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ninjacoffeebar.com
1-877-646-5288
*K-Cup is a registered trademark of Keurig Green Mountain, Inc. Use of the K-Cup trademark does not imply any affiliation with or endorsement
by Keurig Green Mountain, Inc.
PROBLEMS POSSIBLE REASONS & SOLUTIONS
My cup or travel mug
overflowed.
The cup or travel mug may not have been empty prior to brewing.
The water exceeded the Max Fill line on the water reservoir prior to brewing.
The Ninja Coffee Bar® is designed to dispense the following amounts on classic brew:
Cup 9.5 oz.
XL Cup 11.5 oz.
Travel Mug 14 oz.
XL Multi-S erve 18 oz.
Please ensure that you are using at least a 12 oz. cup for the cup size, 14 oz. cup for the
XL Cup size, 16 oz. travel mug for t he travel mug size and 20 oz. t ravel mug for the XL
Multi-Serve size.
NOTE: On Rich Brew and Over Ice Brew there will be less volume dispensed. Specialt y
Brew will deliver approximately 4 oz. and Cafe Forte will deliver approximately 8 oz.
Brew basket overflowed.
Check the amount of coffee or type of grind used.
My water reservoir is
leaking.
If water was filled ab ove the Max Fill line, water may overflow from the overflow hole at the top of
the hand grip. Remove the water reservoir from the brewer and empt y to the Max Fill line.
Water left in my
reservoir.
Ninja Coffee B ar® allows you to fill the reservoir up to but not exceeding the Max Fill line
and Auto-iQ™
One -Touch Intelligence will only use the water needed for the brew size
and style selected.
After a brew you may notice leftover water in your water reser voir after filling to the
minimum fill line of the size selec ted. The water reser voir markings are minimum fill lines
that indicate if there is enough water for the proper brew size in the reservoir, but all
brew styles use different amounts of water to create the proper flavor and concentration.
You can brew multiple cups before needing to refill.
Does it take coffee pods?
This brewer is designed to brew coffee grounds only. Do not insert pods or K-Cups®.
My Ninja Coffee Bar® is
leaking.
If the leak is coming from the brew basket, be sure all the parts are fit securely in the brewer.
If the leak is coming from the bottom of the brewer call customer service at 1-877-646-5288.
My Ninja Coffee Bar®
beeped and did not
complete the full brew
that I selected.
Ensure the water reservoir is locked in place and is filled with enough water for the desired brew.
Check the CL EAN indicator light. If illuminated, run a Clean Cycle with the appropriate
descaling solution or a white vinegar mix ture. See Care & Maintenance section.
Check the Drip S top indicator light. If illuminated, ensure the brew basket is fully inser ted
into the brewer and open the Drip Stop once the vessel is placed under the brew basket.
If the problem per sists please call customer serv ice at 1-877-646- 5288.
Why is the second cup
that I brewed hotter
than the first
cup?
Once the Ninja Coffee Bar® has brewed the first cup, the brewing system is pre-warmed.
This enables any following brews to be slightly hotter. For a hot first cup try pre-warming
your mug.
Replacement Parts
ORDERING REPLACEMENT PARTS
To order additional par ts and attachments, please visit ninjacoffeebar.com
or feel free to contact customer ser vice: 1-877-646-5288.
Troubleshooting Guide - cont.
Product Registration
Please visit ninjacoffeebar.com or call 1-877-646-5288 to register your new Ninja
®
product within ten (10) days
of purchase. You will be asked to provide the store name, date of purchase and model number along with your
name and address.
The registration will enable us to contact you in the unlikely event of a product safety notification. By
registering, you acknowledge to have read and understood the instructions for use and warnings set forth in the
accompanying instructions.
ONE (1) YEAR LIMITED WARRANTY
SharkNinja Operating LLC warrants this product to be free from material defects and workmanship for a period of one
(1) year from the date of purchase when utilized for normal household use, subject to the following conditions, exclusions
andexceptions.
The liability of SharkNinja Operating LLC is limited solely to the cost of the repair or replacement of the unit at our
option. This Limited Warranty does not cover normal wear of parts and does not apply to any unit that has been tampered
with or used for commercial purposes. This Limited Warranty does not cover damage caused by misuse, abuse, negligent
handling or damage due to faulty packaging or mishandling in transit. This Limited Warranty does not cover damage or
defects caused by or resulting from damages from shipping or
from repairs, service or alteration to the product or any of
its parts, which have been performed by a repair person not authorized by SharkNinja Operating LLC.
If your appliance fails to operate properly while in use under normal household conditions within the warranty period,
return the complete appliance and accessories, freight prepaid. For assistance with warranty service options or customer
support, please call our customer care and product specialists at 1 (877) 646-5288 or visit ninjacoffeebar.com
If the appliance is found to be defective in material or workmanship, SharkNinja Operating LLC will repair or replace it
free of charge. Proof of purchase is required and a fee of $19.95 will apply to cover the cost of return freight.*
This Limited Warranty is extended to the original purchaser of the unit and excludes all other legal, implied and/or
conventional warranties. The responsibility of SharkNinja Operating LLC if any, is limited to the specific obligations
expressly assumed by it under the terms of this Limited Warranty. In no event is SharkNinja Operating LLC liable for
incidental or consequential damages to anyone of any nature whatsoever. Some states do not permit the exclusion or
limitation of incidental or consequential damages, so the above may not apply to you.
This Limited Warranty gives you specific legal rights, and you may also have other rights which vary from state to state or
from province to province.
*IMPORTANT: Carefully pack item to avoid damage in shipping. Be sure to include proof of purchase date
and to attach tag to item before packing with your name, complete address and phone number with a
note giving purchase information, model number and what you believe is the problem with the item. We
recommend you insure the package (as damage in shipping is not covered by your Limited Warranty). Mark
the outside of your package “ATTENTION CUSTOMER SERVICE”.