Read these simple guidelines. Not following them may be dangerous or against local laws and
regulations.
TURN OFF IN RESTRICTED AREAS
Turn the device off when mobile phone use is not allowed or when it may cause interference
or danger, for example, in aircraft, in hospitals or near medical equipment, fuel, chemicals, or
blasting areas. Obey all instructions in restricted areas.
ROAD SAFETY COMES FIRST
Obey all local laws. Always keep your hands free to operate the vehicle while driving. Your first
consideration while driving should be road safety.
INTERFERENCE
All wireless devices may be susceptible to interference, which could affect performance.
QUALIFIED SERVICE
Only qualified personnel may install or repair this product.
BATTERIES, CHARGERS, AND OTHER ACCESSORIES
Use only batteries, chargers, and other accessories approved by Microsoft Mobile for use with
this device. Third-party chargers that comply with the applicable USB requirements, and that
can connect to your device USB connector, may be compatible. Do not connect incompatible
products.
KEEP YOUR DEVICE DRY
Your device is not water-resistant. Keep it dry.
GLASS PARTS
The device screen is made of glass. This glass can break if the device is dropped on a hard
surface or receives a substantial impact. If the glass breaks, do not touch the glass parts of
the device or attempt to remove the broken glass from the device. Stop using the device until the
glass is replaced by qualified service personnel.
PROTECT YOUR HEARING
To prevent possible hearing damage, do not listen at high volume levels for long periods.
Exercise caution when holding your device near your ear while the speakerphone is in use.
Take care of the basics, and have your phone up and running in no time.
Keys and parts
Explore the keys and parts of your new phone.
1Micro-USB connector
2Earpiece
3Audio connector AHJ 3.5 mm
4Proximity/Light sensor
5Front camera
6Volume keys
7Power/Lock key
8Camera key
9
Search key
10
Start key
11 Microphone
12
Back key
13 Antenna area
14 NFC area
15 Microphone
16 Camera flash
17 Camera lens
18 Wireless charging area
19 Speakerphone
Some of the accessories mentioned in this user
guide, such as charger, headset, or data cable,
may be sold separately.
Insert the SIM and memory card
Read on to learn how to insert a SIM card and a memory card into your phone.
Important: Your device uses a nano-SIM card, also known as a nano-UICC SIM card. Use only
original nano-SIM cards. Use of incompatible SIM cards may damage the card or the device, and
may corrupt data stored on the card.
Press and hold the power key, and drag the lock screen down.
Lock the keys and screen
If you want to avoid accidentally making a call when your phone is in your pocket or bag, you can lock
your keys and screen. You can also set the keys and screen to lock automatically.
To lock your keys and screen, press the power key.
Swipe down from the top of the screen, tap All settings > Personalization > Lock screen, and
under Screen times out after, select the length of time after which the keys and screen are locked
automatically.
Charge your phone
Learn how to charge your phone.
Charge your phone with a USB charger
Your battery has been partially charged at the factory, but you may need to recharge it before you
can turn the phone on for the first time.
Make sure you use a compatible USB charger to charge your phone. The charger may be sold
separately.
1. Plug a compatible charger into a wall outlet, and connect the cable to your phone.
2. When the battery is full, disconnect the charger from the phone, then from the wall outlet.
You don't need to charge the battery for a specific length of time, and you can use the phone while
it's charging.
If the battery is completely discharged, it may take several minutes before the charging indicator is
displayed.
Tip: You can use USB charging when a wall outlet is not available. Data can be transferred while
charging the device. The efficiency of USB charging power varies significantly, and it may take
a long time for charging to start and the device to start functioning.
Make sure your computer is turned on.
First connect the USB cable to the computer, then to your phone. When the battery is full, first
disconnect the USB cable from your phone, then from the computer.
The battery can be charged and discharged hundreds of times, but it will eventually wear out. When
the talk and standby times are noticeably shorter than normal, replace the battery.
Change the volume
If you have trouble hearing your phone ringing in noisy environments, or calls are too loud, you can
change the volume to your liking.
Use the volume keys on the side of your phone. The maximum volume level is 10.
If you have connected headphones, the volume keys control both ringtone and media volume at the
same time. The maximum volume level is 30.
Change the volume for media and apps
Press a volume key on the side of your phone to see the volume status bar, tap , and tap the volume
bar for media and apps to set the volume you want. The maximum volume level is 30.
Switch to silent mode
Press a volume key on the side of your phone, tap on the volume status bar, and tap . To turn
silent mode off, on the volume status bar, set the volume you want.
Turning silent mode on does not affect your alarms. If you want to rest, make sure you don’t have
any incoming alarms, or turn your phone off.
Tip: Don’t want to keep your phone in silent mode but can’t answer right now? To silence an
incoming call, press the volume down key.
Turn the vibration on
If you want your phone to vibrate, press a volume key on the side of your phone, tap on the volume
status bar, and tap Vibrate off. To turn the vibration off, tap Vibrate on.
Tip: To change other sound settings, swipe down from the top of the screen, and tap All
settings > Personalization > Sounds.
Tip: To turn the vibration of the back, start, and search keys on or off, swipe down from the top of the screen, tap All settings > Extras > Touch, and turn Vibrate when I tap the navigation
keys. on or off . Changing the vibration setting for incoming calls doesn’t affect the
vibration of the keys.
Connect the headset
Enjoy your favorite music, or free your hands for other things when in a call.
Do not connect to products that create an output signal, as this may damage the device. Do not
connect any voltage source to the audio connector. If you connect an external device or headset,
other than those approved for use with this device, to the audio connector, pay special attention to
volume levels.
Antenna locations
Learn where the antennas are located on your phone to get the best possible performance.
Avoid touching the antenna area while the antenna is in use. Contact with antennas affects the
communication quality and may reduce battery life due to higher power level during operation.
Let’s get started. Set up your new phone, explore your phone’s views and menus, and learn how to
use the touch screen.
Learn more about your phone
When you want to learn more about your phone, or if you're unsure how your phone should work,
there are several support channels for you to check.
To help you get the most out of your phone, there's a user guide in your phone with additional
instructions. Tap Lumia Help+Tips.
You can also go to www.microsoft.com/mobile/support, where you can find:
•Troubleshooting information
•Instant answers for questions you may have
•Discussions
•News on apps and downloads
•Software update information
•Further details about features and technologies, and the compatibility of devices and
accessories
Troubleshooting and discussions may not be available in all languages.
For support videos, go to www.youtube.com/lumiasupport.
For questions regarding your plans, billing, or network, please contact your operator. For questions
regarding your product and warranty, please visit the support pages for your country at
www.microsoft.com/mobile/support.
AT&T provides detailed support information, including device specifications, troubleshooting, and
user forums, at www.att.com/DeviceSupport.
If you’re new to Lumia, remember to also check out the Get started app.
Set up your phone
Make the most out of your phone’s features from the get-go.
When you turn your phone on for the first time, your phone guides you to set up your network
connections, phone settings, and Microsoft account in one sitting.
You need a Microsoft account to back up and restore your phone, to buy, install, and update apps,
and to access some Microsoft services, such as:
If you already created an account for one of Microsoft services, such as Xbox Live, Hotmail, or
Outlook, those credentials are valid as a Microsoft account and you can use them to sign in.
You can use the same username and password on your computer and phone.
1. Turn your phone on, and follow the instructions shown on your phone.
2. When asked, create a Microsoft account, or sign in to an existing one.
Make sure you remember the credentials for the Microsoft account you added to your phone. You
need them if you want to reset your phone or change the reset protection settings. Reset protection
prevents a thief from resetting and reusing your phone if your phone gets stolen.
Tip: You can also create a Microsoft account later. Swipe down from the top of the screen, and
tap All settings > Accounts > Your email and accounts > Sign in with a Microsoft account instead.
Parents must approve the account for children under the age of 13. To approve the account, swipe
down from the top of the screen, tap All settings > Accounts > Your email and accounts > Sign in with a Microsoft account instead, sign in with your child’s account, and follow the instructions
shown on the phone.
You can also create or manage your account at account.microsoft.com.
3. Fill in your account details.
4. Type in your phone number or an alternative email address. They are used to send you a one-time
verification code and to protect your data.
5. When asked, type in your email address or the last 4 digits of your phone number.
6. When you receive the code, type it in, and you are ready to back up your data and use your phone.
Tip: If your screen turns off, press the power key, and drag the lock screen up.
Update your apps
App updates bring important bug fixes and new functionalities. To get the best out of your new phone,
make sure your apps are up to date.
1. Tap Store.
2. Tap > Downloads and updates.
Tip: By default, your phone automatically updates the apps when you’re connected to Wi-Fi.
3. Tap Check for updates: > Update All.
Turn off automatic updates
Tap Store > Settings, and switch Update apps automatically to Off .
Everything you need is on 2 views: the start screen and apps menu. Fill the start screen with shortcuts
to your favorite apps and the contacts you need the most, and find all your apps easily in the apps
menu.
The start screen consists of tiles, which are shortcuts to your apps, contacts, browser bookmarks,
and more. Some tiles may show you notifications and updates, such as your missed calls, received
messages, and the latest news.
1.
To see all the apps on your phone, on the start screen, simply swipe left. To return to the start
screen, swipe right.
Tip: To go back to the start screen from any view, tap the start key .
The apps menu is the home to all your apps – in neat alphabetical order. All the installed apps end up
here. To look up an app in the apps menu, tap the search bar at the top of the screen, or tap a letter.
Recently installed apps show up at the top of the apps menu.
2. To add an app shortcut to your start screen, in the apps menu, tap and hold the app, and tap Pin
to Start.
Check notifications and change settings quickly
Swipe down from the top of the screen.
In the action center, you can quickly see notifications, such as your missed calls and unread emails
and messages, open the camera, and access all phone settings.
The screen rotates automatically when you turn the phone 90 degrees. To lock the screen in its
current orientation, swipe down from the top of the screen, tap All settings > System >
Display, and switch Rotation lock to On .
Screen rotation may not work in all apps or views.
Back, start, and search keys
The back, start, and search keys help you navigate your phone.
• To see which apps you have open, tap and hold the back key . To switch to another app, tap the
app you want. To close an app, tap at the top right corner of the app.
• To go back to the previous screen you were in, tap the back key . Your phone remembers all
the apps and websites you've visited since the last time your screen was locked.
• To go to the start screen, tap the start key . The app you were in stays open in the background.
• If your phone has a large screen, to bring the action center closer to your thumb, tap and hold
the start key . The screen goes back to the normal view automatically.
• To search the web or for items on your phone, tap the search key .
• If your phone has Cortana, to control your phone with your voice, tap and hold the search key
, and say what you want to do. Or, to change the Cortana settings or use other Cortana
functions, tap the search key .
Cortana is not available in all regions and languages. For information on the supported regions
and languages, go to www.microsoft.com/mobile/support/cortanaregions.
• To turn the vibration of these keys on or off, swipe down from the top of the screen, tap All
settings > Extras > Touch, and switch Vibrate when I tap the navigation keys. on or off
. Changing the vibration setting for incoming calls doesn’t affect the vibration of the keys.
Switch to your new Lumia phone
Switch to your new Lumia easily – learn how to transfer contacts, calendar, photos, videos, and other
content to your new phone.
Transfer content to your new Lumia phone
There are nifty ways to transfer your photos, videos, and other important stuff from your old to your
new phone.
These instructions may not apply to all phone models and manufacturers.
You may need to install some apps on your phone or computer for the transfer. Depending on what
you need to install and how much content you are transferring, the transfer may take a while.
Some file formats may not be transferred. Some third-party converter apps may be available to
convert the files to a format that can be transferred.
For more information, go to www.microsoft.com/mobile/switch-easy.
Copy contacts using Bluetooth
Have your nearest and dearest instantly at your fingertips. Use the Transfer my Data app to easily
copy your contacts.
Tip: If your old phone is a Lumia, or if you have previously backed up your contacts to your
Microsoft account, to import your contacts from OneDrive, just sign in to your account on your
phone. The contacts are imported automatically.
Your old phone needs to support Bluetooth. The contacts on your old phone need to be stored in the
phone memory, not on the SIM.
1. On your old phone, turn Bluetooth on, and make sure the phone is visible to other devices.
2. On your new Lumia, swipe down from the top of the screen, tap and hold , make sure Bluetooth
is turned on, and pair your Lumia with your old phone.
3. On your new phone, tap Transfer my Data.
4. Tap continue.
5. Select your old phone from the list of paired devices, and follow the instructions shown on both
phones. On your new phone, make sure the Contacts checkbox is selected.
If your contacts are written in a language that is not supported by your new phone, the contact
information may not be shown correctly.
After you have copied your contacts, for the best experience and to save space on your phone,
uninstall the Transfer my Data app.
If your old phone is a Lumia, the easiest way to transfer your contacts, calendar, and text messages
to your new Lumia phone is your Microsoft account.
Make sure that you have set up a Microsoft account on your old and on your new Lumia phones.
1. On your old phone, make sure you back up all the content you want to move to your new phone.
To learn more about how to back up your phone, go to support.microsoft.com, and browse to the
instructions for Windows phones.
2. On your new Lumia phone, to sign in to your Microsoft account, swipe down from the top of the
screen, tap All settings > Accounts > Your email and accounts > Sign in with a Microsoft account instead, and follow the instructions shown on the screen.
The backed up content is automatically transferred to your new Lumia phone.
Tip: You can also transfer photos, videos, or other files from your old phone to your new Lumia.
On your old phone, add the files you want to OneDrive.
Transfer content using OneDrive
Use the OneDrive app to upload your Office documents, photos, and videos to OneDrive. No matter
if your old phone is a Windows phone, an Android phone, or an iPhone, you can copy your files to your
new Lumia.
To easily upload and manage your content in OneDrive, download and install the OneDrive app from:
• Google Play for an Android phone
• App Store for an iPhone
• Store for Windows phones (if not already in phone)
• Mac App Store for an Apple Mac
• support.microsoft.com for your PC
You need a Microsoft account to sign in to OneDrive.
OneDrive may not be available for all phone models.
1. On your old phone, open the OneDrive app.
2. Upload the files you want to transfer to your new phone.
You can now sign in to OneDrive with your Microsoft account to access your content on any device
and download it when you need it.
Transfer Outlook content from an Android phone or iPhone
Use your Microsoft account to transfer your Outlook emails, contacts, and calendar entries from your
Android phone or iPhone to your new Lumia.
You need the Microsoft Outlook app on your Android phone or iPhone.
1. On your old Android phone or iPhone, add your Google or iCloud account to your Outlook app. Make
sure all the content you want to transfer to your new phone is synced to your account.
2. On your new Lumia, tap Outlook Mail > Get started > Add account.
3. Sign in to your Google or iCloud account, and tap Ready to go.
Your emails, contacts, and calendar entries are automatically synced to your new phone. It may take
a while before the content is available.
Tip: You can also transfer photos and videos from your old phone to your new Lumia. On your
Android phone or iPhone, install the OneDrive app, sign in to the app using your Microsoft
account, and add the files you want to OneDrive.
For more information on how to sync your content using the Outlook app, go to
support.microsoft.com, and browse to the instructions for Windows phones.
Select the content you want to sync to your Lumia
Tap Outlook Mail > > Accounts. Select an account, tap Change mailbox sync settings, and
select what you want to sync under Sync Options.
Transfer content from a Symbian or S40 phone
Use Nokia Suite to transfer your contacts, calendar entries, music, and photos from a Symbian or
S40 phone to your Lumia phone.
Make sure you have the latest Nokia Suite installed on your PC. You can download it from
www.microsoft.com/mobile/nokiasuite.
You need a Microsoft account to sign in to OneDrive.
1. Use a compatible USB cable to connect your Symbian or S40 phone to your PC.
2. Open Nokia Suite on your PC.
3. Select Copy content to Nokia Lumia, sign in to your Microsoft account, and follow the instructions
shown on your computer. Your content is copied to OneDrive. Your photos are copied to the Pictures
folder in OneDrive, and your contacts and calendar events to your Outlook.com account.
4. To access your photos, on your Lumia phone, tap Photos. To access other files, such as your
music, on the start screen, tap OneDrive. Your contacts and calendar events are synced
automatically.
Tip: Your Symbian or S40 phone doesn’t support Nokia Suite? Or want to transfer other content,
such as your videos? You can also connect your phone to your computer and drag and drop the
files you want to transfer onto your computer. If you have the OneDrive desktop app, drag and
drop the files straight to the OneDrive folder for automatic upload.
Personalize your phone, make the most out of your accounts and apps like OneDrive and Store, and
learn the essentials from writing text to saving battery life.
What’s new in this release?
Check some of the new things in this release at a glance.
• Find stuff easily on the web with the new Microsoft Edge browser.
• Add a full-size background photo to your start screen and apps menu.
• Find your recently installed apps easily at the top of the apps menu.
• Find your settings quickly in the new setting groups.
• Expand the shortcut view to find more shortcuts in the action center.
• Act quickly on your notifications in the action center. For example, reply to a text message without
opening the Messaging app.
• Check out the new Get started app, or use Cortana to find the information you need.
Get to know your phone
Your phone has 2 views: the start screen and the apps menu. To switch between the views, simply
swipe left or right.
Start screen: The animated live tiles show your missed calls and received messages, the latest news
and weather forecasts, and more. Updates of your pinned contacts are shown on the tile, and you
can view your contacts' details directly on the start screen.
Apps menu: All your apps are listed here, all neatly ordered. If you have a lot of apps, to look one up,
tap the search bar at the top of the screen. You can easily see your recently installed apps at the top
of the apps menu.
Not all your apps are on the start screen – swipe to the apps menu to find them. Or check what’s
already running on your phone and switch between the apps.
To see all the apps on your phone, on the start screen, simply swipe left. To return to the start screen,
swipe right.
Tip: To find an app quickly, tap any letter in the apps menu, and in the following menu, tap the
first letter or character for the app you want.
View, switch between, and close open apps
To view the open apps, tap and hold the back key . To switch to an app, tap the app you want. To
close the apps you no longer need, tap at the top right corner of the app.
Swipe down from the top of the screen, and tap All settings. To go to a settings group, tap any
settings group title, and select the group you want. To search for a particular setting, tap the search
bar at the top of the screen, and start typing the name of the setting.
Check notifications on your phone
You can quickly check notifications, change some settings, or add shortcuts to some apps in the
action center that opens from the top of the screen.
The notification icon shows you have unread notifications.
1. Swipe down from the top of the screen.
Tip: To see more shortcuts, tap Expand.
In this screen, you can:
•See your missed calls and recent unread emails and messages
•Check any notifications, such as available app updates in Store
•Act quickly on notifications even without opening the app. You can, for example, reply to a text
message straight from the action center.
•Open apps
•Quickly jump to all settings
•Tap a shortcut to easily turn some of the features on or off. Or, tap and hold a shortcut to change
the settings of some features, such as Wi-Fi.
2. To close the menu, swipe up from the bottom of the screen.
Personalize the action center
Swipe down from the top of the screen, and tap All settings > System > Notifications &
actions. To change a shortcut, tap the shortcut and the app you want. You can also select which
notifications you want to receive and how.
Use your phone in airplane mode
In places where you don't want to make or receive calls, you can still access your music, videos, and
offline games if you switch airplane mode on.
Airplane mode closes connections to the mobile network and turns your device's wireless features
off. If supported by your device, the NFC payment and ticketing feature of the device may remain
active. Comply with the instructions and safety requirements given by, for example, an airline, and
any applicable laws and regulations. Where allowed, you can connect to a Wi-Fi network to, for
example, browse the internet or turn Bluetooth on in airplane mode.
1. Swipe down from the top of the screen, and tap All settings > Network & wireless > Airplane
mode.
2. Switch Status to On .
Icons shown on your phone
The status bar at the top of the screen tells you the current time, battery and signal strength, and
much more.
Tip: To see hidden icons, tap the status bar.
Mobile signal strength
Signal strength
Your phone isn't connected to a mobile network.
There is no SIM card in your phone.
Your SIM card is locked.
Airplane mode is turned on.
Your phone is roaming outside your home mobile network.
Cellular data connection
Single letters, combinations of letters, or combinations of letters and numbers show the type of
mobile network to which you're connected.