350 E. Plumeria DriveFebruary 2019
San Jose, CA 95134, USA202-11898-02
Nighthawk M2
Support
Direct all calls and support for PIN numbers, SIM card registration, account and billing
information, network services, and other general enquiries to Telstra at 13 22 00.
Direct general enquiries to Telstra at livechat.telstra.com.
See your warranty card for warranty and service information.
For additional information, visit www.netgear.com/support to access the full user manual
(this document) and to download firmware updates.
Compliance
For regulatory compliance information, visit http://www.netgear.com/about/regulatory.
See the regulatory compliance document before connecting the power supply.
This chapter provides an overview of the M2 Next Generation Gigabit LTE Mobile Router
Model MR2100 and instructions for how to set up your mobile router and connect to
the Internet.
The chapter covers the following topics:
Get to Know Your Mobile Router on page 9
•
Install the SIM Card and the Battery on page 13
•
Download the NETGEAR Mobile App on page 15
•
Power On Your Mobile Router on page 15
•
Set Up the Mobile Router on page 16
•
External Antennas on page 17
•
Note: Firmware updates with new features and bug fixes are available at
downloadcenter.netgear.com. Some products regularly check the site and download
new firmware, or you can check for and download new firmware manually. If the features
or behavior of your product does not match what is described in this manual, you might
need to update your firmware.
8
Touch screen
Touch to navigate
Home
Back
Touch to turn on
or o
Nighthawk M2 Model MR2100
Get to Know Your Mobile Router
Your mobile router lets you create a WiFi access point in any location with cellular
network coverage. Use a WiFi access point to connect your computer or mobile devices
to your service provider’s mobile broadband network and connect to the Internet.
Your mobile router can receive power from any of the following sources:
Rechargeable battery included with the mobile router
•
Wall socket using the AC adapter and USB cable
•
USB port on your computer
•
Top Front View
The following figure shows the top front view of the mobile router
Figure 1. Mobile router buttons and features
Power Button
Use the Power button to wake the mobile router and to power the device on and off.
The Power button is on upper side panel of the mobile router (see Top Front View on
page 9).
User Manual9Get Started
Table 1. Power button usage
Nighthawk M2 Model MR2100
ActionDesired Result
Turn on the mobile router.
Turn off the mobile router.
Wake the mobile router.
Press and hold the Power button for three seconds.
Press and hold the Power button for five seconds.
Press and quickly release the Power button.
Status LED
The status LED indicates the mobile router’s connection status.
Table 2. LED indicator patterns
What the Pattern MeansLED
The mobile router is ready.Slow blue blink
The mobile router is transferring data.Fast blue blink
The mobile router is not ready.Slow amber blink
LCD Screen
The LCD screen displays information shown in the following figure.
User Manual10Get Started
3
2
1
4
Nighthawk M2 Model MR2100
Figure 2. LCD screen
DescriptionNumber
Data usage1
Network type2
Signal strength3
Active uplink or downlink (displays only during data transfer)4
Rear View
The following figure shows the rear view of the mobile router.
User Manual11Get Started
1
2
3
4
5
Nighthawk M2 Model MR2100
Figure 3. Mobile router rear view
DescriptionNumber
RF connector 11
USB type A port2
USB type C port3
LAN/WAN (Ethernet) port4
RF connector 25
The mobile router rear panel includes the following ports and connectors:
USB type A port. Connect a USB storage device or charge a smartphone.
•
For information about USB storage devices, see Connect a USB Storage Device on
page 65.
For information about charging a smartphone, see Use the Mobile Router to Jump
Boost Another Device on page 29.
USB type C port. Connect the USB type-C cable that came in the package to recharge
•
the battery or for a tethered connection to a computer.
User Manual12Get Started
Nighthawk M2 Model MR2100
For more information about recharging the battery, see Recharge the Battery From
a Wall Socket on page 27 and Recharge the Battery From a Computer USB Port on
page 28.
A tethered connection to a computer lets you access the mobile router from a web
browser without a WiFi connection. See Tethered Connection on page 21.
LAN/WAN port. You can connect an Ethernet-compatible device to this port. Devices
•
connected to the mobile router over WiFi and devices connected to this port can
send and receive information to each other.
When you are using an Ethernet connection, you can use the USB type C cable and
the AC adapter to recharge the mobile router battery.
Note: You can use an Ethernet connection and a tethered USB connection at the
same time to access the mobile router.
For information about offloading data, see Offload Your Mobile Internet Connection
on page 36.
For information about how to use a charge-only tethered connection, see Use the
USB Type C Cable to Charge Only on page 28.
RF antenna connectors. Two RF connectors for an optional MIMO antenna.
•
For more information about connecting an external antenna, see External Antennas
on page 17.
Optional Accessories
The following optional accessories are also supported:
Optional antennas (sold separately)
•
For more information, visit netgear.com/telstraaccessories.
Install the SIM Card and the Battery
To obtain an activated SIM card, contact Telstra.
User Manual13Get Started
2
1
3
4
5
Nighthawk M2 Model MR2100
DescriptionNumber
Cover1
SIM card slot2
Battery3
Enlargement of battery contacts4
Reset5
To install the SIM card and the battery:
1.
Make sure that power to the mobile router is off.
2.
Remove the cover on the bottom of the mobile router.
Place your thumbs on the arrows on the cover and press down while sliding the
cover up.
3.
Carefully slide the SIM card into the slot.
4. Align the battery connectors and insert the battery.
User Manual14Get Started
Touch to turn on
or o
Nighthawk M2 Model MR2100
5.
f you purchased a SD card, insert the card into the SD slot.
6. Replace the mobile router cover.
Download the NETGEAR Mobile App
The NETGEAR Mobile app lets you set up the mobile router. After initial setup, you can
use the app to view or change the mobile router settings. You can also use it to play
and share media, and enable the travel router feature.
To download the NETGEAR Mobile app:
1. Connect your mobile device to the Internet.
2. Open a web browser.
3. Visit http://netgear.com/mobileapp.
4. Download the NETGEAR Mobile app.
Power On Your Mobile Router
To power on your mobile router:
Press the Power button on your mobile router.
The LED lights blue.
User Manual15Get Started
Nighthawk M2 Model MR2100
Set Up the Mobile Router
If you are at home, we recommend that you use web browser access to set up the mobile
router, but you can also use the NETGEAR Mobile app to set up the mobile router.
Set Up the Mobile Router Using the Touch Screen
The first time you start the mobile router, you can set the admin password, and change
the WiFi name and WiFi password, using the Touch Screen.
1.
Tap Let's go.
2.
Tap Customize.
3.
Tap Name my WiFi
4.
Type a name for the WiFI and then tap Done.
5.
Tap Create a password and then type a password.
6.
Tap Done.
7. Do one of the following:
To accept the default admin password, tap Skip and use the default admin
•
password
To specify another admin password, tap Create admin password, type a
•
password, and then tap Done.
Use a Web Browser to Set Up the Mobile Router
To set up the mobile router:
1. Connect your computer to the mobile router WiFi network.
To view the mobile router WiFi network name, tap the Power button to wake up the
LCD.
Note: You can also use a tethered connection to access the mobile router from a
computer. For information about how to do this, see Tethered Connection on page
21.
2. Launch a web browser.
3.
Enter http://m.home or http://192.168.1.1.
User Manual16Get Started
Nighthawk M2 Model MR2100
You are prompted to change the password for the admin user name and to change
the WiFi name and WiFi password.
Note: The default password for the admin user name is admin. We strongly
recommend that you change this password to a more secure password.
4. Follow the onscreen instructions to set up your mobile router.
Use the Mobile App to Set Up the Mobile Router
To set up the mobile router:
1. Launch the NETGEAR Mobile app.
The app prompts you to change the password for the admin user name and to
change the WiFi name and WiFi password.
Note: The default password for the admin user name is admin. We strongly
recommend that you change this password to a more secure password.
2. Follow the onscreen instructions to set up your mobile router.
External Antennas
Using an external antenna might be recommended in areas of lower coverage to improve
your device performance. MIMO Dual RF antennas are available from your retailer. Insert
the connector carefully to avoid damage to your device.
User Manual17Get Started
Nighthawk M2 Model MR2100
Figure 4. External antennas with RF connectors
User Manual18Get Started
2
Connect to the Mobile Router
This chapter covers the following topics:
Connect to the Mobile Router Network on page 20
•
Use the NETGEAR Mobile App to Access the Mobile Router on page 21
•
Use a Web Browser to Access the Router on page 23
•
19
Nighthawk M2 Model MR2100
Connect to the Mobile Router Network
You can connect your computers and mobile devices to the mobile router WiFi network.
You can also connect a computer to the mobile router through a tethered connection
using the USB cable that came in the package with the mobile router.
Note: If you set up your computer to use a static IP address, change the settings so
that it uses Dynamic Host Configuration Protocol (DHCP).
WiFi Connection
You can find and select the WiFi network or you can connect to the router’s WiFi network
with Wi-Fi Protected Setup (WPS). For information about using WPS, see Use WPS to
Connect to the Mobile Router WiFi Network on page 58.
To find and connect to the WiFi network:
1. Make sure that the mobile router is powered on.
2. Check to make sure that WiFi is enabled on your computer or mobile device and
search for WiFi networks.
See the following table or the manual for your WiFi-enabled device for further details
on searching for WiFi networks.
InstructionsDevice
Windows
computer
Click the Internet Access icon, which is usually found on the bottom
right side of your screen.
Go to the WiFi menu and select Network.Mac computer
Go to the Settings menu and tap the WiFi icon.Mobile devices
3. Select the WiFi name that is displayed on your mobile router screen.
4. Enter the WiFi password exactly as shown on the mobile router screen.
The password is case-sensitive.
Your computer or mobile device connects to the WiFi network.
User Manual20Connect to the Mobile Router
Nighthawk M2 Model MR2100
Tethered Connection
To connect the mobile router to the USB port on your computer:
Attach one end of the USB (type C) cable to the mobile router and plug the other
end into the USB port on your computer.
Your computer automatically connects to the mobile router LAN (local area network).
The first time you connect this way, your computer might display notifications about
detecting a new device.
Note: If you want to use data offloading with a tethered USB connection, use WiFi
offloading instead of Ethernet offloading. Tethered USB access is not supported
during Ethernet offloading. For more information about offloading, see Offload Your
Mobile Internet Connection on page 36.
Use the Touch Screen to Access the Mobile
Router
The first time you start the mobile router, you can set the admin password using the
Touch Screen or access the mobile router directly.
Use the NETGEAR Mobile App to Access the
Mobile Router
You use the NETGEAR Mobile app to set up the mobile router. After initial setup, you
can launch the app again and use it to log in to the mobile router to view or change its
settings.
User Manual21Connect to the Mobile Router
Nighthawk M2 Model MR2100
To log in to the mobile router from the NETGEAR Mobile app:
1. On your smartphone, connect to the mobile router’s WiFi network.
2. Launch the NETGEAR Mobile app.
You might be prompted to enter the admin password. During setup, you were
prompted to change this password (the default password is admin).
3.
If prompted, enter the admin password.
The app displays the following information:
Notifications
•
Data usage as provided by your carrier
•
Your cellular and WiFi signals and battery
•
Current WiFi band (swipeable)
•
WiFi name and password
•
Connected devices.
•
4. Swipe down.
The dashboard displays the icons shown in the following table.
DescriptionIconDescriptionIcon
StorageWiFi
SecurityOffloading
devices
Network MapNumber of connected
User Manual22Connect to the Mobile Router
Nighthawk M2 Model MR2100
(Continued)
DescriptionIconDescriptionIcon
SettingsMessages
PowerMedia
Use a Web Browser to Access the Mobile
Router
When you connect to the network (either with WiFi or with a tethered connection), you
can use a web browser to access the mobile router to view or change its settings.
To log in to the mobile router from a web browser:
1. From a computer that is connected to your network, launch a web browser.
2.
Enter http://m.home or http://192.168.1.1.
A login window opens.
3. Enter the router user name and password.
The user name is admin. The user name and password are case-sensitive.
User Manual23Connect to the Mobile Router
Nighthawk M2 Model MR2100
Access the Moble Router Directly From the
Touch Screen
1.
Press the Power button to wake up the mobile router.
2. Tap the LCD screen to unlock the screen.
User Manual24Connect to the Mobile Router
3
Manage Battery Usage and
Charging
This chapter includes the following sections:
Extend Battery Life on page 26
•
Use the Mobile Router Without a Battery on page 26
•
Recharge the Battery on page 26
•
Use the Mobile Router to Jump Boost Another Device on page 29
•
Change the LCD Screen Display on page 30
•
Battery Tips on page 30
•
General Battery Safety on page 31
•
Appropriate Batteries and Chargers on page 32
•
Battery Disposal on page 32
•
25
Nighthawk M2 Model MR2100
Extend Battery Life
The mobile router, by default, is configured to optimize battery life. If your mobile router
is plugged in for an extended period of time, the mobile router automatically reduces
charging levels to help protect battery life.
The following factors affect battery life:
Standby time
•
Data throughput
•
Mobile broadband signal strength (the better the signal, the longer the battery life)
•
WiFi range
•
Dual-band WiFi (when all of your devices support 5 GHz WiFi, dual-band WiFi allows
•
faster downloads but uses more power)
Usage of a USB storage device
•
To extend the battery life, use any of the following methods:
Adjust WiFi settings.
•
Adjust display settings.
•
Remove the USB storage device.
•
Use the Mobile Router Without a Battery
If you connect your mobile router to a power adapter that supports Quick Charge 2.0
or 3.0, you can remove the battery. We recommend operating without the battery in
applications where the mobile router is used for extended periods, such as using the
mobile router as a fixed router.
Recharge the Battery
The battery comes partially charged. You can recharge the battery from a wall socket
or from the USB port on your computer. Recharging from a wall socket is faster than
recharging from a USB port.
Turn off USB tethering if you only want to charge your mobile router with your computer.
For more information, see Turn Off USB Tethering on page 45.
User Manual26Manage Battery Usage and
Charging
Nighthawk M2 Model MR2100
Quick Charge the Battery
The mobile router supports Quick Charge 2.0 technology. You can charge the mobile
router battery with a Quick Charge–certified power adapter, which charges the battery
up to 75 percent faster than regular power adapters by increasing the charging power.
The current rating on the Quick Charge–certified power adapter must be greater than
1.5A.
Recharge the Battery From a Wall Socket
To recharge the battery from a wall socket:
1.
Attach one end of the micro USB cable to the connector on the right on the mobile
router and attach the other end to the wall charger (included).
2. Plug the wall charger into a wall socket.
The Battery icon on the LCD indicates that the battery is charging.
Note: The battery continues to charge when the mobile router is powered off.
If your battery does not charge, check the following:
Is the mobile router hot? If you are in a low-coverage area, are transferring a lot
•
of data, or left the mobile router in a hot location, the internal temperature of the
mobile router can rise above 45°C. In these conditions, the battery cannot be
charged due to safety limits with lithium-ion battery technology.
Make sure that the USB cable and the AC wall charger are connected securely
•
and are working correctly.
If the wall socket is controlled by a switch, make sure that the switch is in the
•
power-on position.
Charging
User Manual27Manage Battery Usage and
Nighthawk M2 Model MR2100
Recharge the Battery From a Computer USB Port
To recharge the battery from the USB port on your computer:
Attach one end of the micro USB cable to the mobile router and plug the other end
into the USB port on your computer.
The Battery icon on the LCD indicates that the battery is charging.
Note: The LCD goes into sleep mode after a set time to extend battery life. To wake
up the LCD, tap the Power button.
Use the USB Type C Cable to Charge Only
You can log in to the mobile router and specify a setting so that the USB type C cable
is used only for charging and not to access the mobile router using a web browser. You
might want to do this if you are using the Ethernet port and a wall socket is not available
to charge the mobile router.
To specify a USB type C cable charge-only setting:
1. From a computer that is connected to your network, launch a web browser.
2.
Enter http://m.home or http://192.168.1.1.
A login window opens.
3. Enter the router user name and password.
The user name is admin. The user name and password are case-sensitive.
The mobile router dashboard displays.
4.
Select Setup > Router Setup.
The Router Setup page displays.
Charging
User Manual28Manage Battery Usage and
Nighthawk M2 Model MR2100
5.
In the TETHERING section, select Charge only.
Your settings are saved. When you connect the USB type C cable, the mobile router
battery charges, but you cannot use the tethered connection to access the mobile
router with a web browser.
Use the Mobile Router to Jump Boost
Another Device
If your smartphone or other device is low on or out of battery power, you can give it a
boost by connecting it to the mobile router’s USB port A connector.
Figure 5. Jump boost begins automatically once the devices are connected
Charging
User Manual29Manage Battery Usage and
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