Netgear Orbi Voice RBK50V User manual

User Manual
Orbi WiFi System
NETGEAR, Inc.
350 E. Plumeria DriveSeptember 2018 San Jose, CA 95134, USA202-11675-10
Orbi WiFi System
Support
Thank you for purchasing this NETGEAR product. You can visit https://www.netgear.com/support to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Compliance and Conformity
For regulatory compliance information including the EU Declaration of Conformity, visit https://www.netgear.com/about/regulatory/.
Trademarks
© NETGEAR, Inc., NETGEAR and the NETGEAR Logo are trademarks of NETGEAR, Inc. Any non-NETGEAR trademarks are used for reference purposes only.
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Contents

Chapter 1 Overview
Orbi Router and Satellite Hardware Overviews................................9
Orbi Router Model RBR50 Hardware Overview...........................9
Orbi Satellite Model RBS50 Hardware Overview......................10
Orbi Router Model RBR40 Hardware Overview.........................11
Orbi Satellite Model RBS40 Hardware Overview......................12
Orbi Router Model RBR20 Hardware Overview.........................13
Orbi Satellite Model RBS20 Hardware Overview......................14
Orbi Wall Plug Satellite Model RBW30 Hardware Overview....15
LED Behavior.......................................................................................15
Orbi WiFi System LEDs..................................................................15
Optional Orbi Add-On Satellite LEDs.........................................16
Connect Your Router..........................................................................17
Place Your Satellite.............................................................................18
Examples of Placement for One Satellite....................................18
Examples of Placement for Multiple Satellites...........................20
Sync Your Orbi Satellite.....................................................................22
Sync a Satellite From an Orbi WiFi System.................................22
Sync an Add-On Satellite..............................................................23
Log In to Your Router and Add Satellites to Your Network......23
Set Up an Ethernet Backhaul Connection.......................................24
Download the NETGEAR Orbi App.................................................27
Chapter 2 Connect to the Network and Access the Router
Connect to the Network....................................................................29
Wired Connection..........................................................................29
WiFi Connection.............................................................................29
WiFi Connection Using WPS........................................................29
Labels...................................................................................................30
Types of Logins...................................................................................31
Use a Web Browser to Access the Router.......................................31
Automatic Internet Setup..............................................................31
Log In to Orbi Web Interface........................................................33
Change the Language.......................................................................33
Access the Orbi Router With NETGEAR genie App.......................34
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Chapter 3 Specify Your Internet Settings
Use the Internet Setup Wizard..........................................................36
Manually Set Up the Internet Connection.......................................36
Specify an Internet Connection Without a Login.......................36
Specify an Internet Connection That Uses a Login....................38
Specify IPv6 Internet Connections....................................................39
Requirements for Entering IPv6 Addresses....................................41
Use Auto Detect for an IPv6 Internet Connection..........................41
Use Auto Config for an IPV6 Internet Connection.........................42
Set Up an IPv6 6rd Tunnel Internet Connection.............................43
Set Up an IPv6 6to4 Tunnel Internet Connection...........................45
Set Up an IPv6 Pass Through Internet Connection........................47
Set Up an IPv6 Fixed Internet Connection......................................47
Set Up an IPv6 DHCP Internet Connection.....................................48
Set Up an IPv6 PPPoE Internet Connection.....................................50
Change the MTU Size.........................................................................52
Chapter 4 Control Access to the Internet
Set Up Parental Controls...................................................................55
Allow or Block Access to Your Network..........................................55
Use Keywords to Block Internet Sites...............................................57
Delete Keywords.................................................................................59
Avoid Blocking on a Trusted Computer..........................................59
Block Services From the Internet......................................................60
Manage Network Access Control Lists............................................61
Schedule When to Block Internet Sites and Services.....................62
Set Up Security Event Email Notifications.......................................63
Chapter 5 Optimize Performance
WiFi Multimedia Quality of Service..................................................66
Improve Network Connections With Universal Plug N Play..........66
Chapter 6 Specify Network Settings
View or Change WAN Settings.........................................................70
Dynamic DNS......................................................................................71
Set Up a New Dynamic DNS Account.........................................71
Specify a DNS Account That You Already Created...................72
Change the Dynamic DNS Settings.............................................73
Set Up a Default DMZ Server............................................................73
Change the Router’s Device Name..................................................74
Change the LAN TCP/IP Settings.....................................................75
Use the Router as a DHCP Server.....................................................77
Disable the DHCP Server Feature in the Router.............................78
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Manage Reserved LAN IP Addresses...............................................79
Reserve an IP Address...................................................................79
Edit a Reserved IP Address...........................................................80
Delete a Reserved IP Address Entry............................................80
Custom Static Routes.........................................................................81
Set Up a Static Route.....................................................................82
Edit a Static Route..........................................................................83
Delete a Static Route.....................................................................83
Specify Basic WiFi Settings................................................................84
Change the WiFi Password or Security Level..................................86
Set Up a Guest WiFi Network............................................................87
View or Change Advanced WiFi Settings........................................88
Use the Router as a WiFi Access Point.............................................88
Generate a New Backhaul Password...............................................90
Set Up a Bridge for a Port Group or VLAN Tag Group..................90
Set Up a Bridge for a Port Group.................................................91
Set Up a Bridge for a VLAN Tag Group......................................91
Set Up an IPTV Port to Lease an Intranet Port............................93
Enable British Telecom IGMP Proxy Support..................................94
Chapter 7 Manage Your Network
Update the Router and Satellite Firmware......................................96
Check for Firmware Updates........................................................96
Manually Update Firmware...........................................................97
Manually Update Satellite Firmware............................................97
Manually Update Router Firmware..............................................98
Change the admin Password............................................................99
Set Up Password Recovery................................................................99
Recover the admin Password..........................................................100
View Router Status............................................................................101
Display Internet Port Statistics........................................................102
Check the Internet Connection Status...........................................103
View Satellite Status.........................................................................103
View and Manage Logs of Router Activity.....................................104
View Devices Connected to the Network or Edit Device
Information........................................................................................105
View Devices Connected to the Network.................................105
Edit Device Information on the Attached Devices Page.........106
View Satellites Connected to the Network or Edit Satellite
Information........................................................................................107
View Satellites Connected to the Network...............................107
Edit Satellite Information That Displays On the Attached Devices
Page...............................................................................................108
Manage the Orbi Outdoor Satellite LED Lighting........................109
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Enable the Sync Button...............................................................109
Turn the Satellite LED Lighting On or Off.................................110
Set LED Lighting Brightness.......................................................110
Schedule When to Turn On LED Lighting................................111
Monitor Internet Traffic....................................................................112
Manage the Router Configuration File..........................................113
Back Up Settings..........................................................................114
Erase the Current Configuration Settings.................................114
Restore Configuration Settings..................................................115
Set Up Remote Management.........................................................115
Use Remote Access..........................................................................117
Remotely Access Your Router Using the genie App...................117
Chapter 8 Customize Internet Traffic Rules for Ports
Port Forwarding to a Local Server..................................................119
Set Up Port Forwarding to a Local Server.................................119
Add a Custom Port Forwarding Service...................................120
Edit a Port Forwarding Service...................................................121
Delete a Port Forwarding Entry..................................................122
Application Example: Make a Local Web Server Public.........122
How the Router Implements the Port Forwarding Rule..........123
Port Triggering.................................................................................123
Add a Port Triggering Service....................................................124
Enable Port Triggering................................................................125
Application Example: Port Triggering for Internet Relay Chat.125
Chapter 9 Use VPN to Access Your Network
Set Up a VPN Connection...............................................................128
Specify VPN Service in the Router..................................................128
Install OpenVPN Software...............................................................129
Install OpenVPN Software on Your Windows Computer.......129
Install OpenVPN Software on Your Mac Computer................132
Install OpenVPN Software on an iOS Device...........................133
Install OpenVPN Software on an Android Device...................133
Use a VPN Tunnel on Your Windows Computer..........................134
Use VPN to Access Your Internet Service at Home......................136
Set Up VPN Client Internet Access in the Router.....................136
Block VPN Client Internet Access in the Router...........................137
Use a VPN Tunnel to Access Your Internet Service at Home......138
Chapter 10 Troubleshooting
Quick Tips..........................................................................................140
Sequence to Restart Your Network...........................................140
WiFi Settings.................................................................................140
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Network Settings..........................................................................140
The Router and Satellite Do Not Sync...........................................140
Cannot Log In to the Router............................................................142
Cannot Access the Internet.............................................................142
Troubleshoot Internet Browsing.....................................................144
Troubleshoot PPPoE........................................................................144
WiFi Connectivity..............................................................................145
Troubleshoot Your Network Using the Ping Utility......................146
Test the LAN Path to Your Router..............................................146
Test the Path From Your Computer to a Remote Device.......147
Chapter 11 Supplemental Information
Factory Settings for Orbi Routers...................................................149
Factory Settings for Orbi Router Model RBR50.......................149
Factory Settings for Orbi Router Model RBR40.......................151
Factory Settings for Orbi Router Model RBR20.......................153
Factory Settings for Orbi Satellites.................................................155
Factory Settings for Orbi Satellite Model RBS50.....................155
Factory Settings for Orbi Satellite Model RBS40.....................157
Factory Settings for Orbi Satellite Model RBS20.....................159
Factory Settings for Orbi Wall Plug Satellite Model RBW30...161
Technical Specifications for Orbi Routers.....................................163
Technical Specifications for Orbi Router Model RBR50.........163
Technical Specifications for Orbi Router Model RBR40.........164
Technical Specifications for Orbi Router Model RBR20.........165
Technical Specifications for Orbi Satellites...................................167
Technical Specifications for Orbi Satellite Model RBS50.......167
Technical Specifications for Orbi Router Model RBS40.........169
Technical Specifications for Orbi Router Model RBS20.........170
Technical Specifications for Orbi Wall Plug Satellite Model
RBW30...........................................................................................171
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1

Overview

The Orbi™ WiFi System creates dedicated high-speed WiFi connections to your Internet service. The Orbi router connects to your modem or gateway. The Orbi satellite extends the WiFi signal throughout your home.
This manual describes how to manage your Orbi WiFi System from your Orbi router web interface. You can manage any add-on Orbi satellite from the Orbi router web interface.
If you own one of the following add-on Orbi satellites, you can find more information about your satellite from its user manual, which is available at https://www.netgear.com/support/:
Orbi Outdoor Universal Satellite (model RBS50Y)
Orbi Voice (model RBS40V)
This chapter contains the following sections:
• Orbi Router and Satellite Hardware Overviews
• LED Behavior
• Connect Your Router
• Place Your Satellite
• Sync Your Orbi Satellite
• Set Up an Ethernet Backhaul Connection
• Download the NETGEAR Orbi App
For more information about the topics covered in this manual, visit the support website at https://www.netgear.com/support/.
Note: This manual refers to all Orbi router models as the router and refers to all Orbi
satellite models (including the Orbi wall plug satellite) as the satellite.
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Orbi WiFi System

Orbi Router and Satellite Hardware Overviews

Different types of Orbi routers and satellites are available. To determine which Orbi model you own, look on the router or satellite label for the model number. For more information about what the label might look like, see Labels on page 30.
The following sections display the hardware features available for different Orbi routers and satellites.

Orbi Router Model RBR50 Hardware Overview

Figure 1. Orbi router model RBR50, front and back views
1. Ring LED (not shown in image)
2. Sync button (also used for WPS connection)
3. Internet port
4. Ethernet ports
5. USB port
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6. Power On/Off button
7. Power LED
8. DC Power connector
9. Reset button

Orbi Satellite Model RBS50 Hardware Overview

Figure 2. Orbi satellite model RBS50, front and back views
1. Ring LED (not shown in image)
2. Sync button (also used for WPS connection)
3. Ethernet ports
4. USB port
5. Power On/Off button
6. Power LED
7. DC Power connector
8. Reset button
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Orbi WiFi System

Orbi Router Model RBR40 Hardware Overview

1. Ring LED (not shown in image)
2. Sync button (also used for WPS connection)
3. Internet port
4. Ethernet ports
5. Power On/Off button
6. Power LED
7. DC Power connector
8. Reset button
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Orbi Satellite Model RBS40 Hardware Overview

Figure 4. Orbi satellite model RBS40, front and back views
1. Ring LED (not shown in image)
2. Sync button (also used for WPS connection)
3. Ethernet ports
4. Power On/Off button
5. Power LED
6. DC Power connector
7. Reset button
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Orbi WiFi System

Orbi Router Model RBR20 Hardware Overview

1. Ring LED (not shown in image)
2. Sync button (also used for WPS connection)
3. Internet port
4. Ethernet port
5. Power On/Off button
6. Power LED
7. DC Power connector
8. Reset button
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Orbi WiFi System

Orbi Satellite Model RBS20 Hardware Overview

Figure 6. Orbi satellite model RBS40, front and back views
1. Ring LED (not shown in image)
2. Sync button (also used for WPS connection)
3. Ethernet ports
4. Power On/Off button
5. Power LED
6. DC Power connector
7. Reset button
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Orbi WiFi System

Orbi Wall Plug Satellite Model RBW30 Hardware Overview

Figure 7. Orbi wall plug satellite model RBW30, front and back views
1. Ring LED (not shown in image)
2. Sync button (also used for WPS connection)
3. Reset button

LED Behavior

When you sync a satellite to the router, the LED behavior for a satellite that comes in a WiFi system is different from the LED behavior for add-on satellites.

Orbi WiFi System LEDs

The following table describes the LED behavior for an Orbi router and Orbi satellites that are purchased together and come in the same package.
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Table 1. Orbi WiFi System router and satellite LED descriptions
LED BehaviorLED
Power LED
Router ring LED
Satellite ring LED
The Power LED is located above the Power On/Off button on the rear panel. Note: The wall plug satellite does not include a Power LED.
Solid green. Power is on.
Solid amber. The router or satellite is booting.
Blinking amber. The router or satellite is resetting to factory default settings.
Blinking red. The firmware is corrupted.
Off. Power is not supplied.
The ring LED is located on the top.
Pulsing white. The router is booting or someone pressed the Sync button.
Off. The router finished booting and is working normally.
Solid white. The router is resetting to factory default settings.
Solid magenta. The router cannot connect to the Internet. See Cannot Access the Internet on page 142.
This satellite is included when you buy an Orbi router. The ring LED is located on the top.
Pulsing white. The satellite is booting.
Blue for three minutes. The connection between the satellite and the router is good.
Amber for three minutes. The connection between the satellite and the router is fair.
Magenta. The satellite failed to sync to the router. See The Router and Satellite Do Not Sync on page 140.
Off. The satellite synced to the router and is working normally.

Optional Orbi Add-On Satellite LEDs

You can purchase add-on Orbi satellites (sold separately) and add them to your Orbi network.
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Table 2. Orbi add-on satellite LED description
LED BehaviorLED
Power LED
Add-on satellite ring LED
The Power LED is located above the Power On/Off button on the rear panel. Note: The wall plug satellite does not include a Power LED.
Solid green. Power is on.
Solid amber. The satellite is rebooting.
Blinking amber. The satellite is resetting to factory default settings.
Blinking red. The firmware is corrupted.
Off. Power is not supplied.
Optional add-on satellites are sold separately and can be added to your Orbi network. The ring LED is located on the top.
Pulsing white. The satellite is booting.
Solid white. The satellite is ready to sync to the router (press the Sync button).
Blue for three minutes. The connection between the satellite and the router is good.
Amber for three minutes. The connection between the satellite and the router is fair.
Magenta. The satellite is not connected to the router or is not getting an IP address.
Off. The satellite synced to the router and is working normally.

Connect Your Router

To cable your router:
1.
Unplug your modem’s power, leaving the modem connected to the wall jack for your Internet service.
If your modem uses a battery backup, remove the battery.
2. Plug in and turn on your modem. If your modem uses a battery backup, put the battery back in.
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3.
Connect your modem to the Internet port of your router with the yellow Ethernet cable that came with your router.
The router shown in this is the Orbi router (model RBR50). The same setup applies to all Orbi routers.
4. Connect the power adapter to your router and plug the power adapter into an outlet.
5.
If the Power LED does not light, press the Power On/Off button on the rear panel of the router.

Place Your Satellite

If your satellite came with your Orbi WiFi System, the satellite attempts to sync with your router. If you bought an add-on satellite, you must manually sync your satellite. For more information, see Sync Your Orbi Satellite on page 22.
Note that your satellites must be within range of your router’s WiFi signal in order for it to sync with the router. Use each satellite’s ring LED to help you determine where to place your satellite.

Examples of Placement for One Satellite

The following images are examples of where to place your router and satellite. The router shown in the following images is the Orbi router model RBR50 and the satellite shown in the images is the Orbi satellite model RBS50.
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Figure 8. Single-story house with one Orbi satellite
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Figure 9. Multilevel house with one Orbi satellite

Examples of Placement for Multiple Satellites

If you own more than one Orbi satellite, we recommend that you place your router in the middle of your home with the satellites placed on opposite sides of your home. The router shown in the following images is the Orbi router model RBR50 and the satellites shown in the images are the Orbi satellites model RBS50.
If you own multiple Orbi wall plug satellites model RBW30, you might need to place the satellites closer to the router. Use the satellite ring LED to determine the best placement for your satellites.
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Figure 10. Single-story house with two Orbi satellites
If you have a multi-level house, place the satellites on different floors.
Figure 11. Multilevel house with two Orbi satellites
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Sync Your Orbi Satellite

The sync process for your satellite depends on whether your satellite came with your Orbi WiFi System, or if your satellite is an add-on satellite.

Sync a Satellite From an Orbi WiFi System

The Orbi WiFi System includes an Orbi router and either one or two satellites. The satellite in the WiFi system is preset to automatically find and sync to the WiFi signal from the Orbi router in the same WiFi system.
To sync your satellite:
1. Place your satellite. For more information, see Place Your Satellite on page 18.
2. Connect the satellite to a power source.
3.
If the Power LED on the back of the satellite does not light, press the Power On/Off button.
The satellite ring LED pulses white. The satellite automatically finds the Orbi router’s WiFi signal and attempts to sync to the Orbi router.
The satellite ring LED lights one of the following colors for about three minutes and then turns off:
Blue. The Orbi router and satellite successfully synced, and the connection
between the router and satellite is good.
Amber. The Orbi router and satellite successfully synced, and the connection
between the router and satellite is fair. Consider moving the Orbi satellite closer to the Orbi router.
Magenta. The Orbi router and satellite failed to sync.
4.
If the satellite ring LED is magenta, move the satellite closer to the router and then sync the satellite to the router:
a.
Press the Sync button on the back of the router.
b.
Within two minutes, press the Sync button on the back of the satellite. The satellite attempts to sync to the Orbi router. The satellite ring LED lights blue,
amber, or magenta as described in Step 3 of this procedure and then turns off.
5.
Repeat Steps 1–4 if your Orbi WiFi System came with a second satellite.
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Sync an Add-On Satellite

If you already set up an Orbi router and satellite are adding an optional add-on satellite (sold separately), follow these steps.
To sync your add-on satellite:
1. Place your satellite. For more information, see Examples of Placement for Multiple Satellites on page
20.
2. Connect the satellite to a power source.
3.
If the Power LED on the back of the satellite does not light, press the Power On/Off button.
4.
Wait about two minutes for the satellite ring LED to light solid white.
5.
Press the Sync button on the back of the satellite and within two minutes, press the Sync button on the back of your Orbi router.
The satellite ring LED pulses white, then lights one of the following colors for about three minutes, and then turns off:
Blue. The Orbi router and satellite successfully synced, and the connection
between the router and satellite is good.
Amber. The Orbi router and satellite successfully synced, and the connection
between the router and satellite is fair. Consider moving the Orbi satellite closer to the Orbi router.
Magenta. The Orbi router and satellite failed to sync. Move the satellite closer
to the router and try again.

Log In to Your Router and Add Satellites to Your Network

You can use the router web interface to add a satellite to your Orbi network.
To add a satellite to your Orbi network using the router web interface:
1.
Launch a web browser from a computer or mobile device that is connected to your Orbi network.
2.
Enter orbilogin.com. A login window opens.
3. Enter the router admin user name and password. The user name is admin. The default password is password. The user name and
password are case-sensitive.
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The BASIC Home page displays.
4.
Select Add Orbi Satellite. The Place Your Satellite page displays.
5. Follow the instructions about where to place your satellite in your house.
6. Connect the satellite to a power source.
7.
If the Power LED on the back of the satellite does not light, press the Power On/Off button.
8.
Click the NEXT button.
9.
Wait about two minutes for the satellite’s ring LED to light solid white.
10.
Press the Sync button on the satellite. The satellite’s ring LED pulses white.
11.
Click the SYNC button in the router web interface. The router attempts to sync with the satellite.
The satellite’s ring LED lights one of the following colors for about three minutes and then turns off:
Blue. The Orbi router and satellite successfully synced, and the connection
between the router and satellite is good.
Amber. The Orbi router and satellite successfully synced, and the connection
between the router and satellite is fair. Consider moving the Orbi satellite closer to the Orbi router.
Magenta. The Orbi router and satellite failed to sync. Move the satellite closer
to the router and try again.

Set Up an Ethernet Backhaul Connection

Your Orbi satellite automatically connects wirelessly to your Orbi router or another Orbi satellite to create a wireless backhaul, or you can use an Ethernet cable to connect your satellite to your router or another satellite to create a wired backhaul connection.
Before you set up an Ethernet backhaul connection, make sure that you update the firmware on all your Orbi devices.
The following image shows how to connect your Orbi satellites to your Orbi router to create an Ethernet backhaul connection.
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Figure 12. Satellites connected to the router’s Ethernet ports
The following image shows another way to connect your Orbi satellites to your Orbi router to create an Ethernet backhaul connection.
Figure 13. Satellite 1 connected to router and satellite 2 connected to satellite 1
The following image shows how to connect your Orbi satellites and your Orbi router to an Ethernet switch.
Note: The Ethernet ports on the Orbi router and satellite are rated at 1 Gbps. Make sure the switch ports are 1 Gbps or faster.
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Figure 14. Ethernet backhaul connection using a switch
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Download the NETGEAR Orbi App

You can use the NETGEAR Orbi app to set up your Orbi network.
To find the app, scan a QR code or search for NETGEAR Orbi in the Apple App Store or Google Play Store. Launch the NETGEAR Orbi app on your mobile device and follow the prompts.
User Manual27Overview
2

Connect to the Network and Access the Router

This chapter contains the following sections:
• Connect to the Network
• Labels
• Types of Logins
• Use a Web Browser to Access the Router
• Change the Language
• Access the Orbi Router With NETGEAR genie App
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Orbi WiFi System

Connect to the Network

You can connect to the Orbi network through a wired or WiFi connection. If you set up your computer to use a static IP address, change the settings so that it uses Dynamic Host Configuration Protocol (DHCP).

Wired Connection

You can connect your computer to the router using an Ethernet cable and join the router’s local area network (LAN).
To connect your computer to the router with an Ethernet cable:
1. Make sure that the router is receiving power (its Power LED is lit).
2. Connect an Ethernet cable to an Ethernet port on your computer.
3.
Connect the other end of the Ethernet cable to one of the router’s Ethernet ports. Your computer connects to the local area network (LAN). A message might display
on your computer screen to notify you that an Ethernet cable is connected.

WiFi Connection

To find and select the WiFi network:
1. Make sure that the router or satellite is receiving power (its Power LED is lit).
2.
On your WiFi-enabled computer or mobile device, find and select the WiFi network. The WiFi network name is on the router label. The WiFi network name is the same
for the router and the satellite in the Orbi WiFi System.
Note: If you bought the router and the satellite separately, their default WiFi network names are different.
3. Join the WiFi network and enter the WiFi password. The password is on the router label.
Your WiFi-enabled computer or mobile device connects to the WiFi network.

WiFi Connection Using WPS

You can connect to the router’s WiFi network with Wi-Fi Protected Setup (WPS) or you can find and select the WiFi network.
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Access the Router
Orbi WiFi System
To use WPS to connect to the WiFi network:
1. Make sure that the router is receiving power (its Power LED is lit).
2.
Check the WPS instructions for your computer or WiFi device.
3.
Press the Sync button on the router.
4.
Within two minutes, on your WiFi-enabled computer or mobile device, press its WPS button or follow its instructions for WPS connections.
Your computer or mobile device connects to the WiFi network.

Labels

The router label shows the login information, the WiFi network name and password, the router’s MAC address, and the router’s serial number. The following is an example of what the router label might look like:
Figure 15. Router label
The satellite label shows the WiFi network name and password, the satellite’s MAC address, and the satellite’s serial number. The following is an example of what the satellite label might look like:
Figure 16. Satellite label
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Access the Router
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