OKIPAGE 14ex, 14i and 14i/n
User’s Guide
Preface
EEC compatibility
Every effort has been made to ensure that the information in this document is complete, accurate, and up-todate. Oki assumes no responsibility for the results of errors beyond its control. Oki also cannot guarantee that
changes in software and equipment made by other manufacturers and referred to in this guide will not affect
the applicability of the information in it. Mention of
software products manufactured by other companies
does not necessarily constitute endorsement by Oki.
Copyright 2001 by Oki. All rights reserved.
Written and produced by the Oki Publications Dept.
Oki is a registered trademark of Oki Electric Industry
Company Ltd.
Energy Star is a trademark of the United States Environmental Protection Agency.
Microsoft, MS-DOS and Windows are registered trademarks of Microsoft Corporation.
Other product names and brand names are registered
trademarks or trademarks of their proprietors
This product complies with the
requirements of the Council
Directives 89/336/EEC (EMC) and
73/23/EEC (LVD), as amended
where applicable, on the
approximation of the laws of the
member states relating to
Electromagnetic Compatibility and
Low Voltage.
Energy Star
As an Energy Star Partner, Oki
has determined that this product
meets the Energy Star guidelines
for energy efficiency.
Universal Serial Bus
This printer is fitted with an
industry standard universal
serial bus (USB) data interface.
ii OKIPAGE 14ex, 14i and 14i/n
Table of contents
English
Preface..................................... ii
EEC compatibility . . . . . . . . . . . . . . . . . . . . . . . . . . . . ii
EnergyStar.................................. ii
UniversalSerialBus........................... ii
Tableofcontents .............................iii
Safetyinstructions .............................1
Toner cartridge and image drum handling . . . . . . . .2
Emergencyfirstaid..........................3
Printercontrolpanel............................4
ReadyLEDindicator ........................4
Liquidcrystaldisplay........................4
Printerbuttons..............................4
Buttonfunctions............................5
MENU 1/Menu2.........................5
WWWW/Recover..............................5
XXXX/Reset................................5
ENTER/PowerSave ......................5
ONLINE...............................5
PAPER SIZE/PrintMenu..................5
TRAY TYPE/PrintFonts..................6
FORM FEED/PrintDemo..................6
Printermenus .................................7
Category..................................7
Item .....................................7
Parameter.................................7
Viewing and modifying menu settings . . . . . . . ...7
Level1menusettings.....................8
Level2menusettings....................11
Paper ......................................14
Paperandenvelopetypes....................14
Transparencies and adhesive labels . . . . . . . . . . . . 14
Installingpaper............................15
Printingenvelopes.........................15
Print quality adjustments . . . . . . . . . . . . . . . . . . . . 15
Printingtransparencies......................16
Heavyweightpaperorcardstock..............16
Toner......................................17
Whentoreplacetonercartridge...............17
Tonercartridgelife ........................17
Replacingtonercartridge....................17
Imagedrum.................................19
Whentoreplaceimagedrum.................19
Imagedrumlife...........................19
Replacingimagedrum......................19
Resettingdrumcounter .....................20
Statusmessages..............................21
User’s Guide iii
Fonts ......................................23
Whatisafont?............................23
Printingafontlist .........................23
Usingfonts...............................23
Symbolsets ..............................23
Printermaintenance...........................24
Maintenancemenu.........................24
Generatingacleaningpage..................24
CleaningLEDarray........................25
Troubleshooting..............................26
Paperjams...............................26
Inputjam ................................26
Feedjamorexitjam .......................26
Printqualityproblems......................27
Softwareproblems.........................28
Hardwareproblems........................29
Specifications ...............................30
Index ......................................33
iv OKIPAGE 14ex, 14i and 14i/n
Safety instructions
English
This printer has been carefully designed to give years of
safe, reliable performance. As with all electrical equipment, however, there are a few basic precautions that
should be taken to avoid personal injury or damaging
the printer:
• Read this setup guide carefully and save it for
future reference.
• Read and follow all warning and instruction
labels on the printer itself.
• Disconnect the printer before cleaning. Use only
a damp cloth. Do not use liquid or aerosol cleaners to clean the printer.
• Place the printer on a firm, solid surface. If the
printer is placed on something unsteady, it may
fall and become damaged or injure someone. If
the printer is placed on a soft surface, such as a
rug, sofa, or bed, the vents may become blocked
causing the printer to overheat.
• Do not put the printer on or near a heat source,
such as a radiator or heat register. Keep it out of
direct sunlight. Allow enough room around the
printer for adequate ventilation and easy access.
• Do not use the printer near water, or spill liquid
ofanykindintoit.
• Make sure that the power source matches the rating listed on the back of the printer. If you are not
sure, check with your dealer or with your local
power company.
• This printer has an earthed, 3-pin plug as a safety
feature and will only connect to an earthed outlet.
If this plug cannot be connected to a power outlet,
then it is possible that the power outlet is of the
older, non-earthed type. Contact an electrician to
have the power outlet replaced. Do not use an
adapter to defeat the earthing.
• To avoid damaging the power cable, do not put
anything on it or place it where it will be walked
on. If the cable becomes damaged or frayed,
replace it immediately.
• If an extension cable or power strip is being used
with the printer, make sure that the total of the
amperage rating required by all the equipment is
less than the rating of the extension cable or
power strip. The total ratings of all equipment
plugged into the outlet should not exceed 13
amperes.
User’s Guide 1
• The power outlet into which the printer is connected must remain accessible at all times.
• The printer has been dropped, or the cabinet is
damaged.
• Opening any cover may expose hot surfaces.
These are clearly labelled. Do NOT touch them.
• Do not insert anything into the ventilation slots
on the printer; you could get a shock or cause a
fire.
• Aside from the routine maintenance described in
this user’s guide, do not try to service the printer
yourself. Opening a cover may expose you to
shocks or other hazards.
• Do not make any adjustments other than those
outlined in this users guide as damaged may be
caused to the printer.
If anything happens that indicates that the printer is not
working properly or has been damaged, disconnect the
printer from the power source and contact your dealer.
These are some of the things to look for:
• The power cable or plug is frayed or damaged.
• Liquid has been spilled into the printer, or it has
been exposed to water.
• The printer does not function normally when following the operating instructions.
Toner cartridge and image drum handling
• Leave unused toner cartridges and image drum
units in their packages until needed. When
replacing a toner cartridge or image unit, reuse
the packaging to dispose of the old toner cartridge
or image drum unit.
• Do not expose the toner cartridges and image
drum units to light for more than five minutes.
Never expose the green drum (inside the image
drum unit) to direct sunlight.
• Always hold the image drum unit by the ends never by the middle. Never touch the green drum
inside the image drum unit.
• To avoid damage to the image drum unit, always
use original toner cartridges.
• Exercise care when removing the toner cartridge.
Do not let it touch your clothing or porous materials. The toner powder causes permanent stains.
2 OKIPAGE 14ex, 14i, 14i/n
• Small amounts of toner spilled on skin or clothing can be readily removed with soap and cold
water. Using heated water will make removing
the stain much more difficult.
Emergency first aid
• IF TONER IS SWALLOWED: Induce vomit-
ing and seek medical attention. Never attempt to
induce vomiting or give anything by mouth to a
person who is unconscious.
• IF TONER IS INHALED: Take t he p er son t o
an open area for fresh air. Seek medical attention.
• IFTONERGETSINTHEEYES:Flush eyes
with large quantities of cool, NOT cold, water for
a minimum of 15 minutes keeping eyelids open
with fingers. Seek medical attention.
English
User’s Guide 3
Printer control panel
Ready LED indicator
The Ready LED indicator has the following functions:
• ON - printer is on-line ready to receive data.
• OFF - printer is off-line, cannot receive data. All
button functions on the control panel are now
active.
• BLINKING - printer is receiving data.
Liquid crystal display
The liquid crystal display (LCD) indicates the following:
4 OKIPAGE 14ex, 14i, 14i/n
• What the printer is doing during normal operation.
• When there is a need to add paper or change consumables.
• When there is something wrong with the printer.
Printer buttons
These allow the user to access, view and change printer
settings. Quick menus are also available from the panel
to allow rapid access to more frequently used functions.
Button functions
To access the primary function on a button, press momentarily and release. To gain access to the secondary
function, press and hold the button for at least two seconds.
When printer is offline:
• Press and hold to reset the printer.
ENTER/
Power Save
When in printer menu mode:
English
MENU 1/
WWWW/
XXXX/
User’s Guide 5
Menu 2
When printer is off-line:
• Press to access printer menu 1.
• Press and hold to access printer menu 2.
Recover
When in printer menu mode:
• Press to reverse through items in a menu category.
When printer is offline:
• Press and hold to resume printing after an error
condition, depending on nature of error.
Reset
When in printer menu mode:
• Press to advance through items in menu category.
• Press to make current setting active. An asterisk
(*) will appear in the display.
When printer is offline:
• Press and hold to enter power save menu.
ON LINE
When printer is off-line:
• Switches printer to on-line.
When printer is on-line:
• Switches printer to off-line.
When in menu mode:
• Press to end Menu session.
PAPER SIZE/
When the printer is off-line:
• Press to enter the Paper Size quick menu.
PrintMenu
• Press and hold to print the current Menu Settings.
When the display shows MENU HP PCL6, press
ENTER.
TRAY TYPE/
PrintFonts
When the printer is off-line:
• Press to enter the Tray Type quick menu.
• Press and hold to print a sample of all the resident, card and soft fonts present. When the display shows FONTS HP PCL6, press ENTER.
FORM FEED/
PrintDemo
Press to print all the remaining data in the printer buffer
and eject the page.
When the printer is off-line:
• Press and hold to print the Demo page. When the
display shows DEMO HP PCL6, press ENTER.
6 OKIPAGE 14ex, 14i, 14i/n
Printer menus
English
It is possible, using the front panel buttons, to change
the default configuration of the printer to accommodate
software application, specific paper size, method of paper feed and interface connection. The menu structure
consists of three levels:
Category
Each category consists of several items, selected by
pressing the MENU 1/Menu 2 button (with the printer
off-line). When the required category is displayed,
press the ENTER button to display a list of items.
Item
Each item consists of several parameters displayed on
the upper line in the LCD by pressing the MENU 1/
Menu 2 button.
Parameter
The parameter will be displayed on the lower line of the
LCDbypressingtheWWWW/Recover and XXXX/Reset buttons.
When the required parameter is displayed, press the
ENTER button.
Viewing and modifying menu settings
Note: If software can control a feature that is also
controlled in the printer menu, the software
overrides the menu setting. Use software to
control printer features whenever possible.
1. Press ON LINE to place the printer off-line to
enterMenu1orMenu2asrequired.
2. Menu 1 is selected by momentarily pressing and
releasing the MENU 1/Menu 2 button. Menu 2 is
selected by holding down the MENU 1/Menu 2
buttonforatleasttwoseconds.
3. Once the first menu category is displayed, further
presses of the MENU 1/Menu 2 button move on
to the next category.
4. To enter a category and display an item, press the
ENTER button. The LCD shows the item in the
top line and the current parameter in the bottom
line.
User’s Guide 7
5. The current active parameter is indicated with an
asterisk*. To alter the parameter, press the WWWW/
Recover and XXXX/Reset buttons. To make a new
parameter active, press the ENTER button when
that parameter is displayed.
6. To move on to a new item or category, press the
MENU 1/Menu 2 button. To exit the menu, press
the ON LINE button.
The following tables list printer menu selections. Factory default settings are indicated in bold type.
Level 1 menu settings
Category Item Parameter Explanation
Personality Emulate
Manual Off On
Paper In
Tray Sele ct
Auto Tray Off On
Edit Size Edit Size
Paper Size Tray 1
Auto HP PCL6
Epson FX IBM PPR
Adobe Postscript (14i/n only)
Tray 1 Tray 2
Feeder
Cassette Letter
Exec Legal 14
Legal 13 A4 Size
A5 Size A6 Size
B5 Size Com-9
Com-10 Monarch
DL Env C5 Env
A4 Size A5 Size
A6 Size B5 Size
Letter Exec
Legal 14 Legal 13
Selects emulation. Auto is standard. PCL6, Epson FX, IBM PPR or Adobe PostScript can
be selected manually.
Selects the standard tray to feed paper from. May be overridden by software application.
Tray 2 or Feeder only appear in Menu 1 if the optional Tray 2 or feeder are fitted to the
printer.
If Tray 2 is installed and is set to ON, when a paper tray runs empty and another tray is
loaded with the same stationery, the printer will automatically select the other tray and
continue printing.
Selects the correct ‘edit size’ for the stationery in the main trays. This is the printable area
inside the physical page size.
Selects the physical paper size used for each paper feed.
8 OKIPAGE 14ex, 14i, 14i/n
Level 1 menu settings
Category Item Parameter Explanation
A4 Size A5 Size
A6 Size B5 Size
Com-9 Com-10
Manual
Paper Size
Feeder
Tray 1/
Tray 2
Media Type
Feeder
Media Type Manual
Paper Size Chk Size Chk Enable Disable
Monarch DL Env
C5 Env Letter
Exec Legal 14
Legal 13
A4 Size A5 Size
A6 Size B5 Size
Letter Exec
Legal 14 Legal 13
A4 Size A5 Size
A6 Size B5 Size
Com-9 Com-10
Monarch DL Env
C5 Env Letter
Exec Legal 14
Legal 13
Medium M Heavy
Heavy Light
MLight
Medium M Heavy
Transpr Heavy
Light M Light
Medium M Heavy
Transpr Heavy
Light M Light
Selects the physical paper size used for each paper feed.Tray 2
Selects the appropriate print media type. Tray 2 or Feeder only appear in Menu 1 if the
optional Tray 2 or feeder are fitted to the printer. Be sure to select TRANSPR when printing
when printing on overhead transparencies.
Selects the appropriate print media type. Tray 2 or Feeder only appear in Menu 1 if the
optional Tray 2 or feeder are fitted to the printer. Be sure to select TRANSPR when printing
when printing on overhead transparencies.
If this option is enabled, print media will be checked for the correct size, and a message will
appear if the wrong size is loaded.
English
User’s Guide 9
Level 1 menu settings
Category Item Parameter Explanation
Copies Copies 1 to 999 Selects the number of copies to be printed.
Euro Sign Euro Sign Enable Disable
Font SRC Resident Card
DLLSOFT Appears if soft fonts have been downloaded into the printer’s memory.
Fonts &
Symbols
Page
Layout 1
Page
Layout 1
Page
Layout 2
Host I/F
(14i/n only)
Font No I000 to I048
Font CPI 10.00 0.44 to 99.99 Appears if selected font is of the scaleable fixed spaced type.
Font HGT 12.00 4.00 to 999.75 Appears if selected font is of the scaleable proportional spaced type.
Symbol PC-8 89 symbol sets are available. Selects the symbol set to be used for printing.
A4 Width 78 Col 80 Col Determines number of characters printed on a line before the printer will force a line break.
Blnkskip Off On Selects whether blank pages are included in the output or suppressed (skipped).
CR Function CR CR+LF
LF Function LF LF+CR
Orient Portrt Landscp Selects which way round the page prints. Portrait is tall, landscape is wide.
Lines/PG 64 LNS 5to128LNS
Parallel Enable Disable Makes the parallel interface active or inactive.
Network Enable Disable Makes the network interface card, if installed, active or inactive.
Used in certain non-Windows applications to enable printing of the European currency
symbol.
Selects the appropriate source for internal printer fonts. If there are no added optional extra
fonts, only RESIDENT will appear.
Selects the appropriate font from the internal font set to use for received text files. These
may be identified by printing the font list from the operator panel.
Determines whether a received carraiage return character also moves the print position
down to the next line. Most applications achieve this function by sending a line feed
character after the carriage return, but if lines of text appear to overprint, select CR+LF.
Determines whether a received line feed character also moves the print position to the
beginning of the next line. Most applications achieve this function by sending a carriage
return character before the line feed, but if consecutive lines of text appear to stagger across
the page, select CR + LF.
Selects the standard number of lines per page. This figure is automatically adjusted when
orentation is changed, to preserve the line spacing.
10 OKIPAGE 14ex, 14i, 14i/n
Level 2 menu settings
Category Item Parameter Explanation
Print Mode Mode
Autocont Off On
Auto Operation
Darkness
Control
Power Saving
Low Toner Low Tnr On Off
To ne r S av in g To ne r
Clearable
War nin gs
Error Report Erreport Off On
Parrallel I/F
Wait Time
Man Time
Darkness 0;+1;+2;-2;-1
Power
Saving
Clr Wrng On Job
Speed High Medium
Bi-Dirct Enable Disable
600 V1200 (600 x 1200)
300
Off On
5sec 6sec
90 sec 300 sec
60 sec Off
30 sec
0sec 8min
Disable
Disable Medium
Light
Printing resolution setting in dots per inch (dpi).
The printer can recover from a memory overflow or print overrun automatically after about
15 seconds if set to ON, otherwise Recover key has to be pressed.
Most computer software will send a form feed character at the end of the print job so that
the last page is ejected. If it does not, the printer can automatically eject the last page after a
period of inactivity.
This setting applies to Adobe PostScript operation only. It determines how long the printer
will wait for a sheet to be inserted in the manual paper feeder.
Adjusts internal settings to compensate for variations in humidity. In environments of high
temperature and humidity if some feint printing occurs, increase setting. In environments of
low temperature and humidity if black or white spots appear, decrease setting.
When this function is active, power to the fuser is turned off to conserve energy. A slightly
longer delay will occur before the next job prints, to allow the fuser to warm up again.
This setting determines whether the printer will remain on-line (ON) or go off-line (OFF)
when the toner cartridge has only enough toner left for about 100 pages.
Many messages which may appear from time to time can be cleared by pressing the Recover
key if this function is ON. If it is set to JOB, the host computer may be able to clear such
warnings by downloaded commands. This setting is not relevant when using PostScript
emulation.
In PostScript mode this setting determines whether an error report will be printed when an
error has occurred.
Most modern PCs can download data at very high speed. If data corruption is experienced
on printed pages, reduce the setting to MEDIUM.
The printer can send status information back to the computer. A printer interface cable
compliant with IEEE1284 is needed to use this feature.
English
User’s Guide 11
Level 2 menu settings
Category Item Parameter Explanation
Parrallel I/F I-Prime Off On
Auto 802.2
802.3 Snap
Ether2
Network (14i/n
only)
Frame
TCP/IP Enable Disable
DHCP Off On
RARP Off On
IP Byte 1 193 0-255
IP Byte 2 132 0-255
IP Byte 3 3 0-255
IP Byte 4 99 0-255
SM Byte 1 255 0-255
SM BYte 2 255 0-255
SM Byte 3 255 0-255
SM BYte 4 0 0-255
GW Byte 1 192 0-255
GW Byte 2 168 0-255
GW Byte 3 99 0-255
GW Byte 4 254 0-255
Netware Enable Disable
EtherTalk Enable Disable
Net Mnt Status Status 18
Self Test OK NG
When ON, this feature enables the computer to reset the printer by toggling the state of the
I-PRIME line on the data interface.
The ITEM and PARAMETER that appear under Menu 2 will depend on the type of network
the printer is connected to. Refer to the Network Administrator’s Guide that is on the CD
supplied with the printer for further information.
12 OKIPAGE 14ex, 14i, 14i/n
Level 2 menu settings
Category Item Parameter Explanation
English Deutsch
Francais Italian
Language Language
Castlan Svenska
Norsk Dansk
Nederl Turkce
Portug Polski
This settings determines which language is used for LCD messages and menu printing.
English
User’s Guide 13
Paper
Paper and envelope types
The manufacturer of this printer recommends the following guidelines when selecting paper and envelopes
for use in your printer:
• Paper and envelopes should be stored flat and
away from moisture, direct sunlight and heat
sources.
• Use a smooth finished paper such as copier or
laser type paper with a Sheffield (smoothness)
rating of 250 or less. If in doubt, please ask your
paper supplier.
• Use envelopes designed for use in laser type
printers.
• The use of heavily laid or textured paper will
seriously impact on the life of the image drum
and give poor print quality.
• Do not use very smooth, shiny/glossy paper.
• Do not use heavily embossed headed paper.
• Avoid printing on both sides and putting paper
through the printer twice.
• Avoid using paper with perforations, cut outs and
ragged edges.
• Do not use envelopes with windows or metal
clasps.
• Do not use envelopes with self sealing flaps.
• Avoid using damaged or curled envelopes.
Transparencies and adhesive labels
The manufacturer of this printer recommends the following guidelines when selecting transparencies and
adhesive labels for use in your printer:
• Always use manual feed.
• Always use rear output.
• Media must be designed for use in laser printers
or photocopiers. Do not use media designed for
use in colour laser printers and photocopiers.
• Must be able to withstand 200°C for 0.1 sec.
• Labels should cover entire carrier sheet.
• Carrier sheet or adhesive must not be exposed to
any part of the printer.
14 OKIPAGE 14ex, 14i, 14i/n
Installing paper
1. Remove the paper tray from the bottom of the
printer and place plain paper in the tray, keeping
the level of the paper in the tray below the guide
marks (1).
English
2. Pull down the manual feed tray (2) and adjust the
paper guides to the width of the envelope.
2. Adjust the rear paper support (2) to the size of
paper being used by lifting up and sliding forwards or backwards as necessary.
3. Adjust the paper guides (3).
4. Replace the tray in the printer. The paper level
indicator (4) provides a visual indication of how
much paper is left in the tray.
Printing envelopes
1. Pull out the rear exit extender (1) until it locks
and lift out the support bar.
User’s Guide 15
3. Insert the envelope, flap down and to the left,
until the printer grips it.
4. Set envelope size and landscape orientation in
software being used, then issue the print command.
Print quality adjustments
The process used to fuse (fix) the printed image to the
paper involves a mixture of pressure and heat. Too
much heat will cause lightweight paper to crease or curl
and corrugations in transparencies. Too little heat will
cause the image not to fuse fully into heavyweight paper.
Use the MEDIA TYPE setting in MENU 1 to adjust for
different thicknesses of paper. The following table
gives the range of paper weight for each media type.
Media Type Paper Weight
Heavy
Medium heavy
Medium
Medium light
Light
105 to 122 g/m
89 to 104 g/m
74 to 88 g/m
67 to 73 g/m
59 to 66 g/m
2
2
2
2
2
Printing transparencies
When printing transparencies, the manual feed must be
used and the media type changed to transparencies as
follows:
CAUTION:
Damage to the printer may occur if the incorrect setting is
used when printing transparencies.
1. Select MANUAL FEED option under MEDIA
TYPE in MENU 1. Then select TRANSPR to
ensure the correct fusing temperature is set.
3. Adjust the paper guides to the width of the transparency.
4. Select manual feed and correct paper size in the
software package being used.
Note: Remember to reset the printer and software for
normal paper after printing transparencies.
Heavyweight paper or cardstock
The normal paper path from a main paper tray to the top
output stack involves two complete U-turns. This may
sometimes cause very heavyweight paper or cardstock
to jam or misfeed.
Use the manual feed tray to feed this type of paper and
the rear paper exit to collect printed output. This gives
a nearly straight paper path through the machine and
may prove more reliable in this type of application.
2. Open the manual feed on the printer and place the
transparency face up between the paper guides.
16 OKIPAGE 14ex, 14i, 14i/n
Toner
English
When to replace toner cartridge
Replace the toner cartridge after TONER LOW displays in the control panel LCD. After TONER LOW
displays, the printer prints about 100 more pages, then
displays TONER EMPTY and stops printing. Printing
resumes after a new toner cartridge has been installed.
CAUTION:
The use of original toner or toner cartridges is highly
recommended. Using compatible or counterfeit toner or
toner cartridges can seriously damage the printer.
Toner cartridge life
How long your toner cartridge lasts depends on the
print density; the percentage of the page that prints
black. A typical letter has 3% to 5% print density;
graphics usually have higher density. Higher print density means toner is used up faster. At 5% print density,
a toner cartridge will print an average of 4000 pages.
Remember, this is only an average: actual results may
vary.
The first toner cartridge installed in a new printer has to
fill the image drum reservoir and saturate the develop-
ing roller with toner. This filling of the image drum reservoir reduces the number of pages produced from the
first toner cartridge.
Replacing toner cartridge
WAR NING
Be careful when handling the toner cartridge. Do not let
toner spill on your clothing or other porous materials.
1. Open the cover and remove the used toner cartridge.
2. Shake the new toner cartridge to evenly distribute
toner.
3. Unwrap the new toner cartridge and carefully
peel off the sealing tape.
User’s Guide 17
4. Insert the cartridge into the printer, left end (1)
first as illustrated.
5. Push the coloured tab (2) forward to release the
toner into the toner hopper.
6. Close the top cover and press down to latch it
closed.
18 OKIPAGE 14ex, 14i, 14i/n
Image drum
English
When to replace image drum
When the drum reaches 90% of its life, a CHG DRUM
message is displayed in the control panel LCD. Change
the image drum cartridge when the print becomes faint
or begins to deteriorate.
Image drum life
The life of an image drum depends on a number of factors, including temperature and humidity, the type of
paper used, and the number of pages per job.
The image drum should last about 20,000 pages of A4
size paper (continuous printing). This number is approximate because the environmental conditions and
the paper type used may vary.
The first toner cartridge installed in a new image drum
has to fill the image drum reservoir and saturate the developing roller with toner. This filling of the image
drum reservoir reduces the number of pages produced
from the first toner cartridge installed in a new image
drum.
Replacing image drum
CAUTION:
Never expose the image drum unit to light for more than 5
minutes. Never expose the image drum unit to direct
sunlight. Always hold the image drum unit by the ends.
Never touch the surface of the green drum inside the image
drum unit.
1. Open the cover and remove the used image drum.
2. Remove the new image drum from the package
and remove the protective sheet (1) from the
image drum (2).
User’s Guide 19
3. Install the new image drum (1) into the printer
placing the alignment pins on each end into the
slots in the printer.
Resetting drum counter
After replacing the image drum, reset the drum counter
to keep a correct count of the number of pages printed
on the image drum.
1. Turn the printer on while holding the MENU 1/
Menu 2 button. USERMNT displays in the control panel LCD.
2. Press MENU 1/Menu 2 three times. DRUM CNT
RESET displays.
4. Remove the sponge packaging from the image
drum and discard.
5. Install a new toner cartridge. Refer to “Replacing
toner cartridge”.
6. Close the top cover and press down to latch it
closed.
7. Reset the drum counter following the instructions
given below.
20 OKIPAGE 14ex, 14i, 14i/n
3. Press ENTER. The counter resets and the printer
goes ON-LINE.
Status messages
English
This section expalins the different messages that are
displayed on one, or both lines in the LCD of the printer.
tttttt = TRAY1, FEEDER, TRAY2 (option).
TRAY1 = upper tray
TRAY2 = lower tray
FEEDER = multi media feeder
» Indicates that the second line is a scrolling display.
Message Description
ON-LINE
XXX
OFF-LINE Indicates the printer is in OFF-LINE mode.
PROCSING
XXX
DATA
XXX
PRINTING Printer is printing.
NOPS
PWR SAVE
TONERLOW
TONERSNS Toner sensor error.
Indicates the printer is in ON LINE mode. XXX = HP
PCL6, FX, PPR, WIN, AUTO.
Indicates that the printer is receiving data.
Indicates that there is data in the printer buffer.
Indicates that the PJL command has selected a printer
language that is not installed in the printer.
Indicates that the printer is operating in power saving
mode.
Indicates the amount of toner left in the toner cartridge
is low. Print quality may be affected.
Message Description
CHG DRUM
PRINTING
nnn/mmm
RESET
PRINT
FONTS
PRINT
CLEANING
PRINT
DEMO
PRINT
MENU
MANUAL
#REQUEST
CLEANING
MANUAL#
ttttt
PAPEROUT
COVER T2
OPEN
Indicates that the printer has reached the end of its life
(image drum). Print quality may be affected
Indicates that copy pages are being printed.
nnn = current page.
mmm = total pages.
The printer clears the remaining data in its buffer and
resets the menu to user default settings. Temporary
DLL/Macrodataisalsocleared.
The printer will print all the available fonts.
Ready ON – initiated by software command.
Ready BLINK – initiated by button.
Indicates that the printer is cleaning.
The printer will print a demo page.
Ready ON – Initiated by software command.
Ready BLINK – Initiated by button.
The printer will print current menu settings.
Ready ON – Initiated by software command.
Ready BLINK – Initiated by button.
The printer requires different size of paper.
#=PaperSize.
The printer is requesting # size paper to be inserted for
cleaning process.
Indicates that the paper tray is empty.
Indicates that the cover to tray 2 is open.
User’s Guide 21
Message Description
ttttt
mmm>>
PA PE R> >
REQUEST
MEMORY
OVE RFL OW
RECBUF
OVE RFL OW
PRINT
OVE RRUN
HOST I/F
ERROR
TONER
EMP
tttttt
SIZE ERR
tttttt
INPUT JAM
tttttt
FEED JAM
tttttt
EXIT JAM
A request for paper of size mmm.
tttttt = TRAY1, FEEDER, TRAY2 (option).
Memory has overflowed for one of the following
reasons.
• Too much data on page.
• Too much macro data.
• Too much DLL data.
Press RECOVER to continue. Install extra memory or
reducedataonpage.
The receive buffer memory has overflowed. Press
RECOVER to continue. The PC ignores printer busy
signal in the interface, check cable pin assignments.
Print processing speed could not follow the paper feed
speed. Press RECOVER to continue. Simplify page
formatting data .
Indicates an error in the network or RS232C interface.
Check protocols of printer and host. Press RECOVER to
continue.
Indicates that TONER LOW has been exceeded and the
cartridge should be replaced.
Wrong paper size found. Open and close printer cover
to continue. Check paper size or paper double feed.
Paper jam found, when fed from paper tray. Check paper
in the tray. Open and close printer cover to continue.
Paper jam found, during paper feed. Remove misfed
paper and close printer cover to continue.
Paper jam found in paper exit area. Open printer cover,
remove paper, close printer cover to continue.
Message Description
MENU Settings Menu.
COVER
OPEN
EEPROM
RESETTING
ERROR nn
ERROR On
aaaaaaaa
SIMM-ROM
ERROR
INITIALIZING
RESET TO
SAVE
Coverisopen.Pressdownfirmlytoclose.
EEPROM ID check error. Press RECOVER to reset
EEPROM to factory default.
Abnormality found in the printer. Switch printer off then
on again to clear, if problem persists, contact service
representative.
Abnormality found in the controller. Switch printer off
then on again to clear, if problem persists, contact
service representative.
aaaaaaaa = error address
Flash SIMM sum check error.
Printer is in initialization mode after switching on, prior
to on- line mode.
Printer is requesting RESET button to be pressed for
morethan2seconds,towritenewmenudatato
EEPROM.
22 OKIPAGE 14ex, 14i, 14i/n
Fonts
English
What is a font?
A font refers to a set of printable characters in a particular typeface of a specific size (e.g. 12 point) and style
(e.g. roman, bold or bold-italic). In computer printing,
however, this term has been used in a wider context to
refer to all sizes and styles of a particular typeface. In
printers, fonts may be divided into two basic types: bitmap fonts and scalable (or outline) fonts.
Bitmap fonts are made up of a pattern of dots (at the
printer resolution) to form the image of each printable
character. These are of a fixed size and scaling makes
them look ragged.
Scalable fonts are stored as a set of mathematical
curves. At print time, the printer uses the stored curves
to make up a bitmap of each character required, at the
required size in the required style, at the full printer resolution. Such fonts are therefore said to be scalable and
do not appear ragged at enlarged sizes.
Printing a font list
1. Press the ON-LINE button to take the printer off
line.
2. Press TRAY TYPE/Print Fonts button for at least
two seconds. The LCD shows FONTS HP PCL6.
3. Press the ENTER button.
4. After a short delay two pages of font information
will be printed, including samples.
Using fonts
Most Windows programs provide an easy method of
font selection within documents. In these cases the font
selection is controlled by the host PC software application (or by Windows itself). On other software platforms special codes (escape sequences) must be
embedded with the print data. This topic is beyond the
scope of this user guide. However, the font list referred
to above contains a list of the required codes. Use of
these codes is best left to a professional programmer.
Symbol sets
The printer provides special sets of characters for technical, legal and foreign language uses, as well as sets of
drawing and standard alphanumeric characters. Each
font uses symbols from one or more of these sets.
User’s Guide 23
Printer maintenance
Maintenance menu
This menu is used for printer maintenance and setting
some operating functions. To enter the maintenance
menu:
1. Turn off the printer.
2. Press and hold MENU 1/Menu 2 and turn the
printer on. USER MNT displays.
3. Press MENU 1/Menu 2 repeatedly to advance to
the category required.
4. Press ENTER to start a function. Press XXXX/Reset
button to see other options, then press ENTER to
select the option required.
5. Press ON LINE to exit.
The following table gives the different functions of the
maintenance menu:
Function Description
MENU RESET Reset Level 1 menu to factory settings.
HEX DUMP
DRUM CNT
RESET
Print a hexadecimal dump of received data for
diagnostics. To exit, turn off the printer.
Reset the drum counter after replacing the image
drum cartridge.
Function Description
DISABLE = Disables all control panel buttons
OP MENU
REC BUFF Auto, 8KB, 20KB, 50KB, 100KB. (Default = Auto.)
X ADJUST
Y ADJUST
2ND TRAY 1…16. (2nd paper tray address. Default = 5.)
except ON LINE.
ENABLE = All buttons are active.
Adjust horizontal print position in 0.25 mm
increments. Plus (+) indicates right movement, minus
(-) indicates left movement.
Adjust vertical print position in 0.25 mm increments.
Plus (+) indicated downward movement, minus (-)
indicates upward movement.
Generating a cleaning page
If the printer shows signs of fading, streaking or erratic
marks, the problem may be cleared by generating a
drum cleaning page as follows.
1. Press the ON-LINE button to take the printer off
line.
2. Hold down the WWWW/Recover and XXXX/Reset buttons
together for at least two seconds. The LCD shows
CLEANING and MANUAL A4 SIZE
REQUEST.
24 OKIPAGE 14ex, 14i, 14i/n
3. Pull down the manual feed tray (1) and adjust the
paper guides to the width of the paper.
4. Insert a sheet of A4 plain paper into the manual
feed tray.
5. The LCD shows PRINT CLEANING as the
paper is fed. The paper emerges from the printer
with grey shading and this sheet of paper may be
discarded.
6. Return the printer on line by pressing the ON
LINE button.
7. If subsequent printing appears faded or uneven,
try replacing the toner cartridge.
English
Cleaning LED array
Clean the LED array whenever a new toner cartridge is
installed; if there is faded vertical areas; light printing
down a page.
Wipe the LED array (1) gently with the cleaning pad
that came with the new toner cartridge or use an antistatic cleaning pad that is generally available for computer cleaning.
User’s Guide 25
Troubleshooting
Paper jams
The printer may experience a paper jam in one of three
areas. The printer status monitor will indicate which
area has caused the jam:
• INPUT JAM - paper has failed to leave the
selected fed tray and enter the internal paper path
of the printer.
• FEED JAM - paper has entered the printer but
failed to reach the exit.
• EXIT JAM - paper has reached the exit but has
failed to exit completely from the printer.
Input jam
1. Remove the paper tray (1) from the printer.
2. Remove any crumpled or folded paper.
3. Check that the rear paper support has not moved
from its paper size setting.
4. Remove any paper from the underside of the
printer.
5. Replace the paper tray. After successfully removing any damaged or misfed paper the printer
should continue printing.
Feed jam or exit jam
1. Remove the tray and clear any mis-fed sheets as
given above.
2. Open the cover.
WAR NING
The fuser area will be hot. This area is clearly marked.
Do not touch it.
CAUTION:
Never expose the image drum unit to light for more than 5
minutes. Never expose the image drum unit to direct
sunlight. Always hold the image drum unit by the ends.
Never touch the surface of the green drum inside the image
drum unit.
26 OKIPAGE 14ex, 14i, 14i/n
3. Carefully lift out the image drum, complete with
the toner cartridge. Be careful not to touch or
scratch the green drum surface.
4. Remove any jammed sheets from the paper path.
5. Re-install the image drum, ensuring that it correctly locates into the slots on each side of the
printer.
6. Close the top cover and press down to latch it
closed.
7. The printer will warm up and commence printing
when ready. The page lost through the jam will
normally be reprinted.
Note: If the edge of the jammed paper protrudes (or
can be seen) from the exit, reinstall the image
drum, close the top cover and switch the printer
on. Remove the jammed paper from the exit
when the exit roller begins rotating after a few
seconds from switching on. However, if the
jammed paper cannot be removed, contact a
service representative.
Print quality problems
Before consulting a service representative regarding a
print quality problem, check the table below to see if
there is a solution, or something you might have overlooked.
Symptom Problem Solution
Blank sheets
printed.
Entire page
prints faintly.
Page has grey
background.
Page prints all
black.
Page has
repetitive marks.
Image drum cartridge not
properly installed.
Empty or missing toner
cartridge.
Empty toner cartridge.
Pages get fainter when
toner is used up.
LED array is dirty. Clean LED array.
Static electricity,
generally from dry
environments, causes
toner to stick to
background.
Hardware problem. Contact service.
Damaged image drum
cartridge causes repetitive
marks every 1.6 inches
(4.06 cm) due to surface
nicks and scratches.
Reinstall image drum
cartridge.
Install new toner
cartridge.
Install new toner
carttridge.
Change paper to a
smoother laser bond or
use a humidifier.
Generate a cleaning page,
repetitive marks may be
temporary.
English
User’s Guide 27
Symptom Problem Solution
Oblong area of
faint print
appears on each
page.
Vertical white
streaking or faint
areas on page.
Vertical black
lines.
Fuzzy print. LED array is dirty. Clean LED array.
Distorted print.
Faded print.
Smeared or
blotched print.
Printed page is
light/blurred.
Bold characters
and dark lines
are smeared.
Drop out caused by using
paper exposed to high
humidity.
Tonerislowanddoesnot
distribute properly, or the
drum is worn out.
LED array is dirty. Clean LED array.
Hardware problem. Contact service.
Paper path, lamp
assembly, or fusing unit
problem.
Toner cartridge is not
correctly installed.
Dirty rollers; toner
dropped inside printer or
image drum problem.
Is toner low? Replace toner cartridge.
Is paper meant for laser
printers?
LED array is dirty. Clean LED array.
Ton er is lo w.
Change paper stocks,
check paper storage
environment or use a
dehumidifier; check toner
level.
Replace toner cartridge.
Check drum and replace
the drum, if necessary.
Contact service.
Generate cleaning page.
Contact service.
Install toner cartridge
correctly.
Contact service.
Use recommended paper.
Install new toner
cartridge.
Symptom Problem Solution
Print is darker
than usual.
Pages curl
excessively.
Darkness setting is too
high.
Printing on wrong side of
paper.
Moisture in paper.
Improper storage.
High humidity.
Change darkness setting.
Turn paper over in tray.
(Note arrow on paper
package). Install paper
print side down in tray.
Avoid storing paper in
areas of excessive
temperature and
humidity. Store paper in
protective wrapping.
Recommended operating
humidity: 20-80%
Software problems
Your software (operating environment, applications
and printer drivers) controls the printing process. Make
sure you have selected the right driver for use with your
printer. See your software documentation for more information.
Symptom Problem Solution
Printing is garbled.
Incorrect driver is
installed.
Install an appropriate
driver.
28 OKIPAGE 14ex, 14i, 14i/n
Symptom Problem Solution
Much of the printing
delays will be caused
by your application.
Sometimes purely text
Printer’s output is
below rated speed.
Size of top margin
increases with each
page printed.
documents will print
slowly depending on
the selected fonts and
how they are
transferred to the
printer.
Creeping text. Number
of lines per page in
software is not equal to
number of lines per
page of printer.
Hardware problems
Symptom Problem Solution
Graphic image prints
partly on one page,
partly on the next.
Insufficient printer
memory for this image
at this resolution.
For maximum speed,
use text in your
document and use a
printer resident font.
Many software
packages assume 66
lines per page, but your
printer’s default is 64.
Adjust software
accordingly, or set
LINES Per PAGE in
the soft control panel
to equal lines per page
in your software.
Change the resolution,
reduce the image size,
or install more
memory in your
printer.
Symptom Problem Solution
Check cable
When you try to print
nothing happens, but
printer indicates it is
ready to receive data.
Garbage prints.
Printer freezes or
displays error message
when computer is
rebooted.
Odours.
Printer is on but must
warm up before a job
is printed.
Configuration error.
Incorrect cable
configuration. Also,
see Software
Problems.
Booting the computer
while the printer is on
can cause a
communications error.
Gases are given off by
forms or adhesives
passing through the hot
fusing unit.
PowerSavemodeis
setontoconserve
energy. The fuser must
heat up before you can
begin printing the next
job.
connection. If more
than one printer is
available, make sure
your printer has been
selected.
Check cable
configuration,
continuity, and length.
Turn printer off before
rebooting computer.
Make sure the forms
you use can withstand
heating, and provide
adequate ventilation.
To eliminate warm up
delay, change Power
Save setting in Level 2
Menu.
English
User’s Guide 29
Specifications
Printing Process: LED array imaging to organic photo-
conductive drum.
Power Supply:
Voltage: 230V±10% to 240V ±10% AC
Frequency: 50/60Hz ±2%
Power Cable: 1.8m separate cable, terminated with
country specific plug.
Physical:
Dimensions: 215× 345 × 395 mm (H × W × D)
Weight: Approx. 10 kg with legal/universal
cassette installed.
Resolution:
LED Head: 600 dpi
Max. Output: 600 x 1200 dpi
Power Consumption:
Power Save: 16 W
Idle: 65 W
Normal: 270 W
Peak 630 W
Memory:
14ex RAM (fitted): 4Mb
14i RAM (fitted): 8Mb
14ex RAM (max.) 36Mb
14i RAM (max.): 40Mb
Flash SIMM 4Mb and 8Mb
Emulation
HP PCL6, IBM ProPrinter, Epson FX, Adobe
Postscript 2 (14i only)
Paper Handling:
1st tray (Standard): 250 sheets (75 g/m²)
2nd tray (Optional): 500 sheets (75 g/m²)
Multi Purpose
Feeder (Optional): 100 sheets/50 envelopes(75
g/m²)
Paper weight:
1st/2nd trays: 60–105g/m²
manual feed: 60–120g/m²
(envelopes 90 to 105 g/m²)
Output: 150 sheets face down (75 g/
m²)
50 sheets face-up (rear output
(75 g/m²)
30 OKIPAGE 14ex, 14i, 14i/n
Product life:
Duty: 15,000 pages per month maximum.
Consumables: Image drum 20,000 pages
(continuous)
Toner 4,000 pages @ 5% density
Environment:
Operating: 10 to 32°C at 20 to 80% humidity
Non-operating: 0 to 43°C at 10 to 90% humidity
Storage: -10 to 43°C at 10 to 90% humidity
Noise: Operating: 50 dBA
Standby: 38 dBA
Power Save: background level
Interface:
Universal Serial Bus (USB) (standard)
IBM Centronics (CEN 36) (standard)
HCP Network Interface Card (standard 14i/n only)
RS232C (optional)
English
User’s Guide 31
32 OKIPAGE 14ex, 14i, 14i/n
Index
English
B
Buttonfunctions...............................5
C
Cleaningpage................................24
D
Drumcounter................................20
E
Envelopes
Printing .................................15
Types...................................14
Exitpaperjam................................26
F
Feedpaperjam...............................26
Fonts
Listing..................................23
Symbolsets..............................23
Types...................................23
Using...................................23
I
Image drum
Life....................................19
Replacing...............................19
Resettingdrumcounter ....................20
Inputpaperjam ..............................26
L
Labels......................................14
LCD........................................4
LEDarray ..................................25
M
Maintenance
CleaningLEDarray.......................25
Cleaningpage............................24
Menus..................................24
P
Paper
Envelopetypes...........................14
Exitjam ................................26
Feedjam................................26
Inputjam................................26
User’s Guide 33
Installing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Labeltypes..............................14
Papertypes..............................14
Transparencies...........................14
Paperjams..................................26
Printerbuttons................................4
Printer control panel
Buttonfunctions...........................5
LCD ....................................4
Printerbuttons ............................4
Readyindicator............................4
Printermenus.................................7
Categories................................7
Items....................................7
Menuselections ...........................8
Modifyingmenusettings....................7
Parameters ...............................7
Viewing .................................7
Printing
Cardstock...............................16
Cleaningpage............................24
Envelopes...............................15
Fontlist.................................23
Heavyweightpaper........................16
Labeltypes..............................14
Paperandenvelopetypes...................14
Quality adjustments . . . . . . . . . . . . . . . . . . . . . . . 15
Quality problems . . . . . . . . . . . . . . . . . . . . . . . . . 27
Transparencies............................16
Transparencytypes........................14
R
Readyindicator................................4
S
Statusmessages ..............................21
Symbolsets..................................23
T
Toner
Cartridgelife.............................17
Replacing................................17
Replacingcartridge........................17
Transparancies ...............................14
Troubleshooting
Hardwareproblems........................29
Paperjams...............................26
Printqualityproblems......................27
Softwareproblems.........................28
34 OKIPAGE 14ex, 14i and 14i/n
OKI SYSTEMS COMPANIES
Oki Systems (UK) Limited
550 Dundee Road
Slough Trading Estate
Slough
Berks SL1 4LE
Tel: +44 (0) 1753 819 819
Fax: +44 (0) 1753 819 899
http://www.oki.co.uk
Oki Systems (Ireland) Limited
The Square Industrial Complex
Tallaght
Dublin 24
Tel: +353 (01) 459 8666
Fax: +353 (01) 459 8840
http://www.oki.ie
Hawthorn Business Centre
Adelaide Industrial Estate
Falcon Road
Belfast BT12 6HP
English
Tel: +44 (01232) 572 355
Fax: +44 (01232) 572 350
http://www.oki.ie
User’s Guide 35
36 OKIPAGE 14ex, 14i and 14i/n
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