Netgear CM700 Installation Manual

Quick Start

High Speed Cable Modem

Model CM700

1. Collect your cable Internet provider information.

Collect your cable account number, account phone number, and login information (your email address or user name and password).

2. Turn o existing modems and routers.

If you are replacing a modem that is currently connected in your home, unplug the modem and plug the new cable modem into the same outlet.

Cable wall outlet

Power adapter

Coaxial cable (not included)

Package Contents

Ethernet cable Power adapter

Cable modem

3. Connect a coaxial cable.

Use a coaxial cable that is provided by your cable company to connect the cable port on the cable modem to a cable wall outlet or a line splitter.

Make sure that the cable is tightly connected.

4. Connect the power adapter.

Connect the power adapter to the cable modem and plug the power adapter into an electrical outlet.

When the startup procedure is complete, the Power LED

lights green.

5. Wait for the cable modem to come online.

When the cable modem comes online, the Internet LED blinking and lights solid green.

This process might take up to 10 minutes.

stops

Ethernet cable

Cable modem

6. Connect a computer to the cable modem.

Use the Ethernet cable that is provided in the package to connect a computer to the Ethernet port on the cable modem.

Reboot the computer.

Computer

7. Activate your Internet service.

For information about how to activate your Internet service, see

Activate Your Internet Service on the

other side of this quick start guide.

Note: Aer you install and

activate the cable modem, you can disconnect the computer and connect a router to the cable modem. For more information, see Connect a Router on the other side of this quick start guide.

Activate Your Internet Service

¾ To activate your Internet service:

1. Visit your cable Internet provider’s website and follow the onscreen instructions to activate your Internet service.

Cable Internet Provider Contact Information

Bright House Networks

Charter

Time Warner Cable

Note: Your cable Internet provider’s contact information might change.

You can also ﬁnd the contact information in your monthly Internet service billing statement.

2. If you are unable to activate your Internet service using the instructions on your cable Internet provider’s website, call your cable Internet

provider and do the following: a. When asked, provide your account information and provide the

cable modem’s model number, which is CM700, serial number, and MAC address.

The serial number and MAC address are on the cable modem label.

b. Wait for your cable Internet provider to conﬁrm that your

cable modem is active.

http://support.brighthouse.com

1-866-898-9101

https://install.charter.com

1-855-757-7328

https://www.timewarnercable.com/en/support/ internet/step-by-step/modem-activation.html

1-800-892-2253

c. If you do not get an Internet connection with the cable modem, ask

your cable Internet provider to look for your cable modem online, and do one of the following depending on what your cable Internet provider tells you about your cable modem:

• If the cable modem is not visible, your cable Internet provider can give you instructions to verify why the cable modem does not connect with your high-speed Internet service.

• If the cable modem is visible to your cable Internet provider, reboot the cable modem. Check your online status again.

Connect a Router

Aer you install the cable modem and activate your Internet service, you can disconnect the computer and connect a router to the cable modem.

¾ To connect a router to the cable modem:

1. Reboot the cable modem by unplugging the power cable from the cable modem and plugging it back in.

Wait for the Internet LED

2. Use an Ethernet cable to connect the Ethernet port on the cable modem to the WAN or Internet port on the router.

3. Power on the router.

4. Wait until the router is ready.

5. Connect a computer to the router.

to stop blinking and light solid green.

45° 45°

Support

Thank you for purchasing this NETGEAR product. You can visit

www.netgear.com/support to register your product, get help, access the latest

downloads and user manuals, and join our community. We recommend that you use only ocial NETGEAR support resources.

For regulatory compliance information, visit

http://www.netgear.com/about/regulatory/.

See the regulatory compliance document before connecting the power supply.

If you are experiencing trouble installing your cable modem, contact NETGEAR at 1-866-874-8924. If you are experiencing trouble connecting your router, contact the router manufacturer.

Customer-owned cable modems might not be compatible with certain cable networks. Check with your cable Internet provider to conﬁrm that this NETGEAR cable modem is allowed on your cable network.

October 2016

NETGEAR, Inc.

350 East Plumeria Drive

San Jose, CA 95134, USA

Cable modem

Router

Computer

For more information about how to set up your router, see the documentation that came with your router.