Nokia Lumia 640 XL AT&T User manual

User Guide Lumia 640 XL

Issue 1.1 EN-US

About this user guide

This guide is the user guide for your software release.

Important: For important information on the safe use of the phone, read the Product and safety information section in the in-box or online user guide. To find out how to get started with your new phone, read the in-box user guide.

For the online user guidance, videos, even more info, and troubleshooting help, go to www.microsoft.com/mobile/support/.

You can also check out the support videos at www.youtube.com/lumiasupport.

Moreover, there's a user guide in your phone – it's always with you, available when needed. To find answers to your questions and to get helpful tips, tap Lumia Help+Tips. If you’re new to Lumia, check out the section for new users.

For information on Microsoft Mobile Service terms and Privacy policy, go to www.microsoft.com/mobile/privacypolicy.

User Guide

Lumia 640 XL

For your safety 5

Get started 6

Keys and parts 6

Insert the SIM and memory card 7

Remove the SIM and memory card 10

Switch the phone on 12

Lock the keys and screen 13

Charge your phone 14

Connect the headset 15

Antenna locations 16

Your first Lumia? 17

Set up your phone 17

Explore your tiles, apps, and settings 18

Navigate inside an app 20

Use the touch screen 21

Back, start, and search keys 24

Transfer content to your Lumia phone 24

Basics 28

What’s new in this release? 28

Get to know your phone 28

Accounts 34

Personalize your phone 38

Cortana 43

Accessibility 44

Take a screenshot 46

Extend battery life 47

Save on data roaming costs 48

Write text 49

Scan codes or text 54

Clock and calendar 55

Browse your SIM apps 58

Store 58

People & messaging 62

Calls 62

Contacts 67

Social networks 72

Messages 73

Mail 77

Camera 83

Get to know Lumia Camera 83

Open your camera quickly 83

Change the default camera 83

Camera basics 84

Advanced photography 86

Photos and videos 88

Maps & navigation 93

Switch location services on 93

Find a location 93

Get directions to a place 93

Download maps to your phone 94

Positioning methods 94

Internet 95

Define internet connections 95

Use your data plan efficiently 95

Web browser 96

Search the web 98

Close internet connections 99

Entertainment 100

Watch and listen 100

FM radio 102

Sync music and videos between your phone and computer 103

Lifestyle apps and services 104

Office 107

Microsoft Office Mobile 107

Write a note 110

Continue with a document on another device 110

Use the calculator 110

Use your work phone 111

Tips for business users 111

Phone management & connectivity 113

Update your phone software 113

Use a secure VPN connection 114

Wi-Fi 115

NFC 116

Memory and storage 118

Copy content between your phone and computer 120

Security 122

Wallet 125

Access codes 125

Troubleshooting and support 127

Find your model number and serial number (IMEI) 128

Product and safety info 128

For your safety

Read these simple guidelines. Not following them may be dangerous or against local laws and regulations.

TURN OFF IN RESTRICTED AREAS

Turn the device off when mobile phone use is not allowed or when it may cause interference or danger, for example, in aircraft, in hospitals or near medical equipment,

fuel, chemicals, or blasting areas. Obey all instructions in restricted areas.

ROAD SAFETY COMES FIRST

Obey all local laws. Always keep your hands free to operate the vehicle while driving. Your first consideration while driving should be road safety.

INTERFERENCE

All wireless devices may be susceptible to interference, which could affect performance.

QUALIFIED SERVICE

Only qualified personnel may install or repair this product.

BATTERIES, CHARGERS, AND OTHER ACCESSORIES

Use only batteries, chargers, and other accessories approved by Microsoft Mobile for

use with this device. Third-party chargers that comply with the IEC/EN 62684 standard, and that can connect to your device micro USB connector, may be compatible. Do not connect incompatible products.

KEEP YOUR DEVICE DRY

Your device is not water-resistant. Keep it dry.

GLASS PARTS

The device screen is made of glass. This glass can break if the device is dropped on a

hard surface or receives a substantial impact. If the glass breaks, do not touch the glass parts of the device or attempt to remove the broken glass from the device. Stop using the device until the glass is replaced by qualified service personnel.

PROTECT YOUR HEARING

To prevent possible hearing damage, do not listen at high volume levels for long

periods. Exercise caution when holding your device near your ear while the speakerphone is in use.

Get started

Get to grips with the basics, and have your phone up and running in no time.

Keys and parts

Explore the keys and parts of your new phone.

1 Earpiece 2 Audio connector AHJ 3.5 mm 3 Front camera 4 Light sensor 5 Volume keys 6 Power/Lock key 7 Microphone

8 Flash 9 Speakerphone 10 NFC area 11 Camera 12 Antenna area 13 Micro-USB connector

Some of the accessories mentioned in this user guide, such as charger, headset, or data cable, may be sold separately.

Insert the SIM and memory card

Read on to learn how to insert a SIM card into your phone.

Important: Your device uses a micro-SIM card, also known as a mini-UICC SIM card. Use only original micro-SIM cards. Use of incompatible SIM cards, or use of SIM card adapters, may damage the card or the device, and may corrupt data stored on the card.

Note: Turn the device off and disconnect the charger and any other device before removing any covers. Avoid touching electronic components while changing any covers. Always store and use the device with any covers attached.

1. Switch your phone off.

2. With the back of the phone facing you, put your finger in the seam between the screen

frame and the bottom corner of the back cover. Bend the cover open, and remove it.

Do not use any tools, as they may damage the phone.

3. If the battery is in, lift it out.

4. Slide the micro-SIM card into the SIM slot with the metal contact area down.

5. If you have a memory card, push the card into the memory card slot.

It is recommended that you use a fast microSD card from a well-known manufacturer.

6. Line up the battery contacts, and put the battery in.

7. Press the bottom edge of the back cover against the bottom edge of your phone, and snap

the cover into place.

8. Switch your phone on.

Remove the SIM and memory card

Got a new SIM or memory card? Learn how to remove the previous card from your phone.

1. Switch your phone off.

2. With the back of the phone facing you, put your finger in the seam between the screen

frame and the bottom corner of the back cover. Bend the cover open, and remove it.

3. If the battery is in, lift it out.

4. To remove the SIM card, pull it out from the slot.

5. To remove the memory card, pull it out from the slot.

6. Line up the battery contacts, and put the battery in.

7. Press the bottom edge of the back cover against the bottom edge of your phone, and snap

the cover into place. Don't press the keys while attaching the cover.

Switch the phone on

Switch your phone on, and start exploring it.

Press the power key until the phone vibrates.

Switch the phone off

Press and hold the power key, and drag the lock screen down.

Lock the keys and screen

If you want to avoid accidentally making a call when your phone is in your pocket or bag, you can set your keys and screen to lock automatically.

Press the power key.

Unlock the keys and screen

Press the power key, and drag the lock screen up.

Set the keys and screen to lock automatically On the start screen, swipe down from the top of the screen, tap ALL SETTINGS > lock screen > Screen times out after, and select the length of time after which the keys and screen

are locked automatically.

Charge your phone

Learn how to charge your phone.

Charge your phone with a USB charger

Your battery has been partially charged at the factory, but you may need to recharge it before you can switch the phone on for the first time.

Make sure you use a compatible USB charger to charge your phone. The charger may be sold separately.

1. Plug the charger into a wall outlet. If necessary, connect the USB cable to the charger.

2. Connect the micro-USB end of the charger's cable to your phone.

3. When the battery is full, disconnect the charger from the phone, then from the wall outlet.

You don't need to charge the battery for a specific length of time, and you can use the phone while it's charging.

If the battery is completely discharged, it may take up to 20 minutes before the charging indicator is displayed.

Tip: You can use USB charging when a wall outlet is not available. Data can be transferred while charging the device. The efficiency of USB charging power varies significantly, and it may take a long time for charging to start and the device to start functioning.

Make sure your computer is switched on.

First connect the USB cable to the computer, then to your phone. When the battery is full, first disconnect the USB cable from your phone, then from the computer.

The battery can be charged and discharged hundreds of times, but it will eventually wear out. When the talk and standby times are noticeably shorter than normal, replace the battery.

Connect the headset

Enjoy your favorite music, or free your hands for other things when in a call.

The headset may be sold separately.

Connect the headset to your phone.

Do not connect to products that create an output signal, as this may damage the device. Do not connect any voltage source to the audio connector. If you connect an external device or headset, other than those approved for use with this device, to the audio connector, pay special attention to volume levels.

Antenna locations

Learn where the antennas are located on your phone to get the best possible performance.

Avoid touching the antenna area while the antenna is in use. Contact with antennas affects the communication quality and may reduce battery life due to higher power level during operation.

The antenna areas are highlighted.

Your first Lumia?

Let’s get started. Set up your new phone, explore your phone’s views and menus, and learn how to use the touch screen.

Set up your phone

Make the most out of your phone’s features from the get-go.

When you turn your phone on for the first time, your phone guides you to set up your network connections, phone settings, and Microsoft account in one sitting.

You need a Microsoft account to back up and restore your phone, to buy, install, and update apps, and to access some Microsoft services, such as:

• OneDrive

• Hotmail

• Outlook

You can use the same username and password on your computer and phone.

1. Turn your phone on, and follow the instructions shown on your phone.

2. When asked, create a Microsoft account. If you already have an account for Microsoft

services, such as Xbox Live.com, Hotmail.com, or Outlook.com, or you have created a Microsoft account on your Surface tablet or Windows PC, sign in with that username.

Make sure you remember the credentials for the Microsoft account you added to your phone. You need them if you want to reset your phone or change the reset protection settings. Reset protection prevents a thief from resetting and reusing your phone if your phone gets stolen.

Tip: You can also create a Microsoft account later. On the start screen, swipe down from the top of the screen, and tap ALL SETTINGS > email+accounts > add an account > Microsoft account.

Parents must approve the account for children under the age of 13. To approve the account, on the start screen, swipe down from the top of the screen, tap ALL SETTINGS > email +accounts > Microsoft account, and follow the instructions shown on the phone.

You can also create or manage your account at www.live.com.

3. Fill in your account details.

4. Type in your phone number or an alternative email address. They are used to send you a

one-time verification code and to protect your data.

5. Select how you want to get your one-time verification code.

6. When asked, type in the last 4 digits of your phone number or your email address.

7. When you receive the code, type it in, and you are ready to back up your data and use your

phone.

Tip: If your screen turns off, press the power key, and drag the lock screen up.

Explore your tiles, apps, and settings

Everything you need is on 2 views: the start screen and apps menu. Fill the start screen with shortcuts to your favorite apps and the contacts you need the most, and find all your apps easily in the apps menu.

The start screen consists of tiles, which are shortcuts to your apps, contacts, browser bookmarks, and more. Some tiles may show you notifications and updates, such as your missed calls, received messages, and the latest news.

1. To see all the apps on your phone, on the start screen, simply swipe left. To return to the start screen, swipe right.

Tip: To go back to the start screen from any view, tap the start key .

The apps menu is the home to all your apps – in neat alphabetical order. All the installed apps end up here. To look up an app in the apps menu, tap , or tap a letter.

2. To add an app shortcut to your start screen, in the apps menu, tap and hold the app, and tap pin to start.

Check notifications and change settings quickly

Swipe down from the top of the screen.

In the action center, you can quickly see notifications, such as your missed calls and unread mails and messages, open the camera, and access all phone settings.

Navigate inside an app

There’s more to your apps than meets the eye. To find more views in an app, swipe left. To discover more actions, use the options menu.

In most apps, to go to another view, swipe left.

Find more options in an app

Tap .

In the options menu, you can find additional settings and actions that are not shown as icons.

Use the touch screen

Explore your phone with a tap, swipe, or drag.

Important: Avoid scratching the touch screen. Never use an actual pen, pencil, or other sharp object on the touch screen.

To open an app or other item, tap the app or item.

Tap and hold to open further options

Place your finger on an item until the menu opens.

Tap and hold to drag an item

Place your finger on the item for a couple of seconds, and slide your finger across the screen.

Swipe

Place your finger on the screen, and slide your finger in the direction you want.

For example, swipe left or right between the start screen and the apps menu, or between different views in the hubs.

Scroll through a long list or menu

Slide your finger quickly in a flicking motion up or down the screen, and lift your finger. To stop the scrolling, tap the screen.

Zoom in or out

Place 2 fingers on an item, such as a map, photo, or web page, and slide your fingers apart or together.

Lock the screen orientation

The screen rotates automatically when you turn the phone 90 degrees. To lock the screen in its current orientation, on the start screen, swipe down from the top of the screen, and tap ALL SETTINGS > screen rotation. Switch Rotation lock to On .

Screen rotation may not work in all apps or views.

Back, start, and search keys

The back, start, and search keys help you navigate your phone.

• To see which apps you have open, tap and hold the back key . You can then switch to

another app or close the ones you don’t need.

• To go back to the previous screen you were in, tap the back key . Your phone remembers

all the apps and websites you've visited since the last time your screen was locked.

• To go to the start screen, tap the start key . The app you were in stays open in the

background.

• To search the web or for items on your phone, tap the search key .

• To control your phone with your voice, tap and hold the search key , and say a voice

command.

This feature is not available in all languages. For information on the supported languages, go to www.windowsphone.com.

• If your phone has Cortana, to control your phone with your voice, tap and hold the search

key , and say what you want to do. Or, to change the Cortana settings or use other Cortana functions, tap the search key .

Cortana is not available in all regions and languages. For information on the supported languages, go to www.windowsphone.com.

• To switch the vibration of these keys on or off, on the start screen, swipe down from the

top of the screen, tap ALL SETTINGS > touch, and change the setting for navigation bar. Changing the vibration setting for incoming calls doesn’t affect the vibration of the keys.

Transfer content to your Lumia phone

Learn how to transfer content to your Lumia phone.

Transfer content to your new Lumia phone

There are nifty ways to transfer your photos, videos, and other important stuff from your old to your new phone.

These instructions may not apply to all phone models and manufacturers.

You may need to install some apps on your phone or computer for the transfer. Depending on what you need to install and how much content you are transferring, the transfer may take a while.

Some file formats may not be transferred. Some third-party converter apps may be available to convert the files to a format that can be transferred.

For more info, go to www.microsoft.com/mobile/switch-easy.

Copy contacts

Have your nearest and dearest instantly at your fingertips. Use the Transfer my Data app to easily copy your contacts, text messages, and pictures from your old phone. The app does not work with all phone models.

Tip: If your old phone is a Windows Phone device, or if you have previously backed up your contacts to your Microsoft account, to import your contacts from the service, just sign in to your account on your phone. The contacts are imported automatically.

Your old phone needs to support Bluetooth. The contacts on your old phone need to be stored in the phone memory, not on the SIM.

1. On your old phone, switch Bluetooth on, and make sure the phone is visible to other devices.

2. On your new phone, tap Transfer my Data.

3. Tap continue, and switch Bluetooth on.

4. Select your old phone from the list of found devices, and follow the instructions shown on

both phones.

If your contacts are written in a language that is not supported by your new phone, the contact info may not be shown correctly.

If you don't yet have the Transfer my Data app, you can download it from www.windowsphone.com.

Transfer content using your Microsoft account

If your old phone is a Windows Phone, the easiest way to transfer your contacts, calendar, and text messages to your new Lumia phone is your Microsoft account.

If you don't have a Microsoft account set up on your new Lumia phone yet, on the start screen, swipe down from the top of the screen, tap ALL SETTINGS > email+accounts > add an

account, and create a Microsoft account following the instructions shown on the screen.

1. To select what you want to back up to your Microsoft account, on your previous Windows

Phone device, tap Settings > backup.

Your contacts and calendar are backed up automatically to your Microsoft account.

2. On your new Lumia phone, sign in to your Microsoft account. Your contacts, calendar, and text messages are automatically transferred to your new Lumia phone.

Transfer content using OneDrive

Upload your Office documents, photos, and videos to OneDrive to easily transfer them from your old phone to your new Lumia phone.

To easily upload and manage your content in OneDrive, download and install the OneDrive app from:

• Google Play for an Android phone

• iTunes Store for an iPhone

• Store for Windows Phones (if not already in phone)

• Mac App Store for an Apple Mac

• support.microsoft.com for your PC

You need a Microsoft account to sign in to OneDrive.

OneDrive may not be available for all phone models.

1. On your old phone, open the OneDrive app.

2. Tap , and select what you want to upload.

3. Select upload.

You can now sign in to OneDrive with your Microsoft account to access your content on any device and download it when you need it.

Tip: To transfer Office documents, you can also save them directly to OneDrive. To access your documents, on your new Lumia phone, tap Office > OneDrive.

Using services or downloading content, including free items, may cause the transfer of large amounts of data, which may result in data costs.

Transfer content from a Symbian or S40 phone

Use Nokia Suite to transfer your contacts, calendar entries, and photos from a Symbian or S40 phone to your Lumia phone.

Make sure you have the latest Nokia Suite installed on your PC. You can download it from www.microsoft.com/mobile/nokiasuite.

You need a Microsoft account to sign into OneDrive.

1. Use a compatible USB cable to connect your Symbian or S40 phone to your PC.

2. Open Nokia Suite on your PC.

3. Select Copy content to Nokia Lumia, and follow the instructions shown on your computer.

Your files are copied to OneDrive. Your photos are copied to the Pictures folder in OneDrive, and your contacts and calendar events to your Outlook.com.

4. To access your photos, on your Lumia phone, swipe left, and tap OneDrive. Your contacts and calendar events are synced automatically.

Tip: Your Symbian or S40 phone doesn’t support Nokia Suite? Or want to transfer other content, such as your videos? You can also connect your phone to your computer and drag and drop the files you want to transfer onto your computer. If you have the OneDrive desktop app, drag and drop the files straight to the OneDrive folder for automatic upload.

Transfer Outlook info from an Android phone or iPhone

Use your Microsoft account to transfer your Outlook contacts, calendar entries, and to-dos from your Android phone or iPhone to your Lumia phone.

You need a Microsoft account to sync your Lumia phone with Outlook.com.

1. Use a compatible USB cable to connect your phone to your computer.

2. On your computer, set the appropriate sync software, such as Samsung Kies, HTC Sense,

Sony PC Companion, or iTunes, to sync the items to Outlook, and sync contacts, calendar entries, and to-dos from your phone to your computer.

3. In Outlook, add the Microsoft account to Outlook using Microsoft Outlook Hotmail Connector. Go to www.office.microsoft.com, search for Hotmail Connector, and download it to your computer. You may need to configure the Hotmail Connector settings.

4. Sync the content you want from Outlook to your Microsoft account. It may take a while before the content is available on your Microsoft account.

5. To sync the content to your Lumia phone, simply sign into your Microsoft account.

For more info, go to www.windowsphone.com, and see the FAQs on how to sync your Outlook contacts and calendar to Windows Phone.

Basics

Learn how to get the most out of your new phone.

What’s new in this release?

Check some of the key things in this release at a glance.

• Find the settings you’re looking for easily – settings are now reorganized into groups, and

you can even search them.

• Switch your calendar to show week numbers in the monthly view.

• Turn mobile data on and off easily – add a shortcut to the action center.

Get to know your phone

Your phone has two views, start screen and apps menu. To switch between the views, simply swipe left or right.

Start screen: The animated live tiles show your missed calls and received messages, the latest news and weather forecasts, and more. Updates of your pinned contacts are shown on the tile, and you can view your contacts' details directly from the start screen.

Apps menu: All your apps are listed here, all neatly ordered. If you have a lot of apps, to look one up, tap .

To access the Windows Phone software license terms, select Settings > about. Please read the terms. Note that by using the software, you accept the terms. If you do not accept the terms, do not use the device or software. Instead contact Microsoft Mobile or the party from which you purchased the device to determine its return policy.

Switch between views and apps

Not all your apps are on the start screen – swipe to the apps menu to find them. Or check what’s already running on your phone and switch between the apps.

To see all the apps on your phone, on the start screen, simply swipe left. To return to the start screen, swipe right.

Tip: To find an app quickly, tap any letter in the apps menu, and in the following menu, tap the first letter or character for the app you want.

View, switch between, and close open apps

To view the open apps, tap and hold the back key . To switch the app, swipe to the app you want, and tap the app. To close the apps you no longer need, tap .

Navigate the settings menu

On the start screen, swipe down from the top of the screen, and tap ALL SETTINGS. To go to a settings group, tap any settings group title, and select the group you want. To search for a particular setting, tap , and start typing the name of the setting.

Personalize the navigation bar

All Lumia phones have 3 keys across the bottom: the back, start, and search key. You can change the way this navigation bar behaves – or even hide it from the start screen when you don’t need it.

To hide the navigation bar from the start screen when it’s not needed, swipe up from the bottom of the screen. To see the navigation bar again, swipe up.

Change the navigation bar color

You can change the navigation bar color to make it pop out better, or even match your theme. On the start screen, swipe down from the top of the screen, tap ALL SETTINGS > navigation

bar, and change the setting for Navigation bar.

Check notifications on your phone

You can quickly check notifications, change some settings, or add shortcuts to some apps in the action center that opens from the top of the screen.

The notification icon shows you have unread notifications.

1. Swipe down from the top of the screen.

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