Nokia 9300i user guide

9243054
Issue 1
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VPN Client
User’s Guide
9243054
Issue 1
Copyright © 2005 Nokia. All rights reserved.
the implied warranties of merchantability and fitness for a particular purpose, are ma de in relation to the accuracy, reliability or contents of this document. Nokia reserves the right to revise this document or withdraw it at any time without prior notice The availability of particular products may vary by region. Please check with the Nokia dealer nearest to you.
Contents
Virtual private networking....................... 4
Managing virtual private networking..............................4
Installing VPN client.............................................................5
System requirements....................................................5
Managing VPN policies........................................................5
Installing VPN policies from VPN policy servers... 5
Installing VPN policies from SIS files....................... 6
Viewing VPN policies .................................................... 6
Checking policy status ................................................. 7
Checking certificate status.........................................7
Updating VPN policies..................................................8
Deleting VPN policies ...................................................8
Managing VPN policy servers.............................................8
Connecting to VPN policy servers............................. 8
Installing settings from SIS files ............................... 9
Adding VPN policy servers...........................................9
Editing VPN policy servers.........................................10
Synchronising VPN policy servers ...........................11
Enrolling VPN certificates .........................................11
Deleting VPN policy servers ......................................11
Managing VPN access points...........................................11
Viewing the VPN log...........................................................12
Key store passwords ...........................................................13
Creating or changing a key store password.........13
Entering key store passwords...................................13
Using VPN with applications ...........................................13
Authenticating to VPN gateways............................14
Troubleshooting...................................................................14
Copyright © 2005 Nokia. All rights reserved.
Virtual private networking
With virtual private networking (VPN), you can create encrypted connections to information you need while away from the office. You are in touch and in control with encrypted access to your enterprise network for email, database applications, and intranet.
Remote network traffic needs to be protected. Your company might use a VPN to tunnel network traffic and apply appropriate security policies. A VPN helps provide network transactions with privacy and integrity and
Virtual private networking
allows users to be authenticated and authorized for access to networks and network services.
To create a VPN, a gateway and the device authenticate each other and negotiate encryption and authentication algorithms to help protect the privacy and integrity of the information that you access.

Managing virtual private networking

To use VPN connections, you first create VPN access points, and then select VPN access points when you use applications to connect to the enterprise. A VPN connection is created to the enterprise network over another type of Internet access point connection. The connection is created and encrypted according to a VPN
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4
policy that is loaded when you connect to a VPN access point.
To use virtual private networking
1 Install VPN client.
For more information, see “Installing VPN client” on page 5.
2 Specify a connection to a VPN policy server.
You can specify settings for a VPN policy server in VPN
management or install the settings from a Symbian
installation system (SIS) file.
For more information, see “Connecting to VPN policy servers” on page 8.
Note: If you install VPN policies from SIS files, you do not have to create connections to VPN policy servers.
3 Install VPN policies from the VPN policy server.
For more information, see “Installing VPN policies from VPN policy servers” on page 5.
4 Create VPN access points.
VPN access points specify an Internet access point and a VPN policy.
Note: VPN access points combine VPN policies with Internet access points. When you synchronise a VPN policy server for the first time, matching VPN access points are
created for each policy that you install on the device.
For more information about creating and selecting VPN access points, see “Managing VPN access points” on page 11.
5 Select a VPN access point when you use applications to
connect to the enterprise network. For more information, see “Using VPN with applications” on page 13. A VPN connection is created on top of the Internet access point connection.

Installing VPN client

You receive VPN client as a standard SIS file. You install VPN client on a device in the same way that you install other software. For more information about how to install software on a device, see the documentation of the device.
You do not need the VPN client SIS file after the installation. Delete the SIS file to release memory.

System requirements

You can install VPN client on a memory card or on device memory. The memory card must be in the device for VPN client to work.
During the installation of VPN client, you need at least 1.5 MB of memory in the device.
After the installation, VPN client reserves 900 K of memory on the device or on a memory card. Each VPN policy typically requires from 1 K to 16 K of memory on the device.

Managing VPN policies

VPN policies define the method that VPN client and a VPN gateway use to authenticate each other and the encryption algorithms that they use to help protect the confidentiality of the data. Administrators create VPN policies and store them on VPN policy servers or deliver them to you as SIS files. You install VPN policies from a VPN policy server in VPN management.

Installing VPN policies from VPN policy servers

In VPN management, you can install VPN policies from a VPN policy server.
Tip! VPN policy servers are servers on the enterprise network that contain VPN policies.
To install VPN policies
1 Go to Tools > Control panel > Connections > VPN
management.
2 Press Yes when VPN management prompts you to
install VPN policies.
3 Press Yes again to add VPN policy servers.
Virtual private networking
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5
4 Specify settings for connecting to a VPN policy server
and press Done. For more information, see “Connecting to VPN policy servers” on page 8.
5 Press Yes to synchronise the VPN policy server. 6 Create a key store password and press OK.
Tip! A key store password helps protect
private keys in VPN policies and VPN policy server connections from unauthorized use.
For more information, see “Creating or changing a key store password” on page 13.
Virtual private networking
The device connects to the VPN policy server.
7 Verify the identity code of the VPN policy server and
key in the missing characters to establish trust between the device and the VPN policy server and press OK. You can skip this step if you install the settings for the VPN policy server from a SIS file.
Tip! A VPN policy server identity code is the fingerprint of the VPN policy server certificate, which identifies the certificate.
For more information, see “Adding VPN policy servers” on page 9.
8 Key in authentication information to access the VPN
policy server and press OK. Administrators tell you what information to key in.
VPN policies are installed on the device.
Note: If you press Cancel, VPN policies are not installed. Select Install to install VPN policies from a VPN policy server.

Installing VPN policies from SIS files

Administrators can deliver VPN policies to you as SIS files. If you install VPN policies from SIS files, you do not have to define connections to VPN policy servers. After you install VPN policies, you can create VPN access points and associate them to applications.
If the VPN policies contain private keys and corresponding certificates, administrators define key import passwords to help protect the private keys. Administrators should use a secure method to deliver the key import password to you.
Tip! A key import password helps protect the private keys in a VPN policy file.
To install VPN policies from SIS files, type the key import password in Password and press OK. Then type the key store password in Password and press OK.

Viewing VPN policies

In VPN management, you can view, update, and delete the VPN policies that you install on a device.
To view VPN policy details, select a VPN policy and press
Open to view more information.
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6
Scroll to view the following information about each VPN policy:
Description shows additional information about the
VPN policy. The description is read from the VPN policy. Administrators define the description when they create the VPN policy.
Policy status indicates whether the VPN policy is ready
to use or not or whether it is already in use.
Certificate status indicates whether valid user
certificates are available in the device.
Policy name shows the name of the VPN policy.
Administrators define the name when they create the VPN policy.
Policy server name shows the name of the VPN policy
server from where you installed the VPN policy. You give names to VPN policy servers when you define connections to VPN policy servers. This field is hidden if you installed the VPN policy from a SIS file.
Updated shows the date when the VPN policy was last
updated from the VPN policy server. This field is hidden if you installed the VPN policy from a SIS file.

Checking policy status

Policy status can have the following values:
Active — you created a connection to a VPN access point
that is associated with the VPN policy. When you create a connection, the VPN policy is activated.
Associated with a VPN access point — you associated the VPN
policy with one or several VPN access points. You can
select any of the VPN access points to activate the VPN policy.
Not associated with a VPN access point — you must associate
the VPN policy with a VPN access point to activate the VPN policy.
Note: The VPN policy details view is not refreshed if the policy status changes while the view is open.

Checking certificate status

Certificate status can have the following values:
OK — at least one valid certificate is available in the
device or you do not use certificates to authenticate to VPN gateways.
Expired — lifetime of one or more certificates has ended.
If you cannot create a VPN connection, update the VPN policy to enroll new certificates.
Missing — One or more of the required certificates cannot
be found on the device. If you cannot create a VPN connection, try to update the VPN policy to enroll new certificates.
Not yet valid — one or more certificates are for future use.
This value might also mean that the date and time on the device are set in the past, time zones are not set correctly, or the daylight-saving setting is turned on.
To delete the VPN policy, press Delete.
To close the VPN policy details, press Close.
Virtual private networking
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7

Updating VPN policies

When you create a connection to a VPN access point, VPN client checks the status of the VPN policy that is associated with the VPN access point from the VPN policy server. If administrators created a new version of the VPN policy, the new version is installed on the device. If administrators deleted the VPN policy from the VPN policy server, the VPN policy is removed from the device.
Changes become effective the next time you create a connection to the VPN access point, so they do not affect the current VPN connection.
Virtual private networking
You can also update a VPN policy in VPN management.
To update a VPN policy, select a VPN policy and press
Update. VPN client checks the status of the VPN policy
from the VPN policy server.

Deleting VPN policies

VPN policies are deleted automatically after administrators delete them from the VPN policy server when you update a VPN policy or synchronise the VPN policy server.
If you delete a VPN policy in VPN management that still exists on the VPN policy server, the VPN policy is installed again when you synchronise VPN policies from the VPN policy server.
To delete a VPN policy, select the VPN policy, and press Ctrl + D.
You cannot use a VPN access point if you delete the VPN policy that is associated with it.

Managing VPN policy servers

In Policy servers, you can install VPN policies from VPN policy servers. When you create a connection to a VPN access point, the device connects to the VPN policy server to automatically update the VPN policy that is associated with the VPN access point. To update all VPN policies, synchronise VPN policy servers with the device.

Connecting to VPN policy servers

When you install VPN policies from a VPN policy server, you create a trust relationship between the device and the VPN policy server. To create the trust relationship, you must authenticate the VPN policy server and the VPN policy server must authenticate you.
After the VPN policy server authenticates you, VPN client generates a private key and enrolls a corresponding certificate for you. The private key and certificate are stored in a key store on the device. The certificate authenticates you to the VPN policy server.
Tip! Administrators can deliver to you a SIS file that contains settings that specify a connection to a VPN policy server or you can add the VPN policy server in VPN management.
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8

Installing settings from SIS files

You can install VPN policy server settings on the VPN policy server from a SIS file. You install the settings on a device in the same way that you install other software.
The settings consist of the address and server certificate of the VPN policy server. The server certificate makes the device trust the VPN policy server, so you only need to present a user name and password to prove your identity.
The SIS file does not contain settings for the Internet access point to connect to the VPN policy server. To specify the Internet access point, edit VPN policy server settings. You can also select the Internet access point when you connect to the VPN policy server.
If administrators do not sign the SIS file, a security warning is displayed when you install the SIS file. You can ignore the warning if you can be sure that you received the SIS file from administrators.
You must exit VPN management before you install the settings from a SIS file or installation fails.

Adding VPN policy servers

In Policy servers, you can specify settings for a VPN policy server if you do not install the settings from a SIS file.
When you connect to the VPN policy server address for the first time, the device does not trust the VPN policy server, so you must authenticate the VPN policy server. You receive a VPN policy server identity code from
administrators. You check and complete the VPN policy server identity code and VPN client verifies it.
After successful authentication, VPN client enrolls a certificate from the VPN policy server for subsequent authentication to the VPN policy server.
To add a VPN policy server, press New. Key in the following settings:
Policy server name — you can choose any name, but it must be unique in VPN policy servers. If you leave this field empty, Policy server address is inserted in this field. The policy server name appears in the VPN policy server list and on the title bar of the VPN policy server settings dialog.
Policy server address — host name or IP address of the VPN policy server to install VPN policies from. You can also specify a port number, separated with a colon (:). You receive the policy server address from administrators.
Internet access point — Internet access point used to connect to this VPN policy server. Administrators tell you which access point to select.
To install VPN policies from the VPN policy server, press Yes when VPN management prompts you to sychronise the VPN policy server.
Tip! Synchronising means that VPN client connects to a VPN policy server to check for
Virtual private networking
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9
new, updated, or removed VPN policies and installs the VPN policies on the device.
When you connect to the VPN policy server address for the first time, the VPN policy server is not trusted, so you must authenticate the VPN policy server. You receive a VPN policy server identity code from administrators.
To verify the identity of the VPN policy server, carefully compare the VPN policy server identity code in the VPN
policy server identity code dialog with the code that you
receive from administrators, key in the missing characters in Missing characters, and press OK.
Virtual private networking
To authenticate to the VPN policy server, key in your user name in Policy server user name and password in Policy
server password and press OK in the VPN policy server authentication dialog.
Administrators tell you the user name and password to key in.
VPN client enrolls a certificate for subsequent authentication to the VPN policy server and installs VPN policies on the device.
Note: If you install VPN policy server settings from a SIS file, you do not have to verify VPN server identity and this view never appears.
Tip! A policy server user name and password help protect the VPN policy server from unauthorized access.
Tip! Enrolling a certificate means sending a certification request to a certification authority and receiving a certificate.
You can now create VPN access points and associate them with applications.

Editing VPN policy servers

In Policy servers, you can view, edit, synchronise, and delete VPN policy servers.
To view or change the settings for a VPN policy server, select the VPN policy server and press Edit to change:
Policy server name — name for the policy server. Policy
servers shows the new name.
Internet access point — Internet access point used to connect to this VPN policy server. If you deleted the access point that is associated with the VPN policy server, Internet access point shows the text (not selected). If you deleted all access points, VPN
management cannot save the settings.
You cannot change Policy server address after you install VPN policies from the VPN policy server, because the VPN policy server sends the address to VPN management during the first connection.
To delete the VPN policy server, press Delete.
To save the settings, press Done.
Tip! To close the view without saving your changes, press Esc.
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Synchronising VPN policy servers

To install and update policies from the VPN policy server, select a VPN policy server and press Synchronise.
VPN client connects to the VPN policy server to check whether administrators added, updated, or deleted VPN policies.
If the VPN policy server contains new VPN policies or new versions of VPN policies, the VPN policies are installed on the device. If administrators deleted VPN policies from the VPN policy server, the VPN policies are removed from the device.
Note: When you synchronise a VPN policy server for the first time, matching VPN access points are created for each policy that you install on the device. VPN access points combine VPN policies with Internet access points.
When you connect to a VPN policy server to install or update VPN policies, you might need to enroll VPN certificates from the VPN policy server.

Enrolling VPN certificates

VPN client creates a certification request for each required certificate and sends the request to the VPN policy server. The VPN policy server enrolls each requested certificate from a certification authority and returns it to VPN client.
The certification request and the corresponding certificate contain the identity of the user. Depending on the VPN policy server configuration, the VPN policy server user identity might be used as the user identity in VPN certificates. If this is not possible, VPN management asks the user identity from you for a particular domain. Administrators tell you what information to key in.
To create certification requests, in the VPN user identity dialog, key in your certificate user identity for the specified domain in User identity and press OK.

Deleting VPN policy servers

To delete a VPN policy server, select the VPN policy
server and press Ctrl + D.
VPN management asks you to confirm the deletion of the
VPN policies that you installed from the VPN policy server.

Managing VPN access points

A VPN access point is a virtual access point that combines a VPN policy and an Internet access point. Select a VPN access point in Internet access point lists to create a VPN connection.
In VPN access points, you can view, create, and delete VPN access points on the device. Go to Tools > Control panel >
Connections > VPN access points. An icon indicates the type
of the Internet connection over which the VPN connection is created.
Virtual private networking
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11
To create VPN access points, press New. In General
settings, key in the following settings:
VPN access point name — identifies the VPN access point in Internet access point lists.
Internet access point — name of the Internet connection over which the VPN connection is created.
VPN policy — name of the VPN policy that is associated with the VPN access point.
Network — identifies the VPN network. You must select a different network than the network for the Internet access point.
Virtual private networking
To select a network, go to Network and press Change:
• Select a network and press OK.
To add a network, press New network, key in a name
To rename a network, press Rename network, change
To specify settings for a proxy server in the enterprise network, go to Proxy settings and key in the following
settings:
Note: If you create VPN connections to several VPN gateways, create separate networks for connecting to each VPN gateway.
for the network in Network name, and press OK.
the network name in Network name, and press OK.
Note: A proxy server is an intermediate server that acts as a security barrier between an intranet and the Internet. Administrators tell you the appropriate settings.
Proxy protocol — protocol that the proxy server uses.
Use proxy server — select Yes to specify settings for a proxy server in the enterprise network.
Proxy server — address of a proxy server in the enterprise network.
Port number — port number to connect to the proxy server.
No proxy for — Internet addresses to bypass the proxy server for particular sites.
To view and edit VPN access point settings, select a VPN access point and press Edit.
To delete a VPN access point, select a VPN access point and press Ctrl + D.
To save the settings, press Done.
Tip! To close the view without saving your changes, press Esc.

Viewing the VPN log

The VPN log contains log messages that are recorded when you update and synchronise VPN policies and use VPN access points to create VPN connections to VPN gateways.
In Log, you can view and clear log messages. You can view the message type, the time when each message is recorded, and the beginning of the log message.
indicates error, warning, and information.
To view the complete log message, press Open.
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Log sorts log messages by the time and date when they are
recorded, most recent messages first. You can view messages up to the time when you opened Log.
To view the most recent log messages, press Refresh.
Log messages can contain error, status, and reason codes. Report the codes to administrators when you report errors.
To delete all log messages from the log, press Clear log.
Log messages are recorded to a circular buffer. When the log size reaches 20 kilobytes, new log messages are written on top of the oldest log messages.

Key store passwords

In Password, you can create or change a key store password. A key store password helps protect private keys in the device and VPN policy server connections from unauthorized use.

Creating or changing a key store password

You create a key store password when you install the first VPN policy. Create key store passwords that are long and difficult enough to help protect the information in the device. If the key store password is broken, the enterprise network might be exposed to unauthorised access.
Tip! A key store password must be at least six characters long and can contain letters, numbers, and special characters.
To change the key store password, press Change
password.
Key in a password that is easy for you to remember but difficult for anyone else to guess in Password. To avoid typing errors, key in the password again in Confirm and press OK.

Entering key store passwords

You must enter the key store password when you:
• Install new or updated VPN policies from VPN policy servers.
• Use applications to connect to VPN access points that require certificate authentication.

Using VPN with applications

When you use an application to create a connection to a VPN access point, the device:
• Connects to the Internet access point that is associated with the VPN access point.
• Loads the VPN policy that is associated with the VPN access point.
• Connects to a VPN gateway to create a VPN connection.
Virtual private networking
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13

Authenticating to VPN gateways

You need to prove your identity when you log on to the enterprise VPN. The VPN policy determines the authentication method that you use:
• Certificate-based authentication — you must have a certificate that a trusted certification authority signs. You use online certificate enrollment to obtain the certificate or you install certificates when you install the VPN policy from a SIS file.
• Legacy authentication — you use user names and passwords or passcodes to authenticate.
Virtual private networking
Administrators create the user names and passwords or give you SecurID tokens to generate the passcodes.
If you use certificates for authentication, enter the key store password.
If you use legacy authentication, key in VPN authentication information when you use applications to connect to VPN access points and the device negotiates encrypted connections with the VPN gateway.
To use usernames and passwords to authenticate to a VPN gateway, key in your VPN user name in VPN user
name and VPN password in VPN password. Press OK.
To use usernames and passcodes to authenticate to a VPN gateway, key in your VPN user name in VPN user
name. Generate a SecurID passcode and key in it in VPN passcode. Press OK.
If the SecurID token has become out of synchronisation with the time clock of the ACE/Server, you are prompted for the next passcode that the ACE/Server uses as a new reference for the time base of the token. Key in your VPN user name in VPN user name. Generate and key in a new passcode in Next passcode and press OK. If this fails, contact administrators.

Troubleshooting

This section lists error messages in alphabetical order, describes the possible causes of the errors, and suggests actions to recover from the errors.
Authentication failed.
• You key in an incorrect user name or password when you authenticate to a VPN policy server or log on to a VPN.
• You key in the wrong passcode when you are prompted for the Next passcode.
Try the following solutions:
• Check your user name and password and try again.
• Generate and key in a passcode.
Automatic policy server logon failed. Enter policy server user name and password to continue.
The certificate that authenticates you to the VPN policy server expires or administrators revoke the certificate.
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Report this error to administrators, who give you a one­time password for logon. Key in the user name and one­time password to authenticate to the VPN policy server. VPN client enrolls a new certificate for you.
Automatic policy server logon failed. See VPN log for details.
The validity period of the certificate that authenticates you to the VPN policy server has not begun yet.
Check the date and time settings or wait until the validity period of the certificate begins.
Crypto library is too weak.
If the cryptographic library that is installed on the device is too weak, you cannot use VPN connections.
Contact administrators.
Incorrect password.
You key in an incorrect key store password or key import password.
Check the password and try again.
You receive the key import password from administrators. You create the key store password yourself.
Policy server is currently in use. Unable to delete.
You cannot delete a VPN policy server while you update VPN policies from the server. If you use an application that creates a connection to a VPN access point, VPN policies are automatically updated.
Wait until VPN policy update finishes and try again.
Policy server logon failed. Delete and re-create the server definition.
The server certificate of the VPN policy server expires.
To delete the VPN policy server, select the VPN policy server in Policy servers and press Ctrl + D.
To add the VPN policy server again, press New, or ask the administrator for a SIS file that contains new settings for the VPN policy server.
Policy update failed. See VPN log for details.
Policy server synchronisation failed. See VPN log for details.
An error occurs while VPN policies are downloaded from the VPN policy server or installed on the device.
To update a VPN policy, select a VPN policy in Policies and press Update.
To install policies from the VPN policy server, select a VPN policy server in Policy servers and press Synchronise.
Server identity code is incorrect.
You key in an incorrect string when you are prompted to key in the VPN policy server identity code.
Check the VPN policy server identity code carefully against the code that you receive from administrators and key in the missing characters again.
VPN connection activation failed. See VPN log for details.
Virtual private networking
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15
Legacy authentication failed or the certificate that you use to authenticate to the VPN gateway is missing, expired, or its validity period has not begun yet.
Check the date and time settings on the device.
To update a VPN policy, select a VPN policy in Policies and press Update.
VPN policy in use has been deleted. Try reconfiguring the internet access point.
The VPN policy that was associated with the VPN access point became obsolete and was deleted automatically.
To associate another VPN policy with the VPN access
Virtual private networking
point, in VPN access points, select the VPN access point, and press Edit.
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Copyright © 2005 Nokia. All rights reserved.
Index
A
Add network button 12 adding networks Authentication failed Automatic policy server logon failed
C
Certificate status field 7 certificate-based authentication certificates
authenticating to VPN policy
enrolling status
user identity
Change password button Clear log button Confirm field Connectivity Client
installing
introducing
system requirements
creating VPN access points
D
Delete button 7, 10 deleting
15
servers
7
8
12
14
14
8
11
11
13
13
13
5
4
5
12
VPN access points VPN policies VPN policy servers
Description field
14,
E
Edit button 12 editing VPN access points enrolling certificates error messages expired certificates
F
fields
Certificate status Confirm Description Internet access point Network Next passcode No proxy for Password Policy name Policy server address Policy server name Policy server password Policy server user name Policy status
13
12
13
14
7
7, 8
7
12
7
7
11
7
14
12
10, 11
12
7
9, 12
9
7, 9
10
10
files
13
12
12
12
7
12
11
12
14
14
12
14
5
5, 11
9
9, 12
13 13
Port number Proxy protocol Proxy server Updated Use proxy server User identity VPN access point name VPN passcode VPN password VPN policy VPN user name
I
Incorrect password 15 installing
Connectivity Client VPN policies VPN policy server settings from SIS
Internet access point field
K
Key store password view 13 key store passwords
about creating entering
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17
L
legacy authentication 14
M
memory requirements 5 missing certificates
N
Network field 12 networks
adding renaming
selecting
Next passcode field No proxy for field not yet valid certificates
P
Password field 13 Policy name field Policy server address field Policy server is currently in use Policy server logon failed Policy server name field Policy server password field Policy server user name field Policy status field Policy update failed Port number field Proxy protocol field Proxy server field Proxy settings view
7
12
12
12
14
12
7
7
9
15
7, 9
10
7
15
12
12
12
12
10
15
R
Refresh button 13 Rename network button
S
SecurID passcode 14 Select network view selecting networks Server identity code is incorrect system requirements
U
Updated field 7 Use proxy server field User identity field
V
VPN
about
4
authenticating to
using with applications
VPN access point name field VPN access points
deleting
12
editing
12
managing
view
VPN connection activation failed VPN log
clearing
view
VPN passcode field
11
11
13
12
12
12
12
5
12
11
14
13
12
14
15
15
VPN password field VPN policies
about deleting details installing managing status
updating
VPN policy field VPN policy in use has been deleted VPN policy servers
adding
connecting
deleting
installing settings from SIS files
managing
VPN user name field
14
8
5
7
7
5
5
7
8
12
9
8
10, 11
8
14
16
9
18
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