RA-8
3 - Service Software InstructionsNokia Customer Care
Quick Guide for Phoenix Service SW Installation
■ Service requirements
Supported operating systems
•Windows 2000 (service pack 2)
•Windows XP (service pack 1)
Hardware requirements
Recommended for Windows 2000
•Processor 700 MHz, RAM memory 256 MB, disk space 150 MB.
Service software
The service software used is called Phoenix. The Phoenix service software requires a 32-bit
operating system and is not compatible with Windows versions 3.X.
Nokia Customer Care3 - Service Software Instructions
■ Phoenix installation steps in brief
DCT-4 generation test and service software is called “Phoenix”.
These are the basic steps to install Phoenix:
•Connect a DK2 dongle or FLS-4S POS flash device.
•Install the Phoenix service SW.
•Install the data package for Phoenix.
•Configure users.
•Manage connection settings (depends on the tools you are using).
•Phoenix is now ready for FLS-4S Point Of Sales flash device use.
•If you use FPS-8:
Update FPS-8 SW.
Activate FPS-8.
Update JBV-1 docking station SW (only when needed).
•Phoenix is now ready for use also with FPS-8 flash prommer and other tools.
Phoenix service software installation contains:
•Service software support for all phone models included in the package.
•Flash update package files for FPS-8* and FLS-4S programming devices.
•All needed drivers for:
DK2 dongle
FLS-4S point of sales flash device
USB devices
Separate installation packages for flash update files and drivers are also available, but it is not
necessary to use them unless updates appear between Phoenix service SW releases. If separate update packages are used, they should be used after Phoenix and data packages have
been installed.
The phone model specific data package includes all product specific data:
•Product software binary files
•Files for type label printing
•Validation file for the fault log repair data reporting system
•All product specific configuration files for Phoenix software components
Phoenix service SW and phone data packages should only be used as complete installation
packages. Uninstallation should be made from Windows’s control panel.
RA-8
3 - Service Software InstructionsNokia Customer Care
Phoenix Service SW
■ Before installation
•Check that a dongle is attached to the parallel port of your computer.
•Download the installation package (e.g.
phoenix_service_sw_a15_2005_41_5_28.exe) to your computer (e.g. C:\TEMP).
•Close all other programs.
•Run the application file (e.g. phoenix_service_sw_a15_2005_41_5_28.exe) and
follow instructions on the screen.
•Administrator rights may be required to be able to install Phoenix depending on
the operating system.
•If uninstalling or rebooting is needed at any point, you will be prompted by the In-
stall Shield program.
•If at any point during installation you get this message:
“Dongle is not found and installation cannot continue.“
Possible reasons may be a defective or too old PKD-1 dongle (five digit serial
number dongle when used with FPS-8 prommer) or that the FLS-4S POS flash
dongle is defective or power to it is not supplied by external charger.
First, check the COM /parallel ports used! After correcting the proble m, inst allation can be restarted.
For more detailed information, please refer to Phoenix Help files. Each feature
in Phoenix has its own Help function, which can be activated while running the
program. Press the F1 key or the feature’s Help button to activate a Help file.
Nokia Customer Care3 - Service Software Instructions
7. If the operating system used requires restarting your computer, the Install
Shield Wizard notifies you about it. Select "Yes..." to reboot the PC immediately
and "No..." to reboot the PC manually afterwards.
After the reboot, components are registered and Phoenix is ready for use. Note that Phoenix
does not work, if components are not registered.
Now the installation of Phoenix service SW is ready and it can be used after:
•Installing phone model specific data package for Phoenix
•Configuring users and connections
•FLS-4S can be used straight away
•FPS-8* can be used after updating flash update package files
RA-8
3 - Service Software InstructionsNokia Customer Care
■ Updating Phoenix installation
If you already have the Phoenix service SW installed on you r computer, you will need to update
it when new versions are released.
Always use the latest available versions of both the Phoenix service SW and the phone specific
data package. Instructions can be found in phone model specific Technical Bulletins and phone
data package readme.txt files (shown during installation).
To update Phoenix, you need to take exactly the same steps as when installing it for the first
time.
1. Download the installation package to your computer hard disk.
2. Close all other programs.
3. Run the application file (e.g. phoenix_service_sw_a15_2005_41_5_28.exe).
4. Newer version of Phoenix is installed.
5. Driver versions are checked and if need be, updated.
When you update Phoenix (e.g. a10_2003_33_5_22 to a11_2003_41_5_28.exe), the update
takes place automatically without uninstallation.
If you try to update Phoenix with the same version that you already have (e.g.
a15_2005_41_5_28 to a14_2005_42_6_28), you are asked if you want to uninstall the current
Phoenix version. In this case you can choose between total uninstallation and repair.
If you try to install an older version (e.g. downgrade from a15_2005_41_5_28 to
a14_2005_33_5_22), installation will be interrupted.
Please always follow the instructions on the screen.
RA-8
3 - Service Software InstructionsNokia Customer Care
3. If the operating system does not require rebooting, click “Finish” to complete.
4. If the operating system requires rebooting, Install Shield Wizard notifies
you about it. Select "Yes..." to reboot the PC immediately and "No..." to reboot the
PC manually afterwards.
Nokia Customer Care3 - Service Software Instructions
■ Repairing Phoenix installation
If you experience any problems with service software or suspect that files have been lost, you
can use the repair function before completely reinstalling Phoenix. Note that the original installation package (e.g. phoenix_service_sw_a15_2005_41_5_28.exe) must be found on your PC
when you run the repair setup.
To repair:
1. Run Windows Control Panel.
2. Choose Add / Remove Programs -> “Phoenix Service Software”.
3. Click "Add/Remove". In the following view, select “Repair”.
Phoenix reinstalls the required components and registers them, procedure is the same as in
the update installation.
RA-8
3 - Service Software InstructionsNokia Customer Care
Data Package for Phoenix (Product Specific)
■ Phoenix data package overview
Each product has its own data package (DP). The product data package contains all productspecific data files to make the Phoenix Service Software and tools usable with a certain phone
model:
•Product software Binary files
•Files for type label printing
•Validation file for the Faultlog repair data reporting system
•All product-specific configuration files for Phoenix software components
Data files are stored under C:\Program Files\Nokia\Phoenix (default).
■ Before installation
•Product data package contains all product specific data to make the Phoenix
service software and tools usable with a certain phone model.
•Check that the dongle is attached to the parallel port of your computer.
•Install Phoenix service SW.
•Download the installation package (e.g. RAE-6_dp_v_1.0_MCUSW4_51.exe) to
your computer (e.g. C:\TEMP).
•Close all other programs.
•Run the application file (e.g. RAE-6_dp_v_1.0_MCUSW4_51.exe) and follow in-
structions on the screen.
Please note that very often the Phoenix service SW and the phone specific data package for
Phoenix come in pairs, meaning that certain version of Phoenix can only be used with certain
data package version. Always use the latest available versions. Instructions can be found in
phone model specific Technical Bulletins and readme.txt files of the data packages.
RA-8
3 - Service Software InstructionsNokia Customer Care
4. From this view, you can see the contents of the data package. Read the text carefully. There should be information about the Phoenix version needed with
this data package. Click “Next”.
5. To continue, confirm location and click “Next”. Install shield checks where the
Phoenix application is installed and the directory is shown.
RA-8
3 - Service Software InstructionsNokia Customer Care
8. To complete installation, click “Finish”.
You now have all phone model specific files installed in your Phoenix service SW.
Now Phoenix can be used to for example flash phones and print type labels after:
•Configuring users
•Managing connections
•FLS-4S can be used right away
•FPS-8* can be used after updating flash update package files to it
Nokia Customer Care3 - Service Software Instructions
■ Uninstalling data package
1. To uninstall the data package manually from Windows, choose Control Panel
/ Add / Remove Programs/ -> RA-8 Phone Data Package.
2. If you try to install the same version of Phoenix data package that you already
have, you are asked if you want to uninstall the current version. Answer “OK” to
uninstall, “Cancel” if you do not want to uninstall.
Older versions of data packages need not be uninstalled unless instructions to do
so are given in the readme.txt of the data package and bulletins concerning the
release. Please read all related documents carefully.
3. Once the previously installed data package is uninstalled, click “Finish”.
4. To continue installation from the beginning, run the RAE-6_dp_v_1.0_MCUSW4_51.exe again.
RA-8
3 - Service Software InstructionsNokia Customer Care
Configuring Users
To configure users:
1. Start Phoenix service SW and login.
2. To add new user or edit an existing one, click “Maintain”. If a user ID is already
configured, choose your own user ID from the list and click “OK”.
3. To add information for the new user, click “New”.
4. Type in your name and Initials to fields and click “OK”.
5. User has now been created, click “OK”. You are now able to login with this
username, click “OK”
Nokia Customer Care3 - Service Software Instructions
Managing Connections
Manage connections feature in Phoenix is for selecting, editing, and deleting existing connections, and creating new ones.
To manage connections:
1. Start Phoenix service SW and login.
2. From the “File” menu, choose “Manage Connections”.
3. In this dialog, you can select, edit, delete existing connections and create new
ones. You can create a connection either manually or by using a Connection Wizard.
To add new connection, click “Add” and select if you want to create it manually or
by using the Wizard.
Nokia Customer Care3 - Service Software Instructions
9. Click “Apply”.
The connection is now selected and can be used after closing the “Ma nage Co n-
nections” window.
The selected connection is shown at the right-hand bottom corner of the screen.
10.To use the selected connection, connect the phone to Phoenix with correct
service tools, make sure that it is switched on and choose “Scan Product”.
When a product is found, Phoenix loads product support and when everything is
ready, the name of the loaded product support module and its version are shown
at the bottom of the screen, for example:
RA-8
3 - Service Software InstructionsNokia Customer Care
Updating Flash Support Files for FPS-8* and FLS-4*
■ Before installation
•Install Phoenix service SW.
•Install phone model specific data package for Phoenix.
•The flash support files are delivered in the same installation package with Phoenix
data packages or newer Phoenix packages beginning from September 2003.
•Normally it is enough to install Phoenix and phone’s data package because the
Phoenix installation always includes the latest flash update package files for FLS-4S
/ FPS-8*.
•Separate installation package for flash support files is available, and the files can
be updated by following these instructions (if updates appear between Phoenix /
data package releases).
■ Installing flash support files (only separate installation package)
If you are not using a separate installation package, you can skip this section.
1. To start installing, double-click flash_update_03_13_001.exe.
If the same version of the flash update package already exists, and you want to
reinstall it, the previous package is first uninstalled. Restart installation again after
Nokia Customer Care3 - Service Software Instructions
that.
If you try to downgrade the existing version, the setup will be aborted. However,
if you want to downgrade, uninstall newer files manually from the Control Panel
and then rerun the installation again.
If an older version exists on your PC and it needs to be updated, click “Next” to
continue installation.
It is highly recommended to install the files to the default destination folder
C:\Program Files\Nokia\Phoenix.
2. To continue, click “Next”.
Note! When installing the flash update files for the first time you may choose an-
RA-8
3 - Service Software InstructionsNokia Customer Care
4. When a new FPS-8 flash update package is installed to your computer, you are
asked to update the files to your FPS-8 Prommer. To update files, click ”Yes”.
The update procedure takes a couple of minutes, please wait until you are notified
that the update has been successful.
RA-8
3 - Service Software InstructionsNokia Customer Care
2. Select the appropriate fps8upd.ini file under the C:\Program Files\No-kia\Phoenix\Flash directory
3. All files can be loaded separately to FPS-8. To do this, press the right mouse
button in the ”Flash box files” window and select the desired file type. More information and help can be found from the “Help” dialog.
Nokia Customer Care3 - Service Software Instructions
Activating and Deactivating FPS-8
Before the FPS-8 can be successfully used for phone programming, it must be first activated.
If there is a need to send the FPS-8 box to somewhere, e.g. for repair, the box must be first
deactivated.
■ Activating FPS-8
1. Fill in the “FPS-8 activation request” sheet included in the FPS-8 sales package and follow the instructions given in the sheet.
2. When the activation file is received (e.g. 00000.in), copy it to C:\Program-Files\Nokia\Phoenix\BoxActivation directory (this directory is created when Phoenix is installed).
3. Start Phoenix service software.
4. From the Flashing menu, choose ”FPS-8 Maintenance”.
RA-8
3 - Service Software InstructionsNokia Customer Care
JBV-1 Docking Station SW
The JBV-1 docking station is a common tool for all DCT-4 generation products. In order to
make the JBV-1 usable with different phone models, a phone specific docking station adapte r
is used for different service functions.
The JBV-1 docking station contains software (firmware) which can be updated.
You need the following equipment to be able to update JBV-1 software:
•PC with USB connection
•Operating System supporting USB (Not Win 95 or NT)
•USB cable (can be purchased from shops or suppliers providing PC hardware
and accessories)
•JBV-1 docking station
•External power supply 11-16V
■ Before installation
•Download the Jbv1_18_update.zip file to your compute r (e.g. C:\TEMP) from your
download web site.
•Close all other programs.
•Follow instructions on the screen.
■ Installing SW needed for the JBV-1 SW update
Note: DO NOT CONNECT THE USB CABLE / JBV-1 TO YOUR COMPUTER YET!
1. To run the Jbv1_18_update.zip file and start SW installation, double click “Se tup.exe”.
Files needed for JBV-1 package setup program are extracted.
Installation begins, please read the information displayed.
Nokia Customer Care3 - Service Software Instructions
6. After a successful installation, click “Finish” to complete.
YOU CAN NOW CONNECT THE USB CABLE / JBV-1 TO YOUR COMPUTER.
7. Connect power to JBV-1 (11-16V DC) from external power supply, then connect USB cable between JBV-1 USB connector and PC.
8. Install or update the JBV-1 USB drivers which are delivered with the JBV-1 SW
installation package. They can be found in folder:
C:\Program Files\Nokia\ JBV-1 Firmware Update\JBV-1USB driver
If there is no previously installed JBV-1 firmware update package installed on your
computer, Windows detects the connected USB cable and drivers for the new
HW. Please follow the instructions and allow Windows to search and install the
best drivers available.
If there is a previously installed JBV-1 firmware update package (v 17 or older) on
your computer, please update the JBV-1 USB driver. Please see the readme.txt
file under:
C:\Program Files\Nokia\ JBV-1 Firmware Update\JBV-1USB driver – folder for instructions on how to update the JBV-1 USB Driver.
After you have installed or updated the JBV-1 USB driver, the actual JBV-1 SW
update begins.
9. Go to folder C:\Program Files\Nokia\JBV-1 Firmware Update\JBV-1 Firmware
Update.
10. To start the JBV-1 SW update, double click fwup.exe.
RA-8
3 - Service Software InstructionsNokia Customer Care
JBV-1 firmware update starts and shows the current status of the connected JBV-
1.
11.If the firmware version read from your JBV-1 is not the latest one available (v.
17 or older), it needs to be updated to version 18. To do this, click “Update
Firmware”.
If you simply want to check the SW version, click “Refresh Status”.
12.To update your JBV-1 to the latest version 18, choose file JBV1v18.CDE and
“Open”.
Please wait, it takes a while until you can hear a “click” from the JBV-1.
The older sw file JBV1v17.CDE is visible in this view only if the previous JBV-1
RA-8
3 - Service Software InstructionsNokia Customer Care
RF Tuning: Quick Guide for Tuning with Phoenix
■ General remarks
•RF tunings must be performed in the same order as shown in this document. The
order of the corresponding menu items in the service software may be different.
•If baseband tunings are needed, they should be completed before the RF tunings.
•Avoid unnecessary tuning. Factory tuning values are always the most accurate
ones.
•Screenshots described in this document may change as the service software is
developed.
•Kindly refer to the Phoenix help files, the phone model specific service manual
and bulletins for help.
NOTE! RF tunings need to be done ONLY if any RF block component is replaced. Howeve r, RF
tunings are also recommended if tuning values have disappeared for some reason.
3 - Service Software InstructionsNokia Customer Care
Autotuning
Autotune feature is designed to align product’s RF part easier and faster. By this autotune component the product is tuned automatically. The user only needs to press ‘Tune’ and the product’s RF is tuned and results are shown to the user. Component controls all the needed RF
equipment (RF generator and TX measuring device) except voltage supplier. The phone
should always be in local mode.
NOTE! Automatic tuning is ALWAYS the primary tuning mode. Manual tuning is not recommended.
The following diagram describes where the autotune component is located in the TSS architecture:
Figure 2: Autotune component in TSS architecture
utotune U I
Au totu n e F N
Manual tune FNsG P IB FN
MTI
Phone
GPIB Equipment
Autotune is a pair of two different components. One is User Interface and the other is FunctioNal. UI does not contain any functionality. MTI takes care of phone messages.
The Autotune component is located in the Tuning menu:
Figure 3: Autotune menu in Phoenix
Note! This menu is not visible with PKD-1 and PKD-1P dongles.
RA-8
3 - Service Software InstructionsNokia Customer Care
Set Loss
Figure 5: Set Loss menu
Set Loss is the component for saving RF-losses (of cables and jigs) to file. These loss values
are needed when you tune the phone with Phoenix (using the Autotune component). When you
measure the losses you have to be very careful, because these value s affect directly how well
the phone is tuned.
NOTE! This component is only for Autotune uses.
■ Environment
Figure 6: Loss values
Hardware requirements:
PC with Windows 2000/XP.
Power supply
Product specific module jig
RF-splitter and -cables
RA-8
3 - Service Software InstructionsNokia Customer Care
RF equipment (only one of each is needed)
TX/RX:
CMU200
TX:
Agilent E4406 (VSA series transmitter tester)
Agilent E4445 (PSA series transmitter tester)
Rohde&Schwarz, FSE-family of Signal Analyzers
Rohde&Schwarz, FSIQ-family of Signal Analyzers
RX:
Agilent ESG family of RF Signal Generators
Rohde&Schwarz, SME-family of Signal Generators
Figure 7: Preferred setup environment
Figure 8: Alternative setup environment
GPIB addresses are not defined. Component finds the addresses and uses them automatically.
If several TX tuning devices are connected, this component uses Agilent (VSA or PSA). In RX
side, Agilent has highest priority.
RA-8
3 - Service Software InstructionsNokia Customer Care
Protection
Components are protected by PKD-1CS, PKD-1NS, PKD-1 and PKD-1P dongles using standard TSS protection procedure. Autotuning itself is possible with all these dongles b ut with PKD1P and PKD-1 dongles user is not able to set the loss.
Nokia Customer Care3 - Service Software Instructions
To use FLS-4S Flash Dongle you have to follow the user guide inside the sales package.
Please check always for the latest version of flash software, which is available on Nokia Partner
Web Site / Nokia Online.
It is very important to follow this insertion and
removal procedure, otherwise the contact pins of
Flash Adapter will be damaged.
1.) Remove the Sealing Plug carefully by using
the dental tool. Do not scratch the test pads.
The Flash Adapter is equipped with a movable
part, which is attached to the springs for fitting into
the battery holder.
2.) Insert by starting from Battery Spring side.
(NOT from Battery Connector side) T o fix the Fla sh
Adapter first press the adapter spring and then
connect the test pins with the test pads of the
device.
3.) Now, make sure that the contacts springs are
settled correctly.
3 - Service Software InstructionsNokia Customer Care
■ JBV-1 flash concept with FPS-10
8
9
10
7
6
4
2
1
5
3
Figure 12: JBV-1 flash concept with FPS-10
ItemTypeDescription
1JBV-1Docking station
2DA-21Docking station adapter
3CA-41PSDC power cable
FlashFPS-10+DA-21_VP06-10-05
4XCS-4Modular cable
5FPS-10Flash prommer box
6CA-31DUSB A to B cable
7CA-31DUSB A to B cable, incl. in FPS-10 sales pack
8PKD-1Software protection key
9Service SW CD-ROM
10AC-33AC charger, incl. in FPS-10 sales pack