OKI OKIPAGE 6e, OKIPAGE 6ex Help Guide

Help Guide 1

English

Every effort has been made to ensure that the inf ormation in this
document is complete, accurate, and up-to-date. Oki assumes
no responsibility for the results of errors beyond its control. Oki
also cannot guarantee that changes in software and equipment
made by other manufacturers and referred to in this guide will
not affect the applicability of the information in it. Mention of
software products manufactured by other companies does not
necessarily constitute endorsement by Oki.

Oki is a registered trademark of
Oki Electric Industry Company Ltd.

ENERGY STAR is a trademark of the
United States Environmental Protection Agency

TrueType is a registered trademark of
Apple Computer Company

Copyright 1997 by Oki. All rights reserved.
First edition 04/1997.
Written and produced by the Oki Documentation Dept.

Hewlett-Packard, HP, and LaserJet are registered trademarks of
Hewlett-Pac kard Company.

IBM is a registered trademark of
International Business Machines Corp.

Microsoft and MS-DOS are registered trademarks and
Windows is a trademark of Microsoft Corporation.

Safety Instructions

Your Oki printer has been carefully designed to give you years
of safe, reliable performance. As with all electrical equipment,
however, there are a few basic precautions you should take to
avoid hurting yourself or damaging the printer:

• Read the setup instructions in this handbook carefully. Be
sure to save it for future reference.

• Read and follow all warning and instruction la bels on the
printer itself.

• Unplug the printer before you clean it. Use only a damp
cloth; do not use liquid or aerosol cleaners.

• Place your printer on a firm, solid surface. If you put it on
something unsteady, it may fall and be damaged; if you place
it on a soft surface, such as a rug, sofa, or bed, the vents
may become blocked, causing the printer to overheat.

• To protect your printer from overheating, make sure all
openings on the printer are not blocked. Do not put the printer
on or near a heat source, such as a radiator or heat register.
Keep it out of direct sunlight. Allow enough room around
the printer for adequate ventilation and easy access to the
paper trays.

• Do not use your printer near water, or spill liquid of any
kind into it.

• Be certain that your pow er source matches the rating listed
on the back of the printer. If you are not sure, check with
your dealer or with your local power company.

• Your printer has an earthed, 3-prong plug as a safety feature,
and it will only fit into an earthed outlet. If you can not plug
it in, chances are you have an older, non-earthed outlet;
contact an electrician to have the outlet replaced. Do not
use an adapter to defeat the earthing.

• To avoid damaging the power cord, do not put anything on
it or place it where it will be walked on. If the cord becomes
damaged or frayed, replace it immediately.

• If you are using an extension cord or power strip with the
printer, make sure that the total of the amperes required by
all the equipment on the extension is less than the extension’ s
rating. The total ratings of all equipment plugged into the
outlet should not exceed 15 amperes.

• This printer must be installed near to a power outlet switch
which shall remain easily accessible.

• Do not poke anything into the ventilation slots on the pr inter;
you could get a shock or cause a fire.

• Aside from the routine maintenance described in this
handbook, do not try to service the printer yourself; opening
the cover may expose you to shoc ks or other hazards.

English

• Lifting the top cover exposes hot surfaces. T hese are clearly
labelled. Do NOT touch them.

• Do not make any adjustments other than those outlined in
the handbook you may cause damage requiring extensive
repair work.

If anything happens that indicates that your printer is not working
properly or has been damaged, unplug it immediately and contact
your dealer.

These are some of the things to look for:

• The power cable or plug is frayed or damaged.

• Liquid has been spilled into the printer, or it has been exposed
to water.

• The printer has been dropped, or the cabinet is damaged.

• The printer does not function normally when you are
following the operating instructions.

Always use genuine OKI consumables. Some
alternatives can cause serious damage and may affect
your warranty.

This product complies with the requirements of the
Council Directives 89/336/EEC and 73/23/EEC on the
approxima tion of the laws of the member states relating
to electr o ma gnetic compatibility and low voltage.

NERGY STAR Partner, Oki has determined that

As an E
this product meets the ENERGY STAR guidelines for

Contents

Safety Instructions ............................................................3

Clearing Paper Jams ......................................................... 7

Paper Input Jam ............................................................ 7

Paper Feed Jam or Paper Exit Jam (top jam)................ 7

Paper Exit Jam (rear jam) .............................................8

Print Quality Problems ..................................................... 9

Software Problems......................................................13

Hardware Problems .................................................... 14

Generating a Cleaning Page ........................................... 15

The Cleaning Page Process ........................................15

Cleaning the LED Array ................................................. 16

What is a Font? ...............................................................17

Selecting Fonts in Your Software ...............................17

OKIPAGE 6e/6ex Fonts..............................................17

Symbol Sets ....................................................................18

Printer Menus .................................................................19

Printing the Menu (OKIPAGE 6ex)............................19

Using Quick Menus ...................................................19

How to Enter the Menu and

Select Options for the OKIPAGE 6ex ....................20

Level 1 Menu (OKIPAGE 6ex) .................................. 21

Level 2 Menu (OKIPAGE 6ex) .................................. 23

Maintenance Menu (OKIPAGE 6ex)..............................25

Replacing the Toner Cartridge........................................26

Toner Cartridge Life ...................................................28

When to Replace the Toner Cartridge ........................28

Replacing the Image Drum Cartridge ............................29

Image Drum Cartridge Life ........................................30

When to Replace the Image Drum Cartridge ............. 30

LCD Window Display Messages for OKIP A GE 6ex .....31

Printer Status Messages.............................................. 31

Error Code Table.........................................................35

Oki Systems Company ................................................... 36

Index ...............................................................................37

User Notes ...................................................................... 39

English

OKIPAGE 6e/6ex6

Clearing Paper Jams

Paper Input Jam

PAPER FULL

Push the tab on the paper tray then slide the paper tray out of the
printer. Remo ve the sheet that did not feed. Check the remaining
sheets to make sure they are not wrinkled or stuck together.
Replace the tray, then open and close the top co ver to clear the
message.

Paper Feed Jam or Paper Exit Jam (top jam)

Open the cover. Lift out the image drum.

Be careful: the fuser unit at the back of the
printer is hot!

Remove the jammed paper. Replace the image drum. Close the
cover.

English

Paper Exit Jam (rear jam)

Lift the top cover. Pull the jammed paper out from within the
printer. Be careful, pulling quickly may damage the printer.
Remove the image drum to make sure that the paper is cleared
and no pieces are left. Replace the image drum and close the
cover.

Print Quality Problems

Before consulting a service representative regarding a print quality problem, check the table below to see if there is a solution, or
something you might have overlooked.

Symptom

Blank sheets printed.

Entire page prints faintly.

Page has grey background.

Problem

Image drum cartridge not properly installed.
Empty or missing toner cartridge.
Empty toner cartridge . P ages get f ainter when toner

is used up.
LED array is dirty.
Static electricity , gener ally from dry environments,

causes toner to stick to background.

Solution

Reinstall image drum car tridge.
Install new toner cartridge.
Install new toner cartridge.

Clean LED array.
Change papers to a smoother laser bond or

use a humidifier.

English

Symptom

Problem

Solution

Page prints all black.
Page has repetitive marks.

Oblong area of faint print appears
on each page.

Ver tical white streaking or faint
areas on page.

Ver tical black lines.

Fuzzy print.

Hardware problem.
Damaged image drum car tr idge causes repetitive

marks every 1.6 inches (4.06 cm) due to surface
nicks and scratches.

Dropout caused by using paper exposed to high
humidity.

Toner is low and does not distribute properly, or the
drum is worn out.

LED array is dirty.
Is toner low?
Hardware problem.
LED array is dirty.

Contact your service representative.
Generate a Cleaning Page, repetitive marks

may be temporary.

Change paper stocks, check paper storage
environment or use a dehumidifier; check toner
lev el.

Replace toner cartridge. Check drum and
replace the drum, if necessary. Contact service.

Clean LED array.
Replace toner cartridge.
Contact service.
Clean LED array.

Symptom

Distorted pr int.

Problem

Paper path, lamp assembly, or fusing unit problem.

Solution

English

Generate Cleaning Page.

Contact service.
Faded print.
Smeared or blotched print.

Printed page is light/blurred.

Bold characters and dark lines
are smeared.

Print is darker than usual.

Toner cartridge is not correctly installed.
Dirty rollers; toner dropped inside printer or image

drum problem.

Is toner low?
Is paper meant for laser printers?
LED array is dirty.
Toner is low.

Darkness setting is too high.

Install toner cartridge correctly.

Generate Cleaning Page.

Contact service.

Replace toner cartridge.

Use recommended paper.

Clean LED array.

Install new toner cartridge.

Change darkness setting.

Symptom

Problem

Solution

Pages curl excessively.

Printing on wrong side of paper.

Moisture in paper, Improper storage.

High humidity.

Turn paper over in tray. (Note arrow on paper

package). Install paper print side down in tray.

Avoid storing paper in areas of excessive

temperature and humidity. Store paper in

protective wrapping.

Recommended operating humidity:

20-80%