Panasonic KX-NCP500 User Manual

Pure IP-PBX

Operating Manual

Thank you for purchasing a Panasonic Pure IP-PBX. Please read this manual carefully before using this product and save this manual for future use.

KX-NCP500/KX-NCP1000: PBMPR Software File Version 1.0000 or later

Document Version: 2008-09

Model No. KX-NCP500

KX-NCP1000

Visit our Web Site: www.targettelcom.com

Target Telcom Sales & Servic e Inc.

Important Phone Numbers

Sales: 248-752-3611 Service: 810-395-8555 Scheduling: 810-395-9111

4400 Martin Rd.

Capac, MI. 48014-2911

IP Communication

This PBX supports IP communication using a variety of IP telephones, such as the KX-NT300 series with Self Labeling and/or Bluetooth wireless headsets, and SIP Extensions (SIP Hardphone/SIP Softphone).

SIP Extension

IP Softphone

IP Proprietary Telephone

IP Softphone

You can install a software-based telephone (Panasonic IP Softphone) on your PC to make and receive calls using Internet Protocol (IP) and access PBX features without a wired IP Proprietary Telephone.

This PBX supports the use of cellular phones with the PBX. Cellular phones can make and receive calls as if they were registered extensions.

Cellular Phone Features

This PBX optionally supports a Portable Station (PS) system. PSs can be used in the PBX with other wired telephones.

Wireless System

A Panasonic telephone that is equipped with a Navigator Key/Jog Dial and a display helps you to access desired features easily. Also, you will be informed of the arrival of an incoming call or a message waiting by the lamp if it is equipped.

Easy Operation

ENTER

Navigator Key Jog Dial

Message/Ringer Lamp

You can set incoming calls to be redirected to your message box to let callers leave voice messages when you are unable to answer the phone.

Simplified Voice Message

Hello, this is 204. Please leave your message.

Feature Highlights

Consult your dealer Consult your dealer

Consult your dealer 1.3.78 Wireless XDP Parallel Mode (Page 145)

1.1 Before Operating the Telephones (Page 20)

2 Operating Manual Document Version 2008-09

1.3.64 SVM (Simplified Voice Message) (Page 120)

This PBX supports Voice Processing Systems (VPS) with an ACD Report Server. In addition to VPS features, the ACD Report Server provides you with a variety of features, such as monitoring, reporting, and creating performance graphs, to manage call information efficiently.

ACD Report Server

(KX-NCV200)

Jack 5

Nick

John 7

This application allows you to use your PC to access PBX features, providing advanced call handling capabilities to ensure that each call is handled efficiently.

(Client)

Communication Assistant (CA)

Consult your dealer Consult your dealer

This PBX offers a built-in Call Center feature called Incoming Call Distribution (ICD) Group. Incoming calls to an ICD Group can be queued or redirected to a preprogrammed destination, answered in order of priority and monitored by a supervisor extension.

Queuing

Customers

ICD Group

Call Center

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Target Telcom Sales & Servic e Inc.

Important Phone Numbers

Sales: 248-752-3611 Service: 810-395-8555 Scheduling: 810-395-9111

4400 Martin Rd.

Capac, MI. 48014-2911

Feature Highlights

1.3.35 ICD GROUP FEATURES (Page 90)

Document Version 2008-09 Operating Manual 3

ConditionsHints

Feature Highlights

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Target Telcom Sales & Servic e Inc.

Important Phone Numbers

Sales: 248-752-3611 Service: 810-395-8555 Scheduling: 810-395-9111

4400 Martin Rd.

Capac, MI. 48014-2911

In This Manual,

• The following abbreviations are used:

APT ® Analog Proprietary Telephone Display PT ® Proprietary Telephone with a Display DPT ® Digital Proprietary Telephone IP-PT ® IP Proprietary Telephone PS ® Portable Station PT ® Proprietary Telephone SIP Extension ® Session Initiation Protocol Extension SLT ® Single Line Telephone

• The illustrations of the PBX are based on the

• The following icons are used frequently.

Notice

KX-NCP500.

• This PBX

available for SIP Extensions, depending on your telephone type.

supports SIP (Session Initiation Protocol) Extensions. However, some PBX features may not be

• Under power failure conditions, the connected telephones may not operate. Please ensure that a separate

telephone, not dependent on local power, is available for emergency use.

• Prior to connection of this product, please verify that the intended operating environment is supported.

Satisfactory performance cannot be guaranteed for the following:

– interoperability and compatibility with all devices and systems connected to this product – proper operation and compatibility with services provided by telecommunications companies over

connected networks

NOTES

• This manual provides basic information on how you can access commonly used PBX functions with

proprietary telephones (PTs), single line telephones (SLTs), portable stations (PSs), and DSS Consoles. For detailed information about each feature or setting, refer to the Feature Manual or PC Programming Manual.

• In this manual, several kinds of PTs appear, as follows: – IP Proprietary Telephone (IP-PT) – Digital Proprietary Telephone (DPT) – Analog Proprietary Telephone (APT) – Proprietary Telephone with a Display (Display PT)

"PT" is used as a generic term to represent all of these PTs. If a PBX feature only supports specific PTs, such as IP-PTs, the available telephone types are clearly indicated.

• IP-PTs/SIP Extensions may become busy and you may not be able to make or receive calls, depending

on the network status.

• The contents of this manual apply to PBXs with a certain software version, as indicated on the cover of

this manual. To confirm the software version of your PBX, refer to the PC Programming Manual or PT Programming Manual.

• Product specifications are subject to change without notice.

4 Operating Manual Document Version 2008-09

Feature Highlights

Visit our Web Site: www.targettelcom.com

Target Telcom Sales & Servic e Inc.

Important Phone Numbers

Sales: 248-752-3611 Service: 810-395-8555 Scheduling: 810-395-9111

4400 Martin Rd.

Capac, MI. 48014-2911

Notes for SIP Extension Users

Before using a SIP Extension, please read the following notes.

a. The following features are available for SIP Extension users:

– Making calls – Answering calls – Holding calls – Transferring calls (You cannot go on-hook before the transferred party answers.)

b. The

c. The operations for Call Forwarding (FWD)/Do Not Disturb (DND)/Personal Speed Dialing using the feature

d. The tones listed in "4.3.1 Tone" are not available for SIP Extension users. Tones or the tone types may

e. Any number pressed while hearing a Busy/DND/Reorder tone, such as the feature number to activate

f. The operations for SIP Extensions may differ from the steps in this manual, and may vary depending on

available operations using feature numbers are limited. Refer to the telephone types displayed at the

top left of each operation.

number, are not available. However, a KX-HGT100 user can store and dial personal speed dialing numbers in his/her telephone through KX-HGT100 programming. Other SIP Extension users can enable these features at SIP Extensions through system programming.

vary depending on the type of telephone being used. For example, when you put a call on hold, a specific tone for the SIP Extension may be heard, or no tone may be heard.

Automatic Callback Busy, will be ignored.

the type of telephone being used.

Safety Notices

Please observe the safety notices in this manual in order to avoid danger to users or other people, and prevent damage to property. The notices are classified as follows, according to the severity of injury or damage:

WARNING

CAUTION

Trademarks

• The Bluetooth

Panasonic Corporation is under license.

• All other trademarks identified herein are the property of their respective owners.

word mark and logos are owned by the Bluetooth SIG, Inc. and any use of such marks by

This notice means that misuse could result in death or serious injury.

This notice means that misuse could result in injury or damage to property.

Document Version 2008-09 Operating Manual 5

SAVE THESE INSTRUCTIONS

Important Safety Instructions

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Target Telcom Sales & Service Inc.

Important Phone Numbers

Sales: 248-752-3611 Service: 810-395-8555 Scheduling: 810-395-9111

4400 Martin Rd.

Capac, MI. 48014-2911

Important Safety Instructions

When using of fire, electric shock and injury to persons, including the following:

• Do not use the product near water, for example, near a bathtub, wash bowl, kitchen sink, or laundry tub,

in a wet basement, or near a swimming pool.

• Avoid using wired telephones during an electrical storm. There is a remote risk of electric shock from

lightning.

• Do not use a telephone in the vicinity of a gas leak to report the leak.

your telephone equipment, basic safety precautions should always be followed to reduce the risk

6 Operating Manual Document Version 2008-09

SAVE THESE INSTRUCTIONS

Important Information

WARNING

SAFETY REQUIREMENTS

For All Telephone Equipment

• The product may only be installed and serviced by qualified service personnel.

• To prevent possible fire or electric shock, do not expose the product to rain or moisture.

• Follow all warnings and instructions marked on the product.

• Do not place the product on an unstable surface, as a fall may cause serious internal damage.

• The

product

If you are not sure of the type of power supply to your home, consult your dealer or local power company.

• For safety purposes some products are equipped with a grounded plug. If you do not have a grounded

outlet, please have one installed. Do not bypass this safety feature by tampering with the plug.

• Do not allow anything to rest on the power cord. Do not locate the product where the power cord may be

stepped on or tripped on.

• To reduce the risk of fire or electric shock, do not overload wall outlets and extension cords.

• To reduce the risk of electric shock, do not disassemble the product. Only qualified personnel should

service the product. Opening or removing covers may expose you to dangerous voltages or other risks. Incorrect reassembly can cause electric shock.

• Unplug the product from the wall outlet and have it serviced by qualified service personnel in the following

cases:

a. When the power supply cord or plug is damaged or frayed. b. If liquid has been spilled into the product. c. If the product has been exposed to rain or water. d. If the product does not operate according to the operating instructions. Adjust only the controls that are

explained in the operating instructions. Improper adjustment of other controls may result in damage and may require service by a qualified technician to restore the product to normal operation.

e. If the product has been dropped or the cabinet has been damaged. f. If product performance deteriorates.

should only be connected to the type of electrical power supply specified on the product label.

For the PBX

• If damage

the unit to your dealer.

to the unit exposes any internal parts, disconnect the power supply cord immediately and return

• Unplug this unit from the AC outlet if it emits smoke, an abnormal smell or makes unusual noise. These

conditions can cause fire or electric shock. Confirm that smoke has stopped and contact an authorized Panasonic Factory Service Center.

• This unit is equipped with a grounded plug. For safety reasons this plug must only be connected to a

grounded outlet that has been installed according to applicable regulations.

• Do not insert objects of any kind into this product through its slots and openings, as they may touch

dangerous voltage points or short out parts that could result in a risk of fire or electric shock. Never spill liquid of any kind on or in the product.

• Use only the power cord and batteries indicated in this manual. Do not dispose of batteries in a fire, as

they may explode. Dispose according to local regulations.

CAUTION

Document Version 2008-09 Operating Manual 7

Important Information

SAFETY REQUIREMENTS

For All Telephone Equipment

• Unplug the product from the wall outlet before cleaning. Wipe the product with a soft cloth. Do not clean

with abrasive powders or with chemical agents such as benzene or thinner. Do not use liquid cleaners or aerosol cleaners.

• The product should be kept free of dust, moisture, high temperature (more than 40

vibration, and should not be exposed to direct sunlight.

For the PBX

°C [104 °F]), and

• Only use the 19-inch rack mounting equipment (attachment bracket, screws) included with the PBX.

• When relocating the equipment, first disconnect the telecom connection before disconnecting the power

connection. When the unit is installed in the new location, reconnect the power first, and then reconnect the telecom connection.

• The power supply cord is used as the main disconnect device. Ensure that the AC outlet is located near

the equipment and is easily accessible.

• Slots and openings in the front, back and bottom of the cabinet are provided for ventilation; to protect it

overheating,

from by placing the product on a bed, sofa, rug, or other similar surface while in use. The product should never be placed near or over a radiator or other heat source. This product should not be placed in a sealed environment unless proper ventilation is provided.

these openings must not be blocked or covered. The openings should never be blocked

• To protect this unit from static electricity, do not touch any external connectors of the unit.

• When this product is no longer in use, make sure to detach it from the rack.

SECURITY REQUIREMENTS

In order to use the PBX safely and correctly the Security Requirements below must be observed. Failure to do so may result in:

• Loss, leakage, falsification or theft of user information.

• Illegal use of the PBX by a third party.

• Interference or suspension of service caused by a third party.

What is User Information?

User Information is defined as:

1. Information stored on the SD Memory Card:

Phonebook data, user IDs, system settings data, passwords (User/Administrator/Installer), Personal Identification Numbers (PINs), etc.

2. Information sent from the PBX to a PC or other external device:

Phone call data (including telephone numbers of outside parties), call charge data, etc.

Requirements

1. The SD

easily removed and taken away from the PBX by a third party. Therefore, do not allow unauthorized access to prevent data leakage.

Memory Card contains software for all the processes of the PBX and all customer data. It can be

2. Always make backups of data stored on the SD Memory Card. For details, consult your dealer.

3. To prevent illegal access from the Internet, activate a Firewall.

4. To avoid unauthorized access and possible abuse of the PBX, we strongly recommend: a. Keeping the password secret. b. Selecting a complex, random password that cannot be easily guessed. c. Changing your password regularly.

5. Perform the following when sending the PBX for repair or handing it over to a third party. a. Make a backup of data stored on the SD Memory Card. b. Using an SD formatter, format the SD Memory Card so that information cannot be retrieved from it.

8 Operating Manual Document Version 2008-09

Important Information

6. To prevent data leakage, render the SD Memory Card physically unusable before disposal.

7. When user information is sent from the PBX to a PC or other external device, the confidentiality of that

information becomes the responsibility of the customer. Before disposing of the PC or other external device, ensure that data cannot be retrieved from it by formatting the hard disk and/or rendering it physically unusable.

Notice

SAFETY REQUIREMENTS

For All Telephone Equipment

• Read and understand all instructions.

For the PBX

• Keep the

lamps, motors, and televisions. These noise sources can interfere with the performance of the PBX.

unit away from heating appliances and devices that generate electrical noise such as fluorescent

• If you are having problems making calls to outside destinations, follow this procedure to test the CO lines:

1. Disconnect the PBX from all CO lines.

2. Connect known working single line telephones (SLTs) to those CO lines.

3. Make a call to an external destination using those SLTs.

If a call cannot be carried out correctly, there may be a problem with the CO line that the SLT is connected to. Contact your telephone company. If all SLTs operate properly, there may be a problem with your PBX. Do not reconnect the PBX to the CO lines until it has been serviced by an authorized Panasonic Factory Service Center.

Notes

SAFETY REQUIREMENTS

For All Telephone Equipment

• Never attempt to insert wires, pins, etc. into the vents or holes of the product.

Document Version 2008-09 Operating Manual 9

Notice for users in California

This product contains a CR coin cell lithium battery that

contains perchlorate material—special handling may apply.

See www.dtsc.ca.gov/hazardouswaste/perchlorate

Attention

• When using a Panasonic proprietary telephone (PT), use only the correct

• For users of PC Phone (Free License Version) shipped with KX-DT301/KX-T7601 USB Module:

All features of the PC Phone software are available for 90 days from the date of installation. After this period expires, the following buttons on the Operation Screen will become unavailable:

– Recording – TAM – Voice Memo – Text Memo – Speed

To continue using any of the corresponding features after the trial period, please purchase KX-TDA0350 (PC Phone, 5 licenses).

Panasonic handset.

10 Operating Manual Document Version 2008-09

F.C.C. REQUIREMENTS AND RELEVANT INFORMATION

1. Notification to the Telephone Company

This equipment complies with Part 68 of the FCC rules and the requirements adopted by the ACTA. On the side US: ACJMF04BKX-NCP500. If requested, this number must be provided to the telephone company. Installation must be performed by a qualified professional installer. If required, provide the telephone company with the following technical information:

• Telephone numbers to which the system will be connected

• Make: Panasonic

• Model: KX-NCP500 and KX-NCP1000

• Certification No.: found on the side of the unit

• Ringer Equivalence No.: 0.4B

• Facility Interface Code: 02LS2, 04DU9.BN/DN/1KN/1SN

• Service Order Code: 9.0F, 6.0P

• Required Network Interface Jack: RJ45S, RJ48C

2. Ringer Equivalence Number (REN)

The REN is used to determine the number of devices that may be connected to a telephone line. Excessive RENs on a telephone line may result in the devices not ringing in response to an incoming call. In most but not all areas, the sum of RENs should not exceed five (5.0). To be certain of the number of devices that may be connected to a line, as determined by the total RENs, contact the local telephone company. The REN for this product is part of the product identifier that has the format US: ACJMF04BKX-NCP500. The digits represented by 04 are the REN without a decimal point (e.g., 04 is a REN of 0.4). For earlier products, the REN is separately shown on the label.

3. Incidence of Harm to the Telephone Lines

If this equipment causes harm to the telephone network, the telephone company will notify you in advance that temporary discontinuance of service may be required. But if advance notice isn’t practical, the telephone company will notify the customer as soon as possible. Also, you will be advised of your right to file a complaint with the FCC if you believe it is necessary.

4. Changes in Telephone Company Communications Facilities, Equipment, Operations and

Procedures

The telephone company may make changes in its facilities, equipment, operations or procedures that could affect the operation of the equipment. If this happens the telephone company will provide advance notice in order for you to make necessary modifications to maintain uninterrupted service.

5. Trouble with this equipment

If trouble is experienced with this equipment, for repair or warranty information, please see the attached warranty, which includes the Service Center Directory. If the equipment is causing harm to the telephone network, the telephone company may request that you disconnect the equipment until the problem is resolved.

6. Connection to Party Line

Connection to party line service is subject to state tariffs. Contact the state public utility commission, public service commission or corporation commission for information.

7. Combined Use with Alarm Equipment

If your home has specially wired alarm equipment connected to the telephone line, ensure the installation of this equipment does not disable your alarm equipment. If you have questions about what will disable alarm equipment, consult your telephone company or a qualified installer.

of this equipment is a label that contains, among other information, a product identifier in the format

Note

This equipment to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful

Document Version 2008-09 Operating Manual 11

has been tested and found to comply with the limits for a Class B digital device, pursuant

F.C.C. REQUIREMENTS AND RELEVANT INFORMATION

Visit our Web Site: www.targettelcom.com

Target Telcom Sales & Service Inc.

Important Phone Numbers

Sales: 248-752-3611 Service: 810-395-8555 Scheduling: 810-395-9111

4400 Martin Rd.

Capac, MI. 480 14-2911

interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by one or more of the following measures:

by turning the equipment off and on, the user is encouraged to try to correct the interference

• Reorient or relocate the receiving antenna.

• Increase the separation between the equipment and receiver.

• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.

• Consult the dealer or an experienced radio/TV technician for help.

CAUTION

• Any changes or modifications not expressly approved by the party responsible for compliance could

void the user’s authority to operate this device. When programming emergency numbers and/or making test calls to emergency numbers:

1. Remain on

2. Perform such activities in the off-peak hours, such as early morning hours or late evenings.

• The software contained in the ARS and TRS features to allow user access to the network must be

upgraded to recognize newly established network area codes and exchange codes as they are placed into service. Failure to upgrade the on-premise PBXs or peripheral equipment to recognize the new codes as they are established will restrict the customer and users of the PBX from gaining access to the network and to these codes. KEEP THE SOFTWARE UP TO DATE WITH THE LATEST DATA.

the line and briefly explain to the dispatcher the reason for the call before hanging up.

12 Operating Manual Document Version 2008-09

F.C.C. REQUIREMENTS AND RELEVANT INFORMATION

For 2.4 GHz Cell Station

Privacy of communications may not be ensured when using the wireless systems.

CAUTION

Any changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate this device.

Note

This

equipment to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.

• Increase the distance between the equipment and receiver.

• Connect the equipment to an outlet on a circuit different from that to which the receiver is connected.

• Consult the dealer or an experienced radio/TV technician for help.

has been tested and found to comply with the limits for a Class B digital device, pursuant

Some wireless telephones operate at frequencies that may cause interference to nearby TVs and VCRs. To minimize or prevent such interference, the base of the wireless telephone should not be placed near or on top of a TV or VCR. If interference is experienced, move the wireless telephone further away from the TV or VCR. This will often reduce, or eliminate, interference. Operating near 2.4 GHz electrical appliances may cause interference. Move away from the electrical appliances.

CAUTION

To comply with FCC RF exposure requirements in uncontrolled environment:

• This equipment must be installed and operated in accordance with provided instructions and a

minimum 20 cm (8 in) spacing must be provided between antenna and all person’s body (excluding extremities of hands, wrist and feet) during wireless modes of operation.

• This

Medical—consult the manufacturer of any personal medical devices, such as pacemakers, to determine if they are adequately shielded from external RF (radio frequency) energy. (The unit operates in the frequency range of 2401 MHz to 2480 MHz, and the power output level can range from 0.004 W to 0.4 W.) Do not use the unit in health care facilities if any regulations posted in the area instruct you not to do so. Hospitals or health care facilities may be using equipment that could be sensitive to external RF (radio frequency) energy.

transmitter must not be co-located or operated in conjunction with any other antenna or transmitter.

Document Version 2008-09 Operating Manual 13

F.C.C. REQUIREMENTS AND RELEVANT INFORMATION

For DECT 6.0 Cell Station

Privacy of communications may not be ensured when using the wireless systems.

CAUTION

Any changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate this device.

Note

This

• Reorient or relocate the receiving antenna.

• Increase the distance between the equipment and receiver.

• Connect the equipment to an outlet on a circuit different from that to which the receiver is connected.

• Consult the dealer or an experienced radio/TV technician for help.

has been tested and found to comply with the limits for a Class B digital device, pursuant

CAUTION

To comply with FCC RF exposure requirements in uncontrolled environment:

• This equipment must be installed and operated in accordance with provided instructions and a

minimum 20 cm (8 in) spacing must be provided between antenna and all person’s body (excluding extremities of hands, wrist and feet) during wireless modes of operation.

• This

Medical—consult the manufacturer of any personal medical devices, such as pacemakers, to determine if they are adequately shielded from external RF (radio frequency) energy. (The unit operates in the frequency range of 1920 MHz to 1930 MHz, and the output peak power level is less than 0.12 W.) Do not use the unit in health care facilities if any regulations posted in the area instruct you not to do so. Hospitals or health care facilities may be using equipment that could be sensitive to external RF (radio frequency) energy.

transmitter must not be co-located or operated in conjunction with any other antenna or transmitter.

14 Operating Manual Document Version 2008-09

Table of Contents

1 Operation ................................................................................................19

1.1

1.1.1 Before Operating the Telephones ..................................................................................20

1.2 Basic Operations .............................................................................................................30

1.2.1 Making Calls ...................................................................................................................30

1.2.2 Answering Calls ..............................................................................................................32

1.3 Telephone Features and Operation ...............................................................................34

1.3.1 Absent Message .............................................................................................................34

1.3.2 Account Code Entry .......................................................................................................35

1.3.3 Alternate Calling—Ring/Voice ........................................................................................36

1.3.4 Automatic Callback Busy (Camp-on) .............................................................................36

1.3.5 BGM (Background Music) ..............................................................................................38

1.3.6 Call Hold .........................................................................................................................38

1.3.7 Call Monitor ....................................................................................................................41

1.3.8 Call Park .........................................................................................................................41

1.3.9 Call Pickup .....................................................................................................................43

1.3.10 Call Splitting ...................................................................................................................44

1.3.11 Call Transfer ...................................................................................................................45

1.3.12 CALL WAITING FEATURES ..........................................................................................48

1.3.13 Call Waiting Tone ...........................................................................................................53

1.3.14 Character Entry ..............................................................................................................54

1.3.15 Conference .....................................................................................................................57

1.3.16 Conference, Unattended ................................................................................................61

1.3.17 Data Line Security ..........................................................................................................62

1.3.18 DISA (Direct Inward System Access) .............................................................................63

1.3.19 DND (Do Not Disturb) .....................................................................................................66

1.3.20 Door Open ......................................................................................................................69

1.3.21 Doorphone Call ..............................................................................................................70

1.3.22 EFA (External Feature Access) ......................................................................................71

1.3.23 Executive Busy Override ................................................................................................71

1.3.24 Extension Dial Lock ........................................................................................................73

1.3.25 Extension Feature Clear .................................................................................................74

1.3.26 Extension PIN (Personal Identification Number) ............................................................75

1.3.27 External Relay ................................................................................................................76

1.3.28 External Sensor ..............................................................................................................77

1.3.29 FWD (Call Forwarding) ...................................................................................................77

1.3.30 Hands-free Answerback .................................................................................................84

1.3.31 Hands-free Operation .....................................................................................................85

1.3.32 Headset Operation .........................................................................................................85

1.3.33 HOSPITALITY FEATURES ............................................................................................89

1.3.34 Hot Line ..........................................................................................................................89

1.3.35 ICD GROUP FEATURES ...............................................................................................90

1.3.36 ICD Group Features—Call Log History for ICD Group ...................................................91

1.3.37 ICD Group Features—Incoming Call Queue Monitor .....................................................92

1.3.38 ICD Group Features—Log-in/Log-out ............................................................................93

1.3.39 ICD Group Features—Log-in/Log-out Monitor and Remote Control ..............................95

1.3.40 ICD Group Features—Manual Queue Redirection .........................................................97

1.3.41 ICD Group Features—Supervisory ................................................................................97

1.3.42 Message Waiting ............................................................................................................99

1.3.43 Mute .............................................................................................................................101

1.3.44 Off-hook Monitor ...........................................................................................................101

1.3.45 OHCA (Off-hook Call Announcement) .........................................................................102

Before Operating the Telephones .................................................................................20

Document Version 2008-09 Operating Manual 15

Table of Contents

1.3.46 One-touch Dialing .........................................................................................................102

1.3.47 Paging ..........................................................................................................................103

1.3.48 Paralleled Telephone ...................................................................................................104

1.3.49 PDN (Primary Directory Number)/SDN (Secondary Directory Number)

Extension ......................................................................................................................105

1.3.50 Printing Message ..........................................................................................................108

1.3.51 Privacy Release ...........................................................................................................109

1.3.52 Private Network Features—CLIP (Calling Line Identification Presentation) .................110

1.3.53 Private Network Features—CLIR (Calling Line Identification Restriction) ....................111

1.3.54 Private Network Features—COLP (Connected Line Identification Presentation) ........111

1.3.55 Private Network Features—COLR (Connected Line Identification Restriction) ...........112

1.3.56 Private Network Features—Displaying Your Telephone Number on the Called Party’s

Telephone ....................................................................................................................112

1.3.57 Private Network Features—TIE Line Access ...............................................................113

1.3.58 Quick Dialing ................................................................................................................114

1.3.59 Redial, Last Number .....................................................................................................114

1.3.60 Room Status Control ....................................................................................................115

1.3.61 Self Labeling (KX-NT366 only) .....................................................................................118

1.3.62 Speed Dialing, Personal ...............................................................................................119

1.3.63 Speed Dialing, System .................................................................................................120

1.3.64 SVM (Simplified Voice Message) .................................................................................120

1.3.65 TAFAS (Trunk Answer From Any Station) ...................................................................130

1.3.66 Timed Reminder ...........................................................................................................130

1.3.67 Time Service ................................................................................................................132

1.3.68 Verification Code Entry .................................................................................................133

1.3.69 VOICE MAIL FEATURES .............................................................................................133

1.3.70 Voice Mail Features—LCS (Live Call Screening) .........................................................134

1.3.71 Voice Mail Features—Two-way Record .......................................................................136

1.3.72 Voice Mail Features—Voice Mail Integration ...............................................................137

1.3.73 Wake-up Call ................................................................................................................138

1.3.74 Walking COS ................................................................................................................140

1.3.75 Walking Extension ........................................................................................................141

1.3.76 Walking Extension, Enhanced ......................................................................................142

1.3.77 Whisper OHCA .............................................................................................................144

1.3.78 Wireless XDP Parallel Mode ........................................................................................145

1.4 Display Features ...........................................................................................................146

1.4.1 Call Log, Incoming ........................................................................................................146

1.4.2 Call Log, Outgoing ........................................................................................................148

1.4.3 Directories ....................................................................................................................151

1.4.4 System Feature Access ...............................................................................................152

2 Manager Operation ..............................................................................157

2.1 Manager Service Features ............................................................................................158

2.1.1 Dial Tone Transfer ........................................................................................................158

2.1.2 External BGM (Background Music) ..............................................................................158

2.1.3 OGM (Outgoing Messages) .........................................................................................158

2.1.4 Private Network Features—NDSS (Network Direct Station Selection) Monitor

Release ........................................................................................................................160

2.1.5 Remote Extension Dial Lock ........................................................................................161

2.1.6 Time Service Mode Control ..........................................................................................161

3 Customizing Your Phone & System ...................................................163

3.1 Personal Programming .................................................................................................164

3.1.1 Programming Information .............................................................................................164

3.1.2 Personal Programming .................................................................................................164

16 Operating Manual Document Version 2008-09

Table of Contents

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Target Telcom Sales & Service Inc.

Important Phone Numbers

Sales: 248-752-3611 Service: 810-395-8555 Scheduling: 810-395-9111

4400 Martin Rd.

Capac, MI. 48014-2911

3.1.3 Programming Feature Clear .........................................................................................172

3.1.4 Customizing the Buttons ..............................................................................................174

3.2 Manager Programming .................................................................................................179

3.2.1 Programming Information .............................................................................................179

3.2.2 Manager Programming .................................................................................................179

3.3 System Programming ...................................................................................................182

3.3.1 Programming Information .............................................................................................182

3.3.2 System Programming ...................................................................................................185

4 Appendix ...............................................................................................189

4.1 Troubleshooting ............................................................................................................190

4.1.1 Troubleshooting ............................................................................................................190

4.2 Feature Number Table ..................................................................................................193

4.2.1 Feature Number Table .................................................................................................193

4.3 Tone ................................................................................................................................201

4.3.1 Tone .............................................................................................................................201

Index............................................................................................................205

Document Version 2008-09 Operating Manual 17

Table of Contents

Visit our Web Site: www.targettelcom.com

Target Telcom Sales & Service Inc.

Important Phone Numbers

Sales: 248-752-3611 Service: 810-395-8555 Scheduling: 810-395-9111

4400 Martin Rd.

Capac, MI. 480 14-2911

18 Operating Manual Document Version 2008-09

Section 1

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Target Telcom Sales & Servic e Inc.

Important Phone Numbers

Sales: 248-752-3611 Service: 810-395-8555 Scheduling: 810-395-9111

4400 Martin Rd.

Capac, MI. 48014-2911

Operation

This chapter shows you step by step how to use each feature. Read this chapter to become familiar with the many useful features of this PBX.

Document Version 2008-09 Operating Manual 19

REDIAL

1.1.1 Before Operating the Telephones

1.1 Before Operating the Telephones

1.1.1 Before Operating the Telephones

What Kind of Telephone Can Be Used?

You can use the following types of telephone with this PBX:

• Panasonic IP Proprietary Telephone (IP-PT)

(e.g., KX-NT346 or KX-NT366)

• SIP Extension

(e.g., KX-HGT100)

• Panasonic Proprietary Telephone (PT)

(e.g., KX-T7636 or KX-DT346)

• Panasonic Portable Station (PS)

(e.g., KX-TD7690)

• Single Line Telephone (SLT)

(e.g., rotary pulse telephone)

Which features are available depend on the type of telephone being used. If you are using a

proprietary telephone with a special feature button such as

follow the operation with the button or display messages for easy programming. If you use a large display telephone (e.g., KX-NT346 or KX-T7636), you can follow the displayed messages to use the features. If your telephone does not have feature buttons and/or a display, you may operate the PBX by entering a feature number instead. Follow the operation for your type of telephone. If you use a Console, you can use the buttons on the Console as the buttons on the connected proprietary telephone.

or a display (Display PT) or both, you can

Panasonic

• If you use a Panasonic proprietary

telephone which does not have feature buttons, you may change one of the unused flexible buttons to a feature button. Refer to "3.1.4 Customizing the Buttons".

Registration for your Portable Station (PS)/SIP Extension

Your PS/SIP through system programming. To confirm the extension number of your PS, refer to "Your extension information" in "3.1.2 Personal Programming". For SIP Extension users, follow the instructions for your SIP Extension.

Extension must be registered with the PBX and assigned an extension number before initial use,

Feature Numbers

To use There are two types of feature numbers as follows:

• Flexible feature number

• Fixed feature number

Fixed feature numbers cannot be changed. However, you can change the flexible numbers to other numbers for easier use. In this manual, the default numbers (factory installed) are used for operations.

A flexible number is shown as the feature number. Write the new number in the "Feature Number Table" (Appendix).

certain features, you need to enter specified feature numbers (and an additional parameter, if required).

(half-shaded key). Use the new programmed number if you have changed

20 Operating Manual Document Version 2008-09

(Level increases)

Down

(Level decreases)

RightLeft

ENTER

Left

(counter-clockwise)

Level decreases

Right

(clockwise)

Level increases

(Level increases)

Down

(Level decreases)

1.1.1 Before Operating the Telephones

If you use a single line telephone which does not have the " " or "#" keys;

it is not possible to access features that have " " or "#" in their feature numbers.

Tone

You will hear various tones, during or after an operation, for confirmation. Refer to "4.3.1 Tone" (Appendix).

Display

In this

manual, you will see "the display …". This refers to the display of a Panasonic proprietary telephone. If your telephone is not a Panasonic display proprietary telephone, the message will not be displayed. If you use a Panasonic display proprietary telephone, the display helps you confirm the settings. Some proprietary telephones also give you easy access to features. A message is displayed depending on the feature. By pressing the corresponding button on the side or at the bottom of the display, or pressing the Navigator Key, you can access the desired feature. Furthermore, depending on the display proprietary telephone, you can operate features or make calls using the display message. Refer to "1.4 Display Features".

Your Extension Number

If you use a Panasonic display proprietary telephone, you can check your own extension number on the display. Press the TRANSFER button or Soft (S1) button while on-hook.

Using a Navigator Key/Jog Dial/Volume Key

The Navigator items on the display. Press the Navigator Key/Volume Key or rotate the Jog Dial in the desired direction. The contrast or the volume level and the items will change as follows:

Navigator Key

Key can be used for the display contrast and the volume control or you can search for desired

Jog Dial Volume Key

Examples

Document Version 2008-09 Operating Manual 21

The displays and the illustrations shown as examples are from a telephone connected to the KX-NCP500.

Restrictions

Some features may be restricted at your extension depending on system programming and the type of telephone being used.

CO line

group no.

(CO)

desired no.

account code

extension no.

outside

phone no.

dial key

HOLD

1.1.1 Before Operating the Telephones

Icon Descriptions

The following icons show you the feature availability, notes and action to use the features.

This feature cannot be used with a single line telephone.

See "Programming" for Related Programming if necessary.

Off-hook (One of the following).

• Lift the handset.

• Press the SP-PHONE button.

• Press the

start talking, lift the handset.)

MONITOR button. (To

• Press TALK button.

On-hook (One of the following).

• Hang up.

• Press the SP-PHONE button.

• Press the MONITOR button.

• Press CANCEL button.

Press the corresponding feature button on the proprietary telephone.

Seize a CO line (One of the following).

• Press the CO button.

• Dial automatic line access

number 9.

• Dial CO line group access

number and CO line group number.

Press the Call button on the Doorphone.

Press the hookswitch lightly.

Talk.

Enter the required number. <Example>

Enter the account code.

Dial an extension number.

Dial the telephone number.

Press the HOLD button on your SIP Extension.

You will hear a busy, confirmation, dial, ring or ringback tone. B. Tone: Busy Tone C. Tone: Confirmation Tone D. Tone: Dial Tone R. Tone: Ring Tone R. B. Tone: Ringback Tone

Dial outside phone number.

Press any dial key (0–9, , #).

22 Operating Manual Document Version 2008-09

SP-PHONE

AUTO DIAL

STORE

PAUSE

REDIAL

MESSAGE

INTERCOM

MONITOR

AUTO ANS

MUTE

1.1.1 Before Operating the Telephones

When You Use a Panasonic Proprietary Telephone

If you use a Panasonic proprietary telephone and the Console, they may have some of the useful feature buttons described below. For a PS user, refer to "Operating Instructions" for PS. These buttons make operations simple. The illustrations may differ from the buttons on your telephone.

Buttons on the PT

Flexible Buttons:

Used to make or receive an outside call

(CO button), or as a feature button. Button assignment is required. Refer to "Customized Buttons" for details.

AUTO DIAL/STORE:

Used for System/Personal Speed Dialing

or storing program

changes.

REDIAL:

Used to redial the last dialed number.

SP-PHONE:

Used for hands-free operation.

PAUSE:

Used to insert a pause when storing a telephone number. This button also functions as the PROGRAM button when there is no PROGRAM button on your telephone.

MESSAGE:

Used to leave a message waiting indication or call back the party who left the message waiting indication.

INTERCOM:

Used to calls.

make or receive intercom

MONITOR:

Used for hands-free dialing. You can monitor the party’s voice in hands-free mode.

Document Version 2008-09 Operating Manual 23

Soft Buttons:

Used to bottom of the display.

select the item displayed on the

AUTO ANS (Auto Answer)/MUTE:

Used to receive an incoming call in hands-free mode or mute the microphone during a conversation.

TRANSFER

HOLD

FLASH/

RECALL

CONF

VOICE CALL

MUTE

FWD/DND

PROGRAM

ANSWER

RELEASE

VOL

1.1.1 Before Operating the Telephones

TRANSFER:

Used to party.

transfer a call to another

FLASH/RECALL:

Used to disconnect the current call and make another call without hanging up. This button can also be used as a CANCEL

button while on-hook.

VOICE CALL/MUTE:

Used to monitor an intercom call automatically, but it cannot be used for hands-free conversations. It also mutes the handset microphone during a conversation.

HOLD:

Used to place a call on hold.

CONF (Conference):

Used to establish a multiple party conversation.

Call Forwarding (FWD)/Do Not Disturb (DND):

Used to or Do Not Disturb (DND).

perform Call Forwarding (FWD)

PROGRAM:

Used to enter and exit the Programming mode.

RELEASE:

Used to disconnect the line.

ANSWER:

Used to answer an incoming call.

Navigator Key/Jog Dial/Volume Key:

Used to adjust the volume and the display contrast or select desired items.

24 Operating Manual Document Version 2008-09

(PF)

MODE

SELECT

SHIFT

1.1.1 Before Operating the Telephones

Programmable Feature (PF):

Located on the upper part of the Flexible button array or on the DSS Console.

Assigns the desired button and used to access the stored feature. Mostly

used as a One-touch Dialing button. (Only the "F and number" may be shown on some telephones.)

SELECT:

Used to select the displayed item or to call the displayed phone number.

ENTER:

Used to confirm the selected item.

Used to switch the page for the Self Labeling feature. (KX-NT366 only)

MODE:

Used to shift the display to access various features.

SHIFT:

Used to access the second level of Soft button features.

CANCEL:

Used to cancel the selected item.

Customized Buttons

If the term is in parentheses like (Account) in this manual, it means a flexible button has been made into an "Account" button. To customize, refer to "3.1.4 Customizing the Buttons".

Button Feature

Loop-CO (L-CO)

Group-CO (G-CO)

Single-CO (S-CO) Used to access a specified CO line for making or receiving outside calls.

Direct Station Selection (DSS)

One-touch Dialing Used to access a desired party or system feature with one touch.

Incoming Call Distribution Group (ICD Group)

Message

Message for Another Extension

Used to access an idle CO line for making outside calls. Incoming outside calls from any CO line arrive at this button.

Used to access an idle CO line in a specified CO line group for making outside calls. Incoming calls from CO lines in the assigned CO line group arrive at this button.

Used to access an extension with one touch. It is also possible to be changed to the other feature button.

Used to access a specified incoming call distribution group for making or receiving calls.

Used to leave a message waiting indication or call back the party who left the message waiting indication.

Used to have a Message button for another extension.

Document Version 2008-09 Operating Manual 25

1.1.1 Before Operating the Telephones

Button Feature

Call Forwarding (FWD)/Do Not Disturb (DND)—Both calls

Used to forward all calls to a specified destination or refuse.

FWD/DND—Outside calls Used to forward CO line calls to a specified destination or refuse.

FWD/DND—Intercom calls Used to forward intercom calls to a specified destination or refuse.

Group FWD—Both calls Used to forward all the calls to your group to a specified destination.

Group FWD—Outside calls Used to forward the CO line calls to your group to a specified destination.

Group FWD—Intercom calls Used to forward the intercom calls to your group to a specified destination.

Account Used to enter an account code.

Conference Used to establish a multiple party conversation.

Terminate

External Feature Access (EFA)

Used to disconnect the current call and make another call without hanging up.

Used to access special features offered by a host PBX or a telephone company.

Call Park Used to park or retrieve a call in a preset parking zone.

Call Park (Automatic Park Zone)

Used to park a call in an idle parking zone automatically.

Call Log Used to show the incoming call information.

Call Log for ICD Group Used to have a Call Log button for incoming call distribution group.

Log-in/Log-out Used to switch between the log-in and log-out mode.

Log-in/Log-out of a specified group

Used to have a Log-in/Log-out button for another incoming call distribution group.

Log-in/Log-out for all groups Used to have a Log-in/Log-out button for all groups.

Hurry-up

Used to transfer the longest waiting call in the queue of an incoming call distribution group to the overflow destination.

Wrap-up Used to switch the wrap-up status, Ready and Not Ready mode.

System Alarm Used to confirm a PBX error.

Time Service (Day/Night/ Lunch/Break)

Used to switch the time service mode.

Answer Used to answer an incoming call.

Release

Used to disconnect the line during or after a conversation or to complete a Call Transfer.

Toll Restriction (TRS) Used to change the toll restriction level of other extension users temporarily.

Calling Line Identification Restriction (CLIR)

Connected Line Identification Restriction (COLR)

Used to switch between the CLIP and CLIR services.

Used to switch between the COLP and COLR services.

Headset Used to talk using the headset.

26 Operating Manual Document Version 2008-09

1.1.1 Before Operating the Telephones

Button Feature

Time Service Switching Mode (Automatic/Manual)

Used to switch the time service mode, Automatic or Manual.

Two-way Record Used to record a conversation into your own mailbox.

Two-way Transfer Used to record a conversation into the mailbox of a specific extension.

One-touch Two-way Transfer

Live Call Screening (LCS)

Used to record a conversation into the mailbox of a specific extension with one touch.

Used to monitor your own voice mailbox while an incoming caller is leaving a message and, if desired, intercept the call.

Voice Mail Transfer Used to transfer a call to the mailbox of a specified extension.

Network Direct Station Selection (NDSS)

Used to access an extension connected to other PBXs in the network with one touch.

CTI Used to access CTI features.

Check-in Used to switch the room status of extensions from Check-out to Check-in.

Check-out Used to switch the room status of extensions from Check-in to Check-out.

Cleaned-up

Primary Directory Number (PDN)

Used to switch the room status of extensions between Ready and Not Ready.

Used to make and receive both outside and intercom calls.

Secondary Directory Number (SDN)

Used to show the current status of another extension, call the extension, and pick up or transfer calls to it.

Document Version 2008-09 Operating Manual 27

The DSS button light shows the current status as follows:

Off: The extension is idle. Red on: Your or another extension is using the line.

Customizing Your Phone

3.1.3 Customizing the Buttons Create or edit a Direct Station Selection (DSS) button.

PT and SLT

PT/SLT/PS/SIP Extn.

Off-hook.

Talk.

Dial extension number or press DSS.

extension no.

(DSS)

Feature title

Operation steps

The description of the icons are explained on "Icon Descriptions".

Conditions

Hints

Programming References: The related or required programming is noted.

For quick operation

If you are an operator or dial some extensions frequently, DSS buttons are useful.

Calling Another Extension

Intercom Call

To call using a directory, refer to "1.4.3 Directories".

3.1.2 Settings on the Programming Mode—Preferred Line Assignment—Outgoing Select the seized line when going off-hook.

Hands-free Operation

You can make an intercom call and have a conversation in hands-free mode using the SPPHONE button (refer to "1.3.37 Hands-free Operation").

1.1.1 Before Operating the Telephones

Visit our Web Site: www.targettelcom.com

Target Telcom Sales & Servic e Inc.

Important Phone Numbers

Sales: 248-752-3611 Service: 810-395-8555 Scheduling: 810-395-9111

4400 Martin Rd.

Capac, MI. 48014-2911

How to Follow the Steps

An example of system operation is shown below.

28 Operating Manual Document Version 2008-09

Connection Example

External Sensor/

External Relay Device

Doorphone & Door Opener

External Music Source

Pager/

Speaker

Voice Processing

System

KX-T7636/ KX-T7633

Remote PC

Printer

Telephone Company

CSPS

Fax Machine

USB

Amplifier

SLT

APT

DSS Console

DPT

DSS Console

IP-PT

SIP Extension

IP Softphone, CA

Client PC

KX-T7600 KX-T7600

Pure IP-PBX

KX-DT346/ KX-DT343

USB

KX-DT300

CTI Server

Wireless Phone

Router

Private

IP Network

ITSP

Network

DCE

(e.g., ADSL

Modem)

WAN

This diagram shows you a connection example.

1.1.1 Before Operating the Telephones

Document Version 2008-09 Operating Manual 29

ITSP: Internet Telephony Service Provider DCE: Data Circuit Terminating Equipment CA: Communication Assistant

PT/SLT/PS/SIP Extn.

Off-hook.

Talk.

Dial extension number, or press DSS or SDN.

extension no.

(DSS)

(SDN)

1.2.1 Making Calls

Visit our Web Site: www.targettelcom.com

Target Telcom Sales & Servic e Inc.

Important Phone Numbers

Sales: 248-752-3611 Service: 810-395-8555 Scheduling: 810-395-9111

4400 Martin Rd.

Capac, MI. 48014-2911

1.2 Basic Operations

1.2.1 Making Calls

– Intercom Call

– Operator Call

– Calling an Outside Party

Intercom Call

You can call another extension user.

• The DSS button light shows the current status as follows:

Off: The extension is idle. Red on: Your or another extension is using the line.

• * You

have to press the SDN button once or twice depending on the mode of the SDN button. For details, refer to "1.3.49 PDN (Primary Directory Number)/SDN (Secondary Directory Number) Extension".

• To call using a directory, refer to "1.4.3 Directories".

• For quick operation

If you are an operator or dial some extensions frequently, DSS buttons are useful.

• Hands-free Operation

You can make an intercom call and have a conversation in hands-free mode using the SP-PHONE button (refer to "1.3.31 Hands-free Operation

").

Customizing Your Phone

• 3.1.2 Personal Programming—

Select the seized line when going off-hook.

Preferred Line Assignment—Outgoing

• 3.1.4 Customizing the Buttons

Create or edit a Direct Station Selection (DSS) button.

30 Operating Manual Document Version 2008-09

+ 180 hidden pages

Panasonic KX-NCP500 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Table of Contents

Operation

1.1.1 Before Operating the Telephones

1.1 Before Operating the Telephones

1.2.1 Making Calls

1.2 Basic Operations