Panasonic KX-NCP500, KX-NCP1000 User Manual 5

Model No.

KX-NCP500

KX-NCP1000

Pure IP-PBX

Installation Manual

Document Version: 2011-10

Thank you for purchasing a Panasonic Pure IP-PBX. Please read this manual carefully before using this product and save this manual for future use.

KX-NCP500/KX-NCP1000: PBMPR Software File Version 5.0000 or later

SD Logo is

a trademark of

SD-3C, LLC.

www.voicesonic.com Phone 877-289-2829

Panasonic KX-NCP500, KXNCP500, NCP500, KX-NCP1000, KXNCP1000, NCP1000

System Components

System Components Table

Category Model No. Description

Main Unit KX-NCP500

KX-NCP1000 Main Unit

Main Processing Card IP Convergence Main Processing Card (IPCMPR)

IPCMPR Option Cards KX-NCP1104 4-Channel VoIP DSP Card (DSP4)

KX-TDE0110 16-Channel VoIP DSP Card (DSP16)

KX-TDE0111 64-Channel VoIP DSP Card (DSP64)

KX-TDA0196 Remote Card (RMT)

Activation Key Codes

KX-NCS3102 2-Channel IP Trunk Activation Key (2 IP Trunk)

KX-NCS3104 4-Channel IP Trunk Activation Key (4 IP Trunk)

KX-NCS3201 1-Channel IP Softphone/IP Proprietary Telephone

KX-NCS3204 4-Channel IP Softphone/IP Proprietary Telephone

KX-NCS3208 8-Channel IP Softphone/IP Proprietary Telephone

KX-NCS3216 16-Channel IP Softphone/IP Proprietary Telephone

KX-NCS3501 1-Channel IP Proprietary Telephone Activation Key (1

Main Unit

Activation Key (1 IP Softphone/IP PT)

Activation Key (4 IP Softphone/IP PT)

Activation Key (8 IP Softphone/IP PT)

Activation Key (16 IP Softphone/IP PT)

IP PT)

KX-NCS3504 4-Channel IP Proprietary Telephone Activation Key (4

IP PT)

KX-NCS3508 8-Channel IP Proprietary Telephone Activation Key (8

IP PT)

KX-NCS3516 16-Channel IP Proprietary Telephone Activation Key

(16 IP PT)

KX-NCS3701 1-Channel SIP Extension Activation Key (1 SIP

Extension)

KX-NCS3704 4-Channel SIP Extension Activation Key (4 SIP

Extension)

KX-NCS3708 8-Channel SIP Extension Activation Key (8 SIP

Extension)

KX-NCS3716 16-Channel SIP Extension Activation Key (16 SIP

Extension)

KX-NCS3910 Activation Key for Software Upgrade to Enhanced

Version (Software Upgrade 01

KX-NCS2201 Activation Key for CA PRO for 1 User (CA Pro 1user)

2 Installation Manual Document Version 2011-10

)

System Components

Category Model No. Description

KX-NCS2205 Activation Key for CA PRO for 5 Users (CA Pro

5users)

KX-NCS2210 Activation Key for CA PRO for 10 Users (CA Pro

10users)

KX-NCS2240 Activation Key for CA PRO for 40 Users (CA Pro

40users)

KX-NCS2249 Activation Key for CA PRO for 128 Users (CA Pro

128users)

KX-NCS2301 Activation Key for CA ACD Monitor for 1 ICD

Supervisor (CA Supervisor 1user

)

Virtual CO Line Cards - Virtual 16-Channel VoIP Gateway Card (V-IPGW16)

Virtual 16-Channel SIP CO Line Card (V-SIPGW16)

Virtual Extension Cards - Virtual 32-Channel VoIP Extension Card (V-IPEXT32)

Small Free Slot

Physical CO Line Cards

Physical Extension Card

Regular Free Slot

Physical CO Line Card

Physical Extension Cards

- Virtual 32-Channel

SIP Extension Card (V-SIPEXT32)

- Virtual 4 IP Cell Station Interface Card (V-IPCS4)

KX-NCP1180 4-Port Analog Trunk Card (LCOT4)

KX-NCP1290 PRI Card (PRI23)

KX-NCP1170 4-Port Digital Hybrid Extension Card (DHLC4)

KX-NCP1187 T-1 Trunk Card (T1)

KX-NCP1171 8-Port Digital Extension Card (DLC8)

KX-NCP1172 16-Port Digital Extension Card (DLC16)

KX-NCP1173 8-Port Single Line Telephone Extension Card (SLC8)

KX-NCP1174 16-Port Single Line Telephone Extension Card

(SLC16)

Other Physical Card KX-NCP1190 Optional 3-Slot Base Card (OPB3)

OPB3

Document Version 2011-10 Installation Manual 3

System Components

Category Model No. Description

Other Physical Cards

Cell Stations (CSs)

Proprietary Equipment KX-T30865

2.4 GHz KX-T0141 2-Channel Cell Station Unit Using a DHLC/DLC Card

DECT 6.0 KX-T0155 DECT 6.0 2-Channel Cell Station Unit Using a DHLC/

KX-TDA0161 4-Port Doorphone Card (DPH4)

KX-TDA0164 4-Port External Input/Output Card (EIO4)

KX-TDA0166 16-Channel Echo Canceller Card (ECHO16)

KX-TDA0191 4-Channel Message Card (MSG4)

KX-TDA0194 4-Channel Simplified Voice Message Card (ESVM4)

KX-T0151 2-Channel Cell Station Unit Using a DHLC/DLC Card

KX-T0158 DECT 6.0 8-Channel Cell Station Unit Using a DHLC/

KX-NCP0158 DECT 6.0 8-Channel IP Cell Station Unit Using a

KX-T7765 KX-T7775

(PT-interface CS) for 2.4 GHz Portable Station

DLC Card (PT-interface CS) for DECT 6.0 Portable Station

V-IPCS4 Card for DECT 6.0 Portable Station

Doorphone

Note that the types of activation keys are subject to change without notice. For CA activation keys, refer to the documentation for CA.

Equipment Compatibility

Compatible Panasonic Proprietary Telephones

The PBX supports the following telephones:

• IP proprietary telephones (e.g., KX-NT300

• IP softphones (e.g., KX-TDA0350)

• Digital proprietary telephones (e.g., KX-DT300 series)

• Analog proprietary telephones (e.g., KX-T7700 series)

• Portable stations (e.g., KX-WT125, KX-TD7690)

• DSS consoles (e.g., KX-DT390)

• Single line telephones

Incompatible Panasonic Proprietary Telephones

The PBX does not support the following telephones:

• KX-T30800 series proprietary telephones and DSS consoles

• KX-T61600 series proprietary telephones and DSS consoles

• KX-T123200 series proprietary telephones and DSS consoles

• KX-NT136 IP proprietary telephone

• KX-NT265 IP proprietary telephone (apart from software version 2.00 or later)

series)

4 Installation Manual Document Version 2011-10

System Components

Note

• For the equipment (e.g., Add-on Key Module, USB Module, Headset

particular telephone, refer to the telephone's manual.

• For

other equipment that can be connected to the PBX, refer to "1.1.2 System Connection Diagram".

The KX-T7090 headset can be connected to the KX-T7000, KX-T7200, KX-T7300, and KX-T7400 series telephones.

) that can be connected to a

Notice

• This PBX supports SIP Extensions. However, some PBX features may not be available for SIP Extensions,

depending on your telephone type.

• Under power failure conditions, the connected telephones may not operate. Please ensure that a separate

telephone, not dependent on local power, is available for emergency use.

• Prior to connection of this product, please verify that the intended operating environment is supported.

Satisfactory performance cannot be guaranteed for the following:

– interoperability and compatibility with all devices and systems connected to this product – proper operation and compatibility with services provided by telecommunications companies over

connected networks

List of Abbreviations

• APT ® Analog Proprietary Telephone

• CA ® Communication Assistant

• DPT ® Digital Proprietary Telephone

• IP-PT ® IP Proprietary Telephone

• PS ® Portable Station

• PT ® Proprietary Telephone

• SIP Extension ® Session Initiation Protocol Extension (SIP hardphones/SIP softphones)

• SLT ® Single Line Telephone

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WARNING

CAUTION

Safety Notices

Please damage to property. The notices are classified as follows, according to the severity of injury or damage:

observe the safety notices in this manual in order to avoid danger to users or other people, and prevent

This notice means that misuse could result in death or serious injury.

This notice means that misuse could result in injury or damage to property.

6 Installation Manual Document Version 2011-10

SAVE THESE INSTRUCTIONS

WARNING

Important Information

SAFETY REQUIREMENTS

For All Telephone Equipment

• Do not install the product in any other way than described in relevant manuals.

• The product must only be installed and serviced by qualified service personnel. The product should be

used as-is from the time of purchase; it should not be disassembled or modified. Disassembly or modification can cause a fire, electric shock, or damage to the product.

• Do

• Follow all warnings and instructions marked on the product.

• Do not place the product on an unstable or uneven surface. If the product were to fall over, it may cause

• Products that require a power source should only be connected to the type of electrical power supply

• For safety purposes some products are equipped with a grounded plug. If you do not have a grounded

• Do not supply power to a combination of devices that exceeds the total rated capacity of the wall outlets

• Unplug the product from the wall outlet and have it serviced by qualified service personnel in the following

not install the product in a place exposed to rain or moisture, or a place where water, oil, or other liquids can drip or splash onto on the product. Such conditions can lead to fire or electric shock, and may impair the performance of the product.

injury or damage to the product.

specified on the product label. If you are not sure of the type of power supply to your home, consult your dealer or local power company.

outlet, please have one installed. Do not bypass this safety feature by tampering with the plug.

or extension cables used. If outlets, power strips, extension cords, etc. are used in a manner that exceeds their rated capacity, they emit large amounts of heat, which could cause a fire.

cases:

a. When the power supply cord or plug is damaged or frayed. b. If liquid has been spilled into the product. c. If the product has been exposed to rain or water. d. If the product does not operate according to the operating instructions. Adjust only the controls that are

explained in the operating instructions. Improper adjustment of other controls may result in damage and may require service by a qualified technician to restore the product to normal operation.

e. If the product has been dropped or the cabinet has been damaged. f. If product performance deteriorates.

For the PBX

• Only use the 19-inch rack mounting equipment (attachment bracket, screws) included with the PBX.

• If

damage to the unit exposes any internal parts, disconnect the power supply cord immediately and return

the unit to your dealer.

• To prevent fires, electric shock, injury, or damage to the product, be sure to follow these guidelines when

performing any wiring or cabling:

a. Before performing any wiring or cabling, unplug the product's power cord from the outlet. After

completing all wiring and cabling, plug the power cord back into the outlet.

b. When laying cables, do not bundle the product's power cord with the power cords of other devices. c. Do not place any objects on top of the cables connected to the PBX. d. When running cables along the floor, use protectors to prevent the cables from being stepped on.

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CAUTION

Important Information

e. Do not run any cables under carpeting.

• Unplug this unit from the AC outlet if it emits smoke, an abnormal smell or makes unusual noise. These

conditions can cause fire or electric shock. Confirm that smoke has stopped and contact an authorized Panasonic Factory Service Center.

• Do not insert objects of any kind into this product, as they may touch dangerous voltage points or short out

parts that could result in a fire or electric shock.

SAFETY REQUIREMENTS

For All Telephone Equipment

• The product should be kept free of dust, moisture, high temperature (more than 40 °C [104

vibration, and should not be exposed to direct sunlight.

°F]) and

• Unplug the product from the wall outlet before cleaning. Wipe the product with a soft cloth. Do not clean

with abrasive powders or with chemical agents such as benzene or thinner. Do not use liquid cleaners or aerosol cleaners.

For the PBX

• Before touching the product (PBX, cards, etc.), discharge static electricity by touching ground or wearing

a grounding strap. Failure to do so may cause the PBX to malfunction due to static electricity.

• When relocating the equipment, first disconnect the telecom connection before disconnecting the power

connection. When the unit is installed in the new location, reconnect the power first, and then reconnect the telecom connection.

• The power supply cord is used as the main disconnect device. Ensure that the AC outlet is located near

the equipment and is easily accessible.

• The SD Memory Card poses a choking hazard. Keep the SD Memory Card out of reach of children.

• Slots and openings in the front, back and bottom of the cabinet are provided for ventilation; to protect it

overheating, these openings must not be blocked or covered. The openings should never be blocked

from by placing the product on a bed, sofa, rug, or other similar surface while in use. The product should never be placed near or over a radiator or other heat source. This product should not be placed in a sealed environment unless proper ventilation is provided.

• When this product is no longer in use, make sure to detach it from the rack.

SECURITY REQUIREMENTS

In order to use the PBX safely and correctly, the Security Requirements below must be observed. Failure to do so may result in:

• Loss, leakage, falsification or theft of user information.

• Illegal use of the PBX by a third party.

• Interference or suspension of service caused by a third party.

What is User Information?

User Information is defined as:

1. Information stored on the SD Memory Card

Phonebook data, user IDs, system settings data, passwords (User/Administrator/Installer), Personal Identification Numbers (PINs), etc.

2. Information sent from the PBX to a PC or other external device:

Phone call data (including telephone numbers of outside parties), call charge data, etc.

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Important Information

Requirements

1. The

SD Memory Card contains software for all the processes of the PBX and all customer data. It can be easily removed and taken away from the PBX by a third party. Therefore, do not allow unauthorized access to prevent data leakage.

2. Always make backups of data stored on the SD Memory Card. For details, refer to "2.6.2 Utility—File

Transfer PC to PBX (SD Card)" and "2.6.3 Utility—File Transfer PBX (SD Card) to PC" in the PC Programming Manual.

3. To prevent illegal access from the Internet, activate a Firewall.

4. To avoid unauthorized access and possible abuse of the PBX, we strongly recommend: a. Keeping the password secret. b. Selecting a complex, random password that cannot be easily guessed. c. Changing your password regularly.

5. Perform the following when sending the PBX for repair or handing it over to a third party. a. Make a backup of data stored on the SD Memory Card. b. Using an SD formatter, format the SD Memory Card so that information cannot be retrieved from it.

6. To prevent data leakage, render the SD Memory Card physically unusable before disposal.

7. When user information is sent from the PBX to a PC or other external device, the confidentiality of that

information becomes the responsibility of the customer. Before disposing of the PC or other external device, ensure that data cannot be retrieved from it by formatting the hard disk and/or rendering it physically unusable.

Notice

SAFETY REQUIREMENTS For All Telephone Equipment

• Read and understand all instructions.

For the PBX

• Keep

the unit away from heating appliances and devices that generate electrical noise such as fluorescent

lamps, motors and televisions. These noise sources can interfere with the performance of the PBX.

• If you are having problems making calls to outside destinations, follow this procedure to test the CO lines:

a. Disconnect the PBX from all CO lines. b. Connect known working SLTs to those CO lines. c. Make a call to an external destination using those SLTs.

If a call cannot be carried out correctly, there may be a problem with the CO line that the SLT is connected to. Contact your telephone company. If all SLTs operate properly, there may be a problem with your PBX. Do not reconnect the PBX to the CO lines until it has been serviced by an authorized Panasonic Factory Service Center

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SAVE THESE INSTRUCTIONS

Important Safety Instructions

When

using your telephone equipment, basic safety precautions should always be followed to reduce the risk

of fire, electric shock and injury to persons, including the following:

• Do not use the product near water, for example, near a bathtub, wash bowl, kitchen sink, or laundry tub,

in a wet basement, or near a swimming pool.

• Avoid using wired telephones during an electrical storm. There is a remote risk of electric shock from

lightning.

• Do not use a telephone in the vicinity of a gas leak to report the leak.

• Rack Mount Instructions—The following or similar rack-mount instructions are included with the installation

instructions:

a. Elevated Operating Ambient—If installed in a closed or multi-unit rack assembly, the operating ambient

temperature of the rack environment may be greater than room ambient. Therefore, consideration should be given to installing the equipment in an environment compatible with the maximum ambient temperature (Tma) specified by the manufacturer.

b. Reliable Earthing—Reliable earthing of rack-mounted equipment should be maintained. Particular

attention should be given to supply connections other than direct connections to the branch circuit (e.g., use of power strips).

10 Installation Manual Document Version 2011-10

Precaution

WARNING

DO NOT REMOVE SD MEMORY CARD WHILE POWER IS SUPPLIED TO THE PBX

Doing so may cause the PBX to fail to start when you try to restart the system.

Precaution

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Notice for users in California

This product contains a CR coin cell lithium battery that

contains perchlorate material—special handling may

apply.

See www.dtsc.ca.gov/hazardouswaste/perchlorate

Precaution

Password Security

CAUTION

To the Administrator or Installer regarding the system password

1. Please provide all system passwords to the customer.

2. To

3. The PBX has default passwords preset. For security, change these passwords the first time that you

4. Change the passwords periodically.

5. It is strongly recommended that passwords of 10 numbers or characters be used for maximum

6. If a system password is forgotten, it can be found by loading a backup of the system data into a PC,

avoid unauthorized access and possible abuse of the PBX, keep the passwords secret, and inform

the customer of the importance of the passwords, and the possible dangers if they become known to others.

program the PBX.

protection against unauthorized access. For a list of numbers and characters that can be used in system passwords, refer to "1.1.2 Entering Characters" in the PC Programming Manual.

and checking the password using the Maintenance Console software. If you do not have a backup of the system data, you must reset the PBX to its factory defaults and reprogram it. Therefore, we strongly recommend maintaining a backup of the system data. For more information on how to back up the system data, refer to "2.5.1 Tool—SD memory backup" in the PC Programming Manual. However, as system passwords can be extracted from backup copies of the system data file, do not allow unauthorized access to these files.

12 Installation Manual Document Version 2011-10

Introduction

This

Installation Manual is designed to serve as an overall technical reference for the Panasonic Pure IP-PBX, KX-NCP500/KX-NCP1000. It provides instructions for installing the hardware, and programming the PBX using the Maintenance Console.

The Structure of this Manual

This manual contains the following sections:

Section 1 System Outline

Provides general information on the PBX, including the system capacity and specifications.

Section 2 Activation Key Installation

Describes information on activation keys, including how to obtain an activation key and install it in the SD Memory Card.

Section 3 Installation

Describes the procedures to install the PBX. Detailed instructions for planning the installation site, installing the shelves and optional service cards, and cabling of peripheral equipment are provided. Further information on system expansion and peripheral equipment installation is included.

Section 4 Guide for the Maintenance Console

Explains the installation procedure, structure, and basic information of the Maintenance Console.

Section 5 Troubleshooting

Provides information on the PBX and telephone troubleshooting.

About the Other Manuals

Along with this Installation Manual, the following manuals are available:

Feature Manual

Describes all basic, optional and programmable features of the PBX.

PC Programming Manual

Provides step-by-step instructions for performing system programming using a PC.

PT Programming Manual

Provides step-by-step instructions for performing system programming using a PT.

Operating Manual

Provides operating instructions for end users using a PT, SLT, PS, or DSS Console.

About the software version of your PBX

The contents of this manual apply to PBXs with a certain software version, as indicated on the cover of this manual. To confirm the software version of your PBX, see "How do I confirm the software version of the PBX or installed cards?" in 2.7.1 Frequently Asked Questions (FAQ) of the PC Programming Manual, or "[190] Main Processing (MPR) Software Version Reference" in the PT Programming Manual.

Trademarks

• The Bluetooth

Panasonic Corporation is under license.

word mark and logos are owned by the Bluetooth SIG, Inc. and any use of such marks by

• Microsoft, Windows and Windows Vista are either registered trademarks or trademarks of Microsoft

Corporation in the United States and/or other countries.

• All other trademarks identified herein are the property of their respective owners.

• Microsoft product screen shot(s) reprinted with permission from Microsoft Corporation.

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F.C.C. REQUIREMENTS AND RELEVANT INFORMATION

1. Notification to the Telephone Company

This equipment complies with Part 68 of the FCC rules and the requirements adopted by the ACTA. On the

side of this equipment is a label that contains, among other information, a product identifier in the format US: ACJMF04BKX-NCP500. If requested, this number must be provided to the telephone company. Installation must be performed by a qualified professional installer. If required, provide the telephone company with the following technical information:

• Telephone numbers to which the system will be connected

• Make: Panasonic

• Model: KX-NCP500 and KX-NCP1000

• Certification No.: found on the side of the unit

• Ringer Equivalence No.: 0.4B

• Facility Interface Code: 02LS2, 04DU9.BN/DN/1KN/1SN

• Service Order Code: 9.0F, 6.0P

• Required Network Interface Jack: RJ45S, RJ48C

2. Ringer Equivalence Number (REN)

The REN is used to determine the number of devices that may be connected to a telephone line. Excessive RENs on a telephone line may result in the devices not ringing in response to an incoming call. In most but not all areas, the sum of RENs should not exceed five (5.0). To be certain of the number of devices that may be connected to a line, as determined by the total RENs, contact the local telephone company. The REN for this product is part of the product identifier that has the format US: ACJMF04BKX-NCP500. The digits represented by 04 are the REN without a decimal point (e.g., 04 is a REN of 0.4). For earlier products, the REN is separately shown on the label.

3. Incidence of Harm to the Telephone Lines

If this equipment causes harm to the telephone network, the telephone company will notify you in advance that temporary discontinuance of service may be required. But if advance notice isn't practical, the telephone company will notify the customer as soon as possible. Also, you will be advised of your right to file a complaint with the FCC if you believe it is necessary.

4. Changes in Telephone Company Communications Facilities, Equipment, Operations and

Procedures

The telephone company may make changes in its facilities, equipment, operations or procedures that could affect the operation of the equipment. If this happens the telephone company will provide advance notice in order for you to make necessary modifications to maintain uninterrupted service.

5. Trouble with this equipment

If trouble is experienced with this equipment, for repair or warranty information, please see the attached warranty, which includes the Service Center Directory. If the equipment is causing harm to the telephone network, the telephone company may request that you disconnect the equipment until the problem is resolved.

6. Connection to Party Line

Connection to party line service is subject to state tariffs. Contact the state public utility commission, public service commission or corporation commission for information.

7. Combined Use with Alarm Equipment

If your home has specially wired alarm equipment connected to the telephone line, ensure the installation of this equipment does not disable your alarm equipment. If you have questions about what will disable alarm equipment, consult your telephone company or a qualified installer.

Note

This

equipment has been tested and found to comply with the limits for a Class B digital device, pursuant

to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful

14 Installation Manual Document Version 2011-10

F.C.C. REQUIREMENTS AND RELEVANT INFORMATION

interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be

determined by turning the equipment off and on, the user is encouraged to try to correct the interference

by one or more of the following measures:

• Reorient or relocate the receiving antenna.

• Increase the separation between the equipment and receiver.

• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.

• Consult the dealer or an experienced radio/TV technician for help.

CAUTION

• Any changes or modifications not expressly approved by the party responsible for compliance could

void the user's authority to operate this device.

• When programming emergency numbers and/or making test calls to emergency numbers:

1. Remain

2. Perform such activities in the off-peak hours, such as early morning hours or late evenings.

• The software contained in the ARS and TRS features to allow user access to the network must be

upgraded to recognize newly established network area codes and exchange codes as they are placed into service. Failure to upgrade the premises PBXs or peripheral equipment to recognize the new codes as they are established will restrict the customer and the customer's employees from gaining access to the network and to these codes. KEEP THE SOFTWARE UP-TO-DATE WITH THE LATEST DATA.

on the line and briefly explain to the dispatcher the reason for the call before hanging up.

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Table of Contents

System Outline .......................................................................................19

1.1 Basic System Construction ...........................................................................................20

1.1.1 Main Unit ........................................................................................................................20

1.1.2 System Connection Diagram ..........................................................................................21

1.2 Optional Equipment ........................................................................................................23

1.2.1 Optional Equipment ........................................................................................................23

1.3 Specifications ..................................................................................................................25

1.3.1 General Description ........................................................................................................25

1.3.2 Characteristics ................................................................................................................27

1.3.3 System Capacity ............................................................................................................28

2 Activation Key Installation ....................................................................37

2.1 Information about the Activation Keys .........................................................................38

2.1.1 Activation Keys ...............................................................................................................38

2.1.2 Activation Key Code and Key Management System ......................................................43

2.1.3 Activation Key File ..........................................................................................................44

3 Installation ..............................................................................................45

3.1 Before Installation ...........................................................................................................46

3.1.1 Before Installation ...........................................................................................................46

3.2 Installation of the PBX ....................................................................................................48

3.2.1 Unpacking ......................................................................................................................48

3.2.2 Names and Locations .....................................................................................................49

3.2.3 Frame Ground Connection .............................................................................................50

3.2.4 Installing/Removing the Optional Service Cards ............................................................51

3.2.5 Types of Connectors ......................................................................................................53

3.2.6 Attaching a Ferrite Core .................................................................................................54

3.2.7 19-inch Rack Mounting ...................................................................................................55

3.2.8 Floor Standing ................................................................................................................56

3.2.9 Surge Protector Installation ............................................................................................57

3.3 Information about the Main Processing Card ..............................................................60

3.3.1 IPCMPR Card .................................................................................................................60

3.3.2 DSP4 Card (KX-NCP1104), DSP16 Card (KX-TDE0110), and DSP64 Card

(KX-TDE0111) ................................................................................................................63

3.3.3 RMT Card (KX-TDA0196) ..............................................................................................65

3.4 Information about the Virtual Cards ..............................................................................66

3.4.1 Virtual Cards ...................................................................................................................66

3.5 Information about the Physical CO Line Cards ............................................................67

3.5.1 LCOT4 Card (KX-NCP1180) ..........................................................................................67

3.5.2 T1 Card (KX-NCP1187) .................................................................................................69

3.5.3 PRI23 Card (KX-NCP1290) ............................................................................................71

3.6 Information about the Physical Extension Cards ........................................................73

3.6.1 DHLC4 Card (KX-NCP1170) ..........................................................................................73

3.6.2 DLC8 Card (KX-NCP1171) ............................................................................................75

3.6.3 DLC16 Card (KX-NCP1172) ..........................................................................................76

3.6.4 SLC8 Card (KX-NCP1173) .............................................................................................77

3.6.5 SLC16 Card (KX-NCP1174) ...........................................................................................78

3.7 Information about the Other Physical Cards ................................................................79

3.7.1 OPB3 Card (KX-NCP1190) ............................................................................................79

3.7.2 DPH4 Card (KX-TDA0161) ............................................................................................80

3.7.3 EIO4 Card (KX-TDA0164) ..............................................................................................82

3.7.4 ECHO16 Card (KX-TDA0166) ........................................................................................85

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Table of Contents

3.7.5 MSG4 Card (KX-TDA0191) ............................................................................................86

3.7.6 ESVM4 Card (KX-TDA0194) ..........................................................................................87

3.8 Connection of Extensions ..............................................................................................88

3.8.1 Maximum Cabling Distances of the Extension Wiring (Twisted Cable) ..........................88

3.8.2 Parallel Connection of the Extensions ............................................................................90

3.8.3 Digital EXtra Device Port (Digital XDP) Connection .......................................................93

3.8.4 First Party Call Control CTI Connection .........................................................................97

3.9 Connection of Doorphones, Door Openers, External Sensors, and External

Relays ...............................................................................................................................98

3.9.1 Connection of Doorphones, Door Openers, External Sensors, and External

Relays ............................................................................................................................98

3.10 Connection of Peripherals ...........................................................................................101

3.10.1 Connection of Peripherals ............................................................................................101

3.11 LAN Connection ............................................................................................................105

3.11.1 LAN Connection ...........................................................................................................105

3.12 Power Failure Connections ..........................................................................................106

3.12.1 Power Failure Connections ..........................................................................................106

3.13 Starting the PBX ............................................................................................................108

3.13.1 Starting the PBX ...........................................................................................................108

4 Guide for the Maintenance Console ...................................................111

4.1 Overview ........................................................................................................................112

4.1.1 Overview ......................................................................................................................112

4.2 PC Connection ..............................................................................................................113

4.2.1 PC Connection .............................................................................................................113

4.3 Installation of the Maintenance Console ....................................................................115

4.3.1 Installing and Starting the Maintenance Console .........................................................115

5 Troubleshooting ...................................................................................119

5.1 Troubleshooting ............................................................................................................120

5.1.1 Installation ....................................................................................................................120

5.1.2 Connection ...................................................................................................................123

5.1.3 Operation ......................................................................................................................125

5.1.4 Using the Reset Button ................................................................................................127

5.1.5 Troubleshooting by Error Log .......................................................................................128

6 Appendix ...............................................................................................131

6.1 Revision History ............................................................................................................132

6.1.1 PBMPR Software File Version 1.01xx ..........................................................................132

6.1.2 PBMPR Software File Version 2.02xx ..........................................................................133

6.1.3 PBMPR Software File Version 4.1xxx ..........................................................................134

6.1.4 PBMPR Software File Version 5.0xxx ..........................................................................135

Index............................................................................................................137

Document Version 2011-10 Installation Manual 17

Table of Contents

18 Installation Manual Document Version 2011-10

Section 1

System Outline

This section provides general information on the PBX, including the system capacity and specifications.

Document Version 2011-10 Installation Manual 19

1.1.1 Main Unit

1.1 Basic System Construction

1.1.1 Main Unit

The main unit contains a power supply unit (PSU) and an

KX-NCP500 KX-NCP1000

Construction of the Main Unit

A. IPCMPR Card

IPCMPR card for starting and controlling the PBX.

KX-NCP500 KX-NCP1000

20 Installation Manual Document Version 2011-10

1.1.2 System Connection Diagram

KX-T7600 KX-T7600

Doorphone & Door Opener

BGM/Music On Hold (MOH)

Pager/

Speaker

Voice Processing

System

KX-T7636/

KX-T7633

Remote PC

Printer

CO (Telephone Company Lines)

Analog/PRI/T1

Pure IP-PBX

CSPS

Wireless Phone

Fax Machine

USB

APT

DPT

Amplifier

SLT

DSS Console

External Sensor/

External Relay Device

IP-PT

IP Softphone, CA

Client PC

CTI Server

SIP Extension

Private

IP Network

KX-DT346/ KX-DT343

USB

KX-DT300

ITSP

Network

DCE

(e.g., ADSL

Modem)

WAN

Router

IP-CS PS

1.1.2 System Connection Diagram

Document Version 2011-10 Installation Manual 21

ITSP: Internet Telephony Service Provider DCE: Data Circuit Terminating Equipment CA: Communication Assistant

PRI23

(KX-NCP1290)

SLC8

(KX-NCP1173)

LCOT4

(KX-NCP1180)

DLC16

(KX-NCP1172)

DLC8

(KX-NCP1171)

DHLC4

(KX-NCP1170)

SLC16

(KX-NCP1174)

OPB3

(KX-NCP1190)

DPH4

(KX-TDA0161)

ECHO16

(KX-TDA0166)

MSG4

(KX-TDA0191)

EIO4

(KX-TDA0164)

ESVM4

(KX-TDA0194)

DSP4

(KX-NCP1104)

DSP16

(KX-TDE0110)

DSP64

(KX-TDE0111)

RMT

(KX-TDA0196)

V-IPGW16

V-SIPGW16

IPCMPR

(Installed by default)

Virtual CO

Line Slot

V-IPEXT32

V-SIPEXT32

V-IPCS4

Virtual

Extension Slot

Station Message

Detail Recording (SMDR)

Router

Radio

Amplifier Pager/Speaker

IP Softphone, CA Client PC

LAN

CTI Server

IP-PT

SIP Extension IP-CS

Private IP

Network

ITSP

Network

DCE

(e.g., ADSL

Modem)

WAN

Router

Doorphone & Door Opener

SLT Wireless Phone Fax Machine

Mountable Equipment

External Sensor/External Relay Device

Telephone

Company

Analog

CO Line

ISDN PRI Line

(Digital CO Line)

(KX-NCP1187)

T1 Line

(Digital CO Line)

SLT

(DHLC

only)

Wireless Phone

(DHLC only)

Fax Machine

(DHLC only)

DPT DSS

Console

PT-interface CS

PS Voice Processing System

KX-DT346/ KX-DT343/ KX-T7636/ KX-T7633 DPT

KX-DT300/ KX-T7600 DPT

APT

(DHLC only)

1.1.2 System Connection Diagram

22 Installation Manual Document Version 2011-10

1.2 Optional Equipment

1.2.1 Optional Equipment

Model No. Model Name Description

1.2.1 Optional Equipment

KX-NCP1104 4-Channel

KX-NCP1170 4-Port Digital Hybrid Extension

Card (DHLC4

KX-NCP1171 8-Port Digital Extension Card

(DLC8)

KX-NCP1172 16-Port Digital Extension Card

(DLC16)

KX-NCP1173 8-Port Single Line Telephone

Extension Card (SLC8

KX-NCP1174 16-Port Single Line Telephone

Extension Card (SLC16

KX-NCP1180 4-Port Analog Trunk Card

(LCOT4)

KX-NCP1187 T-1 Trunk Card (T1) 1-port T1 CO line card. EIA/TIA standard

VoIP DSP Card (DSP4) 4-channel digital signal processor card with a

4-Channel IP Trunk activation key and an 8-Channel IP Proprietary Telephone activation key preinstalled. Compliant with ITU-T G.729A and G.711 codec methods. To be mounted on the IPCMPR card.

4-port digital hybrid extension card for DPTs,

)

APTs, SLTs, DSS consoles, and PT-interface CSs, with 1 power failure transfer (PFT) port.

8-port digital extension card for DPTs, DSS consoles, and PT-interface CSs.

16-port digital extension card for DPTs, DSS consoles, and PT-interface CSs.

8-Port Single Line Telephone Extension Card (SLC8)

16-Port Single Line Telephone Extension Card (SLC16)

4-port analog CO line card with 1 power failure transfer (PFT) port.

compliant.

KX-NCP1190 Optional 3-Slot

KX-NCP1290 PRI Card (PRI23) 1-port ISDN Primary Rate Interface card (23B

KX-TDA0161 4-Port Doorphone Card (DPH4) 4-port doorphone card for 4 doorphones and 4

KX-TDA0164 4-Port External Input/Output Card

(EIO4)

KX-TDA0166 16-Channel Echo Canceller Card

(ECHO16)

KX-TDA0191 4-Channel

KX-TDA0194 4-Channel Simplified Voice

Message Card (ESVM4)

Document Version 2011-10 Installation Manual 23

Base Card (OPB3) Optional 3-slot base card for mounting a

maximum of 3 option cards.

channels). NI (North American standard ISDN protocol) compliant.

door

openers. To be mounted on the OPB3 card.

4-port

external input/output card. To be mounted

on the OPB3 card.

16-channel card for echo cancellation during conferences.

Message Card (MSG4) 4-channel message card. To be mounted on the

OPB3 card.

4-channel simplified voice message card for Simplified MSG card features. To be mounted on the OPB3 card.

To be mounted on the OPB3 card.

Voice Message feature. Also supports

1.2.1 Optional Equipment

Model No. Model Name Description

KX-TDA0196 Remote Card (RMT) Analog modem card for remote communication

with the PBX. ITU-T V.90 support. To be mounted on the IPCMPR card.

KX-TDE0110 16-Channel VoIP DSP Card

(DSP16)

KX-TDE0111 64-Channel VoIP DSP Card

(DSP64)

Note

For

the maximum number of optional service cards that can be installed in the PBX, refer to "1.3.3 System

Capacity".

16-channel digital signal processor card with a 4-Channel IP Trunk activation key and an 8-Channel IP Proprietary Telephone activation key preinstalled. Compliant with ITU

-T G.729A and G.711 codec methods. To be mounted on the IPCMPR card.

64-channel

digital signal processor card with four 4-Channel IP Trunk activation keys and four 8-Channel IP Proprietary Telephone activation keys preinstalled. Compliant with ITU-T G.729A and G.711 codec methods. To be mounted on the IPCMPR card.

24 Installation Manual Document Version 2011-10

1.3.1 General Description

1.3 Specifications

1.3.1 General Description

Control Bus Original bus (16-bit, 8 MHz, 10 megabytes per second)

Communication Bus H.100 bus conformity (1024 time slots)

Switching Non-blocking

Power Input KX-NCP500 100 V AC to 130 V AC; 1.0 A/200 V AC to 240 V AC; 0.6 A; 50

Hz/60 Hz

KX-NCP1000 100 V AC to 130 V AC; 1.3 A/200 V AC to 240 V AC; 0.8 A; 50

Hz/60 Hz

Power Consumption (when fully mounted)

Maximum Power Failure Tolerance

Memory Backup Duration 7 years

Dialing CO Line Dial Pulse (DP) 10 pps, 20 pps

Mode Conversion DP-DTMF, DTMF-DP

Ring Frequency 20 Hz/25 Hz (selectable)

Central Office Loop Limit

Operating Environment

Conference Call CO Line

Music on Hold (MOH) 1 port (Level Control: -6 dB to +6 dB per 3 dB)

KX-NCP500 51 W

(240

V: 122 VA, 200 V: 113 VA, 130 V: 100 VA, 100 V: 92 VA)

KX-NCP1000 65 W

(240

V: 142 VA, 200 V: 134 VA, 130 V: 119 VA, 100 V: 113 VA)

Extension Dial Pulse (DP) 10 pps, 20 pps

Temperature 0 °C to 40 °C (32 °F to 104 °F)

Humidity 10 % to 90 % (non-condensing)

300 ms

Tone (DTMF) Dialing

1600 W maximum

From 10 ´

MOH1: Selectable Internal/External Music Source port

3-party conference call to 4 ´ 8-party conference call

Paging Internal Level Control: -6 dB to +3 dB per 3 dB

External 1 port (Volume Control: -15 dB to +6 dB per 3 dB)

Serial Interface Port RS-232C 1 (maximum 115.2 kbps)

RJ45 Port MNT Port 1 (for PC connection)

LAN Port 1 (for LAN connection)

Document Version 2011-10 Installation Manual 25

1.3.1 General Description

Extension Connection Cable SLT 1-pair wire (T, R)

DPT 1-pair wire (D1, D2) or

2-pair wire (T, R, D1, D2)

APT 2-pair wire (T, R, D1, D2)

PT-interface CS (2-channel) 1-pair wire (D1, D2)

PT-interface CS (8-channel) 4-pair wire (D1, D2)

DSS Console and Add-on Key Module

Dimension KX-NCP500

430 mm (W) ´ 88 mm (H) ´ 340 mm (D) (17 in ´ 3-1/2 in ´ 13-3/8 in)

KX-NCP1000

430 mm (W) ´ 130 mm (H) ´ 340 mm (D) (17 in ´ 5-1/8 in ´ 13-3/8 in)

Weight (when fully mounted)

If tolerance may be exceeded, an Uninterruptible Power Supply (UPS) is recommended.

KX-NCP500 Under 7 kg (15.4 lb)

KX-NCP1000 Under 8 kg (17.6 lb)

1-pair wire (D1, D2)

26 Installation Manual Document Version 2011-10

1.3.2 Characteristics

Terminal Equipment Loop Limit

• PT: KX-DT300/KX-T7600

40 W

series DPT: 90 W; all other DPTs/APTs:

• SLT: 600 W including set

• Doorphone: 20 W

• CS: 65 W

Minimum Leakage Resistance

Maximum Number of Extension Instruments per Line

15 000 W minimum

1. for PT or SLT

2. by Parallel or eXtra Device Port connection of an APT/DPT and

an SLT

3. by Digital eXtra Device Port connection of 2 DPTs and an SLT

Ring Voltage 75 Vrms at 20 Hz/25 Hz depending on the Ringing Load

Central Office Loop Limit

Hookswitch Flash Timing Range 24 ms to 2032 ms

Door Opener Current Limit 24 V DC/30 V AC, 1 A maximum

External Relay Current Limit 24 V DC/30 V AC, 1 A maximum

External Sensor Current Limit Power to the external sensor is provided from the EIO4

1600 W maximum

card and must be grounded through the EIO4 card. For the connection diagram, refer to "3.7.3 EIO4 Card (KX-TDA0164)". The PBX detects input from the sensor when the signal is under 100 W.

Paging Terminal Impedance

MOH (Music on Hold) Terminal Impedance

600 W

10 000 W

Document Version 2011-10 Installation Manual 27

B C

1.3.3 System Capacity

Type and Maximum Number of Slots

The PBX supports the following type and number of slots.

Maximum Number

Slot Type

KX-NCP500 KX-NCP1000

IPCMPR Card Slot 1 1

Regular Free Slot 2 3

Small Free Slot 3 4

Virtual CO Line Slot 4 4

Virtual Slot

IPCMPR Card Slot and Free Slots

KX-NCP500 KX-NCP1000

Virtual Extension Slot 4 4

A. Small Free Slots B. Regular Free Slots C. IPCMPR Card Slot

28 Installation Manual Document Version 2011-10

Virtual Slots of the IPCMPR Card

IPCMPR Card

Virtual Slots

Virtual CO Line Slots

Virtual Extension Slots

Example: Virtual Slots of the KX-NCP1000

1.3.3 System Capacity

Document Version 2011-10 Installation Manual 29

7 4

LCOT4

PRI23

V-IPEXT32 V-SIPEXT32 V-IPCS4

IPCMPR

KX-NCP500 KX-NCP1000

99 44

V-IPGW16

V-SIPGW16

CO Line Card

Card Type

Maximum Number

Virtual CO Line Card

Total 5

Physical CO Line Card

Total 5

Virtual Extension Card

Extension Card

*2*2

*1 *1

One T1 or PRI23 card counts as 2 cards.

When installing T1, PRI23 cards, make sure that the number of these cards 2 + the number of the other cards does not exceed 9.

DHLC4 DLC8 DLC16 SLC8 SLC16

23OPB3

13 15

To ta l

Physical Extension Card

: For Small Free Slots : For Regular Free Slots

1.3.3 System Capacity

Maximum Optional Service Cards

The following number of cards can be installed in the Free Slots or Virtual Slots of the PBX.

Note

• Any card that exceeds the capacity of the PBX will be ignored.

• When the PBX starts up with an invalid configuration, some cards will be ignored.

Cards Installed in Free Slots or Virtual Slots

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