Netgear WC7500, WC7600, WC7600v2, WC9500 operation manual
ProSAFE Wireless Controller
Models WC7500, WC7600,
WC7600v2, and WC9500
User Manual
October 2016
202-11659-02
350 East Plumeria Drive
San Jose, CA 95134
USA
ProSAFE Wireless Controller
Support
Thank you for purchasing this NETGEAR product. You can visit www.netgear.com/support to register your product, get help,
access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR
support resources.
Conformity
For the current EU Declaration of Conformity, visit http://kb.netgear.com/app/answers/detail/a_id/11621.
Compliance
For regulatory compliance information, visit http://www.netgear.com/about/regulatory.
See the regulatory compliance document before connecting the power supply.
Trademarks
© NETGEAR, Inc., NETGEAR and the NETGEAR Logo are trademarks of NETGEAR, Inc. Any non-NETGEAR trademarks are
used for reference purposes only.
Revision History
Publication Part
Number
202-11659-02 October 2016 • Added the following new features:
202-11659-01 April 2016 • First publication of the combined manual for all models.
Publish Date Comments
- Support for model WAC740 (see Supported NETGEAR Access Points ).
- Link aggregation for WAC740 access point (see Change Access Point
Information on the Managed AP List and Enable Link Aggregation on a
WAC740 Access Point).
- MU-MIMO for the WAC740 access point (see Configure WiFi Settings
for the Basic Profile Group and Configure WiFi Settings for an
Advanced Profile Group).
- Enhanced syslog support for all wireless controller models (see
Configure the Syslog Settings for an Internal Syslog Location).
- AirQual for the WAC740 access point (see Manage AirQual for a Profile
Group and View AirQual for the Channels in a Profile Group).
- Diagnostic option to send logs for controller-managed access points
over the network (see View the Console Debug Logs of an Access
Point).
- Diagnostic option to capture packets for controller-managed access
points (see Capture WiFi Packets).
• Added Appendix A, Controller-Managed Access Points, which describes
the limited web management interface for controller-managed access
points.
• Introduction of model WC7500 and model WC7600v2.
2
Contents
Chapter 1 Introduction
Chapter 2 Hardware Descriptions
Models, Key Features, and Capabilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Model WC7500 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Model WC7600 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Model WC7600v2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Model WC9500 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Model Scalability and Feature Differences . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Model Common Features and Capabilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
What Can You Do With a Wireless Controller? . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Licenses. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Maintenance and Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Package Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Hardware Models WC7500 and WC7600v2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
WC7500 and WC7600v2 Front Panel Ports and Slots . . . . . . . . . . . . . . . . . 19
WC7500 and WC7600v2 Back Panel Components . . . . . . . . . . . . . . . . . . . . 21
WC7500 and WC7600v2 Product Labels . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Hardware Models WC7600 and WC9500 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
WC7600 and WC9500 Front Panel Ports and Slots . . . . . . . . . . . . . . . . . . . . 22
WC7600 and WC9500 Back Panel Components . . . . . . . . . . . . . . . . . . . . . . 23
WC7600 and WC9500 Product Labels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
LED Functions (All Models) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Wireless Controller System Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Supported NETGEAR Access Points . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Supported NETGEAR Antennas . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Chapter 3 System Planning and Deployment Scenarios
Basic and Advanced Setting Concepts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Profile Group Concepts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Basic Profile . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Advanced Profile . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
System Planning Concepts. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Preinstallation Planning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Before You Configure a Wireless Controller . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
High-Level Configuration Examples. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Single Controller Configuration With Basic Profile Group . . . . . . . . . . . . . . . 39
Single Controller Configuration With Advanced Profile Groups . . . . . . . . . . 40
Stacked Controller Configuration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
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ProSAFE Wireless Controller
Management VLAN and Data VLAN Strategies . . . . . . . . . . . . . . . . . . . . . . . . . . 42
High-Level Deployment Scenarios . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Scenario Example 1: Network With Single VLAN. . . . . . . . . . . . . . . . . . . . . . . 44
Scenario Example 2: Advanced Network With VLANs and SSIDs . . . . . . . . . 46
Scenario Example 3: Advanced Network With Redundancy . . . . . . . . . . . . . 48
Chapter 4 RF Planning and Deployment
Application, Browser, and Port Requirements for RF Planning. . . . . . . . . . . . . . 53
RF Planning Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Planning Requirements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Recommended RF Planning Procedure for a Building . . . . . . . . . . . . . . . . . . . 56
Manage a Building and Floors for an RF Plan. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Add a Building and Floors. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Add a Single Floor to a Building. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Scale a Floor. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Add a WiFi Coverage or WiFi Noncoverage Zone to a Floor. . . . . . . . . . . . . . 61
Remove a WiFi Coverage or Noncoverage Zone From a Floor. . . . . . . . . . . . 62
Add a WiFi Building Obstacle to a Floor. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Remove a Building Obstacle From a Floor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
Add a WiFi Obstruction Area. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
Remove a WiFi Obstruction Area . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
Change the Name, Map, or Dimensions of a Floor . . . . . . . . . . . . . . . . . . . . . 66
Change the Name of a Building. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Duplicate an Entire Building With All Floors . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
Duplicate a Single Floor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
Remove a Single Floor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Remove an Entire Building With All Its Floors. . . . . . . . . . . . . . . . . . . . . . . . . . 70
Use the WiFi Auto Planning Advisor to Generate an RF Plan for a Floor . . . . . . 70
Manually Add and Manage Access Points on a Floor Map for an RF Plan . . . . . 76
Manually Add and Manage Antennas on a Floor Map for an RF Plan. . . . . . . . . 79
Display and Recalculate the WiFi Coverage for a Heat Map . . . . . . . . . . . . . . . . 83
Display or Change the WiFi Inventory for an RF Plan . . . . . . . . . . . . . . . . . . . . . 84
Download a Report for an RF Plan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87
View the Heat Map for a Deployed Floor Plan . . . . . . . . . . . . . . . . . . . . . . . . . . . 88
Chapter 5 Installation and Configuration Overview
Connect Your Computer to the Wireless Controller. . . . . . . . . . . . . . . . . . . . . . . 92
Log In to the Wireless Controller. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92
Roadmap for Initial Configuration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94
Roadmap for Configuring Management of Your WiFi Network . . . . . . . . . . . . . 96
Choose a Location for the Wireless Controller . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
Deploy the Wireless Controller . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
Chapter 6 Configure the System and Network Settings and
Register the Licenses
Configure the General Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100
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Manage the Time Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .101
Manage the IP, VLAN, and Link Aggregation Settings. . . . . . . . . . . . . . . . . . . . 102
Management VLAN Concepts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102
Untagged VLAN Concepts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .103
Controller Link Aggregation Concepts. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103
Configure the IP, VLAN, and Controller Link Aggregation Settings. . . . . . . 104
Manage the DHCP Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106
Add a DHCP Server. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106
Change the Settings for a DHCP Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108
Remove a DHCP Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109
Register Your Licenses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110
Configure the License Server Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110
Register Your Licenses With the License Server. . . . . . . . . . . . . . . . . . . . . . . 111
Manage Certificates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113
Configure Syslog, Alarm Notification, and Email Settings . . . . . . . . . . . . . . . . . 114
Configure the Syslog Settings for an Internal Syslog Location . . . . . . . . . . 114
Configure the Syslog Settings for an External Syslog Location. . . . . . . . . . 116
Configure Alarm Notification Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118
Configure the Email Notification Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119
Chapter 7 Manage Security Profiles and Profile Groups
WiFi Security Profile Concepts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .121
Small WLAN Networks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121
Large WLAN Networks. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122
Profile Naming Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122
Considerations Before You Configure Profiles . . . . . . . . . . . . . . . . . . . . . . . . 122
Basic and Advanced Security Configuration Concepts . . . . . . . . . . . . . . . . . 123
Manage Security Profiles for the Basic Profile Group . . . . . . . . . . . . . . . . . . . . 124
Configure a Profile in the Basic Profile Group. . . . . . . . . . . . . . . . . . . . . . . . . 124
Change the Settings for a Profile in the Basic Profile Group . . . . . . . . . . . . 128
Remove a Profile From the Basic Profile Group . . . . . . . . . . . . . . . . . . . . . . . 129
Manage Security Profiles for Advanced Profile Groups . . . . . . . . . . . . . . . . . . 129
Add an Advanced Profile Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129
Remove an Advanced Profile Group. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131
Configure a Profile in an Advanced Profile Group . . . . . . . . . . . . . . . . . . . . . 131
Change the Settings for a Profile in an Advanced Profile Group . . . . . . . . . 135
Remove a Profile From an Advanced Profile Group . . . . . . . . . . . . . . . . . . . . 136
Network Authentication and Data Encryption Options . . . . . . . . . . . . . . . . . . . 137
Manage Authentication Servers and Authentication Server Groups. . . . . . . . 140
Authentication Server Concepts. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140
Configure Basic Authentication Server Settings . . . . . . . . . . . . . . . . . . . . . . 142
Configure a RADIUS Authentication Server Group . . . . . . . . . . . . . . . . . . . . 144
Remove a RADIUS Authentication Server Group. . . . . . . . . . . . . . . . . . . . . . 145
Manage MAC Authentication and MAC Authentication Groups. . . . . . . . . . . . 146
Guidelines for External MAC Authentication. . . . . . . . . . . . . . . . . . . . . . . . . . . . 146
Configure Basic Local MAC Authentication Settings . . . . . . . . . . . . . . . . . . . 146
Remove a MAC Address From a Wireless Client List . . . . . . . . . . . . . . . . . . . 148
Import a MAC List From a File . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 148
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Configure a Local MAC Authentication Group . . . . . . . . . . . . . . . . . . . . . . . . 149
Remove a Local MAC Authentication Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151
Select an ACL for a Profile in the Basic Profile Group . . . . . . . . . . . . . . . . . . 151
Select an ACL for a Profile in an Advanced Profile Group. . . . . . . . . . . . . . . 152
Chapter 8 Discover and Manage Access Points
Access Point Discovery Guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 155
General Discovery Guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 155
Layer 3 Discovery Guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 155
Remote Access Point Discovery Guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . 157
Discover Access Points With the Discovery Wizard. . . . . . . . . . . . . . . . . . . . . . 159
Discover Access Points in Factory Default State and Access
Points in a Layer 2 Subnet. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 159
Discover Access Points Installed and Working in
Standalone Mode in Different Layer 3 Networks . . . . . . . . . . . . . . . . . . . . . 163
Manage the Managed AP List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 167
View the Managed AP List. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 167
Change Access Point Information on the Managed AP List . . . . . . . . . . . . . 170
Remove Access Points From the Managed AP List . . . . . . . . . . . . . . . . . . . . 173
Assign Access Points to Buildings, Floors, and Advanced Profile Groups . . . . 174
Chapter 9 Configure WiFi and QoS Settings
Basic and Advanced WiFi and QoS Configuration Concepts . . . . . . . . . . . . . . . 179
Configure the Radio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 179
Configure the Radio for the Basic Profile Group . . . . . . . . . . . . . . . . . . . . . . 179
Configure the Radio for an Advanced Profile Group . . . . . . . . . . . . . . . . . . . 180
Configure WiFi Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 182
Configure WiFi Settings for the Basic Profile Group . . . . . . . . . . . . . . . . . . . 182
Override Channel and Transmission Power in the Basic Profile Group . . . . 186
Configure WiFi Settings for an Advanced Profile Group . . . . . . . . . . . . . . . . 188
Override Channel and Transmission Power in an Advanced
Profile Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 193
Configure Channels. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 195
Specify Radio Frequency Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 198
Radio Frequency Concepts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 198
WLAN Healing Concepts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 198
Configure Radio Frequency Management for the Basic Profile Group . . . . 199
Configure Radio Frequency Management for an Advanced
Profile Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 200
Manage AirQual for a Profile Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 203
AirQual Concepts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 203
Configure AirQual for the Basic Profile Group . . . . . . . . . . . . . . . . . . . . . . . . 203
Configure AirQual for an Advanced Profile Group . . . . . . . . . . . . . . . . . . . . . 205
Manage Quality of Service for an Advanced Profile Group . . . . . . . . . . . . . . . 207
Quality of Service Concepts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 207
Configure Quality of Service for a Profile Group. . . . . . . . . . . . . . . . . . . . . . 208
Manage Load Balancing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 210
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Load Balancing Concepts. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 210
Configure Load Balancing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 211
Manage Rate Limiting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 212
Rate Limiting Concepts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 212
Configure Rate Limiting for the Basic Profile Group . . . . . . . . . . . . . . . . . . . 213
Configure Rate Limiting for an Advanced Profile Group . . . . . . . . . . . . . . . . 214
Manage the LED Behavior . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 215
Manage the LED Behavior for the Basic Profile Group . . . . . . . . . . . . . . . . . 215
Manage the LED Behavior for an Advanced Profile Group. . . . . . . . . . . . . . 216
Chapter 10 Manage Rogue Access Points, Guest Network
Access, and Users
Manage Rogue Access Points . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 219
Rogue Access Point Concepts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 219
Configure Basic Rogue Detection Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . 219
Classify Rogue Access Points . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 220
Import a List of Known Access Points From a File . . . . . . . . . . . . . . . . . . . . . 222
Manage Guest Network Access Through Guest Portals and Captive Portals . 223
Portal Concepts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 223
Configure a Basic Guest Portal or Captive Portal. . . . . . . . . . . . . . . . . . . . . . 224
Configure an Advanced Guest Portal or Captive Portal . . . . . . . . . . . . . . . . 229
Remove a Portal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 236
Manage Users, Accounts, and Passwords . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 236
User and Account Concepts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 236
Change the Password of the Default admin Account of the
Wireless Controller . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 237
Add a Management User . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 239
Add a WiFi User . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .240
Add a Captive Portal Account . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 241
Add a Logo and Message on Captive Portal User Information. . . . . . . . . . . 243
Add a Captive Portal User . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 245
Add Multiple Captive Portal Users Simultaneously . . . . . . . . . . . . . . . . . . . . 247
Change the Settings for a User or Account. . . . . . . . . . . . . . . . . . . . . . . . . . . 250
Remove Users or Accounts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 250
Export a List of Users or Accounts. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 251
Chapter 11 Maintain the Wireless Controller and Access Points
Manage the Configuration File or Upgrade the Firmware. . . . . . . . . . . . . . . . . 254
Back Up the Configuration File . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 254
Restore the Configuration File . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 255
Upgrade the Firmware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 256
Reboot the Wireless Controller . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 259
Reset the Wireless Controller . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .259
Manage Extended Storage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 260
Manage Remote Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 262
Specify Session Time-Outs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 263
Save the Logs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 264
7
ProSAFE Wireless Controller
Save the System Logs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 264
Save and Clear the Logs for an Access Point . . . . . . . . . . . . . . . . . . . . . . . . . 265
View Alerts and Events. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 267
View System Alerts. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 267
View Radio Frequency Events. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 268
View Load-Balancing Events. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 269
View Rate-Limit Events . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 271
View Redundancy Events. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 272
View Stacking Events . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 273
Manage Licenses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 274
View Your Licenses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 274
Retrieve Your Licenses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 276
Reboot Access Points . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 277
Configure Multicast Firmware Upgrade for Access Points . . . . . . . . . . . . . . . . 278
Change the Multicast Firmware Upgrade Settings . . . . . . . . . . . . . . . . . . . . 278
Disable Multicast Firmware Upgrade . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 279
Chapter 12 Manage Stacking and Redundancy
Stacking Concepts. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 281
Configure a Stack of Wireless Controllers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 283
Remove a Wireless Controller From a Stack . . . . . . . . . . . . . . . . . . . . . . . . . . . . 287
Select Which Wireless Controller in a Stack to Configure. . . . . . . . . . . . . . . . . 288
Manage Redundancy for a Single Controller . . . . . . . . . . . . . . . . . . . . . . . . . . . 291
VRRP Redundancy Concepts. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 291
Configure a Single Controller With Redundancy . . . . . . . . . . . . . . . . . . . . . . 293
Manage a Redundancy Group With N:1 Redundancy . . . . . . . . . . . . . . . . . . . . 297
VRRP N:1 Redundancy Concepts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 297
Configure a Redundancy Group With N:1 Redundancy . . . . . . . . . . . . . . . . 300
Replace a Redundant Controller . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 305
Remove a Redundancy Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 306
Chapter 13 Monitor the WiFi Network and Its Components
Monitor the Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 309
View the Network Summary Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 309
View the Wireless Controllers in the Network . . . . . . . . . . . . . . . . . . . . . . . . 311
View the Access Points in the Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 313
View the Clients in the Network. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 318
View the Profiles in the Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 322
Monitor the Wireless Controller . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 324
View the Wireless Controller Summary Page . . . . . . . . . . . . . . . . . . . . . . . . . 324
View Wireless Controller Usage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 327
View Access Points That the Wireless Controller Manages . . . . . . . . . . . . . 328
View Clients on Access Points That the Wireless Controller Manages . . . . 333
View Neighboring Clients That the Wireless Controller Detects . . . . . . . . . 337
View Neighboring Access Points That the Wireless Controller
Does Not Manage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 339
View Security Profiles That the Wireless Controller Manages. . . . . . . . . . . 340
8
ProSAFE Wireless Controller
View DHCP Leases That Are Provided by the Wireless Controller . . . . . . . 342
View Captive Portal Users on Access Points That the
Wireless Controller Manages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 343
View the Guest Email Address Database for Access Points That
the Wireless Controller Manages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 345
View AirQual for the Channels in a Profile Group . . . . . . . . . . . . . . . . . . . . . 346
Monitor the SSIDs on the Wireless Controller. . . . . . . . . . . . . . . . . . . . . . . . . . . 348
Monitor Local Clients in the Network. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 353
Monitor Accepted Clients . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 353
Monitor Blacklisted Clients . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 357
Chapter 14 Troubleshooting and Diagnostics
Troubleshoot Basic Functioning. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 361
Power LED Is Not Lit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 361
Status LED Never Turns Off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 361
Ethernet Port LEDs Are Not Lit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 361
Troubleshoot the Web Management Interface . . . . . . . . . . . . . . . . . . . . . . . . . . 362
Check the Ethernet Cabling. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 362
Check the IP Address Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 362
Check the Internet Browser . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 363
Troubleshoot a TCP/IP Network Using the Ping Utility . . . . . . . . . . . . . . . . . . . 363
Use the Reset Button to Restore Default Settings . . . . . . . . . . . . . . . . . . . . . . . 364
Resolve Problems With Date and Time. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 364
Resolve Network Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .365
Resolve Problems With Access Points . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .365
Resolve Discovery Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 365
Resolve Connection Problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 366
Network Performance and Rogue Access Point Detection. . . . . . . . . . . . . . 366
Use the Diagnostic Tools on the Wireless Controller . . . . . . . . . . . . . . . . . . . . . 366
Ping an Access Point . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .367
Trace a Route to an Access Point . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 368
View the Console Debug Logs of an Access Point . . . . . . . . . . . . . . . . . . . . . 369
Capture WiFi Packets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 371
Appendix A Controller-Managed Access Points
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 375
Change IP Address and VLAN Settings on a
Controller-Managed Access Point . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 376
Reenable the DHCP Client on a Controller-Managed Access Point. . . . . . . . . 377
Upgrade or Change Firmware on a Controller-Managed Access Point . . . . . . 378
Save and View the Logs on a Controller-Managed Access Point. . . . . . . . . . . 381
Enable Link Aggregation on a WAC740 Access Point . . . . . . . . . . . . . . . . . . . . 382
Change the Password on an Access Point . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 383
Convert an Access Point From Controller-Managed to Standalone . . . . . . . . 385
9
ProSAFE Wireless Controller
Appendix B Factory Default Settings, Technical Specifications,
and Passwords Requirements
Factory Default Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 387
Technical Specifications Models WC7500 and WC7600v2. . . . . . . . . . . . . . . 387
Technical Specifications Models WC7600 and WC9500 . . . . . . . . . . . . . . . . . 388
Password Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 389
Index
10
1. Introduction
This chapter includes the following sections:
• Models, Key Features, and Capabilities
• What Can You Do With a Wireless Controller?
• Licenses
• Maintenance and Support
Note: For more information about the topics covered in this manual, visit the
support website at netgear.com/support.
Note: Firmware updates with new features and bug fixes are made
available from time to time on downloadcenter.netgear.com. Some
products can regularly check the site and download new firmware, or
you can check for and download new firmware manually. If the
features or behavior of your product does not match what is
described in this guide, you might need to update your firmware.
1
Note: In this manual, the terms wireless and WiFi are interchangeable.
11
ProSAFE Wireless Controller
Models, Key Features, and Capabilities
The NETGEAR ProSAFE® Wireless Controller is a high-capacity, secured wireless controller
intended for medium to large-sized businesses, higher education institutions, hospitals, and
hotels.
The wireless controller supports the IEEE 802.11a/b/g/n/ac protocols. With the wireless
controller, you can manage your wireless network from a central point, implement security
features centrally, support Layer 2 and Layer 3 fast roaming, configure a guest access
captive portal, and support voice over Wi-Fi (VoWi-Fi).
This user manual supports models WC7500, WC7600, WC7600v2, and WC9500. For a
comparison between the models, see Table 1 on page 13.
Note: For information about the manuals for the legacy model WC7520, visit
downloadcenter.netgear.com/en/product/WC7520.
Model WC7500
One WC7500 wireless controller with the appropriate licenses can support up to 15 access
points (APs) with up to 400 users. Model WC7500 is an entry-level model: You cannot stack
the WC7500, nor is controller redundancy supported.
Model WC7500 provides four RJ-45 Gigabit Ethernet ports. However all four Gigabit Ethernet
ports provide equal performance and are bonded together in Linux active-backup mode. In
this mode, the ports effectively function as one port rather than four separate ports, with one
port active and three ports acting as backup if the active port fails. Therefore, only one port is
available to access the wireless controller for management or for data and control
communications between the wireless controller and the access points. For more
information, visit kb.netgear.com/app/answers/detail/a_id/30974/~/prosafe-wc7500.
Model WC7600
One WC7600 wireless controller with the appropriate licenses can support up to 50 access
points (APs) with up to 2,000 users. In a stacked configuration, a stack of three wireless
controllers can support up to 150 access points with up to 6,000 users.
Model WC7600 provides one RJ-45 Gigabit Ethernet port and two 10 Gigabit Ethernet
(10GbE) slots with standard SFP+ form factor for optional 10GBASE or 1000BASE GBICs.
These ports are available to access the wireless controller for management and for data and
control communications between the wireless controller and the access points.
Introduction
12
ProSAFE Wireless Controller
Model WC7600v2
One WC7600v2 wireless controller with the appropriate licenses can support up to 50 access
points (APs) with up to 2,000 users. In a stacked configuration, a stack of three wireless
controllers can support up to 150 access points with up to 6,000 users.
Model WC7600v2 provides four RJ-45 Gigabit Ethernet ports. These ports are available to
access the wireless controller for management and for data and control communications
between the wireless controller and the access points.
Model WC9500
One WC9500 standalone wireless controller with the appropriate licenses can support up to
300 access points with up to 9,000 clients. In a stacked configuration, one wireless controller
with the appropriate licenses can support up to 200 access points with up to 6,000 clients. A
stack can support three wireless controllers with up to 18,000 clients.
Model WC9500 provides one RJ-45 Gigabit Ethernet port and two 10 Gigabit Ethernet
(10GbE) slots with standard SFP+ form factor for optional 10GBASE or 1000BASE GBICs.
These ports are available to access the wireless controller for management and for data and
control communications between the wireless controller and the access points.
Model Scalability and Feature Differences
The following table show the differences in scalability and features between the wireless
controller models.
Table 1. Model differences and scalable architecture
Feature WC7500 WC7600 WC7600v2 WC9500
License in AP increments 5 10, 50 10, 50 10, 50, 100, 200
Single controller
Max. number of APs
Max. number of users
Stack of three controllers
Max. number of APs
Max. number of users
Controller redundancy Not supported Supported Supported Supported
Link aggregation Not supported Supported Not supported Supported
Monitor blacklisted clients Not supported Supported Not supported Supported
1G ports 4
15
400
Stacking is not
supported
1
50
2,000
150
6,000
141
50
2,000
150
6,000
300
9.000
600
18,000
SFP slots None 2 None 2
USB ports 2 1 2 1
Introduction
13
ProSAFE Wireless Controller
Table 1. Model differences and scalable architecture (continued)
Feature WC7500 WC7600 WC7600v2 WC9500
SD card slot 1
Optional extra power supply Not supported Supported Not supported Supported
1. All four Gigabit Ethernet ports provide equal performance and are bonded together in Linux active-backup mode.
2. An SD card will be supported in a future release.
2
None 1
1
None
Model Common Features and Capabilities
The wireless controller provides the following common key features and capabilities:
• WiFi modes
- 802.11a
- 802.11b
- 802.11g
- 802.11n
- 802.11ac
• Autodiscovery of access points
- Autodiscovery of access points in the same Layer 2 domain.
- Autodiscovery of access points across a Layer 3 domain.
- Automatic download of wireless controller–based firmware to discovered access
points that are added to the managed access point list.
• Centralized management
- Single point of management for the entire WiFi network.
- Automatic firmware upgrade to all managed access points.
- DHCP server for IP address provisioning.
- Configurable management VLAN.
• Security
- Identity-based security authentication with an external RADIUS or LDAP (Active
Directory) server, or with an internal authentication server.
- Support for nine access point profile groups (one basic and eight advanced) on one
wireless controller.
- Support for up to 8 profiles per access point profile group and 8 profiles per radio
(therefore, dual-band access points can support up to 16 profiles in one access point
profile group).
- Support for up to 144 profiles on one wireless controller (8 profiles per access point
group and eight groups per radio). Each profile supports settings for SSID, network
authentication, data encryption, client separation, VLAN, MAC ACL, and WiFi QoS.
- Rogue access point detection and classification.
Introduction
14
ProSAFE Wireless Controller
- Guest access and captive portal access with cost and expiration accounting.
- Scheduled WiFi on/off times.
• Wi-Fi Multimedia Quality of Service and advanced wireless features
- Wi-Fi Multimedia (WMM) support for video, audio, and voice over Wi-Fi (VoWi-Fi).
- WMM power save option.
- Automatic WLAN healing mechanism ensures seamless coverage for WiFi users.
- Layer 2 and Layer 3 seamless roaming support.
- Local Layer 2 traffic switching and Layer 3 traffic processing at access point level for
fast processing.
• Wireless and Radio Frequency (RF) management
- Automatic control of access point transmit power and channel allocation to reduce
interference.
- Automatic load balancing of clients across access points.
- Rate limiting per profile.
- Multicast and broadcast rate limiting
- ARP suppression
• Monitoring and reporting
- Monitoring of the status of the network, wireless controllers, WLANs, and clients, and
network usage statistics.
- Specific health monitoring of access points.
- Logging and emailing of system events, RF events, load-balancing events, and
rate-limiting events.
For a list of all features and capabilities of the wireless controller, see the datasheets:
• For the WC7500, visit netgear.com/support/product/WC7500.
• For the WC7600, visit netgear.com/support/product/WC7600v1.
• For the WC7600v2, visit netgear.com/support/product/WC7600v2.
• For the WC9500, visit netgear.com/support/product/WC9500.
What Can You Do With a Wireless Controller?
You can perform the following tasks with a wireless controller:
• Organize the Network
- Create access point profiles. Organize access points in profiles to differentiate
between SSIDs, client authentication, authentication settings, and WiFi QoS settings.
- Create access point profile groups. Organize access point profiles in access point
profile groups to differentiate between buildings, floors, businesses, business
divisions, and so on. Easily assign access points to profile groups or change
assignments.
For more information, see Chapter 7, Manage Security Profiles and Profile Groups.
Introduction
15
ProSAFE Wireless Controller
• Discover Access Points in the Network and Provision IP Addresses and Firmware
- Discover access points in the network. The access points can be in factory default
state or functioning in standalone mode, but after discovery by the wireless controller
and addition to the managed access point list, the access points become dependent
(managed) access points.
- Provision IP addresses to the access points. Use the internal DHCP server to
provision IP addresses to all or selected managed access points in the network.
- Upgrade access point firmware. Update and synchronize new firmware versions to
all managed access points in the network.
For more information, see Chapter 8, Discover and Manage Access Points.
• Centrally Manage Security in the Network
- Manage secure access to the network and secure data transmission. Manage
client authentication, encryption, WiFi client security separation, and MAC
authentication in access point profiles.
- Manage authentication servers for the network. Manage all internal and external
authentication servers for the entire network or for access point profile groups.
- Manage MAC authentication. Specify trusted and untrusted MAC addresses for the
entire network.
- Manage rogue access points. Manage rogue access points and their associated
clients in the network.
- Manage guest access. Manage guest access and captive portal access to the
network.
For more information, see Chapter 10, Manage Rogue Access Points, Guest Network
Access, and Users.
• Centrally Manage the WiFi Settings for the Network
- Schedule the radios. Schedule the entire network to go offline, or schedule access
point profile groups to go offline.
- Manage WiFi settings and channel allocation. Manage the WiFi settings such as
wireless mode, data rate, and channel width for the entire network or for access point
profile groups, and manage channel allocation for the entire network.
- Manage QoS settings. Manage QoS queue settings for data, background, video,
and voice traffic for access point profile groups.
- Configure RF management settings. Configure WLAN healing for access point
profile groups.
For more information, see Chapter 9, Configure WiFi and QoS Settings.
• Manage Other Wireless Controllers in the Network
- Manage stacking. Specify the master and slave wireless controllers in a stack and
synchronize information between the wireless controller.
For more information, see Chapter 12, Manage Stacking and Redundancy.
1. Model WC7500 does not support stacking.
Introduction
16
1
ProSAFE Wireless Controller
• Monitor the Network and Its Components
- Monitor the status of all WiFi devices. View the status of the wireless controllers,
access points, clients, access point profiles, and the entire network, and view network
usage statistics.
- Monitor network health. See which access points are healthy and which ones are
down or compromised.
For more information, see Chapter 13, Monitor the WiFi Network and Its Components.
Licenses
By default, the wireless controller comes with a trial license for two access points. You must
purchase and register licenses for the access points in your network. Licenses are tied to the
serial number of the wireless controller.
Depending on the model, you can purchase licenses in 5–, 10–, 50–, 100–, or 200–access
point increments for support of multiple access points on a single wireless controller.
Table 2. Purchasable license increments
License increments WC7500 WC7600 WC7600v2 WC9500
5 APs WC5APL-10000S — —
10 APs — WC10APL-10000S WC10APL-10000S WC10APL-10000S
50 APs — WC50APL-10000S WC50APL-10000S WC50APL-10000S
100 APs — — — WC100APL-10000S
200 APs — — — WC200APL-10000S
For example, if you installed three WC9500 wireless controllers in a stack and want to
support the maximum number of 600 access points in a stacked configuration, you must
purchase three WC200APL licenses (or a combination of other licenses that add up to a total
of 600 access points).
For information about how to register and manage your licenses, see Register Your Licenses
on page 110 and Manage Licenses on page 274.
Maintenance and Support
NETGEAR offers technical support seven days a week, 24 hours a day. Information about
support is available on the NETGEAR ProSupport website at prosupport.netgear.com.
Introduction
17
2. Hardware Descriptions
This chapter includes the following sections:
• Package Contents
• Hardware Models WC7500 and WC7600v2
• Hardware Models WC7600 and WC9500
• LED Functions (All Models)
• Wireless Controller System Components
• Supported NETGEAR Access Points
• Supported NETGEAR Antennas
2
18
ProSAFE Wireless Controller
Package Contents
The product package contains the following items:
• One ProSAFE wireless controller appliance
• One AC power cable
• Rubber feet (four) with adhesive backing
• One rack-mount kit
• Straight-through Category 5 Ethernet cable
• ProSAFE Wireless Controller Installation Guide
If any of the parts are incorrect, missing, or damaged, contact your NETGEAR dealer. We
recommend that you keep the carton, including the original packing materials, in case you
must return the product for repair.
Hardware Models WC7500 and WC7600v2
The front panel ports, slots, and LEDs, back panel components, and product label of models
WC7500 and WC7600v2 are described in the following sections.
WC7500 and WC7600v2 Front Panel Ports and Slots
The following figure shows the front panel of models WC7500 and WC7600v2. (The label on
the right states PROSAFE WC7500 but the front panel for the WC7600v2 is identical.)
Digital access point counter USB ports Console port
LEDs (top to bottom):
Power, Status,
Fan, Stack Maser
Figure 1. Front panel models WC7500 and WC7600v2
10/100/1000M RJ-45 ports
and LEDs
SD slot
Reset button
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ProSAFE Wireless Controller
The following figure shows a close-up of the left side of the front panel.
Digital access point counter
USB ports
LEDs (top to bottom):
Power, Status, Fan, Stack Master
10/100/1000M RJ-45 ports
and LEDs
Figure 2. Front panel close-up models WC7500 and WC7600v2
From left to right, the front panel of models WC7500 and WC7600v2 show the components
that are described in the following table.
Table 3. Front panel components models WC7500 and WC7600v2
Component Description
Digital counter Displays the number of connected access points that are in a healthy state.
System LEDs From top to bottom: Power LED, Status LED, Fan LED, and Stack Master LED.
These LEDs are described in Table 5 on page 25.
Ethernet ports and LEDs Four 10/100/1000 Mbps LAN Ethernet port with an RJ-45 connector, left LED, and
right LED. The Ethernet port provides switched N-way, automatic speed negotiating,
auto MDI/MDIX technology.
USB ports Two USB 2.0 ports for external storage of floor heat maps, saving of the syslogs, and
backing up the configuration. The USB ports support FAT32 file systems.
SD card slot An SD card for saving of the system logs will be supported in a future release.
Console port RS232 port for connecting to an optional console terminal. The port provides a DB9
male connector. The default baud rate is 115200 bits/second.
Note: The console port is for debugging under guidance of NETGEAR technical
support only.
Reset button Using a sharp object, press and hold this button for about 10 seconds until the Status
LED blinks and the wireless controller returns to factory default settings.
If you reset the wireless controller, all configuration settings are lost and the default
password is restored.
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ProSAFE Wireless Controller
WC7500 and WC7600v2 Back Panel Components
The wireless controller comes with a single internal power supply and internal fans. The back
panel provides a Kensington™ lock slot and the AC power supply connector for the
100–240V, 3A, 50–60 Hz power supply.
Kensington lock slot
Figure 3. Back panel models WC7500 and WC7600v2
Power supply connector
Attach the power cord to the power supply connector. (The wireless controller does not
provide an on/off power switch.)
WC7500 and WC7600v2 Product Labels
The product label on the bottom of the wireless controller’s enclosure displays the default IP
address, default user name, and default password, as well as regulatory compliance, input
power, and other information.
Model WC7500 and model WC7600v2 share the same product label. The actual model
number (WC16A for both the WC7500 and the WC7600v2) is stated in the MODEL field.
Figure 4. Product label model WC7500 and model WC7600v2
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ProSAFE Wireless Controller
Hardware Models WC7600 and WC9500
The front panel ports, slots, and LEDs, back panel components, and product label of models
WC7600 and WC9500 are described in the following sections.
WC7600 and WC9500 Front Panel Ports and Slots
The following figure shows the front panel of models WC7600 and WC9500. (The label on
the right states PROSAFE WC9500 but the front panel for the WC7600 is identical.)
Digital access point counter
SFP+ slots and LEDs
USB port
Reset button
LEDs (top to bottom):
Power, Status,
Fan, Stack Maser
10/100/1000M RJ-45 port
and LEDs
Figure 5. Front panel models WC7600 and WC9500
The following figure shows a close-up of the left side of the front panel.
Digital access point counter
SFP+ slots and LEDs
LEDs (top to bottom):
Power, Status,
Fan, Stack Maser
USB port
Reset button
10/100/1000M RJ-45 port
and LEDs
Console port
Figure 6. Front panel close-up models WC7600 and WC9500
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ProSAFE Wireless Controller
From left to right, the front panel of models WC7600 and WC9500 show the components that
are described in the following table.
Table 4. Front panel components models WC7600 and WC9500
Component Description
Digital counter Displays the number of connected access points that are in a healthy state.
System LEDs From top to bottom: Power LED, Status LED, Fan LED, and Stack Master LED.
These LEDs are described in Table 5 on page 25.
Reset button Using a sharp object, press and hold this button for about 10 seconds until the Status
LED blinks and the wireless controller returns to factory default settings.
If you reset the wireless controller, all configuration settings are lost and the default
password is restored.
USB port One USB 2.0 port for external storage of floor heat maps, saving of the syslogs, and
backing up the configuration. The USB port supports FAT32 file systems.
SFP+ slots and LEDs Two SFP+ slots for optional 10GE SFP+ or 1G SFP gigabit interface converters
(GBICs), each slot with an LED.
Ethernet port and LEDs One 10/100/1000 Mbps LAN Ethernet port with an RJ-45 connector, left LED, and
right LED. The Ethernet port provides switched N-way, automatic speed negotiating,
auto MDI/MDIX technology.
Console port RS232 port for connecting to an optional console terminal. The port provides a DB9
male connector. The default baud rate is 9600 bits/second.
Note: The console port is for debugging under guidance of NETGEAR technical
support only.
WC7600 and WC9500 Back Panel Components
The wireless controller comes with a single internal power supply but supports an optional
second power supply for power redundancy. The power supplies are hot-swappable.
The following figure shows the back panel of the wireless controller with a single internal
power supply, the power supply connector, and two double fans.
Removable power supply
Power supply connector
Removable fans
Slot for an optional
second power supply
Figure 7. Back panel models WC7600 and WC9500
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ProSAFE Wireless Controller
From left to right, the back panel of models WC7600 and WC9500 provide the following
components:
• Power supply. 100–240V, 5A, 47–63 Hz power supply, which includes the following
external components:
- AC power socket. Attach the power cord to this socket. (The wireless controller does
not provide an on/off power switch.)
- Power supply with handle. The handle allows for easy removal and insertion of the
power supply.
- LED. The power supply LED is lit green when the power supply functions correctly. If
the LED is off, power is not supplied to the power supply, or a problem occurred.
• Fans. Two double fans, each of which can be easily exchanged.
• Slot for optional second power supply. The cover plate can be removed so you can
insert a second removable power supply for power redundancy.
WC7600 and WC9500 Product Labels
The product label on the bottom of the wireless controller’s enclosure displays the default IP
address, default user name, and default password, as well as regulatory compliance, input
power, and other information.
Figure 8. Product label model WC7600
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ProSAFE Wireless Controller
Figure 9. Product label WC9500
LED Functions (All Models)
The function of each LED is described in the following table. These LEDS apply to all models
except where noted otherwise.
Table 5. LED functions for all models
LED Status Description
Power LED Solid green The wireless controller is on.
Off The wireless controller is off.
If the power LED is not lit when the wireless controller is on,
check the connections and check to see if the power outlet is
controlled by a wall switch that is turned off (see Power LED Is
Not Lit on page 361).
Status LED Solid yellow The wireless controller is initializing. After approximately two
minutes, when the wireless controller completes its
initialization, the Status LED turns solid green. If the Status
LED remains solid yellow, the initialization failed (see Status
LED Never Turns Off on page 361).
Solid green The wireless controller completed its initialization successfully.
The Status LED is solid green during normal operation.
Off The wireless controller is not receiving power.
Blinking yellow Firmware is being upgraded.
Fan LED Solid green The fans are functioning correctly.
Solid yellow One or more fans are not functioning correctly.
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ProSAFE Wireless Controller
Table 5. LED functions for all models (continued)
LED Status Description
Stack Master LED
Note: Does not
apply to WC7500
SFP slot LEDs
Note: Does not
apply to WC7500
and WC7600v2
Left Ethernet
port LED
Right Ethernet
port LED
Solid green The wireless controller is functioning as the master controller in
a stack.
Solid yellow The wireless controller is functioning as a slave controller in a
stack.
Solid green The slot is operating at 10G.
Blinking green Data is being transmitted or received at 10G.
Solid yellow The slot is operating at 1G.
Blinking yellow Data is being transmitted or received at 1G.
Off The port is not connected to a powered-on Ethernet device
(see Ethernet Port LEDs Are Not Lit on page 361).
WC7500
and
WC7600v2
WC7600
and
WC9500
Off The port is not connected to a powered-on Ethernet device
WC7500
and
WC7600v2
Solid green The port is operating at 1000 Mbps.
Blinking green Data is being transmitted or received at 1000 Mbps.
Solid green The port is operating at 1000 Mbps.
Solid yellow The port is operating at 100 Mbps or 10 Mbps.
(see Ethernet Port LEDs Are Not Lit on page 361).
Solid yellow The port is operating at 100 Mbps or 10 Mbps.
Blinking yellow Data is being transmitted or received at 100 Mbps or 10 Mbps.
WC7600
and
WC9500
Solid green The port is connected to a powered-on Ethernet device.
Blinking green Data is being transmitted or received.
Wireless Controller System Components
A wireless controller system consists of one or more wireless controllers and a collection of
access points that are organized into groups based on location or network access.
The wireless controller system can include a single wireless controller or a group of up to
three stacked wireless controllers that can function in a redundant configuration
The wireless controller system supports the following NETGEAR ProSAFE access point
models:
• WAC740 ProSAFE 4x4 Dual-Band Wireless AC Access Point
• WAC730 ProSAFE 3x3 Dual-Band Wireless AC Access Point
• WAC720 ProSAFE 2x2 Dual-Band Wireless AC Access Point
1. Model WC7500 does not support stacking and redundancy.
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ProSAFE Wireless Controller
• WN370 ProSAFE Wall Mount Wireless N Access Point
• WND930 Outdoor Dual Band Wireless-N
• WNDAP660 ProSAFE Premium 3x3 Dual Band Concurrent Wireless-N Access Point
• WNDAP380R ProSAFE Dual Band Wireless-N Access Point with RFID support
• WNDAP360 ProSAFE Dual Band Wireless-N Access Point
• WNDAP350 ProSAFE Dual Band Wireless-N Access Point
• WNAP320 ProSAFE Wireless-N Access Point
• WNAP210v2 ProSAFE Wireless-N Access Point
Supported NETGEAR Access Points
Y ou can connect access points to the wireless controller either directly with an Ethernet cable
through a router or switch, or remotely through a VPN network. After you use the automatic
discovery process and add access points to the managed access point list on the wireless
controller, the wireless controller converts the standard access points to dependent access
points by pushing firmware to the access points. From then on, you can centrally manage
and monitor the access points.
The following table lists the minimum firmware versions that must run on the standalone
access points before you convert them to managed access points. If your access point runs a
firmware version that is earlier than the minimum firmware version, first upgrade the access
point to the minimum firmware version or a later version.
Table 6. Minimum firmware versions
Access Point Model Minimum Firmware Version on Standalone Access Point
WAC740 Model WAC740 cannot function as a standalone access point. This model can be
used only as a controller-managed access point.
WAC730 All firmware versions are supported.
WAC720 All firmware versions are supported.
WN370 Model WN370 cannot function as a standalone access point. This model can be used
only as a controller-managed access point.
WND930 2.0.4 or a newer version is supported.
WNDAP660 2.0.2 or a newer version is supported.
WNDAP380R All firmware versions are supported.
WNDAP360 2.1.6 or a newer version is supported.
WNDAP350 2.1.7 or a newer version is supported.
WNAP320 2.1.1 or a newer version is supported.
WNAP210v2 All firmware versions are supported.
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ProSAFE Wireless Controller
A wireless controller system supports the following access points:
• WAC740 ProSAFE 4x4 Dual-Band Wireless AC Access Point
- Supports concurrently 802.11a, 802.11b, 802.11g, 802.11n, and 802.11ac network
devices.
- Operates concurrently in the 2.4 GHz and 5 GHz radio bands.
- Supports 4x4 multi-user multiple input, multiple output (MU-MIMO).
- Supports speeds of up to 1.7 Gbps for 802.11ac network devices.
- Supports Power over Ethernet plus (PoE+) with a power consumption that complies
with the 802.3at standard.
- Accepts optional antennas.
For product documentation and firmware, visit netgear.com/support/product/WAC740.
• WAC730 ProSAFE 3x3 Dual-Band Wireless AC Access Point
- Supports concurrently 802.11a, 802.11b, 802.11g, 802.11n, and 802.11ac network
devices.
- Operates concurrently in the 2.4 GHz and 5 GHz radio bands.
- Supports 3x3 multiple input, multiple output (MIMO).
- Supports speeds of up to 1300 Mbps for 802.11ac network devices.
- Supports Power over Ethernet (PoE) with a power consumption that complies with the
802.3af standard.
- Accepts optional antennas.
For product documentation and firmware, visit netgear.com/support/product/WAC730.
• WAC720 ProSAFE 2x2 Dual-Band Wireless AC Access Point
- Supports concurrently 802.11a, 802.11b, 802.11g, 802.11n, and 802.11ac network
devices.
- Operates concurrently in the 2.4 GHz and 5 GHz radio bands.
- Supports 2x2 multiple input, multiple output (MIMO).
- Supports speeds of up to 867 Mbps for 802.11ac network devices
- Supports Power over Ethernet (PoE) with a power consumption that complies with the
802.3af standard.
- Accepts optional antennas.
For product documentation and firmware, visit netgear.com/support/product/WAC720.
• WN370 ProSAFE Wall Mounted Wireless-N Access Point
- Supports concurrently 802.11b, 802.11g, and 802.11n network devices.
- Operates in the 2.4 GHz radio band.
- Supports speeds of up to 300 Mbps for 802.11n network devices.
- Supports Power over Ethernet (PoE) with a power consumption that complies with the
802.3af standard.
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ProSAFE Wireless Controller
For product documentation and firmware, visit netgear.com/support/product/WN370.
• WND930 Outdoor Dual Band Wireless-N
- Supports 802.11a, 802.11b, 802.11g, and 802.11n network devices.
- Operates concurrently in the 2.4 GHz and 5 GHz radio bands.
- Supports speeds of up to 300 Mbps for 802.11n network devices.
- Supports Power over Ethernet (PoE) with a power consumption that complies with the
802.3af or 802.3at standards.
For product documentation and firmware, visit netgear.com/support/product/WND930.
• WNDAP660 ProSAFE Premium 3x3 Dual Band Concurrent Wireless-N Access Point
- Supports 802.11a, 802.11b, 802.11g, and 802.11n network devices.
- Operates concurrently in the 2.4 GHz and 5 GHz radio bands.
- Supports 3x3 multiple input, multiple output (MIMO).
- Supports speeds of up to 450 Mbps for 802.11n network devices.
- Supports Power over Ethernet (PoE) with a power consumption that complies with the
802.3at standard.
Note: If your network does not include a PoE device that can provide the
WNDAP660 access point with PoE power according to the 802.3at
standard, you can instead use two ports of a PoE device that complies
with the 802.3af standard. (The WNDAP660 access point provides two
Ethernet ports that accept PoE.)
- Accepts optional antennas.
For product documentation and firmware, visit netgear.com/support/product/WNDAP660.
• WNDAP380R ProSAFE Dual Band Wireless-N Access Point with RFID support
- Supports 802.11a, 802.11b, 802.11g, and 802.11n network devices.
- Operates concurrently in the 2.4 GHz and 5 GHz radio bands.
- Supports Power over Ethernet (PoE) with a power consumption of up to 10.51W.
- Accepts an RFID module for support of RFID devices and tags.
For product documentation and firmware, visit
netgear.com/support/product/WNDAP380R.
• WNDAP360 ProSAFE Dual Band Wireless-N Access Point
- Supports 802.11a, 802.11b, 802.11g, and 802.11n network devices.
- Operates concurrently in the 2.4 GHz and 5 GHz radio bands.
- Supports Power over Ethernet (PoE) with a power consumption of up to 10.51W.
- Accepts optional antennas.
For product documentation and firmware, visit netgear.com/support/product/WNDAP360.
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ProSAFE Wireless Controller
• WNDAP350 ProSAFE Dual Band Wireless-N Access Point
- Supports 802.11a, 802.11b, 802.11g, and 802.11n network devices.
- Operates concurrently in the 2.4 GHz and 5 GHz radio bands.
- Supports Power over Ethernet (PoE) with a power consumption of up to 10.75W.
- Accepts optional antennas.
For product documentation and firmware, visit netgear.com/support/product/WNDAP350.
• WNAP320 ProSAFE Wireless-N Access Point
- Supports 802.11b, 802.11g, and 802.11n network devices.
- Operates in the 2.4 GHz radio band.
- Supports Power over Ethernet (PoE) with a power consumption of up to 5.8W.
- Accepts optional antennas.
For product documentation and firmware, visit netgear.com/support/product/WNAP320.
• WNAP210v2 ProSAFE Wireless-N Access Point
- Supports 802.11b, 802.11g, and 802.11n network devices.
- Operates in the 2.4 GHz radio band.
- Supports Power over Ethernet (PoE) with a power consumption of up to 5.8W.
- Operates in the 2.4 GHz radio band.
For product documentation and firmware, visit
netgear.com/support/product/WNAP210v2.
Note: Model WNAP210v1 cannot function in a wireless controller system, but
model WNAP210v2 can.
Supported NETGEAR Antennas
A wireless controller system supports the following antennas:
• ANT2409 ProSAFE Indoor/Outdoor 9 dBi Omni-directional Antenna
- 9 dBi omni-directional antenna for indoor or outdoor use
- WiFi signal 802.11g
- Frequency range 2400–2485 MHz
- Maximum range 11.5 km (7.2 miles)
- Polarization vertical
For product documentation and firmware, visit netgear.com/support/product/ANT2409v2.
• ANT224D10 ProSAFE 10 dBi 2x2 Indoor/Outdoor Directional Antenna
- 10 dBi directional antenna for indoor or outdoor use
- WiFi signal 802.11n
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