9000
nokia
RAE/K-1 Repairhints
Service & Competence Center Europe
Customer Care Training Group Date 05.04.2001
CONFIDENTIAL
Introduction Version 1.0 Approved
Repairhints
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Communicator
9000/9000i
RAE/K-1/4
© NMP 2001
Checked by:
Customer Care Training Group
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nokia
RAE/K-1 Repairhints
Service & Competence Center Europe
Customer Care Training Group Date 05.04.2001
CONFIDENTIAL
Introduction Version 1.0 Approved
GENERAL
-General handling
PDA-module GP-1, SIM-Flex GEM-1 and PDA-LCD are the same for all products.
CMT-module GE-8s ( MCM1 code 0200725 ) and User Interface-module GK-2 are meant for RAE-1/I,
while GE-9s ( MCM1 code 0200865 ) and UI-module GK-2-1 are meant for RAK-1/I.
To find out a failure easier, interchange separate modules with some which are working proper,
so that you can define the fault to a single module. Check general every connector for broken
solderings, if bent or soiled.
EMC grounding tape is recommended to replace always with new one after removal.
Take care not to destroy HF-Microphone and Coax-cable when assembling the communicator,
further more it is absolutely necessary to use the right screws at their intended places!
-Component characteristics:
Some components contain important data.
Several described steps are only practicable if you are able to reflash/ realign the phone and/or rewrite
IMEI/SIMlock in certain cases. Please pay attention to separate notes.
-Realign after repair
Characteristics of replacement parts are different.
To prevent additional faults after repair (eg. low standby time, loosing network etc…) it is necessary
to retune phone values after repair.
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© NMP 2001
Checked by:
Customer Care Training Group
Approved by:
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nokia
RAE/K-1 Repairhints
Service & Competence Center Europe
Customer Care Training Group Date 05.04.2001
CONFIDENTIAL
Introduction Version 1.0 Approved
INTRODUCTION
IMPORTANT:
This document is intended for use by authorized NOKIA service centers only.
The purpose of this document is to provide some further service information for NOKIA Communicator 9000/I.
It contains a lot of collected tips and hints to find failures and repair solutions easily.
It also will give support to the inexperienced technicians.
Saving process time and improving the repair quality is the aim of using this document.
We have built it up based on fault symptoms (listed in "Contents") followed by detailed description for further
analysis.
It is to be used additionally to the service manual and other service information like Service Bulletins, for that
reason it doesn't contain any circuit descriptions or schematics.
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All measurements are made using following equipment:
Nokia repair SW : PCLocals V 1.9 for GSM / PC Locals V 0.7 for PCN
Nokia Module Jig : MJS-1
Digital multimeter : Fluke 73
Oscilloscope : Hitachi V-1565; Fluke PM 3380A/B
Spectrum Analyser : Advantest R3131 with an analogue probe
RF-Generator / : Rohde & Schwarz CMU 200
GSM Tester
Temperature chamber : Vötsch VT 4002
While every endeavour has been made to ensure the accuracy of this document, some errors may exist. If the
reader finds any errors, NOKIA should be notified in writing, using following procedure:
Please state:
Title of the Document + Issue Number/Date of publication.
Page(s) and/or Figure(s) in error.
Please send to: Nokia GmbH
Service & Competence Center Europe
Meesmannstr.103
D-44807 Bochum / Germany
Email: training.sace@nokia.com
© NMP 2001
Checked by:
Customer Care Training Group
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nokia
RAE/K-1 Repairhints
Service & Competence Center Europe
Customer Care Training Group Date 05.04.2001
CONFIDENTIAL
Introduction Version 1.0 Approved
Contents
HW-CHANGES 5
UI-PROBLEMS 6
SIMCARD FAULTS 7
NOT CHARGING 10
SELFTEST FAILED 12
CMT DOES NOT SWITCH ON 13
SWITCHES OFF INTERMITTENT 15
PDA MODULE FAULTY 16
POOR OR NO SERVICE (RAE-1) 17
LOW OR NO TX POWER (RAE-1) 19
POOR OR NO SERVICE (RAK-1) 21
LOW OR NO TX POWER (RAK-1) 23
TX I/Q PROBLEMS 25
SIGNAL CHARTS 26
CHANGE HISTORY 29
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© NMP 2001
Checked by:
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Approved by:
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nokia
RAE/K-1 Repairhints
Service & Competence Center Europe
Customer Care Training Group Date 05.04.2001
CONFIDENTIAL
Introduction Version 1.0 Approved
HARDWARE CHANGES RAE-1 / RAK-1
SB 010 / RAE-1
STRANGE CHARACTERS ON THE DISPLAY
In some communicators the phone display (LCD) becomes scrambled if the user has pressed e.g. 2-5-8-0 keys of
the phone’s keypad very quickly. Typically there will be additional, missing or odd pixels at the top of the field
strength or battery level bars. To prevent these strange characters to appear at the display, the value of C346 has
been changed from 100 pF to 47 pF (On GE8 module).
SB 015 / RAE-1 SB 004 / RAK-1
NEW REED RELAY S170
This new relay is more reliable and sensitive than the old one. Change if display message “PLEASE CLOSE COVER”
appears while cover is fully closed.
This modified relay was used in production from IMEI number 490169/10/041518/0.
SB 017
NEW HARDWARE VERSIONS 5.0 AND 5.1
To improve phone’s LCD functionality and for better PDA-performance, several changes have been done,
for details see Service Bulletin 017
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© NMP 2001
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nokia
CONFIDENTIAL
RAE/K-1 Repairhints
Service & Competence Center Europe
Introduction Version 1.0 Approved
Customer Care Training Group Date 05.04.2001
USER INTERFACE PROBLEMS
Check all connectors and flexfoils for their condition –if bent, dirty or poor soldered.
Display failures
CMT: Too low or too strong Display contrast or missing segments:
Check for poor soldering and/or mechanical condition of flexfoil
Check if segments missing after fast pressing keypad (eg. keys 2-5-8-0)
If this is the case – change C346 from 100pf to 47 pf
see also Service Bulletin 010 for GE8 Modul
unstable LCD backlight – change PSL N230
PDA: Bad or flickering LCD – Display driver defect – change Display
LCD Contrast problems – check/change R93, R97
Audio failures
Always check GEM-1 SIMFLEX connections / - connectors X001 (UI) and X212 (CMT)
Bad Audio Quality incoming (Xmic) – check Earphone B001 if dirty / change if necessary.
Bad Audio Quality outgoing (MicX) – check Mic B002 for dirt / change if necessary.
Ringing tone problems – check Buzzer B003 if dirty or bend / change if necessary.
Keypad failures
If there are problems with any keypad and/or functionkeys –
Metal key domes are possibly mechanically defect –
disconnect CMT LCD and change GK2 / GK2-1 PCB.
SIM failures
Check mechanical condition of GEM-1 SIMFLEX.
Check connections / -connectors of SIMFLEX.
Check pads of SIMCARD reader X002 if bent.
Change GEM-1 SIMFLEX if necessary.
General start problems
Internal failure respectively Screensaver Error GEOS.ini.
Try to format and make SW – update after formatting.
This can be done with service-software
or by pressing Shift + Esc + F and installing the battery to boot the communicator.
Keep the keys pressed until you get a screen to confirm the formatting.
Note that formatting will remove all user-generated data. You should save user`s data before proceed !
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© NMP 2001
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nokia
CONFIDENTIAL
RAE/K-1 Repairhints
Service & Competence Center Europe
Introduction Version 1.0 Approved
Customer Care Training Group Date 05.04.2001
SIMCARD FAULTS
"Insert SIMcard"
Check mechanical
appearance of SIMflex
GEM-1, change if necessary
nOK
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Check
signals at E400:
pin90 SIMreset
pin91 SIMdata
pin92 VSIM
pin94 SIMclk
nOK
Check voltage at
E400 pin 93, 4.8VDC
nOK
Check values around
V370
OK
OK
Check SIMlines for
disconnections or
shorts to GND
Change E400
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VSIM after switching on the phone without
nokia
CONFIDENTIAL
RAE/K-1 Repairhints
Service & Competence Center Europe
Introduction Version 1.0 Approved
Customer Care Training Group Date 05.04.2001
SIMcard. E 400 pulses up VSIM four times
to an amplitude of 5 Volt.
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If the phone is switched on with SIMcard Vsim keeps on 5 Volt expected that SIMcard is not dirty or damaged.
Note that SIMClock and SIMData are only
present when SIMcard is active, for
example when phone registers to network.
Some SIMcards do not allow to switch off
SIMClock but the clock-frequency can be
reduced from 3.25MHz to 1.625MHz
if SIMcard is not used.
SIMReset is low-active, that means that
the Simcard will be reseted when SIMReset
is 0 Volt.
This is the case after switching on the
phone. While VSIM is already high,
SIMReset keeps low for a few milliseconds
– in this time the card will be reseted.
© NMP 2001
Checked by:
Customer Care Training Group
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nokia
CONFIDENTIAL
RAE/K-1 Repairhints
Service & Competence Center Europe
Introduction Version 1.0 Approved
Customer Care Training Group Date 05.04.2001
SIMflex GEM-1
Check mechanical appearance of flexfoil, change if pads torn off or traces are damaged.
SIMlines faulty
Check connection between
E400 pin 90 and X212 pin 7 (100 Ohm, R331).
E400 pin 91 and X212 pin 9 (100 Ohm, R338).
E400 pin 94 and X212 pin 6 (68 Ohm, R330).
E400 pin 92 and X212 pin 8 (resistance is 1800 Ohm, to ensure functionality check also V330/331! ).
Check resistance of SIMlines to GND at X212, value shouldn’t decrease 100kOhm.
E 400 faulty
If SIMlines keep inactive even though SIMcard is inserted, Sim-Flex is ok, SIMlines
have no shorts to ground and voltage at E400 pin 93 is 4.8 Volt, it is necessary to change E400.
Note that you have to realign phone values after changing E400.
9 (29)
© NMP 2001
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