Olivetti P216, P220 User Manual

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d-Color P216 d-Color P220

Operation Guide

PUBLICATION ISSUED BY:

Olivetti S.p.A. Gruppo Telecom Italia

Via Jervis, 77 - 10015 Ivrea (ITALY)

September 2007

The manufacturer reserves the right to carry out modifications to the product described in this manual at any time and without any notice.

ENERGY STAR is a U.S. registered mark.

The ENERGY STAR program is an energy reduction plan introduced by the United States Environmental Protection Agency in response to environmental issues and for the purpose of advancing the development and utilization of more energy efficient office equipment.

Your attention is drawn to the following actions which could compromise the conformity attested to above, as well

as the characteristics of the product:

• incorrect electrical power supply;

• incorrect installation, incorrect or improper use or use not in compliance with the warnings provided in the User’s Manual supplied with the product;

• replacement of original components or accessories with others of a type not approved by the manufacturer, or performed by unauthorised personnel.

The mark affixed to the product certifies that the product satisfies the basic quality requirements.

Content s

1 Machine Parts

Components at the Front of the Printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2

Components at the Left of the Printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2

Internal Components. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3

Components at the Rear of the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-4

2 Printing Operation

Loading Printer Driver. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2

Printing from Application Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-3

3 Maintenance

General Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-2

Toner Container Replacement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-3

Cleaning the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-8

Replacing the Waste Toner Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-15

4 Troubleshooting

General Guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2

Print Quality Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-3

Error Messages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-7

Clearing Paper Jams. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-13

5 Specifications

OPERATION GUIDE i

Contents

ii OPERATION GUIDE

Legal and Safety Information

CAUTION: NO LIABILITY IS ASSUMED FOR ANY DAMAGE CAUSED

BY IMPROPER INSTALLATION.

Notice on Software

SOFTWARE USED WITH THIS PRINTER MUST SUPPORT THE PRINTER'S EMULATION MODE. The printer is factory-set to emulate the PCL.

Notice

The information in this guide is subject to change without notification. Additional pages may be inserted in future editions. The user is asked to excuse any technical inaccuracies or typographical errors in the present edition.

No responsibility is assumed if accidents occur while the user is following the instructions in this guide. No responsibility is assumed for defects in the printer's firmware (contents of its read-only memory).

This guide, any copyrightable subject matter sold or provided with or in connection with the sale of the page printer, are protected by copyright. All rights are reserved. Copying or other reproduction of all or part of this guide, any copyrightable subject matter without the prior written consent of Olivetti is prohibited. Any copies made of all or part of this guide, any copyrightable subject must contain the same copyright notice as the material from which the copying is done.

Regarding Tradenames

PRESCRIBE is a registered trademark of Kyocera Corporation. KPDL is trademark of Kyocera Corporation.

Hewlett-Packard, PCL, and PJL are registered trademarks of HewlettPackard Company. Centronics is a trade name of Ce nt ro nics Data Computer Inc. PostScript is a registered trademark of Adobe Systems Incorporated. Macintosh is a registered trademark of Apple Computer, Inc. Microsoft, Windows, and Windows NT are registered trademarks of Microsoft Corporation. PowerPC and Microdrive are trademarks of International Business Machines Corporation. CompactFlash is a trademark of SanDisk Corporation. ENERGY STAR is a U.S. registered mark. All other brand and product names are registered trademarks or trademarks of their respective companies.

This product uses PeerlessPrintXL to provide the HP LaserJet compatible PCL 6 language emulation. PeerlessPrintXL is a trademark of Peerless

OPERATION GUIDE iii

Systems Corporation, 2381 Rosecrans Ave. El Segund o, CA 90245, U.S.A.

This product was developed using the Tornado™ Real Time Operating System and Tools from Wind River Systems.

This product contains UFST™ and MicroType® from Monotype Imaging Inc.

iv OPERATION GUIDE

License Agreements

IBM Program License Agreement

THE DEVICE YOU HAVE PURCHASED CONTAINS ONE OR MORE SOFTWARE PROGRAMS (“PROGRAMS”) WHICH BELONG TO INTERNATIONAL BUSINESS MACHINES CORPORATION (“IBM”). THIS DOCUMENT DEFINES THE TERMS AND CONDITIONS UNDER WHICH THE SOFTWARE IS BEING LICENSED TO YOU BY IBM. IF YOU DO NOT AGREE WITH THE TERMS AND CONDITIONS OF THIS LICENSE, THEN WITHIN 14 DAYS AFTER YOUR ACQUISITION OF THE DEVICE YOU MAY RETURN THE DEVICE FOR A FULL REFUND. IF YOU DO NOT SO RETURN THE DEVICE WITHIN THE 14 DAYS, THEN YOU WILL BE ASSUMED TO HAVE AGREED TO THESE TERMS AND CONDITIONS.

The Programs are licensed not sold. IBM, or the applicable IBM country organization, grants you a license for the Programs only in the country where you acquired the Programs. You obtain no rights other than those granted you under this license.

The term “Programs” means the original and all whole or partial copie s of it, including modified copies or portions merged into other programs. IBM retains title to the Programs. IBM owns, or has licensed from the owner, copyrights in the Programs.

1. License

Under this license, you may use the Programs only with the device on which they are installed and transfer possession of the Programs and the device to another party.

If you transfer the Programs, you must transfer a copy of this license and any other documentation to the other part y. You r lice nse is the n terminated. The other party agrees to these terms and conditions by its first use of the Program.

You may not:

1 use, copy, modify, merge, or transfer copies of the Program except

as provided in this license;

2 reverse assemble or reverse compile the Program; or 3 sublicense, rent, lease, or assign the Program.

2. Limited Warranty

The Programs are provided “AS IS.” THERE ARE NO OTHER WARRANTIES COVERING THE PROGRAMS

(OR CONDITIONS), EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

OPERATION GUIDE v

Some jurisdictions do not allow the exclusion of implied warranties, so the above exclusion may not apply to you.

3. Limitation of Remedies

IBM's entire liability under this license is the following; For any claim (including fundamental breach), in any form, related in any

way to this license, IBM's liability will be for actual damages only and will be limited to the greater of:

1 the equivalent of U.S. $25,000 in your local currency; or 2 IBM's then generally available license fee for the Program

This limitation will not apply to claims for bodily injury or damages to real or tangible personal property for which IBM is legally liable.

IBM will not be liable for any lost profits, lost savings, or any incidental damages or other economic consequ en tia l dam a ge s, ev en if IBM, or its authorized supplier, has been advised of the possibility of such damages. IBM will not be liable for any damages claimed by you based on any third party claim. This limitation of remedies also applies to any deve lop e r of Programs supplied to IBM. IBM's and the developer's limitations of remedies are not cumulative. Such developer is an intended bene ficiary of this Section. Some jurisdictions do not allow these limitations or exclusions, so they may not apply to you.

4. General

You may terminate your license at any time. IBM may terminate your license if you fail to comply with the terms and conditions of this license. In either event, you must destroy all your copies of th e Pro gra m. You ar e responsible for payment of any taxes, including personal property taxes, resulting from this license. Neither party may bring an action, regardless of form, more than two years after the cause of action arose. If you acquired the Program in the United States, this license is governed by the laws of the State of New York. If you acquired the Program in Canada, this license is governed by the laws of the Province of Ontario. Otherwise, this license is governed by the laws of the country in which you acquired the Program.

Typeface Trademark Acknowledgement

All resident fonts in this printer are licensed from Monotype Imaging Inc. Helvetica, Palatino and Times are registered trademarks of Linotype-Hell

AG. ITC Avant Garde Gothic, ITC Bookman, ITC ZapfChancery and ITC Zapf Dingbats are registered trademarks of International Typeface Corporation.

vi OPERATION GUIDE

Monotype Imaging License Agreement

1 “Software” shall mean the digitally encoded, machine rea dable,

scalable outline data as encoded in a special format as well as the UFST Software.

2 You agree to accept a non-exclusive license to use the Software to

reproduce and display weights, styles and versions of letters, numerals, characters and symbols (“Typefaces”) solely for your own customary business or personal purposes at the address stated on the registration card you return to Monotype Imaging. Under the terms of this License Agreement, you have the right to use the Fonts on up to three printers. If you need to have access to the fonts on more than three printers, you need to acquire a multi-user license agreement which can be obtained from Monotype Imaging. Monotype Imaging retains all rights, title and interest to the Software and Type faces and no righ t s are grante d to you other th an a License to use the Software on the terms expressly set forth in this Agreement.

3 To protect proprietary rights of Monotype Imaging, you agree to

maintain the Software and other proprietary information concerning the Typefaces in strict confidence and to establish reasonable procedures regulating access to and use of the Software and Typefaces.

4 Y ou agr ee not to duplicate or cop y the Software or T ypefa ces, except

that you may make one backup copy. You agree that any such copy shall contain the same propriet ary notices a s those appea ring on the original.

5 This License shall continue until the last use of the Software and

Typefaces, unless sooner terminated. This License may be terminated by Monotype Imaging if you fail to comply with the terms of this License and such failure is not remedied within thirty (30) days after notice from Monotype Imaging. When this License expires or is terminated, you shall either return to Monotype Imaging or destroy all copies of the Software and Typefaces and documentation as requested.

6 You agree that you will not modify, alter, disassemble, decrypt,

reverse engineer or decompile the Software.

7 Monotype Imaging warrants that for ninety (90) days after delivery,

the Software will perform in accordance with Monotype Imagingpublished specifications, and the diskette will be free from defects in material and workmanship. Monotype Imaging does not war rant th at the Software is free from all bugs, errors and omissions.

8 THE PARTIES AGREE THAT ALL OTHER WARRANTIES,

EXPRESSED OR IMPLIED, INCLUDING WARRANTIES OF FITNESS FOR A PARTICULAR PURPOSE AND MERCHANTABILITY, ARE EXCLUDED.

9 Your exclusive remedy and the sole liability of Monotype Imaging in

connection with the Software and Typefaces is repair or replaceme nt of defective parts, upon their return to Monotype Imaging.

OPERATION GUIDE vii

10 IN NO EVENT WILL MONOTYPE IMAGING BE LIABLE FOR LOST

PROFITS, LOST DATA, OR ANY OTHER INCIDENTAL OR CONSEQUENTIAL DAMAGES, OR ANY DAMAGES CAUSED BY ABUSE OR MISAPPLICATION OF THE SOFTWARE AND TYPEFACES.

11 Massachusetts U.S.A. law governs this Agreement. 12 You shall not sublicense, sell, lease, or otherwise transfer the

Software and/or Typefaces without the prior written consent of Monotype Imaging.

13 Use, duplication or disclosure by the Government is subject to

restrictions as set forth in the Rights in Technical Data and Computer Software clause at FAR 252-227-7013, subdivision (b)(3)(ii) or subparagraph (c)(1)(ii), as appropriate. Fur ther use, duplication or disclosure is subject to restrictions applicable to restricted rights software as set forth in FAR 52.227-19 (c)(2).

14 YOU ACKNOWLEDGE THAT YOU HAVE READ THIS

AGREEMENT, UNDERSTAND IT, AND AGREE TO BE BOUND BY ITS TERMS AND CONDITIONS. NEITHER PARTY SHALL BE BOUND BY ANY STATEMENT OR REPRESENTATION NOT CONTAINED IN THIS AGREEMENT. NO CHANGE IN THIS AGREEMENT IS EFFECTIVE UNLESS WRITTEN AND SIGNED BY PROPERLY AUTHORIZED REPRESENTATIVES OF EACH PARTY. BY OPENING THIS DISKETTE PACKAGE, YOU AGREE TO ACCEPT THE TERMS AND CONDITIONS OF THIS AGREEMENT.

viii OPERATION GUIDE

Interface connectors

IMPORTANT: Be sure to power off the printer before connecting or

disconnecting an interface cable. For protection against static electricity discharge to the printer's internal electronics through the inte rface connector(s), cover any interface connector that is not in use with the protective cap supplied.

NOTE: Use shielded interface cables.

Cautionary Labels

The printer bears any of the following labels.

Ozone concentration

The printers generate ozone gas (O3) which may concentrate in the place of installation and cause an unpleasant smell. To minimize the

concentration of ozone gas to less than 0.1 ppm, we recommend you not to install the printer in a confined area where ventilation is blocked.

x OPERATION GUIDE

CE Marking Directive

According to Council Directive 89/336/EEC and 2006/95/EEC Manufacturer: Olivetti S.p.A.

Manufacturer’s address: Via Jervis 77, Ivrea (TO), Italy

Declares that the product Product name: Color Laser Printer Model number: d-Color P216/d-Color P220 (as tested with enhancement

optional units; Duplex unit DU-301, Paper Feeder PF-60) Conforms to the following product specifications:

EN 55 022:1998+A1:2000+A2:2003 Class B EN 61 000-3-2:2000 EN 61 000-3-3:1995+A1:2001 EN 55 024:1998+A1:2001+A2:2003 EN 60 950-1:2001+A11

The manufacturer and its merchandising companies retain the following technical documentation in anticipation of the inspection that may be conducted by the authorities concerned.

User’s instruction that conforms to the applicable specifications. Technical drawings. Descriptions of procedures that guarantee conformity. Other technical information.

OPERATION GUIDE xi

Energy Star

Initial Auto Sleep Setting

Power consumption in Auto Sleep

As an ENERGY STAR Partner, we have determined that this product meets the ENERGY STAR guidelines for energy efficiency.

The basic objective of the ENERGY STAR Program is to reduce environmental pollution by encouraging the manufacture a nd sale of equipment that uses energy more efficiently.

This printer is equipped with a sleep timer function that conforms with the standards of the E

NERGY STAR Program. This function makes it possible to

reduce the amount of electrical power consumed by the printer. For maximum power savings, turn off the printer’s power supply when not using the printer for extended periods of time.

For details on the sleep timer function and printer power consumption, refer to this manual.

Initial settings of the sleep timer function and power saved using the sleep timer function:

d-Color P216 d-Color P220

5 minutes (60 minutes) 5 minutes (60 minutes)

16W (45W) [for USA and Canada] 16W (45W) [for Europe, Asia, and other countries]

15W (45W) [for USA and Canada] 19W (45W) [for Europe, Asia, and other countries]

( ): ENERGY STAR program guideline

xii OPERATION GUIDE

Installation Precautions

Environment

CAUTION: Avoid placing the pr inter on or in locations which are unstable

or not level. Such locations may cause the printer to fall. This type of situation presents a danger of persona l injury or damage to the printer.

Avoid locations with humidity or dust and dirt. If dust or dirt becomes attached to the power plug, clean the plug to avoid the danger of fire or electrical shock.

Avoid locations near radiators, heaters, or other heat sources, or locations near flammable items, to avoid the danger of fire.

To keep the printer cool and facilitate changing of parts and maintenance, allow access space as shown below. Leave adequate space, especially around the side cover, to allow air to be properly ventilated from the printer.

Top: 750 mm (29-1/2 inches)

Left: 300 mm (11-13/16 inches)

Other Precautions

Right: 250 mm (10 inches)

Rear: 200 mm (7-7/8 inches) ([400 mm (15-3/4 inches) when the optional face-up output tray is installed]

Front: 600 mm (23-5/8 inches)

• Adverse environmental conditions may affect the safe operation and performance of the printer. Install in an air-conditioned room (recommended room tempe ra tu r e: ar ou n d 23 °C, humidity: around 60% RH) and avoid the following locations when selecting a site for the printer.

- Avoid locations near a window or with exposure to direct sunlight.

- Avoid locations with vibrations.

- Avoid locations with drastic temperature fluctuations.

- Avoid locations with direct exposure to hot or cold air.

- Avoid poorly ventilated locations.

• If the flooring is of a soft material, it may be damaged by the casters when this product is moved after installation.

OPERATION GUIDE xiii

Power Supply/Grounding the Printer

Other Precautions

Handling of Plastic Bags

WARNING: Do not use a power sup ply with a voltage other than th at

specified. Avoid multiple connections in the same outlet. These types of situations present a danger of fire or electrical sho ck.

Plug the power cord securely into the outlet. If metallic objects come in contact with the prongs on the plug, it may cause a fire or electric shock.

Always connect the printer to an outlet with a ground connection to avoid the danger of fire or electrical shock in case of an electric short. If an earth connection is not possible, contact your service representative.

Connect the power plug to the closest outlet possible to the printer.

WARNING: Keep the plastic bags that are used with the printer away

from children. The plastic may cling to their nose and mouth causing suffocation.

xiv OPERATION GUIDE

Precautions for Use

Cautions when Using the Printer

• Do not place metallic objects or containers with water (flower vases, flower pots, cups, etc.) on or near the printer. This type of situation presents a danger of fire or electrical shock should they fall inside.

• Do not remove any of the covers from the printer as there is a danger of electrical shock from high voltage parts inside the printer.

• Do not damage, break or attempt to repair the power cord. Do not place heavy objects on the cord, pull it, bend it unnecessarily or cause any other type of damage.These types of situations present a danger of fire or electrical shock.

• Never attempt to repair or disassemble the printer or its parts as there is a danger of fire, electrical shock or damage to the laser. If the laser beam escapes, there is a danger of it causing blindness.

• If the printer becomes excessively hot, smoke appears from the printer, there is an odd smell, or any other abnormal situation occurs, there is a danger of fire or electrical shock. Turn the power switch OFF ({) immediately, remove the power plug from the outlet and contact your service representative.

• If anything harmful (paper clips, water, other fluids, etc.) falls into the printer, turn the power switch OFF ({) immediately. Next, remove the power plug from the outlet to avoid the danger of fire or electrical shock. Then contact your service representative.

• Do not remove or connect the power plug with wet hands, as there is a danger of electrical shock.

• Always contact your service representative for maintenance or repair of internal parts.

• Do not pull the power cord when removing it from the outlet. If the power cord is pulled, the wires may become broken and there is a danger of fire or electrical shock. (Always grasp the power plug when removing the power cord from the outlet.)

• Always remove the power plug from the outlet when moving the printer. If the power cord is damaged, there is a danger of fire or electrical shock.

• If the printer will not be used for a short period of time (overnight, etc.), turn the power switch OFF ({). If it will not be used for an extended period of time (vacations, etc.), remove the power plug from the outlet for safety purposes during the time the printer is not in use.

• For safety purposes. Always remove the power plug from the outlet when performing cleaning operations.

• If dust accumulates within the printer, there is a danger of fir e or other trouble. It is therefore recommended that you consult with your service representative in regard to cleaning of internal parts. This is particularly effective if accomplished prior to seasons of high humidity. Consult with your service representative in regard to the cost of cleaning the internal parts of the printer.

OPERATION GUIDE xv

Other Precautions

• Do not place heavy objects on the printer or cause other damage to the printer.

• Do not open the top/left/rear cover, turn off the main switch, or pull out the power plug during printing.

• During printing, some ozone is released, but the amount does not cause any ill effect to one's health. If, however, the printer is used over a long period of time in a poorly ventilated room or when printing an extremely large number of copies, the smell may become unpleasant. To maintain the appropriate environment for print work, it is suggested that the room be properly ventilated.

• Do not touch electrical parts, such as connectors or printed circuit boards. They could be damaged by static electricity.

• Do not attempt to perform any operations not explained in this handbook.

• If the printer will not be used for an extended period of time, remove the paper from the cassette, return it to its original package and reseal it.

CAUTION: Use of controls or adjustments or performance of procedures

other than those specified herein may result in hazardous radiation exposure.

Cautions for Toner Handling

• Do not incinerate toner and toner containers. Dangerous sparks may cause burn.

• Never open the toner container.

• Do not inhale the toner.

• If you get toner on your hands, Do not rub your eyes or touch your mouth. Wash the toner from your hands.

• For the disposal of the old toner container, consult your service technician or dispose of the toner or toner containers in accordance with Federal, State and Local rules and regulations.

xvi OPERATION GUIDE

About the Operation Guide

This Operation Guide has the following chapters:

Chapter 1 - Machine Parts

This chapter explains the names of parts.

Chapter 2 - Printing Operation

This chapter explains how to print from your workstation.

Chapter 3 - Maintenance

This chapter explains how to replace the toner container and how to care for your printer.

Chapter 4 - Troubleshooting

This chapter explains how to handle printer problems that may occur, such as paper jams.

Chapter 5 - Specifications

Conventions

Convention Description Example

Italic Typeface Used to emphasize a key word,

Notes Used to provide additional or

Important Use to provide important

Caution Cautions are statements that

This chapter lists the printer’s specifications.

This manual uses the following conventions.

A Completed message displays and the phrase or message. In addition, references to other publications are displayed in italic typeface.

useful information about a function or feature. Can also contain references to other publications.

information.

suggest mechanical damage as a result of an action.

Copy Basic screen returns.

NOTE: For information about storing the

pin, refer to step 10.

IMPORTANT: Ensure paper is not

folded, curled, or damaged.

CAUTION: Do not pull the cassette out

when holding the front of the machine.

Warning Used to alert users to the

possibility of personal injury.

OPERATION GUIDE xvii

WARNING: High voltage is present

in the charger section.

xx OPERATION GUIDE

1 Machine Parts

This section provides explanations and illustrations for you to determine the parts and their functions. Try to be familiar with the names and functions of these parts for correct use and optimal performance.

This chapter contains explanations on the following topics:

• Components at the Front of the Printer........................ 1-2

• Components at the Left of the Printer ..........................1-2

• Internal Components.................................................... 1-3

• Components at the Rear of the Printer.........................1-4

OPERATION GUIDE 1-1

Machine Parts

Components at the Front of the Printer

3 4

1 Operation Panel

1 2

2 Top Cover 3 MP (Multi-Purpose) T ray 4 Paper Cassette

Components at the Left of the Printer

1 Left Cover 2 Top Tray 3 Main Charger Units on the Drum Units 4 Power Switch 5 Waste Toner Box

1-2 OPERATION GUIDE

Internal Components

Machine Parts

1 2 3

1 Magenta Toner Container (M) 2 Cyan Toner Container (C) 3 Yellow Toner Container (Y) 4 Black Toner Container (K) 5 Paper Transfer Unit

OPERATION GUIDE 1-3

Machine Parts

Components at the Rear of the Printer

1 Vents 2 Memory Card Slot 3 Power Cord Connector 4 USB Interface Connector 5 Network indicators 6 Option Interface Slot (Network/Serial) 7 Network Interface Connector

1-4 OPERATION GUIDE

2 Printing Operation

This chapter contains explanations on the following topics:

• Loading Printer Driver ..................................................2-2

• Printing from Application Software............................... 2-3

OPERATION GUIDE 2-1

Printing Operation

Loading Printer Driver

2 3

Ensure the printer is plugged in and connected to the PC before installing the printer driver from the CD-ROM.

Switch on the PC and activate Windows.

NOTE: If the Welcome to the Found New Hardware Wizard dialog box

displays, select Cancel.

Insert the CD-ROM supplied with the printer into the optical drive of the PC.

The installation program launches.

NOTE: If the installation program fails to launch, use Windows Explorer

to access the CD-ROM and select Setup.exe.

Perform the procedures displayed on the installation prog ram to install the Printing System Driver.

2-2 OPERATION GUIDE

Printing from Application Software

The steps required to print a document created with an application are explained below. You can select the printing Paper Size and Output Destination.

Load the paper required into the paper cassette.

From the application File menu, select Print. The Print dialog box displays.

Click the drop down list of printer names. All the printers installed in

Windows are listed. Click the name of the machine. Use Number of copies to enter the number of prints required. Up to 999

copies can be entered. For Microsoft Word, we recommend that you click Options and specify

Use printer settings for the Default tray.

Printing Operation

To start printing, click OK.

NOTE: For information on how to use the printer driver software, refer to

the Printer System Driver User Guide.

OPERATION GUIDE 2-3

Printing Operation

2-4 OPERATION GUIDE

3 Maintenance

This chapter contains explanations on the following topics:

• General Information......................................................3-2

• Toner Container Replacement......................................3-3

• Cleaning the Printer......................................................3-8

• Replacing the Waste Toner Box.................................3-15

OPERATION GUIDE 3-1

Maintenance

General Information

This chapter describes basic maintenance tasks you can perform on the printer. You can replace the following component according to the printer ’s display:

• Toner Kits

• Waste Toner Box Also, the following parts need periodic cleaning:

• Paper Transfer Unit

• Main Charger Units

• Advanced Beam Array Lenses

3-2 OPERATION GUIDE

Toner Container Replacement

Frequency of toner container replacement

The life of the toner containers depend s on the amount of toner r equired to accomplish your printing jobs. When 5% coverage (a typical business document) of individual toner colors is assumed for A4 or letter size pape r:

• The black toner container lasts an average of 8,000 monochrome pages (d-Color P216: 6,000 monochrome pages).

• The cyan, magenta, and yellow toner containers last an average of 8,000 color images (d-Color P216: 4,000 color images).

You can print a status page to check how much toner remains in the toner container. The Toner Gauge in the consumables status section on the status page shows a progress bar for each color, which roughly represents how much toner is left in the toner container.

Starter Toner Containers

The toner containers packed with the new printer are starter toner containers. The black starter toner container lasts an average of 4,000 monochrome pages magenta, and yellow starter toner containers last an average of 4,000 color images for each

Maintenance

(d-Color P216: 3,000 monochrome pages). The cyan,

(d-Color P216: 2,000 color images for each).

Toner Kits

For best results, we recommend that you only use genuine Olivetti Parts and Supplies.

The toner kits are supplied in 4 differ ent colors: cyan, magenta, yell ow and black.

A new toner kit for each color contains the following items:

• Toner Container

• Cleaning cloth

• Grid cleaner for main charger cleaning

• Plastic waste bags for old toner container and old waste toner box

• Waste toner box

• Installation Guide

NOTE: Do not remove the toner container from the carton until you are

ready to install it in the printer.

Understanding Messages Requesting Toner Container Replacement

The printer displays messages for individual colors at two stages of toner usage. This message is automatically alternated with the other printer message (such as Ready):

OPERATION GUIDE 3-3

Maintenance

• When the printer becomes low on toner, for example in the cyan container, the printer displays the message Toner low C, M, Y, K as the first caution. Note the replacement is not always necessary at this stage.

• If you ignore the above message and continue printing, the printer displays the message Replace toner — just before the toner is used up. The toner container must be replaced immediately. Clean the separate charger wires, etc. After the cleaning is fini shed, however , the message does not automatically change to Ready. To restart printing, you must press [GO] and make the printer ready.

In either case, replace the toner container, see Toner Container Replacement on page 3-3.

Replacing the Toner Container

This section explains how to replace the toner containers. When replacing the toner container of any color, always replace the waste toner box at the same time. If this box is full, the printer may be damaged or contaminated by the waste toner that may spill over the box.

NOTE: During toner container replacement, temporarily put storag e

media and computer supplies (such as floppy disks) away from around the toner container . Th is is to avoid damaging media by the ma gnetism of toner.

IMPORTANT: You do n ot have to turn printer power off before starting the replacement. Any data that may be under printing process in the printer will be deleted if you turn printer power off.

To replace the toner container, first make sure of the color of the toner container requiring replacement. In this example, it is assumed that you are replacing the black toner container.

Open the top cover.

Magenta (M) Cyan (C) Yellow (Y) Black (K)

Top Cover

3-4 OPERATION GUIDE

Pull the blue lock lever on the toner container forward towards the

unlocked symbol.

Lock Lever

Carefully remove the old toner container from the printer.

Maintenance

Put the old toner container in the plastic bag (contained in the toner kit) and

discard it later according to the local code or regulations for waste disposal.

Plastic Bag

Take the new toner container out of the toner kit.

OPERATION GUIDE 3-5

Maintenance

Shake the new toner container 5 or 6 times as shown in the figure in order

to distribute the toner evenly inside the container.

Set the new toner container in the printer as shown in the figure below.

Push down on the top of the toner container to install it firmly in place.

3-6 OPERATION GUIDE

Pull the blue lock lever on the toner container back towards the locked

symbol as far as it will go.

Lock Lever

Maintenance

10 11

Use the same procedure to replace the other color toner containers.

Close the top cover.

Proceed to the next section.

OPERATION GUIDE 3-7

Maintenance

Cleaning the Printer

Cleaning the Main Charger Unit

The following parts must be cleaned each time the toner container and waste toner box are replaced:

• Main charger wire

• Main charger grid

• Advanced beam array lens

• Registration roller

In addition to this, it is recommended that the main charger wire and registration roller are cleaned periodically at least once a month.

If lines, etc., appear on printed copies, the printouts appear dirty, or faint or blurred printouts are produced, clean the advanced beam array lenses.

The main charger units need to be cleaned periodically as they get contaminated after long usage. Each main charger unit comprises two main parts — the wire and the grid — which should be clea ned separately as explained below.

There are 4 main charger units, one for each toner container. When performing the cleaning procedure, be sure to clean the main char ger unit that corresponds to color of the toner container that was replaced. The following example explains the procedure to clean the main char ger unit for the black toner container.

Main Charger Units

MC YK

3-8 OPERATION GUIDE

Open the left cover.

Left Cover

First clean the main charger wire. Grasp the green wire cleaner knob.

Gently pull the wire cleaner knob out and push it back in. Repeat this 2 to 3 times. After cleaning, make sure you restore the wire cleaner knob to its home position.

Maintenance

Wire Cleaner Knob

NOTE: If the wire cleaner knob is not restored to its home position, a

band will print along the length of the page.

Next, clean the main charger grid. Take the grid cleaner out of th e toner kit.

Take the grid cleaner out of the protective bag and remove the cap.

Cap

Grid Cleaner

OPERATION GUIDE 3-9

Maintenance

NOTE: The pad of the grid cleane r co nt ai ns water. Clean the grid quickly

so that the pad may not dry off.

Lift up slightly on the main charger unit and pull it out a short distance as

shown in the figure below.

Main Charger Unit

Attach the grid cleaner to the printer with the pad facing up.

Grid Cleaner

3-10 OPERATION GUIDE

Gently pull the main charger handle out and push it back in. Re peat th is 2

to 3 times. These movements clean the grid. After cleaning, make sure you restore the main charger unit to its home posit ion .

Main Charger Unit

NOTE: If the main charger unit is not restored to its home position, the

corresponding color will be printed over the whole page.

Maintenance

Remove the grid cleaner from the printer and discard it. The grid cleaner

cannot be reused.

Use the same procedure to clean the main charger units for the other toner containers.

Proceed to the next section and clean the advanced beam a rray lenses.

Cleaning the Advanced Beam Array Lenses

If lines, etc., appear on printed copies, the printouts appear dirty, or faint or blurred printouts are produced, clean the advanced beam array lenses.

There is 1 lens on the main charger unit of each toner container. The following example explains the procedure to clean the lens on the main charger unit of the black toner container.

OPERATION GUIDE 3-11

Maintenance

Grasp the tab of the green lens cleaner knob. Gently pull the lens cleaner

knob out and push it back in. Repeat this 2 times.

Lens Cleaner Knob

Push the lens cleaner knob back in completely. After cleaning, ma ke sure

you restore the lens cleaner knob to its home position.

NOTE: If the lens cleaner knob is not restored to its home position, the

corresponding color will be printed over the whole page.

Use the same procedure to clean the lenses on the main charger unit of the other toner containers.

3-12 OPERATION GUIDE

Once you are finished cleaning all 4 lenses, close the left cover.

Cleaning the Paper Transfer Unit

Print problems such as soiling of the reverse side of printed pages may occur if the paper transfer unit becomes dirty. To clean the paper transfer unit, you must use the cleaning cloth included in the toner kit.

Maintenance

While pulling the green paper transfer unit release lever, pull out the paper

transfer unit.

Paper Transfer Unit Release Lever

Paper Transfer Unit

OPERATION GUIDE 3-13

Maintenance

Wipe away the paper dust on the registration roller and the paper ramp

using the wiper cloth included in the toner kit.

Paper Ramp

Registration Roller (Metal)

NOTE: Be careful not to touch the black transfer roller d uring cleanin g as

this may adversely affect print quality.

Transfer Roller (Black)

Push the paper transfer unit back in completely.

3-14 OPERATION GUIDE

Replacing the Waste Toner Box

Replace the waste toner box when the Check waste toner box message is displayed. A new waste toner box is included with the toner kit. The printer will not operate without replacing the waste toner box.

Open the left cover.

While holding the waste toner box, press the lock lever and then gently

remove the waste toner box.

Maintenance

Left Cover

Lock Lever

NOTE: Remove the waste toner box as gently as possible so as not to

scatter the toner inside. Do not let the opening of the waste toner box face downward.

OPERATION GUIDE 3-15

Maintenance

Close the cap to the old waste toner box after removing the box from the

printer.

Cap

Old Waste Toner Box

To prevent toner from spilling, put the old waste toner box in the plastic bag

(contained in the toner kit) and discard it later according to the local code or regulations for waste disposal.

Plastic Bag

Open the cap of the new waste toner box.

Cap

New Waste Toner Box

3-16 OPERATION GUIDE

Insert the new waste toner box as shown in the figure below. When the box

is set correctly, it will snap into place.

New Waste Toner Box

Make sure that the waste toner box is correctly in serted an d clo se the left

cover.

Maintenance

After replacing the toner containers and the waste toner box, clean the main charger units and the paper transfer unit. For instructions, see

Cleaning the Printer on page 3-8.

OPERATION GUIDE 3-17

Maintenance

3-18 OPERATION GUIDE

4 Troubleshooting

This chapter contains explanations on the following topics:

• General Guidelines.......................................................4-2

• Print Quality Problems..................................................4-3

• Error Messages............................................................4-7

• Clearing Paper Jams..................................................4-13

If a problem cannot be corrected, contact your service technician.

OPERATION GUIDE 4-1

Troubleshooting

General Guidelines

The table below provides basic solutions for problems you may encounter with the printer. We suggest you consult this table to troubleshoot the problems before calling for service.

Symptom Check Items Corrective Action

Print quality is not good. See Print Quality Problems on page 4-3. Paper is jammed. See Clearing Paper Jams on page 4-13. Nothing lights on the operation

panel even when power is turned on and the fan makes no noise.

The printer prints a status page, but does not print jobs from the computer.

Tips

Check that the power cord is properly plugged into the power outlet.

Check that the power switch is in the On (|) position.

Check the printer cable or the interface cable.

Check program files and application software.

Printer problems may be solved easily by following the tips below. When you have encountered a problem that following the above guidelines will not solve, try the following:

• Turn the printer power off and wait for several seconds. Then, turn on the printer.

• Reboot the computer which sends the print jobs to the printer.

• Obtain and use the latest version of the printer driver. The latest versions of printer drivers and utilities are available at: http:// www.olivetti.com.

• Make sure that the procedures for printing are correctly followed in the application software. Consult the documentation supplied with the application software.

• If the printer prints garbage characters or stalls when the computer is turned on, particularly when the printer is connected to the computer under Windows 98 via the parallel port, rename device driver file drvwppqt.vxd. This file may be located in Windows\System\Iosubsys or Arcada\System folder. For technical details, visit Microsoft web site for the device driver.

Turn off the printer’s power, plug in the power cord securely, and try turning on the printer’s power again.

Set the power switch to the On position.

Connect both ends of the printer cable securely. Try replacing the printer cable or the interface cable.

Try printing another file or using another print command. If the problem occurs only with a specific file or application, check the printer driver settings for that application.

4-2 OPERATION GUIDE

Print Quality Problems

The tables and diagrams in the following sections define print quality problems and the corrective action you can con duct to solve the problems. Some solutions may require cleaning or replacing parts of the printer.

If the suggested corrective action will not solve the problem, call for service.

Printed Results Corrective Action

Completely blank printout Check the toner containers.

Open the printer top cover and check that the toner cont ainers a re correctly installed in the printer. For more information on installing the toner containers, see 3-3.

Check that the application software is correctly operated.

Troubleshooting

Toner Container Replacement on page

Full single-color printout Check the charger unit.

Open the left cover and check that the charger unit is correctly installed.

Dropouts, horizontal streaks, stray dots

Clean the main charger units. Open the left cover. Slowly pull the green wire cleaner knob to each of the main charger units in and out a few times. For full details, see

Cleaning the Main Charger Unit on page 3-8.

OPERATION GUIDE 4-3

Troubleshooting

Printed Results Corrective Action

Black or white vertical streaks Check the operation panel for toner.

If the Toner low (C/M/Y/K) message is displayed with color description, install a new toner kit for the color. To replace the

Direction of Paper Feed

toner container, see Clean the main charger units.

Open the left cover. Slowly pull the green wire cleaner knob to each of the main charger units in and out a few times. For full details, see

Clean the advanced beam array lenses. Open the left cover . Slowly pull the green lens cleaner knob in and out 2 times. For full details, see Array Lenses on page 3-11.

Refresh drum. Perform the following procedures on the operation panel and try cleaning the drum surface using the printer's built-in cleaning system.

Cleaning the Main Charger Unit on page 3-8.

Toner Container Replacement on page 3-3.

Cleaning the Advanced Beam

1 Press [MENU]. 2 Press U or V repeatedly until >Others appears. 3 Press Z. Press U or V repeatedly until >Service appears. 4 Press Z. Press U or V repeatedly until >>Drum appears. 5 Press [OK] ([ENTER]) twice. 6 The message display shows Please wait. After approx. 3

minutes, the display returns to Ready.

Faint or blurred printing Clean the main charger units.

Open the left cover. Slowly pull the green wire cleaner knob to each of the main charger units in and out a few times. For full details, see

Clean the advanced beam array lenses. Open the left cover . Slowly pull the green lens cleaner knob in and out 2 times. For full details, see Array Lenses on page 3-11.

Make sure the paper type setting is correct the paper being used. Conduct color calibration either by switching the printe r of f then on

or using the printer operation panel. Try adjusting the color control settings using the printer driver.

Cleaning the Main Charger Unit on page 3-8.

Cleaning the Advanced Beam

Check the operation panel. If the Toner low (C/M/Y/K) message is displayed with color description, install a new toner kit for the color. To replace toner, see

Replacement on page 3-3.

4-4 OPERATION GUIDE

Toner Container

Printed Results Corrective Action

Refresh drum. Perform the following procedures on the operation panel and try cleaning the drum surface using the printer's built-in cleaning system.

minutes, the display returns to Ready.

Grey background Clean the main charger units.

Open the left cover. Slowly pull the green wire cleaner knob to each of the main charger units in and out a few times. For full details, see

Cleaning the Main Charger Unit on page 3-8.

Troubleshooting

Dirt on the top edge or back of the paper

Check the charger units installation. Open the left cover and check that the charger units are correctly installed and seated as far as it will go. see page 3-8.

Conduct color calibration either by switching the printe r of f then on or using the printer operation panel.

Check the paper chute and the ramp. Pull out the paper transfer unit and check for toner on the paper ramp. Clean the paper ramp using a soft, dry, lint-free cloth. For details, see

Cleaning the Paper Transfer Unit on page 3-13.

Paper Ramp

Cleaning the Printer on

OPERATION GUIDE 4-5

Troubleshooting

Printed Results Corrective Action

Clean the main charger units. Open the left cover. Slowly pull the green wire cleaner knob to each of the main charger units in and out a few times. For full details, see

Clean the parts in the paper paths—such as the paper cassette, etc.

Check the transfer roller. If the transfer roller is dirty with toner, try printing several pages.

Cleaning the Main Charger Unit on page 3-8.

Printing incomplete or out of position

Skewed-color printout Conduct color registration using the printer operation panel.

Check that the application software is correctly operated. See Tips on page 4-2.

4-6 OPERATION GUIDE

Error Messages

Message Corrective Action

Troubleshooting

The following table lists errors and maintenance messages that you can be dealt with by yourself. If Call service appears, turn off the printer, disconnect the power cord, and contact your service technician.

Some errors cause the alarm to sound. To stop the alarm, press [CANCEL].

Add paper MPTray

Call service F## #:

Call service ####:0123456

Cassette # not loaded

Check waste toner box

Clean printer Press GO

The paper has run out in the paper source displayed. Supply paper according to the paper source displayed (paper cassettes, MP tray, optional paper feeders, or optional envelope feeder). This message is displayed alternately with messages indicating th e printer status, such as, Ready, Please wait, Processing, Waiting, and Form Feed Time

Out. F### represents a controller error (#= 0, 1, 2, ...). Call for service. The printer does

not operate when this message is displayed.

#### represents a mechanical error (#=0, 1, 2, ...). Call for service. The printer does not operate when this message is displayed. The total number of pages printed is also indicated, e.g. 0123456.

The corresponding paper cassette is not installed. Install the cassette. The cassette number can be 1 (topmost) to 4 (bottom).

This message warns following two cases. Install the new waste to ner box. The waste toner box is not installed. The waste toner box is full.

Please clean the inside of the printer. See Cleaning the Printer on page 3-8. This message will be displayed when replacing the toner container after the message Replace toner C, M, Y, K is displayed. Af ter cleanin g the inside of the printer, pr ess [GO] and the printer will be ready for printing.

Close duplexer rear unit

Close duplexer top cover

Close paper transfer unit

Close left cover

The rear unit of the optional duplexer is op en. Close the duplexer rear unit.

The top cover of the optional duplexer is open. Close the duplexer top cover.

The paper transfer unit is open. Close the paper transfer unit.

The left cover of the printer is open. Close the left cover.

OPERATION GUIDE 4-7

Troubleshooting

Message Corrective Action

Close rear cover

Close top cover

Duplex disabled Press GO

e-MPS not stored Press GO

EF not supported

Error.Power off F## #

File not found Press GO

The rear cover of the printer is open. Close the printer rear cover.

The top cover of the printer is open. Close the printer top cover.

You attempted to print with a paper size and paper type that cannot be used for duplex printing. Press [GO] to print onto one-side of the paper only.

The e-MPS job cannot be stored because RAM disk is disabled, RAM disk size is insufficient, hard disk is not installed, or hard disk is full. Press [GO] to print error report.

The optional envelope feeder has been installed in this printer. The optional envelope feeder is not supported in the model d-Color P216.

Turn the power switch off and then back on again. If this message still remains, turn the power switch off, and contact your service repr esent ative or author ized service center.

You have attempted to print a job that is not contained in the specified virtual mailbox, or the specified virtual mailbox is not found. If Auto Error Clear is set to On, printing will be automatically resumed after a preset period of time.

Format error Hard disk

Format error Memory card

Hard disk err ## Press GO

I/F occupied

ID error

Insert the same memory card

The hard disk installed in the printer is not formatted, and therefore cann ot be r ead or written.

The memory card inserted in the printer is not formatted, and therefore cannot be read or written. To format a memory card, follow the procedure in Using the operation panel, section of the Advanced Operation Guide.

A hard disk error has occurred. Look at the error code given in place of ## and refer to

Storage Error Codes on page 4-11. To ignore the hard disk error, press

[GO]. This message is displayed when you attempt to use the printer’s operation p anel to

change the environmental settings on the interface from which data are presently being received.

The user ID entered for a private job, or a stored job is not correct. Check the user ID that you specified on the printer driver.

You have inserted the wrong memory card when the Insert again message was displayed. Remove the wrong memory card from the printer’s memory card slot and insert the correct memory card. The printer again reads it from the beginning of the data.

4-8 OPERATION GUIDE

Message Corrective Action

Troubleshooting

Install MK

KPDL error ## Press GO

Load Cassette #

(A4)/(

PLAIN

Load EF (A5)/(PLAIN)

†

)

†

Replace Maintenance Kit which is displayed on the message display. Replacement of the maintenance kit is necessary at every 200,000 images of printing and requires professional servicing. Contact your service technician.

Current print processing cannot continue because of occurrence of KPDL error which is categorized by ##. To print out an error report, display > Print KPDL err(s) from the menu system, and select On. Press [GO] to resume printing. You can abandon printing by pressing

[CANCEL]. If Auto Error Clear is set to On, printing will be automatically resumed after a preset period of time.

The paper cassette matching the pap er size and paper type of the print job is empty . Load paper into the paper cassette as displayed in place of #. Press [GO] to resume printing. If you want to print from a different paper source, press U or V to display Use alternative and you can change the source for paper feeding. Af ter selecting a paper source and pressing [MENU], Paper Handling > appears. By pressing the U, the paper type settings menu appears. After setting the correct paper type, press [OK] ([ENTER]) and printing starts.

There is no paper cassette installed in the printer that matches the paper size and paper type of the print job. Set paper in the envelope feeder. Press [GO] to resume printing. (Note that feeding paper with a paper size which does not match the current paper size from the envelope feeder can cause a paper jam.) If you want to print from a different paper source, press U or V to display Use alternative and you can change the source for paper feeding. Afte r selecting a paper source and pressing [MENU], Paper Handling > appears. By pressing the U, the paper type settings menu appears. After setting the correct paper type, press [OK] ([ENTER]) and printing starts.

Load MP Tray (A4)/(PLAIN)

Memory card err Insert again

Memory overflow Press GO

†

There is no paper cassette installed in the printer that matches the paper size and paper type of the print job. Set paper in the MP tray. Press [GO] to resume printing. (Note that feeding the paper having a paper size which does not match the current paper size from the MP tray can cause paper jam.) If you want to print from a different paper source, press U or V to display Use alternative and you can change the source for paper feeding. Af ter selecting a paper source and pressing [MENU], Paper Handling > appears. By pressing the U, the paper type settings menu appears. After setting the correct paper type, press [OK] ([ENTER]) and printing starts.

The memory card is accidentally removed from the printer’s memory card slot during reading. If you continue reading the memory card, insert the same memory card into the slot again. The printer again reads it from the beginning of the data. Also see Insert the same memory card.

The total amount of data received by the printer exceeds the printer’s internal memory. Try adding more memory. Press [GO] to resume printing. You can abandon printing by pressing

[CANCEL]. If Auto Error Clear is set to On, printing will be automatically resumed after a preset period of time.

OPERATION GUIDE 4-9

Troubleshooting

Message Corrective Action

MemoryCard err## Press GO

Missing duplex drawer

No multi copies Press GO

Paper jam ###############

Paper path error

Print overrun

††

Press GO

A memory card error has occurred. Look at the error code given in place of ## and refer to

Storage Error Codes on page 4-1 1. To ignore the memory card error, press

[GO]. The duplex drawer is either not installed or incorrectly inserted. Insert the duplex

drawer securely.

Multi copies cannot be printed because RAM disk is disabled or the hard disk is not installed. Press [GO] to print error report.

A paper jam has occurred. The location of the paper jam is indicated in place of the #’s. For details, see

Clearing Paper Jams on page 4-13.

There is no paper cassette in the feeder, or the cassette is not inserted properly. After reinserting the pap er cassette, you should be able to print. When two or more optional feeders are installed and the lowest one is selected, th e sam e me ssa ge will appear if any of the upper paper feeder and the printer cassette is improperly installed.

The print job transferred to the printer was too complex to print on a page. Press [GO] to resume printing. (A page break may be automatically inserted in some places.). You can abandon printing by pressing [CANCEL]. If Auto Error Clear is set to On, printing will be automatically resumed after a preset period of time.

RAM disk error## Press GO

Replace toner C,M,Y,K

Replace toner Clean printer

Set paper Press GO

Toner low C,M,Y,K

Top tray paper full

A RAM disk error has occurred. Look at the error code given in place of ## and refer to

Storage Error Codes on page 4-11. To ignore the RAM disk error, press

[GO]. Two message items are displayed alternately. Toner has run out in the toner

container(s). Replace the toner container using a new toner kit for the particular color. The printer does not operate when this message is displayed. For example, if Replace toner C,K is displayed, replace the cyan and the black toner containers.

The MP tray is out of paper. Load paper and press [GO]. (Note that feeding the paper having a paper size which does not match the curr ent paper size from the MP tray can cause paper jam.)

Replace the toner container using a new toner kit. Color of the tone r container that needs to be replaced is represented by C (Cyan), M (Magenta), Y (Yellow), and K (Black).

The top tray has become full (approx. 250 pages). You must remove all printed pages from the top tray. When the printer detects that the top tray is empty again, the printer will continues printing into the top tray.

4-10 OPERATION GUIDE

Message Corrective Action

Troubleshooting

Virtual mailbox full

Warning low memory

The storage area in the hard disk for the virtual mailboxes is full. Print out accumulated jobs in the virtual mailboxes.

The printer’s internal memory is running low due to too many numbers o f font s and macros downloaded. Try deleting unnecessary fonts and macros.

† Messages separated by ‘( )/( )’ are displayed alternately. †† After this error has happened, page protect mode will be automatically turned on. To maintain

optimum use of memory during printing, we recommend you manually turn off page protect mode .

Storage Error Codes

Hard Disk Errors

Code Meaning

01 Hard disk format error. If this error recurs even if the power has been

turned off and then on, reformat the hard disk.

02 The disk system is not installed. Recheck the requirements for using the

system and the devices.

04 There is no available hard disk space. Delete unnecessary files, etc., in

order to free up space.

05 The specified file does not exist in the hard disk. 06 There is no memory available to the hard disk system. Increase the

available memory.

10 Formatting is not possible because host data is being spooled on the

hard disk. Wait until the hard disk is ready, and then format.

85 VMB: Alias error. The alias setting was lost, or the virtual tray

corresponding to the alias does not exist. Set the alias again.

97 The number of permanent code job s that can be stored reach ed the limit

value, and no more can be saved. Either delete some unnecessary jobs, etc., or increase the limit.

98 An unreadable page was found in a job (The job is damaged.). 99 A print job for the specified ID does not exist in the hard disk.

OPERATION GUIDE 4-11

Troubleshooting

Memory Card Errors

Code Meaning

01 The printer does not support the memory card inserted. 02 The memory card is not installed. 04 The memory card is full and cannot hold further data. Purge

unnecessary files or use a new memory card.

05 Specified file is not on the memory card. 06 Insufficient printer memory to support the memory card system. Expand

printer memory.

RAM Disk Errors

Code Meaning

01 Format error. Try turning the power off and on again. 02 RAM disk mode is Off. Turn RAM disk mode On from the operation

panel.

04 No disk space. Purge unnecessary files. 05 Specified file is not on disk. 06 Insufficient printer memory to support the RAM disk system. Expand

printer memory.

4-12 OPERATION GUIDE

Clearing Paper Jams

Possible Paper Jam Locations

Troubleshooting

If the paper jammed in the paper transport system, or no paper sheets were fed at all, the Paper jam message appears and the location of the paper jam (the component where the paper jam has occurred) is also indicated. The printer automatically goes off-line when this message is displayed. Remove jammed paper. After removing jammed paper, the printer will re-start printing.

The figure below explains the printer’s paper paths including the options. The locations where paper jams might occur are also shown here, with each location explained in the table below. Paper jams can occur in mo re than one component on the paper paths.

Face-up Tray PT-300/PT-301

Duplex Unit DU-301

Paper jam message Paper jam

location

Paper jam Printer

A Paper is jammed at paper cassette 1

Paper Feeder PF-60

Description Reference page

page 4-15

or inside the printer.

Paper jam Cassette 2 (to 4)

B Paper is jammed at the optional

paper feeder’s cassette.

page 4-18

OPERATION GUIDE 4-13

Troubleshooting

Paper jam message Paper jam

location

Paper jam MP Tray

Paper jam EF

Paper jam Duplexer

C Paper is jammed at the MP tray or

D Paper is jammed inside the rear

General considerations for clearing jams

Bear in mind the following considerations when attempting jam removal:

CAUTION: When pulling the paper, pull it gently so as not to tear it. Torn

pieces of paper are difficult to remove and may be easily overlooked, deterring the jam recovery.

• If paper jams occur frequently, try using a different type of paper,

• Whether or not the jammed pages are reproduced normally after

Description Reference pa ge

page 4-17

optional envelope feeder (if installed).

page 4-18

cover of the optional duplexer or at the duplexer drawer.

replace the paper with paper from another ream, flip the paper stack over, or rotate the paper stack 180 degrees. The printer may have problems if paper jams recur after the paper was replaced.

printing is resumed depends on the location of the paper jam.

Utilizing Online Help Messages

Online help messages are available in the printer’s message display to provide simple instructions for clearing jams. Press ( ) when the paper

jam message has appeared. Then a help message will appear to facilitate jam clearing in the location.

4-14 OPERATION GUIDE

[Paper jam Printer]

Troubleshooting

Paper is jammed at the paper cassette or inside the printer. Remove the jammed paper using the procedure given below.

Pull out the paper cassette and remove the jammed paper.

While pulling the green paper transfer unit release lever, pull out the paper transfer unit.

Paper Transfer Unit Release Lever

Paper Transfer Unit

OPERATION GUIDE 4-15

Troubleshooting

If paper is jammed as shown in A, remove the paper by pulling the center

up. If paper is jammed as shown in B, remove the paper by pulling the edge.

Registration Roller Registration Rolle

Paper Transfer Unit Release Lever

Paper Transfer Unit

Open the rear cover and then the fuser cover, and remove the jammed

paper.

NOTE: If the optional face-up tray is installed on the printer, remove that

tray first before attempting to remove the jammed paper.

4-16 OPERATION GUIDE

Troubleshooting

Rear Cover

CAUTION: The fuser unit inside the printer is hot. Do not touch it with your

hands as it may result in burn injury. Remove jammed paper carefully.

Push the paper transfer unit back in and close the fuser cover and rear

cover.

Fuser Cover

[Paper jam MP T ray]

Paper is jammed at the MP tray. Remove the jammed paper using the procedure given below.

Remove the paper jammed at the MP tray.

Open and close the paper transfer unit (the paper jam error will be reset).

OPERATION GUIDE 4-17

Troubleshooting

[Paper jam Cassette 2 (to 4)]

[Paper jam EF]

[Paper jam Duplexer]

Paper is jammed at optional paper cassette 2 (to 4). Refer to the Operation Guide for the optional paper cassette and remove the jammed paper .

Paper is jammed at the optional envelope feeder. Remove the jammed paper using the same procedure as for a jam at the MP Tr ay. The n, open and close the paper transfer unit.

Paper is jammed inside the rear cover of the optional duplexer or at the duplexer drawer. Refer to the Operation Guide for the duplexer and remove the jammed paper.

4-18 OPERATION GUIDE

5 Specifications

NOTE: Specifications are subject to change without notice.

Item

d-Color P216 d-Color P220

Printing Method Electrophotographic four color (CMYK) printing using Advanced Beam Array Printing Speeds

- Cassette

- MP Tray

Paper Sizes

- Cassette

- MP Tray

Paper Types

- Cassette

A4: 16ppm B5, A5, Letter: 17ppm Legal: 14ppm

A4: 15ppm B5, A5, Letter: 16ppm Legal: 13ppm

A4, B5, A5, Folio, 8 1/2 × 14"(Legal), 8 1/2 × 11"(Letter), Oficio II, Executive, ISO B5, Envelope C5, 16K, and Custom

A4, B5, A5, Folio, 8 1/2 × 14"(Legal), 8 1/2 × 1 1 "(Letter), Oficio II, Statement, Executive, A6, B6, ISO B5, Env . Mona rch, Envelope #10, Envelope #9, Envelope #6, Envelope DL, Envelope C5, 16K, Hagaki, Oufuku-Hagaki, Youkei 2, Youkei 4, and Custom

Plain, preprinted, bond, recycled, rough, letterhead, color, prepunched, high quality, and custom

A4: 20ppm B5, A5, Letter: 22ppm Legal: 18ppm

A4: 19ppm B5, A5, Letter: 20ppm Legal: 16ppm

Description

- MP Tray

Paper Feed Source Capacity

- Cassette

- MP Tray Output Tray Capacity

- Top Tray

- Face-up Tray (Option)

OPERATION GUIDE 5-1

Plain, transparency, preprinted, labels, bond, recycled, vellum, rough, letterhead, color, prepunched, envelope, cardstock, coated, thick, high quality, and custom

500 sheets (80g/m2) 100 sheets (80g/m2)

250 sheets (80g/m2) PT-300: 250 sheets (80g/

) [100 sheets (80g/m2) when the optional duplexer is installed.]

250 sheets (80g/m2) PT-301: 100 sheets (80g/m2)

Specifications

Item

d-Color P216 d-Color P220

Warm-up Time (22°C, 60%RH)

- Power on

- Sleep Resolution 600 dpi Monthly Duty

- Average

- Maximum Operating Systems Microsoft Windows 2000/XP/Vista

Controller PowerPC750CXr

Memory

- Standard

- Maximum Interface

- Standard

80 seconds or less 80 seconds or less

2,000 pages 50,000 pages

Apple Macintosh OS 9 Apple Macintosh OS X

400MHz

128MB 640MB

USB: Hi-Speed USB Network: 10BASE-T/100BASE-TX KUIO-LV slot

68 seconds or less 68 seconds or less

4,000 pages 85,000 pages

PowerPC750CXr 500MHz

Description

- Option

Operation Environment

- Temperature

- Relative Humidity

- Altitude

- Illumination Dimensions (W x D x H) 345 × 470 × 385mm

Weight Approx. 24kg (52-15/

IB-21E/IB-23: 10BASE-T/100BASE-TX

10 to 32.5 °C (50 to 90.5 °F) 15 to 80 % 2,000m (6,562 feet) maximum 1,500 lux maximum

13-5/8 × 18-1/2 × 15-1/4"

16lbs)

Approx. 25kg (55-1/8lbs)

5-2 OPERATION GUIDE

Specifications

Item

Operating noise (in accordance with ISO7779 [Bystander Position, sound pressure level at the front])

Description

d-Color P216 d-Color P220

During printing: LpA = 52dB (A) During standby: LpA = 36dB (A) During sleep mode: immeasurably low

OPERATION GUIDE 5-3

Specifications

5-4 OPERATION GUIDE

DIRECTIVE 2002/96/CE ON THE TREATMENT, COLLECTION, RECYCLING AND

DIRECTIVE 2002/96/CE ON THE TREATMENT, COLLECTION, RECYCLING AND DISPOSAL OF ELECTRIC AND ELECTRONIC DEVICES AND THEIR COMPONENTS

DISPOSAL OF ELECTRIC AND ELECTRONIC DEVICES AND THEIR COMPONENTS

INFORMATION

1. FOR COUNTRIES IN THE EUROPEAN UNION (EU)

The disposal of electric and electronic devices as solid urban waste is strictly prohibited: it must be collected separately.

The dumping of these devices at unequipped and unauthorized places may have hazardous effects on health and the

The dumping of these devices at unequipped and unauthorized places may have hazardous effects on health and the environment.

environment. Offenders will be subjected to the penalties and measures laid down by the law.

Offenders will be subjected to the penalties and measures laid down by the law.

DISPOSE OF OUR DEVICES CORRECTLY

a) Contact the Local Authorities, who will give you the practical information you need and the instructions for handling the

waste correctly, for example: location and times of the waste collection centres, etc.

b) When you purchase a new device of ours, give a used device similar to the one purchased to our dealer for disposal.

The crossed dustbin symbol on the device means that:

- when it to be disposed of, the device is to be taken to the equipped waste collection centres and is to be

2. FOR OTHER COUNTRIES (NOT IN THE EU)

The treatment, collection, recycling and disposal of electric and electronic devices will be carried out in accordance with the

The treatment, collection, recycling and disposal of electric and electronic devices will be carried out in accordance with the laws in force in the country in question.

laws in force in the country in question.

- when it to be disposed of, the device is to be taken to the equipped waste collection centres and is to be handled separately from urban waste;

handled separately from urban waste;

- The producer guarantees the activation of the treatment, collection, recycling and disposal procedures in

accordance with Directive 2002/96/CE (and subsequent amendments).

Code: 542201en

Olivetti P216, P220 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual