Reproduction, transfer, distribution or storage of part or all of the contents in this
document in any form without the prior written permission of Nokia is prohibited.
Nokia, Nokia Connecting People, X and Y are trademarks or registered trademarks
of Nokia Corporation. Other product and company names mentioned herein may
be trademarks or tradenames of their respective owners.
Nokia operates a policy of continuous development. Nokia reserves the right to
make changes and improvements to any of the products described in this document without prior notice.
Under no circumstances shall Nokia be responsible for any loss of data or income
or any special, incidental, consequential or indirect damages howsoever caused.
The contents of this document are provided "as is". Except as required by applicable
law, no warranties of any kind, either express or implied, including, but not limited
to, the implied warranties of merchantability and fitness for a particular purpose,
are made in relation to the accuracy, reliability or contents of this document. Nokia
reserves the right to revise this document or withdraw it at any time without prior
notice.
The availability of particular products may vary by region.
IMPORTANT
This document is intended for use by qualified service personnel only.
Issue 2 07/2004
Copyright„ 2004 Nokia Corporation. All Rights Reserved
Company Confidential
Page 5
Warnings:
1. IF THE DEVICE CAN BE INSTALLED IN A VEHICLE, CARE MUST BE TAKEN ON
Nokia Customer Care
Warnings and Cautions
Please refer to the product’s user guide for instructions relating to opera-
tion, care and maintenance including important safety information. Note
also the following:
INSTALLATION IN VEHICLES FITTED WITH ELECTRONIC ENGINE MANAGEMENT SYSTEMS AND ANTI-SKID BRAKING SYSTEMS. UNDER CERTAIN
FAULT CONDITIONS, EMITTED RF ENERGY CAN AFFECT THEIR OPERATION. IF
NECESSARY, CONSULT THE VEHICLE DEALER/MANUFACTURER TO DETERMINE THE IMMUNITY OF VEHICLE ELECTRONIC SYSTEMS TO RF ENERGY.
2. THE product MUST NOT BE OPERATED IN AREAS LIKELY TO CONTAIN POTEN-
3. OPERATION OF ANY RADIO TRANSMITTING EQUIPMENT, INCLUDING CELLU-
Cautions:
1. Servicing and alignment must be undertaken by qualified personnel only.
2. Ensure all work is carried out at an anti-static workstation and that an anti-
3. Ensure solder, wire, or foreign matter does not enter the telephone as dam-
4. Use only approved components as specified in the parts list.
5. Ensure all components, modules screws and insulators are correctly re-fit-
TIALLY EXPLOSIVE ATMOSPHERES EG PETROL STATIONS (SERVICE STATIONS), BLASTING AREAS ETC.
LAR TELEPHONES, MAY INTERFERE WITH THE FUNCTIONALITY OF INADEQUATELY PROTECTED MEDICAL DEVICES. CONSULT A PHYSICIAN OR THE
MANUFACTURER OF THE MEDICAL DEVICE IF YOU HAVE ANY QUESTIONS.
OTHER ELECTRONIC EQUIPMENT MAY ALSO BE SUBJECT TO INTERFERENCE.
static wrist strap is worn.
age may result.
ted after servicing and alignment. Ensure all cables and wires are repositioned correctly.
Issue 2 07/2004
Copyright„ 2004 Nokia Corporation. All Rights Reserved
Company Confidential
Page 6
Nokia Customer Care
For your safety
QUALIFIED SERVICE
Only qualified personnel may install or repair phone equipment.
ACCESSORIES AND BATTERIES
Use only approved accessories and batteries. Do not connect incompatible products.
CONNECTING TO OTHER DEVICES
When connecting to any other device, read its user’s guide for detailed safety instructions. Do not connect incompatible products.
ESD protection
Nokia requires that product service points have sufficient ESD protection (against static electricity) when servicing products.
Any product of which the covers are removed must be handled with
ESD protection. The SIM card can be replaced without ESD protection
if the product is otherwise ready for use.
To replace the covers ESD protection must be applied.
All electronic parts of the product are susceptible to ESD. Resistors,
too, can be damaged by static electricity discharge.
All ESD sensitive parts must be packed in metallized protective bags
during shipping and handling outside any ESD Protected Area (EPA).
Every repair action involving opening the product or handling the
product components must be done under ESD protection.
ESD protected spare part packages MUST NOT be opened/closed out
of an ESD Protected Area.
For more information and local requirements about ESD protection
and ESD Protected Area, contact your local Nokia After Market Services representative.
Issue 2 07/2004
Copyright„ 2004 Nokia Corporation. All Rights Reserved
Company Confidential
Page 7
Nokia Customer Care
Battery information
Note that a new battery's full performance is achieved only after two or three complete charge and discharge cycles!
The battery can be charged and discharged hundreds of times but it will eventually
wear out. When the operating time (talk-time and standby time) is noticeably
shorter than normal, it is time to buy a new battery.
Use only batteries approved by the phone manufacturer and recharge the battery
only with the chargers approved by the manufacturer. Unplug the charger when
not in use. Do not leave the battery connected to a charger for longer than a week,
since overcharging may shorten its lifetime. If left unused a fully charged battery
will discharge itself over time.
Temperature extremes can affect the ability of your battery to charge.
For good operation times with Ni-Cd/NiMh batteries, discharge the battery from
time to time by leaving the product switched on until it turns itself off (or by using
the battery discharge facility of any approved accessory available for the product).
Do not attempt to discharge the battery by any other means.
Use the battery only for its intended purpose.
Never use any charger or battery which is damaged.
Do not short-circuit the battery. Accidental short-circuiting can occur when a metallic object (coin, clip or pen) causes direct connection of the + and - terminals
of the battery (metal strips on the battery) for example when you carry a spare battery in your pocket or purse. Short- circuiting the terminals may damage the battery or the connecting object.
Leaving the battery in hot or cold places, such as in a closed car in summer or winter conditions, will reduce the capacity and lifetime of the battery. Always try to
keep the battery between 15°C and 25°C (59°F and 77°F). A phone with a hot or
cold battery may temporarily not work, even when the battery is fully charged. Batteries' performance is particularly limited in temperatures well below freezing.
Do not dispose of batteries in a fire!
Dispose of batteries according to local regulations (e.g. recycling). Do not dispose
as household waste.
Issue 2 07/2004
Copyright„ 2004 Nokia Corporation. All Rights Reserved
Company Confidential
Page 8
Nokia Customer Care
Care and maintenance
The product is a product of superior design and craftsmanship and should be treated with care. The suggestions below will help you to fulfil any warranty obligations
and to enjoy this product for many years.
Keep the phone and all its parts and accessories out of the reach of small children.
Keep the phone dry. Precipitation, humidity and all types of liquids or moisture can
contain minerals that will corrode electronic circuits.
Do not use or store the phone in dusty, dirty areas. Its moving parts can be damaged.
Do not store the phone in hot areas. High temperatures can shorten the life of
electronic devices, damage batteries, and warp or melt certain plastics.
Do not store the phone in cold areas. When it warms up (to its normal temperature), moisture can form inside, which may damage electronic circuit boards.
Do not drop, knock or shake the phone. Rough handling can break internal circuit
boards.
Do not use harsh chemicals, cleaning solvents, or strong detergents to clean the
phone.
Do not paint the phone. Paint can clog the moving parts and prevent proper operation.
Use only the supplied or an approved replacement antenna. Unauthorised antennas, modifications or attachments could damage the phone and may violate regulations governing radio devices.
All of the above suggestions apply equally to the product, battery, charger or any
accessory.
Issue 2 07/2004
Copyright„ 2004 Nokia Corporation. All Rights Reserved
Company Confidential
Page 9
Nokia Customer Care
Company Policy
Our policy is of continuous development; details of all technical modifications will
be included with service bulletins.
While every endeavour has been made to ensure the accuracy of this document,
some errors may exist. If any errors are found by the reader, NOKIA MOBILE
PHONES Business Group should be notified in writing.
Please state:
Title of the Document + Issue Number/Date of publication
Latest Amendment Number (if applicable)
Page(s) and/or Figure(s) in error
Please send to:
NOKIA CORPORATION
Nokia Mobile Phones Business Group
Nokia Customer Care
PO Box 86
FIN-24101 SALO
Finland
Issue 2 07/2004
Copyright„ 2004 Nokia Corporation. All Rights Reserved
Company Confidential
Page 10
Nokia Customer Care
RH-21 Series Transceivers
General Information
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RH-21Company Confidential
General InformationNokia Customer Care
General Specifications of Transceivers RH-21......................................................... 7
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RH-21Company Confidential
General InformationNokia Customer Care
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Company Confidential RH-21
Nokia Customer CareGeneral Information
Product Selection
The RH-21 (Model 3520) phone is a single-band, TDMA 800 transceiver. The transceiver
consists of system/RF module, keypad module, LCD module, and assembly parts. The user
interface (UI) consists of normal number, talk, end, scroll key, and two selection keys in
the keymat. The antenna is internal; antenna connection is provided by spring from PWB
to antenna.
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General InformationNokia Customer Care
Accessories
NameTypeMaterial Code
Standard Li-ion Battery 1000 mAhBLC-20670436
AC Travel Charger (Euro plug) 207-253 VacACP-7E0675144
AC Travel Charger (US plug) 108-132 VacACP-7U0675143
AC Travel Charger (US plug) 198-242 VacACP-7C0675158
AC Travel Charger (UK plug) 207-253 VacACP-7X0675145
AC Travel Charger (UK plug) 180-220 VacACP-7H0675146
AC Travel Charger (Australia plug) 216-264 VacACP-7A0675148
Performance Travel Charger Euro plug 90-264 VacACP-8E0675195
Performance Travel Charger Korea plug 90-264 VacACP-8K0675199
Performance Travel Charger UK plug 90-264 VacACP-8X0675197
Performance Travel Charger US plug 90-264 VacACP-8U0675196
Performance Travel Charger China plug 90-264 VacACP-8C0675211
Performance Travel Charger Australia plug 90-264 VacACP-8A0675214
Travel Charger:ACP-12E0675294
Travel ChargerACP-12U0675302
Extra Battery ChargerDDC-10675243
Mounting PlateMKU-10620036
Swivel MountHHS-90620037
Cigarette Lighter ChargerLCH-90675120
Handsfree MicrophoneHFM-80690016
HeadsetHDE-20694075
HeadsetHDC-50271467
HeadsetHDC-100273651
HeadsetHDB-50694107
Phone Adapter (TTY/Headset)HDA-90694116
LoopsetLPS-30272419
Passive Car HolderMCC-70650052
Cigarette Lighter ChargerLCH-120675328
Page 6 2004 Nokia Corporation.Issue 2 07/2004
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Company Confidential RH-21
Nokia Customer CareGeneral Information
NameTypeMaterial Code
Express Car KitCARK-1250085193
Complete Car KitCARK-1340080641
Module List
TDMA800
Type designatorRH-21
Model number3520
Technical Specifications
General Specifications of Transceivers RH-21
Table 1: Specifications for TDMA800
ParameterUnit
Cellular systemTDMA800
RX frequency band869.01 - 893.97 MHz
TX frequency band824.01 - 848.97 MHz
Output powerAMPS: -5 to +24.7
dBm
TDMA800: -5 to +28
dBm
Number of RF channels832
Channel spacing30 kHz
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General InformationNokia Customer Care
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RH-21 Series Transceivers
Parts Lists
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RH-21Company Confidential
Parts ListsNokia Customer Care
Using components ..................................................................................................... 8
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Service Software InstructionsNokia Customer Care
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Nokia Customer CareService Software Instructions
Phoenix User’s Guide
Introduction
This section briefly describes how to install the Phoenix software and includes some
basic information on how to use the program. For more detailed information, please refer
to the Phoenix Help files. Each feature in Phoenix has its own Help function, which can
be activated while running the program.
Setting up Phoenix
1Download the latest release. Please contact your regional Customer Care Solu-
tions contact for information on where to download the latest release.
2Install Phoenix by executing the Phoenix installation package and follow the
instructions on the screen.
Note: In some products, the setup may require you to reboot the computer. In either case, the setup
will register Phoenix components. This process can take several minutes.
3Download the latest data packages for the products you will be using.
By default, the program files are stored under C:\Program Files\Nokia\Phoenix
The Phoenix program has been built using component architecture. This means that the
actual program is very small and most of the program’s functionality is divided into
dynamically loaded modules (DLLs).
The data packages will create product-specific directories under the installation directory.
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HW requirements for using Phoenix
Table 1: HW requirements for AMS
Minimum HW requirements for AMS
Processor233 Mhz
RAM64 MB
Needed disk space50 - 100 MB
Table 2: Recommended HW for Windows 2000
Minimum HW requirements for Field Test
Processor700 Mhz
RAM512 MB
Needed disk space50 - 100 MB
Table 3: Supported Operating
Systems
Supported Operating Systems
Windows 95
Windows 98
Windows NT 4.0
Windows 2000
Installing Phoenix
1Before you start installing the program, check that:
•the dongle is attached to parallel port. Contact your supervisor in order to obtain
a suitable dongle.
•you have administrator rights (Windows NT or Windows 2000). This is required in
order to be able to install Phoenix.
2The installation checks that the latest supported dongle driver version is
installed. The dongle driver is installed if there is no previous installation of the
dongle driver or if the installed dongle driver is older than the latest supported
version.
3Reboot your PC before using Phoenix, if you are requested to do so.
Uninstalling Phoenix
Uninstalling another Phoenix version:
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Nokia Customer CareService Software Instructions
1Make sure that the dongle is attached.
2Go to Control Panel and select Add/Remove Programs.
3Select TSS4 Phoenix Release xx.yy.zzz for uninstallation and click Add/Remove.
4Click OK to remove the application.
You may be required to reboot your PC after uninstallation.
Note: If you have different product packages installed, the components are uninstalled only if they are
not included in other product packages.
Data Packages
Data Packages (DP) is a name for a helpful feature in the Phoenix software. This feature
provides a flexible way of distributing and installing Phoenix and its data files.
All product-specific data is separated from the program code and installed separately.
This means that the installation is performed in at least two steps.
Each product has its own DP. The FPS-8 flashing equipment also has its own package.
Starting a session
Concepts
In the Phoenix context, Product means the cellular phone attached to a PC. More specifically, it is a particular type of phone.
Connection means the type of cable used to attach the phone to the port to which the
other end of the cable is attached.
Selecting a connection
The connection defines the cable and the communications port that will be used when
connecting to the phone.
1Active connections are listed in the toolbar’s Connection drop-down menu. You
should make sure that the connection is correct before using the software.
Change it, if necessary.
In case the connection is the wrong one, you need to create a new one.
2Select Settings from the drop-down menu.
3Select Add in the Connection List Dialog and fill in the relevant fields in the Con-
nection setup dialog.
Selecting a product
Many of Phoenix’s features are product-specific. It is, therefore, mandatory to choose the
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Service Software InstructionsNokia Customer Care
product you will be working on at the beginning of the session.
1Select File - Scan Product (or hold the Ctrl key down and press R). Phoenix will
scan the connected product and load additional menus which are designed for
the product. If the product is not supported, then an error message will be displayed and a different Phoenix data package may be required.
2If you want to manually choose the product or if the phone is dead, select File -
Choose Product. You will be presented with a list of available products.
After the product selection, you will see an additional menu item on the main menu. If
you take a look at the available menu items, you will see that their number has
increased.
Phoenix environment
You can configure the program’s main toolbar and the product or tool-specific options to
your liking.
You can control which toolbars are visible by selecting View and Toolbars from the drop-
down menu. The visible toolbars are marked with a check.
The rest of the options are product- or tool-specific. The tool-specific options are set
using the associated toolbar.
Using components
When working with Phoenix, each task generally has its own component that will perform the task. The first thing, therefore, is to open the desired component.
Opening a component means that you open a tool window within Phoenix.
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Nokia Customer Care
RH-21 Series Transceivers
Service Tools
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Service ToolsNokia Customer Care
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Nokia Customer CareService Tools
Contents
Page No
Service Tools.................................................................................................................. 5
PWB-level service and
troubleshooting. Electric currents should be
protected against
over-voltage and
over-current.
FLS-4SPOS Flash Adapter0080543The Point of Sale
(POS) flash is a lowcost software upgrade
tool. This requires the
XCS-1 cable and
ACP-8U for operation.
FPS-8Flash Prommer0080321The Flash Prommer
FPS-8 is used for
flash.
FPS-8CHeavy Flash Prommer0080396The Heavy Flash
Prommer FPS-8C is
used for heavy parallel flashing.
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Service ToolsNokia Customer Care
PhotoCodeService ToolCodeDescription
JBV-1Docking Station0770298The Docking Station
and the Docking Station Adapter (DA-32)
are needed for Mbus,
Fbus, RF, and audio
connections.
This setup allows connection between flash
prommers. When the
audio box is connected, it has to be
connected to the
phone’s audio connector.
DA-32Docking Station
Adapter
CPL-1Coupler0770287The coupler has been
JBA-8Audio Box0770320The Audio Box is
0770870The Docking Station
can be powered by
FPS-8 or external
power supply.
developed for antenna
go/no go testing.
needed for audio connections. The box
must support DCT4
Janette audios. JBA-8
provides an interconnection between the
phone’s system connector (XEAR, XMIC)
through a fixed audio
cable and audio tester
with a BNC-BNC
coax. Connection to a
PC can be made with
the service battery,
through a DAU-9
cable.
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PhotoCodeService ToolCodeDescription
SF-35Flash Adapter0770868SF-35 allows a con-
tinuous maximum
power supply for the
phone from an external power supply, the
ACP-8.
RJ-15Soldering Jig0770611RJ-15 is used to hold
the PWB during repair
and troubleshooting.
AXP-8Printer Cable0730298The Parallel Printer
Cable connects the
parallel connector of
the PC and the parallel input of the FPS-8.
AXS-4D9-D9 Cable0730090The AXS-4 D9-D9
service cable is used
to connect two 9-pin
connectors (e.g.,
between PC and
FPS-8). AXS-4 length
is 2 meters
ADS-3Audio Cable0730197The audio cable con-
nects to the audio box
JBA-6.
ADS-4Audio Cable0730222ADS-4 is the service
cable between the
phone and the service
audio box.
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Service ToolsNokia Customer Care
PhotoCodeService ToolCodeDescription
CA-5SDC Cable 0730283The DC Cable CA-5S is
used to connect the
docking station to the
charger connection
(Vin) of the phone to
conduct the charger
calibration service
procedure.
DAU-9SMbus Cable0730108The Mbus Cable has a
modular connector
and is used with the
service audio box
JBA-4 or a modular
T-adapter.
PCS-1Power Cable0730012The Power Cable
PCS-1 is used to connect the service tools
(JBV-1, DA-32) to an
external power supply.
XRS-6RF Cable0730231The XRS-6 cable con-
nects a service tool
and RF measurement
equipment.
XCS-4Mbus/Fbus Cable0730178The XCS-4 Service
Cable is a modular
cable for flashing
DCT4 products.
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PhotoCodeService ToolCodeDescription
PKD-1SW Security Device0750018SW security device
PKD-1 is hardware
device that, when
connected to the parallel (LPT) port of the
PC, enables the use of
the service software.
Without the dongle
present, it is not possible to use the service software. Printers
or other peripheral
devices can be connected to the PC
through the dongle, if
needed.
Caution: Make sure
that you have
switched off the PC
and the printer before
making connections!
Caution: Do not connect the PKD-1 to the
serial port. You may
damage your PKD-1!
SA-12
XRS-11
GAC-8/
GAC-9K
RF Probe Support
RF Probe
Adapter0080834The GAC-8/GAC-9K
0770623
0630265
The RF Cable is used
for connection to the
RF output of the PWB.
The XRS-11 Cable is
used together with
the SA-12 to ensure a
good connection.
adapter is needed for
proper RF connection
when using the DA-
32. The adapter allows
galvanic connections
to assembled handset
RF switches. The
adapter permits the
handset to be connected to RF measuring and test
equipment during test
and repair and can be
used with covers on or
off.
NOTE: GAC-8 must be
used with GAC-9k.
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Service ToolsNokia Customer Care
Flashing and Testing Setups
FPS-8 Flash Prommer for Heavy Flash
The FPS-8 flash prommer is used for heavy flashing. The sales pack product code is
0080321.
FPS-8C Flash Prommer for Heavy Parallel Flash
The FPS-8C flash prommer is used for heavy parallel flashing. The sales pack product
code is 0080396.
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User Instructions
SF-35
Follow these instructions to avoid damage to the adapter or the phone.
Note: Using the adapter in any way other than described here may harm the important pins and connectors of the adapter.
1Place the adapter in your left hand and the phone in your right hand.
2Align the battery connecter with the battery contacts of the adapter. Gently
press the phone onto the adapter (see following picture).
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3Press the upper end of the handset down onto the adapter until the locking
mechanism engages.
To remove adapter, dis-engage the locking mechanism by pulling back on the lever. Follow the reverse order as described in steps 1 through 3.
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DA-32
Follow these instructions to avoid causing any damage to the adapter or the phone.
Note: Using the adapter in any other way may harm the important pins and connectors of the adapter.
1Place the adapter in your left hand and the phone in your right hand.
2Let the other edge of the phone down in place.
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3Press down the upper end of the phone with your finger until the locking mecha-
nism engages.
4To remove the phone from the adapter, dis-engage the locking mechanism by
pulling back on the lever. Follow the reverse order as described in steps 1
through 3.
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RH-21 Series Transceivers
Disassembly/Assembly
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Place battery ...............................................................................................................16
Mount B-cover assembly ...........................................................................................16
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Nokia Customer CareDisassembly/Assembly
ESD Protection
Step-by-Step Disassembly Guide
The following diagrams may be helpful in explaining the correct sequence and technique
for disassembly of the RH-21 handsets.
Remove B-cover
1Turn phone off
2Remove the B-cover by pushing the button (indicated by arrow)
3Lift the B-cover up as shown by the arrows.
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Remove RF Plug
Remove the RF Plug from RF connector opening in the antenna.
Remove A-cover
Place thumb under the edge of the A-cover and fingers on top of the A-cover, then pull
gently until it snaps. Once lifted, ensure that the keymat does not fall out of the A-cover.
Remove screws
Unscrew the six screws as indicated.
3
4
2
1
5
6
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Remove lightguide assembly
Follow the steps indicated in the following diagram:
Remove metal frame and earpiece
Follow the numbered steps in the following diagram.
Note: Use screwdriver size 2.50 – 3.50 mm.
1Turn screwdriver at snaps only on one side
2When removing the metal frame, be careful not to damage the four springs in
the corners
3Remove earpiece
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Disassembly/AssemblyNokia Customer Care
1b
1a
2
3
Remove PWB assembly
Lift the PWB as indicated in the following drawing. Then, place the PWB on ESD table
with LEDs on top.
LED
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Nokia Customer CareDisassembly/Assembly
Remove shielding lids
Caution: Do not re-use shielding lid once it is removed.
When working with the PWB, always use a repair jig.
Remove components from D-cover assembly
The following components are removable:
1Power key
2Battery connector
3SALT speaker (see diagram)
4Vibra
5Bottom connector
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SALT speaker
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Step-by-Step Assembly Guide
Mount components in D-cover
1Power key
2Battery connector
3SALT speaker
4Vibra
5Bottom connector
Note: Ensure that all components are placed correctly.
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Mount shielding lids on PWB
Mount PWB on D-cover
Mount earpiece and metal frame
1Mount the earpiece in the lightguide
2Place metal frame on lightguide — be careful about the springs in each of the
four corners
3Push the metal frame down (indicated with arrows in drawing below) until it
snaps on
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Mount domesheet
When mounting the domesheet, use the two holes indicated as guide.
Mount display assembly on D-cover
1Place the display assembly in the D-cover
2Push the display assembly down (indicated by arrows in the drawing below) until
it snaps on
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Mount screws
Fasten the screws in the sequence indicated in the following diagram. Be sure to use a
torx #6 screwdriver.
Note: Max torque 28Ncm at 500-600RPM.
4
3
Mount keymat and A-cover assembly
2
1
5
6
1Place keymat
2Push down the A-cover until it snaps on
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Company Confidential RH-21
Nokia Customer CareDisassembly/Assembly
Insert RF Plug
Insert RF Plug into RF connector opening in the antenna.
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Disassembly/AssemblyNokia Customer Care
Place battery
Slide battery under the hooks in the D-cover.
Mount B-cover assembly
1Place B-cover assembly on D-cover
2Push the B-cover in the direction indicated by the arrow in drawing below until
the B-cover snaps on
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RH-21 Series Transceivers
Troubleshooting
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RH-21Company Confidential
TroubleshootingNokia Customer Care
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Troubleshooting
The first thing to do when a problem is encountered is to carry out a thorough visual
check of the module. Make sure that:
•there are no mechanical damages
•the solder joints are OK
Note: Before changing anything, ALL SUPPLY VOLTAGES AND THE SYSTEM CLOCK / SLEEP
CLOCK should be checked.
Baseband Troubleshooting
General testing information
There are three different modes for testing and/or repairing the phone. The mode can be
selected with suitable resistors connected to BSI- and BTEMP- lines as illustrated in the
following table:
Table 1: Phone operating mode
ModeBSI- resistor
Nor-
68k75k
BTEMP
resistor
Remarks
mal
Local560_(<1k_)Whatever
Test> 1k560_(<1k_)Recommended for baseband testing. Same as
local mode, but making a phone call is possible.
If the corresponding resistors are connected, the MCU software automatically enters into
the local or test mode when the supply voltage is connected to the phone.
The power can be switched on by:
1Pressing the power key.
2Connecting the local/test mode resistors to the BSI/BTEMP lines and connecting
the battery voltage to the phone.
3Connecting a charger.
4Using the phone’s internal functions (real-time clock alarm).
In the local and test mode, the baseband can be controlled through MBUS or FBUS (FBUS
is recommended) connections using Phoenix service software.
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Troubleshooting
Note: Most of the baseband repair actions require removing the baseband shield. The shield must not
be removed unless separately authorized by the program.
Note: The phone’s ESN has to re-written to the UEM, if the UEM is replaced. This can be done only in
Central Service.
The baseband troubleshooting instructions include the following topics:
1Power up
2Flash programming
3Audio
•Earpiece
•Microphone
4Charging
5Accessory detection
6Sleep clock
7User interface
•Display
•Lights
•MIDI
•Vibra
•Keyboard
Power-up faults
Power-up sequence
1The UEM acts as a HW master during start up
•Vbatt limits: 2.1V for internal state machine, 3V triggering whole startup
•These regulators supply the processors, memory chip interfaces and clock source
in RF
•Reset releasing delay
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•Supply voltages stabilize to their UEM HW default values
•RFCLK grows to full swing
•The core is ready to run but waiting for the PURX release
•Reset releasing
•The UPP releases the SLEEPX up to the "non sleep" state to prevent the UEM
switching the regulators "OFF"
2MCU starts running the Bootstrap Code
•written in stone/ UPP internal ROM
•the program checks if there is any reason for the FDL mode (Flash Down Load)
•If there is an executable code in FLASH and there is no reason for FDL, the MCU
starts running the MCU program from FLASH
3MCU runs the FLASH MCU code
•the phone initialization, user interfaces, internal blocks, etc.
•Core regulator voltage setting for required DSP speed
•Initializes the DSP and concerning HW
•Releases DSP reset -> DSP starts running
Note: In the following figure, the RF_Clk frequency appears to be lower than 19.44MHz because of a
too low oscilloscope sampling frequency (2kS/s).
Figure 1: Power-up sequence
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1Power key pressed
•After 20ms, UEM enters RESET MODE if VBAT>Vmstr+
•VFLASH1, Vana, Vcore, Vio, and VR3 goes high
•VCTCXO enabled by VR3 -> RFClk 19.44 MHz running
2Purx released
•Purx released by UEM, UEMINT goes high for 100 ms, SleepX goes high, and
SleepClk (32 KHz) starts running.
3Software running
•Default value for Vcore is 1.5 volts and, if software is running, Vcore will rise to
1.8 volts
•Cbus (1.08MHz) and Dbus clocks start running
Phone does not start up normally or does not stay on
Note: In the case of power-up faults, it is not possible to force the phone on by disabling the watchdog.
Instead, measurements should be taken immediately when the power key is pressed or when the battery voltage is connected to the phone (local / test mode).
The easiest way to check if the software is running when the phone takes an abnormal
amount of current is to measure the cbusclk and Vcore.
The Dbus clock (programmable 9.72MHz) is not automatically visible in the test and local
modes.
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Figure 2: Fault tree, phone does not power up
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Flash Programming does not work
Flash programming procedure
1The phone communicates with the prommer via the production test pattern,
using the following signals:
•FBUSTX (serial data to phone)
•FBUSRX (serial data from phone)
•MBUS (serial clock for FBUSRX)
•VPP (External flashing voltage for speed up flashing)
•The BSI line is also used when initializing flashing (battery connec- tor)
2When the phone is powered (VBAT>3V), the MBUS and FBUSTX lines are pulled
up internally by the phone.
3The prommer sends a command to the UEM, using FBUSRX, to enter the Flash-
mode. During the sending of this command, the prommer keeps the BSI line high
and MBUS is used as a serial clock.
4When the Flash-mode command is acknowledged, UEM enters the Flash-mode
and releases reset (PURX) to MCU.
5After reset is released, UPP checks if there is a request for the Bootstrap code
(that resides in the UPP ROM).
6The request for Bootstrap is the MBUS pulled down by the prommer (if the boot-
strap is not requested, the bootstrap code jumps to FLASH SW).
7If the Bootstrap code is requested, UPP enters the Flash-mode and sets FbusTX to
'0' as an acknowledgement to the prommer. This is an indication that UPP can
run, at least, the fixed Bootstrap code – although it is not able to run the FLASH
code. UPP then sends an UPP-ID to the prommer via the FBUSTX line.
8After the prommer has received the UPP-ID, it sends a corresponding Secondary
Boot Code to the phone via FBUSRX. The Secondary Boot Code, when run in UPP,
requests UPP to send information to the prommer about the flash type and other
HW-related parameters about the device to be flashed.
9The prommer then sends the Algorithm Code corresponding to the HW parame-
ters, and this algorithm, when run in UPP, takes over handling the MCUSW transfer to Flash.
10 12 volts can be supplied to Vpp (by the prommer) to speed up flashing.
11 The FLASH Program includes a package of MCU and DSP software and all default
parameters for the phone. The tuning values will be added/rewritten during the
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Flash/Alignment phase.
Flash programming error codes
The various error codes can be seen from the "FPS-8 Flash" in Phoenix.
The underlined text in the following table means that the item under consideration is
being used for the first time in the flashing sequence.
ErrorDescriptionNot working properly
C101"The Phone does not set FbusTx line high after
the startup."
Vflash1
VBatt
BSI and FbusRX from prommer to
UEM.
FbusTx from UPP->UEM->Prommer(SA0)
C102"The Phone does not set FbusTx line low after
the line has been high. The Prommer generates
this error also when the Phone is not connected
to the Prommer."
PURX(also to Safari)
VR3
Rfclock(VCTCXO->Safari->UPP)
Mbus from Prommer->UEM>UPP(MbusRx)(SA0)
FbusTx from UPP->UEM->Prommer(SA1)
BSI and FbusRX from prommer to
UEM.
C103"Boot serial line fail."Mbus from Prommer->UEM-
>UPP(MbusRx)(SA1)
FbusRx from Prommer->UEM>UPP
FbusTx from UPP->UEM->Prommer
C104"MCU ID message sending failed in the Phone."FbusTx from UPP->UEM->Prom-
mer
C105"The Phone has not received Secondary boot
codes length bytes correctly."
Mbus from Prommer->UEM>UPP(MbusRx)
FbusRx from Prommer->UEM>UPP
FbusTx from UPP->UEM->Prommer
C106"The Phone has not received Secondary code
bytes correctly."
Mbus from Prommer->UEM>UPP(MbusRx)
FbusRx from Prommer->UEM>UPP
FbusTx from UPP->UEM->Prommer
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C107"The Phone MCU can not start Secondary code
correctly."
C586"The erasing status response from the Phone
informs about fail."
C686"The programming status response from the
Phone informs about fail."
Cx81"The Prommer has detected a checksum error in
the message, which it has received from the
Phone."
Cx82"The Prommer has detected a wrong ID byte in
the message, which it has received from the
Phone."
A204
"The flash manufacturer and device IDs in the
existing Algorithm files do not match with the
IDs received from the target phone."
Cx83
"The Prommer has not received Phone
acknowledge to the message."
Cx84
"The Phone has generated NAK signal during
data block transfer."
Cx85
"Data block handling timeout"
UPP
Flash
Flash
FbusTx from UPP->UEM->Prommer
FbusTx from UPP->UEM->Prommer
Flash
UPP
VIO/VANA?
Signals between UPP-Flash
Mbus from Prommer->UEM>UPP(MbusRx)
FbusRx from Prommer->UEM>UPP
FbusTx from UPP->UEM->Prommer
Cx87"Wrong MCU ID."RFClock
UPP(Vcore)
Startup for
Required startup for flashingVflash1
VBatt
flashing
Charging
Note: The charging voltage and current can be checked by connecting the phone to the service software and reading the ad- converter values of the vchar and ichar.
If charging fails when the ACP-9 or the LCH-9 is used, but works with ACP-7, ACP-8, and
LCH-8, check that the charge control pin of the system connector is connected to the
ground.
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Nokia Customer CareTroubleshooting
Figure 3: Fault tree, charging
Audio failures
In case of audio failures, there are three possibilities to check the audio lines.
1Make a phone call against tester and check audios.
2If the earpiece/XMIC fails: Feed a 1Khz signal to the XMIC line and measure the
signal from the earpiece line. The Audio test box JBA-8 is needed. The Audio loop
(Audio test/Ext In Hp Out) must be switched on by the Phoenix service software.
This loop will connect audios only through the UEM. In this case, the UPP is not
used.
If the internal microphone/XEAR fails: Feed the tone to the microphone and measure the
signal from the XEAR line. The Audio test box JBA-8 is needed. The Audio loop (Audio test/Hp In Ext Out) must be switched on by the Phoenix service software. This loop will
connect audios only through the UEM. In this case, the UPP is not used.
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3Run the audio-loop self-test with Phoenix (BB Self Tests/
ST_EAR_DATA_LOOP_TEST). This loop will test the ear-data/mic-data lines
between the UPP and the UEM.
Earpiece or external microphone line does not work
Figure 4: Fault tree, earpiece failure
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Nokia Customer CareTroubleshooting
Microphone or XEAR line does not work
Figure 5: Fault tree, microphone failure
Accessory detection
1Start the phone in the normal mode when checking for accessory detection.
2The Ad-converter value of the hookint-line can be checked with the Xmic switch
on an MJ-8 test jig. Changes normally from high to low when no accessory is
connected.
3When the headset HDC-5 is connected, the hookint-value should be between
600 and 800.
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•Phone clock (on display) does not function properly
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Nokia Customer CareTroubleshooting
Figure 7: Fault tree, sleep clock
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User Interface
Display/Keyboard lights do not work
Figure 8: Fault tree, Display/Keyboard lights
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Display does not work
Figure 9: Fault tree, Display does not work
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MIDI does not work
Check speaker B180 and the following components: N180, R100, R181, R182, R183,
R184, C183, C180, C184, C181, C182, C179, L180, and L181
•No sound: Try using a known good SALT speaker instead. If there is still no sound,
change the UEM (D200)
•Weak sound: Use the Audio test in Phoenix to set the SALT speaker parameters
(frequency, strength). If it does not affect the sound level, change the SALT
speaker.
Vibra does not work
Check spring connectors and C307 and C308.
•No vibration: Try using a known good vibra instead. If there is still no vibration,
change the UEM (D200)
•Weak vibration: Use the Vibra test in Phoenix to set the vibra’s parameters (frequency, duty cycle). If it does not affect the magnitude of the vibration, change
the vibra.
Keyboard does not work
Check that there is no dirt between the dome sheet and the PWB. If the keyboard still
does not operate normally, try to use the Keyboard test in Phoenix to see if the pressed
key is identified. If it is not identified, change the UPP (D400).
Receiver Troubleshooting
General Instructions for RX troubleshooting
Start the Phoenix software and use it to start the required RX mode of the mobile phone.
The troubleshooting flowchart is divided into three steps: (1) general checking, (2) local
checking, and (3) RX-chain checking. Always use an RF cable connected from an external
RF connector to the analyzer via (RF power) attenuator. This is important to protect the
analyzer against excessive RF power and to prevent leakage of undesired RF power into
the cellular frequencies.
1Start the Phoenix software and select the TX mode under Testing (AMPS, DAMPS,
or TDMA1900).
2It is useful to select the mid channel (383 for AMPS/DAMPS or 1000 for
TDMA1900) and the power level 2.
Note: Before changing ASICs or filters, all solderings and missing components must be checked visually. After any possible component changes, the phone must be tuned with the Phoenix autotune SW.
Path of the received signal
Block level description of the receiver:
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Nokia Customer CareTroubleshooting
(Antenna/ext RF) – Diplexer – Duplexer – Low Noise Amplifier (LNA) – RX band filter –
First mixer – 135.54 MHz RX IF filter – IF-amplifier – second mixer – 14 kHz low-pass filter – adjustable IQ amplifier – Baseband.
Fault-finding charts for receiver chain
AMPS
Figure 10: Fault tree, AMPS
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d
Nokia Customer CareTroubleshooting
Check RF level at RX
IF filter input at 135.5 4
MHz
Y
Check RF level at RX
IF filter output at
135.54 MHz
Y
N
Check RF level at J 751
and J752 at 2034.06
MHz
Y
Change SAFARI
(N801)
N
Change RX IF f i lter
(Z830)
N
Start synthesizer
troubleshoot
Note !
Check all discr et e c omp onents an
voltages ar ound S AFARI
Check RX I and Q
signals at I: J801(+),
J803(-) and Q:
J804(+), J802(-)
Y
Check UEM and start
baseband troubles hoot
N
Check RF level by
L730 without having
electrical co nt ac t at
271.08 MHz
Change SAFARI
(N801)
N
Start synthesizer
troubleshoot
Y
Issue 2 07/2004 2004 Nokia Corporation.Page 23
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