Oki PAGE 6E User Manual

User's Guide

English

Every effort has been made to ensure that the information in this document is complete, accurate, and up-to-date. OKIDATA assumes no responsibility for the results of errors beyond its control. OKIDATA also cannot guarantee that changes in software and equipment made by other manufacturers and referred to in this guide will not affect the applicability of the information in it. Mention of software products manufactured by other companies does not necessarily constitute endorsement by OKIDATA.

Services Dept. Please address any comments to:

Publications Services Department OKIDATA

532 Fellowship Road Mount Laurel, New Jersey 08054

http://www.okidata.com

OKIDATA is a registered trademark of Oki Electric Industry Company, Ltd.; Marque déposée de Oki Elecric Industry Company, Ltd.; Marca Registrada, Oki Electric Industry Company, Ltd. OKIPAGE is a trademark of OKI America, Inc.

Energy Star is a trademark of the United States Environmental Protection Agency.

TrueType is a registered trademark of Apple Computer Company.

Hewlett-Packard, HP, and LaserJet are registered trademarks of Hewlett-Packard Company.

IBM is a registered trademark of International Business Machines Corp.

Microsoft and MS-DOS are registered trademarks and Windows is a registered trademark of Microsoft Corporation in the U. S. and other countries.

Intellifont is a registered trademark of Compugraphic Corporation.

Adobe, PostScript are trademarks of Adobe Systems Inc. which may be registered in certain jurisdictions.

User's Guide

Safety Instructions

Your OKIDATA printer has been carefully designed to give you years of safe, reliable performance. As with all electrical equipment, however, there are a few basic precautions you should take to avoid hurting yourself or damaging the printer:

• Read the setup instructions in this handbook carefully. Be sure to save it for future reference.

• Read and follow all warning and instruction labels on the printer itself.

• Unplug the printer before you clean it. Use only a damp cloth; do not use liquid or aerosol cleaners.

• Place your printer on a firm, solid surface. If you put it on something unsteady, it may fall and be damaged; if you place it on a soft surface, such as a rug, sofa, or bed, the vents may be blocked, causing the printer to overheat.

• To protect your printer from overheating, make sure all openings on the printer are not blocked. Don’t put the printer on or near a heat source, such as a radiator or heat register. Keep it out of direct sunlight. Allow enough room around the printer for adequate ventilation and easy access to the paper trays.

• Do not use your printer near water, or spill liquid of any kind into it.

• Be certain that your power source matches the rating listed on the back of the printer. If you’re not sure, che ck with your dealer or with your local power company.

• Your printer has a grounded, 3-prong plug as a safety feature, and it will only fit into a grounded outlet. If you can’t plug it in, chances are you have an older, nongrounded outlet; contact an electrician to have the outlet replaced. Do not use an adapter to defeat the grounding.

• The printer must be installed near a power outlet which remains easily accessible.

• To avoid damaging the power cord, don’t put anything on it or place it where it will be walked on. If the cord becomes damaged or frayed, replace it immediately.

• If you are using an extension cord or power strip with the printer, make sure that the total of the amperes required by all the equipment on the extension is less than the extension’s rating. The total ratings of all equipment plugged into the outlet should not exceed 15 amperes.

OKIPAGE

• Do not poke anything into the ventilation slots on the printer; you could get a shock or cause a fire.

• Aside from the routine maintenance described in this handbook, don’t try to service the printer yourself; opening the cover may expose you to shocks or other hazards.

• Do not make any adjustments other than those outlined in the handbook: you may cause damage requiring extensive repair work. See Section 5 for information on how to get your printer serviced by qualified OKIDATA technicians.

If anything happens that indicates that your printer is not working properly or has been damaged, unplug it immediately and follow the procedures in Section 5 for having your printer serviced.

These are some of the things to look for:

• The power cord or plug is frayed or damaged.

• Liquid has been spilled into the printer, or it has been exposed to water.

• The printer has been dropped, or the cabinet is damaged.

• The printer doesn’t function normally when you’re following the operating instructions.

User's Guide

Federal Communications Commission

Radio Frequency Interference Statement for

120-Volt Models

WARNING: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.

• Increase the separation between the equipment and receiver.

• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.

• Consult the dealer or an experienced radio/TV technician for help.

It is the responsibility of the user to obtain the required shielded cable in order to ensure compliance of this equipment with FCC regulations.

Changes or modifications not expressly approved by Okidata may void your authority to operate this device.

Industry Canada

Radio Interference Statement for 120-Volt Models

This apparatus complies with the Class “B” limits for radio interference as specified in the Industry Canada Radio Interference Regulations.

Cet appareil est conforme aux critères établis pour la Classe “B” en ce qui concerne les interférences radio, tel que spécifié par Industry Canada dans les Règlements relatifs aux Interférences Radio.

Federal Communications Commission

Radio Frequency Interference Statement for

230/240-Volt Models

WARNING: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to

OKIPAGE

provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense.

It is the responsibility of the user to obtain the required shielded cable in order to ensure compliance of this equipment with FCC regulations.

Changes or modifications not expressly approved by Okidata may void your authority to operate this device.

Industry Canada

Radio Interference Statement for

230/240-Volt Models

This apparatus complies with the Class “A” limits for radio interference as specified in the Industry Canada Radio Interference Regulations.

Cet appareil est conforme aux critères établis pour la Classe “A” en ce qui concerne les interférences radio, tel

que spécifié par Industry Canada dans les Règlements relatifs aux Interférences Radio.

European Union Council of the European

Communities

Statement of Electromagnetic Conformance for

230/240-Volt Models

This product complies with the requirements of the Council Directive 89/336/EEC on the approximation of the laws of the member states relating to electromagnetic compatibility.

Ce matériel est conforme aux dispositions de la Directive du Conseil 89/336/CEE applicables à l’approximation de la législation des Etats membres en ce qui concerne la compatibilitè des équipements èlectromagnétiques.

Este producto cumple con los requisitos de la Directiva del Consejo 89/336/CEE sobre la aproximación de la legislación de los Estados Miembros por cuanto respecta a la compatibilidad electromagnética.

Este produto obedece aos requisitos da Directiva do Conselho 89/336/CEE sobre a aproximação das leis dos estados membros relativamente à compatibilidade electromagnética.

User's Guide

Table of Contents

Printer Features................................................. 1

Optional Accessories .................................. 1

Consumables .............................................. 1

Okidata Online.................................................. 2

Check the Contents ........................................... 2

No CD-ROM Drive? ......................................... 2

Printer Components .......................................... 3

Section 1: Setting Up Your Printer ............... 4

Remove the Protective Sheet ..................... 4

Installing Toner .......................................... 5

Choosing Paper ................................................. 7

Paper Sizes ................................................. 7

Paper Weight .............................................. 7

Installing Paper ................................................. 8

Paper Exit Paths ................................................ 9

Top Paper Exit ........................................... 9

Rear Paper Exit .......................................... 9

Manual Feed ................................................... 10

Transparencies/Adhesive Labels ..................... 10

Printing Envelopes.......................................... 11

Choosing Env elopes ................................. 11

Connecting Your Printer ................................. 12

Section 2: Installing Printer Software........ 13

Windows 95 .................................................... 13

Windows 3.1 ................................................... 14

Windows NT 3.51 ........................................... 15

Windows NT 4.0............................................. 16

DOS Operator Panel ....................................... 16

Using the Online Status Monitor .................... 17

Setting Features in the

Online Operator Panel .................................... 18

Section 3: Printer Maintenance .................. 19

Replacing the Toner Cartridge........................ 19

Toner Cartridge Life ................................ 21

When to Replace the Toner Cartridge ...... 21

Replacing the Image Drum Cartridge............. 22

Resetting the Image Drum Counter ................ 23

Image Drum Cartridge Life ..................... 23

When to Replace ...................................... 23

Running a Cleaning Page................................ 24

Cleaning the LED Array................................. 25

Expanding Memory ........................................ 26

OKIPAGE

Section 4: Problem Solving ......................... 27

Clearing Paper Jams........................................ 27

Paper Input Jam ....................................... 27

Paper Feed Jam ........................................ 27

Paper Exit Jam (top) ................................ 28

Paper Exit Jam (rear) ............................... 28

Print Quality Problems ................................... 29

Software Problems .......................................... 31

Hardware Problems ........................................ 32

Section 5: Service and Support................... 33

Your Dealer .............................................. 33

Okidata Customer Information Center .... 33

Customer Service Representatives ........... 33

Faxable Facts............................................ 34

Okidata Regional Service Depot .............. 34

Purchasing Supplies ................................. 35

Warranty ....................................................... 36

Overnight Exchange ..................................... 37

Service Centers.............................................. 38

Index .............................................................. 39

Material Safety Data Sheet ............................. 42

User's Guide

Congratulations! You have selected a printer with fast output, excellent print quality, and easy operation.

Your printer’s features include:

• 6 PPM output

• Sharp 600 dpi class print quality with OKI Smoothing Technology

• Oki Hiper-W Emulation (PJL), a highperformance Windows print driver

•HP®PCL® 5e Emulation

• IBM® Proprinter/Epson FX Emulations

• 45 resident scaleable fonts, plus 4 bitmap fonts

• 1 MB RAM with Enhanced Memory Management

• 100 sheet universal letter size paper tray

• Manual feed for envelopes and special documents

• On-screen Status Monitor for real-time printer status, and soft operator panel for printer setup and control from your computer

• Compatible with Window and Windows NT 4.0 and 3.51

• Bi-directional IEEE 1284 parallel interface

3.11, Windows 95

Optional Accessories

• 250 sheet universal Second Paper Tray Mechanism (Part 70024501)

• Letter/Legal Universal Paper Tray (Part 70025201)

• 100 sheet/50 envelope Multi-Purpose Feeder

(Part 70025101)

• 1 MB Memory Expansion Board with a SIMM

socket for additional expansion to 17 MB (Part 70029701)

• SIMM modules for expanding memory (See page 26)

Consumables

• Toner "e” Series (Part 52107201)

• Image Drum "e” Series (Part 56116801)

As an Energy Star Partner, Okidata has determined that this product meets the Energy Star guidelines for energy efficiency.

OKIPAGE

OKIDATA Online

For more information about your printer:

Check Contents

✔

See the Online Manual installed with the printer software.

✔

Visit the OKIDATA Web Site at

http://www.okidata.com

for the latest information on:

• Product Guides

• Customer Support

• Software Drivers

• Corporate Information

• Online Dealers

• Documentation

No CD ROM Drive?

• Visit the Okidata web site at http://www.okidata.com and download the printer drivers.

• The enclosed 3.5" diskette contains a Windows driver that will allow you to use your printer right away. Follow the instructions in the readme file on the diskette to install it. To obtain a complete set of diskettes, including the Status Monitor, call 1-888-232-8530 and request the appropriate kit number.

Windows 95 #MS9629 Windows 3.x #MS9632 DOS Operator Panel #MS9633 Windows NT 3.51 #MS9630 Windows NT 4.0 #MS9631

Unpack your printer. You should have:

1. OKIPAGE 6e Printer (with Image Drum installed)

2. CD-ROM

3. 3.5" Driver Disk

4. User’s Manual

5. Toner Cartridge

6. Power Cord

7. Lightproof plastic bag (for storing image drum if printer must be shipped)

If anything is missing, contact your dealer.

Setting Up

Printer Components

Rear paper exit tray

OL 600e

Top Paper Exit

• Printed pages exit face down.

• Pages are stacked in the order printed.

• Exit bin holds 100 sheets (20 lb. paper)

Pull the front exit extender forward. Lift out the metal support bar.

✔

Do not change the paper exit path during

printing—a paper jam may occur.

Rear Paper Exit

• Always use rear exit for printing on heavy paper, envelopes, labels and transparencies.

• Printed pages exit face up in reverse order.

• Exit tray’s maximum capacity is 50 sheets (20 lb. paper).

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LED Page Printer

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Pull out the rear exit extender until it locks into place. Lift out the metal support bar.

To return to top exit, fold in the metal support bar and push the rear exit extender in until it clicks into place.

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Manual Feed

Use manual feed for printing envelopes, transparencies, legal and odd size paper.

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1. Press the push points on the front panel to release

the manual feed tray. Pull the tra y down.

Transparencies/Adhesive Labels

2. Adjust the tray guides. Insert a sheet of paper until the

printer grips it. When using letterhead paper, insert letterhead edge in first, face up.

3. Set your software application for manual feed and paper

size, then issue a print command.

• Use Manual Feed.

• Use rear output.

• Should be specifically made for laser printers or photocopiers.

• Must be able to withstand 200°C for 0.1 sec.

• Labels should cover entire carrier sheet.

• sheet or adhesive must not be exposed to any

part of the printer.

Setting Up

Printing Envelopes

OL 600e

1. Pull out the rear exit extender until it locks and lift

out the support bar. Pull down the manual feed tray and adjust the paper guides.

2. Insert the envelope—flap down and on the left—

until the printer grips it.

3. Set envelope size and landscape orientation in your

software, then issue the print command.

Choosing Envelopes

• Always use rear output.

• No windows or metal clasps.

• Paper no heavier than 28 lbs.

• Smooth even surface.

• No self-sealing flaps.

• Seams down the sides, not across the middle.

• Squared-off flaps that do not cover the print area.

OKIPAGE

Connecting Your Printer

Make sure your printer is not plugged in and your computer is turned off.

The interface cable must be an IEEE 1284 compliant bidirectional parallel cable, and must be shielded and UL and CSA approved.

1. Plug the interface cable into the parallel socket in

the printer. Plug the other end into your computer.

2. Plug the power cord into the printer, then into a

grounded outlet.

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3. Switch the printer on. The Ready light comes on.

POWER

OFF

Setting Up

Section 2: Installing Printer Software

Installing the OKIPInstalling the OKIP

Installing the OKIP

Installing the OKIPInstalling the OKIP

1. Turn on your computer to start Windows.

✔

If “New Hardware Found” prompt appears, click “Driver from disk provided by hardware manufacturer,” then click OK. Insert the OKIPAGE 6e CD into your CD-ROM drive and go to step 9, then follow the instructions on your screen.

2. Close any open applications.

3. Insert the OKIPAGE 6e CD into your CD-ROM

drive.

4. Click the Start button on the Windows taskbar, then

choose Settings→Printers.

5. Double-click the Add Printer icon.

6. The Add Printer Wizard screen appears; click Next

to begin the installation.

7. Select Local or Network printer, (depending on your configuration), then click Next.

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8. Click Have Disk.

9. Enter d:\ (or the location of your CD-ROM drive), then click OK.

10.OKIDATA Okipage 6e Hi-Per W appears; click Next.

11.Click LPT1 Printer Port, then click Next.

12.Continue with the installation following the instructions

on your screen.

OKIPAGE

Installing the OKIPInstalling the OKIP

Installing the OKIP

Installing the OKIPInstalling the OKIP

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1. Insert disc into the CD-ROM drive.

2. Click File.

3. Click Run.

4. Type d:\setup. Click OK.

5. Follow the on-screen instructions to install the

printer software.

Setting Up

Installing the OKIPInstalling the OKIP

Installing the OKIP

Installing the OKIPInstalling the OKIP

1. Insert the disc into the CD-ROM drive.

2. From the Main Menu select Control Panel.

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7. Click OKIPAGE 6e driver. Click OK.

3. Select Printers.

4. From the Print Manager Menu, select Printers.

5. Create Printer Menu appears. Click Driver, a list of printers appears. Select Other. Click OK.

6. If drive is correct, click OK.

OKIPAGE

8. After driver is installed, type in a name to identify your

printer.

Installing the OKIPInstalling the OKIP

Installing the OKIP

Installing the OKIPInstalling the OKIP

✔

Do not use Add Printer Wizard.

1. Turn on your computer to start Windows. Make sure the printer is turned off.

2. Insert the disc into the CD-ROM drive.

3. Click Start button from the taskbar.

4. Click Run.

5. Type d:\setup (or the location of your CD-ROM drive), then click OK.

6. Follow the on-screen instructions to install the software.

7. Turn the printer on, then restart Windows to activate the

software.

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Installing the DOS OpInstalling the DOS Op

Installing the DOS Op

Installing the DOS OpInstalling the DOS Op

If you are running your printer from DOS, install the DOS Operator Panel:

1. Insert the disc into the CD-ROM drive.

2. At the DOS prompt (c:>) type d: <press Enter>.

3. Type d:\ install < press Enter>.

4. Follow the on-screen instructions.

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Setting Up

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The printer software installs a real-time status monitor and online operator panel for the user. Click the Help button for more information.

Displays printer status in text. Shows printer status using icon colors.

Displays progress of sending print data (Win 95 only).

Displays setup of printer driver.

Closes Detail Display Panel and sets minimized view display.

Displays Printer Menu dialog to change user default settings and set display format of the Status Monitor.

Displays graphic animation of printing status.

Displays Help.

Displays printer version information.

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Status Monitor Detail Display Panel

Displays printer status and error recovery methods.

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Setting Features in the Online Operator Panel

The printer menu displays printer defaults which you can modify. To change a default setting, select the appropriate tab. Point to any item on a display to see a pop-up explanation.

Select paper feed sour ce — standard tray, manual, or

optional tray.

Print demo page, menu setting list, font list, cleaning page.

Select printer emulation, paper orientation, lines per page.

Set memory options. Adjust print position,

Set print resolution, darkness setting.

reset drum counter, select display language.

Set power save mode, toner save feature.

Setting Up

Section 3: Printer Maintenance

Replacing the Toner Cartridge

1. Open the cover and remove the used toner cartridge.

3. Shake the toner cartridge to evenly distribute toner.

2. Unwrap the new cartridge (Part 52107201).

✔

For highest print quality, we recommend using genuine Okidata consumable products in your page printer. We cannot control the manufacturing and operating characteristics of non-Okidata toner cartridges or assure the resulting print quality.

OKIPAGE

4. Peel tape off the bottom.

5. Place left side of toner cartridge under tab, then lower cartridge into well matching groove and slot.

tab

6. When the cartridge is in place, push the lock lever forward until it stops.

7. Close the printer cover firmly.

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Maintenance

T oner Cartridge Life

How long your toner cartridge lasts depends on the print density, the percentage of the page that prints black.

A typical letter has 3% to 5% print density; graphics usually have higher density. Higher print density means toner is used up faster.

At 5% print density, a toner cartridge will print an average of 2,000 pages. Remember, this is only an average: actual results may vary.

The first toner cartridge in your new printer has to fill the drum reservoir and saturate the developing roller with toner. It normally produces about 1,000 pages.

When to Replace the T oner Cartridge

Replace the toner cartridge when you see the TONER LOW message displayed on the Status Monitor. Order Part Number 52107201. You can continue printing until print quality deteriorates.

Drum and Toner are consumables and as such are subject to a 90-day warranty.

OKIPAGE

Replacing the Image Drum Cartridge

1. Open the cover and remove the used image drum cartridge.

2. Unwrap the new image drum cartridge (Part

56116801). Remove the protective sheet.

✔

Be Careful: do not touch the Image Drum's green

surface.

3. Replace the image drum.

4. Install a new toner cartridge.

5. Reset the Drum Counter. (See next page).

Maintenance

Resetting the Drum Counter

It is important to clear the drum counter after replacing the image drum. This enables the printer to display an accurate warning message when the drum has reached end of life. If the drum is not replaced after it has reached end of life, print quality becomes poor.

1. Maximize the printer Status Monitor Display

2 . Click the Printer Menu button 3 . Click the Maintenance tab 4 . Click the Drum Counter Reset button.

Image Drum Cartridge Life

The life of an image drum depends on a number of factors, including temperature and humidity, the type of paper you use, and the number of pages per job.

The image drum cartridge should last about 12,000 pages at one page per job, 16,000 pages at three pages per job, 18,000 pages at seven pages per job and 20,000 pages at fifteen pages per job. These numbers are approximate, since you do not print the same number of pages each time, and environmental conditions and paper type used may vary.

When to Replace the Image Drum Cartridge

When the drum reaches 90% of its life, the Status Monitor displays CHG DRUM. At this point, be sure you have a new drum on hand (Part 56116801). Replace the old one as soon as the print quality becomes faint or starts to deteriorate.

OKIPAGE

Running a Cleaning Page

The Cleaning Page process

• Removes residual impurities from printing surfaces

• Reduces problems such as repeating marks, blotching, and shading.

To generate a Cleaning Page:

1. Maximize the Printer Status Monitor Display 2 . Click the Printer Menu button

3. Click the Test Print tab

6. Pull the tray down.

7. Adjust the guides. 8 . Insert a clean sheet of 8" x 11" paper.

4 . Click the Cleaning button. 5 . Press the push points at the front of the printer

The Cleaning Page prints.

OKIPAGE 6e PAGE PRINTER

Cleaning Page

to release the manual feed tray.

OL 600e

Maintenance

Cleaning the LED Array

Clean the LED array

• Whenever you install a new toner cartridge

• If you see faded vertical areas or light printing

down a page

Wipe the LED array gently with the cleaning pad that came with your toner cartridge. You can also use a clean, soft cloth with a small amount of rubbing alcohol on it.

OKIPAGE

Expanding Memory

The optional 1 MB Memory Expansion Board (Part 70029701) will increase printer memory to 2 MB. The board also provides a socket for installation of an additional SIMM module for expanding memory up to 18 MB. A 1, 2, 4, 8, or 16 MB SIMM module can be installed.

The following SIMM modules have been tested and approved for use in the Okipage 6e printer.

1 MB x 32bit (70ns card type) (Okidata Part 70019801) Toshiba THM321020SG-70 2 MB x 32bit (70ns card type) (Okidata Part 70019901) Toshiba THM322020AS-70 4 MB x 32 bit (70ns card type) (Okidata Part 70028801) Toshiba THM324000S-70

Note: 8 and 16 MB SIMM modules are commercially available

When purchasing generic SIMM memory modules, use the following specifications: 2 MB SIMM (512 KB x 32 bit, 72 pin, 70ns, non-parity) 4 MB SIMM (1 MB x 32 bit, 72 pin, 70ns, non-parity) 8 MB SIMM (2 MB x 32 bit, 72 pin, 70ns, non-parity) 16 MB SIMM (4 MB x 32 bit, 72 pin, 70ns, non-parity)

Maintenance

Section 4: Problem Solving

Clearing Paper Jams

PAPER INPUT JAM

Slide the paper tray out of the printer. Remove the sheet that did not feed. Check the remaining sheets to make sure they’re not wrinkled or stuck together. Replace the tray, then open and close the cover to clear the message.

PAPER FEED JAM or PAPER EXIT JAM (top jam)

Open the cover. Lift out the image drum.

✔Be careful: the fuser unit at the back of the printer is

hot!

Remove the jammed paper. Re place the image drum. Close the cover.

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OKIPAGE

PAPER EXIT JAM (rear jam)

Lift the top cover. Pull the jammed paper out from the

back of the printer. Pulling from the front may damage the printer. Remove the image drum and look to

make sure the paper is cleared and no pieces are left. Replace the image drum and close the cover.

Problem Solving

Print Quality Problems

Before consulting a service representative regarding a print quality problem, check the table below to see if there is a solution, or something you might have overlooked.

Symptom Problem Solution

Blank sheets printed. Image drum cartridge not properly installed. Reinstall image drum cartridge.

Empty or missing toner cartridge. Install new toner cartridge.

Entire page prints f aintly. Pages get fainter when toner is used up. Install new toner cartridge.

LED array is dirty . Clean LED array .

Page has gray background. Static electr icity, gener ally from dry en vironments,

causes toner to stick to background. Change papers to a smoother laser bond or use a

humidifier.

Page prints all black. Hardware problem. Contact your service representative. Page has repetitive marks. Damaged image drum cartridge causes repetitive marks

every 1.6 inches due to surface nicks and scratches. Generate a Cleaning Page, repetitive marks may be

temporary. Install a ne w image drum cartridge.

An oblong area of faint print “Dropout” caused by using paper exposed to high humidity. Change paper stocks, check paper storage environ

appears on each page ment or use a dehumidifier; check toner.

Ver tical white streaking Toner is low and does not distribute properly, Replace toner cartridge. Check drum and or faint print appears on the page or the drum is worn out. replace if necessary . Contact ser vice.

OKIPAGE

LED array is dirty . Clean LED array .

Vertical black lines. Is toner low? Replace toner cartridge.

Hardware problem. Contact service.

Fuzzy print LED array is dirty . Clean LED array . Distorted print Paper path, lamp assembly , or fusing unit problem. Generate Cleaning Page. Contact service. Faded print after installation. T oner cartridge is not correctl y installed. Install toner cartridge correctl y . Smeared or blotched print Dirty rollers; toner dropped inside printer Generate Cleaning Page. Contact service.

or image drum problem.

Printed page is light or blurred. Is toner low? Replace toner cartridge.

Is paper meant for laser printers? Use recommended paper . LED array is dirty . Clean LED array .

Bold characters and dark lines T oner is low. Install new toner cartridge. are smeared.

Print is darker than usual. Darkness setting is too high. Change darkness setting. Pages curl excessively Printing on wrong side of paper. High humidity . Turn paper over in tray . (Note arrow on paper

package). Install paper print side down in tray .

Moisture in paper . Improper storage. Avoid storing paper in areas

of excessive temperature changes and humidity. Store paper in protective wrapping.

High humidity. Recommended operating humidity: 20-80%

Problem Solving

Software Problems

Your software (operating environment, applications and printer drivers) controls the printing process. Make sure you have selected the right driver for use with your printer. See your software documentation for more information.

Symptoms Problem Solution

Printing is “garbled . ” Incorrect driver is installed, or selected in your software. Select the appropriate printer driver in your

software application and in Windows control panel.

Printer’s output is below r ated speed. Much of the printing delays will be caused by your For maximum speed, use text in your doc ument

application. Sometimes, purely text documents will and use a printer resident font. (T o see printer print slowly depending on the selected fonts and how resident fonts, print a font list from the printer's they are transferred to the printer . online menu).

Size of top margin increases with “Creeping text. ” Number of lines per page in software is Many software packages assume 66 line per page, each page printed. not equal to number of lines per page of printer. but your printer's default is 60. Adjust software

accordingly, or set LINES per PAGE printer's online operator panel to equal lines per page in your software.

in the

OKIPAGE

Hardware Problems

Symptoms Problem Solution

Graphic image prints partly on one page, Insufficient printer memory for this image Install more memory in your printer, change the partly on the next. resolution, reduce the image size.

When you try to print nothing happens, Configuration error. Check cable connection. If more than one printer is but printer indicates it is ready to available, make sure your printer has been selected.

receive data. “Garbage” prints. Check cable conf iguration, contin uity , Incorrect cable configuration. (Also, see “Software

and length. Problems.”)

Printer freezes or displays error message Booting the computer while the printer is on Turn printer off before rebooting computer. when computer is rebooted. communications error.

Odors. Gases are given off by forms or adhesives Make sure the forms you are using can withstand heating;

passing through the hot fusing unit. provide adequate ventilation.

Printer is on but must “warm up” Power Save mode is set on to conserve To eliminate warmup delay, change Power Save setting before a job is printed. energy. The fuser must heat up before in printer's online operator panel.

you can begin printing the next job.

Online Status Monitor indicates that there Incorrect interface cable being used. Verify that the interface cable is bidirectiona l, conforming is a communications problem. to IEEE-1284 standards.

Printer is not connected directly to the Printer must be connected directly to port; no switching bidirectional parallel port. device, external print buffer, scanning device, etc. can be

attached to port.

Problem Solving

Section 5: Service and Support

This information is valid for the United States and Canada.

Y our Dealer

Consult the store where you purchased your printer, or call 1-800-OKIDATA for the location of the nearest authorized OKIDATA service dealer. Have your Zip code ready. Proof of purchase is required for warranty work, be sure to retain your purchase documents.

The Okidata Customer Information Center

For customer service call 1-800-OKIDATA. The Okidata Information System A utomated Attendant is available 24 hours a day, 7 days a week. Th e system can provide immediate assistance with:

• Basic Operating Procedures

• Sales and Service Referrals

• Parts and Consumable Referrals

• Product Information

OKIPAGE

Okidata Customer Service Representatives

Agents are available 24 hours a day, 7 days a week. Please be sure that you are calling from a telephone close to your printer, so you can describe your problem accurately. Our Customer Service Representatives are trained on all current Okidata products. They can answer your questions regarding:

• Installation of your Okidata printer

• Determination of printer issues that require service

• Consumer relations

• Interface Information

• Availability and installation of printer drivers (CSRs

are not trained to provide assistance with the use of commercial software packages. Please consult your software user’s manual for times and availability of their support.).

Faxable Facts

You can have product and support information faxed automatically to you through Okidata’s Faxable Facts, an on-line document retrieval system. A touch-tone telephone and facsimile machine with a designated telephone number are required.

Call toll-free at 1-800-654-6651, press option 2 to hear a description of how Faxable Facts works. If you are calling for the first time, order a catalog of available documents. This faxback system is accessible 24 hours a da y, 7 da ys a week. The following information can be faxed to you in minutes:

Okidata Regional Service Center

If you need to ship your printer to a service center, repack it in the original packing materials. If the original packaging is not available, contact your dealer or 1-800-OKIDATA for shipping instructions.

• Allow 30 days for round trip shipping and repair via a depot.

• Carry-in repairs must first be called in to schedule service.

• Before shipping your printer, call for a return authorization number (RA).

• Product data brochures

• Product part numbers and pricing (USA and Canadian)

• User Tips

• Accessories, Options, and Consumables part numbers and pricing (USA and Canada)

Okidata Service Centers

East

OKIDATA Service Depot 57 Carnegie Plaza Cherry Hill, NJ 08003 Tel: 1-800-809-4948 Fax: 1-609-222-5247

Service and Support34

Okidata Service Centers (cont'd)

Central

OKIDATA Service Depot 851 Feehanville Drive Mt. Prospect, IL 60056 Tel: 1-800-809-4948

Purchasing Supplies

Before you order, know your printer model number (see the front of the printer) and have the correct part number and description of the item.

Ways to Purchase

• Consult the dealer where you purchased your printer.

OKIPAGE

Canada

OKIDATA Service Depot 2735 Matheson Blvd., East Unit 1 Mississauga, Ontario L4W4M8 Tel: 905-238-4265

Fax: 905-238-4427

• Consult an Okidata Authorized Sales or Service

Dealer.

• Call 1-800-OKIDATA for the nearest Authorized

Sales and Service location. Have your ZIP code ready for our Customer Support Representatives.

• Check office supply catalogs or your local

stationery store. Most carry Okidata brand supplies.

LIMITED W ARRANTY

OKID AT A, division of Oki America, Inc. (OKIDAT A) war rants this printer to be free from defect in material and workmanship and will remedy any such defect according to the terms of this

Limited Wa rr anty.

OKIDATA will r epair (or at its option, replace) at no charge, any defective component(s) of the Printer for one (1) year from the date of purchase except for the printhead (LED imaging array), which is warranted for a period of five (5) years from date of purchase. This Limited Warranty extends to the original purchaser only. This Limited Warranty does not extend to consumable items. To make request or claim for service under this Limited Warranty the original purchaser has the option to implement the overnight exchange procedure (U.S and Canada only; see Overnight Exchange) or return the OKIDATA product, shipping prepaid, in the original shipping container or equivalent, to OKIDATA or an authorized OKIDATA service center and assume the risk of loss or damage in transit. A written receipt for the product, showing the date of purchase, dealer’s name, and both the model and serial numbers of the OKID ATA pr inter must accompany an y request or claim for work to be performed under this Limited Warranty. This Limited Warranty shall not apply if the product has been damaged due to abuse, misuse, misapplication, accident, or as a result of service or modification by any other than an authorized OKID ATA service center.

THERE ARE NO EXPRESS W ARRANTIES O THER THAN THOSE ON THE FACE HEREOF AND DESCRIBED ABO VE. NO W ARRANTIES WHETHER EXPRESS OR IMPLIED , INCLUDING, BUT NOT LIMITED TO, ANY P ARTICULAR PURPOSE, SHALL EXTEND BEYOND THE RESPECTIVE W ARRANTY PERIOD DESCRIBED ABOVE. Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you. OKIDA TA SHALL NOT BE RESPONSIBLE OR LIABLE FOR ANY SPECIAL, INCIDENT AL OR CONSEQUENTIAL D AMAGES OR LOSS ARISING FROM THE USE OF THIS PR ODUCT . Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusion may not apply to you. Additional information on obtaining service under this Limited Warranty is available by contacting the OKIDATA dealer from whom the product was purchased, by contacting OKIDATA directly at 1-800-OKIDA TA (U.S. and Canada, English only) or 1609-222-5276 (Spanish only), or by contacting one of the service depots listed.

This Limited W arranty applies to this OKIDAT A printer. How- ever, the procedure for obtaining service may vary outside the continental United States. Contact your OKIDATA dealer for such warranty service information.

This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

Service and Support36

OVERNIGHT EXCHANGE

Available in the United States and Canada

If you choose to use our Overnight Exchange service, call 1800-OKIDATA: our trained personnel will try to solve your problem over the phone. If they determine that your printer hardware is defective, an exchange machine will be shipped to you via air express. Have your credit card available as our representative will be asking for this information. You will receive the exchange machine the next business day—or no later than the second business day.

Return the original machine to OKIDATA by using the same packaging materials you received with the exchange printer, and making it available to pickup by OKIDATA’s representative within 2 business days from your receipt of the exchange machine: failure to do so may result in your being charged the full price of the exchange unit . Before you ship the printer, remove the image drum and toner cartridge to prevent damage to the printer during shipment: failure to do so may result in a fee for cleaning/repairs which will be charged to your account.

When Overnight Exchange is used, the returned machine becomes the property of OKIDAT A. Exchange machines may be new or repaired, at the option of OKIDATA: the exchange machine becomes the property of the customer when the returned machine had been picked up by OKIDATA’s designated carrier. The exchange printer will be warranted for thirty (30) days or the remaining warranty period of the returned printer, whichever is longer.

Overnight Exchange of the printer for a printhead failure is limited to one year from date of purchase. For the remaining printhead warranty period, replacement will be at an authorized service center or authorized third party service organization. Call 1-800-OKIDATA for authorized service locations.

OKIPAGE

OKIDATA SERVICE CENTERS

UNITED ST A TES

OKID A T A Tel: 1-800-809-4948 Fax: 1-609-222-5247

CANADA

OKIDATA Tel: 905-238-4265 Fax: 905-238-4427

MEXICO

Oki Data de Mexico, S.A. de C.V. Tel: 525-661-6860 Fax: 525-661-5861

Compu Support Tel: 915-559-3022 Fax: 915-559-3267

C-Sercomp Tel: 915-581-2166 Fax: 915-697-6366

ROM Mayoreo Mexico Phone/Fax: 525-682-3407

ARGENTINA

Free Distribuidores Mayorisstas Fax: 54-41-259250 Tel: Buenos Aires: (01)300-0052 Tel: Cordoba: (051)61-4060 Tel: Rosario: (041)49-4440

CHILE

Teknos Communicaciones Tel: 56 (2) 555 5530 Fax: 56 (2)550 2390

VENEZUELA

MAI de Venezuela S.A. Tel: 782.78.11 Fax: (02)781.9390

COLOMBIA

Te xins S.A. Tel: 571-218-5300

BRAZIL

Oki Data do Brasil, Ltda. A v. Leonardo da Vinc 1178/1182 Jabaquara Sao Paulo, Brasil Tel: (5511) 5589-1518 Fax: (5511) 5584-0267

NYTEK Rua Pe. Francisco Libermann 301 Cidade Sao Francisco Sao Paulo CEP 05353-160 Tel: (011) 819-0211 Fax: (011) 819-3496

NYTEK Rua Paranapanema 122 Jd. Rio das Pedras Cotia, Sao Paulo CEP 06700-000 Tel: (011) 7924-0796, 7, 8 Fax: (011) 493-3234

Service and Support38

INDEX

Accessories, 1

CHG DRUM message, 23 Cleaning page, 24 Components, 3 Consumables, 1 Counter, Image Drum, 23

DPI (dots per inch), 1 DOS Operator Panel, 16 Default settings, 18

Emergency first aid procedures, 39 Energy Star compliance, 1 Envelopes

choosing, 11 how to print, 11

Faxable Facts, 34

H-I

Hardware problems, 32

OKIPAGE

Image drum cartridge

CHG DRUM message, 23 counter, resetting, 23 environmental factors, 23 how to replace, 22 life, 23 part number, 1,23 when to replace, 23

Interface cable. See Parallel cable

Labels

choosing, 10

LED array

how to clean, 25 location of, 25 when to clean, 25

M-O

Manual Feed

how to use, 10

when to use, 10 Material Safety Data Sheet (MSDS), 39 Memory, expanding, 1, 26 Menu, printer, 18 Okidata Service Centers, 34, 38 Online Manual, 2 Online Operator Panel, 18 Optional Accessories, 1 Ovrnight exchange, 37

Paper

choosing, 7 installing, 8 letterhead, 10 preprinted forms, 7 recycled paper, using, 7 size, 7

Paper Exit

rear exit, 9

top exit, 9 Paper jams, 27 Paper tray , 8

adjusting guides, 8

removing fr om printer, 8 Parallel cable

bi-directional, 12

installing, 12

specifications, 12 Print quality problems, 29 PPM (Pages per minute), 1 Printer software

installing, 13

Windows 3.1, 14

Windows 95, 13

Windows NT 3.51, 15

Widows NT 4.0, 16 Problem solving, 27

hardware,32

print quality, 29

software, 31

Protective sheet

removing, 4

Purchasing supplies, 35

Rear paper exit

how to set up, 9 tray capacity, 9

when to use, 9 Regional Service Depots, 34 Resolution, 1

Service, 33-34

Authorized Okidata Service, 34, 38

Customer Information Center, 33

depots, Okidata, 34

Faxable Facts, 34 SIMMS, installing, 26 Software

installing printer, 13 Status Monitor, using, 17 Supplies, purchasing, 35

Toner

in eyes, 39

ingested, 39

User's Guide

inhaled, 39 installing, 5

Toner cartridge

first cartridge life, 21 how to replace, 19 life, 21 when to replace, 21

part number, 1,21 TONER LOW message, 21 Top paper exit

bin capacity, 9

how to set up, 9 Transparencies

choosing, 10 Troubleshooting

hardware problems,32

print quality problems, 29

Software problems, 31

Clearing paper jams, 27

U-W

Unpacking contents, 3 Warr anty, 36 Web Site-Okidata, 2 Windows 3.1 printer driver, 14 Windows 95 printer driver, 13 Windows NT 3.51 driver , 15 Windows NT 4.0 driver, 16

OKIPAGE

MATERIAL SAFETY DATA SHEET

OL “e” Series Toner

MSDS # 58093101

For more information, contact Okidata at:

532 Fellowship Road Mount Laurel, NJ 08054 Emergency Information: 1-800-OKIDATA

EMERGENCY FIRST AID PROCEDURES Emergency

Toner Dilute by giving two glasses of swallowed water and induce vomiting by (ingested) administering Syrup of Ipecac (follow

Toner Remove person to fresh air. inhaled Seek medical attention.

Toner gets Flush eyes with large quantities of cool in the eyes water for 15 minutes, keeping the eyelids

Note Small amounts of toner on skin or clothing

Procedure

manufacturer’s instructions). Seek medical attention.

NEVER give anything by mouth or attempt to induce vomiting in a person who is unconscious.

open with fingers. Seek medical attention.

can easily be remov ed with soap and cold water. Hot water makes toner harder to remove.

Hazardous Ingredients

Styrene-Butyl Acrylate Copolymer (91% by weight)

CAS# 25767-47-9 OSHA TWA 15 mg/m3 for total dust ACGIH TLV 10 mg/m3 for total dust

Carbon Black (5-7% by weight)

CAS# 1333-86-4 OSHA TWA 3.5 mg/m3 ACGIH TLV 3.5 mg/m3

Polypropylene (less than 3% by weight)

CAS# 9003-07-0 OSHA TWA 15 mg/m3 for total dust ACGIH TLV 10 mg/m3 for total dust

Amorphous Fumed Silica (less than 1% by weight)

CAS# 67762-90-7 OSHA PEL 15.0 mg/m3 for total dust ACGIH TLV 10.0 mg/m3 for total dust

Note This product is not regulated under Section 313 of SARA, Title III.

Physical Data

Melting Point: 110°C (230°F) Boiling Point: Not applicable V apor Pressure: Not a pplicable V apor Density (Air=1) : Not a pplicable Evaporation Rate (Butyl Acetate=1): Not applicable Specific Gravity (H2O=1): 1.15 Solubility in water: Negligible

Appearance and odor: Black granules, no odor

Fire and Explosion Hazard Data

Flash Point (Method Used): Not applicable

Flammable Limits Lower Explosive Limit: Not applicable Upper Explosive Limit: Not applicable Extinguishing Media: Water, CO2, Dry Chemical, or

Foam Special Fire Fighting Procedures: Do not use methods that may create a dust cloud, such as high pressure water and/or steam Unusual Fire and Explosion Hazards:

Organic components decompose at

200-455°C (392-851°F).

Material may explosively combust when

finely suspended in air.

Thermal decomposition of organic

components may result in release of oxides of carbon and nitrogen.

Health Hazard Data

Routes of Entry: Inhalation, Ingestion, Eyes, Skin. Health Hazards:

1. Styrene-Butyl Acrylate Copolymer

Subcutaneous implantation of polymeric styrene powder in rats has induced tumors at the site of implantation.

2. Carbon black

(Group 3 “Not Classifiable”; IARC)

Overexposure to carbon black is associated with causing irritation, conjunctivitis, and corneal hypoplasia of the eyes; minor irritation and eczema of the skin; and throat irritation and bronchitis. Long-term inhalation exposure may be associated with causing lung cancer.

3. Polypropylene

(Group 3 “Not Classifiable”; IARC)

Subcutaneous implantation of polypropylene powder in rats has induced tumors at the site of implantation.

4. Amorphous Fumed Silica

(Group 3 “Not Classifiable”; IARC)

OKIPAGE

Overexposure to amorphous silica has been associated with causing irritation of the lungs and pneumoconiosis. Long-term inhalation exposure may be associated with producing tumors in laboratory animals.

Reactivity Data

Stability: Stable Polymerization: Will not occur. Hazardous Decomposition Products: Thermal decom-

position may result in release of oxides of carbon and nitrogen.

2. Clean up spill with wet cloth.

Large Spills

1. Remove sources of ignition.

2. Wear protective gear: respirator, rubber gloves, goggles (see below)

3. Clean up spill with scoop, being careful not to generate a lot of dust.

Waste Disposal: Follow appropriate federal, state and

local regulations.

Safe Handling and Use

Temperature: Do not expose to temperatures above

°C (392°F).

200

Incompatibility: Avoid exposure to strong oxidizers.

Spill Cleanup and Disposal

Spill Cleanup

Small Spills

1. Remove sources of ignition.

Respiratory Protection: Not normally required. For large spills, use NIOSH-approved full face-piece respirator with HEPA cartridge during cleanup. Protective Gloves and/or Eye Protection: Not normally required. For large spills, use rubber gloves and chemical worker’s goggles during cleanup. Ventilation: Outside of normal ventilation, not normally required.

Service and Support

Other Protective Equipment and/or Hygienic Practices: None Special Precautions Precautions for Handling or Storage: Protect

from high heat. Avoid making dust. Other Precautions: None

The information contained in this MSDS is based on data considered accurate; however, no warranty is expressed or implied regarding the accuracy of these data or the results to be obtained from the use thereof. Vendor assumes no responsibility for injury to vendee or third person party proximately caused by the product if reasonable safety procedures are not adhered to as stipulated in the MSDS. Furthermore, vendor assumes no responsibility for injury to vendee or third person party proximately caused by abnormal use of the product even if reasonable safety procedures are followed. Additionally, vendee assumes the risk of his use of the product.

June 1997

Oki PAGE 6E User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual