Nokia Lumia 710, RM-803, RM809 Reset

Service Manual Level 1 and 2

Nokia Lumia 710

RM- 803, RM-809
Version 1.0

Phone reset

Hardware reset

If the phone hardware is jammed, you should first
recommend that the consumer performs a
hardware reset. The hardware reset does not reset
the Windows Live ID or remove any consumer data.

To perform a hardware reset remove the battery
and reinsert it. Boot up the phone normally.

Software / operating system (OS) reset

The software / operating system (OS) reset returns the phone to its out-of-the-box state. Note that
this procedure erases all consumer data! Always first try to perform a hardware reset.

Option 1: About menu

- Use this option if the consumer knows the lock code

- This option warns the consumer about data loss!

- Tap Settings > About > reset your phone

Option 2: Hardware key combination

- Use this option if the phone is locked and the consumer does not know the code

- Note: no warning about data loss!

- Do not advertise this feature to consumers!

Follow next steps to perform OS reset with phone keys.

Step 1
Make sure the phone is turned
Off. Press and hold the Volume
down, Power and Camera keys

Step 2
When the phone vibrates release
the Power key

Step 3
Keep holding the Volume down
and Camera keys for another 5
seconds and then release the keys