Nighthawk M1 4GX Gigabit LTE Mobile Router Model MR1100
Support
Direct all calls and support for PIN numbers, SIM card registration, account and billing information, network
services, and other general enquiries to Telstra at 13 22 00.
Direct general enquiries to Telstra at livechat.telstra.com.
See your warranty card for warranty and service information.
For additional information, visit www.netgear.com/support to access the full user manual (this document) and
to download firmware updates.
Compliance
For regulatory compliance information, visit http://www.netgear.com/about/regulatory.
See the regulatory compliance document before connecting the power supply.
This chapter provides an overview of the Nighthawk M1 4GX Gigabit LTE Mobile Router Model MR1100 and
instructions for how to set up your mobile router and connect to the Internet.
The chapter covers the following topics:
•Get to Know Your Mobile Router on page 8
•Install the SIM Card and the Battery on page 11
•Download the NETGEAR Mobile App on page 12
•Power On Your Mobile Router on page 13
•Set Up the Mobile Router on page 13
•External Antennas on page 14
Firmware updates with new features and bug fixes are available at
Note
downloadcenter.netgear.com. Some products regularly check the site and download new
firmware, or you can check for and download new firmware manually. If the features or
behavior of your product does not match what is described in this manual, you might need
to update your firmware.
1
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Nighthawk M1 4GX Gigabit LTE Mobile Router Model MR1100
Get to Know Your Mobile Router
Your mobile router lets you create a WiFi access point in any location with cellular network coverage. Use
a WiFi access point to connect your computer or mobile de vices to your service provider’ s mobile broadband
network and connect to the Internet.
Your mobile router can receive power from any of the following sources:
•Rechargeable battery included with the mobile router
•Wall socket using the AC adapter and USB cable
•USB port on your computer
Top Front View
The following figure shows the top front view of the mobile router
Figure 1. Mobile router buttons and features
DescriptionNumber
LCD screen1
Power button2
LED3
Power Button
Use the Power button to wake the mobile router and to power the device on and off.The Power button is
on upper side panel of the mobile router (see Top Front View on page 8).
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Nighthawk M1 4GX Gigabit LTE Mobile Router Model MR1100
Table 1. Power button usage
ActionDesired Result
Press and hold the Power button for three seconds.Turn on the mobile router.
Press and hold the Power button for five seconds.Turn off the mobile router.
Press and quickly release the Power button.Wake the mobile router.
Press and quickly release the Power button.Switch between screens.
Status LED
The status LED indicates the mobile router’s connection status.
Table 2. LED indicator patterns
What the Pattern MeansLED
The mobile router is ready.Slow blue blink
The mobile router is transferring data.Fast blue blink
The mobile router is not ready.Slow amber blink
LCD Screen
The LCD screen displays information shown in the following figure.
Figure 2. LCD screen
DescriptionNumber
Signal strength1
Network type2
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Nighthawk M1 4GX Gigabit LTE Mobile Router Model MR1100
(Continued)
DescriptionNumber
Active uplink or downlink (displays only during data transfer)3
Data usage4
Number of connected devices5
Rear View
The following figure shows the rear view of the mobile router.
Figure 3. Mobile router rear view
DescriptionNumber
TS9 connector 11
USB type A port2
USB type C port3
Ethernet port4
TS9 connector 25
The mobile router rear panel includes the following ports and connectors:
•USB type A port. Connect a USB storage device or charge a smartphone.
For information about USB storage devices, see Connect a USB Storage Device on page 58.
For information about charging a smartphone, see Use the Mobile Router to Jump Boost Another Device
on page 25.
•USB type C port. Connect the USB type-C cable that came in the package to recharge the battery or
for a tethered connection to a computer.
For more information about recharging the battery, see Recharge the Battery From a Wall Socket on
page 23 and Recharge the Battery From a Computer USB Port on page 24.
A tethered connection to a computer lets you access the mobile router from a web browser without a
WiFi connection. See Tethered Connection on page 18.
•Ethernet port.Y ou can connect an Ethernet de vice to this port and you can offload your mobile Internet
data.The Ethernet connection speed is about 500 Mbps.
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Nighthawk M1 4GX Gigabit LTE Mobile Router Model MR1100
When you are using an Ethernet connection, you can use the USB type C cable and the AC adapter to
recharge the mobile router battery.
You cannot use an Ethernet connection and use a tethered connection to access the
Note
mobile router at the same time.
For information about offloading data, see Offload Your Mobile Internet Connection on page 32.
For information about how to use a charge-only tethered connection, see Use the USB Type C Cable
to Charge Only on page 24.
•TS9 antenna connectors.Two SMK-TS9 connectors for an optional MIMO antenna.
For more information about connecting an external antenna, see External Antennas on page 14.
Optional Accessories
The following optional accessories are also supported:
•Optional micro SD card (sold separately)
•Optional antennas (sold separately)
For more information, visit netgear.com/telstraaccessories.
Install the Micro SIM Card and the Battery
To obtain an activated micro SIM (3FF format) card, contact Telstra.
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Nighthawk M1 4GX Gigabit LTE Mobile Router Model MR1100
DescriptionNumber
Cover1
Micro SD card slot2
Enlargement of the micro SD card slot3
Micro SIM card slot4
Battery5
Enlargement of battery contacts6
To install the SIM card and the battery:
1. Make sure that power to the mobile router is off.
2. Remove the cover on the bottom of the mobile router.
Place your thumbs on the arrows on the cover and press down while sliding the cover up.
3. Carefully slide the micro SIM card into the slot.
4. Align the battery connectors and insert the battery.
5. f you purchased a micro SD card, insert the card into the micro SD slot.
6. Replace the mobile router cover.
Download the NETGEAR Mobile App
The NETGEAR Mobile app lets you set up the mobile router . After initial setup, you can use the app to view
or change the mobile router settings.You can also use it to play and share media, and enable the travel
router feature.
To download the NETGEAR Mobile app:
1. Connect your mobile device to the Internet.
2. Open a web browser.
3. Visit http://netgear.com/mobileapp.
4. Download the NETGEAR Mobile app.
Get Started
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Nighthawk M1 4GX Gigabit LTE Mobile Router Model MR1100
Power On Your Mobile Router
DescriptionNumber
LCD screen1
Power button2
LED3
To power on your mobile router:
1. Press the Power button on your mobile router.
The LED lights blue.
2. To view the WiFi name and password, press and quickly release the Power button to toggle through
the mobile router LCD displays.
Set Up the Mobile Router
If you are at home, we recommend that you use web browser access to set up the mobile router, but you
can also use the NETGEAR Mobile app to set up the mobile router.
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Nighthawk M1 4GX Gigabit LTE Mobile Router Model MR1100
Use a Web Browser to Set Up the Mobile Router
To set up the mobile router:
1. Connect our computer to the mobile router WiFi network.
To view the mobile router WiFi network name, press the mobile router P ower b utton to navigate through
screens until the WiFi network name (SSID) displays.
You can also use a tethered connection to access the mobile router from a computer.
Note
For information about how to do this, see Tethered Connection on page 18.
2. Launch a web browser.
3. Enter http://m.home or http://192.168.1.1.
You are prompted to change the password for the admin user name and to change the WiFi name and
WiFi password.
The default password for the admin user name is admin.We strongly recommend
Note
that you change this password to a more secure password.
4. Follow the onscreen instructions to set up your mobile router.
Use the Mobile App to Set Up the Mobile Router
To set up the mobile router:
1. Launch the NETGEAR Mobile app.
The app prompts you to change the password for the admin user name and to change the WiFi name
and WiFi password.
The default password for the admin user name is admin.We strongly recommend
Note
that you change this password to a more secure password.
2. Follow the onscreen instructions to set up your mobile router.
External Antennas
Using an external antenna might be recommended in areas of lower coverage to improve your device
performance. MIMO Dual TS9 antennas are available from your retailer. Insert the connector carefully to
avoid damage to your device.
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Nighthawk M1 4GX Gigabit LTE Mobile Router Model MR1100
Figure 4. External antennas with TS9 connectors
Get Started
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Connect to the Mobile Router
This chapter covers the following topics:
•Connect to the Mobile Router Network on page 17
•Use the NETGEAR Mobile App to Access the Mobile Router on page 18
•Use a Web Browser to Access the Router on page 19
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Nighthawk M1 4GX Gigabit LTE Mobile Router Model MR1100
Connect to the Mobile Router Network
You can connect your computers and mobile devices to the mobile router WiFi network.Y ou can also connect
a computer to the mobile router through a tethered connection using the USB cable that came in the package
with the mobile router.
If you set up your computer to use a static IP address, change the settings so that it uses
Note
Dynamic Host Configuration Protocol (DHCP).
WiFi Connection
You can find and select the WiFi network or you can connect to the router’ s WiFi network with Wi-Fi Protected
Setup (WPS). F or information about using WPS, see Use WPS to Connect to the Mobile Router WiFi Network
on page 52.
To find and connect to the WiFi network:
1. Make sure that the mobile router is powered on (its LED is lit).
2. Check to make sure that WiFi is enabled on your computer or mobile de vice and search for WiFi networks.
See the following table or the manual for your WiFi-enabled device for further details on searching for
WiFi networks.
InstructionsDevice
Windows
computer
3. Select the WiFi name that is displayed on your mobile router screen.
4. Enter the WiFi password exactly as shown on the mobile router screen.
The password is case-sensitive.
Your computer or mobile device connects to the WiFi network.
Click the Internet Access icon, which is usually found on the bottom right
side of your screen.
Go to the WiFi menu and select Network.Mac computer
Go to the Settings menu and tap the WiFi icon.Mobile devices
Connect to the Mobile Router
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Nighthawk M1 4GX Gigabit LTE Mobile Router Model MR1100
Tethered Connection
To connect the mobile router to the USB port on your computer:
Attach one end of the USB (type C) cable to the mobile router and plug the other end into the USB port
on your computer.
Your computer automatically connects to the mobile router LAN (local area network).The first time you
connect this way, your computer might display notifications about detecting a new device.
If you want to use data offloading with a tethered connection, use WiFi offloading
Note
instead of Ethernet offloading.Tethered access is not supported during Ethernet
offloading. For more information about offloading, see Offload Your Mobile Internet
Connection on page 32.
Use the NETGEAR Mobile App to Access the Mobile Router
You use the NETGEAR Mobile app to set up the mobile router. After initial setup, you can launch the app
again and use it to log in to the mobile router to view or change its settings.
To log in to the mobile router from the NETGEAR Mobile app:
1. On your smartphone, connect to the mobile router’s WiFi network.
2. Launch the NETGEAR Mobile app.
You might be prompted to enter the admin password. During setup, you were prompted to change this
password (the default password is admin).
Connect to the Mobile Router
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Nighthawk M1 4GX Gigabit LTE Mobile Router Model MR1100
3. If prompted, enter the admin password.
The app displays the following information:
•Notifications
•Data usage as provided by your carrier
•Your cellular and WiFi signals and battery
•Current WiFi band (swipeable)
•WiFi name and password
•Connected devices.
4. Swipe down.
The dashboard displays the icons shown in the following table.
DescriptionIconDescriptionIcon
StorageWiFi
SecurityOffloading
Network MapNumber of connected devices
SettingsMessages
PowerMedia
Use a Web Browser to Access the Mobile Router
When you connect to the network (either with WiFi or with a tethered connection), y ou can use a web browser
to access the mobile router to view or change its settings.
Connect to the Mobile Router
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Nighthawk M1 4GX Gigabit LTE Mobile Router Model MR1100
To log in to the mobile router from a web browser:
1. From a computer that is connected to your network, launch a web browser.
2. Enter http://m.home or http://192.168.1.1.
A login window opens.
3. Enter the router user name and password.
The user name is admin.The user name and password are case-sensitive.
Connect to the Mobile Router
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Manage Battery Usage and Charging
This chapter includes the following sections:
•Extend Battery Life on page 22
•Use the Mobile Router as a Fixed Mobile Router on page 22
•Recharge the Battery on page 22
•Use the Mobile Router to Jump Boost Another Device on page 25
•Change the LCD Screen Display on page 26
•Battery Tips on page 27
•General Battery Safety on page 27
•Appropriate Batteries and Chargers on page 28
•Battery Disposal on page 28
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Nighthawk M1 4GX Gigabit LTE Mobile Router Model MR1100
Extend Battery Life
The mobile router, b y default, is configured to optimize battery life. If your mobile router is plugged in for an
extended period of time, the mobile router automatically reduces charging lev els to help protect battery life .
The following factors affect battery life:
•Standby time
•Data throughput
•Mobile broadband signal strength (the better the signal, the longer the battery life)
•WiFi range
•Dual-band WiFi (when all of your devices support 5 GHz WiFi, dual-band WiFi allo ws faster downloads
but uses more power)
•Usage of a USB storage device
•Usage of an SD card
To extend the battery life, use any of the following methods:
•Adjust WiFi settings.
•Adjust display settings.
•Remove the USB storage device.
•Remove the SD card.
Use the Mobile Router as a Fixed Mobile Router
If you use the mobile router as a fixed mobile router, we recommend that you remove the battery and use
a quick charge power adapter. The mobile router supports Quick Charge 2.0 technology.
Recharge the Battery
The battery comes partially charged.You can recharge the battery from a wall socket or from the USB port
on your computer. Recharging from a wall socket is faster than recharging from a USB port.
T urn off USB tethering if you only want to charge y our mobile router with your computer . For more inf ormation,
see Turn Off USB Tethering on page 41.
Quick Charge the Battery
The mobile router supports Quick Charge 2.0 technology.You can charge the mobile router battery with a
Quick Charge–certified power adapter, which charges the battery up to 75 percent faster than regular po wer
adapters by increasing the charging power.
The current rating on the Quick Charge–certified power adapter must be greater than 1.5A.
Manage Battery Usage and Charging
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Nighthawk M1 4GX Gigabit LTE Mobile Router Model MR1100
Recharge the Battery From a Wall Socket
To recharge the battery from a wall socket:
1. Attach one end of the micro USB cable to the connector on the right on the mobile router and attach
the other end to the wall charger (included).
2. Plug the wall charger into a wall socket.
The Battery bar on the LCD indicates that the battery is charging.
The battery continues to charge when the mobile router is powered off.Note
If your battery does not charge, check the following:
•Is the mobile router hot? If you are in a low-coverage area, are transferring a lot of data, or left the
mobile router in a hot location, the internal temperature of the mobile router can rise above 45°C.
In these conditions, the battery cannot be charged due to safety limits with lithium-ion battery
technology.
•Make sure that the USB cable and the AC wall charger are connected securely and are working
correctly.
•If the wall socket is controlled by a switch, make sure that the switch is in the power-on position.
Manage Battery Usage and Charging
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Nighthawk M1 4GX Gigabit LTE Mobile Router Model MR1100
Recharge the Battery From a Computer USB Port
To recharge the battery from the USB port on your computer:
Attach one end of the micro USB cable to the mobile router and plug the other end into the USB port
on your computer.
The Battery bar on the LCD indicates that the battery is charging.
The LCD goes into sleep mode after a set time to extend battery life.To wake up the
Note
LCD, press and quickly release the Power button.
Use the USB Type C Cable to Charge Only
You can log in to the mobile router and specify a setting so that the USB type C cable is used only for
charging and not to access the mobile router using a web browser.You might want to do this if you are
using the Ethernet port and a wall socket is not available to charge the mobile router.
To specify a USB type C cable charge-only setting:
1. From a computer that is connected to your network, launch a web browser.
2. Enter http://m.home or http://192.168.1.1.
A login window opens.
3. Enter the router user name and password.
The user name is admin.The user name and password are case-sensitive.
The mobile router dashboard displays.
4. Select Setup > Router Setup.
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Nighthawk M1 4GX Gigabit LTE Mobile Router Model MR1100
The Router Setup page displays.
5. In the TETHERING section, select Charge only.
Your settings are saved.When you connect the USB type C cable, the mobile router battery charges,
but you cannot use the tethered connection to access the mobile router with a web browser.
Use the Mobile Router to Jump Boost Another Device
If your smartphone or other device is low on or out of battery power, you can give it a boost by connecting
it to the mobile router’s USB port A connector.
Figure 5. Jump boost begins automatically once the devices are connected
Manage Battery Usage and Charging
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Nighthawk M1 4GX Gigabit LTE Mobile Router Model MR1100
Change the LCD Screen Display
You can change the brightness and the time-out for the LCD.
Change the LCD Screen Time-Out and Brightness From the
NETGEAR Mobile App
To change the LCD screen time-out and brightness:
1. On your smartphone, connect to the mobile router’s WiFi network.
2. Launch the NETGEAR Mobile app.
3. Swipe down.
The dashboard displays.
4.
Tap Settings.
The Settings page displays.
5. To change the screen time-out, select the number of minutes for the screen time-out.
6. To change the screen brightness, move the slider.
Change the LCD Screen Time-Out and Brightness From a Web
Browser
To change the screen time-out:
1. From a computer that is connected to your network, launch a web browser.
2. Enter http://m.home or http://192.168.1.1.
A login page displays.
3. Enter the administrator login password.
The password is case-sensitive.
The dashboard displays.
4. Select SETTINGS > Advanced Settings > Device.
The Device page displays.
5. To change the screen time-out, select the number of minutes for the screen time-out.
6. To change the screen brightness, move the slider.
7. Click the Apply button.
Your settings are saved.
Manage Battery Usage and Charging
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Nighthawk M1 4GX Gigabit LTE Mobile Router Model MR1100
Battery Tips
The following tips explain best practices for battery usage and care:
•Charge batteries in a room-temperature environment, which is generally between 68°F and 79° F (20°C
and 26°C). Charging might be temporarily disabled if the battery temperature exceeds 113°F (60°C).
If the battery temperature is hot, but less than 113°F (60°C), the battery charges, but at a slower rate
than usual.
•If a battery exhibits significantly shorter runtime or discharge capacity compared to when it was new, it
reached the end of its reasonable lifetime. Consider replacing it.
•If a battery does not charge or exhibits excessive charging time , it is possible that it reached the end of
its life and might need to be replaced.
•All batteries degrade and lose charge capacity over time as a result of use or storage and must e ventually
be replaced.
•Batteries are best stored in a cool, dark, dry place. Av oid storage in direct sunlight and in vehicles parked
outdoors.
•Batteries might get warm while charging and discharging.This is normal behavior for all batteries.
•Use the AC adapter and the USB cable that came with this device.
•Use the latest firmware. Check for updates on a regular basis.
•Device performance and runtime are affected by workload or usage. Higher workloads or usage can
lead to higher battery temperatures and faster battery power consumption.
•Streaming large amounts of data affects the power consumption and reduces the operating time of the
battery.
General Battery Safety
Observe the following guidelines:
•Stop using a battery if its case appears damaged, swollen, or compromised. Examples include , b ut are
not limited to, leaking, odors, dents, corrosion, rust, cracks, swelling, melting, and scratches.
•Do not expose batteries to fire or other heat generating environments.
•Do not place the battery or the device in areas that might get hot. Examples include , but are not limited
to, on or near a space heater, cooking surface, cooking appliance, iron, radiator, or fireplace.
•Do not get the battery or the device wet. Even though it might dry and appear to operate normally, the
circuitry can slowly corrode and defeat its safety circuitry.
•Do not crush, puncture, deform, or put a high degree of pressure on the battery, which can cause an
internal short circuit, resulting in overheating.
•Avoid dropping the battery or the device . Dropping it, especially on a hard surf ace, might cause damage
to the battery and the device. If you suspect damage to the battery or the device, replace it.
•When the battery is outside the device, do not allow the battery to come in contact with metal objects,
such as coins, buttons, jewelry, or tools.
•Do not disassemble or modify batteries. Do not use a battery for anything other than its intended purpose.
Manage Battery Usage and Charging
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