Netgear Orbi SRK60 Pro User manual
Orbi Pro
User Manual
Models
SRK60
SRR60
SRS60
September 2017
202-11824-02
350 E. Plumeria Drive
San Jose, CA 95134
USA
Orbi Pro
Support
Thank you for purchasing this NETGEAR product.You can visit www.netgear.com/support to register your
product, get help, access the latest downloads and user manuals , and join our comm unity.We recommend that
you use only official NETGEAR support resources.
Conformity
For the current EU Declaration of Conformity, visit http://kb.netgear.com/app/answers/detail/a_id/11621.
Compliance
For regulatory compliance information, visit http://www.netgear.com/about/regulatory.
See the regulatory compliance document before connecting the power supply.
Trademarks
© NETGEAR, Inc., NETGEAR and the NETGEAR Logo are trademarks of NETGEAR, Inc. An y non-NETGEAR
trademarks are used for reference purposes only.
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Contents
Chapter 1 Overview
Orbi Pro Router and Satellite Package Contents...................................................8
Orbi Pro Router and Satellite Hardware Overviews...............................................9
Orbi Pro Router Model SRR60 Hardware Overview.........................................9
Orbi Pro Satellite Model SRS60 Hardware Overview.....................................10
LED Behavior.......................................................................................................10
Orbi Pro WiFi System LEDs............................................................................10
Orbi Pro Add-On Satellite LEDs......................................................................11
Wall Mount or Ceiling Mount Orbi Pro..................................................................12
Wall-Mount Your Orbi Pro................................................................................12
Ceiling-Mount Your Orbi Pro............................................................................13
Labels..................................................................................................................15
Connect Your Router............................................................................................16
Place Your Satellite..............................................................................................16
Sync Your Orbi Pro Satellite.................................................................................17
Sync a Satellite from an Orbi Pro WiFi System...............................................18
Sync an Add-On Orbi Pro Satellite..................................................................18
Add Satellites to Your Network Using the Router Web Interface.....................19
Download the NETGEAR Orbi App.....................................................................20
Chapter 2 Connect to the Network and Access the Router
Connect to the Network.......................................................................................22
Wired Connection............................................................................................22
WiFi Connection..............................................................................................22
WiFi Connection Using WPS...........................................................................22
Types of Logins....................................................................................................23
Use a Web Browser to Access the Router...........................................................23
Automatic Internet Setup.................................................................................23
Log In to Orbi Web Interface...........................................................................24
Change the Language.........................................................................................25
Access the Orbi Router With NETGEAR genie App............................................25
Chapter 3 Specify Your Internet Settings
Use the Internet Setup Wizard.............................................................................27
Manually Set Up the Internet Connection............................................................27
Specify an Internet Connection Without a Login.............................................27
Specify an Internet Connection That Uses a Login.........................................28
Specify IPv6 Internet Connections.......................................................................30
Requirements for Entering IPv6 Addresses.........................................................31
Use Auto Detect for an IPv6 Internet Connection................................................31
Use Auto Config for an IPV6 Internet Connection................................................32
Set Up an IPv6 6rd Tunnel Internet Connection...................................................33
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Set Up an IPv6 6to4 Tunnel Internet Connection.................................................34
Set Up an IPv6 Pass Through Inter net Connection.............................................35
Set Up an IPv6 Fixed Internet Connection...........................................................36
Set Up an IPv6 DHCP Internet Connection.........................................................37
Set Up an IPv6 PPPoE Internet Connection........................................................38
Change the MTU Size..........................................................................................39
Chapter 4 Control Access to the Internet
Set Up Parental Controls.....................................................................................43
Allow or Block Access to Your Network................................................................43
Use Keywords to Block Inter net Sites..................................................................44
Delete Keywords..................................................................................................46
Avoid Blocking on a Trusted Computer................................................................46
Block Services From the Internet.........................................................................47
Manage Network Access Control Lists................................................................48
Schedule When to Block Internet Sites and Services..........................................48
Set Up Security Event Email Notifications...........................................................49
Chapter 5 Specify Network Settings
View or Change WAN Settings............................................................................52
Dynamic DNS......................................................................................................53
Set Up a New Dynamic DNS Account.............................................................53
Specify a DNS Account That You Already Created.........................................54
Change the Dynamic DNS Settings................................................................54
Set Up a Default DMZ Server..............................................................................55
Change the Router’s Device Name......................................................................56
Change the LAN TCP/IP Settings........................................................................56
Use the Router as a DHCP Server......................................................................57
Disable the DHCP Server Feature in the Router.................................................58
Manage Reserved LAN IP Addresses.................................................................59
Reserve an IP Address...................................................................................59
Edit a Reserved IP Address............................................................................60
Delete a Reserved IP Address Entry..............................................................60
Custom Static Routes..........................................................................................61
Set Up a Static Route......................................................................................61
Edit a Static Route..........................................................................................62
Delete a Static Route......................................................................................63
Change the admin WiFi Network Settings...........................................................63
Change the admin WiFi Network Name and Channel.....................................63
Change the admin WiFi Password or Security Level.......................................65
Change the Employee WiFi Network Settings.....................................................65
Enable the Employee WiFi Network and Change the Settings.......................66
Change the Employee WiFi Password or Security Level.................................67
Set Up a Guest Network With a Captive Portal....................................................67
View or Change Advanced WiFi Settings.............................................................69
Use the Router as a WiFi Access Point...............................................................69
Set Up Router Mode............................................................................................70
Generate a New Backhaul Password...................................................................71
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Enable or Disable Implicit Beamfor ming..............................................................71
Enable or Disable MU-MIMO...............................................................................72
Check Your Internet Bandwidth............................................................................73
Improve Network Connections With Universal Plug N Play.................................73
Chapter 6 Manage Your Network
Update the Router and Satellite Firmware...........................................................76
Check for Firmware Updates...........................................................................76
Manually Update Firmware.............................................................................76
Manually Update Satellite Firmware................................................................77
Manually Update Router Firmware..................................................................77
Change the admin Password...............................................................................78
Set Up Password Recovery.................................................................................79
Recover the admin Password..............................................................................79
View Router Status..............................................................................................80
Display Internet Port Statistics.............................................................................81
Check the Internet Connection Status.................................................................81
View Satellite Status............................................................................................82
View and Manage Logs of Router Activity...........................................................83
View Devices Connected to the Network.............................................................83
View Satellites Connected to the Network...........................................................84
Monitor Internet Traffic.........................................................................................84
Manage the Router Configuration File.................................................................85
Back Up Settings.............................................................................................86
Erase the Current Configuration Settings........................................................86
Restore Configuration Settings.......................................................................87
Set Up Remote Management..............................................................................87
Use Remote Access............................................................................................88
Remotely Access Your Router Using the genie App............................................88
Chapter 7 Customize Internet Traffic Rules for Ports
Port Forwarding to a Local Server.......................................................................91
Set Up Port Forwarding to a Local Server.......................................................91
Add a Custom Port Forwarding Service..........................................................92
Edit a Port Forwarding Service........................................................................92
Delete a Port Forwarding Entry.......................................................................93
Application Example: Make a Local Web Server Public..................................94
How the Router Implements the Port Forwarding Rule...................................94
Port Triggering......................................................................................................94
Add a Port Triggering Service..........................................................................95
Enable Por t Triggering.....................................................................................96
Application Example: Port Triggering for Internet Relay Chat..........................96
Chapter 8 Use VPN to Access Your Network
Set Up a VPN Connection....................................................................................99
Specify VPN Service in the Router......................................................................99
Install OpenVPN Software.................................................................................100
Install OpenVPN Software on Your Windows Computer................................100
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Install OpenVPN Software on Your Mac Computer.......................................102
Install OpenVPN Software on an iOS Device................................................103
Install OpenVPN Software on an Android Device.........................................104
Use a VPN Tunnel on Your Windows Computer.................................................104
Use VPN to Access Your Inter net Ser vice at Home...........................................106
Set Up VPN Client Internet Access in the Router.........................................106
Block VPN Client Inter net Access in the Router................................................107
Use a VPN Tunnel to Access Your Internet Service at Home.............................107
Chapter 9 Troubleshooting
Quick Tips..........................................................................................................109
Sequence to Restart Your Network...............................................................109
WiFi Settings.................................................................................................109
Network Settings...........................................................................................109
The Router and Satellite Do Not Sync...............................................................109
Cannot Log In to the Router...............................................................................110
Cannot Access the Internet................................................................................110
Troubleshoot Internet Browsing.........................................................................112
Troubleshoot PPPoE..........................................................................................112
WiFi Connectivity...............................................................................................113
Troubleshoot Your Network Using the Ping Utility..............................................113
Test the LAN Path to Your Router..................................................................113
Test the Path From Your Computer to a Remote Device...............................114
Chapter 10 Supplemental Information
Factory Settings.................................................................................................117
Factory Settings for Orbi Pro Router.............................................................117
Factory Settings for Orbi Pro Satellite...........................................................118
Technical Specifications.....................................................................................120
Technical Specifications for Orbi Pro Router.................................................120
Technical Specifications for Orbi Pro Satellite...............................................121
6
Overview
The Orbi Pro creates dedicated high-speed WiFi connections to your Internet service.The Orbi Pro router
connects to your modem or gateway.The Orbi Pro satellite extends the WiFi signal throughout your home.
This chapter contains the following sections:
• Orbi Pro Router and Satellite Package Contents
• Orbi Pro Router and Satellite Hardware Overviews
• LED Behavior
• Wall Mount or Ceiling Mount Orbi Pro
• Labels
• Connect Your Router
• Place Your Satellite
• Sync Your Orbi Pro Satellite
• Download the NETGEAR Orbi App
For more information about the topics cov ered in this manual, visit the support website at support.netgear.com.
This manual refers to all Orb Pro router and refers to the Orbi Pro satellite as the satellite.Note
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Orbi Pro
Orbi Pro Router and Satellite Package Contents
Your Orbi Pro package (Model SRK60) contains the following items.
Figure 1. Orbi Pro package contents
1. Orbi Pro Router (Model SRR60)
2. Orbi Pro Satellite (Model SRS60)
3. Power adapter (2)
(varies by region)
4. Ethernet cable
5. Rubber feet (2 sets)
(Place the rubber feet on the bottom of the mount base)
6. Mount bases (2)
7. Mount covers (2)
8. Mount base screws (2 sets)
9.Wall brackets (2)
10.Wall anchors with screws (2 sets)
Overview
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Orbi Pro
(Continued)
11.T-bracket with screw (2)
12.T-bracket screws (2 sets)
13. Ceiling bracket (2)
Orbi Pro Router and Satellite Hardware Overviews
The following sections display the hardware features available for the Orbi Pro router and satellite.
Orbi Pro Router Model SRR60 Hardware Overview
Figure 2. Orbi Pro router model SRR60, front and back views
1. Ring LED (not shown in image)
2. Sync button (also used for WPS connection)
3. Internet port
4. Ethernet ports
5. Power On/Off button and Power LED
Overview
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Orbi Pro
(Continued)
6. DC Power connector
7. Reset button
Orbi Pro Satellite Model SRS60 Hardware Overview
Figure 3. Orbi Pro satellite model SRS60, front and back views
1. Ring LED (not shown in image)
2. Sync button (also used for WPS connection)
3. Ethernet ports
4. Power On/Off button and Power LED
5. DC Power connector
6. Reset button
LED Behavior
When you sync an Orbi Pro satellite to the Orbi Pro router, the LED behavior for a satellite that comes in
an Orbi Pro WiFi system is different from the LED behavior for add-on Orbi Pro satellites.
Orbi Pro WiFi System LEDs
The following table describes the LED beha vior for an Orbi Pro router and Orbi Pro satellite that are purchased
together and come in the same package.
Overview
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Orbi Pro
Table 1. Orbi ProWiFi System router and satellite LED descriptions
LED BehaviorLED
Power LED
Router ring LED
Satellite ring LED
The Power LED is located above the Power On/Off button on the rear panel.Note: The wall plug
satellite does not include a Power LED.
• Solid green. Power is on.
• Solid amber.The router or satellite is booting.
• Blinking amber.The router or satellite is resetting to factory default settings.
• Blinking red.The firmware is corrupted.
• Off. Power is not supplied.
The ring LED is located on the top.
• Pulsing white.The router is booting or someone pressed the Sync button.
• Off.The router finished booting and is working normally.
• Solid white.The router is resetting to factory default settings.
• Solid magenta.The router cannot connect to the Internet. See Cannot Access the Internet on
page 110.
This satellite is included when you buy an Orbi router.The ring LED is located on the top.
• Pulsing white.The satellite is booting.
• Blue for three minutes.The connection between the satellite and the router is good.
• Amber for three minutes.The connection between the satellite and the router is fair.
• Magenta.The satellite failed to sync to the router. See The Router and Satellite Do Not Sync
on page 109.
• Off.The satellite synced to the router and is working normally.
Orbi Pro Add-On Satellite LEDs
You can purchase add-on Orbi satellites (sold separately) and add them to your Orbi network.
Overview
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Orbi Pro
Table 2. Orbi add-on satellite LED description
LED BehaviorLED
Power LED
Add-on satellite ring
LED
The Pow er LED is located abov e the P o wer On/Off button on the rear panel.Note: The wall plug
satellite does not include a Power LED.
• Solid green. Power is on.
• Solid amber.The satellite is rebooting.
• Blinking amber.The satellite is resetting to factory default settings.
• Blinking red.The firmware is corrupted.
• Off. Power is not supplied.
Optional add-on satellites are sold separately and can be added to your Orbi network.The ring
LED is located on the top.
• Pulsing white.The satellite is booting.
• Solid white.The satellite is ready to sync to the router (press the Sync button).
• Blue for three minutes.The connection between the satellite and the router is good.
• Amber for three minutes.The connection between the satellite and the router is fair.
• Magenta.The satellite is not connected to the router or is not getting an IP address.
• Off.The satellite synced to the router and is working normally.
Wall Mount or Ceiling Mount Orbi Pro
Your package contains wall-mounting and ceiling-mounting items. Before you can wall mount or ceiling
mount your router or satellite, you must attach the mount base and cover to your router or satellite.
Wall-Mount Your Orbi Pro
After you attach the mount base and cover to your router or satellite, you can mount your router or satellite
to the wall.
Overview
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Orbi Pro
To wall mount your router or satellite:
1. Place your Orbi router or satellite on the mount base and attach the router or satellite to the base with
the provided screws.
2. Attach the mount cover to the mount base.
3. Use the wall anchors with screws to attach the wall bracket to the wall.
4. Slide the mount base onto the wall bracket.
Ceiling-Mount Your Orbi Pro
The following instructions require a drop ceiling.
Overview
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Orbi Pro
To ceiling mount your router or satellite:
1. Place your Orbi router or satellite on the mount base and attach the router or satellite to the base with
the provided screws.
2. Attach the mount cover to the mount base.
3. Attach the T-bracket to the ceiling bracket with the T-bracket screws.
4. Loosen the screw so that the locking plate can slide.
Overview
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Orbi Pro
5. Secure the T-bracket to the T-bar and tighten the screw.
6. Slide the mount base into the ceiling bracket.
Labels
The Orbi Pro router label shows the login information, the WiFi network name and password, the router’s
MAC address, and the router’s serial number.The following is an example of what the router label might
look like:
Figure 4. Orbi Pro router label
The Orbi Pro satellite label shows the WiFi network name and password, the satellite’s MAC address, and
the satellite’s serial number. The following is an example of what the satellite label might look like:
Overview
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Orbi Pro
Figure 5. Orbi Pro satellite label
Connect Your Router
If you want to connect your Orbi Pro router to an existing gateway, we recommend that you turn off your
existing gateway’s WiFi.
To cable your router:
1. Unplug your modem’s power, leaving the modem connected to the wall jack for your Internet service.
If your modem uses a battery backup, remove the battery, and then put the battery back in.
2. Plug in and turn on your modem.
3. Connect your modem to the Internet port of your router with the Ethernet cable that came with your
router.
4. Connect the power adapter to your router and plug the power adapter into an outlet.
5. If the Power LED does not light, press the Power On/Off button on the rear panel of the router.
Place Your Satellite
Your satellites must be within range of your router’s WiFi signal in order for it to sync with the router. Use
the satellite’s ring LED to help you determine where to place your satellite.The following images show
examples of where to place your Orbi Pro router and satellites.
Overview
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Orbi Pro
Figure 6. Orbi Pro placement example for one router and one satellite
Figure 7. Orbi Pro placement example for one router and two satellite
Sync Your Orbi Pro Satellite
The sync process for your Orbi Pro satellite depends on whether y our satellite came with your Orbi Pro WiFi
System, or if your satellite is an add-on satellite.
Overview
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Orbi Pro
Sync a Satellite from an Orbi Pro WiFi System
The Orbi Pro WiFi System includes an Orbi Pro router and a Orbi Pro satellite.The Orbi pro satellite in the
WiFi system is preset to automatically find and sync to the WiFi signal from the Orbi Pro router in the same
WiFi system.
To sync your Orbi Pro satellite:
1. Place your satellite.
For more information, see Place Your Satellite on page 16.
2. Connect the satellite to a power source.
3. If the Power LED on the back of the satellite does not light, press the Power On/Off button.
The satellite ring LED pulses white.The satellite automatically finds the Orbi router’s WiFi signal and
attempts to sync to the Orbi router.
The satellite ring LED lights one of the following colors for about three minutes and then turns off:
• Blue.The Orbi router and satellite successfully synced, and the connection between the router and
satellite is good.
• Amber.The Orbi router and satellite successfully synced, and the connection between the router
and satellite is fair. Consider moving the Orbi satellite closer to the Orbi router.
• Magenta.The Orbi router and satellite failed to sync.
4. If the satellite ring LED is magenta, move the satellite closer to the router and then sync the satellite to
the router:
a. Press the Sync button on the back of the router.
b. Within two minutes, press the Sync button on the back of the satellite.
The satellite attempts to sync to the Orbi router.The satellite ring LED lights blue, amber, or magenta
as described in Step 3 of this procedure and then turns off.
Sync an Add-On Orbi Pro Satellite
If you already set up an Orbi Pro router and satellite are adding an optional add-on Orbi Pro satellite (sold
separately), follow these steps.
To sync your add-on Orbi Pro satellite:
1. Place your satellite.
For more information, see Place Your Satellite on page 16.
2. Connect the satellite to a power source.
3. If the Power LED on the back of the satellite does not light, press the Power On/Off button.
4. Wait about two minutes for the satellite ring LED to light solid white.
5. Press the Sync button on the back of the satellite and within two minutes , press the Sync button on the
back of your Orbi router.
Overview
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Orbi Pro
The satellite ring LED pulses white, then lights one of the following colors for about three minutes, and
then turns off:
• Blue.The Orbi router and satellite successfully synced, and the connection between the router and
satellite is good.
• Amber.The Orbi router and satellite successfully synced, and the connection between the router
and satellite is fair. Consider moving the Orbi satellite closer to the Orbi router.
• Magenta.The Orbi router and satellite failed to sync. Move the satellite closer to the router and try
again.
Add Satellites to Your Network Using the Router Web Interface
You can use the router web interface to add a satellite to your Orbi network.
To add a satellite to your Orbi network using the router web interface:
1. Launch a web browser from a computer or mobile device that is connected to your Orbi network.
2. Enter orbilogin.com.
A login window opens.
3. Enter the router admin user name and password.
The user name is admin.The default password is password.The user name and password are
case-sensitive.
The BASIC Home page displays.
4. Select Add Orbi Satellite.
The Place Your Satellite page displays.
5. Follow the instructions about where to place your satellite in your house.
6. Connect the satellite to a power source.
7. If the Power LED on the back of the satellite does not light, press the Power On/Off button.
8. Click the NEXT button.
9. Wait about two minutes for the satellite’s ring LED to light solid white.
10. Press the Sync button on the satellite.
The satellite’s ring LED pulses white.
11. Click the SYNC button in the router web interface.
The router attempts to sync with the satellite.
The satellite’s ring LED lights one of the following colors for about three minutes and then turns off:
Overview
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Orbi Pro
• Blue.The Orbi router and satellite successfully synced, and the connection between the router and
satellite is good.
• Amber.The Orbi router and satellite successfully synced, and the connection between the router
and satellite is fair. Consider moving the Orbi satellite closer to the Orbi router.
• Magenta.The Orbi router and satellite failed to sync. Move the satellite closer to the router and try
again.
Download the NETGEAR Orbi App
You can use the NETGEAR Orbi app to set up your Orbi network.
To find the app, scan a QR code or search for NETGEAR Orbi in the Apple App Store or Google Pla y Store.
Launch the NETGEAR Orbi app on your mobile device and follow the prompts.
Overview
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Connect to the Network and Access the Router
This chapter contains the following sections:
• Connect to the Network
• Types of Logins
• Use a Web Browser to Access the Router
• Change the Language
• Access the Orbi Router With NETGEAR genie App
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Connect to the Network
You can connect to the Orbi network through a wired or WiFi connection. If you set up your computer to use
a static IP address, change the settings so that it uses Dynamic Host Configuration Protocol (DHCP).
Wired Connection
You can connect your computer to the router using an Ethernet cable and join the router’s local area netw ork
(LAN).
To connect your computer to the router with an Ethernet cable:
1. Make sure that the router is receiving power (its Power LED is lit).
2. Connect an Ethernet cable to an Ethernet port on your computer.
3. Connect the other end of the Ethernet cable to one of the router’s Ethernet ports.
Your computer connects to the local area network (LAN). A message might display on your computer
screen to notify you that an Ethernet cable is connected.
WiFi Connection
To find and select the WiFi network:
1. Make sure that the router or satellite is receiving power (its Power LED is lit).
2. On your WiFi-enabled computer or mobile device, find and select the WiFi network.
The WiFi network name is on the router label.The WiFi network name is the same for the router and
the satellite in the Orbi WiFi System.
If you bought the router and the satellite separately, their default WiFi netw ork names
Note
are different.
3. Join the WiFi network and enter the WiFi password.
The password is on the router label.
Your WiFi-enabled computer or mobile device connects to the WiFi network.
WiFi Connection Using WPS
You can connect to the router’s WiFi network with Wi-Fi Protected Setup (WPS) or you can find and select
the WiFi network.
To use WPS to connect to the WiFi network:
1. Make sure that the router is receiving power (its Power LED is lit).
2. Check the WPS instructions for your computer or WiFi device.
Connect to the Network and Access the Router
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Orbi Pro
3. Press the Sync button on the router.
4. Within two minutes, on your WiFi-enabled computer or mobile device, press its WPS button or follow
its instructions for WPS connections.
Your computer or mobile device connects to the WiFi network.
Types of Logins
Separate types of logins serve different purposes. It is important that you understand the difference so that
you know which login to use when.
Types of logins:
• Internet service login.The login that your Internet service provider (ISP) gave you logs you in to your
Internet service.Your service provider gave you this login information in a letter or some other way. If
you cannot find this login information, contact your service provider.
• WiFi network key or passw or d.Your router and satellite are preset with the same WiFi network name
(SSID) and password for WiFi access.This information is on the router label and the satellite label.
• Router login.This logs you in to the router interface from a web browser as admin.
Use a Web Browser to Access the Router
When you connect to the network (either with WiFi or with an Ethernet cable), you can use a web browser
to access the router to view or change its settings.The first time you access the router, the NETGEAR
installation assistant automatically checks to see if your router can connect to your Internet service.
Automatic Internet Setup
You can set up your router automatically, or you can use a web browser to access the router and set up
your router manually. Before you start the setup process, get your ISP information and make sure that the
computers and devices in the network use the settings described here.
When your Internet service starts, your Internet service provider (ISP) typically gives you all the inf ormation
needed to connect to the Internet. For DSL service, y ou might need the following information to set up your
router:
• The ISP configuration information for your DSL account
• ISP login name and password
• Fixed or static IP address settings (special deployment by ISP; this setting is rare)
If you cannot locate this information, ask your ISP to provide it.When your Internet connection is working,
you no longer need to launch the ISP login program on your computer to access the Internet.When you
start an Internet application, your router automatically logs you in.
Installation and basic setup takes about 15 minutes to complete.
Connect to the Network and Access the Router
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Orbi Pro
To automatically set up your router:
1. Turn the router on by pressing the On/Off button.
2. Make sure that your WiFi-enabled computer or mobile de vice is connected to the router with an Ethernet
cable (wired) or wirelessly with the preset security settings listed on the label.
If you want to change the router’ s WiFi settings , use a wired connection to avoid being
Note
disconnected when the new WiFi settings take effect.
3. Launch a web browser.
The page that displays depends on whether you accessed the router before:
• The first time that you set up the Internet connection for your router, the browser goes to
orbilogin.com, and the Orbi login page displays.
• If you already set up the Internet connection, enter orbilogin.com in the address field for your
browser to start the installation process.
4. Follow the onscreen instructions.
The router connects to the Internet.
5. If the browser does not display the web page, do the following:
• Make sure that the computer is connected to one of the four LAN Ethernet ports or over WiFi to the
router.
• Make sure that the router is receiving power, and that its Power LED is lit.
• Close and reopen the browser or clear the browser cache.
• Browse to orbilogin.com.
• If the computer is set to a static or fixed IP address (this setting is uncommon), change it to obtain
an IP address automatically from the router.
6. If the router does not connect to the Internet, do the following:
a. Review your settings.
b. Make sure that you selected the correct options and typed everything correctly.
c. Contact your ISP to verify that you are using the correct configuration information.
d. Read Troubleshooting on page 108.
If problems persist, register your NETGEAR product and contact NETGEAR technical support.
Log In to Orbi Web Interface
When you log in to the Orbi, the browser displays the router web interface.You can use the router web
interface to change the router or satellite settings.
Connect to the Network and Access the Router
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Orbi Pro
To log in to your Orbi:
1. Launch a web browser from a computer or mobile device that is connected to your Orbi network.
2. Enter orbilogin.com.
A login window opens.
3. Enter the admin user name and password.
The user name is admin.The password is the one that you specified the first time that you logged in.
The user name and password are case-sensitive.
The BASIC Home page displays.
Change the Language
By default, the language is set as Auto.
To change the language:
1. Launch a web browser from a computer or mobile device that is connected to your Orbi network.
2. Enter orbilogin.com.
A login window opens.
3. Enter the admin user name and password.
The user name is admin.The password is the one that you specified the first time that you logged in.
The user name and password are case-sensitive.
The BASIC Home page displays.
4. In the upper right corner, select a language from the menu.
5. When prompted, click the OK button to confirm this change.
The page refreshes with the language that you selected.
Access the Orbi Router With NETGEAR genie App
The genie app is the easy dashboard for managing, monitoring, and repairing your home network.The genie
app can help you with the following:
• Automatically repair common WiFi network problems.
• Easily manage router features like Live Parental Controls, Internet traffic meter, speed test, and more.
To use the genie app to access the router:
1. Visit the NETGEAR genie web page at NETGEAR.com/genie.
2. Follow the onscreen instructions to install the app on your smartphone, tablet, or computer.
The genie app dashboard page displays.
3. Launch the genie app.
Connect to the Network and Access the Router
25
Specify Your Internet Settings
Usually , the quick est way to set up the router to use y our Internet connection is to allow Orbi to detect the Internet
connection when you first access the router with a web browser .You can also customize or specify your Internet
settings.
This chapter contains the following sections:
• Use the Internet Setup Wizard
• Manually Set Up the Internet Connection
• Specify IPv6 Internet Connections
• Change the MTU Size
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Orbi Pro
Use the Internet Setup Wizard
You can use the Setup Wizard to detect your Internet settings and automatically set up your router.
To use the Setup Wizard:
1. Launch a web browser from a computer or mobile device that is connected to your Orbi network.
2. Enter orbilogin.com.
A login window opens.
3. Enter the admin user name and password.
The user name is admin.The password is the one that you specified the first time that you logged in.
The user name and password are case-sensitive.
The BASIC Home page displays.
4. Select ADVANCED > Setup Wizard.
The Setup Wizard page displays.
5. Select the Yes radio button.
If you select No, you are taken to the Internet Setup page (see Manually Set Up the Internet Connection
on page 27).
6. Click the Next button.
The Setup Wizard searches your Internet connection for servers and protocols to determine your ISP
configuration and checks your operation mode.
Manually Set Up the Internet Connection
You can view or change the router’s Internet connection settings.
Specify an Internet Connection Without a Login
To specify the Internet connection settings:
1. Launch a web browser from a computer or mobile device that is connected to your Orbi network.
2. Enter orbilogin.com.
A login window opens.
3. Enter the admin user name and password.
The user name is admin.The password is the one that you specified the first time that you logged in.
The user name and password are case-sensitive.
The BASIC Home page displays.
4. Select Internet.
The Internet Setup page.
Specify Your Internet Settings
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5. Leave the Does your Internet connection require a login No radio button selected.
6. If your Internet connection requires an account name or host name, type it in the Account Name (If
Required) field.
7. If your Internet connection requires a domain name, type it in the Domain Name (If Required) field.
For the other sections in this page, the default settings usually work, but you can change them.
8. Select an Internet IP Address radio button:
• Get Dynamically from ISP.Y our ISP uses DHCP to assign y our IP address.Y our ISP automatically
assigns these addresses.
• Use Static IP Address. Enter the IP address, IP subnet mask, and the gateway IP address that
your ISP assigned.The gateway is the ISP router to which your router connects.
9. Select a Domain Name Server (DNS) Address radio button:
• Get Automatically from ISP.Your ISP uses DHCP to assign your DNS servers.Your ISP
automatically assigns this address.
• Use These DNS Servers. If you know that your ISP requires specific servers, select this option.
Enter the IP address of your ISP’s primary DNS server. If a secondary DNS server address is
available, enter it also.
10. Select a Router MAC Address radio button:
• Use Default Address. Use the default MAC address.
• Use Computer MAC Address.The router captures and uses the MAC address of the computer
that you are now using.You must use the one computer that the ISP allows.
• Use This MAC Address. Enter the MAC address that you want to use.
11. Click the Apply button.
Your settings are saved.
12. Click the Test button to test your Internet connection.
If the NETGEAR website does not display within one minute, see Troubleshooting on page 108.
Specify an Internet Connection That Uses a Login
To view or change the basic Internet setup:
1. Launch a web browser from a computer or mobile device that is connected to your Orbi network.
2. Enter orbilogin.com.
A login window opens.
3. Enter the admin user name and password.
The user name is admin.The password is the one that you specified the first time that you logged in.
The user name and password are case-sensitive.
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The BASIC Home page displays.
4. Select Internet.
The Internet Setup page displays.
5. Select the Does your Internet connection require a login Yes radio button.
The page adjusts.
6. From the Internet Service Provider menu, select the encapsulation method:
The selections are PPPoE, PPTP, or L2TP.
7. In the Login field, enter the login name your ISP gave you.
This login name is often an email address.
8. In the Password field, type the password that you use to log in to your Internet service.
9. If your ISP requires a service name, type it in the Service Name (if Required) field.
10. From the Connection Mode menu, select Always On, Dial on Demand, or Manually Connect.
11. To change the number of minutes until the Internet login time out, in the Idle Timeout (In minutes)
field, type the number of minutes.
This is how long the router keeps the Internet connection active when no one on the network is using
the Internet connection. A value of 0 (zero) means never log out.
12. Select an Internet IP Address radio button:
• Get Dynamically from ISP.Y our ISP uses DHCP to assign y our IP address.Y our ISP automatically
assigns these addresses.
• Use Static IP Address. Enter the IP address, IP subnet mask, and gateway IP address that your
ISP assigned.The gateway is the ISP router to which your router connects.
13. Select a Domain Name Server (DNS) radio button:
• Get Automatically from ISP.Your ISP uses DHCP to assign your DNS servers.Your ISP
automatically assigns this address.
• Use These DNS Servers. If you know that your ISP requires specific servers, select this option.
Enter the IP address of your ISP’s primary DNS server. If a secondary DNS server address is
available, enter it also.
14. Select a Router MAC Address radio button:
• Use Default Address. Use the default MAC address.
• Use Computer MAC Address.The router captures and uses the MAC address of the computer
that you are now using.You must use the one computer that the ISP allows.
• Use This MAC Address. Enter the MAC address that you want to use.
15. Click the Apply button.
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Your settings are saved.
16. Click the Test button to test your Internet connection.
If the NETGEAR website does not display within one minute, see Cannot Access the Internet on page
110.
Specify IPv6 Internet Connections
You can set up an IPv6 Internet connection if genie does not detect it automatically.
To set up an IPv6 Internet connection:
1. Launch a web browser from a computer or mobile device that is connected to your Orbi network.
2. Enter orbilogin.com.
A login window opens.
3. Enter the admin user name and password.
The user name is admin.The password is the one that you specified the first time that you logged in.
The user name and password are case-sensitive.
The BASIC Home page displays.
4. Select ADVANCED > Advanced Setup > IPv6.
The IPv6 page displays.
5. From the Internet Connection Type menu, select the IPv6 connection type:
• If you are not sure, select Auto Detect so that the router detects the IPv6 type that is in use.
• If your Internet connection does not use PPPoE, DHCP, or fixed, but is IPv6, select Auto Config.
Your Internet service provider (ISP) can provide this information. For more information about IPv6
Internet connection, see the following sections:
• Use Auto Detect for an IPv6 Internet Connection on page 31
• Use Auto Config for an IPV6 Internet Connection on page 32
• Set Up an IPv6 6rd Tunnel Internet Connection on page 33
• Set Up an IPv6 6to4 Tunnel Internet Connection on page 34
• Set Up an IPv6 Pass Through Internet Connection on page 35
• Set Up an IPv6 Fixed Internet Connection on page 36
• Set Up an IPv6 DHCP Internet Connection on page 37
• Set Up an IPv6 PPPoE Internet Connection on page 38
6. Click the Apply button.
Your settings are saved.
Specify Your Internet Settings
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