Nokia Mobile Phones Customer Care EMEA
Technical Services, Repair Concepts Confidential 26.02.2003
SQX 00590-en DJk
Introduction
The purpose of this document is to help Nokia service levels 1 and 2 workshop
technicians to carry out service to Nokia 3650. This Service Manual is to be used only by
authorized Nokia service partners, and the content of it is confidential. Please note that
Nokia provides also other guidance documents (e.g. Service Bulletins) for service
partners, follow these regularly and comply with the given instructions.
While every endeavor has been made to ensure the accuracy of this document, some
errors may exist. If you find any errors or if you have further suggestions, Nokia should
be notified. Please keep in mind also that this documentation is continuously being
updated and modified, so watch always out for the newest version.
Warnings and Cautions
Please refer to the phone’s user guide for instructions relating to operation, care and maintenance
including important safety information. Note also the following:
Warnings:
1.
CARE MUST BE TAKEN ON INSTALLATION IN VEHICLES FITTED WITH ELECTRONIC ENGINE
MANAGEMENT SYSTEMS AND ANTI–SKID BRAKING SYSTEMS. UNDER CERTAIN FAULT
CONDITIONS, EMITTED RF ENERGY CAN AFFECT THEIR OPERATION. IF NECESSARY, CONSULT THE
VEHICLE DEALER/MANUFACTURER TO DETERMINE THE IMMUNITY OF VEHICLE ELECTRONIC
SYSTEMS TO RF ENERGY.
2.
THE HANDPORTABLE TELEPHONE MUST NOT BE OPERATED IN AREAS LIKELY TO CONTAIN
POTENTIALLY EXPLOSIVE ATMOSPHERES EG PETROL STATIONS (SERVICE STATIONS), BLASTING
AREAS ETC.
3.
OPERATION OF ANY RADIO TRANSMITTING EQUIPMENT, INCLUDING CELLULAR TELEPHONES, MAY
INTERFERE WITH THE FUNCTIONALITY OF INADEQUATELY PROTECTED MEDICAL DEVICES. CONSULT
A PHYSICIAN OR THE MANUFACTURER OF THE MEDICAL DEVICE IF YOU HAVE ANY QUESTIONS.
OTHER ELECTRONIC EQUIPMENT MAY ALSO BE SUBJECT TO INTERFERENCE.
Cautions:
1. Servicing and alignment must be undertaken by qualified personnel only.
2. Ensure all work is carried out at an anti–static workstation and that an anti–static wrist strap is
worn.
3. Ensure solder, wire, or foreign matter does not enter the telephone as damage may result.
4. Use only approved components as specified in the parts list.
5. Ensure all components, modules screws and insulators are correctly re–fitted after servicing and
alignment. Ensure all cables and wires are repositioned correctly.
6. All PC’s used with NMP Service Software for this produce must be bios and operating system ”Year
2000 Compliant”.
Nokia Mobile Phones Customer Care EMEA
Technical Services, Repair Concepts Confidential 26.02.2003
SQX 00590-en DJk
SOLDERING COMPONENTS ONLY FOR LEVEL 2
ITEM/
CIRCUIT REF.
F380 1 5119019 SM FUSE F 1.5A 32V 0603
S130 1 5209001 SM SW TACT SPST 12V 50MA SIDE KEY
G190 1 4700129 BATTERY LITHIUM 0.1MAH 3V
VARIANT PARTS
ITEM/
CIRCUIT REF.
QTY PART NO PART NAME
QTY PART NO PART NAME
I001 1 9458717 A COVER BLUE
I001 1 9458531 A COVER YELLOW
I001 1 9458528 A COVER STAY SILVER
1 9458715 C COVER MODULE BLUE
1 9458523 C COVER MODULE YELLOW
1 9458521 C COVER MODULE STAY SILVER
SWAP UNITS
QTY PART NO PART NAME
0076268 NHL-8 N3650 SWAP ENGINE EUROPE & AFRICA
0076269 NHL-8 N3650 SWAP ENGINE POLAND
0076270 NHL-8 N3650 SWAP ENGINE TURKEY
0076627 NHL-8 N3650 SWAP ENGINE RUSSIA
0076628 NHL-8 N3650 SWAP ENGINE CZHECH
0076629 NHL-8 N3650 SWAP ENGINE FRANCE
0076810 NHL-8 N3650 SWAP ENGINE SOUTH AFRICA
Nokia Mobile Phones Customer Care EMEA
Technical Services, Repair Concepts Confidential 26.02.2003
SQX 00590-en DJk
3. INFRARED GONOGO TEST
You need another infrared device (e.g. 6310i) to do a GoNoGo test. The infrared windows
of the devices must be directed to each other and should have a distance of approximate
15 cm. Make sure that infrared is activated in receiver device.
Warning: Do not point the IR (infrared) beam at anyone’s eye or allow it to interfere
with other IR devices. This device is a Class 1 Laser product.
Reference unit Test unit
Settings on the test unit:
o From Home Menu, select
key. This displays Contacts entries. If phone and
SIM memory is empty, create one new entry.
o Choose one phonebook entry.
o Select Options
o Select Send
o Select Via infrared
o Press OK for Selected detail only (optional).
o You get this message Connecting via infrared.
o If sending of business card fails and you get message Unable to connect, make
sure again, that infrared windows are directed to each other and infrared is
activated in reference device
Then try again sending.
.
o Test is successful, if you get this message on receiver device
.
o You will get a confirmation on sender device, too.
o Press
Nokia Mobile Phones Customer Care EMEA
Technical Services, Repair Concepts Confidential 26.02.2003
SQX 00590-en DJk
4. CAMERA GONOGO TEST
Before starting the GoNoGo
test, check that camera
window in B-Cover is clean.
If not, clean the window
with cloth.
If camera lens is dirty, do
not use cloth or brush for
cleaning, use compressed
air only.
Exchange of Camera Module
will not improve picture
quality!
o From Home Menu, select Camera.
o
To take a picture, press
button.
o This image will be saved automatically.
o Test is successful, if the image appears on your display. The camera is ok.
Nokia Mobile Phones Customer Care EMEA
Technical Services, Repair Concepts Confidential 26.02.2003
SQX 00590-en DJk
5. BLUETOOTH GONOGO TEST
You need another Bluetooth device (e.g. 6310/i) to do a GoNoGo test.
Make sure that Bluetooth is activated in the reference unit. The distance of the devices
should be not more than 5m from each other.
Test unit Reference unit, Bluetooth activated
Setting on the test unit:
o From Home Menu, push the Menu key .
o Select Games
o Select Snake EX
o Select Option
o Select Play 2-player
o Select Via Bluetooth
o Select Client
o Select Yes, if Bluetooth is not already activated, otherwise go to next step.
o Search window appears, if all Bluetooth devices in range will be displayed, the
Nokia Mobile Phones Customer Care EMEA
Technical Services, Repair Concepts Confidential 26.02.2003
SQX 00590-en DJk
6. SW UPDATE
To use FLS-4S Flash Dongle you have to follow the user guide inside the sales package. Please check
always the latest version of flash software, which is available on Partner Web Site.
Flash Concept – (Point of Sales)
It is very important to follow this insertion
and removal procedure, otherwise the
contact pins of Flash Adapter will be
Standard installation for software update.
damaged.
Insert the Flash Adapter FLA-48 like a battery, start at the
battery connector site.
When removing the Flash Adapter, always start from the
bottom side of the unit.
Now, push down the bottom side of the phone, do not
use too much force.
Nokia Mobile Phones Customer Care EMEA
Technical Services, Repair Concepts Confidential 26.02.2003
SQX 00590-en DJk
7. GENERAL REPAIR INFORMATION
In this section the technician will get some general hints how to carry out repairs:
o Before starting the repair you must take care of ESD precautions like being in your ESD Protected Area and
connecting your wristband.
o Use gloves to avoid corrosion and fingerprints.
o Protect windows and displays with a foil to avoid dust and scratches.
o When cleaning the pads you have to use a soft cloth/ESD brush and Isopropanol. It is not allowed to use a
glass fiber pencil because it scratches the surface and will lead later on to corrosion.
o Mechanical parts (except shielding lids), which didn’t repair the failure, can be reused, if they are not
soldered.
o Use always original Nokia parts or accessories.
o Meet the torque requirements when assembling the unit (see also the document “torques for transceiver
assembly” on Nokia Partner Web Site).
o Always use your own equipment for testing where you are sure that it works. E.g. if the customer complains
about charger function, please test the phone with your own charger to be sure if phone or charger causes
the malfunction.
o When doing the Faultlogger entries, always note the Item code, which caused the malfunction. Also, fill in
the appropriate part code from the assembly, if needed.
o Please be aware that some malfunctions could be software related and solved by an update.
Following General Service Bulletins have to be followed:
SB-055 Common notice for good ventilation
SB-089: Don’t try to repair prototypes (indicated on Type Label).
SB-107: Be sure that you have minimum hardware requirements in place.
SB-115: Handling of liquid damages.
SB-121: Return the defective part, if one of your service tools causes malfunction.
SB-122: Soldering with manual hot air gun is totally forbidden because of the very sensitive
µBGA components and µVia technology.
SB-124 Service Policy for packaging serviced products
SB-131: Check these guidelines when refurbishing products.
SB-132: You can use a Golden Phone for inspecting your measuring equipment.
Please check Nokia Partner Web Site (PWS) for latest news and files on a regular basis.
This legend is valid for all parts of the Quick Trouble Shooter
Follow the steps until the problem is solved. If this doesn’t help, you are not authorized to go forward.
Only underlined components ( e.g. I007
Follow the arrows step by step
Pads or contacts: Check optical and
mechanical condition as well as corrosion.
Clean if necessary.
) can be changed.
Check optical and mechanical condition as
well as corrosion. Clean with ESD brush
only, if necessary.
Measure component for electrical
functionality and change, if needed.
No more actions possible, send product to
the appropriate service partner with higher
service level.
Nokia Mobile Phones Customer Care EMEA
Technical Services, Repair Concepts Confidential 26.02.2003
SQX 00590-en DJk
13. ESD PROTECTION REQUIREMENTS
Electrostatic discharge can easily damage the sensitive components of
electronic products. Therefore every Service Partner has to take care of
at least some precautions like ESD restricted area, floor, table, covering,
chair(s), shoes or arm wrist.
Please refer to the Partner Website document
ESD protection requirements for NMP Service Level 1/2 Service Suppliers
Nokia Mobile Phones Customer Care EMEA
Technical Services, Repair Concepts Confidential 26.02.2003
SQX 00590-en DJk
14. SERVICE NOTES
We recommend using Service Notes when shipping phones to other Service
Partners. It prevents the product from scratches, it is ESD-neutral and has the
possibility to give valuable feedback of the fault symptom through a structured
form.
Please refer to the document Service Notes for faulty NMP transceiver on
Partner Website to get further information.