Ninja CM401 Owner's Manual
SPECIALTY
COFFEE MAKER
CM401
OWNER’S GUIDE
GUIDE DE L’UTILISATEUR
MANUAL DEL PROPIETARIO
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IMPORTANT SAFEGUARDS
READ ALL INSTRUCTIONS BEFORE USE • HOUSEHOLD USE ONLY
Read all instructions before using your NINJA® SPECIALTY COFFEE MAKER.
When using electrical appliances, basic safety precautions should always
be followed, including the following:
WARNING
To reduce the risk of fire, electric shock,
serious injury, death, or damage when using
this appliance, follow these basic safety
precautions.
General Precautions
1 This appliance can be used by children
aged from 8 years and above and
persons with reduced physical, sensory
or mental capabilities or lack of
experience and knowledge if they have
been given supervision or instruction
concerning use of the appliance in a
safe way and understand the hazards
involved.
2 To reduce the risk of electric shock, this
appliance has a polarized plug (one blade
is wider than the other). As a safety
feature, this plug will fit into a polarized
outlet only one way. If the plug does not
fit fully into the outlet, reverse the plug.
If it still does not fit, contact a qualified
electrician. DO NOT force into outlet or
try to modify to fit.
3 Keep the appliance and its cord out of
reach of children less than 8 years.
4 To eliminate a choking hazard for
young children, remove and discard the
protective cover fitted on the power plug
of this appliance.
5 Children shall not play with the appliance.
6 To protect against fire, electric shock, and
injury to persons, DO NOT immerse cord,
plugs, or body of machine in water or
other liquid.
7 NEVER carry the appliance by the
power cord or pull it to disconnect from
electrical socket; instead grasp the plug
and pull to disconnect.
8 DO NOT operate any appliance with
a damaged cord or plug, or after the
appliance malfunctions, or has been
dropped or damaged in any manner.
Contact SharkNinja Operating LLC
for service.
9 For household and work top use only.
DO NOT let the power cord hang over
the edge, or touch hot surfaces such
as the stove.
10 NEVER use socket below counter.
11 To avoid risk of fire, electrical shock, or
damage to the unit, DO NOT store or
use unit in an appliance garage or
under a wall cabinet.
12 Unplug from outlet when not in use
and before cleaning.
13 Turn o and allow to cool before putting
on or taking o parts, and before
cleaning the appliance.
Operating Notice
14 The use of an accessory not
recommended by the manufacturer
may create an overflow condition and
scalding hazard, or result in fire, electric
shock, or personal injury.
15 ALWAYS use appliance on a clean, dry,
level surface.
16 DO NOT place on or near a hot gas or
electric burner or in a heated oven.
17 DO NOT use this appliance for anything
other than its intended use.
18 DO NOT use outdoors.
19 DO NOT touch hot surfaces. Use handles
or knobs.
20 To avoid contact with steam and hot
surfaces, DO NOT reach across top
of brewer to froth.
21 ALWAYS place a vessel beneath
the brew basket to receive the
brewed coee.
22 Scalding may occur if brew basket is
opened during a brew or clean cycle.
23 DO NOT remove the vessel while
the appliance is running without the
Drip Stop in the closed position.
Return the vessel quickly and open
the Drip Stop to continue the brew.
24 DO NOT fill water reservoir with
anything other than water, as other
liquids may damage your brewer.
25 DO NOT overfill the water reservoir.
Fill water only to the Max Fill line.
26 DO NOT run the appliance without water.
27 Exceeding maximum brew basket
capacity may cause overflow. DO NOT
use fine or espresso ground coee.
Glass Carafe
28 The carafe is designed for use with this
appliance only. DO NOT place carafe on
or near a hot gas or electrical burner, or
in a heated oven.
29 DO NOT set a hot carafe on a wet
or cold surface.
30 DO NOT use a cracked or scratched
carafe or a carafe that has a loose or
weakened handle.
31 DO NOT clean carafe with abrasive
cleaners, steel wool pads, or other
abrasive materials.
32 DO NOT place carafe in microwave.
33 DO NOT expose carafe to extreme
temperature changes.
34 DO NOT drink directly from the carafe.
Liquid from the carafe may be very hot.
35 DO NOT use the carafe to store food
when not in use.
36 Ensure the carafe is completely empty
before starting a cleaning or brewing
cycle. Starting a cycle with water,
coee, or tea in the carafe will cause
an overflow.
Care & Maintenance
37 Allow the appliance to cool before
removing any parts and before cleaning.
38 To prevent illness from bacterial growth
in the appliance, follow all cleaning
instructions in the Care & Maintenance
section of this Owner’s Guide.
39 Clean the system on a weekly basis.
40 If the product is not operating
properly, visit ninjakitchen.com or
contact SharkNinja Operating LLC for
examination, repair, or adjustment. Any
servicing needs shall be performed by
an authorized service provider.
41 Cleaning and user maintenance shall
not be made by children unless they are
older than 8 and supervised.
Cord Statement
42 A short power-supply cord is provided
to reduce the risks resulting from
becoming entangled in or tripping over
a longer cord.
43 DO NOT use extension cords with
this product.
WARNING:
Risk of fire or electric shock.
Do not remove bottom cover
Indicates to read and review
instructions to understand operation
and use of product.
Indicates the presence of a hazard that
can cause personal injury, death of substantial property damage if the warning
include with this symbol is ignored.
Indicates risk of fire or electric shock,
presence of live parts, dangerous voltage.
Take care to avoid contact with hot
surface. Always use hand protection
to avoid burns
For Indoor and household use only.
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READ AND SAVE THESE INSTRUCTIONS
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PARTSCONTENTS
Thank you
for purchasing
the Ninja®
Specialty
Coee Maker.
THIS BOOK COVERS
MODEL NUMBER
CM401
TECHNICAL
SPECIFICATIONS
Voltage: 120V~ 60Hz.
Power: 1550 Watts
Water Reservoir
Capacity: 50 Ounces
Parts ................................................................................................................5
Control Panel .............................................................................................. 6
SCA Certification ...................................................................................... 6
Preparing Your Ninja Specialty Coee Maker for Use .................7
Setting the Clock ...................................................................................7
High-Altitude Calibration Brew .......................................................7
Priming Your Ninja Specialty Coee Maker ................................8
Brew Volumes & Measurements .......................................................... 9
How Much Do You Get in Your Cup? ............................................ 9
Measuring Your Coee Grounds .................................................... 9
Using the Brew Basket ..........................................................................10
Using the Drip Stop ................................................................................. 11
Can’t Wait for the First Cup? ........................................................... 11
Closing the Drip Stop After a Brew .............................................. 11
Intelligent Warming Plate & Stay Warm Button .......................... 12
Intelligent Warming Plate ................................................................ 12
Stay Warm Button .............................................................................. 12
Time & Temperature Adjustment .......................................................13
Custom Brews ...........................................................................................14
Classic and Rich Brews .....................................................................14
Over Ice Brew .......................................................................................14
Specialty Brew and Frothing Milk .....................................................15
Specialty Brew .....................................................................................15
Frothing Milk ......................................................................................... 15
Delay Brew .................................................................................................16
Care & Maintenance ................................................................................16
After Each Brew ...................................................................................16
Cleaning the Water Reservoir ........................................................16
Cleaning the Carafe ............................................................................16
Cleaning & Descaling ............................................................................. 17
Troubleshooting ....................................................................................... 18
Warranty ...................................................................................................... 19
Replacement Parts ...............................................................Back Cover
Product Registration ...........................................................Back Cover
a
c
d
h
k
a Coee Maker
(power cord & storage not shown)
b Showerhead
c Integrated Frother
d Frother Whisk
e Swinging Brew Basket
f Control Panel
g Single-Serve Cup Platform
h Ninja Smart Scoop™
l
b
e
g
o
m
i Flip-Top Water Reservoir Lid
j Removable Water Reservoir
k Removable Filter Holder
l Permanent Filter
m Ninja® Glass Carafe
n Brew-Through Lid
o Intelligent Warming Plate
i
j
f
n
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1 Programmable Digital Clock
1
2
2 Hour & Minute Buttons
3 Stay Warm Indicator/Button
3
5c
4
5d
4 Delay Brew Button
5 Multi-Serve Dial
a Cup
b XL Cup
5b
5a
5
5e
5f
c Travel Mug
d XL Multi-Serve
e Half Carafe
f Full Carafe
6 Custom Brews
Classic Brew
Rich Brew
Over Ice Brew
6
7 Signature Brew
Specialty Brew
8 Drip Stop Indicator
9 Intelligent Clean Cycle
Indicator/Button
7
8
9
10
10 Power Button
SCA CERTIFIED HOME BREWER
The Specialty Coee Association (SCA) recognizes home brewers that meet
their longstanding rigorous technical requirements. These requirements are
based on decades of industry knowledge and research by the Coee Brewing
Center. All SCA Certified Home Brewers have met these requirements,
which are based generally on proper water temperature, brewing time,
and ability to brew within the SCA Golden Cup recommendations
If a brewer passes all of the tests in the certification procedure, as conducted by the SCA,
that brewer will be eligible to be recognized as an exemplary home brewer and join the
short list of SCA Certified Home Brewers.
This coeemaker has been certified by the SCA to meet their Golden Cup Standard,
designed for optimal extraction and strength. SCA Certification testing was performed
using the Half Carafe and Full Carafe on Classic brew using the Low warming plate
setting. Testing used the following ground coee measurements: 55 grams for a Half
Carafe and 77 grams for a Full Carafe. When using the Ninja Smart Scoop™, this would
be 4 heaping big scoops for a Half Carafe and 6 heaping big scoops for a Full Carafe.
PREPARING YOUR NINJA® SPECIALTY COFFEE MAKER FOR USECONTROL PANEL
Remove all packaging material and stickers from the coee maker.
Wash the water reservoir, carafe, removable filter holder, and permanent filter in warm,
soapy water with a soft cloth. Rinse parts and dry thoroughly.
Before first use, prime the system by running two Full Carafe, Classic brew cycles with
water only. After each cycle is complete, discard the water. For detailed instructions,
refer to the Priming Your Ninja Specialty Coee Maker section.
PLEASE KEEP THIS IMPORTANT SAFEGUARD IN MIND WHEN USING THE APPLIANCE:
DO NOT run the appliance without water.
SETTING THE CLOCK
1 When the unit is plugged in, the clock
will flash on the control panel to indicate
that the time has not been set.
2 Press the hour (H) or minute (M) button
until you reach the current time. The AM or
PM indicator will illuminate on the left side
of the display as you are setting the time.
3 After 5 seconds, the clock will stop
flashing and the clock will be set.
NOTE: If the clock stops flashing and
does not display the correct time of
day, pressing the hour (H) or minute (M)
button at any time will cause the clock
to flash again. You can now reprogram
the correct time by following the
previous steps.
NOTE: If you unplug the coee maker or
in the event of an extended power loss,
you will need to reset the clock the next
time the coee maker is plugged in.
HIGH-ALTITUDE CALIBRATION BREW
(OPTIONAL, BUT RECOMMENDED FOR USERS IN HIGH-ALTITUDE AREAS)
Because water boils at lower temperatures at higher altitudes, running a calibration cycle
before your first brew allows the unit to detect the boiling point of water at your location.
Running a calibration cycle will help deliver a consistent brew each time.
1 Fill the water reservoir up to, but not exceeding, the Max Fill line.
2 Place the empty filter holder into the brew basket, and an empty vessel in the machine.
3 Press and hold both CLASSIC and OVER ICE until clock displays CAL.
4 A calibration cycle will begin. When complete, the unit will beep and End will appear on
the clock display. Discard the water in the vessel.
NOTE: Pressing the CLASSIC, OVER ICE, or Power button will cancel the calibration cycle.
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PREPARING YOUR NINJA® SPECIALTY COFFEE MAKER FOR USE – CONT. BREW VOLUMES & MEASUREMENTS
PRIMING YOUR NINJA SPECIALTY COFFEE MAKER HOW MUCH DO YOU GET IN YOUR CUP?
NOTE: We recommend fresh, cool, filtered water. Well water is not recommended.
Lift the Water Reservoir to the right and up o the coee
1
maker. Flip the Reservoir Lid open or remove the entire lid.
Add water up to, but not exceeding, the Max Fill line.
Return the water reservoir to the coee maker.
DO NOT fill water reservoir with anything other than water,
as other liquids may damage your coee maker.
Brew
Basket
Insert the Filter Holder into the Swinging Brew Basket.
2
Close the brew basket until you hear a slight click.
NOTE: DO NOT place any ground coee in the brew basket
for the first 2 cycles.
Twist the Brew-Through Lid clockwise onto the Carafe to lock
3
into place and center the carafe below the brew basket.
Each size and brew style produces a dierent amount of coee to optimize strength and taste.
APPROXIMATE BREW VOLUMES
Size Classic Rich
Cup 9.5 oz. 8.7 oz. 3.8 oz. 9.5 oz.
XL Cup 11.5 oz. 10.3 oz. 4.7 oz. 11.5 oz.
Travel Mug 14 oz. 13.2 oz. 5.8 oz. 14 oz.
XL Multi-Serve 18 oz. 16 oz. 7.3 oz. 18 oz.
You don’t need to adjust the size for Specialty Brew—it always yields 4 oz.
coee filled with ice
NOTE: The coee grounds will absorb some of the water that is brewed, resulting in
slightly less brewed coee than water used.
Over Ice
MEASURING YOUR COFFEE GROUNDS
For best results, use the measurements on
the Ninja Smart Scoop™ or in the chart to
the right to determine how much ground
coee to use for each brew size. The amount
of ground coee for each size will remain
the same for any brew type you select. For
example, if you select Cup and CLASSIC,
you will use the same amount of coee
grounds as if you select Cup and OVER ICE.
Serving Size
Cup/XL Cup 2–3 small scoops 2–3 Tbsp.
Travel Mug/
XL Multi-Serve
Half Carafe 3–4 big scoops 6–8 Tbsp.
Full Carafe 4–6 big scoops 8–12 Tbsp.
Specialty (4 oz.) 2 big scoops 4 Tbsp.
Smart Scoop
3–5 small scoops 3–5 Tbsp.
Ninja
™
Tablespoons
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With everything securely in place and the unit powered on,
4
select the Full Carafe size and press CLASSIC.
When the cycle is complete, discard the water in the carafe.
Then repeat the cycle a second time from the beginning.
You are now ready to use your Ninja Specialty Coee Maker.
NOTE: Measurements are based on level scoops—adjust to your preferred taste.
Use a medium-sized grind if grinding whole beans. Exceeding the recommended
medium grind size for whole beans may cause the brew basket to overflow.
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USING THE BREW BASKET USING THE DRIP STOP
1
Open the brew basket by swinging it out
of the coee maker.
Insert the Filter Holder in the brew basket.
Place the Permanent Filter or a #4 paper
cone filter in the filter holder.
NOTE: If using a paper filter, first ensure
the permanent filter is removed from the
filter holder. Then fold the paper filter
along the seams, open it fully, and firmly
press it into the filter holder, making sure
it is fully seated.
2
CAN’T WAIT FOR THE FIRST CUP?
When brewing a carafe, close the Drip Stop
to pause the brew cycle and pour a cup.
Promptly replace the carafe and open the
Drip Stop to complete the brew.
If you forget to open the Drip Stop, the
coee maker will pause the brew, and after
20 seconds it will give you a friendly audible
reminder. After 6 minutes, the brew will be
canceled.
NOTE: If the Drip Stop is closed before
you begin a brew, the coee maker
will notify you with 5 beeps and the
Drip Stop indicator will illuminate. Set
the Drip Stop to the open position and
select your brew type.
CLOSING THE DRIP STOP AFTER A BREW
When the brew cycle is complete, set the
Drip Stop to the closed position to stop
dripping from the brew basket. While the
Drip Stop is closed, the Drip Stop indicator
will illuminate.
3
Use the Ninja Smart Scoop™ and follow the
measurements on the scoop to fill the filter.
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4
NOTE: Remember to open the Drip Stop
when you are ready to brew again. If you
forget, your coee maker will give you
a friendly audible reminder.
Slide the brew basket back into the coee
maker until it clicks into place.
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INTELLIGENT WARMING PLATE & STAY WARM BUTTON
TIME & TEMPERATURE ADJUSTMENT
INTELLIGENT WARMING PLATE
The Intelligent Warming Plate will
automatically turn on during a Half or
Full Carafe size of Classic or Rich brew.
The Intelligent Warming Plate will adjust the
heat it produces to avoid burning
the coee over time.
IMPORTANT: The HOT SURFACE
indicator will illuminate when the warming
plate is hot.
STAY WARM BUTTON
Press STAY WARM after the brew to turn the
Intelligent Warming Plate o. You can turn
the Intelligent Warming Plate back
on by pressing STAY WARM again.
IMPORTANT: The HOT SURFACE
indicator will remain illuminated until
the warming plate has cooled to a safe
temperature.
You can adjust how long the Intelligent Warming Plate remains on (up to 4 hours) and/or set
the temperature to High or Low. By default, the Intelligent Warming Plate is set to remain on
for 2 hours, and is set to High to keep your coee hot. The Low setting keeps your brew at
a slightly lower temperature to preserve flavor longer.
To change the time/temperature settings of your warming plate, follow these instructions:
Press and hold STAY WARM until the clock begins
1
to flash the current warming time.
Quickly press the hour (H) and/or minute (M) buttons to
2
increase the time up to 4 hours or decrease the time to
0 hours. Press STAY WARM to set the new time. Or wait
5 seconds, and the unit will beep, signifying the new
time has been set.
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Next, the clock will display the current warming plate
3
temperature. To keep the same temperature, press
STAY WARM, or wait 5 seconds for the same temperature
to lock in. To change the temperature, press the hour (H)
or (M) buttons, then press STAY WARM, or wait 5 seconds
for the temperature to lock in.
NOTE: If you set the warming time to 0 hours, it will skip the
warming temperature menu.
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CUSTOM BREWS SPECIALTY BREW & FROTHING MILK
NOTE: For single cup, lower the Single-Serve Cup Platform and set your vessel in the center of
it. Ensure you are using at least a 12 oz. cup for the Cup size, 14 oz. cup for the XL Cup size, 16
oz. travel mug for the Travel Mug size, and 20 oz. travel mug for the XL Multi-Serve size.
CLASSIC AND RICH BREWS
NOTE: Rich brew will yield slightly less brewed coee than Classic brew.
CLASSIC RICH
Use the Multi-Serve Dial to select
the brew size. Place the empty vessel
you would like to brew into under
the brew basket.
Press CLASSIC or RICH and the brew will
begin. Press CLASSIC or RICH again to
cancel the brew.
The brew will begin, stop, and be quiet
for a short period of time before it begins
again. This process is used to evenly
saturate the coee grounds.
The unit will beep to signal a completed brew.
OVER ICE BREW
SPECIALTY BREW
NOTE: You don’t need to adjust the size for Specialty Brew—it always yields 4 oz.
Place the empty vessel you would like to
brew into under the brew basket.
NOTE: If brewing an iced blended drink, fill
the desired vessel with the amount of ice
recommended in the recipe before brewing.
Press SPECIALTY and the brew will begin.
Press SPECIALTY again to cancel the brew.
The brew will begin, stop, and be quiet
for a short period of time before it begins
again. This process is used to evenly
saturate the coee grounds.
The unit will beep to signal a completed brew.
FROTHING MILK
Pour milk into cup, until it is about ⅓ full. (Use more or less milk
depending on your preference.) For hot froth, microwave 45 to
60 seconds.
Move the frother into the ready position by swinging the arm
toward the front.
Use the Multi-Serve Dial to select
the brew size.
to the top with ice cubes and place
the vessel below the brew basket.
NOTE: DO NOT use glassware. However,
the provided Ninja® glass carafe is safe to
use due to its specialized glass material.
IMPORTANT: Always fill the desired vessel
to the top with ice before placing it below
the brew basket. DO NOT add ice to the
water reservoir.
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Fill your desired vessel
Press OVER ICE and the brew will begin.
Press OVER ICE again to cancel the brew.
The brew will begin, stop, and be quiet
for a short period of time before it begins
again. This process is used to evenly
saturate the coee grounds.
The unit will beep to signal a completed brew.
Hold the cup under the frother and submerge the whisk just below
the surface of the milk. This allows air to fold into the milk for the
frothiest results.
Press and hold the frothing button for 30 to 45 seconds.
You can easily remove the frother whisk by twisting it clockwise.
To avoid spills, keep your cup below the whisk and carry it to your
sink or dishwasher for cleaning.
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DELAY BREW CARE & MAINTENANCE
CLEANING & DESCALING
NOTE: The unit must remain on for the
Delay Brew function to work. DO NOT
power o after setting Delay Brew.
IMPORTANT: Make sure the Drip Stop is in
the open position.
1 Turn the unit on by pressing the
Power button.
2 After filling the water reservoir and
adding ground coee to the filter
holder, be sure the reservoir and
brew basket are securely in place.
Place the appropriate-size vessel
under brew basket.
3 Press DEL AY BREW. DEL AY BREW will
illuminate and the clock will begin to
flash “12:00” or the last Delay Brew
time that was set.
4 Once the proper time has been set,
select the size of the vessel that you
would like to brew into.
5 Select the brew style that you desire
from the 4 flashing buttons. The selected
brew style will remain illuminated.
6 Once the time, brew size, and brew style
have been set, allow DEL AY BREW to
stop flashing, or press DEL AY BREW
to activate. When activated, the unit
will beep and DEL AY BREW and your
selected options will remain illuminated.
To cancel, press DELAY BREW again.
NOTE: If you attempt to change your
selections while Delay Brew is set, the unit will
beep and DELAY BREW will flash. To change
your selections, cancel DELAY BREW.
AFTER EACH BREW
NOTE: For best results, we recommend
rinsing the reservoir after brewing and
refilling with fresh water for the next brew.
1 After the unit has cooled, remove the
filter holder from the brew basket. If using
a paper filter, discard it. If using the
permanent filter, wash it thoroughly
with soap and warm water or place on
top rack of dishwasher.
2 Clean the frother whisk after each use.
Hand-wash thoroughly or place on top
rack of dishwasher.
3 Wash the carafe and brew-through lid
with soap and warm water. Use a bottle
brush or a cloth to wash the inside of the
carafe. DO NOT use a wire brush.
NOTE: The glass carafe, brew-through lid,
permanent filter, removable filter holder,
water reservoir, flip-top lid, frother whisk, and
scoop are top-rack dishwasher safe.
4 After the coee maker has cooled, wipe
down the main unit, showerhead, and
water reservoir shelf with a cloth and warm
water. DO NOT immerse the coee maker
in water.
CLEANING THE WATER RESERVOIR
Empty the water reservoir and hand-wash
or place in your dishwasher.
CLEANING THE CARAFE
We recommend cleaning your carafe with
warm, soapy water.
If you want to clean the carafe more
thoroughly, we recommend using a soft
foam brush. DO NOT use a wire brush.
The CLEAN button will illuminate when a
cleaning cycle is recommended for your
unit, as calcium scale buildup could be
aecting the flavor of your coee.
To clean and descale your Ninja®
Specialty
Coee Maker:
NOTE: The clean cycle takes approximately
60 minutes. If you cancel the clean cycle,
your machine will not be properly descaled.
1 Select the Full Carafe size and set the
empty carafe beneath the brew basket.
2 Use a descaling solution specifically
formulated for coee maker cleaning
and follow the directions on the package.
Fill the water reservoir up to, but not
exceeding, the Max Fill line (50 oz.).
OR
Fill the water reservoir to the Travel Mug
line (16 oz.) with white vinegar, then fill
the rest of the reservoir with water up to,
but not exceeding, the Max Fill line.
IMPORTANT: Use only white vinegar
3 Once the water reservoir is filled, press
the CLEAN button.
NOTE: To cancel the clean cycle, press
the Power button or CLEAN button once.
The unit will beep and stop brewing
through the cleaning mixture. Continue to
follow the instructions starting at Step 6.
4 The clock will display and count down the
remaining clean cycle time, which takes
approximately 60 minutes to complete.
Your unit will deliver a small amount of
cleaning solution to distribute it through
the system. It will then pause, deliver
additional cleaning solution, and continue
for 60 minutes. The extended pauses
allow for maximum cleaning and descaling.
IMPORTANT: DO NOT remove the carafe
at any time throughout the clean cycle.
5 Upon completion, the coee maker will
beep, the clock will display End, and the
CLEAN light will turn o.
6 Empty and thoroughly clean the carafe
and water reservoir with warm, soapy water
to remove any cleaning solution that could
aect the flavor of your coee.
7 Fill the reservoir with fresh water up
to, but not exceeding, the Max Fill line
and set the empty carafe beneath the
brew basket.
8 Flush the system by running a Full
Carafe, Classic brew cycle with water
only. After the cycle is complete, discard
the water and thoroughly clean the carafe.
NOTE: If the CLEAN light illuminates
again, then calcium buildup is still present.
Repeat the cleaning cycle instructions from
the beginning, and the CLEAN light will
automatically turn o when your coee
maker is clean.
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TROUBLESHOOTING
THERE’S SEDIMENT IN MY COFFEE.
•
If using a permanent filter, the sediment at the bottom of the brewed coee may be due to using
finely ground coee.
•
To reduce the amount of sediment in the brewed coee, use a slightly coarser grind or use a paper filter.
NOTE: We DO NOT recommend using a paper filter in conjunction with the permanent filter, as
clogging and backing up of water and/or coee in the filter basket can occur.
COFFEE IS TOO WEAK.
• For stronger coee, use the Rich brew setting, try darker roast beans, or use the
permanent filter rather than a paper filter. If you want an even bolder flavor, you can add
more coee grinds to the brew basket. Additional grinds do absorb liquid, so you will have
a more concentrated, smaller cup of coee.
COFFEE IS TOO STRONG.
• For milder coee, use the Classic brew setting, use lighter roast beans, or use a paper filter
rather than the permanent filter. If you want an even milder flavor, you can put fewer coee
grinds in the brew basket.
BREW CYCLE IS TOO SLOW.
• Depending on your settings, your brew time will vary from around 4 minutes to 10 minutes.
CUP OR TRAVEL MUG OVERFLOWED.
• Ensure you are using at least a 12 oz. cup for the Cup size, 14 oz. cup for the XL Cup size,
16 oz. travel mug for the Travel Mug size, and 20 oz. travel mug for the XL Multi-Serve size.
BREW BASKET OVERFLOWED.
• The bottom of the filter holder may be clogged. This can happen with finely ground coee or
too many coee grinds in the brew basket. Medium-ground coee is recommended
THERE’S WATER LEFT IN THE RESERVOIR.
• The water reservoir markings are minimum fill lines that indicate the amount of water
needed for that brew size. However, all brew styles use dierent amounts of water to
create the proper flavor and concentration, leaving some water to remain.
COFFEE MAKER IS LEAKING.
• After removing the water reservoir, there may be a small amount of water in the reservoir
valve. This can be easily removed with a dry cloth.
• If the leak is coming from the brew basket, make sure all parts are assembled correctly and
securely, and the drip stop is closed.
• If the leak is coming from the bottom of the coee maker, call Customer Service at
1-877-646-5288.
CLEAN LIGHT IS ON.
• Run a clean cycle. If you have recently completed a clean cycle, you may need to run a
second cycle to remove additional mineral buildup that occurs naturally over time.
CLOCK DISPLAY MESSAGES:
• “Add Wtr” The system does not have enough water in the reservoir to complete your brew.
Add fresh water to the reservoir, then press your selected brew style to resume the brew.
• “CLn” The system has detected that a clean cycle needs be run immediately to remove
calcium scale buildup in the boiler. See ‘Cleaning & Descaling’ for instructions.
ONE (1) YEAR
LIMITED WARRANTY
The One (1) Year Limited Warranty applies to purchases made from authorized retailers of SharkNinja
Operating LLC. Warranty coverage applies to the original owner and to the original product only and is
not transferable.
SharkNinja warrants that the unit shall be free from defects in material and workmanship for a period
of one (1) year from the date of purchase when it is used under normal household conditions and
maintained according to the requirements outlined in the Owner’s Guide, subject to the following
conditions and exclusions:
What is covered by this warranty?
1. The original unit and/or non-wearable components deemed defective, in SharkNinja’s sole
discretion, will be repaired or replaced up to one (1) year from the original purchase date.
2. In the event a replacement unit is issued, the warranty coverage ends six (6) months following the
receipt date of the replacement unit or the remainder of the existing warranty, whichever is later.
SharkNinja reserves the right to replace the unit with one of equal or greater value.
What is not covered by this warranty?
1. Normal wear and tear of wearable parts (including filter holder, permanent filter, frother whisk,
carafe and brew-through lid, water reservoir and flip-top lid, and Ninja Smart Scoop™), which
require regular maintenance and/or replacement to ensure the proper functioning of your unit, are
not covered by this warranty. Replacement parts are available for purchase at ninjaaccessories.
com.
2. Any unit that has been tampered with or used for commercial purposes
3. Damage caused by misuse, abuse, negligent handling, failure to perform required maintenance
(e.g., failure to run regular cleaning cycles), or damage due to mishandling in transit.
4. Consequential and incidental damages.
5. Defects caused by repair persons not authorized by SharkNinja. These defects include damages
caused in the process of shipping, altering, or repairing the SharkNinja product (or any of its parts)
when the repair is performed by a repair person not authorized by SharkNinja.
6. Products purchased, used, or operated outside North America.
How to get service
If your appliance fails to operate properly while in use under normal household conditions within the
warranty period, visit ninjakitchen.com for product care and maintenance self-help. Our Customer
Service Specialists are also available at 1-877-646-5288 to assist with product support and warranty
service options, including the possibility of upgrading to our VIP warranty service options for select
product categories.
SharkNinja will cover the cost for the customer to send in the unit to us for repair or replacement. A
fee of $19.95 (subject to change) will be charged when SharkNinja ships the repaired or replacement
unit.
How to initiate a warranty claim
You must call 1-877-646-5288 to initiate a warranty claim. You will need the receipt as proof
of purchase.A Customer Service Specialist will provide you with return and packing instruction
information.
How state law applies
This warranty gives you specific legal rights, and you also may have other rights that vary from state to
state. Some states do not permit the exclusion or limitation of incidental or consequential damages, so
the above may not apply to you.
ERROR MESSAGES
• “Er” If the clock displays “Er” and then a number (ex. “Er 03”),contact Customer Service at
1-877-646-5288.
ninjakitchen.com
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