling area. The zero + area code should either be removed when calling back local numbers, or check with your toll carrier that a charge will not be levied.

• All persons using this device for recording telephone conversations shall comply with New Zealand law.

This requires that at least one party to the conversation is to be aware that it is being recorded. In addition, the principles enumerated in the Privacy Act 1993 shall be complied with in respect to the nature of the personal information collected, the purpose for its collection, how it is used, and what is disclosed to any other party.

12 User Manual

Table of Contents

1 Operation ................................................................................................17

1.1 Before Operating the Telephones .................................................................................18

1.1.1 Before Operating the Telephones ..................................................................................18

1.2

1.2.1 Basic Calling ...................................................................................................................31

1.2.2 Easy Dialling ...................................................................................................................36

1.2.3 Redial .............................................................................................................................39

1.2.4 When the Dialled Line is Busy or There is No Answer ...................................................40

1.2.5 Accessing the ISDN Service (ISDN Service Access) .....................................................48

1.2.6 Alternating the Calling Method (Alternate Calling—Ring/Voice) ....................................49

1.2.7 Calling without Restrictions ............................................................................................50

1.2.8 To Access Another Party Directly from Outside (Direct Inward System Access

1.2.9 Setting Your Telephone from Another Extension or through DISA (Remote

1.3 Receiving Calls ................................................................................................................55

1.3.1 Answering Calls ..............................................................................................................55

1.3.2 Answering Hands-free (Hands-free Answerback) ..........................................................56

1.3.3 Answering a Call Ringing at Another Telephone (Call Pickup) ......................................57

1.3.4 Answering a Call via an External Speaker (Trunk Answer From Any Station

1.3.5 Using the ANSWER/RELEASE Button ..........................................................................59

1.3.6 Identifying Malicious Calling Parties (Malicious Call Identification [MCID]) ....................61

1.4 During a Conversation ....................................................................................................62

1.4.1 Transferring a Call (Call Transfer) ..................................................................................62

1.4.2 Holding a Call .................................................................................................................66

1.4.3 Talking to Two Parties Alternately (Call Splitting) ..........................................................70

1.4.4 Answering Call Waiting ..................................................................................................72

1.4.5 Multiple Party Conversation ...........................................................................................77

1.4.6 Mute ...............................................................................................................................86

1.4.7 Letting Other People Listen to the Conversation (Off-hook Monitor) .............................87

1.4.8 Using the Headset (Headset Operation) ........................................................................88

1.5 Using a PDN/SDN Button ...............................................................................................90

1.5.1 Primary Directory Number (PDN)/Secondary Directory Number (SDN) Extension

1.6 Before Leaving Your Desk .............................................................................................94

1.6.1 Forwarding Calls ............................................................................................................94

1.6.2 Using Voice Messaging (Built-in Simplified Voice Message [SVM]) ............................102

1.6.3 Showing a Message on the Caller’s Telephone Display (Absent Message) ................113

1.6.4 Preventing Other People from Using Your Telephone (Extension Dial Lock) ..............115

1.7 Making/Answering an Announcement ........................................................................117

1.7.1 Paging ..........................................................................................................................117

1.7.2 Answering/Denying a Paging Announcement ..............................................................119

1.7.3 Making an Announcement and Having a Multiple Party Conversation

1.8 Setting the Telephone According to Your Needs ......................................................123

1.8.1 Setting the Alarm (Timed Reminder) ............................................................................123

1.8.2 Refusing Incoming Calls (Do Not Disturb [DND]) .........................................................125

1.8.3 Receiving Call Waiting (Call Waiting/Off-hook Call Announcement [OHCA]/Whisper

1.8.4 Displaying Your Telephone Number on the Called Party and Caller’s Telephone (Calling/

Making Calls ....................................................................................................................31

[DISA]) ............................................................................................................................51

Setting) ...........................................................................................................................54

[TAFAS]) .........................................................................................................................58

(KX-TDA100/KX-TDA200/KX-TDA600 only) ..................................................................90

(Broadcasting) ..............................................................................................................120

OHCA) ..........................................................................................................................129

Connected Line Identification Presentation [CLIP/COLP]) ...........................................130

User Manual 13

Table of Contents

1.8.5 Preventing Your Telephone Number Being Displayed on the Caller’s Telephone

(Connected Line Identification Restriction [COLR]) ......................................................131

1.8.6 Preventing Your Number Being Displayed on the Called Party’s Telephone (Calling Line

Identification Restriction [CLIR]) ...................................................................................132

1.8.7 Preventing Other People from Joining Your Conversation (Executive Busy Override Deny) ..

1.8.8 Turning on the Background Music (BGM) ....................................................................134

1.8.9 Protecting Your Line against Notification Tones (Data Line Security) ..........................135

1.8.10 Checking the Time Service Status ...............................................................................136

1.8.11 Setting the Parallelled Telephone to Ring (Parallelled Telephone) ..............................137

1.8.12 Using Your PS in Parallel with a Wired Telephone (Wireless XDP Parallel

Mode) ...........................................................................................................................138

1.8.13 Clearing Features Set at Your Extension (Extension Feature Clear) ...........................139

1.9 Utilising the Call Centre ................................................................................................140

1.9.1 Leaving an Incoming Call Distribution Group (Log-in/Log-out, Wrap-up) .....................140

1.9.2 Monitoring and Controlling the Call Status of an Incoming Call Distribution Group (Incoming

Call Distribution Group Monitor) ...................................................................................143

1.9.3 Forwarding a Waiting Call (Manual Queue Redirection) ..............................................146

1.10 Using User-supplied Equipment ..................................................................................147

1.10.1 If a Doorphone/Door Opener is Connected ..................................................................147

1.10.2 If an External Relay is Connected ................................................................................149

1.10.3 If an External Sensor is Connected ..............................................................................150

1.10.4 If a Host PBX is Connected ..........................................................................................151

1.10.5 If a Voice Processing System is Connected .................................................................152

1.11 Administrative Features ...............................................................................................158

1.11.1 Using the Telephones in a Hotel-type Environment (Hospitality Features) ..................158

1.11.2 Recording Information Using Preprogrammed Messages (Printing Message) ............165

1.12 After Moving to a New Location in the Office .............................................................166

1.12.1 Using the Same Settings as Your Previous Extension (Walking Extension) ................166

1.13 Using a Display Proprietary Telephone ......................................................................167

1.13.1 Using the Call Log ........................................................................................................167

1.13.2 Using the Directories ....................................................................................................170

1.13.3 Accessing System Features (System Feature Access) ...............................................178

..........................................................................................................................133

2 Manager Operation ..............................................................................179

2.1 Control Features ...........................................................................................................180

2.1.1 Extension Control .........................................................................................................180

2.1.2 Time Service Mode Control ..........................................................................................181

2.1.3 Restriction Level Control (Dial Tone Transfer) .............................................................183

2.1.4 Turning on the External Background Music (BGM) ......................................................184

2.1.5 Recording Outgoing Messages (OGM) ........................................................................185

2.1.6 Allowing Users to Seize an Unavailable Outside Line (Trunk Busy Out) .....................188

2.1.7 Releasing Network Direct Station Selection (NDSS) Monitor ......................................189

3 Customising Your Phone & System ...................................................191

3.1 Customising Your Phone (Personal Programming) ..................................................192

3.1.1 Customising Your Phone (Personal Programming) .....................................................192

3.1.2 Settings on the Programming Mode .............................................................................194

3.1.3 Customising the Buttons ..............................................................................................204

3.2 Manager Programming .................................................................................................209

3.2.1 Programming Information .............................................................................................209

3.2.2 Manager Programming .................................................................................................210

3.3 Customising Your System (System Programming) ...................................................212

3.3.1 Programming Information .............................................................................................212

3.3.2 System Programming ...................................................................................................215

14 User Manual

Table of Contents

4 Appendix ...............................................................................................219

4.1 Troubleshooting ............................................................................................................220

4.1.1 Troubleshooting ............................................................................................................220

4.2 Feature Number Table ..

4.2.1 Feature Number Table .................................................................................................224

4.3 What is This Tone? .......................................................................................................234

4.3.1 What is This Tone? ......................................................................................................234

4.4 Revision History ............................................................................................................238

4.4.1 KX-TDA600 PLMPR Software File Version 3.1xxx ......................................................238

4.4.2 KX-TDA600 PLMPR Software File Version 5.0xxx ......................................................239

4.4.3 KX-TDA100/KX-TDA200 PMPR Software File Version 1.1xxx ....................................240

4.4.4 KX-TDA100/KX-TDA200 PMPR Software File Version 2.0xxx ....................................241

4.4.5 KX-TDA100/KX-TDA200 PMPR Software File Version 3.0xxx ....................................242

4.4.6 KX-TDA100/KX-TDA200 PMPR Software File Version 3.2xxx ....................................243

4.4.7 KX-TDA100/KX-TDA200 PMPR Software File Version 5.0xxx ....................................244

4.4.8 KX-TDA30 PSMPR Software File Version 1.1xxx ........................................................245

4.4.9 KX-TDA30 PSMPR Software File Version 2.0xxx ........................................................246

4.4.10 KX-TDA30 PSMPR Software File Version 2.2xxx ........................................................247

4.4.11 KX-TDA30 PSMPR Software File Version 3.0xxx ........................................................248

4.4.12 KX-TDA30 PSMPR Software File Version 4.0xxx ........................................................249

4.4.13 KX-TDA30 PSMPR Software File Version 5.0xxx ........................................................250

................................................................................................224

Index............................................................................................................251

User Manual 15

Table of Contents

16 User Manual

Section 1

Operation

This chapter shows you step by step how to use each feature. Read this chapter to become familiar with the many useful features of this PBX.

User Manual 17

REDIAL

1.1.1 Before Operating the Telephones

1.1 Before Operating the Telephones

1.1.1 Before Operating the Telephones

What Kind of Telephone Can Be Used?

You can use a Panasonic IP Proprietary Telephone (IP-PT) (e.g., KX-NT346 or KX-NT366) and a single line telephone (SLT), such as a rotary pulse telephone or a Panasonic proprietary telephone (PT) such as the KX-T7636 or KX-DT346. You can also use a Panasonic Portable Station (PS) such as the KX-TD7690. Use the feature depending on the telephone you are using. If you are using a Panasonic

proprietary telephone with a special feature button such as

follow the operation with the button or display messages for easy programming. If you use a large display telephone (e.g., KX-NT346 or KX-T7636), you can follow the displayed messages to use the features. If your telephone does not have feature buttons and/or a display, you may operate the PBX by entering you can use the buttons on the Console as the buttons on the connected proprietary telephone.

a feature number instead. Follow the operation for your type of telephone. If you use a Console,

or a display (Display PT) or both, you can

• If you use a Panasonic proprietary

telephone which does not have feature buttons, you may change one of the unused flexible buttons to a feature button. Refer to "3.1.3 Customising the Buttons".

KX-TCA255 or

Registration for Your Portable Station (PS)

Your PS must be programming. To confirm the extension number of your PS, refer to "Your extension information" in Section "3.1.2 Settings on the Programming Mode".

registered with the PBX and assigned an extension number before initial use, through system

Feature Numbers

use

To There are two types of feature numbers as follows:

certain

• Flexible feature number

• Fixed feature number

Fixed feature numbers cannot be changed. However, you can change the flexible numbers to other numbers for easier use. In this manual, the default numbers (factory installed) are used for operations.

A flexible number is shown as the feature number. Write the new number in "4.2.1 Feature Number Table" (Appendix).

Notice

The default value of a flexible feature number may vary depending on country/area.

features,

you need to enter specified feature numbers (and an additional parameter, if required).

(half-shaded key). Use the new programmed number if you have changed

If you use a single line telephone which does not have the " " or "#" keys;

it is not possible to access features that have " " or "#" in their feature numbers.

18 User Manual

(Level increases)

Down

(Level decreases)

RightLeft

ENTER

Left

(anti-clockwise)

Level decreases

Right

(clockwise)

Level increases

(Level increases)

Down

(Level decreases)

1.1.1 Before Operating the Telephones

Tone

You will hear various tones, during or after an operation, for confirmation. Refer to "4.3.1 What is This Tone?" (Appendix).

Display

In this manual, you your telephone is not a Panasonic display proprietary telephone, the message will not be displayed. If you use a Panasonic display proprietary telephone, the display helps you confirm the settings. Some proprietary telephones also give you easy access to features. A message is displayed depending on the feature. By pressing the corresponding button on the side or at the bottom of the display, or pressing the Navigator Key, you can access the desired feature. Furthermore, depending on the display proprietary telephone, you can operate features or make calls using the display message. Refer to "1.13 Using a Display Proprietary Telephone".

Notice

In this manual, the display messages are described in English.

will see "the display …". This refers to the display of a Panasonic proprietary telephone. If

Your Extension Number

you use a

If Press the TRANSFER button or Soft (S1) button while on-hook.

Panasonic display proprietary telephone, you can check your own extension number on the display.

Using a Navigator Key/Jog Dial/Volume Key

The Navigator Key can items on the display. Press the Navigator Key/Volume Key or rotate the Jog Dial in the desired direction. The contrast or the volume level and the items will change as follows:

Navigator Key

be used for the display contrast and the volume control or you can search for desired

Jog Dial Volume Key

Examples

The displays and the illustrations shown as examples are from a telephone connected to the KX-TDA200.

Restrictions

Some features may be restricted at your extension depending on system programming and the type of telephone being used.

User Manual 19

outside line group no.

(CO)

desired no.

account code

extension no.

outside phone no.

phone no.

dial key

1.1.1 Before Operating the Telephones

Icon Descriptions

The following icons show you the feature availability, notes and action to use the features.

This feature cannot be used with a single line telephone.

See "Programming" for Related Programming if necessary.

Off-hook (One of the following).

• Lift the handset.

• Press the SP-PHONE button.

• Press the MONITOR button.

start talking, lift the handset.)

(To

• Press TALK button.

On-hook (One of the following).

• Hang up.

• Press the SP-PHONE button.

• Press the MONITOR button.

• Press CANCEL button.

Press the corresponding feature button on the proprietary telephone.

Seize an outside line (One of the following).

• Press the CO button.

• Dial automatic line access

number 0 or 9.

• Dial outside line group ac-

cess number and outside line group number.

Press the Call button on the Doorphone.

Press the hookswitch lightly.

Talk.

Enter the required number. <Example>

Enter the account code.

Dial an extension number.

Dial the telephone number.

You will hear a busy, confirmation, dial, ring or ringback tone. B. Tone: Busy Tone C. Tone: Confirmation Tone D. Tone: Dial Tone R. Tone: Ring Tone R. B. Tone: Ringback Tone

Dial outside phone number.

Press any dial key (0–9, , #).

20 User Manual

SP-PHONE

1.1.1 Before Operating the Telephones

When You Use a Panasonic Proprietary Telephone

If you use a Panasonic proprietary telephone and the Console, they may have some of the useful feature buttons described below. For a PS user, refer to "Operating Instructions" for PS. These buttons make operations simple. The illustrations may differ from the buttons on your telephone.

Buttons on the PT

Flexible Buttons:

Used to make or receive an outside call (CO button), ture button. Button assignment is required. Refer to "Customised Buttons" for details.

or as a fea-

SP-PHONE:

Used for hands-free operation.

User Manual 21

AUTO DIAL

STORE

PAUSE

REDIAL

MESSAGE

1.1.1 Before Operating the Telephones

AUTO DIAL/STORE:

Used for System/Personal Speed Dialling or storing programme changes.

PAUSE:

Used to insert a pause when storing a telephone number. This button also functions as the PROGRAM button when there is no PROGRAM button on your telephone.

REDIAL:

Used to redial the last dialled number.

MESSAGE:

Used to leave a message waiting indication or call back the party who left the message waiting indication.

22 User Manual

INTERCOM

INT’

MONITOR

AUTO ANS

MUTE

1.1.1 Before Operating the Telephones

INTERCOM:

Used to make or calls.

receive intercom

Soft Buttons:

Used to select the bottom of the display.

item displayed on the

MONITOR:

Used for hands-free dialling. can monitor the party’s voice in hands-free mode.

You

AUTO ANS (Auto Answer)/MUTE:

Used to receive an incoming call in hands-free mode or mute the microphone during a conversation.

User Manual 23

TRANSFER

HOLD

FLASH/

RECALL

CONF

1.1.1 Before Operating the Telephones

TRANSFER:

Used to transfer a party.

call to another

HOLD:

Used to place a call on hold.

FLASH/RECALL:

Used to disconnect the current call and make another call without hanging up. This button also functions as a CANCEL button while on-hook.

CONF (Conference):

Used to establish a multiple party conversation.

24 User Manual

VOICE CALL

MUTE

FWD/DND

PROGRAM

PROG.

ANSWER

1.1.1 Before Operating the Telephones

VOICE CALL/MUTE:

Used to monitor an intercom call automatically, but it cannot be used for hands-free conversations. It also mutes the handset microphone during a conversation.

PROGRAM:

Used to enter and exit the Programming mode.

Call Forwarding (FWD)/Do Not Disturb (DND):

Used to perform Call or Do Not Disturb (DND).

Forwarding (FWD)

ANSWER:

Used to answer an incoming call.

User Manual 25

RELEASE

VOL

(PF)

MODE

SELECT

SHIFT

1.1.1 Before Operating the Telephones

RELEASE:

Used to disconnect the line.

Navigator Key/Jog Dial/Volume Key:

Used to adjust the volume and the display contrast or select desired items.

Programmable Feature (PF):

Located on the upper part of the

MODE:

Used to shift the display to access various features.

Flexible button array or on the DSS Console.

Assigns the desired button and used to access the stored feature. Mostly used as

a One-touch Dialling button. (Only the "F and number" may be shown on some telephones.)

SELECT:

Used to select the displayed item or to call the displayed phone

SHIFT:

Used to access the second level of Soft button features.

number.

ENTER:

Used to confirm the selected

CANCEL:

Used to cancel the selected item.

item.

Customised Buttons

If the term is in parentheses like (Account) in this manual, it means a flexible button has been made into an "Account" button. To customise, refer to "3.1.3 Customising the Buttons".

26 User Manual

1.1.1 Before Operating the Telephones

Button Feature

Loop-CO (L-CO)

Used to access an idle outside line for making outside calls. Incoming outside calls from any outside line arrive at this button.

Used to access an idle outside line in a specified outside line group for

Group-CO (G-CO)

making outside calls. Incoming calls from outside lines in the assigned outside line group arrive at this button.

Single-CO (S-CO) Used to access a specified outside line for making or receiving outside calls.

Direct Station Selection (DSS)

Used to access an extension with one touch. It is also possible to be changed to the other feature button.

One-touch Dialling Used to access a desired party or system feature with one touch.

Incoming Call Distribution Group (ICD Group)

Message

Message for Another Extension

Call Forwarding (FWD)/Do Not Disturb (DND)—Both calls

Used to access a specified incoming call distribution group for making or receiving calls.

Used to leave a message waiting indication or call back the party who left the message waiting indication.

Used to have a Message button for another extension.

Used to forward all calls to a specified destination or refuse.

FWD/DND—Outside calls Used to forward outside calls to a specified destination or refuse.

FWD/DND—Intercom calls Used to forward intercom calls to a specified destination or refuse.

Group FWD—Both calls Used to forward all the calls to your group to a specified destination.

Group FWD—Outside calls Used to forward the outside calls to your group to a specified destination.

Group FWD—Intercom calls Used to forward the intercom calls to your group to a specified destination.

Account Used to enter an account code.

Conference Used to establish a multiple party conversation.

Terminate

External Feature Access (EFA)

Used to disconnect the current call and make another call without hanging up.

Used to access special features offered by a host PBX or a telephone company.

Call Charge Reference Used to check the total call charge for your own extension.

Call Park Used to park or retrieve a call in a preset parking zone.

Call Park (Automatic Park Zone)

Used to park a call in an idle parking zone automatically.

Call Log Used to show the incoming call information.

Call Log for ICD Group Used to have a Call Log button for incoming call distribution group.

Log-in/Log-out Used to switch between the log-in and log-out mode.

Log-in/Log-out of a specified group

Used to have a Log-in/Log-out button for another incoming call distribution group.

User Manual 27

1.1.1 Before Operating the Telephones

Button Feature

Log-in/Log-out for all groups Used to have a Log-in/Log-out button for all groups.

Hurry-up

Used to transfer the longest waiting call in the queue of an incoming call distribution group to the overflow destination.

Wrap-up Used to switch the wrap-up status, Ready and Not Ready mode.

System Alarm Used to confirm a PBX error.

Time Service (Day/Night/ Lunch/Break)

Used to switch the time service mode.

Answer Used to answer an incoming call.

Release

Toll Restriction/Call Barring

Used to disconnect the line during or after a conversation or to complete a Call Transfer.

Used to change the toll restriction/call barring level of other extension users temporarily.

ISDN Service Used to access an ISDN service.

Calling Line Identification Restriction (CLIR)

Connected Line Identification Restriction (COLR)

Used to switch between the CLIP and CLIR services.

Used to switch between the COLP and COLR services.

ISDN-Hold Used to transfer a call using telephone company.

Headset Used to talk using the headset.

Time Service Switching Mode (Automatic/Manual)

Used to switch the time service mode, Automatic or Manual.

Two-way Record Used to record a conversation into your own mailbox.

Two-way Transfer Used to record a conversation into the mailbox of a specific extension.

One-touch Two-way Transfer

Live Call Screening (LCS)

Used to record a conversation into the mailbox of a specific extension with one touch.

Used to monitor your own voice mailbox while an incoming caller is leaving a message and, if desired, intercept the call.

Voice Mail Transfer Used to transfer a call to the mailbox of a specified extension.

Network Direct Station Selection (NDSS)

Used to access an extension connected to other PBXs in the network with one touch.

CTI Used to access CTI features.

Check-in Used to switch the room status of extensions from Check-out to Check-in.

Check-out Used to switch the room status of extensions from Check-in to Check-out.

Cleaned-up

Primary Directory Number

(PDN)

Used to switch the room status of extensions between Ready and Not Ready.

Used to make and receive both outside and intercom calls.

28 User Manual

Calling Another Extension

To call an extension (Intercom Call)

The DSS button light shows the current status as follows:

Off: The extension is idle. Red on: Your or another extension is using the line.

For quick operation

If you are an operator or dial some extensions frequently, DSS buttons are useful.

Customising Your Phone

3.1.3 Customising the Buttons Create or edit a Direct Station Selection (DSS) button.

PT and SLT

PT/SLT/PS

Off-hook.

Talk.Dial extension number

or press DSS.

extension no.

(DSS)

Feature title

Operation steps

The description of the icons are explained on "Icon Descriptions".

Conditions

Hints

Programming References: The related or required programming is noted.

To call using a directory, refer to "1.13.2 Using the Directories".

Hands-free Operation

You can make an intercom call and have a conversation in hands-free mode using the SPPHONE button.

3.1.2 Settings on the Programming Mode—Preferred Line Assignment—Outgoing Select the seized line when going off-hook.

1.1.1 Before Operating the Telephones

Button Feature

Secondary Directory Number

(SDN)

Only available for KX-TDA30/KX-TDA100/KX-TDA200.

Only available for KX-TDA100/KX-TDA200/KX-TDA600.

Used to show the current status of another extension, call the extension, and pick up or transfer calls to it.

How to Follow the Steps

An example of system operation is shown below.

User Manual 29

External Sensor/

External Relay Device

Doorphone & Door Opener

External Music Source

Pager/

Speaker

Batteries

Voice Processing

System

Printer

Telephone Company

Hybrid IP-PBX

CSPS

Wireless Phone

Fax Machine

KX-T7636/ KX-T7633

USB

ISDN Telephone

Amplifier

SLT

APT DSS Console

DPT DSS Console

KX-TDA30 KX-TDA100

KX-TDA200/ KX-TDA600

IP-PT

IP Softphone

CTI Server

Remote PC

KX-T7600 KX-T7600

USB

KX-DT300

Router

Private

IP Network

ITSP

Network

DCE

(e.g., ADSL

Modem)

KX-DT346/ KX-DT343

1.1.1 Before Operating the Telephones

Connection Example

This diagram shows you a connection example.

ITSP: Internet Telephony Service Provider

DCE: Data Circuit Terminating Equipment

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