Netgear ProSupport Installation Manual

Acceptance of Terms and Conditions

By subscribing or registering with NETGEAR ProSupport for Home, comprised of (1)
Extended Warranty (2) Extended Warranty and Support, and (3) NETGEAR GearHead for
Home Services (collectively, “NETGEAR ProSupport for Home”), You have read and accepted
the Terms and Conditions covering the NETGEAR ProSupport for Home. These Terms and
Conditions are between you (“You” or “Your”) and NETGEAR, Inc., its subsidiaries and
affiliates (collectively, “NETGEAR”). NETGEAR may, at its own discretion and without prior
notice, make changes to these Terms and Conditions. If You decide to continue using
NETGEAR ProSupport for Home, Your use indicates that You have read, accepted and agreed
to the revised Terms and Conditions.

Description of NETGEAR PROSUPPORT FOR HOME

NETGEAR ProSupport for Home offers the following warranty and support options for a
period specified when You purchase the service:

Extended Warranty

Extended Warranty extends the Limited Hardware Warranty for a supported and new
NETGEAR product for which You purchase the Extended Warranty. You must purchase
Extended Warranty within 90 (ninety) days from the date of Your purchase of a supported and
new NETGEAR product. While a supported and new NETGEAR product is under warranty,
NETGEAR will repair or replace Your product with the same or functionally equivalent product
free of charge.

Extended Warranty and Support

Extended Warranty and Support extends Limited Hardware Warranty and Support for a
supported and new NETGEAR product for which You purchase the Extended Warranty and
Support. You must purchase the Extended Warranty and Support within 90 (ninety) days
from the date of Your purchase of a supported and new NETGEAR product. While a
supported and new NETGEAR product is under warranty, NETGEAR will repair or replace
Your product with the same or functionally equivalent product free of charge. The Extended
Warranty and Support will also entitle You to technical support free of charge by contacting
NETGEAR support.

NETGEAR Inc. Confidential and Proprietary

IF PRINTED THIS DOCUMENT IS UNCONTROLLED AND FOR REFERENCE ONLY

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NETGEAR GearHead for Home Services

NETGEAR GearHead for Home Services provides remote support for specific computers,
peripherals, software, and any other computer-related product described in the section titled
“Products Supported” below.

A subscription to NETGEAR GearHead for Home Services covers computers designated
under Your NETGEAR account. The subscription covers up to three (3) computers in a home,
unless You pay for additional computers to be covered under the same subscription. You may
request for additional computer support by contacting NETGEAR support, as described
below.

Contacting NETGEAR Support

You may obtain technical support from NETGEAR Technical Support Engineers (TSEs).
NETGEAR only offers remote technical support. Onsite service is not included in the
NETGEAR offerings.

NETGEAR offers You the option of Remote Computer Control, where a TSE may, with Your
permission, take over Your computer from the TSE’s remote location. By accepting these
Terms and Conditions, You acknowledge that You are aware that You will, on occasion, be
offered the Remote Computer Control option. NETGEAR TSEs are not allowed to use Remote
Computer Control without Your explicit consent.

NETGEAR will use reasonable effort to provide You with technical support, for as long as Your
account is current and not in arrears. NETGEAR reserves the right to refuse service to anyone.

Bundled Products/Services from Third Parties

NETGEAR may provide products and services from third parties as part of NETGEAR ProSupport for
Home. These third party products and services are covered by their respective publishers/owners.
NETGEAR does not guarantee the usability or merchantability of such services. You acknowledge that
NETGEAR is providing these products and services as a potential benefit to You.

No Assurance of Problem Resolution

NETGEAR will use reasonable effort to resolve Your problem. However, the complexity of technology
will inevitably result in NETGEAR being unable to resolve certain customer problems. You
acknowledge that You are aware of this limitation, and by subscribing to NETGEAR ProSupport for
Home, You have indicated acceptance of the No Assurance of Problem Resolution section of these

NETGEAR Inc. Confidential and Proprietary

IF PRINTED THIS DOCUMENT IS UNCONTROLLED AND FOR REFERENCE ONLY

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