Panasonic KX-NCP500 User Manual

Pure IP-PBX

Operating Manual

Thank you for purchasing a Panasonic Pure IP-PBX. Please read this manual carefully before using this product and save this manual for future use.

KX-NCP500/KX-NCP1000: PBMPR Software File Version 1.0000 or later

Document Version: 2008-09

Model No. KX-NCP500

KX-NCP1000

Visit our Web Site: www.targettelcom.com

Target Telcom Sales & Servic e Inc.

Important Phone Numbers

Sales: 248-752-3611 Service: 810-395-8555 Scheduling: 810-395-9111

4400 Martin Rd.

Capac, MI. 48014-2911

IP Communication

This PBX supports IP communication using a variety of IP telephones, such as the KX-NT300 series with Self Labeling and/or Bluetooth wireless headsets, and SIP Extensions (SIP Hardphone/SIP Softphone).

SIP Extension

IP Softphone

IP Proprietary Telephone

IP Softphone

You can install a software-based telephone (Panasonic IP Softphone) on your PC to make and receive calls using Internet Protocol (IP) and access PBX features without a wired IP Proprietary Telephone.

This PBX supports the use of cellular phones with the PBX. Cellular phones can make and receive calls as if they were registered extensions.

Cellular Phone Features

This PBX optionally supports a Portable Station (PS) system. PSs can be used in the PBX with other wired telephones.

Wireless System

A Panasonic telephone that is equipped with a Navigator Key/Jog Dial and a display helps you to access desired features easily. Also, you will be informed of the arrival of an incoming call or a message waiting by the lamp if it is equipped.

Easy Operation

ENTER

Navigator Key Jog Dial

Message/Ringer Lamp

You can set incoming calls to be redirected to your message box to let callers leave voice messages when you are unable to answer the phone.

Simplified Voice Message

Hello, this is 204. Please leave your message.

Feature Highlights

Consult your dealer Consult your dealer

Consult your dealer 1.3.78 Wireless XDP Parallel Mode (Page 145)

1.1 Before Operating the Telephones (Page 20)

2 Operating Manual Document Version 2008-09

1.3.64 SVM (Simplified Voice Message) (Page 120)

This PBX supports Voice Processing Systems (VPS) with an ACD Report Server. In addition to VPS features, the ACD Report Server provides you with a variety of features, such as monitoring, reporting, and creating performance graphs, to manage call information efficiently.

ACD Report Server

(KX-NCV200)

Jack 5

Nick

John 7

This application allows you to use your PC to access PBX features, providing advanced call handling capabilities to ensure that each call is handled efficiently.

(Client)

Communication Assistant (CA)

Consult your dealer Consult your dealer

This PBX offers a built-in Call Center feature called Incoming Call Distribution (ICD) Group. Incoming calls to an ICD Group can be queued or redirected to a preprogrammed destination, answered in order of priority and monitored by a supervisor extension.

Queuing

Customers

ICD Group

Call Center

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Target Telcom Sales & Servic e Inc.

Important Phone Numbers

Sales: 248-752-3611 Service: 810-395-8555 Scheduling: 810-395-9111

4400 Martin Rd.

Capac, MI. 48014-2911

Feature Highlights

1.3.35 ICD GROUP FEATURES (Page 90)

Document Version 2008-09 Operating Manual 3

ConditionsHints

Feature Highlights

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Target Telcom Sales & Servic e Inc.

Important Phone Numbers

Sales: 248-752-3611 Service: 810-395-8555 Scheduling: 810-395-9111

4400 Martin Rd.

Capac, MI. 48014-2911

In This Manual,

• The following abbreviations are used:

APT ® Analog Proprietary Telephone Display PT ® Proprietary Telephone with a Display DPT ® Digital Proprietary Telephone IP-PT ® IP Proprietary Telephone PS ® Portable Station PT ® Proprietary Telephone SIP Extension ® Session Initiation Protocol Extension SLT ® Single Line Telephone

• The illustrations of the PBX are based on the

• The following icons are used frequently.

Notice

KX-NCP500.

• This PBX

available for SIP Extensions, depending on your telephone type.

supports SIP (Session Initiation Protocol) Extensions. However, some PBX features may not be

• Under power failure conditions, the connected telephones may not operate. Please ensure that a separate

telephone, not dependent on local power, is available for emergency use.

• Prior to connection of this product, please verify that the intended operating environment is supported.

Satisfactory performance cannot be guaranteed for the following:

– interoperability and compatibility with all devices and systems connected to this product – proper operation and compatibility with services provided by telecommunications companies over

connected networks

NOTES

• This manual provides basic information on how you can access commonly used PBX functions with

proprietary telephones (PTs), single line telephones (SLTs), portable stations (PSs), and DSS Consoles. For detailed information about each feature or setting, refer to the Feature Manual or PC Programming Manual.

• In this manual, several kinds of PTs appear, as follows: – IP Proprietary Telephone (IP-PT) – Digital Proprietary Telephone (DPT) – Analog Proprietary Telephone (APT) – Proprietary Telephone with a Display (Display PT)

"PT" is used as a generic term to represent all of these PTs. If a PBX feature only supports specific PTs, such as IP-PTs, the available telephone types are clearly indicated.

• IP-PTs/SIP Extensions may become busy and you may not be able to make or receive calls, depending

on the network status.

• The contents of this manual apply to PBXs with a certain software version, as indicated on the cover of

this manual. To confirm the software version of your PBX, refer to the PC Programming Manual or PT Programming Manual.

• Product specifications are subject to change without notice.

4 Operating Manual Document Version 2008-09

Feature Highlights

Visit our Web Site: www.targettelcom.com

Target Telcom Sales & Servic e Inc.

Important Phone Numbers

Sales: 248-752-3611 Service: 810-395-8555 Scheduling: 810-395-9111

4400 Martin Rd.

Capac, MI. 48014-2911

Notes for SIP Extension Users

Before using a SIP Extension, please read the following notes.

a. The following features are available for SIP Extension users:

– Making calls – Answering calls – Holding calls – Transferring calls (You cannot go on-hook before the transferred party answers.)

b. The

c. The operations for Call Forwarding (FWD)/Do Not Disturb (DND)/Personal Speed Dialing using the feature

d. The tones listed in "4.3.1 Tone" are not available for SIP Extension users. Tones or the tone types may

e. Any number pressed while hearing a Busy/DND/Reorder tone, such as the feature number to activate

f. The operations for SIP Extensions may differ from the steps in this manual, and may vary depending on

available operations using feature numbers are limited. Refer to the telephone types displayed at the

top left of each operation.

number, are not available. However, a KX-HGT100 user can store and dial personal speed dialing numbers in his/her telephone through KX-HGT100 programming. Other SIP Extension users can enable these features at SIP Extensions through system programming.

vary depending on the type of telephone being used. For example, when you put a call on hold, a specific tone for the SIP Extension may be heard, or no tone may be heard.

Automatic Callback Busy, will be ignored.

the type of telephone being used.

Safety Notices

Please observe the safety notices in this manual in order to avoid danger to users or other people, and prevent damage to property. The notices are classified as follows, according to the severity of injury or damage:

WARNING

CAUTION

Trademarks

• The Bluetooth

Panasonic Corporation is under license.

• All other trademarks identified herein are the property of their respective owners.

word mark and logos are owned by the Bluetooth SIG, Inc. and any use of such marks by

This notice means that misuse could result in death or serious injury.

This notice means that misuse could result in injury or damage to property.

Document Version 2008-09 Operating Manual 5

SAVE THESE INSTRUCTIONS

Important Safety Instructions

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Target Telcom Sales & Service Inc.

Important Phone Numbers

Sales: 248-752-3611 Service: 810-395-8555 Scheduling: 810-395-9111

4400 Martin Rd.

Capac, MI. 48014-2911

Important Safety Instructions

When using of fire, electric shock and injury to persons, including the following:

• Do not use the product near water, for example, near a bathtub, wash bowl, kitchen sink, or laundry tub,

in a wet basement, or near a swimming pool.

• Avoid using wired telephones during an electrical storm. There is a remote risk of electric shock from

lightning.

• Do not use a telephone in the vicinity of a gas leak to report the leak.

your telephone equipment, basic safety precautions should always be followed to reduce the risk

6 Operating Manual Document Version 2008-09

SAVE THESE INSTRUCTIONS

Important Information

WARNING

SAFETY REQUIREMENTS

For All Telephone Equipment

• The product may only be installed and serviced by qualified service personnel.

• To prevent possible fire or electric shock, do not expose the product to rain or moisture.

• Follow all warnings and instructions marked on the product.

• Do not place the product on an unstable surface, as a fall may cause serious internal damage.

• The

product

If you are not sure of the type of power supply to your home, consult your dealer or local power company.

• For safety purposes some products are equipped with a grounded plug. If you do not have a grounded

outlet, please have one installed. Do not bypass this safety feature by tampering with the plug.

• Do not allow anything to rest on the power cord. Do not locate the product where the power cord may be

stepped on or tripped on.

• To reduce the risk of fire or electric shock, do not overload wall outlets and extension cords.

• To reduce the risk of electric shock, do not disassemble the product. Only qualified personnel should

service the product. Opening or removing covers may expose you to dangerous voltages or other risks. Incorrect reassembly can cause electric shock.

• Unplug the product from the wall outlet and have it serviced by qualified service personnel in the following

cases:

a. When the power supply cord or plug is damaged or frayed. b. If liquid has been spilled into the product. c. If the product has been exposed to rain or water. d. If the product does not operate according to the operating instructions. Adjust only the controls that are

explained in the operating instructions. Improper adjustment of other controls may result in damage and may require service by a qualified technician to restore the product to normal operation.

e. If the product has been dropped or the cabinet has been damaged. f. If product performance deteriorates.

should only be connected to the type of electrical power supply specified on the product label.

For the PBX

• If damage

the unit to your dealer.

to the unit exposes any internal parts, disconnect the power supply cord immediately and return

• Unplug this unit from the AC outlet if it emits smoke, an abnormal smell or makes unusual noise. These

conditions can cause fire or electric shock. Confirm that smoke has stopped and contact an authorized Panasonic Factory Service Center.

• This unit is equipped with a grounded plug. For safety reasons this plug must only be connected to a

grounded outlet that has been installed according to applicable regulations.

• Do not insert objects of any kind into this product through its slots and openings, as they may touch

dangerous voltage points or short out parts that could result in a risk of fire or electric shock. Never spill liquid of any kind on or in the product.

• Use only the power cord and batteries indicated in this manual. Do not dispose of batteries in a fire, as

they may explode. Dispose according to local regulations.

CAUTION

Document Version 2008-09 Operating Manual 7

Important Information

SAFETY REQUIREMENTS

For All Telephone Equipment

• Unplug the product from the wall outlet before cleaning. Wipe the product with a soft cloth. Do not clean

with abrasive powders or with chemical agents such as benzene or thinner. Do not use liquid cleaners or aerosol cleaners.

• The product should be kept free of dust, moisture, high temperature (more than 40

vibration, and should not be exposed to direct sunlight.

For the PBX

°C [104 °F]), and

• Only use the 19-inch rack mounting equipment (attachment bracket, screws) included with the PBX.

• When relocating the equipment, first disconnect the telecom connection before disconnecting the power

connection. When the unit is installed in the new location, reconnect the power first, and then reconnect the telecom connection.

• The power supply cord is used as the main disconnect device. Ensure that the AC outlet is located near

the equipment and is easily accessible.

• Slots and openings in the front, back and bottom of the cabinet are provided for ventilation; to protect it

overheating,

from by placing the product on a bed, sofa, rug, or other similar surface while in use. The product should never be placed near or over a radiator or other heat source. This product should not be placed in a sealed environment unless proper ventilation is provided.

these openings must not be blocked or covered. The openings should never be blocked

• To protect this unit from static electricity, do not touch any external connectors of the unit.

• When this product is no longer in use, make sure to detach it from the rack.

SECURITY REQUIREMENTS

In order to use the PBX safely and correctly the Security Requirements below must be observed. Failure to do so may result in:

• Loss, leakage, falsification or theft of user information.

• Illegal use of the PBX by a third party.

• Interference or suspension of service caused by a third party.

What is User Information?

User Information is defined as:

1. Information stored on the SD Memory Card:

Phonebook data, user IDs, system settings data, passwords (User/Administrator/Installer), Personal Identification Numbers (PINs), etc.

2. Information sent from the PBX to a PC or other external device:

Phone call data (including telephone numbers of outside parties), call charge data, etc.

Requirements

1. The SD

easily removed and taken away from the PBX by a third party. Therefore, do not allow unauthorized access to prevent data leakage.

Memory Card contains software for all the processes of the PBX and all customer data. It can be

2. Always make backups of data stored on the SD Memory Card. For details, consult your dealer.

3. To prevent illegal access from the Internet, activate a Firewall.

4. To avoid unauthorized access and possible abuse of the PBX, we strongly recommend: a. Keeping the password secret. b. Selecting a complex, random password that cannot be easily guessed. c. Changing your password regularly.

5. Perform the following when sending the PBX for repair or handing it over to a third party. a. Make a backup of data stored on the SD Memory Card. b. Using an SD formatter, format the SD Memory Card so that information cannot be retrieved from it.

8 Operating Manual Document Version 2008-09

Important Information

6. To prevent data leakage, render the SD Memory Card physically unusable before disposal.

7. When user information is sent from the PBX to a PC or other external device, the confidentiality of that

information becomes the responsibility of the customer. Before disposing of the PC or other external device, ensure that data cannot be retrieved from it by formatting the hard disk and/or rendering it physically unusable.

Notice

SAFETY REQUIREMENTS

For All Telephone Equipment

• Read and understand all instructions.

For the PBX

• Keep the

lamps, motors, and televisions. These noise sources can interfere with the performance of the PBX.

unit away from heating appliances and devices that generate electrical noise such as fluorescent

• If you are having problems making calls to outside destinations, follow this procedure to test the CO lines:

1. Disconnect the PBX from all CO lines.

2. Connect known working single line telephones (SLTs) to those CO lines.

3. Make a call to an external destination using those SLTs.

If a call cannot be carried out correctly, there may be a problem with the CO line that the SLT is connected to. Contact your telephone company. If all SLTs operate properly, there may be a problem with your PBX. Do not reconnect the PBX to the CO lines until it has been serviced by an authorized Panasonic Factory Service Center.

Notes

SAFETY REQUIREMENTS

For All Telephone Equipment

• Never attempt to insert wires, pins, etc. into the vents or holes of the product.

Document Version 2008-09 Operating Manual 9

Notice for users in California

This product contains a CR coin cell lithium battery that

contains perchlorate material—special handling may apply.

See www.dtsc.ca.gov/hazardouswaste/perchlorate

Attention

• When using a Panasonic proprietary telephone (PT), use only the correct

• For users of PC Phone (Free License Version) shipped with KX-DT301/KX-T7601 USB Module:

All features of the PC Phone software are available for 90 days from the date of installation. After this period expires, the following buttons on the Operation Screen will become unavailable:

– Recording – TAM – Voice Memo – Text Memo – Speed

To continue using any of the corresponding features after the trial period, please purchase KX-TDA0350 (PC Phone, 5 licenses).

Panasonic handset.

10 Operating Manual Document Version 2008-09

F.C.C. REQUIREMENTS AND RELEVANT INFORMATION

1. Notification to the Telephone Company

This equipment complies with Part 68 of the FCC rules and the requirements adopted by the ACTA. On the side US: ACJMF04BKX-NCP500. If requested, this number must be provided to the telephone company. Installation must be performed by a qualified professional installer. If required, provide the telephone company with the following technical information:

• Telephone numbers to which the system will be connected

• Make: Panasonic

• Model: KX-NCP500 and KX-NCP1000

• Certification No.: found on the side of the unit

• Ringer Equivalence No.: 0.4B

• Facility Interface Code: 02LS2, 04DU9.BN/DN/1KN/1SN

• Service Order Code: 9.0F, 6.0P

• Required Network Interface Jack: RJ45S, RJ48C

2. Ringer Equivalence Number (REN)

The REN is used to determine the number of devices that may be connected to a telephone line. Excessive RENs on a telephone line may result in the devices not ringing in response to an incoming call. In most but not all areas, the sum of RENs should not exceed five (5.0). To be certain of the number of devices that may be connected to a line, as determined by the total RENs, contact the local telephone company. The REN for this product is part of the product identifier that has the format US: ACJMF04BKX-NCP500. The digits represented by 04 are the REN without a decimal point (e.g., 04 is a REN of 0.4). For earlier products, the REN is separately shown on the label.

3. Incidence of Harm to the Telephone Lines

If this equipment causes harm to the telephone network, the telephone company will notify you in advance that temporary discontinuance of service may be required. But if advance notice isn’t practical, the telephone company will notify the customer as soon as possible. Also, you will be advised of your right to file a complaint with the FCC if you believe it is necessary.

4. Changes in Telephone Company Communications Facilities, Equipment, Operations and

Procedures

The telephone company may make changes in its facilities, equipment, operations or procedures that could affect the operation of the equipment. If this happens the telephone company will provide advance notice in order for you to make necessary modifications to maintain uninterrupted service.

5. Trouble with this equipment

If trouble is experienced with this equipment, for repair or warranty information, please see the attached warranty, which includes the Service Center Directory. If the equipment is causing harm to the telephone network, the telephone company may request that you disconnect the equipment until the problem is resolved.

6. Connection to Party Line

Connection to party line service is subject to state tariffs. Contact the state public utility commission, public service commission or corporation commission for information.

7. Combined Use with Alarm Equipment

If your home has specially wired alarm equipment connected to the telephone line, ensure the installation of this equipment does not disable your alarm equipment. If you have questions about what will disable alarm equipment, consult your telephone company or a qualified installer.

of this equipment is a label that contains, among other information, a product identifier in the format

Note

This equipment to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful

Document Version 2008-09 Operating Manual 11

has been tested and found to comply with the limits for a Class B digital device, pursuant

F.C.C. REQUIREMENTS AND RELEVANT INFORMATION

Visit our Web Site: www.targettelcom.com

Target Telcom Sales & Service Inc.

Important Phone Numbers

Sales: 248-752-3611 Service: 810-395-8555 Scheduling: 810-395-9111

4400 Martin Rd.

Capac, MI. 480 14-2911

interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by one or more of the following measures:

by turning the equipment off and on, the user is encouraged to try to correct the interference

• Reorient or relocate the receiving antenna.

• Increase the separation between the equipment and receiver.

• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.

• Consult the dealer or an experienced radio/TV technician for help.

CAUTION

• Any changes or modifications not expressly approved by the party responsible for compliance could

void the user’s authority to operate this device. When programming emergency numbers and/or making test calls to emergency numbers:

1. Remain on

2. Perform such activities in the off-peak hours, such as early morning hours or late evenings.

• The software contained in the ARS and TRS features to allow user access to the network must be

upgraded to recognize newly established network area codes and exchange codes as they are placed into service. Failure to upgrade the on-premise PBXs or peripheral equipment to recognize the new codes as they are established will restrict the customer and users of the PBX from gaining access to the network and to these codes. KEEP THE SOFTWARE UP TO DATE WITH THE LATEST DATA.

the line and briefly explain to the dispatcher the reason for the call before hanging up.

12 Operating Manual Document Version 2008-09

F.C.C. REQUIREMENTS AND RELEVANT INFORMATION

For 2.4 GHz Cell Station

Privacy of communications may not be ensured when using the wireless systems.

CAUTION

Any changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate this device.

Note

This

equipment to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.

• Increase the distance between the equipment and receiver.

• Connect the equipment to an outlet on a circuit different from that to which the receiver is connected.

• Consult the dealer or an experienced radio/TV technician for help.

has been tested and found to comply with the limits for a Class B digital device, pursuant

Some wireless telephones operate at frequencies that may cause interference to nearby TVs and VCRs. To minimize or prevent such interference, the base of the wireless telephone should not be placed near or on top of a TV or VCR. If interference is experienced, move the wireless telephone further away from the TV or VCR. This will often reduce, or eliminate, interference. Operating near 2.4 GHz electrical appliances may cause interference. Move away from the electrical appliances.

CAUTION

To comply with FCC RF exposure requirements in uncontrolled environment:

• This equipment must be installed and operated in accordance with provided instructions and a

minimum 20 cm (8 in) spacing must be provided between antenna and all person’s body (excluding extremities of hands, wrist and feet) during wireless modes of operation.

• This

Medical—consult the manufacturer of any personal medical devices, such as pacemakers, to determine if they are adequately shielded from external RF (radio frequency) energy. (The unit operates in the frequency range of 2401 MHz to 2480 MHz, and the power output level can range from 0.004 W to 0.4 W.) Do not use the unit in health care facilities if any regulations posted in the area instruct you not to do so. Hospitals or health care facilities may be using equipment that could be sensitive to external RF (radio frequency) energy.

transmitter must not be co-located or operated in conjunction with any other antenna or transmitter.

Document Version 2008-09 Operating Manual 13

F.C.C. REQUIREMENTS AND RELEVANT INFORMATION

For DECT 6.0 Cell Station

Privacy of communications may not be ensured when using the wireless systems.

CAUTION

Any changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate this device.

Note

This

• Reorient or relocate the receiving antenna.

• Increase the distance between the equipment and receiver.

• Connect the equipment to an outlet on a circuit different from that to which the receiver is connected.

• Consult the dealer or an experienced radio/TV technician for help.

has been tested and found to comply with the limits for a Class B digital device, pursuant

CAUTION

To comply with FCC RF exposure requirements in uncontrolled environment:

• This equipment must be installed and operated in accordance with provided instructions and a

minimum 20 cm (8 in) spacing must be provided between antenna and all person’s body (excluding extremities of hands, wrist and feet) during wireless modes of operation.

• This

Medical—consult the manufacturer of any personal medical devices, such as pacemakers, to determine if they are adequately shielded from external RF (radio frequency) energy. (The unit operates in the frequency range of 1920 MHz to 1930 MHz, and the output peak power level is less than 0.12 W.) Do not use the unit in health care facilities if any regulations posted in the area instruct you not to do so. Hospitals or health care facilities may be using equipment that could be sensitive to external RF (radio frequency) energy.

transmitter must not be co-located or operated in conjunction with any other antenna or transmitter.

14 Operating Manual Document Version 2008-09

Table of Contents

1 Operation ................................................................................................19

1.1

1.1.1 Before Operating the Telephones ..................................................................................20

1.2 Basic Operations .............................................................................................................30

1.2.1 Making Calls ...................................................................................................................30

1.2.2 Answering Calls ..............................................................................................................32

1.3 Telephone Features and Operation ...............................................................................34

1.3.1 Absent Message .............................................................................................................34

1.3.2 Account Code Entry .......................................................................................................35

1.3.3 Alternate Calling—Ring/Voice ........................................................................................36

1.3.4 Automatic Callback Busy (Camp-on) .............................................................................36

1.3.5 BGM (Background Music) ..............................................................................................38

1.3.6 Call Hold .........................................................................................................................38

1.3.7 Call Monitor ....................................................................................................................41

1.3.8 Call Park .........................................................................................................................41

1.3.9 Call Pickup .....................................................................................................................43

1.3.10 Call Splitting ...................................................................................................................44

1.3.11 Call Transfer ...................................................................................................................45

1.3.12 CALL WAITING FEATURES ..........................................................................................48

1.3.13 Call Waiting Tone ...........................................................................................................53

1.3.14 Character Entry ..............................................................................................................54

1.3.15 Conference .....................................................................................................................57

1.3.16 Conference, Unattended ................................................................................................61

1.3.17 Data Line Security ..........................................................................................................62

1.3.18 DISA (Direct Inward System Access) .............................................................................63

1.3.19 DND (Do Not Disturb) .....................................................................................................66

1.3.20 Door Open ......................................................................................................................69

1.3.21 Doorphone Call ..............................................................................................................70

1.3.22 EFA (External Feature Access) ......................................................................................71

1.3.23 Executive Busy Override ................................................................................................71

1.3.24 Extension Dial Lock ........................................................................................................73

1.3.25 Extension Feature Clear .................................................................................................74

1.3.26 Extension PIN (Personal Identification Number) ............................................................75

1.3.27 External Relay ................................................................................................................76

1.3.28 External Sensor ..............................................................................................................77

1.3.29 FWD (Call Forwarding) ...................................................................................................77

1.3.30 Hands-free Answerback .................................................................................................84

1.3.31 Hands-free Operation .....................................................................................................85

1.3.32 Headset Operation .........................................................................................................85

1.3.33 HOSPITALITY FEATURES ............................................................................................89

1.3.34 Hot Line ..........................................................................................................................89

1.3.35 ICD GROUP FEATURES ...............................................................................................90

1.3.36 ICD Group Features—Call Log History for ICD Group ...................................................91

1.3.37 ICD Group Features—Incoming Call Queue Monitor .....................................................92

1.3.38 ICD Group Features—Log-in/Log-out ............................................................................93

1.3.39 ICD Group Features—Log-in/Log-out Monitor and Remote Control ..............................95

1.3.40 ICD Group Features—Manual Queue Redirection .........................................................97

1.3.41 ICD Group Features—Supervisory ................................................................................97

1.3.42 Message Waiting ............................................................................................................99

1.3.43 Mute .............................................................................................................................101

1.3.44 Off-hook Monitor ...........................................................................................................101

1.3.45 OHCA (Off-hook Call Announcement) .........................................................................102

Before Operating the Telephones .................................................................................20

Document Version 2008-09 Operating Manual 15

Table of Contents

1.3.46 One-touch Dialing .........................................................................................................102

1.3.47 Paging ..........................................................................................................................103

1.3.48 Paralleled Telephone ...................................................................................................104

1.3.49 PDN (Primary Directory Number)/SDN (Secondary Directory Number)

Extension ......................................................................................................................105

1.3.50 Printing Message ..........................................................................................................108

1.3.51 Privacy Release ...........................................................................................................109

1.3.52 Private Network Features—CLIP (Calling Line Identification Presentation) .................110

1.3.53 Private Network Features—CLIR (Calling Line Identification Restriction) ....................111

1.3.54 Private Network Features—COLP (Connected Line Identification Presentation) ........111

1.3.55 Private Network Features—COLR (Connected Line Identification Restriction) ...........112

1.3.56 Private Network Features—Displaying Your Telephone Number on the Called Party’s

Telephone ....................................................................................................................112

1.3.57 Private Network Features—TIE Line Access ...............................................................113

1.3.58 Quick Dialing ................................................................................................................114

1.3.59 Redial, Last Number .....................................................................................................114

1.3.60 Room Status Control ....................................................................................................115

1.3.61 Self Labeling (KX-NT366 only) .....................................................................................118

1.3.62 Speed Dialing, Personal ...............................................................................................119

1.3.63 Speed Dialing, System .................................................................................................120

1.3.64 SVM (Simplified Voice Message) .................................................................................120

1.3.65 TAFAS (Trunk Answer From Any Station) ...................................................................130

1.3.66 Timed Reminder ...........................................................................................................130

1.3.67 Time Service ................................................................................................................132

1.3.68 Verification Code Entry .................................................................................................133

1.3.69 VOICE MAIL FEATURES .............................................................................................133

1.3.70 Voice Mail Features—LCS (Live Call Screening) .........................................................134

1.3.71 Voice Mail Features—Two-way Record .......................................................................136

1.3.72 Voice Mail Features—Voice Mail Integration ...............................................................137

1.3.73 Wake-up Call ................................................................................................................138

1.3.74 Walking COS ................................................................................................................140

1.3.75 Walking Extension ........................................................................................................141

1.3.76 Walking Extension, Enhanced ......................................................................................142

1.3.77 Whisper OHCA .............................................................................................................144

1.3.78 Wireless XDP Parallel Mode ........................................................................................145

1.4 Display Features ...........................................................................................................146

1.4.1 Call Log, Incoming ........................................................................................................146

1.4.2 Call Log, Outgoing ........................................................................................................148

1.4.3 Directories ....................................................................................................................151

1.4.4 System Feature Access ...............................................................................................152

2 Manager Operation ..............................................................................157

2.1 Manager Service Features ............................................................................................158

2.1.1 Dial Tone Transfer ........................................................................................................158

2.1.2 External BGM (Background Music) ..............................................................................158

2.1.3 OGM (Outgoing Messages) .........................................................................................158

2.1.4 Private Network Features—NDSS (Network Direct Station Selection) Monitor

Release ........................................................................................................................160

2.1.5 Remote Extension Dial Lock ........................................................................................161

2.1.6 Time Service Mode Control ..........................................................................................161

3 Customizing Your Phone & System ...................................................163

3.1 Personal Programming .................................................................................................164

3.1.1 Programming Information .............................................................................................164

3.1.2 Personal Programming .................................................................................................164

16 Operating Manual Document Version 2008-09

Table of Contents

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Target Telcom Sales & Service Inc.

Important Phone Numbers

Sales: 248-752-3611 Service: 810-395-8555 Scheduling: 810-395-9111

4400 Martin Rd.

Capac, MI. 48014-2911

3.1.3 Programming Feature Clear .........................................................................................172

3.1.4 Customizing the Buttons ..............................................................................................174

3.2 Manager Programming .................................................................................................179

3.2.1 Programming Information .............................................................................................179

3.2.2 Manager Programming .................................................................................................179

3.3 System Programming ...................................................................................................182

3.3.1 Programming Information .............................................................................................182

3.3.2 System Programming ...................................................................................................185

4 Appendix ...............................................................................................189

4.1 Troubleshooting ............................................................................................................190

4.1.1 Troubleshooting ............................................................................................................190

4.2 Feature Number Table ..................................................................................................193

4.2.1 Feature Number Table .................................................................................................193

4.3 Tone ................................................................................................................................201

4.3.1 Tone .............................................................................................................................201

Index............................................................................................................205

Document Version 2008-09 Operating Manual 17

Table of Contents

Visit our Web Site: www.targettelcom.com

Target Telcom Sales & Service Inc.

Important Phone Numbers

Sales: 248-752-3611 Service: 810-395-8555 Scheduling: 810-395-9111

4400 Martin Rd.

Capac, MI. 480 14-2911

18 Operating Manual Document Version 2008-09

Section 1

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Target Telcom Sales & Servic e Inc.

Important Phone Numbers

Sales: 248-752-3611 Service: 810-395-8555 Scheduling: 810-395-9111

4400 Martin Rd.

Capac, MI. 48014-2911

Operation

This chapter shows you step by step how to use each feature. Read this chapter to become familiar with the many useful features of this PBX.

Document Version 2008-09 Operating Manual 19

REDIAL

1.1.1 Before Operating the Telephones

1.1 Before Operating the Telephones

1.1.1 Before Operating the Telephones

What Kind of Telephone Can Be Used?

You can use the following types of telephone with this PBX:

• Panasonic IP Proprietary Telephone (IP-PT)

(e.g., KX-NT346 or KX-NT366)

• SIP Extension

(e.g., KX-HGT100)

• Panasonic Proprietary Telephone (PT)

(e.g., KX-T7636 or KX-DT346)

• Panasonic Portable Station (PS)

(e.g., KX-TD7690)

• Single Line Telephone (SLT)

(e.g., rotary pulse telephone)

Which features are available depend on the type of telephone being used. If you are using a

proprietary telephone with a special feature button such as

follow the operation with the button or display messages for easy programming. If you use a large display telephone (e.g., KX-NT346 or KX-T7636), you can follow the displayed messages to use the features. If your telephone does not have feature buttons and/or a display, you may operate the PBX by entering a feature number instead. Follow the operation for your type of telephone. If you use a Console, you can use the buttons on the Console as the buttons on the connected proprietary telephone.

or a display (Display PT) or both, you can

Panasonic

• If you use a Panasonic proprietary

telephone which does not have feature buttons, you may change one of the unused flexible buttons to a feature button. Refer to "3.1.4 Customizing the Buttons".

Registration for your Portable Station (PS)/SIP Extension

Your PS/SIP through system programming. To confirm the extension number of your PS, refer to "Your extension information" in "3.1.2 Personal Programming". For SIP Extension users, follow the instructions for your SIP Extension.

Extension must be registered with the PBX and assigned an extension number before initial use,

Feature Numbers

To use There are two types of feature numbers as follows:

• Flexible feature number

• Fixed feature number

Fixed feature numbers cannot be changed. However, you can change the flexible numbers to other numbers for easier use. In this manual, the default numbers (factory installed) are used for operations.

A flexible number is shown as the feature number. Write the new number in the "Feature Number Table" (Appendix).

certain features, you need to enter specified feature numbers (and an additional parameter, if required).

(half-shaded key). Use the new programmed number if you have changed

20 Operating Manual Document Version 2008-09

(Level increases)

Down

(Level decreases)

RightLeft

ENTER

Left

(counter-clockwise)

Level decreases

Right

(clockwise)

Level increases

(Level increases)

Down

(Level decreases)

1.1.1 Before Operating the Telephones

If you use a single line telephone which does not have the " " or "#" keys;

it is not possible to access features that have " " or "#" in their feature numbers.

Tone

You will hear various tones, during or after an operation, for confirmation. Refer to "4.3.1 Tone" (Appendix).

Display

In this

manual, you will see "the display …". This refers to the display of a Panasonic proprietary telephone. If your telephone is not a Panasonic display proprietary telephone, the message will not be displayed. If you use a Panasonic display proprietary telephone, the display helps you confirm the settings. Some proprietary telephones also give you easy access to features. A message is displayed depending on the feature. By pressing the corresponding button on the side or at the bottom of the display, or pressing the Navigator Key, you can access the desired feature. Furthermore, depending on the display proprietary telephone, you can operate features or make calls using the display message. Refer to "1.4 Display Features".

Your Extension Number

If you use a Panasonic display proprietary telephone, you can check your own extension number on the display. Press the TRANSFER button or Soft (S1) button while on-hook.

Using a Navigator Key/Jog Dial/Volume Key

The Navigator items on the display. Press the Navigator Key/Volume Key or rotate the Jog Dial in the desired direction. The contrast or the volume level and the items will change as follows:

Navigator Key

Key can be used for the display contrast and the volume control or you can search for desired

Jog Dial Volume Key

Examples

Document Version 2008-09 Operating Manual 21

The displays and the illustrations shown as examples are from a telephone connected to the KX-NCP500.

Restrictions

Some features may be restricted at your extension depending on system programming and the type of telephone being used.

CO line

group no.

(CO)

desired no.

account code

extension no.

outside

phone no.

dial key

HOLD

1.1.1 Before Operating the Telephones

Icon Descriptions

The following icons show you the feature availability, notes and action to use the features.

This feature cannot be used with a single line telephone.

See "Programming" for Related Programming if necessary.

Off-hook (One of the following).

• Lift the handset.

• Press the SP-PHONE button.

• Press the

start talking, lift the handset.)

MONITOR button. (To

• Press TALK button.

On-hook (One of the following).

• Hang up.

• Press the SP-PHONE button.

• Press the MONITOR button.

• Press CANCEL button.

Press the corresponding feature button on the proprietary telephone.

Seize a CO line (One of the following).

• Press the CO button.

• Dial automatic line access

number 9.

• Dial CO line group access

number and CO line group number.

Press the Call button on the Doorphone.

Press the hookswitch lightly.

Talk.

Enter the required number. <Example>

Enter the account code.

Dial an extension number.

Dial the telephone number.

Press the HOLD button on your SIP Extension.

You will hear a busy, confirmation, dial, ring or ringback tone. B. Tone: Busy Tone C. Tone: Confirmation Tone D. Tone: Dial Tone R. Tone: Ring Tone R. B. Tone: Ringback Tone

Dial outside phone number.

Press any dial key (0–9, , #).

22 Operating Manual Document Version 2008-09

SP-PHONE

AUTO DIAL

STORE

PAUSE

REDIAL

MESSAGE

INTERCOM

MONITOR

AUTO ANS

MUTE

1.1.1 Before Operating the Telephones

When You Use a Panasonic Proprietary Telephone

If you use a Panasonic proprietary telephone and the Console, they may have some of the useful feature buttons described below. For a PS user, refer to "Operating Instructions" for PS. These buttons make operations simple. The illustrations may differ from the buttons on your telephone.

Buttons on the PT

Flexible Buttons:

Used to make or receive an outside call

(CO button), or as a feature button. Button assignment is required. Refer to "Customized Buttons" for details.

AUTO DIAL/STORE:

Used for System/Personal Speed Dialing

or storing program

changes.

REDIAL:

Used to redial the last dialed number.

SP-PHONE:

Used for hands-free operation.

PAUSE:

Used to insert a pause when storing a telephone number. This button also functions as the PROGRAM button when there is no PROGRAM button on your telephone.

MESSAGE:

Used to leave a message waiting indication or call back the party who left the message waiting indication.

INTERCOM:

Used to calls.

make or receive intercom

MONITOR:

Used for hands-free dialing. You can monitor the party’s voice in hands-free mode.

Document Version 2008-09 Operating Manual 23

Soft Buttons:

Used to bottom of the display.

select the item displayed on the

AUTO ANS (Auto Answer)/MUTE:

Used to receive an incoming call in hands-free mode or mute the microphone during a conversation.

TRANSFER

HOLD

FLASH/

RECALL

CONF

VOICE CALL

MUTE

FWD/DND

PROGRAM

ANSWER

RELEASE

VOL

1.1.1 Before Operating the Telephones

TRANSFER:

Used to party.

transfer a call to another

FLASH/RECALL:

Used to disconnect the current call and make another call without hanging up. This button can also be used as a CANCEL

button while on-hook.

VOICE CALL/MUTE:

Used to monitor an intercom call automatically, but it cannot be used for hands-free conversations. It also mutes the handset microphone during a conversation.

HOLD:

Used to place a call on hold.

CONF (Conference):

Used to establish a multiple party conversation.

Call Forwarding (FWD)/Do Not Disturb (DND):

Used to or Do Not Disturb (DND).

perform Call Forwarding (FWD)

PROGRAM:

Used to enter and exit the Programming mode.

RELEASE:

Used to disconnect the line.

ANSWER:

Used to answer an incoming call.

Navigator Key/Jog Dial/Volume Key:

Used to adjust the volume and the display contrast or select desired items.

24 Operating Manual Document Version 2008-09

(PF)

MODE

SELECT

SHIFT

1.1.1 Before Operating the Telephones

Programmable Feature (PF):

Located on the upper part of the Flexible button array or on the DSS Console.

Assigns the desired button and used to access the stored feature. Mostly

used as a One-touch Dialing button. (Only the "F and number" may be shown on some telephones.)

SELECT:

Used to select the displayed item or to call the displayed phone number.

ENTER:

Used to confirm the selected item.

Used to switch the page for the Self Labeling feature. (KX-NT366 only)

MODE:

Used to shift the display to access various features.

SHIFT:

Used to access the second level of Soft button features.

CANCEL:

Used to cancel the selected item.

Customized Buttons

If the term is in parentheses like (Account) in this manual, it means a flexible button has been made into an "Account" button. To customize, refer to "3.1.4 Customizing the Buttons".

Button Feature

Loop-CO (L-CO)

Group-CO (G-CO)

Single-CO (S-CO) Used to access a specified CO line for making or receiving outside calls.

Direct Station Selection (DSS)

One-touch Dialing Used to access a desired party or system feature with one touch.

Incoming Call Distribution Group (ICD Group)

Message

Message for Another Extension

Used to access an idle CO line for making outside calls. Incoming outside calls from any CO line arrive at this button.

Used to access an idle CO line in a specified CO line group for making outside calls. Incoming calls from CO lines in the assigned CO line group arrive at this button.

Used to access an extension with one touch. It is also possible to be changed to the other feature button.

Used to access a specified incoming call distribution group for making or receiving calls.

Used to leave a message waiting indication or call back the party who left the message waiting indication.

Used to have a Message button for another extension.

Document Version 2008-09 Operating Manual 25

1.1.1 Before Operating the Telephones

Button Feature

Call Forwarding (FWD)/Do Not Disturb (DND)—Both calls

Used to forward all calls to a specified destination or refuse.

FWD/DND—Outside calls Used to forward CO line calls to a specified destination or refuse.

FWD/DND—Intercom calls Used to forward intercom calls to a specified destination or refuse.

Group FWD—Both calls Used to forward all the calls to your group to a specified destination.

Group FWD—Outside calls Used to forward the CO line calls to your group to a specified destination.

Group FWD—Intercom calls Used to forward the intercom calls to your group to a specified destination.

Account Used to enter an account code.

Conference Used to establish a multiple party conversation.

Terminate

External Feature Access (EFA)

Used to disconnect the current call and make another call without hanging up.

Used to access special features offered by a host PBX or a telephone company.

Call Park Used to park or retrieve a call in a preset parking zone.

Call Park (Automatic Park Zone)

Used to park a call in an idle parking zone automatically.

Call Log Used to show the incoming call information.

Call Log for ICD Group Used to have a Call Log button for incoming call distribution group.

Log-in/Log-out Used to switch between the log-in and log-out mode.

Log-in/Log-out of a specified group

Used to have a Log-in/Log-out button for another incoming call distribution group.

Log-in/Log-out for all groups Used to have a Log-in/Log-out button for all groups.

Hurry-up

Used to transfer the longest waiting call in the queue of an incoming call distribution group to the overflow destination.

Wrap-up Used to switch the wrap-up status, Ready and Not Ready mode.

System Alarm Used to confirm a PBX error.

Time Service (Day/Night/ Lunch/Break)

Used to switch the time service mode.

Answer Used to answer an incoming call.

Release

Used to disconnect the line during or after a conversation or to complete a Call Transfer.

Toll Restriction (TRS) Used to change the toll restriction level of other extension users temporarily.

Calling Line Identification Restriction (CLIR)

Connected Line Identification Restriction (COLR)

Used to switch between the CLIP and CLIR services.

Used to switch between the COLP and COLR services.

Headset Used to talk using the headset.

26 Operating Manual Document Version 2008-09

1.1.1 Before Operating the Telephones

Button Feature

Time Service Switching Mode (Automatic/Manual)

Used to switch the time service mode, Automatic or Manual.

Two-way Record Used to record a conversation into your own mailbox.

Two-way Transfer Used to record a conversation into the mailbox of a specific extension.

One-touch Two-way Transfer

Live Call Screening (LCS)

Used to record a conversation into the mailbox of a specific extension with one touch.

Used to monitor your own voice mailbox while an incoming caller is leaving a message and, if desired, intercept the call.

Voice Mail Transfer Used to transfer a call to the mailbox of a specified extension.

Network Direct Station Selection (NDSS)

Used to access an extension connected to other PBXs in the network with one touch.

CTI Used to access CTI features.

Check-in Used to switch the room status of extensions from Check-out to Check-in.

Check-out Used to switch the room status of extensions from Check-in to Check-out.

Cleaned-up

Primary Directory Number (PDN)

Used to switch the room status of extensions between Ready and Not Ready.

Used to make and receive both outside and intercom calls.

Secondary Directory Number (SDN)

Used to show the current status of another extension, call the extension, and pick up or transfer calls to it.

Document Version 2008-09 Operating Manual 27

The DSS button light shows the current status as follows:

Off: The extension is idle. Red on: Your or another extension is using the line.

Customizing Your Phone

3.1.3 Customizing the Buttons Create or edit a Direct Station Selection (DSS) button.

PT and SLT

PT/SLT/PS/SIP Extn.

Off-hook.

Talk.

Dial extension number or press DSS.

extension no.

(DSS)

Feature title

Operation steps

The description of the icons are explained on "Icon Descriptions".

Conditions

Hints

Programming References: The related or required programming is noted.

For quick operation

If you are an operator or dial some extensions frequently, DSS buttons are useful.

Calling Another Extension

Intercom Call

To call using a directory, refer to "1.4.3 Directories".

3.1.2 Settings on the Programming Mode—Preferred Line Assignment—Outgoing Select the seized line when going off-hook.

Hands-free Operation

You can make an intercom call and have a conversation in hands-free mode using the SPPHONE button (refer to "1.3.37 Hands-free Operation").

1.1.1 Before Operating the Telephones

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Target Telcom Sales & Servic e Inc.

Important Phone Numbers

Sales: 248-752-3611 Service: 810-395-8555 Scheduling: 810-395-9111

4400 Martin Rd.

Capac, MI. 48014-2911

How to Follow the Steps

An example of system operation is shown below.

28 Operating Manual Document Version 2008-09

Connection Example

External Sensor/

External Relay Device

Doorphone & Door Opener

External Music Source

Pager/

Speaker

Voice Processing

System

KX-T7636/ KX-T7633

Remote PC

Printer

Telephone Company

CSPS

Fax Machine

USB

Amplifier

SLT

APT

DSS Console

DPT

DSS Console

IP-PT

SIP Extension

IP Softphone, CA

Client PC

KX-T7600 KX-T7600

Pure IP-PBX

KX-DT346/ KX-DT343

USB

KX-DT300

CTI Server

Wireless Phone

Router

Private

IP Network

ITSP

Network

DCE

(e.g., ADSL

Modem)

WAN

This diagram shows you a connection example.

1.1.1 Before Operating the Telephones

Document Version 2008-09 Operating Manual 29

ITSP: Internet Telephony Service Provider DCE: Data Circuit Terminating Equipment CA: Communication Assistant

PT/SLT/PS/SIP Extn.

Off-hook.

Talk.

Dial extension number, or press DSS or SDN.

extension no.

(DSS)

(SDN)

1.2.1 Making Calls

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Important Phone Numbers

Sales: 248-752-3611 Service: 810-395-8555 Scheduling: 810-395-9111

4400 Martin Rd.

Capac, MI. 48014-2911

1.2 Basic Operations

1.2.1 Making Calls

– Intercom Call

– Operator Call

– Calling an Outside Party

Intercom Call

You can call another extension user.

• The DSS button light shows the current status as follows:

Off: The extension is idle. Red on: Your or another extension is using the line.

• * You

have to press the SDN button once or twice depending on the mode of the SDN button. For details, refer to "1.3.49 PDN (Primary Directory Number)/SDN (Secondary Directory Number) Extension".

• To call using a directory, refer to "1.4.3 Directories".

• For quick operation

If you are an operator or dial some extensions frequently, DSS buttons are useful.

• Hands-free Operation

You can make an intercom call and have a conversation in hands-free mode using the SP-PHONE button (refer to "1.3.31 Hands-free Operation

").

Customizing Your Phone

• 3.1.2 Personal Programming—

Select the seized line when going off-hook.

Preferred Line Assignment—Outgoing

• 3.1.4 Customizing the Buttons

Create or edit a Direct Station Selection (DSS) button.

30 Operating Manual Document Version 2008-09

Off-hook.

Enter 0.

PT/SLT/PS/SIP Extn.

Off-hook. Talk.

Dial outside phone number.

Press L-CO or enter automatic

line access number.

(L-CO)

outside

phone no.

PT/SLT/PS/SIP Extn.

Off-hook. Talk.

Press G-CO or enter CO line

group access number and then CO line group number (2 digits).

Dial outside phone number.

outside

phone no.

(G-CO)

CO line

group no.

PT/SLT/PS/SIP Extn.

1.2.1 Making Calls

Operator Call

You can call an extension or a group assigned as the operator.

Calling an Outside Party

You have to seize a CO line before dialing an outside phone number because external calls are made via your PBX. Select one of the following methods:

Automatic Line Access

CO Line Group Access

Document Version 2008-09 Operating Manual 31

PT and SLT

PT/PS

Off-hook. Talk.

Press S-CO.

(S-CO)

Dial outside phone number.

outside

phone no.

Talk.

Off-hook.

PT/SLT/PS/SIP Extn.

1.2.2 Answering Calls

S-CO Line Access

• Each of the S-CO button or G-CO button light shows the current status as follows:

Off: The line is idle. Red on: The line is in use.

• You may be restricted from making a call to the specified outside party. To make a call, refer

to "1.3.68 Verification Code Entry" or "1.3.74 Walking COS".

• To confirm number before dialing, you can enter a phone number and confirm it on the

display and then go off-hook. (Predialing)

• To make

It will re-access the CO line and provide external dial tone. Pressing the Terminate button will provide intercom dial tone. You can dial the new phone number without going on/off-hook.

• Hands-free Operation

You can make an outside call and have a conversation in hands-free mode using the SP-PHONE button (refer to "1.3.31 Hands-free Operation").

a call to another party without going on-hook, press the FLASH/RECALL button.

Customizing Your Phone

• 3.1.2 Personal Programming—

• 3.1.4 Customizing the Buttons

1.2.2 Answering Calls

Preferred Line Assignment—Outgoing

Select the seized line when going off-hook.

Create or edit a Loop-CO (L-CO) button, a Group-CO (G-CO) button, a Single-CO (S-CO) button or a Terminate button.

32 Operating Manual Document Version 2008-09

1.2.2 Answering Calls

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Important Phone Numbers

Sales: 248-752-3611 Service: 810-395-8555 Scheduling: 810-395-9111

4400 Martin Rd.

Capac, MI. 48014-2911

• You can select one of the following methods to answer calls: – Lift the handset to receive the preferred line.

(Default: Ringing line is selected.)

– Press the SP-PHONE button.

(Refer to "1.3.31 Hands-free Operation

".)

– Press the flashing CO, INTERCOM, ICD Group, PDN, or SDN button directly. – Press the Answer button.

Customizing Your Phone

• 3.1.2 Personal Programming

—Preferred Line Assignment

Select the seized line when going off-hook.

Alternate Receiving—Ring/Voice

Select the alerting method, either ring or the other party’s voice.

—Incoming

• 3.1.4 Customizing the Buttons

Create or edit an Incoming Call Distribution Group (ICD Group), Primary Directory Number (PDN), or Secondary Directory Number (SDN) button.

Document Version 2008-09 Operating Manual 33

Enter required number.

2 3 4 5

Gone Home At Ext %%%% + Back at %%:%% + Out until %%/%% +

Will Return Soon

7 8

In a Meeting

Extension no.

Hour : Minute

Month / Day

PT/SLT/PS

Off-hook.

Enter 750.

7 5

On-hook.

Enter #.

C.Tone

Off-hook.

Enter 0.

On-hook.

Enter 750.

7 5

C.Tone

PT/SLT/PS

1.3.1 Absent Message

1.3 Telephone Features and Operation

1.3.1 Absent Message

You can show the reason you do not answer, if the caller uses a Panasonic display proprietary telephone. There

are eight preprogrammed messages and one for your personal message (16 characters). The selected

message is shown on the display of your telephone.

Message no.

To set

Message (Example)

Will Return Soon

Gone Home

3 At Ext %%%% (Extension number)

4 Back at %%:%% (Hour:Minute)

5 Out until %%/%% (Month/Day)

In a Meeting

9 A message assigned for each extension.

(Personal Absent Message)

To cancel

34 Operating Manual Document Version 2008-09

• Enter the desired value in the "%" positions. You must enter the correct number of characters

Enter #.

Off-hook.

account code

Enter account code (max. 10 digits).

Press Account or enter 49.

Dial outside

phone number.

outside

phone no.

Seize CO line before entering outside phone number.

D.Tone

(Account)

PT/SLT/PS/SIP Extn.

as represented by the "%" using 0 to 9 or .

• The preprogrammed messages can be changed through system programming.

• To create your personal message (Message no. 9), refer to "3.1.2 Personal Programming

1.3.2 Account Code Entry

You may

give a specified account code to extension users and check their telephone usage. You can specify

an account code for each client and check the call duration.

• A Panasonic proprietary telephone extension user can enter an account code during a

conversation and when hearing reorder tone after the other party hangs up.

• Account codes may use the digits "0" through "9".

• Depending on

an outside call.

the settings of your PBX, you may be required to enter an account code to make

• If you enter the wrong code, press the "

" key and re-enter the account code.

Document Version 2008-09 Operating Manual 35

• For your convenience, you can store the code with the phone number in the memory (e.g.,

Speed Dialing).

Customizing Your Phone

• 3.1.4 Customizing the Buttons

Create or edit an Account button.

Ring

Hello

After dialing

Enter .

PT/SLT/PS

Talk.

C.Tone

1.3.4 Automatic Callback Busy (Camp-on)

1.3.3 Alternate Calling—Ring/Voice

The caller can alternate the alerting method, either ring or voice, when making an intercom call. On the either ring or voice, when receiving an intercom call. Ringing (Default): You can call the other party with a ring tone. Voice-calling: You can talk to the other party immediately after confirmation tone.

To change the method

other hand, any extension can set the alerting method,

• Voice-calling from a SIP Extension is not available.

• If the called party uses a SIP Extension, single line telephone (SLT) or portable station (PS),

Voice-calling is not available.

• This feature

is not available when the called party’s telephone is in the Voice Call Deny mode.

Customizing Your Phone

• 3.1.2 Personal Programming—Alternate Receiving—Ring/Voice

Select the alerting method, either ring or the other party’s voice.

1.3.4 Automatic Callback Busy (Camp-on)

If a dialed extension or a desired CO line is busy, you can set the telephone to receive callback ringing:

• when a dialed extension becomes idle.

• when your desired CO line that is in use by another extension becomes idle.

You cannot set Automatic Callback Busy for a busy party outside of the PBX. When you answer the callback ringing:

• For an outside call: The line is seized.

• For an intercom call: The called extension starts ringing automatically.

36 Operating Manual Document Version 2008-09

To set (for both extension and CO line)

PT/SLT/PS

While hearing a busy tone

Enter 6.

On-hook.

C.Tone

Off-hook.

PT/SLT/PS

Talk.

While hearing a callback ringing

R.B.Tone

Off-hook.

PT/SLT/PS

Talk.

Dial outside

phone number.

outside

phone no.

While hearing a callback ringing

Off-hook.

PT/SLT/PS

On-hook.

4 6

Enter 46.

C.Tone

To answer the callback ringing from an idle extension

1.3.4 Automatic Callback Busy (Camp-on)

To answer the callback ringing from an idle CO line

• If you do not answer the callback ringing within 10 seconds, this feature will be canceled.

Automatic Callback Busy Cancel

Document Version 2008-09 Operating Manual 37

Off-hook. On-hook.

Enter BGM number (1 digit) or 0 to cancel.

Enter 751.

Cancel

BGM no.

5 17

C.Tone

On-hook.

During a conversation

PT/PS

Press HOLD, or press TRANSFER and then enter 50.

C.Tone

TRANSFER

HOLD

C.Tone

1.3.6 Call Hold

1.3.5 BGM (Background Music)

You can listen to the background music through your telephone speaker while on-hook. An external music source, such as a radio, must be connected. If your

extension becomes busy (off-hook, making or receiving a call etc.), the music stops

temporarily. When you go back on-hook, the music starts again.

To select and set/cancel

• System programming may be required for some IP-PT users to listen to background music.

1.3.6 Call Hold

There (Regular Hold) or not (Exclusive Call Hold). As they can be alternated, ask your manager what the current mode is.

Call Hold

two types of hold. The difference between them is whether other people can retrieve your held call

are

• For users of SIP Extensions:

The holding operation for SIP Extension users may differ from the steps in this section, and may vary depending on the type of telephone being used.

38 Operating Manual Document Version 2008-09

SLT

During a conversation

On-hook.

Enter 50.

Press Recall/

hookswitch.

C.Tone

SIP Extn.

During a conversation

On-hook.

HOLD

Press HOLD.

1.3.6 Call Hold

Document Version 2008-09 Operating Manual 39

Off-hook.

Press DSS or dial

holding extension number.

Off-hook.

At the holding extension (Call Hold Retrieve)

To retrieve an outside call from another extension—only Regular Hold (Call Hold Retrieve–Specified with a held line number)

To retrieve an intercom call or outside call from another extension—only Regular Hold (Call Hold Retrieve–Specified with a holding extension number)

PT/SLT/PS

Talk.

Enter 51.

holding

extension no.

(DSS)

Press flashing CO or INTERCOM, or enter 50.

C.Tone

(CO)

INTERCOM

Press CO, or enter 53 and then held line number (3 digits).

(CO)

held line no.

A confirmation tone is heard.

SIP Extn.

HOLD

Press HOLD.

Off-hook.

Talk.

1.3.6 Call Hold

Call Hold Retrieve

40 Operating Manual Document Version 2008-09

PT/SLT/PS

Enter 5.

Press red DSS, PDN, or SDN, or dial extension number.

B.Tone

Off-hook.

C.Tone

Monitoring starts

extension no.

(DSS)

(SDN)

(PDN)

1.3.8 Call Park

• The CO or INTERCOM button light shows the current status as follows: – Regular Hold mode

Flashing green slowly: Your held call Flashing red: Another extension’s held call

– Exclusive Call Hold mode

Flashing green moderately: Your held call Red on: Another extension’s held call

• If

call is not retrieved within a specified time, you will hear an alarm as a reminder (Hold Recall). If an outside call is not answered within a specified time, it is automatically disconnected.

• Hold Mode Change (PT only)

After pressing the HOLD button, if you press the HOLD button again, the status switches from the Regular Hold mode to the Exclusive Call Hold mode or from the Exclusive Call Hold mode to the Regular Hold mode.

• If Automatic Call Hold has been preprogrammed, you can put the current call on hold auto-

matically by call.

pressing another CO, ICD Group or INTERCOM button to make or answer another

• For the Call Hold Retrieve operation using a PDN/SDN button, refer to "1.3.49 PDN (Primary

Directory Number)/SDN (Secondary Directory Number) Extension".

1.3.7 Call Monitor

A preprogrammed extension user can listen to the ongoing conversation of a busy extension user.

To monitor

1.3.8 Call Park

You can call. You can use this feature as a transferring feature. A call can be put into either a specified parking zone (Specified) or any idle parking zone (Auto). If a Call Park button and Call Park (Automatic Park Zone) button have been established, you can select either way to park by simply pressing the corresponding button. When a call is parked automatically, or more than one call has been parked at the same time, you need to specify the parking zone number to retrieve the required call.

Document Version 2008-09 Operating Manual 41

put a call on hold in a common parking zone of the PBX so that any extension can retrieve the parked

During a conversation

Press Call Park.

PT/PS

(Call Park)

Enter a specified parking zone number (2 digits) or press

to park at an idle parking zone automatically.

During a conversation

Press TRANSFER.

PT/PS

On-hook.

Enter 52.

parking zone no.

Specified

Auto

If you hear a busy tone, enter another parking zone number or press again.

TRANSFER

C.Tone

During a conversation

Press Recall/ hookswitch.

SLT

On-hook.

If you hear a busy tone, enter another parking zone number.

Enter 52.

Enter a specified parking

zone number (2 digits).

parking zone no.

C.Tone

Press a flashing Call Park.

PT/PS

(Call Park)

1.3.8 Call Park

To set

Call Park Retrieve

42 Operating Manual Document Version 2008-09

Off-hook.

Enter 52. Dial stored parking

zone number (2 digits).

stored parking

zone no.

PT/SLT/PS

Talk.

C.Tone

PT/SLT/PS

Off-hook.

Enter 40 and then group number (2 digits). Or enter 41 and then extension number.

Talk.

Group

Directed

4 0

group no.

extension no.

C.Tone

1.3.9 Call Pickup

• If a call is parked automatically, confirm the parking zone number on the display.

• If a call is not retrieved within a specified time, you will hear an alarm as a reminder

(Call Park Recall).

outside call is not answered within a specified time, it is automatically disconnected.

If an

• If you hear a reorder tone when retrieving a parked call,

the stored parking zone number.

• After you park a call, you can perform other operations.

Customizing Your Phone

• 3.1.4 Customizing the Buttons

Create or edit a Call Park button or Call Park (Automatic Park Zone) button.

1.3.9 Call Pickup

–

– Call Pickup Deny

Call Pickup

You can your desk. The following types of pickup are available:

Group Call Pickup: Picks up a call within your group. Directed Call Pickup: Picks up a specified extension’s call.

Call Pickup

answer an incoming call that is ringing at another extension or group from your phone without leaving

there is no held call. Confirm

Document Version 2008-09 Operating Manual 43

Off-hook. On-hook.

Enter 1 to deny or 0 to allow.

PT/SLT/PS

Deny

Allow

Enter 720.

2 07

C.Tone

PT/PS

During a conversation

Press TRANSFER.

Talk to the other party.

Talk to the original party.

TRANSFER

Press DSS or dial the other party's extension number.

Press

TRANSFER.

TRANSFER

C.Tone

The other party will be on hold.

extension no.

(DSS)

SLT

During a conversation

Talk to the other party.

Talk to the original party.

Dial the other party's extension number.

Press Recall/

hookswitch.

extension no.

Press Recall/ hookswitch.

C.Tone

The other party will be on hold.

1.3.10 Call Splitting

• If you receive a call waiting tone,

you can ask a third party to pick up your second call

with Directed Call Pickup.

Call Pickup Deny

You can deny or allow other people to pick up your calls.

1.3.10 Call Splitting

When talking

To alternate between the parties leaving one party on hold temporarily

to one party while the other party is on hold, you can swap the calls back and forth (alternately).

44 Operating Manual Document Version 2008-09

To leave the conversation and then let the two parties talk

PT/PS

Talk to the other party.

During a conversation

Press

TRANSFER.

TRANSFER

Press

TRANSFER.

TRANSFER

C.Tone

On-hook.

Press DSS or dial the other

party's extension number.

extension no.

(DSS)

SLT

Dial the other party's extension number.

Talk to the other party.

During a conversation

Press Recall/ hookswitch.

extension no.

C.Tone

On-hook.

Press Recall/

hookswitch.

1.3.11 Call Transfer

– Transferring to an Extension in the PBX

– Transferring to an Outside Party Using the PBX Service

• You can transfer a held call without talking, and go on-hook even if the transferred party

• For users of SIP Extensions:

does not answer the call. (Not available for SIP Extensions.)

a transferred call is not answered within a specified time, it will ring at a preprogrammed

If extension, if set, or at your extension again. If you are off-hook at that time, you will hear an alarm tone. If an outside call is not answered within a specified time, it is automatically disconnected.

– Even if your telephone has a TRANSFER button, you cannot use it to transfer calls.

Please make sure to use the HOLD button.

– The transfer operation for SIP Extension users may differ from the steps in this sec-

tion, and may vary depending on the type of telephone being used.

Document Version 2008-09 Operating Manual 45

Press DSS or dial extension number.

On-hook.

Talk.

During a conversation

This step can be omitted.

PT/PS

Press TRANSFER.

extension no.

(DSS)

TRANSFER

C.Tone

Dial extension number.

On-hook.

Talk.

During a conversation

SLT

Press Recall/ hookswitch.

extension no.

C.Tone

This step can be omitted.

Dial extension number.

On-hook.Talk.

During a conversation

SIP Extn.

extension no.

HOLD

Press HOLD.

1.3.11 Call Transfer

Transferring to an Extension in the PBX

To transfer

• * Instead of going on-hook, if you press the HOLD button once or twice (depending on

the telephone

46 Operating Manual Document Version 2008-09

party will be disconnected.

• When you are not at your desk or not in the office and receive a forwarded outside call,

for example on your cellular phone, it is possible to transfer the call to an extension in the PBX by pressing # + desired extension number (if enabled through system programming).

being used), you can return to the held call, and the call with the transferred

• For the transfer operation using an SDN button, refer to "1.3.49 PDN (Primary Directory

During a conversation with an outside party

PT/PS

Press DSS.

(DSS)

On-hook.

Talk.

This step can be omitted.

On-hook.Talk.

Seize CO line.

During a conversation

PT/PS

Press TRANSFER. Dial outside

phone number.

CO line

outside

phone no.

TRANSFER

C.Tone

Number)/SDN (Secondary Directory Number) Extension

To transfer with one touch (One-touch Transfer)

• System programming is required to use the One-touch Transfer feature during a con-

versation with an extension.

1.3.11 Call Transfer

Transferring to an Outside Party Using the PBX Service

Some extensions may be restricted from performing this feature.

Document Version 2008-09 Operating Manual 47

On-hook.Talk.

During a conversation

SLT

Press Recall/ hookswitch.

Dial outside phone number.

C.Tone

Seize CO line.

CO line

outside

phone no.

On-hook.Talk.

During a conversation

SIP Extn.

Dial outside phone number.

outside

phone no.

HOLD

Press HOLD.

Seize CO line.

CO line

1.3.12 CALL WAITING FEATURES

• * Instead of going on-hook, if you press the HOLD button once or twice (depending on

the telephone party will be disconnected.

being used), you can return to the held call, and the call with the transferred

• Time limit

Both the caller and the transferred party will hear an alarm tone fifteen seconds before a specified time period, and the call will be disconnected.

• To return to the held call before the destination answers, press the TRANSFER but-

ton, corresponding CO, ICD Group, or INTERCOM button, or the hookswitch.

Customizing Your Phone

• 3.1.4 Customizing the Buttons

Create or edit a Direct Station Selection (DSS) button.

1.3.12 CALL WAITING FEATURES

•

• Answering Call Waiting in the PBX

• Answering Call Waiting from the Telephone Company

Call Waiting (BSS [Busy Station Signaling])

You can inform a busy extension user that your call is waiting.

Call Waiting (BSS [Busy Station Signaling])

For a caller

48 Operating Manual Document Version 2008-09

To send a call waiting

PT/SLT/PS

Enter 1.

While hearing a busy tone

PT/SLT/PS

While hearing a tone

Off-hook.

On-hook.

Talk to the new party.

1.3.12 CALL WAITING FEATURES

• Depending on

other party using the speaker and the microphone (Off-hook Call Announcement [OHCA]), or you can send a call announcement through the handset (Whisper OHCA), if they are having another conversation using the handset. For more details on each feature, refer to "1.3.13 Call Waiting Tone", "1.3.45 OHCA (Off-hook Call Announcement)", or "1.3.77 Whisper OHCA".

the type of the other party’s telephone, you may be able to talk to the

• Depending on system programming and the called extension’s setting, a call waiting tone

may be sent automatically without performing the operation above. For details, refer to "Automatic Call Waiting" in "3.1.2 Personal Programming".

For a called extension

A call waiting notification is sent to the busy extension user to notify him or her that a new incoming call is waiting. The extension can then answer the second call by either disconnecting the current call or placing it on hold. One of the following notification methods can be assigned for each extension, depending on the type of telephone being used. (Default: Call Waiting Tone)

• Call Waiting Tone: A call waiting tone is heard through the built-in speaker of PT or handset of SLT (®

1.3.13 Call Waiting Tone).

• Off-hook Call Announcement (OHCA): The caller’s voice is heard through the built-in speaker (®

1.3.45 OHCA (Off-hook Call Announcement)).

• Whisper OHCA: The caller’s voice is heard through the handset (® 1.3.77 Whisper OHCA).

Answering Call Waiting in the PBX

During a when an outside call has been received or another extension is letting you know a call is waiting. You must activate this feature to use it. (Default: Call Waiting Tone)

You can answer the second call by disconnecting (1) or holding (2) the current call.

1. To disconnect the current call and then talk to the new party

Document Version 2008-09 Operating Manual 49

conversation, a call waiting tone or voice announcement through the speaker or the handset occurs

PT/PS

Press HOLD.

While hearing a tone

Disregard this step if both parties are extensions.

HOLD

Talk to the new party.

(CO)

INTERCOM

(ICD Group)

(SDN)

(PDN)

Press CO, ICD Group, PDN, SDN, or INTERCOM.

SLT

While hearing a tone

Enter 50.

Talk to the new party.

Press Recall/hookswitch.

C.Tone

PT/PS

During a conversation

Off-hook.On-hook. Talk to the

original party.

(CO)

INTERCOM

(ICD Group)

(SDN)

(PDN)

Press CO, ICD Group, PDN, SDN, or INTERCOM.

1.3.12 CALL WAITING FEATURES

2. To hold the current call and then talk to the new party

After talking to the new party (second call), you can disconnect (2.1) or hold (2.2) it and then retrieve the first call.

2.1 To disconnect the second call and then talk to the original party

50 Operating Manual Document Version 2008-09

PT/SLT/PS

During a conversation

Off-hook.

On-hook.

Talk to the original party.

Enter 50.

C.Tone

PT/PS

Press HOLD.

During a conversation

Disregard this step if both parties are extensions.

HOLD

Talk to the original party.

Off-hook.

On-hook.

Talk to the new party.

(CO)

INTERCOM

(ICD Group)

(SDN)

(PDN)

Press CO, ICD Group, PDN, SDN, or INTERCOM.

(CO)

INTERCOM

(ICD Group)

(SDN)

(PDN)

Press CO, ICD Group, PDN, SDN, or INTERCOM.

1.3.12 CALL WAITING FEATURES

Visit our Web Site: www.targettelcom.com

Target Telcom Sales & Servic e Inc.

Important Phone Numbers

Sales: 248-752-3611 Service: 810-395-8555 Scheduling: 810-395-9111

4400 Martin Rd.

Capac, MI. 48014-2911

2.2 To hold the second call and then talk to the original party

After holding it, you can talk to the original party. Then, you can disconnect it and then talk to the new party again.

Document Version 2008-09 Operating Manual 51

SLT

During a conversation

Enter 50.

Talk to the original party.

Press Recall/hookswitch.

Off-hook.

On-hook.

Talk to the new party.

Enter 50.

C.Tone

Default (Tone 1)

Special Tones (Tone 2)

15 s

5 s

1.3.12 CALL WAITING FEATURES

• Depending on the type of your telephone, you may be able to talk to the other party

using the speaker and the microphone (Off-hook Call Announcement [OHCA]), or you can receive an announcement through the handset (Whisper OHCA), if you are having a conversation

using the handset. For more details on each feature, refer to "1.3.13 Call Waiting Tone", "1.3.45 OHCA (Off-hook Call Announcement)", or "1.3.77 Whisper OHCA".

• The caller’s name or number is displayed for five seconds in fifteen second intervals while

waiting to be answered.

Customizing Your Phone

• 3.1.2 Personal Programming—

If you select "Tone 1", you will hear the same tone for Call Waiting from an outside party and an extension. If you select "Tone 2", you will hear different tones for Call Waiting from an outside party and an extension.

Call Waiting Tone Type Selection

52 Operating Manual Document Version 2008-09

Answering Call Waiting from the Telephone Company

While hearing a tone

PT/SLT/PS

Press FLASH/RECALL or EFA.

Enter 60.

6 0

Press TRANSFER or Recall/hookswitch.

TRANSFER

FLASH/

RECALL

PT/PS

(EFA)

Off-hook.

Enter 0 or 1.

On-hook.

PT/SLT/PS

No call

Tone

Enter 731.

3 17

C.Tone

1.3.13 Call Waiting Tone

This is an optional telephone company service. You can receive a call waiting tone with the caller telephone number information. For details, consult your telephone company.

• To return to the original party, repeat the operation.

• In this case, the FLASH/RECALL button on proprietary telephones must be set to Exter-

nal Feature Access (FEFA) mode through system programming.

• The caller’s telephone number will not be displayed on telephones or wireless phones

connected to SLT ports.

Customizing Your Phone

• 3.1.4 Customizing the Buttons

Create or edit an External Feature Access (EFA) button.

’s name or

1.3.13 Call Waiting Tone

During of your PT or the handset of your SLT.

To set/cancel for intercom calls (Manual Call Waiting)

conversation, you can be informed of a waiting call with a call waiting tone through the built-in speaker

Document Version 2008-09 Operating Manual 53

Off-hook.

Enter 0 or 1.

On-hook.

PT/SLT/PS

No tone

Tone

Enter 732.

3 27

C.Tone

1.3.14 Character Entry

To set/cancel for outside calls (Automatic Call Waiting)

• To change the tone from a PT, refer to "3.1.2 Personal Programming".

• For information about answering a waiting call, refer to "1.3.12 CALL WAITING FEA-

TURES".

1.3.14 Character Entry

You can enter the following characters. The tables show you the characters available for each button. Table 1 or Table 2 can be programmed.

54 Operating Manual Document Version 2008-09

Table 1 (Standard mode)

Visit our Web Site: www.targettelcom.com

Target Telcom Sales & Servic e Inc.

Important Phone Numbers

Sales: 248-752-3611 Service: 810-395-8555 Scheduling: 810-395-9111

4400 Martin Rd.

Capac, MI. 48014-2911

1.3.14 Character Entry

Document Version 2008-09 Operating Manual 55

n n

(5 times)

FWD/DND

1.3.14 Character Entry

Table 2 (Option mode)

<Example> To enter "Ann"

Note

• To erase the character on the cursor, press CLEAR.

• To move the cursor to the left, press .

• To move

button consecutively the first character.

the cursor to the right, press

• If the SELECT button is pressed, the characters for each button will be displayed in reverse order.

• To toggle between Table 1 and Table 2 when using a KX-T7600 series DPT, press the leftmost soft

button.

. When entering two or more characters that use the same

(e.g. "G" and "I"), you must press this button or the FWD/DND button after entering

56 Operating Manual Document Version 2008-09

1.3.15 Conference

Press CONF.Dial desired

phone number.

Seize CO line before dialing outside phone number.

PT/PS

Talk with multiple parties.

During a conversation

desired

phone no.

Talk to the new party.

CONF

Press CONF or TRANSFER.

CONF

TRANSFER

C.ToneC.Tone

Dial desired phone number.

desired

phone no.

PT/PS

Talk with multiple parties.

Enter 3.Press TRANSFER.

Talk to the new party.

During a conversation

Seize CO line before dialing outside phone number.

TRANSFER

Press TRANSFER.

TRANSFER

C.Tone

– Conference – Leaving Three-party Conference

Conference

You can add one or more parties to your conversation.

To establish a conference call

1.3.15 Conference

Document Version 2008-09 Operating Manual 57

Dial desired phone number.

desired

phone no.

SLT

Talk with multiple parties.

Enter 3.Press Recall/

hookswitch.

Talk to the new party.

During a conversation

Seize CO line before dialing outside phone number.

Press Recall/ hookswitch.

C.Tone

PT/PS

Press HOLD.

During a conversation

HOLD

Press flashing CO, PDN, or SDN.

Talk to the new party.

Press CONF or TRANSFER.

CONF

TRANSFER

Talk to the original party.

Press flashing CO, ICD Group, PDN, SDN, or INTERCOM corresponding to the original party.

Press CONF, or press TRANSFER and then enter 3.

Talk with multiple parties.

TRANSFER

CONF

C.Tone

(CO)

(SDN)

(PDN)

(CO)

INTERCOM

(ICD Group)

(SDN)

(PDN)

1.3.15 Conference

To establish a conference call when receiving a call from an outside party during a two-party conversation

58 Operating Manual Document Version 2008-09

To add four or more parties to a conference

Press CONF. Press CONF.Dial desired

phone number.

desired

phone no.

Seize CO line before dialing outside phone number.

PT/PS

Talk.

During a conversation

Talk.

To continue

CONF CONF

C.Tone

PT/PS

During a 3- to 7-party conference

Press flashing CO, ICD Group, PDN, or SDN corresponding to

the party on hold.

Talk with multiple parties.

Press CONF.

CONF

Press CONF.

CONF

C.Tone

(CO)

(ICD Group)

(SDN)

(PDN)

During a conversation

PT/PS

Press TRANSFER.

TRANSFER

To add another party on hold to a conference

1.3.15 Conference

To talk to two parties alternately in a three-party conversation

Document Version 2008-09 Operating Manual 59

During a conversation

SLT

Press Recall/hookswitch.

PT/PS

Press TRANSFER once or twice to establish a conversation with the party to be disconnected.

TRANSFER

During a conversation

Press

FLASH/RECALL.

FLASH/

RECALL

Talk.

The other party will be put on hold.

Press flashing CO, ICD Group, PDN, SDN, or INTERCOM corresponding to the original party.

INTERCOM

(CO)

(ICD Group)

(SDN)

(PDN)

1.3.15 Conference

To disconnect one party and then talk to the other in a three-party conversation

Leaving Three-party Conference

The person who originated a conference with two other parties can leave the conference, and allow the other parties to continue the conversation.

• * In this case, the FLASH/RECALL button on a proprietary telephone must be set to Flash/

Recall mode through system programming.

• During a three-party conversation, pressing the TRANSFER button or Recall/hookswitch

alternates between the two other parties in the conversation.

• You can have a conference with a maximum of eight parties (comprising intercom or CO

lines) simultaneously.

• During a conversation involving four or more parties, you cannot disconnect one party

and maintain the conversation with the other parties.

• SIP Extensions cannot originate a conference call, but can be added as a member.

Customizing Your Phone

• 3.1.4 Customizing the Buttons

Create or edit a Conference button.

60 Operating Manual Document Version 2008-09

To leave a conference involving at least one other extension

During a three-party conference

PT/SLT/PS

On-hook.

During a three-party conference

PT/PS

Press TRANSFER.

TRANSFER

On-hook.

During a three-party conference

SLT

Press Recall/hookswitch.

On-hook.

To leave a conference involving two outside parties

1.3.16 Conference, Unattended

• To leave a conference call involving two outside parties and have the conversation continue,

1.3.16 Conference, Unattended

The person who originated a conference can leave the conference, and allow the other parties to continue the conversation.

Document Version 2008-09 Operating Manual 61

your extension must be enabled to transfer calls to CO lines through COS programming.

PT/PS

Press CONF.

During a 3- to 7-party conference

CONF

On-hook.

PT/PS

Press flashing green CO, ICD Group, PDN, SDN, or INTERCOM.

(CO)

INTERCOM

(SDN)(PDN)

OROR

(ICD Group)

During a conversation

On-hook.

PT/PS

1.3.17 Data Line Security

To leave a conference

To return while others are talking

To complete a conversation

• Time limit

Both parties will hear an alarm tone before timeout. The call is disconnected when the timer runs out unless the originating extension returns to the conference.

Customizing Your Phone

will hear an alarm tone before a specified timeout. The originating extension user

• 3.1.4 Customizing the Buttons

Create or edit a Conference button.

1.3.17 Data Line Security

You can protect the line against audible notification tones, such as a call waiting tone during a conversation. Set this feature if your extension has a data communication device, such as a PC or fax machine connected to ensure secure data transmission.

62 Operating Manual Document Version 2008-09

Off-hook.

On-hook.

Enter 1 to set or 0 to cancel.

PT/SLT/PS

Set

Cancel

Enter 730.

3 07

C.Tone

1.3.18 DISA (Direct Inward System Access)

To set/cancel

1.3.18 DISA (Direct Inward System Access)

– Calling through DISA

Calling through DISA

When outside callers access extensions in the PBX, a prerecorded message greets the caller and gives information about how to access an extension. You do not need the operator’s assistance. You may be able to access system features or call an outside party with your password depending on the security mode.

Document Version 2008-09 Operating Manual 63

Dial DISA phone number.

DISA

phone no.

From Outside Telephone

In No Security Mode/Trunk Security Mode

Off-hook.

Dial DISA phone number.

Enter extension PIN or

verification code PIN

(max.10 digits).

DISA

phone no.

In All Security Mode

Enter 47. Dial your extension number,

or enter and then verification code.

Dial desired

extension number.

desired

extension no.

Dial desired extension number.

desired

extension no.

R.B.Tone & DISA message

C.Tone & D.Tone

PIN: Personal Identification Number

your

extension no.

verification

code

extension PIN

verification code PIN

1.3.18 DISA (Direct Inward System Access)

To call an extension

64 Operating Manual Document Version 2008-09

To call an outside party

In No Security Mode

Dial DISA phone number.

In Trunk Security Mode/All Security Mode

From Outside Telephone

Off-hook.

Enter 47.

Seize CO line before dialing outside phone number.

Dial outside

phone number.

outside

phone no.

Seize CO line before dialing outside phone number.

Dial outside phone number.

R.B.Tone & DISA message

Dial DISA phone number.

Dial your extension number, or enter and then verification code.

Enter extension PIN or

verification code PIN

(max.10 digits).

C.Tone & D.Tone

DISA

phone no.

DISA

phone no.

outside

phone no.

extension PIN

PIN: Personal Identification Number

your

extension no.

verification

code

verification code PIN

Dial phone number.

To dial a different number during a conversation with an outside party or while hearing the ringback, reorder, or busy tone

Enter .

phone no.

Dial a line access number as the first digit when calling an outside party.

From Outside Telephone

DISA message

1.3.18 DISA (Direct Inward System Access)

To retry

• * Callers from preprogrammed outside numbers can access the PBX through DISA without a

password (extension PIN/verification code PIN) (DISA Automatic Walking COS).

Document Version 2008-09 Operating Manual 65

On-hook.

Enter 1 to set or 0 to cancel.

PT/SLT/PS

Set

Cancel

Off-hook.

Enter 71.

Both Calls

Intercom Calls

Outside Calls

Enter 0 to 2 as you desire.

C.Tone

1.3.19 DND (Do Not Disturb)

CAUTION

There is a risk that fraudulent telephone calls will be made using the CO-to-CO Line Call feature of DISA. The cost of such calls will be billed to the owner/renter of the PBX. To protect the PBX from this kind of fraudulent use, we strongly recommend:

a. Enabling DISA security (CO Line Security or All Security). b. Keeping your passwords (verification code PIN/extension PIN) secret. c. Selecting complex, random PINs that cannot be easily guessed. d. Changing PINs regularly.

• Time Limit

Both parties will hear an alarm tone fifteen seconds before the specified time limit. To extend, press any dial button except .

• If Built-in

by pressing a single digit (0–9) from the options given the prerecorded message.

Automated Attendant service is set, you can access the desired extension simply

1.3.19 DND (Do Not Disturb)

– DND (Do Not Disturb) – DND Override – Switching FWD/DND Status Using Fixed FWD/DND Button

DND (Do Not Disturb)

You can set this feature to prevent incoming calls from ringing at your extension. This can be useful, for example, when you are in a meeting or busy.

To set/cancel

• When using a proprietary telephone, you can set or cancel DND by pressing the FWD/DND

button (fixed button) instead of " 710"

66 Operating Manual Document Version 2008-09

FWD DND Off

1.3.19 DND (Do Not Disturb)

• The FWD/DND button light shows the current status as follows:

Off: Both features are not set. Flashing red slowly: FWD mode Red on: DND mode

• The system has two modes: (1) FWD/DND Cycle Switch Mode and (2) FWD/DND Setting

Mode. Ask your manager what mode your system is in if you are not sure.

(1) When in FWD/DND Cycle Switch Mode:

the

Pressing below:

FWD/DND button (fixed button) while in idle status will cycle the setting as shown

(2) When in FWD/DND Setting Mode:

Pressing the DND status and set the FWD destination (refer to " Fixed FWD/DND Button").

Note

A FWD/DND button (customized button) is always in FWD/DND Cycle Switch Mode: the mode cannot be changed.

FWD/DND button (fixed button) while in idle status allows you to switch the FWD/

Switching FWD/DND Status Using

• If your extension has set this feature, a calling extension will hear DND tone.

• If this feature is set, the Call Forwarding (FWD) feature does not work.

• Specified extensions can override this feature and call DND extensions (DND Override).

• When using

ever, this feature is available if set through system programming.

a SIP Extension, you cannot set/cancel the DND feature at your extension. How-

• When making a call using an SDN button to a PDN extension with DND set, this feature will

temporarily be deactivated.

• When intercom calls are set to be handled differently from outside calls (DND set/cancel), we

recommend establishing buttons for both FWD/DND—Outside calls and FWD/DND—Intercom calls, because:

a. the light patterns of the FWD/DND—Both calls button (including FWD/DND button [fixed

button]) will indicate the setting for either outside calls or intercom calls, but not both.

DND Override

The preprogrammed extension can call someone who has set the DND feature.

Document Version 2008-09 Operating Manual 67

Note

The DND icon on PS display reflects the setting for outside calls only.

b. pressing the

not change the FWD or DND mode for intercom calls and outside calls separately.

Customizing Your Phone

FWD/DND—Both calls button (including FWD/DND button [fixed button]) will

• 3.1.4 Customizing the Buttons

Create or edit FWD/DND (Both calls, Outside calls, Intercom calls) buttons.

Enter 1.

PT/SLT/PS

Talk.

R.B.Tone

extension no.

Dial extension number.

DND Tone

Off-hook.

FWD/DND

Press the fixed

FWD/DND

button.

While on-hook (when in FWD/DND Setting Mode)

The current FWD/DND status for outside calls is displayed.

FWD/DND

Press the fixed

FWD/DND

button again to switch the status.

FWD/DND

Press the fixed

FWD/DND

button.

While on-hook (when in FWD/DND Setting Mode)

The current FWD/DND status for intercom calls is displayed.

FWD/DND

Press the fixed

FWD/DND

button again to switch the status.

Enter 2.

1.3.19 DND (Do Not Disturb)

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Switching FWD/DND Status Using Fixed FWD/DND Button

Using a proprietary telephone (PT), you can easily switch the FWD/DND status for outside/ intercom calls without clearing any FWD destination that was set previously.

To switch the FWD/DND status for outside calls

To switch the FWD/DND status for intercom calls

68 Operating Manual Document Version 2008-09

To set and clear FWD/DND for outside/intercom calls

FWD/DND

AUTO DIAL

STORE

Enter

1 or 2

Press the fixed

FWD/DND

button.

Press

STORE.

FWD/DND off

DND on

While on-hook (when in FWD/DND Setting Mode)

AUTO DIAL

STORE

Press

STORE

to set.

Intercom Calls

Outside Calls

A confirmation tone will be heard.

Enter

0 or 1

Off-hook. On-hook.

Enter doorphone

number (2 digits).

PT/SLT/PS

Enter 55.

5 5

C.Tone

doorphone no.

PT/SLT/PS

On-hook.

Enter 5.

C.Tone

1.3.20 Door Open

• * This step can be omitted.

1.3.20 Door Open

A preprogrammed extension can open a door from the extension.

From a preprogrammed extension

From any extension while talking to the doorphone

Document Version 2008-09 Operating Manual 69

Press doorphone button.

Doorphone

Talk.

C.Tone

Off-hook.

PT/SLT/PS/SIP Extn.

Talk.Off-hook.

Enter doorphone

number (2 digits).

doorphone no.

Enter 31.

3 1

C.Tone

PT/SLT/PS/SIP Extn.

1.3.21 Doorphone Call

• The door open will be triggered for a specified time period.

1.3.21 Doorphone Call

Preprogrammed extensions or an outside party can receive a call from a doorphone, and talk to the person through the doorphone.

To call from the doorphone

To answer a call from the doorphone

To call the doorphone

• If no one answers a doorphone call within a specified time period, the call is canceled.

70 Operating Manual Document Version 2008-09

1.3.22 EFA (External Feature Access)

PT/PS SLT

Enter desired service code.

desired service

code

Enter desired service code.

Press Recall/ hookswitch.

Press FLASH/RECALL or EFA. Or press TRANSFER and then enter 60.

While hearing a tone While hearing a tone

Enter 60.

(EFA)

FLASH/ RECALL

6 0

TRANSFER

desired service

code

6 0

1.3.23 Executive Busy Override

You can

access special features (e.g., Call Waiting offered by a host PBX or telephone company. This feature

is only effective for an outside call.

<Example> To hold the current call and then talk to the new party

• In this case, the FLASH/RECALL button on a proprietary telephone must be set to External

Feature Access (EFA) mode through system programming.

Customizing Your Phone

• 3.1.4 Customizing the Buttons

Create or edit an External Feature Access (EFA) button.

1.3.23 Executive Busy Override

–

– Executive Busy Override Deny

Executive Busy Override

A preprogrammed extension can call someone who is busy on the telephone and establish a three-party conversation.

Executive Busy Override

Document Version 2008-09 Operating Manual 71

Enter 3.

PT/SLT/PS

Talk.

C.Tone

During a conversation

C.Tone

Talk.

A three-party conversation is now established.

Parties in the conversation

Party joining the call

Off-hook.

B. Tone

Dial extension number, or press red PDN or SDN.

extension no.

(PDN)

(SDN)

Off-hook.

Enter 3.

PT/PS

Talk.

B. Tone C.Tone

Parties in the conversation

Party joining the call

During a conversation

C.Tone

Talk.

A three-party conversation is now established.

Press red CO, PDN or SDN.

(CO)

(SDN)

(PDN)

1.3.23 Executive Busy Override

To join an intercom call

To join an outside call

• To join another conversation, you must have Executive Busy Override enabled at your exten-

sion through COS programming.

• It is possible for an originating extension to leave a three-party conversation with an outside

For the originating extension

72 Operating Manual Document Version 2008-09

party and let the two other parties talk by simply going on-hook.

• Executive Busy Override is not available when making a call to a SIP Extension.

Talk to the other party.

During a conversation

PT/PS

Press TRANSFER.

TRANSFER

To continue

Off-hook.

On-hook.

Enter 1 to prevent or 0 to allow.

PT/SLT/PS

Prevent

Allow

Enter 733.

3 37

C.Tone

Off-hook.

On-hook.

PT/SLT/PS

Enter 77.

Enter 1.

177

C.Tone

1.3.24 Extension Dial Lock

To talk to each party alternately

Executive Busy Override Deny

A preprogrammed extension user can prevent his calls from being interrupted by another extension user (Default: Allow other users to interrupt calls).

To set

1.3.24 Extension Dial Lock

You can lock your extension so that other users cannot make unauthorized outside calls. This feature is also known as Electronic Station Lockout.

To lock

Document Version 2008-09 Operating Manual 73

Off-hook. On-hook.

PT/SLT/PS

Enter 77. Enter 0.

077

C.Tone

PIN: Personal Identification Number

extension PIN

Enter extension PIN (max. 10 digits).

Off-hook.

PT/SLT/PS

Enter 47.

extension PIN

extension no.

your

extension no.

desired

phone no.

Dial your extension number.

Enter extension PIN (max. 10 digits).

If the wrong extension PIN is entered, you hear an alarm tone.

Dial desired

phone number.

Seize CO line before entering outside phone number.

C.Tone & D.Tone

PIN: Personal Identification Number

1.3.25 Extension Feature Clear

To unlock

• If you forget the extension PIN or cannot unlock your extension, consult your manager.

The manager can clear your extension PIN, or unlock your extension. Then, you can set the new PIN and unlock your extension by entering it.

• If your extension is locked by this feature, it cannot perform the following operations: – Making outside calls – Changing the call forwarding destination

• If you do not set extension PIN, you cannot lock and unlock your extension.

To make an outside call while your extension is locked

• After you make an outside call, Extension Dial Lock is automatically activated again.

1.3.25 Extension Feature Clear

You can This feature is also known as Station Program Clear.

Hot Line

Message Waiting—(All the messages that have been left by other extension users) Off

Call Pickup Deny Allow

Call Forwarding (FWD)

Absent Message Off

74 Operating Manual Document Version 2008-09

reset the settings of the following features on your extension to the default settings with one operation.

Default Setting

Off

Features

Off-hook.

On-hook.

PT/SLT/PS

Enter 790.

9 07

C.Tone

1.3.26 Extension PIN (Personal Identification Number)

Features Default Setting

Paging Deny Allow

Timed Reminder Cleared

Do Not Disturb (DND)

Call Waiting

Off

Enable—Tone

Executive Busy Override Allow

BGM Off

Data Line Security Off

Paralleled Telephone The telephone in par-

allel rings.

Log-in/Log-out Log-in

These features may not be reset, depending on system programming.

To reset

• After performing Extension Feature Clear, the setting of Call Waiting becomes "Enable—

Tone". In this case, dial tone 2 will be heard when you go off-hook.

1.3.26 Extension PIN (Personal Identification Number)

You can assign a password to each extension. The following features require an extension PIN.

1. Screening calls (

1.3.70 Voice Mail Features—LCS (Live Call Screening)

2. Prohibiting other people from seeing your personal speed dialing directory, call log, and SVM log (Display

Lock)

3. Using the same settings as your extension at other extensions (1.3.75 Walking Extension)

4. Remote Control Operation (1.3.74 Walking COS)

5. Extension Dial Lock Clear

Document Version 2008-09 Operating Manual 75

)

PT/SLT/PS

Off-hook.

Enter 799.

Enter 1. Enter extension

PIN (max. 10 digits).

extension PIN

Enter #.

same

extension PIN

Enter #.

On-hook.

Enter same extension

PIN (max. 10 digits).

7 9 9

C.Tone

PIN: Personal Identification Number

PT/SLT/PS

Off-hook.

Enter 799.

Enter 0. Enter stored

extension PIN.

On-hook.

stored

extension PIN

7 9 9

C.Tone

PIN: Personal Identification Number

1.3.27 External Relay

To set

To cancel

CAUTION

There

a risk that fraudulent telephone calls will be made if a third party discovers your password (extension PIN). The cost of such calls will be billed to the owner/renter of the PBX. To protect the PBX from this kind of fraudulent use, we strongly recommend:

a. Keeping your PIN secret. b. Selecting a complex, random PIN that cannot be easily guessed. c. Changing your PIN regularly.

• Valid numbers for an extension PIN are "0" through "9".

• If the wrong extension PIN is entered for a preprogrammed number of times, the PIN is locked.

• If you forget your extension PIN or your extension PIN is locked, your manager can clear the

extension PIN and extension PIN lock.

1.3.27 External Relay

Preprogrammed extensions can switch on a relay (e.g., alarm) connected to the PBX.

76 Operating Manual Document Version 2008-09

To switch on the relay

Off-hook.

Enter relay number (2 digits).

relay no.

PT/SLT/PS

C.Tone

Enter 56.

On-hook.

Off-hook.

PT/SLT/PS

On-hook.

D.Tone

• The relay will be switched off after a specified time period.

1.3.28 External Sensor

1.3.29 FWD (Call Forwarding)

Preprogrammed

extensions

can receive an alert call from an external sensor (e.g., security alarm) connected

to the PBX.

To answer a sensor call

• If you do not answer a sensor call within a specified time period, the sensor call will stop.

1.3.29 FWD (Call Forwarding)

– FWD (Call Forwarding)

– FWD/DND Settings Using Fixed FWD/DND Button

Document Version 2008-09 Operating Manual 77

Forward

set

Call

destinationForwarding

extension

1.3.29 FWD (Call Forwarding)

FWD (Call Forwarding)

You can have your incoming calls forwarded to a specified destination.

All Calls:

All calls are forwarded. Preset extensions may also forward from their own receiving group.

Busy:

All calls are forwarded when your extension is busy.

No Answer:

All calls are forwarded when you do not answer the call within a specified time period.

Busy/No Answer (BSY/NA):

All calls are forwarded when you do not answer within a specified time period or when your extension is busy.

Follow Me (From):

If you fail to set the above-mentioned "All Calls" to forward before you leave your desk, you can set the same feature from the destination extension.

• Incoming calls can be forwarded up to four times.

• When using

ever, this feature is available if a forward destination is set through system programming.

a SIP Extension, you cannot set/cancel the FWD feature at your extension. How-

• You can set the floating extension number of a voice mail group or the ESVM card as a forward

destination.

• You can set your cellular phone as the forward destination.

• Boss & Secretary feature

The extension which has been set as the destination can call the forwarding extension.

78 Operating Manual Document Version 2008-09

To set/cancel

PT/SLT/PS

Enter #.

On-hook.

Enter destination extension number. Or enter CO line access number and then outside phone number.

Cancel

All Calls

Busy

No Answer

Busy/No Answer

Enter required number.

Off-hook.

Both Calls

Intercom Calls

Outside Calls

Enter 71.

Enter 0 to 2 as you desire.

destination

extension no.

(max. 32 digits)

outside

phone no.

CO line

access no.

C.Tone

For "Cancel", go on-hook directly after entering 0.

PT/SLT/PS

your

extension no.

On-hook.

Dial your extension number.

Enter 7 or 8.

Follow Me

Follow Me Cancel

Off-hook.

Both Calls

Intercom Calls

Outside Calls

Enter 71.

Enter 0 to 2 as you desire.

C.Tone

1.3.29 FWD (Call Forwarding)

To set Follow Me from another extension

• It is not possible to set Follow Me from a SIP Extension. However, it is possible to set it on a

SIP Extension from another extension that is not a SIP Extension.

• When using a proprietary telephone, you can set or cancel Call Forwarding by pressing the

FWD/DND button (fixed button) instead of " 710".

Document Version 2008-09 Operating Manual 79

Off-hook.

Enter time (seconds [2 digits]).

time

PT/SLT/PS

Enter 713.

On-hook.

1 3 7

C.Tone

PT/SLT/PS

Set

Cancel

Enter 1 to set or 0 to cancel.

Enter ICD Group

extension number.

ICD Group

extension no.

Off-hook.

Both Calls

Intercom Calls

Outside Calls

Enter 71.

Enter 4 to 6 as you desire.

Enter #.

On-hook.

Enter destination extension number. Or enter CO line access number and then outside phone number.

destination

extension no.

(Max. 32 digits)

outside

phone no.

CO line

access no.

C.Tone

ICD Group: Incoming Call Distribution Group

For "Cancel", go on-hook directly after entering ICD Group extension number.

1.3.29 FWD (Call Forwarding)

To set the timer for "No Answer" and "Busy/No Answer"

Call Forwarding (FWD) for your Incoming Call Distribution Group

80 Operating Manual Document Version 2008-09

FWD DND Off

1.3.29 FWD (Call Forwarding)

• The FWD/DND button light shows the current status as follows:

Off: Both features are not set. Flashing red slowly: FWD mode Red on: DND mode

• The Group FWD button light shows the current status as follows:

Off: No set Flashing red slowly: FWD mode

• The system has two modes: (1) FWD/DND Cycle Switch Mode and (2) FWD/DND Setting

Mode. Ask your manager what mode your system is in if you are not sure.

(1) When in FWD/DND Cycle Switch Mode:

the

Pressing below:

FWD/DND button (fixed button) while in idle status will cycle the setting as shown

(2) When in FWD/DND Setting Mode:

Pressing the DND status and set the FWD destination (refer to " DND Button").

FWD/DND button (fixed button) while in idle status allows you to switch the FWD/

FWD/DND Settings Using Fixed FWD/

Note

A FWD/DND button (customized button) is always in FWD/DND Cycle Switch Mode: the mode cannot be changed.

• Transferred outside calls are also forwarded to the destination assigned for outside calls.

• When intercom calls are set to be handled differently from outside calls (forwarding type, for-

ward destination), FWD/DND—Intercom calls, and/or Group FWD—Outside calls and Group FWD—Intercom calls, because:

we recommend establishing buttons for both FWD/DND—Outside calls and

a. the light patterns of the FWD/DND—Both calls button (including FWD/DND button [fixed

button]) and the Group FWD—Both calls button will indicate the setting for either outside calls or intercom calls, but not both.

Note

The FWD icon on PS display reflects the setting for outside calls only.

b. pressing the FWD/DND—Both calls button (including FWD/DND button [fixed button]) or

the Group FWD—Both calls button will not change the FWD or DND mode for intercom calls and outside calls separately.

Customizing Your Phone

• 3.1.4 Customizing the Buttons

Create or edit FWD/DND (Both calls, Outside calls, Intercom calls) buttons, or Group FWD (Both calls, Outside calls, Intercom calls) buttons.

Document Version 2008-09 Operating Manual 81

Virtual PS (Extn. No. 301)

Extn. 101

Talk

Dials 301

Forward to outside destination

FWD/DND

Press the fixed

FWD/DND

button.

While on-hook (when in FWD/DND Setting Mode)

The current FWD/DND status for outside calls is displayed.

FWD/DND

Press the fixed

FWD/DND

button again to switch the status.

FWD/DND

Press the fixed

FWD/DND

button.

While on-hook (when in FWD/DND Setting Mode)

The current FWD/DND status for intercom calls is displayed.

FWD/DND

Press the fixed

FWD/DND

button again to switch the status.

Enter 2.

1.3.29 FWD (Call Forwarding)

FWD/DND Settings Using Fixed FWD/DND Button

Using a proprietary telephone (PT), you can easily switch the FWD/DND status, and set the forward

destination possible to set outside telephone numbers (e.g., your cellular phone) as forward destinations for up to 4 Virtual PSs* in an Incoming Call Distribution (ICD) group, to ring together with other ICD group members for calls to the group. The following settings are available:

• Switching the FWD/DND status and setting FWD destination for outside/intercom calls

• Timer for "No Answer" and "Busy/No Answer"

• Forwarding

in an ICD group

* Virtual PS A virtual number assigned to a non-existent portable station (PS) to allow access to outside destinations such as a cellular phone.

PS is a dedicated extension

for outside/intercom calls with the FWD/DND button (fixed button). It is also

(on/off) and outside destinations to ring in parallel for outside calls for up to 4 virtual PSs

status

To switch FWD/DND status for outside calls

To switch FWD/DND status for intercom calls

82 Operating Manual Document Version 2008-09

• When you switch the FWD/DND status, any FWD destination that was set previously is not

cleared.

To set and clear FWD/DND for outside/intercom calls

Enter destination extension number, or CO line access number and then

outside phone number.

FWD/DND

AUTO DIAL

STORE

Enter

1 or 2

Press the fixed

FWD/DND

button.

Press

STORE.

FWD/DND off DND on

FWD–All Calls FWD–Busy FWD–No Answer FWD–

Busy/No Answer

destination

extension no.

(max. 32 digits)

outside

phone no.

CO line

access no.

While on-hook (when in FWD/DND Setting Mode)

AUTO DIAL

STORE

Press

STORE

to set.

Enter 2 to 5.

Intercom Calls

Outside Calls

A confirmation tone will be heard.

Enter 0 or 1.

FWD/DND

AUTO DIAL

STORE

Press the fixed

FWD/DND

button.

Press

STORE

to set.

While on-hook (when in FWD/DND Setting Mode)

Enter time (seconds [0–120]).

time

A confirmation tone will be heard.

Enter 3.

AUTO DIAL

STORE

Press

STORE.

1.3.29 FWD (Call Forwarding)

• * This step can be omitted.

To set the timer for "No Answer" and "Busy/No Answer"

Document Version 2008-09 Operating Manual 83

• * You can enter the time as a 1–3 digit number. For example, 15 seconds can be entered as

"15" or "015".

Enter CO line access number and then outside phone number.

FWD/DND

AUTO DIAL

STORE

Enter

4 to 7

Press the fixed

FWD/DND

button.

Press

STORE.

FWD off

(max. 32 digits)

outside

phone no.

CO line

access no.

While on-hook (when in FWD/DND Setting Mode)

AUTO DIAL

STORE

Press

STORE

to set.

Enter 1.

A confirmation tone will be heard.

FWD–All Calls

To cancel ringing

To set ringing

Virtual PS 1 Virtual PS 2 Virtual PS 3 Virtual PS 4

Enter 0.

1.3.30 Hands-free Answerback

To set forwarding status and outside destinations to ring in parallel for outside calls to an ICD group

• Only one extension assigned as member 1 in each ICD group can perform the settings for

virtual PSs.

• It is

possible to switch the forwarding status (on/off) of a virtual PS by entering the number (4–

7) of that extension, then pressing the fixed FWD/DND button, instead of pressing the AUTO DIAL/STORE button.

1.3.30 Hands-free Answerback

You can answer an incoming call without going off-hook as soon as the line is connected. When an intercom call arrives, you will hear the caller talking without the phone ringing. When an outside call arrives, you will hear the caller talking after a preprogrammed number of rings. Hands-free Answerback for outside calls requires System Programming.

84 Operating Manual Document Version 2008-09

To set/cancel

Press AUTO ANS.

While on-hook

AUTO ANS

MUTE

Press SP-PHONE.

SP-PHONE

• The AUTO ANS button light shows the current status as follows:

Off: Not set Red on: Set

• PS users: Refer to "Operating Instructions" for PS.

1.3.31 Hands-free Operation

You can have a conversation in hands-free mode using the SP-PHONE button.

1.3.32 Headset Operation

To make/answer a call

• When performing hands-free operation: – If it is difficult to hear the other party’s voice,

Increase the volume using the Navigator Key, Jog Dial, or Volume Key.

– If the other party has difficulty hearing you,

Decrease the volume.

– If the other party reports that your voice echoes,

Use the telephone in a room that has curtains, carpeting or both.

– If parts of the conversation cannot be heard,

you and the other party speak at the same time, parts of your conversation may be lost.

To avoid this, try to speak alternately.

1.3.32 Headset Operation

Document Version 2008-09 Operating Manual 85

–

Headset Operation

Press SP-PHONE.

SP-PHONE

Off-hook.

Press red Headset.

(Headset)

1.3.32 Headset Operation

– Answer/Release Button

Headset Operation

You can have a conversation using a headset.

case, you must select "Headset on" in programming mode or set the Headset button on

In this (red) in advance. This feature is also known as Handset/Headset Selection.

To talk using the headset

To use the handset during a conversation using the headset

To talk in hands-free mode during a conversation using the headset

• The Headset button light shows the current status as follows:

Off: Headset mode off Red on: Headset mode on

86 Operating Manual Document Version 2008-09

Press Answer.

Talk.

(Answer)

1.3.32 Headset Operation

• For KX-NT300 series (except KX-NT321)/KX-DT343/KX-DT346 telephone users:

• With

the KX-NT300 series (except KX-NT321)/KX-DT343/KX-DT346 telephones, you can

use a Bluetooth wireless headset registered on your extension as a headset.

• Operating Distance

Please keep the telephones with connected Bluetooth Modules, 3 m (9 ft 10 in) or more apart from each other. Also, if a Bluetooth headset is in use near a telephone with a connected Bluetooth Module, other than the one it is registered to, noise may be heard. Move away from the telephone and closer to the one it is registered to, to improve the signal.

• Noise

Signals are transmitted between this module and the Bluetooth headset using radio waves. For maximum distance and noise free operation, it is recommended that the module is situated away from electrical appliances such as faxes, radios, PCs, or microwaves.

• Systems using the 2.4 GHz ISM (Industrial, Scientific and Medical) band may interfere

with this product. Examples of such systems are cordless telephones, wireless LAN, Home RF, microwave ovens and other ISM devices. These systems may cause minor noise.

Customizing Your Phone

• 3.1.2 Personal Programming—

Select the equipment to use.

Headset Operation

• 3.1.4 Customizing the Buttons

Create or edit a Headset button.

Answer/Release Button

Customized Answer and Release buttons can make using a headset much easier. You can answer incoming calls or disconnect the line with these buttons. Some DSS Consoles have fixed ANSWER and RELEASE buttons.

To answer

Document Version 2008-09 Operating Manual 87

During a conversation

Press DSS or dial desired phone number.

The called party answers.

Seize CO line before dialing outside phone number.

Press TRANSFER.

TRANSFER

Press Release.

(Release)

(DSS)

desired

phone no.

Press Answer.

Talk.

While hearing a call waiting tone

(Answer)

Press DSS.

During a conversation

Press Release.

The called party answers.

The other party is placed on hold and the destination extension is called immediately.

(DSS)

(Release)

Press Release.

During a conversation

(Release)

1.3.32 Headset Operation

To transfer a call

To talk to a waiting caller

To transfer an outside call to an extension with a one-touch operation

To end a conversation

88 Operating Manual Document Version 2008-09

PT/SLT/PS

Enter #.

On-hook.Off-hook.

Enter desired

phone number

(max. 32 digits).

desired

phone no.

Enter CO line access number before outside phone number.

Enter

740

Enter 2.

4 0

C.Tone

PT/SLT/PS

Off-hook.

On-hook.

Enter 1 to set or 0 to cancel.

Set

Cancel

Enter 740.

4 07

C.Tone

1.3.34 Hot Line

Customizing Your Phone

• 3.1.4 Customizing the Buttons

Create or edit an Answer button or a Release button.

1.3.33 HOSPITALITY FEATURES

In a hotel-type environment, an extension assigned as a hotel operator can be used to view and set the check-in/check-out/cleaned-up (Ready or Not Ready) status of each guest room extension. This allows the

operator

hotel reminders remotely for guest rooms.

to manage guests and rooms with just a telephone. In addition, the hotel operator can set timed

Features

Description

Room Status Control An extension assigned as a hotel operator can set the check-in/check-out/

cleaned-up (Ready or Not Ready) status of rooms remotely. (® 1.3.60 Room Status Control)

Remote Wake-up Call A hotel operator can set a timed reminder for a room remotely.

(® 1.3.73 Wake-up Call)

1.3.34 Hot Line

You can make an outside call simply by going off-hook if you have preprogrammed your phone. This feature is also known as Pickup Dialing.

To store a phone number

To set/cancel

Document Version 2008-09 Operating Manual 89

Off-hook.

PT/SLT/PS

1.3.35 ICD GROUP FEATURES

To dial

• To call another party, dial the desired party’s phone number before the preprogrammed

number is dialed.

• You should assign the intercom line as the seized line when going off-hook. (Preferred Line

Assignment—Outgoing)

• It

is possible to increase the delay before Hot Line is activated through system programming. This can be useful if you require more time after going off-hook to dial another telephone number or extension number.

Customizing Your Phone

• 3.1.2 Personal Programming—

Select the seized line when going off-hook.

Preferred Line Assignment—Outgoing

1.3.35 ICD GROUP FEATURES

An incoming call distribution (ICD) group is a group of extensions assigned through system programming to receive calls (for example, as a call center). The PBX has several features that support using extensions in ICD groups, as follows:

Features

Log-in/Log-out

Supervisory Features

Manual Queue Redirection

(Hurry-up Transfer)

Call Forwarding (FWD) for

your ICD Group

You can log in to or out of an ICD group, to control whether you receive calls from the group. (® 1.3.38 ICD Group Features—Log-in/Log-out)

An extension assigned as a supervisor (supervisor extension) can monitor and control the status of each member within the ICD group, using a 6-line display PT. (® 1.3.41 ICD Group Features—Supervisory)

You can forward the longest waiting call in the queue of calls to the ICD group to a preprogrammed destination manually. (® 1.3.40 ICD Group Features—Manual Queue Redirection)

You can set a forward destination for your ICD group. (® Call Forwarding (FWD) for your Incoming Call Distribution Group)

Description

90 Operating Manual Document Version 2008-09

On-hook.

Enter ICD Group extension number.

Off-hook.

6-Line Display PT

Enter 739.

3 97

C.Tone

ICD Group

extension no.

Group Monitor On

Press "LOG".

Confirm the Call Log History.

JAN.31 08:13AM FRI 601:Sales Section Waiting Calls Now: 00006 Max. Waiting Time: 02'18

EXIT LOG SPRVS

Since JAN.29 09:10AM Total Calls : 00996 Overflow Calls : 00131 Lost Calls : 00039 Average Waiting : 01'06

EXIT CLEAR

While the display is in incoming call queue monitoring mode

6-Line Display PT

1.3.36 ICD Group Features—Call Log History for ICD Group

An extension assigned as a supervisor (supervisor extension) can confirm the incoming call log for the incoming call distribution (ICD) group. To perform this operation, the supervisor has to enter incoming call queue monitoring mode first.

To enter incoming call queue monitoring mode

To confirm the Call Log History

Document Version 2008-09 Operating Manual 91

Press "CLEAR".

Since JAN.29 09:10AM Total Calls : 00996 Overflow Calls : 00131 Lost Calls : 00039 Average Waiting : 01'06

EXIT CLEAR

While the Call Log History is displayed

6-Line Display PT

On-hook.

Enter ICD Group extension number.

Off-hook.

6-Line Display PT

Enter 739.

3 97

C.Tone

ICD Group

extension no.

JAN.31 08:13AM FRI 601:Sales Section Waiting Calls Now: 00006 Max. Waiting Time: 02'18

EXIT LOG SPRVS

Confirm the status of queued calls.

Group Monitor On

1.3.37 ICD Group Features—Incoming Call Queue Monitor

To clear Call Log History

• If the accumulated data exceeds the maximum number that can be displayed (99999), "****"

is shown on the display. To reinitialize the display, clear the Call Log History.

• For information about other supervisory features, refer to "1.3.41 ICD Group Features—Su-

pervisory".

1.3.37 ICD Group Features—Incoming Call Queue Monitor

extension assigned as a supervisor (supervisor extension) can monitor the status of waiting

An calls to be answered in the queue for an incoming call distribution (ICD) group.

To monitor the waiting call status

• If an ICD group has an overflowed call, the display shows the status automatically.

92 Operating Manual Document Version 2008-09

Log-in

Log-out

Wrap-up

Talk.

Not Ready

Ready

Off-hook.

On-hook.

PT/SLT/PS

Enter 736.

Log-out

Log-in

Enter ICD Group extension number or .

Specified

ICD Group

extension no.

All

3 67

Enter 0 or 1.

C.Tone

ICD Group: Incoming Call Distribution Group

1.3.38 ICD Group Features—Log-in/Log-out

• For information about other supervisory features, refer to "1.3.41 ICD Group Features—Su-

pervisory".

1.3.38 ICD Group Features—Log-in/Log-out

You can control your status in an incoming call distribution (ICD) group. When in the Log-out mode, incoming calls to the group will not ring at your extension. When you return, calls will again ring at your extension. (Default: Log-in) Even if time period (wrap-up time) when you will not receive calls after completing a previous call. This time can be used for you to write a report and so on. You can also manually select "Not Ready" mode to temporarily leave an ICD group.

your extension is logged-in, you can have a specified

To set Log-in/Log-out

Document Version 2008-09 Operating Manual 93

While on-hook

PT/PS

Press Log-in/Log-out.

(Log-in/Log-out)

Specified

All

ICD Group

extension no.

Enter ICD Group extension number or .

ICD Group: Incoming Call Distribution Group

While on-hook

PT/PS

Press Log-in/Log-out of a Specified Group.

(Log-in/Log-out

of a Specified Group)

PT/SLT/PS

On-hook.Off-hook.

537

Not Ready

Ready

Enter 735.

Enter 1 or 0.

C.Tone

PT/PS

(Wrap-up)

While on-hook

Press red or flashing red Wrap-up.*

1.3.38 ICD Group Features—Log-in/Log-out

To enter/leave Not Ready mode

To set/cancel Not Ready mode or to leave Wrap-up mode (To enter Ready mode)

94 Operating Manual Document Version 2008-09

1.3.39 ICD Group Features—Log-in/Log-out Monitor and Remote Control

• * The status will be as follows:

Ready ® Not Ready Not Ready ® Ready Wrap-up ® Not Ready

• The Log-in/Log-out of a specified group button light shows the current status as follows:

Off: Log-in mode Red on: Log-out mode

• The

Wrap-up

The Wrap-up button light shows the current status as follows:

Off: Ready mode Red on: Not Ready mode Flashing red: Wrap-up mode

button alternates the setting of Wrap-up mode, Not Ready mode or Ready mode.

• In Wrap-up mode/Not Ready mode, your extension does not receive calls through any group,

even if it belongs to multiple groups.

• The last remaining logged-in extension may not be allowed to log out, depending on system

programming.

• The Supervisor extension can control the Log-in/Log-out status of other extensions.

For more information, refer to "1.3.39 ICD Group Features—Log-in/Log-out Monitor and Remote Control".

• For information about other ICD group features, refer to "1.3.35 ICD GROUP FEATURES".

Customizing Your Phone

• 3.1.4 Customizing the Buttons

Create or edit a Log-in/Log-out button, a Log-in/Log-out of a specified group button or a Wrap-up button.

1.3.39 ICD Group Features—Log-in/Log-out Monitor and Remote Control

An extension assigned as a supervisor (supervisor extension) can monitor the Log-in/Log-out status of buttons. The supervisor extension can change the Log-in/Log-out status of an extension by pressing the corresponding DSS button. To perform this operation, the supervisor has to enter incoming call queue monitoring mode first.

incoming call distribution (ICD) group members with the lights of corresponding DSS

Document Version 2008-09 Operating Manual 95

On-hook.

Enter ICD Group extension number.

Off-hook.

6-Line Display PT

Enter 739.

3 97

C.Tone

ICD Group

extension no.

Group Monitor On

Press "SPRVS".

While the display is in incoming call queue monitoring mode

JAN.31 08:13AM FRI 601:Sales Section Waiting Calls Now: 00006 Max. Waiting Time: 02'18

EXIT LOG SPRVS

6-Line Display PT

Press desired DSS.

(DSS)

6-Line Display PT

While monitoring the Log-in/Log-out status

1.3.39 ICD Group Features—Log-in/Log-out Monitor and Remote Control

To enter incoming call queue monitoring mode

To monitor the Log-in/Log-out status

• While in Log-in/Log-out monitoring mode, the lights of DSS buttons for the ICD group members

indicate their status as follows:

Off

: Out of the ICD group.

Green on: Log-in mode (Ready). The extension user is ready to answer calls. Flashing Green: Log-in mode (Not Ready). The extension user is not ready to answer calls. Red on: Log-out mode.

To change the Log-in/Log-out mode

96 Operating Manual Document Version 2008-09

PT/PS

Press red or flashing red Hurry-up.

(Hurry-up)

1.3.41 ICD Group Features—Supervisory

• Depending on

the status as follows: Log-in mode (Not Ready) ® Log-in mode (Ready) Log-in mode (Ready) ® Log-out mode Log-out mode ® Log-in mode (Ready)

• For information about other supervisory features, refer to "

pervisory".

the current status of the ICD group member, pressing the DSS button changes

1.3.41 ICD Group Features—Su-

1.3.40 ICD Group Features—Manual Queue Redirection

When your incoming call distribution (ICD) group is busy and other outside calls arrive, the arriving calls are put in a waiting queue. Extensions can check the status of the queue with the Hurry-up button light, and forward the longest waiting call in the queue to a preset destination manually. This feature is also known as Hurry-up Transfer.

To forward the waiting call

• The Hurry-up button light shows the current status as follows:

Off: No waiting call. Red on: Some calls are waiting. Flashing red: The number of calls exceeds the manual queue redirection level.

• For information about other ICD group features, refer to "1.3.35 ICD GROUP FEATURES".

Customizing Your Phone

• 3.1.4 Customizing the Buttons

Create or edit a Hurry-up button.

1.3.41 ICD Group Features—Supervisory

An extension assigned as a supervisor (supervisor extension) can monitor and control the status of other members in an Incoming Call Distribution (ICD) group using a 6-line display PT, as follows:

Document Version 2008-09 Operating Manual 97

Initial Display

Incoming Call

Queue Monitor

"SPRVS"

"EXIT"

"LOG"

"EXIT"

739

ICD Group

extension

no.

Call Log History

Since JAN.29 09:10AM Total Calls : 00996 Overflow Calls : 00131 Lost Calls : 00039 Average Waiting : 01'06 EXIT CLEAR

JAN.31 08:10AM FRI 601:Sales Section Waiting Calls Now: 00006 Max. Waiting Time: 02'18

EXIT

Log-in/Log-out Monitor

With

The lights of DSS buttons for the ICD group members indicate their Log-in/Log-out status as follows:

OFF: Out of the ICD group. Green on: Log-in mode (ready to answer calls). Flashing green: Log-in mode (not ready to answer calls). Red on: Log-out mode.

JAN.31 08:10AM FRI 601:Sales Section Waiting Calls Now: 00006 Max. Waiting Time: 02'18

EXIT LOG SPRVS

--- Date and time

--- Floating extension number/name of ICD group

--- The number of queued calls

--- The longest queuing time

--- Monitoring starting date and time

--- Total number of incoming calls

--- Total number of overflowed calls

--- The number of lost calls

--- Average queuing time

JAN.31 08:10AM FRI

PROG INFO RING MENU

1.3.41 ICD Group Features—Supervisory

Features Description

Incoming Call Queue Moni-

tor

The supervisor extension can monitor the status of calls waiting in the queue to be answered. (® 1.3.37 ICD Group Features—Incoming Call Queue Monitor)

The supervisor extension can monitor the Log-in/Log-out status of the ICD

Log-in/Log-out Monitor and

Remote Control

group members extension can change their Log-in/Log-out status by pressing the corresponding DSS button.

with the lights of corresponding DSS buttons. The supervisor

(® 1.3.39 ICD Group Features—Log-in/Log-out Monitor and Remote Control)

Call Log History

The supervisor extension can confirm the incoming call log for the ICD group. (® 1.3.36 ICD Group Features—Call Log History for ICD Group)

Using these features, for example, if extension 101 is logged out but the user is at his/her extension, and Incoming Call Queue Monitor shows that a call is waiting in the queue, the supervisor extension can change the status of extension 101 to Log-in. The waiting call will then be automatically directed to that extension. The following chart shows the flow of supervisory displays and access operations:

98 Operating Manual Document Version 2008-09

• For information about other ICD group features, refer to "1.3.35 ICD GROUP FEATURES".

PT/SLT/PS

Press MESSAGE or enter 4.

On-hook.

When the called extension is busy or does not answer

MESSAGE

C.Tone

PT and SLT

PT/SLT/PS

Off-hook.

Enter 1 to leave or 0 to cancel.

On-hook.

Enter desired extension number.

Leave

Cancel

Enter 70.

desired

extension no.

C.Tone

1.3.42 Message Waiting

For a caller

When the leave a notification so that the called party may call you back.

For a called extension

As a message receiver, the Message button light or Message/Ringer Lamp lets you know that a call has been received. If you receive notification, you can call back the caller by a simple operation.

Note

called extension is busy or does not answer your call, you can

This feature is not available for SIP extensions (except the KX-HGT100). For KX-HGT100 users, refer to the Quick Reference Guide of the KX-HGT100 for instructions.

1.3.42 Message Waiting

For a caller

To leave a message waiting indication

To leave/cancel a message waiting indication

• When making a call to SIP Extensions (except KX-HGT100), you cannot leave a message

waiting notification. If you perform the operation to leave a message waiting notification to a SIP Extension, you will hear a reorder tone.

For a called extension

Document Version 2008-09 Operating Manual 99

While on-hook

PT/PS

Press MESSAGE until the desired extension appears.

Off-hook.

Talk.

MESSAGE

Off-hook.

Press MESSAGE or enter 70 and then 2.

PT/SLT/PS

Talk.

MESSAGE

PT/SLT/PS

Off-hook.

Enter 0.

On-hook.

Dial your

extension number.

Enter 70.

your

extension no.

C.Tone

1.3.42 Message Waiting

To check the left message and call back

To call back

To clear message waiting indications left on your extension

• The Message button light or Message/Ringer Lamp shows the current status as follows:

Off: No message Red on: You have a message

• The display shows the messages starting with the most recent call.

• At a called extension, the MESSAGE button allows you to clear message waiting indications

do not want to call the callers back. To clear, press the MESSAGE button and then press

if you the soft button.

• On your PT, you can establish one or more Message for Another Extension buttons.

These buttons can accept the message waiting notification of other extensions or various incoming call distribution groups. In other words, you can monitor the message waiting notifications of other telephones.

• A single line telephone extension user will receive a special dial tone as message waiting

notification when going off-hook.

• The message waiting lamp of a single line telephone can also let you know that you have a

message in the same way as the Message button.

100 Operating Manual Document Version 2008-09

Customizing Your Phone

• 3.1.4 Customizing the Buttons

Create or edit a Message button or Message for Another Extension button.

Panasonic KX-NCP500 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Table of Contents

Operation

1.1.1 Before Operating the Telephones

1.1 Before Operating the Telephones

1.2.1 Making Calls

1.2 Basic Operations

1.2.2 Answering Calls

1.3.1 Absent Message

1.3 Telephone Features and Operation

1.3.2 Account Code Entry

1.3.4 Automatic Callback Busy (Camp-on)

1.3.3 Alternate Calling—Ring/Voice

1.3.6 Call Hold

1.3.5 BGM (Background Music)

1.3.8 Call Park

1.3.7 Call Monitor

1.3.9 Call Pickup

1.3.10 Call Splitting

1.3.11 Call Transfer

1.3.12 CALL WAITING FEATURES

1.3.13 Call Waiting Tone

1.3.14 Character Entry

1.3.15 Conference

1.3.16 Conference, Unattended

1.3.17 Data Line Security

1.3.18 DISA (Direct Inward System Access)

1.3.19 DND (Do Not Disturb)

1.3.20 Door Open

1.3.21 Doorphone Call

1.3.22 EFA (External Feature Access)

1.3.23 Executive Busy Override

1.3.24 Extension Dial Lock

1.3.25 Extension Feature Clear

1.3.26 Extension PIN (Personal Identification Number)

1.3.27 External Relay

1.3.28 External Sensor

1.3.29 FWD (Call Forwarding)

1.3.30 Hands-free Answerback

1.3.31 Hands-free Operation

1.3.32 Headset Operation

1.3.34 Hot Line

1.3.33 HOSPITALITY FEATURES

1.3.35 ICD GROUP FEATURES

1.3.36 ICD Group Features—Call Log History for ICD Group

1.3.37 ICD Group Features—Incoming Call Queue Monitor

1.3.38 ICD Group Features—Log-in/Log-out

1.3.39 ICD Group Features—Log-in/Log-out Monitor and Remote Control

1.3.41 ICD Group Features—Supervisory

1.3.40 ICD Group Features—Manual Queue Redirection

1.3.42 Message Waiting