Orbi Whole Home WiFi System
Built in Cable Modem
User Manual
Model CBK40
January 2018
350 E. Plumeria Drive
San Jose, CA 95134
USA
Orbi WiFi System
Support
Thank you for purchasing this NETGEAR product.You can visit www.netgear.com/support to register your
product, get help, access the latest downloads and user manuals , and join our comm unity.We recommend that
you use only official NETGEAR support resources.
Conformity
For the current EU Declaration of Conformity, visit http://kb.netgear.com/app/answers/detail/a_id/11621.
Compliance
For regulatory compliance information, visit http://www.netgear.com/about/regulatory.
See the regulatory compliance document before connecting the power supply.
Trademarks
© NETGEAR, Inc., NETGEAR and the NETGEAR Logo are trademarks of NETGEAR, Inc. An y non-NETGEAR
trademarks are used for reference purposes only.
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Contents
Chapter 1 Hardware Setup
Package Contents..................................................................................................8
Orbi Cable Modem Router Model CBR40 Hardware Overview.............................9
Orbi Satellite Model RBS20 Hardware Overview.................................................10
Orbi Cable Modem Router Model CBR40 LEDs..................................................10
Orbi Satellite Model RBS20 LEDs.......................................................................11
Labels..................................................................................................................12
System Requirements..........................................................................................13
Install your Orbi Whole Home WiFi System.........................................................14
Set Up and Activate With the NETGEAR Orbi App.........................................14
Manually Set Up and Activate Your Orbi Whole Home WiFi System...............15
Perform a Speed Test......................................................................................17
Chapter 2 Connect to the Network and Access the Cable Modem Router
Connect to the Network.......................................................................................19
Wired Connection............................................................................................19
WiFi Connection..............................................................................................19
WiFi Connection Using WPS...........................................................................19
Types of Logins....................................................................................................20
Use a Web Browser to Access the Cable Modem Router....................................20
Automatic Internet Setup.................................................................................20
Log In to Orbi Web Interface...........................................................................21
Change the Language.........................................................................................22
Set Up Your Orbi Cable Modem Router and Satellite.................................15
Activate Your Internet Ser vice.....................................................................16
Chapter 3 Specify Your Internet Settings
Use the Internet Setup Wizard.............................................................................24
Manually Set Up the Internet Connection............................................................24
Specify an Internet Connection Without a Login.............................................24
Specify an Internet Connection That Uses a Login.........................................25
Specify IPv6 Internet Connections.......................................................................27
Requirements for Entering IPv6 Addresses.........................................................28
Use Auto Detect for an IPv6 Internet Connection................................................28
Use Auto Config for an IPV6 Internet Connection................................................29
Set Up an IPv6 6rd Tunnel Internet Connection...................................................30
Set Up an IPv6 6to4 Tunnel Internet Connection.................................................31
Set Up an IPv6 Pass Through Internet Connection.............................................33
Set Up an IPv6 Fixed Internet Connection...........................................................33
Set Up an IPv6 DHCP Internet Connection.........................................................34
Set Up an IPv6 PPPoE Internet Connection........................................................36
Change the MTU Size..........................................................................................37
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Orbi WiFi System
Chapter 4 Control Access to the Internet
Set Up Parental Controls.....................................................................................40
Allow or Block Access to Your Network................................................................40
Use Keywords to Block Internet Sites..................................................................41
Delete Keywords..................................................................................................43
Avoid Blocking on a Trusted Computer................................................................43
Block Services From the Internet.........................................................................44
Manage Network Access Control Lists................................................................45
Schedule When to Block Internet Sites and Services..........................................45
Set Up Security Event Email Notifications...........................................................46
Chapter 5 Optimize Performance
WiFi Multimedia Quality of Service......................................................................49
Improve Network Connections With Universal Plug N Play.................................49
Chapter 6 Specify Network Settings
View or Change WAN Settings............................................................................52
Dynamic DNS......................................................................................................53
Set Up a New Dynamic DNS Account.............................................................53
Specify a DNS Account That You Already Created.........................................54
Change the Dynamic DNS Settings................................................................54
Set Up a Default DMZ Server..............................................................................55
Change the Router’s Device Name......................................................................56
Change the LAN TCP/IP Settings........................................................................56
Use the Router as a DHCP Server......................................................................57
Disable the DHCP Server Feature in the Router.................................................58
Manage Reserved LAN IP Addresses.................................................................59
Reserve an IP Address...................................................................................59
Edit a Reserved IP Address............................................................................60
Delete a Reserved IP Address Entry..............................................................60
Custom Static Routes..........................................................................................61
Set Up a Static Route......................................................................................61
Edit a Static Route..........................................................................................62
Delete a Static Route......................................................................................63
Specify Basic WiFi Settings.................................................................................63
Change the WiFi Password or Security Level......................................................65
Set Up a Guest WiFi Network..............................................................................65
View or Change Advanced WiFi Settings.............................................................66
Use the Router as a WiFi Access Point...............................................................67
Generate a New Backhaul Password...................................................................68
Check Your Internet Bandwidth............................................................................68
Set Up a WiFi Schedule.......................................................................................69
Set Up a Bridge for a Port Group or VLAN Tag Group.........................................69
Set Up a Bridge for a Por t Group....................................................................70
Set Up a Bridge for a VLAN Tag Group...........................................................71
Set Up an IPTV Port to Lease an Intranet Por t...............................................72
Enable British Telecom IGMP Proxy Support.......................................................73
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Chapter 7 Manage Your Network
Update the Router and Satellite Firmware...........................................................75
Check for Firmware Updates...........................................................................75
Manually Update Firmware.............................................................................75
Manually Update Satellite Firmware................................................................76
Manually Update the Cable Modem Router Firmware....................................77
Change the admin Password...............................................................................77
Set Up Password Recovery.................................................................................78
Recover the admin Password..............................................................................78
View Router Status..............................................................................................79
Display Internet Port Statistics.............................................................................80
Check the Internet Connection Status.................................................................80
View Satellite Status............................................................................................81
View and Manage Logs of Router Activity...........................................................82
View Devices Connected to the Network.............................................................82
View Satellites Connected to the Network...........................................................83
Monitor Internet Traffic.........................................................................................84
Manage the Router Configuration File.................................................................85
Back Up Settings.............................................................................................85
Erase the Current Configuration Settings........................................................85
Restore Configuration Settings.......................................................................86
Set Up Remote Management..............................................................................86
Use Remote Access............................................................................................87
Remotely Access Your Router Using the genie App............................................88
Chapter 8 Customize Internet Traffic Rules for Ports
Port Forwarding to a Local Server.......................................................................90
Set Up Port Forwarding to a Local Server.......................................................90
Add a Custom Port Forwarding Service..........................................................91
Edit a Port Forwarding Service........................................................................91
Delete a Port Forwarding Entry.......................................................................92
Application Example: Make a Local Web Server Public..................................93
How the Router Implements the Por t Forwarding Rule...................................93
Port Triggering......................................................................................................93
Add a Port Triggering Service..........................................................................94
Enable Por t Triggering.....................................................................................95
Application Example: Port Triggering for Internet Relay Chat..........................95
Chapter 9 Use VPN to Access Your Network
Set Up a VPN Connection....................................................................................98
Specify VPN Service in the Router......................................................................98
Install OpenVPN Software...................................................................................99
Install OpenVPN Software on Your Windows Computer..................................99
Install OpenVPN Software on Your Mac Computer.......................................101
Install OpenVPN Software on an iOS Device................................................102
Install OpenVPN Software on an Android Device.........................................103
Use a VPN Tunnel on Your Windows Computer.................................................103
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Use VPN to Access Your Inter net Service at Home...........................................105
Set Up VPN Client Internet Access in the Router.........................................105
Block VPN Client Internet Access in the Router................................................106
Use a VPN Tunnel to Access Your Internet Service at Home.............................106
Chapter 10 Troubleshooting
Quick Tips..........................................................................................................108
Sequence to Restart Your Network...............................................................108
WiFi Settings.................................................................................................108
Network Settings...........................................................................................108
The Router and Satellite Do Not Sync...............................................................108
Cannot Log In to the Router...............................................................................109
Cannot Access the Internet................................................................................109
Troubleshoot Internet Browsing.........................................................................111
Troubleshoot PPPoE..........................................................................................111
WiFi Connectivity...............................................................................................112
Troubleshoot Your Networ k Using the Ping Utility..............................................112
Test the LAN Path to Your Router..................................................................112
Test the Path From Your Computer to a Remote Device...............................113
Chapter 11 Supplemental Information
Factory Settings.................................................................................................116
Factory Settings for Orbi Cable Modem Router............................................116
Factory Settings for Orbi Satellite..................................................................117
Technical Specifications.....................................................................................119
Technical Specifications for Orbi Cable Modem Router................................119
Technical Specifications for Orbi Satellite.....................................................121
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Hardware Setup
This chapter covers the following topics:
• Package Contents
• Orbi Cable Modem Router Model CBR40 Hardware Overview
• Orbi Satellite Model RBS20 Hardware Overview
• Orbi Cable Modem Router Model CBR40 LEDs
• Orbi Satellite Model RBS20 LEDs
• Labels
• System Requirements
• Install your Orbi Whole Home WiFi System
For more information about the topics cov ered in this manual, visit the support website at support.netgear.com.
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Package Contents
Your package contains the following items.
Orbi WiFi System
Figure 1. Package contents
1. Orbi cable modem router (Model CBR40)
2. Orbi satellite (Model RBS20)
3. Power adapter for CBR40
4. Power adapter for CBS40
5. Ethernet cable
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Orbi WiFi System
Orbi Cable Modem Router Model CBR40 Hardware Overview
Figure 2. Orbi cable modem router model CBR40, front and back views
1. Ring LED (not shown in image)
2. Power LED
3. Downstream LED
4. Upstream LED
5. Online LED
6. Sync button (also used for WPS connection)
7. Ethernet ports
8. Cable coax connector (the satellite does not include a cable coax connector)
9. Reset button
10. DC power connector
11. Power On/Off button
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Orbi WiFi System
Orbi Satellite Model RBS20 Hardware Overview
Figure 3. Orbi satellite model RBS20, front and back views
1. Ring LED (not shown in image)
2. Sync button (also used for WPS connection)
3. Ethernet ports
4. Power On/Off button
5. Power LED
6. DC power connector
7. Reset button
Orbi Cable Modem Router Model CBR40 LEDs
You can use the LEDs on the cable modem router to verify status and connections.The following table lists
and describes each LED on the top panel of the cable modem router.
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Table 1. LED descriptions
DescriptionLED
Power
• Solid White.The cable modem router is receiving power and is functioning normally.
• Off.The cable modem router is not receiving power.
• Solid red.The cable modem router is too warm and might overheat. Power off the cable modem router,
let it cool, and move it away from heat sources (such as a TV, DVD player, or speakers).
Downstream
• Solid amber. One downstream channel is locked.
• Solid blue.Two or more downstream channels are locked.
• Blinking blue.The cable modem router is scanning for a downstream channel.
• Off. No downstream channel is locked.
Upstream
• Solid amber. One upstream channel is locked.
• Solid blue.Two or more upstream channels are locked.
• Blinking blue.The cable modem router is scanning for an upstream channel.
• Off. No upstream channel is locked.
Orbi WiFi System
Internet
• Solid blue.The cable modem router is online.
• Blinking blue.The cable modem router is synchronizing with the cable provider’s cable modem router
termination system (CMTS).
• Off.The cable modem router is offline.
You can use the ring LED located on the top of the cable modem router to determine the sync sta
Orbi Satellite Model RBS20 LEDs
The following table describes the Power LED and Ring LED behavior for an Orbi satellite.
Hardware Setup
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Table 2. Orbi satellite LED descriptions
LED BehaviorLED
Orbi WiFi System
Pow er LED
Ring LED
The Power LED is located above the Power On/Off button on the rear panel.
• Solid green. Power is on.
• Solid amber.The satellite is booting.
• Blinking amber.The satellite is resetting to factory default settings.
• Blinking red.The firmware is corrupted.
• Off. Power is not supplied.
The ring LED is located on the top.
• White.The satellite is attempting to sync with the cable modem router.
• Blue.The cable modem router and satellite successfully synced, and the connection between the cable
modem router is good.
• Amber.The cable modem router and satellite successfully synced, and the connection between the cable
modem router and satellite is fair. Consider moving the satellite closer to the cable modem router.
• Magenta.
The cable modem router and satellite failed to sync. Move the satellite closer to the cable modem router
and try again.
• Off.The satellite synced to the cable modem router and is working normally.
Labels
The cable modem router label shows the admin login information, WiFi netw ork name and passw ord, serial
number, and MAC address.
Figure 4. Cable modem router label
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Orbi WiFi System
The satellite label shows satellite's serial number and MAC address.The satellite label also shows the same
WiFi network name and password that's on the cable modem router label.
Figure 5. Cable modem router label
System Requirements
You need the following to install your modem router:
• Compatible operating system:
- Windows® 7
- Windows 8
- Windows 10
- Windows Vista®
- Windows XP®
- Windows 2000
- Mac OS®
- UNIX®
- Linux®
• Compatible web browser:
- Microsoft® Internet Explorer® 5.0 or higher
- Firefox® 2.0 or higher
- Safari® 1.4 or higher
- Google Chrome™ 11.0 or higher
• Cable Internet service
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Orbi WiFi System
Install your Orbi Whole Home WiFi System
Set up and activate your Orbi cable modem router and satellite using the NETGEAR Orbi app. If y ou do not
own a smart phone, you can manually set up and activate your cable modem router and satellite without
the app.
Set Up and Activate With the NETGEAR Orbi App
You can use the NETGEAR Orbi app to set up and activate your Orbi cable modem router and satellite.
To find the app, scan a QR code or search for NETGEAR Orbi in the Apple App Store or Google Play Store.
Launch the NETGEAR Orbi app on your mobile device and follow the prompts.
Figure 6. NETGEAR Orbi app
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Orbi WiFi System
Manually Set Up and Activate Your Orbi Whole Home WiFi System
If you do not want to use the NETGEAR Orbi app to set up and activate your Orbi cable modem router and
satellite, you can use the instructions in the following sections to help you install your cable modem router
and satellite.
Set Up Your Orbi Cable Modem Router and Satellite
Set up your Orbi cable router and satellite and activate your Internet service.We recommend that you do
this using the NETGEAR Orbi app. If you do not own a smart phone or tablet, you can use the following
instructions.
Figure 7. Set up your Orbi cable modem router and satellite
To connect your cable modem router directly to a computer:
1. Collect your Xfinity account information
Collect your Xfinity account information, such as your account mobile phone number, user name,
password, and account number.
2. Connect the power adapter provided in the package to the cable modem router and plug the power
adapter into an electrical outlet.
3. Turn off and disconnect existing modems and routers.
If you are replacing a modem that is currently connected in your home, unplug the modem and plug the
new cable modem router into the same outlet.
4. Connect a coaxial cable.
Connect the power adapter to cable modem router and plug the pow er adapter into an electrical outlet.
The startup procedure takes about one minute.When it is complete, the Power LED lights solid blue.
5. Wait for the Online LED to light solid blue.
This process might take up to 10 minutes.
When the Online LED lights, your cable router is still not connected to the Internet
Note
yet.You must activate your cable modem router with Xfinity.
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Orbi WiFi System
6. Connect a computer or mobile device to the cable modem router with a WiFi or wired connection:
• WiFi. Use the WiFi network name and password on the cable modem router label.
• Wired. Use an Ethernet cable to connect a computer to an Ethernet port on the cable modem router.
7. Log in to your cable modem router and change the admin password.
We recommend that you change the admin password to secure your cable router.
Launch a web browser and enter orbilogin.net or 192.168.1.1 in the address field of the web browser.
If a login window opens, enter admin for the admin user name and pass word for the admin password.
Go to the ADVANCED section and change the default password and set up security questions.
8. Activate your Internet service.
For information about how to activate your Internet service, see Activate Your Internet Service on page
16.
9. Place your satellite.
Place your satellite within your router’s WiFi range and power it on.The satellite attempts to sync with
your router.
10. Wait for the satellite to sync with your router.
The satellite’s ring LED lights white while the satellite attempts to sync with the cable modem router.
Then the ring LED lights one of the following colors for about three minutes and then turns off:
• Blue.The cable modem router and satellite successfully synced, and the connection between the
cable modem router is good.
• Amber.The cable modem router and satellite successfully synced, and the connection between
the cable modem router and satellite is fair . Consider mo ving the satellite closer to the cable modem
router.
• Magenta.The cable modem router and satellite failed to sync. Mov e the satellite closer to the cab le
modem router and try again.
If the ring LED still lights magenta after about one minute, press the Sync button on
Note
the cable router and on the satellite. If the satellite syncs with the cable router, the
satellite’s ring LED lights white.The ring LED then lights blue to indicate a good
connection and then turns off.
Activate Your Internet Service
Before you start the self-activation process, collect the following information:
• Your Internet service provider (ISP) account information
• Cable modem router model number, which is CBR40
• Cable modem router serial number
• Cable modem router MAC address
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Your cable modem router’s serial number and MAC address are on the cable modem router label.
The following table lists contact information for ISP’s that support your cable router.
Table 3. Cable Internet provider contact information
Contact InformationCable Internet
Provider
CableOne
Cox
Mediacom
Optimum
Spectrum
Xfinity
Note
http://www.cableone.net/
1-877-MY-CABLE (1-877-692-2253)
https://www.cox.com/activate
1-800-234-3993
https://maestro.mediacomcc.com/walledgarden/page/login.jsp
1-855-Mediacom (1-855-633-4226)
https://install.optimum.com/JointInstall/
1-877-810-6750
https://activate.spectrum.net/
1-(833) 267-6094
https://register.xfinity.com
https://www.xfinity.com/support/internet/activate-purchased-modem/
1-800-XFINITY (1-800-934-6489)
Your ISP’s contact information might change.You can find the contact information in
your monthly Internet service billing statement.
To activate your Internet service:
1. Visit your ISP’s website and follow the onscreen instructions to activate your Internet service.
2. To determine the accurate Internet speed, visit your cable Internet provider's speed test website and
perform a speed test. .
If your actual speed is lower than your subscribed speed, contact your cable Internet provider.
Perform a Speed Test
To determine the accurate Internet speed, visit the speed test website of your cable Internet provider and
perform a speed test.
If your actual speed is lower than your subscribed speed, contact your cable Internet provider.
Hardware Setup
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Connect to the Network and Access the Cable Modem Router
This chapter contains the following sections:
• Connect to the Network
• Types of Logins
• Use a Web Browser to Access the Cable Modem Router
• Change the Language
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Orbi WiFi System
Connect to the Network
You can connect to the Orbi network through a wired or WiFi connection. If y ou set up y our computer to use
a static IP address, change the settings so that it uses Dynamic Host Configuration Protocol (DHCP).
Wired Connection
You can connect your computer to the cable modem router using an Ethernet cable and join the cable
modem router’s local area network (LAN).
To connect your computer to the cable modem router with an Ethernet cable:
1. Make sure that the cable modem router is receiving power (its Power LED is lit).
2. Connect an Ethernet cable to an Ethernet port on your computer.
3. Connect the other end of the Ethernet cable to one of the cable modem router’s Ethernet ports.
Your computer connects to the local area network (LAN). A message might display on your computer
screen to notify you that an Ethernet cable is connected.
WiFi Connection
To find and select the WiFi network:
1. Make sure that the cable modem router or satellite is receiving power (its Power LED is lit).
2. On your WiFi-enabled computer or mobile device, find and select the WiFi network.
The WiFi network name is on the cable modem router label.The WiFi network name is the same for
the cable modem router and the satellite in the Orbi WiFi System.
If you bought the cable modem router and the satellite separately, their default WiFi
Note
network names are different.
3. Join the WiFi network and enter the WiFi password.
The password is on the cable modem router label.
Your WiFi-enabled computer or mobile device connects to the WiFi network.
WiFi Connection Using WPS
You can connect to the cable modem router’s WiFi network with Wi-Fi Protected Setup (WPS) or you can
find and select the WiFi network.
To use WPS to connect to the WiFi network:
1. Make sure that the cable modem router is receiving power (its Power LED is lit).
2. Check the WPS instructions for your computer or WiFi device.
Connect to the Network and Access the Cable Modem Router
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Orbi WiFi System
3. Press the Sync button on the cable modem router.
4. Within two minutes, on your WiFi-enabled computer or mobile device, press its WPS button or follow
its instructions for WPS connections.
Your computer or mobile device connects to the WiFi network.
Types of Logins
Separate types of logins serve different purposes. It is important that you understand the difference so that
you know which login to use when.
Types of logins:
• Internet service login.The login that your Internet service provider (ISP) gave you logs you in to your
Internet service.Your service provider gave you this login information in a letter or some other way. If
you cannot find this login information, contact your service provider.
• WiFi network key or password.Your cable modem router and satellite are preset with the same WiFi
network name (SSID) and password for WiFi access.This information is on the cable modem router
label and the satellite label.
• Cable modem router admin login.The cable modem admin login credentials logs you in to the cable
modem router interface from a web browser as admin.The default admin user name is admin.The first
time you log in to the cable modem router, you are prompted to change the admin password.
Use a Web Browser to Access the Cable Modem Router
When you connect to the network (either with WiFi or with an Ethernet cable), you can use a web browser
to access the cable modem router to view or change its settings.The first time you access the cable modem
router, the NETGEAR installation assistant automatically checks to see if your cable modem router can
connect to your Internet service.
Automatic Internet Setup
You can set up your cable modem router automatically, or you can use a web browser to access the cable
modem router and set up your cable modem router manually. Before you start the setup process, get your
ISP information and make sure that the computers and devices in the network use the settings described
here.
When your Internet service starts, your Internet service provider (ISP) typically gives you all the inf ormation
needed to connect to the Internet. For DSL service, y ou might need the following information to set up your
cable modem router:
• The ISP configuration information for your DSL account
• ISP login name and password
• Fixed or static IP address settings (special deployment by ISP; this setting is rare)
If you cannot locate this information, ask your ISP to provide it.When your Internet connection is working,
you no longer need to launch the ISP login program on your computer to access the Internet.When you
start an Internet application, your cable modem router automatically logs you in.
Connect to the Network and Access the Cable Modem Router
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Installation and basic setup takes about 15 minutes to complete.
To automatically set up your cable modem router:
1. Turn the cable modem router on by pressing the On/Off button.
2. Make sure that your WiFi-enabled computer or mobile device is connected to the cable modem router
with an Ethernet cable (wired) or wirelessly with the preset security settings listed on the label.
If you want to change the cable modem router’ s WiFi settings, use a wired connection
Note
to avoid being disconnected when the new WiFi settings take effect.
3. Launch a web browser.
The page that displays depends on whether you accessed the cable modem router before:
• The first time that you set up the Internet connection for your cable modem router, the bro wser goes
to orbilogin.com, and the Orbi login page displays.
• If you already set up the Internet connection, enter orbilogin.com in the address field for your
browser to start the installation process.
4. Follow the onscreen instructions.
The cable modem router connects to the Internet.
5. If the browser does not display the web page, do the following:
• Make sure that the computer is connected to one of the four LAN Ethernet ports or over WiFi to the
cable modem router.
• Make sure that the cable modem router is receiving power, and that its Power LED is lit.
• Close and reopen the browser or clear the browser cache.
• Browse to orbilogin.com.
• If the computer is set to a static or fixed IP address (this setting is uncommon), change it to obtain
an IP address automatically from the cable modem router.
6. If the cable modem router does not connect to the Internet, do the following:
a. Review your settings.
b. Make sure that you selected the correct options and typed everything correctly.
c. Contact your ISP to verify that you are using the correct configuration information.
d. Read Troubleshooting on page ?.
If problems persist, register your NETGEAR product and contact NETGEAR technical support.
Log In to Orbi Web Interface
When you log in to the Orbi, the browser displays the cable modem router web interface.You can use the
cable modem router web interface to change the cable modem router or satellite settings.
Connect to the Network and Access the Cable Modem Router
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Orbi WiFi System
To log in to your Orbi:
1. Launch a web browser from a computer or mobile device that is connected to your Orbi network.
2. Enter orbilogin.com.
A login window opens.
3. Enter the Orbi admin user name and password.
The user name is admin.The password is the one that you specified the first time that you logged in.
The user name and password are case-sensitive.
The BASIC Home page displays.
Change the Language
By default, the language is set as Auto.
To change the language:
1. Launch a web browser from a computer or mobile device that is connected to your Orbi network.
2. Enter orbilogin.com.
A login window opens.
3. Enter the Orbi admin user name and password.
The user name is admin.The password is the one that you specified the first time that you logged in.
The user name and password are case-sensitive.
The BASIC Home page displays.
4. In the upper right corner, select a language from the menu.
5. When prompted, click the OK button to confirm this change.
The page refreshes with the language that you selected.
Connect to the Network and Access the Cable Modem Router
22
Specify Your Internet Settings
Usually, the quickest way to set up the cable modem router to use your Internet connection is to allow Orbi to
detect the Internet connection when you first access the cable modem router with a web browser.You can also
customize or specify your Internet settings.
This chapter contains the following sections:
• Use the Internet Setup Wizard
• Manually Set Up the Internet Connection
• Specify IPv6 Internet Connections
• Change the MTU Size
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Orbi WiFi System
Use the Internet Setup Wizard
You can use the Setup Wizard to detect your Internet settings and automatically set up your cable modem
router.
To use the Setup Wizard:
1. Launch a web browser from a computer or mobile device that is connected to your Orbi network.
2. Enter orbilogin.com.
A login window opens.
3. Enter the admin user name and password.
The user name is admin.The password is the one that you specified the first time that you logged in.
The user name and password are case-sensitive.
The BASIC Home page displays.
4. Select ADVANCED > Setup Wizard.
The Setup Wizard page displays.
5. Select the Yes radio button.
If you select No, you are taken to the Internet Setup page (see Manually Set Up the Internet Connection
on page 24).
6. Click the Next button.
The Setup Wizard searches your Internet connection for servers and protocols to determine your ISP
configuration and checks your operation mode.
Manually Set Up the Internet Connection
You can view or change the cable modem router’s Internet connection settings.
Specify an Internet Connection Without a Login
To specify the Internet connection settings:
1. Launch a web browser from a computer or mobile device that is connected to your Orbi network.
2. Enter orbilogin.com.
A login window opens.
3. Enter the admin user name and password.
The user name is admin.The password is the one that you specified the first time that you logged in.
The user name and password are case-sensitive.
The BASIC Home page displays.
4. Select Internet.
The Internet Setup page.
Specify Your Internet Settings
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Orbi WiFi System
5. Leave the Does your Internet connection require a login No radio button selected.
6. If your Internet connection requires an account name or host name, type it in the Account Name (If
Required) field.
7. If your Internet connection requires a domain name, type it in the Domain Name (If Required) field.
For the other sections in this page, the default settings usually work, but you can change them.
8. Select an Internet IP Address radio button:
• Get Dynamically from ISP.Y our ISP uses DHCP to assign y our IP address.Y our ISP automatically
assigns these addresses.
• Use Static IP Address. Enter the IP address, IP subnet mask, and the gateway IP address that
your ISP assigned.The gateway is the ISP cable modem router to which your cable modem router
connects.
9. Select a Domain Name Server (DNS) Address radio button:
• Get Automatically from ISP.Your ISP uses DHCP to assign your DNS servers.Your ISP
automatically assigns this address.
• Use These DNS Servers. If you know that your ISP requires specific servers, select this option.
Enter the IP address of your ISP’s primary DNS server. If a secondary DNS server address is
available, enter it also.
10. Select a Router MAC Address radio button:
• Use Default Address. Use the default MAC address.
• Use Computer MAC Address.The cable modem router captures and uses the MAC address of
the computer that you are now using.You must use the one computer that the ISP allows.
• Use This MAC Address. Enter the MAC address that you want to use.
11. Click the Apply button.
Your settings are saved.
12. Click the Test button to test your Internet connection.
If the NETGEAR website does not display within one minute, see Troubleshooting on page ?.
Specify an Internet Connection That Uses a Login
To view or change the basic Internet setup:
1. Launch a web browser from a computer or mobile device that is connected to your Orbi network.
2. Enter orbilogin.com.
A login window opens.
3. Enter the admin user name and password.
The user name is admin.The password is the one that you specified the first time that you logged in.
The user name and password are case-sensitive.
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Orbi WiFi System
The BASIC Home page displays.
4. Select Internet.
The Internet Setup page displays.
5. Select the Does your Internet connection require a login Yes radio button.
The page adjusts.
6. From the Internet Service Provider menu, select the encapsulation method:
The selections are PPPoE, PPTP, or L2TP.
7. In the Login field, enter the login name your ISP gave you.
This login name is often an email address.
8. In the Password field, type the password that you use to log in to your Internet service.
9. If your ISP requires a service name, type it in the Service Name (if Required) field.
10. From the Connection Mode menu, select Always On, Dial on Demand, or Manually Connect.
11. To change the number of minutes until the Internet login time out, in the Idle Timeout (In minutes)
field, type the number of minutes.
This is how long the cable modem router keeps the Internet connection active when no one on the
network is using the Internet connection. A value of 0 (zero) means never log out.
12. Select an Internet IP Address radio button:
• Get Dynamically from ISP.Y our ISP uses DHCP to assign y our IP address.Y our ISP automatically
assigns these addresses.
• Use Static IP Address. Enter the IP address, IP subnet mask, and gateway IP address that your
ISP assigned.The gateway is the ISP cable modem router to which your cable modem router
connects.
13. Select a Domain Name Server (DNS) radio button:
• Get Automatically from ISP.Your ISP uses DHCP to assign your DNS servers.Your ISP
automatically assigns this address.
• Use These DNS Servers. If you know that your ISP requires specific servers, select this option.
Enter the IP address of your ISP’s primary DNS server. If a secondary DNS server address is
available, enter it also.
14. Select a Router MAC Address radio button:
• Use Default Address. Use the default MAC address.
• Use Computer MAC Address.The cable modem router captures and uses the MAC address of
the computer that you are now using.You must use the one computer that the ISP allows.
• Use This MAC Address. Enter the MAC address that you want to use.
15. Click the Apply button.
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Orbi WiFi System
Your settings are saved.
16. Click the Test button to test your Internet connection.
If the NETGEAR website does not display within one minute, see Cannot Access the Internet on page
?.
Specify IPv6 Internet Connections
You can set up an IPv6 Internet connection if genie does not detect it automatically.
To set up an IPv6 Internet connection:
1. Launch a web browser from a computer or mobile device that is connected to your Orbi network.
2. Enter orbilogin.com.
A login window opens.
3. Enter the admin user name and password.
The user name is admin.The password is the one that you specified the first time that you logged in.
The user name and password are case-sensitive.
The BASIC Home page displays.
4. Select ADVANCED > Advanced Setup > IPv6.
The IPv6 page displays.
5. From the Internet Connection Type menu, select the IPv6 connection type:
• If you are not sure, select Auto Detect so that the cable modem router detects the IPv6 type that
is in use.
• If your Internet connection does not use PPPoE, DHCP, or fixed, but is IPv6, select Auto Config.
Your Internet service provider (ISP) can provide this information. For more information about IPv6
Internet connection, see the following sections:
• Use Auto Detect for an IPv6 Internet Connection on page 28
• Use Auto Config for an IPV6 Internet Connection on page 29
• Set Up an IPv6 6rd Tunnel Internet Connection on page 30
• Set Up an IPv6 6to4 Tunnel Internet Connection on page 31
• Set Up an IPv6 Pass Through Internet Connection on page 33
• Set Up an IPv6 Fixed Internet Connection on page 33
• Set Up an IPv6 DHCP Internet Connection on page 34
• Set Up an IPv6 PPPoE Internet Connection on page 36
6. Click the Apply button.
Your settings are saved.
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Orbi WiFi System
Requirements for Entering IPv6 Addresses
IPv6 addresses are denoted by eight groups of hexadecimal quartets that are separated by colons.You
can reduce any four-digit group of zeros within an IPv6 address to a single zero or omit it.The following
errors invalidate an IPv6 address:
• More than eight groups of hexadecimal quartets
• More than four hexadecimal characters in a quartet
• More than two colons in a row
Use Auto Detect for an IPv6 Internet Connection
To set up an IPv6 Internet connection through auto detection:
1. Launch a web browser from a computer or mobile device that is connected to your Orbi network.
2. Enter orbilogin.com.
A login window opens.
3. Enter the admin user name and password.
The user name is admin.The password is the one that you specified the first time that you logged in.
The user name and password are case-sensitive.
The BASIC Home page displays.
4. Select ADVANCED > Advanced Setup > IPv6.
The IPv6 page displays.
5. From the Internet Connection Type menu, select Auto Detect.
The page adjusts.
The cable modem router automatically detects the information in the following fields:
• Connection Type.This field indicates the connection type that is detected.
• Router’s IPv6 Address on WAN.This field shows the IPv6 address that is acquired for the cable
modem router’s W AN (or Internet) interface.The number after the slash (/) is the length of the prefix,
which is also indicated by the underline (_) under the IPv6 address. If no address is acquired, the
field displays Not Available.
• Router’s IPv6 Address on LAN.This field shows the IPv6 address that is acquired for the cable
modem router’s LAN interface.The number after the slash (/) is the length of the prefix, which is
also indicated by the underline (_) under the IPv6 address. If no address is acquired, the field
displays Not Available.
6. Select an IP Address Assignment radio button:
• Use DHCP Server.This method passes more information to LAN devices, but some IPv6 systems
might not support the DHCv6 client function.
• Auto Config.This is the default setting.
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Orbi WiFi System
This setting specifies how the cable modem router assigns IPv6 addresses to the devices on y our home
network (the LAN).
7. (Optional) Select the Use This Interface ID check box and specify the interface ID to be used for the
IPv6 address of the cable modem router’s LAN interface.
If you do not specify an ID here, the cable modem router generates one automatically from its MAC
address.
8. Click the Apply button.
Your settings are saved.
Use Auto Config for an IPV6 Internet Connection
To set up an IPv6 Internet connection through auto configuration:
1. Launch a web browser from a computer or mobile device that is connected to your Orbi network.
2. Enter orbilogin.com.
A login window opens.
3. Enter the admin user name and password.
The user name is admin.The password is the one that you specified the first time that you logged in.
The user name and password are case-sensitive.
The BASIC Home page displays.
4. Select ADVANCED > Advanced Setup > IPv6.
The IPv6 page displays.
5. From the Internet Connection Type menu, select Auto Config.
The page adjusts.
The cable modem router automatically detects the information in the following fields:
• Router’s IPv6 Address on WAN.This field shows the IPv6 address that is acquired for the cable
modem router’s W AN (or Internet) interface.The number after the slash (/) is the length of the prefix,
which is also indicated by the underline (_) under the IPv6 address. If no address is acquired, the
field displays Not Available.
• Router’s IPv6 Address on LAN.This field shows the IPv6 address that is acquired for the cable
modem router’s LAN interface.The number after the slash (/) is the length of the prefix, which is
also indicated by the underline (_) under the IPv6 address. If no address is acquired, the field
displays Not Available.
6. (Optional) In the DHCP User Class (If Required) field, enter a host name.
Most people can leave this field blank, but if your ISP gave you a specific host name, enter it here.
7. (Optional) In the DHCP Domain Name (If Required) field, enter a domain name.
You can type the domain name of your IPv6 ISP. Do not enter the domain name for the IPv4 ISP here.
For example, if your ISP’s mail server is mail.xxx.yyy.zzz, type xxx.yyy.zzz as the domain name. If your
ISP provided a domain name, type it in this field. For example, Earthlink Cable might require a host
name of home, and Comcast sometimes supplies a domain name.
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Orbi WiFi System
8. Select an IP Address Assignment radio button:
• Use DHCP Server.This method passes more information to LAN devices, but some IPv6 systems
might not support the DHCv6 client function.
• Auto Config.This is the default setting.
9. (Optional) Select the Use This Interface ID check box and specify the interface ID that you want to be
used for the IPv6 address of the cable modem router’s LAN interface.
If you do not specify an ID here, the cable modem router generates one automatically from its MAC
address.
10. Click the Apply button.
Your settings are saved.
Set Up an IPv6 6rd Tunnel Internet Connection
The 6rd protocol makes it possible to deplo y IPv6 to sites using a service provider’s IPv4 network. 6rd uses
the service provider’s own IPv6 address prefix.This limits the operational domain of 6rd to the service
provider’s netw ork and is under direct control of the service provider.The IPv6 service provided is equivalent
to native IPv6.The 6rd mechanism relies on an algorithmic mapping between the IPv6 and IPv4 addresses
that are assigned for use within the service provider’s network. This mapping allows for automatic
determination of IPv4 tunnel endpoints from IPv6 prefixes, allowing stateless operation of 6rd.
With a 6rd Tunnel configuration, the cable modem router follows the RFC5969 standard, supporting two
ways to establish a 6rd tunnel IPv6 WAN connection:
• Auto Detect Mode. In IPv6 Auto Detect mode, when the cable modem router receiv es option 212 from
the DHCPv4 option, auto detect selects the IPv6 as 6rd Tunnel setting.The cable modem router uses
the 6rd option information to establish the 6rd connection.
• Manual Mode. Select 6rd. If the cable modem router receives option 212, the fields are automatically
completed. Otherwise, you must enter the 6rd settings.
To set up an IPv6 6rd Tunnel Internet connection:
1. Launch a web browser from a computer or mobile device that is connected to your Orbi network.
2. Enter orbilogin.com.
A login window opens.
3. Enter the admin user name and password.
The user name is admin.The password is the one that you specified the first time that you logged in.
The user name and password are case-sensitive.
The BASIC Home page displays.
4. Select ADVANCED > Advanced Setup > IPv6.
The IPv6 page displays.
5. In the Internet Connection Type menu, select 6rd.
The page adjusts.
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