Panasonic KX-NCP500 User Manual 3

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Pure IP-PBX

PC Programming Manual

Thank you for purchasing a Panasonic Pure IP-PBX. Please read this manual carefully before using this product and save this manual for future use.

Model No. KX-NCP500

KX-NCP1000

KX-NCP500/KX-NCP1000: PBMPR Software File Version 2.0000 or later

Page 2

Introduction

About this Programming Manual

The PC Programming Manual is designed to serve as a system programming reference for the Pure IP-PBX. It explains how to programme this PBX using the Maintenance Console software. The PC Programming Manual is divided into the following sections:

Panasonic

Section 1, Overview

Provides an overview of programming the PBX.

Section 2, Introduction of Maintenance Console

Explains the layout and menus of the Maintenance Console.

Sections 3 – 13, Maintenance Console Operating Instructions

Serves as reference operating instructions when using the Maintenance Console software to programme the PBX.

Section 14, Appendix

Provides a list of changes from the previous version of each model.

Feature Programming References

Provides a list of all related PC programming items for each feature.

References Found in the PC Programming Manual

Programming Manual References

Related sections of the PC Programming Manual are listed for your reference.

Feature Guide References

Feature Guide explains what the PBX can do, as well as how to obtain the most of its many features and

The facilities. Sections from the Feature Guide are listed throughout this manual for your reference.

Installation Manual References

The Installation Manual provides instructions detailing the installation and maintenance of the PBX. Sections from the Installation Manual are listed throughout this manual for your reference.

Links to Other Pages and Manuals

If you are viewing this manual with a PC, certain items are linked to different sections of this and other PBX manuals. Click on a link to jump to that section. Linked items include:

• Installation Manual References

• PC Programming Manual References

• Feature Guide References

Safety Notices

Please observe the safety notices in this manual in order to avoid danger to users or other people, and prevent damage to property. The notices are classified as follows, according to the severity of injury or damage:

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Introduction

WARNING

CAUTION

This notice means that misuse could result in death or serious injury.

This notice means that misuse could result in injury or damage to property.

WARNING

Unplug the PBX from the AC outlet if it emits smoke, an abnormal smell or makes unusual noise. These conditions authorised Panasonic Factory Service Centre.

can cause fire or electric shock. Confirm that smoke has stopped and contact an

CAUTION

Do not fail to start when you try to restart the system.

Notice

1. During a long programming session, it is highly recommended that you periodically save the system

2. Maintenance Console cannot be used to program the PBX when the PBX is being powered by the

3. The PC will not perform any shutdown operation, or enter the power-saving system standby mode

remove the SD Memory Card while power is supplied to the PBX. Doing so may cause the PBX to

data to some reason, all the system data in RAM will be lost. However, if system data has been saved to the SD Memory Card, it can be easily restored. To save the system data to the SD Memory Card, (1) click the "SD Memory Backup" icon before resetting the PBX or turning off the power, or (2) exit the Maintenance Console so that the PBX automatically saves the system data.

backup batteries (for example, during a power cut). This is to prevent damage to the SD Memory Card that may occur if the backup battery power runs out while data is being written to the card.

while the Maintenance Console is connected to the PBX. To perform either of the operations above, first close the connection to the PBX.

the SD Memory Card. If the PBX undergoes a sudden power failure or if the system is reset for

Trademarks

• Microsoft, Windows and Windows Vista are either registered trademarks or trademarks of Microsoft

Corporation in the United States and/or other countries.

• All other trademarks identified herein are the property of their respective owners.

• Microsoft product screen shot(s) reprinted with permission from Microsoft Corporation.

NOTES

• The contents of this manual apply to PBXs with a certain software version, as indicated on the cover of

this manual. To confirm the software version of your PBX, see How do I confirm the software version

of the PBX or installed cards? in Maintenance Console Software in 2.7.1 Frequently Asked Questions (FAQ).

• Some optional service cards, PTs, and features are not available in some areas. Additionally, some optional

service cards and features are not available for some PBX models. Please consult your certified Panasonic dealer for more information.

• The PBX supports the Virtual 16-Channel SIP Trunk Card, and configuration of the card is done using the

Maintenance Console. However, all of the related programming information is explained in the Programming Manual for Virtual SIP Trunk Card, and is therefore omitted from this manual.

• Product specifications, including text displayed by the software, are subject to change without notice.

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Introduction

In some cases, additional information, including updates to this and other manuals, is included in the Maintenance Console’s Information before programming. Install the latest version of Maintenance Console to view this information.

• In this manual, the suffix of each model number (e.g., KX-NCP500NE

The KX-NCP500UK/KX-NCP1000UK, KX-NCP500NE/KX-NCP1000NE, and KX-NCP500GR/KX-NCP1000GR are designed to interwork with the:

) is omitted unless necessary.

• Analogue Public Switched Telephone Network (PSTN) of European countries

• Pan-European Integrated Services Digital Network (ISDN) using ISDN basic rate

access

• Pan-European

access

Integrated Services Digital Network (ISDN) using ISDN primary rate

• ONP 2048 kbit/s digital structured leased lines (D2048S)

Panasonic Communications Co., Ltd./Panasonic Communications Company (U.K.) Ltd. declares that this equipment is in compliance with the essential requirements and other relevant provisions of Radio & Telecommunications Terminal Equipment (R Declarations of Conformity for the relevant Panasonic products described in this manual are available for download by visiting:

http://www.doc.panasonic.de

&TTE) Directive 1999/5/EC.

Contact to Authorised Representative: Panasonic Testing Centre Panasonic Marketing Europe GmbH Winsbergring 15, 22525 Hamburg, Germany

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Table of Contents

1 Overview ..

1.1 Introduction .....................................................................................................................12

1.1.1 Introduction .....................................................................................................................12

1.1.2 Entering Characters .......................................................................................................13

1.2 PC Programming .............................................................................................................17

1.2.1 Installing and Starting the Maintenance Console ...........................................................17

1.2.2 Password Security ..........................................................................................................22

...............................................................................................11

2 Introduction of Maintenance Console ..................................................23

2.1 Introduction .....................................................................................................................24

2.1.1 Starting Maintenance Console and Software Modes .....................................................24

2.1.2 Access Levels ................................................................................................................27

2.1.3 Software Interface ..........................................................................................................31

2.1.4 Card Status ....................................................................................................................34

2.1.5 Display Options ..............................................................................................................35

2.1.6 Extension Number Setting ..............................................................................................36

2.2 Programme launcher ......................................................................................................37

2.2.1 Programme launcher—New ...........................................................................................37

2.2.2 Programme launcher—Open .........................................................................................38

2.2.3 Programme launcher—Connect—RS-232C ..................................................................39

2.2.4 Programme launcher—Connect—USB ..........................................................................40

2.2.5 Programme launcher—Connect—LAN ..........................................................................41

2.2.6 Programme launcher—Connect—Modem .....................................................................42

2.2.7 Programme launcher—Connect—ISDN Remote ...........................................................43

2.2.8 Programme launcher—Connect—Profile Setup .............................................................44

2.3 File ....................................................................................................................................45

2.3.1 File—Close .....................................................................................................................45

2.3.2 File—Save ......................................................................................................................46

2.3.3 File—Save As .................................................................................................................47

2.3.4 File—Exit ........................................................................................................................48

2.4 Disconnect .......................................................................................................................49

2.4.1 Disconnect—Disconnect ................................................................................................49

2.5 Tool ...................................................................................................................................50

2.5.1 Tool—SD memory backup .............................................................................................50

2.5.2 Tool—BRI Automatic Configuration ...............................................................................51

2.5.3 Tool—NDSS Link Data Clear .........................................................................................52

2.5.4 Tool—DXDP All OUS .....................................................................................................53

2.5.5 Tool—Simplified Voice Message—Delete All Recording ...............................................54

2.5.6 Tool—Simplified Voice Message—Check Current Usage .............................................55

2.5.7 Tool—Call Pickup for My Group .....................................................................................56

2.5.8 Tool—Extension List View ..............................................................................................57

2.5.9 Tool—Import ...................................................................................................................58

2.5.10 Tool—Export ..................................................................................................................62

2.5.11 Tool—Screen Customize—User Level/Administrator Level ...........................................63

2.6 Utility ................................................................................................................................64

2.6.1 Utility—Diagnosis ...........................................................................................................64

2.6.2 Utility—File Transfer PC to PBX (SD Card) ...................................................................66

2.6.3 Utility—File Transfer PBX (SD Card) to PC ...................................................................69

2.6.4 Utility—SD Card File View and Load ..............................................................................70

2.6.5 Utility—SD Card File Delete ...........................................................................................71

2.6.6 Utility—Message File Transfer PC to PBX .....................................................................72

2.6.7 Utility—Message File Transfer PBX to PC .....................................................................73

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2.6.8 Utility—Error Log ............................................................................................................74

2.6.9 Utility—T1/E1 Signalling Bit Monitor

...............................................................................76

2.6.10 Utility—T1/E1 Line Trace ...............................................................................................77

2.6.11 Utility—ISDN/QSIG Protocol Trace ................................................................................78

2.6.12 Utility—V-IPGW16 Protocol Trace .................................................................................79

2.6.13 Utility—Digital Trunk Error Report ..................................................................................80

2.6.14 Utility—IP Extension Statistical Information ...................................................................81

2.6.15 Utility—CS Information ...................................................................................................82

2.6.16 Utility—PS Information ...................................................................................................83

2.6.17 Utility—CS Status Monitor ..............................................................................................84

2.6.18 Utility—Ping ....................................................................................................................85

2.6.19 Utility—File Transfer FTP to IP Equipment—IP-CS/NT400 ...........................................86

2.6.20 Utility—Card Software Timed Update ............................................................................87

2.6.21 Utility—System Reset—Reset by the Command ...........................................................88

2.7 Help ..................................................................................................................................89

2.7.1 Frequently Asked Questions (FAQ) ...............................................................................89

3 [1] Configuration ....................................................................................99

3.1 [1-1] Slot .........................................................................................................................100

3.2 [1-1] Slot—Summary .....................................................................................................103

3.3 [1-1] Slot—Activation Key ............................................................................................107

3.4 [1-1] Slot—Card Property - IPCMPR ............................................................................110

3.5 [1-1] Slot—OPB3 Card Property ..................................................................................130

3.6 [1-1] Slot—OPB3 Card Property—Card Command ....................................................134

3.7 [1-1] Slot—Port Property - Virtual IP Gateway Port ...................................................135

3.8 [1-1] Slot—Port Property - Virtual IP Gateway Port—Connection Command .........137

3.9 [1-1] Slot—Shelf Property - Virtual IP Gateway ..........................................................138

3.10 [1-1] Slot—Shelf Property - Virtual IP Gateway—GK Settings ..................................162

3.11 [1-1] Slot—Shelf Property - Virtual IP Gateway—GW Settings .................................163

3.12 [1-1] Slot—Shelf Property - Virtual IP Gateway—DN2IP ............................................170

3.13 [1-1] Slot—Shelf Property - Virtual IP Gateway—Hunt Pattern .................................172

3.14 [1-1] Slot—Card Property - Virtual IP Extension ........................................................173

3.15 [1-1] Slot—Port Property - Virtual IP Extension .........................................................180

3.16 [1-1] Slot—Port Property - Virtual IP Extension—Connection Command ...............189

3.17 [1-1] Slot—Card Property - Virtual SIP Extension ......................................................190

3.18 [1-1] Slot—Port Property - Virtual SIP Extension Port ...............................................194

3.19 [1-1] Slot—Port Property - Virtual SIP Extension Port—Connection

Command .......................................................................................................................199

3.20 [1-1] Slot—Card Property - Virtual IPCS .....................................................................200

3.21 [1-1] Slot—Port Property - Virtual IPCS ......................................................................207

3.22 [1-1] Slot—Port Property - Virtual IPCS—Connection Command ............................216

3.23 [1-1] Slot—Card Property - Extension Type ...............................................................217

3.24 [1-1] Slot—Port Property - Extension Port ..................................................................222

3.25 [1-1] Slot—Port Property - Extension Port—Connection Command ........................230

3.26 [1-1] Slot—Port Property - Extension Port—Port Type View ....................................231

3.27 [1-1] Slot—Card Property - LCO type ..........................................................................232

3.28 [1-1] Slot—Port Property - LCO Port ...........................................................................245

3.29 [1-1] Slot—Port Property - LCO Port—Connection Command .................................251

3.30 [1-1] Slot—Card Property - BRI type/PRI type ............................................................252

3.31 [1-1] Slot—Port Property - BRI Port .............................................................................267

3.32 [1-1] Slot—Port Property - BRI Port—Connection Command ...................................290

3.33 [1-1] Slot—Port Property - PRI Port .............................................................................291

3.34 [1-1] Slot—Port Property - PRI Port—Connection Command ...................................311

3.35 [1-1] Slot—Card Property - T1 type .............................................................................312

3.36 [1-1] Slot—Port Property - T1 Port ...............................................................................323

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3.37 [1-1] Slot—Port Property - T1 Port—Connection Command .....................................332

3.38 [1-1] Slot—Card Property - E1 type ..

3.39 [1-1] Slot—Card Property - E1 type—Line Signal Setting .........................................342

3.40 [1-1] Slot—Card Property - E1 type—MFC-R2 Setting 1 ............................................350

3.41 [1-1] Slot—Card Property - E1 type—MFC-R2 Setting 2 ............................................356

3.42 [1-1] Slot—Port Property - E1 Port ..............................................................................364

3.43 [1-1] Slot—Port Property - E1 Port—Connection Command ....................................373

3.44 [1-1] Slot—OPB3 Card Property ..................................................................................374

3.45 [1-1] Slot—OPB3 Card Property—Card Command ....................................................379

3.46 [1-1] Slot—OPB3 Option Card Setup ...........................................................................381

3.47 [1-2] Portable Station ....................................................................................................383

3.48 [1-3] Option ....................................................................................................................387

3.49 [1-4] Clock Priority ........................................................................................................389

...........................................................................333

4 [2] System .............................................................................................391

4.1 [2-1-1] Date & Time—Date & Time Setting ..................................................................392

4.2 [2-1-2] Date & Time—SNTP / Daylight Saving ............................................................393

4.3 [2-1-2] Date & Time—SNTP / Daylight Saving—Daylight Saving ..............................395

4.4 [2-2] Operator & BGM ...................................................................................................397

4.5 [2-3] Timers & Counters ...............................................................................................400

4.6 [2-4] Week Table ............................................................................................................421

4.7 [2-4] Week Table—Time Setting ...................................................................................422

4.8 [2-5] Holiday Table ........................................................................................................425

4.9 [2-6-1] Numbering Plan—Main .....................................................................................427

4.10 [2-6-2] Numbering Plan—Quick Dial ............................................................................457

4.11 [2-6-3] Numbering Plan—B/NA DND Call Feature ......................................................459

4.12 [2-7-1] Class of Service—COS Settings ......................................................................463

4.13 [2-7-2] Class of Service—External Call Block ............................................................478

4.14 [2-7-3] Class of Service—Internal Call Block ..............................................................479

4.15 [2-8-1] Ring Tone Patterns—Call from CO ..................................................................480

4.16 [2-8-2] Ring Tone Patterns—Call from Doorphone ....................................................481

4.17 [2-8-3] Ring Tone Patterns—Call from Others ............................................................482

4.18 [2-9] System Options ....................................................................................................485

4.19 [2-10] Extension CID Settings ......................................................................................512

4.20 [2-11-1] Audio Gain—Paging/MOH ..............................................................................516

4.21 [2-11-2] Audio Gain—Card ...........................................................................................518

5 [3] Group ...............................................................................................519

5.1 [3-1-1] Trunk Group—TRG Settings ............................................................................520

5.2 [3-1-2] Trunk Group—Local Access Priority ..............................................................528

5.3 [3-1-3] Caller ID Modification ........................................................................................529

5.4 [3-1-4] Dialling Plan .......................................................................................................534

5.5 [3-1-4] Dialling Plan—Auto Assign ..............................................................................536

5.6 [3-1-5] Trunk Group—Charge Rate ..............................................................................537

5.7 [3-2] User Group ............................................................................................................538

5.8 [3-3] Call Pickup Group ................................................................................................539

5.9 [3-3] Call Pickup Group—All Setting ...........................................................................540

5.10 [3-4] Paging Group ........................................................................................................541

5.11 [3-4] Paging Group—All Setting ..................................................................................542

5.12 [3-4] Paging Group—External Pager ...........................................................................543

5.13 [3-5-1] Incoming Call Distribution Group—Group Settings ......................................545

5.14 [3-5-1] Incoming Call Distribution Group—Group Settings—Member List .............561

5.15 [3-5-2] Incoming Call Distribution Group—Queuing Time Table ..............................563

5.16 [3-5-3] Incoming Call Distribution Group—Miscellaneous ........................................564

5.17 [3-6] Extension Hunting Group ....................................................................................566

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5.18 [3-6] Extension Hunting Group—Member List ...........................................................568

5.19 [3-7-1] VM(DPT) Group—System Settings ..

5.20 [3-7-2] VM(DPT) Group—Unit Settings ........................................................................571

5.21 [3-7-2] VM(DPT) Group—Unit Settings—Member List ...............................................572

5.22 [3-8-1] VM(DTMF) Group—System Settings ...............................................................575

5.23 [3-8-2] VM(DTMF) Group—Group Settings .................................................................584

5.24 [3-8-2] VM(DTMF) Group—Group Settings—Member List ........................................586

5.25 [3-9] PS Ring Group ......................................................................................................587

5.26 [3-9] PS Ring Group—Member List .............................................................................589

5.27 [3-10] Broadcasting Group ...........................................................................................590

5.28 [3-10] Broadcasting Group—Member List ..................................................................591

5.29 [3-11] Air Synchronisation Group ................................................................................592

................................................................569

6 [4] Extension .........................................................................................593

6.1 [4-1-1] Wired Extension—Extension Settings ............................................................594

6.2 [4-1-1] Wired Extension—Extension Settings—CLIP Generate ................................646

6.3 [4-1-2] Wired Extension—FWD/DND ............................................................................649

6.4 [4-1-3] Wired Extension—Speed Dial ..........................................................................654

6.5 [4-1-4] Wired Extension—Flexible Button ...................................................................655

6.6 [4-1-4] Wired Extension—Flexible Button—Flexible button data copy ....................667

6.7 [4-1-5] Wired Extension—PF Button ...........................................................................668

6.8 [4-1-6] Wired Extension—NDSS Link Data - Send .....................................................669

6.9 [4-1-7] Wired Extension—Simplified Voice Message .................................................670

6.10 [4-2-1] Portable Station—Extension Settings .............................................................673

6.11 [4-2-1] Portable Station—Extension Settings—CLIP Generate ................................704

6.12 [4-2-2] Portable Station—FWD/DND ............................................................................707

6.13 [4-2-3] Portable Station—Flexible Button ...................................................................712

6.14 [4-2-3] Portable Station—Flexible Button—Flexible button data copy ....................723

6.15 [4-2-4] Portable Station—NDSS Link Data - Send ......................................................724

6.16 [4-2-5] Portable Station—Simplified Voice Message .................................................725

6.17 [4-3] DSS Console .........................................................................................................727

6.18 [4-3] DSS Console—DSS key data copy .....................................................................739

7 [5] Optional Device ...............................................................................741

7.1 [5-1] Doorphone ............................................................................................................742

7.2 [5-2] External Pager ......................................................................................................745

7.3 [5-3-1] Voice Message—DISA System .........................................................................746

7.4 [5-3-2] Voice Message—DISA Message ......................................................................754

7.5 [5-3-3] Voice Message—SVM .......................................................................................757

7.6 [5-4] External Relay .......................................................................................................762

7.7 [5-5] External Sensor ....................................................................................................765

8 [6] Feature .............................................................................................769

8.1 [6-1] System Speed Dial ...............................................................................................770

8.2 [6-2] Hotel & Charge ......................................................................................................772

8.3 [6-3] Verification Code ..................................................................................................782

8.4 [6-4] Second Dial Tone .................................................................................................785

8.5 [6-5] Absent Message ...................................................................................................786

8.6 [6-6] Tenant ....................................................................................................................787

9 [7] TRS ...................................................................................................789

9.1 [7-1] Denied Code ..........................................................................................................790

9.2 [7-2] Exception Code ....................................................................................................791

9.3 [7-3] Special Carrier ......................................................................................................792

9.4 [7-4] Emergency Dial .....................................................................................................793

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9.5 [7-5] Miscellaneous .......................................................................................................794

10 [8] ARS ..

10.1 [8-1] System Setting ......................................................................................................798

10.2 [8-2] Leading Number ...................................................................................................799

10.3 [8-3] Routing Plan Time ................................................................................................801

10.4 [8-3] Routing Plan Time—Time Setting .......................................................................802

10.5 [8-4] Routing Plan Priority ............................................................................................803

10.6 [8-5] Carrier ....................................................................................................................804

10.7 [8-6] Leading Number Exception .................................................................................807

10.8 [8-7] Authorisation Code for TRG ................................................................................808

................................................................................................797

11 [9] Private Network ...............................................................................809

11.1 [9-1] TIE Table ................................................................................................................810

11.2 [9-2] Network Data Transmission ................................................................................813

11.3 [9-3] Network Operator (VoIP) ......................................................................................817

11.4 [9-4] NDSS Key Table ....................................................................................................818

12 [10] CO & Incoming Call ......................................................................821

12.1 [10-1] CO Line Settings .................................................................................................822

12.2 [10-2] DIL Table & Port Settings ..................................................................................825

12.3 [10-3] DDI / DID Table ....................................................................................................835

12.4 [10-3] DDI/DID Table—Automatic Registration ...........................................................838

12.5 [10-3] DDI/DID Table—Name Generate ........................................................................840

12.6 [10-4] MSN Table ...........................................................................................................842

12.7 [10-5] Miscellaneous .....................................................................................................847

13 [11] Maintenance ..................................................................................849

13.1 [11-1] Main .....................................................................................................................850

13.2 [11-2] PT Programming Access ...................................................................................872

13.3 [11-3] Power Failure Transfer .......................................................................................873

13.4 [11-4-1] SNMP—System Setting ..................................................................................874

13.5 [11-4-2] SNMP—Manager ..............................................................................................876

13.6 [11-5] Air Synchronisation ...........................................................................................879

14 Appendix ...............................................................................................887

14.1 Revision History ............................................................................................................888

14.1.1 KX-NCP500/KX-NCP1000 PBMPR Software File Version 2.0xxx ...............................888

Feature Programming References ...........................................................891

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Section 1

Overview

This section provides an overview of programming the PBX.

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1.1.1 Introduction

1.1 Introduction

1.1.1 Introduction

These programming instructions are designed to serve as an overall system programming reference for the PBX. Each feature in the PBX has default settings that can be changed to customise the PBX to your requirements. These settings control the functions of the PBX, and changing them is referred to as "system programming Only one person can perform system programming at a time. Any other users trying to enter programming mode will be denied access.

Ways to Programme

There are two programming methods:

• PC (Personal Computer) Programming

All features and settings of the PBX can be programmed through PC programming with Maintenance Console. Installing and starting the Maintenance Console is described in Section 1.2 PC Programming. Individual PC programming items are described in Section 2 Introduction of Maintenance Console.

• PT (Proprietary Telephone) Programming

A subset of the features and settings of the PBX can be programmed using a PT. PT programming is described in the PT Programming Manual.

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1.1.2 Entering Characters

The characters text entry data using a PC. The available characters vary according to the model of PBX.

on a white background below can be used when storing a name, message, password or other

Table 1 (Standard)

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1.1.2 Entering Characters

Table 2 (For CE model)

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Table 3 (For RU model)

1.1.2 Entering Characters

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1.1.2 Entering Characters

Table 4 (For GR model)

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1.2.1 Installing and Starting the Maintenance Console

1.2 PC Programming

1.2.1 Installing and Starting the Maintenance Console

System programming, diagnosis and administration can be performed with a PC using the Maintenance Console. This section describes how to install and start the Maintenance Console.

System Requirements

Required Operating System

• Microsoft

Minimum Hardware Requirements

Windows® XP or Windows Vista® Business operating system

• HDD: 100 MB of available hard disk space

Recommended Display Settings

• Screen resolution: XGA (1024 ´ 768)

• DPI setting: Normal size (96 DPI)

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1.2.1 Installing and Starting the Maintenance Console

Installing the Maintenance Console

Note

• Make sure to install and use the latest version of the Maintenance Console.

• To install or uninstall the software on a PC running Windows XP Professional, you must be logged in

as a user in either the "Administrators" or "Power Users" group.

• To install or uninstall the software on a PC running Windows Vista Business, you must be logged in

as a user in the "Administrators" group.

1. Copy the setup file of the Maintenance Console to your PC.

2. Double-click the setup file to run the installer.

3. Follow the on-screen instructions provided by the installation wizard.

Starting the Maintenance Console and Assigning the Basic Items (Quick Setup)

When you start the Maintenance Console with the Installer Level Programmer Code and connect to the PBX

the first time after initialisation (with the factory default setting), Quick Setup will launch automatically. During

for Quick Setup, you will set up the following basic items. For details about the basic items, refer to "2.3.4 Quick Setup" in the Feature Guide.

1. Connect the PC to the PBX with an Ethernet straight cable or RS-232C cross cable.

2. Start the Maintenance Console from the Start menu.

3. "Information before programming" appears.

a. Carefully read this important additional information, which includes updates to this and other

manuals.

b. Click OK to close this window.

a. Enter the Installer Level Programmer Code (default: INSTALLER).

Note

There are ADMIN), and User Level (default: USER). (® 1.2.2 Password Security)

2 other Programmer Codes with limited authorisation: Administrator Level (default:

b. Click OK.

5. Click Connect.

a. Select KX-NCP500/1000 from PBX Model. b. Select the LAN or RS-232C tab, depending on the type of PC connection with the PBX. c. Specify the settings as required. (See 2.1.1 Starting Maintenance Console and Software

Modes)

Note

When connecting to the PBX for the first time selecting LAN, the IP Address and Port Number must be set to 192.168.0.101 and 35300 respectively.

d. Enter the system password for installer (default: 1234). e. Click Connect.

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1.2.1 Installing and Starting the Maintenance Console

When country/area data do not match: a. Click OK to

replace the country/area data of the PBX. Replacement may take several minutes to

complete.

b. Follow the procedure described in Section 3.13.1 Starting the PBX in the Installation Manual and

restart the PBX.

c. Repeat step 5 to reconnect the Maintenance Console to the PBX.

8. Follow the instructions of the Quick Setup wizard for the basic items in Quick Setup.

9. On the IP addressing information screen, the information for the IPCMPR card can be assigned

automatically through a DHCP server or entered manually.

Note

If you change any information on this screen and click Apply, the PBX will need to be reset.

When using a DHCP server: a. Select Enable for the DHCP Client setting.

b. Click Apply.

Note

The boxes be assigned automatically after the PBX is reset.

will turn grey and the IP addresses will

When not using a DHCP server: a. Select Disable for the DHCP Client setting.

b. In the IP Address

address of the IPCMPR card.

for IPCMPR Card box, type the IP

c. In the IP Address for VoIP-DSP box, type the IP

address of the DSP card.

d. In the Subnet Mask box, type the subnet mask

address of the network.

e. In the Default Gateway box, type the IP address of

the default gateway.

f. Click Apply.

After Quick Setup is completed, if the IP addressing information was not changed, the IP-PT registration screen is

displayed. For information on registering IP-PTs to the PBX, see 3.15 [1-1] Slot—Port Property

- Virtual IP Extension. You may now begin programming the PBX.

Notice

• Do not

change the IP addresses of the IPCMPR and DSP cards once IP telephones are registered to the PBX using these IP addresses. The IP telephones will not operate properly if these IP addresses are changed.

• A DHCP server must be able to use a "client identifier" option specified by RFC 2131.

• The PBX will not start properly if the IP addresses cannot be assigned automatically by the DHCP

server when DHCP Client is set to Enable. In this case, you need to consult your network administrator because the DHCP server on your network may not be running or a network failure may have occurred. If the DHCP server is not available, change the DHCP Client setting to Disable and set fixed IP addresses, then restart the PBX. To change the DHCP Client setting, connect the PC with an RS-232C cross cable or Ethernet straight cable. When connecting the PC with an Ethernet straight cable, make sure the PBX is disconnected

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PBX Server

Client

Remote PC

IP Network

PBX

Server/Client

1.2.1 Installing and Starting the Maintenance Console

from the LAN and then connect the PC with an Ethernet straight cable using 192.168.0.101 for the IP address of the IPCMPR card.

Valid IP address range: "1.0.0.0" to "223.255.255.255"

Valid IP address range: "1.0.0.0" to "223.255.255.255

Valid subnet mask address range: "0–255.0–255.0–255.0–255" (except 0.0.0.0 and 255.255.255.255)

Valid IP address range: "0.0.0.0" to "223.255.255.255"

PBX Web Manager

It is possible to use a PC with the Maintenance Console (PBX Unified PC Maintenance Console) installed, as a web server. This allows users to configure the PBX via a web browser on a local client, or a remote PC through the Internet.

If Maintenance Console is installed on the client PC, a web server is not necessary.

Accessing PBX Web Manager

Web

PBX

Manager can be enabled during the installation of the Maintenance Console. It can also be enabled

in Options.

Note

• When starting

the Maintenance Console, if there is less than 80 MB of available memory, this feature

is automatically disabled.

• Only one user can access Maintenance Console or PBX Web Manager at any given time.

To start PBX Web Manager:

1. If the PC is not the web server:

Launch a web browsing application and enter the following URL: "http://xxx:8181/INDEX.ASPX" ’xxx’ should be replaced with the server’s IP address.

If the PC is the web server:

Double-click the PBX Web Manager icon in the system tray(

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1.2.1 Installing and Starting the Maintenance Console

2. At the login screen input the PBX’s IP

address, port, and password. Any profiles using LAN connection that have been saved when accessing the Maintenance Console directly will be automatically displayed, for easy access to your PBX.

3. Click Connect.

PBX Web Manager Main Menu

After successful login the main menu will appear where settings can be changed.

Note

While logged in, if there is no activity over a 5-minute period, PBX Web Manager will automatically disconnect.

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1.2.2 Password Security

To maintain system security, system passwords are required to access certain programming functions of the PBX. By giving different users access to different passwords, it is possible to control the amount of programming that each user is able to perform. The following types of system passwords are available:

Password Description Format

System Password for User Used with the user-level programmer code to access

user-level PC programming. The installer can specify which system programming settings are available.

System Password for Administrator

System Password for Installer

The three programmer codes used for PC programming can be set through Maintenance Console. For more information about programmer codes, see 2.1.2 Access Levels.

Used with the administrator-level programmer code to access administrator-level PC programming. The installer can are available.

Used with the installer-level programmer code to access installer-level settings are available.

specify which system programming settings

programming. All system programming

4 – 10 characters

CAUTION

To the Administrator or Installer regarding the system password

1. Please provide all system passwords to the customer.

2. To avoid

the customer of the importance of the passwords, and the possible dangers if they become known to others.

3. The PBX has default passwords preset. For security, change these passwords the first time that you

programme the PBX.

4. Change the passwords periodically.

5. It is strongly recommended that passwords of 10 numbers or characters be used for maximum

protection against unauthorised access. For a list of numbers and characters that can be used in system passwords, see 1.1.2 Entering Characters.

unauthorised access and possible abuse of the PBX, keep the passwords secret, and inform

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Section 2

Introduction of Maintenance Console

This section serves as reference operating instructions when using the Maintenance Console software to programme the PBX.

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2.1.1 Starting Maintenance Console and Software Modes

2.1 Introduction

2.1.1 Starting Maintenance Console and Software Modes

Every time Maintenance Console is started, a dialogue box will appear. From here, you can enter any of the 2 available software modes.

• Batch mode

Batch mode on your PC, without being connected to the PBX. When you connect to the PBX, the modified data will be uploaded at one time.

• Interactive mode

Interactive mode allows you to directly modify the system data and settings stored in the PBX’s memory from a PC that is connected to the PBX. This mode displays the system data that is currently being used by the PBX, rather than the system data stored on the SD memory card. Data can be modified and results displayed in real time.

To start Maintenance Console in Batch mode

1. Enter the relevant programmer code.

2. Click OK.

The programme launcher will appear.

3. Select an option.

• Select New to create a new system data file.

• Select Open to open an existing system data file.

allows you to create new system data files, and make modifications to system data files stored

To start Maintenance Console in Interactive mode

1. Enter the relevant programmer code.

2. Click OK.

The programme launcher will appear.

3. Click Connect.

Connection options will be displayed.

• Select a Profile Name if you want to use a pre-saved profile. This option is only available when one

or more profiles have been previously stored.

a. Select the profile to use from the drop-down list. b. If the system password for the PBX has not been stored with the profile, enter it.

If the system password has been stored with the selected profile, it does not need to be entered.

• To enter the parameters manually, select the PBX Model and select the method of connecting to the

PBX.

a. Specify the settings as required. For more details, see the tables below. b. Enter the system password for the PBX.

4. Click Connect.

Maintenance Console will start, and automatically connect to the PBX. If this is the first time that Maintenance Console has connected to the PBX, and the date and time of the PBX have not yet been set, the Quick Setup wizard will run. For more details, see Starting the Maintenance Console and Assigning the Basic Items (Quick Setup).

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2.1.1 Starting Maintenance Console and Software Modes

Connection Settings for RS-232C

Setting Values Explanation

Port COMx Specify the number of the COM

port assigned to the PC’s RS-232C interface. Only available COM ports are displayed.

Baud Rate (bps) 2400, 4800, 9600, 19200,

38400, 57600, 115200

Specify the speed of data transmission.

Connection Settings for Modem

Setting Values Explanation

Dial Number 1-9, 0, *, #, -, "," [comma], T, P,WEnter the telephone number to

be dialled to access the PBX. T: Converts Pulse to Tone. "," [comma], P, W: Inserts a pause.

Dial Type Auto(Tone), Auto(Pulse),

Manual

Comment Max. 40 characters Enter a comment to identify the

Port COMx Specify the number of the COM

Specify the outgoing dialling method. If Manual is chosen, dialling must telephone.

set of values.

port assigned to the PC’s modem interface. Only available COM ports will be displayed.

the Dial Type from

done with a connected

Baud Rate (bps) 1200, 2400, 4800, 9600,

19200, 38400

Modem Initialise – Enter the modem initialise

Specify the speed of data transmission.

command, and click Initialise to send the command to the modem. For more details, refer to your modem’s instruction manual.

Connection Settings for LAN

Setting Values Explanation

IP Address 1.0.0.0–223.255.255.255 Specify the IP address of the

PBX IP address that was input in IP

Address of 3.4 [1-1] Slot— Card Property - IPCMPR.

the LAN. Enter the same

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2.1.1 Starting Maintenance Console and Software Modes

Setting Values Explanation

Port Number 1–65535 Specify the port number used to

access the PBX via LAN. Enter the same port number that was input in Maintenance Port

Number of 3.4 [1-1] Slot— Card Property - IPCMPR.

Connection Setting for ISDN Remote

Setting Values Explanation

Dial Number 30 digits (consisting of 1-9, 0, *,

#, -, and "," [comma])

Enter the telephone number to be dialled to access the PBX.

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2.1.2 Access Levels

There are three main levels of access to the Maintenance Console: User, Administrator and Installer. Each level has its own Programmer Code, which must be entered to run the Maintenance Console. The allowed format for each programmer code is as follows:

Item Length

User Level Programmer Code 0 – 16 characters

Administrator Level Programmer Code 4 – 16 characters

Installer Level Programmer Code 4 – 16 characters

Access to menu options within the Maintenance Console is restricted depending on the Programmer Code, and the current software mode (see 2.1.1 Starting Maintenance Console and Software Modes). When a menu option is limited to certain access levels, this is noted in this manual in the initial description of that menu option, for example: "This option is only available at Installer level." If a sentence like this does not appear under the heading, the menu option is available at all levels.

The target users for each access level are as follows:

Access Level User

User For end users

Administrator For system administrators

Installer For dealers and system installers

The options available in each mode and access level are shown below. The access levels are abbreviated as follows: U: User; A: Administrator; I: Installer A check mark indicates that the menu option is available for that access level.

Programme launcher

Menu Option

New

Open

Connect—RS-232C

Connect—USB

Batch Interactive

U A I U A I

ü ü

ü ü ü ü ü ü

Connect—LAN

Connect—Modem

Connect—ISDN Remote

Connect—Profile Setup

ü ü ü ü ü ü

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2.1.2 Access Levels

File

Save

Save As

Exit

Disconnect

Tool

SD memory backup

Menu Option

Batch Interactive

U A I U A I

ü ü ü

ü ü ü ü ü ü

Batch Interactive

U A I U A I

ü ü ü

Batch Interactive

U A I U A I

ü ü ü

BRI Automatic Configuration

NDSS Link Data Clear

DXDP All OUS

Simplified Voice Message®Delete All Recording

Simplified Voice Message®Check Current Usage

Call Pickup for My Group

Extension List View

Import®Feature - Speed Dial and Caller ID

Import®Incoming Call - DDI/DID Table

Import®ARS - Leading Digit

Import®ARS - Except Code

Import®ARS - Routing Plan

Import®Wired Extension

Import®PS Extension

Import®Quick Dial (Basic)

Import®Quick Dial (Expansion)

ü ü

ü ü ü ü ü ü

ü ü

Import®SIP Extension

28 PC Programming Manual

ü ü

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2.1.2 Access Levels

Menu Option

Import®V-IPGW16 GW Settings

Import®V-IPGW16 DN2IP

Export®Feature - Speed Dial and Caller ID

Export®Incoming Call - DDI/DID Table

Export®ARS - Leading Digit

Export®ARS - Except Code

Export®ARS - Routing Plan

Export®Wired Extension

Export®PS Extension

Export®Quick Dial (Basic)

Export®Quick Dial (Expansion)

Export®SIP Extension

Export®V-IPGW16 GW Settings

Batch Interactive

U A I U A I

ü ü

ü ü ü ü ü ü

ü ü

Export®V-IPGW16 DN2IP

Screen Customize®User Level

Screen Customize®Administrator Level

Utility

Menu Option

Diagnosis

File Transfer PC to PBX (SD Card)

File Transfer PBX (SD Card) to PC

SD Card File View and Load

SD Card File Delete

Message File Transfer PC to PBX

Message File Transfer PBX to PC

Error Log

T1/E1 Signalling Bit Monitor

ü ü

Batch Interactive

U A I U A I

ü ü ü

T1/E1 Line Trace

ISDN/QSIG Protocol Trace

V-IPGW16 Protocol Trace

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2.1.2 Access Levels

Menu Option

Digital Trunk Error Report

IP Extension Statistical Information

CS Information

PS Information

CS Status Monitor

Ping

File Transfer FTP to IP Equipment®IP-CS

File Transfer FTP to IP Equipment®NT400

Card Software Timed Update

System Reset®Reset by the Command

View

Menu Option

Batch Interactive

U A I U A I

Batch Interactive

Toolbar

Statusbar

System Menu

Window

Cascade

Tile(Horz)

Tile(Vert)

Help

Menu Option

U A I U A I

ü ü ü ü ü ü

Batch Interactive

U A I U A I

ü ü ü ü ü ü

Batch Interactive

U A I U A I

ü ü ü ü ü ü

Additional Information

About

30 PC Programming Manual

ü ü ü ü ü ü

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1 23

45 6

2.1.3 Software Interface

This section explains the functions of the various elements of the software interface.

Main Window

The window of the Maintenance Console software is divided into several areas, as shown below:

1. Menu Bar

Provides access to file management and connection options, as well as tools and utilities used in programming the PBX. For details, see Sections 2.3 File to 2.7 Help.

2. Tool Bar

Provides easy access to commonly used software functions. Two tool bars are provided, as follows:

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2.1.3 Software Interface

• File

Contains the icon for saving files. For details, see Section 2.3.2 File—Save.

• Tools

Contains icons for backing up PBX data to the SD Memory Card, viewing extension information, and accessing Online Help. For details, see Sections 2.5.1 Tool—SD memory backup and 2.5.8 Tool

—Extension List View. These menus It will automatically snap in to position above, below, to the left, or to the right of the main window if released there. Otherwise, it will float separately from the main window. Whether the tool bar is displayed or not can be chosen by selecting Toolbar from the View menu.

3. Tab Bar

The name of each screen currently open is displayed in a tab in this tab bar. When multiple screens are open at the same time, click on the tab of a screen to display the options associated with that screen.

4. System Menu

Provides access to the settings used for programming the PBX, grouped into 11 topics. For details, see Sections Section 3 [1] Configuration to Section 13 [11] Maintenance. To display the individual screens within a topic, click the topic heading. It will expand to show the sub-topics.

• If a sub-topic contains more than one screen, clicking the name of the sub-topic will display the names

of individual screens. Clicking an expanded sub-topic will hide the names of individual screens. Double-click on a screen name to open that screen in 6. Main Screen below. This menu can be positioned freely. Click and drag the title bar of the menu to move it to another position. It will automatically snap in to either the left side or right side of the main window if released there. Otherwise, it will float separately from the main window. Whether the system menu is displayed or not can be chosen by selecting System Menu from the View menu.

5. Status Bar

The status bar displays information on the current state of the Maintenance Console. Whether the status bar is displayed or not can be chosen by selecting Statusbar from the View menu.

can be positioned freely. Click and drag the title bar of a menu to move it to another position.

The information displayed is as follows, in order from left to right:

Area Values Description

Programme Mode and Connection Type

PBX Type Type: NCP500/

Access Level Level :

Programme Mode: Batch Mode xxx Interactive Mode yyy

Connection Type: RS-232C USB LAN Modem ISDN Remote

NCP1000

User Administrator Installer

Displays the current programme mode and connection type. See 2.1.1 Starting

Maintenance Console and Software Modes

above. "xxx" is replaced by the name of the current system data file.

"yyy"

Displays the type of PBX being programmed.

Displays the current access level, determined by the Programmer Code entered when starting Maintenance Console. See 2.1.2 Access Levels for more information.

replaced by the name of the profile if used.

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Area Values Description

2.1.3 Software Interface

PBX System Data Version

PBX Region Code Regionxxx-xxx Displays the region code assigned to the PBX and

Versionxxx-xxx Displays the version number of the system

software installed to the PBX. The first 3 digits are the version number, and the last 3 digits are the revision number.

Maintenance Console. The first 3 digits represent the region code assigned to the PBX, and the last 3 digits represent the region code assigned to the Maintenance Console.

6. Main Screen

Displays the screens selected from 4. System Menu above. For details, see Sections Section 3 [1] Configuration to Section 13 [11] Maintenance.

Standard Buttons and Elements

There are several standard buttons that are displayed on many screens within the Maintenance Console.

The standard buttons are as follows:

Button Function

OK Implements changes and closes the current screen.

Cancel Abandons changes and returns to the previous screen.

Close Keeps any changes implemented, and closes the current screen.

Apply Implements changes and remains on the same screen.

Refresh Implements changes, updates displayed data, and remains on the

current screen.

Help Displays the relevant help topic for the current screen.

In addition, many screens within the software display a small open folder icon ( ) beside lists of setting items. Clicking this icon will collapse part of the list, allowing other items to be displayed. The icon will change to a closed folder ( ). Clicking the closed folder icon will expand the list again.

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2.1.4 Card Status

Certain tools, status before the operation is carried out. Where required, this is noted in the description of each item. Card status changes can only be performed when the software is in Interactive mode (see 2.1.1 Starting Maintenance Console and Software Modes).

utilities and settings require that the target card be set to out-of-service (OUS) or in-service (INS)

• "In service" means that the card is installed correctly in the PBX, and is capable of being used normally.

• "Out of service" means that the card is installed correctly in the PBX, but has been temporarily removed

from use. This allows settings to be modified or software to be upgraded.

• "Fault" means that the card is not installed in the PBX correctly, or is not functioning correctly. For more

information, see the Installation Manual.

For details about how to change the status of a card, see To change the status (INS/OUS) of a card (Interactive mode only) on screen 3.1 [1-1] Slot.

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2.1.5 Display Options

The View

and Window menus provide options to control the display of items within the Maintenance Console.

• View – Toolbar: Displays or hides the tool bar of commonly used buttons. – Statusbar: Displays or hides the bar at the bottom of the Maintenance Console window. – System Menu: Displays or hides the menu of PBX setting screens.

• Window – Cascade: When multiple data screens are open, displays all open screens overlapped, with the title

bars visible.

– Tile(Horz): When multiple data screens are open, displays all open screens side by side. – Tile(Vert): When multiple data screens are open, displays all open screens vertically.

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2.1.6 Extension Number Setting

Many screens various features (for example, as members of a group). These screens use a standard window to make selecting multiple extensions easy, accessed by clicking a button. This section explains how to use this Extension Number Setting window.

To select multiple extension numbers, select the type of extension to display, highlight the extensions you wish to add, then click the Add button. When finished, click OK. Data for the selected extensions will be added to the first free spaces on the original screen.

within the Maintenance Console software allow you to select extensions as part of programming

Extension Type

Selects the types of extension numbers to display in can be selected. Items that are not available are shown with a grey checkbox.

Value Range

Wired Extension, Portable Station, VM Group(DPT), VM Group(DTMF), ICD Group, PS Ring Group, OGM(DISA), External Pager, Analogue MODEM, ISDN Remote

Extension Numbers & Names List. Multiple items

Extension Numbers & Names List

Displays all them, and click the Add button when finished, to add the selected extensions. To deselect an entry, click it again.

available extensions of the types selected in

Extension Type, and

names. Click entries to select

Value Range

Matching extensions

Available Column

Specifies which fields in the original form to add extension data to. For example, if both extension numbers and names can be entered in the original form, it is possible to specify that extension name data not be transferred, by deselecting that field here. To select or deselect a field, click its name.

Value Range

Available fields

Selected Extension List

Displays the extensions that have been selected to be added to member data. To remove an extension from this list, click it to select it and click Delete.

Value Range

Selected extensions

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2.2.1 Programme launcher—New

2.2 Programme launcher

2.2.1 Programme launcher—New

Creates a new system data file, used to programme the PBX in Batch mode. All settings are in their initial or default state. This option is only available at Installer level. To upload

PC to PBX (SD Card).

Note

To create a new system data file

1. From the programme launcher, select New.

2. Click the appropriate model number.

3. Click OK.

the file created here to the SD memory card installed in the PBX, see 2.6.2 Utility—File Transfer

Since selecting previous settings. Use only when necessary.

this option creates a blank system data file, uploading this file to the PBX will overwrite all

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2.2.2 Programme launcher—Open

Opens a system data file previously saved on the PC, and enters Batch mode.

When opening want to convert the data for use with the current version or not. Using the data without converting may result in some data being loaded to an incorrect destination, and is not recommended.

If the file is not supported by the PBX (e.g. a system data file from an incompatible PBX), it will not be opened. The only files that can be opened are files that were created by the Maintenance Console for a supported PBX. To upload a file opened here to the SD memory card installed in the PBX, see 2.6.2 Utility—File Transfer PC to PBX (SD Card).

a file created with an older version of the Maintenance Console, you will be asked whether you

To open a system data file

1. From the programme launcher, select Open.

The Open dialogue box will be displayed.

2. Navigate to the folder containing the system data file you want to open.

3. Select the file.

4. Click Open.

If the file was created with an older version of the Maintenance Console, you will be asked if you want to convert the data.

• Click Yes to convert the data for use with the current version of the Maintenance Console. Enter a

name for the new converted system file.

• Click No to open the file as it is.

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2.2.3 Programme launcher—Connect—RS-232C

Connects to the PBX in Interactive mode through the serial RS-232C interface of the PBX. This option just a few PBXs, and an individual profile for each PBX is not necessary. If you connect to multiple PBXs and would prefer to choose from among pre-saved profiles instead, see 2.2.8 Programme launcher—Connect

—Profile Setup for more details about creating profiles.

To connect to the PBX by RS-232C

1. From the programme launcher, select Connect.

The Login window will be displayed.

2. Select a connection option.

• Select a Profile Name if you want to use a pre-saved profile. This option is only available when one

• To enter the parameters manually, select the PBX Model and confirm that the RS-232C radio button

3. Click Connect.

allows direct entry of connection parameters, for cases where the PC is used to connect to one or

or more profiles have been previously stored.

a. Select the profile to use from the drop-down list. b. If the system password for the PBX has not been stored with the profile, enter it.

If the system password has been stored with the selected profile, it does not need to be entered.

is selected.

a. Specify the settings as required. For more details, see the table below. b. Enter the system password for the PBX.

Connection Settings for RS-232C

Setting Values Explanation

Port COMx Specify the number of the COM port

assigned to the PC’s RS-232C interface. Only available COM ports are displayed.

Baud Rate (bps) 2400, 4800, 9600, 19200,

38400, 57600, 115200

Specify the speed of data transmission.

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2.2.4 Programme launcher—Connect—USB

Connects to or KX-T7600 series DPT.

the PBX in Interactive mode through a USB port (USB Module) attached to the KX-DT300 series

To connect to the PBX by USB

1. From the programme launcher, select Connect.

The Login window will be displayed.

2. Select a connection option.

• Select a Profile Name if you want to use a pre-saved profile.

a. Select the profile to use from the drop-down list. b. If the system password for the PBX has not been stored with the profile, enter it.

If the system password has been stored with the selected profile, it does not need to be entered.

• To enter the parameters manually, select the PBX Model and confirm that the USB radio button is

selected.

a. Enter the system password for the PBX.

3. Click Connect.

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2.2.5 Programme launcher—Connect—LAN

Connects to the PBX in Interactive mode through the Local Area Network interface of the PBX. This option just a few PBXs, and an individual profile for each PBX is not necessary. If you connect to multiple PBXs and would prefer to choose from among pre-saved profiles instead, see 2.2.8 Programme launcher—Connect

—Profile Setup for more details about creating profiles.

To connect to the PBX by LAN

1. From the programme launcher, select Connect.

The Login window will be displayed.

2. Select a connection option.

• Select a Profile Name if you want to use a pre-saved profile.

• To enter the parameters manually, select the PBX Model and confirm that the LAN radio button is

3. Click Connect.

allows direct entry of connection parameters, for cases where the PC is used to connect to one or

a. Select the profile to use from the drop-down list. b. If the system password for the PBX has not been stored with the profile, enter it.

If the system password has been stored with the selected profile, it does not need to be entered.

selected.

a. Specify the settings as required. For more details, see the table below. b. Enter the system password for the PBX.

Connection Settings for LAN

Setting Values Explanation

IP Address 1.0.0.0–

223.255.255.255

Port Number 1–65535 Specify the port number used to access the

Specify the IP address of the PBX on the LAN. Enter the same IP address that was input in IP Address for IPCMPR Card of

[1-1] Slot—Card Property - IPCMPR.

3.4

PBX via LAN. Enter the same port number that was input in Maintenance Port

Number

- IPCMPR.

[1-1] Slot—Card Property

of 3.4

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2.2.6 Programme launcher—Connect—Modem

Connects to the PBX in Interactive mode through the modem. To access Remote (Modem) Floating Extension Number assigned in 13.1 [11-1] Main. This option just a few PBXs, and an individual profile for each PBX is not necessary. If you connect to multiple PBXs and would prefer to choose from among pre-saved profiles instead, see 2.2.8 Programme launcher—Connect

—Profile Setup for more details about creating profiles.

To connect to the PBX by Modem

1. From the programme launcher, select Connect.

The Login window will be displayed.

2. Select a connection option.

• Select a Profile Name if you want to use a pre-saved profile.

• To enter the parameters manually, select the PBX Model and confirm that the Modem radio button is

3. Click Connect.

the PBX remotely using this feature, an RMT card must be installed and the

allows direct entry of connection parameters, for cases where the PC is used to connect to one or

Remote—Analogue

a. Select the profile to use from the drop-down list. b. If the system password for the PBX has not been stored with the profile, enter it.

If the system password has been stored with the selected profile, it does not need to be entered.

selected.

a. Specify the settings as required. For more details, see the table below. b. Enter the system password for the PBX.

Connection Settings for Modem

Setting Values Description

Dial Number 1-9, 0, *, #, -,

"," [comma], T, P, W

Dial Type Auto(Tone),

Auto(Pulse), Manual

Comment Max. 40 characters Enter a comment to identify the set of values.

Port COMx Specify the number of the COM port

Baud Rate (bps) 1200, 2400, 4800, 9600,

19200, 38400

Modem Initialise – Enter the modem initialise command, and

Enter the telephone number to be dialled to access the PBX. T: Converts the Dial Type from Pulse to Tone. "," [comma], P, W: Inserts a pause.

Specify the outgoing dialling method. If Manual is chosen, dialling must be done with a connected telephone.

assigned to the PC’s modem interface. Only available COM ports will be displayed.

Specify the speed of data transmission.

click Initialise to send the command to the modem. For more details, refer to your modem’s instruction manual.

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2.2.7 Programme launcher—Connect—ISDN Remote

Connects to the PBX in Interactive mode using the ISDN TA interface of the PBX. This method —ISDN Remote Floating Extension Number of the 13.1 [11-1] Main screen is set. This option just a few PBXs, and an individual profile for each PBX is not necessary. If you connect to multiple PBXs and would prefer to choose from among pre-saved profiles instead, see 2.2.8 Programme launcher—Connect

—Profile Setup for more details about creating profiles.

To connect to the PBX by ISDN Remote

1. From the programme launcher, select Connect.

The Login window will be displayed.

2. Select a connection option.

• Select a Profile Name if you want to use a pre-saved profile.

• To enter the parameters manually, select the PBX Model and confirm that the ISDN Remote radio

3. Click Connect.

is only available when a user-supplied ISDN TA that supports CAPI 2.0 is used, and

allows direct entry of connection parameters, for cases where the PC is used to connect to one or

a. Select the profile to use from the drop-down list. b. If the system password for the PBX has not been stored with the profile, enter it.

If the system password has been stored with the selected profile, it does not need to be entered.

button is selected.

a. Specify the settings as required. For more details, see the table below. b. Enter the system password for the PBX.

Remote

Connection Setting for ISDN Remote

Setting Values Explanation

Dial Number 30 digits (consisting of

1-9, 0, *, #, -, and "," [comma])

Enter the telephone number to be dialled to access the PBX.

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2.2.8 Programme launcher—Connect—Profile Setup

Profiles are useful when one PC is used to connect to multiple PBXs. Rather than manually adjusting the connection settings each time a different PBX is accessed, it is possible to store the connection settings for several PBXs. Then, when you wish to connect to a specific PBX, you can simply choose that PBX’s profile from the list.

Note

When reinstalling or upgrading the Maintenance Console, it is possible to create a backup of all profiles. This allows you to use the original connection settings with the new Maintenance Console.

The functions of the buttons on this screen are as follows:

Button Function

Profile File Opens or saves profiles as separate files.

Save current profile

Save as new profile

Delete profile When an existing profile is selected, deletes that profile. A confirmation message will

Overwrites the previous settings with the current settings when a profile already exists. A confirmation message will be displayed.

Saves the current settings as a new profile. A Profile Name is required.

be displayed.

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2.3 File

2.3.1 File—Close

Closes the system data file that is currently being modified, and returns to the programme launcher.

To close a system data file

• From the File menu, select Close.

If the system data file has not been saved, a warning message will be displayed, giving you the option to save the file.

• Click Yes to save the file.

• Click No to abandon the changes.

2.3.1 File—Close

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2.3.2 File—Save

Overwrites the To upload a file saved here to the SD memory card installed in the PBX, see 2.6.2 Utility—File Transfer PC to PBX (SD Card).

previously saved system data file with the system data currently being modified in Batch mode.

To save a system data file

• From the File menu, select Save.

If the data has never been saved, the Save dialogue box will be displayed. For more details, see 2.3.3 File —Save As.

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2.3.3 File—Save As

Saves the system data file being modified in Batch mode with the name chosen by the user. To upload

to PBX (SD Card).

To save a system data file with a new name

1. From the File menu, select Save As.

2. Navigate to the folder in which you want to save the file.

3. Enter a file name, or select a file to overwrite.

4. Click Save.

a file saved here to the SD memory card installed in the PBX, see 2.6.2 Utility—File Transfer PC

If choosing to overwrite another file, a warning message will be displayed.

• Click Yes to overwrite.

• Click No to return to the previous screen.

2.3.3 File—Save As

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2.3.4 File—Exit

Closes the Maintenance Console.

To exit the Maintenance Console

• From the File menu, select Exit

system data file being modified has not been saved, a warning message will be displayed, giving you

the

If the option to save the file.

• Click Yes to save the file.

• Click No to abandon the changes.

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2.4.1 Disconnect—Disconnect

2.4 Disconnect

2.4.1 Disconnect—Disconnect

Closes the connection between the Maintenance Console and the PBX. When this option is chosen, system data is automatically backed up from the PBX to the SD memory card (see 2.5.1 Tool—SD memory

backup).

To disconnect

1. From the Disconnect menu, select Disconnect.

A confirmation message will be displayed.

2. Click Yes.

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2.5.1 Tool—SD memory backup

2.5 Tool

2.5.1 Tool—SD memory backup

Saves system data from the PBX to the SD memory card. Backup begins as soon as this option is chosen.

To back up system data

• From the Tool menu, select SD memory backup.

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2.5.2 Tool—BRI Automatic Configuration

Automatically configures the network settings of the BRI card. This option is only available at Installer level. This tool automatically inputs values into the fields L1 Mode, L2 Mode, Access Mode, and TEI

Mode, on the Network tab of the 3.31 [1-1] Slot—Port Property - BRI Port screen.

Note

• Only one card can be configured at a time.

• To use this tool, the card to be configured must be pre-set to OUS status. For more details, see

2.1.4 Card Status. When configuration is complete, the card is automatically returned to INS status.

• At any time on this screen, you can click

To configure the BRI card

1. From the Tool menu, select BRI Automatic Configuration.

2. Select the BRI card to configure by clicking the Check cell and setting it to ON.

3. Click OK.

The ports associated with the selected BRI card will be displayed on a new screen.

4. Enter suitable Subscriber Numbers for the ports you want to configure.

Only ports whose Subscriber Numbers have been entered will be configured.

5. Click Execute.

The results of configuration will be displayed.

6. Click the Check Box cell for the ports that have been configured.

7. Click Data Apply to save these results to the BRI card.

Close to return to the previous screen without saving.

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2.5.3 Tool—NDSS Link Data Clear

Clears NDSS Link Data stored in the connected PBX. While this tool clears both monitor extension and monitored extension it is necessary to run this tool at those PBXs.

To clear the NDSS Link Data

• From the Tool menu, select NDSS Link Data Clear.

A confirmation screen will be displayed.

• Click OK to clear the data.

• Click Cancel to keep the data, and close the screen.

data, it only clears it at the connected PBX. To clear this data at other PBXs in the network,

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2.5.4 Tool—DXDP All OUS

Sets the status of all DXDP/XDP extension ports to "OUS" simultaneously.

To set all DXDP/XDP ports to OUS.

1. From the Tool menu, select DXDP All OUS.

2. Click OK.

2.5.4 Tool—DXDP All OUS

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2.5.5 Tool—Simplified Voice Message—Delete All Recording

Deletes all voice messages recorded by the SVM feature.

To delete voice messages

1. From the Tool menu, point to Simplified Voice Message and select Delete All Recording.

2. Select the card from which to delete messages.

3. Click OK.

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2.5.6 Tool—Simplified Voice Message—Check Current Usage

Displays information on the voice messages stored by the SVM feature. For each message, the type of message and the associated extension are displayed.

To view SVM message status

• From the Tool menu, point to Simplified Voice Message and select Check Current Usage.

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2.5.7 Tool—Call Pickup for My Group

Allows you to automatically configure settings in 4.10 [2-6-2] Numbering Plan—Quick Dial and 6.4 [4-1-3] Wired Extension—Speed Dial so that users can answer calls to their Call Pickup Group by pressing " 0".

To activate this tool

• From the Tool menu, select Call Pickup for My Group.

Call Pickup feature number (default:

Group

The is assigned to first personal speed dial.

Note

This tool can only be activated if all of the following conditions are met:

– The first Quick Dial setting is empty or is already set to " – " 0" is not used for another feature number. – The Group Call Pickup feature number has been assigned. – The Personal Speed Dialling feature number has been assigned.

40) + the extension user group number of the extension

0".

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2.5.8 Tool—Extension List View

Displays a to Extension Number, Type, Extension Name, Shelf, Slot, or Port. There is also a key-word searching feature.

The types that can be displayed are as follows:

Type Detail

Intercom Wired Extension

VM Voice Mail

Portable Station Wireless Extension (Portable Station)

ICDG Incoming Call Distribution Group

WG PS Ring Group

VM (DPT) VM (DPT) Group

VM (DTMF) VM (DTMF) Group

Pager External Pager

MODEM Analogue Modem

ISDN Remote ISDN Modem

OGM (DISA) DISA

list of all programmed extension numbers and types. It is possible to sort the information according

DSS DSS Console

DPT-I/F CS PT-interface CS

SVM SVM Feature

SIP/IP-PT IP Telephone

To view extension information

• From the Tool menu, select Extension List View.

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2.5.9 Tool—Import

Allows several types of system data files or tables to be imported. Except for Speed Dial and Caller ID, this option is only available at Installer level. The files from which data can be imported are files that were previously saved at this or another PBX using the Export tool (see 2.5.10 Tool—Export), or comma-separated value (CSV) files. Unsupported file types cannot be opened.

tables except ARS - Routing Plan, it is possible to edit the CSV file directly using an appropriate editor,

For all before importing.

The types of data that can be imported using this tool, and the matching destination fields, are as follows:

Feature - Speed Dial and Caller ID

Data Type Import Destination

System Speed Dialling Number

Name Name

CO Line Access Number + Telephone Number

CLI Destination CLI Destination

Related programming: 8.1 [6-1] System Speed Dial

Location

Dial

Incoming Call - DDI/DID Table

Data Type Import Destination

Location Location

DDI/DID Number Dial In Number

DDI/DID Name Dial In Name

DDI/DID Destination-Day Destination-Day

DDI/DID Destination-Lunch Destination-Lunch

DDI/DID Destination-Break Destination-Break

DDI/DID Destination-Night Destination-Night

Tenant Number Tenant Number

VM Trunk Group No. Group Number for VPS

answer

CLI Ring for DDI/DID-Day CLI Ring - Day

CLI Ring for DDI/DID-Lunch CLI Ring - Lunch

CLI Ring for DDI/DID-Break CLI Ring - Break

CLI Ring for DDI/DID-Night CLI Ring - Night

Related programming: 12.3 [10-3] DDI / DID Table

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ARS - Leading Digit

Data Type Import Destination

No. Location

Leading Number Leading Digit

Additional Number of Digits Additional Dial Digits

Routing Plan Number Route Plan Number

Related programming: 10.2 [8-2] Leading Number

ARS - Except Code

Data Type Import Destination

No. Location

Leading Number Exception Exception Code

Related programming: 10.7 [8-6] Leading Number Exception

2.5.9 Tool—Import

ARS - Routing Plan

Data Type Import Destination

(no fields to select) (no fields to select)

Related programming: 10.3 [8-3] Routing Plan Time

Wired Extension

Data Type Import Destination

No. Location (selected

automatically)

Extension Number Extension Number (selected

automatically)

Extension Name Extension Name (selected

automatically)

Related programming: 6.1 [4-1-1] Wired Extension—Extension Settings

PS Extension

Data Type Import Destination

No. Location (selected

automatically)

Extension Number

Extension Number (selected automatically)

Extension Name Extension Name (selected

automatically)

This data can only be exported, and cannot be imported.

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2.5.9 Tool—Import

Related programming: 6.10 [4-2-1] Portable Station—Extension Settings

Quick Dial (Basic)

Data Type Import Destination

No. Location

Dial Dial

Phone Number Phone Number

Related programming: 4.10 [2-6-2] Numbering Plan—Quick Dial

Quick Dial (Expansion)

Data Type Import Destination

No. Location

Dial Dial

Phone Number Phone Number

Related programming: 4.10 [2-6-2] Numbering Plan—Quick Dial

SIP Extension

Data Type Import Destination

No. Location

Extension Number Extension Number

Password Password

Related programming: 3.18 [1-1] Slot—Port Property - Virtual SIP Extension Port

V-IPGW16 GW Settings

Data Type Import Destination

No. Location

GW Name GW Name

GW IP Address GW IP Address

GW Group GW Group No.

Connection for IP-GW16 Connection for IP-GW16

Protocol Protocol

Progress Tone Send Mode Progress Tone Send Mode

IP Codec Priority 1st IP Codec Priority 1st

IP Codec Priority 2nd IP Codec Priority 2nd

IP Codec Priority 3rd IP Codec Priority 3rd

Packet Sampling Time (G. 711A)

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Data Type Import Destination

2.5.9 Tool—Import

Packet Sampling Time (G. 711Mu)

Packet Sampling Time (G. 729A)

Voice Activity Detection for G. 711

FAX Detection Ability FAX Detection Ability

DTMF DTMF

Payload Type Payload Type

Related programming: 3.11 [1-1] Slot—Shelf Property - Virtual IP Gateway—GW Settings

Packet Sampling Time (G. 711Mu)

Packet Sampling Time (G. 729A)

Voice Activity Detection for G. 711

V-IPGW16 DN2IP

Data Type Import Destination

No. Location

Leading Number Leading Number

Remaining Number of Digits Remaining Number of Digits

GW No./GW Group Selection GW No./GW Group Selection

GW Group GW Group

GW No. GW No.

Related programming: 3.12 [1-1] Slot—Shelf Property - Virtual IP Gateway—DN2IP

To import system data

1. From the Tool menu, point to Import, and then click the type of data to import.

2. Navigate to the folder containing the system data file you want to open.

3. Select the file.

4. Click Open to open the file.

If applicable, a list of field names found in the imported file will be displayed.

Speed Dial and Caller ID table, select the Speed Dial table to which to import the data

5. For the Feature

(system or tenant) from the drop-down list.

6. If required, select import fields.

When import fields can be selected, the selection screen is displayed automatically. Matching origin and destination fields are entered by default.

• To change the destination for an import field, select the preferred field from the drop-down list.

• To not import a field, select the blank option from the drop-down list.

7. Click OK to perform the import operation.

Depending on the type of data imported, the relevant programming screen may be displayed.

• Click OK or Apply to complete the import operation.

If data in a field being imported does not match the required format for the import destination, an error message will be displayed when the import operation is attempted, and the operation will be cancelled. This can occur when, for example, the destination field can only accept numeric data, but the data being imported contains alphabet characters, as the correct fields were not linked together.

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2.5.10 Tool—Export

Allows several types of system data to be exported to files. These files can be used with the Import tool (see

2.5.9 Tool—Import) to update another PBX. Except for ARS - Routing Plan, tables are exported as comma-separated value (CSV) files. Except for Speed Dial and Caller ID, this option is only available at Installer level.

Note

The separator used in CSV files created using the Export tool is decided by the unit specified in List Separator, in the Windows Regional Options Control Panel.

To export system data

1. From the Tool menu, point to Export, and then click the type of data to export.

2. Navigate to the folder in which you want to save the file.

3. Enter a file name.

4. Click Save.

• When export fields are automatically selected, the file will be saved.

• When export fields can be selected, the selection screen will be displayed automatically.

5. For the Feature - Speed Dial and Caller ID table, select the Speed Dial table from which to export the

data (system or tenant) from the drop-down list. A list of field names that can be exported will be displayed.

6. Click the check box beside the name of each field that you want to export.

7. Click OK.

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2.5.11 Tool—Screen Customize—User Level/Administrator Level

Allows you This option is only available at Installer level. Selected check boxes will be displayed on the main screen of the Maintenance Console and in the menu bar to users with the level of access being edited.

to specify which menu screens, tools and utilities can be accessed in User and Administrator levels.

To modify displayed screens

1. From the Tool menu, point to Screen Customize, and then click the access level to modify.

2. Select the items that you want to have displayed.

• Clear the check box beside the names of items you do not want to have displayed.

• Select the check box beside the names of items you want to have displayed.

3. Click OK.

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2.6.1 Utility—Diagnosis

2.6 Utility

2.6.1 Utility—Diagnosis

Performs diagnostic tests on cards installed in the PBX, to identify the source of problems. If any of the tests listed here returns the result "NG" ("No Good"), contact your dealer. Test results can be saved as a TXT-format (text) file. When testing be used again.

Card Test

Tests the relevant functions of a card to ensure that it is operating correctly. The tests carried out vary according to the type of card being tested.

The tests that are performed on each card are as follows:

is complete, any cards that were set to OUS status must be returned to INS status if they are to

Test Type Available Cards

Local loop back diagnosis DHLC, DLC, SLC, LCOT, T1, E1, PRI, OPB

Card CT Bus diagnosis DHLC, DLC, SLC, LCOT, T1, E1, BRI, PRI, OPB

DTMF Receive test port DHLC, SLC

PT loop back diagnosis DHLC, DLC

DSP DTMF generator/receiver diagnosis

DSP DTMF receiver diagnosis T1, E1

Framer IC alarm signal detection diagnosis

Framer IC error detection diagnosis T1, E1, PRI

Caller ID card loop back diagnosis LCOT

Extension mode setting test BRI

T1, E1

T1, E1, PRI

To perform a card test

1. From the Utility menu, select Diagnosis.

2. Click on the Status cell of the card to be tested, and set it to "OUS".

3. Click on the cell showing the card type.

A new window will be displayed.

4. Select the Card Test option.

A new window will be displayed.

5. Click Test to perform the test(s).

The error report will be displayed. When all tests are completed, the words the last line of the output.

"Test End!" will be shown on

6. Select an option:

• Click

Capture if you want to save the displayed information.

1. Enter a file name, or select a file to overwrite.

2. Click Save.

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• Click Cancel to return to the Diagnosis screen.

Network Loopback Test

Performs a remote loopback test on the PRI23 card.

Note

• To perform this test, it is necessary to set

—Port Property - PRI Port to "Enable".

• The version of the PRI23 card must be 2.000 or later.

To perform a network loopback test

1. From the Utility menu, select Diagnosis.

2. Click on the Status cell of the PRI23 card, and set it to "OUS".

3. Click on the cell showing the card type.

A new window will be displayed.

4. Select the Loopback Type option.

A new window will be displayed.

5. Select Point1 or Point2 depending on the type of loopback test you want to perform

The available selections may vary depending on the hardware version of the card.

6. Click Apply.

Preparation for the test is complete. The test will start automatically.

7. After the test is complete, select Release and click Apply.

8. Click Close to return to the Diagnosis screen.

Loopback Test started by Network in 3.33 [1-1] Slot

2.6.1 Utility—Diagnosis

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2.6.2 Utility—File Transfer PC to PBX (SD Card)

Copies PBX system files (programme files, data files and activation key files) from the connected PC to the SD memory card installed in the PBX. Pre-existing files on the SD memory card are overwritten. This option is only available at Installer level.

The following types of files can be copied using this tool:

• Programme files: These contain the programmes used to operate cards within the PBX and CSs, acting

as on-board drivers.

• Data files: These contain the initial configuration data for individual cards and settings.

• Activation Key

through Virtual VoIP cards and upgrade the software. Not all files that are copied using this tool are automatically made active. To install new programme files, main system data, or activation key for software upgrade to the PBX, use the System Reset—Reset by the Command utility (see 2.6.21 Utility—System Reset—Reset by the Command) for PBMPR, DBSYS, and LIC files. Use the Activation Key button (see 3.3 [1-1] Slot—Activation Key) for other LIC files, and the SD Card File View and Load utility (see 2.6.4 Utility—SD Card File View and Load) for all other files.

The PBX examines the header information of a file to determine 2 things: whether the file contains supported data, and which system component the file applies to. Only files whose header information matches that of a system file supported by the PBX can be transferred. Attempting to transfer any other type of file results in an error message.

files: These contain the activation keys used to enable the use of IP trunks and IP telephones

The names of all files that can be stored on the SD memory card are as follows:

Main Programme

Name on SD Memory Card Corresponding Card

PBMPR IPCMPR

PBMPR_S IPCMPR

PBMPR-file-format data that is transferred to the PBX from the PC is saved as "PBMPR_S".

LPR Programme

Name on SD Memory Card Corresponding Card

PDHLC DHLC4, DLC8, DLC16

PSLC SLC8/SLC16

PT1 T1

PE1 E1

PBRI BRI

PPRI23 PRI23

PPRI30 PRI30

POPB3 OPB

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2.6.2 Utility—File Transfer PC to PBX (SD Card)

CS Programme

Name on SD Memory Card Corresponding Unit

PDCSDECT CS using a DHLC/DLC card for DECT Portable Station

PHCSDECT High-density CS for DECT Portable Station

PDCS24G CS using a DHLC/DLC card for 2.4 GHz Portable Station

System Data

Name on SD Memory Card Corresponding Card

DBSYS IPCMPR

DBSYS_S IPCMPR

DBSYS-file-format data that is transferred to the PBX is saved as "DBSYS_S".

Language Data

Name on SD Memory Card Corresponding Unit

DLNG0–DLNG5 PT

DVMLNG1–DVMLNG5 VPS (Display Guidance data)

Activation Key

Name on SD Memory Card Corresponding Card

LIC00–LIC99 V-IPEXT32, V-SIPEXT32, V-IPGW16, V-SIPGW16

Default Value Data

Name on SD Memory Card Corresponding Card

DBINI IPCMPR

DBIDHLC DHLC4

DBISLC SLC8

DBIDLC DLC8/DLC16

DBIBRI BRI

DBILCOT LCOT4

DBIT1 T1

DBIE1 E1

DBIOPB3 OPB3

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2.6.2 Utility—File Transfer PC to PBX (SD Card)

Name on SD Memory Card Corresponding Card

DBIEIO EIO

DBIPRI23 PRI23

DBIPRI30 PRI30

DBISLCLC SLC16

DBIVIPGW V-IPGW16

DBIVSPGW V-SIPGW16

DBIVIPEX V-IPEXT32

DBIVSPEX V-SIPEXT32

To transfer files to the SD memory card

1. From the Utility menu, select File Transfer PC to PBX (SD Card).

The dialogue box will be displayed.

2. Select the file to upload.

A window showing the upload progress will be displayed.

While transferring files to the SD memory card, the PBX automatically renames them according to the

header information.

A message will be displayed when the transfer is complete.

3. Click OK.

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2.6.3 Utility—File Transfer PBX (SD Card) to PC

Copies system data files from the SD memory card installed in the PBX to the connected PC. This option is only available at Installer level.

The files that can be downloaded from the SD memory card are as follows:

File Name File Type

DBSYS System Data

$SYSERR Error Data

$SYSERR1–$SYSERR9

LIC00–LIC99 Activation Key

Downloading the DBSYS system data file allows you to make a backup of the configuration of the PBX. The error data files are snapshots of the configuration of the PBX taken automatically when a major error causes a system reset. They can be analysed by your dealer to identify the source of a problem. If there is only chronological order, up to a maximum of 9 files.

error data file, its name will be $SYSERR. If there is more than one file, the files will be numbered in

one

To transfer files to the PC

1. From the Utility menu, select File Transfer PBX (SD Card) to PC.

2. Select the file to download from the list of files on the SD memory card.

Only the files listed in the table above can be downloaded. Selecting any other file will cause an error message to be displayed.

3. Click Transfer.

The Save dialogue box will be displayed

4. Navigate to the folder in which you want to save the file.

5. Enter a file name.

6. Click Save.

A window showing the download progress will be displayed. A message will be displayed when the transfer is complete.

7. Click OK.

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2.6.4 Utility—SD Card File View and Load

Displays a (cards with local processors) and Cell Stations (CSs). This option is only available at Installer level. To update the programme stored in an LPR card, the card must first be set to out of service (OUS). To update the programme stored in a CS, the port of the card (DHLC/DLC) that the CS is attached to must be set to OUS, but the card itself must be set to in service (INS). Only cards that are in the correct status will be displayed. The name, date and time of creation, and size of files are displayed. This utility can also display information on activation key files stored in the SD memory card. The effective date, IPCMPR-ID, activation key type, number of activation keys, and expiration data of activation keys are displayed on the Detail screen. The expiration data of preinstalled activation keys is displayed as "Unlimited duration".

list of files on the SD memory card, and allows you to update the programmes stored in LPR cards

To view and load files on the SD memory card

1. From the Utility menu, select SD Card File View and Load.

2. Click on the name of the desired file.

Only files containing programme data (whose filenames start with "P") can be selected.

3. Click Detail.

The Detail screen will be displayed. Header information from the chosen SD memory card file is displayed

on the left.

4. From the Card drop-down list on the right, select the card(s) whose software you want to update.

• To update a specific card or port:

• LPR cards: select the slot number and card name.

• CSs: select the slot number and card name, and then select the related CS port from the drop-down

list directly below.

• To update all matching cards simultaneously:

• Select "ALL".

5. Click View to update the displayed header information of the selected files.

The file with the higher File Version and File Revision numbers is newer.

6. Click Load to update the file stored on the PBX.

When the update is finished, a message will be displayed.

7. Click OK.

The display will return to the Detail screen.

To view information on activation key files stored in the SD memory card (Interactive mode only)

1. From the Utility menu, select SD Card File View and Load.

2. Click on the name of the desired activation key file.

3. Click Detail.

The Detail screen will be displayed.

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2.6.5 Utility—SD Card File Delete

Allows you to delete files from the SD memory card. This option is only available at Installer level. The following essential system files cannot be deleted by this utility: PBMPR, DBSYS

To delete files from the SD memory card

1. From the Utility menu, select SD Card File Delete.

2. Click on the file to be deleted.

3. Click Delete.

A confirmation screen will be displayed.

4. Click OK.

The display will return to the SD Card File Delete screen.

2.6.5 Utility—SD Card File Delete

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2.6.6 Utility—Message File Transfer PC to PBX

Transfers Outgoing OPB/IPCMPR card. This option is only available at Installer level.

Note

Message (OGM) files from the PC to the selected MSG/ESVM card/block mounted on an

• When transferring to or from an MSG/ESVM card mounted on an OPB card, the OPB card must be

set to OUS status.

• When transferring to or from the built-in ESVM block on the IPCMPR card, the ESVM block must be

set to OUS status.

Files are stored on the MSG/ESVM card/block in the location specified by the file’s header information. Uploaded files are automatically renamed as necessary. If this location already contains an OGM, it will be overwritten by the newly uploaded message.

To transfer OGMs to an MSG

/ESVM card/block

1. From the Utility menu, select Message File Transfer PC to PBX.

2. Select the target MSG/ESVM card/block, or "ALL", from the drop-down list, and click OK.

The Open dialogue box will be displayed.

3. Select the message files to upload.

It is possible to select multiple files.

4. Click OK.

The files will be uploaded. Files that do not contain message data will be ignored.

When complete, the display will return to the main screen.

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2.6.7 Utility—Message File Transfer PBX to PC

Transfers Outgoing to the PC. This option is only available at Installer level.

Note

Message (OGM) files from the MSG/ESVM card/block mounted on an OPB/IPCMPR card

• When transferring to or from an MSG/ESVM card mounted on an OPB card, the OPB card must be

set to OUS status.

• When transferring to or from the built-in ESVM block on the IPCMPR card, the ESVM block must be

set to OUS status.

To transfer OGMs to the PC

1. From the

Utility menu, select Message File Transfer PBX to PC.

2. From the upper drop-down list, select the target MSG/ESVM card/block.

3. From the lower drop-down list, select the messages to transfer.

• To transfer a certain message, select the number of that message.

• To transfer all messages at once, select "ALL".

The Save dialogue box will be displayed.

4. Enter a file name.

5. Click Save.

6. Click OK.

When you choose to transfer all messages, each message is saved as an individual file, with a number appended to the file name corresponding to that message’s location on the MSG/ESVM card/block. When complete, the display will return to the main screen.

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2.6.8 Utility—Error Log

Collects and displays system error information. Whenever there is a system failure, the PBX stores the error code generated. The connected PC collects all of these codes, along with other information, and displays an explanatory error message.

The functions of the buttons on this screen are as follows:

Button Function

Cancel Closes the Error Log screen without saving.

Capture Saves the currently displayed Error Log information as a text file.

Minor Displays minor errors, which affect only a certain part of system

operation.

Major Displays major errors, which affect operation of the whole system, or

result in system failure.

Clear Erases the stored error log information from both the screen and the

PBX.

Log Information Displays probable causes of the errors and their solutions.

The items displayed on screen are as follows:

Item Description

Index The ordinal number assigned to an error record in the current log.

Date The date of the error detection.

Time The time of the error detection.

Error Code The 3-digit error code assigned by the PBX.

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Item Description

Sub Code The 6-digit sub code of the relevant hardware (X1YYZZ).

• X: Slot type – Physical slot: " " (blank) – Virtual slot: "*" (asterisk)

• 1: Cabinet number

• YY: Slot number – KX-NCP500 (Physical slot): 00 to 05

(00: IPCMPR Card Slot; 01 to 05: Free Slots)

– KX-NCP1000 (Physical slot): 00 to 07

(00: IPCMPR Card Slot; 01 to 07: Free Slots)

– KX-NCP500/KX-NCP1000

(01 to 04: Virtual Trunk Slots; 05 to 08: Virtual Extension Slots)

(Virtual slot): 01 to 08

• ZZ: Port number – For optional service cards except

Port number (01 to 16) will be displayed.

OPB3 card:

– For OPB3 card:

Sub slot number (1 to 3) + port number (1 to 4) will be displayed as follows:

• Sub slot 1 of OPB3: 11 to 14

• Sub slot 2 of OPB3: 21 to 24

• Sub slot 3 of OPB3: 31 to 34

2.6.8 Utility—Error Log

Note

When there will be displayed as "00". Example: Sub code for IPCMPR card = " 10000"

Error Message A description of the error.

is no parameter for slot and port number, YY and ZZ

To view the error log

• From the Utility menu, select Error Log.

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2.6.9 Utility—T1/E1 Signalling Bit Monitor

Displays reference signalling bit information for all channels of the T1 or E1 card, by monitoring sent and received A, B, C and D bits. This utility is intended for use by dealers. This option is only available at Installer level, and requires that the target card be set to INS status.

monitoring is being performed, any displayed bits whose value changes from 0 to 1 or vice versa will be

While highlighted in red until the next screen refresh is performed.

To view signalling bit information

1. From the Utility menu, select T1/E1 Signalling Bit Monitor.

2. From the Slot No drop-down list, select the target slot.

3. From the Interval Timer drop-down list, select the number of seconds between each automatic screen

refresh.

4. Click Start.

Monitoring will be performed and the screen will refresh according to the interval specified.

5. Click Stop to end monitoring.

To refresh the screen at any time while monitoring is stopped, click Refresh.

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2.6.10 Utility—T1/E1 Line Trace

Traces the sent and received signalling bits and dial numbers on the specified channel of the T1 or E1 line. This utility is intended for use by dealers. This option is only available at Installer level, and requires that the target card be set to INS status.

To view trace data

1. From the

2. From the Slot No drop-down list, select the target slot.

3. From the CH No drop-down list, select the target channel.

4. Click Start.

Trace information will be displayed. The information is automatically updated whenever the data being monitored changes.

5. Click Stop to end the trace.

6. Select an option:

• Click Capture to save the displayed trace information.

• Click Clear to erase the information.

Utility menu, select T1/E1 Line Trace.

Information is saved as a text-format file.

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2.6.11 Utility—ISDN/QSIG Protocol Trace

This utility collects protocol trace data from BRI or PRI cards, and displays it on the PC. This option Protocol trace data is continually accumulated on these cards, and 3 types of data can be downloaded:

• Real Time Trace: Pseudo-real-time data is collected through data polling at one-second intervals. The

displayed information is updated beginning when the Start button is clicked.

• Accumulation Trace: Previously accumulated data is retrieved and displayed.

• Error Accumulation Trace: Previously accumulated error data is retrieved and displayed. This trace shows

the data snapshot that is taken just before a card resets.

To view trace data

1. From the Utility menu, select ISDN/QSIG Protocol Trace.

2. From the Slot No drop-down list, select the target slot.

3. From the Trace Data Type drop-down list, select the type of data to view.

4. Click Start.

Trace information will be displayed.

5. Select an option:

• Click Capture to save the displayed trace information.

• Click Clear to clear the screen display.

6. Click Cancel to return to the main screen.

is only available at Installer level, and requires that the target BRI or PRI card be set to INS status.

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2.6.12 Utility—V-IPGW16 Protocol Trace

This utility collects trace data of protocol activity from V-IPGW16 card. This option

To save trace data to the SD Memory Card

1. From the Utility menu, select V-IPGW16 Protocol Trace.

When the progress bar disappears, the protocol trace is complete. The trace data has been saved to the SD Memory Card (file name: "PRTH323").

To transfer trace data to the PC

1. From the Utility menu, select File Transfer PBX (SD Card) to PC.

The trace data will be displayed.

2. Select the desired trace data file.

3. Click Transfer.

4. Navigate to the folder in which you want to save the file.

5. Enter a file name.

6. Click Save.

7. Click OK.

is only available at Installer level, and requires that the target V-IPGW16 card be set to INS status.

2.6.12 Utility—V-IPGW16 Protocol Trace

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2.6.13 Utility—Digital Trunk Error Report

Displays accumulated information on various types of errors occurring on digital trunks. This option is only available at Installer level. The value selected. Average values for these items vary depending upon many factors, such as the equipment being used, and the distance from the telephone company.

The displayed items are as follows:

Item Description

Time Time of error

Slot Relevant slot and card type

displayed for each error item is the number of times that each error occurred during the time period

Counter of Digital Trunk Error Logs logged in "Minor Error" Log

Counter of minor communication error

Out of SYNC (#300) Digital trunk out of sync (Loss of Signal)

RAI (#301) Digital trunk RAI signal reception

AIS (#302) Digital trunk Alarm Indication Signal reception

Frame Failure (#300) Digital trunk frame failure (Loss of Frame)

CRC Cyclic Redundancy Check error

SF Severely errored frame (or Severe Framing

Error)

FE Frame synchronisation bit-error

LV Line Code Violation

SL Controlled slip

To view digital trunk information

1. From the Utility menu, select Digital Trunk Error Report.

2. From the Slot No drop-down list, select the target slot.

• To generate a report on a specific card, select the slot number and card name.

• To generate a report on all matching cards simultaneously, select

3. From the

Display form drop-down list, select the time period to view.

"ALL".

4. Click Execute.

The error report will be displayed.

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2.6.14 Utility—IP Extension Statistical Information

Displays accumulated statistical information on IP extensions, V-IPEXT32 cards, V-IPCS4 cards, and the DSP card.

The displayed items are as follows:

Item Description

Collection Started Time Date and time the port was last reset.

Port No. Number of the port.

RTP Receive Packet Counter Total number of packets received.

RTP Receive Lost Packet Counter Total number of packets lost.

RTP Receive Abandoned Packet Counter

RTP Arrive Packet Interval (MAX.) [ms] Maximum time taken for a packet to

RTP Arrive Packet Interval (MIN.) [ms] Minimum time taken for a packet to

Total number of packets abandoned.

arrive.

To view IP extension information

1. From the Utility menu, select IP Extension Statistical Information.

2. From the Card Selection drop-down list, select the slot number for the card. "IPCMPR (VoIP-DSP)" can

be selected for the DSP card when DSP Card Status IPCMPR.

is enabled. See 3.4 [1-1] Slot—Card Property -

3. Click Execute.

The statistical information will be displayed.

4. Select an option:

• Click Capture if you want to save the displayed information.

1. Enter a file name, or select a file to overwrite.

2. Click Save.

• Click Clear to erase the information and reset the Collection Started Time.

5. Click Cancel to return to the main screen.

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2.6.15 Utility—CS Information

Displays information stored by the PBX regarding each Cell Station (CS). This option to INS status.

The displayed items are as follows:

Item Description

Slot Number of the slot

Port Number of the port

CS Name Name of the attached CS

Status Service status of the attached CS: INS, OUS, or FAULT.

Version Version number of the programme file stored in the CS

Revision Revision number of the programme file stored in the CS

is only available at Installer level, and requires that the target DHLC, DLC, or V-IPCS4 card be set

If the status is FAULT, subsequent data items for that port will be left blank.

CSID 12-digit ID number of the CS

Path Number of the wireless extension currently using each path. In the case

group, several extensions may be using the same floating extension

a number. When an extension number is not registered, the display shows "OFF". Both 2.4 GHz PSs and DECT PSs can use up to 2 paths. When using high-density CSs or IP-CSs, DECT PSs can use up to 8 paths.

Group Call Number of PSs registered to the attached CS that are members of a PS

Ring Group.

To view CS information

1. From the Utility menu, select CS Information.

2. From the Target CSI/F Slot No drop-down list, select the target slot.

• To display information on a single card, select the slot number and name of that card.

• To display information on all matching cards, select

3. From the

refresh.

Interval Timer drop-down list, select the number of seconds between each automatic screen

"All".

4. Click Start to begin monitoring.

Monitoring will be performed and the screen will refresh according to the interval specified. To refresh the screen manually at any time, click Refresh.

5. Click Stop to end monitoring.

6. Select an option:

• Click Capture if you want to save the displayed information.

1. Enter a file name, or select a file to overwrite.

2. Click Start.

• Click Close to return to the main screen.

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2.6.16 Utility—PS Information

Displays Portable Station (PS) registration information, including the associated Cell Station (CS). This option is only available at Installer level.

The displayed items are as follows:

Item Description

PS No. PS location number.

Only registered PSs will be displayed.

Extension Number Extension number of the PS.

Location—Slot Slot number of the CS that the PS is registered with.

Location—Port Port number of the CS that the PS is registered with.

To view PS information

1. From the Utility menu, select PS Information.

2. Click Refresh.

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2.6.17 Utility—CS Status Monitor

This utility they are currently synchronised with, within the Air Synchronisation Group. Current Sync CS information is displayed for IP-CSs that are in INS status. This option is only available at Installer level.

The displayed items for the Current Sync CS of each CS are as follows:

Item Description

CS Type Type of CS that each CS is currently synchronised with.

Slot Type Slot type of the CS that each CS is currently synchronised with.

Slot Slot number of the CS that each CS is currently synchronised with.

Port Port number of the CS that each CS is currently synchronised with.

CS / Repeater Indicates whether the CS that each CS is currently synchronised with, is a

CS Name Name of the CS that each CS is currently synchronised with.

CS ID 12-digit ID number of the CS that each CS is currently synchronised with.

Monitored Value Monitored value (dBm) of the CS that each CS is currently synchronised

Monitored Level Monitored level (signal strength level) of the CS that each CS is currently

monitors the status of CSs within Air Synchronisation Groups. CSs receive data from other CSs that

CS or Repeater.

with.

synchronised with.

To monitor the status of CSs

1. From the Utility menu, select CS Status Monitor.

2. From the Air Sync Group No drop-down list, select an Air Synchronisation Group.

• For PBMPR Software File Version 2.0000, only Air Synchronisation Group 1 can be selected.

3. From the Interval Timer drop-down list, select the number of seconds between each automatic screen

refresh.

4. Click Start to begin monitoring.

Monitoring will be performed and the screen will refresh according to the interval specified. To refresh the screen manually at any time, click Refresh.

5. Click Stop to end monitoring.

6. Select an option:

• Click Capture if you want to save the displayed information.

1. Enter a file name, or select a file to overwrite.

2. Click Start.

• Click Close to return to the main screen.

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2.6.18 Utility—Ping

Performs a connection test on network devices. This function sends echo requests to a particular IP address across an IP network, and displays the result of responses and round-trip time. This option is only available when the Maintenance Console is in Interactive mode.

To perform a Ping test

1. Enter a specific IP address in the IP Address box.

2. Click Test to perform the test.

The result will be displayed.

3. Select an option:

• Click Capture if you want to save the displayed information.

1. Enter a file name, or select a file to overwrite.

2. Click Save.

• Click Close to return to the Ping screen.

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2.6.19 Utility—File Transfer FTP to IP Equipment—IP-CS/NT400

Displays a list of files on the FTP server, and allows you to update the programmes stored in IP-CSs and KX-NT400 IP-PTs. This option is only available at Installer level. It is possible to perform the update in 2 ways:

• Manual update

• Timed (automatic) update

To update manually:

1. From the Utility menu, select File Transfer FTP to IP Equipment, and then either IP-CS or NT400.

2. Input the FTP Server Address and File Name.

3. Put a check in the Select check boxes of the items to be updated.

4. Click Execute.

To set timed update:

1. From the Utility menu, select File Transfer FTP to IP Equipment, and then either IP-CS or NT400.

2. Input the FTP Server Address and File Name.

3. Put a check in the Select check boxes of the items to be updated.

4. Click Timed Update.

The Timed Update screen appears. For information on setting this screen, see 2.6.20 Utility—Card Software Timed Update.

Note

• Cards are automatically set to OUS status during an update, and returned to INS status when the

update is complete.

• To display the file version of the file stored on the FTP server, click Load

• To refresh the status of all ports, click Refresh.

• Timed updates can only be set for either LPR cards, IP-CSs, or KX-NT400 IP-PTs. They cannot be set

for more than one type of device.

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2.6.20 Utility—Card Software Timed Update

Updates programmes files found on the SD memory card on a preset schedule, and downloading newer files to the cards. This option is only available at Installer level.

Note

• Timed updates

for more than one type of device.

in the LPR cards (optional service cards with local processors) by comparing them with

can only be set for either LPR cards, IP-CSs, or KX-NT400 IP-PTs. They cannot be set

• Cards are automatically set to OUS status during an update, and returned to INS status when the

update is complete.

• It is recommended to set the timed update to take place during the least active time period, for example

late at night.

This utility does not apply to CS programmes. These must be updated manually using the SD Card File View and Load utility (see 2.6.4 Utility—SD Card File View and Load). When this utility has been set, all commands that would affect the status of cards are prevented from operating. The list of these commands is as follows:

• Card status change (INS/OUS)

• Diagnosis commands

• Card installation

• Card deletion

• Remote reset

• LPR programme download requests

• ISDN automatic setup requests (BRI card)

• Signalling Bit Monitor requests (T1/E1)

• Line trace start requests (T1/E1)

• ISDN/QSIG Protocol Data Trace start requests

• Time setting

• CS programme download requests

• File deletion

When a function other than those listed above, that cannot be performed while timed update has been set, is selected, an error message will be displayed.

To turn this utility on:

1. From the Utility menu, select Card Software Timed Update.

2. Select the Set option.

The time setting box will become available.

3. Enter the desired time using the number keys.

Click in the hour or minute field and use the up and down arrows to adjust the displayed time in increments of one unit.

4. Click Apply.

A message box will be displayed.

5. Click Yes.

To turn this utility off:

1. From the Utility menu, select Card Software Timed Update.

2. Select the Off (Cancel) option.

3. Click Apply.

A message box will be displayed.

4. Click Yes.

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2.6.21 Utility—System Reset—Reset by the Command

Updates the card, and resets the connected PBX. This option is only available at Installer level.

Two copies of each of the main system files can be stored on the SD memory card. The names of these files are as follows:

File Name Description

DBSYS Main system data file. Contains all of the current configuration data for

DBSYS_S Backup main system data file

PBMPR PBX programme file. Contains the software to run the IPCMPR board

PBMPR_S Backup PBX programme file

When new DBSYS and PBMPR files are transferred from a connected PC to the SD memory card using the

File

Transfer

stored as the backup files. To use these files on the PBX, it is necessary to first swap them with the currently active files on the SD memory card.

main system programme and data files stored within the PBX using files taken from the SD memory

the PBX.

of the PBX.

PC to PBX (SD Card) utility (see 2.6.2 Utility—File Transfer PC to PBX (SD Card)), they are

To update system files and reset the PBX

1. From the Utility menu, point to System Reset and then click Reset by the Command.

2. Choose whether to back up current system data or not.

• Click SD Backup to back up the current system data to the SD memory card before proceeding.

Select this if you intend to use the current system data unchanged after reset.

• Click Skip to continue without backing up.

Select this if you intend to replace the current system data with data that was uploaded from the PC. The second screen will be displayed. A list of matching files found on the SD memory card, with dates and times, is shown at the top.

3. Select whether to replace the DBSYS and PBMPR files or not.

When no backup file is found, the corresponding options are not available.

4. Click OK.

A confirmation screen will be displayed.

5. Select an option:

• Click OK to reset the PBX.

If OK is clicked, a final confirmation screen will be displayed.

• Click Cancel to return to the main screen without copying files.

6. Click OK to reset the PBX, or Cancel to return to the main screen without copying files.

If the reset command was not carried out correctly, an error message will be displayed, and you will be returned to the main screen.

After resetting the PBX with this command, it is necessary to reconnect to the PBX to continue programming.

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2.7 Help

2.7.1 Frequently Asked Questions (FAQ)

This section programme the PBX. The information is divided into the following topics:

Title Description

Connection Connecting to the PBX using Maintenance Console.

Maintenance Console Software Using the Maintenance Console software.

Card Status Changing the status (INS/OUS) of cards.

Portable Stations Setting up portable stations, including registration and deregistration.

Numbering Changing the numbering plan for the PBX, or numbers of individual

Saving Modified Data Safely saving PBX data edited with Maintenance Console.

Setting Features Setting up individual features.

provides answers to some common questions about using the Maintenance Console software to

extensions or features.

Connection

Q The Maintenance Console cannot connect to the PBX via RS-232C cable.

• Is the cable firmly connected to both the PC and the PBX?

• Is the serial port that the PC uses correctly specified?

• Is the baud rate correct?

The default setting, and a safe rate, is 19 200 bps.

• Is the password correct?

• Is the

Maintenance Console not connected to the PBX by another connection method?

Q The Maintenance Console cannot connect to the PBX via USB.

• Is the USB cable firmly connected to both the PC and the KX-DT300

KX-T7600 series DPT with a USB Module?

series/

• Is the USB driver on the PC running?

confirm, open the Windows Device Manager, and look for "Panasonic KX-TDA USB Main Unit driver" in the USB Controllers section. If it is not present, re-install the USB driver

• Is the password correct?

• Is the Maintenance Console not connected to the PBX by another connection method?

Q The Maintenance Console cannot connect to the PBX via LAN.

• Is the PC connected to the LAN?

IP address and port number of the PBX been set correctly? For more details,

• Have

the

see 3.4 [1-1] Slot—Card Property - IPCMPR.

• Is the password correct?

• Is the Maintenance Console not connected to the PBX by another connection method?

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2.7.1 Frequently Asked Questions (FAQ)

Q The Maintenance Console cannot connect to the PBX via modem.

• Is the dial number of the modem correct? For more details, see 13.1 [11-1] Main.

• Has a modem been installed to the PBX?

• Are the modem settings of the PBX and Maintenance Console correct? For more

details, see 13.1 [11-1] Main.

• Is the password correct?

• Is the

Q The Maintenance Console cannot connect to the PBX via ISDN Remote.

• Are the ISDN Remote settings of the PC correct? For more details, see 13.1 [11-1]

Maintenance Console not connected to the PBX by another connection method?

Main.

• Is the ISDN Remote dial number correct?

• Is the password correct?

the

• Is

Q Can I perform initial setup of the PBX without being connected to the PBX?

• Yes. This is possible in Batch mode.

Maintenance Console not connected to the PBX by another connection method?

Create as required, and then upload this file to the PBX later (see 2.6.2 Utility—File Transfer PC to PBX (SD Card)).

new system data file using 2.2.1 Programme launcher—New, edit settings

Maintenance Console Software

Q How do I confirm the software version of the PBX or installed cards?

• From 3.1 [1-1] Slot, click Summary. Summary information, including software

versions, is displayed for all cards installed in the PBX.

Q Not all of the characters of a setting can be displayed because the column is too

narrow.

• Move the mouse to the line between the names of 2 setting items, at the top of the

table. The pointer will change to a double arrow. Click and drag the line to the right until all characters are displayed.

Card Status

Q The status of a new card will not change to "INS".

• With the new card installed, does the total number of extensions or trunks exceed the

maximum supported by the PBX?

• Is the type of card installed in the slot different from the card type set as "Pre-install"

for that slot? Confirm that the correct card is installed in the slot.

• Is the card firmly and fully installed in the slot? Confirm that the card is installed

correctly in the slot.

• Confirm that the card is not damaged.

I cannot change an LCO port to INS status.

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2.7.1 Frequently Asked Questions (FAQ)

• Is the card installed in the appropriate slot?

• Is the card installed in the correct slot, but not functioning correctly?

Check the condition of the card.

• Is the card itself in INS status?

Set it to INS status.

• Is a trunk line connected to the appropriate port?

• Is the port in FAULT status, even though a trunk is connected?

Run diagnosis on the relevant slot.

Q How do I prevent newly installed cards automatically being changed to "INS"?

• Change

Option from "In Service (INS)" to "Out of Service (OUS)".

New Card Installation—Card Status for any Card in 3.48 [1-3]

Portable Stations

Q I cannot register Portable Stations using the method described in Portable Station

[1-2].

• Is the status of the DHLC or DLC card set to "INS"?

• Is a CS connected to the DHLC or DLC card? If not, connect one.

• Do the PINs (Personal Identification Numbers) of the PBX and the Portable Station

match? Confirm that they are the same.

• Is the Portable Station within transmission range of the CS?

• Has the Portable Station previously been registered at another location?

It is not possible to register a Portable Station at 2 locations, so use the Forced

De-registration option to delete the previous registration.

Q I cannot delete the extension number of a Portable Station.

• First, de-register the Portable Station itself, and then delete the extension number.

Q I cannot de-register a Portable Station.

• Is the Portable Station turned on? If not, turn it on.

• Is the Portable Station within transmission range of the CS? If not, move it closer to

the CS and try the de-registration operation again.

Q The Portable Station I want to de-register is broken, and will not turn on, or is not

available, or so it cannot be de-registered.

• The Portable Station can be forcibly de-registered by following the procedure shown

Q I changed the extension number of a Portable Station, but the display of the Portable

Station still shows the old extension number.

• Turn the Portable Station off and back on again, to force it to re-register its location.

Q I changed the FCO of a Portable Station, but the display of the Portable Station still

shows the old FCO.

• Turn the Portable Station off and back on again, to force it to re-register its location.

the registration information was deleted first from the Portable Station,

Forced De-registration of 3.47 [1-2] Portable Station.

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2.7.1 Frequently Asked Questions (FAQ)

Q If I delete the extension number of a Portable Station, and then turn the Portable

Station off and back on again, it does not function correctly.

• Do not delete the extension number of the Portable Station, as this information is

necessary for it to operate.

Numbering

Q How do I change the extension number of a wired extension?

• Change the extension number of the target port to the new number, and click Apply.

Next, set the port to OUS status, and then back to INS status.

Q I changed the extension number of a wired extension while the extension was

engaged in a call, but the display still shows the previous extension number.

• The extension number will not change while the extension is in use. When the

conversation is finished, set the port to OUS status, and then back to INS status.

Q How do I change the extension numbering plan from 3-digit numbers to 4-digit

numbers?

• Perform the following steps:

1. Open the 4.9 [2-6-1] Numbering Plan—Main screen.

2. Enter a 2-digit number in Leading Number, or change No. of Additional

Digits from "x" to "xx".

For more details, see What is the procedure to modify the Numbering Plan? in Numbering.

Q How do I set a 3-digit numbering plan?

• There are 2 methods of creating a 3-digit numbering plan, using 4.9 [2-6-1]

Numbering Plan—Main:

1. Set the

a maximum of 10 extensions. Example: In this example, extension numbers 100 to 109 can be used.

2. Set the

a maximum of 100 extensions. Example: In this example, extension numbers 100 to 199 can be used.

For more details, see What is the procedure to modify the Numbering Plan? in

Numbering.

Q What is the procedure to modify the Numbering Plan?

leading number to be 2 digits, with one additional digit. This method allows

Leading Number = 10; No. of Additional Digits = x

leading number to be one digit, with 2 additional digits. This method allows

Leading Number = 1; No. of Additional Digits = xx

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2.7.1 Frequently Asked Questions (FAQ)

• Perform the following steps:

1. Confirm that the Numbering Plan you will change is not currently being used by

any extensions (see 2.5.8 Tool—Extension List View). If it is being used by extensions, temporarily change the extension numbers of those extensions to that of another numbering plan, or delete the extension number (see 6.1 [4-1-1] Wired Extension—Extension Settings and

6.10 [4-2-1] Portable Station—Extension Settings).

2. Clear the

Leading Number cell.

3. Click Apply.

4. Modify the No. of Additional Digits cell as required.

5. Click Apply.

6. Enter the desired value in the Leading Number cell.

7. Click Apply.

8. Set all extension ports to OUS status.

9. On the relevant screens, set the extension numbers of extensions to the desired

values.

10. Set all extension ports back to INS status.

Q When modifying the Numbering Plan, I cannot change the Leading Number.

is not possible to use the same Leading Number for 2 extension blocks, or to use a

• It

number that could possibly overlap with another Leading Number. So, for example, if "2" is already set as a Leading Number it is not possible to set "21" as another Leading Number because of the possible overlap of extension numbers. The number you are trying to store cannot be used if it is already being used by:

• A feature number

• Another extension block

• A Dial setting (see 11.1 [9-1] TIE Table)

• Quick Dialling (see 4.10 [2-6-2] Numbering Plan—Quick Dial)

In any of these cases, choose another number.

Q When modifying the Numbering Plan, how do I set a 1-digit extension number?

• Perform the following steps:

1. Clear the Leading Number cell.

2. Click Apply.

3. Set No. of Additional Digits to "None".

4. Click Apply.

5. Enter the desired value in the Leading Number cell.

6. Click Apply.

7. Set all extension ports to OUS status.

8. On the relevant screens, set the extension numbers of extensions to the desired

values.

9. Set all extension ports back to INS status.

Q How do I change a feature number?

• Perform the following steps:

1. Open the 4.9 [2-6-1] Numbering Plan—Main screen.

2. Change the value in the Dial cell of the desired feature.

3. Click Apply.

PC Programming Manual 93

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2.7.1 Frequently Asked Questions (FAQ)

Q I cannot change a feature number.

• It is not possible to use the same number for 2 items.

The number you are trying to store cannot be used if it is already being used by:

• A feature number

• An extension

• A Dial setting (see 11.1 [9-1] TIE Table)

• Quick Dialling (see 4.10 [2-6-2] Numbering Plan—Quick Dial)

In any of these cases, choose another number.

Q How do I change the code used to access another PBX?

• Perform the following steps:

1. Open the 4.9 [2-6-1] Numbering Plan—Main screen.

2. Select the Other PBX Extension tab.

3. Change the value in the Dial cell of the desired feature.

4. Click Apply.

Q I cannot change an Other PBX Extension code.

• It is not possible to use the same number for 2 items.

The number you are trying to store cannot be used if it is already being used by:

• A feature number

• An extension

• A

Dial setting (see 11.1 [9-1] TIE Table)

• Quick Dialling (see 4.10 [2-6-2] Numbering Plan—Quick Dial)

In any of these cases, choose another number.

Q I cannot change a feature number on the B/NA DND Call Feature screen.

• The number you are trying to store is already being used by another call feature.

Please choose a different number.

Q How do I prevent extension numbers being automatically assigned to a newly

installed card?

• Change

Extension Card in the 3.48 [1-3] Option screen from "Automatic" to "Manual".

New Card Installation—Automatic Extension Number Set for

Saving Modified Data

Q Modified settings have not been updated in the PBX.

• Click Apply or OK in the sub-menu screen.

Q Modified settings are not saved even when I press the Apply button.

• To save the system data files, choose Save from the File menu.

Q If I reset the PBX directly after modifying settings, the modified settings are not

updated in the PBX.

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2.7.1 Frequently Asked Questions (FAQ)

• When you click Apply, the settings are updated in the PBX, but are not yet saved to

the SD restore the data that was last saved to the card in the event that the PBX is reset, or power is turned off and back on again. Therefore, before resetting the PBX, click the SD memory backup icon to save the system data to the SD memory card. Alternatively, exit the Maintenance Console. This automatically saves system data to the SD memory card.

Note

Q After reinitialising the PBX, I restored system data from a previous backup.

However, some of the settings have not been restored to their previous values.

memory card. If system data is not saved to the SD memory card, the PBX will

not

Do may cause the PBX to fail to start when you try to restart the system.

remove the SD memory card while power is supplied to the PBX. Doing so

• The

following setting data is not saved to the SD memory card, so will be deleted when

the PBX is initialised. This data is stored in the PBX

’s battery backup memory.

• Incoming Call Log

• Outgoing Call Log (including Last Number Redial)

• Message Waiting

• SMDR

• Advice of Charge (AOC)/Pay Tone

• Hospitality guest billing data

• ICD Group monitor log for supervisor

• PBX date and time

• Timed Reminder

• LPR Timed Update time

• PT handset/headset volume

• PT SP-PHONE volume

• PT ring volume

• PT display contrast

• ICD Group login status

(All extensions are set to Login by default.)

• ICD Group Ready/Not Ready status

(All extensions are set to Ready by default.)

• Live Call Screening (LCS) On/Off

• Hands-free Answerback status

• Absent Message status of extensions

(Absent Message data itself is not cleared.)

• FWD/DND status

(FWD destinations are not cleared.)

• Extension Dial Lock/Remote Extension Dial Lock

• Extension PIN Lock/Extension PIN Lock counter

• Verification Code PIN Lock/Verification Code PIN Lock counter

• Password Lock counter for Remote System Programming

• PBX Error Log

• Digital Trunk Error Report data

In addition, the following data cannot be restored:

• SVM Log and messages (both greeting messages and voice messages left by

callers) recorded by the SVM feature.

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2.7.1 Frequently Asked Questions (FAQ)

Setting Features

Q How do I change the dialling mode of an analogue trunk?

• From

Q How do I set disconnect detection (CPC Detection) for an analogue trunk?

• From the 3.28 [1-1] Slot—Port Property - LCO Port screen, modify the CPC

Q What settings do I change to enable use of an extension ISDN telephone?

• From the 3.31 [1-1] Slot—Port Property - BRI Port screen, set the Port Type of

Q When using a TE with an extension ISDN, how do I enable power output?

• From the 3.31 [1-1] Slot—Port Property - BRI Port screen, set ISDN TE Power

the 3.28

Mode setting of the target port to "DTMF" or "Pulse", as required.

Signal Detection Time—Outgoing, Incoming setting of the target port.

The required value varies by carrier. Transmission and reception can be set separately.

the port you want to use to "Extension".

on the ISDN Extension tab to "Enable".

[1-1] Slot—Port Property - LCO Port screen, change the

Dialling

Q How do I connect to another PBX using QSIG?

• From the 3.31 [1-1] Slot—Port Property - BRI Port or 3.33 [1-1] Slot—Port

Property -

"QSIG-Slave" or "QSIG-Master".

How do I change the type of an extension port?

• Set the port to OUS status. Then, change

—Port Property - Extension Port window

Q I have set the type of an extension port to "DSS Console", but I cannot apply this

setting. (Error E000402)

• The number entered in

Property - Extension Port screen is the same as that entered for another DSS Console. Change this so that the numbers do not overlap.

Q I have set the type of an extension port to "VM (DPT)", but I cannot apply this setting.

(Error E000403)

• The DPT Type—VM Unit No. and DPT Type—VM Port No. settings entered on

the 3.24 [1-1] Slot—Port Property - Extension Port screen are the same as those entered for another VM (DPT). Change this so that the numbers do not overlap.

Q I have set the type of an extension port to "PC Console", but I cannot apply this

setting. (Error E000402)

PRI Port screen, set the

DPT Type—Location No. on the 3.24 [1-1] Slot—Port

Port Type of the port you want to use to either

DPT Type—Type in

the 3.24 [1-1] Slot

• The number entered in DPT Type—Location No. on the 3.24 [1-1] Slot—Port

Property -

Change this so that the numbers do not overlap.

96 PC Programming Manual

Extension Port screen is the same as that entered for another PC Console.

Page 97

2.7.1 Frequently Asked Questions (FAQ)

Q What programming do I have to perform to use a headset with an extension?

• Set Headset OFF/ON on the 3.24 [1-1] Slot—Port Property - Extension Port

screen to "Headset ON".

Q What programming do I have to perform to use XDP with an extension port?

• Set XDP Mode on

"On".

Q How do I edit a Class of Service, or create a new Class of Service?

• Class of Service feature restrictions can be set from the 4.12

—COS Settings screen.

Q How do I restrict calls between 2 extensions?

• Calls between extensions can be restricted from the 4.14

Internal Call Block screen. Click in the relevant cells to select the COS levels whose

extensions are blocked from calling each other.

Q How do I restrict trunk calls made by extensions?

the 3.24 [1-1] Slot—Port Property - Extension Port screen to

[2-7-1] Class of Service

[2-7-3] Class of Service—

• Trunk calls made by extensions can be restricted from the 4.13 [2-7-2] Class of

Service—External Call Block screen. Click in the relevant cells to select the trunk

groups that cannot be used by extensions associated with a particular COS in each time mode. To prevent extensions associated with a COS from making trunk calls, set all trunk groups for that COS to "Block" (blue).

Q How do I modify the hold operation for SLTs?

• It is possible to choose how to hold a line and transfer a call with an SLT using the

SLT—SLT Hold Mode option on the 4.18 [2-9] System Options screen. For more details, see "1.13.1 Call Hold" of the Feature Guide.

How do I set up an Incoming Call Distribution (ICD) group to receive trunk calls

directly?

• Perform the following steps:

1. On the 5.13

enter the floating extension number you chose for the ICD group in the

Extension Number cell.

[3-5-1] Incoming Call Distribution Group—Group Settings screen,

2. Click Apply.

3. On the 5.14 [3-5-1] Incoming Call Distribution Group—Group Settings—

Member List Distribution drop-down list.

4. Enter the extension numbers of member extensions in the

Number column.

screen, select the ICD group you created from the Incoming Call

Extension

5. Click Apply.

6. On the DIL tab of the 12.2 [10-2] DIL Table & Port Settings screen, enter the

floating extension number of the ICD group as the DIL Destination—Day, Lunch, Break, Night of each time mode.

7. Modify other settings as required from the Group—Incoming Call Distribution

Group submenu.

Floating

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2.7.1 Frequently Asked Questions (FAQ)

Q How do I set the queuing operation for an Incoming Call Distribution group?

• Perform the following steps:

1. On the 5.15 [3-5-2] Incoming Call Distribution Group—Queuing Time Table

screen, set the actions as required for each queuing table.

2. On

Q How do I add an extension as a member of an Incoming Call Distribution (ICD)

group?

• Perform the following steps:

1. On the 5.14 [3-5-1] Incoming Call Distribution Group

the 5.13 [3-5-1] Incoming Call Distribution Group—Group Settings screen, from the Queuing Time Table tab, select the number of the Queuing Time Table to use in each time mode.

—Group Settings—

Member List

the group you want to modify. The ICD group must have an extension number set.

screen, from the Incoming Call Distribution drop-down list, select

2. Enter the extension number of the extension you want to add in a blank cell of the

Extension Number column.

3. Set

Delayed Ring as necessary.

4. Click Apply.

Note that it is necessary to set the extension number of the ICD group in advance.

Q I cannot set system speed dialling numbers from PC Console.

• Set

the COS of the extension to which PC Console is connected to Manager class, by

setting Manager on the Extension Feature tab of the 4.12 [2-7-1] Class of Service—COS Settings screen to "Enable".

• System speed dialling numbers can only be edited by one PC Console at a time.

Q I have set FWD through system programming, but calls are still not being forwarded.

• Perform the following steps:

1. Check that the

Extension—Present Button Status of the target extension on the 6.3 [4-1-2] Wired Extension—FWD/DND or 6.12 [4-2-2] Portable Station—FWD/DND

screen is set to "FWD".

Call from CO—Present Button Status or Call from

2. Create a FWD button on the target extension if one does not already exist.

3. Press the FWD button so that it changes to FWD status.

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Section 3

[1] Configuration

PC Programming Manual 99

Page 100

3.1 [1-1] Slot

The operating characteristics associated with each service card can be programmed. Move

the

mouse pointer over an installed card to display the menu of options for that card. To view a summary

of status and MPR versions for all cards installed in the PBX, click the Summary button (see 3.2 [1-1] Slot

—Summary).

To install a new card to the PBX

1. Click on the name of the card to install in the list on the right.

An image of the card will be displayed to the left of the list, and information about the card will be shown below.

2. Click and drag the image of the card to the free slot it is to be installed in, and release it.

The card will move into the slot space.

3. Click Yes to confirm.

To switch between physical and virtual shelves of the PBX

1. Move the mouse pointer over the PBX image at the top of the screen you wish to select.

Select Shelf will be shown under the mouse pointer.

2. Click Select Shelf.

To access card properties

1. Move the mouse pointer over a card.

A menu will be shown under the mouse pointer.

2. Select Card Property.

The property screen for that card will be displayed.

To access port properties

1. Move the mouse pointer over a card.

A menu will be shown under the mouse pointer.

2. Select Port Property.

The property screen for that card’s port or ports will be displayed.

To remove a card from the PBX

1. Move the mouse pointer over the card to remove.

A menu will be shown under the mouse pointer.

2. Select Delete.

3. Click Yes to confirm.

The card will be removed.

To change the status (INS/OUS) of a card (Interactive mode only)

1. Move the mouse pointer over the card.

A menu will be shown under the mouse pointer.

2. Select the desired status:

• Click INS to set the card to in-service status.

• Click OUS to set the card to out-of-service status.

100 PC Programming Manual

Panasonic KX-NCP500 User Manual 3

Specifications and Main Features

Frequently Asked Questions

User Manual

Table of Contents

Overview

1.1.1 Introduction

1.1 Introduction

1.1.2 Entering Characters

1.2.1 Installing and Starting the Maintenance Console

1.2 PC Programming

1.2.2 Password Security

Introduction of Maintenance Console

2.1.1 Starting Maintenance Console and Software Modes

2.1 Introduction

2.1.2 Access Levels

2.1.3 Software Interface

2.1.4 Card Status

2.1.5 Display Options

2.1.6 Extension Number Setting

2.2.1 Programme launcher—New

2.2 Programme launcher

2.2.2 Programme launcher—Open

2.2.3 Programme launcher—Connect—RS-232C

2.2.4 Programme launcher—Connect—USB

2.2.5 Programme launcher—Connect—LAN

2.2.6 Programme launcher—Connect—Modem

2.2.7 Programme launcher—Connect—ISDN Remote

2.2.8 Programme launcher—Connect—Profile Setup

2.3 File

2.3.1 File—Close

2.3.2 File—Save

2.3.3 File—Save As

2.3.4 File—Exit

2.4.1 Disconnect—Disconnect

2.4 Disconnect

2.5.1 Tool—SD memory backup

2.5 Tool

2.5.2 Tool—BRI Automatic Configuration

2.5.3 Tool—NDSS Link Data Clear

2.5.4 Tool—DXDP All OUS

2.5.5 Tool—Simplified Voice Message—Delete All Recording

2.5.6 Tool—Simplified Voice Message—Check Current Usage

2.5.7 Tool—Call Pickup for My Group

2.5.8 Tool—Extension List View

2.5.9 Tool—Import

2.5.10 Tool—Export

2.5.11 Tool—Screen Customize—User Level/Administrator Level

2.6.1 Utility—Diagnosis

2.6 Utility

2.6.2 Utility—File Transfer PC to PBX (SD Card)

2.6.3 Utility—File Transfer PBX (SD Card) to PC

2.6.4 Utility—SD Card File View and Load

2.6.5 Utility—SD Card File Delete

2.6.6 Utility—Message File Transfer PC to PBX

2.6.7 Utility—Message File Transfer PBX to PC

2.6.8 Utility—Error Log

2.6.9 Utility—T1/E1 Signalling Bit Monitor

2.6.10 Utility—T1/E1 Line Trace

2.6.11 Utility—ISDN/QSIG Protocol Trace

2.6.12 Utility—V-IPGW16 Protocol Trace

2.6.13 Utility—Digital Trunk Error Report

2.6.14 Utility—IP Extension Statistical Information

2.6.15 Utility—CS Information

2.6.16 Utility—PS Information

2.6.17 Utility—CS Status Monitor

2.6.18 Utility—Ping

2.6.19 Utility—File Transfer FTP to IP Equipment—IP-CS/NT400

2.6.20 Utility—Card Software Timed Update

2.6.21 Utility—System Reset—Reset by the Command

2.7 Help

2.7.1 Frequently Asked Questions (FAQ)

[1] Configuration

3.1 [1-1] Slot